Constellation Company Reviews
We've been collecting customer reviews for Constellation so you can get the inside scoop on what it's like to be a customer.
Compare Constellation Energy Plans
Featured Review for Constellation
Electricity Plans for Constellation
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 11.4¢/kWh |
| 24 Month Usage Bill Credit | 24/months | 11.9¢/kWh |
| 36 Month Usage Bill Credit | 36/months | 12.3¢/kWh |
| 12 Month Electric Vehicle FreeCharge Plan | 12/months | 12.7¢/kWh |
| 12 Month Electric Vehicle FlexCharge Plan | 12/months | 12.8¢/kWh |
| 24 Month Electric Vehicle FreeCharge Plan | 24/months | 13.1¢/kWh |
| 12 Month (No Min Usage Fee) | 12/months | 13.1¢/kWh |
| 24 Month Electric Vehicle FlexCharge Plan | 24/months | 13.2¢/kWh |
| 24 Month (No Min Usage Fee) | 24/months | 13.5¢/kWh |
| 12 Month GREEN (No Min Usage Fee) | 12/months | 13.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 13.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring | 12/months | 13.9¢/kWh |
| 24 Month A/C Protect Plus for 2 Units | 24/months | 14.9¢/kWh |
| 36 Month A/C Protect Premier for 2 Units | 36/months | 16.6¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 12.7¢/kWh |
| 24 Month Usage Bill Credit | 24/months | 13.3¢/kWh |
| 36 Month Usage Bill Credit | 36/months | 13.7¢/kWh |
| 12 Month Electric Vehicle FlexCharge Plan | 12/months | 14.0¢/kWh |
| 12 Month Electric Vehicle FreeCharge Plan | 12/months | 14.1¢/kWh |
| 12 Month (No Min Usage Fee) | 12/months | 14.3¢/kWh |
| 24 Month Electric Vehicle FlexCharge Plan | 24/months | 14.5¢/kWh |
| 24 Month Electric Vehicle FreeCharge Plan | 24/months | 14.7¢/kWh |
| 24 Month (No Min Usage Fee) | 24/months | 14.9¢/kWh |
| 12 Month GREEN (No Min Usage Fee) | 12/months | 15.3¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 15.3¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring | 12/months | 15.3¢/kWh |
| 36 Month A/C Protect Premier for 2 Units | 36/months | 17.9¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month GREEN Usage Bill Credit | 12/months | 14.2¢/kWh |
| 12 Month A/C Protect Plus for 2 Units | 12/months | 16.4¢/kWh |
| 24 Month A/C Protect Plus for 2 Units | 24/months | 17.0¢/kWh |
Best Constellation Plans as reviewed by Texas Electricity Ratings
12 Month (No Min Usage Fee)
thumb_upPros:
Steady, predictable billsthumb_downCons:
Not the cheapest rate, no special discounts12 Month Usage Bill Credit
thumb_upPros:
Great Bill Credits at 1k and 2k usagethumb_downCons:
High Energy Charge12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring
24 Month A/C Protect Plus for 2 Units
12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring
Looking for more? Compare all available Plans
Constellation Reviews FAQ
How do customer reviews of Constellation reflect its Houston, Texas electricity rates?
- Customer reviews of Constellation provide valuable insights into its electricity rates and services, especially in the Houston, Texas area. By visiting the customer reviews page on Texas Electricity Ratings, you can read about the experiences of customers who have benefited from Constellation's energy plans. These reviews often touch on Constellation's competitive Houston, Texas electricity rates, highlighting its commitment to providing reliable and cost-effective energy solutions. If you're interested in exploring and comparing Constellation's rates with other options available for Houston, Texas electricity rates, you can visit this page. This information will empower you to make an informed decision that aligns with your energy needs and helps you find the best value for your electricity consumption.
Constellation Rating and Review Summary
There are 7 total reviews for Constellation, with an average rating of 1.9/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Constellation | 1.9/5 | 7 |
| Star Rating | Ratings and Link |
|---|---|
| 1 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 2 2 star reviews | |
| 4 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Horrible user experiance
Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient.
