Constellation Company Reviews
We've been collecting customer reviews for Constellation so you can get the inside scoop on what it's like to be a customer.
Compare Constellation Energy Plans
Featured Review for Constellation
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
Electricity Plans for Constellation
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 13.7¢/kWh |
| 24 Month Usage Bill Credit | 24/months | 13.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 14.4¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring | 12/months | 14.4¢/kWh |
| 24 Month Electric Vehicle FreeCharge Plan | 24/months | 14.6¢/kWh |
| 12 Month Electric Vehicle FreeCharge Plan | 12/months | 14.7¢/kWh |
| 24 Month Electric Vehicle FlexCharge Plan | 24/months | 14.8¢/kWh |
| 12 Month Electric Vehicle FlexCharge Plan | 12/months | 15.0¢/kWh |
| 12 Month (No Min Usage Fee) | 12/months | 15.2¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 14.7¢/kWh |
| 24 Month Usage Bill Credit | 24/months | 14.9¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 15.3¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring | 12/months | 15.3¢/kWh |
| 12 Month GREEN Usage Bill Credit | 12/months | 15.7¢/kWh |
| 12 Month Electric Vehicle FlexCharge Plan | 12/months | 15.9¢/kWh |
| 12 Month Electric Vehicle FreeCharge Plan | 12/months | 15.9¢/kWh |
| 24 Month Electric Vehicle FlexCharge Plan | 24/months | 15.9¢/kWh |
| 24 Month Electric Vehicle FreeCharge Plan | 24/months | 15.9¢/kWh |
| 12 Month (No Min Usage Fee) | 12/months | 16.3¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| 15 Month A/C Protect Plus for 2 Units | 15/months | 17.9¢/kWh |
| 24 Month A/C Protect Plus for 2 Units | 24/months | 17.9¢/kWh |
| 12 Month GREEN Usage Bill Credit | 12/months | 17.9¢/kWh |
| 36 Month A/C Protect Plus for 2 Units | 36/months | 17.9¢/kWh |
Best Constellation Plans as reviewed by Texas Electricity Ratings
12 Month (No Min Usage Fee)
thumb_upPros:
Steady, predictable billsthumb_downCons:
Not the cheapest rate, no special discounts12 Month Usage Bill Credit
thumb_upPros:
Great Bill Credits at 1k and 2k usagethumb_downCons:
High Energy Charge12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring
12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring
Looking for more? Compare all available Plans
Constellation Reviews FAQ
How do customer reviews of Constellation reflect its Houston, Texas electricity rates?
- Customer reviews of Constellation provide valuable insights into its electricity rates and services, especially in the Houston, Texas area. By visiting the customer reviews page on Texas Electricity Ratings, you can read about the experiences of customers who have benefited from Constellation's energy plans. These reviews often touch on Constellation's competitive Houston, Texas electricity rates, highlighting its commitment to providing reliable and cost-effective energy solutions. If you're interested in exploring and comparing Constellation's rates with other options available for Houston, Texas electricity rates, you can visit this page. This information will empower you to make an informed decision that aligns with your energy needs and helps you find the best value for your electricity consumption.
Constellation Rating and Review Summary
There are 579 total reviews for Constellation, with an average rating of 3.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Constellation | 3.2/5 | 579 |
| Star Rating | Ratings and Link |
|---|---|
| 153 5 star reviews | |
| 148 4 star reviews | |
| 46 3 star reviews | |
| 75 2 star reviews | |
| 157 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Likely to Recommend |
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Recent 5 Star Reviews
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
Great Experience
Easy to sign up all aspects of service originally promised have been met so far, making for a great experience.
Went back to them
Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back
Owner
This company cares about there customers and works with us threw our hard times
Owner
This company cares about there customers and works with us threw our hard times
Corinth Homeowner
Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.
Very Reasonable
The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.
Review
Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED
New to Constellation and very Happy
I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.
Very pleased
I have tried several energy providers over the past few years and Constellation is by far the best!
Constellation
Awesome experience & very easy to enroll and a lots of option to save.
Constellation was a suburb electric provider change.
Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing.
Our experience with Constellation
Emailed weekly updates on usage. Posting payments quickly after receiving them. Good rates. Courteous Customer Care.
HAPPY CONSTELLATION REVIEW
I have enjoyed being with Constellation since I moved back to Houston. Never in my lifetime have I ever had such a lower priced Electric bill since living in Houston. AT one time HL& P-"RELIANT was the monopoly here in Houston. They charged more for my utility bill in my small apt as opposed to my larger home IN NW. I am so glad RELIANT energy now has other competitors.
1 Year With Constellation
Really surprised with rates. Happy, and have already referred several people to Constellation.
Owner
Good price and service, hope to continue offer with low price then I will continue to stay on
I am sticking with Constellation
I switched to Constellation one year ago. I have nothing but rave reviews for them. My bills are the lowest they have ever been in 18 years. I am sticking with Constellation.
Best rates
I love Constellation. I had only been a Reliant customer. No more! My monthly charges are less than half of what I was paying. Will renew with Constellation and never go back.
Great Company! Great Service!
One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.
Good company
So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019
The best!
Ive never paid lower on my electricity bill than I do now!! My order went very smoothly as well. Customer for life!!!
HAPPY
ALL IS GOOD.
LOVE THE WEEKLY UPDATE ON ELECTRICITY USAGE.
Easy
Constellation has been great, I get reminders about my bill and the customer service is great and quick and easy to pay online.
Comfort Electricity
Jumping on with Constellation was a breeze. No hassel at all. Low electric billing and live the weekly updates via email.
Constellation is great!
Great service and monthly feedback! Really like the data they show each week/month regarding usage.
Home
I receive a weekly usage report and monthly bill by email. I am satisfied with service and rate.
Vast options to choose from
I really liked my experience on choosing the provider and the customer service provided by Constellation.
Good company
Good price, easy to make payments, good experience!
Constellation Review
Costellation exceeded my expectations. They advise me of my weekly usage, their pricing was the best value in the market I could find, service has been exceptional. No negative surprises, some positive surprises.
Great Energy Company
Helped me get the best rate possible.
Recent 4 Star Reviews
Pretty Happy
Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update.
Read the EFL fine print
Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.
New electrical Source
I thought I was getting a little bit rate than the results
Decent company\Ok prices
Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.
What can I say they bill me monthly for electricity
I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.
Electricity
I have been pleased with the telling me how much electricity I am using and my bill
Expensive
Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.
Electricity
I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes.
Good so far
My second bill is coming up soon. Im eager to see the price because of the heat weve had.
Excellent rate but why only 9 months?
Fast service and easy to work with.
Very Easy to work With
My experience with Constellation has been great. One short call and everything was setup. The CSR did not make me do anything online. She just did it all for me over the phone and service was installed and has been great this past year.
Pretty good
Aside from electronic reminders of Bill due date, I am very happy with service.
Good ride for 10 months
Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check
Review
There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.
Fair KWH Increase
After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.
Efficient energy
Seamless transfer, much cheaper rate, offering auto draft feature, weekly usage report, bill estimate, energy saving tips.
Constellation Review
Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.
Constellation Energy
I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.
Good quality
I really like this company. Never had a bill over $200 and run my A/C on 68 all the time.
Happy customer hate the rate change
I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.
Good until renew
Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.
Electricity through Constellation
I received electricity usage report in a weekly bases to control my bill and everything arranged and available on-line, so I hadn't have a chance to call customer service. I would say i am satisfied, although i haven't received bonus like i got from the previous company.
Constellation
I have been very pleased with Constellation. The price has been good and it was exactly as I thought it was when I decided to go with them.
Satisfied
Was cheapest service I had in the past years...did not have any problems.
Predictable Electricity Rates
Constellation has been predictable and reliable, and their electricity rates are reasonable, as well.
Great Rates,,
Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!!
Easy change
It was very easy to switch electricity companies.
Finally Fair Rates!
I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!Thanks!
My experience
Straight forward. I already had another account with them so I knew what I was getting.
So far, so good
So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing
Recent 3 Star Reviews
Unable to reach a Customer Service Rep for Days & Many wasted Hours!!
How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake!
Disconnected my service without notice
Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.
Damm Shocked
I been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees.
Electric is ridiculously high!! As soon as we can switch we will be shopping for a cheaper services
Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.
Overall experience with the provider
Billing is very high during summer time
Average
Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay.
Constellation Energy
Billing is easy to read and understand, when it came time to renew I called and the customer service line was answered quickly, they spent time answering all of my questions to help me decide on the best plan for my needs. Pricing seems comparable to my last electric company before they were bought by Direct Energy who I do not recommend.
"Authorized Representative" Option
I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable
Fine at first
We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan.
Review
Its been fine but the plan is very expensive for me, 300 bucks for 1 month is crazy.
Deceptive pricing
Posted prices are NOT what I'm paying. That's ok. I'll stay with them for the one year contract but then I'm out. Companies who play games like that get zero loyalty from me.
Not completely as it seemed
We signed up with Constellation from Reliant due to the rate being lower. However, their fee to Centerpoint is higher which is really never spelled out. It's very difficult in comparing all of the providers since they all use a different format to explain their plans. Our first month my bill was higher than last year with Reliant. Hopefully we'll see an improvement during the hot summer months.
Signed up for 7.7cents/kw paid much more than that when my bill arrived
Buried somewhere in the fine print is a clause that allows them to charge me way more than I thought because I am a very high volume electricity consumer. So my bill ended up being twice as much as my previous provider who charges the fee they quoted (9.4cents/kw) regardless of the amount used. Consequently; I will be paying the cancellation fee and switching to another provider.
Not what I hoped for
First bill was extremely high I live in a two-bedroom apartment and my first sale was $159. I live alone so I didn't expect to be able to be this much
The old Bait and Switch
I experienced a bait and switch offer. Instead of a $200.00 reward originally promised, I had to settle for $100.00 credit as opposed to a home security system which I have no need for.
Electric Co.
They don't offer an estimated bill email like my old company, miss that feature.
New customer, question about possible plan bait n switch
First things first, both reps I spoke with during the hour I was on the phone were professional and very courteous. I believe Constellation did what they could to "fix" the issue for which I called (read on).Today is the first day of my relationship with Constellation so I have no feedback other than the phone reps handled my issue to my satisfaction. I am happy to update my review if possible when I have some time with Constellation under my belt.I signed up for a plan with decent rates, $0.00 monthly charges. The "thank you" email I received from Constellation showed the exact plan BUT with 3.49 monthly fee. I spent an hour on the phone with Constellation, 2 reps. First rep said the $3.49 is an Oncor fee (I get that, but the plan said $0.00). The second rep apologized for the confusion and credited my account $10 and took the URL I used to select them and promised to send to marketing folks.I was told that every plan will have an Oncor charge, and I believe that. I would not have a problem with this if the Constellation plan I selected did not show $0.00.The hour spent with Constellation on this weekday cost me more than the total I will pay them for the $3.49 charge over the couse of this plan term. But, in my experience, when one thing is wrong then other things are probably wrong - I have no reason to think that... yet.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Two bills in one month
Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Keep track of your contract dates
I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam.
Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.
— Constellation on October 25th, 2010
StarTex Turns off Online Account Management
StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic.
StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com or 713-292-2551. I look forward to assisting you!
— Constellation on December 27th, 2011
Consistent, as long as nothing changes
I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.
Overall-I'd definitely refer them!
Thank you for your feedback. I would like to review your account to ensure you were given the Star Treatment. If there were any areas of opportunity, I would like to follow-up accordingly. I would greatly appreciate it if you could please send me your account information at jbell@startexpower.com. Thank you in advance. Jennifer Bell, Office of the President
— Constellation on March 5th, 2012
Happy with Startex
Pro:
Good company never had a problem with them and no hidden fees or surprises.
CON:
Could be a bit cheaper
Houtan, I have located your account and have sent you an email in regards to your feedback. Thank you for your continued patronage to StarTex Power. We value you as a customer! Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Good online service
Good service without problems.
Thank you! We value your patronage!
— Constellation on May 31st, 2012
H
Have been with them for a while but rates are a little high versus comp in summer 2011 so jumping ship. other companies have month/month that looks like a deal.
It is unfortunate to see you are considering leaving the StarTex Power Family. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551, as I'd like to review what competitor price plans interest you, to ensure you are comparing apples to apples, as we would love the opportunity to retain your patronage. I look forward to assisting you!
— Constellation on July 19th, 2011
Renewal
I have been with StarTex Power for 2 years and my contract is up for renewal. I have been happy with StarTex the whole 2 years until I saw that the new rates they're offering their existing customer are too high. Sad to say but I'm most likely to sign up with another provider.
Hello Ms. Phipps, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
No longer competitive
I have been a Star Tex customer for at least two years. My contract is up for renewal, and at first I was going to renew with Star Tex; but I, too will have to switch providers. When I shop for rates, I am seeing prices as low as 8.8 cents per KWH from some companies, with most in the 9.2 to 9.5 cent range. I switched from Reliant because Star Tex had such good rates. I have never had any customer service issues with Star Tex, but I am frankly shocked to see their rates are now on the high end of the spectrum (10.7 per kwh). I can even get better rates now with Reliant!I see several postings on that ratings site from customers who had the same experience as me. They loved the service but are leaving for better rates. I am not saying Star Tex has to be the lowest; but they are simply no longer competitive. It's a hassle to have to set up a new account with a new provider, but this price hike is too much to take.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Watch Out When Your Contract Expires!
I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Changing for the worse!
First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also. It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Too expensive!
After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice.
Mr. Kessler, I'll contact you directly regarding your account. Regards, Jeryce.
— Constellation on October 9th, 2012
Adequate
Adequate company
Poor web site for management
We are so sorry that you had a negative experience with our website. We are currently in the process of revamping a few things and are experiencing some growing pains. Our goal is always to make sure that our customers have the best experience possible, if you are still experiencing these issues please call 1-866-917-8271 so that we can be sure to address your problem.
— Constellation on September 26th, 2018
Startex for me
No problems at all with Startex. However, they no longer have the lowest rates.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Long Time Customer
I have been with StarTex for several years now, have not had any major problems and would gladly renew with them if they offered a more favorable rate . My complaint is that every time my contract expires, their rates offered are not as competitive as some other companies. I typically get a 12 month contract and use approximately 500-1000 kwh per month. In their offer for renewal, the additional minimum charge for low usage is now being applied for usage below 1000 kwh instead of below 500 kwh, which drives my effective rate higher. I am once again being forced to evaluate other offers and will likely go with a different company if their renewal offer is the best they can do.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Schulze to discuss this issue.
— Constellation on April 17th, 2013
Renewal
We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on May 14th, 2013
One the fence
I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 26th, 2018
Retention efforts fall short
We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 29th, 2013
Non Competitive in Renewal Pricing
Very few issues, customer since 2008. Not competitive in renewal pricing for the first time in 5 years. Sad to switch from a company with very few issues, competitive pricing is crucial in this economy as our employers have stopped giving raises.
StarTex Power would like the opportunity to address your concerns. Please email us at service@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on May 29th, 2013
REnewed many times but.......conflicted
I am a long time Customer of Startex and I am so very conflicted because I had this service at two residences. Before the merger they were so superb. I referred friends to this company. Since Oct 2010, I have not been totally happy but tolerant of the services. . It is time to review and renew my services again and. I am leaning to shopping around. My rates end on 060213 and I have spoke to the customer service but. I wasn't happy with the response. Two years ago I was over charged with the smart meter installed on the new home I bought. HOHUM HOHUM, It was only me in the home at the time. I don't think I would recommend I only had one lost check, My mother was mad about it. Still conflicted.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on June 18th, 2013
Ok provider
Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years.
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on June 29th, 2011
Pricing seems less competitive after Constellation acquired StarTex
Pricing seems less competitive after Constellation acquired StarTex. After several years with StarTex we have switched to another provider for a lower rate on this renewal. StarTex changing the minimum usage fee from $4.99 for less than 500 kwh to $9.99 for less than 1000 kwh was yet another reason to switch. During the months between A/C and heat we use less than 1000 and more than 500 kwh and it's an insult to be gouged. The folks from Maryland can go back from whence they came. And shame on the Texans (if there actually were any to begin with) for selling out! I guess the founders made their money and ran.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on July 25th, 2013
Recent 2 Star Reviews
Hate Constellation Energy
Was not given all the facts about my rate . So many pissed off customers that you can NEVER get anyone to answer in customer service. The only way to talk to anyone is to talk to sales . Go figure.
Worst Customer Service Rep
I was moved to Constellation Energy some years ago, I initially signed up with NewTex Power and I guess Constellation bought them out. I have always been happy with this provider, even as a month-to-month customer, and even when we had the winter freeze here in Texas earlier this year. I was on a contract when I initially signed up, but once my contract ended I went month-to-month. For YEARS I have had no problems. The last 2 months I received a bill for over $600 and this month almost $800!! I called 2 days ago to get a fixed rate and the system was down. The agent and I discussed the rates and plans and I was ready to make it happen, BUT Constellation's service was down, so the agent said he would call back, he also gave me his info & ext. to call back if I didn't hear from him. Today I made the call again, but got Luis...he told me the previous rep was busy but he could help me. By the end of the conversation, he was literally mocking me, not letting me get a word in, and talking to me like I was a child. I asked to speak to the rep I was originally working with and he told me he would pass the word along, only before letting me know "he's going to tell you the same thing I just did, and that's why you should accept what is given to you at the moment it is offered!" and hung up on me! After 14 years of being with this energy company, it took one unprofessional act for me to walk away. It is not even worth my time to try to call and speak to someone else. I just changed energy companies. As an Army Veteran who has heard, put up with, and been through A LOT, I can honestly say Luis is the worst customer service rep I've ever spoke to in my life. Sadly, because of this instance I will never go back to Constellation.
I was misled
I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie
Misleading Customer Service Agent
Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew.
Wow real jerks
We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone.
Was suckered into a 3 year contract
I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.
Nightmare
I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.
Slow customer service response
They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected
Operates poorly
I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.
Not happy with last bill
I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere.
Constellation???
Prices not bad. CS was horrible
On-line payment failed
Could not get the on-line pay system to work, even after several tries.
Started out on the wrong foot
My first bill was for 4 days and $95 where $89 was for penalties for not using a certain amount of electricity. Why bill me for 4 days? They did refund me the $89 but it took 2 billing periods. Seems like they like to make "errors" and see if you catch them.
Lost Payment/Horrible Experience
My mother paid her bill electronically through her bank's bill pay. Constellation lost the payment. She sent them a computer printout. They said it had to come from the bank, not a computer printout. She went to the bank, they gave her proof and we sent this in. She received an email stating that this was not acceptable. She is elderly, disabled and caring for a dying spouse. They have put her through hell because they screwed up. It's not her job to continue to help them find something she has proven twice she paid. She's never paid a bill late in her life. Customer services just keeps apologizing, meanwhile a 78 year old lady is in tears over this and it's still not resolved.
Constellation lied and scammed
I am very dissatisfied with my Constellation experience. Constellation switched my energy provider without my consent or prior knowledge after I filled out some paperwork that one of your representatives told me would just send a price quote to me. I am very involved in tracking my bills, budgeting, emails, etc., and so I caught it quickly. But the idea that this may be happening to other people who arent as focused on keeping track of these things is deplorable. I appreciate that the switching back process was simple, but I was astonished at how regular my situation seemed to those I contacted. No one I spoke to seemed to think that this was a big issue like I did. Will not be recommending Constellation to anyone.
Different
I thought this was going to different from the other providers but it seems to be the same in way of service and pricing.
Doesn't seem to matter what rate I choose, it all seems to cost the same amount.
There's not enough alerts to keep me inform on how much electricity I am consuming.
So I have to trust that they are charging me accordingly...
Not a Happy customer
We used Constellation for our last choice of electric providers and decided to renew for THREE years unfortunately this year. The price increase has been alarming and reaching customer service has been a time consuming nightmare. You CAN NOT reach CHAT on their website and must WAIT to speak with a rep. So far I've held for 16 minutes hearing what Constellation uses to SELL it's services. However fulfilling those services are quite questionable. We would like a A/C service call right now - it's included the high cost of their service - but it would appear scheduling that "benefit" is not easy. I'm hearing due to the HIGH VOLUME of calls blah, blah. I have tried to go online as suggested - but all you can do there is update your account and RENEW...NOT a happy customer.........it's now been 29 minutes and the loop goes on and on. OH, got a rep. guess what??? To get A/C service you must call their HOME CARE number - NO WHERE IS THIS LISTED on the website or on monthly invoice. So now I am in que AGAIN!
Unsatisfying Billing Management
If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though.
Disconnect Happy Company
Over 12 months I have gotten 4 disconnect notices. My credit score is over 800, and I pay my bills. Sometimes I miss the e-invoice, and a reminder would be sufficient. Instead, pink notices in mail. Actually cut off my power on Jul 2 after I paid bill on Jun 15. Even the service rep couldn't believe it and restored immediately. Too happy to disconnect for my tastes. I'm not a crook, and moved on.
Home owner
When I set up the service, the operator did not put in the correct address for the billing statement. I went 2 months before I got a bill! Very frustratingWhen I called to get the address corrected, it was a 20+ minute phone call & I had a huge bill to pay. Need to work on customer service!
