Home > Rowlett Electricity Rates


This graph shows the lowest  rates for Rowlett
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Rowlett:


Excellent company

(5 / 5)

  I have been with Pennywise for 1 year. I've had excellent service, excellent prices (very low electric bills for 800-1750 kw used). I have no complaints with them at all. My 1 year contract is expiring, though, and I will get a better plan with a different company. Sorry to leave Pennywise.  

Susan from Rowlett
June 29th, 2018

no title

(5 / 5)

  new customer . . . no problems yet. 

James Woody from Rowlett
April 27th, 2018

pay bill

(5 / 5)

  kim was fast and efficient 

jeff from Rowlett
April 24th, 2018

5 Stars Across the Board!!!

(5 / 5)

  This electric company gets 5 stars from this family! We haven't seen rates this low since we were in an apartment. Every interaction we've had with customer service has been positive. No complaints thus far 

DTL from Rowlett
April 3rd, 2017

Very pleased

(5 / 5)

  I have been nothing but pleased with my service. Setting up at Ace was a breeze & my service was turned on the next morning which was a Saturday. I get daily texts of the previous days usage &my balance. I've been careful to use electricity only when necessary & have my daily usage down to $4.50 with doing 1 load of laundry plus I live in a 3000sf home. Why didn't I get Payless sooner??  

TC from Rowlett
September 27th, 2013

Great provider

(5 / 5)

  I have been a customer since early 2005 and have had the best pricing, support and service in my adult life.I would and do recommend Stream Energy to any and everyone that I know.  

Bob from Rowlett
October 8th, 2009

A very "breezy" setup and good communication.

(4.6 / 5)

  They have a straightforward plan with no hidden charges, or discounts at certain kWh to appear cheaper than they are. Signup was simple and so far the communication with customer service has been excellent. 

Gary from Rowlett
March 13th, 2017

Low Income Customer receives Disconnect Notices every month

(4 / 5)

  I had to apply with a Charity to be able to keep Gexa from Disconnecting my service 

Della Johnson from Rowlett
September 21st, 2018

I really do not want it anymore

(2.8 / 5)

  I just hate it i have 4kids i pay over 50 a week its insane 

Janice clay from Rowlett
March 18th, 2018

Careful with Billing and Customer Service

(2.8 / 5)

  Everything is good as long as there are no issues. One wrong move and they won't work with you at all no matter how good a customer you are. Then you are stuck with them for the duration of your contract. 

Alan Reed from Rowlett
December 29th, 2015

Beware of your price after going off the contract

(2.4 / 5)

  Signed up for a contract that had ok pricing, but the month after I went off my contract my electricity price more than doubled. What would have been a $48 dollar bill before was $107.
Why do you need to charge me more than double the price for the same amount of electricity I used the month before? Their current pricing for low usage customers is absolutely terrible. I switched to a company that lowered my bill by 66% percent.
 

Aaron from Rowlett
June 22nd, 2018

Loosing too many customers

(2 / 5)

  Customer retention is key to profit earnings. I am new to the area and have seen a 200% increase in our bill. I believe in opportunities for you to keep my business but truly your customer service was unremarkable. I am willing to pay a premium for superb service but through my experience and after reading your reviews I have to dissolve our relationship. I hope your executives are reviewing your ratings because I am not sure how long you will be able to sustain your business with these practices.  

Terence Kessee from ROWLETT
June 21st, 2014

Worst Customer Service

(1.6 / 5)

  We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. 

Beth Rogers from Rowlett
May 30th, 2018

Beware

(1.6 / 5)

  I've been with Brilliant Energy for a few years. It started out well but has declined the last 2 years. Be careful to keep up with your contract date for renewing or leaving their plans. I had to call Customer Service to find out why my bill was so high and was informed that the contract had ended and they placed me in the highest rate plan they had at the time. I switched out of this but there was no consideration of my long standing to reduce the current bill. Jump to the present and I've switched providers to soon. I'm less than 30 days from contract termination and now have a 200.00 early termination fee. You have to terminate within 15 days of the renewal. Several lessons learned.. 

Dan Boynton from Rowlett
May 24th, 2016

Worst Customer Service

(1.6 / 5)

  We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. 

