Our Analysis of Gexa Energy

When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.

I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back.

I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.

I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?!

I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know.

Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem.

I'm sure when I switched to them, they were the cheapest. I did use cust
service to resub once and lock in a lower rate on a fixed plan than I
already had, which they let me do before my previous term was up. So
that's nice that if the rates drop, you can do a new contract at the lower
terms.

I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.

The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it!
Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it!

GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their call-back service is excellent.

Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family.

Never had a problem with them, and they have
excellent Customer Service. I have used many
utility providers from around the country and will
only deal with them if I can. They are always
responsive to any needs I have.

I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong!

They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.

I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.

I have not had any problems with them, setup autopay for billing. Even got them to "pricematch" one year when they were a little higher than others. I would recommend them.

I have been with Gexa for over 8 years. They have the lowest rates around and the customer service is outstanding. I've dealt with Reliant, Texas Power and numerous others providers and I've never been treated so well. My rates were low in the beginning and have stayed low, much, much lower than any other provider. Would definitely recommend to anyone.

I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available.

I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends.

and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years).

I have used Gexa for about 7 years. Their prices are low and if there was an issue, they now steer everyone online to make changes, nothing done over the phone anymore, which I guess at my age (50+) would prefer the human touch.

I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find.

I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates.

I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys!

Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what.

We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit.

For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it.

I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive.

Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems.

I just renewed for year 3 with Gexa. I have had no problems and the rates are very competitive. Very satisfied.

There really isn't anything to type b/c my service has been great. I have online billing, my bills aren't outrageous, and haven't had any issues. My contract expires the 12th of June, I was thinking of switching to discount power, but after reading reviews on them, seeing how Gexa prices are competitive with other companies, I think i'll stay. If they keep their rates low, I may end up being a lifer.

My electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house.

Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month.

Shop around for the best rates when looking for a new provider and always read the EFL!!

Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa!

Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $25 credit every month if you use less than 1000 KW. Not even a single problem in last 6 months, haven't even called their customer service till now.

My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional.

I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever. I am on the Conserve 12 plan where I get a $40.00 customer every month this month no bill I used under 300kwh Thanks Gexa. A very satisfied customer of almost 11 years.

I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly electric bill is $30 for my apartment!
Gexa has a coupon referral for $25 off your bill after you sign up.

Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the summer, but now in the summer (in Texas - it's 90 - 110 degrees Fahrenheit every day) it's usually around $40 or $50 :) Also, they are always so nice on the phone and I have never had to wait on hold. Keep it up, Gexa.

I had never been able to choose an electricity provider before, so I was a little uncertain how it would work out when I first chose Gexa in October 2015 when we moved to the area. I was paying 15.0/6.9/8.4 with a $40 bill credit for >999 or <2001 kwh. We are coming up on the end of our 1 year contract, and I received an email from Gexa to review plans. I opened it and then also opened the comparison website that shows all other companies. Not only did the renewal rates beat what Gexa was offering on the comparison website, it far and away beat all the other companies at 12.8/5.7/8.2 with a $60 credit for any month between 1001-2000kwh (which is where we stay).

We have had zero issues with billing or service - and customer service has always responded to my messages promptly and courteously. Can't ask for more than that!

I recently switch to Gexa and it's been a good expiance so far. I like the bill credit because my bill is not as high in the summer.

I am old and use very little electricity per month, normally about 650 to 800 in summer and 300 to 400 in winter. (gas heat) So the gexa low usage plan with the $40 rebate was excellent! ($40 rebate for usage between 500 and 1000kwh) Very low electric bills all summer! But now that the AC is off, my usage dropped below 500. The $40 rebate disappears! So my bill for 450 kwh was almost double my last month's bill for 600kwh! YIKES! The Gexa gotcha! Here's what to do: In the winter time when you are not using the AC, use an electric space heater enough to bring your bill to the 500 kwh threshold. Then switch to your gas heat to save even more! The main thing is to monitor your usage and make sure that for your billing cycle you are always as close to just over 500kw as possible to get the best monthly deal. Other than that, Gexa has been excellent in all respects. Seems dumb to have to use more electricity to get a lower bill!

