Ratings & Reviews
Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.
In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.
Constellation is ranked 2nd among all of our providers with a score of 4.22 out of 5.00. The average rating overall rating is 2.07 out of 5.00.
Constellation is ranked 2nd among all of our providers with a score of 4.87 out of 5.00. The average communications rating is 1.79 out of 5.00.
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering. Constellation is ranked 16th among all of our providers with a score of 2.16 out of 5.00. The average community rating is 1.82 out of 5.00.
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys. Constellation is ranked 6th among all of our providers with a score of 4.02 out of 5.00. The average market perception rating is 2.53 out of 5.00.
Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness. Constellation is ranked 1st among all of our providers with a score of 5.00 out of 5.00. The average operations rating is 1.79 out of 5.00.
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards. Constellation is ranked 6th among all of our providers with a score of 4.44 out of 5.00. The average products rating is 1.78 out of 5.00.
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Customer Reviews of Constellation
Plans & Pricing
Billing & Acct Mgmt
Likely to Recommend
Most Recent Constellation Reviews
Compare Constellation with all others. You will see how much you can save!!! — L.Brant from Troy OH
I have had no issues with Constellation and my rates are competitive. — ATL30309 from Atlanta GA
Its been a good relationship with Constellation for the past two years. There have been a few problems with the billing system, but the problems were corrected and its been great since then. Its been a good match! — Kendra from Augusta GA
4-5 Star Reviews: 530 (54%)
I feel that the staff offer great customer service. They are always friendly and available to answer questions.
I signed up with them through a salesman who came by my house as I had had enough of the previous provider. Although he was quite thorough in explaining the services and charges, he did forget to mention some terms and conditions which weren't mentioned on the contract. It would have been better if they were transparent about their policies regarding cancellation and renewal. However, I'm satisfied with their pricing and have no complains about it.
The price plans were pretty good, but I would have liked more customer service help. I had some difficulty figuring everything out and it would have been nice to speak to someone.
Constellation is a pretty good company to partner with for your gas services. Their customer service is excellent! You are never on hold long and they help you promptly. The only recommendation I would suggestion is providing a direct number for people in different cities. Their fees are decent if you sign up to be with them for an extended time. Also, whenever it is time to renew, they make the process seamless that way it is easier for a customer's busy life. I would definitely recommend Constellation for your gas services!!
I've been with constellation for a few years. I noticed the rate was always lower than my utility's. My bill doesn't change much either unless I'm using more electric than usual.
Very easy to work with and it was a simple change of a natural gas provider.
I had been with another provider for more than 2 years at a rate of $.49 per therm. I admit that it was my fault that I did not go back to request another contract price. However, any good provided would have alerted me to ask for another price so that they could keep my business. Instead they decided to raise the rate to $ 1.196 per therm. Even if they had been $ .10 per therm more I would have likely stay with them. Anyway what I did was to look for a better deal and I was obliged to go Constellation for a two year deal which was 1/3 the price of my old provider and Im now very pleased with the outcome and I will like stay with Constellation.
The only problem is that if you chose to pay online at they website,there is a $2.95 charge.
At my previous companies,Infinity Energy or Atlanta Gas,there was no online charge.
On the good side,i can avoid this charge by paying online thru my bank.
But the reason i was paying to the gas companies directly was to make points to my credit card.
The rep I had was so polite and professional. She is an asset to yalls team.
Best price in the market. After my plan with Ignite was about to almost double, I switched . It was so easy to do.
Smooth and easy.
Highly recommended! Only company with a 2 year contract with a good promotion where you don't have to switch every year!
Quick & courteous
The staff was extremely helpful, and they also have the best pricing per therm in the area. Definitely a plus over other larger companies like Georgia Natural Gas.
I found the ordering experience to be very easy. I saved a fair amount by switching to Constellation. I have just completed the first billing cycle. I have no complaints regarding the billing. No problem reading/understanding the billing statemen. So far, I am very pleased with Constellation and would recommend them to family or friends looking for a new gas provider. I have not needed to contact customer service.
Moving from NC to GA, we had timely service start-up, clear understanding of bill.
