Payless Power Company Reviews
We've been collecting customer reviews for Payless Power so you can get the inside scoop on what it's like to be a customer.
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Featured Review for Payless Power
Electricity Plans for Payless Power
Lubbock - LPL Service Area Plans
Best Payless Power Plans as reviewed by Texas Electricity Ratings
12 Month
thumb_upPros:
No deposit, locked in rate for 12 months without fluctuations, a somewhat flat rate across usage tiers, $15 bill credit for under 500 kWh of usage.thumb_downCons:
The rates are high, and there's a 1 dollar a day charge, or $28-31 dollars a month in recurring charges.6 Month
thumb_upPros:
No deposit, locked in rate for 6 months without fluctuations, a somewhat flat rate across usage tiers. $15 bill credit for under 500 kWh of usage.thumb_downCons:
The rates are high, and there's a 1 dollar a day charge, or $28-31 dollars a month in recurring charges.Looking for more? Compare all available Plans
Payless Power Rating and Review Summary
There are 188 total reviews for Payless Power, with an average rating of 3.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Payless Power | 3.2/5 | 188 |
| Star Rating | Ratings and Link |
|---|---|
| 67 5 star reviews | |
| 46 4 star reviews | |
| 14 3 star reviews | |
| 14 2 star reviews | |
| 47 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Awesome
Keep up the good work guys super convenient
Happy
It was so easy to applied an setup only took 5mins
New customer
Just learning about this new pre paid power
Best Service Around
They fit with my budget and usage perfectly!!!
Fast and easy
I found myself in a situation where I had very little time to pay and the process was very fast and easy and they made it possible for me to make the payment on time
Great Service
We have always had a great experience with this company. We have had service for 4 years now, and do not plan on switching any time soon.
Wish I was with Paylesspower ... switching soon
I called for what I should do in my situation. Rudy, helped me and he gave me some great advice to keep me from coming across another dilemma! The fact that someone actually saved me time and saved me a headache, instead of just processing payment and leaving me in the dark( no pun intended) he told me the best way to go about my situation and Im just Thankful! I will be switching to Payless once my situation is over! Thank you Rudy!!!!
Good
I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.
Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond
Thank you for rating Payless Power!
— Payless Power on October 30th, 2020
Thank you for rating Payless Power!
— Payless Power on October 30th, 2020
Great company!
They are always fast, friendly and very professional.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on September 8th, 2020
Love the daily notifications
I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on August 18th, 2020
Thank you so much for the 5 star review!
— Payless Power on August 18th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 26th, 2020
Residential customer
Just overall customer satisfactory
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company.
— Payless Power on June 23rd, 2020
Excellence
Everything is been excellent more than what I thought
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
Great affordable service
I enjoy this company because it's affordable I never use more than 5$ in electricity a day. 69.00 will last me a month
Thank you!
— Payless Power on March 6th, 2020
Great service
It was very easy and simple and quick and fast I loved it
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on March 2nd, 2020
Thankful
Good, simple and easy.
Great.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on January 7th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on November 11th, 2019
Thank you for the 5 star review!
— Payless Power on September 24th, 2019
Thank you Irma for being an excellent customer!
— Payless Power on August 10th, 2019
Simplicity is Key
Setting up a new service is extremely easy. All fields were clear to read and easy to understand. They had enough detail to keep me from having questions, and little enough detail to keep me from being lost. I highly recommend this company to any one who is a first timer in living on your own. This makes setting up electricity as easy as a level one on a video game.
Thank you so much Melissa for sharing your experience. Glad we can make your enrollment process easy as possible!
— Payless Power on August 9th, 2019
Awesome
Easy access and wonderful power company! Great rates and prices!
Thank you Angelina for the awesome feedback!
— Payless Power on August 9th, 2019
Payless power is great
The whole online process was simple quick and easy. Mainly wasnt too expensive and the whole process was easy to comprehend.
Thank you so much Eric for sharing your experience! We greatly appreciate your feedback(:
— Payless Power on August 5th, 2019
Great Customer Service
Easy Start, very affordable, and excellent customer service
Arnishia, Thank you for your awesome feedback it's greatly appreciated!
— Payless Power on May 7th, 2019
Thank you for the 5 star review!
— Payless Power on February 19th, 2019
Thank you for the 5 star review!!
— Payless Power on March 21st, 2019
Great provider. Service, ease of use and support excellent
Have had Payless Power for several months now. I can't say enough how easy, inexpensive and supportive this provider is. Thank you
Thank you so much for the awesome feedback!
— Payless Power on January 21st, 2019
Excellant
New to this company but have been very satisfied with the services.
Thank you for the 5 star review!
— Payless Power on January 21st, 2019
Thank you Brenda for your great feedback!
— Payless Power on October 29th, 2018
Bestinthewest
They were very professional and friendly people. Best one of them all would be they were fast.
Joe, Thank you so much for this awesome feedback! Thank you for being a loyal customer.
— Payless Power on October 29th, 2018
Excellent choise for electricity provider
Ordering was easy, customer service personnel were helpful,courteous and very professional. Texts and emails about daily balances are useful in keeping track of usage and balance. All in all my experience has been exceptional. I would highly recommend them to anyone
Thank you for the awesome review! Glad we could provide you all the tools needed to make your experience here at Payless Power pleasant!
— Payless Power on October 11th, 2018
Thank you for the 5 star review!!
— Payless Power on October 11th, 2018
Energy usage
I really enjoy how Payless sends me notices daily letting me know how much electricity I am using. It helps me budget my usage a lot more wisely.
Thank you for the awesome feedback, Glad we can provide you the tools needed to make your experience using our service easy as possible.
— Payless Power on October 11th, 2018
Recent 4 Star Reviews
Great but the fees are too much
Love the company. But the $4.95 fee can get excessive
Best electric company
Way affordable compared to txu
So Far Seems Good
Easy sign-up. No complication with connecting via telephone a competent CSR who was able to assist and was professional. I was hesitant but it went well.
Appreciated
Our family has had a horrible past 2 years, we lost our home in the winter storm moved back in October only to get diagnosed with cancer in November. My wife is our only income and no one would help her or work with her. I think this will be a great fit for our family.
Good service
No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high
Very good service Easy to use!
The service has been incredibly easy to use. A two year old could do it.
Good times
Good experience very friendly.
Thank you for rating Payless Power!
— Payless Power on January 15th, 2021
Thank you for rating Payless Power!
— Payless Power on August 18th, 2020
Good
Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according
We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in ones home. Thank you for your business.
— Payless Power on August 18th, 2020
Easy
Very easy to turn on and get started. I like that the electricity you are using is right in front of you on the web site. And paying your bill can not be any easier.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
Great customer service. Same day service hookup
Very prompt customer service and great rates. Was able to get signed up for service the same day.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on April 27th, 2020
Thank you so much for the feedback it's greatly appreciated!
— Payless Power on February 19th, 2020
I just signed up...
After comparing prices for Prepaid Plans, I decided to go to Payless Power. The process was so easy and the step by step are easy to follow. I will wait about the outcome of my billing once I move in into my new place.
Liz, we look forward to having you as a new customer and we hope that we meet your expectations.
— Payless Power on February 19th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on November 29th, 2019
First
It was okay. I thought it was easy but wasn't offered any other plans but the one I'm on. I am kept up to date on how much electricity I have used. One day back.
Bonita, Thank you for sharing your experience about the service. When enrolling we do offer 2 types of plans In the sales disclosure that is read to the customers. After reviewing your account, does show it was read, & agreed to. If you'd like to know more about the other plans that we offer please contact us at 888-963-9363 and we will be more than happy to switch your plan if you like.
— Payless Power on September 24th, 2019
Good service
We like the service. But are not to keen about being billed more for less usage and less for more usage. But it's still a lot better than what we we are used to.
Thank you for your feedback it's greatly appreciated! We will be more than happy to go over your billing independently. Also provide tips on saving off your usage! Please contact us at 888-963-9363.
— Payless Power on June 26th, 2019
Excellent service and product
I love everything about this electric service provider. Customer service is exceptionally good. They are helpful and respectful. Quality is somethung they seem to strive for
Thank you so much Susan, for sharing your experience. . Here at Payless Power we strive to treat every customer with professionalism and respect! Thank you for the 5 star review(:
— Payless Power on June 26th, 2019
Thank you so much for your feedback, Glad we can make your experience easy & convenient as possible!
— Payless Power on May 7th, 2019
Survey
Everything goes fairlT well, prices are just a little on the high side.
Thank you Ashley for your feedback it's greatly appreciated. Payless Power does offer ways on receiving a discount on your usage. Please contact us at 888-963-9363 so we can provide you this information.
— Payless Power on January 21st, 2019
Thank you for being an awesome customer!
— Payless Power on January 21st, 2019
Easiest damn online payment...
Easiest damn online pay option.. No re entering numbers or even amounts!
Happy we could make your experience with our service easy as possible, Thanks for the 5 star review!
— Payless Power on October 29th, 2018
Thank you Matthew for taking the time on providing your feedback, it's greatly appreciated.
— Payless Power on October 29th, 2018
Payless Power is the best!!
I only average about 80 bucks a month on electricity costs. Cheapest bill I ever paid!
Thank you for being an awesome customer!
— Payless Power on October 11th, 2018
Thank you Omar for the 5 star rating!!
— Payless Power on September 25th, 2018
Paymebt method
Customer service ,payment method
Daniel- Thank you for the feedback it's greatly appreciated.
— Payless Power on September 25th, 2018
Thank you for the 5 star review!
— Payless Power on September 27th, 2018
Thank you for the 5 star review!
— Payless Power on September 25th, 2018
Thank you for rating Payless Power.
— Payless Power on September 25th, 2018
My review
Way cheaper than month to month service. My whole month only runs $50.00.
Thank you Angie for the review ( :
— Payless Power on September 25th, 2018
Happy we could make your experience using our service easy & convenient as possible!
— Payless Power on September 25th, 2018
Happy customer
I've been a happy customer for several years now. Was kind of disappointed to find out price went up. Has went up twice since I've been with them. And have been a few times they had problems with meters and completely overcharged due to weather circumstances. Customer service was not able to explain, help or correct the situation. But I can't really see myself leaving this company over these issues. Nothing in life is perfect! Lol. Would definitely and have recommended to several friends who are satisfied as well. My only remaining concern is that as of June 18th 2018 I was told payments less than twenty dollars will not be accepted. I really hope this is not the beginning of the end of their easy, convenient service. Time will tell.
Courtney- Thank you for taking the time on providing your feedback it's greatly appreciated. The weather is going to be the main factor on your usage as it will cause it to fluctuate from time to time, If ever in doubt you could always verify these reads using www.smartmetertexas.com to verify all usage being report is actual & will update every 15 minutes to show you what you're consuming in the home. Yes our minimum payment did increase to $20 but if you would like to pay less than the minimum required you could go to any money gram location and pay there. Thank you for being such a loyal & understanding customer!
— Payless Power on September 25th, 2018
2.0 upgrade sucks!
I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!
We do apologize for the inconvenience this caused you. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also This encourages customer from never allowing balance to fall negative risking disconnection.
— Payless Power on September 26th, 2018
Recent 3 Star Reviews
My opinion
Easy to use...great & cheap rates
Thank you for your feedback its greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363.
— Payless Power on September 24th, 2019
Thanks for rating Payless Power(:
— Payless Power on October 11th, 2018
First time customer
First time using the company. Spoke to customer service rep and helped me understand the process. Very helpful.
Stacie-Thank you for your feedback happy our customer care representatives were able to help you. Please reach out to our customer care dept at 888-963-9363 if you have anymore questions or concerns about your account.
— Payless Power on September 25th, 2018
Service is ok
I needed a credit reference for an important application. Payless Power customer service would only give me reference from the time you have had this online site. I was a customer for a year prior but he wouldn't give that info for my application. Longevity was my whole point of requesting credit reference. It hurt me in long run to not get that information.
We do apologize for the inconvenience. We did launch a new system therefore we could only pull up account history from the time the system transition till current day. We will be happy to assist you on a proof of service if that will help because unfortunately we don't offer letter of credits.
— Payless Power on September 25th, 2018
Alright service but promotional add didn't mention daily .87 charge.
Alright service but promotional add didn't mention daily .87 charge for lower usage accounts like mine was so my power bill was way more than what I had previously been paying.
Thank you for your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate.
— Payless Power on September 25th, 2018
Experience
The experience is good but I think it is too pricey
Thank you for rating Payless Power. We do offer ways on receiving discounts please reach out to our customer care dept at 888-963-9363 for more information.
— Payless Power on September 25th, 2018
Expensive
Ok I've always loved payless power until now all of a sudden yall just started charging me alot.
Thank you Misty for your review it's greatly appreciated. With the weather we experienced your usage will come in out of the normal, but you can always verify the usage that is being reported using www.smartmetertexas.com.
— Payless Power on September 25th, 2018
No Terms of Services, rates can change
When a rate has changed you will only be notified via a txt message only. Pay as you go is currently 12.2 per kWh, if u keep a balance above 35$ it's 8.7, so there advertised 10.9 does not exist anymore(summertime excuse raise in rates). Also if you do not use above 17 kWh they can charge you a extra .50 per day. On there web page you cannot review your monthly kWh usage for comparison's, you can only pay your bill. One good thing I found out late was you can pay from your bank account without being charged 3$ that ace rips you off with, probably could have saved $100 bucks if I'd known that sooner a year ago.
Mr Anderson- Thank you for your feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Our web page was very limited on what you could see in regards to your account information but we are able to send you a monthly statement VIA email or mailed or per your request can send every month. Please reach out to our customer care dept at 888-963-9363 for anymore questions or concerns.
— Payless Power on September 26th, 2018
So Far It's Been Good
So far I like it. I started up on Monday 10-20-14. I really like bc I have bad credit and needed to have services at emergency and last minute. I have looked at Reviews from several different electricity companies. Most have the same type of complaints. Mostly all reviews in several are bad. What I liked about this is the!Supervisor canback up what went wrong and why things escalated to the point they did and how they do try to!resolve the issue if possible. I had a good experience getting the info I needed when I first called. It took me a week to make up my mind wether I wanted to switch or not I did. My first teo!days have came out to $2.91so I loved that. Of course there is a $10 charge to connect with AEP. I did call several times to get more info to be sure I had everything straighten out and questions answered. They were kind and patient with me on all this and answered my questions that I had. So it was great. The only one thing I will say is that when I went online to check my daily usage and balance. I discovered that I could've put $75 or more on my acct so they can give me $100 worth of service over a period of time. I put $50 to start off with just!to see if I was going to like it. I wish they would've told me that and I would've started my account with more $ in it. I also love that they extend you by bmp possibly 2 days if needed. Which is nice bc not others will do that for you. All in all. I so!far am happy with it. But fairly new into it. I think its goosd as long as you keep your balance off of negative and don't get a disconnection bc that's where I think a lot of the problems are started and misunderstanding are. Thank all the reps that were patient with me. And I hope I will stay with you all and it continues to be a good experience like it so far has been. I hope I continue to keep my rates low and made agood choice by!switching. Thanks.
Thank you Vanessa for that awesome review,!
— Payless Power on September 26th, 2018
DEPOSIT REFUND
PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
Thank you for the feedback, we do apologize for the inconvenience that it has caused you.
— Payless Power on September 26th, 2018
Before you get Payless read this
Let me start by saying that when I first switched to Payless Power, I was very impressed. The rates were reasonable with no hidden fees. I loved how I got a text message every morning and honestly this company has truly educated me on how to save on my electricity usage. Then things went weird. I figured out near beginning of summer that I could extend my account payment out by a week. This was awesome. It truly helped me. I paid a week behind every week, like clockwork. How awesome is that! However any incentives I started out with for paying a larger payment were gone. It use to be if you paid $150, $100 or $75 you'd get lower tiered rates per KWH. Gone. ok..well, they got to make money too. That was strike one, incentives gone. Then there was the small fee charged if paying less than $40 on your account. Sure, let's charge the people who obviously are scrimping pennies to pay for electricity, but it didn't effect me so much...strike two, unnecessary fees. At least with this fee I was SLIGHTLY warned ahead of time...would have been nicer for a heads up sooner. Now they have taken away my precious extension. Instead of 7 days, I now only have 4, which is counting the day of payment due. If I want to extend it 7 days I have to pay a fee. This one wasn't given to me as a warning, in fact the first time I saw it I didn't even know what it was. The second time the customer service agent did tell me prior to awarding me the extension, but not the first time, That's a hidden fee. I still can't understand why they don't text customers about changes to fees etc. Why do we have to find out last minute or in some cases after the fact? Strike 3, extension gone...strike 4, hidden fees....All in all I must say I actually did like this company. But I'm thinking its not the same company I signed up with. Maybe it is time for me to switch. If you never need an extension and want to prepay...this company is for you. If you pinch pennies and its hard to make ends meet...I'd shop around and get full details first.
Thank you for your feedback, it's greatly appreciated. . Good or bad, this is an important part of customer reviews.
