APG&E Customer Reviews

We've been collecting customer reviews for APG&E so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our APG&E Ratings page.

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APG&E's Customer Reviews Summary

APG&E Scores and Ratings:

Texas Electricity Ratings Overall Score for APG&E

2.3 / 5

APG&E Reviews

43 Reviews for APG&E

43

total reviews

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APG&E has an average user review of 1.5 / 5.0 stars; they respond to 98% of their customer's reviews.

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At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running APG&E customer review communities around. With 43 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a APG&E customer and would like to make yourself heard, then you are welcome to leave a review on our APG&E Customer Reviews Page.



Recent Good Review from Charles Daubitz

Overall Rating
APG&E has saved me a lot of money.
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Likely to recommend

2 years ago their rates were unbelievably inexpensive, I hope I can renew when my plan expires.

Charles Daubitz from Midlothian, TX on August 15th, 2022
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Likely to recommend

I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year.

Fwtank from Arlington, TX on June 20th, 2021
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Love Them
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Likely to recommend

I have been with APGE for years. I love the product offers, the customer service and ease of payments.

Happy Customer from Alvarado, TX on May 26th, 2021
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Electric ser
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Likely to recommend

Good

Gabaldon from Dallas, TX on February 21st, 2020
Overall Rating
APG&E rocks!
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Likely to recommend

I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them!

Cindy In Houston, TX from Bellaire, TX on May 21st, 2018
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Great Experience, Great Company
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Likely to recommend

I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too.

Laura In Houston from Houston, TX on April 24th, 2018
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LOVE it
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Likely to recommend

I have been a customer with APGE for 3 years and they have never dissapointed me. the customer service agents are always so firendly when i call and very helpfull they always find a way to help the customer out and bend over back wards to keep me as a customer satisfied.

Becky Harrison from Houston on July 20th, 2012
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Very rude when I do get a representative.
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Likely to recommend

I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!

Very Disappointed from Houston, TX on September 12th, 2022
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Very rude when I do get a representative.
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Likely to recommend

I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!!

Very Disappointed from Houston, TX on September 12th, 2022
Overall Rating
NEVER A BILL
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Likely to recommend

I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER.

KERRY SHIRLEY from Houston on September 15th, 2014
Overall Rating
STAY AWAY
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Likely to recommend

Cheap fixed rate sounds good. Until you realize they run some wierd 20 day bill cycle so your bill is due a completely different time each month. Also sometimes it takes them 10 days to apply a payment and they will send you a disconnection notice and charge you a late fee. My last 2 bills have had 14 days and 17 days respectively from their mail date (printed on the invoice) and the due date. So basically I'm getting 2 bills a month from these idiots. If you do a budget like I do this company is a huge frustration. Also if you call them they say it's not their fault and blame their computer. Terrible company.

John from Beeville on November 1st, 2013
Overall Rating
Good rates, but...............
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Likely to recommend

I have been with APG&E for six months. Their cash appliations is terrible. They have failed to apply my timely made payments for days / weeks and send me a disconnection notice every single month despite having my money. Although the price is good, the time spent each month trying to get this straight is not worth it. I haven't looked yet, but if they are reporting me to the credit bureau as a slow payor then that could be even a bigger issue.

Dennis Moon from Katy on December 3rd, 2012
Overall Rating
Money grabbing
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Likely to recommend

No contact about contract ending. Just quietly charged me $0.36kwh and sent me $900 bills. Will never go with them again. Will advise everyone else to avoid as well. They will take advantage of you whenever possible.

Mitch from Mckinney, TX on November 8th, 2022
Overall Rating
The WORST customer service I have ever received.
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Likely to recommend

They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October of 2022! I called AGAIN to cancel service. I paid the bill that had continued to increase so that it would not go on my credit but tried to dispute it with the agent. I was met with rude, dismissive service. A few days later, a charge on my bank card was authorize to APG&E for a reconnection fee!!!!! I have tried calling and I have submitted the complaint to their customer service with absolutely no response or resolution. I will continue to try to get my issue resolved and a refund for all of the $ paid for a house I have not owned in over a year, but wanted to share my experience in hopes I save someone else the headache. DO NOT USE THEM, there are much better companies out there!

