APG&E Company Reviews
We've been collecting customer reviews for APG&E so you can get the inside scoop on what it's like to be a customer.
Compare APG&E Energy Plans
Featured Review for APG&E
APG&E has saved me a lot of money.
2 years ago their rates were unbelievably inexpensive, I hope I can renew when my plan expires.
Electricity Plans for APG&E
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| SimpleSaver 11 | 11/months | 10.0¢/kWh |
| SimpleSaver 24 | 24/months | 10.1¢/kWh |
| SimpleSaver 36 | 36/months | 10.2¢/kWh |
| SimpleSaver 12 | 12/months | 10.3¢/kWh |
| True Classic 24 | 24/months | 14.7¢/kWh |
| True Classic 36 | 36/months | 14.8¢/kWh |
| True Classic 12 | 12/months | 14.9¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| SimpleSaver 24 | 24/months | 10.8¢/kWh |
| SimpleSaver 36 | 36/months | 10.8¢/kWh |
| SimpleSaver 11 | 11/months | 10.8¢/kWh |
| SimpleSaver 12 | 12/months | 10.9¢/kWh |
| True Classic 12 | 12/months | 15.4¢/kWh |
| True Classic 36 | 36/months | 15.5¢/kWh |
| True Classic 24 | 24/months | 15.5¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| SimpleSaver 11 | 11/months | 12.2¢/kWh |
| SimpleSaver 12 | 12/months | 12.3¢/kWh |
| SimpleSaver 24 | 24/months | 12.6¢/kWh |
| SimpleSaver 36 | 36/months | 12.7¢/kWh |
| True Classic 24 | 24/months | 17.3¢/kWh |
| True Classic 12 | 12/months | 17.3¢/kWh |
| True Classic 36 | 36/months | 17.7¢/kWh |
APG&E Rating and Review Summary
There are 35 total reviews for APG&E, with an average rating of 1.7/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| APG&E | 1.7/5 | 35 |
| Star Rating | Ratings and Link |
|---|---|
| 7 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 5 2 star reviews | |
| 23 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
APG&E has saved me a lot of money.
2 years ago their rates were unbelievably inexpensive, I hope I can renew when my plan expires.
Company
I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year.
Love Them
I have been with APGE for years. I love the product offers, the customer service and ease of payments.
APG&E rocks!
I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them!
Great Experience, Great Company
I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too.
LOVE it
I have been a customer with APGE for 3 years and they have never dissapointed me. the customer service agents are always so firendly when i call and very helpfull they always find a way to help the customer out and bend over back wards to keep me as a customer satisfied.
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Very rude when I do get a representative.
I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!
Very rude when I do get a representative.
I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!
NEVER A BILL
I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER.
STAY AWAY
Cheap fixed rate sounds good. Until you realize they run some wierd 20 day bill cycle so your bill is due a completely different time each month. Also sometimes it takes them 10 days to apply a payment and they will send you a disconnection notice and charge you a late fee. My last 2 bills have had 14 days and 17 days respectively from their mail date (printed on the invoice) and the due date. So basically I'm getting 2 bills a month from these idiots. If you do a budget like I do this company is a huge frustration. Also if you call them they say it's not their fault and blame their computer. Terrible company.
Good rates, but...............
I have been with APG&E for six months. Their cash appliations is terrible. They have failed to apply my timely made payments for days / weeks and send me a disconnection notice every single month despite having my money. Although the price is good, the time spent each month trying to get this straight is not worth it. I haven't looked yet, but if they are reporting me to the credit bureau as a slow payor then that could be even a bigger issue.
Recent 1 Star Reviews
Money grabbing
No contact about contract ending. Just quietly charged me $0.36kwh and sent me $900 bills. Will never go with them again. Will advise everyone else to avoid as well. They will take advantage of you whenever possible.
The WORST customer service I have ever received.
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October of 2022! I called AGAIN to cancel service. I paid the bill that had continued to increase so that it would not go on my credit but tried to dispute it with the agent. I was met with rude, dismissive service. A few days later, a charge on my bank card was authorize to APG&E for a reconnection fee!!!!! I have tried calling and I have submitted the complaint to their customer service with absolutely no response or resolution. I will continue to try to get my issue resolved and a refund for all of the $ paid for a house I have not owned in over a year, but wanted to share my experience in hopes I save someone else the headache. DO NOT USE THEM, there are much better companies out there!