— Payless Power on September 27th, 2018
Family Owned and Customer Oriented
Recording conversations or not, I tend to
question the accuracy of an online review with
several spelling errors and grammatical issues-
as it was probably written in haste by a hot
tempered individual. This company is local and
family owned, caring about nothing more than
their customers. I found them and their great
rates through their blog, and found it more
than helpful and informational! They are a
company that gets it.
Thank you Andrea for your feedback it's greatly appreciated.
— Payless Power on September 27th, 2018
Recent 2 Star Reviews
No bargain
They neglected to mention they have a $2.99 cent per day minimum, so you're guaranteed a $90/mth bill even if you're just running a fridge and nothing else. I've had monthly bills where my average cost was 48 cents per kw. Not a good value when they advertise 16 cents/kw if you their minimum kw
Double of what other power companies charge- avoid this one at all costs!
I am a very cheap person when it comes to electricity- and it's all Payless Power's fault.Unplugging appliances as soon as they're not in use- turning lights off as soon as I leave the room, leaving them off when I'm in my bedroom, covering up windows and doors- you name it I've done it all in order to keep my electric bill low. And by "low" with Payless Power, I mean shelling out $40 every other week or even weekly.It gave me anxiety, checking my balance and knowing I'm getting low. I switched, and I expected the new power company to be worse since I left lights on, had the a/c on for a handful of days...but it was only $50 for the whole month! I am in absolute shock, Payless Power is an absolute scam. Under no circumstances should you EVER switch to Payless Power. You've been warned.
While it may be good for some, this company sucks!!
I've had this company for about 5 months now. They charge more than what a normal plan would. I had Tara Energy before this and I was paying $100 or less a month. With Payless Power I'm paying damn near over $150 a month. And they have a switch hold on my meter?! This company is crooked. I hate it.
Ms Simerly- I understand that you are concerned with your recent monthly costs and that this is not a good thing. A quick review of your historical usage shows that the address where you live consumes a lower than average amount of power in the spring and fall but a much higher amount in the summer. You are experiencing this now. Please note that Payless Power has not raised your rates however your consumption from April through July has drastically spiked from 2019 to 2020. Please call us at 888 963 9363 and we will be happy to go over this with you.
— Payless Power on July 14th, 2020
Worse power company ever
I thought they had reasonable rates when I started service with them.After the first months the rates started going up till I was paying 20 dollars a day for two people.They will cut you off quickly to get an additional 25 dollars.I think we were better off before deregulation.This company is bait and switch.If you need electricity dont get with this company.
We are terribly sorry you have had a poor experience with our company and want to know more, so that we may improve. We also understand the frustration that the cost of electricity rises in the summer or sometimes the winter here in Texas because energy consumption increases substantially with the temperature changes outside. The key driver of higher energy cost is because the air conditioning and heating systems work much harder when it is hot or cold outside. Just like a refrigerator, the HVAC system in a home turns on based on the desired temperature set on the thermostat and these systems do so whether someone is home or not. Our blog contains many articles on energy savings tips, which can be viewed at https://paylesspower.com/blog/. We also offer a discount program to save 20% off of our standard rate by simply by maintaining a balance over $35. A supervisor would truly love to speak to you to see if we can do something to meet your expectations. If you would contact us at https://paylesspower.com/contact-us/, then then we can have someone review your account immediately to see if there is anything further we can do to help. Thank you for your business and your candid review.
— Payless Power on July 31st, 2019
A company of thieves
Tried their service on a temporary sublet. Immediately noticed the smart methods of stealing your available credit. Rates per kilowatt are as high as $2.85 cents. That's per 1 kilowatt. Just another immoral American thief.
Please note that Payless Power only bills based off your daily meter reads as provided by Centerpoint. There is a small daily customer charge added + taxes.We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Centerpoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on December 12th, 2018
Ok if temporary
Needed service temporarily so figured prepaid was the way to go. I paid $40 a week although I was rarely home. Great idea but too expensive.
Thank you for your feedback, it's greatly appreciated. Payless Power does offer discounts off your usage, please contact us at 888-963-9363 to learn more.
— Payless Power on October 11th, 2018
We will be more than happy to go over ways on saving. Please reach out to our customer care dept at 888-963-9363
— Payless Power on September 25th, 2018
Terms & Rates not as quoted. Website portal only for payments NO INFO
At first, thought Payless would be great. Was receiving daily texts of $$ charged and KWH charged.New website rollout, since daily texts no longer include $$ spent, just total kwh and your balance remaining.Trying to camouflage what you are actually being charged that day, without customer's calculation.Continually told, great new stuff on website.... available soon. Told today "it was decided" by Payless Power to not provide customers with daily $$ charged, as this will soon be available on website. The only thing available on new site other than ways to pay/fund your account, is monthly billing statement. You cannot lookup any billing/usage history in real time, need to review your texts or wait til monthly statement in mail, or online. Hell, you cannot even look up what your rate or average is. Being charged daily and getting hit with 558kw charge, with no idea what your rate is means you cannot calculate what came out of our account without seeking out prior day's "balance remaining" and deducting manually. Great way to hide rates & $$$ under guise of customer improvement. It has been decided by me to shop elsewherefor power. Quoted rate 8.6 continually charged 11.6 /kwh Hard to detect until your monthly bill, or if you gather your texts & calculator
We do apologize for your experience with our service. Yes we did launch a new & improved online portal that would give you the opportunity to view your account in a more detailed format. But when that did occur still had some bugs that needed fixing so again we do apologize for the inconvenience that it caused you. The Portal is up & running excellent now.
— Payless Power on September 25th, 2018
Just Got This And Already Over it.
I just signed up for this bc I needed service ASAP. I was just charged over $7 on my first day. That is crazy I live in a 600 Sq Ft apartment alone. I'm adamant on not using lights when the sun is out and keep my AC at 68 degrees. They also advertised $100 credit to new customers, which I did not receive. I wish I had done more research before signing up. I will be switching asap.
Teresa- Thank you for your feedback it's greatly appreciated. After reviewing your account all usage that has been reported are showing to be actual, also you could verify these reads using www.smartmetertexas.com. The $100 credit is a specific plan that offers a $10 credit every month for 10 months, unfortunately you selected a different plan that did not offer that promotion. Please feel free to reach us at 888-963-9363 for any questions or concerns.
— Payless Power on September 25th, 2018
Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.comBIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT
Allen- We do apologize for your experience while using our service. During the Hurricane Harvey event we were working with the customer on suspending disconnects for the whole month while we understood customers needed to get situated after this natural disaster occurred. We were also providing a list of organizations to help assist customer who were negative after usage continue to accumulate increasing negative balances making it harder for some customer to get caught up. Our Deferred Payment Plan is a courtesy that we offer to help assist if the full payment cannot be met, we do apologize again for your experience you had while using our service.
— Payless Power on September 25th, 2018
Paymore Power
This was the most expensive electric company I found in Texas. Rates are too high. I was paying about 100 a month. I had to find another provider asap. I switched and I am very happy now.
Thank you for your feedback, we do regret to hear that you were not satisfied with our service.
— Payless Power on September 25th, 2018
Too Pricy
Went with payless power when i moved be cause i was needing lights on asap first couple days were $2.02, and max $4 than all of a sudden got hit with a $9 charge for one day of power. me and my boyfriend are hardly home and haven't used the washer dryer dishwasher etc i red the reviews before i got payless power and i should have listened. $9 a day for a couple is crazy i used to live in a 2 story house with 4 people and we averaged about $5 to $6 a day and that was in the summer. Will be switching companies asap
Margret- We do apologize for the inconvenience. With the weather we experience from time to time we might experience a dramatic temperature decrees causing our normal usage to change from out of the ordinary versus what we use during mild temperatures , we understand if nothing in the home is being used but depending on the weather outside this can cause changes. You can verify usage that's reported directly from your meter using www.smartmetertexas.com. Please reach out to our customer care dept. at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Stephanie mason
I have been paying about $30 a week for the past 2 months which i understand because we do use about 40-50kw a day my husbands check got shorted $300 last week so my account went negative $0.37 i went and put $3 on it just to make sure it didn't get disconnected since my dad was calling to put some money on it in 30 minuets he called and someone told him my account was negative $45!!! and the lowest amount they could except was $30 my electric DID NOT GET CUT OFF YET..... and my account was NOT negative $45 i checked online it said negative $0.37 and the texts i get said the same thing!! i also called myself after he told me and the lady i talked to said it wasn't negative $45 it was negative $0.37 and then a payment of $3.00 posted bringing my balance to $2.63 and then a payment(that my dad made) of $30 posted she said she reviewed my account and the notes from the call didn't show they informed him to pay $30 so shes doing a call review my dad is VERY upset with me he was only going to put $10 seeing how my husband gets paid Friday and its Wednesday...
Thank you Stephanie for your feedback, We do apologize you were misinformed.Please keep in mind that time frame for service orders are delegated by you Transmission Distribution Service Provider (TDSP). Please reach out for any questions or concerns at 888-963-9363.
— Payless Power on September 26th, 2018
Meter Reads
I have called a couple of times with regards to what I know are inaccurate meter charges. I had questions before the calls. However they charged me for usage of five dollars or more on days when I was either not there at all...or there with lights off and the were thermostat on 77...Then when you finally do call you get placed on hold for an eternity. Then you are told "oh the system is running slow and we can't download your info,and/or a supervisor will call you back which has yet to happen. I will call again and if I get no response take my business elsewhere. It's clearly not valued here
Thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
— Payless Power on September 26th, 2018
Recent 1 Star Reviews
Scam artists
They are total scam artists point blank period if I could say more I would
Basically extortion
I have had payless power for a couple months now after switching from pogo energy. And payless power is by far the worst. They charge u $4.95 with any payment under $75.00. And deduct $1.00 every time ur balance is below 25.00. But even if my account balance was above the $25.00 they were deducting a $1.00. It is ridiculous. I am switching to a actual legit power company asap!!
Vishnuvardhan
This is not informed to me like there will be minimum charge every day even if dont use thats rediculous.. will you cut down or average it when I use more ? Never.. so shitty experience where as others giving complete night time free
Inflation
I really don't understand how Payless power can have the nerve to have a $75 minimum on your light bill or either join their Autopay which is really crappy to your customers and you call it inflation how is that inflation you're not getting charged for anything it's not coming out of your pocket how is it inflation how are y'all getting charged
DO NOT USE THIS CONPANY
Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, Im charged an early termination fee that isnt mentioned anywhere in the faq section, account info, or website. This information should be easy to find. They are intentionally withholding billing information. This is theft. Every social media platform will have this written, detailed review of Payless power. As the automated service says, calls may be recorded for training purposes, I record phone conversations to ensure scam businesses like this one are held accountable. I am still going to have to call to reiterate what I have just said and to also have my bank information promptly and completely removed since my account is still active after it was requested by me to be closed.
Terrible Company
I have been with this company for a few years and loved them until about a month ago. I don't know what happened but service is awful now. They don't do what the say, block me from changing companies, and customer service is so rude.
Ypu lost a long time customer
You lost a long time customer because your unwilling to work with me wile I'm put of work due to covid. It's OK TXU welcomed me back.
Use to be great now its nothing but problems
I use to love this company years ago. Unfortunately I feel the price has dramatically increased and customer is not well trained. I have had nothing but problems this last year.
Sudden turn for the worse
Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation!You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website.Indeed, Payless Power suddenly forgot how to treat their customers right.
.41 cents
My account was over. 41 cent and they turned off my power
Hello- With our services being prepaid anytime balance is negative the account is risking disconnection. We do send daily alerts notifying low balance and also advise how to request an extension if needed. Please contact us for any questions or concerns.
— Payless Power on January 22nd, 2021
Ms Anderson- Based on contacts that you have made to our Customer Care department over the last couple of weeks it seems like you are struggling with the increased costs of electricity during our current Texas heatwave. I understand that these increased costs put a huge financial strain on folks and this is not a good thing. Please understand that Payless Power has not increased your rates. We do see that your usage has increased substantially however this is quite common wth recent temperatures. Payless Power offers more assistance options than any other pre-paid provider in the State, to my knowldege ... including waiving all disconnection or reconnection fees. Payless Power also participates fully in the State's Covid-19 Electricity Relief Program. This is an assistance program set up for Texas Residents who have lost work due to the Pandemic. There are alot other types of assistance programs in your area. Please call us at 888 963 9363 for details.
— Payless Power on July 14th, 2020
Emotional Distress
The manager and employees are liars and is witholden my hand written check that the bank stateed it doesn't accept. Its been over 12 days of them holding my check and I still await for a refund for being dissatisfied with ignorant communicated agents and had to switch power service because I was unhappy with thier miserable communication as a paying customer. I was told that my registered email check was not acceptable but I could mail it in but then when I did send it certified mail, it was denied after recieving an email I could mail it. I was given an off the record cell phone number of a manger to speak with about the matter because the call wasn't being recorded. I totally feel discriminated against and this company has caused me emotional distress which I send out invoices for!!! With prejudice
We apologize for the experience. We have tried locating your account with the email provided unfortunately not able to locate it. We have sent an email if you could please reply with your account information so we can research on exactly whats going on with the account or what's causing the delay. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction.
— Payless Power on June 23rd, 2020
RIP OFF COMPANY
They really do NOT deserve 1 star. DO NOT USE THIS COMPANY!!! Be expected to pay at least $30 for 6 days of 4-5 kilowatt usage or so they supposed that amount based on estimates...I'll say it again...ESTIMATES and actual. They claim Centerpoint sends them the actual metered amount (whenever) and that they might sometimes "undercharge" customers based on their "estimated" daily calculations. Hear me out new customers, as you maintain this company you'll see that over time they'll start ripping you off. I'm hardly ever home and when I am I only use a desk lamp to study for a few hours. Even unplug most appliances (except for fridge) to conserve energy. BUT they increase the price amount and inflate (lie) the usage. I'm switching in a few days.
Thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Centerpoint. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Centerpoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on June 23rd, 2020
Rip Off
I put 20$ just to see and less the 24 hours it was gone!! Looking for another prepaid service now!!
Tammy, We apologize for your experience. We would be more than happy to go over your billing independently. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on November 6th, 2019
False Advertisement
This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but youll never receive the rate of 12.1 cent. Ive spoken to a number of customer service agents who like to talk to you like youre stupid until you pull out a calculator and show them the numbers dont add up. Theyll place you on a long hold because they dont understand why. During this time theyre trying to come up with an excuse for the false advertisement. They try to say theres an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. Ive even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isnt bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If youre ready this youve most likely been scammed by them already and youre not alone. Their sales agents and customer service representatives are trained liars.
Hi Edward, Payless Power received this review earlier in the form of a Public Utilities Commission complaint from Alexander Blair. As with the previous complaints from Mr. Blair, Payless Power is completely willing to speak to him in order to explain his billing. If he chooses, we can also simply provide our data to the Public Utilities Commission so that they can analyze it on Mr. Blair's behalf. Although Mr. Blair has had suspicions regarding his billing throughout his time as a Payless Power Customer, the PUCT has been able to verify in the previous instances that Payless Power's billing is accurate and in alignment with his plan. Feel free to contact us at 888 963 9363 for assistance. We would love to have the opportunity to answer all your questions.
— Payless Power on June 25th, 2019
Deceptive Practices
Garbage. I signed up for a plan that states "$50 credit after 30 days of usage." However, the fine print states "180 must be maintained, or PaylessPower can reverse the credit." Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, and the TOS that displays when I login to my account and look under "plan documents." This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn't think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful.
Jonathan- We do apologize for the misunderstanding, We will be happy to go over this issue with you to independently confirm it with you. Please reach out to our customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
VERY EXPENSIVE!!! The "Rate" is NOT the Rate!!!
These people promise you a certain rate but overcharge you. The scam is to charge you far more than they advertise then "possibly" rebate you some money if you scream loud enough and meet a bunch of conditions. If you contact the company about this they act like you are just an idiot that can't do simple math to figure what they are REALLY charging you. Very deceptive marketing. Any company that has to market like this to get customers should tell you something about their dishonesty. I have had to file a complaint with the Utilities Commission. The service was so bad, I was only with the company for a few days before I switched. On a positive note, if you really like being lied to and getting ripped off, then this is the company for you!
We do apologize for the experience you had while using our service. We will be happy to go over this issue with you to independently confirm it with you. Please reach out to our customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
Changes made recently, charging daily when I use no electric!!
I use to love Payless, but totally reconsidering. I get daily texts giving me my usages, thing is it's costing me over $1.50 to $2.98 or day when I haven't been using electric. My building is a storage building. I go there maybe 2 times a month, I turn on one light bulb. For 30 minutes max. But get nearly $3 charge every day. Says I use 1.08 to 2.53 kwh , how electric is not used. I'm getting ripped off. Think I'm going to change.
Thank you for your feedback you are very important to us and we strive to bill our customers accurately. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Please reach out to our customer care dept at 888-963-9363 for any questions or concerns.
