Compare Mansfield TX Electricity Rates

4 Change Energy Review

“ Have enjoyed having this company for our energy plan. ”

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Been good so far for a year

“ my only complaint is that you can't setup autobill pay online. Though, it has only been a year and I just got my 1 month notice that it is time to renew.

Also they have a Veterans thing, though no discounts, only no deposit with autobill pay... wooopppyyy... ”

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Retention efforts fall short

“ We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service. ”

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Constellation responds May 29th, 2013:

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Retention efforts fall short

“ We locked in good rates for the last two years and looked at renewing today. The price pr Kwh change is radically higher. My wife talked with customer service to try to maintain a reasonable rate and was offered even higher rates. Not a good sign for retaining our custom. We recently persuaded our caregiver to switch over to StarTex (I know nothing about a referral plan, but that would be nice). We will advise her to closely monitor her account when it comes up for renewal. In the meantime, we will shop and most likely change over our service. ”

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StarTex Power responds May 29th, 2013:

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Good service but about to switch

“ I switched to Champoin two years ago based on relatively low costs, good reviews and JD Powers ratings. Have had a good experieince with them but based on what I believe are uncompetitive rates, I am looking hard at switching. With some companies offering 12 month rates at $.085/kw and Champion not able to offer me anything better than $.097/kw, why would I stay? As a 1780 kw/month customer, one would think you'd be a more flexible/competitive for my business. ”

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Champion Energy Services responds August 2nd, 2013:

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Great at first; Bad renewal rates

“ I was really happy with Reliant when I signed up. The rate was one of the lowest offered and their service was reliable. After my 9 month contract though, the rates offered to me were ridiculous. I rarely go over 1,000 KWH and they must count on that because the cheapest rate offered was 13.1 cents per KWH. Only when you go over 1,000 KWH did it start to come down but marginally. After looking at what the other companies have to offer, I'm canceling with Reliant. I would think that if they were truly concerned about their clients, they would make loyal customers who pay their bills on time want to stay. Judging by the rates they're offering, that does not seem to be the case at all. Goodbye Reliant. With a market for energy, who needs you? I can get the same service somewhere else for a lot less. ”

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BEWARE! No longer competitive

“ I have used Texas Power since it was originally started and have been reasonably satisfied. For a long time they were very competitive while not always being the lowest cost provider but at least very close to the lowest. I have just now looked at their rates on Power to Choose and find they are no longer competitive. They are 28% higher than the service I am switching to and, if you can believe it, they are even more expensive than Texas Electric Utilities.
I do not know what has happened to the competitiveness of Texas Power but whatever, they will be doing it without me. ”

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Not happy

“ Prices started out alright, but went up steadily, with no warning, and difficult to get ahold of anyone in customer service. They promote themselves through private individuals.(MLM). ”

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Incapable internet service

“ Customer service on the phone is very nice; however this company either has a very out-of-date software package or an inept IT department to service billing. We had to call on the phone to make payments every month because the website would never work. VERY FRUSTRATING. We will never use this company again. It felt like it was being run out of someone garage. ”

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Horrible Customer Service!!

“ Even though Gexa has very low rates I would never again choose them for service! They have been very rude to me every time I call them and they send out threatening cancelation notices EVERY month even though we pay our bills on time. For example, this month the company records indicate that my account was credited for payment on August 29th, yet still I was sent a cancelation notice dated August 30th (recieved in mail September 6th). Again, this is just one example, it happens EVERY MONTH!! If I was not under contract with them I would leave. It is my advice to any wise Texan to choose someone else! ”

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Good deal not worth horrible customer service

“ I was left without power in the new home that we were moving into because of a glitch in the ordering process (was notified the DAY BEFORE that my order could not be filled on time. I was busy moving and did not get the message). When I called to have this resolved, customer service literally laughed at me and told me that I would have to pay an "emergency connect" fee. I had a small child and this happened in the heat of a Texas summer, so I had no AC. Needless to say I had to pay $80 extra just to have the power turned on for an order that I had placed a week before.

I will never use their service again and would not recommend them to anyone. ”

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Theft

“ This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars. ”

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