Constellation Company Review
We've been collecting customer reviews for Constellation so you can get the inside scoop on what it's like to be a customer.
You can order Constellation Energy Plans online.
Featured Review for Constellation
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
Electricity Plans for Constellation
Texas Electricity Ratings can help you find the best Constellation electricity plan. Below are the lowest priced Constellation plans, as well as our ratings and reviews.
Houston Electricity Rates from Constellation
Compare more Constellation Houston Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 13.6¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 14.4¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 2 Units and HVAC Monitoring | 12/months | 14.4¢/kWh |
Dallas Electricity Rates from Constellation
Compare more Constellation Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| 12 Month Usage Bill Credit | 12/months | 13.4¢/kWh |
| 24 Month Usage Bill Credit + PowerPlug | 24/months | 14.5¢/kWh |
| 12Mo Usage Bill Credit + A/C Protection for 1 Unit and HVAC Monitoring | 12/months | 14.6¢/kWh |
Best Constellation Plans as reviewed by Texas Electricity Ratings
| Plan Name | Plan Rating and Review |
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Constellation Reviews FAQ
How do customer reviews of Constellation reflect its Houston, Texas electricity rates?
- Customer reviews of Constellation provide valuable insights into its electricity rates and services, especially in the Houston, Texas area. By visiting the customer reviews page on Texas Electricity Ratings, you can read about the experiences of customers who have benefited from Constellation's energy plans. These reviews often touch on Constellation's competitive Houston, Texas electricity rates, highlighting its commitment to providing reliable and cost-effective energy solutions. If you're interested in exploring and comparing Constellation's rates with other options available for Houston, Texas electricity rates, you can visit this page. This information will empower you to make an informed decision that aligns with your energy needs and helps you find the best value for your electricity consumption.
Constellation Rating and Review Summary
There are 579 total reviews for Constellation, with an average rating of 3.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Constellation | 3.2/5 | 579 |
| Star Rating | Ratings and Link |
|---|---|
| 153 5 star reviews | |
| 148 4 star reviews | |
| 46 3 star reviews | |
| 75 2 star reviews | |
| 157 1 star reviews |
| Category | Stars |
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| Plans & Pricing |
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Recent 5 Star Reviews
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
Great Experience
Easy to sign up all aspects of service originally promised have been met so far, making for a great experience.
Went back to them
Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back
Owner
This company cares about there customers and works with us threw our hard times
Owner
This company cares about there customers and works with us threw our hard times
Corinth Homeowner
Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.
Very Reasonable
The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.
Review
Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED
New to Constellation and very Happy
I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.
Very pleased
I have tried several energy providers over the past few years and Constellation is by far the best!
Constellation
Awesome experience & very easy to enroll and a lots of option to save.
Constellation was a suburb electric provider change.
Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing.
Our experience with Constellation
Emailed weekly updates on usage. Posting payments quickly after receiving them. Good rates. Courteous Customer Care.
HAPPY CONSTELLATION REVIEW
I have enjoyed being with Constellation since I moved back to Houston. Never in my lifetime have I ever had such a lower priced Electric bill since living in Houston. AT one time HL& P-"RELIANT was the monopoly here in Houston. They charged more for my utility bill in my small apt as opposed to my larger home IN NW. I am so glad RELIANT energy now has other competitors.
1 Year With Constellation
Really surprised with rates. Happy, and have already referred several people to Constellation.
Owner
Good price and service, hope to continue offer with low price then I will continue to stay on
I am sticking with Constellation
I switched to Constellation one year ago. I have nothing but rave reviews for them. My bills are the lowest they have ever been in 18 years. I am sticking with Constellation.
Best rates
I love Constellation. I had only been a Reliant customer. No more! My monthly charges are less than half of what I was paying. Will renew with Constellation and never go back.
Great Company! Great Service!
One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.
Good company
So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019
The best!
Ive never paid lower on my electricity bill than I do now!! My order went very smoothly as well. Customer for life!!!
HAPPY
ALL IS GOOD.
LOVE THE WEEKLY UPDATE ON ELECTRICITY USAGE.
Easy
Constellation has been great, I get reminders about my bill and the customer service is great and quick and easy to pay online.
Comfort Electricity
Jumping on with Constellation was a breeze. No hassel at all. Low electric billing and live the weekly updates via email.
Constellation is great!
Great service and monthly feedback! Really like the data they show each week/month regarding usage.
Home
I receive a weekly usage report and monthly bill by email. I am satisfied with service and rate.
Vast options to choose from
I really liked my experience on choosing the provider and the customer service provided by Constellation.
Good company
Good price, easy to make payments, good experience!
Constellation Review
Costellation exceeded my expectations. They advise me of my weekly usage, their pricing was the best value in the market I could find, service has been exceptional. No negative surprises, some positive surprises.
Great Energy Company
Helped me get the best rate possible.
Recent 4 Star Reviews
Pretty Happy
Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update.
Read the EFL fine print
Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.
New electrical Source
I thought I was getting a little bit rate than the results
Decent company\Ok prices
Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.
What can I say they bill me monthly for electricity
I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.
Electricity
I have been pleased with the telling me how much electricity I am using and my bill
Expensive
Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.
Electricity
I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes.
Good so far
My second bill is coming up soon. Im eager to see the price because of the heat weve had.
Excellent rate but why only 9 months?
Fast service and easy to work with.
Very Easy to work With
My experience with Constellation has been great. One short call and everything was setup. The CSR did not make me do anything online. She just did it all for me over the phone and service was installed and has been great this past year.
Pretty good
Aside from electronic reminders of Bill due date, I am very happy with service.
Good ride for 10 months
Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check
Review
There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.
Fair KWH Increase
After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.
Efficient energy
Seamless transfer, much cheaper rate, offering auto draft feature, weekly usage report, bill estimate, energy saving tips.
Constellation Review
Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.
Constellation Energy
I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.
Good quality
I really like this company. Never had a bill over $200 and run my A/C on 68 all the time.
Happy customer hate the rate change
I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.
Good until renew
Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.
Electricity through Constellation
I received electricity usage report in a weekly bases to control my bill and everything arranged and available on-line, so I hadn't have a chance to call customer service. I would say i am satisfied, although i haven't received bonus like i got from the previous company.
Constellation
I have been very pleased with Constellation. The price has been good and it was exactly as I thought it was when I decided to go with them.
Satisfied
Was cheapest service I had in the past years...did not have any problems.
Predictable Electricity Rates
Constellation has been predictable and reliable, and their electricity rates are reasonable, as well.
Great Rates,,
Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!!
Easy change
It was very easy to switch electricity companies.
Finally Fair Rates!
I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!Thanks!
My experience
Straight forward. I already had another account with them so I knew what I was getting.
So far, so good
So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing
Recent 3 Star Reviews
Unable to reach a Customer Service Rep for Days & Many wasted Hours!!
How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake!
Disconnected my service without notice
Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.
Damm Shocked
I been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees.
Electric is ridiculously high!! As soon as we can switch we will be shopping for a cheaper services
Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.
Overall experience with the provider
Billing is very high during summer time
Average
Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay.
Constellation Energy
Billing is easy to read and understand, when it came time to renew I called and the customer service line was answered quickly, they spent time answering all of my questions to help me decide on the best plan for my needs. Pricing seems comparable to my last electric company before they were bought by Direct Energy who I do not recommend.
"Authorized Representative" Option
I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable
Fine at first
We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan.
Review
Its been fine but the plan is very expensive for me, 300 bucks for 1 month is crazy.
Deceptive pricing
Posted prices are NOT what I'm paying. That's ok. I'll stay with them for the one year contract but then I'm out. Companies who play games like that get zero loyalty from me.