Avoid!
We moved here from out of state. Contract has hidden fees and we were charged even more when you go above 2000kw, so make sure you really know and understand what youre purchasing before signing on with any company, especially if you are like us and had never shopped electricity before. The price listed is not everything. I learned the hard way.
Mixed Reviews on Service
I requested the switch of 3 accounts. The first account was switched within 7 days and welcome materials rec'd so very satisfied with this switch. The next two accounts, I have been waiting for 4 weeks and have not received confirmation that anything has switched. I called customer service and was told that they showed one of the accounts had been submitted but could not confirm when the switch would take place. As pleased as I was with the first switch. I am equally displeased with the switch of the next two accounts since I have rec'd no confirmation that anything has been done. Telephone call to customer service was not very satisfactory so I am emailing today for status report.
HORRIBLE billing and account management
On 7/30/18 we began service with Constellation. After many calls in Aug & Sept asking for our bills, we finally received our 1st bill. I paid it through my bank on BillPay. A week later I received a new bill, it showed my previous balance as unpaid, so I called and the rep said my ACH/Electronic BillPay payment was NOT received. So I contacted my bank obtained all of the proof the rep said I needed and I submitted all of it to Constellation. 3 day later I was notified by email that the proof they requested and received was not sufficient and they would NOT be able to credit my account. I called and the rep said they don't deal with those type of calls and the best he can advise is for me to email customer service. I emailed once every day for 4 days. Finally I received a response. It was the exact same response as the initial one (submit all forms again). Back to square one I resubmitted everything they asked for and their response was a 2nd notice of disconnect. It's been a horrible experience and now I have to deal with my bank, dispute the charge and pay the bill again to avoid disconnection. Meanwhile a 3rd bill has showed up! their billing seems to be very delayed I received 3 months of bills in 3 weeks. Will most likely pay to get out of the 1 year contract and go elsewhere. Horrible customer service to say the least. I have NEVER experienced anything like it.
I regret choosing constellation
With my previous provider, I always paid on time with the exception of 3 times in 5 years when I made arrangements to pay at the end of the month due to unexpected bills. In Oct I I had car repair bills plus medical bills. I went to the constellation website and filled out a form requesting that I pay my bill 2 weeks later. I received a email back from constellation that it would be okay to do that. Being 73 and on Social Security I was very grateful that I could do that. In the past week before the extended due date I have received 2 phone calls from Constellation and a DISCONNECT NOTICE! I called the customer support number and asked them why they were harrassing me. They said that was their policy regardless if arrangements were made. I doubt that I will renew my contract with Constellation.
Loved StarTex, unsure about Constellation
My service and rate(s) over the last 8 years have been great with StarTex. I used to refer friends\relatives and swear by StarTex. Since they merged with Constellation, I have lost my online login account info (Pay My Bill, etc) and for 6-months, I have gotten the run-around. I can login but no account info, so I have to call in to make a payment. I was promised a $25 credit for my troubles but prefer it to work. Never seen the $25 credit, either. Now I get my renewal rate and plans and they are double-digits (14.5 kWh for 12-mths), 12.9 for 24 or 36 mths). I see other attractive plans and shopping around.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 17th, 2018
Fine if you don't leave
Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email.
Thank you for your feedback, we are so sorry to hear that you had a negative experience. Call us at 1-866-917-8271 and we will do our best to solve this issue for you.
— Constellation on September 12th, 2018
Customer Service Nightmare
Have tried to obtain service for the past 2 months, promised service since jun 2 it is now jul 29. I was told the order never went through. I've never experienced such negligent service, it's as if they don't want customers. I must praise one agent Ally, she is trying to clean up the others' mess. We would like to have your the service but are still waiting.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Sloppy Billing and Delay Payment Credits
StarTex gives you 15 days to pay your bill and then delays crediting your payment for about 6 days in my experience. If you miss your 7 days to get the bill and get payment mailed to them, you get socked with a late charge. For the first time in 40 years, we were "late" on a payment even though we paid them within 2 weeks of receiving the bill. Beware this company.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Don't bother with contract not worth paper written on
I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't.
Thank you for your feedback; StarTex Power is more than happy to investigate the rate issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Met our needs
Good price at the time, others are better now. No service or billing problems.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Be Careful!
Startex is a company that will be sufficient when everything is running fine. However, I had a payment sent a few days late (no late payments for previous 10 months), and they cancelled my power WITHOUT any notification. The power was shut off when my wife was home with our newborn baby. They threatened to keep the power off until I transferred payment to them, but then customer service completely fell apart when I broke off my contract. They keep calling for their final payment despite breaking the contractual obligations of warning us about service termination. Since that time they have added $300 more in fees. Be careful, this company is nice when you are paying on time, but miss one payment, and they will bring the house down on you!
Thank you for your feedback; StarTex Power is more than happy to investigate the issues described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would very much appreciate the opportunity to address your concerns
— Constellation on October 7th, 2010
HORRIBLE customer service
I've called several times asking to speak to a supervisor regarding my account, to no avail. I just want to speak with somebody with a brain in their head that cares about not losing a customer. In such a competitive environment, it seems they don't care at all about losing a customer, in spite of my willingness to pay the $350 cancellation fee. Get it through your skulls: I'm going elsewhere unless you work with me. Business 101. Clearly the CS reps don't care about their company or the future (or lack thereof) of their jobs.
Would like to add, much like many services today, it's easy as pie to sign up, but once they've got you, good luck dealing with their CS. Nowhere on their website makes it easy to change payment options, renew or otherwise.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Yonker to ensure he is satisfied with the resolution of his account matter.
— Constellation on January 7th, 2011
GREAT PRICE BAD SERVICE
I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark!
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on February 7th, 2011
Rates no longer competitive for long term loyal customers!
Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back???
Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2013
Good at the beginning then prices went up
I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.
Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.
Time to start looking for another provider...unfortunately.
We hate to hear you are considering leaving the StarTex Power family. I would love the opportunity to assist you and address your concerns. Please feel free to email me directly at jbell@startexpower.com. I look forward to assisting you!
— Constellation on October 26th, 2011
Displeased customer
I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland
My name is Jennifer Bell, Office of the President at StarTex Power. Although you are no longer an active customer, I would still like the opportunity to research what transpired on your account. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551. I look forward to hearing from you and am sincerely apologetic for the frustration you endured.
— Constellation on March 5th, 2012
Worst costumer service ever!
We have had problems with the service and they have the worst costumer
service.
Choose another provider!
Laura, StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President
— Constellation on March 5th, 2012
Crappy Information from Customer Service
I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Used to be awesome, now billing nightmare
I've been a StarTex supporter since 2008. They were awesome - had the lowest rate, and offered great customer service.However, they were purchased by another company and things have gone downhill with their billing. I was double billed once (which was actually Oncor's fault) but it took months to straighten out because of StarTex's inability to generate a bill in a timely manner. Even though I had no bill to even pay, I got collection notices and daily phone calls about not paying the erroneous bill. Most recently, I moved, and even though I was assured my rate would stay the same since I stayed in the same service area, my rate went up 1.45 cents per kWh. I called and they generated a new bill, except kept the same rate. I called again, and they generated a new bill, but this time, they only gave me a credit for less than half of my usage. I had received a new meter, and they only credited what was on the new meter. My contract is up in less than a month and will be finding a new provider. It's a shame they were bought out and the customer service has gone down hill so much. As they say "StarTex, where customer service is always free" - what they don't say is that it's not always right.
My name is Jennifer Lewis, Office of the President at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. I would sincerely like the opportunity to review your account and address your concerns. Please contact me at your earliest convenience at jennifer.lewis@startexpower.com or 713-292-2551. I look forward to assisting you.
— Constellation on May 31st, 2012
Recent 1 Star Reviews
You are a digrace
This company has no compassion and are quick to collect but not to reconnect your service they claim it will take 5-7 business days for your payment to be posted on your account meanwhile your shit out of luck with no electricity and all they have to say is im sorry well ill be reporting this company to better business bureau I paid 987.00 dollars today and didn't get my service back shame on them
Run fast and far first bill good than jacked up
I signed on with this company saying they were the best rate in my area at the time what a crock my first bill was decent only $99 then it jumped to $170 then 249 then 327 saying I was using 1492 KW in 1900 KW I finally paid the cancellation fee and switch companies amazingly the highest my bill has been in the last 2 months is $143 I haven't used more than $1,073 KW and I'm doing nothing different this company is a rip off their surcharges at another $90 on to your bill regardless of what they say run as far as you can when I tried to call customer service they tried to tell me everybody was that way so not true I am now with pulse power and can't be happier I waste it 5 months praying too much for energy with this company and then a cancellation fee that I should not have been charged being is there so corrupt
This light company is extremely to high
I'VE experience two bills that is way to high. i don't run anything in my apartment. I manage my bills and i do not run central air\heat to prevent a high bill. i use a lil electric heater in my room and sometime ceiling fan when i get hot but it shouldn't have ran my bill up to be extremely this high. at my other apartment my bill stayed under $100 because i manage it. my last month bill was also high $169 ,and they told me because i didn't use 1000kw which i sign up for so they charged me 27 per kw instead which is not my contract or what i signed up for.my feb./march bill just came out and its $236. i will recommend no one to this light company ITS A RIP OFF.
Thieves
I had never heard of them, but they tried to debit my card for over 700 dollars. Luckily my balance was only 4 dollars. This company or who-ever it is can go to hell where all thieves will end up.
The worst provider in texas
They would rather disconnect your service than work with you for payment. I literally have never had anyone simply say, we cant help you. I have had some stinky providers & Constellation is at the top of the list.
High Delivery Fee
I used to use Reliant and Gexa Energy. They all have higher price than Constellation. But when the bills come to us, Constellation always have way higher bills(1/3 more). Average cost was $300 by Constellation. But for Reliant it was 100+ And Gexa was 200. It is sad that those companies sent out representative but their fees are never as advertised.
Constellation is not a reliable company
I have had a very bad experience with Constellation Electric company. This company has all incompetent professionals who do not know how to deal with customers. I was fighting for over 3 months for my bills and they could not give me a valid reason why. I have a Solar panel and I mentioned that to their consultant beginning of the contract. After 4 months later I found out that they do not even support solar. I ended up paying my all hiked-up bills. Their customer service never calls me back. Even though they have everything recorded in the system but they have no respect for their customers to at least return their calls in a timely manner.
Worst Company I've ever encountered
Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY
They kept my money for over 60 days
I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.
This company is
Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people.
They suck
They lied about cost, was on hold for two hours on two phones and they never answered. Took two days to cancel the order and a week later had to wait 3 hours for them to talk to me. They promised to send email confirmation of order cancelation and never did. All marketing and ads, no customer service. Stay away!
Beware this company sells customers to other providers
I was fine with Constellation until the day I received an email stating my service had been sold to a provider that, when I looked them up, had horrible customer ratings. I paid all my bills BEFORE they were due, never bothered them for anything and yet one day I was dumped, period, end of story. As of such and such a day, my service would be provided with another company. I called them up. I had most of a year left on my contract and said I'd rather cancel and pick another company I wanted. Nope, can't do that - we have your contract and we can assign it to another company and there is nothing you can do about it. DO NOT USE THIS COMPANY!!! Not unless you want to find yourself with another company that has a D rating with the BBB without recourse.
Beware (DO NOT SIGN UP WITH CONSTELLATION)
Don't get me wrong, they were great for a few years but their latest antics put me over the edge. They doubled my KWH rate which drove my bill up over $1000 per month. When calling them, I sat on hold for an hour and a half only to have them pick up, not say a word and hang up. I am beyond livid. This is a horrible way to do business. I am changing providers as quick as I can.
Horrible Company! Refuses to allow you to track usage in real time.
Does not allow you to track you usage. You will get an energy bill every month that shows twice what you actually used. They claim to use Smart Meter Texas and all you have to do is make an account and you can track you usage. Unfortunately, Smart Meter Texas will not accept Constellation's PUCT Certificate number, the ESIID, or any one of the twelve different company names they use for the same address in Houston. I am happy to report this deplorable company to ERCOT.
The Worst Energy Company In The World
This company called constellation would disconnect your power just to charge to several late fees. It takes 24 hr or longer for someone to get back to you.
They Failed to Provide Service
I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.
The price, if they actually provided service, was decent.
Website does not display what mail offer displays
Have tried to contact rep to renew with no response. should be able to do this online but website does not display what mail offer displays
Bait and switch or outright lye when you call, by far the worst CS ever
Find another company. I can not record this enough.
Lets start at the plan. I called them to confirm and asked questions, I was told they charge buy the KWH, whatever I use, I get charged for, they confirmed the rate, so signed up as my previous contract was ending and they offered nothing at market rates. Set up to start, on the last day of my previous plan and the day my meter sends in its readings.
First bill come n a few days later for 150 bucks. I call them, they try to tell me my plan has a min charge of 159, Nope, then that I am prepaying for future usage, nope, so after 4 people finally get someone with average intelligence who can see it is wrong at my bill is correct.
After he first full month I get another bill. Again, charging incorrectly, charging me for almost twice my usage. Again I call, again chuck and jive. After multiple people finally get Simeon who can see something is off, but can not fix it. Get another and he stats telling me I clearly am stupid and can not understand math (side not, I hold a BS in mathameyics and a BS and MS in engineering, AND a MBA in finance, so clearly I have an ok understanding of math. After I get a claimed supervisor I get it partly corrected, atleast it is within 20 bucks of what it should be, bit I am done, 50 bucks to cxl worth every penny.
It 8 days into my moth and I start with another company. I get a bill for 748.24 cents. For 8 days and a 50 dollar fee.
Again, speak to several people, finally get s energy who comes up with 128 bucks, more than my average monthly bill the last 2 years.
I ask of an accounting, and a corrected bill.
I never got it, called again.
Now. Get a late notice. Call again, they refuse to send an invoice or tell me where they get the Balance due.
Still waiting.
Got another letter, but still no accounting. I pod it just t be done with this.
I highly recommend you find another company.
The worse liar
Is the worse expensive company with bunch of liars saying that will not going to have center point charger and we end up paying 500 dollars with center point we try to talk to them they know we are right but make everything worse very bad customer service
Beware
I have been trying to cancel service since July 26. I set up a move out they shut off early. Got it back on now refuse to turn off. They are rude. I get the run around and broken promises. The minute I mention puc they hang up and say they will leave it on. They have refused to disconnect and I do not live there. Now I switched my new hone and ready to fight paying that bill for old address or the eft fee.
Lack if transparency
Called July 19 about 3PM with the intention of leaving GEXA. Plans and most reviews were pretty good. I asked the agent three very simple questions. Took 20 minutes to extract those answers. The questions were these. What is the price per kwh at 1000, 2000, and 3000. Was told the numbers would vary from the quoted rates. So I asked the questions another way. What is the highest kwh rate I would pay between 1000 and 2000, 2000 and 3000, and 3000 and 4000? Finally got answers after just flat insisting on them. Final question was: Will you send me those quotes in writing. Agent stated they would only send the 1000 kwh quote. Spoke to supervisor Daniel Garza. Again, went around the world to finally get the quotes I needed. However, would not agree to put the maximum kwh price in writing. Really disappointed in the lack of transparency on these calls. Would have signed up in 10 minutes if getting answers were not the equivalent of pulling a wisdom tooth whose roots were wrapped around the jawbone. What a shame. Was prepared to become a Constellation customer. Guess I should have tempered my expectations before I called. Really sad.
Horrible Customer Service
Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power.
Long time customer
Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady.
Rate abruptly doubled without notice.
Very dissatisfied with constellation. Planning to switch to another provider
Horrible
Got a really high 1st bill for 21 days service not even used ac or heat
Liars
I was not happy with my electric company, because my bills were running around $300+ a month. I spent $4,000 getting my A/C unit updated, which was supposed to save me on my electric bill. A salesman came to the door pushing Constellation and showed me numbers that guaranteed that they could cut my bill by at least $100/month. It was mumbo jumbo about how they figured the bill differently in the way that Texas New Mexico Power got its cut. I thought I would give them a try. Worst decision I ever made. The first bill was cheaper than my old plan. After that, it went up and up. My bill now for JANUARY is $387. That is the highest bill ever for my one-story, 3 bedroom house. I was going to cancel, and they informed me I had a 2-year contract. That's not correct, as I would never sign up for that long with a company I am trying out. Somehow, they slipped that in without my permission. What a rip-off. I will never use this company again. Don't believe whatever they tell you.
2 hours per month to pay bill
Every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG
Constellation energy bad to deal with
Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!!
Avoid
They have terrible customer service.
They did not stop my previous provider although they said they would
Impossible to get through to them, by phone or chat
Will not follow through on transferring service
Sold the business and they have dropped transferring the service to the new owner for a month with multiple contacts from each party
Con artists
I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider.
Fraudulent Charges, Scam-like Business
Constellation is the WORST electricity provider!I was a loyal customer of theirs for eleven (11) years!When I transferred their service from one address to another, they locked me out of my existing account, making it impossible for me to pay any bills from my old address.They charged me my ENTIRE electricity bill for four days of service (the overlap period between addresses). Now they have a Collections Agency bugging me to pay their FRAUDULENT charges. And folks like you and I are powerless to stop these greedy corporations from acting like highway bandits!They have apparently sold the debt (for pennies on the dollar I'm sure) to the notorious collection agency, McCarthy Burgess & Wolff.These folks are beyond unscrupulous and the fact that Constellation does business with them tells me all I need to know about them.
Hidden charges
They never disclosed the $40 a month that they add to the bill to pay for the meter surcharge they pay CenterPoint.
Constellation Terrible
This company sent me to collections for a last billing when they never ever sent me an actual bill. I paid it to get rid of them but they had no bill to provide me and last time I was able to look at my account I showed a zero balance. I pay my bills. They sent nothing by mail until almost a year later to tell me I was in collections! No calls... no last bill... no access to my on line account. Won't spend a penny with this company again. Crap way to treat a customer who paid on time and was a good customer for years. I am happy to pay my depts, but my account said zero balance on line last time I had access to it, no paper bill received either. Do better before you send people to collections.
Terrible!
On hold 30 minutes two times and now Im the 3rd hold trying to cancel-inefficient and nobody can actually handle the request
No good (-B) Contallation energy read before u sign
There plans are weak that proves how new this co. Is
2nd i signed 6 months i never received what rate they promised
There customer service are pure teenagers that they dont know why there working there and they just tell u ya ya to any question u ask to get contract rolling to close page
This is how constallation energy is
No service response
Did not get service due to no response and non working number. CS.
Don't know yet
Just started with constellation for about 1 month. I have no comments at this time because too many companies do this and then you find out after the fact down the road what the situation really is, so I'll make no real comments for about 6 months as I'll compare my monthly bills with last year. I will say I like the fact that they send a weekly summary.
Constellation Energy 12 months plan 6.8 cent per kw
I have to pay at 11 to 16 cent per kw when the usage less 1,000 kws even 20 kws away. I will find another company when the old contract is over.
Extremely baaaad experience
The rate wasn't what it should be.Once they get you in the rate will increase after tf he first month. Oncor fees ?
All Reviews By Date
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
You are a digrace
This company has no compassion and are quick to collect but not to reconnect your service they claim it will take 5-7 business days for your payment to be posted on your account meanwhile your shit out of luck with no electricity and all they have to say is im sorry well ill be reporting this company to better business bureau I paid 987.00 dollars today and didn't get my service back shame on them
Run fast and far first bill good than jacked up
I signed on with this company saying they were the best rate in my area at the time what a crock my first bill was decent only $99 then it jumped to $170 then 249 then 327 saying I was using 1492 KW in 1900 KW I finally paid the cancellation fee and switch companies amazingly the highest my bill has been in the last 2 months is $143 I haven't used more than $1,073 KW and I'm doing nothing different this company is a rip off their surcharges at another $90 on to your bill regardless of what they say run as far as you can when I tried to call customer service they tried to tell me everybody was that way so not true I am now with pulse power and can't be happier I waste it 5 months praying too much for energy with this company and then a cancellation fee that I should not have been charged being is there so corrupt
This light company is extremely to high
I'VE experience two bills that is way to high. i don't run anything in my apartment. I manage my bills and i do not run central air\heat to prevent a high bill. i use a lil electric heater in my room and sometime ceiling fan when i get hot but it shouldn't have ran my bill up to be extremely this high. at my other apartment my bill stayed under $100 because i manage it. my last month bill was also high $169 ,and they told me because i didn't use 1000kw which i sign up for so they charged me 27 per kw instead which is not my contract or what i signed up for.my feb./march bill just came out and its $236. i will recommend no one to this light company ITS A RIP OFF.
Thieves
I had never heard of them, but they tried to debit my card for over 700 dollars. Luckily my balance was only 4 dollars. This company or who-ever it is can go to hell where all thieves will end up.
The worst provider in texas
They would rather disconnect your service than work with you for payment. I literally have never had anyone simply say, we cant help you. I have had some stinky providers & Constellation is at the top of the list.