Month To Month
I previously had a contract with this company for many years, but recently went month to month. They are now charging me an outrageous fee of .32 per kilowatt hour from TXU. I then went to TXU to see their charges of month to month and they are only charging .23 per kilowatt hour. This is pathetic.
Not worth the it!
I had been loyal to them for 4 years since I bought my house. Recently this year they have fallen off in taking care of their customers. My contact ended the end of September. They said they sent me an email and letter 45 days before the contract ended. Didnt get the email, even tho they said that they sent it. I had received the letter in the first week of October, but the letter was dated in July. By then my rate had doubled, my bill was twice the usual amount! I switched to a new company that day.
I get another bill 2 weeks later! 19.99c/kw!
I call customer service, explain the situation. Theres nothing we can do. Thats all they kept saying. Go with another company
Customer service is terrible.
If you have a problem the customer service people can barley speak English. They can't or won't give you any phone numbers to contact anyone that can speak and understand English. I have call 3 times to fix a situation to no avail.
Usually dont write reviews
Apge by far has the worst customer service and management Ive ever seen. Min 45 minute hold to get in contact with someone. Bill will randomly more than triple in price then when you call to resolve will be told there is no billing department. Much better cheap alternatives to this scam of a company
The worst Customer Service
Customer service is terrible. I was trying to get an explaination as to why i received 2 bills for the same time period with different amounts. First time i called i held for over an hour even though i was told i was the first one in line. The next morning i called twice held over 45 minutes. Called a 3td time and selected a different option, just trying to get a live person to ANSWER the phone. Finally got to 1st one in line and said wait time is 24 minutes. again i held or 45 minutes and still no answer. Not paying my bill until i speak to a person and he can explain it to me. It would be nice if someone would reach out to me. inv #11372107
Just Avoid Them
Had a 3 year service agreement that expired in May. Rate went from 6c/kWh to 20 c/kWh. I should have checked previous invoices with the fine print telling me that the agreement was due to expire. Did not receive any email advising me of the expriation date. Was with them since 2018. Shame on me for not realizing it was open season on out of contract accounts. Revolting practice.
Customer service is horrible
I have been setup on automatic payments and the one time I needed to do a payment arrangement they charge an installation fee which they didnt disclose the right way. The lady was reading from a script and I didnt catch all the fine print details she was giving. And when I called back I complained that I wasnt aware and the rep says to me I am the one u talked to when I complained about the rep I spoke too. She had a very nasty attitude and even the manager Alex doesnt not know how to deal with people either. They gave me the run around about everything and even allowed me to listened to call and he didnt even do that correctly. He kept putting the phone on mute so therefore the recording wouldnt play like it was suppose to. Overall this company is horrible when it comes to customer services and how to treat people. Once my contract is up I will not sign up with them again.
Rude customer service rep and out dates equipment.
I went onto the APG&E website and post-dated my payment. My bill was due July 6th and I post-dated for July 9th. Well they sent me a disconnect notice on the 9th. Apparently they can't see post-dated payments. Not only is that unfortunate, but it's stupid and out-dated. So if anyone ever asks me what I think about APG&E, I'll for sure refer them to Centerpoint Energy. Centerpoint Energy is not so quick to disconnect your services. Three days late, but had a post dated payment on file. Shame on you APG&E. I'm very disappointed in your company
Highway robbery
We were customers with APGE for almost 2 years. When our contract expired, we received a call to renew and said we would like to. We thought that was it, but apparently, there was a packet that was supposed to be sent to us that never was. Consequently, they raised our rates to $.188 kWh! We had been paying $.6. Mind you, this is all in the midst of a global pandemic and in summer in Houston, TX. They refused to revise our bills to reflect the contract price we thought we had agreed to. Very shady business practices and zero customer service.
Horrible Company
The customer service is the poorest I have experienced yet. They will shut your service off when you don't owe and will respond like an idiot when you request to go over the bill with them. Now I get a bill showing over payment of more than $600. The company has not contacted me to apologize or to return my money and with hat aid, the bill is still incorrect. I would never recommend anyone to use this company for utility service.
HORRIBLE!
First - the bill arrives and before it can be mailed and them receive and FINALLY post it, it is past due -
Second - the customer service is AWFUL - the rudest people i have EVER dealt with. Nothing works - the automated service is always down - paying online is a joke - the only other option is taking it to a CASH store to pay there and they charge a fee. Cannot wait for this contract to be up! I have a business account with 4 meters/bills and this has been the longest 3 years dealing with these people.