Emelda from Rosharon, TX on November 2nd, 2022
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Month To Month
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Likely to recommend

I previously had a contract with this company for many years, but recently went month to month. They are now charging me an outrageous fee of .32 per kilowatt hour from TXU. I then went to TXU to see their charges of month to month and they are only charging .23 per kilowatt hour. This is pathetic.

Overcharge from Irving, TX on August 31st, 2022
Overall Rating
Not worth the it!
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Likely to recommend

I had been loyal to them for 4 years since I bought my house. Recently this year they have fallen off in taking care of their customers. My contact ended the end of September. They said they sent me an email and letter 45 days before the contract ended. Didnt get the email, even tho they said that they sent it. I had received the letter in the first week of October, but the letter was dated in July. By then my rate had doubled, my bill was twice the usual amount! I switched to a new company that day.


I get another bill 2 weeks later! 19.99c/kw!
I call customer service, explain the situation. Theres nothing we can do. Thats all they kept saying. Go with another company

Not Worth It! from Cypress, TX on October 22nd, 2021
Overall Rating
Customer service is terrible.
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Likely to recommend

If you have a problem the customer service people can barley speak English. They can't or won't give you any phone numbers to contact anyone that can speak and understand English. I have call 3 times to fix a situation to no avail.

K.R. from Temple, TX on October 12th, 2021
Overall Rating
Usually dont write reviews
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Likely to recommend

Apge by far has the worst customer service and management Ive ever seen. Min 45 minute hold to get in contact with someone. Bill will randomly more than triple in price then when you call to resolve will be told there is no billing department. Much better cheap alternatives to this scam of a company

Nathan from Cedar Hill, TX on August 10th, 2021
Overall Rating
The worst Customer Service
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Likely to recommend

Customer service is terrible. I was trying to get an explaination as to why i received 2 bills for the same time period with different amounts. First time i called i held for over an hour even though i was told i was the first one in line. The next morning i called twice held over 45 minutes. Called a 3td time and selected a different option, just trying to get a live person to ANSWER the phone. Finally got to 1st one in line and said wait time is 24 minutes. again i held or 45 minutes and still no answer. Not paying my bill until i speak to a person and he can explain it to me. It would be nice if someone would reach out to me. inv #11372107

Kathy Holmes from Euless, TX on July 21st, 2021
Overall Rating
Just Avoid Them
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Likely to recommend

Had a 3 year service agreement that expired in May. Rate went from 6c/kWh to 20 c/kWh. I should have checked previous invoices with the fine print telling me that the agreement was due to expire. Did not receive any email advising me of the expriation date. Was with them since 2018. Shame on me for not realizing it was open season on out of contract accounts. Revolting practice.

Houston "Valued Customer." from Spring, TX on July 1st, 2021
Overall Rating
Customer service is horrible
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Likely to recommend

I have been setup on automatic payments and the one time I needed to do a payment arrangement they charge an installation fee which they didnt disclose the right way. The lady was reading from a script and I didnt catch all the fine print details she was giving. And when I called back I complained that I wasnt aware and the rep says to me I am the one u talked to when I complained about the rep I spoke too. She had a very nasty attitude and even the manager Alex doesnt not know how to deal with people either. They gave me the run around about everything and even allowed me to listened to call and he didnt even do that correctly. He kept putting the phone on mute so therefore the recording wouldnt play like it was suppose to. Overall this company is horrible when it comes to customer services and how to treat people. Once my contract is up I will not sign up with them again.

Anna from Fort Worth, TX on December 15th, 2020
Overall Rating
Horrible
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Likely to recommend

I can't get out from this service.

R.T. from Dallas, TX on September 22nd, 2020

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