High Delivery Fee
I used to use Reliant and Gexa Energy. They all have higher price than Constellation. But when the bills come to us, Constellation always have way higher bills(1/3 more). Average cost was $300 by Constellation. But for Reliant it was 100+ And Gexa was 200. It is sad that those companies sent out representative but their fees are never as advertised.
Constellation is not a reliable company
I have had a very bad experience with Constellation Electric company. This company has all incompetent professionals who do not know how to deal with customers. I was fighting for over 3 months for my bills and they could not give me a valid reason why. I have a Solar panel and I mentioned that to their consultant beginning of the contract. After 4 months later I found out that they do not even support solar. I ended up paying my all hiked-up bills. Their customer service never calls me back. Even though they have everything recorded in the system but they have no respect for their customers to at least return their calls in a timely manner.
Worst Company I've ever encountered
Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY
They kept my money for over 60 days
I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.
This company is
Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people.
Hate Constellation Energy
Was not given all the facts about my rate . So many pissed off customers that you can NEVER get anyone to answer in customer service. The only way to talk to anyone is to talk to sales . Go figure.
They suck
They lied about cost, was on hold for two hours on two phones and they never answered. Took two days to cancel the order and a week later had to wait 3 hours for them to talk to me. They promised to send email confirmation of order cancelation and never did. All marketing and ads, no customer service. Stay away!
Beware this company sells customers to other providers
I was fine with Constellation until the day I received an email stating my service had been sold to a provider that, when I looked them up, had horrible customer ratings. I paid all my bills BEFORE they were due, never bothered them for anything and yet one day I was dumped, period, end of story. As of such and such a day, my service would be provided with another company. I called them up. I had most of a year left on my contract and said I'd rather cancel and pick another company I wanted. Nope, can't do that - we have your contract and we can assign it to another company and there is nothing you can do about it. DO NOT USE THIS COMPANY!!! Not unless you want to find yourself with another company that has a D rating with the BBB without recourse.
Beware (DO NOT SIGN UP WITH CONSTELLATION)
Don't get me wrong, they were great for a few years but their latest antics put me over the edge. They doubled my KWH rate which drove my bill up over $1000 per month. When calling them, I sat on hold for an hour and a half only to have them pick up, not say a word and hang up. I am beyond livid. This is a horrible way to do business. I am changing providers as quick as I can.
Worst Customer Service Rep
I was moved to Constellation Energy some years ago, I initially signed up with NewTex Power and I guess Constellation bought them out. I have always been happy with this provider, even as a month-to-month customer, and even when we had the winter freeze here in Texas earlier this year. I was on a contract when I initially signed up, but once my contract ended I went month-to-month. For YEARS I have had no problems. The last 2 months I received a bill for over $600 and this month almost $800!! I called 2 days ago to get a fixed rate and the system was down. The agent and I discussed the rates and plans and I was ready to make it happen, BUT Constellation's service was down, so the agent said he would call back, he also gave me his info & ext. to call back if I didn't hear from him. Today I made the call again, but got Luis...he told me the previous rep was busy but he could help me. By the end of the conversation, he was literally mocking me, not letting me get a word in, and talking to me like I was a child. I asked to speak to the rep I was originally working with and he told me he would pass the word along, only before letting me know "he's going to tell you the same thing I just did, and that's why you should accept what is given to you at the moment it is offered!" and hung up on me! After 14 years of being with this energy company, it took one unprofessional act for me to walk away. It is not even worth my time to try to call and speak to someone else. I just changed energy companies. As an Army Veteran who has heard, put up with, and been through A LOT, I can honestly say Luis is the worst customer service rep I've ever spoke to in my life. Sadly, because of this instance I will never go back to Constellation.
Unable to reach a Customer Service Rep for Days & Many wasted Hours!!
How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake!
Horrible Company! Refuses to allow you to track usage in real time.
Does not allow you to track you usage. You will get an energy bill every month that shows twice what you actually used. They claim to use Smart Meter Texas and all you have to do is make an account and you can track you usage. Unfortunately, Smart Meter Texas will not accept Constellation's PUCT Certificate number, the ESIID, or any one of the twelve different company names they use for the same address in Houston. I am happy to report this deplorable company to ERCOT.
Disconnected my service without notice
Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.
I was misled
I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie
Damm Shocked
I been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees.
The Worst Energy Company In The World
This company called constellation would disconnect your power just to charge to several late fees. It takes 24 hr or longer for someone to get back to you.
They Failed to Provide Service
I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.
The price, if they actually provided service, was decent.
Website does not display what mail offer displays
Have tried to contact rep to renew with no response. should be able to do this online but website does not display what mail offer displays
Bait and switch or outright lye when you call, by far the worst CS ever
Find another company. I can not record this enough.
Lets start at the plan. I called them to confirm and asked questions, I was told they charge buy the KWH, whatever I use, I get charged for, they confirmed the rate, so signed up as my previous contract was ending and they offered nothing at market rates. Set up to start, on the last day of my previous plan and the day my meter sends in its readings.
First bill come n a few days later for 150 bucks. I call them, they try to tell me my plan has a min charge of 159, Nope, then that I am prepaying for future usage, nope, so after 4 people finally get someone with average intelligence who can see it is wrong at my bill is correct.
After he first full month I get another bill. Again, charging incorrectly, charging me for almost twice my usage. Again I call, again chuck and jive. After multiple people finally get Simeon who can see something is off, but can not fix it. Get another and he stats telling me I clearly am stupid and can not understand math (side not, I hold a BS in mathameyics and a BS and MS in engineering, AND a MBA in finance, so clearly I have an ok understanding of math. After I get a claimed supervisor I get it partly corrected, atleast it is within 20 bucks of what it should be, bit I am done, 50 bucks to cxl worth every penny.
It 8 days into my moth and I start with another company. I get a bill for 748.24 cents. For 8 days and a 50 dollar fee.
Again, speak to several people, finally get s energy who comes up with 128 bucks, more than my average monthly bill the last 2 years.
I ask of an accounting, and a corrected bill.
I never got it, called again.
Now. Get a late notice. Call again, they refuse to send an invoice or tell me where they get the Balance due.
Still waiting.
Got another letter, but still no accounting. I pod it just t be done with this.
I highly recommend you find another company.
The worse liar
Is the worse expensive company with bunch of liars saying that will not going to have center point charger and we end up paying 500 dollars with center point we try to talk to them they know we are right but make everything worse very bad customer service
Misleading Customer Service Agent
Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew.
Beware
I have been trying to cancel service since July 26. I set up a move out they shut off early. Got it back on now refuse to turn off. They are rude. I get the run around and broken promises. The minute I mention puc they hang up and say they will leave it on. They have refused to disconnect and I do not live there. Now I switched my new hone and ready to fight paying that bill for old address or the eft fee.
Great Experience
Easy to sign up all aspects of service originally promised have been met so far, making for a great experience.
Lack if transparency
Called July 19 about 3PM with the intention of leaving GEXA. Plans and most reviews were pretty good. I asked the agent three very simple questions. Took 20 minutes to extract those answers. The questions were these. What is the price per kwh at 1000, 2000, and 3000. Was told the numbers would vary from the quoted rates. So I asked the questions another way. What is the highest kwh rate I would pay between 1000 and 2000, 2000 and 3000, and 3000 and 4000? Finally got answers after just flat insisting on them. Final question was: Will you send me those quotes in writing. Agent stated they would only send the 1000 kwh quote. Spoke to supervisor Daniel Garza. Again, went around the world to finally get the quotes I needed. However, would not agree to put the maximum kwh price in writing. Really disappointed in the lack of transparency on these calls. Would have signed up in 10 minutes if getting answers were not the equivalent of pulling a wisdom tooth whose roots were wrapped around the jawbone. What a shame. Was prepared to become a Constellation customer. Guess I should have tempered my expectations before I called. Really sad.
Went back to them
Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back
Horrible Customer Service
Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power.
Owner
This company cares about there customers and works with us threw our hard times
Owner
This company cares about there customers and works with us threw our hard times
Corinth Homeowner
Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.
Long time customer
Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady.
Pretty Happy
Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update.
Very Reasonable
The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.
Review
Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED
Rate abruptly doubled without notice.
Very dissatisfied with constellation. Planning to switch to another provider
Horrible
Got a really high 1st bill for 21 days service not even used ac or heat
Liars
I was not happy with my electric company, because my bills were running around $300+ a month. I spent $4,000 getting my A/C unit updated, which was supposed to save me on my electric bill. A salesman came to the door pushing Constellation and showed me numbers that guaranteed that they could cut my bill by at least $100/month. It was mumbo jumbo about how they figured the bill differently in the way that Texas New Mexico Power got its cut. I thought I would give them a try. Worst decision I ever made. The first bill was cheaper than my old plan. After that, it went up and up. My bill now for JANUARY is $387. That is the highest bill ever for my one-story, 3 bedroom house. I was going to cancel, and they informed me I had a 2-year contract. That's not correct, as I would never sign up for that long with a company I am trying out. Somehow, they slipped that in without my permission. What a rip-off. I will never use this company again. Don't believe whatever they tell you.
New to Constellation and very Happy
I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.
2 hours per month to pay bill
Every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG
Read the EFL fine print
Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.
Very pleased
I have tried several energy providers over the past few years and Constellation is by far the best!
Constellation
Awesome experience & very easy to enroll and a lots of option to save.
Constellation was a suburb electric provider change.
Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing.
Wow real jerks
We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone.
New electrical Source
I thought I was getting a little bit rate than the results
Constellation energy bad to deal with
Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!!
Our experience with Constellation
Emailed weekly updates on usage. Posting payments quickly after receiving them. Good rates. Courteous Customer Care.
Decent company\Ok prices
Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.
What can I say they bill me monthly for electricity
I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.
HAPPY CONSTELLATION REVIEW
I have enjoyed being with Constellation since I moved back to Houston. Never in my lifetime have I ever had such a lower priced Electric bill since living in Houston. AT one time HL& P-"RELIANT was the monopoly here in Houston. They charged more for my utility bill in my small apt as opposed to my larger home IN NW. I am so glad RELIANT energy now has other competitors.
Avoid
They have terrible customer service.
They did not stop my previous provider although they said they would
Impossible to get through to them, by phone or chat
Electricity
I have been pleased with the telling me how much electricity I am using and my bill
Expensive
Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.
Will not follow through on transferring service
Sold the business and they have dropped transferring the service to the new owner for a month with multiple contacts from each party
Electric is ridiculously high!! As soon as we can switch we will be shopping for a cheaper services
Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.
Was suckered into a 3 year contract
I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.
Con artists
I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider.
Fraudulent Charges, Scam-like Business
Constellation is the WORST electricity provider!I was a loyal customer of theirs for eleven (11) years!When I transferred their service from one address to another, they locked me out of my existing account, making it impossible for me to pay any bills from my old address.They charged me my ENTIRE electricity bill for four days of service (the overlap period between addresses). Now they have a Collections Agency bugging me to pay their FRAUDULENT charges. And folks like you and I are powerless to stop these greedy corporations from acting like highway bandits!They have apparently sold the debt (for pennies on the dollar I'm sure) to the notorious collection agency, McCarthy Burgess & Wolff.These folks are beyond unscrupulous and the fact that Constellation does business with them tells me all I need to know about them.
Electricity
I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes.
Nightmare
I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.
Hidden charges
They never disclosed the $40 a month that they add to the bill to pay for the meter surcharge they pay CenterPoint.
Constellation Terrible
This company sent me to collections for a last billing when they never ever sent me an actual bill. I paid it to get rid of them but they had no bill to provide me and last time I was able to look at my account I showed a zero balance. I pay my bills. They sent nothing by mail until almost a year later to tell me I was in collections! No calls... no last bill... no access to my on line account. Won't spend a penny with this company again. Crap way to treat a customer who paid on time and was a good customer for years. I am happy to pay my depts, but my account said zero balance on line last time I had access to it, no paper bill received either. Do better before you send people to collections.
1 Year With Constellation
Really surprised with rates. Happy, and have already referred several people to Constellation.
Good so far
My second bill is coming up soon. Im eager to see the price because of the heat weve had.
Slow customer service response
They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected
Operates poorly
I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.
Owner
Good price and service, hope to continue offer with low price then I will continue to stay on
Excellent rate but why only 9 months?
Fast service and easy to work with.
Overall experience with the provider
Billing is very high during summer time
Very Easy to work With
My experience with Constellation has been great. One short call and everything was setup. The CSR did not make me do anything online. She just did it all for me over the phone and service was installed and has been great this past year.
Pretty good
Aside from electronic reminders of Bill due date, I am very happy with service.
Average
Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay.
Good ride for 10 months
Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check
Review
There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.
Fair KWH Increase
After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.
Efficient energy
Seamless transfer, much cheaper rate, offering auto draft feature, weekly usage report, bill estimate, energy saving tips.
I am sticking with Constellation
I switched to Constellation one year ago. I have nothing but rave reviews for them. My bills are the lowest they have ever been in 18 years. I am sticking with Constellation.
Best rates
I love Constellation. I had only been a Reliant customer. No more! My monthly charges are less than half of what I was paying. Will renew with Constellation and never go back.
Great Company! Great Service!
One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.
Good company
So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019
Constellation Review
Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.
Terrible!
On hold 30 minutes two times and now Im the 3rd hold trying to cancel-inefficient and nobody can actually handle the request
The best!
Ive never paid lower on my electricity bill than I do now!! My order went very smoothly as well. Customer for life!!!
HAPPY
ALL IS GOOD.
LOVE THE WEEKLY UPDATE ON ELECTRICITY USAGE.
Constellation Energy
I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.
Easy
Constellation has been great, I get reminders about my bill and the customer service is great and quick and easy to pay online.
Good quality
I really like this company. Never had a bill over $200 and run my A/C on 68 all the time.
Comfort Electricity
Jumping on with Constellation was a breeze. No hassel at all. Low electric billing and live the weekly updates via email.
No good (-B) Contallation energy read before u sign
There plans are weak that proves how new this co. Is
2nd i signed 6 months i never received what rate they promised
There customer service are pure teenagers that they dont know why there working there and they just tell u ya ya to any question u ask to get contract rolling to close page
This is how constallation energy is
Not happy with last bill
I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere.
Constellation is great!
Great service and monthly feedback! Really like the data they show each week/month regarding usage.
Happy customer hate the rate change
I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.
Good until renew
Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.
Home
I receive a weekly usage report and monthly bill by email. I am satisfied with service and rate.
No service response
Did not get service due to no response and non working number. CS.
Vast options to choose from
I really liked my experience on choosing the provider and the customer service provided by Constellation.
Constellation???
Prices not bad. CS was horrible
Good company
Good price, easy to make payments, good experience!
Electricity through Constellation
I received electricity usage report in a weekly bases to control my bill and everything arranged and available on-line, so I hadn't have a chance to call customer service. I would say i am satisfied, although i haven't received bonus like i got from the previous company.
Constellation
I have been very pleased with Constellation. The price has been good and it was exactly as I thought it was when I decided to go with them.
Constellation Review
Costellation exceeded my expectations. They advise me of my weekly usage, their pricing was the best value in the market I could find, service has been exceptional. No negative surprises, some positive surprises.
Great Energy Company
Helped me get the best rate possible.
Satisfied
Was cheapest service I had in the past years...did not have any problems.
Don't know yet
Just started with constellation for about 1 month. I have no comments at this time because too many companies do this and then you find out after the fact down the road what the situation really is, so I'll make no real comments for about 6 months as I'll compare my monthly bills with last year. I will say I like the fact that they send a weekly summary.
Excellent service and prices!
I am always skeptical of new power companies but gave them a shot because of their competitive prices. I'm glad that I did because they've provided exceptional service and I've saved a ton of money with them!
Simplified with no hidden costs
Constellation is simplified with no hidden costs. Well explained options with graphical illustrations. Above all they are not like other providers who only think of themselves and not the customer. They put the customer's interests first,
A good plan for Lake Worth residents!
Good Price! Good Service, wish to be continued 1 more year with a current promotion ( $15 credit for up to 1999kw and $35 over )
Constellation Energy 12 months plan 6.8 cent per kw
I have to pay at 11 to 16 cent per kw when the usage less 1,000 kws even 20 kws away. I will find another company when the old contract is over.
On-line payment failed
Could not get the on-line pay system to work, even after several tries.
Great Company!
I've had Constellation for one year now, I'm very happy with there services and prices. I will definitely renew with Constellation again.
Excellent performance from Constellation
Our experience with Constellation providing our electric service for the last 11 months has been excellent. Their rates were very competitive and there have been no issues. They provide a weekly update of our usage.
Constellation Energy
Billing is easy to read and understand, when it came time to renew I called and the customer service line was answered quickly, they spent time answering all of my questions to help me decide on the best plan for my needs. Pricing seems comparable to my last electric company before they were bought by Direct Energy who I do not recommend.
Great Power Company
Weekly emails on kw usage. Great customer service
Extremely baaaad experience
The rate wasn't what it should be.Once they get you in the rate will increase after tf he first month. Oncor fees ?
Go Constellation!
In my opinion they are the best carrier for electricity. Great rates, never had any issues. I would highly recommend them.
Predictable Electricity Rates
Constellation has been predictable and reliable, and their electricity rates are reasonable, as well.
Constellation keeps the lights on
Great company no issue
Great service and charges
New to area and was confused about all the different companies available. Constellation had the cheapest rate and the bill is really affordable.
Rip off.
They do not tell you that cycle can be of 27 to 35 days. So, you always pay full bill as they read meter before cycle ends and so you will never get discount which they claim when you sign up.
Easy to sign up
Of all the utilities I had to sign up for, the experience through the TexasElectrictyRatings.com for Constellation Energy was the easiest! And everything since that sign up went as smoothly as it could have. There was no delay in getting power, no hassle in setting up the account, and Constellation has been everything they promised to be. The weekly updates for how my usage is occurring during the month is a great reminder and the pricing has been exactly what was promised.
First Single Apartment
Simple, easy, informative company for a provider. This was my first time not using a traditional company.
Great Rates,,
Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!!
SUMMARY
GREAT RATES AND EVEN GREATER CUSTOMER SERVICE
Great rates
Loved the ease of finding competitive rates. Customer service reps were very friendly.
Best Ever !!!
Its been a long time coming with electricity plans and out rages prices Constellation is the best over all in every way they let you know your usage weekly there rates are unbelievable just an outstanding company Finally a good and honest company ....Thank you so so much
Cancelation
I had cancel my order, but never got done, before you connected my electricity
Easy change
It was very easy to switch electricity companies.
Cheap and easy electricity
It was easy and a lot cheaper than TXU they charge a arm and leg man their expensive. This company is way cheaper and reliable
Started out on the wrong foot
My first bill was for 4 days and $95 where $89 was for penalties for not using a certain amount of electricity. Why bill me for 4 days? They did refund me the $89 but it took 2 billing periods. Seems like they like to make "errors" and see if you catch them.
Finally Fair Rates!
I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!Thanks!
Happy with Constellation so far
Left champion after 3 years when my contract expired and they jumped my price from about 7 or 8 kwh to 15 and my bill went up $200 for that month. They would not adjust at all so I dropped them. Constellation took over in November and the weather cooled off but the bill has sure gone down.
New Customer
I had been with my company for over 15 years and when I got a bill for over 450.00 and they would not do anything to help, I started shopping. I have had 2 bills so far and the pricing has been amazing. So yes so far I am very happy and will recommend this company to everyone who asks.
Awesome company
Great so far only been with them one month.
"Authorized Representative" Option
I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable
Lost Payment/Horrible Experience
My mother paid her bill electronically through her bank's bill pay. Constellation lost the payment. She sent them a computer printout. They said it had to come from the bank, not a computer printout. She went to the bank, they gave her proof and we sent this in. She received an email stating that this was not acceptable. She is elderly, disabled and caring for a dying spouse. They have put her through hell because they screwed up. It's not her job to continue to help them find something she has proven twice she paid. She's never paid a bill late in her life. Customer services just keeps apologizing, meanwhile a 78 year old lady is in tears over this and it's still not resolved.
My experience
Straight forward. I already had another account with them so I knew what I was getting.
So far, so good
So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing
Worst Service ever Constellation Energy
They told me to cancel plan with Reliant energy so that they can provide me with better plan. On the evening they promised to start service, they say that there has been a problem. These guys dont even bother to send an email or call me directly to inform me about the problem. Worst service and I feel cheated in terms of trusting constellation energy.
Constellation lied and scammed
I am very dissatisfied with my Constellation experience. Constellation switched my energy provider without my consent or prior knowledge after I filled out some paperwork that one of your representatives told me would just send a price quote to me. I am very involved in tracking my bills, budgeting, emails, etc., and so I caught it quickly. But the idea that this may be happening to other people who arent as focused on keeping track of these things is deplorable. I appreciate that the switching back process was simple, but I was astonished at how regular my situation seemed to those I contacted. No one I spoke to seemed to think that this was a big issue like I did. Will not be recommending Constellation to anyone.
Never Heard From Them
I was trying to sign up. I never heard from them.
Good service, good prices
Was easy to sign up for, easy to go paperless and to set up autopayment, good prices
Best provider out there!
Seamless and reasonable rates plus auto pay, really enjoying Constellation!