— Payless Power on September 25th, 2018
Do NOT use if needing elec. Same day
I made an initial payment Sat afternoon for my service to start.. told it would take 4-6 hrs. Waited 6 hrs.. Nothing. Next day.. Nothing. Now here it js Monday morning & I am still without electricity. It is currently 88 in my apartment & the sun hasn't even risen yet. Not to mention i have a 6 month old whose bottles I've been taking to my office & Valero to microwave. Definitely would not recommend. Went with thia provider bc of "same day activation" but that is a lie. I would have at least appreciated honesty but to lie is so very unprofessional. Will be calling once they open back up to make complaint.
We do apologize for the experience you had with our service. We will be happy to explain what issues took place that prevented you from getting same day service as we do guarantee same day service. Please reach out to customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
Callz
Omg if you dont want to get 10 calls a day dont be a customer i made the mistakeI am getting calls everyday for ads how great payless power is .
We do apologize for the inconvenience. We have a win back program that gives out promotions for returning customers, but we will be adding you to the "do not call list" if you wish.
— Payless Power on September 25th, 2018
Rip off
Since the system change my usage has sky rocketed and when I called to inquire I was met with an I don't care attitude I've been with Payless power for years and have never had my usage so high im looking for another provider now
We do apologize for the inconvenience you experienced with our service. We will be more than happy to go over this independently with you to verify the billing.
— Payless Power on September 25th, 2018
Not What They Advertise, AT ALL!
To make a long story short, they charged me double the amount I expected to pay. I only used about 800kw for the first month and since I never kept my balance at $35 or higher they feel its okay to charge for that. Isnt that absolutely ridiculous?! Anyway, it might be okay with other customers but to me it was unnecessary to keep putting money into my account to keep it at $35 or more in order to supposedly pay 20% less than their competitors. I highly doubt it.
Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We will be happy to go over this issue with you to independently confirm it with you.
— Payless Power on September 25th, 2018
NEW UPGRADE IS HORRIBLE
As I am trying to pay my bill, your crappy new system cant not "find" my account with the account number I provide that you text me with everyday. Also can not find my account with my phone number, that I used to set up the account. I need to pay to avoid disconnect but NO OFFICE IS OPEN until tomorrow? What kind of company has such limited customer service hours? SWITCHING RIGHT AWAY.
We do apologize for the inconvenience you experienced. We do have other payment methods in case if one isn't working out for you. We are closed on Sundays but you're more than welcome to shoot an email as we do have people who respond to them to help assist you.
— Payless Power on September 25th, 2018
RUN RUN RUN RUN away from PAYLESS POWER
Avoid this company is possible! Their customer service is HORRIBLE. I've never had a representative make me feel so low about not being about to pay a $25 reconnection fee for my services. VANESSA was rude and very disrespectful, after speaking with her I will be moving my services to another company that doesn't treat that customers like trash.
Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect.
— Payless Power on September 25th, 2018
Not a happy customer!
I've been a customer now for almost a year. We've had issues several times. I paid it a couple of months ago before they shut it off and they disconnected it and charged the $25 reconnect fee. I called and complained and was told there was nothing they could do. This month they granted an extension until 5 pm. At 5:10 a $25 reconnect was charged even though it was not disconnected. I will be switching and would not recommend them to anyone. I have never had so many issues from an electric company in my life!
Catrina-We do apologize for the experience you had. We strongly encourage customers on making payments before the deadline as account protections are placed as a courtesy and orders are sent automatically once they are sent out minimum balance will change to negative balance + $35. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP).
— Payless Power on September 26th, 2018
Rip Off
Renter moved and didn't pay. They put a Switch Hold on my property and so far have refused to remove it even after they have been notified the property owner is now in control of the property. They have called me and sent me emails wanting me to sign up for electric power with them and I have refused. A complaint to the BBB will be made next week.
We apologize Harold for this inconvenience, please reach out to our customer care dept at 888-963-9363 to review your account.
— Payless Power on September 27th, 2018
VERY UNSATISFIED CUSTOMER
I was satisfied when I called and needed my electricity turned on immeadiately and when they said they could do it today I was beyond happy, the only problem is I feel like I was scammed by this company because I paid for electricity at 2:29pm the guy said an HR and it would be on two hours later I call and the lady says it may take up to one to Six hours depending on oncore electric well it's now 6:15 and I called to get an update and everyone is closed including oncor so someone keeps to tell me if my electricity is going to be on or not I have a 7 yr old daughter and my house was supposed to be ready TODAY now thanks to the electric company I'm sleeping in my car. I pray by God's grace the lights come on tonight because if not when I call Monday I'm cancelling and telling everyone what scam artists you are!!
Thank you for your inquiry, We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP).
— Payless Power on September 26th, 2018
MONEY HUNGRY
I have been on and off with this company for about 3 years now. The only reason i keep going back to them is it it so cheap to start up i think like 25.00 dollars. But it seems like i put money on the light every week. I have a 2 bedroom apt, not very big at all, but yet i spend anywhere from $6.00-$8.00 A DAY. That is ridiculous, i added up what i spend a month and it is around 300.00 350.00 a month, that is so crazy. I hate this company and cant wait until i can find a electric company that does not rip me off everyday.
Randi- Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Time to switch providers......
I have used this prepaid electric provider for more than a year and up until today they were okay, but now I saw how they really do business and I disagree. Time to change providers!!! I received a text this morning, like I do every morning, only this time it said my account was -1.53 and I should make a payment to avoid disconnection. Okay, I was at work and had to wait til I was able to take a lunch before I could make a payment. I was able to take my lunch at 230 pm which is when I made my payment, but apparently they had already shut my service off. So now half of my payment has to go to an unnecessary reconnect fee. I completely disagree with not giving people (especially those of us stuck at work) at least until close of business to bring their account current. That to me is a complete rip off.
Ashlee- We do apologize for the inconvenience. We do understand people are busy so we offered an account protection till 5 pm to allow customers to have time on making a payment to avoid disconnections from occurring, But will need to call in to request this before a certain time as disconnection go out in waves & could occur every 30 minutes.
— Payless Power on September 26th, 2018
Ripoffs
Was okay to start. Got daily reports on how manu KWH's we used, that was good. Then they started 'Guess-timating" and no more daily reports to our cell phone. Next thing we know, no matter how much stuff we turn off, no matter how warm we run the A/C, turn off lights, turn off comps and t.v.'s, same thing everyday. Next thing we know, up to 600 dollars a month in electricity, but getting calls weekly that we are about to be shut off.Ask what happened to our daily KWH reports, they put a switch hold on us, even though we were paid well in advance (They do not want to ever lety you off the hook...they put a switch hold on you for pre-paid electricity? This HAS to be illegal!)A nightmare to get rid of them and get with another company. NEVER sign up with these absolute, unscrupulous criminals. They make the criminals at ComCast look like a reputable company!!!
Thank you for your feedback it's greatly appreciated. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. We can assure you per Public utilities commission of Texas (PUCT) a switch-hold as an outstanding balance is owed to the company. Please feel free to reach us at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Horrible customer service screwed me out of my money
This company is horrible!!!!!!!!!!!! I've been charged daily for my electricity, but all of a sudden 31$ was taken from my account saying my meter wasn't working, and those were estimates. First of all I was told there are no estimates with this company. Second nobody is at the house and lights stay off and ac at 78 how could my bill be more than 4-8$ a day. Third the girl I spoke with was rude spoke over me would not let me get a word in, and kept talking about crap I wasn't inquiring about. I'm highly upset and am considering switching companies. This is not worth the trouble and hassle to deal with. I just want my account fixed and my money back on my account. I'm getting overcharged and screwed by these bastards.
We understand that customers do not like estimates. We actually will never estimate your bill unless there is a delay in receiving the daily meter read. If this happens we will perform a true up the following day to make sure that your usage and payments are accurate. We will then resume using actual meter reads just like we do on a daily basis.
— Payless Power on September 26th, 2018
Biggest ripoff ever!!!!!!
Seems like a good idea at first and that u will save money but in reality u will be facing power shutoffs weekly with massive disconnect & reconnect fees. We ended up paying weekly what we used to pay monthly. Trying to dump them for another company is a nightmare as well. Do yourself a favor and stay far, far away from this money pit that preys on the poor.
We do apologize for the poor experience you had with our service. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Thieves & Fraudulent
DO NOT- DO NOT- DO NOT GET THEIR SERVICE. THIS IS FRAUD AND I AM REALLY SURPRISED HOW THIS COMPANY IS STILL EVEN IN THE MARKET!!! I AM WRITING IN CAPITAL LETTERS TO SHOW JUST HOW RED MAD I AM RIGHT NOW. I'VE BEEN W THEM FOR TWO MONTHS ONLY BUT I HAVE PAID OVER $300. I JST BOUGHT A TV AND TURNED IT ON TO INSTALL IT, I GOT CHARGED $7 THE NXT DAY FOR LEAVING MY TV ON FOR 30min. I FINALLY TOLD THEM THAT I WAS SWITCHING SERVICES AND SUDDENLY A $60 HIDDEN FEE APPEARED. THIS IS MY FIRST TIME EVER WRITING A NEGATIVE REVIEW, THEY REALLY KNOW HOW TO WORK YOUR LAST NERVE! THEY'RE A FRAUD AND I'M SURPRISED THAT BBB IS ALLOWING THEM IN THEIR CIRCLE. $@%* YOU!!!!
thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Sucks don't get it
I thought this would be good for me since I live alone, I'm BARELY at home, they talk to you like you are making the right decision by switching to them & blah blah, well ive been with them for maybe 3 weeks now & have spent $150 on PREPAID lights wth when I had regular lights I was just paying 100 I'm turning off service TODAY, I'm fed up, I pay 40 dollars on lights they send a txt saying your balance is 25 critically low that was YESTERDAY, today I'm at $4.00. I'm tired they suck Do NOT COME TO THIS COMPANY
thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Most exploitative electric experience ever
Do not use this company!! The are simply robbing people!!! I can't wait for the class action lawsuit!! I'll be first in line. Shame on them!!!!!
I do apologize you feel that way about Payless Power. Please reach out to our customer care dept at 888-963-9363 to go over your plan.
— Payless Power on September 26th, 2018
Huge rip off!
I don't even know where to begin. Being a young person that I am, not having enough money to put down a hefty deposit with other electric company's I stupidly fell for pay less power. Me and my girlfriend are not home most of the time on weekdays because we both work. After we get off work we grab something to eat (NOT COOK) watch tv for maybe 3 house on a ENERGY STAR LCD tv and go to bed. And on the weekends we are usually out of the house enjoying our days off together. We have been doing laundry at my moms house and we cook maybe 3 times our of the week. Yes there was a cold front in our area and yes I did turn on the heater to 70.On our first few bills they charged us $5.95-7.00. I though huh that's weird I should slow down my energy consumption. And that when things got weird, I understand there was a cold front in the area, I was being charged $10-12 regularly in one day! I was paying over $50 a week in a one bedroom apartment, not doing laundry, barley cooking and barley even home. I had enough with the outrageous charges, for 3 days I decided to unplug everything and not turn on the heater at all. And i was being charged even more! I was angry and confused I called and told them the situation. all the rep told me was that yes my meter readings are odd, he told me to try not turning my heater on. I told him that's what I've been doing for three days I've unplugged everything. All he told me is that I should have my meter checked. One time my daily usage was 99khk in one day. Do you even know how ridiculous that sounds? Not even a two story 4 bedroom house uses that in one day. I had enough, I switched to Direct energy I've been with them for 2 weeks and only used $25 worth of credit IN TWO WEEKS vs $50 a week with payless. On a average work day (me and my gf at work, watching t'v for 3 hours, bed) I spend about $0.90-$2.00 a day. One day a really bad cold front came it was 30F outside our heaters were set on 74, we were home all day watching tv, baked chicken wings and even a cake did SIX loads of laundry and our daily usage for that was was only $4.50. Payless power will rip you off, they provide false meter readings, they will charge you whatever they feel like. If you're thinking of a not deposit, no credit check, prepaid electric plan go with direct energy instead.
Thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on September 26th, 2018
Just horrible on day 1!
I signed up for payless power today was told that if I made my payment by 3:45 I would get my services cut on for the same day. They told me submitted my order at 3:24, by 5 still no power so I called oncor they stated they had to record of a turn on at my address and stated the maximum amount of time it takes to get an order is 2 hours after submitted. I spoke to 3 representatives and a supervisor all guaranteeing my electricity would be on and it was submitted. I spoke to oncor up until they closed and they never got my turn on request. I have just purchaed groceries now they are all wasted because of them.
Thank you for your inquiry. We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by you Transmission Distribution Service Provider (TDSP)
— Payless Power on September 26th, 2018
Complete scam
My complete experience w/ Payless. Day one I turned the service on. 25 dollars w/ 25 dollar gift. 50 dollars how nice. Dat 2 revived txt 4.18 used. I was later told this was the amount paid a year before on that date b/c I was charged an extra 5 dollars on a later date since they couldn't get a reading for that day. Day 3 got a txt I used 17.23. I told my friend get bro tha bill was 20 dollars yesterday wtf. He said ok I will make sure to turn EVERYTHING off. Day 4 got a txt saying balance critically low 3.17 remaining 25.42 used. This is the day after we tired everything off. Do I immediately call asking why my bill is so hi never has it been over 5 a day much less 2 or 3. I was told it is "winter" that is "probably" why. I stated are you payin 20 a day for you energy the response was no of course. I submitted a meeter check. I was told this will come at the end of the month. I added another 50 so I wouldn't go negative and only 50 b/c there is a fee if you add less then 40. I then revived a txt sayin my account was "granted protection" thru 12/20/13. It is currently the the 12th of dec. 8 days prior to the 20th. Day 5 I revive a charge of 12.80. Day 6. Today. Critically low 24.90 left in account. Usage was 15.47. Now tell me why it has been less then a week and 100 dollars will b gone by the end of today. Who else can afford a 400 dollar energy bill? Y'all are OUT OF LINE. I've spoken with reps I've asked for the corporate number I was givin an adress to mail too. I asked for a supervisor I was told one will call me back. I'm still waiting. I told the rep since I've already called and nothing had been done. I'm not going to wait till the end of the month payin these prices just to see if the meeter is correct. I was told if I switch I will b charged 25. Well y'all can have y'all 25 back!! I told the rep go ahead and refund ALL the money in my account BACK onto my card y'all can HAVE that 25 back because I will SAVE MORE then 25 within 3 DAYS if I switch my service!!! I'm still waiting on the call back y'all need to be reported to some kind of agency and I am going to find out wich agency to contact. I WANT MY M***ER F***ING MONEY BACK!
Bryce- , we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Please reach out to our customer care dept. at 888-963-9363 to go over your plan.
— Payless Power on September 27th, 2018
Don't Do It--They Inflate Their Numbers!
I signed up with Payless Power just to get my electric on quickly in rent house. They were quick with that, but the billing is SO INFLATED. I called customer service after three days because my bill was running quadruple what it should be (I wasn't even moved in yet.) The customer service agent (Marissa) had no skills and gave me canned responses. I explained the situation again and she told me that Oncor showed last year it was running 24 kwh, but they were charging me 84+ kwh! She said it would start evening out as they got true readings from Oncor. (So right there she admitted it was overestimated!) I asked about a credit for the over-inflation. She said I would get that. Well that hasn't happened either. Rather, my daily readings are all over the place and I am remaining pretty steady in electric usage (appliances still not moved to house yet.) Today, I get a text that I used 139 kwh yesterday!!!! Really????? PLEASE, PLEASE, PLEASE....sign up with a REAL electric company. That's what I'm going to do. Oh, and look at the following...they are charging more than their proposed 11.9 cents per kwh and their .50cents...do the math!Date KWH Amount Per KWH Notes27-Nov 83 10.8 0.124 No appliances - thermostat 55 degrees28-Nov 86 11.15 0.124 No appliances - thermostat 55 degrees29-Nov 63 8.32 0.124 Called Cust Svc - said Oncor had history of 24 KWH for last year on this date No appliances - thermostat 55 degrees30-Nov 40 8.49 0.199 1st night in house - thermostat 62 degrees1-Dec 29 4.13 0.125 No appliances - thermostat 68 degrees2-Dec 53 7.09 0.124 No appliances - xmas tree at night - thermostat 69 degrees3-Dec 50 6.72 0.124 No appliances - xmas tree at night - thermostat 69 degrees Used oven for 5 minutes4-Dec 53 7.09 0.124 70 degrees outside and no appliances used5-Dec 36 4.99 0.124 30's and sleet/small heater used -no appliances - themostat 68 degrees6-Dec 139 17.7 0.124 20's/small heater - no appliances- thermostat 68 degrees7-Dec 86.48 Marissa - said these readings were estimates it should start stabling out over next two weeks. I asked about credit for being billed quadruple what I should be and she said I would receive credit on my account. She was quickly wanting to get off of the phone. Rate should be 11.9 per kwh plus .50/day
Cheryl- Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 27th, 2018
All Reviews By Date
Great but the fees are too much
Love the company. But the $4.95 fee can get excessive
Scam artists
They are total scam artists point blank period if I could say more I would
Best electric company
Way affordable compared to txu
Basically extortion
I have had payless power for a couple months now after switching from pogo energy. And payless power is by far the worst. They charge u $4.95 with any payment under $75.00. And deduct $1.00 every time ur balance is below 25.00. But even if my account balance was above the $25.00 they were deducting a $1.00. It is ridiculous. I am switching to a actual legit power company asap!!
