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This graph shows the lowest  rates for Rule
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Rule:


No Problems at All - Great Rate - Perfect Service

(5 / 5)

  I just renewed with Discount Power and got $0.0794 / kwh for 24 months fixed. I have been with Discount Power for 1 year. When I originally signed up I was concerned with the negative reviews regarding customer service. I went ahead anyway, and carefully followed all of the rules for signup, including sending in their CC authorization form. I have had NO PROBLEMS since signup. Every month they email my bill well in advance of the CC auto-payment, giving me time to question any charges. NO PROBLEMS. RATES AND CHARGES AS CONTRACTED. So it looks to me like folks who can't understand or don't care to follow contract terms probably just shouldn't sign contracts - or write reviews. 

L. Carpenter from Katy
January 26th, 2016

Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...

(5 / 5)

  My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch!

Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish.

To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did.

I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.

The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!

Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement. 

William from Cleburne
November 27th, 2013

Very satisfied

(5 / 5)

  I like champion energy a lot comparing to my old
electricity provider. Champion Energy does not have
hidden fees, and the bills are all as expected. I am
also satisfied with their low fee. I am living by
myself in my apartment, and their overall charge was
always about 30% lower comparing to my old one. They
charged me such a rip-off price with hidden fees and
unreasonable rules. Now I pay around 18-30
dollars using less than 300 kilo watt per month (it
varies.. my highest bill was $29). I guess champion
energy is one of the cheapest providers in my area.
Also quite satisfied with their customer services. At
least, they get the phone right away, and they are not
rude. I don't expect too much. I suffered such a bad
time with other provider's horrible customer service
in the past. Comparing to them, champion energy is
just doing a good job. I use recurring payment through
my bank account, and it costs nothing. So far, simply
no problem and quite good service 

Anonymous
February 10th, 2012

Verry Happy Customer

(5 / 5)

  I just want to take the time to say I am very pleased with Champion Energy Services. From the moment I started my first contract I have had a personal experience with the associates. Their actually came a time when my finances had taken a toll for the worst and I owed over $800 in late bills. Through careful consideration of rules and regulations as well as what was best for me and my family and an ongoing relationship with one of the associates I currently have a zero balance on my account. Also, I have renewed my contract with no hesitation. I like when other light companies are trying to get me to change ( like Reliant and Green Mountain Energy ) and I say "oh I have champion". They turn their noses up and say " We can never get champion customers, they have the best service". To actually hear competition agreeing that Champion is the best makes me feel like I have made the right commitment.
 

Melissa
August 25th, 2011

After almost 2 years I still look forward to my bill each month - which autopays

(4.8 / 5)

  If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro. 

C from Keller
September 12th, 2012

Good plans but no customer service

(3 / 5)

  I have had Source Power & Gas for over a year now and was very satisfied until my contract ended. No one called to ask if I wanted to renew my account or to propose an alternative plan, which I believe to be a basic customer service rule.
I had enrolled in the autopay service because I'm terrible at remembering to pay bills. I realized when I received a disconnect notice that they had stopped charging me for several months for no reason. I tried to have someone on the phone to explain the situation and that I wouldn't pay the late fees because of their mistake but it was impossible to talk to an actual person: robot, voice mails...
I've finally sent an email and hope to get an answer in order to pay the bill and cancel the service. 

Isabelle from Houston
March 14th, 2017

How They Make Profit From Your First Bill

(2.2 / 5)

  I had good experience on the first time when I signed up .I got first bill for 2 days of service with full monthly base charge. I called and asked for the prorated monthly base charge, to my surprise, they credited the full monthly base charge for me. OK. Great customer service. NOT THIS TIME. Same situation and the claim" manager " Michael refused and refused to do ANYTHING. You can see how they make profit from all customers who signed up on first bills, no matter how many days on first bill. I am going to file a complain to PUC of Texas too. Hopefully PUC can tighten up rules to benefit consumer. Texas New Mexico power company gave me all prorated on TDU Pass Through charges. BUT NOT THIS RETAIL PROVIDER. BEWARE. 

