Recently, I wrote and submitted an article to some online outlets about some of my observations and opinions about Oncor and how they communicate with their customers, a prime example being how they’ve handled the very vocal backlash they’ve received for their new Smart Meters. In my opinion, a huge part of Oncor’s problems stem from poor communication with their consumers. Anyway, I took a look at some of the problems, offered up some theories on why the problems might exist, and specifically offered up some thoughts on the Smart Meter issues, including the possibility that the Smart Meters are creating higher bills for customers, not because they are malfunctioning, but because Oncor has been giving away free electricity for decades. I’ve linked the article below, I hope everyone finds it informative.
http://www.buzzle.com/articles/oncor-tdsps-and-their-complete-inability-to-communicate.html