Awesome
Keep up the good work guys super convenient
So Far Seems Good
Easy sign-up. No complication with connecting via telephone a competent CSR who was able to assist and was professional. I was hesitant but it went well.
Happy
It was so easy to applied an setup only took 5mins
Vishnuvardhan
This is not informed to me like there will be minimum charge every day even if dont use thats rediculous.. will you cut down or average it when I use more ? Never.. so shitty experience where as others giving complete night time free
Appreciated
Our family has had a horrible past 2 years, we lost our home in the winter storm moved back in October only to get diagnosed with cancer in November. My wife is our only income and no one would help her or work with her. I think this will be a great fit for our family.
New customer
Just learning about this new pre paid power
Best Service Around
They fit with my budget and usage perfectly!!!
Inflation
I really don't understand how Payless power can have the nerve to have a $75 minimum on your light bill or either join their Autopay which is really crappy to your customers and you call it inflation how is that inflation you're not getting charged for anything it's not coming out of your pocket how is it inflation how are y'all getting charged
Fast and easy
I found myself in a situation where I had very little time to pay and the process was very fast and easy and they made it possible for me to make the payment on time
No bargain
They neglected to mention they have a $2.99 cent per day minimum, so you're guaranteed a $90/mth bill even if you're just running a fridge and nothing else. I've had monthly bills where my average cost was 48 cents per kw. Not a good value when they advertise 16 cents/kw if you their minimum kw
Great Service
We have always had a great experience with this company. We have had service for 4 years now, and do not plan on switching any time soon.
DO NOT USE THIS CONPANY
Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, Im charged an early termination fee that isnt mentioned anywhere in the faq section, account info, or website. This information should be easy to find. They are intentionally withholding billing information. This is theft. Every social media platform will have this written, detailed review of Payless power. As the automated service says, calls may be recorded for training purposes, I record phone conversations to ensure scam businesses like this one are held accountable. I am still going to have to call to reiterate what I have just said and to also have my bank information promptly and completely removed since my account is still active after it was requested by me to be closed.
Good service
No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high
Very good service Easy to use!
The service has been incredibly easy to use. A two year old could do it.
Terrible Company
I have been with this company for a few years and loved them until about a month ago. I don't know what happened but service is awful now. They don't do what the say, block me from changing companies, and customer service is so rude.
Wish I was with Paylesspower ... switching soon
I called for what I should do in my situation. Rudy, helped me and he gave me some great advice to keep me from coming across another dilemma! The fact that someone actually saved me time and saved me a headache, instead of just processing payment and leaving me in the dark( no pun intended) he told me the best way to go about my situation and Im just Thankful! I will be switching to Payless once my situation is over! Thank you Rudy!!!!
Ypu lost a long time customer
You lost a long time customer because your unwilling to work with me wile I'm put of work due to covid. It's OK TXU welcomed me back.
Use to be great now its nothing but problems
I use to love this company years ago. Unfortunately I feel the price has dramatically increased and customer is not well trained. I have had nothing but problems this last year.
Good times
Good experience very friendly.
Double of what other power companies charge- avoid this one at all costs!
I am a very cheap person when it comes to electricity- and it's all Payless Power's fault.Unplugging appliances as soon as they're not in use- turning lights off as soon as I leave the room, leaving them off when I'm in my bedroom, covering up windows and doors- you name it I've done it all in order to keep my electric bill low. And by "low" with Payless Power, I mean shelling out $40 every other week or even weekly.It gave me anxiety, checking my balance and knowing I'm getting low. I switched, and I expected the new power company to be worse since I left lights on, had the a/c on for a handful of days...but it was only $50 for the whole month! I am in absolute shock, Payless Power is an absolute scam. Under no circumstances should you EVER switch to Payless Power. You've been warned.
Good
I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.
Sudden turn for the worse
Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation!You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website.Indeed, Payless Power suddenly forgot how to treat their customers right.
Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond
Thank you so much for the kind words! Glad we can help!
— Payless Power on January 22nd, 2021
.41 cents
My account was over. 41 cent and they turned off my power
Hello- With our services being prepaid anytime balance is negative the account is risking disconnection. We do send daily alerts notifying low balance and also advise how to request an extension if needed. Please contact us for any questions or concerns.
— Payless Power on January 22nd, 2021
Thank you for rating Payless Power!
— Payless Power on January 15th, 2021
Thank you for rating Payless Power!
— Payless Power on October 30th, 2020
Thank you for rating Payless Power!
— Payless Power on October 30th, 2020
Great company!
They are always fast, friendly and very professional.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on September 8th, 2020
Thank you for rating Payless Power!
— Payless Power on August 18th, 2020
Love the daily notifications
I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on August 18th, 2020
Good
Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according
We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in ones home. Thank you for your business.
— Payless Power on August 18th, 2020
Thank you so much for the 5 star review!
— Payless Power on August 18th, 2020
Ms Anderson- Based on contacts that you have made to our Customer Care department over the last couple of weeks it seems like you are struggling with the increased costs of electricity during our current Texas heatwave. I understand that these increased costs put a huge financial strain on folks and this is not a good thing. Please understand that Payless Power has not increased your rates. We do see that your usage has increased substantially however this is quite common wth recent temperatures. Payless Power offers more assistance options than any other pre-paid provider in the State, to my knowldege ... including waiving all disconnection or reconnection fees. Payless Power also participates fully in the State's Covid-19 Electricity Relief Program. This is an assistance program set up for Texas Residents who have lost work due to the Pandemic. There are alot other types of assistance programs in your area. Please call us at 888 963 9363 for details.
— Payless Power on July 14th, 2020
While it may be good for some, this company sucks!!
I've had this company for about 5 months now. They charge more than what a normal plan would. I had Tara Energy before this and I was paying $100 or less a month. With Payless Power I'm paying damn near over $150 a month. And they have a switch hold on my meter?! This company is crooked. I hate it.
Ms Simerly- I understand that you are concerned with your recent monthly costs and that this is not a good thing. A quick review of your historical usage shows that the address where you live consumes a lower than average amount of power in the spring and fall but a much higher amount in the summer. You are experiencing this now. Please note that Payless Power has not raised your rates however your consumption from April through July has drastically spiked from 2019 to 2020. Please call us at 888 963 9363 and we will be happy to go over this with you.
— Payless Power on July 14th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 26th, 2020
Easy
Very easy to turn on and get started. I like that the electricity you are using is right in front of you on the web site. And paying your bill can not be any easier.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
Residential customer
Just overall customer satisfactory
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
Great customer service. Same day service hookup
Very prompt customer service and great rates. Was able to get signed up for service the same day.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on April 27th, 2020
Emotional Distress
The manager and employees are liars and is witholden my hand written check that the bank stateed it doesn't accept. Its been over 12 days of them holding my check and I still await for a refund for being dissatisfied with ignorant communicated agents and had to switch power service because I was unhappy with thier miserable communication as a paying customer. I was told that my registered email check was not acceptable but I could mail it in but then when I did send it certified mail, it was denied after recieving an email I could mail it. I was given an off the record cell phone number of a manger to speak with about the matter because the call wasn't being recorded. I totally feel discriminated against and this company has caused me emotional distress which I send out invoices for!!! With prejudice
We apologize for the experience. We have tried locating your account with the email provided unfortunately not able to locate it. We have sent an email if you could please reply with your account information so we can research on exactly whats going on with the account or what's causing the delay. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction.
— Payless Power on June 23rd, 2020
RIP OFF COMPANY
They really do NOT deserve 1 star. DO NOT USE THIS COMPANY!!! Be expected to pay at least $30 for 6 days of 4-5 kilowatt usage or so they supposed that amount based on estimates...I'll say it again...ESTIMATES and actual. They claim Centerpoint sends them the actual metered amount (whenever) and that they might sometimes "undercharge" customers based on their "estimated" daily calculations. Hear me out new customers, as you maintain this company you'll see that over time they'll start ripping you off. I'm hardly ever home and when I am I only use a desk lamp to study for a few hours. Even unplug most appliances (except for fridge) to conserve energy. BUT they increase the price amount and inflate (lie) the usage. I'm switching in a few days.
Thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Centerpoint. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Centerpoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on June 23rd, 2020
We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company.
— Payless Power on June 23rd, 2020
Excellence
Everything is been excellent more than what I thought
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on June 23rd, 2020
Great affordable service
I enjoy this company because it's affordable I never use more than 5$ in electricity a day. 69.00 will last me a month
Thank you!
— Payless Power on March 6th, 2020
Great service
It was very easy and simple and quick and fast I loved it
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on March 2nd, 2020
Thank you so much for the feedback it's greatly appreciated!
— Payless Power on February 19th, 2020
I just signed up...
After comparing prices for Prepaid Plans, I decided to go to Payless Power. The process was so easy and the step by step are easy to follow. I will wait about the outcome of my billing once I move in into my new place.
Liz, we look forward to having you as a new customer and we hope that we meet your expectations.
— Payless Power on February 19th, 2020
Thankful
Good, simple and easy.
Great.
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on January 7th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on November 29th, 2019
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power on November 11th, 2019
Rip Off
I put 20$ just to see and less the 24 hours it was gone!! Looking for another prepaid service now!!
Tammy, We apologize for your experience. We would be more than happy to go over your billing independently. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on November 6th, 2019
Thank you for the 5 star review!
— Payless Power on September 24th, 2019
First
It was okay. I thought it was easy but wasn't offered any other plans but the one I'm on. I am kept up to date on how much electricity I have used. One day back.
Bonita, Thank you for sharing your experience about the service. When enrolling we do offer 2 types of plans In the sales disclosure that is read to the customers. After reviewing your account, does show it was read, & agreed to. If you'd like to know more about the other plans that we offer please contact us at 888-963-9363 and we will be more than happy to switch your plan if you like.
— Payless Power on September 24th, 2019
My opinion
Easy to use...great & cheap rates
Thank you for your feedback its greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363.
— Payless Power on September 24th, 2019
Thank you Irma for being an excellent customer!
— Payless Power on August 10th, 2019
Simplicity is Key
Setting up a new service is extremely easy. All fields were clear to read and easy to understand. They had enough detail to keep me from having questions, and little enough detail to keep me from being lost. I highly recommend this company to any one who is a first timer in living on your own. This makes setting up electricity as easy as a level one on a video game.
Thank you so much Melissa for sharing your experience. Glad we can make your enrollment process easy as possible!
— Payless Power on August 9th, 2019
Awesome
Easy access and wonderful power company! Great rates and prices!
Thank you Angelina for the awesome feedback!
— Payless Power on August 9th, 2019
Payless power is great
The whole online process was simple quick and easy. Mainly wasnt too expensive and the whole process was easy to comprehend.
Thank you so much Eric for sharing your experience! We greatly appreciate your feedback(:
— Payless Power on August 5th, 2019
Worse power company ever
I thought they had reasonable rates when I started service with them.After the first months the rates started going up till I was paying 20 dollars a day for two people.They will cut you off quickly to get an additional 25 dollars.I think we were better off before deregulation.This company is bait and switch.If you need electricity dont get with this company.
We are terribly sorry you have had a poor experience with our company and want to know more, so that we may improve. We also understand the frustration that the cost of electricity rises in the summer or sometimes the winter here in Texas because energy consumption increases substantially with the temperature changes outside. The key driver of higher energy cost is because the air conditioning and heating systems work much harder when it is hot or cold outside. Just like a refrigerator, the HVAC system in a home turns on based on the desired temperature set on the thermostat and these systems do so whether someone is home or not. Our blog contains many articles on energy savings tips, which can be viewed at https://paylesspower.com/blog/. We also offer a discount program to save 20% off of our standard rate by simply by maintaining a balance over $35. A supervisor would truly love to speak to you to see if we can do something to meet your expectations. If you would contact us at https://paylesspower.com/contact-us/, then then we can have someone review your account immediately to see if there is anything further we can do to help. Thank you for your business and your candid review.
— Payless Power on July 31st, 2019
False Advertisement
This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but youll never receive the rate of 12.1 cent. Ive spoken to a number of customer service agents who like to talk to you like youre stupid until you pull out a calculator and show them the numbers dont add up. Theyll place you on a long hold because they dont understand why. During this time theyre trying to come up with an excuse for the false advertisement. They try to say theres an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. Ive even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isnt bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If youre ready this youve most likely been scammed by them already and youre not alone. Their sales agents and customer service representatives are trained liars.
Hi Edward, Payless Power received this review earlier in the form of a Public Utilities Commission complaint from Alexander Blair. As with the previous complaints from Mr. Blair, Payless Power is completely willing to speak to him in order to explain his billing. If he chooses, we can also simply provide our data to the Public Utilities Commission so that they can analyze it on Mr. Blair's behalf. Although Mr. Blair has had suspicions regarding his billing throughout his time as a Payless Power Customer, the PUCT has been able to verify in the previous instances that Payless Power's billing is accurate and in alignment with his plan. Feel free to contact us at 888 963 9363 for assistance. We would love to have the opportunity to answer all your questions.
— Payless Power on June 25th, 2019
Good service
We like the service. But are not to keen about being billed more for less usage and less for more usage. But it's still a lot better than what we we are used to.
Thank you for your feedback it's greatly appreciated! We will be more than happy to go over your billing independently. Also provide tips on saving off your usage! Please contact us at 888-963-9363.
— Payless Power on June 26th, 2019
Excellent service and product
I love everything about this electric service provider. Customer service is exceptionally good. They are helpful and respectful. Quality is somethung they seem to strive for
Thank you so much Susan, for sharing your experience. . Here at Payless Power we strive to treat every customer with professionalism and respect! Thank you for the 5 star review(:
— Payless Power on June 26th, 2019
Great Customer Service
Easy Start, very affordable, and excellent customer service
Arnishia, Thank you for your awesome feedback it's greatly appreciated!
— Payless Power on May 7th, 2019
Thank you so much for your feedback, Glad we can make your experience easy & convenient as possible!
— Payless Power on May 7th, 2019
Thank you for the 5 star review!
— Payless Power on February 19th, 2019
Thank you for the 5 star review!!
— Payless Power on March 21st, 2019
Survey
Everything goes fairlT well, prices are just a little on the high side.
Thank you Ashley for your feedback it's greatly appreciated. Payless Power does offer ways on receiving a discount on your usage. Please contact us at 888-963-9363 so we can provide you this information.
— Payless Power on January 21st, 2019
A company of thieves
Tried their service on a temporary sublet. Immediately noticed the smart methods of stealing your available credit. Rates per kilowatt are as high as $2.85 cents. That's per 1 kilowatt. Just another immoral American thief.
Please note that Payless Power only bills based off your daily meter reads as provided by Centerpoint. There is a small daily customer charge added + taxes.We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Centerpoint owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on December 12th, 2018
Thank you for being an awesome customer!
— Payless Power on January 21st, 2019
Great provider. Service, ease of use and support excellent
Have had Payless Power for several months now. I can't say enough how easy, inexpensive and supportive this provider is. Thank you
Thank you so much for the awesome feedback!
— Payless Power on January 21st, 2019
Excellant
New to this company but have been very satisfied with the services.
Thank you for the 5 star review!
— Payless Power on January 21st, 2019
Thank you Brenda for your great feedback!
— Payless Power on October 29th, 2018
Bestinthewest
They were very professional and friendly people. Best one of them all would be they were fast.
Joe, Thank you so much for this awesome feedback! Thank you for being a loyal customer.
— Payless Power on October 29th, 2018
Easiest damn online payment...
Easiest damn online pay option.. No re entering numbers or even amounts!
Happy we could make your experience with our service easy as possible, Thanks for the 5 star review!
— Payless Power on October 29th, 2018
Thank you Matthew for taking the time on providing your feedback, it's greatly appreciated.
— Payless Power on October 29th, 2018
Excellent choise for electricity provider
Ordering was easy, customer service personnel were helpful,courteous and very professional. Texts and emails about daily balances are useful in keeping track of usage and balance. All in all my experience has been exceptional. I would highly recommend them to anyone
Thank you for the awesome review! Glad we could provide you all the tools needed to make your experience here at Payless Power pleasant!
— Payless Power on October 11th, 2018
Thank you for the 5 star review!!
— Payless Power on October 11th, 2018
Energy usage
I really enjoy how Payless sends me notices daily letting me know how much electricity I am using. It helps me budget my usage a lot more wisely.
Thank you for the awesome feedback, Glad we can provide you the tools needed to make your experience using our service easy as possible.
— Payless Power on October 11th, 2018
Thanks for rating Payless Power(:
— Payless Power on October 11th, 2018
Ok if temporary
Needed service temporarily so figured prepaid was the way to go. I paid $40 a week although I was rarely home. Great idea but too expensive.
Thank you for your feedback, it's greatly appreciated. Payless Power does offer discounts off your usage, please contact us at 888-963-9363 to learn more.
— Payless Power on October 11th, 2018
Thank you Ashlee for the great feedback!
— Payless Power on October 11th, 2018
Payless Power is the best!!
I only average about 80 bucks a month on electricity costs. Cheapest bill I ever paid!
