Payless Power Customer Reviews
We've been collecting customer reviews for Payless Power so you can get the inside scoop on what it's like to be a customer.
You can order Payless Power Energy Plans online.
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Featured Review
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Payless Power Reviews
5 Star Reviews
Payless Power has 67 five star eviews.
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Professional, personal and price worthy
I like everything about Payless Power. Plans and prices are competitive, customer service is courteous and professional. The online service is easy to use and very convenient. All in all a first class electric provider
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New customer
I have had experience with other service providers who have lied about one thing or anther. My experience here has been by far the best.
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Love the daily messages
I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. Ive just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.
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Awesome
Keep up the good work guys super convenient
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Payless Power Reviews
4 Star Reviews
Payless Power has 6 four star eviews.
My review
Way cheaper than month to month service. My whole month only runs $50.00.
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Good service
No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high
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2.0 upgrade sucks!
I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!
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Satisfied
I came to payless power last winter when my bill from another provider went from being around $100/mo to $721 for one month. They were helpfull and got my electric same day. Went out of their way to help me out and gave me a promotinal credit. I can have somewhat of an idea what is costing me in electricity. My only problem is when I use large amounts during winter months I need almost a 5day extension because I live week to week. And those large amounts are difficult to ome up with, but I do try when I can to unplug those energy drawing heaters. Company has been great though. Impatiently waiting on postpaid services??
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Payless Power Reviews
3 Star Reviews
Payless Power has 2 three star eviews.
Experience
The experience is good but I think it is too pricey
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DEPOSIT REFUND
PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
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Payless Power Reviews
2 Star Reviews
Payless Power has 1 two star eviews.
Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.comBIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT
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Payless Power Reviews
1 Star Reviews
Payless Power has 33 one star eviews.
RIP OFF COMPANY
They really do NOT deserve 1 star. DO NOT USE THIS COMPANY!!! Be expected to pay at least $30 for 6 days of 4-5 kilowatt usage or so they supposed that amount based on estimates...I'll say it again...ESTIMATES and actual. They claim Centerpoint sends them the actual metered amount (whenever) and that they might sometimes "undercharge" customers based on their "estimated" daily calculations. Hear me out new customers, as you maintain this company you'll see that over time they'll start ripping you off. I'm hardly ever home and when I am I only use a desk lamp to study for a few hours. Even unplug most appliances (except for fridge) to conserve energy. BUT they increase the price amount and inflate (lie) the usage. I'm switching in a few days.
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RUN RUN RUN RUN away from PAYLESS POWER
Avoid this company is possible! Their customer service is HORRIBLE. I've never had a representative make me feel so low about not being about to pay a $25 reconnection fee for my services. VANESSA was rude and very disrespectful, after speaking with her I will be moving my services to another company that doesn't treat that customers like trash.
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MONEY HUNGRY
I have been on and off with this company for about 3 years now. The only reason i keep going back to them is it it so cheap to start up i think like 25.00 dollars. But it seems like i put money on the light every week. I have a 2 bedroom apt, not very big at all, but yet i spend anywhere from $6.00-$8.00 A DAY. That is ridiculous, i added up what i spend a month and it is around 300.00 350.00 a month, that is so crazy. I hate this company and cant wait until i can find a electric company that does not rip me off everyday.
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Time to switch providers......
I have used this prepaid electric provider for more than a year and up until today they were okay, but now I saw how they really do business and I disagree. Time to change providers!!! I received a text this morning, like I do every morning, only this time it said my account was -1.53 and I should make a payment to avoid disconnection. Okay, I was at work and had to wait til I was able to take a lunch before I could make a payment. I was able to take my lunch at 230 pm which is when I made my payment, but apparently they had already shut my service off. So now half of my payment has to go to an unnecessary reconnect fee. I completely disagree with not giving people (especially those of us stuck at work) at least until close of business to bring their account current. That to me is a complete rip off.
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