“ I was promised that my bill would be cut in half. My bill increased from my other provided.
I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.
I was promised there would be no change fees. I was charged $56 to change companies.
I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other.
I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.
In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired.
I am now researching solar power so I don't have to mess with these people ever again.
To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks". ”
— Deb Coniff
from West Columbia
November 7th, 2017