Different
I thought this was going to different from the other providers but it seems to be the same in way of service and pricing.
Doesn't seem to matter what rate I choose, it all seems to cost the same amount.
There's not enough alerts to keep me inform on how much electricity I am consuming.
So I have to trust that they are charging me accordingly...
Owner
Poor customer service. Billing was even worse
Huge Savings!
Easy transition from previous Energy carrier. No hassle! Was a HUGE savings on my electric bill! So far no problems.
Terrible customer service
I signed up on a late afternoon and cancelled early the next morning, I was told it was cancelled. Two weeks later I got a final bill from my current company, it was a nightmare trying to get someone to cancel Constellation, everyone said they did it but it never got done, im still waiting on a call back and I'm having to pay my current supplier termination fee. Fixed income does not go a long way, they take advantage of senior citizens, I was dumb to believe I could save money with Constellation. If it seems too good to be true, it is.
Save money with Constellation.
Have had them for a couple months. So far so good. My electric bill went down considerably.
Not a Happy customer
We used Constellation for our last choice of electric providers and decided to renew for THREE years unfortunately this year. The price increase has been alarming and reaching customer service has been a time consuming nightmare. You CAN NOT reach CHAT on their website and must WAIT to speak with a rep. So far I've held for 16 minutes hearing what Constellation uses to SELL it's services. However fulfilling those services are quite questionable. We would like a A/C service call right now - it's included the high cost of their service - but it would appear scheduling that "benefit" is not easy. I'm hearing due to the HIGH VOLUME of calls blah, blah. I have tried to go online as suggested - but all you can do there is update your account and RENEW...NOT a happy customer.........it's now been 29 minutes and the loop goes on and on. OH, got a rep. guess what??? To get A/C service you must call their HOME CARE number - NO WHERE IS THIS LISTED on the website or on monthly invoice. So now I am in que AGAIN!
Awful Company
None of my experiences in any of the "areas" has been satisfactory. I am a senior citizen, and they are ripping me off. I would love to be able to get out of my con-tract; unfortunately, I have nine months to go! Prices are very misleading.. highest electricity bill I have ever had this month!
Not easy to work with Constellation
I was very disappointed by the customer service I received from Constellation Energy. Twenty-five minutes of waiting on hold only to speak with a representative who transfers to another person, another long and on and on it goes until they disconnected me. Three times this happened. Two hours wasted, so I emailed and no response for a week. Out-sourced help desk. Not worth their poor quality lack of service!
I signed up with Constellation 1 year ago this week, and it was a bumpy ride
I usually dont leave 1 star reviews, but here is my experience. Here is the bad parts you will experience. 1 If you have a tiered plan or a credit based on usage plan... then know that you will get useless feedback... I started receiving usage emails in January after 3 months of being on a plan where I need to monitor my usage or else I get charged a higher rate. Then the emails of my usage make absolutely no sense. I received a usage summary on August 28th for my usage between July 29th and August 24th and that I had 110 kWh left before I go up a tier, and only 3 days left on the billing period... Sounds like a good email to send on the 24th instead of the 29th when the billing period is already OVER.
They have 0 useful online tools to track usage.
Now on to how my business started with Constellation. I didn't receive a bill for the first month and a couple of weeks so I checked the website and called in. Another few weeks go by and still no bill. Tell them that I don't need them to stack up a bunch of my bills to dump months of energy charges on me all at once and that they were aware of their mistake. I was assured I wouldn't get back billed. This goes on for 3 full months and what do you know they start firing out the bills in December to get their money. I have 3 bills between December 20th and January 30th, but true to their word they didn't bill me for the first month (as they didn't have any meter reading on me and legally couldn't I guess)... If I hadn't of called they would have likely still not billed me to this day. That doesn't even go into the hour I had to call support because their website refused to accept my credit card info that I had to call in to give them over the phone
Completely disorganized company, the website is utterly useless, The energy tracking information for tiered plan and bill credit users is so incompetent it feels like a borderline scam that is defective by design. Then they want to push a 10 cent per kWh plan on me because it has something to do with repairing AC units if they break down.
Constellation Rocks!
Constellation has saved us quite a bit if money! So far, so good!
I wish I would have switched sooner!
My electricity bill is easily half of what it was before. I did everything for the switch online and it was fast, easy and seamless. When the day came and the switch of providers happened, there was no lag and I didn't even have to reset my digital clocks! I just wish I would have done this sooner.
Choosing Constellation was the worst decision ever
I decided to go with Constellation as I needed electricity set up as soon as possible and they were the only company with the soonest availability ( I should have taken this as a sign) I have had them for about 8 months now and cannot wait until my contract is up. I live in a small two bedroom apartment where I am gone most of the time, do not leave lights on and rarely toggle my auto thermostat from anything below or above 73-75 degrees. My bill had been 95 dollars every single month and it makes absolutely no sense. Ive called to ask and have only been able to speak to reps who never seem to understand and just transfer me to their automated system or constantly ask for my card numbers before they can assist me. Ive lived in larger places and have never had a bill this high. I just find this company to be a rip off and recommend doing more search before choosing them.
Save money
I am saving so much money. I didnt realize that switching carriers would be so easy and cost efficient.
Good value
Easy to sign up. Only issue is they send paper bills even after i signed up for e bills. Pricing is very good. Send weekly snapshots of your usage and estimated bill..
VERY SATISFIED
WOULD RECOMMEND BASED ON PRICES AT THE TIME.
Wonderfully surprised
Since transferring my service I have been wonderfully surprised at the amount I save each month. Wish I had known about Constellation months ago.
Great company. Glad I switched over from Gexa!!!
I was able to sign up and get the best rate with Constellation and the date I wanted.
Constellation Energy
The swap over to Constellation was easy and on time. I wish they had more online tools to monitor energy usage real time or at least close.
Fine at first
We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan.
Great company
This company is amazing and excelentes prices
Great Service!
I like the plan and particularly the weekly usage notification!
Unsatisfying Billing Management
If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though.
Never Ever go to Constellation
1)Hidden charges like additional charges in bill2)Live chat doesn't work3)Every month two bills4)Auto pay doesn't work and we end up in paying more times
Disappointing Customer Service Experience
I called to get my service temporarily disconnected for six hours to make repairs in my breaker box. The gentleman I spoke with was polite but could barely speak English and this reminded me of speaking to someone at a call center in India. Communication was painfully slow. He told me there are better rate plans than I currently have and that I need to move to a new rate plan. I explained that all I need is to have my electrical service turned off for six hours which he said was not possible, and that it had to be off at least until the next day. He said it would be easier to get my power turned back on the same day if I signed up for a new rate plan. I said no. Then he said he saw my wife's cell number listed on our account and asked if he could call her about the new plan. I told him we would not consider a new plan and to simply get my power turned off for six hours as requested. A simple request turned into a lengthy and nonsensical sales promotion, and I'm not confident the order was taken correctly. I'll find out next week...
Review
Its been fine but the plan is very expensive for me, 300 bucks for 1 month is crazy.
Would rate zero starts
I was approved for service and even got the welcome packet in the mail advising I would get my 1st bill with in 45 day. But to my surprise my old provider had billed me and when I called my old provider they stated my services had never been switch. I called Constellation and they said my request for service was denied and they could not tell me why, even after I got my welcome packet. They could have made a courtesy call to advising that they could not switch me. So I was stuck with a huge bill with my old service provider due my contract ended with them and was on a monthly plan at 17c a klwh
Love this Energy Company!!!
They have helped me with excellent customer service & great rates!!!
Deceptive pricing
Posted prices are NOT what I'm paying. That's ok. I'll stay with them for the one year contract but then I'm out. Companies who play games like that get zero loyalty from me.
Energy plan review
Everyone should review their energy plans at least once a year. The Texas Electricity ratings site makes it easy and informative. The plans are easy to read and choose from. It was a great experience.
Just another online middle taking advantage of you
I switched over to Constellation from Reliant on a 6 month contract. The kw/h rate was lower, however, there a fee structure hidden in the fact sheets that I did not notice even I looked several times. My fault and I take accountability for that but I wanted to share after my recent experience. My monthly bill actually rose from the switch by a few dollars.I had 7 months left in my Apartment and I signed a 6 month contract. Without notice of my contract expiring or rates changing, Constellation electric dropped me a bill that had more than double from the previous month even though I had used virtually the same energy as in the previous billing cycle. Constellation has no phone support and only offers 'Live Chat'. The website is utilitarian and it is not user-friendly. The live chat rep, Wendy, Informed me that a notice was sent approx 1.5 months before contract expiration, although, there is no record of this in either of my email accounts. I was offered no assistance and Constellation's stance was basically 'pay it or else.'Avoid friends!
Good Company so far
It has only been 2 months, but one thing they do that I really like is send a weekly email with your usage up to that point in the billing cycle and your expected electric bill. This allows me to reduce usage if needed and removes any "Bill Shock" when the monthly bill does post.
Disconnect Happy Company
Over 12 months I have gotten 4 disconnect notices. My credit score is over 800, and I pay my bills. Sometimes I miss the e-invoice, and a reminder would be sufficient. Instead, pink notices in mail. Actually cut off my power on Jul 2 after I paid bill on Jun 15. Even the service rep couldn't believe it and restored immediately. Too happy to disconnect for my tastes. I'm not a crook, and moved on.
Bad experience
I ordered a package on line and realized when the confirmation came, that I had misunderstood the plan and it was not what I wanted. I called immediately, and after a very long wait on hold spoke to a salesperson that told me he could not change my plan, but he would transfer me to customer service and they could do it. Another very long time on hold and was told that she could not change the plan until it had activated. She said that they would personally call me to change it on the activation day. I did not received a call by late afternoon when I called again. Difficulty explaining problem and told them I just wanted to cancel. Further runaround, I demanded my right to cancel and was then told that I had to get a new program in place before they could cancel.I stated that I would do that immediately, but would not accept any billing for the partial day of service as it was their requirement that I wait until service started to make any changes. I went back to Cirro and then received a bill for the full minimum charge of 1000 KWH from Constellation. Another call, another hold, another explanation, agreed to reduce the charges to one day. I refuse to pay the one day. They cost me much more in time and energy than that.
Switchover from prior supplier to Constellation went perfectly.
No problems at all with the switch.
Weekly Power Consumption Reports
I like the weekly power consumption reports and the price -to-tier plans. So far so good.
Disappointed!
I applied on-line to switch to this electric company. And it said that I had to pay a $350 deposit. I HAVE NEVER HAD TO PAY AN ELECTRIC DEPOSIT IN MY LIFE....I will just stick with Reliant. As I am happy with them. But living in So. TX, I was just looking for better rates......
Great
I am very satisfied with my electric bill every month.
Home owner
When I set up the service, the operator did not put in the correct address for the billing statement. I went 2 months before I got a bill! Very frustratingWhen I called to get the address corrected, it was a 20+ minute phone call & I had a huge bill to pay. Need to work on customer service!
Great service
Have had no issues. Much lower cost than previous carrier
Incompetent personnel
I called at add a rental property to an existing account. I was told service would be in 4th. 11th workers show up and no electricity. Was online with customer service for hour and gave up. I called spark and was signed up in 10 minutes. They arent capable of doing more than one account and following a script.
Price and service was amazing
Price and service was amazing but canot get same or close rate from what i getting now,thanks
Excellent co.
Very good experience, just i wich electric companies do something to eliminate the ONCORE charges. In sometime is half the electric bill, outrageous!!
Avoid!
We moved here from out of state. Contract has hidden fees and we were charged even more when you go above 2000kw, so make sure you really know and understand what youre purchasing before signing on with any company, especially if you are like us and had never shopped electricity before. The price listed is not everything. I learned the hard way.
Required deposit for new customer
I was trying to switch from Champion to Constellation. My credit score is in the 700s and when I tried to sign up, was told had to pay 350 dollar deposit. I have had electric service in Texas for over 38yrs and never paid a deposit. Guess Constellation doesn't want new customers.
First Choice of Provider
Very friendly website and people. Shows clearly what you're charged for what you choose beforehand. Sends weekly usage to keep you informed. Haven't experienced this before. Great to have.
Reliant to Constellation
I was very happy with the transfer experience overall. I went from Reliant, which was billing me at almost $.18/kWh to a tiered rate system with Constellation. In the two months between March & April, when I have been on the new plan, I am already seeing electric bills that are half compared to last year at this time. My only complaint so far is that I setup automatic draft billing, and it did not work. At the time of this review I have not gone back to see if the error was on my part or Constellations.
I have Rated Customer Service a 3 only because I have not dealt with them yet.
Great!
Great service, great rate and excellent communications!
Not completely as it seemed
We signed up with Constellation from Reliant due to the rate being lower. However, their fee to Centerpoint is higher which is really never spelled out. It's very difficult in comparing all of the providers since they all use a different format to explain their plans. Our first month my bill was higher than last year with Reliant. Hopefully we'll see an improvement during the hot summer months.
They cheated me
Last month i signed for 3 months plan thru powertochoose website. they sent me confirmation email. i couldn't download pdf documents. now i see without my permission they changed my plan to 12 months plan. when i called them back regarding this matter first thing they put me on hold for long time second they their computers are on maintenance third they will call back after 4 days
Constellation Energy
I appreciated the weekly usage updates that prepared me for the bill amount. The website could be a little more up to date with having a separate page for the account holders. I always had to search for the link to sign in. But it wasn't the worst thing in the world, and I would definitely continue with constellation if the price stays low.
Awesome!!!Awesome!!!Awesome
I can believe I waited ten years to change to Constellation Energy. Cheap prices on their plan and saved every month that I was with Constellation.
Misleading rates
Was given a rate by Choose Texas Power, but when I get written confirmation an hour later was completely different. Called Constellation immediately to cancel my application. 2 days later received an email from Constellation confirming cancellation. Two weeks latter I received notice I was going to be switched. Immediately called Constellation who said a different department sent the notice, but I should disregard as my application was cancelled and I would not be switched from my existing company. A few days before the date of the switch my existing electric provider said I was scheduled to be switched to Constellation and Center Point confirmed this. So for all Constellations assurances I had to do a lot of scrambling to stop a switch that should never have taken place. Two concluding issues; 1. don't trust the rates you get from Choose Texas Power, 2. Don't trust any telephone conversations with Consellation.
Jeanne's review
Only had 2 billings and have not put on the air conditioners yet. So it is hard to tell if I will still save on my electricity rates.
Great Rates
Great company except diring power outage could not find who to call! Im disabled and so is granddaughter and we cannot go too long without power! Finally fugured out had to call the transmission line company that supplies
Great Power Company.
No surprises. Everything transpired just as they presented it. Effortless transaction. No one expected fees or charges. Highly recommend Constellation.
Changing to Constellation
In my review to select a new retail electric provider (due to an extremely large Reliant rate increase at term end) I used the site to review potential new providers. The site was very helpful in identifying new providers. Constellation was the best priced provider with the term I needed. Additionally, Constellation was extremely helpful in working with me to ensure a proper transition. All of their customer service reps have been helpful and courteous.
Stole my $43.31 payment and refuse to apply it to my account
These scammers took my payment but refuse to credit my account. They want me to jump thru hoops to prove I paid them instead of doing any investigating on their own. Absolutely horrific experience that I would highly recommend everyone stay away from. This company is the worst!!
Horrible
The bill came to another address not the one I requested. Could never reach a person to discuss my problem
Signed up for 7.7cents/kw paid much more than that when my bill arrived
Buried somewhere in the fine print is a clause that allows them to charge me way more than I thought because I am a very high volume electricity consumer. So my bill ended up being twice as much as my previous provider who charges the fee they quoted (9.4cents/kw) regardless of the amount used. Consequently; I will be paying the cancellation fee and switching to another provider.
Company Representation
I was very disappointed in their giving me the details of their plan. they did not reveal in the rates given to me the cost of Oncor which is 95.00 this month. i was looking for a lower rate than i was paying and because of the way the plan was presented, i now pay more for electricity monthly. Very disturbed to say the least.
Not what I hoped for
First bill was extremely high I live in a two-bedroom apartment and my first sale was $159. I live alone so I didn't expect to be able to be this much
Great Experience
Customer service people were excellent and knowledgeable and called back with follow-up information regarding setting up a new account on several occasions.
Receive Disconnect Notices due to their system glitch
For the 3rd and last time since being a Constellation customer for many years, I received a disconnect notice in the mail. The first two times, I panicked and immediately went to pay a bill again. However, then realized that I am on auto-draft and that the funds had already been withdrawn from my account by Constellation. Today, I received a disconnect notice again. I confirmed the funds had been withdrawn by Constellation and gave them a call. The customer service representative did not immediately admit that this happened. But finally she did admit that this happened with "ALL" auto pay customers after I explained my problem and told her that this was the 3rd time I had experienced this with their company and I knew they had issues. She finally admitted that there was a delay on their side posting the payments to autopay customer accounts and that they sent out nice pink disconnect notices to all their customers. This is terrible customer service. I wonder how many customers panic and mail in a check to ensure that service is not disrupted in the middle of winter. They should be aware that this is an error on their side and take action immediately to make sure Disconnect and immediate payment notices do not go out to customers. However, the worst thing that can happen is that they will receive double payments. So there is no negative impact to them. I will file a Consumer Complaint with the state attorney General's office and choose another provider.
Good Experience
Overall it was easy to sign up with Constellation. Their prices are reasonable and they connected quickly.The page comparing companies is confusing though.
Constellation Experiance
I give Constellation Electric a 10 on a scale of 1-10.
Electric Service
Still new to Constellation. So far everything has been good and no problems.
New to Texas
Having just moved to Waco,TX from Pennsylvania, we had nothing to use a a baseline to compare electricity providers. We picked Constellation based solely on reviews. After 7 weeks, so far so good. A better assessment and review will need t owait until we've been here a full year.
ABOVE AND BEYOND
So far, I am pleasantly surprised with the consistency of the pricing, the weekly notices of how much electricity I have used compared to the week before and the estimated current bill.
It is nice to have that kind of detail where you don't end up shocked at the end of the billing cycle.
My experience since chosing Constellation
So far I am very pleased.
I like the weekly usage info.
Mixed Reviews on Service
I requested the switch of 3 accounts. The first account was switched within 7 days and welcome materials rec'd so very satisfied with this switch. The next two accounts, I have been waiting for 4 weeks and have not received confirmation that anything has switched. I called customer service and was told that they showed one of the accounts had been submitted but could not confirm when the switch would take place. As pleased as I was with the first switch. I am equally displeased with the switch of the next two accounts since I have rec'd no confirmation that anything has been done. Telephone call to customer service was not very satisfactory so I am emailing today for status report.
The old Bait and Switch
I experienced a bait and switch offer. Instead of a $200.00 reward originally promised, I had to settle for $100.00 credit as opposed to a home security system which I have no need for.
Great company
I switched my electric company so easy and its been great experience..
HORRIBLE billing and account management
On 7/30/18 we began service with Constellation. After many calls in Aug & Sept asking for our bills, we finally received our 1st bill. I paid it through my bank on BillPay. A week later I received a new bill, it showed my previous balance as unpaid, so I called and the rep said my ACH/Electronic BillPay payment was NOT received. So I contacted my bank obtained all of the proof the rep said I needed and I submitted all of it to Constellation. 3 day later I was notified by email that the proof they requested and received was not sufficient and they would NOT be able to credit my account. I called and the rep said they don't deal with those type of calls and the best he can advise is for me to email customer service. I emailed once every day for 4 days. Finally I received a response. It was the exact same response as the initial one (submit all forms again). Back to square one I resubmitted everything they asked for and their response was a 2nd notice of disconnect. It's been a horrible experience and now I have to deal with my bank, dispute the charge and pay the bill again to avoid disconnection. Meanwhile a 3rd bill has showed up! their billing seems to be very delayed I received 3 months of bills in 3 weeks. Will most likely pay to get out of the 1 year contract and go elsewhere. Horrible customer service to say the least. I have NEVER experienced anything like it.
Good online experience
Good experience to register online. Good prices.
Mr Haught
Did a great job no problems they have done all that I ask for
So far so good
So far so good. I did like Green Mountains weekly breakdown a little bit more. But no complaints as long as my bill keeps going down. Thank you *They made me submit an answer for customer service. No contact as of yet with anyone from customer service
I regret choosing constellation
With my previous provider, I always paid on time with the exception of 3 times in 5 years when I made arrangements to pay at the end of the month due to unexpected bills. In Oct I I had car repair bills plus medical bills. I went to the constellation website and filled out a form requesting that I pay my bill 2 weeks later. I received a email back from constellation that it would be okay to do that. Being 73 and on Social Security I was very grateful that I could do that. In the past week before the extended due date I have received 2 phone calls from Constellation and a DISCONNECT NOTICE! I called the customer support number and asked them why they were harrassing me. They said that was their policy regardless if arrangements were made. I doubt that I will renew my contract with Constellation.
Good value
This company has very good service and I've saved 30-50 dollars a month since I signed up for their service.
New Customer
Impressed with communication via mail (welcome package) and email with this company has been very thorough, clear and easy follow. Their website is very easy and user friendly.