Called to make sure rate and paperwork were done correctly. Rep was nice and knowledgeable. Everything check out and my bill is not exorbitant.
I was president was a retail energy competitor of yours in GA. The company was sold in January of 2017. Recently I decided to look for a new gas supplier for my Georgia home. I tried one of your competitors, but I could not complete my application on-line (for some unknown reason they requested a call). I continued looking and tried Constellation. The Price was excellent and I was able to complete my application in less than five minutes. You kept me completely informed as I awaited the service switch. I'm telling everyone now to consider Constellation next time they shop for natural gas in Georgia.
So far satisfied
Great experience great prices can't beat that
Great experience from start to finish
Good, staff was helpful.
I have only gotten one bill so far, but the savings were drastic already. I am actually excited to see how much I save with Constellation this winter.
Their 2 year fixed rate plan @ 38.9 cents per therm caught my eye and sold me as the best deal out there. Customer service folks were very helpful in getting this set up. Don't forget to ask about $75 Visa card bonus when you sign up.
To early to review have not been billed yet no need to use customer service yet
I have had my service for 3 months for now; No problem so far :) Thanks
So far I have totally enjoyed my experience, the initial set up was a breeze and effortless, their fee structure is the best around and I am actually looking forward to winter now.
It was quick and easy to set up new service. The representative was knowledgeable and friendly.
Good info, easy to do, accomplished, with savings!
I moved here from Orlando on Aug 1. The first bill was sent to my apt manager. I paid her for that bill. After that billing is correct
Happy with Price and Service
My precious natural gas provider did not offer me a competitive plan at the end of my two year contract. I was their customer for many years and had always been on an automatic plan so I was quite surprised. Rather than just accept their high rate I did some price shopping. Constellation was offering a GREAT rate so I gave them a call. Their customer service was outstanding and Dwight Ching was quick and easy. Since switching to Constellation I have set up automatic payments with them, which was also quick and easy to do on their website. I would HIGHLY recommend Constellation.
I received excellent customer during my switch to Constellation. Your representive Iranda made the transition fast and easy. She was helpful, courteous and answered all my question and concerns.
Constellation had the best price and the transition was seamless. I may change gas providers annually or as my contracts come to conclusion. I only change when I can find a better price. All the providers I have used have had comparable service and billing policies. Finding the cheapest provider is the challenge.
The prices are competitive. The website is user friendly and it was super easy to pay my bill and set up auto payments.
It was easy to switch to Constellation and they offered the best fixed rate
The process was easy, too soon to know if it was the best choice
Do not appear to try and rip you off like many of the others.
So for so good.
Transfer was easy. Communications a little questionable .... status update never received but maybe because I reacted to soon. Otherwise A+
I am so happy with the service I recommend it I hated SCANA Energy
Smooth seamless transition. Great rates. Hope they can continue to be very competitive.
Received information in a timely manner. Information was easy to understand.
The sign up process was very easy. I could not have been happier with the process.
Recently bought a home and needed a gas plan. Constellation had competitive prices across the board. The only disappointing thing was that I signed up during a promotion they were having for a $150 Visa Card for signing up and it apparently never noted on my account, so I did not receive one.
my experience was generally good, establishing auto-pay was more tedious..
All is well
I'm new customer, so far great.
Ordered gas service online no problems was done quickly with no issues and a competitive rate
I have the best experience with Constellation. This is the first time to work with this company but my feeling is that familiar for a long time.
this company is great compared to the indifference I received from GNG
Customer service excellent in knowing the information I needed to make a wise decision. Patience answering all my question.
Ot was easy to sign up, and bills have been low
Very easy to switch providers.
My bill has already dropped dramatically.
Very friendly to deal with.
Marvelous experience and I'm saving money. Finally got the first bill to compare to the old marketer. Exact same charges except the Therm rate is no less which means I'm saving money by switching.
Comparing to my previous gss bill this company is the best one
For the first month ,using Constellation gas company, GREAT
Looking forward to the coming months and give my up date report.
Keep up the good works and you have my account for a long time.
Mr. Edmund J. Carey
There was very little effort and no hassle to get my account set up and gas own. Love the price plan that I got!!!!