Fast talking contract scam
I called customer service when my contract was up. We worked out a price and contract length. After that she started talking very fast for a contract recording. I fell for it and agreed. I now have a higher rate, and my contract expired at 6 months instead of 12. I should have recorded her!
Horrible!!!!!
Was never able to access my account online so I was force to call every month to pay my bill. Hold times would run way pass 30 minutes. Finally had to disconnect service as I was moving to a condo that already has electrical service. I pay my bill I the 1st of each month only to get a voicemail from a rep advising that my account will be sent to collections and it's the 5th of the month. I only owe $50 and the disconnection fee of $150. As I attempt to get a hold of this rep all day - I finally get a hold of her. When she asks if I am ready to make payment on my account I let her know that I am, but would like to speak to someone else. As she denies me that possibility - I now request that she forward my call to a supervisor which she again refuses to do - when I ask a 2nd time - DISCONNECTED!!!!! Horrible customer service!!!!! AVOID!!!!!!
No Customer Service
Avoid this company. They never answer their telephone. Their website is not user friendly. They don't send out invoices either online or mail them and you never know the total amount until it gets auto-charged. Their website never recognizes your password and never sends a password restore when you click the link. Then you have to register again, with the same password, every time with all those long numbers, just to view your monthly bill that they never send you. Right now, I have been on hold for customer service for 40 minutes with nobody coming on during business hours.
Sign up at your own risk!!!
1) Never received an enrollment confirmation via email or postmarked mail2) Never received EFL, Terms, or Rights documents3) Never received notice to review and rescind the terms of service within 3 days for a switch4) Never received a bill5) Received a disconnection notice 6) Incurred late fees even though no bill was received7) After several request of all pertinent documents with a customer care rep (and told within 24-48 hours), still no sign of the docs.
SCAMMERS 4 SURE!!
1. Who threatens disconnect for $35 without a 1st billing?2. Who charges for a deposit over 1 month after contract start without notice or agreement whatsoever?3. What website takes the full amount when the payee changes the debit amount?HERE IS WHO! APG&E AKA www.apge.com
Customer Service
Have been unable to get anyone to answer my phone calls. I've been calling all week to cancel service. I have also sent emails but recd no response.
Stay away from...Didn't learn my lesson
I always sign up for a fixed rate and have been with many different providers under different contracts in Texas. This has been by far the worst experience. Their online interface is powered by a 3rd party company. It (the signup interface) was broken when I tried to sign up. I spent 30 minutes on the phone signing up (I should have ran the other direction). I finally got my first bill in the mail, so I went to sign up online for online account access. Unlike any other normal company, where you can input your info (ESID, meter ID, account #, etc) and create an account, you are unable to do this. You must call them, so they can create your account internally, then you are able to create an online account. Of course this isn't explained online. The entire process is a joke. Nothing on their site works as it should. I just got a new debit card, and of course their website won't let you update the auto pay! Every interaction with this company ends up in a phone call because their site sucks. I am astounded.
Scam agents
Beware when an "agent" comes to you claiming to be from your existing energy company. APG&E hires scam artist that LIE to you and trick you into signing an agreement. You then end up with a contract that obligates you to this company; which was through unethical and criminal means. I will be filing a complaint with BBB about their work ethics. I have very disappointed and angry. Please save yourself the hassle and stay away from this company.
Angry
I own a hair salon and while working on clients 3 men entered my salon and said they need to help me straighten out my electric bill. They said I was being double charged for distribution and sales tax and they were sent by PECO to correct it. My husband had to come over from his bike shop next door to follow up with them because I was working on a client. They had him sign paperwork and left. Later I looked over the paperwork and they sign us up with APG&E energy. They LIED to us and scammed us into signing up with them. Of course I called and canceled right away and reported them to the BBB. What a horrible company. NO STAR'S for them at all.
All Reviews By Date
Money grabbing
No contact about contract ending. Just quietly charged me $0.36kwh and sent me $900 bills. Will never go with them again. Will advise everyone else to avoid as well. They will take advantage of you whenever possible.
The WORST customer service I have ever received.
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October of 2022! I called AGAIN to cancel service. I paid the bill that had continued to increase so that it would not go on my credit but tried to dispute it with the agent. I was met with rude, dismissive service. A few days later, a charge on my bank card was authorize to APG&E for a reconnection fee!!!!! I have tried calling and I have submitted the complaint to their customer service with absolutely no response or resolution. I will continue to try to get my issue resolved and a refund for all of the $ paid for a house I have not owned in over a year, but wanted to share my experience in hopes I save someone else the headache. DO NOT USE THEM, there are much better companies out there!