I'm currently satisfied with gexa, though I am always looking for more favorable rates.

Excelent service

I called them with concern about my bill and they put me on budget billing.

Everything great, but a little steep price when bill arrives.

So far so good. Painless signup and 1st bill was as expected.

I had to apply with a Charity to be able to keep Gexa from Disconnecting my service

Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfortable 75- 70 all day & night! I am VERY pleased!

I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my first billing cycle.

Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have been saving almost 50 to 60 percent over my prior plan. I havent had to interact with customer service, so my rating is ok for now.

Very helpful when I needed assistance. Affordable.

it was great service around the plans and price were great

I have had no issue with my Bill. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. So the credit if 75$ of using over 1000 kilowatts cancelled it self out.

Good rates.

Easy set up. Great rate. Helped me on a Sat.
Had a bad experience with Tri-Eagle Energy. Do NOT recommend them or their Budget Billing.

I used Gexa over the years and found them to be responsive and attentive to our needs.

The Electric Plan gave us the best pricing that we have ever had.

I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't

This is the only company that does not send an email letting you know your bill is ready to view.

I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service.

Everything has been a good experience

They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend

I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless.

I called Gexa engery before we change and they were the most nicest people I've ever worked with

Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far.

Horrible experience. Online bill pay was the worst, had to use bill matrix (3.95 fee) or paypal. Paypal could take days to go through, if the payment was late by a day, they would have you disconnected immediately. No grace period. No online account management. I had to wait until I got my bill, have my paypal account funded already, send payment immediately or it would get cut off. I had it cut off several times due to being out of town when mail arrived. All of my other bills I can log in to check my balance and pay. Not here. Good luck getting customer support too. Finally switched to Reliant.

Started off with them over 7 years ago. Just switching away after my contract ended. GEXA's rates, their customer service and choices have noticeably deteriorated over time. Definitely NOT a TOP PICK for me any more. STAY AWAY

I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they are not as interested in retaining their customers long term as acquiring new ones, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.

Have been with Gexa for years but the last increase in rates seems unreasonable. As with so many companies the new customer rates are great but it seems the longer you're with them the higher your rates and just give me the best price don't make me search for promotion codes. Looking for someone else.

I have been with Gexa for the past year and have no complaints, until it came time to renew my rate plan. I currently pay 7.8 cents per kWh, when I went to check the "great renewal rates" they are quoting me 10.4 cents per kWh! However, go to powertochoose.org and they are offering 8.2 cents per kWh for12 months! So I called up Gexa to see what the deal was and they tell me that rate was only for new customers, the best rate they could offer me (a good existing customer) was 9.9 cents per kWh! Oh and did I want to accept that rate and sign up for 12 months now? I litterally laughed at that. This is not new, and not just GEXA, in fact I end up switching electric companies every year just to get a decent rate. Personally I have been switching back and forth each year between GEXA and AMIGO for this very reason. When switching electric companies is one of the easiest things you can do, I just think it is ridiculous that these companies try to blatently screw their existing good customers. I suppose there is a percentage of customers who will not shop around but really? So as a good reliable customer we are going to reward you by increasing your rate by over 20%, but some clown we don't even know will get the substantially lower rate. Get with it guys if anything, proven loyal customers should get even better rates. So until they figure this out, customers are going to be easy come, easy go.

Good for new customers but not for loyal ones who have been around a while. Just got renewal after 2 yr contract - from 9.1 to 10.6 - poor business decision just to raise revenue but lose customers. Went to Bounce and hope I am right to choose them - got 8.9 rate with Terrific 12 plan - going paperless to go from 9.1 to 8.9 and got Visa gift card for $25. Sad to leave Gexa since I've been with them for so long, at least 4 years, but raising my rate that high is not right.

I have been with Gexa for ten years now. It was always great. I have turned lots of friends and family on to them over the years. This is the first year they did not offer anything for existing customers. no retention department. The lady was actually rude to the point of fine go some where else. I think it is more disappointing that they would do this to loyal customers.