Thank you guys for making my switch to Constellation as simple process. I was able to compare providers and plans and with a few clicks, I knew who my new provider would be. I look forward to you being my new gas provider.
Easy to use website, great service, friendly customer service. Everything was easy.
I was with scana before and constellation looked more attractive in terms of price/therm. I switched hoping to save money. It does look like I will save money.
Using GeorgiaGasSavings is simple & convenient. I had all info I needed in one place to make the switch from our current provider once we realized they weren't trying to keep their existing customer happy. I've had nothing but positive experience w/Constellation in these first couple months.
Everything was convenient, affordable, and easy to set up.
Have used this company for the past 2 1/2 years with no problems. We just renewed for another 3 yrs at an even lower rate. Helps greatly with our all electric house.
Good and easy
It's been a long time since I had natural gas. I was looking for a gas service and this was a great experience. Found me the best price and contact situation for me. I am so pleased!
Good so far
I contacted Constellation due to the excessive rates of the prior Gas Company. My service is just starting effective May 1st, so I do not have a lot of comments at this time.
Saved me a lot of money!
Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier.
I have been very happy since changing to Constellation. I was with another company for years but they had a better rate for a longer time.
I had no problems with this company. My account was closed due to some new regulation with the PUC.
Fast easy and best deal
Great transition with no issues.
Sign up was very easy. No issues whatsoever. So far so good with their service. 30115
Easy to check on line and fill out application. Confirmation sent quickly to include my price that was guaranteed. Follow up by customer service and installation technician assured me of my installation date. They handled everything. And everything was exactly as they said. Dependable with quality service by all those I talked to.
I just made the change over and all has been smooth and seamless so far.
When the term of my gas service was up I used to go to the PSC website to try and compare prices; however, it is limited. Georgia Gas Savings provides far more options and information and I have saved $ by using them to find the best deal.
Highly recommend. If you have good customer service at a great price per therm, why would you want to pay a higher price for gas? I'm totally satisfied with Constellation.
The entire process of enrolling was fast, easy and efficient. On-line billing set up was also a breeze.
I was amazed with how easy it was to convert my electric service to Constellation. They not only had one of the lowest rates, but also the online process was quick, very easy, and I received emails explaining my account had been created and the cancellation to my previous supplier.
I am happy that I am still able to get a decent rate. I was looking for a company that had a 3 year contract.
Would recommend anyone looking to change to a new service.
The switch from Walton EMC was easily done online. I've only been with Constellation for about a month, but I'm very happy so far. I'm looking forward to seeing real savings in the winter months!
Easily signed up for service, but concerned when transfer date from Stream came and no word from Constellation re being the new provider. Calls to both services gave me the answers.
The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far.
I had good customer service with Constellation when I changed providers.
This was easy to do - and hopefully a great value
Transition to Constellation was simple and went smoothly. Billing and payment thru auto pay makes it simple
process to market switch was easy and service has been great
There was a small discrepancy with the price at the time of the signup, when I reached out to customer service, they acted on it and followed up many times to ensure the change was done without any calls or follow up. Awesome job.
Bought a home last fall and Constellation had the best prices and plan options. Am going to renew with them this year!
Low rates no issues
Changing suppliers was quick and easy. A very competitive price and a smooth transition.
Very pleased with my first months bill,.I'm sure I will continue to be satisfied in the upcoming months
So far so good , great service
I always look at the Apples to Apples report for an idea as to which company offers the best price for the money. This company is the best for Akron Ohio, so it was easy to select. It was also easy to fill out an application on line, so I am relieved that I made a good choice with Constellation.
Everything has been great
Like the title says, things went smoothly and I saved a bit on the costs.
Easy to use. Good Rates
They signed me up and served my gas. That's what I wanted and that's what I got. Enough said.
I have not any problems
I'm please with the service that your company provided.
Constellation communicates with their customers each month and gives them a comparison of the amounts of electricity used from month to month. They also give suggestions on how to cut power costs in your home. I have been more than satisfied with their service. They also began reminding me several months ago that my contract with them is about to expire and offered options to stay with them or find another provider.
