
Cirro Energy Resources
Cirro Energy provides energy to over 150000 customers in Texas, and has expanded to offer electricity plans in New York and Pennsylvania.
Recommended Cirro Energy Plans



Our Grading of Cirro Energy
Rating Overall
Community Outreach
Complaint Resolution
Innovation
Market Perception
Plans & Products
Rewards
Cirro Energy Plan Summary
Total Plans
3
Avg. Base Charge
$0.00
Avg. Cancellation Fee
$183
Bill Credit Plans
0
Tiered Rate Plans
0
Green Plans
0
Prepaid Plans
0
Customer Reviews of Cirro Energy
Reviews Overall
Plans & Pricing
Order Experience
Customer Service
Billing & Acct Mgmt
Likely to Recommend
Most Recent Cirro Energy Reviews
After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company! — Cathie from Sugar Land TX
very nice — abraham Samuel from Houston TX
bery good — rafaelvargas from North Richland Hills TX
4-5 Star Reviews: 37 (17%)
After my twelve months were up rates had dropped for our area, and instead of just switching after having done my homework, I called them and attempted to negotiate a reasonable fixed rate to stay w/them another year. They were great.
I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower.
I have had a very good experience with Cirro Energy
I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP.
We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time.
I switched to Cirro after two other companies bumped my variable rates way up (Amigo and Gexa). I have had good experience with them. Billing has been on time and autopay set up easily. I was able to change to a lower rate (6-month) plan when my "variable" rate didn't come down. All in all, I have been satisfied.
Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same.
I am so happy I called Cirro. I was robbed by TXU for 6 years and was terrified when it was bill time. When my first year with Cirro was over I expected to have a higher rate, but to my surprise it was lower!! My rates with TXU were double compared to what I am paying now. It is so great not to be a nervous wreck around bill paying time.I will continue to spread the good word about Cirro.
After 2 years on 12 month plans, I am very happy with the service and rates. My usage varies from just over 1000 kw to just over 2000 kw per month. During the past year, my total bill divided by KWH used consistently comes in at just over 11 cents per KWH. The residential renewal rate they are offering is lower yet.
Have had this company for a year with no problems
at all.
I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!
I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive.
We have been with Cirro Energy for at least 2 yrs now and have never
had a problem with billing. We had previously been with TXU and
Reliant and when we switched our bills went down by almost 75%. We
never have a bill that's $200 anymore. In the winter our bills are always
less than $100. We have never had any trouble with customer service
or billing. Every time our fixed rate plan is about to expire, we get
something in the mail that gives us a lower rate per KWH to continue
with them. The only thing I wish they did was offer bonuses for always
paying on time and being a loyal customer. I think one time our bill
was only $4 because we had always paid on time and been loyal but
that was only one time. It may be that we renewed for only 6 months
this last time. Would also like to see a bonus for referrals. I've
recommended Cirro to a few of my friends
and they are happy with their bills and service as well. Would also be
Everything is fine, just looking for a lower price.
Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refreshing to speak to an actual person who cared about my business from the get-go. There are a few companies out there with a slightly better rate (not many)but I'll probably be sticking with Cirro because of the way they treat me-With respect. Thanks, Cirro Energy.
If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro.
Cirro Energy best prices and coustomer service a real Texas co Thanks
Lowest bills ever. Easy to work with. Highly recommend.
We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot of the other companies and saw terrible reviews of them too, so I felt better. I gathered the competitors write the bad reports on each other. Genuine reports need to get to prospective buyers. I hope this is not true that they write on each other! But sure seems like a common thread of complaints. I do, however, believe Customer service is lacking and "I don 't care attitude"! Hopefully will change that.
Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)
i switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery and ive never paid any hidden feas. i am currently in my second year and still no regrets.
I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.
I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.
I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was paying 9.6 and now it went up to 11.0c. Looking at the reviews of other companies, I realized that paying the difference will be worth it. Other companies require you to use certain kw if not you get charged for it, others change the plan without letting you know even under a contract. I have never had to ask for an extension for paying my bill and I hope I will never have to, but Cirro doesn't charge you a late fee until 4 days after your bill is due, other companies will not give you even a day. I think after reading horrible stories I will stick with Cirro Energy.
I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers.
I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company
Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit.
Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!
We have CIRRO for years now and have been pleased thus far.
My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all.
Title says it.
This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.
Easy to sign up, accepted my CC for billing and not one problem so far.
Easy transition - great monthly average program, used 2nd month of service!
bery good
very nice
After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!
3-4 Star Reviews: 13 (6%)
It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.
Had a bad start w/their independent vetting agency on sign up, and they are aware, however if your a responsible payer (no excuses for not watching your finances) they have been great to both my neighbor and myself. They came through on a difficult circumstance where my neighbor was scammed by Smart Energy, while she was a contracted Cirro customer, and they came through w/flying colors. She is still w/Cirro now.
I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP.
I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am on the phone with them at the moment to inquire about their rates. The customer service does seem fine, but for the price, I will be trying somone new.
I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew though. There are a lot of energy companies with lower rates now- but I'm comfortable where I am. Not sure I will move- but might.
No problems.. no complaints.. have increased
their rates..
I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!
My acct with Kinetic Energy dissolved into Cirro
Energy with no problems. The changeover was
seamless.
