APG&E, formerly Affordable Power and founded in 2004, has grown to serve thousands of customers in the state of Texas. APG&E is present and servicing retail customers in Texas, Pennsylvania, New York, New Jersey, Maryland and Illinois.
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Our Grading of APG&E
APG&E Plan Summary
Customer Reviews of APG&E
Most Recent APG&E Reviews
I switched into a low rate and when it ended I went with another company. The other company dragged their feet which caused a month hangover. I called APG&E and they gave me another month with the same low rate. — Steve from Dayton OH
I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them! — Cindy in Houston, TX from Houston TX
I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too. — Laura in Houston from Houston TX
4-5 Star Reviews: 5 (14%)
I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them!
2-3 Star Reviews: 3 (8%)
I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER.
1-2 Star Reviews: 20 (54%)
The customer service is the poorest I have experienced yet. They will shut your service off when you don't owe and will respond like an idiot when you request to go over the bill with them. Now I get a bill showing over payment of more than $600. The company has not contacted me to apologize or to return my money and with hat aid, the bill is still incorrect. I would never recommend anyone to use this company for utility service.
What is the cheapest plan that APG&E has?
The cheapest plan APG&E has is TrueClassic 24, with rates starting at 12.1¢. This is a 24 month plan. You can find details for that plan here.
Where can I order APG&E natural gas?
APG&E does not have any natural gas plans
What do customers think about APG&E?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average APG&E customer review is 2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
Recommended APG&E Plans
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