Very easy, customer friendly, the best
Wonderful experience transitioning to Constellation. Great rates and customer service!!
Signing up with Constellation was so easy! The bill is easy to read and understand. So far my experience with them has been great!
Very professional all around..
every thing went fine
They made it so easy
I love them!
Constellation offered excellent gas rates and made the transition to their company a very efficient and pleasant process.
The Service is very courteous and professionalism. When I called the first time to set up my service it was enjoyable and the person whom I work was very helpful.
Very easy transition from my previous supplier. Had significant savings already on my first bill.
Good company and no problems
Good customer service
Great promotional pricing, lots of communication with customers via email. Very satisfied.
I have had no problems with Constellation since I signed up with them. Their rates were good and were exactly what they promised. Just waiting to see how much of a change there will be after my first year!
So far it's been great
The process of switching to Constellation was a seamless one.
I am happy with the prices especially with all the cold weather. I recommend signing the two year agreement. For a low fee in the winter makes up for the service charge each month.
So far so good.
I had a good experience when ordering thanks a bunch
This company is a great asset to the citizens of our state! Excellent product, great price, & superb communication toolset!
Best price I was able to find
It was not clear how to get the account activated
Great experience so far.
Company was easy to work with and gave me the best price that was available
I called Constellation to make sure I was getting a reasonable rate and they worked with me and were very patient and helpful!
No Complaints as of yet.
Overall great service.
I haven't had any issues with them
No problem ever, but always looking for the lowest cost service.
I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced.
I have been with this company now for almost two years. I have nothing negative to say. Everything has been great.
seemed to work well. Price was good for the time and stayed good for 2 years
Good pricing, great communication between myself and vendor. Useful weekly energy costs/comparison's.
Love the prices! Pay your bill on time and you will get a great surprise
Like everyone, I want to save money on my utilities and when it was time to look for the best pricing for my gas consumption for the coming year, I did my due diligence. Constellation provided savings and an easy mechanism to change.
I switched from a 18 month account with Scana to a 2 year account with Constellation. Unfortunately, it is difficult to time the signup so I was left with 2 months on my old contract and was billed $200 cancellation fee. Having been stuck before with a month between contracts and paying 300% premium during the winter, more help with timing from one contract to the next would be nice. Lucky for me Constellation is helping with $150 of the charge.....thank you!!!
was paying too much with other company.
Sign up was easy.
These companies are only bill processors, but they are not all the same. Our prior provider, XOOM, cut off service for non-payment when their own web site was showing the bills were paid. Then it too two weeks to get the gas back on. No heat and ice cold showers anyone?
eversource did not facilitate the transfer well. constellaion customer service worked to resolve this.
Over all, no issues.
Great service, zero problems.
Sign up was a breeze. Long term guaranteed rate. Have not had a reason to contact Customer Service.
Difficulty with Eversource but satisfied with Constellation
So far so good...
So far, so good!
Looked online ,Constellation great value and chose 3 yr guaranteed price
Constellation provides competitive pricing and excellent customer service. I am staying with them because of that.
No problems whats so ever with the company.
No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out,
Happy with the pricing and service. No real complaints.
Great experience no problems
The price for the electricity most months was less than all of the service charges and destination charges from the illuminating company. That saved us a lot of money in every season
I have tried several energy providers over the past few years and Constellation is by far the best!
Always professional and courteous.
The only experience, other than monthly billing and analysis I receive for the prior months activity was the actual placing of our order.
this company provides a great reliable service at competitive prices.
I had no need to contact the company so in my book it was a success
I appreciate the excellent rate!
Got a great price for my natural and the price never changed during my contract. No problems with bill pay.
I had a one year contract. No regrets about pricing.
Signed back up for three more years
I was sceptical to try Constellation as it was an unknown company to me. However, the contract price was so incredible I took a chance. I couldn't have made a better choice. If you want a great priced, hands free, don't have to think about it gas company this is the one to choose.
Everything was handled properly
Constellation provided excellent service.
Smooth as pie. 1 call during the contract term. Asked and answered. Life should be so easy.