Would definitely recommend.
No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring.
My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.
It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.
Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.
Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.
very nice
2-3 Star Reviews: 21 (10%)
It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.
I have renewed for the third time. I am very happy with the electric bills each month.
Had a billing problem last year and I will admit it was frustrating to deal with their call center
of people who appear to not talk to each other or document anything. Had to explain the situation every time I had to follow up on it. It took three weeks to prove to them that I had paid before the due date and they had cashed my check before the due date. My bank couldn't believe how stupid they were.
Since that horror show - no problems at all. I 'm keeping them for now.
issue and Yes they asked me FAX a copy of my check.
I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. .
My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.
It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.
After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector
I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway......
This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.
All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock.
When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.
Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company.
Cirro has some very questionable practices when posting payments to customer accounts.
We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.
Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English.
no renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service..
Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.
To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)
My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food.
As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.
Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.
Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.
When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.
Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.
My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare.
I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill .
I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.
1-2 Star Reviews: 112 (51%)
This place allowed fraud and Theft. They allowed someone to steal someone's identity and open an account with them without verifying any of the information from the suspect over a year ago I provided police reports and every provided documentation that they ask for to prove that I never opened the account I accrued over $300 worth of expenses fighting them proving that it wasn't me and they refuse to reimburse me for my expenses this company is crooked and corrupt they sent me to collections twice damaging my credit score and ruining my reputation
if you are one day late on your payment, they immediately send a cut off notice. they also will not make payment arrangments or extend due dates
the "lock rate" fixed rate plan is actually a variable rate based on TDSP
rate. SOOOO...you can not say you got a fixed rate. other than that...bills
always showed up on time! Can't see that they have any other function.
This particular electric companies rates, have increased in the last 4 mos without explanation. When you call to ask the Customer service reps what is going on they just tell you "your kilowatt usage has increased. It's a horrible company.
Cirro Energy provides really poor customer service. I thought TXU was the worst, but I was wrong. At least TXU knows how to bill you properly. Even though I have had autopay activated with Cirro for over 15 months, they still for some reason bill me late charges routinely? and send me 7 day disconnect warnigns for non-payment about every 3 months? WTF? Stay away from Cirro.
Company uses deceptive selling practices. Quotes a rate then adds as many additional charges as possible to it. My average cost has been $.30 per KW since signing with them. Customer Service has been about the norm. Billing has been a little wierd from time to time. Bills come late, don't get one for 45 days get 13 bills in one year. Will cut off power even after giving your a payment confirmation number on a cash payment.
they never mentioned a electricity delivery charg. ei... 76.00 of electricity comes with a 36.00 delivery charge. I also recd my bill late every month. avoid.
I would not recommend Cirro Energy. Although their rates are seemingly low, (I was never sure why we did not get the promotional rate on all our bills), their billing procedures and customer service are really poor. I have had to call them almost every month to correct errors. They say they are corrected but they reappear the next month. I got different answers from different CSRs; they don't seem to know their facts very well, and are not well trained. For some of them English is obviously not their first language. I finally had to get with a supervisor to try to get it all fixed, which took about three weeks. She never did call me back, I had to call her again, and my latest bill was still wrong! I am not calling them this time, I'll just pay the incorrect bill and I will switch providers when my contract expires. My advice is to avoid Cirro and go with another provider, even if their rate is a little higher.
Switched to Cirro a year ago for a better rate, .135 to .10. Got a letter informing my contract was about to expire and they were offering a new special offer rate of .091 which was slightly higher than their .089 EFL rate on the internet. So I called to see what they were offering. After discussion with Service Rep. he quoted a rate of .083 which I accepted in a heart beat. A few days later I received my new contract with the EFL indicating my new rate at 1000kWh usage at .089. After doing some math, I determined that the $5.85 TDU Pass-through Customer Meter Charge was not included in the .083 quote. Even the .083 quote is incorrect, when you factor out the TDU Pass-Through charge the rate is .0836. I talked to customer service and a supervisor who stated she would listen to the recorded acceptance called and call me back. Did not happen, so I canceled the contract with in the 3 day grace period and had it documented by e-mail to cover any question as to my rejection date.
I signed up for CIRRO service and found the billing to poor at best - sometime receiving as many as 9 bills in a single month. The gotcha is cancelling the service as they charged me $597.00 to cancel the service of which I refused to pay. They have sent my failure to pay this fee to a collection company where they lie that you didn't pay your bill. they never say it was excessive fees. Avoid this company at all cost
I had been with Simple Power for two years, Wonderful company, low rates, a simple billing and automatic credit card payment system, an understandable bill with everything bundled in to one total.
Every month my bill consisted of Kwh used times rate(.091) equalling amount owed plus taxes of $1.50 to $2.00 or so.
Then I get a letter saying Cirro has bought the company. Went to the web to check out their Terms of Service and Electricity Facts Label. Incomprehensible. Phoned them and after half an hour was little the wiser.
I THINK that if I stay with them after my Simple Power contract expires I'll get a rate of .0856 per Kwh and a bill like this:
Usage + $5.25 Base Charge + TDU pass thru or whatever of $5.87 + Taxes.
I checked how this would compare to an old Simple Power bill using 475 Kwh.