Total Rip Off
My bill has went from approx. $189 a month, to $250 a month to this month of $424 Of course once they have angered you , then they want to offer better rates, and discounts. By this time the you are fed up... Call Texas Energy Choice, I phone call, and they find you the best rates, no $ out of pocket and they take care of everything Sorry Constellation You loose
Couldn't be happier
Not much to say. My previous provider, Bounce, had totally abandoned any efforts at being competitive price-wise, so I shopped. Constellation offered some great plans so i switched. I liked the ease of the changeover, and the prices so well that I switched my business account the next month.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Not the usual electricity company
I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
NICE
I had previously subscribed with Reliance and they stole my money. They lied to me in my contract. However, I came to Constellation energy and the cancellation fee was $50 only and their prices much cheaper, customer service much better. I am glad that I made the change.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Great Experience with Constellation
I had been with my previous electric company for many years - their prices continued to climb so I finally decided to switch - per your website I chose Constellation. The entire process was painless - I did everything online. The one time I had to call their customer service they helped me immediately and were very nice.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 17th, 2018
Electric Co.
They don't offer an estimated bill email like my old company, miss that feature.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
New customer, question about possible plan bait n switch
First things first, both reps I spoke with during the hour I was on the phone were professional and very courteous. I believe Constellation did what they could to "fix" the issue for which I called (read on).Today is the first day of my relationship with Constellation so I have no feedback other than the phone reps handled my issue to my satisfaction. I am happy to update my review if possible when I have some time with Constellation under my belt.I signed up for a plan with decent rates, $0.00 monthly charges. The "thank you" email I received from Constellation showed the exact plan BUT with 3.49 monthly fee. I spent an hour on the phone with Constellation, 2 reps. First rep said the $3.49 is an Oncor fee (I get that, but the plan said $0.00). The second rep apologized for the confusion and credited my account $10 and took the URL I used to select them and promised to send to marketing folks.I was told that every plan will have an Oncor charge, and I believe that. I would not have a problem with this if the Constellation plan I selected did not show $0.00.The hour spent with Constellation on this weekday cost me more than the total I will pay them for the $3.49 charge over the couse of this plan term. But, in my experience, when one thing is wrong then other things are probably wrong - I have no reason to think that... yet.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
From online searching, and thru the first two months with Constellation
No glitches, billing was as explained.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Electricity choice, it worked for me!
Compared Constellation with other providers via TexasElectricityRatings.com. Ended up going with Constellation. We have had them now for two months and looks like the service is a good fit for us. Thank you TexasElectricityRatings.com!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Loved StarTex, unsure about Constellation
My service and rate(s) over the last 8 years have been great with StarTex. I used to refer friends\relatives and swear by StarTex. Since they merged with Constellation, I have lost my online login account info (Pay My Bill, etc) and for 6-months, I have gotten the run-around. I can login but no account info, so I have to call in to make a payment. I was promised a $25 credit for my troubles but prefer it to work. Never seen the $25 credit, either. Now I get my renewal rate and plans and they are double-digits (14.5 kWh for 12-mths), 12.9 for 24 or 36 mths). I see other attractive plans and shopping around.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 17th, 2018
Two bills in one month
Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Fine if you don't leave
Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email.
Thank you for your feedback, we are so sorry to hear that you had a negative experience. Call us at 1-866-917-8271 and we will do our best to solve this issue for you.
— Constellation on September 12th, 2018
Customer Service Nightmare
Have tried to obtain service for the past 2 months, promised service since jun 2 it is now jul 29. I was told the order never went through. I've never experienced such negligent service, it's as if they don't want customers. I must praise one agent Ally, she is trying to clean up the others' mess. We would like to have your the service but are still waiting.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Renew what to do
We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 12th, 2018
A great company
I will probably stay with this company forever. The customer service is quick and efficient....and they really care if you have a question or a problem
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Sloppy Billing and Delay Payment Credits
StarTex gives you 15 days to pay your bill and then delays crediting your payment for about 6 days in my experience. If you miss your 7 days to get the bill and get payment mailed to them, you get socked with a late charge. For the first time in 40 years, we were "late" on a payment even though we paid them within 2 weeks of receiving the bill. Beware this company.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Beware their "late fee scam"
Give yourself a good 5-7 business days prior to the due date if you bank on-line, since they refuse to set up an electronic relationship with anyone but Wells Fargo. 3 times I've gone through this. If you send your payment through another bank along with your other monthly bills, leave lots of lead time, otherwise you'll get a nice pink greeting from them in the mail along with a late fee charged to their next bill. Then, when you call to see what happened and ensure that your service is still on, they make you feel like you, as the customer, have done something wrong by banking on-line, and not going to one of their preferred payment systems (mail, call their payment number over the phone, or wells fargo). Excuse me for not wanting to jack around with 20 different service providers and desiring to handle and manage my bill payments through my own bank on-line. As soon as my current contract expires, I will be leaving this provider.
Thank you for your feedback; StarTex Power is more than happy to investigate the payment issue described in your review, as our customers are our #1 Priority. Note: StarTex Power offers several FREE, FAST, payment options for our customers convenience. Payments can be remitted over the phone at 1-866-917-8271 with a live agent, online on our website (www.StarTexPower.com), or 24/7 using our toll free automated payment and billing system, all free of charge. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Don't bother with contract not worth paper written on
I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't.
Thank you for your feedback; StarTex Power is more than happy to investigate the rate issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Best Customer Service & Pricing
I have been a customer of this company now for 3 years. Their customer service is excellent! Never had any issues with them! They are the best!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
NEW CUSTOMER ONLY SCAM - PUC has been informed!
I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER. Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 12th, 2018
Current customer
Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing?
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
No surprises
Painless to switch from previous provider. No billing or rate issues... They do what they say they will do. Competitive rates. Timely notification of renewal. Color us satisfied with no rationale to switch at this time.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Good electric provider
they have wonderful cutomer service and good at payment arrangements and my rate never goes up when i sign the 1 year contract with them
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Met our needs
Good price at the time, others are better now. No service or billing problems.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Awful!!!
I switched to StarTex after Texas Power began raising our rates into the $.22 range without notice that our plan had expired. StarTex was great at first, bills stayed low then found out they had been estimating for months. Long story short, ended up paying over $700 in one month ON TIME and they still disconnected us the day after I came home from the hospital after major surgery. It took hours and numerous threats to "supervisors" for them to admit I had payed my bills on time & they never should have disconnected our service in the first place. Even the Oncor employee that came to disconnect us said that he has heard lots of complaints on StarTex. They claim to have great customer service but it is among the worst I have ever seen right behind TexasPower. Swithched to Champion and hoping for a better experience.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Be Careful!
Startex is a company that will be sufficient when everything is running fine. However, I had a payment sent a few days late (no late payments for previous 10 months), and they cancelled my power WITHOUT any notification. The power was shut off when my wife was home with our newborn baby. They threatened to keep the power off until I transferred payment to them, but then customer service completely fell apart when I broke off my contract. They keep calling for their final payment despite breaking the contractual obligations of warning us about service termination. Since that time they have added $300 more in fees. Be careful, this company is nice when you are paying on time, but miss one payment, and they will bring the house down on you!
Thank you for your feedback; StarTex Power is more than happy to investigate the issues described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would very much appreciate the opportunity to address your concerns
— Constellation on October 7th, 2010
Pleased
I went with Star Tex last year in November 2009 when I moved and my electric bill went way down. I've never had any problems with my bills being correct or have had no problems with their service. My plan ends in November and I plan on renewing for another year. When I checked on new rates, it was actually down from my previous rate by nearly 1 cent per kWh. It all adds up!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Keep track of your contract dates
I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam.
Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.
— Constellation on October 25th, 2010
Startex Swindlers
I am a former Startex customer, at cessation of service I paid the final bill including a penalty for early termination. Then I started receiving calls for an unpaid bill which I never received. After several calls Startex agreed by phone to forgive the penalty ($ 29) as it was never billed. Now I have received a solicitation from a collection agency for the amount. This outfit's accounting is hopeless.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Smith to ensure he is satisfied with the resolution of his account matter.
— Constellation on January 7th, 2011
CAVEAT EMPTOR
Purchase from Startex ever again? _ _ _ _ No. I ordered a variable rate plan that started at a wonderful rate- about $0.072 per kw. They do mention that they can raise the price at their own discretion at any time. What they never mention in the terms is that yes, they are about to raise your rate after only one month of the promotional rate and yes, you will be shocked at how cavalier they are about dinging you once you have been roped in. The idea that anyone would agree to have their rates raised by 64% after only one month (from 7.2 cents to 11.8) is so ludicrous that it won't enter into your thinking as a reasonable prospect, unless someone tells you in plain language that it will happen and that this is apparently routine business to Startex- hence my review here. Don't take a promotional rate unless you have done an exhaustive study of how your account will be handled after the first short period of service. They leave all mention of that out except by inference in "legalese".
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. G to discuss this issue.
— Constellation on January 19th, 2011
Great Service!
I like the customer service that I receive from this provider. I have had two other companies and this is a step above them. Not much that you can say about utility companies, except how much they drain your wallet. But StarTex gives you ease of payment options (no service charges for Visa/MC) and great customer service.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
HORRIBLE customer service
I've called several times asking to speak to a supervisor regarding my account, to no avail. I just want to speak with somebody with a brain in their head that cares about not losing a customer. In such a competitive environment, it seems they don't care at all about losing a customer, in spite of my willingness to pay the $350 cancellation fee. Get it through your skulls: I'm going elsewhere unless you work with me. Business 101. Clearly the CS reps don't care about their company or the future (or lack thereof) of their jobs.
Would like to add, much like many services today, it's easy as pie to sign up, but once they've got you, good luck dealing with their CS. Nowhere on their website makes it easy to change payment options, renew or otherwise.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Yonker to ensure he is satisfied with the resolution of his account matter.
— Constellation on January 7th, 2011
StarTex Power Rocks!!
I've lived in Texas for almost three years now, and am still in shock over how low my electricity bill is. At first, I had inadvertently signed up for an adjustable rate, (Clueless because in Florida, you do NOT have a choice where power is concerned; on rate, or company.)and when I realized this, all it took was one phone call to get it fixed, at a great rate. No hassle, whatsoever. I've never had any problem at all with the actual service either. The power has gone off a couple of times with weather, or whatever, but it was always right back on in no time. A friend, whose house is smaller than mine, was paying more than three times as much as I do for power. She didn't believe me. I literally had to show her my bill. She's a StarTex Power customer too, now! (Smart meter my foot.) I will absolutely refer people to StarTex Power whenever the opportunity presents itself. Thank you! :)
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
GREAT PRICE BAD SERVICE
I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark!
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on February 7th, 2011
Very good experience
I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up!
Thank you Adam for your kind words as we take Customer Service seriously and as our customers are our #1 Priority. We look forward to being your electric provider again in the future.
— Constellation on October 7th, 2013
Good company
I am happy with the service and the price.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Easy
I had no problems with this provider
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Startex bait and switch
Got Startex on their low price on the powertochoose site. I didn't read the fine print, and the price went from about 6 kwh to 16 kwh...why even have those bait and switch prices? Just put your price up their and quit trying to screw the people.
StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com. I look forward to assisting you!
— Constellation on October 26th, 2011
No Problems
Signed up online,
Auto pay, Sends bills.
Website work good.
No problems
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Perfect service
I have been with Startex for 2 years and have NEVER had a problem.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
SUPER PROVIDER
Our condominium association has enjoyed StarTex for about three years now and they are definitely super. We locked in a rate and really enjoyed turning the thermostat up or down without tears when we got their bill. Super service/customer support.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Great Energy Provider
Very easy to get started with, we lived in an apartment for 2 years where electricity was provided. They switched us over promply (we bought a home)and there was no deposit required. I like the option for signing a 6 mo. contract at very competitive rates.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Watch out your bill!!!!!
I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract expire like I used to. The price went up and I did not know because they did not send me the bill in the mail any more. I called in to ask why I was not notified this year. The representative said it was sent out both in the mail and e-mail.. I checked many times from all the mails I had but not found. The new rate for renew changed from $4.99 for min 499 kWh to$9.45.. I told him I was offered from Reliant Energy with lower rate plus $150 credit, he said he cannot do anything about. Okay then.. time to say bye..
Thank you for bringing this matter to our attention and thank you for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.
— Constellation on October 7th, 2013
I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Hate to switch
I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company
StarTex Power would like the opportunity to assist you! Please email the Office of the President at jbell@startexpower.com. We look forward to hearing from you!
— Constellation on October 26th, 2011
Reliable
My contract with StarTex is about up and I have been searching for a cheaper provider. However, after reading the reviews for these companies I realize that the bargains come at a cost, customer service and reliability, both of which I have found to be excellent with StarTex. StarTex's prices are about average, but at least I know I won't have any battles with these folks!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Rates no longer competitive for long term loyal customers!
Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back???
Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2013
Good at the beginning then prices went up
I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.
Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.
Time to start looking for another provider...unfortunately.
We hate to hear you are considering leaving the StarTex Power family. I would love the opportunity to assist you and address your concerns. Please feel free to email me directly at jbell@startexpower.com. I look forward to assisting you!
— Constellation on October 26th, 2011
StarTex Turns off Online Account Management
StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic.
StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com or 713-292-2551. I look forward to assisting you!
— Constellation on December 27th, 2011
Displeased customer
I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland
My name is Jennifer Bell, Office of the President at StarTex Power. Although you are no longer an active customer, I would still like the opportunity to research what transpired on your account. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551. I look forward to hearing from you and am sincerely apologetic for the frustration you endured.
— Constellation on March 5th, 2012
Simply the BEST
Rates that make you smile instead of cry, and the friendliest, most helpful customer service around. Switching to StarTex was the best decision I made in a long time. Wished I could have kicked Reliant to the curb YEARS ago. Been with StarTex almost 2 years now, and still couldn't be happier!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Deceptive Promo
Watch out when you are comparing rates. Star Tex currently advertises 8.5/kWh for their month to month plan, one of the lowest labeling it a "promotional rate". You have to assemble information from two separate places on their web site find out what "promotional" means. If you are a NEW customer, you only get this deceptive teaser rate for one month. After a new customer's first month, or if you are a Star Tex customer and your contract ends, the current month to month rate is really 12.6, which is about 25% higher and one of the highest month to month rates.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Great choice
On moving to Texas, we were confronted by choosing an electric company. This was overwhelming. I did research on Texas companies, and read a lot of material. I chose StarTexPower, and have never looked back. The rate I pay is such a savings over my previous experience in another state. There have been no problems with this company. I like the way they do business, and will remain a loyal customer.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Good prices, easy to understand billing, no problems
Billing is straightforward and easy to understand. No problems. Would use again, but found lower rate for renewable energy with another provider.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Tricked me
I signed a contract with StarTex Power for X number of months at a decent rate after my initial commitment, StarTex almost doubled my rate in the middle of summer at our highest usage which in-turn more than doubled our bill. This went on for over two months and when I contacted StarTex costumer service they would not work with me and basically was rude on the phone. I have since switched companies for a much lower rate. I would not recommend this company and if you look around, rates are much lower else where.
StarTex Power hates to hear you have switched providers. I would love the opportunity to review your account to see what transpired. Please feel free to contact me directly at 713-292-2551 or jbell@startexpower.com. I look forward to assisting you!
— Constellation on December 27th, 2011
Short but good experience
I only went through the ordering and cancelling
process with Startex Power, but it was a
pleasant one. The online ordering system is
very fluid and doesn't feel cumbersome.
Unfortunately I needed to have power within 24
hours and was unaware that Starpower DOES offer
that service, and we signed up with another
company and had to cancel the service with
Starpower. The customer service person was
very friendly when I made this request and she
did explain to me about that 'priority service'
but understood my situation and cancelled the
service with no penalties or issues.
I recommend startex power simply based on the
fact of great customer service, their modern
online services, and their good rates. I'll be
switching to them once my term with this other
company expires.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Service to Multiple Locations
StarTex has moved with me 2 times since I started with them and they have been easy to communicate with. Professional staff.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Customer Service Nightmare
Received a rediculousely high bill. Obviouse meter read error. Customer service representative was rude. Said probably high because of electric heat (I heat house with fireplace).
Startex power has been a nightmare, and once again, I am having a terrible time with customer service trying to get them to correct the meter misread.
CUSTOMER BEWARE . . . STAY AWAY!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Worst costumer service ever!
We have had problems with the service and they have the worst costumer
service.
Choose another provider!
Laura, StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President
— Constellation on March 5th, 2012
Very Satisified - I just renewed after 2 years
Very satisfied with Startex. I was on a fixed plan for 2yrs and just renewed for a 4 month plan. They are very transparent.
Jared, thank you for your kind words. I was able to locate your account with StarTex Power. Please be on the lookout for something special from me in the mail, as a token of our appreciation of your patronage. Jennifer Bell, Office of the President
— Constellation on March 5th, 2012
Very Pleased
My last electric provider started going up on the rates and started charging a $5 monthly service fee for handling my account paperwork (sending me a bill in the mail). Also my last electric provider had a very large fee for breaking a contract they insisted I sign. Several friends switched to Startex and were very pleased. I switched to Startex and my electric bills were immediately cut in half compared to the same amount of electricty used with my previous electric provider. Startex does NOT charge me a monthly fee for handling my account paperwork. Startex does NOT charge a fee if I change me contract. Customer service at Startex also very friendly and helpful.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
STP Will Jack Up Your Rates If You're Not Paying Attention
As many have noted, this company will sneakily jack up your rates if
you're not paying attention. They'll lure you in with a low introductory
rate, induce you to autopay your bills, then double your rate immediately
at the end of your term and hope it takes you a while to notice.
Exceptionally sketchy business model. I've used several providers and this
company is by far the worst.
StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President
— Constellation on March 5th, 2012
Outstanding service, great prices.
I've been with StarTex for over two years. Their
prices are very competitive, and automatic draft
isn't required. Customer service is friendly,
competent and quick.
Matt, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the lookout for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Bell, Office of the President
— Constellation on March 5th, 2012
Excellent
Star Tex has been an excellent company to deal with. Customer service is friendly and helpful. They answer the phone when you call and the rates are really competitive. Billing is accurate . Couldn't ask for more.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Consistent, as long as nothing changes
I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.
Overall-I'd definitely refer them!
Thank you for your feedback. I would like to review your account to ensure you were given the Star Treatment. If there were any areas of opportunity, I would like to follow-up accordingly. I would greatly appreciate it if you could please send me your account information at jbell@startexpower.com. Thank you in advance. Jennifer Bell, Office of the President
— Constellation on March 5th, 2012
StarTex Dissapoint
StarTex jacked my rates sky high, costing me
hundreds of dollars, without renewing me at the
preferable rate. Would not recommend.
StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551 so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President
— Constellation on March 5th, 2012
Can't stand this one
They can't wait to find ways to bill you extra. Very short expected turn around on payment. Price doubles if you go off contract and do deal with it immediately.
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on February 7th, 2011
The Best Company overall
I signed up with Star Tex Power about 2 years ago. I tend to do 6 mo. contracts because of lower price. I appreciate their NOT adding on trivial fees, such as "talking with rep, payment by phone, or payment online." It's good business, as usual, with Star Tex. I haven't found anything that would tempt me to change.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
My StarTex Power
I have been a StarTex Power customer for about 4 years at 2 home addresses, one being an apartment and one being a home and a business. When I first heard of StarTex and changed from "The Bigger and Well Known" company, I was impressed with StarTex's superior customer service, then shocked at the immediate drop in my electric bills. When I was in the process of moving into my home, which did not go as planned, I worked closely with the SAME customer service representative who again did not waiver in her performance and met all of my needs without a hitch. Since StarTex Power had been so awesome with service and pricing, when I opened a business, they again, provided the best customer service and quote. I have dealt with only one other electric company in my life and I have to say there is absolutely no comparison between these two companies. If you are with anyone other than StarTex Power, you should, at the very least, try them for one year. No hidden fees either, just ask.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Reb
Have been very happy with star for 3 years
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Your quotes are wrong
I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good.
I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Great Service and Pricing
I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks.
Robert, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Great Company!
I have been with Startex since 2006.I have been pleasently surprised with their prompt,friendly service.Unlike prior experiences with my local cable and phone company.When you call with a question.They have never let me languish on hold.Or subject you to some horrid robot goonie.Although,I have noticed a little cheaper rate elsewhere.I will stick with Startex.I guess that I am "old school".And In these times of poor service and rude people.That means alot to me.
James, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Happy with Startex
Pro:
Good company never had a problem with them and no hidden fees or surprises.
CON:
Could be a bit cheaper
Houtan, I have located your account and have sent you an email in regards to your feedback. Thank you for your continued patronage to StarTex Power. We value you as a customer! Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Good bye old friend!
I've been with Star Tex for 5 years and have had absolutely no problems whatsoever. On the rare occasion that I have called customer service I have found them to be courteous and knowledgeable. Alas, I now find myself with much trepidation, preparing to switch to a new provider with a better rate. I am sorry to say goodbye to Star Tex, but I have my budget to consider.
Susan, it is unfortunate to hear you have left the StarTex Power family. I sincerely hope the new provider doesnt have any hidden fees in their plan that may cause their competitive rate to be higher than it appears. Please do not hesitate to contact me directly should you be interested in switching back to StarTex Power, as it would be my pleasure to assist you! Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
I have recommended them!