Contract End Trap
No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double
Recent 1 Star Reviews
Unethical Company with Misleading Warranty Coverage Promises
VERY UNETHICAL PRACTICES - Called to inquire about electric service as their home warranty perk with being a customer seemed like a good deal which would protect us from the possible high costs of AC and water heater repairs. Even though their price per KW is higher, my wife and I concluded it was worth the piece of mind of future unexpected repair expenses. When signing up, we asked a lot of questions regarding coverage and were told everything is covered unless specifically excluded which seemed like very few things which were mainly maintenance related. Fast forward, and our A/C breaks down 6 months into our contract. We were happy to know we wouldn't have to worry about this, especially with twin babies at home during the Texas summer months. We filed our claim and they sent one of their 3rd party companies to inspect our A/C which left us with an invoice of 3500 and said to call Constellation regarding repair coverage. Upon calling, Constellation's warranty department which goes by Home Protect, proceeds to tell us our part needed is not covered and falls under items excluded in the contract. When I ask to please forward contract reflecting this, they tell us they cannot because it was in the welcome package we would have received through regular mail. I eventually reach a service rep who is able to forward us the original welcome package that was sent to us with contract included. Upon review, we notice it Does Not mention our part as one of those excluded from coverage. We call Constellation's warranty claims department back and get transferred to same manager who we let know that we were able to get the contract and can now see it does not show our part as one of the excluded ones on the list. She then changes her approach to tell us in a very condescending manner that actually if it's not on the list of covered parts, then it's assumed it will not be covered.
False Contracts
I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get.
Zero Reliability
This is a horrid company and their is no level of customer service. It is based on sales and that is their bottom line. It is structure to syphon from its users and to get people into a rock and a hard place. DO NOT go with this service provider!
Rapping off customers with high bill
Fraudulent fraudster company, billing customer of service they did not consume, how will I not be in the property, every appliance off switch, and Constellation still sends me a very higher bill than the months I am actively living in the property, and even after calling to close the account? Thrives, arm Roberson with out Guns
All Reviews By Date
Unethical Company with Misleading Warranty Coverage Promises
VERY UNETHICAL PRACTICES - Called to inquire about electric service as their home warranty perk with being a customer seemed like a good deal which would protect us from the possible high costs of AC and water heater repairs. Even though their price per KW is higher, my wife and I concluded it was worth the piece of mind of future unexpected repair expenses. When signing up, we asked a lot of questions regarding coverage and were told everything is covered unless specifically excluded which seemed like very few things which were mainly maintenance related. Fast forward, and our A/C breaks down 6 months into our contract. We were happy to know we wouldn't have to worry about this, especially with twin babies at home during the Texas summer months. We filed our claim and they sent one of their 3rd party companies to inspect our A/C which left us with an invoice of 3500 and said to call Constellation regarding repair coverage. Upon calling, Constellation's warranty department which goes by Home Protect, proceeds to tell us our part needed is not covered and falls under items excluded in the contract. When I ask to please forward contract reflecting this, they tell us they cannot because it was in the welcome package we would have received through regular mail. I eventually reach a service rep who is able to forward us the original welcome package that was sent to us with contract included. Upon review, we notice it Does Not mention our part as one of those excluded from coverage. We call Constellation's warranty claims department back and get transferred to same manager who we let know that we were able to get the contract and can now see it does not show our part as one of the excluded ones on the list. She then changes her approach to tell us in a very condescending manner that actually if it's not on the list of covered parts, then it's assumed it will not be covered.
False Contracts
I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get.
Zero Reliability
This is a horrid company and their is no level of customer service. It is based on sales and that is their bottom line. It is structure to syphon from its users and to get people into a rock and a hard place. DO NOT go with this service provider!
Horrible user experiance
Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient.
Contract End Trap
No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double
Rapping off customers with high bill
Fraudulent fraudster company, billing customer of service they did not consume, how will I not be in the property, every appliance off switch, and Constellation still sends me a very higher bill than the months I am actively living in the property, and even after calling to close the account? Thrives, arm Roberson with out Guns
