| Company | Reviews | Score | |
|---|
| 342 reviews | |  |
| “ Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company! ” |
| 177 reviews | |  |
| “ I called them with concern about my bill and they put me on budget billing. ” |
| 506 reviews | |  |
| “ i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes. ” |
| 101 reviews | |  |
| “ This company saved the lives of my niece and nephew. Texas heat is no joke. It's been hovering above 100 up to 110ish. My bil's last provider cut them off with no mercy. I recommend Payless to anyone who wants a good, fair deal along with excellent customer service. Thanks for running an electric company with common sense. ” |
| 356 reviews | |  |
| “ We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do ” |
| 104 reviews | |  |
| “ I have a 8.3 Kilowatt 3 year fixed rate. I have not had a problem with this company and my bills are lower then with any other company i have used in the past. I have never moved from my home so i don't have any experiences with a move or a late pay. I notice most people that have a problem are due to transfers or moves. I cannot comment on that other then my experience with this company has been good to me. ” |
| 394 reviews | |  |
| “ I have been with Champion Energy now since 2015 and I can honestly say I have never been happier with an electric company. I receive weekly usage reports so I can adjust my thermostat according to what my usage is. I also like the graph they provide in the report so you can see your hourly usage and what time of the day you used the most electricity. Most importantly, they offer online payments which is very convenient. ” |
| 201 reviews | |  |
| “ First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them. ” |
| 332 reviews | |  |
| “ I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area. ” |
| 119 reviews | |  |
| “ I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy! ” |
| 86 reviews | |  |
| “ I have had no problems with service. ” |
| 7 reviews | |  |
| “ I recently moved and needed quick electricity without a huge deposit. I found Hello Energy online and decided to given them a try. Everything with them has been super easy! I enrolled online and made an initial deposit to get my service going and have been with them for about 2 months now. Honestly, I prefer this to my old standard electricity.... I get an email every day letting me know my balance and this makes budgeting a no-brainer! Once or twice a month I add money to my account to keep it healthy so I don't have to worry about it getting low. For me, this met my needs and has been perfect so far! I love knowing what my balance is all the time, so it really helps me to budget my monthly expenses. I would definitely recommend them to anyone who needs new service but does not want to pay a big deposit up front or anyone who is watching their budget closely. There's no contract, so it's worth a try...you might be pleasantly surprised like me! ” |
| 130 reviews | |  |
| “ Very pleased with all aspects of this company...rates, billings,accuracy, customer service. ” |
| 9 reviews | |  |
| “ This company has made it easy to get electric, have had wonderful customer service experience's and have never in my life paid such a low electric bill!! There are also a lot of rewards, and xtra's you can get just by being a Xoom customer that have also either saved me money or have earned me cash rewards. I get to use 50% solar, and have the lowest fixed rate plan in this entire area. No surprises here, just one happy customer. ” |
| 177 reviews | |  |
| “ We have CIRRO for years now and have been pleased thus far. ” |
| 59 reviews | |  |
| “ Great customer service and communication, good pricing, never had a payment/billing problem in 2 years as a customer. ” |
| 59 reviews | |  |
| “ Very friendly answer my question ” |
| 175 reviews | |  |
| “ Good so far ” |
| 454 reviews | |  |
| “ I am happy with you. ” |
| 0 reviews | |  |
| 150 reviews | |  |
| “ I have been with Pennywise for 1 year. I've had excellent service, excellent prices (very low electric bills for 800-1750 kw used). I have no complaints with them at all. My 1 year contract is expiring, though, and I will get a better plan with a different company. Sorry to leave Pennywise. ” |
| 0 reviews | |  |
| 72 reviews | |  |
| “ As more and more companies come into the Texas market, it is nice to know that YEP is based in Houston and they do not charge you for calling customer service, as many other providers do. I have been with YEP for years and renewing is my easiest task each year. ” |
| 16 reviews | |  |
“ I just renewed my service contract with Veteran Energy. I shopped around a bit but didn't really want to leave Veteran as they have been excellent from the time I signed up a couple of years ago. Today I spoke with Dustin in Customer Care and he helped me come up with the best renewal plan considering the history of my usage. He was excellent!