I not only found their customer service above average but I have been
extremely satisfied with my electric bill. There are never any big surprises
just great service!
Sara, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Never Had a Problem
I have been with Startex Power for about 12 months now and never had a problem with them. Called once to update something on my account and the customer service was great and was handled quickly. I would definitely recommend this company. They have good rates and seem to focus on customer service. Looked around at other companies but will be renewing with them.
Josh, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
.14 c and .17c month to month trap
I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else.
Ira, my name is Jennifer Lewis, Office of the President at StarTex Power. I would genuinely appreciate the opportunity to review your accounts and address your concerns. Could you please be so kind as to contact me at jennifer.lewis@startexpower.com? I look forward to hearing from you.
— Constellation on May 8th, 2012
Extremely satisfied
I have been a StarTex customer for nearly 4 years, first at my apartment and now my home. Their rates have always been some of the lowest on the market with no hidden fees for credit card payments, auto debit, telephone payments, etc. I have had several businesses I know and friends switch at my urging and they have all been equally satisfied. My contract is up for renewal in June and I fully expect to be renewing my contract for another 2 year term!
Eric, thank you for your continued patronage and support of StarTex Power. I was able to locate yo
ur account and have sent you an email in regards to renewing your contract with StarTex Power. I look forward to assisting you! Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Crappy Information from Customer Service
I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Awesome!
I just switched from Green Mountain Energy to StarTex. Their rates are MUCH better for green energy. The customer service was AWESOME, she was very helpful, spoke very clearly, and was articulate. She knew what she was talking about and to make it even better she was an AMERICAN! I didn't have to press one for English! They also have a referral program for referring friends where they give you AND your friend both $25 credit to your accounts. I am very satisfied.
Tiffany, welcome to the StarTex Power family! Your satisfaction is our reward! We are proud to be your retail electric provider!
— Constellation on May 21st, 2012
Whatch out for Star Tex contract
I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 increasing my bill by more than a third. They do not care about retaining there customers, I would not suggest them to any one, they give you the excuse of sorry that what it is, when just about every other company out there has month to month for about .10 average. THATS bad business policy and that's how you loose customers. Thanks Ken
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Ken Lue to discuss this issue.
— Constellation on October 10th, 2013
Great and no surprises!!!
I switched to Startex 6 months ago, after being with another provider for almost 15 years. Should have changed YEARS ago. I did alot of research and decided to go with Startex due to price plans, reviews, ratings etc. I am very glad I did. I wanted to wait to review them until I had been with them several months. Things have gone great. Billing is spot on, NO surprises! Yay! Email reminders to pay bills etc. When I have contacted contact customer service, they are extremely helpful by phone but also they respond to emails VERY fast! Great company and I hope to be with them a long time! Just be sure to lock into a price and remember to renew when it expires. They take credit cards too if you pay your bills that way, I just wish they took American Express. That's my only complaint! Great company
Ms. Ericson, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!
— Constellation on May 21st, 2012
S.Marcoe - Forney, TX
Just finishing my 12 month agreement. I have never had any issues with billing or customer service. But I am looking at switching because of cheaper rates now. I wish StarTex was just a little more competitive on pricing.
Mr. Marcoe, thank you for your recent renewal with StarTex Power. We value your continued patronage!
— Constellation on May 21st, 2012
Nice Elec. Company
Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex.
Thank you StarTex for the great service and give consumers a peace of mind...
J.R. Ouyang
Ms. Ouyang, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!
— Constellation on May 21st, 2012
Have Recommended to Neighbors
I have been with StarTex almost two years and am completely satisfied. Their rates are always competitive, particularly when you add the hidden fees to other company's rates. I definitely plan on renewing my contract.
Mr. Wheeler, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!
— Constellation on May 21st, 2012
Good online service
Good service without problems.
Thank you! We value your patronage!
— Constellation on May 31st, 2012
Used to be awesome, now billing nightmare
I've been a StarTex supporter since 2008. They were awesome - had the lowest rate, and offered great customer service.However, they were purchased by another company and things have gone downhill with their billing. I was double billed once (which was actually Oncor's fault) but it took months to straighten out because of StarTex's inability to generate a bill in a timely manner. Even though I had no bill to even pay, I got collection notices and daily phone calls about not paying the erroneous bill. Most recently, I moved, and even though I was assured my rate would stay the same since I stayed in the same service area, my rate went up 1.45 cents per kWh. I called and they generated a new bill, except kept the same rate. I called again, and they generated a new bill, but this time, they only gave me a credit for less than half of my usage. I had received a new meter, and they only credited what was on the new meter. My contract is up in less than a month and will be finding a new provider. It's a shame they were bought out and the customer service has gone down hill so much. As they say "StarTex, where customer service is always free" - what they don't say is that it's not always right.
My name is Jennifer Lewis, Office of the President at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. I would sincerely like the opportunity to review your account and address your concerns. Please contact me at your earliest convenience at jennifer.lewis@startexpower.com or 713-292-2551. I look forward to assisting you.
— Constellation on May 31st, 2012
Superior customer service
StarTex's customer service rep was excellent. She was knowledgeable and patient when I asked all of the questions that I needed to have answered in order to make the decision to switch electric providers. I had had the same provider for nine years and wanted to make sure that I was making the right decision. Everything was explained very clearly. So far a great experience!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
No problems so far
Online payment structure is great. Prices are competitive. I haven't had to use their customer servicee as of yet. I've been with this electric provider for several months now. Woul definitely reccommend!
Thank you! We value your patronage!
— Constellation on June 29th, 2012
Made the Switch
We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in!
We are thrilled to hear you signed on with us at your residence! If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!
— Constellation on June 29th, 2012
Great!
When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved.Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex.
Hello, thank you for your kind words. If you still need assistance with reviewing rates, please contact me directly at jennifer.lewis@startexpower.com, and I will be more than happy to assist you. Thank you, again!
— Constellation on June 29th, 2012
Recommended to Family
I have been with StarTex since 2009 and have been really satisfied with the rates and the great customer service. When my family members were looking to switch, I immediately recommended StarTex.
Alicia, thank you for your positive feedback and for your referrals to your family. Please contact me at jennifer.lewis@startexpower.com, as I'd like to review some of our recent enhancements to our Referral Program that may be of interest to you!
— Constellation on June 29th, 2012
They Told Me When I Signed Up No Security Deposit..They Lied
I just signed up for Startex service and 4 days later get a bill for a $350 security deposit. The rep told me no security deposit. He lied. I will be contacting the Texas State Attorney General and will be abrogating this contract.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on October 28th, 2013
Great Company / But..
Had Startex for about 1 yr. Never had any issues. Only issue is that to get a good rate you have to change to a new provider as they don't offer the best rates to present customers.
Hello, I hate to see you have left the StarTex Power family. To clarify, we do offer the same rates to existing customers and new customers. Please don't hesitate to contact me directly at jennifer.lewis@startexpower.com once your current contract expires with your new provider, as I'd love to see what we can offer you at that time in an effort to bring you back to the StarTex Power family. Take care!
— Constellation on June 29th, 2012
Never had any issues
I have been with Startex for a couple years or more now, and have never had any problems with their service. Always helpful over the phone and have made it easy on me every time I've had to renew. And, from what I can tell, their rate is not always the lowest listed on "Power to Choose", but their cost is pretty straightforward...where as other companies appear to have quite a few different underlying fees. I try to find a reason to leave, but they keep pulling me back in ;-)
Mr. Hord, thank you so much for your kind words, and for your recent renewal. I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power.
— Constellation on June 29th, 2012
H
Have been with them for a while but rates are a little high versus comp in summer 2011 so jumping ship. other companies have month/month that looks like a deal.
It is unfortunate to see you are considering leaving the StarTex Power Family. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551, as I'd like to review what competitor price plans interest you, to ensure you are comparing apples to apples, as we would love the opportunity to retain your patronage. I look forward to assisting you!
— Constellation on July 19th, 2011
No complaints
I had StarTex for a couple of years and never had an issue. Their rates were fair and the costs were straight forward and easy to understand. I even like how their bills are organized. I also like their online system for reviewing and paying your bill. I had to leave them since I moved to a place where I was not responsible for electricity. I have recently signed up with them again since I purchased a home a couple of months ago. Even though StarTex was not the cheapest option, I did not hesitate in signing up with them. I am happy with them and expect to be a long term customer!
Mr. Tuthill, welcome back to the StarTex Power family! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power. If you need any assistance at all, please contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you!
— Constellation on July 27th, 2012
Good company
Good company was with them for 3 yrs but rates are not comparable to others any more
Hi Jill, thank you for your post and for your patronage to StarTex Power for three (3) years. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
Renewal
I have been with StarTex Power for 2 years and my contract is up for renewal. I have been happy with StarTex the whole 2 years until I saw that the new rates they're offering their existing customer are too high. Sad to say but I'm most likely to sign up with another provider.
Hello Ms. Phipps, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
Renewal distress
I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule.
Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
It was great while it lasted.
Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. However, the rates have gone up more than what I would have liked and I'm unfortunately forced to switch now. No other reason but the rate.
Hi John, thank you for your feedback. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Have a wonderful day! Jennifer Lewis
— Constellation on July 27th, 2012
The Benefits of Choice
The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
It's A Hassle To Switch
I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay.
Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
Best service ever
Great rates, wonderful customer service, & fast, easy access to talk to a "real" person.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
You Had Me at Customer Service
Been with StarTex Power for a couple years and at the end of current contract period. While there are some other companies with slightly cheaper rates, I was drawn back to renew my contract by the excellent customer service, no hidden fees, and no gimmicks (like paying $5.95 to call Customer Service . . . *cough*- Reliant-*cough*). I'm willing to pay a little more for a company that exhibits integrity in dealing with their customers.
Hi Dave, thank you so much for your positive words of affirmation! Yes, we feel customer service should be FREE; we do not charge to take care of you! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation for your loyalty to StarTex Power. Please do not hesitate to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to assist you. Thank you!
— Constellation on July 27th, 2012
Hate to leave...
We have been with StarTex for about 1 year now. We really love the wonderful customer service and excellent service. We recently received our renewal notice and unfortunately we may have to switch companies. The rate we were quoted is not as good as the current offer and are not as competitive as other companies. We would really love to stay but have to do what is best for us. Thanks StarTex for making our transition to Texas a great experience!
Hello Ms. Montalvo, thank you for your post. I am pleased to hear we made your transition to Texas a good experience; however I am saddened to hear you are considering leaving the StarTex Power family. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
StarTex stuck it to me!
I had been with StarTex for several years and was happy with them until I received my bill yesterday. My variable rate excluding TDU surcharged increased 46%, from $.0879 to $.1286, from the June 2012 to July 2012 bill. I don't see how "market fluctuations" could account for such a huge increase. I checked their 12 month contract rate and StarTex is not offering competitive rates like they used to. Their current 12 month rate is $.108 kwh. For comparison I just signed a 12 month contract with Cirro for $.09 per kwh. Both quoted rates include fixed charges and are based on 1,000 kwh of usage. On the Power to Choose website about 70% of the competing 12 month plans are cheaper than StarTex. If your renewal is coming up with StarTex it is definitely time to shop.
Hello Cody; I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be my pleasure to review your account. Please contact me directly at jennifer.lewis@startexpower.com. I hope to hear from you soon. Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
No longer competitive
I have been a Star Tex customer for at least two years. My contract is up for renewal, and at first I was going to renew with Star Tex; but I, too will have to switch providers. When I shop for rates, I am seeing prices as low as 8.8 cents per KWH from some companies, with most in the 9.2 to 9.5 cent range. I switched from Reliant because Star Tex had such good rates. I have never had any customer service issues with Star Tex, but I am frankly shocked to see their rates are now on the high end of the spectrum (10.7 per kwh). I can even get better rates now with Reliant!I see several postings on that ratings site from customers who had the same experience as me. They loved the service but are leaving for better rates. I am not saying Star Tex has to be the lowest; but they are simply no longer competitive. It's a hassle to have to set up a new account with a new provider, but this price hike is too much to take.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
What is Customer Service? Rate Hikes!!
Amazing how when you call, they need to research and call back. Wait for days, months and NOTHING! My rates went up, no reason then they said my contract expired but I renewed prior.....ALMOST DOUBLED MY RATES!!!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Excellent Company hate to leave
I have been with StarTex Power for few years and my contract is up for renewal. I have been very happy with StarTex Power until I saw that the new rates (> 10 Cents) they are offering me are too high for me in this economy. Sad to say goodbye as I have a cheaper written offer from another company.
My congratulation for wonderful job they all are doing at StarTex Power.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
So Sad to Change from Startex, but Renewal Rates just weren't competitive
I have nothing but absolutely positive things to say about Startex. Their billing is easily read and accurate. Their signup prices were competitive and their minimum usage fee kicked in at a much lower usage than other companies. They were extremely helpful in their signup and the only time I spoke with customer service, which was to ask about renewal rates because my contract is ending, they were extremely polite and helpful. I was only on hold for maybe 2 minutes and the young lady who helped me was exceptionally polite and knowledgeable. The ONLY reason I'm having to leave is because they are offering me an increase in my current rate for the next 12 months and they are quite a bit higher than some of the new contract prices that other companies are offering right now. However, I had intended to stay with them if they would have maintained my current rates so if you are a new customer, you cannot go wrong with their service or prices!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Terrible Customer Service and Beware of Usage Fees
When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of $10. When I called to express concern, the customer service agent named Angie became belligerent and confrontational and fought me tooth and nail on removing the charge. I am still waiting on a call back from the supervisor. Stay away from these guys.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on March 9th, 2014
Big issues - Faithful Customer + Contract of Promises
Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. And had alway recommended @ more than 50 times in pass years.However, until I saw that the new rates they're offering for existing customer @ June 17, 2012, so I had sign up early.After all, I never had any problems with their service. Always helpful over the phone and online, they made it easy on me every time I've had to renew early. But, After little over month later got an unexpected renewal contract mail, said that due to StarTex Power were purchased by another company and things have to change.What ???!!!! Why me???So, now the StarTex Power staff saying they cant find my contract and they want me to use their month-to-month plan rate 20 cent per KWH.*(use under 500 kWh )That rate is too high !!!!!! Very dissapointing !!!! jacked my rates sky high!!!!What happening about my last early renewal contract that was promises to me ??? That was @ June 17, 2012 and June 18, 2012. I did sign up online and got confirmed two time by email, again !!!!On June 18, 2012 they had told me their computer system had little error, but they will honor my online renewal contract.That why she had resend me another WEB ### CONFIRMED AND LOCK ME IN FOR another three months renewalcontract new rate @ 9.1 per kWh.Do they want my business ??? Decision, decision, decision ???!!!!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Terrible Customer Service and Beware of Usage Fees
I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally the minimum usage fee is now 1,000 KwH instead of 500 and was hit with a $9.95 fee. hen I called to express my concern to customer service, Angie became belligerent and confrontational. Not only did the meter reading not go for the full month, it was only 29 days and I was barely under the usage. When I tried to explain this she said Oncor controls it and they weren't removing it. It was one of the worst customer service experiences I've ever had. I asked for a supervisor and am still waiting on a call back. Avoid these guys at all costs--they no longer value their customers from what I can tell. I would cancel them tomorrow but will get hit with a $150 cancellation fee.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on March 9th, 2014
Trying to charge us $3K for nothing!
This company won't let us out of our contract! It's a really long story but they're charging us over $3K for terminating a contract when they haven't done anything! We even offered to switch to them once our current contract ran out but they're not having any of that! What kind of uncaring, selfish people are running that company?! Show some damn empathy in these harsh times for goodness sake! Where's the humanity & understanding & compassion in this company?
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
StarTex Power - Good Experience
I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Renewal
I received a visit from a TXU representative today advising that the people in my community are being overcharged by our electric provider. She explained that although my contract states one rate with Startex Power, Im really paying between 11 to 12 cents for energy. She offered me a 5.5 cents rate for 24 months and a visa gift card for $150.00 if I would switch to TXU and stated that if I was not satisfied with my first bill they will switch me back to Startex. I usually don't entertain sales reps but the 5.5 cents rate got my attention. After a few more questions I declined her offer due to a previous unpleasant experience with TXU. Since it is time to renew my contract I went to a website that compares rates for my area. I saw a couple of rates that seemed to be reasonable but not too familiar with the actual companies. I then went to Startex Powerss website and saw one plan that Id like to enroll in but its only a 9 month plan (wish it was for 24 months). I have been with them since September 2007 and have no complaints about my bills but I will continue to look since I have a little time left to renew. I wish they offered more competitive plans in my area.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Watch Out When Your Contract Expires!
I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Highly Recommended
I have been with Star Tex for about two years. They have very competitive rates and good customer service. We saved lots of money over Reliant or TXU.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Too Expensive - 6 years loyal customer
Was a 6 year loyal customer, no longer. Their rates are no longer competitive and now they are charging an additional $9.95 because I don't use ENOUGH electricity. Really. Called and stated I would not be renewing and customer service could have cared less. Bye bye.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on March 9th, 2014
Beware of Deceptive Practice
Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 12th, 2018
It's Time To Move On
I've been a Star Tex customer for 3 years, and I would have to say had a good experience with them up until now. After the first year, they notified me that my contract was up for renewal. I requested them to renew at a certain rate, which would have been comparable to one of their competitors. They agreed, and all was well. I was in for a surprise when that contract expired. No notice, and just a surprise bill with the rate jacked up 3 cents KWH. I sent Star Tex an email asking if they would lock in a lower rate, letting them know that if they did I would refer a customer to them. I received a big N-O, and that was the end of that. I then requested a letter of credit from them, and haven't heard anything back. Needless to say, it's time to switch, because my monthly electricity bill is way too high, and they are simply no longer competitive.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Sold my Business-Still getting charged cancellation Fee?!!!
In Dec. of 2011 I signed a 3 yr. contract expecting to be operating my business for another 10 yrs.Unfortunetly, my parents in Vietnam (my homeland) have been sick and decided to sell my businessand move back home. The new owners and I have signed a Bill of Sale with no transferable debts,contracts, liabilities, etc. They have other cleaners and have the same REP they have had for over 20 yrs. and will not transfer the contract with StarTex, Because of that I will have to pay thousands of $7,000 in penalties. I am shocked, disheartened, because it will cost me to make this move and I cannotafford that kind of cost. I asked the new owner to consider transferring,but his rate with his preferred REP is .001 less. I cant blame them. Ive been told to file a complaint with PUC. Can anybody else help me? Should I hire and attorney? At this point the cost of an attorney may be less, if you can believe it. I;ve told my story over and over and everyone tells me that it cannot be. But, the new owner does not have to enroll new move in with StarTex, not necessarily good for me. Please help me!!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Contract Renewal
StarTex has always been a good company in the four years that I have been with them. When it came time to renew my contract, customer service tried to work with me on my rates and could only offer me a nine months contract ( I was hoping for six months) with a slightly higher rate then previously. I took it because I never had any problems with them and they have never had any hidden fees. The only thing that I have found disappointing is that within 4 days of my contract renewal, rates dropped below where I was previously. Especially, because when I originally contacted StarTex about possibly keeping my previous rates for renewal, it couldn't be done and now the rates are lower. I may consider switching companies in the future if it means lower rates and a better monthly contract.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure
— Constellation on September 26th, 2018
I'm Very Pleased
I switched to StarTex 6 months ago and have consistently had lower bills than with TXU. I had a rate of .13 per kW in the winter and .15 per kW in the summer with TXU and now I have a fixed rate of .09 per kW. My bills have been at least $29 less a month even when I used more kWs. I have saved $289 in 6 months compared to the same time last year with TXU and I used more kWs with StarTex. They did not charge me a switching fee or a deposit. I have not had any interuption of service. I would recommend them.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Local Company
I really like the idea of using a local company..they have been great and after watching new companies go out of business i feel good about them
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
I got screwed by Startexpower
I have been with StarTexPower since 07, and have not had a problem untill now when I got a huge electrical bill. I always have re-signed up with StarTexPower in December, and did again the first week of December 2011. I remember becauce I had my son over at the time and was trying to get him to switch to StarTexPower. I received in the mail a letter from StarTexPower to go to there website and punch in the code in the letter and I would received my new offer, which i did. The offer was 0.087 per kwh which seemed good to me, even though i saw better offers out there. I clicked the accept box and the next screen said that it was a done deal, and that is all I would need to do. I checked the electric bills for Jan and Feb and all was good, they were charging me 0.087 per kwh like they were supposed to do. Then I quit checking the bill untill I got the July bill where I saw they charged me 0.143 pre kwh, so I called and they said I did't signed up and they could charged me what ever they wanted. I said I did signed up, and her response was prove it, and I asked her how could I prove it, and she said that was my problem. I asked to talk to a superviser, and she said one would call me tommorow, of course nobody did call me, so I called back that evening, went thru it again, was denied again, and I asked to talk to a superviser again, was told to hold, which I did for 25 minutes, and finally got to talk to a superviser. She said there was nothing she could do nothing for me accept offer me 20 dollars back if I signed a new contract even though I been with them for five years. I declined and will instead switch to somebody else, and file a complaint with PUCT. I caned help but think that they lose your sign up sheets at low rates so they can stick it to you when your not looking. Anybody else with this problem, maybe there is a class action lawsuite there if this is a standard bussiness practice of theres.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Changing for the worse!