Simple Power $45.09
Cirro $53.17
PS: I also checked out TXU, Reliant and about 10 other providers. Even more incomprehensible than Cirro. TXU and Reliant terrible.
The first two years they were great, but the last few months they have stopped sending the bills out. We just get termination notices with no warning. We expedited a payment from our bank and they claimed they never recieved it even when the bank says they did. Naturally they then charge us extra. Stay away, they are becoming scam artist.
Watch out here. Was with Simple power Great Company but guess they had problems. Anyway I have received 3 bills in June. One with $0.00 balance. 2nd with $5.00 balance and the 3rd with a $140.00 balance. On the last bill it said the 5.00 bill was already past due. But, the bill due date is the 27th its only the 22nd. Call them and yes they already received my 5.00 payment but why does it say its past due and you have added it to my new bill.CSR did not know why and would take this to a supervisor. This sounds like I'm going to have a Billing Nightmare if I stay. I will be switching, hope I can find another Simple Power. Also, they don't except electronic fund tranfer from your bank so be prepared to mail paper checks again or pay them over there website.
I had Simple Power for the last two years and was completely satisfied with
their service. Since Simple Power was purchased by Cirro my bill has jumped
from 100 dollars to 250- 300 dollars!! The first month of service with Cirro I
received three different bills each statement increasing in price. After calling to
try to find out the reason for the increase I hung up still clueless in what was
going on. I am switching as soon as my contract is over. I DON'T recommend
them to anyone.
The price is GREAT! However, costomer service needs an attitude adjustment. I transfered my service to a new address and shortly after called to switch credit cards on my auto draft account. 2 months after the card switch I recieved disconnection letters because the account is being charged to the canceled card. When I called to figure it out I was transfered to what seemed like a superviser. She was short and snobby in her explaination of what happened and when asked, for the third time, why my credit card had'nt been switched like I'd requested, her answer was "Look its not writen in here that you switched it." My response was "then how could I have been charged the final amount on my previous address if the card wasnt switched?" She had no answer and told me I had until the 2nd to pay the balance. And then "Have a nice day" Click NEVER ONCE did I get an apology. If the people answering phones represent your company then my opinion of your company is RUDE, quetto and uneducated.
They bought a good company we never had trouble with and we have had nothing but complaints about Cirro. Bad customer management and no customer service.
I was switched from Kinetic to Cirro and was told in writing that I had to do nothing and my contract would remain in place. I just happened to logon yesterday to change my form of payment and it said my contract had expired even though I just renewed with Kinetic in January (also have a 12 month contract in writing from Kinetic). Cirro put me on month to month with no notice, so my bill is now much higher AND they did not continue average billing as I had with Kinetic. When I called, I got nowhere as the rude C/S person Jessica basically said it was Kinetics fault and there was nothing she could do. Asked for a Supervisor and of course, there was nobody available. I have filed a complaint with the BBB, but I am sure that will go nowhere. They are crooks...stay away!
I switched from this company and they promptly sent my account to Collections without making any attempt to reach me. Even their C/S agreed they lack business best practices
Please avoid this company
upon signing with cirro I was told there was not a TDU delivery charge, just their rate per KWH. Then upon receiving my first bill they put the TDU charge double the amount of the electric charge. When I asked for them to pull up the recorded conversation. I was told they wont pull those up unless legal action is taken.
and if I break contract I will have to pay each months remaining delivery charges......Do not use cirro......
Very bad customer service. I had cirro at my old address and transferred them to my new one. They never sent me a reconnection fee notice and they sent a disconnection notice 2 days before they want to disconnect. They have horrible customer service and have BAD record keeping! I'm definitely switching!!!!
The worst service ever! We started getting weird bills that didn't make sense. We paid all our bills on time, even when we got a bill that said they owed us money! We knew better and since we were using balanced billing we sent our payment in just the same. Then we got a disconnect letter, even though we were paid in full. That was the last straw, we dropped them! Stay away from these guys, they don't know their heads from their bottoms.
After specifically asking Cirro to start my service on a certain date, they started it the FOLLOWING DAY!
This caused my old provider to charge me a $200 "early termination" fee. Needless to say, I canceled the Cirro agreement.
Cirro's customer service really sucks.
Customer service rude and not helpful or forthcoming even when you are clear about what you need and wanting to know what the next step is. Was told to call Oncor myself. Oncor tells me what the next step is and that CIrro has to send the reconnect order. I call Cirro back to verify that my reconnect order was sent since 1st customer service rep did not mention it. Second customer service rep verifies that the reconnect order is automatic and was sent. Smart meters don't take long once Oncor gets the order. He basically told me what the 1st rep should have said and what the Onocr rep actually did say. Cirro rep even puts an expedite on it for an additional fee, of course. I wait 2 1/2 hrs call Oncor to verify if they have received the order yet from Cirro. No nothing. So much for expedite! Oncor says I should call Cirro back and stay on them. I call Cirro back. Bounce through the IVR. Every "rep" I speak to has limited to no access to my information and doesn't know why the order has not gone over to Oncor yet. The advertised "24 hrs" Customer Service center closes at 8PM. "You can call back in the morning 730AM. I'm just the payment processing center and can't help you. Sorry I have seen this happen before where the customer has a current a account and yet no services for days." UNACCEPTABLE Cirro! I will be taking my business elsewhere. DO NOT USE Cirro as a service provider! Poor service, incompetence, the run around and lies is what you'll get. Their own payment processing people even admit to Cirro's failings and incompetence when it comes to customer service. Piss Poor!
