Constellation Customer Reviews
We've been collecting customer reviews for Constellation so you can get the inside scoop on what it's like to be a customer.
You can order Constellation Energy Plans online.
Ratings by Star
Constellation Customer Ratings:
Average of Constellation Customer Reviews submitted through Texas Electricity Ratings.
Constellation Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Constellation | 3.2/5 | 579 |
Constellation Reviews:
579 total reviews for Constellation.
| Star Rating | Ratings and Link |
|---|---|
| 153 5 star reviews | |
| 148 4 star reviews | |
| 46 3 star reviews | |
| 75 2 star reviews | |
| 157 1 star reviews |
Constellation Top Rated Plans
Constellation Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| 12 Month Flat Tier Product | 12/months | 12.9¢/kWh |
| 12 Month Usage Bill Credit | 12/months | 14.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 14.9¢/kWh |
Dallas Constellation Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Flat Tier Product | 12/months | 12.9¢/kWh |
| 12 Month Usage Bill Credit | 12/months | 14.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 14.9¢/kWh |
Featured Review
Efficient energy
Seamless transfer, much cheaper rate, offering auto draft feature, weekly usage report, bill estimate, energy saving tips.
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Constellation Reviews
5 Star Reviews
Constellation has 153 five star eviews.
Review
Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED
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Very pleased
I have tried several energy providers over the past few years and Constellation is by far the best!
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HAPPY CONSTELLATION REVIEW
I have enjoyed being with Constellation since I moved back to Houston. Never in my lifetime have I ever had such a lower priced Electric bill since living in Houston. AT one time HL& P-"RELIANT was the monopoly here in Houston. They charged more for my utility bill in my small apt as opposed to my larger home IN NW. I am so glad RELIANT energy now has other competitors.
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Easy to sign up
Of all the utilities I had to sign up for, the experience through the TexasElectrictyRatings.com for Constellation Energy was the easiest! And everything since that sign up went as smoothly as it could have. There was no delay in getting power, no hassle in setting up the account, and Constellation has been everything they promised to be. The weekly updates for how my usage is occurring during the month is a great reminder and the pricing has been exactly what was promised.
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Great rates
Loved the ease of finding competitive rates. Customer service reps were very friendly.
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Energy plan review
Everyone should review their energy plans at least once a year. The Texas Electricity ratings site makes it easy and informative. The plans are easy to read and choose from. It was a great experience.
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Excellent co.
Very good experience, just i wich electric companies do something to eliminate the ONCORE charges. In sometime is half the electric bill, outrageous!!
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Awesome!!!Awesome!!!Awesome
I can believe I waited ten years to change to Constellation Energy. Cheap prices on their plan and saved every month that I was with Constellation.
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Great company
I switched my electric company so easy and its been great experience..
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Not the usual electricity company
I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy
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NICE
I had previously subscribed with Reliance and they stole my money. They lied to me in my contract. However, I came to Constellation energy and the cancellation fee was $50 only and their prices much cheaper, customer service much better. I am glad that I made the change.
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Good prices, easy to understand billing, no problems
Billing is straightforward and easy to understand. No problems. Would use again, but found lower rate for renewable energy with another provider.
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Very Pleased
My last electric provider started going up on the rates and started charging a $5 monthly service fee for handling my account paperwork (sending me a bill in the mail). Also my last electric provider had a very large fee for breaking a contract they insisted I sign. Several friends switched to Startex and were very pleased. I switched to Startex and my electric bills were immediately cut in half compared to the same amount of electricty used with my previous electric provider. Startex does NOT charge me a monthly fee for handling my account paperwork. Startex does NOT charge a fee if I change me contract. Customer service at Startex also very friendly and helpful.
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Superior customer service
StarTex's customer service rep was excellent. She was knowledgeable and patient when I asked all of the questions that I needed to have answered in order to make the decision to switch electric providers. I had had the same provider for nine years and wanted to make sure that I was making the right decision. Everything was explained very clearly. So far a great experience!
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Made the Switch
We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in!
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A very professional company
This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years.
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StarTex is the best.
Switched back in March. Process was totally seamless. No complaints whatsoever. Haven't had to call customer service once.
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Good Electric Company
I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.
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Switch over to Startex Power - they are GREAT
If you are considering switching over power companies, I HIGHLY recommend Startex Power!!Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES. Now I know why they keep winning the BBB Customer Service Awards.
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Mr
Startex PowerFEEDBACK FOR DISTRIBUTIONSeldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE. I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.http://www.houstonelectricrates.com/608/startex-power-customer-review-ranked-1-by-jd-power-and-associates/AJRSugar Land , TX
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Constellation Reviews
4 Star Reviews
Constellation has 22 four star eviews.
Read the EFL fine print
Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.
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Constellation Energy
The swap over to Constellation was easy and on time. I wish they had more online tools to monitor energy usage real time or at least close.
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New to Texas
Having just moved to Waco,TX from Pennsylvania, we had nothing to use a a baseline to compare electricity providers. We picked Constellation based solely on reviews. After 7 weeks, so far so good. A better assessment and review will need t owait until we've been here a full year.