The experience with constellation was so easy and simple. They had very competitive rates (lowest when I signed up) and there was literally nothing to do once I signed up.
Havent received a bill yet it has been 2 months service was amazing and good
The renewal letter notice should have contained the new options so we have ample time to make the best decision.
Excellent service,no complaints
No issues over the entire length on the contract...sorry I had to switch providers.
i have been very pleased with constallation services
I had no problems with Constellation's Billing, Customer Service or my Order.
They had better rates in my area and I decided to try them. I like the easy to read bills and the consumption reports
Good service and notified me at the end of my contract
For a lower electric and gas Constellation is the best.
We have been very pleased with our service.
I have had good Service thus far.
Constellation prices were consistent, easy access to account info. We had no problems to contact them.
One of the best (cheapest) price per therm around. Admin fee is reasonable
Able to cancel in past without penaltyConstellation kept their word
No complaints about Constellation. When I initially signed up, it was easy to set up autopay, and later update payment info as needed.
I am, however, switching to another gas marketer for a better therm rate than the renewal rate that was on offer. That's simply the way things are these days--you have to shop around every time one's contract is up for renewal.
One minor nit-pick. The boilerplate email I received from Constellation when I switched marketers said, "there may be an early termination fee of $150...." Well no, I was terminating at the end of the contract, and there was no fee.
My suggestion to Constellation is to break out the boilerplate into two types: one for early terminators, and one for end-of-contract terminations, so that there's no confusion on the customer's part about whether or not a fee is forthcoming.
I changed gas providers from Atlanta Gas Light to Constellation because I was paying enormously high rates to AGL. A neighbor recommended Constellation. When I looked at their rates, I was pleasantly surprised to find that their rate per therm was 2/3s lower than AGL. I signed up immediately and my service with Constellation began on April 1st. AGL was charging me 1.579 per therm. My Constellation rate per therm is only .43. So far I am very happy with Constellation and plan to stay with them. I also appreciate the newsletter that I receive in my email with how to tips and energy saving advice.
Constellation was very easy to get, no complaint.
very fast and correct
I have been very pleased with $$ Savings over the past two years.
I've been a customer with Constellation for 4 years and have generally had a positive experience with them as my electricity provider in NY state. While I am cancelling my plan with them this is because they have discontinued their green/renewable energy plan for NY residents. Generally the fixed rates were very reasonable for the wind plan (8 - 10c/kWH) and I did not run into any billing or account issues and would recommend them to other NY residents who aren't looking for a green electricity supplier.
My first experience with your company has been positive. Id like to renew
easy, and fast
The ordering, online account set up, and billing process was easy and convenient.
rying something new. So far - 3 mo - going good.
took time but worked out well
Conversion went smoothly and I savemoney
Its been a good relationship with Constellation for the past two years. There have been a few problems with the billing system, but the problems were corrected and its been great since then. Its been a good match!
I have had no issues with Constellation and my rates are competitive.
Compare Constellation with all others. You will see how much you can save!!!
I couldn't be happier.
After a cold snap and my natural gas rates going sky high, I opted to switch to Constellation Energy. So far, it has been good, with no more unexpectedly high bills. And switching companies was actually easier than I expected as well. So far, so good!
Lowest rates ever!
I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets.
We needed a short-term plan and the 6 month service was perfect.
This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company
Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent!
Startex energy is one of the best company
Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something.
I have been very happy with StarTex Power and will continue to use as long as rates are similar to others.
I've used them for many years and they have competitive rates (not always the lowest) and good customer service.
In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.
When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. I have automated pay and so never have I had to call anyone to renew my service each year (or 24 months). Suddenly out of nowhere I am told that I have to call to get the lowest rate. I called, which was irritating on its own since this has never happened in 10 years. I was given a lower rate, which was good and felt like the company was just trying to find out who were their most loyal customers. Then the renewal call turned into a sales push to get me to change my A/C guy! WHAT? I finally had to tell the rep to just stop it. I was not changing my A/C guy! Then, I had to answer all these approval questions. So they tried to sell me before they registered me. Not good. Then I had to be told about a referral code and all these benefits to getting people to switch to them. THEN, the rep wanted me have the referrals call him directly. At that time, my dog began barking because an AT&T guy came to my door so I was able to get off the phone. Entire time 15 minutes! I don't appreciate all that. I felt I was being baited, pressured, switched and victim of a sales call.
Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fianc. I would still use them but he has a contract With another provider.
I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates.
Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find.
All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review.
I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence.
We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny.
I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing seemed about average compared to other companies. They ususlly answer the phone in under 2 minutes of u calling.
Been with StarTex for a few years now (4 I think) and we've always been
gotten within $.05 / KWh of anyone elses 12 month fixed rates - they've
never jacked us around with big rate hikes when pur contract expires and
renewing fixed rate contracts is painless.
Their web site pretty much can handle anything and I've never had any
billing problems. Even when I had to close my debit card and forgot to
tell them; they got a denied charge but no fees were imposed on me and I
was able to update the card info on their web site.
Been very happy with them.
No surprises with StarTex. Have been with them for over 3 years and love the easy to read statements and no surprise billing. I assume customer service is just as pleasant but haven't had to call. Will be renewing with them again.
Customer Service from StarTex is excellent.
Invoicing is clear and comprehensive. There are no
extra charges. I do recommend this company
the orpcing is straight forward. No interuptions in service. Good rates.
I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE LOWEST 3.
Have had StarTex for a year. I chose them due to their low price. Never had any problems. Both Connecting and Disconnecting phone calls went smoothly. I had no problems over the past year. I set up automatic payment easily. I am moving and have chosen to take this opportunity to go with a company that uses more renewable energy, but costs more. Otherwise, I would have continued with StarTex.
Been with StarTex for two years, and use the draft payment system. The rates are excellent, and the company gives ample notice when contracts are nearing an end.
No complaints after 3 years.
StarTex is exceptional in all senses of the word. It has always been a very good value and the administration has always operated smoothly. However, I recently had occasion to experience the true test of a really good company and that is when something goes wrong. In this case, an erroneous charge from Cernterpoint was passed thru to one of our accounts.
StarTex's customer service very courteously responded on a continuous basis until the charge was rectified (giving due credit to Centerpoint also).
This may sound simple but it is in stark contrast to the previous large Dallas based company that we had been a loyal customer for years.
In that case an obvious serious problem developed with one of the account's meter readings after the hurricane interrupted service for weeks. This began a nightmare that lasted for over a year and a half with charges up to 10 times normal compounded by accounting errors. This was never resolved in large part due to the lack of real "customer service."
If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals.
After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex!
They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates.
I've only had one problem early on with an automatic payment, otherwise StarTex is outstanding in its competition, pricing, and customer service. We are very impressed and are loyal customers!!
I'm only on this site because it's time to renew and rates have gone up slightly - just seeing what else is out there. It's interesting to read all of the bad reviews for StarTex - most of which seem to center on customer service. I've been a customer for three years and haven't had any issues with power delivery. As such I haven't had to call customer service. So - take that for what it's worth. Power delivery = great. Customer service = haven't had to deal with it so by default I'd have to say it's fine. If you're looking for a good rate and reliable service I'd recommend StarTex.
I was truly hoping to stay with this company after being a customer for about 5 years. I've had excellent customer service since day one and great rates each 12 month renewal. This year I just can't seem to get a rate in the range I am seeking and will probably have to look elsewhere. I wanted to lock in for 24 months but they are higher than several others and just won't budge. Oh well, that's the world of competition!
My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex.
The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.
I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you!
Not the least expensive but have never had a problem in terms of unexpected billing or other issues. Essentially, they are a trade off of paying a bit more for the energy with less hassle - depends on what you prioritize
First company I switched to who was honest with their rate. They didn't add any unexpected charges like the other 2 companies I used. I will stay with them forever unless they do the same thing to me in the future but I don't expect that to happen. Also, it's great to do business with a company here in Texas.
In my experience, a power company is a power company is a power company. The differentiators are price and quality of customer service--that's where StarTex shines. StarTex offers great prices and the company has excellent customer service. I couldn't be happier with my service.
Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.