Very rude when I do get a representative.
I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!
Very rude when I do get a representative.
I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!
Month To Month
I previously had a contract with this company for many years, but recently went month to month. They are now charging me an outrageous fee of .32 per kilowatt hour from TXU. I then went to TXU to see their charges of month to month and they are only charging .23 per kilowatt hour. This is pathetic.
APG&E has saved me a lot of money.
2 years ago their rates were unbelievably inexpensive, I hope I can renew when my plan expires.
Not worth the it!
I had been loyal to them for 4 years since I bought my house. Recently this year they have fallen off in taking care of their customers. My contact ended the end of September. They said they sent me an email and letter 45 days before the contract ended. Didnt get the email, even tho they said that they sent it. I had received the letter in the first week of October, but the letter was dated in July. By then my rate had doubled, my bill was twice the usual amount! I switched to a new company that day.
I get another bill 2 weeks later! 19.99c/kw!
I call customer service, explain the situation. Theres nothing we can do. Thats all they kept saying. Go with another company
Customer service is terrible.
If you have a problem the customer service people can barley speak English. They can't or won't give you any phone numbers to contact anyone that can speak and understand English. I have call 3 times to fix a situation to no avail.
Usually dont write reviews
Apge by far has the worst customer service and management Ive ever seen. Min 45 minute hold to get in contact with someone. Bill will randomly more than triple in price then when you call to resolve will be told there is no billing department. Much better cheap alternatives to this scam of a company
The worst Customer Service
Customer service is terrible. I was trying to get an explaination as to why i received 2 bills for the same time period with different amounts. First time i called i held for over an hour even though i was told i was the first one in line. The next morning i called twice held over 45 minutes. Called a 3td time and selected a different option, just trying to get a live person to ANSWER the phone. Finally got to 1st one in line and said wait time is 24 minutes. again i held or 45 minutes and still no answer. Not paying my bill until i speak to a person and he can explain it to me. It would be nice if someone would reach out to me. inv #11372107
Just Avoid Them
Had a 3 year service agreement that expired in May. Rate went from 6c/kWh to 20 c/kWh. I should have checked previous invoices with the fine print telling me that the agreement was due to expire. Did not receive any email advising me of the expriation date. Was with them since 2018. Shame on me for not realizing it was open season on out of contract accounts. Revolting practice.
Company
I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year.
Love Them
I have been with APGE for years. I love the product offers, the customer service and ease of payments.
Customer service is horrible
I have been setup on automatic payments and the one time I needed to do a payment arrangement they charge an installation fee which they didnt disclose the right way. The lady was reading from a script and I didnt catch all the fine print details she was giving. And when I called back I complained that I wasnt aware and the rep says to me I am the one u talked to when I complained about the rep I spoke too. She had a very nasty attitude and even the manager Alex doesnt not know how to deal with people either. They gave me the run around about everything and even allowed me to listened to call and he didnt even do that correctly. He kept putting the phone on mute so therefore the recording wouldnt play like it was suppose to. Overall this company is horrible when it comes to customer services and how to treat people. Once my contract is up I will not sign up with them again.
Rude customer service rep and out dates equipment.
I went onto the APG&E website and post-dated my payment. My bill was due July 6th and I post-dated for July 9th. Well they sent me a disconnect notice on the 9th. Apparently they can't see post-dated payments. Not only is that unfortunate, but it's stupid and out-dated. So if anyone ever asks me what I think about APG&E, I'll for sure refer them to Centerpoint Energy. Centerpoint Energy is not so quick to disconnect your services. Three days late, but had a post dated payment on file. Shame on you APG&E. I'm very disappointed in your company
Highway robbery
We were customers with APGE for almost 2 years. When our contract expired, we received a call to renew and said we would like to. We thought that was it, but apparently, there was a packet that was supposed to be sent to us that never was. Consequently, they raised our rates to $.188 kWh! We had been paying $.6. Mind you, this is all in the midst of a global pandemic and in summer in Houston, TX. They refused to revise our bills to reflect the contract price we thought we had agreed to. Very shady business practices and zero customer service.
Horrible Company
The customer service is the poorest I have experienced yet. They will shut your service off when you don't owe and will respond like an idiot when you request to go over the bill with them. Now I get a bill showing over payment of more than $600. The company has not contacted me to apologize or to return my money and with hat aid, the bill is still incorrect. I would never recommend anyone to use this company for utility service.
APG&E rocks!