I've had zero complaints about the company and can't really understand ratings less than (near-) perfect. I love their weekly usage emails. It allows me to see graphically what my usage habits are and make adjustments if I need to. I also like the fact that they give back to Veterans groups. Very satisfied! ” |
| 365 reviews | |  |
| “ I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen ” |
| 362 reviews | |  |
| “ I have been a 4Change energy customer for going on three years now and I would not use any other electric provider for my electric service. I recommend them to everyone I know! ” |
| 1 reviews | |  |
| 4 reviews | |  |
| “ Easy to deal with, no fees equals cheap electic for low usage accounts. ” |
| 60 reviews | |  |
| “ I had this company for a year and was very satisfied with their service that I signed up for another 3 years. Great service. ” |
| 98 reviews | |  |
| “ I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team. ” |
| 31 reviews | |  |
| “ I've been with them for a while now and there really a great company to use.. ” |
| 23 reviews | |  |
| “ Great service ” |
| 1 reviews | |  |
| 0 reviews | |  |
| 136 reviews | |  |
| “ I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being) ” |
| 0 reviews | |  |
| 2 reviews | |  |
| “ I signed up with Texans Energy a few months ago and I had to write a review on here. I had to call in because I saw something on my bill that I didn't recognize. They walked me through it and everything was taken care of in a matter of minutes. I've never had a problem with them, they have amazing service! Definitely recommend. ” |
| 67 reviews | |  |
| “ Great rates! Nice people! Terms are clearly stated! ” |
| 56 reviews | |  |
| “ I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. ” |
| 10 reviews | |  |
“ Signed up online and watched my bill drop $30-50 per month in the past 90
days. Yes-it is hotter now than it was in march. Thanks texpo
90 days saved 136.00 how can you beat that. ” |
| 26 reviews | |  |
| “ I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them! ” |
| 0 reviews | |  |
| 6 reviews | |  |
| “ I haven't had any problems with this company, employees are helpful & courteous. Very pleased with the all around service, especially paying a lot less for electricity service!! ” |
| 47 reviews | |  |
| “ Our residential electricity contract is expiring August 8th 2018 and I have been shopping for rates and a good Company. A neighbor recommended Our Energy and I phoned them. Marisol was the Customer Service Representative who assisted my inquiry. She is EXCELLENT..... efficient knowledgeable, professional and treated me like family. She found an offer that was exactly what I was searching for almost immediately with the best rate offered from the 8 companies I called. I will recommend Marisol and Our Energy to EVERYONE of my relatives and friends. Try them..... they really are the BEST!!! ” |
| 0 reviews | |  |
| 48 reviews | |  |
| “ Very helpful caring personal who explained to me different plans to help customer lower price ” |
| 8 reviews | |  |
| “ I have been with v247 for about a year now and it has come time for my renewals . I haven't had an issue at all with this company , The only time I called in was to complete my renewal .Most communication is done thru email which they are perfect at responding in a timely matter . I was set up for both paper and email billing and never had an issue receiving any of them . They offer a lot of terms and rates and really helped me understand the difference between all inclusive plans and non inclusive plans . ” |
| 22 reviews | |  |
| “ VERY Satisfied!!! I had someone from TXU come buy my house and he asked me to show him my last bill from Mission Power so he could tell me how much I could save if I switched to TXU. After he saw the bill, he couldn't stop saying the rate I am paying. He left abruptly without telling me my savings, because he couldn't even come CLOSE. Thanks Mission Power. ” |
| 11 reviews | |  |
| “ Been very happy with WTU. No problems what so ever . ” |
| 0 reviews | |  |
| 6 reviews | |  |
“ The best thing I ever found on FB was a shared link for Pronto. As a former customer of Frontier and Payless (should be called Paymore Power), I know you must be in bed with Payless. Pronto Power by far has the cheapest rates, you dont need auto pay, you dont need to have over $30 in your account, Pronto rates are simple and easy to under.