Thank you for being an awesome customer!
— Payless Power on October 11th, 2018
Professional, personal and price worthy
I like everything about Payless Power. Plans and prices are competitive, customer service is courteous and professional. The online service is easy to use and very convenient. All in all a first class electric provider
Susan- Thank you for your amazing feedback. Glad you find our service excellent & everything to your needs to make your experience here at Payless Power easy & sufficient.
— Payless Power on September 27th, 2018
We love having you as a customer. Thanks for the great review.
— Payless Power on September 27th, 2018
Great service
They even gave me a credit when I didn't have money for my lights.. Love it
Thank you for the 5 star review! Happy we are able to help where help is needed thank you for the awesome feedback!
— Payless Power on September 25th, 2018
First time customer
First time using the company. Spoke to customer service rep and helped me understand the process. Very helpful.
Stacie-Thank you for your feedback happy our customer care representatives were able to help you. Please reach out to our customer care dept at 888-963-9363 if you have anymore questions or concerns about your account.
— Payless Power on September 25th, 2018
Great Service
Called in to get more info and the sales man was great. Explained everything to me!!!
Thank you Lala for the feedback, Happy you are pleased with our customer service(:
— Payless Power on September 27th, 2018
Thank you Omar for the 5 star rating!!
— Payless Power on September 25th, 2018
New customer
I have had experience with other service providers who have lied about one thing or anther. My experience here has been by far the best.
Scott- We are pleased to hear your experience has been wonderful, thank you for the 5 star review!
— Payless Power on September 27th, 2018
Paymebt method
Customer service ,payment method
Daniel- Thank you for the feedback it's greatly appreciated.
— Payless Power on September 25th, 2018
Thank you for being a great customer!
— Payless Power on September 27th, 2018
Thank you JO for the 5 star review!
— Payless Power on September 25th, 2018
Service is ok
I needed a credit reference for an important application. Payless Power customer service would only give me reference from the time you have had this online site. I was a customer for a year prior but he wouldn't give that info for my application. Longevity was my whole point of requesting credit reference. It hurt me in long run to not get that information.
We do apologize for the inconvenience. We did launch a new system therefore we could only pull up account history from the time the system transition till current day. We will be happy to assist you on a proof of service if that will help because unfortunately we don't offer letter of credits.
— Payless Power on September 25th, 2018
Thank you for the 5 star review!
— Payless Power on September 27th, 2018
Thank you Dawson for the 5 star review!
— Payless Power on September 25th, 2018
The best electricity hands down
School was about to start for my kids and money was tight, I was allowed a credit to give me time to get my finances in order. I really appreciated that.
Rhonda- Thank you for your awesome feedback, Glad we were able to help on extending your service with our helpful deferred payment plan. Thanks for being a great customer.
— Payless Power on September 25th, 2018
A Great Experience
I have been pleasantly surprised with Payless Power. The sign up process was simple and the daily notifications are great. The prepay plan is a good way to manage you usage.
Regina- Happy we can provide you all the tools needed to make your experience with our service easy as possible!
— Payless Power on September 25th, 2018
Thank you for the 5 star review!
— Payless Power on September 27th, 2018
Deceptive Practices
Garbage. I signed up for a plan that states "$50 credit after 30 days of usage." However, the fine print states "180 must be maintained, or PaylessPower can reverse the credit." Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, and the TOS that displays when I login to my account and look under "plan documents." This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn't think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful.
Jonathan- We do apologize for the misunderstanding, We will be happy to go over this issue with you to independently confirm it with you. Please reach out to our customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
PaylessPower Rocks
This company saved the lives of my niece and nephew. Texas heat is no joke. It's been hovering above 100 up to 110ish. My bil's last provider cut them off with no mercy. I recommend Payless to anyone who wants a good, fair deal along with excellent customer service. Thanks for running an electric company with common sense.
Thank you Myrna for the awesome feedback!
— Payless Power on September 25th, 2018
Alright service but promotional add didn't mention daily .87 charge.
Alright service but promotional add didn't mention daily .87 charge for lower usage accounts like mine was so my power bill was way more than what I had previously been paying.
Thank you for your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate.
— Payless Power on September 25th, 2018
Thank you for the 5 star review!
— Payless Power on September 25th, 2018
Thank you for the 5 star review!
— Payless Power on September 25th, 2018
Happy customer
Fast easy and the prices are decent but could be better
Thank you for taking the time on providing your feedback, it's greatly appreciated. Payless Power does offer ways on receiving a discount when balance is maintained above $35 or more you could save 20% off your standard rate. Also when you use more than 16 KWH you could save additional. Please reach out to our customer care dept at 888-963-9363 for more saving tips!
— Payless Power on September 25th, 2018
Thank you for rating Payless Power.
— Payless Power on September 25th, 2018
YEA!!! Payless Power
Nothing but good opinion of P.P. For many years; always kept me and mine warm in winter, and cool in summer. Never in the dark.
Thank you Paul for the great feedback & thank you for being such a loyal customer!
— Payless Power on September 25th, 2018
Experience
The experience is good but I think it is too pricey
Thank you for rating Payless Power. We do offer ways on receiving discounts please reach out to our customer care dept at 888-963-9363 for more information.
— Payless Power on September 25th, 2018
We will be more than happy to go over ways on saving. Please reach out to our customer care dept at 888-963-9363
— Payless Power on September 25th, 2018
Customer experience
Since I became a payless power customer, everything going on pretty good.
Thank you for the awesome review!
— Payless Power on September 25th, 2018
My review
Way cheaper than month to month service. My whole month only runs $50.00.
Thank you Angie for the review ( :
— Payless Power on September 25th, 2018
Happy we could make your experience using our service easy & convenient as possible!
— Payless Power on September 25th, 2018
Thank you for being a great customer Michelle.
— Payless Power on September 25th, 2018
Best electric company around
No complaints;no current problems. Very satisfied on all fronts.
Thank you Paul for the awesome 5 star review!
— Payless Power on September 25th, 2018
VERY EXPENSIVE!!! The "Rate" is NOT the Rate!!!
These people promise you a certain rate but overcharge you. The scam is to charge you far more than they advertise then "possibly" rebate you some money if you scream loud enough and meet a bunch of conditions. If you contact the company about this they act like you are just an idiot that can't do simple math to figure what they are REALLY charging you. Very deceptive marketing. Any company that has to market like this to get customers should tell you something about their dishonesty. I have had to file a complaint with the Utilities Commission. The service was so bad, I was only with the company for a few days before I switched. On a positive note, if you really like being lied to and getting ripped off, then this is the company for you!
We do apologize for the experience you had while using our service. We will be happy to go over this issue with you to independently confirm it with you. Please reach out to our customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
Happy customer
I've been a happy customer for several years now. Was kind of disappointed to find out price went up. Has went up twice since I've been with them. And have been a few times they had problems with meters and completely overcharged due to weather circumstances. Customer service was not able to explain, help or correct the situation. But I can't really see myself leaving this company over these issues. Nothing in life is perfect! Lol. Would definitely and have recommended to several friends who are satisfied as well. My only remaining concern is that as of June 18th 2018 I was told payments less than twenty dollars will not be accepted. I really hope this is not the beginning of the end of their easy, convenient service. Time will tell.
Courtney- Thank you for taking the time on providing your feedback it's greatly appreciated. The weather is going to be the main factor on your usage as it will cause it to fluctuate from time to time, If ever in doubt you could always verify these reads using www.smartmetertexas.com to verify all usage being report is actual & will update every 15 minutes to show you what you're consuming in the home. Yes our minimum payment did increase to $20 but if you would like to pay less than the minimum required you could go to any money gram location and pay there. Thank you for being such a loyal & understanding customer!
— Payless Power on September 25th, 2018
Changes made recently, charging daily when I use no electric!!
I use to love Payless, but totally reconsidering. I get daily texts giving me my usages, thing is it's costing me over $1.50 to $2.98 or day when I haven't been using electric. My building is a storage building. I go there maybe 2 times a month, I turn on one light bulb. For 30 minutes max. But get nearly $3 charge every day. Says I use 1.08 to 2.53 kwh , how electric is not used. I'm getting ripped off. Think I'm going to change.
Thank you for your feedback you are very important to us and we strive to bill our customers accurately. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Please reach out to our customer care dept at 888-963-9363 for any questions or concerns.
— Payless Power on September 25th, 2018
Do NOT use if needing elec. Same day
I made an initial payment Sat afternoon for my service to start.. told it would take 4-6 hrs. Waited 6 hrs.. Nothing. Next day.. Nothing. Now here it js Monday morning & I am still without electricity. It is currently 88 in my apartment & the sun hasn't even risen yet. Not to mention i have a 6 month old whose bottles I've been taking to my office & Valero to microwave. Definitely would not recommend. Went with thia provider bc of "same day activation" but that is a lie. I would have at least appreciated honesty but to lie is so very unprofessional. Will be calling once they open back up to make complaint.
We do apologize for the experience you had with our service. We will be happy to explain what issues took place that prevented you from getting same day service as we do guarantee same day service. Please reach out to customer care dept at 888-963-9363.
— Payless Power on September 25th, 2018
Callz
Omg if you dont want to get 10 calls a day dont be a customer i made the mistakeI am getting calls everyday for ads how great payless power is .
We do apologize for the inconvenience. We have a win back program that gives out promotions for returning customers, but we will be adding you to the "do not call list" if you wish.
— Payless Power on September 25th, 2018
Realtor investors DREAM
I love this product. It is affordable and easy to track, thou a 2 day lag in account accountability of electricity used it is still as easy to track the usage at my rental property while it is waiting to be re-leased. It has helped me notice that extra lights were left on by mistake when I had not been in the house for about 2 days. A great tool for short term use but I can see using this for long term as well if I needed to monitor my electricity usage more closely.
Celeste- Thank you for this amazing review.
— Payless Power on September 25th, 2018
Love the daily messages
I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. Ive just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.
Elena- Payless Power provides you all the tools needed to make your experience with our service easy to understand & easy to manage. Thank you for that awesome feedback!
— Payless Power on September 25th, 2018
Rip off
Since the system change my usage has sky rocketed and when I called to inquire I was met with an I don't care attitude I've been with Payless power for years and have never had my usage so high im looking for another provider now
We do apologize for the inconvenience you experienced with our service. We will be more than happy to go over this independently with you to verify the billing.
— Payless Power on September 25th, 2018
Terms & Rates not as quoted. Website portal only for payments NO INFO
At first, thought Payless would be great. Was receiving daily texts of $$ charged and KWH charged.New website rollout, since daily texts no longer include $$ spent, just total kwh and your balance remaining.Trying to camouflage what you are actually being charged that day, without customer's calculation.Continually told, great new stuff on website.... available soon. Told today "it was decided" by Payless Power to not provide customers with daily $$ charged, as this will soon be available on website. The only thing available on new site other than ways to pay/fund your account, is monthly billing statement. You cannot lookup any billing/usage history in real time, need to review your texts or wait til monthly statement in mail, or online. Hell, you cannot even look up what your rate or average is. Being charged daily and getting hit with 558kw charge, with no idea what your rate is means you cannot calculate what came out of our account without seeking out prior day's "balance remaining" and deducting manually. Great way to hide rates & $$$ under guise of customer improvement. It has been decided by me to shop elsewherefor power. Quoted rate 8.6 continually charged 11.6 /kwh Hard to detect until your monthly bill, or if you gather your texts & calculator
We do apologize for your experience with our service. Yes we did launch a new & improved online portal that would give you the opportunity to view your account in a more detailed format. But when that did occur still had some bugs that needed fixing so again we do apologize for the inconvenience that it caused you. The Portal is up & running excellent now.
— Payless Power on September 25th, 2018
Just Got This And Already Over it.
I just signed up for this bc I needed service ASAP. I was just charged over $7 on my first day. That is crazy I live in a 600 Sq Ft apartment alone. I'm adamant on not using lights when the sun is out and keep my AC at 68 degrees. They also advertised $100 credit to new customers, which I did not receive. I wish I had done more research before signing up. I will be switching asap.
Teresa- Thank you for your feedback it's greatly appreciated. After reviewing your account all usage that has been reported are showing to be actual, also you could verify these reads using www.smartmetertexas.com. The $100 credit is a specific plan that offers a $10 credit every month for 10 months, unfortunately you selected a different plan that did not offer that promotion. Please feel free to reach us at 888-963-9363 for any questions or concerns.
— Payless Power on September 25th, 2018
Not What They Advertise, AT ALL!
To make a long story short, they charged me double the amount I expected to pay. I only used about 800kw for the first month and since I never kept my balance at $35 or higher they feel its okay to charge for that. Isnt that absolutely ridiculous?! Anyway, it might be okay with other customers but to me it was unnecessary to keep putting money into my account to keep it at $35 or more in order to supposedly pay 20% less than their competitors. I highly doubt it.
Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We will be happy to go over this issue with you to independently confirm it with you.
— Payless Power on September 25th, 2018
Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.comBIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT
Allen- We do apologize for your experience while using our service. During the Hurricane Harvey event we were working with the customer on suspending disconnects for the whole month while we understood customers needed to get situated after this natural disaster occurred. We were also providing a list of organizations to help assist customer who were negative after usage continue to accumulate increasing negative balances making it harder for some customer to get caught up. Our Deferred Payment Plan is a courtesy that we offer to help assist if the full payment cannot be met, we do apologize again for your experience you had while using our service.
— Payless Power on September 25th, 2018
Expensive
Ok I've always loved payless power until now all of a sudden yall just started charging me alot.
Thank you Misty for your review it's greatly appreciated. With the weather we experienced your usage will come in out of the normal, but you can always verify the usage that is being reported using www.smartmetertexas.com.
— Payless Power on September 25th, 2018
Paymore Power
This was the most expensive electric company I found in Texas. Rates are too high. I was paying about 100 a month. I had to find another provider asap. I switched and I am very happy now.
Thank you for your feedback, we do regret to hear that you were not satisfied with our service.
— Payless Power on September 25th, 2018
NEW UPGRADE IS HORRIBLE
As I am trying to pay my bill, your crappy new system cant not "find" my account with the account number I provide that you text me with everyday. Also can not find my account with my phone number, that I used to set up the account. I need to pay to avoid disconnect but NO OFFICE IS OPEN until tomorrow? What kind of company has such limited customer service hours? SWITCHING RIGHT AWAY.
We do apologize for the inconvenience you experienced. We do have other payment methods in case if one isn't working out for you. We are closed on Sundays but you're more than welcome to shoot an email as we do have people who respond to them to help assist you.
— Payless Power on September 25th, 2018
Really great, affordable option.
I really have no issues. Great service, and convenient ways to pay. Love being able to see what I use on a daily basis.
Thank you for the awesome feedback!
— Payless Power on September 25th, 2018
RUN RUN RUN RUN away from PAYLESS POWER
Avoid this company is possible! Their customer service is HORRIBLE. I've never had a representative make me feel so low about not being about to pay a $25 reconnection fee for my services. VANESSA was rude and very disrespectful, after speaking with her I will be moving my services to another company that doesn't treat that customers like trash.
Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect.
— Payless Power on September 25th, 2018
Not a happy customer!
I've been a customer now for almost a year. We've had issues several times. I paid it a couple of months ago before they shut it off and they disconnected it and charged the $25 reconnect fee. I called and complained and was told there was nothing they could do. This month they granted an extension until 5 pm. At 5:10 a $25 reconnect was charged even though it was not disconnected. I will be switching and would not recommend them to anyone. I have never had so many issues from an electric company in my life!
Catrina-We do apologize for the experience you had. We strongly encourage customers on making payments before the deadline as account protections are placed as a courtesy and orders are sent automatically once they are sent out minimum balance will change to negative balance + $35. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP).
— Payless Power on September 26th, 2018
Rip Off
Renter moved and didn't pay. They put a Switch Hold on my property and so far have refused to remove it even after they have been notified the property owner is now in control of the property. They have called me and sent me emails wanting me to sign up for electric power with them and I have refused. A complaint to the BBB will be made next week.
We apologize Harold for this inconvenience, please reach out to our customer care dept at 888-963-9363 to review your account.
— Payless Power on September 27th, 2018
Thank you for being a great customer!
— Payless Power on September 25th, 2018
2.0 upgrade sucks!
I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!
We do apologize for the inconvenience this caused you. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Also This encourages customer from never allowing balance to fall negative risking disconnection.
— Payless Power on September 26th, 2018
No Terms of Services, rates can change
When a rate has changed you will only be notified via a txt message only. Pay as you go is currently 12.2 per kWh, if u keep a balance above 35$ it's 8.7, so there advertised 10.9 does not exist anymore(summertime excuse raise in rates). Also if you do not use above 17 kWh they can charge you a extra .50 per day. On there web page you cannot review your monthly kWh usage for comparison's, you can only pay your bill. One good thing I found out late was you can pay from your bank account without being charged 3$ that ace rips you off with, probably could have saved $100 bucks if I'd known that sooner a year ago.
Mr Anderson- Thank you for your feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Our web page was very limited on what you could see in regards to your account information but we are able to send you a monthly statement VIA email or mailed or per your request can send every month. Please reach out to our customer care dept at 888-963-9363 for anymore questions or concerns.