Don't know what is going on with the billing procedures for this company, but I have been a customer for seven months and have had to call Customer Service (and ask for Supervisor Intervention) on four occasions. For some unknown reason, the Auto Payment system is totally FUBAR (look it up.) I've had active working credit cards on file and have even changed preference from Discover to Visa to no avail. Getting a disconnect notice AFTER having successfully paid you bill is somewhat stressful. You might very well be seduced by their low rates, but be forewarned that your experience will (probably) not be unremarkable.

I signed up with Gexa last year. It was easy and the plan looked good, but I missed the monthly minimum. My fault, not theirs. My complaint is how they use billing cycle placement to get extra monthly fees. So I signed-up in September, and should have easily covered the minimum, but they set my billing cycle such that I was a few days away from the minimum usage. No place was it indicated what my billing cycle date would be, so I had no idea my usage would be below the minimum. It was a hbigh usage month! I called, and Gexa said, they would refund the fee if it was less than 15 days of billing...yeah right. Well planned Gexa. Then on the final, I got billed the monthly fee again for being 1 day over the billing cycle date. Called again, but sorry customer, Gexa couldn't care less - no refund.

I'm ending my time with Gexa. I find the reps rude whenever I have an issue. They remind me of the IRS or bill collectors. Why so angry? Why so rude? When will energy companies realize that a little customer satisfaction goes a long way? I am willing to pay just a little bit more at another company not to have to deal with jerks.

I called to renew with Gexa, whose month-to-month was 3x higher than the deal I had been on in a contract. When I asked for a better rate, all they could offer me were a variety of single rate contracts applicable only if I kept my electricity within a parameter of 500kw, 1000kw, or 2000kw. Outside of any of those usages there is an automatic $9 charge and the overage or underusage rate was twice or three times as high. I don't use the same electricity year round, having both a gas and electric home. That won't work for me (and I wonder how many others like me). I think what pushed me over the edge was their use of the words, "we CATER to people who keep their electricity within certain kilowatts". Cater? Like they were valet in a high rise penthouse and I was a resident. It's 3rd party electric service. What a spin! In truth, if your usage doesn't fit what they set up for their monetary benefit, obviously, then you're gonna get gouged. Gexa rates are both too high for my budget and higher than many other service companies. They are unwilling to offer workable rates. I refuse to "cater" to companies willing to change the facts and meanings to part me with my money. I have been with Gexa before and found this to be true even then. Don't allow them to head fake you with qualifiers for a service you can get from any number of companies. Shop around before you buy the marketing tactics and spend more than you need to.

Contrary to my experience over the years with other providers, the price/kwh as displayed on the Power to Choose website didn't turn out to be the average price I was billed. My billing was actually more than 30% higher. My fault because I was careless about reading the fact sheet, but I feel like I was gamed and will never use Gexa again.

Based on my experience with Billing & Account Management at Gexa Energy, I will recommend AGAINST using their services. My 6-month plan was to terminate 8/31. I confirmed cancellation of the plan online on 8/17. At the time my plan was to cancel (8/30) Hurricane Harvey was hitting Houston and I was unable to follow up on the cancellation. Since I didn't CALL to cancel my plan, they did not honor the cancellation, and I was charged up until 10/16 when they finally terminated my plan. In this time, I spoke to representatives over the phone on 4 occasions, each lasting more than 25 minutes as I repeated the same information each time and they placed me on holds and transfers, etc. They refused to adjust my billing for the period of time before I spoke to someone over the phone, and thus I was charged for 1 month of services during which time I was not residing in the apartment. The bill was double that of my highest bill during actual usage.

I will note that use of the electricity services themselves were fine and costs were low on a 6-month new user plan.

I called customer service to change my due date from 10th to the 15th, when I get paid. They told me they could not do it. Asked for a supervisor and got the same answer. Previous electric companies like Cirro, were more than willing to do this. Now, I have had to pay a late charge every month! Will not renew with this company again.

Sounds better than it is

All of the good deals are for new customers. Renewing customers don't fare so well!

I signed up with Gexa because they advertised a price of 5.9 cents for a one year contract. I got my first full bill and the price I'm paying is 9.5 cents kwh. Now I'm stuck with this rate for one year. It would be nice if Gexa advertised the real price and not try to trick consumers with a false advertised price. Beware. I won't use them again.

The service is good but the pricing is not.