Customer service folks offer extensions till my next payday when I cannot make a payment (no charge, thank you for being a customer), one of the main guys there (Aaron) goes far and beyond to breakdown my electricity usage by the hour, shucks he broke it down by every 15 minutes. To start all I had to pay was $9.99, then asked for a payday extension.
Morning text messages around 7am (back up alarm clock), there is no charge on disconnection or to reconnect (this old bird forget to call in) just paid my balance and power was restored in less than 30 minutes.
Paymore Power folks keep calling offer $100 to come back, please guys, "momma always told me, Ruthie Lyn don't get fooled by the glitter." Sorry, I'll stick to Pronto.
Be cautious folks, this site I'm telling you, is in bed with Payless Power, probably making a ton of money to highlight that company (or all highlighted companies willing to bet a disabilty check this site is). On government controlled site PowerToChoose.org you see the real rating, I will leave at that. ” |
| 9 reviews | |  |
| “ Ive had andeler for a year now they fast custoner service i like the way they worked with me when i couldnt pay my bill on they broke it down in three payments wich was very helpful to and so far its fair billing ” |
| 1 reviews | |  |
| 327 reviews | |  |
“ Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream! ” |
| 0 reviews | | |
| 61 reviews | |  |
“ I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!
Bill payment very easy thru their website.
Overall, i have zero complaints. Happy with service so far ” |
| 1 reviews | |  |
“ Now that I've covered all the nice things in the title...here's the rest of the story:
My previous provider raised rates - I looked for a better deal on PowerToChoose and found this company. I filled out my enrollment with a requested switch date. They did indeed switch on my requested date...but the first I heard from them about it was ~2 weeks later when they sent the first bill (here's how much you owe us...oh BTW welcome new customer). They are not set up for BillPay through Bank of America and it's a confusing situation: MidAmerican Energy (apparently a utility in Iowa) is set up in BofA's system, but MidAmerican Energy *Services* is not, and they both use the same logo with a typeface so small I defy anyone except company employees to recognize the difference. I found this out after a call to "customer service" and got a bit of attitude about not having discerned this on my own. Anyway, I am now set up to send them paper checks through the BofA BillPay system - seems like we could do better in the year 2018, but it will get the job done.
I can't really complain because, like I said, they're giving me a pretty decent rate and the lights are still on. There's really not anything wrong here, but from my perspective, I'm not impressed with the way they run the business. I expected more from a Berkshire Hathaway company...but then again, who am I to question Warren Buffett's business strategy. Maybe the lesson here is that customer relationship management is actually an unnecessary business expense and this is the kind of customer service we should expect once the rest of the business community discovers this for themselves and follows suit. ” |
| 0 reviews | |  |
| 2 reviews | |  |
| “ Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer! ” |
| 13 reviews | | |
| “ Abbacus was a good company. Whenever I needed extra time to pay my bill, they always helped me out.I was with the company one month from being a year when they went out of business.I was very satisfied. Customer service was good. I hope to find another company that good. ” |
| 0 reviews | |  |
| 18 reviews | |  |
| “ Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere. ” |
| 286 reviews | |  |
| “ This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service. ” |
| 74 reviews | |  |
| “ We've been with IGS/Dynowatt for almost 7 years now. Never had a problem, ALWAYS have had good experiences. Very good customer service. Flexible if you need a couple of extra days to pay. Always there if you have a question or problem. Had one experience when we lost power and Oncor gave us the run around about when the repairs would be made. Called IGS and they contacted Oncor on our behalf. Amazingly, there was a repair crew working on the transformer within a couple of hours. Rates are more than reasonable. Recommend to others all the time. ” |
| 0 reviews | |  |
| 0 reviews | |  |
| 5 reviews | |  |
“ My contract just came up for renewal from my existing energy company. I was shocked at how high the rate was, I have been with them for 6 years. I looked for an energy company that had a rate that was exactly as it seemed. I didn't want to worry about my rate changing depending on how much electricity I used.