I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them!
Great Experience, Great Company
I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too.
HORRIBLE!
First - the bill arrives and before it can be mailed and them receive and FINALLY post it, it is past due -
Second - the customer service is AWFUL - the rudest people i have EVER dealt with. Nothing works - the automated service is always down - paying online is a joke - the only other option is taking it to a CASH store to pay there and they charge a fee. Cannot wait for this contract to be up! I have a business account with 4 meters/bills and this has been the longest 3 years dealing with these people.
Fast talking contract scam
I called customer service when my contract was up. We worked out a price and contract length. After that she started talking very fast for a contract recording. I fell for it and agreed. I now have a higher rate, and my contract expired at 6 months instead of 12. I should have recorded her!
Tried Despite Horrible Reviews and Regretted It Ever Since!!!!!!!
I read reviews and wanted to give benefit of the doubt. All the things everybody is complaining about has happened to me. I didin't get my first 3 bills. They charged me a late charge as a result but did reverse it when I complained. I got a disconnection notice for no reason mid billing cycle and then another late charge after I had already been on autopay for 2 months. They did reverse the late charge and admitted their system had billing errors. (DUH!!). I don't like having to remember if my light bill has come in and have to comb over it because I don't trust the company but that is what I've experienced almost every single month. I can't wait to let the contract lapse so I can find a reliable company, even if it's a few cents more per KWH. The savings to me aren't worth the time I've had to spend calling them over and over and sitting on hold for over 20 minutes like today..
Horrible!!!!!
Was never able to access my account online so I was force to call every month to pay my bill. Hold times would run way pass 30 minutes. Finally had to disconnect service as I was moving to a condo that already has electrical service. I pay my bill I the 1st of each month only to get a voicemail from a rep advising that my account will be sent to collections and it's the 5th of the month. I only owe $50 and the disconnection fee of $150. As I attempt to get a hold of this rep all day - I finally get a hold of her. When she asks if I am ready to make payment on my account I let her know that I am, but would like to speak to someone else. As she denies me that possibility - I now request that she forward my call to a supervisor which she again refuses to do - when I ask a 2nd time - DISCONNECTED!!!!! Horrible customer service!!!!! AVOID!!!!!!
Terrible
These people never sent me a bill and had my electricity cut off. When I called they said I owed for two months!!!! I'm disputing bc my bank records show I have paid in full every month. Their operations is terrible when it comes to the call center and billing. They are known for not sending bills and then they will. I have personally dealt w the former RVP of operations and when hundreds of their customers didn't have power and it was bc they didn't send out bills and being customers were being charged late fees he was just like "oh well, they are still under contract and they can't prove our mail wasn't sent out. It's not our fault if mail gets lost." He was fired after not even a year. I suggest they get better upper management and just clean out their staff and start over. Maybe they would have better ratings if they would accept responsibility for their mistakes and work w their customers on fixing their problems and not blaming their customers for their problems. Scam is written all over this company. Over charge customers to get more money by not billing. Their upper mngt is a revolving door bc they do nothing.
No Customer Service
Avoid this company. They never answer their telephone. Their website is not user friendly. They don't send out invoices either online or mail them and you never know the total amount until it gets auto-charged. Their website never recognizes your password and never sends a password restore when you click the link. Then you have to register again, with the same password, every time with all those long numbers, just to view your monthly bill that they never send you. Right now, I have been on hold for customer service for 40 minutes with nobody coming on during business hours.
NEVER A BILL
I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER.
Sign up at your own risk!!!
1) Never received an enrollment confirmation via email or postmarked mail2) Never received EFL, Terms, or Rights documents3) Never received notice to review and rescind the terms of service within 3 days for a switch4) Never received a bill5) Received a disconnection notice 6) Incurred late fees even though no bill was received7) After several request of all pertinent documents with a customer care rep (and told within 24-48 hours), still no sign of the docs.
Stay Away!!!!
Insanity! Called many times to hear many different answers, with no information or help given. Could not even send me a bill by e-mail or mail. The first communication from them was a disconnection notice! Decided to pay the early termination fee just to get away from them!!! Received it on 6/30/2014 with payment due on 7/3/2014. Stay very far away.
SCAMMERS 4 SURE!!
1. Who threatens disconnect for $35 without a 1st billing?2. Who charges for a deposit over 1 month after contract start without notice or agreement whatsoever?3. What website takes the full amount when the payee changes the debit amount?HERE IS WHO! APG&E AKA www.apge.com
Customer Service
Have been unable to get anyone to answer my phone calls. I've been calling all week to cancel service. I have also sent emails but recd no response.