— Payless Power on September 26th, 2018
VERY UNSATISFIED CUSTOMER
I was satisfied when I called and needed my electricity turned on immeadiately and when they said they could do it today I was beyond happy, the only problem is I feel like I was scammed by this company because I paid for electricity at 2:29pm the guy said an HR and it would be on two hours later I call and the lady says it may take up to one to Six hours depending on oncore electric well it's now 6:15 and I called to get an update and everyone is closed including oncor so someone keeps to tell me if my electricity is going to be on or not I have a 7 yr old daughter and my house was supposed to be ready TODAY now thanks to the electric company I'm sleeping in my car. I pray by God's grace the lights come on tonight because if not when I call Monday I'm cancelling and telling everyone what scam artists you are!!
Thank you for your inquiry, We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by your Transmission Distribution Service Provider (TDSP).
— Payless Power on September 26th, 2018
RIP OFF!!!
So I used my sisters email address to receive a paper bill to show proof of residency since i was locked out of my jobs email account since I've been on medical leave for 2.5 months she owed money on her account and they are holding me reliable for her account just because I used her email address!
Thank you Deandra for your feedback. We do apologize for the inconvenience this has caused you. When accounts do have association we do allow the customers to contact the account holder in order to have them settle the negative balance or will have to follow collections policy as an outstanding balance was left. Please reach out to our customer care dept at 888-963-9363 for anymore questions or concerns.
— Payless Power on September 26th, 2018
Too Pricy
Went with payless power when i moved be cause i was needing lights on asap first couple days were $2.02, and max $4 than all of a sudden got hit with a $9 charge for one day of power. me and my boyfriend are hardly home and haven't used the washer dryer dishwasher etc i red the reviews before i got payless power and i should have listened. $9 a day for a couple is crazy i used to live in a 2 story house with 4 people and we averaged about $5 to $6 a day and that was in the summer. Will be switching companies asap
Margret- We do apologize for the inconvenience. With the weather we experience from time to time we might experience a dramatic temperature decrees causing our normal usage to change from out of the ordinary versus what we use during mild temperatures , we understand if nothing in the home is being used but depending on the weather outside this can cause changes. You can verify usage that's reported directly from your meter using www.smartmetertexas.com. Please reach out to our customer care dept. at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Cheap but wish the customer service was nicer
I just got them and I am paying $1.00 to $1.25 a day! I have never paid so little for electricity in my life! I did call in to customer service to make sure I was being charged right and they said I was but they were kind of like robots. Not really nice but not really mean just kind of like they were just their doing a job. Normally I don't like this but I don't mind so much since I am paying so little.
Hello Steve- I am glad you are enjoying the service but regret hearing about your customer care experiences. If you would like to email me your account information to ray.honeycutt@pylesspower.com I can check on who you've spoken to and review those calls for coaching opportunities. Ray Honeycutt- MGR Customer Care and Regulatory Complaince
— Payless Power on July 5th, 2018
Worth it
The overall prepay part is super efficient for the two of us living in our home. We have had our usage up to about $7.00 at hour highest on a Hot day in August... And now that it is fall $2.00 in a day at our lowest.
Also, if you exceed the amount and go negative with them there is a $25 fee to turn it back on, but the $25 goes on as a deposited amount on your account. So if you were -$1 then you would have +$24 + whatever else you add with it. So it's a good company and a good way to do electric.
Thank you for your feedback it's greatly appreciated!
— Payless Power on September 26th, 2018
Payless Power Is Awesome
Payless Power is awesome! They have great rates and no deposits. I get a daily text message every morning that gives me my account number, balance, and days remaining. It also tells me exactly how many KWH i used the day before. Awesome!
Thank you for your awesome feedback! That is right no credit check whether its good credit, fair credit, bad credit or no credit, no deposit will be required. Glad we can provide you all the tools needed to make your experience with our service easy as possible.
— Payless Power on September 26th, 2018
Crooked as they come!!
It's funny how as long as I have a decent amount of funds in my account, my daily usage doesn't seem to be all that ridiculous. However when I appear to be getting low on funds then suddenly my daily usage seems to almost double, and occasionally even triples, which is funny since it's just me and my daughter and we are home the same time everyday so it should never fluctuate that much!! Unless of course my service provider wants to nail me for a disconnect fee!!! This company doesn't hesitate to take advantage of those of us who can't just switch service providers because of our current situations. It's really sad! DO NOT USE PAYLESS POWER FOR YOUR ELECTRICITY SERVICE PROVIDER!!!
Thank you Ashlee for your review. I do apologize you feel like your are not being billed correctly. I can assure you all reads are being reported from your meter, as meter reads come in from 12 AM- 11:45 PM, so whats being consumed during that time is what the meter is reporting. You are more than welcome to view this usage using www.smartmetertexas.com this is a very useful source, as it will breakdown usage, times & updates every 15 minutes! Please reach out at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Caution DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
I DON'T EVEN KNOW WHERE TO BEGIN WITH.THESE PEOPLE ARE SCAM ARTIST AND FRAUDS WHO PREY ON THE POOR WE WERE QUOTED A KILOWATT AMOUNT AT FIRST AND THAT HAS BEEN PROGRESSIVELY RAISED OVER 5 ADDITONAL CENTS AND THEN HAVE THE AUDACITY TO STATE THAT WE ARE USING MORE NOW THAN WE DID AT FIRST WHICH SEEM VERY ODD DUE TO THE FACT WE WASHED CLOTHES AND COOKED EVERYDAY THEN NOW WE WASH ONCE A WEEK AND THE STOVE HAS NOT BEEN USED IN MONTHS.WE LEFT TO GO OUT OF TOWN FOR MOST OF SUMMER,UNPLUGGED EVERYTHING AND CUT OFF BREAKERS BUT CONTINUED TO RECEIVE TEXT DAILY WITH ASTRONOMICAL USAGE.THEIR EXPLANATION OH WE ESTIMATE YOUR USAGE WHEN WE DONT GET A READ SO WHAT IS THE POINT OF IT BEING PREPAID BASED ON MY USAGE.CUSTOMER SERVICE IS INCONSISTENT, RUDE, AND INCONSIDERATE,YOU GET A DIFFERENT STORY EVERY TIME.REQUEST TO SPEAK WITH SUPERVISOR ARE NOT HONORED,MY WIFE TRAINS CS REPS FOR A LIVING AND TRULY QUESTIONS WHAT TYPE OF QUALITY ASSURANCE THIS COMPANY HAS IN PLACE.THERE ARE MULTIPLE COMPANIES ONLINE ADVERTISING BUT WHEN YOU CALL THEY ALL ANSWER PAYLESS POWER.ALSO THEY WILL ASVISE YOU THAT YOU CAN VIEW THINGS AT SMARTMETERTEXAS BUT WHEN YOU ATTEMPT TO SIGN UP THERE IS NO PAYLESS POWER LISTED. WE HAVE A DISABLED CHILD WHO REQUIRES MACHINES FOR BREATHING AND HAVE PAID $100 IN LESS THAN LAST 7 DAYS.DEPOSITING MONEY CONSISTENTLY $33 LESS THAN 12HOURS AGO AND ACCOUNT IS CURRENTLY -3:00!!!!!!! I AM JUST TOO DISGUSTED AT THIS POINT.I CAN ASSURE YOU THE REVIEWS ON HERE THAT ARE POSITIVE I CAN ASSURE YOU ARE PEOPLE PAID TO DO SO TO HELP EVEN THINGS OUT THERE ARE WHOLE TEAMS OF PEOPLE WHO DO THIS FOR COMPANIES.I AM LIVID AT THE FACT THAT MY WIFE AND I WILL MORE THAN LIKELY BE AT THE CHILDREN'S HOSPITAL TONIGHT WITH OUR 3 YEAR OLD DISABLED CHILD BECAUSE OF DISCONNECTION IT'S A SATURDAY REFUSED A SUPERVISOR.THIS IS UNBELIEVABLE!!!!! BBB NEEDS TO DO A THOROUGH INVESTIGATION OF THIS COMPANY!!!!
George- we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case.We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. With prepaid service everyday billing will occur whether the breakers are off causing usage to estimate based off the homes history of usage will go based off that. When reads are estimated The Transmission Distribution Service Provider (TDSP) will go back to reread meter reads & will make adjustments to get the actual meter reads. We do apologize again if you were not able to locate us on smartmetertexas we go by "young energy LLC". Please reach out to our customer care dept at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Stephanie mason
I have been paying about $30 a week for the past 2 months which i understand because we do use about 40-50kw a day my husbands check got shorted $300 last week so my account went negative $0.37 i went and put $3 on it just to make sure it didn't get disconnected since my dad was calling to put some money on it in 30 minuets he called and someone told him my account was negative $45!!! and the lowest amount they could except was $30 my electric DID NOT GET CUT OFF YET..... and my account was NOT negative $45 i checked online it said negative $0.37 and the texts i get said the same thing!! i also called myself after he told me and the lady i talked to said it wasn't negative $45 it was negative $0.37 and then a payment of $3.00 posted bringing my balance to $2.63 and then a payment(that my dad made) of $30 posted she said she reviewed my account and the notes from the call didn't show they informed him to pay $30 so shes doing a call review my dad is VERY upset with me he was only going to put $10 seeing how my husband gets paid Friday and its Wednesday...
Thank you Stephanie for your feedback, We do apologize you were misinformed.Please keep in mind that time frame for service orders are delegated by you Transmission Distribution Service Provider (TDSP). Please reach out for any questions or concerns at 888-963-9363.
— Payless Power on September 26th, 2018
MONEY HUNGRY
I have been on and off with this company for about 3 years now. The only reason i keep going back to them is it it so cheap to start up i think like 25.00 dollars. But it seems like i put money on the light every week. I have a 2 bedroom apt, not very big at all, but yet i spend anywhere from $6.00-$8.00 A DAY. That is ridiculous, i added up what i spend a month and it is around 300.00 350.00 a month, that is so crazy. I hate this company and cant wait until i can find a electric company that does not rip me off everyday.
Randi- Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Time to switch providers......
I have used this prepaid electric provider for more than a year and up until today they were okay, but now I saw how they really do business and I disagree. Time to change providers!!! I received a text this morning, like I do every morning, only this time it said my account was -1.53 and I should make a payment to avoid disconnection. Okay, I was at work and had to wait til I was able to take a lunch before I could make a payment. I was able to take my lunch at 230 pm which is when I made my payment, but apparently they had already shut my service off. So now half of my payment has to go to an unnecessary reconnect fee. I completely disagree with not giving people (especially those of us stuck at work) at least until close of business to bring their account current. That to me is a complete rip off.
Ashlee- We do apologize for the inconvenience. We do understand people are busy so we offered an account protection till 5 pm to allow customers to have time on making a payment to avoid disconnections from occurring, But will need to call in to request this before a certain time as disconnection go out in waves & could occur every 30 minutes.
— Payless Power on September 26th, 2018
Ripoffs
Was okay to start. Got daily reports on how manu KWH's we used, that was good. Then they started 'Guess-timating" and no more daily reports to our cell phone. Next thing we know, no matter how much stuff we turn off, no matter how warm we run the A/C, turn off lights, turn off comps and t.v.'s, same thing everyday. Next thing we know, up to 600 dollars a month in electricity, but getting calls weekly that we are about to be shut off.Ask what happened to our daily KWH reports, they put a switch hold on us, even though we were paid well in advance (They do not want to ever lety you off the hook...they put a switch hold on you for pre-paid electricity? This HAS to be illegal!)A nightmare to get rid of them and get with another company. NEVER sign up with these absolute, unscrupulous criminals. They make the criminals at ComCast look like a reputable company!!!
Thank you for your feedback it's greatly appreciated. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. We can assure you per Public utilities commission of Texas (PUCT) a switch-hold as an outstanding balance is owed to the company. Please feel free to reach us at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Very Disappointed Will Be Looking Elsewhere
This company is charging me way more than the other prepaid light company that I use to have. To top things off. I never received a disconnection notice and my lights were cut off at 8 pm and it is 11:30 pm and they ate still disconnected. How can a company not only cheat you with service everyday and then on top of everything else our lights get disconnected without notice. I have 4 children (1 being a 7 month old) and it is may in Texas. They are crying and suffering through no mistake of our own. I will be contacting the BBB and doing something legally. So very very disappointed.
Yesenia- We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
— Payless Power on September 26th, 2018
Meter Reads
I have called a couple of times with regards to what I know are inaccurate meter charges. I had questions before the calls. However they charged me for usage of five dollars or more on days when I was either not there at all...or there with lights off and the were thermostat on 77...Then when you finally do call you get placed on hold for an eternity. Then you are told "oh the system is running slow and we can't download your info,and/or a supervisor will call you back which has yet to happen. I will call again and if I get no response take my business elsewhere. It's clearly not valued here
Thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
— Payless Power on September 26th, 2018
Satisfied
I came to payless power last winter when my bill from another provider went from being around $100/mo to $721 for one month. They were helpfull and got my electric same day. Went out of their way to help me out and gave me a promotinal credit. I can have somewhat of an idea what is costing me in electricity. My only problem is when I use large amounts during winter months I need almost a 5day extension because I live week to week. And those large amounts are difficult to ome up with, but I do try when I can to unplug those energy drawing heaters. Company has been great though. Impatiently waiting on postpaid services??
Monica, thank you for that great feedback happy we could help you on lowering your bill. Yes hopefully postpaid service will be available soon, stick around to see!(:
— Payless Power on September 26th, 2018
Trying to get a hold of them three days in a row not open
I paid 60 dollars on the 21 st of December next day received a message my service was low so i paid 25 more dollars next day get messages saying im going to get disconnected i got an extension i tried calling since wednesday to get an extension cause i dont get paid until 31 st and nothing office customer service closed so christmas day i tried to pay on line with my visa card and it wouldnt go through now my powers cut off now im stuck with no electricity i dont see how i used this much electric and i only had my tv on didnt use heater cause i didnt want to use up my money im trying to switch company and now theres a hold on my meter over 15:35 cents its not a good christmas for me me and my kids out of electricity
Thank you Kaisha for sharing your experience using our service. With our office being closed due to the holiday we understand how hard it was to reach us, but we do offer other payment methods in case if one isn't working out. Please reach out at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
DEPOSIT REFUND
I MUST SAY THAT AFTER I POSTED MY COMPLAINT ON THIS SITE THAT I DID GET A QUICK RESPONSE FROM RAY HONEYCUTT REGARDING MY DEPOSIT. HE DID CONTACT ME, WAS EXTREMELY KIND & UNDERSTANDING OF MY ISSUE AND I DID RECEIVE MY DEPOSIT BACK BY THE END OF THE WEEK. THE CHECK WAS SENT EXPRESS MAIL, AND WAS PAID IN FULL. I AM VERY GRATEFUL THAT MY REVIEW WAS POSTED ON THIS WEBSITE, AND GRATEFUL TO HIM AS WELL FOR HIM TAKING THE TIME TO DEAL WITH THIS ISSUE.
Annabell- thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Happy he was able to help you and get it all sorted it.
— Payless Power on September 26th, 2018
Horrible customer service screwed me out of my money
This company is horrible!!!!!!!!!!!! I've been charged daily for my electricity, but all of a sudden 31$ was taken from my account saying my meter wasn't working, and those were estimates. First of all I was told there are no estimates with this company. Second nobody is at the house and lights stay off and ac at 78 how could my bill be more than 4-8$ a day. Third the girl I spoke with was rude spoke over me would not let me get a word in, and kept talking about crap I wasn't inquiring about. I'm highly upset and am considering switching companies. This is not worth the trouble and hassle to deal with. I just want my account fixed and my money back on my account. I'm getting overcharged and screwed by these bastards.
We understand that customers do not like estimates. We actually will never estimate your bill unless there is a delay in receiving the daily meter read. If this happens we will perform a true up the following day to make sure that your usage and payments are accurate. We will then resume using actual meter reads just like we do on a daily basis.
— Payless Power on September 26th, 2018
So Far It's Been Good
So far I like it. I started up on Monday 10-20-14. I really like bc I have bad credit and needed to have services at emergency and last minute. I have looked at Reviews from several different electricity companies. Most have the same type of complaints. Mostly all reviews in several are bad. What I liked about this is the!Supervisor canback up what went wrong and why things escalated to the point they did and how they do try to!resolve the issue if possible. I had a good experience getting the info I needed when I first called. It took me a week to make up my mind wether I wanted to switch or not I did. My first teo!days have came out to $2.91so I loved that. Of course there is a $10 charge to connect with AEP. I did call several times to get more info to be sure I had everything straighten out and questions answered. They were kind and patient with me on all this and answered my questions that I had. So it was great. The only one thing I will say is that when I went online to check my daily usage and balance. I discovered that I could've put $75 or more on my acct so they can give me $100 worth of service over a period of time. I put $50 to start off with just!to see if I was going to like it. I wish they would've told me that and I would've started my account with more $ in it. I also love that they extend you by bmp possibly 2 days if needed. Which is nice bc not others will do that for you. All in all. I so!far am happy with it. But fairly new into it. I think its goosd as long as you keep your balance off of negative and don't get a disconnection bc that's where I think a lot of the problems are started and misunderstanding are. Thank all the reps that were patient with me. And I hope I will stay with you all and it continues to be a good experience like it so far has been. I hope I continue to keep my rates low and made agood choice by!switching. Thanks.