Not completely as it seemed
We signed up with Constellation from Reliant due to the rate being lower. However, their fee to Centerpoint is higher which is really never spelled out. It's very difficult in comparing all of the providers since they all use a different format to explain their plans. Our first month my bill was higher than last year with Reliant. Hopefully we'll see an improvement during the hot summer months.
Signed up for 7.7cents/kw paid much more than that when my bill arrived
Buried somewhere in the fine print is a clause that allows them to charge me way more than I thought because I am a very high volume electricity consumer. So my bill ended up being twice as much as my previous provider who charges the fee they quoted (9.4cents/kw) regardless of the amount used. Consequently; I will be paying the cancellation fee and switching to another provider.
Not what I hoped for
First bill was extremely high I live in a two-bedroom apartment and my first sale was $159. I live alone so I didn't expect to be able to be this much
The old Bait and Switch
I experienced a bait and switch offer. Instead of a $200.00 reward originally promised, I had to settle for $100.00 credit as opposed to a home security system which I have no need for.
Electric Co.
They don't offer an estimated bill email like my old company, miss that feature.
New customer, question about possible plan bait n switch
First things first, both reps I spoke with during the hour I was on the phone were professional and very courteous. I believe Constellation did what they could to "fix" the issue for which I called (read on).Today is the first day of my relationship with Constellation so I have no feedback other than the phone reps handled my issue to my satisfaction. I am happy to update my review if possible when I have some time with Constellation under my belt.I signed up for a plan with decent rates, $0.00 monthly charges. The "thank you" email I received from Constellation showed the exact plan BUT with 3.49 monthly fee. I spent an hour on the phone with Constellation, 2 reps. First rep said the $3.49 is an Oncor fee (I get that, but the plan said $0.00). The second rep apologized for the confusion and credited my account $10 and took the URL I used to select them and promised to send to marketing folks.I was told that every plan will have an Oncor charge, and I believe that. I would not have a problem with this if the Constellation plan I selected did not show $0.00.The hour spent with Constellation on this weekday cost me more than the total I will pay them for the $3.49 charge over the couse of this plan term. But, in my experience, when one thing is wrong then other things are probably wrong - I have no reason to think that... yet.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Two bills in one month
Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 12th, 2018
Keep track of your contract dates
I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam.
Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.
— Constellation on October 25th, 2010
StarTex Turns off Online Account Management
StarTex has a strange policy of turning off the online account management if you do not pay your bill in time. It seems to me that during these times, the online account management tool should be more helpful. Turning it off when you are needing to pay your bill seems contrary to good logic.
StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com or 713-292-2551. I look forward to assisting you!
— Constellation on December 27th, 2011
Consistent, as long as nothing changes
I've been with them for almost 5 years. I made a mid-plan switch in May/Jun '09, when rates sank and I was tied into their 3 yr (roughly $.14/kWh rate) and got into another 3 year for (then) $.119/kWh. I had a bit of back and forth with them after the switch as their billing department didn't get the word that i was in a new plan. After 2 months, they got it straight. The only thing was I allowed them to continue billing the CC as I didn't want to discontinue and draw their ire. Shortly after I noticed that they never updated my new 3 yr plan 'end' date. After I called, they told me it was May/Jun of 2012. You can bet your last buck that I'll be on top of the change so that I'm not thrown into the non-plan summer rate. For others to note (but check, i'm not sure if it's law or the company's position) - but they told me I could submit my 'switch' request 15 days before the last period started). Be sure to check, don't take my word on this.
Overall-I'd definitely refer them!
Thank you for your feedback. I would like to review your account to ensure you were given the Star Treatment. If there were any areas of opportunity, I would like to follow-up accordingly. I would greatly appreciate it if you could please send me your account information at jbell@startexpower.com. Thank you in advance. Jennifer Bell, Office of the President
— Constellation on March 5th, 2012
Happy with Startex
Pro:
Good company never had a problem with them and no hidden fees or surprises.
CON:
Could be a bit cheaper
Houtan, I have located your account and have sent you an email in regards to your feedback. Thank you for your continued patronage to StarTex Power. We value you as a customer! Jennifer Lewis, Office of the President
— Constellation on May 8th, 2012
Good online service
Good service without problems.
Thank you! We value your patronage!
— Constellation on May 31st, 2012
H
Have been with them for a while but rates are a little high versus comp in summer 2011 so jumping ship. other companies have month/month that looks like a deal.
It is unfortunate to see you are considering leaving the StarTex Power Family. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551, as I'd like to review what competitor price plans interest you, to ensure you are comparing apples to apples, as we would love the opportunity to retain your patronage. I look forward to assisting you!
— Constellation on July 19th, 2011
Renewal
I have been with StarTex Power for 2 years and my contract is up for renewal. I have been happy with StarTex the whole 2 years until I saw that the new rates they're offering their existing customer are too high. Sad to say but I'm most likely to sign up with another provider.
Hello Ms. Phipps, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis
— Constellation on July 27th, 2012
No longer competitive
I have been a Star Tex customer for at least two years. My contract is up for renewal, and at first I was going to renew with Star Tex; but I, too will have to switch providers. When I shop for rates, I am seeing prices as low as 8.8 cents per KWH from some companies, with most in the 9.2 to 9.5 cent range. I switched from Reliant because Star Tex had such good rates. I have never had any customer service issues with Star Tex, but I am frankly shocked to see their rates are now on the high end of the spectrum (10.7 per kwh). I can even get better rates now with Reliant!I see several postings on that ratings site from customers who had the same experience as me. They loved the service but are leaving for better rates. I am not saying Star Tex has to be the lowest; but they are simply no longer competitive. It's a hassle to have to set up a new account with a new provider, but this price hike is too much to take.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Watch Out When Your Contract Expires!
I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Changing for the worse!
First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also. It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Too expensive!
After looking a www.powertochoose.org I feel like I am way overpaying for electricity. I don't see a single company on that site that is charging more than I pay. My contract just started again, but at these rates I will have to make a change. Rates raise in the middle of a billing cycle with no notice.
Mr. Kessler, I'll contact you directly regarding your account. Regards, Jeryce.
— Constellation on October 9th, 2012
Adequate
Adequate company
Poor web site for management
We are so sorry that you had a negative experience with our website. We are currently in the process of revamping a few things and are experiencing some growing pains. Our goal is always to make sure that our customers have the best experience possible, if you are still experiencing these issues please call 1-866-917-8271 so that we can be sure to address your problem.
— Constellation on September 26th, 2018
Startex for me
No problems at all with Startex. However, they no longer have the lowest rates.
We are so happy to hear that you had a great experience with Constellation, its been our pleasure!
— Constellation on September 26th, 2018
Long Time Customer
I have been with StarTex for several years now, have not had any major problems and would gladly renew with them if they offered a more favorable rate . My complaint is that every time my contract expires, their rates offered are not as competitive as some other companies. I typically get a 12 month contract and use approximately 500-1000 kwh per month. In their offer for renewal, the additional minimum charge for low usage is now being applied for usage below 1000 kwh instead of below 500 kwh, which drives my effective rate higher. I am once again being forced to evaluate other offers and will likely go with a different company if their renewal offer is the best they can do.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Schulze to discuss this issue.
— Constellation on April 17th, 2013
Renewal
We have been with Startex for 6 years and prior to this year (the first year after the buy out of a once great company )they do not care if they retain a customer . Their rates where always one of the lowest couple that with great service it was an awesome deal. I emailed to see if they where offering anything of the est rate to retain a customer and they said no, to bad they are pushing us out the door . Service is not worth the increase in cost over others companys like Amigo
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on May 14th, 2013
One the fence
I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 26th, 2018
Retention efforts fall short
We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service.
Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns
— Constellation on May 29th, 2013
Non Competitive in Renewal Pricing
Very few issues, customer since 2008. Not competitive in renewal pricing for the first time in 5 years. Sad to switch from a company with very few issues, competitive pricing is crucial in this economy as our employers have stopped giving raises.
StarTex Power would like the opportunity to address your concerns. Please email us at service@startexpower.com with your account information. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on May 29th, 2013
REnewed many times but.......conflicted
I am a long time Customer of Startex and I am so very conflicted because I had this service at two residences. Before the merger they were so superb. I referred friends to this company. Since Oct 2010, I have not been totally happy but tolerant of the services. . It is time to review and renew my services again and. I am leaning to shopping around. My rates end on 060213 and I have spoke to the customer service but. I wasn't happy with the response. Two years ago I was over charged with the smart meter installed on the new home I bought. HOHUM HOHUM, It was only me in the home at the time. I don't think I would recommend I only had one lost check, My mother was mad about it. Still conflicted.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on June 18th, 2013
Ok provider
Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years.
StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, member of the management team at StarTex Power. Please email me at jbell@startexpower.com or call me directly at 713-292-2551. I look forward to assisting you to ensure you are brought to a satisfied resolution.
— Constellation on June 29th, 2011
Pricing seems less competitive after Constellation acquired StarTex
Pricing seems less competitive after Constellation acquired StarTex. After several years with StarTex we have switched to another provider for a lower rate on this renewal. StarTex changing the minimum usage fee from $4.99 for less than 500 kwh to $9.99 for less than 1000 kwh was yet another reason to switch. During the months between A/C and heat we use less than 1000 and more than 500 kwh and it's an insult to be gouged. The folks from Maryland can go back from whence they came. And shame on the Texans (if there actually were any to begin with) for selling out! I guess the founders made their money and ran.
Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on July 25th, 2013
Recent 2 Star Reviews
Hate Constellation Energy
Was not given all the facts about my rate . So many pissed off customers that you can NEVER get anyone to answer in customer service. The only way to talk to anyone is to talk to sales . Go figure.
Worst Customer Service Rep
I was moved to Constellation Energy some years ago, I initially signed up with NewTex Power and I guess Constellation bought them out. I have always been happy with this provider, even as a month-to-month customer, and even when we had the winter freeze here in Texas earlier this year. I was on a contract when I initially signed up, but once my contract ended I went month-to-month. For YEARS I have had no problems. The last 2 months I received a bill for over $600 and this month almost $800!! I called 2 days ago to get a fixed rate and the system was down. The agent and I discussed the rates and plans and I was ready to make it happen, BUT Constellation's service was down, so the agent said he would call back, he also gave me his info & ext. to call back if I didn't hear from him. Today I made the call again, but got Luis...he told me the previous rep was busy but he could help me. By the end of the conversation, he was literally mocking me, not letting me get a word in, and talking to me like I was a child. I asked to speak to the rep I was originally working with and he told me he would pass the word along, only before letting me know "he's going to tell you the same thing I just did, and that's why you should accept what is given to you at the moment it is offered!" and hung up on me! After 14 years of being with this energy company, it took one unprofessional act for me to walk away. It is not even worth my time to try to call and speak to someone else. I just changed energy companies. As an Army Veteran who has heard, put up with, and been through A LOT, I can honestly say Luis is the worst customer service rep I've ever spoke to in my life. Sadly, because of this instance I will never go back to Constellation.
I was misled
I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie
Misleading Customer Service Agent
Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew.
Wow real jerks
We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone.
Was suckered into a 3 year contract
I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.
Nightmare
I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.
Slow customer service response
They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected
Operates poorly
I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.
Not happy with last bill
I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere.
Constellation???
Prices not bad. CS was horrible
On-line payment failed
Could not get the on-line pay system to work, even after several tries.
Started out on the wrong foot
My first bill was for 4 days and $95 where $89 was for penalties for not using a certain amount of electricity. Why bill me for 4 days? They did refund me the $89 but it took 2 billing periods. Seems like they like to make "errors" and see if you catch them.
Lost Payment/Horrible Experience
My mother paid her bill electronically through her bank's bill pay. Constellation lost the payment. She sent them a computer printout. They said it had to come from the bank, not a computer printout. She went to the bank, they gave her proof and we sent this in. She received an email stating that this was not acceptable. She is elderly, disabled and caring for a dying spouse. They have put her through hell because they screwed up. It's not her job to continue to help them find something she has proven twice she paid. She's never paid a bill late in her life. Customer services just keeps apologizing, meanwhile a 78 year old lady is in tears over this and it's still not resolved.
Constellation lied and scammed
I am very dissatisfied with my Constellation experience. Constellation switched my energy provider without my consent or prior knowledge after I filled out some paperwork that one of your representatives told me would just send a price quote to me. I am very involved in tracking my bills, budgeting, emails, etc., and so I caught it quickly. But the idea that this may be happening to other people who arent as focused on keeping track of these things is deplorable. I appreciate that the switching back process was simple, but I was astonished at how regular my situation seemed to those I contacted. No one I spoke to seemed to think that this was a big issue like I did. Will not be recommending Constellation to anyone.
Different
I thought this was going to different from the other providers but it seems to be the same in way of service and pricing.
Doesn't seem to matter what rate I choose, it all seems to cost the same amount.
There's not enough alerts to keep me inform on how much electricity I am consuming.
So I have to trust that they are charging me accordingly...
Not a Happy customer
We used Constellation for our last choice of electric providers and decided to renew for THREE years unfortunately this year. The price increase has been alarming and reaching customer service has been a time consuming nightmare. You CAN NOT reach CHAT on their website and must WAIT to speak with a rep. So far I've held for 16 minutes hearing what Constellation uses to SELL it's services. However fulfilling those services are quite questionable. We would like a A/C service call right now - it's included the high cost of their service - but it would appear scheduling that "benefit" is not easy. I'm hearing due to the HIGH VOLUME of calls blah, blah. I have tried to go online as suggested - but all you can do there is update your account and RENEW...NOT a happy customer.........it's now been 29 minutes and the loop goes on and on. OH, got a rep. guess what??? To get A/C service you must call their HOME CARE number - NO WHERE IS THIS LISTED on the website or on monthly invoice. So now I am in que AGAIN!
Unsatisfying Billing Management
If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though.
Disconnect Happy Company
Over 12 months I have gotten 4 disconnect notices. My credit score is over 800, and I pay my bills. Sometimes I miss the e-invoice, and a reminder would be sufficient. Instead, pink notices in mail. Actually cut off my power on Jul 2 after I paid bill on Jun 15. Even the service rep couldn't believe it and restored immediately. Too happy to disconnect for my tastes. I'm not a crook, and moved on.
Home owner
When I set up the service, the operator did not put in the correct address for the billing statement. I went 2 months before I got a bill! Very frustratingWhen I called to get the address corrected, it was a 20+ minute phone call & I had a huge bill to pay. Need to work on customer service!
Avoid!
We moved here from out of state. Contract has hidden fees and we were charged even more when you go above 2000kw, so make sure you really know and understand what youre purchasing before signing on with any company, especially if you are like us and had never shopped electricity before. The price listed is not everything. I learned the hard way.
Mixed Reviews on Service
I requested the switch of 3 accounts. The first account was switched within 7 days and welcome materials rec'd so very satisfied with this switch. The next two accounts, I have been waiting for 4 weeks and have not received confirmation that anything has switched. I called customer service and was told that they showed one of the accounts had been submitted but could not confirm when the switch would take place. As pleased as I was with the first switch. I am equally displeased with the switch of the next two accounts since I have rec'd no confirmation that anything has been done. Telephone call to customer service was not very satisfactory so I am emailing today for status report.
