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Our Rating of Chariot Energy
Customer Reviews of Chariot Energy
Most Recent Chariot Energy Reviews
Nothing has gone wrong, and that's all you can really ask for from a utility company. I got a great rate and I'm sad I'm moving and they don't provide service at my next location =( — Jerrod M from Irving TX
Never had any problems. — Sue from Lufkin TX
Even though I am no longer with Chariot, they did provide excellent overall service and customer service. I only had a problem once, and it was corrected by an executive manager. — cmedlin58 from Fort Worth TX
4-5 Star Reviews: 21 (60%)
Nothing has gone wrong, and that's all you can really ask for from a utility company. I got a great rate and I'm sad I'm moving and they don't provide service at my next location =(
3-4 Star Reviews: 3 (9%)
I have no issues with Chariot's rates or service. Their so-called "Budget Billing", however, is a crock. If you're expecting it to act like average billing from any other provider, think again. They actually reconcile the plan every six months, which means that a couple of months after the hot summer I received a bill for more than double the normal averaged bill. So instead of average billing all they're doing is kicking the can down the road for a few months. It would have been better to have paid the extra over the summer months. As my dear departed mother would have said, "Whoever came up with this doesn't have the sense God gave a billy goat." Rest assured that when my contract ends I'll be looking for a provider that understands the purpose of average billing.
2-3 Star Reviews: 4 (11%)
I have received disconnection notices for a bill a week late! With no previous balance! This company only cares about money. I have been disconnected without any notice and with my bill saying something different. Ask to pay bill by 23rd cut off electric on 21st. 90 degree weather then told me I had to pay bill to get power back on. Way better and cheaper companies out there!!! Last time they will get my money. Got a new company same day
1-2 Star Reviews: 10 (29%)
Should have option for -100 stars! Chariot has got to be the most incompetent, worst customer service experience I have EVER had in 52 years! I had been w/them for over a year, transferred service at which time I found out how truly inept they are-they set up a whole new acct #, transferred my deposit as a DEBIT not a credit-after spending weeks calling & going over this repeatedly, at which time they were supposed to fix everything & waive late fees that weren't late, I told them they were simply too inept, changing providers! Now today get a call that I owe them $200+ due to "service contract fee" and they didn't waive any of their mistakes...WORST customer service EVER, stay away! Choose any one else!
Chariot Energy News
Which Texas Electricity Providers have the Cheapest Rates?Grab the cheap rate that fits your usage right here! Check out these 12-month electricity plans in Dallas!Looking to grab a cheap electric rate in Dallas? Even though electricity rates are on the rise across the nation, you’ve stil...
Do Long Term Electric Plans Work For Customers?Because rates are climbing, long term electric plans are still very competitive with shorter 12 month plans. Find out how you can save with a longer plan.With inflation raising prices this year, many people look for ways to hold down costs. So,...
Though cold weather still lurks outside, winter is nearly over in Dallas. Shop these popular electric plans to be ready when rates rise this summer! Compare the Best Electricity Rates in Dallas It's still cold out but winter’s nearly over in Texas. And with the EIA predicting energy rates to ri...
Chariot Energy FAQs
What is the cheapest plan that Chariot Energy has?
The cheapest plan Chariot Energy has is GridEdge 36, with rates starting at 9.2. This is a 36 month plan.
Where can I order Chariot Energy electricity?
Chariot Energy has electricity plans in Texas
Where can I order Chariot Energy natural gas?
Chariot Energy does not have any natural gas plans
What do customers think about Chariot Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Chariot Energy customer review is 3.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!