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The best review categories for APG&E are their plans and pricing, with an average of 2.4 stars, and the order experience, with an average of 2.2 stars.

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Recent Good Review from Fwtank

Company

I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Fwtank from Arlington, TX on June 20th, 2021

Most Recent 5 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Fwtank from Arlington, TX on June 20th, 2021

Love Them

I have been with APGE for years. I love the product offers, the customer service and ease of payments.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Happy Customer from Alvarado, TX on May 26th, 2021

Electric ser

Good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gabaldon from Dallas, TX on February 21st, 2020

APG&E rocks!

I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cindy In Houston, TX from Bellaire, TX on May 21st, 2018

Great Experience, Great Company

I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Laura In Houston from Houston, TX on April 24th, 2018

LOVE it

I have been a customer with APGE for 3 years and they have never dissapointed me. the customer service agents are always so firendly when i call and very helpfull they always find a way to help the customer out and bend over back wards to keep me as a customer satisfied.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Becky Harrison from Houston on July 20th, 2012

Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NEVER A BILL

I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KERRY SHIRLEY from Houston on September 15th, 2014

STAY AWAY

Cheap fixed rate sounds good. Until you realize they run some wierd 20 day bill cycle so your bill is due a completely different time each month. Also sometimes it takes them 10 days to apply a payment and they will send you a disconnection notice and charge you a late fee. My last 2 bills have had 14 days and 17 days respectively from their mail date (printed on the invoice) and the due date. So basically I'm getting 2 bills a month from these idiots. If you do a budget like I do this company is a huge frustration. Also if you call them they say it's not their fault and blame their computer. Terrible company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John from Beeville on November 1st, 2013

Good rates, but...............

I have been with APG&E for six months. Their cash appliations is terrible. They have failed to apply my timely made payments for days / weeks and send me a disconnection notice every single month despite having my money. Although the price is good, the time spent each month trying to get this straight is not worth it. I haven't looked yet, but if they are reporting me to the credit bureau as a slow payor then that could be even a bigger issue.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dennis Moon from Katy on December 3rd, 2012

Most Recent 1 Star Reviews

28 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Not worth the it!

I had been loyal to them for 4 years since I bought my house. Recently this year they have fallen off in taking care of their customers. My contact ended the end of September. They said they sent me an email and letter 45 days before the contract ended. Didnt get the email, even tho they said that they sent it. I had received the letter in the first week of October, but the letter was dated in July. By then my rate had doubled, my bill was twice the usual amount! I switched to a new company that day.
I get another bill 2 weeks later! 19.99c/kw!
I call customer service, explain the situation. Theres nothing we can do. Thats all they kept saying. Go with another company

Plans & Pricing
Order Experience
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Likely to recommend

— Not Worth It! from Cypress, TX on October 22nd, 2021

Customer service is terrible.

If you have a problem the customer service people can barley speak English. They can't or won't give you any phone numbers to contact anyone that can speak and understand English. I have call 3 times to fix a situation to no avail.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K.R. from Temple, TX on October 12th, 2021

Usually dont write reviews

Apge by far has the worst customer service and management Ive ever seen. Min 45 minute hold to get in contact with someone. Bill will randomly more than triple in price then when you call to resolve will be told there is no billing department. Much better cheap alternatives to this scam of a company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nathan from Cedar Hill, TX on August 10th, 2021

The worst Customer Service

Customer service is terrible. I was trying to get an explaination as to why i received 2 bills for the same time period with different amounts. First time i called i held for over an hour even though i was told i was the first one in line. The next morning i called twice held over 45 minutes. Called a 3td time and selected a different option, just trying to get a live person to ANSWER the phone. Finally got to 1st one in line and said wait time is 24 minutes. again i held or 45 minutes and still no answer. Not paying my bill until i speak to a person and he can explain it to me. It would be nice if someone would reach out to me. inv #11372107

Plans & Pricing
Order Experience
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Likely to recommend

— Kathy Holmes from Euless, TX on July 21st, 2021

Just Avoid Them

Had a 3 year service agreement that expired in May. Rate went from 6c/kWh to 20 c/kWh. I should have checked previous invoices with the fine print telling me that the agreement was due to expire. Did not receive any email advising me of the expriation date. Was with them since 2018. Shame on me for not realizing it was open season on out of contract accounts. Revolting practice.

Plans & Pricing
Order Experience
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Likely to recommend

— Houston "Valued Customer." from Spring, TX on July 1st, 2021

Customer service is horrible

I have been setup on automatic payments and the one time I needed to do a payment arrangement they charge an installation fee which they didnt disclose the right way. The lady was reading from a script and I didnt catch all the fine print details she was giving. And when I called back I complained that I wasnt aware and the rep says to me I am the one u talked to when I complained about the rep I spoke too. She had a very nasty attitude and even the manager Alex doesnt not know how to deal with people either. They gave me the run around about everything and even allowed me to listened to call and he didnt even do that correctly. He kept putting the phone on mute so therefore the recording wouldnt play like it was suppose to. Overall this company is horrible when it comes to customer services and how to treat people. Once my contract is up I will not sign up with them again.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anna from Fort Worth, TX on December 15th, 2020

Horrible

I can't get out from this service.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— R.T. from Dallas, TX on September 22nd, 2020

Rude customer service rep and out dates equipment.

I went onto the APG&E website and post-dated my payment. My bill was due July 6th and I post-dated for July 9th. Well they sent me a disconnect notice on the 9th. Apparently they can't see post-dated payments. Not only is that unfortunate, but it's stupid and out-dated. So if anyone ever asks me what I think about APG&E, I'll for sure refer them to Centerpoint Energy. Centerpoint Energy is not so quick to disconnect your services. Three days late, but had a post dated payment on file. Shame on you APG&E. I'm very disappointed in your company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angela Simmons from Richmond, TX on July 13th, 2020

Highway robbery

We were customers with APGE for almost 2 years. When our contract expired, we received a call to renew and said we would like to. We thought that was it, but apparently, there was a packet that was supposed to be sent to us that never was. Consequently, they raised our rates to $.188 kWh! We had been paying $.6. Mind you, this is all in the midst of a global pandemic and in summer in Houston, TX. They refused to revise our bills to reflect the contract price we thought we had agreed to. Very shady business practices and zero customer service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Thieves! from Houston, TX on July 11th, 2020

Horrible Company

The customer service is the poorest I have experienced yet. They will shut your service off when you don't owe and will respond like an idiot when you request to go over the bill with them. Now I get a bill showing over payment of more than $600. The company has not contacted me to apologize or to return my money and with hat aid, the bill is still incorrect. I would never recommend anyone to use this company for utility service.