I have been with StarTex for 2 years now. I have never had any issues with them; they provide wonderful customer service, send bills and expiration notices in a timely manner, and provide easy on-line payment availability. I have recommended them more than once to friends. However, my contract is about to expire and I am sad to say I will have to switch for a more competitive rate. Their offer for a fixed rate is over 10% higher than other companies, and their promotion is a simple $10 gift card.
FEEDBACK FOR DISTRIBUTION
Seldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.
Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.
EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE.
I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.
Sugar Land , TX
If you are considering switching over power companies, I HIGHLY recommend Startex Power!!
Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!
We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES.
Now I know why they keep winning the BBB Customer Service Awards.
I purchased my first home last year and I was very worried about what my electric bills would be in a much more spacious living area. So I compared numerous electric companies against each other. I was very sceptical at the very competetive energy price this company was offering so I signed a 1 year contract. Well I'm very happy to say this company is legit and beats all the major electric companies in the state of Texas hands down. I paid a lot more in electricity when i was living in my 700 sq ft apt. I now live in a 1500 sq ft home and I am paying less yearly than I did when I lived in my apt. I have referred 6 of my friends and all 6 of my friends have told me their electric bills have been cut in half. I wish the company offered a referral bonus because the 6 people I have referred have all referred others. Stop wasting your money. Sign up now and see the difference.
I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now.
Have been a StarTex customer since 2008 and have never had a problem with them. Was thinking about getting a little cheaper rate but then read the reviews of the cheaper companies and saw their horrible reviews and decided to pay a little more for good service. My meter broke a few months ago and I was charged an under min fee that I called today to get credited b/c they are estimating my back bills, so I told them I shouldn't have to pay those fees if I'm now paying those months in full and StarTex said they would credit them and I'll see the credit on my next bill. So far I'm a satisified customer and will stay with them another year.
I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs.
Excellent customer service.
I've used them for over 3 years and I couldn't be happier. Low prices, great service, awesome customer service and easy to use online site.
When comparing my electric bills with my friends, mine are always lower, even when my usage was higher. Even their variable rate prices are consistently lower than any of the major companies. I definitely recommend them!
After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all.
StarTex has been great to deal with. Excellent customer service and no surprises when the bill came in. Been with them for the past 6 months and am very satisfied. Only downside is that they no longer offer 6 month plans so I'll be forced to change providers... a shame really. Lock in for 12 months and avoid the headache I'm having trying to find another provider... bleh.
This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome.
Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move.
When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!
Been using it for almost 3.5 yrs, had a jump from almost 15cnts in 2008 to 9 cents in 2009 and was WOW, electricity became cheap and saved around 50+ $ PM jst because of rate reduction. Your rates are very competitive and CSRs very friendly. What I see you guys lacking in is a quality website and some reward programs which otherwise can cause some loss of customer base.
Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.
After searching several different electricity providers in my area I found Star Tex to have the lowest rates. I have renewed with them 2 times and found they ahve been a good provider with above average customer service (Not the best but certainly not the worst) It's like gas we all use it so we all have to pay for it. You look for good gas prices don't you. Be sure if you apply on line and everything looks like it is set call and talk to a PERSON and verify that was my only complaint. The service I requested online was not what was registered with the office they did correct everything.
We got 1 year contract with this company by a friend's recommendation and never had any issues though we were skeptic for every new energy company that we hadn't been with. We even moved between our contract term and they were so easy to transfer the connection and even let us have energy at both places for few days while moving. Great customer service. Highly Recommend them.
Never had any difficulty with this provider.
Today I received an update on the bad weather going through Houston, Texas. I am so satisfied with the rates and customer service.
We have used Startex energy for the past 4 years and have never had a problem. Competitive rates, no surprise charges and have never had a reason to contact their customer service.
Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!
I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.
I just have to say there customer service is A+++ I dont have to wait on the phone forever to talk to anyone!... There prices our cheap and I just love them! Been a customer since 2007
Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!
I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.
I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference.
Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend.
I've been with Star Tex Power for 3 years now and they have easily saved me thousands of $$ No complaints and a staight forward, guaranteed rate.
Just a simple bill that I pay on time each month electronically.
Hard to beat them.