Maxandlady from Friendswood
December 19th, 2017

Terrible customer service

(1.8 / 5)

  Without letting me know, they put a hold on my account that does not allow credit card payments. This was put on, as they told me, as a result of two credit card payments not being able to go through. I was shocked when they told me this, but then realized that I had my credit card stolen twice in the last five months. After explaining the situation to the person on the phone, their supervisor, and their manager, no one was able to do anything about it. They forced me to give them my checking account routing number to pay for it, which is completely unsecure. I use my credit card because I get mileage from it and if there is any fraud, the credit card company will cover me. Paying this way gives me no added benefits and I get stiffed with the bill if someone decides to use the information in unethical ways. This little rule they have is all to help them with no concern to a customer who has never had an issue paying bills with them nor anyone else. Each time the credit card payment was rejected, I called in and explained that the card was stolen and gave them the new number. However, they did not even send me in writing anything that said I couldn't pay with credit card anymore. I only found out when I tried to do bill pay online. 

Jason Dhaliwal from Dallas
December 3rd, 2012

Beware of Sneaky Practices and Fees...

(1.6 / 5)

  Initially the rates seem very good, but beware of sneaky fees! If you happen to be late paying your bill, not only do they charge you a late fee (as I would expect), but they also charge a fee called a 'Collection Recovery Fee' of $29.95. This is triggered when they mail you a letter reminding you that you are late - not disconnected, mind you, but just a few days late. They explain this as covering the costs of printing and mailing you a letter. The law does not allow such a fee to be charged as a late fee, but since they don't technically call it a late fee, they are skirting the rules and sneaking it in there. As soon as my contract is up, I am outta here. With these kinds of shady charges factored in, the rates are not as reasonable as they seem. Beware... 

Aaron in Dallas from Dallas
July 29th, 2018

reliant rigid

(1.5 / 5)

  I know reliant is the top company in this area and I'm not sure if that is a good thing. They have these rules and their people have no flexibility to work with you. I will give an example. I paid last months bill which I will admit was late. I had gotten a shutoff notice. I got an extension of a few dys and paid with a check online as I always do. My bill was 563.38 and the next bill was 645.00 which I paid with a debit card. Well, my quarterly homeowners insurance payment was taken out of my account and caused my payment to reliant to be returned nsf. They are still going to turn off my power even though I am only late for one month 

Earl F. Harmison Jr
August 27th, 2009

Offers products they cannot support

(1.2 / 5)

  I signed up for a Time of Use program with Champion a year ago (I recently switched away upon completion of my contract at the end of August), and it was a complete fiasco. It took over 3 full billing cycles to receive my first invoice (in three days I got 3 bills for 3 months of usage, all due on the same day, in violation of the PUCT residential billing rules). After that, I had about 6 months where the bills were coming in seemingly correct and on-time, but it all fell apart for the last three months. I had several bills issued, each was withdrawn, and I was unable to make a payment on their online portal until a balance due was posted. Customer service was clueless, they simply said that I didn't owe anything so what's the problem (never mind I had several months of billing piling up). I finally had to resort to filing a PUCT complaint just to get my bill.

The conclusion from Champion via the PUCT was that their 3rd party billing provider was 'unable to support' the Time of Use product they offered me. So, at the end of the day, not only did they deliver a poor experience to me, they also clearly violated PUCT rules and the Terms and Conditions on my contract.

Sorry guys, I gave you 4 years of my business, and that is going to be that.  

Tim from Dallas
October 17th, 2012

Gexa Sucks

(1.2 / 5)

  These guys are sharks...
They made an accounting error on my favor in the amount of $200.00. 3 months later they discover the error. Their method of communicating with me was a disconnection notice and a demand for $200.00. This was in violation of PUC rules. I wrote the PUC and of course they investigated 2 months after the fact. The PUC is in the pocket of the companies and is pretty useless.
Gexa has horrible customer service, their business practices are suspect and their billings are impossible to figure out.
Sharks...stay away...
Deregulation in Texas has been a train wreck!  

s hawes from Houston
February 11th, 2012

NEW CUSTOMER ONLY SCAM - PUC has been informed!

(1 / 5)

  I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER.

Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.

I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy. 

AngryInRoundRock from Round Rock
May 30th, 2018

NEW CUSTOMER ONLY SCAM - PUC has been informed!

(1 / 5)

  I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER.

Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.

I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy. 