First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also. It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
I Love StarTex !
StarTex customer service is the best, they are always friendly and I have the option to talk to a friendly representative instead of an automated system. They truly know what customer service is, they are the BEST ! I also like the rates they charge!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Beware of this company
Beware of this company, I have been with them for five years, and I re-uped for 12 months each time. This last time they "lost" my sign up sheet, and when I noticed they were charging me .145 per klw vs .087 which is what they should have been charging me, they refused to do anything about it, except offer me twenty dollars off, if I would sign up again, no thanks, I moved on to Champion, who is by far the highest rated electrical co by JD Power, and this site as well. The best part is an even lower rate than this crooked co would offer me (.084) and don't bother with your phony offer to contact me from Startex which I see with ever complaint here, after three phone calls to even reach a supervisor, at Startex, I don't won't any more.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
A Nightmare
I have been a customer for several years and I have eight accounts. Recently, someone (probably a new college graduate without any business experience whatsoever) at StarTex decided to change a working and functional website and webpage. Consequently, now I am getting bills for bills that have been paid already and the webpage does not allow a review of the bill. I have sent more than a dozen complaints via emails and in response I got nothing but a computerized email that someone would contact me within 1 business day. Now is over two weeks and no one has contacted me. However,, instead I received threatening email that my services will be disconnected. This company WAS good at one time but now it went down to worse company. The customer service is worse that Best Buy. Time to move on and never to return. Goodbye StarTex.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Star Tex Power - Hidden Rate Increases
Star Tex Power raised my rates without any notice; my bill went from my fixed rate of 11 cents to over 20 cents per kilowatt! I didn't even notice for two months; when we called to ask why they didn't contact us about our contract expiring, the customer service rep said "we got too many complaints for calling, so we quit doing that..." Up until my contract expired, I was fairly happy with Star Tex... now I would not recommend them based on my experience.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Good While it Lasted
I've been very pleased with StarTex for the last 3 years, but now that my contract is expiring I see much better rates with other companies compared to the renewal offer I received.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Absolutely Horrible
Same as all the other reviews, they changed their billing system without notifying their customers. Hold times exceedingly long so I tried emails, but those went unanswered. Customer service reps worthless, double billing, unexplained charges/credits, and rate increases to boot. Adios StarTex, never again.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Double rates
I was checking your ratings in the internet and I saw your response to a customer whose rates went from .o9 to .12 in July, 2012. My contract expired in May and I did not realize it until yesterday when I noticed that my rate is .165 from .09 in May. I contacted your representative and they told me they cannot do anything for me because I was on month to month. I am switching to another company from next week. I had been a StarTex customer since 2007 and I am very, very disappointed with your company. Al almost 50% rate increase is shameful to say the least. They told me they had sent me a notice of expiration but I did not receive it any. I have two accounts with you which will be switched over next. I called twice and I was told nobody could d anything for me and there was no supervisor who could talked to me. So much for great customer service. Maria
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Very happy
We've been with StarTex now for over 2 years and have been very happy with them. We originally signed up due to the high customer service ratings after web research. The rates are competitive (we always look for 12-month fixed rates), not the lowest, but then again, I don't mind paying a bit more for great service like this. It's time for us to renew again and after comparing the fixed 12 rates at our 2000KW/h usage level, StarTex wins again. Thanks StarTex, keep up the good work!
StarTex Power appreciates your business Mr. Pascarella!
— Constellation on October 9th, 2012
Too expensive!
After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice.
Mr. Kessler, I'll contact you directly regarding your account. Regards, Jeryce.
— Constellation on October 9th, 2012
Happy with StarTex service
I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
A very professional company
This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years.
Thank you for your feedback Mr. Blaine. StarTex Power appreciates your patronage!
— Constellation on October 9th, 2012
Expect 250% jump on your electricity rate when you forget to renew contract with this company
Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent.
Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill.
Run away from the company! That's my suggestion now if anybody ask for opinion.
StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.
— Constellation on October 9th, 2012
Adequate
Adequate company
Poor web site for management
We are so sorry that you had a negative experience with our website. We are currently in the process of revamping a few things and are experiencing some growing pains. Our goal is always to make sure that our customers have the best experience possible, if you are still experiencing these issues please call 1-866-917-8271 so that we can be sure to address your problem.
— Constellation on September 26th, 2018
Great service for years
Overall I have had great service from Startex since I switched from TXU in 2009. TXU failed to notify me my contract was up and switched me to a monthly rate. At first I thought the high bills was just the hot Texas summer, but then I discovered I had been paying exorbitant rates with them after years of loyalty. So I decided to switch, did plenty of research and at the time found Startex to not only have great rates, but one of the lowest monthly base prices (this is where many companies get you - if you use below a certain amount - Startex is below 499 kWH - many others are below 700-1000. I use less than 499 about 2 months out of the year, but less than 1000 seven months out of the year.) Anyway, they have always sent me a notice when my contract was about to expire and at renewal my rates have dropped even lower each year. Recently, my husband left and divorced me and I needed to switch service into my name. The first rep I talked to when I called wasn't quite as helpful as others, but told me I needed to wait until closer to the end of the contract. When I got within the time frame I called back and got a wonderfully helpful rep who helped me open my new account and didn't charge any deposit fees. I'm also impressed that when people do post complaints on here they always respond - most other companies don't.I was actually being invited to join an MLM energy company, but after doing my research, decided not to do so and stay with Startex. (And yes, I am a REAL customer).
Thank you for your remarks Ms. C. StarTex Power appreciates your business!
— Constellation on October 9th, 2012
No stadiums, no frequent flyer miles. Just cheap juice.
I got exactly what I paid for -- reliable service and a good price. The website is no-frills, but perfectly functional. I'm very satisfied.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Adios Startex
They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplained charges/credits, uninformed customer service reps, increased rates. Stay away folks.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Rotten service
We've had StarTex for a couple of years now. We pay our bill on time.
Went on vacation, and Mrs paid the bill before we left. Get home, no power. Apparently she sent $119 and the bill was for $190. 10 days late with a "past due balance" and they see fit to turn out our power. Lost everything in the fridge and freezer because of it.
Customer service was not very sympathetic, and treat Mrs like we're some sort of trouble case. Now we have "reconnect fees" on top of our bill and lost groceries.
Helpful customer service my ass. What kind of company shuts off power that quickly, and with such a trivial reason?
I sincerely apologize for the frustration and inconvenience this matter has caused. It would be my pleasure to review your account. Please contact me directly at jclayton@startexpower.com. I hope to hear from you soon.
— Constellation on October 9th, 2012
Very Happy
I just completed my first year with Startex and just signed up for my second. I could not be happier with this company. My bill has been cut in half. I live in a 2 story town home that was build in the 80s and I didn't have a bill over $200 all summer!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
No More!!!
Watch out if your contract runs out. I did and my bill doubled in price. I will not be jobbed by them anymore. This after 5 years, they are no help with it either.
StarTex Power would like the opportunity to address your concerns. My name is Jeryce Clayton, Customer Experience Consultant at StarTex Power. Please email me at jclayton@startexpower.com. I look forward to assisting you.
— Constellation on October 9th, 2012
Don't honor online rate.
I currently am signed up with StarTex and have been happy with them through my one year contract since moving into my home. Their renewal price offered was not competitive. After researching rates I went to renew through Powertochoose.org with StarTex because they had a competitive price advertised. After entering all mo information to sign up I got a pop up that said the rate was for new (move-in) customers only. It did not state this at powertocheeose.org. That's not good advertising. I'm switching to a different company for a better rate then they offered for my renewal. I wanted to stay with one company but they prevented that.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 12th, 2018
Run before you sign up!
I have been a customer for 6 years with great service until now! Constellation needs to clean out their management team and start over with someone that knows the importance of customer service. You can not have customer service reps that can not correct problems. If you ask a billing question that needs an answer they have to contact billing. Oh and don't expect a call back. I have been working on a problem for two months and now my account is locked and they don't know how to in lock it so I can renew. Once I find out for sure my contract has indeed expired I am out of there.
The billing reps never talk to anyone. I feel bad for the service reps. They are on the firing line and it is not their fault. The management team does not allow them to make corrections as before. You never get to talk to anyone further up the chain of command. Get out while you can!
Thank you for your feedback, we are so sorry to hear that you had a negative experience. Call us at 1-866-917-8271 and we will do our best to solve this issue for you.
— Constellation on September 12th, 2018
Excellent Customer Service
I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say. I hope that she is recognized for the excellence she provides!!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
SCAM!!!
BAD-BAD-BAD
I was told when I renewed my contract that there will b no monthly charge even if I didn't use the minimum monthly KW, but they did charge me $9.95 & after I requested to investigate what the rep told me on the ph, they said that I agreed to that, but when I told them to let me listen to the recorded conversation, they said no! They also didn't want to give me the address to their legal dept so I can send them a letter from my Atty.
DO NOT SIGN UP WITH THIS CO!!!
BAD-BAD-BAD
Thank you for your feedback, we are so sorry to hear that you had a negative experience. Call us at 1-866-917-8271 and we will do our best to solve this issue for you.
— Constellation on September 12th, 2018
StarTex is the best.
Switched back in March. Process was totally seamless. No complaints whatsoever. Haven't had to call customer service once.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Loyal Customer for Many Years - Not Anymore
Since the buyout from Constellation Energy - this company definitely no longer understands customer service. They are hard to reach and the folks I have talked to are rude now in customer service. I have been a loyal customer for many, many years and never shopped the prices until now. I will definitely not stay with StarTex when my contract is up in the next few days. I am making a switch!
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 12th, 2018
Horrible Customer Service
Have a commercial building in McAllen Texas. I had ordered STARTEX to stop service due to a new tenant coming into the building. Low and behold STARTEX failed to stop service and tenant ran up a bill under my name. Then had a bill collector hounding me for the bill and was extremely rude and offensive. Having to clear up a problem created by STARTEX that should have been avoided by them. Definitely would not recommend and will never consider them due to bad service, ignoring my requests, and extremely rude unprofessional behavior.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on November 20th, 2012
Broken Promises & Horrible CS from a former great company
I have been with Startex for over 3 years and had nothing but praise until Constellation took over. When renewing the new offered rates charged 9.95 for low use. I called to cancel and was offered to stay at same rate I previously had. When my contract was not updated and my bill was late I spent more then 20 hours on phone trying to get my bill and to get Startex to honor agreed on bill. It is now 7 months later and my bills are still messed up and I cannot get a straight answer from Customer Service or a promised call back from a supervisor. Something is seriously wrong with this company as they don't have the ability to bill correctly and customer service does not have the ability to resolve or correct any issue. In the past 7 months my bills have twice skipped months and I still don't believe they are charging me the correct rate. The really sad part is a call to this companies customer service will not resolve any issue.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 12th, 2018
Been with Star Tex for 3 years
I've been with Star Tex Power for 3 years now and they have easily saved me thousands of $$ No complaints and a staight forward, guaranteed rate.
Just a simple bill that I pay on time each month electronically.
Hard to beat them.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Reasonable rates, they keep the power on
Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 12th, 2018
Billing sucks
When I first signed on with them my bill was never more than 115. Now my bill is never less than 135. I've been having family tragedies and have been in and out of the city for the past 2 mths. The bill completely slipped my mind. So I figured it would roll over to the next and I would just pay it all one lump sum like most companies. HELL NO two weeks later I'm back in town and come home to no lights. They give you no lee way. I have 3yr old twin daughters this was an outrage for me and them. I call. And ask them can they reconnect and I could pay it the next morning when I get paid and the response I got was unfortunately our system is automatic and we can not restore power until the balance is paid in full and even then there is a reconnect fee. Miss me with the bs startex there is always a way. DO NOT USE THIS COMPANY. THEY DO NOT CARE FOR THE CUSTOMER. I'm switching to txu. I'd. Rather pay more and be service satisfied than deal with this scrappy company
StarTex Power would like the opportunity to address your concerns. Please email us at Service@startexpower.com or call us at 866-917-8576. We look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on January 16th, 2013
Billing Department Bad Bad Bad
I had trouble with receiving my bills throughout by contract with this company. They sent me my last month bill but not my final bill, never sent me any notice of owing them money and then turned me over to a collection company for $43.50. Never, Never,Never do business with this company! You will regret it in the end.
Hello Mr. Peyton, We sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at Service@startexpower.com. We hope to hear from you soon. Best regards.
— Constellation on January 16th, 2013
Worst online systems ever
First bill came in LESS than 2 weeks of service
Tried to sign up online and their system is down
Tried to call their customer service ...and no one answers ( during hours 0
First impression is this is a slockey outfit and not recommended
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 12th, 2018
Terrible Customer Service
I was previously with StarTex Power for several years with no problems. My contract expired and I switched to another company simply because they had a cheaper rate at that time. My problem started when I received several e-mails from Startex over a several month period which indicated my bill was due and I owed over $1000.00 each time. I no longer had an account with StarTex so I e-mailed them and forwarded a copy of their e-mail to ask why I was being told I owed money when my account had been closed for months and I did not owe any money when I switched. No reponse after a month, so I e-mailed them again, also attaching their e-mail and my previous e-mail. I waited another 2 weeks and still no response. This time I e-mailed their customer service and cc'd several high ranking members of their company whose e-mail addresses were provided on their website (thinking surely if higher management was notified I would get a response). Well I was wrong. It's been months and still no response. I haven't received any more e-mails regarding payment due. I am keeping all of the documentation showing where I tried to contact them numerous times with no response and my account was closed with a zero balance. I will not sign back up with them in the future if that is how their customer service is handled.
StarTex Power would like the opportunity to address your concerns. My name is Farena, member of the customer experience team at StarTex Power. Please email me at fdavis@startexpower.com. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on January 16th, 2013
NEVER AGAIN!
The absolute worst utility provider in TEXAS!
Horrible Customer Service!
Horrible Billing practices!
Do not ever overpay your bill- they will not refund you!
Do not ever pay your bill one day late- you will get a disconnection notice!
Do not ever accidently underpay your bill, even for $3- you will get a collection notice and get charged a late fee of $40.
Run, don't walk!
I cannot wait until my contract ends!
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on March 14th, 2011
Competent Customer Service - Reasonable Rates
I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference.
Thank you for your remarks Ms. Monica T. StarTex Power appreciates your business!
— Constellation on January 16th, 2013
Good Electric Company
I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company.
Thank you for your remarks Mr. Foster. StarTex Power appreciates your business!
— Constellation on January 16th, 2013
Startex for me
No problems at all with Startex. However, they no longer have the lowest rates.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Grateful and Oh, So, pleased!
Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!
Thank you for your remarks Mrs. Lindsey - StarTex Power appreciates your business.
— Constellation on February 27th, 2013
Be Warned
After several years service and my contract ending, ST sent me a offer for renewed service. After filing the new service request I was under the impression of getting a new contract. After checking my last bill, I noticed my rate ($0.133) was not moved to the newer rate..!
What's the point of wasting the energy to contract for an additional period of time? So much for customer service. Bye, Bye Star Tex, you have a problem and I choose not to continue your service.
Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.
— Constellation on February 27th, 2013
VERY PLEASED
I just have to say there customer service is A+++ I dont have to wait on the phone forever to talk to anyone!... There prices our cheap and I just love them! Been a customer since 2007
You made our day! Were always happy to hear about positive experiences from our customers.
— Constellation on September 26th, 2018
Horrible company
Avoid these guys at all cost. Downhill since
acquired!
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on August 12th, 2011
Little to Recommend
StarTex was once independent and they were great. Then they were bought by Constellation Energy and it's been a nightmare ever since. They screwed up almost everyone's bills at one point and were impossible to reach during the fiasco. Further, they sent out delinquent notices due to their screw up. I asked for and received a letter stating so, just to cover my rear. Their plans are difficult to understand, which is saying something given how hard all of them are. Additionally, when my contract was up, I called them to see what they had available. I asked for the best price based on my service. They quoted me a plan based on at least 2000 kWh per month. Well, my average is only 1037 and I only hit 2000 or more four times in the last 28 months. But, wait, there's more. This first plan included (at no extra charge, just a higher rate!) Air Conditioning "insurance." Be very careful of such insurance plans. At best, they're simply prepaid inspections and at a very high price. So, I asked for a cheaper rate and after about 15 more minutes, I finally got to what their cheapest plan is. Why should one have to go through such nonsense to find the best rate?So, given lousy customer service, rates that are on the high side, and statements that are a pain to retrieve, who needs StarTex/Constellation Power?
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 12th, 2018
DO NOT sign with StarTex
I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however it took several days to correct on my end. During that time i acquired $280 in over drafts fees. They were credited to my account. They did the same thing a month later only they didn't correct it and only gave me 50% reimbursement of the fees. I had letters from my bank, bank statements and even allowed them to contact my local branch to get it resolved once and for all.
I want to say that StarTex WAS a wonderful company and we never had a single issue. Until CONSTELLATION bought them.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Pretty decent company
I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.
Thank you for your remarks Mr. Bob - StarTex Power appreciates your patronage.
— Constellation on February 27th, 2013
Leaving after seven years
I have had Startex Power for seven years and was pretty pleased. Recently (and without notice) they raised the minimum usage level from 500 kwh to 1000 kwh and DOUBLED the minimum usage fee from $4.95 to $9.95. I don't plan on paying an extra $10 a month for at least half the year for being conservative with my energy. There's way too much competition with power companies where I live for that. I will be cancelling and switching the minute my contract expires.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Avoid
I chose Startex due to low cost. Order experience and initial contact was fine. Like some others here thought I failed to renew their contract one month and was hit with a massive bill. Started calling customer service and found them EXTREMELY UNHELPFUL and RUDE. I canceled my account. They still make daily collection calls even after payment arrangements have been made.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
RATE CHANGED FROM 8.5 TO 14.4 KWH
THE CONTRACT EXPIRED. THE RATE JUMPED FROM 8.5 TO 14.4 KWH. A PRICE THAT WAS NOT CONSISTENT WITH ANY OTHER RATES -- DEFINITELY A RIPOFF ! I OVERLOOKED THE EXPIRATION OF THE CONTRACT DUE TO A DEATH IN THE FAMILY AND NEVER GOT A NOTICE FROM STARTEX. I EXPLAINED THE SITUATION WITH THE SUPERVISOR. THE SUPERVISOR/COMPANY WOULD NOT GIVE ME A BREAK.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Startex refuses to apply payment properly after I sent them copy of cancelled check
I've been with Startex for a few years, and I have learned that they lack the competence to process 2 invoices (for 2 accounts I have) that I mailed them in their own envelope. They cashed the check but refused to apply the money to my accounts. Then they threatened to cut off my service if I didn't pay the amount due (of which the money had already been received, accepted and cashed!). I had to give them a credit card over the phone to stop my power from being cut off. I sent then a copy of the front and back of the cancelled check along with emails AND THEY STILL DIDN'T ALLOCATE THE FUNDS TO MY ACCOUNT PROPERLY.Customer service is a joke as these folks dont even know how StarTex does the billing, how they apply funds received and then they tell me the computer allocates the money a certain way when its received. Well, if that's the case, why the heck do they have a line below the amount due on the invoice where we the customer are asked to fill in how we want the check allocated ??????? This alone is mis-representation and another scam to squeeze WRONGFUL late charges out of you. Anyone out there know of a good lawyer to sue this company? I'm confident in a suit we can get their records of 1,000's of people they do this to all the time to add as additional plaintiffs.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Very pleased with Startex power
I have had Startex off and on for several years and have been happy for the most part. They have never got my bill wrong. The only thing that makes me consider switching is since constellation energy bought them out their rates have gone up and are not near as competitive. If they would offer their current customers better rates when it is time to renew then they would not switch as readily. After looking at the companies who have six month contracts today I find several in the 8.0 to 8.5 per kwh and star tex is at 9.5 for the same 2,000 kwh level. It seems that as you get close to renewal the price goes up just before you can lock it in (within 45 days before). I hope in the future they look at this so maybe they will change and want to keep their current customers. Thanks
Thank you for your remarks and feedback Mr. Gigout - Your suggestion will be forwarded for further review. StarTex Power appreciates your business.
— Constellation on February 27th, 2013
Thanks StarTex for charging $9.95 per month to use LESS electricity!
I've been a StarTex power customer for 2 years and my renewal is approaching. To my surprise StarTex has decided to increase the penalty for conserving electricity from $4.99 to $9.95 per month and raised the usage from <500kwh to <1000kwh. Use LESS pay MORE. What a deal! I called Customer Service and was basically told 'too bad, so sad'. It's time to start shopping again and I suggest you do the same.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Great Rates/ Great Customer Service
Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Excellent Provider
We have used Startex energy for the past 4 years and have never had a problem. Competitive rates, no surprise charges and have never had a reason to contact their customer service.
Thank you for your remarks Mr. Scott - Startex Power appreciates your patronage.