It was easy to sign up, and I haven't had any problems so far.
” |
| 0 reviews | |  |
| 3 reviews | | |
| “ this is my 4th provider since dereg. and they are very good. in the year i had them as far as price and error free billing. ” |
| 48 reviews | | |
| “ We're on their time of day rate plan with half price nights and weekends. The daytime rate is comparable to other plans and the off peak times are 50% off with no gimmicks. This is the kind of product I've been looking for since we got our smart meter. We have a pool and running the pump at night has definitely saved us money. We also have a plug in hybrid car and charging only at night and on the weekends has lowered our cost to drive the car which tracks at around 75 mpg. If you can move much of your use to the discounted period you can really reduce your electric cost. ” |
| 14 reviews | |  |
“ I have been with Source Power & Gas for years now and have been very pleased. I was with Reliant before Source Power and that turned into a nightmare. Every time it was time for me to renew it was a higher amount plan cost wise and also felt i was overcharged at times.
No complaints with Source Power. Source Power has been great in all areas for me. Every time it has been time to renew my plan with Power Source it has always been a better plan then what I was already on cost wise. As long as Source Power is around I will be with them for a long time. ” |
| 8 reviews | |  |
| “ Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. ” |
| 30 reviews | | |
| “ So far so very good with my service with APNA. I've had APNA for a year now and have never had any issues. Rates much lower than Reliant and other power companies. They offer good package deals to fit your budget. High recommend APNA for your power needs. ” |
| 20 reviews | |  |
“ First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independant Agent you signed with who works most likely for a poorly run direct marketing company.
I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.
Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check doesnt constitute understanding. Be smart, use your head and there would be no need for boards like this one. ” |
| 51 reviews | |  |
“ Every year when my energy plan is up for renewal I dread looking for the best rate pit there. A neighbor of mine referred me to Mega Energy and so I bit the bullet and called. The customer service rep was very polite, patient and helpful. I ended up signing up for 24 months in stead of 12 because the rate was a very decent rate. I access to online billing, auto draft, etc.
It was pain free. I have not had any issues with billing which was my main concern.
I would definitely refer this company to friends and family. ” |
| 13 reviews | |  |
| “ I signed up for MXEnergy a couple of years after my former electric company jacked my rates up without notice. I have had no problems and am looking to see if I will go with them again. After reading reviews, it looks like there may be some companies that may be a little cheaper, but they have hidden costs. I have not had any hidden costs with MXEnergy. I would recommend them. ” |
| 13 reviews | | |
| “ FIXED RATE OF 11.3 PER KWH FOR 12 MOS. NO ADDITIONAL CHARGES OF ANY KIND. BEST I'VE SEEN ” |
| 7 reviews | |  |
| “ This company is by far the best provider for a business. Rates are low and cusromer service is the best I have ever had. ” |
| 23 reviews | |  |
| “ This is my second year after being with Green Mountain Energy since they began operations in Texas a decade ago. Breeze Energy is a relatively new Texas owned company. Their rates are terrific, especially in comparison with Green Mountain! No confusing hidden fees. All their energy is produced by wind turbines. You will get a weekly email with your usage and a monthly email invoice with usage for the month compared with the last 12 months. I'm very happy with them! ” |
| 14 reviews | | |
“ I have 2 homes and a business ....I have a very hetic life... Every year of so I look at my electric rates to make sure we are getting the right price on our electric needs. We truly shop!!! Ture Electric was the best choice for several reasons. First was the rate! Very competeive rates with out all of the hidden fess and long contracts!
When I called to speak about the rate plans the representive was very helpful and was eager to get me the best rate plan that suited my needs. I saved about 20% when I switched from one of the large electric companies. I tell every one I get in contact with about the rates rate and service!
Truly a TRUE WORLD CLASS COMPANY! ” |
| 0 reviews | |  |
Updated: 08-17-2018