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Contract Renewal
StarTex has always been a good company in the four years that I have been with them. When it came time to renew my contract, customer service tried to work with me on my rates and could only offer me a nine months contract ( I was hoping for six months) with a slightly higher rate then previously. I took it because I never had any problems with them and they have never had any hidden fees. The only thing that I have found disappointing is that within 4 days of my contract renewal, rates dropped below where I was previously. Especially, because when I originally contacted StarTex about possibly keeping my previous rates for renewal, it couldn't be done and now the rates are lower. I may consider switching companies in the future if it means lower rates and a better monthly contract.
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Electricity
I have been pleased with the telling me how much electricity I am using and my bill
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Good ride for 10 months
Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check
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Review
There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.
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Satisfied
Was cheapest service I had in the past years...did not have any problems.
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Constellation Reviews
3 Star Reviews
Constellation has 8 three star eviews.
Disconnected my service without notice
Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.
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Keep track of your contract dates
I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam.
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Ok provider
Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years.
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"Authorized Representative" Option
I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable
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Fine at first
We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan.
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One the fence
I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.
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NOT top in Customer Service!
They added a Late Fee on my April bill even though I've had automatic payment from the beginning. I called three times, and each time I called, the customer service rep said it would be credited on my next bill, but it took until July before I finally received the credit. They advertise they're top in Customer Service. I don't know what they base that on.
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Can't handle the aggravation
Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.
Can't handle the aggravation for the few dollars saves us.
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Constellation Reviews
2 Star Reviews
Constellation has 15 two star eviews.
Was suckered into a 3 year contract
I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.
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Startex does not want to retain its customers
I have been a Startex customer for over 8 months (signed two, 3 month contracts and stayed on variable rates for the remaining months). I reached out to their customer service via their website chat option and was told that they couldn't offer me the same rate as advertised on Powertochoose.org because those prices were not available for renewals, even though I am out of my contract. It seems that the company is more focused on getting new customers rather than retaining their current customers. Also, their rates are on the high end compared to some of the other providers. To be fair, I have had no issues with billing and received contract expiration notices timely. I am just irked at the fact that they would rather charge their existing and on-time paying customers more than new customers. To top things off they sent me an email for referral bonuses. Why would I want to refer anyone to Startex if they won't do enough to retain me as a customer?
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Nightmare
I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.
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Operates poorly
I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.
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Fine if you don't leave
Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email.
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Don't bother with contract not worth paper written on
I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't.
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Displeased customer
I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland
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Worst costumer service ever!
We have had problems with the service and they have the worst costumer
service.
Choose another provider!
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Poor Customer Service
Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.
When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full.
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Constellation Reviews
1 Star Reviews
Constellation has 88 one star eviews.
Worst Company I've ever encountered
Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY
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They kept my money for over 60 days
I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.
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Beware
I have been trying to cancel service since July 26. I set up a move out they shut off early. Got it back on now refuse to turn off. They are rude. I get the run around and broken promises. The minute I mention puc they hang up and say they will leave it on. They have refused to disconnect and I do not live there. Now I switched my new hone and ready to fight paying that bill for old address or the eft fee.
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Rate abruptly doubled without notice.
Very dissatisfied with constellation. Planning to switch to another provider
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Con artists
I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider.
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Fraudulent Charges, Scam-like Business
Constellation is the WORST electricity provider!I was a loyal customer of theirs for eleven (11) years!When I transferred their service from one address to another, they locked me out of my existing account, making it impossible for me to pay any bills from my old address.They charged me my ENTIRE electricity bill for four days of service (the overlap period between addresses). Now they have a Collections Agency bugging me to pay their FRAUDULENT charges. And folks like you and I are powerless to stop these greedy corporations from acting like highway bandits!They have apparently sold the debt (for pennies on the dollar I'm sure) to the notorious collection agency, McCarthy Burgess & Wolff.These folks are beyond unscrupulous and the fact that Constellation does business with them tells me all I need to know about them.
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Extremely baaaad experience
The rate wasn't what it should be.Once they get you in the rate will increase after tf he first month. Oncor fees ?
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Worst Service ever Constellation Energy
They told me to cancel plan with Reliant energy so that they can provide me with better plan. On the evening they promised to start service, they say that there has been a problem. These guys dont even bother to send an email or call me directly to inform me about the problem. Worst service and I feel cheated in terms of trusting constellation energy.
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Required deposit for new customer
I was trying to switch from Champion to Constellation. My credit score is in the 700s and when I tried to sign up, was told had to pay 350 dollar deposit. I have had electric service in Texas for over 38yrs and never paid a deposit. Guess Constellation doesn't want new customers.
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They cheated me
Last month i signed for 3 months plan thru powertochoose website. they sent me confirmation email. i couldn't download pdf documents. now i see without my permission they changed my plan to 12 months plan. when i called them back regarding this matter first thing they put me on hold for long time second they their computers are on maintenance third they will call back after 4 days
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Constellation Reviews FAQ
How do customer reviews of Constellation reflect its Houston, Texas electricity rates?
- Customer reviews of Constellation provide valuable insights into its electricity rates and services, especially in the Houston, Texas area. By visiting the customer reviews page on Texas Electricity Ratings, you can read about the experiences of customers who have benefited from Constellation's energy plans. These reviews often touch on Constellation's competitive Houston, Texas electricity rates, highlighting its commitment to providing reliable and cost-effective energy solutions. If you're interested in exploring and comparing Constellation's rates with other options available for Houston, Texas electricity rates, you can visit this page. This information will empower you to make an informed decision that aligns with your energy needs and helps you find the best value for your electricity consumption.