— Constellation on February 27th, 2013
Once Great - Not Anymore!
Was a loyal customer for years, but recently their decline in customer service and care has made me reconsider. They were always so great about letting me know when my contract was about to expire (a huge perk in my opinion) and providing me different renewal plans with incentives based on length of service I could sign up for. This must be a thing of the past. I did not get a renewal notice this time (via email or postal mail) what I got was a big fat bill with outrageously charges once my contract had lapsed. I called customer services and they were anything but helpful - all they tried to do was push me into another contract. When I was on hold for nearly 10 minutes I had time to explore other much, much more reasonable options and told the customer service agent I'd be taking my business elsewhere. They couldn't care less. After over 5 years of customer loyalty, I feel that this company has gone downhill. I would not recommend them at all!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Overcharged!
I renewed with StarTex after my original contract ended and received a confirmation that my order was received. Three months later I figured out that my renewal had NOT gone through in spite of the confirmation I had received and that StarTex had been charging me much higher non contract rates. I had been overcharged several hundred dollars! It was an act of congress to get a refund! I will never do business with them again.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Plans offered to existing customers
I have been a customer of StarTex since October of last year and have been very pleased with their service. Twice I have signed up for the three month plan, but at this renewal period, it is not offered. I asked via live chat if I could sign up for the three month plan and was told to call customer service and they may be able to sign me up. Customer service would not sign me up and was not concerned that I would cancel my service and switch to another company. I mentioned that the three month plan is offered to new customers and she suggested that I cancel my existing and sign-up as a new customer under my husband's name. That has to be the dumbest solution I have ever been offered by customer service representative. She could not offer and explanation as to why it was not being offered to existing customers. I would think that StarTex would be more inclined to offer existing customers better deals, so they will not cancel.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact JoAnn James to discuss this issue.
— Constellation on March 13th, 2013
Happy with StarTex,
Today I received an update on the bad weather going through Houston, Texas. I am so satisfied with the rates and customer service.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
You have got to be kidding!
Good grief! I just got my first bill from StarTex and I believe that I chose the wrong company to provide my electricity.I retired and moved from MN back home to TX last month and I can't believe how much more expensive electricity is here than with my electric coop back in MN. I am now paying 12.333/KwH here after paying 5.4/KwH in MN. I live in a 750 sq ft apt and I make a concerted effort to conserve on my energy usage. The very same amount of KwH would have cost me $35.91 in MN rather than the outlandish price of $81.99. $46 Is $46.regardless of whether or not I am on a fixed budget or not. It's illogical to keep paying a high rate like this one! After only one month with StarTex, I'll be looking elsewhere!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Review 1
Never had any difficulty with this provider.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Headache Free Service
We got 1 year contract with this company by a friend's recommendation and never had any issues though we were skeptic for every new energy company that we hadn't been with. We even moved between our contract term and they were so easy to transfer the connection and even let us have energy at both places for few days while moving. Great customer service. Highly Recommend them.
Thank you for your remarks Mr. Ghalib - Startex Power appreciates your patronage.
— Constellation on April 17th, 2013
Very pleased
After searching several different electricity providers in my area I found Star Tex to have the lowest rates. I have renewed with them 2 times and found they ahve been a good provider with above average customer service (Not the best but certainly not the worst) It's like gas we all use it so we all have to pay for it. You look for good gas prices don't you. Be sure if you apply on line and everything looks like it is set call and talk to a PERSON and verify that was my only complaint. The service I requested online was not what was registered with the office they did correct everything.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Service and Pricing are great.
Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Contract w/ StarTex at your own Peril
Had been using StarTex for years. Recently my tenant, unknown to me, "signed" a deal with a new provider, unknowlingly to me. StarTex sent me a bill for $500 for cancelling the contract! StarTex promised to "review the matter", NEVER got back with me.
Moral of the Story - Buyer Beware when signing a contract w/ StarTex. Should something happen, their answer is a non-negotiable $500 penalty.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on April 17th, 2013
Terrible Experience Trying to Cancel
I had no problem with StarTex when I was a Customer. The problem came when I moved and had to cancel service. They charged a $150 early termination fee that they do very kindly offer to refund when you show proof that you moved. That was good news! The bad news is it's now been 7 months since I cancelled service and I STILL haven't received my full refund. It's been 7 months of back and forth emails and phone calls to get it resolved. I will say each person I've talked to has been very kind and professional, but the problem is they don't follow up when they say they will and haven't resolved the situation for an extraordinarily long amount of time. I have wasted so much time having to email and call to get this handled. They were a fine provider, rates were good, and the people are nice--but this experience has been so so frustrating.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
StarTex Processes Received Payments LATE
I had been with StarTex for several years and have several homes (all StarTex). If the payments are not sent in at least 10 days early to StarTex office in Dallas, StarTex will start sending out "Late Notices". Called StarTex up, they insist that they process ALL received Bills the same day. BS!! I am tired trying to get my payments mailed in 2 weeks early, seeing how StarTex (now Constellation) can not get their act together or at least acknowledge that they have a problem, I have decided to take all my business to Champion. So long suckers!
Hello Mark, I sincerely apologize for the frustration and inconvenience this matter has caused you. It would be our pleasure to review your account. Please contact us at service@startexpower.com with your account information and we will be happy to investigate this issue for you. I hope to hear from you soon. Best regards
— Constellation on April 17th, 2013
Great
Been using it for almost 3.5 yrs, had a jump from almost 15cnts in 2008 to 9 cents in 2009 and was WOW, electricity became cheap and saved around 50+ $ PM jst because of rate reduction. Your rates are very competitive and CSRs very friendly. What I see you guys lacking in is a quality website and some reward programs which otherwise can cause some loss of customer base.
Good Luck!
Thank you for your comments Nitin Mahajan - Startex Power appreciates your patronage. Your suggestion will be forwarded to the appropriate department for review.
— Constellation on April 17th, 2013
Not perfect, but close. Offers 100% wind power
Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move.When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!
Thank you for your remarks Kevin. StarTex Power appreciates your continued patronage.
— Constellation on April 17th, 2013
Cutomer Service - take a nap while you wait
Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 minutes and no luck yet. Startex Power, where customers see stars. Service charges have doubled.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Cwade1986
This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome.
Thank you for your remarks Mr. Wade. StarTex Power appreciates your continued patronage.
— Constellation on April 17th, 2013
No more 3 month plans 6 months in. Total bait and switch.
I have been using StarTex since last September after seeing a competitive price listing on powertochoose and a recommendation from family members. Everything about managing my bill payments and my first renewal was excellent, but now that I try to renew my bill for 3 months again the second time, I was told I can only opt for a year or more. I have 6 months left on my lease, StarTex, you aren't amazing enough that I am going to pay an early termination fee or go on some wallet gouging month to month plan to continue your services.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on April 17th, 2013
A sorry company
After the switch, this company is worth a flip!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Great service and no surprises
StarTex has been great to deal with. Excellent customer service and no surprises when the bill came in. Been with them for the past 6 months and am very satisfied. Only downside is that they no longer offer 6 month plans so I'll be forced to change providers... a shame really. Lock in for 12 months and avoid the headache I'm having trying to find another provider... bleh.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on April 17th, 2013
Poor Customer Service
Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.
When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Startex came through
After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Couldn't be more pleased!
I've used them for over 3 years and I couldn't be happier. Low prices, great service, awesome customer service and easy to use online site. When comparing my electric bills with my friends, mine are always lower, even when my usage was higher. Even their variable rate prices are consistently lower than any of the major companies. I definitely recommend them!
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
It's easy to start but to renew....
Contract came to an end....they raised their rates (not a biggie) but when you try to renew....it's MORE! compared to what's in their mailings. You call and speak to someone, they play the tag game and send you to another operator in which you are on hold for a Loooooonnnnnnngggggg time! Finally gave up as it seems they don't care about my account so I left.....see ya StarTex!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Start Tex LOST me for LIFE
Star Tex raised my fixed rate a trivial amount when the Texas PUC allowed it. Even though I was paying over a 20% premium above current market rates they still raised the rate. Just because they CAN raise a fixed rate a small amount does not mean they SHOULD. For me it was about principle. If I was paying below market rate I would have understood that they wanted to recover cost. Instead they neglected an opportunity to treat me like a valued customer instead of a account number. I am leaving them over a trivial $5 because they could have treated me better when I was already paying a premium price. Lost customer for LIFE. Beware all.
My name is Jennifer Bell, member of the management team at StarTex Power. I have emailed you in regards to your concerns. Please feel free to respond with any additional questions or comments.
— Constellation on September 22nd, 2011
Long Time Customer
I have been with StarTex for several years now, have not had any major problems and would gladly renew with them if they offered a more favorable rate . My complaint is that every time my contract expires, their rates offered are not as competitive as some other companies. I typically get a 12 month contract and use approximately 500-1000 kwh per month. In their offer for renewal, the additional minimum charge for low usage is now being applied for usage below 1000 kwh instead of below 500 kwh, which drives my effective rate higher. I am once again being forced to evaluate other offers and will likely go with a different company if their renewal offer is the best they can do.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Schulze to discuss this issue.
— Constellation on April 17th, 2013
Amazed
I can't believe how my payments went double in December with no reason. I had a good average of usage, but this month they have charged me like if I had my one bedroom apartment with lights in every drawer of the place . I thought they were charging me the for next month too. From 600 kWt they went to almost 1200 kWt . I have no idea how the calculated. Unfortunately I can't see how the meter is read and it looks like they decide that just because it is christmas we have used what they say. Besides that my January bill went even higher, for the same one bedroom apartment I was charged around 200 dollars being at home only one person, not using the oven, taking 4 minute showers, etc. I just Do not recommend this company with this kind of abuse.
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, and I am the Office of the President Supervisor at StarTex Power. Please email me at jbell@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on March 23rd, 2011
Excellent
Excellent customer service.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Unfair overcharging & poor customer service
Star Tex Piwer has claimed good customer service in the past. Now I would say that is in the past. They have over charged me. Representative's are rude and unhelpful. Forget about speaking to management. Be prepared to be labeled if you have problems with them. Labeled unfairly financially and with service.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on April 17th, 2013
3 month renewal
I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on April 17th, 2013
Great Company, Great Customer Service!
Have been a StarTex customer since 2008 and have never had a problem with them. Was thinking about getting a little cheaper rate but then read the reviews of the cheaper companies and saw their horrible reviews and decided to pay a little more for good service. My meter broke a few months ago and I was charged an under min fee that I called today to get credited b/c they are estimating my back bills, so I told them I shouldn't have to pay those fees if I'm now paying those months in full and StarTex said they would credit them and I'll see the credit on my next bill. So far I'm a satisified customer and will stay with them another year.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Renewal
We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on May 14th, 2013
Good company-needs a little tweaking
I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 14th, 2013
Rates keep going higher
I have been with your business for years and I recently talked to your representative before April 10th for locking in low rates. Your rep said it would be 8.6 per kwH. She told me I could not lock in this rate. My contract will end May 24th, 2013. I am only able to lock in the rates after April 10th. She also told me the rates go up and down. It sounds like I have to call in every day to find low rates. I called again after April 10th and the rep told me it is now 8.9. Four days ago I called again and now it is 9.3. They transferred me to another department and they would give me it at 9.0. I said I have to think about it. Sounds like I can never get it back at 8.6 when I first called in. Your rates looks like it always goes up, never down. I think this is a game trap. I don't appreciate your customer service. I spent a lot of time calling in and it's not going low just high.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 14th, 2013
No phone answered all day Friday 2/14/2014 Ridiculous. Hire more help!
I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high.
Supervisors lied to me. Let a Manager try to get through. Good luck Constellation on your stock sales.
The mule kicks you once its the mules fault. Twice its your own.!!!!!!!!!!!!!!!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Since bought out by Constellation - STINKS !!!!!!!!!!!!
I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They are pushing the envelope legally as far as making changes without proper notification etc. I have no plans to renew unless there is a significant change in this company before my contract expires.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
What happen to this company?
This company use to be great, it had good prices and great customer service. I've called twice to make changes to my account and after 45 minutes both time on the phone waiting, waiting, waiting, on what they call a 30 minute wait, I gave up. My contract is up soon, so I will be looking now for another company. This company needs to get their act together.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
One the fence
I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 26th, 2018
Price, Plans and Promotions
Have had Startex for since 2011. Well pleased with rates and service. However, when we received our renewal coming up May 24, 2013, the rates had jumped considerably. Looked on Power to Choose and found a Star Secure One Year Plan for 9.9. However, when we called to renew they stated they do not have that plan. It is the one we have had in the past, just a slight rate increase. The only plan they could offer us was 10.1 or 10.5. Our rate for 5/12-5/13 was 9.7. Why do you not honor the plan on Power to Choose?
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 14th, 2013
Sorry sorry people
After 6 years with Startex I to stopped getting bills after changing my contract. I spoke with customer unservice 6 times no help. They promised they would not send a past due or turn off my service and now they are doing both. I'm running as far as I can. If they try to hit me with a termination fee I will pay it the same way they send there bills, never. Stick it where the sun don't shine Startex.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Startex does not want to retain its customers
I have been a Startex customer for over 8 months (signed two, 3 month contracts and stayed on variable rates for the remaining months). I reached out to their customer service via their website chat option and was told that they couldn't offer me the same rate as advertised on Powertochoose.org because those prices were not available for renewals, even though I am out of my contract. It seems that the company is more focused on getting new customers rather than retaining their current customers. Also, their rates are on the high end compared to some of the other providers. To be fair, I have had no issues with billing and received contract expiration notices timely. I am just irked at the fact that they would rather charge their existing and on-time paying customers more than new customers. To top things off they sent me an email for referral bonuses. Why would I want to refer anyone to Startex if they won't do enough to retain me as a customer?
StarTex Power would like the opportunity to address your concerns. Please email Service@startexpower.com with your account information. We look forward to assisting you.
— Constellation on May 14th, 2013
This Company is a Cheat!
I don't even feel like typing out all the problems I had with this Company. I just recommend going elsewhere. Don't fall for their rate if it is the cheapest, you will end up getting screwed over and paying way more. They are liars and thieves. Go with a Company that doesn't make its money by stealing from you.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Lack of customer convenience!!!
I always had difficulty paying my bills due to lack of accessibility. My account was not accessible online to allow me to pay my bill more efficiently, despite my attempts to get this resolved, but it never was. The automated payment system would not recognize my account either, therefore I resorted to having to "hold for the next available customer service specialist" for at least half an hour "due to extremely high call volumes" to make my payments with a customer service representative each month. This was such a terrible experience! "At StarTex Power, customer service is our number one priority." ?? I would highly NOT recommend this company.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Great Company
I purchased my first home last year and I was very worried about what my electric bills would be in a much more spacious living area. So I compared numerous electric companies against each other. I was very sceptical at the very competetive energy price this company was offering so I signed a 1 year contract. Well I'm very happy to say this company is legit and beats all the major electric companies in the state of Texas hands down. I paid a lot more in electricity when i was living in my 700 sq ft apt. I now live in a 1500 sq ft home and I am paying less yearly than I did when I lived in my apt. I have referred 6 of my friends and all 6 of my friends have told me their electric bills have been cut in half. I wish the company offered a referral bonus because the 6 people I have referred have all referred others. Stop wasting your money. Sign up now and see the difference.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Horrible customer service
I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
A bit misleading.
A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door.
We are so sorry to hear that you had a negative experience with one of our door to door salesmen. I assure you that our intent is to provide our customers with the best plan for their budget. Please call 1-866-917-8271 so that we can assist in solving this issue and finding you the right plan.
— Constellation on September 12th, 2018
Ever increasing rates
I have been a long time startex customer. Their rates for renewals are higher than for new customers. SSDD, This company was great when it first started, now it's just doing what every other business does. Gets customers, treats them right for a while and then and then raises the bills and the plans.... not worth it anymore...
Thank you for your feedback Stephanie; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on May 29th, 2013
Poor Customer Service
I've been a Star Tex customer for 4 years now. Customer Service Rates right up there with Charter Cable. If you enjoy being on hold for 30 minutes to 1 hour plus, then Star Tex is the Company for you. Since the billing change over in January they have consistently sent e-mails stating that my account is past due, even though I spent an hour on hold re-authorizingt my automatic draft account. They really need to get their act together or they will soon be hated as much as Charter Cable/TXU and the Rest of the MONOPOLYS.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Horrible Service
Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happened to the great customer service? now I have to wait 30-40 mins to get someone on the phone or even after waiting for more than 30 mins they just hang up the call? what kind of business is this? this is ridiculous.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Retired and moved to Texas ! july2011
Here is Our experience
DEREG's : (not one co. explains the convoluted plans, very very bad for NOOBS)
what that means ,is vast complexity !
we moved Texas July 26,2011
some how the company changed hands , last month.
and we got no bills for July. (we keep reserves for when we travel out of country.
I got no warning that my rate would go from 9 to 13 cents/kw ! ouch (floating bla bla's)
I called and asked why no bill. Lost or USPS?
I owed a tiny extra amount and CC it, now.
and then was told our contract expired.!
ok ,been here 1yr +15 days,. so signed back up.
(but odd how contract ended in june?)(not told)
but at the end of the week , i get a huge bill.
NOT HAPPY, with StarTEX power.
I will switch and pay the $150 if they dont
agree to correct my billing.
No email was sent to warn us.
not resolved.
NOOBS,nail the contract end date to the wall.
or get burnt. In Texas.
Set stat to 79F. (works great in summer)
avoid Teaser rates ! dont eat the worm....
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on September 19th, 2011
Retention efforts fall short
We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 29th, 2013
Customer Service and Billing Pathetic
I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was not getting any bills for electricity. I just noticed by accident after 3 months!!! I am trying to get hold of the customer care and understand why that happened and on the call for the past 58 minutes and counting but havent got a chance to speak to the customer care yet...Its not worth it...I am moving out for sure!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Non Competitive in Renewal Pricing
Very few issues, customer since 2008. Not competitive in renewal pricing for the first time in 5 years. Sad to switch from a company with very few issues, competitive pricing is crucial in this economy as our employers have stopped giving raises.
StarTex Power would like the opportunity to address your concerns. Please email us at service@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on May 29th, 2013
BEWARE!!!! Incorrect charges, FOREVER WAIT TIME!!!
Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO.
My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge.
LOCATION IS AN EMPTY NON RENTED LOCATION.
WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE!
In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!!
SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!!
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Price is very restricted and high for existing customers
We have been with Startexpower since 2006. It's always hard to get a better rate as an existing customer. Tried to talk to Startexpower cusomer service a few times about the rate a few years ago, the only answer was that they did not really need our business. Being a very loyal customer for seven years, it is sad to find out Startexpower does not need a loyal customer.
We do like to stay with one provider and do not like to always switch providers.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on June 18th, 2013
Switch over to Startex Power - they are GREAT
If you are considering switching over power companies, I HIGHLY recommend Startex Power!!Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES. Now I know why they keep winning the BBB Customer Service Awards.
Thank you for your remarks Mrs Lainie - StarTex Power appreciates your business.
— Constellation on June 18th, 2013
REnewed many times but.......conflicted
I am a long time Customer of Startex and I am so very conflicted because I had this service at two residences. Before the merger they were so superb. I referred friends to this company. Since Oct 2010, I have not been totally happy but tolerant of the services. . It is time to review and renew my services again and. I am leaning to shopping around. My rates end on 060213 and I have spoke to the customer service but. I wasn't happy with the response. Two years ago I was over charged with the smart meter installed on the new home I bought. HOHUM HOHUM, It was only me in the home at the time. I don't think I would recommend I only had one lost check, My mother was mad about it. Still conflicted.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on June 18th, 2013
Mr
Startex PowerFEEDBACK FOR DISTRIBUTIONSeldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE. I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.http://www.houstonelectricrates.com/608/startex-power-customer-review-ranked-1-by-jd-power-and-associates/AJRSugar Land , TX
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 12th, 2018
Would NOT Recommend-Horrible Customer Service
My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Bait and Switch, Stay Away
Their variable rate plan was great the first month, then the price per kwh doubled the second and subsequent months. They lure you with attractive rates. A bait and switch scheme for sure..
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concernss very seriously. The variable rate plan is not a fixed price protection. A variable plan is never recommended for more than a month because the rate can change at any time. Fixed price protection is what we like to offer. When StarTex Power offer a discounted variable rate, it is only good for 1 full service period and is something the customer have the right to select. StarTex Power would prefer a customer to select a fixed price plan to protect the rate for more than 1 month. If you would like to discuss this issue further please email your account information to Service@StarTexPower.com and we will be happy to assist you.
— Constellation on June 18th, 2013
Not competitive
I have been with StarTex for 2 years now. I have never had any issues with them; they provide wonderful customer service, send bills and expiration notices in a timely manner, and provide easy on-line payment availability. I have recommended them more than once to friends. However, my contract is about to expire and I am sad to say I will have to switch for a more competitive rate. Their offer for a fixed rate is over 10% higher than other companies, and their promotion is a simple $10 gift card.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on June 18th, 2013
I'm Happy
Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.
Thank you for your remarks - StarTex Power appreciates your patronage.
— Constellation on June 18th, 2013
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018