Thank you Vanessa for that awesome review,!
— Payless Power on September 26th, 2018
DEPOSIT REFUND
PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
Thank you for the feedback, we do apologize for the inconvenience that it has caused you.
— Payless Power on September 26th, 2018
Biggest ripoff ever!!!!!!
Seems like a good idea at first and that u will save money but in reality u will be facing power shutoffs weekly with massive disconnect & reconnect fees. We ended up paying weekly what we used to pay monthly. Trying to dump them for another company is a nightmare as well. Do yourself a favor and stay far, far away from this money pit that preys on the poor.
We do apologize for the poor experience you had with our service. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Pretty good so far!
We've had service for about a month. No deposit, and all of the charges are explained to you both online and on the phone when you sign up. They explain to you what the initial set-up fee is, minimum daily charges, price per KWH, etc. You can pay for a few days, you can pay for a month, it's up to you. We had to move on short notice and didn't have money for a huge deposit. We pay a few bucks extra every month for that courtesy, but I LOVE the daily updates on my balance and usage. It helps us to adjust our usage BEFORE the end of the month and getting slammed with a huge bill! It's easy, it's convenient, and they can turn on service same-day.
Thank you Cala for the 5 star review!!
— Payless Power on September 26th, 2018
Thieves & Fraudulent
DO NOT- DO NOT- DO NOT GET THEIR SERVICE. THIS IS FRAUD AND I AM REALLY SURPRISED HOW THIS COMPANY IS STILL EVEN IN THE MARKET!!! I AM WRITING IN CAPITAL LETTERS TO SHOW JUST HOW RED MAD I AM RIGHT NOW. I'VE BEEN W THEM FOR TWO MONTHS ONLY BUT I HAVE PAID OVER $300. I JST BOUGHT A TV AND TURNED IT ON TO INSTALL IT, I GOT CHARGED $7 THE NXT DAY FOR LEAVING MY TV ON FOR 30min. I FINALLY TOLD THEM THAT I WAS SWITCHING SERVICES AND SUDDENLY A $60 HIDDEN FEE APPEARED. THIS IS MY FIRST TIME EVER WRITING A NEGATIVE REVIEW, THEY REALLY KNOW HOW TO WORK YOUR LAST NERVE! THEY'RE A FRAUD AND I'M SURPRISED THAT BBB IS ALLOWING THEM IN THEIR CIRCLE. $@%* YOU!!!!
thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
No lights
I paid my bill over two hours ago and still no lights
Jakkara- Thank you for commenting. Re-connection orders can take 2-4 hrs depending on time frame for service orders are delegated by you Transmission Distribution Service Provider (TDSP).
— Payless Power on September 26th, 2018
Disappointed &' Confused !!
I just got my service turned on with this company thinking it was a good idea but I already regret it. I haven't even moved in to this house and I haven't turned any lights on even the switches on the box outside are off and it says I used $6.00 and some change already? That's kind of impossible when I still live in my old house! I probably won't stick with this company the way its already looking.
Thank you Jennifer for your review. When services are active & if the breakers are off Oncor (owners of the meters) will not be able to get the reads that are being reported so this will cause an estimation to happen. When breakers are turned on then Oncor will be able to communicate with meter & do what is called a true up to get the actual reads.
— Payless Power on September 26th, 2018
The switch hold curse
My girlfriend has a house that she let her sister stay in until we came back from a trip .While we were away light service was turned on from payless power by someone we don't know one of my girlfriends sisters friends .Now that we are back she wants to switch to a normal company an cant do to a switch hold.She has no way of getting info on a person she dose not know all she knows is she is the only name on the lease to the house an she cant even get services for lights in her own home in her name for her children . They wont even let her fax the lease agreement in so she can change the lights to her name.
Thank you John for your feedback. We do apologize for the inconvenience this has caused you. Per the public utilities commission of Texas (PUCT) we have to follow strict guidelines who we can release information, we understand she is the only name on the lease, but there is a process to follow in order to get the switch-hold removed. Please feel free to contact us at 888-963-9363 for any questions or concerns.
— Payless Power on September 26th, 2018
Sucks don't get it
I thought this would be good for me since I live alone, I'm BARELY at home, they talk to you like you are making the right decision by switching to them & blah blah, well ive been with them for maybe 3 weeks now & have spent $150 on PREPAID lights wth when I had regular lights I was just paying 100 I'm turning off service TODAY, I'm fed up, I pay 40 dollars on lights they send a txt saying your balance is 25 critically low that was YESTERDAY, today I'm at $4.00. I'm tired they suck Do NOT COME TO THIS COMPANY
thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Greener pastures
Upon my last review of this company, I switched over to TXU electric. I admit, I was blown away by their $300 new customer service visa card and no deposit. A few months in and I was satisfied. No hidden fees and mama was happy. Then a month came where I paid a day late and then the following month as well. I was shocked to see a bill the next month for $758! It was a deposit for $400 due to my habitual late payments. I tried to work with them to no avail. I reflected that if I had been with Payless, it wouldn't have mattered I was needing a day extra to pay my bill because I could have gotten an extension. I mean, it was ONE FREAKING DAY. So I came back to Payless Power. I must say, I missed the daily text messages and extensions. I missed being in control of my daily usages. Why did I ever leave?!! Well I am back and happy and will never leave again. I do have one question though. When you have a protection date through..example: Account protected through 5/14/2014, does that mean you're due on the 14th or morning of the 15h? I am a little fuzzy on this one. Thanks Payless for your awesome company!
Thank you for that awesome feedback. You did the right thing and came back to Payless Power!
— Payless Power on September 26th, 2018
Most exploitative electric experience ever
Do not use this company!! The are simply robbing people!!! I can't wait for the class action lawsuit!! I'll be first in line. Shame on them!!!!!
I do apologize you feel that way about Payless Power. Please reach out to our customer care dept at 888-963-9363 to go over your plan.
— Payless Power on September 26th, 2018
Huge rip off!
I don't even know where to begin. Being a young person that I am, not having enough money to put down a hefty deposit with other electric company's I stupidly fell for pay less power. Me and my girlfriend are not home most of the time on weekdays because we both work. After we get off work we grab something to eat (NOT COOK) watch tv for maybe 3 house on a ENERGY STAR LCD tv and go to bed. And on the weekends we are usually out of the house enjoying our days off together. We have been doing laundry at my moms house and we cook maybe 3 times our of the week. Yes there was a cold front in our area and yes I did turn on the heater to 70.On our first few bills they charged us $5.95-7.00. I though huh that's weird I should slow down my energy consumption. And that when things got weird, I understand there was a cold front in the area, I was being charged $10-12 regularly in one day! I was paying over $50 a week in a one bedroom apartment, not doing laundry, barley cooking and barley even home. I had enough with the outrageous charges, for 3 days I decided to unplug everything and not turn on the heater at all. And i was being charged even more! I was angry and confused I called and told them the situation. all the rep told me was that yes my meter readings are odd, he told me to try not turning my heater on. I told him that's what I've been doing for three days I've unplugged everything. All he told me is that I should have my meter checked. One time my daily usage was 99khk in one day. Do you even know how ridiculous that sounds? Not even a two story 4 bedroom house uses that in one day. I had enough, I switched to Direct energy I've been with them for 2 weeks and only used $25 worth of credit IN TWO WEEKS vs $50 a week with payless. On a average work day (me and my gf at work, watching t'v for 3 hours, bed) I spend about $0.90-$2.00 a day. One day a really bad cold front came it was 30F outside our heaters were set on 74, we were home all day watching tv, baked chicken wings and even a cake did SIX loads of laundry and our daily usage for that was was only $4.50. Payless power will rip you off, they provide false meter readings, they will charge you whatever they feel like. If you're thinking of a not deposit, no credit check, prepaid electric plan go with direct energy instead.
Thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on September 26th, 2018
Way too expensive
I spent a weekend away from home, so I cut off all lights and the heat. Each day I was gone, my usage was more than if I had been home. $10 dollars in one day...a day that I wasn't running anything but the fridge and other plug in appliances. But it seems I am paying 30 dollars every week for this service, even when I try to watch my usage. 65 degrees seems reasonable and shouldn't cost an arm and a leg. Definitely looking elsewhere. I do not believe my usage is as they report on my daily text messages.
Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 26th, 2018
Just horrible on day 1!
I signed up for payless power today was told that if I made my payment by 3:45 I would get my services cut on for the same day. They told me submitted my order at 3:24, by 5 still no power so I called oncor they stated they had to record of a turn on at my address and stated the maximum amount of time it takes to get an order is 2 hours after submitted. I spoke to 3 representatives and a supervisor all guaranteeing my electricity would be on and it was submitted. I spoke to oncor up until they closed and they never got my turn on request. I have just purchaed groceries now they are all wasted because of them.
Thank you for your inquiry. We apologize for the inconvenience. Please keep in mind that time frame for service orders are delegated by you Transmission Distribution Service Provider (TDSP)
— Payless Power on September 26th, 2018
Before you get Payless read this
Let me start by saying that when I first switched to Payless Power, I was very impressed. The rates were reasonable with no hidden fees. I loved how I got a text message every morning and honestly this company has truly educated me on how to save on my electricity usage. Then things went weird. I figured out near beginning of summer that I could extend my account payment out by a week. This was awesome. It truly helped me. I paid a week behind every week, like clockwork. How awesome is that! However any incentives I started out with for paying a larger payment were gone. It use to be if you paid $150, $100 or $75 you'd get lower tiered rates per KWH. Gone. ok..well, they got to make money too. That was strike one, incentives gone. Then there was the small fee charged if paying less than $40 on your account. Sure, let's charge the people who obviously are scrimping pennies to pay for electricity, but it didn't effect me so much...strike two, unnecessary fees. At least with this fee I was SLIGHTLY warned ahead of time...would have been nicer for a heads up sooner. Now they have taken away my precious extension. Instead of 7 days, I now only have 4, which is counting the day of payment due. If I want to extend it 7 days I have to pay a fee. This one wasn't given to me as a warning, in fact the first time I saw it I didn't even know what it was. The second time the customer service agent did tell me prior to awarding me the extension, but not the first time, That's a hidden fee. I still can't understand why they don't text customers about changes to fees etc. Why do we have to find out last minute or in some cases after the fact? Strike 3, extension gone...strike 4, hidden fees....All in all I must say I actually did like this company. But I'm thinking its not the same company I signed up with. Maybe it is time for me to switch. If you never need an extension and want to prepay...this company is for you. If you pinch pennies and its hard to make ends meet...I'd shop around and get full details first.
Thank you for your feedback, it's greatly appreciated. . Good or bad, this is an important part of customer reviews.
— Payless Power on September 27th, 2018
Complete scam
My complete experience w/ Payless. Day one I turned the service on. 25 dollars w/ 25 dollar gift. 50 dollars how nice. Dat 2 revived txt 4.18 used. I was later told this was the amount paid a year before on that date b/c I was charged an extra 5 dollars on a later date since they couldn't get a reading for that day. Day 3 got a txt I used 17.23. I told my friend get bro tha bill was 20 dollars yesterday wtf. He said ok I will make sure to turn EVERYTHING off. Day 4 got a txt saying balance critically low 3.17 remaining 25.42 used. This is the day after we tired everything off. Do I immediately call asking why my bill is so hi never has it been over 5 a day much less 2 or 3. I was told it is "winter" that is "probably" why. I stated are you payin 20 a day for you energy the response was no of course. I submitted a meeter check. I was told this will come at the end of the month. I added another 50 so I wouldn't go negative and only 50 b/c there is a fee if you add less then 40. I then revived a txt sayin my account was "granted protection" thru 12/20/13. It is currently the the 12th of dec. 8 days prior to the 20th. Day 5 I revive a charge of 12.80. Day 6. Today. Critically low 24.90 left in account. Usage was 15.47. Now tell me why it has been less then a week and 100 dollars will b gone by the end of today. Who else can afford a 400 dollar energy bill? Y'all are OUT OF LINE. I've spoken with reps I've asked for the corporate number I was givin an adress to mail too. I asked for a supervisor I was told one will call me back. I'm still waiting. I told the rep since I've already called and nothing had been done. I'm not going to wait till the end of the month payin these prices just to see if the meeter is correct. I was told if I switch I will b charged 25. Well y'all can have y'all 25 back!! I told the rep go ahead and refund ALL the money in my account BACK onto my card y'all can HAVE that 25 back because I will SAVE MORE then 25 within 3 DAYS if I switch my service!!! I'm still waiting on the call back y'all need to be reported to some kind of agency and I am going to find out wich agency to contact. I WANT MY M***ER F***ING MONEY BACK!
Bryce- , we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Please reach out to our customer care dept. at 888-963-9363 to go over your plan.
— Payless Power on September 27th, 2018
Over $400 a month... SERIOUSLY!!!
I have been with payless power for over two years now at first it was actually not bad but then i moved into a home. so far this month i have already paid almost $300. My highest daily usage was $32.00 which is ridiculous. all customer service can tell me is its because of the cold front. screw the cold front!!! We purposely set our heater on 65 so we would hardly use the heater due to the weeks prsvious balances. so we even froze ourselves in the dark to watch our balance and it still didn't matter. it atstill gave us over $20 a day of usage. i didn't even do laundry to try and watch the balance. tomorrow my extension is up and ill be paying over $120 tomorrow just to hold me over ONE week. i the sad part is even if i don't pay the $110 thrn my service will disconnect even though i have paid almost $300 just thos month. its pissing me off because we have done everything to keep the usage down but its not helping and this crap is taking away from my children's Christmas. i shouldn't be having to pay or stress this much over electricity!!!??!
thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on September 27th, 2018
Don't Do It--They Inflate Their Numbers!
I signed up with Payless Power just to get my electric on quickly in rent house. They were quick with that, but the billing is SO INFLATED. I called customer service after three days because my bill was running quadruple what it should be (I wasn't even moved in yet.) The customer service agent (Marissa) had no skills and gave me canned responses. I explained the situation again and she told me that Oncor showed last year it was running 24 kwh, but they were charging me 84+ kwh! She said it would start evening out as they got true readings from Oncor. (So right there she admitted it was overestimated!) I asked about a credit for the over-inflation. She said I would get that. Well that hasn't happened either. Rather, my daily readings are all over the place and I am remaining pretty steady in electric usage (appliances still not moved to house yet.) Today, I get a text that I used 139 kwh yesterday!!!! Really????? PLEASE, PLEASE, PLEASE....sign up with a REAL electric company. That's what I'm going to do. Oh, and look at the following...they are charging more than their proposed 11.9 cents per kwh and their .50cents...do the math!Date KWH Amount Per KWH Notes27-Nov 83 10.8 0.124 No appliances - thermostat 55 degrees28-Nov 86 11.15 0.124 No appliances - thermostat 55 degrees29-Nov 63 8.32 0.124 Called Cust Svc - said Oncor had history of 24 KWH for last year on this date No appliances - thermostat 55 degrees30-Nov 40 8.49 0.199 1st night in house - thermostat 62 degrees1-Dec 29 4.13 0.125 No appliances - thermostat 68 degrees2-Dec 53 7.09 0.124 No appliances - xmas tree at night - thermostat 69 degrees3-Dec 50 6.72 0.124 No appliances - xmas tree at night - thermostat 69 degrees Used oven for 5 minutes4-Dec 53 7.09 0.124 70 degrees outside and no appliances used5-Dec 36 4.99 0.124 30's and sleet/small heater used -no appliances - themostat 68 degrees6-Dec 139 17.7 0.124 20's/small heater - no appliances- thermostat 68 degrees7-Dec 86.48 Marissa - said these readings were estimates it should start stabling out over next two weeks. I asked about credit for being billed quadruple what I should be and she said I would receive credit on my account. She was quickly wanting to get off of the phone. Rate should be 11.9 per kwh plus .50/day
Cheryl- Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesnt make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
— Payless Power on September 27th, 2018
Horible
Dont use this company
We do apologize you feel that way. Please reach out to our customer care dept at 888-963-9363 to go over your plan.
— Payless Power on September 27th, 2018
Not worth it
The daily kwh rates they give through text are insane. It goes from 4-7 dollars daily the first 3 weeks of November to 17-19 dollars daily in the last week alone. I've used less energy this past week and get charged more than double. I'm certainly going to switch at this rate. And the customer service provides no help. Just horrible. My smart meter outside reads way less than what i'm told i spend. I'm pretty sure they're absolutely guessing my house's energy consumption as they've stated they will do even though i have a smart meter. Seeing as they actually respond to complaints online unlike while i'm on the phone with them, I want to see them respond to me right here. Again, horrible and completely frustrating.
