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Founded in 2005, Payless Power is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Payless power caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts. If an individual or business doesn't have a smart-meter installed, Payless Power will help coordinate the process of having one installed.


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Payless Power Plan Summary

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2

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Customer Reviews of Payless Power

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Most Recent Payless Power Reviews  


Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond Julie from Lufkin TX

Na
Na Na from Irving TX

New Order
All good. James from Katy TX


4-5 Star Reviews: 88 (50%)



Excellent customer service

The friendliest customer reps that truly wanting to help you. They go above and beyond

Julie from Lufkin, Texas
December 19th, 2020

Billing & Account Management
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3-4 Star Reviews: 17 (10%)



Na

Na

Na from Irving, Texas
November 15th, 2020

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2-3 Star Reviews: 14 (8%)



While it may be good for some, this company sucks!!

I've had this company for about 5 months now. They charge more than what a normal plan would. I had Tara Energy before this and I was paying $100 or less a month.
With Payless Power I'm paying damn near over $150 a month. And they have a switch hold on my meter?! This company is crooked. I hate it.

Reanna Simerly from Houston, Texas
July 7th, 2020

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1-2 Star Reviews: 39 (22%)



Sudden turn for the worse

Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation!

You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website.

Indeed, Payless Power suddenly forgot how to treat their customers right.

David from Houston, Texas
February 10th, 2021

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Payless Power FAQs  


What is the cheapest plan that Payless Power has?


The cheapest plan Payless Power has is SmarTricity Easy Choice - Prepaid Plan, with rates starting at 15.5¢. This is a 1 month plan. You can find details for that plan here.

Where can I order Payless Power electricity?


Payless Power has electricity plans in Texas

Where can I order Payless Power natural gas?


Payless Power does not have any natural gas plans

What do customers think about Payless Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Payless Power customer review is 4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

All Payless Power Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Pre-paid
1 month
Pre-paid
15.5¢ / kwh
at 1,000 kWh per bill
12 Month Pre-paid
12 month
Pre-paid
14.5¢ / kwh
at 1,000 kWh per bill