HORRIBLE billing and account management
On 7/30/18 we began service with Constellation. After many calls in Aug & Sept asking for our bills, we finally received our 1st bill. I paid it through my bank on BillPay. A week later I received a new bill, it showed my previous balance as unpaid, so I called and the rep said my ACH/Electronic BillPay payment was NOT received. So I contacted my bank obtained all of the proof the rep said I needed and I submitted all of it to Constellation. 3 day later I was notified by email that the proof they requested and received was not sufficient and they would NOT be able to credit my account. I called and the rep said they don't deal with those type of calls and the best he can advise is for me to email customer service. I emailed once every day for 4 days. Finally I received a response. It was the exact same response as the initial one (submit all forms again). Back to square one I resubmitted everything they asked for and their response was a 2nd notice of disconnect. It's been a horrible experience and now I have to deal with my bank, dispute the charge and pay the bill again to avoid disconnection. Meanwhile a 3rd bill has showed up! their billing seems to be very delayed I received 3 months of bills in 3 weeks. Will most likely pay to get out of the 1 year contract and go elsewhere. Horrible customer service to say the least. I have NEVER experienced anything like it.
I regret choosing constellation
With my previous provider, I always paid on time with the exception of 3 times in 5 years when I made arrangements to pay at the end of the month due to unexpected bills. In Oct I I had car repair bills plus medical bills. I went to the constellation website and filled out a form requesting that I pay my bill 2 weeks later. I received a email back from constellation that it would be okay to do that. Being 73 and on Social Security I was very grateful that I could do that. In the past week before the extended due date I have received 2 phone calls from Constellation and a DISCONNECT NOTICE! I called the customer support number and asked them why they were harrassing me. They said that was their policy regardless if arrangements were made. I doubt that I will renew my contract with Constellation.
Loved StarTex, unsure about Constellation
My service and rate(s) over the last 8 years have been great with StarTex. I used to refer friends\relatives and swear by StarTex. Since they merged with Constellation, I have lost my online login account info (Pay My Bill, etc) and for 6-months, I have gotten the run-around. I can login but no account info, so I have to call in to make a payment. I was promised a $25 credit for my troubles but prefer it to work. Never seen the $25 credit, either. Now I get my renewal rate and plans and they are double-digits (14.5 kWh for 12-mths), 12.9 for 24 or 36 mths). I see other attractive plans and shopping around.
We sincerely apologize for any inconvenience these issues may have caused. We would love to hear more about your experience and solve the issue. Give us a call at 1-866-917-8271
— Constellation on September 17th, 2018
Fine if you don't leave
Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email.
Thank you for your feedback, we are so sorry to hear that you had a negative experience. Call us at 1-866-917-8271 and we will do our best to solve this issue for you.
— Constellation on September 12th, 2018
Customer Service Nightmare
Have tried to obtain service for the past 2 months, promised service since jun 2 it is now jul 29. I was told the order never went through. I've never experienced such negligent service, it's as if they don't want customers. I must praise one agent Ally, she is trying to clean up the others' mess. We would like to have your the service but are still waiting.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Sloppy Billing and Delay Payment Credits
StarTex gives you 15 days to pay your bill and then delays crediting your payment for about 6 days in my experience. If you miss your 7 days to get the bill and get payment mailed to them, you get socked with a late charge. For the first time in 40 years, we were "late" on a payment even though we paid them within 2 weeks of receiving the bill. Beware this company.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Don't bother with contract not worth paper written on
I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't.
Thank you for your feedback; StarTex Power is more than happy to investigate the rate issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2010
Met our needs
Good price at the time, others are better now. No service or billing problems.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018
Be Careful!
Startex is a company that will be sufficient when everything is running fine. However, I had a payment sent a few days late (no late payments for previous 10 months), and they cancelled my power WITHOUT any notification. The power was shut off when my wife was home with our newborn baby. They threatened to keep the power off until I transferred payment to them, but then customer service completely fell apart when I broke off my contract. They keep calling for their final payment despite breaking the contractual obligations of warning us about service termination. Since that time they have added $300 more in fees. Be careful, this company is nice when you are paying on time, but miss one payment, and they will bring the house down on you!
Thank you for your feedback; StarTex Power is more than happy to investigate the issues described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would very much appreciate the opportunity to address your concerns
— Constellation on October 7th, 2010
HORRIBLE customer service
I've called several times asking to speak to a supervisor regarding my account, to no avail. I just want to speak with somebody with a brain in their head that cares about not losing a customer. In such a competitive environment, it seems they don't care at all about losing a customer, in spite of my willingness to pay the $350 cancellation fee. Get it through your skulls: I'm going elsewhere unless you work with me. Business 101. Clearly the CS reps don't care about their company or the future (or lack thereof) of their jobs.
Would like to add, much like many services today, it's easy as pie to sign up, but once they've got you, good luck dealing with their CS. Nowhere on their website makes it easy to change payment options, renew or otherwise.
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved. We are attempting to contact Mr. Yonker to ensure he is satisfied with the resolution of his account matter.
— Constellation on January 7th, 2011
GREAT PRICE BAD SERVICE
I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark!
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.
— Constellation on February 7th, 2011
Rates no longer competitive for long term loyal customers!
Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back???
Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.
— Constellation on October 7th, 2013
Good at the beginning then prices went up
I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.
Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.
Time to start looking for another provider...unfortunately.
We hate to hear you are considering leaving the StarTex Power family. I would love the opportunity to assist you and address your concerns. Please feel free to email me directly at jbell@startexpower.com. I look forward to assisting you!
— Constellation on October 26th, 2011
Displeased customer
I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland
My name is Jennifer Bell, Office of the President at StarTex Power. Although you are no longer an active customer, I would still like the opportunity to research what transpired on your account. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551. I look forward to hearing from you and am sincerely apologetic for the frustration you endured.
— Constellation on March 5th, 2012
Worst costumer service ever!
We have had problems with the service and they have the worst costumer
service.
Choose another provider!
Laura, StarTex Power would like the opportunity to assist you, as we do take customer service seriously. At your convenience, please email me at jbell@startexpower.com or contact me directly at 713-292-2551so that I may research what has transpired on your account. I sincerely apologize for any inconvenience you have endured and look forward to assisting you. Jennifer Bell: Manager, Office of the President
— Constellation on March 5th, 2012
Crappy Information from Customer Service
I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex.
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation on September 26th, 2018
Used to be awesome, now billing nightmare
I've been a StarTex supporter since 2008. They were awesome - had the lowest rate, and offered great customer service.However, they were purchased by another company and things have gone downhill with their billing. I was double billed once (which was actually Oncor's fault) but it took months to straighten out because of StarTex's inability to generate a bill in a timely manner. Even though I had no bill to even pay, I got collection notices and daily phone calls about not paying the erroneous bill. Most recently, I moved, and even though I was assured my rate would stay the same since I stayed in the same service area, my rate went up 1.45 cents per kWh. I called and they generated a new bill, except kept the same rate. I called again, and they generated a new bill, but this time, they only gave me a credit for less than half of my usage. I had received a new meter, and they only credited what was on the new meter. My contract is up in less than a month and will be finding a new provider. It's a shame they were bought out and the customer service has gone down hill so much. As they say "StarTex, where customer service is always free" - what they don't say is that it's not always right.
My name is Jennifer Lewis, Office of the President at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. I would sincerely like the opportunity to review your account and address your concerns. Please contact me at your earliest convenience at jennifer.lewis@startexpower.com or 713-292-2551. I look forward to assisting you.
