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About TXU Energy

The Dallas Electric Company first brought electricity to Dallas in 1882. Over the years as the need for electricity grew and changed, Dallas Electric Company and twelve other Texas electric companies consolidated to form one single utility. Texas Utilities formed in 1945 and took over supplying electric power to north Texas. As years passed, the company grew and reorganized, becoming TXU Corporation in 1999. Following deregulation, TXU Corporation splint into three separate entities that handled generation, transmission, and retail.

In 2007, the largest ever private-equity acquisition transformed TXU Corporation into Energy Future Holdings Corporation (EFH). Its energy operations included ONCOR (transmission), Luminant (generation) and TXU Energy (retail electricity provider). Unfortunately, the deal proved too big and EFH foundered. Now, after bankruptcy and years of careful restructuring, Vistra Energy has emerged to be the parent company of TXU Energy. Headquartered in Irving, TXU Energy still enjoys the strong brand loyalty from its customers that's been built after over a century of service to north Texas communities and families. TXU Energy is now one the giants of Texas electricity providers.

TXU Energy Plans

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TXU In The Community

The one thing TXU knows after 100 years of serving Texas communities is how to be a good neighbor. TXU has long been engaged in Texas community initiatives, supporting charitable causes and making positive contributions to the communities they serve.

TXU's long commitment to preserving and improving the environment is reflected in its TXU Energy Urban Tree Farm and Education Center on the campus of Richland College in Dallas as part of the Texas Trees Foundation.

Begun in 2013, TXU's Energy in Action volunteer program gives full-time employees up to eight hours of time off during business hours each year to volunteer in a community-centered program of their choice. The goal of the community service??"focused program is to help their employees give back by volunteering in their communities where they work and live.

TXU's Energy Assistance Workshops provide social service organizations education and training regarding electric service and assistance plans. Begun in about 2002, the workshops have educated local social service agencies and other partnering organizations on the changing electricity market and service plans in order to help communities keep at-risk seniors and other residents safe.

TXU Energy Aid Low Income Discount

TXU is very sensitive to customers having financial difficulties, whether it's due to a serious illness, job loss, or other circumstances. The TXU Energy Aid program uses donations from customers, employees and other Texans to help around 20,000 families keep their light throughout the state. This program also assists military veterans with a service-connected injury that prevents them from being able to regulate their body temperature.

New TXU Energy customers who qualify as low-income are eligible to pay deposits over two equal installments. Customers are eligible to have their deposit waived if they are 60 years of age or older, or if they are a victim of family violence as certified by a prescribed letter, or if they are medically indigent and submit the necessary proof.

For customers facing an emergency or temporary hardship that makes it hard for them to pay their bills, TXU Energy offers two kinds of payment assistance through its Energy Assistance Program.

• Deferrals: Customers can request to extend the time required to pay their current bill to avoid disconnection. A deferral won't change the monthly due date and can't extend beyond the due date of the next invoice. But it extends the disconnect date. Customers will still be assessed applicable late fees and notice fees. Deferral requests can be made online via the customer's MyAccount in the Bill and Payment Summary section.
• Installment Plan: This sets up monthly payments for longer-term assistance when the outstanding amount may be too difficult to manage at one time. Customers not only pay their current charges but also installment plan amounts. The installment plan balance and regular monthly charges are broken out on the monthly electricity bill.

Understand Your TXU Energy Bill

Unsure about how to decipher your TXU Energy bill?

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Check out our How to Understand your TXU Energy Bill page where you can get information on what the various charges and fees mean.

Reviews for TXU Energy

TXU Energy is one of the biggest retail electricity providers in Texas, boasting some 1.5 million customers. TXU has maintained a high standard for many years, maintaining an A+ rating on the BBB. The Texas PUC Sorecard rates the company 4 of 5 circles. It recently reported a total of only 154 complaints about TXU Energy between March and August, 2019.

TXU Energy rated a 706 out of 800 in the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study. This put them 24 points below the study's average Texas score and appears largely due to fallout from the bankruptcy problems of its then-parent company, Energy Future Holdings Corporation (EFH).

Other reviews for TXU Energy from Consumer Affairs and Yelp score the company low due to complaints involving customer service issues. However, Texas Electricity Ratings gives TXU Energy 5 stars for their community outreach, plan innovation, and market perception. However, they scored only 3 stars for their complaint resolution efforts. Most TER customer reviews give high marks to billing and account management as well as customer service, and order experience.