APG&E Company Reviews

Best Rate!

I moved to Houston last month from Penn and I used this marketplace called Gatby to find the best electricity plans. APGE had great prices! Would definitely recommend.

Good experience overall and signing up was easy. They reached out a few days before my contract was set to expire and offered me a better rate than what was listed on their website.

Just signed up and so far things look good. My plan only started today so I don't have much history to go on yet, but the signup process itself was easy and straightforward. Looking forward to a good experience going forward.

Enrollment went smoothly. I signed up online and got a quick reply and confirmation. The contract I received matched exactly what was described to me. Great experience overall.

I called to set up my account and the rep was helpful walking me through plans. She said power would be on the day after signup, a Saturday, but it didn't actually get turned on until two days later on Monday. We had to unpack and move in without power and even assemble furniture using flashlights. We couldn't even sleep at the new place because of it. I left a message Saturday and never got a callback. Went back again Sunday, still nothing. Monday a neighbor let me know the lights were finally on. Still waiting to hear back about the whole situation.

Finally Someone Truly Cared

I called APG&E (3X) frustrated that I couldn't make changes to my own account. To my surprise and satisfaction, Mr Renzo calmed my concerns, addressed them in a timely manner and resolved my issue. Not a fan of this evening's celebration /Oct31st - however, this was definitely "a treat" pun intented.

Customer service was great for the new hookup and getting set up as a new customer. The issue is my monthly usage updates have shown zero usage since day one. I figured by two or three months in something would show up. I'd like my bill to actually reflect usage instead of staying at zero. It might just be because the account is still new, but I hope it doesn't stay that way since I like being able to track usage over time. Also, it would be great if there was a separate app instead of just the website for quick check ins and payments.

Do not do it

This company is horrible- One bedroom apartment - I am paying them more than the light bill

Bad customer experiance

The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice.

ABSOLUTE THIEVES!!!

Stay away at all cost. Horrible service, over charge, total scam!!!! They will take advantage of you if given the opportunity.

I called to set up my account and the rep was helpful walking me through plans. She said power would be on the day after signup, a Saturday, but it didn't actually get turned on until two days later on Monday. We had to unpack and move in without power and even assemble furniture using flashlights. We couldn't even sleep at the new place because of it. I left a message Saturday and never got a callback. Went back again Sunday, still nothing. Monday a neighbor let me know the lights were finally on. Still waiting to hear back about the whole situation.

Just signed up and so far things look good. My plan only started today so I don't have much history to go on yet, but the signup process itself was easy and straightforward. Looking forward to a good experience going forward.

Finally Someone Truly Cared

I called APG&E (3X) frustrated that I couldn't make changes to my own account. To my surprise and satisfaction, Mr Renzo calmed my concerns, addressed them in a timely manner and resolved my issue. Not a fan of this evening's celebration /Oct31st - however, this was definitely "a treat" pun intented.

Best Rate!

I moved to Houston last month from Penn and I used this marketplace called Gatby to find the best electricity plans. APGE had great prices! Would definitely recommend.

Customer service was great for the new hookup and getting set up as a new customer. The issue is my monthly usage updates have shown zero usage since day one. I figured by two or three months in something would show up. I'd like my bill to actually reflect usage instead of staying at zero. It might just be because the account is still new, but I hope it doesn't stay that way since I like being able to track usage over time. Also, it would be great if there was a separate app instead of just the website for quick check ins and payments.

Do not do it

This company is horrible- One bedroom apartment - I am paying them more than the light bill

Good experience overall and signing up was easy. They reached out a few days before my contract was set to expire and offered me a better rate than what was listed on their website.

Bad customer experiance

The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice.

Enrollment went smoothly. I signed up online and got a quick reply and confirmation. The contract I received matched exactly what was described to me. Great experience overall.

ABSOLUTE THIEVES!!!

Stay away at all cost. Horrible service, over charge, total scam!!!! They will take advantage of you if given the opportunity.