— Constellation on May 31st, 2012
Recent 1 Star Reviews
You are a digrace
This company has no compassion and are quick to collect but not to reconnect your service they claim it will take 5-7 business days for your payment to be posted on your account meanwhile your shit out of luck with no electricity and all they have to say is im sorry well ill be reporting this company to better business bureau I paid 987.00 dollars today and didn't get my service back shame on them
Run fast and far first bill good than jacked up
I signed on with this company saying they were the best rate in my area at the time what a crock my first bill was decent only $99 then it jumped to $170 then 249 then 327 saying I was using 1492 KW in 1900 KW I finally paid the cancellation fee and switch companies amazingly the highest my bill has been in the last 2 months is $143 I haven't used more than $1,073 KW and I'm doing nothing different this company is a rip off their surcharges at another $90 on to your bill regardless of what they say run as far as you can when I tried to call customer service they tried to tell me everybody was that way so not true I am now with pulse power and can't be happier I waste it 5 months praying too much for energy with this company and then a cancellation fee that I should not have been charged being is there so corrupt
This light company is extremely to high
I'VE experience two bills that is way to high. i don't run anything in my apartment. I manage my bills and i do not run central air\heat to prevent a high bill. i use a lil electric heater in my room and sometime ceiling fan when i get hot but it shouldn't have ran my bill up to be extremely this high. at my other apartment my bill stayed under $100 because i manage it. my last month bill was also high $169 ,and they told me because i didn't use 1000kw which i sign up for so they charged me 27 per kw instead which is not my contract or what i signed up for.my feb./march bill just came out and its $236. i will recommend no one to this light company ITS A RIP OFF.
Thieves
I had never heard of them, but they tried to debit my card for over 700 dollars. Luckily my balance was only 4 dollars. This company or who-ever it is can go to hell where all thieves will end up.
The worst provider in texas
They would rather disconnect your service than work with you for payment. I literally have never had anyone simply say, we cant help you. I have had some stinky providers & Constellation is at the top of the list.
High Delivery Fee
I used to use Reliant and Gexa Energy. They all have higher price than Constellation. But when the bills come to us, Constellation always have way higher bills(1/3 more). Average cost was $300 by Constellation. But for Reliant it was 100+ And Gexa was 200. It is sad that those companies sent out representative but their fees are never as advertised.
Constellation is not a reliable company
I have had a very bad experience with Constellation Electric company. This company has all incompetent professionals who do not know how to deal with customers. I was fighting for over 3 months for my bills and they could not give me a valid reason why. I have a Solar panel and I mentioned that to their consultant beginning of the contract. After 4 months later I found out that they do not even support solar. I ended up paying my all hiked-up bills. Their customer service never calls me back. Even though they have everything recorded in the system but they have no respect for their customers to at least return their calls in a timely manner.
Worst Company I've ever encountered
Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY
They kept my money for over 60 days
I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.
This company is
Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people.
They suck
They lied about cost, was on hold for two hours on two phones and they never answered. Took two days to cancel the order and a week later had to wait 3 hours for them to talk to me. They promised to send email confirmation of order cancelation and never did. All marketing and ads, no customer service. Stay away!
Beware this company sells customers to other providers
I was fine with Constellation until the day I received an email stating my service had been sold to a provider that, when I looked them up, had horrible customer ratings. I paid all my bills BEFORE they were due, never bothered them for anything and yet one day I was dumped, period, end of story. As of such and such a day, my service would be provided with another company. I called them up. I had most of a year left on my contract and said I'd rather cancel and pick another company I wanted. Nope, can't do that - we have your contract and we can assign it to another company and there is nothing you can do about it. DO NOT USE THIS COMPANY!!! Not unless you want to find yourself with another company that has a D rating with the BBB without recourse.
Beware (DO NOT SIGN UP WITH CONSTELLATION)
Don't get me wrong, they were great for a few years but their latest antics put me over the edge. They doubled my KWH rate which drove my bill up over $1000 per month. When calling them, I sat on hold for an hour and a half only to have them pick up, not say a word and hang up. I am beyond livid. This is a horrible way to do business. I am changing providers as quick as I can.
Horrible Company! Refuses to allow you to track usage in real time.
Does not allow you to track you usage. You will get an energy bill every month that shows twice what you actually used. They claim to use Smart Meter Texas and all you have to do is make an account and you can track you usage. Unfortunately, Smart Meter Texas will not accept Constellation's PUCT Certificate number, the ESIID, or any one of the twelve different company names they use for the same address in Houston. I am happy to report this deplorable company to ERCOT.
The Worst Energy Company In The World
This company called constellation would disconnect your power just to charge to several late fees. It takes 24 hr or longer for someone to get back to you.
They Failed to Provide Service
I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.
The price, if they actually provided service, was decent.
Website does not display what mail offer displays
Have tried to contact rep to renew with no response. should be able to do this online but website does not display what mail offer displays
Bait and switch or outright lye when you call, by far the worst CS ever
Find another company. I can not record this enough.
Lets start at the plan. I called them to confirm and asked questions, I was told they charge buy the KWH, whatever I use, I get charged for, they confirmed the rate, so signed up as my previous contract was ending and they offered nothing at market rates. Set up to start, on the last day of my previous plan and the day my meter sends in its readings.
First bill come n a few days later for 150 bucks. I call them, they try to tell me my plan has a min charge of 159, Nope, then that I am prepaying for future usage, nope, so after 4 people finally get someone with average intelligence who can see it is wrong at my bill is correct.
After he first full month I get another bill. Again, charging incorrectly, charging me for almost twice my usage. Again I call, again chuck and jive. After multiple people finally get Simeon who can see something is off, but can not fix it. Get another and he stats telling me I clearly am stupid and can not understand math (side not, I hold a BS in mathameyics and a BS and MS in engineering, AND a MBA in finance, so clearly I have an ok understanding of math. After I get a claimed supervisor I get it partly corrected, atleast it is within 20 bucks of what it should be, bit I am done, 50 bucks to cxl worth every penny.
It 8 days into my moth and I start with another company. I get a bill for 748.24 cents. For 8 days and a 50 dollar fee.
Again, speak to several people, finally get s energy who comes up with 128 bucks, more than my average monthly bill the last 2 years.
I ask of an accounting, and a corrected bill.
I never got it, called again.
Now. Get a late notice. Call again, they refuse to send an invoice or tell me where they get the Balance due.
Still waiting.
Got another letter, but still no accounting. I pod it just t be done with this.
I highly recommend you find another company.
The worse liar
Is the worse expensive company with bunch of liars saying that will not going to have center point charger and we end up paying 500 dollars with center point we try to talk to them they know we are right but make everything worse very bad customer service
Beware
I have been trying to cancel service since July 26. I set up a move out they shut off early. Got it back on now refuse to turn off. They are rude. I get the run around and broken promises. The minute I mention puc they hang up and say they will leave it on. They have refused to disconnect and I do not live there. Now I switched my new hone and ready to fight paying that bill for old address or the eft fee.
Lack if transparency
Called July 19 about 3PM with the intention of leaving GEXA. Plans and most reviews were pretty good. I asked the agent three very simple questions. Took 20 minutes to extract those answers. The questions were these. What is the price per kwh at 1000, 2000, and 3000. Was told the numbers would vary from the quoted rates. So I asked the questions another way. What is the highest kwh rate I would pay between 1000 and 2000, 2000 and 3000, and 3000 and 4000? Finally got answers after just flat insisting on them. Final question was: Will you send me those quotes in writing. Agent stated they would only send the 1000 kwh quote. Spoke to supervisor Daniel Garza. Again, went around the world to finally get the quotes I needed. However, would not agree to put the maximum kwh price in writing. Really disappointed in the lack of transparency on these calls. Would have signed up in 10 minutes if getting answers were not the equivalent of pulling a wisdom tooth whose roots were wrapped around the jawbone. What a shame. Was prepared to become a Constellation customer. Guess I should have tempered my expectations before I called. Really sad.
