Gexa Energy logo

Gexa Energy started in 2002 in the Texas deregulated energy market. Gexa services all Texas markets where electricity service has been deregulated. They were acquired by NextEra Energy, Inc. in 2005.

Gexa Energy is rated A+ by the Better Business Bureau.


Our Grading of Gexa Energy

Rating Overall

show/hide details


How Ratings Work

Customer Reviews of Gexa Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Gexa Energy Reviews  


Service Provider
No problems. Residential Provider from Tomball TX

Easy Peasy......
Dawn Pletcher
Service was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good.....
Dawn Pletcher from Baytown TX

So far, so good. No issues.
Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far. Jonathan Julius from Plano TX


4-5 Star Reviews: 65 (21%)



Service Provider

No problems.

Residential Provider from Houston, Texas
May 4th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 34 (11%)



Gexa Energy

No problems with service nor billing.

Gexa Energy from Houston, Texas
May 10th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 49 (16%)



Lies!!!

When I signed up I was told one thing on kilowatts and it was a lie its actually more and for this when I have the time I will be moving my services I dont car about paying the fee.

Daniel Nuncio from Dallas, Texas
April 26th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 158 (52%)