Home > The Colony Electricity Rates


This graph shows the lowest  rates for The Colony
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from The Colony:


Texas electricity ratings.com

(5 / 5)

  I searched for a better energy company deal and had the pleasure of speaking with Beth H. to help guide me through . She was wonderful . very informative , and very patient with my numerous concerns and questions. With her expertise we were able to find a package deal that suited my needs.  

the NYER from The Colony
September 14th, 2016

Greg

(5 / 5)

  Great Company 

Greg from The Colony
March 19th, 2013

Very reliable

(4.6 / 5)

  No issues. Recommended! 

Scott from The Colony
May 21st, 2018

Great and steady prices

(3.6 / 5)

  I've been with Bounce for a couple months now and I really like it. I had reliant before and hated it. After a couple months of paying on time I got $50 off using this friends code. 

Sam from The Colony
June 3rd, 2014

Irresponsible Customer Service

(1.6 / 5)

  They'll be the greatest thing since sliced bread, until you need their customer service to resolve something. Good luck then.
I canceled my 12 month contract TWO business days after signing up, contracts provide 3 business days to cancel. Now, less than two weeks later I'm being charge for 12 months early termination fee - FOR A LEGALLY CANCELED CONTRACT! I've called and called, only to be left on hold or sent to a voicemail... I've sent emails to the "service" email, nothing in reply. AVOID THIS COMPANY. 

Richard from The Colony
March 31st, 2015

Lacking Customer Service

(1.5 / 5)

  Not alerted of power shut off via mail or email. I had an issue with my bank payments and never was alerted by Reliant. I offered to immediately pay on the website but felt it was their position to not have me pay the reconnection or late fees. I was not offered nor did I get any of their reps to acquiesce. After I called with no help from any of the 3 representatives I decided to immediately switch. I had my power back on with Mission Power within 3 hours.  

Anonymous from The Colony
January 30th, 2012

***HIGHLY DECEPTIVE CONTRACT TERMS***

(1 / 5)

  I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The energy facts label stated the term was for "3 Months". My service began on April 30, and somehow my guaranteed rate ended on July 7. I received 2 months and a week of a guaranteed rate. My final bill was a 30-40% increase in cost. When I called to discuss the issue with their customer service, I was hung up on the first time only a few minutes into the conversation. I called back again, and after the customer service representative told me the only thing she could do was sign me up for another plan and contract term, I asked to speak to a supervisor. She sends me to the supervisor queue where I wait on hold for about ten minutes before the phone ringing once and me getting disconnected again. I decided to attempt to resolve this through email communication since their customer service department is only open when most people are working and I can't sit on the phone with them for 2 hours to resolve the issue.

After numerous emails back and forth with the customer service representative, who is generally slow to respond, I ask for my case to be forwarded to a supervisor again. The representative told me I would be called within 48 hours by a supervisor. I have yet to be called and it is past 48 hours.

While most electric providers provide calendar month contract terms based on the words on the energy facts label, Green Mountain Energy's Terms of Service state that "The regular monthly billing period for each ESI ID is established by
your transmission and distribution service provider ("TDSP") based on their meter read schedule." All other providers I have used provide guaranteed rates based on calendar months regardless of how many billing cycles may be present in that time frame. A 3 month guaranteed contract may have 4 bills due to billing cycles being offset.

Based on what Green Mountain feels their contract states, which is not clearly outlined between the EFL and TOS, They only provide guaranteed rates for the full contract term noted on the EFL for 3% of their customers. The remaining 97% are getting less than the term noted on their EFL. They claim this is not deceptive, but it is not adequately explained to the consumer. Their customer service doesn't seem to care either. 

Paul from The Colony
August 22nd, 2014

sucks

(0.5 / 5)

  This company sucks...I've had for a year and the rates keep
jumping..I have my house that's only 1600 sq ft and keep it at 76-77
in the house...my bill is 400$...I don't use that much energy...that's
more than twice the last year for summer..I hate this company and
im gonna switch soon just have to find a better company...glad I
don't have a contract with these people. 

Cat from The Colony
May 30th, 2018

sucks

(0.5 / 5)

  This company sucks...I've had for a year and the rates keep
jumping..I have my house that's only 1600 sq ft and keep it at 76-77
in the house...my bill is 400$...I don't use that much energy...that's
more than twice the last year for summer..I hate this company and
im gonna switch soon just have to find a better company...glad I
don't have a contract with these people. 

Cat from The Colony
August 20th, 2011

Updated: 12-05-2018
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