Horrible Customer Service
Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power.
Long time customer
Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady.
Rate abruptly doubled without notice.
Very dissatisfied with constellation. Planning to switch to another provider
Horrible
Got a really high 1st bill for 21 days service not even used ac or heat
Liars
I was not happy with my electric company, because my bills were running around $300+ a month. I spent $4,000 getting my A/C unit updated, which was supposed to save me on my electric bill. A salesman came to the door pushing Constellation and showed me numbers that guaranteed that they could cut my bill by at least $100/month. It was mumbo jumbo about how they figured the bill differently in the way that Texas New Mexico Power got its cut. I thought I would give them a try. Worst decision I ever made. The first bill was cheaper than my old plan. After that, it went up and up. My bill now for JANUARY is $387. That is the highest bill ever for my one-story, 3 bedroom house. I was going to cancel, and they informed me I had a 2-year contract. That's not correct, as I would never sign up for that long with a company I am trying out. Somehow, they slipped that in without my permission. What a rip-off. I will never use this company again. Don't believe whatever they tell you.
2 hours per month to pay bill
Every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG
Constellation energy bad to deal with
Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!!
Avoid
They have terrible customer service.
They did not stop my previous provider although they said they would
Impossible to get through to them, by phone or chat
Will not follow through on transferring service
Sold the business and they have dropped transferring the service to the new owner for a month with multiple contacts from each party
Con artists
I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider.
Fraudulent Charges, Scam-like Business
Constellation is the WORST electricity provider!I was a loyal customer of theirs for eleven (11) years!When I transferred their service from one address to another, they locked me out of my existing account, making it impossible for me to pay any bills from my old address.They charged me my ENTIRE electricity bill for four days of service (the overlap period between addresses). Now they have a Collections Agency bugging me to pay their FRAUDULENT charges. And folks like you and I are powerless to stop these greedy corporations from acting like highway bandits!They have apparently sold the debt (for pennies on the dollar I'm sure) to the notorious collection agency, McCarthy Burgess & Wolff.These folks are beyond unscrupulous and the fact that Constellation does business with them tells me all I need to know about them.
Hidden charges
They never disclosed the $40 a month that they add to the bill to pay for the meter surcharge they pay CenterPoint.
Constellation Terrible
This company sent me to collections for a last billing when they never ever sent me an actual bill. I paid it to get rid of them but they had no bill to provide me and last time I was able to look at my account I showed a zero balance. I pay my bills. They sent nothing by mail until almost a year later to tell me I was in collections! No calls... no last bill... no access to my on line account. Won't spend a penny with this company again. Crap way to treat a customer who paid on time and was a good customer for years. I am happy to pay my depts, but my account said zero balance on line last time I had access to it, no paper bill received either. Do better before you send people to collections.
Terrible!
On hold 30 minutes two times and now Im the 3rd hold trying to cancel-inefficient and nobody can actually handle the request
No good (-B) Contallation energy read before u sign
There plans are weak that proves how new this co. Is
2nd i signed 6 months i never received what rate they promised
There customer service are pure teenagers that they dont know why there working there and they just tell u ya ya to any question u ask to get contract rolling to close page
This is how constallation energy is
No service response
Did not get service due to no response and non working number. CS.
Don't know yet
Just started with constellation for about 1 month. I have no comments at this time because too many companies do this and then you find out after the fact down the road what the situation really is, so I'll make no real comments for about 6 months as I'll compare my monthly bills with last year. I will say I like the fact that they send a weekly summary.
Constellation Energy 12 months plan 6.8 cent per kw
I have to pay at 11 to 16 cent per kw when the usage less 1,000 kws even 20 kws away. I will find another company when the old contract is over.
Extremely baaaad experience
The rate wasn't what it should be.Once they get you in the rate will increase after tf he first month. Oncor fees ?
All Reviews By Date
Great service
Just wanted to say Thank you for dependable and affordable electricity. You treat your customers well, in a time when customer service is terrible yours is not, it's great. You seem to care about your customers and that means a lot to me. Again thank you!
You are a digrace
This company has no compassion and are quick to collect but not to reconnect your service they claim it will take 5-7 business days for your payment to be posted on your account meanwhile your shit out of luck with no electricity and all they have to say is im sorry well ill be reporting this company to better business bureau I paid 987.00 dollars today and didn't get my service back shame on them
Run fast and far first bill good than jacked up
I signed on with this company saying they were the best rate in my area at the time what a crock my first bill was decent only $99 then it jumped to $170 then 249 then 327 saying I was using 1492 KW in 1900 KW I finally paid the cancellation fee and switch companies amazingly the highest my bill has been in the last 2 months is $143 I haven't used more than $1,073 KW and I'm doing nothing different this company is a rip off their surcharges at another $90 on to your bill regardless of what they say run as far as you can when I tried to call customer service they tried to tell me everybody was that way so not true I am now with pulse power and can't be happier I waste it 5 months praying too much for energy with this company and then a cancellation fee that I should not have been charged being is there so corrupt
This light company is extremely to high
I'VE experience two bills that is way to high. i don't run anything in my apartment. I manage my bills and i do not run central air\heat to prevent a high bill. i use a lil electric heater in my room and sometime ceiling fan when i get hot but it shouldn't have ran my bill up to be extremely this high. at my other apartment my bill stayed under $100 because i manage it. my last month bill was also high $169 ,and they told me because i didn't use 1000kw which i sign up for so they charged me 27 per kw instead which is not my contract or what i signed up for.my feb./march bill just came out and its $236. i will recommend no one to this light company ITS A RIP OFF.
Thieves
I had never heard of them, but they tried to debit my card for over 700 dollars. Luckily my balance was only 4 dollars. This company or who-ever it is can go to hell where all thieves will end up.
The worst provider in texas
They would rather disconnect your service than work with you for payment. I literally have never had anyone simply say, we cant help you. I have had some stinky providers & Constellation is at the top of the list.
High Delivery Fee
I used to use Reliant and Gexa Energy. They all have higher price than Constellation. But when the bills come to us, Constellation always have way higher bills(1/3 more). Average cost was $300 by Constellation. But for Reliant it was 100+ And Gexa was 200. It is sad that those companies sent out representative but their fees are never as advertised.
Constellation is not a reliable company
I have had a very bad experience with Constellation Electric company. This company has all incompetent professionals who do not know how to deal with customers. I was fighting for over 3 months for my bills and they could not give me a valid reason why. I have a Solar panel and I mentioned that to their consultant beginning of the contract. After 4 months later I found out that they do not even support solar. I ended up paying my all hiked-up bills. Their customer service never calls me back. Even though they have everything recorded in the system but they have no respect for their customers to at least return their calls in a timely manner.
