Constellation Customer Reviews

Easy to sign up all aspects of service originally promised have been met so far, making for a great experience.

Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back

This company cares about there customers and works with us threw our hard times

This company cares about there customers and works with us threw our hard times

Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.

The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.

Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED

I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.

I have tried several energy providers over the past few years and Constellation is by far the best!

Awesome experience & very easy to enroll and a lots of option to save.

Fairly easy to complete service.

Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update.

This has been a positive experience.

Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.

I thought I was getting a little bit rate than the results

Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.

I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.

I have been pleased with the telling me how much electricity I am using and my bill

Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.

I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes.

How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake!

Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.

I been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees.

Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.

Billing is very high during summer time

Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay.

Great

Billing is easy to read and understand, when it came time to renew I called and the customer service line was answered quickly, they spent time answering all of my questions to help me decide on the best plan for my needs. Pricing seems comparable to my last electric company before they were bought by Direct Energy who I do not recommend.

I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable

We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan.

Was not given all the facts about my rate . So many pissed off customers that you can NEVER get anyone to answer in customer service. The only way to talk to anyone is to talk to sales . Go figure.

I was moved to Constellation Energy some years ago, I initially signed up with NewTex Power and I guess Constellation bought them out. I have always been happy with this provider, even as a month-to-month customer, and even when we had the winter freeze here in Texas earlier this year. I was on a contract when I initially signed up, but once my contract ended I went month-to-month. For YEARS I have had no problems. The last 2 months I received a bill for over $600 and this month almost $800!! I called 2 days ago to get a fixed rate and the system was down. The agent and I discussed the rates and plans and I was ready to make it happen, BUT Constellation's service was down, so the agent said he would call back, he also gave me his info & ext. to call back if I didn't hear from him. Today I made the call again, but got Luis...he told me the previous rep was busy but he could help me. By the end of the conversation, he was literally mocking me, not letting me get a word in, and talking to me like I was a child. I asked to speak to the rep I was originally working with and he told me he would pass the word along, only before letting me know "he's going to tell you the same thing I just did, and that's why you should accept what is given to you at the moment it is offered!" and hung up on me! After 14 years of being with this energy company, it took one unprofessional act for me to walk away. It is not even worth my time to try to call and speak to someone else. I just changed energy companies. As an Army Veteran who has heard, put up with, and been through A LOT, I can honestly say Luis is the worst customer service rep I've ever spoke to in my life. Sadly, because of this instance I will never go back to Constellation.

I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie

Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018.

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When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.

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It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No.

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Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.

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Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew.

We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone.

I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.

I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.

They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected

Good

I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.

I signed on with this company saying they were the best rate in my area at the time what a crock my first bill was decent only $99 then it jumped to $170 then 249 then 327 saying I was using 1492 KW in 1900 KW I finally paid the cancellation fee and switch companies amazingly the highest my bill has been in the last 2 months is $143 I haven't used more than $1,073 KW and I'm doing nothing different this company is a rip off their surcharges at another $90 on to your bill regardless of what they say run as far as you can when I tried to call customer service they tried to tell me everybody was that way so not true I am now with pulse power and can't be happier I waste it 5 months praying too much for energy with this company and then a cancellation fee that I should not have been charged being is there so corrupt

I'VE experience two bills that is way to high. i don't run anything in my apartment. I manage my bills and i do not run central air\heat to prevent a high bill. i use a lil electric heater in my room and sometime ceiling fan when i get hot but it shouldn't have ran my bill up to be extremely this high. at my other apartment my bill stayed under $100 because i manage it. my last month bill was also high $169 ,and they told me because i didn't use 1000kw which i sign up for so they charged me 27 per kw instead which is not my contract or what i signed up for.my feb./march bill just came out and its $236. i will recommend no one to this light company ITS A RIP OFF.

I had never heard of them, but they tried to debit my card for over 700 dollars. Luckily my balance was only 4 dollars. This company or who-ever it is can go to hell where all thieves will end up.

They would rather disconnect your service than work with you for payment. I literally have never had anyone simply say, we cant help you. I have had some stinky providers & Constellation is at the top of the list.

I used to use Reliant and Gexa Energy. They all have higher price than Constellation. But when the bills come to us, Constellation always have way higher bills(1/3 more).

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Average cost was $300 by Constellation. But for Reliant it was 100+ And Gexa was 200. It is sad that those companies sent out representative but their fees are never as advertised.

I have had a very bad experience with Constellation Electric company. This company has all incompetent professionals who do not know how to deal with customers. I was fighting for over 3 months for my bills and they could not give me a valid reason why. I have a Solar panel and I mentioned that to their consultant beginning of the contract. After 4 months later I found out that they do not even support solar. I ended up paying my all hiked-up bills. Their customer service never calls me back. Even though they have everything recorded in the system but they have no respect for their customers to at least return their calls in a timely manner.

Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY

I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.

Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people.

They lied about cost, was on hold for two hours on two phones and they never answered. Took two days to cancel the order and a week later had to wait 3 hours for them to talk to me. They promised to send email confirmation of order cancelation and never did. All marketing and ads, no customer service. Stay away!