I have just experienced the worst experience with a business in my lifetime with Cirro energy.
Their standard business practice is to not send final bills to exiting customers. Your only notice of an outstanding balance will be an unpleasant contact from ProCollect, the collections agency which serves as Cirro's accomplice in ruining your credit.
Avoid this energy company at all costs.
I recently switched to a new carrier. As soon as I made the switch, I received the highest electric bill I have ever been billed for. Coincidence? They are a horrible company to deal with. I will pay a higher price with someone else an avoid Cirro at all costs.
I am a new customer of Cirro and i ALREADY hate their service. First of all my lights have been cut off twice, due to non payment. the first payment,came in, the day they cut light off ( how convient for them) The second time my service was interrupted, I had a death in the family and was off paying a payment plan that was set up because the first check that was sent to them was lost, but after making the payment i found out they did receive the payment just posted it to a wrong acct. I hope that they resolve all their issues and i hope that i can get my over payment back. i don't need them to just credit my account. Alod they are making me research the history although i have did my part. Cirro I REALLY HATE YOUR SERVICE...PLEASE LET ME OUT!!!!
The customer service for this company is a complete joke. I had automated billing and when my card expired I called them a month in advance to notify them of my change in payment with my new card. They did not make record of this change so I called back the next month and gave them the new payment information again, then it happened the next month and the next!!! Then when I submited my final payment they charged it to the wrong card AGAIN and sent me to a collections agency. This is the worst run company ever, I willl never recommend their services to anyone.
This tired company will double charge your account and then refuse to give you back the money they stole. I do not recommend this company to anyone. I've had their service for three years and each successive year issues with them have become more numerous. Save yourself a few headaches and go somewhere else. I have never felt the urge to leave a negative review about any company, but this place inspired he yo doll out to warm others of the BS you will experience as their customer.
Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that customer service was closed today. (Monday) I asked why? The lady said she didn't know, she was just helping out. This is insane. My rate is higher than I agreed to. They have the rate printed in super small print on the bill. Can't wait to dump this rip-off company. I am only locked in till June 10. I wish there was an electric company that I could walk in, ask questions and pay my bill. I am so aggravated!
They turned my power off and said I didnt make a payment. I had, after I paid it over the phone, I found they had cashed my check. I called back to say you double charged me and I want a refund. The email was a joke. Client services stink. The response was you have a payment due in two weeks so we'll keep the payment. Then said my 25 dollar creit would go towards shut off fee. I wasnt late so why should I pay this! Im swithing. Never going back!
I would never recommend this company to anyone. If you have an issue good luck working with their worthless customer service department. Please do not sign up with them regardless of the pricing.
Company Service is non-existent. If you call before 9:00 a.m. or after 6:00 p.m. (i.e. when you can call because you work!!), all you get is a call center that can offer no customer service, reads from a script and insists there is no supervisor on duty to assist, after incompetence is clear with the rep you are talking to. If you set up auto-pay and there is a problem with the card because it expired, or you had to cancel because of fraudulent activity in connection with the card, they don't notify you - they disconnect without proper notification of intent to disconnect. Sick of their lack of service!!!!!!
They turned my power off over Labor Day Weekend. No remorse, no regard to the fact it was a three-day weekend. I will admit I was at fault...missed the payment deadline by two days. My bad. But Labor Day Weekend? Really folks...and someone told me, I have not confirmed this, but apparently they can't even do that sort of thing if the temperature is over 80degrees. Either way...if you can't help a person out like that then no thanks.
This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.
I cant wait until my contract is up with Cirro, I have never had worse customer service. After months of trying to get them to take care of recurring payment problems, they still turned our power off at 6:30 am with no way of being able to turn it on until after 9, on top of leaving me on hold for over an hour. Once I finally got a hold of someone she would not listen to the problem. I felt I got nowhere on fixing my concerns.
worst company ever!!!!!! went out of contract and am paying .20KWH
I had a great experience with Simple Energy. Cirro bought them and this was a decent experience until they were purchased by another bigger electric company. I locked in a year and then lock in rates were not attractive for this year...so left to market rate. Bills more than doubled. Previous summer I used more energy and bill was...half the price. About 15 cents a kilowatt hour. I called and asked why they did not charge me the current market rate..why this inflated value -- no answer. (Silence on their end). When I asked what their best - lowest lock in rate/contract was. They cited me a horrible rate -- worse than what was available online through their website. When I called them out on it..they said yes -- we have that. They prompted replied with a worse offer as a counter to the "best deal". When I replied with why they did not give me the Lowest rate initially -- they failed to respond. They eventually replied -- would you like to sign up for the 2 year (bad rate they first shared with me). I told them they failed to address why they took advantage of me in the month to month plan, and then would not share with me the lowest rate when requested -- and that I would be switching companies. A week later -- my online profile with that company was deleted...I will have to most likely wait for the bill in the mail and pay it manually.. I was never rude with them. Never paid late. I just wanted to know why I would pay much more than the market rate.. then if it was worth locking in..what could they offer me. I feel the change in management has led them to some foul practices. I would not..would not use them. There are better rates with better service. I signed up with Bounce for month to month...promo rate is 5.6cents. I called them about the market rate.and they said it varies..but did not expect it to vary too much from 8-10 cents in the next month. I have never left a utility complaint before ..but I wanted others to hear this -- it may save you a $300 bill.