Unbelievable
Changed providers and never saw a bill. Finally got a bill and discovered that it was mailed on 4/11/14 and was due on 4/14/14 or late charges would be applicable. Pay the same day or get extra charges? The statement indicated that seven days should be allowed for mail. Late no matter how you look at it. So I tried to call customer service. Waited 14 minutes the first time and then was disconnected. Tried to transfer to the pay bill option on the next call and waited 20 minutes or so and still no answer. Good elevator music but no agent. This company truly needs to get it's act together.Wonder if a complaint to the Texas Public Utility Commission and the BBB will get their attention?
STAY AWAY
Cheap fixed rate sounds good. Until you realize they run some wierd 20 day bill cycle so your bill is due a completely different time each month. Also sometimes it takes them 10 days to apply a payment and they will send you a disconnection notice and charge you a late fee. My last 2 bills have had 14 days and 17 days respectively from their mail date (printed on the invoice) and the due date. So basically I'm getting 2 bills a month from these idiots. If you do a budget like I do this company is a huge frustration. Also if you call them they say it's not their fault and blame their computer. Terrible company.
Too Risky Will Not Switch!!
After reading others reviews, AND checking this company out at the BBB, (CHECK THEM OUT NOT GOOD), I feel it is too risky to switch providers. Customer service is just as important to me as a low rate, and I don't want/need any headaches right now. I will stay with the provider I have. These reviews and BBB especially, were very helpful!
Sucky Ass Service
I have been on hold for a total of 30 minutes just to pay a bill. This is ridiculous. I am so tired of this company. I am definitely shopping for another energy provider.
Stay away from...Didn't learn my lesson
I always sign up for a fixed rate and have been with many different providers under different contracts in Texas. This has been by far the worst experience. Their online interface is powered by a 3rd party company. It (the signup interface) was broken when I tried to sign up. I spent 30 minutes on the phone signing up (I should have ran the other direction). I finally got my first bill in the mail, so I went to sign up online for online account access. Unlike any other normal company, where you can input your info (ESID, meter ID, account #, etc) and create an account, you are unable to do this. You must call them, so they can create your account internally, then you are able to create an online account. Of course this isn't explained online. The entire process is a joke. Nothing on their site works as it should. I just got a new debit card, and of course their website won't let you update the auto pay! Every interaction with this company ends up in a phone call because their site sucks. I am astounded.
Not good - do your homework
Doing research today on this company considering a switch to them. Their website shows them as a BBB accredited business and A+ rating. The BBB site shows they are NOT an accredited business, and their rank is 'F'. Look here: http://www.bbb.org/houston/business-reviews/utility-contractors/affordable-power-lp-in-houston-tx-16002165#reasonrating
Poor Customer Service
So, after providing this company with a copy of the cancelled check they still are unable to locate the funds and apply it to my account. Two phones calls, two faxes with supporting documents and two online inquiries has gotten no results or a response from the company. They may have cheap rates, but they are beyond incompetent.
Good rates, but...............
I have been with APG&E for six months. Their cash appliations is terrible. They have failed to apply my timely made payments for days / weeks and send me a disconnection notice every single month despite having my money. Although the price is good, the time spent each month trying to get this straight is not worth it. I haven't looked yet, but if they are reporting me to the credit bureau as a slow payor then that could be even a bigger issue.
LOVE it
I have been a customer with APGE for 3 years and they have never dissapointed me. the customer service agents are always so firendly when i call and very helpfull they always find a way to help the customer out and bend over back wards to keep me as a customer satisfied.
Scam agents
Beware when an "agent" comes to you claiming to be from your existing energy company. APG&E hires scam artist that LIE to you and trick you into signing an agreement. You then end up with a contract that obligates you to this company; which was through unethical and criminal means. I will be filing a complaint with BBB about their work ethics. I have very disappointed and angry. Please save yourself the hassle and stay away from this company.
Angry
I own a hair salon and while working on clients 3 men entered my salon and said they need to help me straighten out my electric bill. They said I was being double charged for distribution and sales tax and they were sent by PECO to correct it. My husband had to come over from his bike shop next door to follow up with them because I was working on a client. They had him sign paperwork and left. Later I looked over the paperwork and they sign us up with APG&E energy. They LIED to us and scammed us into signing up with them. Of course I called and canceled right away and reported them to the BBB. What a horrible company. NO STAR'S for them at all.