Beth Rogers from Rowlett
August 10th, 2015

Terrible and Dishonest

(1 / 5)

  I signed up for power with Discount Power on Aug 24th and got everything switched over. Received my first bill on 09/28/2018 with a due date of 10/01/2018. We usually pay all our bills on Wednesday of each week. Wednesday was 10/03/2018 and we received a disconnect notice in the mail. We paid the bill that day, but the next bill had over 40.00 worth of late fees for paying a bill due on 10/01/2018 by 10/03/2018.

I called to ask for leniency since I did not even receive the first bill until 3 days before its due date and the gentlemen on the phone who was clearly from another country rudely stated that I could look at the bill and see that it was late after the first and if I didn't want late fees I should pay by the due date.

The next bill has a due date of 10/29/2018, just 11 days after receiving the bill. I hear they charge $250.00 for discontinuing their service, but at this point they can eat that.

Run far and fast from Discount Power. They have 0 American support by phone and their website payment method only works some times. I had to try 3 times to get a payment to go through. Each payment would fail. I got a call from the bank asking me If I was trying to make 3 payments to Discount Power for the same amount and told them no. They canceled all 3 payments. I then made the actual payment over the phone. They want to charge you an inconvenience fee.  

Texans with no Power from Rowlett
October 18th, 2018

Going Elsewhere

(1 / 5)

  I have been with Reliant off and on since 2008. They used to work with you to keep your rate down, but now they are jacking it up to more than twice as much. Not only that but their website is always messed up with misinformation on your account, and when I called in to renew I kept getting conflicting information AFTER the rep talked to Marketing - in other words, he finds you a good rate and then they refuse to give it to you. I have now talked to 4 different people and I will definitely have to take my business elsewhere - and not come back. 

Susan from Rowlett
June 2nd, 2017

Gexa Rep Lied To Me During Renewal

(1 / 5)

  Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents. (I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh and my bill was $270. That's over .12 cents a Kwh. I called in and the CS rep said they calculated my average usage from 10/15 - 05/16 and it was 1800 Kwh, so they put me in the best plan for my usage during these months. I said DUH, those are the fall and winter months when I'm using gas and not that much electricity. Did it ever occur to you that you are leaving out the SUMMER months!?!? How stupid is that??? He had no response, offered no solution just kept trying to justify why they put me in that plan. The plan is great if you use less than 2000 Kwh but my home is 3700 sqft. Solution: I went to www.energyogre.com and according to their savings calculator they will save me over $2000 a year!! I'm not surprised since Gexa put me in a plan where my bill would absolutely go through the roof in June, July, August and September. This also includes the $150 early term fee from Gexa. Good bye GEXA!!!! 

Greg Duncan from Rowlett
January 20th, 2017

Go with another company

(1 / 5)

  I wasn't happy with their customer service, rates, or the fact that if you go on vacation and are a second late (after being a good customer for months) they shut you off. I went with another company and are much happier with them. 

Go with another company from Rowlett
August 15th, 2016

Keep looking....

(1 / 5)

  I had Ambit for a little over a year. When I opened the account with them, there was a long wait on the phone. I also had to call back because their system was down. This shoudve been a sign. Anyways, a few weeks later, I realized that the guard light near our house was disconnected. So, I called them again to have the guard light reconnected to our account. This, again, involved multiple calls because they could not figure out ESID for that guard light (although the previous house tenant was using them too!). Unfortunately, I had to call them again a few weeks later because some tree branches were getting close to our power lines. Again, this involved multiple calls. Ambit (and Oncor) gave me different stories on who is responsible. For a while, I didnt have a reason to call them since I was paying my bill and I did not need anything from them. Until, I had to disconnect. I was already un-happy that I had to pay double because my contract had already expired and I couldnt get the "good" rate unless I go under contract with them. But, I accepted and moved on as this is "business as usual" for companies like Ambit. WHen I called to disconnect, it was fairly straightforward. Until I got another bill for the guard light. Apparently, I did not tell them to disconnect that although I cancelled my account. Because of this, I was still charged for a line that is part of a closed account. I am still working with Ambit on getting a refund for this but its not looking good. Stay away from Ambit.  

Maria from Rowlett
October 28th, 2013

Updated: 12-05-2018
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