Horrible Customer Service. To make a long story short I was calling to set up new service and the customer rep actually told me she was to busy and didnt have time to go over their cheapest plan rate available. She said they have lots of different plans and could give me the plan they are trying to push to everyone but did not have time to go through each plan and figure out which one has the lowest rate. Unbelievable. I manage about 100 homes and 3 business and changing my provider for all of them. Upper management really needs to figure out who there best customers are and stop jerking them around. I will never recommend anyone to cirro. I will go out of my way to make sure everyone knows how poor of a company they run.
I've been very happy with Cirro Energy for several years. My contract was up for renewal in November, so I tried to renew in October. The site wouldn't work, so the CSR told me to wait about two weeks until the system conversion was done. I renewed on October 18, 2014, and received a confirming e-mail. As of December 1, my contract shows to have expired, my renewal seems to have never happened, and now I am being billed at the market rate. I was just on hold for 30 minutes, only to be told they would have to put my account in investigation mode, and it would take another billing cycle for them to call me back. So far, the NRG sale has Cirro totally screwed up.....
As a preamble, I have been a Cirro customer for years and have an excellent credit rating. Cirro's bill has a due date of the end of the month and if it is paid one day late, you receive a cutoff notice and additional late charges. Over the years, this bill has been missed just because we normally don't pay bills at the end of the month. We requested that the due date be changed to the first of the month.
Seems like a simple request that should make everyone happy. They would get paid on schedule and we would not over look the bill. After being refused twice by their front line customer service. I requested a supervisor, who agreed to change the due day. Within a hour I got a call that this could not be done despite the supervisor's agreement, because of my poor payment history. Never mind that they have always been paid within a few days of their due date and I have been a customer more than 6 years.
So the only question now, is do I quit now or way 6 months until my contract is up.
When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.
They changed me from a competitive rate to an almost double rate without warning stating that my plan was now a flexible plan and the rates of electricity were higher, while still offering a much lower rate on a flexible rate plan on their website. I ran into some financial problems and called to see if some arrangements could be made and they were extremely unhelpful and unsympathetic even though I had been an on time paying customer for years. I have had it, and am switching services and so they sent me a final bill for January that is over $200 dollars higher than my December bill, and I wasn't even home most of January. DO NOT CHOOSE THIS COMPANY!
I been using this company since 5 years ago every years I renew my contract it's no issue but the last year before when the contract its finish the charge me last 3 month double Brice
Thank goodness my contract has ended with this "company". I only wish I had reviewed this website first and avoided the hassle. First and foremost, the people who write about not being able to talk to anyone in Customer Service is VERY ACCURATE. I cannot tell you the HOURS I spent on the phone with agents who had no clue what was going on, and there was NEVER a supervisor available. I frequently spoke with agents in Longview, TX and it sounded like there was always a party going on in the background rather than a business. I was told different things on the phone everytime I called, but no one ever wanted to put anything in writing. I now know it was because they were lying non-stop so they could deny what they said later. The biggest problem in my scenario is that I have a RESIDENTIAL agreement with them, but I was charged 12 months COMMERCIAL delivery charges because they said it was Oncor's decision. The building where I reside was at one time a church with a parsonage. They can see it is only residential now. I was the one who had to do all the leg work and conduct follow thru with Oncor. In the meantime, Cirro just kept pointing the finger at Oncor and robbing me commercial rates. So I have a "residential" agreement, but am really being charged commercial rates. Hmmm....can you say fraud? And even after I pointed all this out to them, they still sent me another residential agreement? Next letter is to Public Utility Commission. Everyone makes mistakes, but a real business has someone there to talk to to work thru problems and then honors what they tell you they will do on the phone.
Terrible customer service, I've been with them from past 5 years, back those days, its a different company (Kinetic energy) and their customer service is really good. Don't know what happened to these guys from the past 3 years its getting worse and worse! we need to blame their customer service hiring policy!
1. I've requested a move of my service in online! and after a week I called them to confirm and they told me the order got canceled (they didn't gave me the reason), again I placed the order through them on phone and they promised me the services will available at new address by the time I move in.
2. I moved in to my new location and called them back for confirmation and they told me they don't see any order for that! every time when I called its a back to square one story. And one guy name Carlos told me he will not transfer my call to his supervisor, when I requested him and the reason he gave me is, I'm not their customer (though I paid monthly bill that afternoon)
3. I spoke with half a dozen people there and every one will put me on hold for more than 30 mins before finally transfer the call to other department! its never ending story.
I fed up with these guys and closed my account and transferred to new provider.
Friends, Cirro is not like old cirro! please move on! they charge more and customer server is horrible.
Worse customer service. Lost our online payment multiple times, overcharged us, and they're customer service reps never took notes on all the calls we had to make to them, so each call we had to start over.