Worst Company I've ever encountered
Rates extremely misleading. Had short time to sign up for a provider. Constellation promised competitive rates. What a joke! Ended up paying over 40 cents per KWH! Instead of one bill per month, they did 4 in about 9 weeks so we had to pay the minimum charge every 2-1/2 weeks instead of monthly. DO NOT USE THIS COMPANY
They kept my money for over 60 days
I cancelled this service in April 2022 to go Solar. Part of the Solar program was to receive a $1000 energy credit. For some reason the payment was sent to Constellation Energy by mistake. I verified that my account was closed and no money was due and in fact they showed the $1000 credit. As of today 10-3-2022 I spoke to Joseph ID# C991358. It took me 5 different calls to reach a supervisor by the way. Joseph said that the payment will take an additional 4-6 weeks before I would receive these funds. He confirmed that my account closed April 16, 2022 and they received the $1000 on August 4, 2022 by mistake. I am writting this review to complain about this company keeping my $1000 for well over 2 months time and jerking me around each and every time I call to see where this money is. This is the worst energy provider and worse in customer service that I have ever dealt with. I want this review to hurt this company to the tune of keeping my refund for over 2 months of my time and effort calling in to inquire. Do not use Constellation Energy for anything. they are the absolute worst energy provider out there. I would rather use Martha's underwater basket weaving energy before I would ever use this terrible energy company.
This company is
Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people.
Hate Constellation Energy
Was not given all the facts about my rate . So many pissed off customers that you can NEVER get anyone to answer in customer service. The only way to talk to anyone is to talk to sales . Go figure.
They suck
They lied about cost, was on hold for two hours on two phones and they never answered. Took two days to cancel the order and a week later had to wait 3 hours for them to talk to me. They promised to send email confirmation of order cancelation and never did. All marketing and ads, no customer service. Stay away!
Beware this company sells customers to other providers
I was fine with Constellation until the day I received an email stating my service had been sold to a provider that, when I looked them up, had horrible customer ratings. I paid all my bills BEFORE they were due, never bothered them for anything and yet one day I was dumped, period, end of story. As of such and such a day, my service would be provided with another company. I called them up. I had most of a year left on my contract and said I'd rather cancel and pick another company I wanted. Nope, can't do that - we have your contract and we can assign it to another company and there is nothing you can do about it. DO NOT USE THIS COMPANY!!! Not unless you want to find yourself with another company that has a D rating with the BBB without recourse.
Beware (DO NOT SIGN UP WITH CONSTELLATION)
Don't get me wrong, they were great for a few years but their latest antics put me over the edge. They doubled my KWH rate which drove my bill up over $1000 per month. When calling them, I sat on hold for an hour and a half only to have them pick up, not say a word and hang up. I am beyond livid. This is a horrible way to do business. I am changing providers as quick as I can.
Worst Customer Service Rep
I was moved to Constellation Energy some years ago, I initially signed up with NewTex Power and I guess Constellation bought them out. I have always been happy with this provider, even as a month-to-month customer, and even when we had the winter freeze here in Texas earlier this year. I was on a contract when I initially signed up, but once my contract ended I went month-to-month. For YEARS I have had no problems. The last 2 months I received a bill for over $600 and this month almost $800!! I called 2 days ago to get a fixed rate and the system was down. The agent and I discussed the rates and plans and I was ready to make it happen, BUT Constellation's service was down, so the agent said he would call back, he also gave me his info & ext. to call back if I didn't hear from him. Today I made the call again, but got Luis...he told me the previous rep was busy but he could help me. By the end of the conversation, he was literally mocking me, not letting me get a word in, and talking to me like I was a child. I asked to speak to the rep I was originally working with and he told me he would pass the word along, only before letting me know "he's going to tell you the same thing I just did, and that's why you should accept what is given to you at the moment it is offered!" and hung up on me! After 14 years of being with this energy company, it took one unprofessional act for me to walk away. It is not even worth my time to try to call and speak to someone else. I just changed energy companies. As an Army Veteran who has heard, put up with, and been through A LOT, I can honestly say Luis is the worst customer service rep I've ever spoke to in my life. Sadly, because of this instance I will never go back to Constellation.
Unable to reach a Customer Service Rep for Days & Many wasted Hours!!
How in the world do you reach a live person regardless of the option chosen? I have spent many hours in the queue on multiple occasions for hours, then the call drops OR the Representatives purposely disconnect my calls. I must speak to someone since my request cannot be made on line! Go figure. Yes, due to the high call volume, we cannot accept you call. Well, hire more employees for God's sake!
Horrible Company! Refuses to allow you to track usage in real time.
Does not allow you to track you usage. You will get an energy bill every month that shows twice what you actually used. They claim to use Smart Meter Texas and all you have to do is make an account and you can track you usage. Unfortunately, Smart Meter Texas will not accept Constellation's PUCT Certificate number, the ESIID, or any one of the twelve different company names they use for the same address in Houston. I am happy to report this deplorable company to ERCOT.
Disconnected my service without notice
Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment.
I was misled
I was told if I switched they was gonna give me 150.00 toward the light bill company I had it was a lie
Damm Shocked
I been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees.
The Worst Energy Company In The World
This company called constellation would disconnect your power just to charge to several late fees. It takes 24 hr or longer for someone to get back to you.
They Failed to Provide Service
I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.
The price, if they actually provided service, was decent.
Website does not display what mail offer displays
Have tried to contact rep to renew with no response. should be able to do this online but website does not display what mail offer displays
Bait and switch or outright lye when you call, by far the worst CS ever
Find another company. I can not record this enough.
Lets start at the plan. I called them to confirm and asked questions, I was told they charge buy the KWH, whatever I use, I get charged for, they confirmed the rate, so signed up as my previous contract was ending and they offered nothing at market rates. Set up to start, on the last day of my previous plan and the day my meter sends in its readings.
First bill come n a few days later for 150 bucks. I call them, they try to tell me my plan has a min charge of 159, Nope, then that I am prepaying for future usage, nope, so after 4 people finally get someone with average intelligence who can see it is wrong at my bill is correct.
After he first full month I get another bill. Again, charging incorrectly, charging me for almost twice my usage. Again I call, again chuck and jive. After multiple people finally get Simeon who can see something is off, but can not fix it. Get another and he stats telling me I clearly am stupid and can not understand math (side not, I hold a BS in mathameyics and a BS and MS in engineering, AND a MBA in finance, so clearly I have an ok understanding of math. After I get a claimed supervisor I get it partly corrected, atleast it is within 20 bucks of what it should be, bit I am done, 50 bucks to cxl worth every penny.
It 8 days into my moth and I start with another company. I get a bill for 748.24 cents. For 8 days and a 50 dollar fee.
Again, speak to several people, finally get s energy who comes up with 128 bucks, more than my average monthly bill the last 2 years.
I ask of an accounting, and a corrected bill.
I never got it, called again.
Now. Get a late notice. Call again, they refuse to send an invoice or tell me where they get the Balance due.
Still waiting.
Got another letter, but still no accounting. I pod it just t be done with this.
I highly recommend you find another company.
The worse liar
Is the worse expensive company with bunch of liars saying that will not going to have center point charger and we end up paying 500 dollars with center point we try to talk to them they know we are right but make everything worse very bad customer service
Misleading Customer Service Agent
Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew.
Beware
I have been trying to cancel service since July 26. I set up a move out they shut off early. Got it back on now refuse to turn off. They are rude. I get the run around and broken promises. The minute I mention puc they hang up and say they will leave it on. They have refused to disconnect and I do not live there. Now I switched my new hone and ready to fight paying that bill for old address or the eft fee.
Great Experience
Easy to sign up all aspects of service originally promised have been met so far, making for a great experience.
Lack if transparency
Called July 19 about 3PM with the intention of leaving GEXA. Plans and most reviews were pretty good. I asked the agent three very simple questions. Took 20 minutes to extract those answers. The questions were these. What is the price per kwh at 1000, 2000, and 3000. Was told the numbers would vary from the quoted rates. So I asked the questions another way. What is the highest kwh rate I would pay between 1000 and 2000, 2000 and 3000, and 3000 and 4000? Finally got answers after just flat insisting on them. Final question was: Will you send me those quotes in writing. Agent stated they would only send the 1000 kwh quote. Spoke to supervisor Daniel Garza. Again, went around the world to finally get the quotes I needed. However, would not agree to put the maximum kwh price in writing. Really disappointed in the lack of transparency on these calls. Would have signed up in 10 minutes if getting answers were not the equivalent of pulling a wisdom tooth whose roots were wrapped around the jawbone. What a shame. Was prepared to become a Constellation customer. Guess I should have tempered my expectations before I called. Really sad.