Thank you Martin for your feedback it's greatly appreciated. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on September 27th, 2018
Wonderful experience
I was so worried about obtaining affordable electric service when we had to move. My credit is horrible and I could not afford a huge deposit. After checking with several companies, all whom wanted a huge deposit and as I had terrible credit the rates would have been high. Someone told me about pay as you go electric. I looked it up online and found PAYLESS POWER, heaven sent. No deposit. They even gave me 25 dollars of service free. The rates are reasonable. They send me a text everyday so I know when I am needing to add funds to my account. No hassle, no headache. They had me hooked up when promised, it has been wonderful. The bills stayed resonable even during the 100 degreee days with the ac going. I am very happy. I LOVE PAYLESS POWER!!!!!!!
Thank you for your awesome response, Glad we can make your experience with our service easy & affordable!
— Payless Power on September 27th, 2018
Confused
This gets crazy. My electric balance goes up and down and the days for termination are confusing Yesterday It was good until 1 -9-2014. Today the 6th. It has done that before . I called and was told that it changes and was not an accurate record. What the ... do they even do it for then? I was snakebit when I changed . I had Smart and that was not smart. They are dilatory in all and they owe me 177.00 . I want my money and They came with some kind of... . That is why I complained to the Public Utilities Communion and the Attorney Generals office on fraud. I just want to understand what is going on with MY money.And I do not. How can it be the 9th and then the 6th when I did not have anything on?
Please note that Payless Power only bills based off your daily meter reads as provided by the TDSP. There is a small daily customer charge added + taxes. Thats it. We dont estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
— Payless Power on September 27th, 2018
Payless uses very TRICKY BILLING. Come to Direct Energy Prepaid
I was with Payless Power Briefly. They are very good at responding to online complaints. However, when I was with Payless Power I had a lot of unexplained charges. I was not running my a/c at all. I was STILL running a bill of around $5.00 to $6.00 a day. I couldn't understand why just running one light and my fridge and microwave would make me pull that much power.After switching from Payless Power and Acasia Energy (THEY ARE JUST AS BAD TRUST ME), I finally went to Direct Energy (whose a full service energy company and they have just got into the prepaid business as well) and my energy usage running my A/C FULL THROTTLE "NONSTOP" comes to around $.40 cents PER DAY! This was compared with the $5.00 to $6.00 per day those other prepaid services were charging me. Direct Energy does take a daily charge of $.33 cents per day but they also give me a FREE SATURDAY where I can use all the electricity I want and am not charged.I thank GOD for them.
Thank you Beize for your feedback it's greatly appreciated.
— Payless Power on September 27th, 2018
Very pleased
I have been nothing but pleased with my service. Setting up at Ace was a breeze & my service was turned on the next morning which was a Saturday. I get daily texts of the previous days usage &my balance. I've been careful to use electricity only when necessary & have my daily usage down to $4.50 with doing 1 load of laundry plus I live in a 3000sf home. Why didn't I get Payless sooner??
Thank you for your amazing review it's greatly appreciated!
— Payless Power on September 27th, 2018
PAYLESS POWER SUCK DON'T SIGN UP WITH THIS COMPANY!
I TRIED TO GET AN EXTENSION UNTIL FRIDAY BUT THEY TOLD ME THAT I WOULD BE SHUT OFF WEDNESDAY BECAUSE IM NEGATIVE 8$! R U FUCKIN SERIOUS I CAN'T GET 2DAYS NOW MIND U MY ACCOUNT SAID I WAS PROTECTED UNTIL 12-22-13 now I'm facing shut off 9-24-13 smfh I ONCE LIKED THIS COMPANY NOW I HATE IT OH YEAH THEY CHARGE U TO SWITCH COMPANIES. SO AFTER I PAY MY SWITCH HOLD IM LOOKING FOR ANOTHER COMPANY. DON'T LET THE NAME FOOL U PAYLESS POWER. LOL MORE LIKE PAYMORE FOR POWER
Thank you for commenting. We are disappointed that you have not had a positive experience. Please contact us 888-9639363 to go over this with you.
— Payless Power on September 27th, 2018
COMPLETE SCAM!!! NEVER TAKE THE LOAN!!
I HAD AN ISSUE WITH PAYING MY BILL BECAUSE MY PAYDATE WAS THE DAY AFTER MY DUE DATE. I CALLED AND THE REP SUGGESTED THAT I TAKE THEIR LOAN TO BRING ME TO A POSITIVE BALANCE AND GET MY EXTENSION THAT WAY. THE FOLLOWING DAY I ATTEMPT TO MAKE A PAYMNT AND I SEE THAT MY BALANCE IS NOW HIGHER THAN IT WAS WHEN THEY GAVE ME THE LOAN!! IT HAD NOT EVEN BEEN 1 DAY SINCE MY BALANCE WAS $0. THE REP TELLS ME THAT AN ANNUAL METER READING WAS DONE AND THAT I WAS CHARGED FOR USUAGE THAT WAS NOT RECORDED??? I EXPRESSED MY CONCERN AND TOLD HER THAT I WILL JUST CHANGE PROVIDERS AND HER RESPONSE WAS "WELL IF YOU ARE GOING TO CHANGE I NEED YOU TO PAY BACK THE LOAN FIRST AND I WILL REMOVE THE SWITCH HOLD FROM THE ACCOUNT. ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! SCREW YOU PAYLESS POWER!!
Thank you Marcus for your feedback, We are disappointed that you have not had a positive experience. Please contact us 888-963-9363 to go over this with you.
— Payless Power on September 27th, 2018
HORRIBLE ZZZZZZZzz
Scam-Messing w/ my son-always try t o disconnect for additional $25 dollar reconnect. A ll messed up-not reputable & rude as well as an unprofessional nightmare. NO.SUX!!!!!!!!!!!!!!!!!!!!
Lynn- We regret to hear, you're not pleased with our service. We strongly encourage customers to maintain a positive balance or make the payment before disconnections generate as the $25 reconnection fee will apply. Please contact us at 888-963-9363 to go over your plan.
— Payless Power on September 27th, 2018
YOUNG ELECTRIC OWNS THIS PAYLESS POWER
They have the Worst Customer Service EVER!! they will literally submit a disconnect order if your is negative .85 cents. HORRIBLE!! AND YOUNG DOESN'T EVEN CARE!! I have emailed mailed them directly and don't bother with the crappy customer service reps that answer their calls.
Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. Please contact us at 888-963-9363.
— Payless Power on September 27th, 2018
Worst electric company by far... total scam!
I needed electricity for a rental unit for a short time less than 20 days in order to get it ready to rent out. I was hesitant to begin service as they advised me that it would be .50 per day for using the service as well as a 4.95 connection fee and a 10.00 oncor fee as well as .50 cents for day every day that a certain amount of electricity was not used. I started to cancel while in process and the sales rep said that although i hadnt completed the transaction that my card had already been charged and that it would take 5-7 days to credit my account back although i hadnt yet finished the application or confirmed anything.(what a bunch of crock!) they "gave" me the 25.00 credit which of course has to be paid back if you cancel within 180 days. the daily usage report varied with the rate... sometimes significantly up to almost $9,00 one day and even when no one has been in the house for days the rate still varies with nothing plugged in or turned on... we are talking an empty house! Since they are not available on weekends i called first thing monday morning july 22 to cancel service as my balance was already at -$1.22. they said disconnection would occur that day but since then i am still getting fees charged for EVERY day even though the electricity is supposedly off and when i called back today they informed me that the cancellation takes 3-5 days to complete and that i was still being charged and the guy kept repeating that (like i couldnt understand) and when i asked for a supervisor he said that one would call me back! what a joke! they charged me basically over $60 for electricity "service" for 20 days on a empty house that i only spent two days at for a couple hours cleaning! rip-off!!!
We do apologize for your poor experience, We will be happy to go over this issue to get it sorted it out. Please contact us at 888-963-9363.
— Payless Power on September 27th, 2018
Ahhh!!!! Terrible Service
I've never been ripped off till I joined this company. Avoid this one in particular because of there energy fees alone. I tried paying 100$ thinking it would lower the rates but instead it was a 25$ holding fee and the rest.... Im almost positive was gone in a week. They charged me almost 10$ a day. STAAAAAAYYYYY AAAWWWWAY FROM PAYLESS POWER
We apologize you feel that way about our company, we will be happy to go over this issue independently to confirm it with you.
— Payless Power on September 27th, 2018
Deferred payment plans
Payless power is the most dangerous rip off prepaid electric company I have ever known an experienced. I paid whatever amount they charged, this summer they have been billing me unnecessarily,$40.00, $43 to 45.00 every week. As soon as they notice I will been switching out from them to a more reliable energy company they put me on there deferred plan for no reason and switch hold until deferred payment is made. I never requested a deferred plan. In the letter they send to me "Deferred payments are available upon request in the following situations: if your account reaches a negative balance of $50.00 or more during an extreme weather event. If a state of disaster has been declared in your area by the governor of Texas and PUC requires that deferred payment plans be offered. If Young Energy, LLC, DBA payless Power has under billed your account by $50 or more for reasons other than theft of service.None of this information is relevant to me and I don't understand why they will put a switch hold on my account to prevent me from switching my account. Their main purpose is to steal money from me by charging me way high electric bill every three days. I have paid almost $500 for the month of July and I don't even use my air condition as hot as it is in Texas. If anyone out there is planing on using this company please DON'T, STOP AND DO YOUR RESEARCH. Don't be fool by their welcome package. I have been with this company for almost 2 years and If it means going to all social media and filing a complaint to make my point across I will do so. They are ripping me off of every little amount of my low income wage.
Mercillina- Thank you for your feedback it's greatly appreciated. The Deferred Payment plan is an assistance program that helps customers on extending their service in order for us to apply it the customer will have to agree to the terms, we will not be able to apply it without the customer consent. We do apologize if that was your understanding, we will be more than happy to go over this together. Please contact us at 888-963-9363.
— Payless Power on September 27th, 2018
This company is B.S.
They do not have good customer service at all. They charge you to make a payment over the phone and online. Never Ever Again.
Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect.
— Payless Power on September 27th, 2018
Sucks sucks
First off, there is not many good reviews for this company. I truely believe the few good rating are written by employees. They have no idea what's going on. Summer of 2012, was my firstst summer with them. they over charged me so much for June, July, and Aug. That I had a credit balancethrough January of 2013. I had no balance due from september to feburary. That may sound good if you have the money to just let them have it to draw interest on but I don't. Evertime I turned around my elect was being turned off. I had to pay in payments. I livin on employment. They won't listen o u and have no superviser for u to talk to. They don't care if its 100 plus.all they want is ur money.
Donna- We apologize for the experience you had using our service. We strive to bill our customers accurately. We will be happy to go over this issue with you to independently confirm it with you.
— Payless Power on September 27th, 2018
ABSOLUTALY LOVE IT!!!!!
I just love how i only pay for what i consume. Many companies have many hidden additional fees im sure you have noticed them in your bill they normally add up to about 30.00 to 40.00 dollars. Now i dont know about everyone else but i love keeping my hard earned money in my pocket. There FLEXPAY99 plan is the best and has a very low rate of just 8.9 in the Oncore area everyone else is at 11 to 14 cent a kwh
Thank you Juan for the positive feedback !
— Payless Power on September 26th, 2018
WORST ELECTRIC COMPANY EVER!!!!
I tried to make a few payments over ?the phone only to be told I had insufficient funds....so I hung up with them and called my bank and on three different occasions money was taken out of my account and it said payless power plain as day but they swear ?the never received a payment from me even when I faxed them my bank statement! Bottom line...this company steals money out of peoples account and they will give you ?the run around until you just leave ?the company. ?the managers name is ray honeycutt but even that name sounds fake AVOID THIS SCAM COMPANY AT ALL COST!!!
We do apologize for the inconvenience. When cards are declined the payment will show processing or pending, but since the payment was declined it will be reversed as the payment was not accepted. We can confirm with our accounting dept if you like, please reach out to our customer care dept at 888-963-9363.
— Payless Power on September 26th, 2018
Rip Off
This company is falsefying information just to get you to join their company and the kilowatts are high and they rip you off by giving you a credit to start right now their offering $25.00 and this $25.00 will never be paid back they do this to hold you in with their company and they will chcage the credit they gave you to an higher price once you get their service so the $25.00 will then go to $50.00.
Thank you for your feedback, We apologize if that was your understanding, we will be happy to go over this together.
— Payless Power on September 27th, 2018
Great for those who know....
I have been a cust of Plp for over a year now and I love the pay as u go plan I pay for exactly what I use I think u need to know what Ur getting into before u agree to the service yes there is a hold that gets placed on your account but that's only if the company gives u a loan and when the loan is paid back it gets lifted common sense people I have always been treated good I especially love one of the reps name rosa the nicest person I've meet I would really recommend the service
Thank you for the 5 star review. Thank you for understanding how our service works & also for the recommendations( :
— Payless Power on September 26th, 2018
Horriable Company
Everytime I try to make a payment, their automated system, or online services reject my card. Plenty of my money in my account, seems if they reject my card untill my services are cut off, so i have to pay a rediculous reconnection fee, THEY ARE THEIFS!!!! LOVE STEALING YOUR MONEY!
Thank you for your comment. Our automated system is designed to match billing information the card is listed to same account information we have, if none of the information match the cards info to the account then the card will declined. We do offer other payment methods in case if one isn't working.
— Payless Power on September 26th, 2018
Poor Customer Service
Payless Power does not validate information provided. A new customer was setup with the wrong contact information. I have been receiving this customers account information for the past week. When I contacted them to have my number removed they advised they can't do that because its the only number they have for this customer. So now I continue receiving text messages with this customers information.
KIndra- i do apologize for the inconvenience, we will be more than happy on getting your number removed.
— Payless Power on September 26th, 2018
Rediculous
I started getting text messages from this company about an account I never signed up for. I called them and told them and they refused to remove my number. I still receive texts daily after multiple phone calls telling them that this is a mistake.
Jason- we do apologize if your number was enter on someone else account. We will be more than happy to remove it, i do apologize if they weren't able to remove it the first time.
— Payless Power on September 26th, 2018
Dont know what they are doing
okay, where do I start.. This company's employees have no clue what they are doing... I
had the joy of speaking to an employee named Mason who apparently doesn't know how to enter
data into there system which cased me to spend
over 2hours trying to correct all my personal
information. And no matter who I would talk to
I would always get sent back to him because he
owns my account... anywhoo I finally talk to a
guy named Ren who sits next to Mason and he was
able to help Mason out with correcting my
information so I could finally set up service
with them. Oh. and they transfer you to a 3rd
party to verify your information... omg those
people are so rude, its not even funny... And i
will be back to update my review about this and
the new company I will be switching to
;)because if this is what happens with their
new customers I don't want to imagine how they
treat the existing ones.. hope everyone has a
gr8 day ;)
We apologize for the inconvenience this has caused you. We will be more than happy to assist you on your account, give us a call at 888-963-9363 to go over your plan.
— Payless Power on September 27th, 2018
Horrible!
I had to pay 600 dollars in December of 2011 and over 600 again in January of 2012 again! We thought it was a pay as you go and when i called and said i didnt use that much they said they will return the money after three months when they check the meters again! Thats all nice but that didnt help when i had to pay 600 and my rent is only 559! If you like spending lots of money than this is the company for you!
Trish- The situation that you described revolved around a plan called financial pre-paid that was associated with old analog style meters. As of 10/1/11 Payless Power stopped offering these plans to new customers. We now only offer pay as you go style plans that deduct funds daily based on your actual daily meter reads. No monthly estimates are used.
— Payless Power on July 5th, 2018
Not Recommended
Rates are super high, even compared to other pre-paid companies. Deceptive sales tactics and grossly incorrect approximate date of connection. I would pass on Payless Power. Many other options available.
Jeff- Please note that service may be connected same day on any account that has completed all necessary verifications and that has the proper starting payment posted by 5:00 PM. Of course this is a typical scenario. If there are any unforeseen issues with the meter or if your city requires a meter permit etc...there may be delays.
— Payless Power on July 5th, 2018
Family Owned and Customer Oriented
Recording conversations or not, I tend to
question the accuracy of an online review with
several spelling errors and grammatical issues-
as it was probably written in haste by a hot
tempered individual. This company is local and
family owned, caring about nothing more than
their customers. I found them and their great
rates through their blog, and found it more
than helpful and informational! They are a
company that gets it.
Thank you Andrea for your feedback it's greatly appreciated.
— Payless Power on September 27th, 2018
No meter reading
You have too pay the history of someone else that lived at your address prior
to you. They will not send you a bill so you can pay. They say they
have bill pay online. Online it states coming in fourth quarter.
When you call in your payment charged $5.00 fee. Can not receive a bill to mail the payment so you do not have to pay the fee on the
phone. The due dates always change when you call in.
Stephanie, Thank you for your feedback it's greatly appreciated. Please contact us at 888-963-9363 to get this issue sorted out.
— Payless Power on September 27th, 2018
BEWARE
They have the worst customer service,and are completely incometent. Their service reps. will tell you anything to get you on board,then they will say we didnt say that.GOOD THING FOR ME CONVERSATIONS WERE RECORDED.
Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect.
— Payless Power on September 26th, 2018
Thank you so much for the kind words! Glad we can help!
— Payless Power on January 22nd, 2021