Gexa Energy logo

Gexa Energy started in 2002 in the Texas deregulated energy market. Gexa services all Texas markets where electricity service has been deregulated. They were acquired by NextEra Energy, Inc. in 2005.

Gexa Energy is rated A+ by the Better Business Bureau.

Our Grading of Gexa Energy

Rating Overall

show/hide details


How Ratings Work

Customer Reviews of Gexa Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Gexa Energy Reviews  


Gexa can cut your electric bill in half
I called Gexa engery before we change and they were the most nicest people I've ever worked with My worries are over Gexa did what they said they would guy didn't lie like other companies from Sunnyvale TX

This is the way it should be... seamless and easy
I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless. Ron R from Watauga TX

Great service
They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend Allison ayala from Elkhart TX


4-5 Star Reviews: 62 (21%)



Gexa can cut your electric bill in half

I called Gexa engery before we change and they were the most nicest people I've ever worked with

My worries are over Gexa did what they said they would guy didn't lie like other companies from Mesquite, Texas
October 29th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 32 (11%)



Not recommended for low consumption

The website and the payment methods are easy but the rate is quite high if you don't really consume

David from Dallas, Texas
January 13th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 47 (16%)



Run Away DO NOT Sign up

First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam.

Current Customer from Dallas, Texas
February 13th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 157 (53%)



Shop around

Terrible customer service & ridiculously high hidden fees.... Gexa Energy will double your rate without notice. Signed up in 2016 and was paying $140.00 a month, three years later, same 1800 sqft apartment my monthly bill is now $500.00! November 2019 - February 2020.

Shop around from Houston, Texas
February 19th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Gexa Energy News  


Best Loved Low Electricity Rates in Houston
Want a committed relationship with low electricity rates in Houston? Fall in love this Valentine’s Day with these sweet deals on Texas energy plans. Compare rates. Whisper sweet nothings. Shop and save! Will you swoon over low electricity rates in Houston? We’re coming out of a relatively mil...

Best Houston Electricity Plans Minus Bill Credits & Tiers
Is your current Texas electricity supplier giving you the best rate? Are you paying too much for confusing bill credits and tiers? Check out these plans with straight forward, simple pricing! Which of the best Houston electricity plans have simple pricing? If you go to an automatic car wash, you...

Most Popular Houston 12 Month Electricity Plans
There's a reason these plans are popular!Switch now and save this winter with the most popular Houston 12 Month electricity plans. Which popular Houston 12 month plans have good rates? Texas is about to hit its coldest time of year when retail electricity prices increase in response to rising dem...

Gexa Energy FAQs  


What is the cheapest plan that Gexa Energy has?


The cheapest plan Gexa Energy has is Gexa Saver Freedom 12, with rates starting at 13.1¢. This is a 12 month plan. You can find details for that plan here.

Where can I order Gexa Energy electricity?


Gexa Energy has electricity plans in Texas

Where can I order Gexa Energy natural gas?


Gexa Energy does not have any natural gas plans

What do customers think about Gexa Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Gexa Energy customer review is 2.2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Gexa Energy Plans