Went back to them
Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back
Horrible Customer Service
Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power.
Owner
This company cares about there customers and works with us threw our hard times
Owner
This company cares about there customers and works with us threw our hard times
Corinth Homeowner
Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.
Long time customer
Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady.
Pretty Happy
Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update.
Very Reasonable
The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.
Review
Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED
Rate abruptly doubled without notice.
Very dissatisfied with constellation. Planning to switch to another provider
Horrible
Got a really high 1st bill for 21 days service not even used ac or heat
Liars
I was not happy with my electric company, because my bills were running around $300+ a month. I spent $4,000 getting my A/C unit updated, which was supposed to save me on my electric bill. A salesman came to the door pushing Constellation and showed me numbers that guaranteed that they could cut my bill by at least $100/month. It was mumbo jumbo about how they figured the bill differently in the way that Texas New Mexico Power got its cut. I thought I would give them a try. Worst decision I ever made. The first bill was cheaper than my old plan. After that, it went up and up. My bill now for JANUARY is $387. That is the highest bill ever for my one-story, 3 bedroom house. I was going to cancel, and they informed me I had a 2-year contract. That's not correct, as I would never sign up for that long with a company I am trying out. Somehow, they slipped that in without my permission. What a rip-off. I will never use this company again. Don't believe whatever they tell you.
New to Constellation and very Happy
I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.
2 hours per month to pay bill
Every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG
Read the EFL fine print
Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.
Very pleased
I have tried several energy providers over the past few years and Constellation is by far the best!
Constellation
Awesome experience & very easy to enroll and a lots of option to save.
Constellation was a suburb electric provider change.
Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing.
Wow real jerks
We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone.
New electrical Source
I thought I was getting a little bit rate than the results
Constellation energy bad to deal with
Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!!
Our experience with Constellation
Emailed weekly updates on usage. Posting payments quickly after receiving them. Good rates. Courteous Customer Care.
Decent company\Ok prices
Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.
What can I say they bill me monthly for electricity
I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.
HAPPY CONSTELLATION REVIEW
I have enjoyed being with Constellation since I moved back to Houston. Never in my lifetime have I ever had such a lower priced Electric bill since living in Houston. AT one time HL& P-"RELIANT was the monopoly here in Houston. They charged more for my utility bill in my small apt as opposed to my larger home IN NW. I am so glad RELIANT energy now has other competitors.
Avoid
They have terrible customer service.
They did not stop my previous provider although they said they would
Impossible to get through to them, by phone or chat
Electricity
I have been pleased with the telling me how much electricity I am using and my bill
Expensive
Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.
Will not follow through on transferring service
Sold the business and they have dropped transferring the service to the new owner for a month with multiple contacts from each party
Electric is ridiculously high!! As soon as we can switch we will be shopping for a cheaper services
Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.
Was suckered into a 3 year contract
I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it.
Con artists
I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider.
Fraudulent Charges, Scam-like Business
Constellation is the WORST electricity provider!I was a loyal customer of theirs for eleven (11) years!When I transferred their service from one address to another, they locked me out of my existing account, making it impossible for me to pay any bills from my old address.They charged me my ENTIRE electricity bill for four days of service (the overlap period between addresses). Now they have a Collections Agency bugging me to pay their FRAUDULENT charges. And folks like you and I are powerless to stop these greedy corporations from acting like highway bandits!They have apparently sold the debt (for pennies on the dollar I'm sure) to the notorious collection agency, McCarthy Burgess & Wolff.These folks are beyond unscrupulous and the fact that Constellation does business with them tells me all I need to know about them.
Electricity
I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes.
Nightmare
I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty.
Hidden charges
They never disclosed the $40 a month that they add to the bill to pay for the meter surcharge they pay CenterPoint.
Constellation Terrible
This company sent me to collections for a last billing when they never ever sent me an actual bill. I paid it to get rid of them but they had no bill to provide me and last time I was able to look at my account I showed a zero balance. I pay my bills. They sent nothing by mail until almost a year later to tell me I was in collections! No calls... no last bill... no access to my on line account. Won't spend a penny with this company again. Crap way to treat a customer who paid on time and was a good customer for years. I am happy to pay my depts, but my account said zero balance on line last time I had access to it, no paper bill received either. Do better before you send people to collections.
1 Year With Constellation
Really surprised with rates. Happy, and have already referred several people to Constellation.
Good so far
My second bill is coming up soon. Im eager to see the price because of the heat weve had.
Slow customer service response
They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected
Operates poorly
I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail.
Owner
Good price and service, hope to continue offer with low price then I will continue to stay on
Excellent rate but why only 9 months?
Fast service and easy to work with.
Overall experience with the provider
Billing is very high during summer time
Very Easy to work With
My experience with Constellation has been great. One short call and everything was setup. The CSR did not make me do anything online. She just did it all for me over the phone and service was installed and has been great this past year.
Pretty good
Aside from electronic reminders of Bill due date, I am very happy with service.
Average
Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay.
Good ride for 10 months
Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check
Review
There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.
Fair KWH Increase
After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.
Efficient energy
Seamless transfer, much cheaper rate, offering auto draft feature, weekly usage report, bill estimate, energy saving tips.
I am sticking with Constellation
I switched to Constellation one year ago. I have nothing but rave reviews for them. My bills are the lowest they have ever been in 18 years. I am sticking with Constellation.
Best rates
I love Constellation. I had only been a Reliant customer. No more! My monthly charges are less than half of what I was paying. Will renew with Constellation and never go back.
Great Company! Great Service!
One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.
Good company
So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019
Constellation Review
Constellation was recommended to me by my sister. It was easy to sign up for service. Information about usage came to me via email and online payment was easy. I hope I can continue with Constellation with their great prices, but like with everything else, I expect a price hike after my initial sign up contract expires.
Terrible!
On hold 30 minutes two times and now Im the 3rd hold trying to cancel-inefficient and nobody can actually handle the request
The best!
Ive never paid lower on my electricity bill than I do now!! My order went very smoothly as well. Customer for life!!!
HAPPY
ALL IS GOOD.
LOVE THE WEEKLY UPDATE ON ELECTRICITY USAGE.
Constellation Energy
I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.
Easy
Constellation has been great, I get reminders about my bill and the customer service is great and quick and easy to pay online.
Good quality
I really like this company. Never had a bill over $200 and run my A/C on 68 all the time.
Comfort Electricity
Jumping on with Constellation was a breeze. No hassel at all. Low electric billing and live the weekly updates via email.
No good (-B) Contallation energy read before u sign
There plans are weak that proves how new this co. Is
2nd i signed 6 months i never received what rate they promised
There customer service are pure teenagers that they dont know why there working there and they just tell u ya ya to any question u ask to get contract rolling to close page
This is how constallation energy is
Not happy with last bill
I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere.
Constellation is great!
Great service and monthly feedback! Really like the data they show each week/month regarding usage.
Happy customer hate the rate change
I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.
Good until renew
Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.
Home
I receive a weekly usage report and monthly bill by email. I am satisfied with service and rate.
No service response
Did not get service due to no response and non working number. CS.
Vast options to choose from
I really liked my experience on choosing the provider and the customer service provided by Constellation.
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation on September 26th, 2018