AngryInRoundRock from Round Rock
July 13th, 2017

end customer

(1 / 5)

  I advice anybody never to use this company. I broke my golden rule and had someone who came knocking on my door (that should have been red flag) to get me to change. After first 12 months they greatly increased my rate from 8cents KWH to over 11cents KWH when I did not renew contract. After almost 3 years I terminated to TXU (much cheaper now) and now they have sent $200 termination fee to collection agency. The person that sold me policy told me the termination fee would be only for first 12 months, but that if false statement. They repeatedly over and over called me to renew after telling them NO because I might switch. I think they repeatedly called me to try to lock in termination fee. When Entrust person comes knocking on your door - then do yourself a favor - DONT OPEN THE DOOR.  

David Chel from Houston
November 29th, 2015

thieves, dumb rules

(1 / 5)

  After enrolling in to an 8 month contract, and giving 330 dollar deposit, I was told that I could get back my money, the last month from my contract I gave a late payment, I called on to claim my deposit I had, ind they said I couldnt till I got 12 months without a late payment, wtfk the contract was 8 months thats a really dumb and abusing company I cancelled the frikin account, customer service is horrible hang up on u and when on hold its like they are answering other calls, well never get this compantly I should of reaserched first . I hope no one lands into this bull one way or another ur not goin to like it.. 

Roger Olivares from Hidalgo
September 10th, 2013

You WILL regret using TXU

(1 / 5)

  Had TXU before moving out of state. Good company. Moved back and was sand bagged by their CS sign up department. Who signed me up for their MAX plan. My bills were in excess of $700 for two months. When I complained I was told 'we'll check the recordings and get back to you. Seems the recorder was turned off by TXU sales droid. TXU said too bad you pay or else.

Small claims court ruled in my favor yet TXU still dinged my credit. Replace with another provider my bills went down to under $200 per month. been that way for years. 

WhyMe from Carrollon
June 3rd, 2013

Extortion

(0.5 / 5)

  This company and especially Angel (supervisor) are terrible to deal with, they try to extort consumers into signing a contract by inflating month to month rates WAY above fair market value - don't believe it, just compare the same plans from Champion and Green Mountain Energy (or any other TX provider). Champion (and Angel) you will get my $792 but it is the last cent you will ever get from me.
And I know your response will be, we have never lost a complaint because we follow the rules. But like I told you, that is easy to do when you write the rules. Enjoy sleeping with the PUC? 

Heath from Euless
September 12th, 2011

Just energy company robs customers money without come to their house - Terrible business :((

(0.2 / 5)

  At first when i read people reviews, I did not believe those reviews at all. Then, I started to recheck my current and past bills. I got charged for something that it was not supposed to. I called them to find out why. One promised after another and guess what - my problem still did not get resolved. Every time i called I got the same answer - WILL CALL YOU BACK OR STILL INVESTIGATE - for the shake of this company - It was only 50 bucks.
This company business was tricking customers. They did not even meet the standard for "the ok business" and that was why they had no RATE on Better Business Bureau. I am sure with a kind of business they are running - targeting on tricking customers for a couple of bucks, in a very near future date they will go bankrupt because of NO customer.
The people who ran this company maybe they did not even have a degree because if they did they should know the very BASIC rule when running a business was CUSTOMER. If "CUSTOMERS ARE HAPPY YOU GET THE BUSINESS" - in this case as you could see their reviews - how many customers were happy :(
I was glad I refused the offers of those phone calls from their reps asking me to renew my contract - THANK GOD FOR HELPING ME MAKING THE BEST DECISION, TAKING ME AWAY FROM THOSE HEADACHES, STRESS... IF I WAS MAKING A WRONG DECISION TO STAY WITH JUST ENERGY I WOULD HAVE A HANDFUL OF THOSE.
I HAVE A BETTER THINGS TO DO THEN WAITING MY TIME TO DEAL WITH THE COMPANY LIKE THIS. THEY CAN HAVE MY $50 AND GOOD LUCK WITH THEIR BUSINESS. 

Tran from Spring
July 22nd, 2013

No Disconnection Notice

(0 / 5)

  My services was terminated for one late payment without notice. They either failed to get my check or failed to post it. I received no notice from them, despite the fact that Gexa has my email and phone number. Completely unable to contact customer "service" for over 2 hours. This company had no clue what good customer service is. You are just another deadbeat schlub to them. I am going to pay my termination fee and move on to another company.
HEY PUC! Read these comments and do something to hold them accoutable to customers! Change your rules to require companies to give two (2) forms of termination notices. Look at the new Texas Railroad Commission rules for termination of customers for natural gas.  

Peter Bell from Houston
September 24th, 2014

Updated: 12-05-2018
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