I wanted to make sure that I got my bill paid on time so I paid my bill excluding $20.00. My thought process was that I would go by the bank an put 20.00 into by bill account and add that amount to the payment the following day. Well of course I forgot and got busy so I did not do that. weeks later I came home to no lights. I called and got the after hours answering service who then informed me that I was cut of for non payment. I then explained that I had paid and told him the date and amount of the payment from my bank statement. He then informed me that I was disconnected because I was $20.00 short on the payment. I told the guy that I had never heard of a company doing that before. He then told me that he had someone who only owed $5.00 and they were cut off. Well that 20.00 ended up costing me a whole lot more after re-connection fees and food replacement. I bought out of my contract and went with another provider after that.
I renewed August 5, 2015 over the phone at 9.9 cents/kwh and they do not have any record of it. I got my bill for September and it is now at the rate of 16 cents/kwh because they said they have no record of me renewing the contract. This is the 3rd major problem we've had in the last 3 years. I'm switching providers today. I would recommend you go to another provider as soon as you are able.
Like others we have been with Cirro for 5 years and have never had any trouble until 3 months ago when I had to contact customer service due to a billing problem. The worst customer service process! Have to enter your account number and address to get to a service rep only to have to give it to them all over again. The service reps have their hands tied and can't help so you have to wait for a supervisor. It took them 2 months to remove a late fee and over 2.5 hours of phone calls...ridiculous. Move on to a different company...they may have good rates but too much competition out there to settle for bad customer service.
I have paid my account thru online bank payment system. Everything was good until the last two months. The bank indicates they submitted the payment for it to be received on time. This work great for 4 months, now all of a sudden they do not pot the payment until two weeks later and after it is due. Poor record keeping in my opinion.
So my 2-year fixed price agreement ended in August.
I take responsibility for not seeing the email that Cirro DID actually send out... between spam and 100's of emails a day, stuff happens.
Wat I don't understand about these companies is that when a contract lapses, and you basically gouge your (former!) customers with crazy month-to-month rates, how many customers are going to hang around?
And then, as the final "adieu, so long", they slap a "Disconnect Recovery Charge" of $25 on the last bill. And THAT's the piece that gets posts like this, along with whatever I can accomplish on Social Media with a few spare minutes during my day.
So, to summarize, I would recommend that () everyone checks when their contracts expire, and (b) check our powertochose.org. Don't hassle yourself with any kind of loyalty to any of these companies... make sure that they know how to do business, and go with the cheapest one out there!
Have a great day!
russ
They very good light company when you pay your bill on time. The bad part is after so many disconnection notices they quick not to give you a payment plan.
I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billing with another card. I tried to do so repeatedly online. I would get confirmation that it was all set up and "good to go" and then a month and a half later, I would get a late notice fee. Then when i tried to pay online each month, it kept making me pay late fees even when i wasn't late. I asked multiple customer service reps for help, but the answer was always no. I switched companies because of the difficulty I had with Cirro's online auto pay system. Ridiculous!
WOW, a lot of reviews are spot on! Cirro has been the worst provider I have ever had in my 27 years of paying the electric bill. I happened to find this web site as I was searching for a new provider.
Go with anyone but Cirro. I have been paying more per KWh and terrible customer service. If you miss the due date they charge 10 dollars plus a late fee.
They will cut you electric service off within 24 days of the end of billing cycle. I missed one month payment, do to my oversight. Before I got the next months bill they had already disconnected power. Unbelievable!!!!
If you are late with a payment expect to be gouged with a "disconnect notice fee" yes a 10 dollar notice for letting you know you are passed due plus!!!! the usual percentage for being late. I understand the need for timely payments but to send an email to you they charge ten dollars!!!!
Transferred service to another company and, at the time, was assured all was paid up. Over a year later, I start getting calls from a collection agency. Turns out Cirro had additional charges they neglected to tell me about. Now it's too late to go back and challenge. Poor customer service. STAY AWAY FROM CIRRO!!!
Cirro Energy is not the company it once was. I liked them when I first signed up, but things have gone downhill. The problems began when I moved to a new residence. I transferred my service to the new home, and endured endless problems with billing. The previous owner of the home also used Cirro, but didn't properly cancel the service like they should have. Cirro then tried to get me to pay their bill, even after I sent them documents showing the precise date that I took over ownership of the house. Worse still, their customer service department repeatedly gave me inconsistent answers to questions and could not resolve my problem. They made promises, then failed to keep them. I am finished with them as an energy provider and plan to find someplace better.
OnCor made a mistake when changing my meter and transposed numberss resulting in my getting someone else's electic bill. Cirro would not budge in helping make a payment just telling me I had to pay the entire bill.$500 for a 1 bedroom aprtment when my bills have never been over $200 and mostly beneath that. They (Cirro & Oncor) even admitted the situation was not my fault. (After to speaking with Oncor to be sure I was telling the truth) Had to forgo an airline ticket to see my dying father so I could pay their bill or be disconnected;l What a way to treat a long time customer of 10 plus years who has always paid her bill ontime and in full. Very poor service!!!! (Oh, and try not to have your customers on hold for 15-20 minutes) When you get the correction from Oncor you better give me the full credit back including the $10 you charge to send out a disconnect notice. I'm going to be sure everyone knows how poorly you treat people.
This company must not have a phone, because after being a loyal customer for years, they shut off my power without notice. I had my account set up on credit card auto pay, and after I lost my card I forgot to update the number. 2 weeks after the due date for the payment, they shut off my power without notice. No phone call, no email, and just an innocuous looking piece of paper that looked exactly like the notice they would send to report that my credit card had been charged. CIRRO ENERGY IS THE WORST POWER COMPANY IN THE WORLD! DO NOT USE THEM!
I would never recommend this company to anyone.First year it is average but if you renew 2nd time it was awful . So expensive. Before the first time contract end they send lots of email for reminder, after that I renew for three months they did not send any emails before contract end. I got surprised when I saw the bill. I ask the costumer service they told me your contract end and it starts monthly plans.My usage less but I paid more $25 dollars .
I'm so happy i dont have to deal with this company anymore!! Alot of hidden fees and the bills are outrageous. When you call they are no help and have no respect for their customers!! I would never recommend Cirro, NEVER!! I just went back to Bounce Energy and got my first bill in the mail. I cant believe i ever left them. Do not get Cirro!! Please do you research before committing yourself to such a horrible company!
Do not be taken in my their door to door guys. They sounds great. However I had to call the company, luckily, for a second meter that the rep promised to fix and just dropped. They would not honor what their sales rep promised or even get close to his promise. I spent two hours on the phone to finally get a promise for a supervisor to call me. No one has and its two days later. I changed my first meter and am so glad TXU called me and actually beat their rate by 2 cents a kWh for both meters and got it transferred back. Be very careful when dealing with these little energy companies. The big ones can beat their rates and have been around a long time.
I submitted the request on 5/25 for a switch effective 5/31. I received confirmation e-mails from Cirro and Texas Electricity Ratings. As of 6/7 the switch in providers had not occurred and I could not create/access my new Cirro account. I called Cirro and was told there was an error i the system and my switch did not go through. Rep could not seem to understand my frustration and why the switch failure was not my fault. He asked me to re-submit request. I advised it was not my fault and I would not, he would affect the switch. He confirmed via telephone voice recording the switch to Cirro. I subsequently received confirmation from former provider of my selection to remain. I also received confirmation from Cirro of the switch. I have written Cirro Customer Service twice. Finally, on 6/27 my account was switched to Cirro. As a result of Cirro's failure to execute my former provider billed me for an additional month.
I am wholly unsatisfied with Cirro and their ability to provide adequate customer service.
Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never happen. I was put on hold for 25 minutes today after I asked for a manager.
Would not waive cancellation fee so I could go elsewhere, yet they cannot provide billing platform I had when they acquired my account.
I have one year left on my foolish 2yr contract and I am considering paying the penalty to leave. The long and the short of it is I had auto-pay set up through my debit card...which was hacked TWICE. Each time I called and laboriously explained what had happened and I need to pay the account but would be getting a new card in the mail. You just know when the lights are home but "nobody's home" when you get a representative that obviously dislikes their job....and this happened each time I called. By the 5th call they refused to accept my debit card any more but would accept my bank account number...but I had to input it myself on the website which I had to beg to speak to a supervisor to explain they had me locked out of the website. Finally a supervisor begrudgingly unlocked the website long enough for me to input my account information. As my next due date approached I kept watching my bank account and the payment had not been withdrawn. so once again I called the service dept. I started off asking for a supervisor and the young lady refused to connect me. I tried to explain the situation to her and she said not worry the payment would come out on the due date. I explained that "today" is the due date and she assured me it would come out. 2 days pass... I called back and spoke to a relatively nice man and he informed me my payment did not go through because there wasn't enough money in my account...which was ludicrous. He did let me speak to a supervisor who apologized to me every other word but told me I was blocked for bank card or back account ...so I asked to please verify the number that was input...Sorry he couldn't see the number just the last 3 digits. I had to go to the website and verify it, but I protested I am locked out and cannot verify. After my desperation was finally clear to him he released the account for that one payment but told me I was now going to have to pay my account in person at Walmart or Kroger...so I begged to be released from my contract. I told him it was obvious they really didn't want me as a client so please release me...no can do he said...If you are thinking of Cirro...just say no!!!!
I canceled my account with Cirro two years and paid it in full. Cirro even confirmed this over the phone and sent me a invoice titled Final Bill. In the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency. Do yourself a favor and stay away from Cirro Energy!
No renewal notice. At least Stream Energy sends you a notice in advance and offers you another plan and allows you time to change carriers or elect another plan.
Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.
Amazing, i was with Source for 2 plus years. Had been on average monthly billing / auto-pay for 2 years. This racket hijacks the account with allegedly only the info as to to where to send a bill.
Firs bill get is via snail mail (late) , double monthly bill for past 24 months and a LATE fee. Allegedly, no info was transferred over , really, you pick up tens of thousands of customers with no history ... really.
I am betting the officers are laughing out loud at how they did a switch and then added late fess to all those that had auto-pay each month. Bet they are already planning how to spend increased bonus and hundreds of thousands if not millions in late fees.
I was cirro energy customer 2010 and 2015. They had a web site upgrade during feb or march in 2015. During the web site change, my credit card payment did not go through. I manually pay the bill later. Their miserable payment system did not treat my payment (late a little because they web site) and refer this to debt collecting agent. They also keep changing the debt collecting agent. I think I may already pay the same amount twice, they still don't treat my payment as full. So you are going to be a customer, you need to keep your paper payment at hand no matter how long. I sure did not. That's why I may have to pay third time to avoid debt collection, which shout not happen at all.
These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear designed to generate off erroneous late fees . Every issue is instantly the fault of a '3rd' party.
I have been with Cirro for many years. I just got my bill and they raised my rate by 36%!!!! They claim they notified me they were going to do this, but I never saw anything. They refused to correct the bill. I asked to speak to the CEO and they said they didn't know who he was!
This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continued to charge us for days after the storm hit when we had no electricity and we called to shut it off! Shame on you!
bad customer service. they will not let you cancel your service.
Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.
I have had service for three years with Cirro, and the auto-renewal did not work, and I was not notified of the kwh doubling in December. SO, I had a $949 electric bill instead of the normal $450 one. I just switched all my rentals and home to TXU, their customer service SUCKS! I will never use them again, and will recommend all my tenants stay away from them. Pretty sad, when customer service is what attracted me to them in 2015. I asked for credit of the overcharge, and would renew their contract.....NOPE - and the supervisor was also NOPE. NEVER AGAIN. HATE Cirro!!!!!!!!!!!!!!!!!!!
Very poor service. They got my address wrong ,wrong meter than they turn my lights off. REALLY !
We have had Cirro for many, many years! I have been paying for two different properties with one check for YEARS. I have had NO problems when my payment went to Dallas. Since October,2017, they have messed up the payments. I write on checks which property goes with which amount. Plain an simple. Right? Wrong. They have messed up our two properties Oct. Nov.Dec.an now Jan. I have talked 1to 1 1/2 hours on phone Oct, Nov., Dec. an this month. I also sent them what checks were wrote. How much monies went to each property. I also wrote the date they ran the checks thru! We are paid in Full for both properties, but they keep putting money to other Accounts!!! They keep sending out Cancel notices, which if happens they will be sued an pay expenses! We are paid in FULL for both, if they would just READ CHECK! Since this happened I guess good came from the mess. We switched an will be paying 3 cent LESS a kilowatt. An only a 4.50 extra fee. Wont be paying as much an less Agrivation! YES! I would not recommend, has done a Loyal Customer that paid in Full an on Time wrong!!
I have been a wonderful customer for over 2 years. But if you need any plan shorter than 12 months you are majorly screwed and they don't mind it one bit. More in their pocket and the 2 years of being a great customer means nothing. If they can screw you, they will screw you. Simple as that.
After paying 7.4 cents for the last two years, Cirro raised my billing by 2.5 cents per kw! That's a $90 upcharge for the bill. No notification, period. And then while checking out my billing online, I see that they have jacked it up another penny per kw again for the next bill.That's a $115 upcharge from my previous rate. THIS IS OUTRAGEOUS!.
website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time.
I've been with them for years but it's all about making money, not service. From now on I will choose a provide who values SERVICE...isn't that really all they have to sell? They don't produce power, they don't own the distribution lines...it's ONLY service...choose wisely! After having my electricity turned off due to the website not working and then getting a busy signal when I called the 800 line (after being disconnected) I'm moving on.
I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask questions. I was going to sign up for web exclusive. The rep said she could do it for me so I did. (Don't believe them because they will mess you up.) I thought everything was set up for March 13. On March 12th I found out that my contract was cancelled. I called and spoke to someone. I was having a bad day. The rep said a mistake was made and it was cancelled because the utilities commission thought there were 3 TXU accounts. So I asked about signing on line to get the Web exclusive. I wanted the $50 credit for the first bill. As the guy was talking he gave me a different plan and I wasn't paying attention. I received an email that stated I had the web exclusive plan. To make a long story short, I was signed up to a different plan. Part of it is my fault for not paying attention but I got the email that said it was the web exclusive. When I spoke to Cirro about it, the supervisor didn't want my email. He said the voice conversation said I agreed to the smart secure 12 plan not the web exclusive. (I think he didn't allow me to hear the whole thing because I know I mentioned the $50 credit.) You would think because of the misunderstanding, I would be given some kind of discount. Now no discount and a higher KWh. I should have stayed with Ambit. I(Since I see the low reviews for Cirro, I am going to drop them when contract is up.)
Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and representative stated power had been shut off due to non-payment. When we explained that we had paid, even showing proof that the money had come out of our account, customer service still stated they did not see a payment. We received no notice ahead of time of delinquincy (which we weren't) and no notice of warning of shut off). We paid the bill a SECOND time while on the phone, via debit card, and they sent a work order to Centerpoint to turn the power back on. However, because it was after 6 pm (or 5:30, depending on who you asked) there was no guarantee that the power would be back on that evening. Multiple different customer service agents told us multiple things about whether the work order was priority or not, whether Centerpoint had 2 hours or 24 hours to turn power back on, etc. They could not even tell whether Centerpoint had received the work order (Centerpoint stated for the entire evening that it was not received). The lack of communication between the two companies, and the disparate information coming from alll of the agents, was astounding and disappointing, and we will be looking for another power company as soon as possible.
Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They lie and tell you anything to sigh you up and then switch and bait you.
Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility Commission as they had my monthly bills and payments all messed up and just kept piling on extra charges thinking I owed them money. Their customer service is pitiful and treat you like "money payment" and could care less about a customer. Only reason I have renewed is their rates but you have to call in for best renewal rates.
I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider.
Nature of complaint: Contract Issues
Problem description:
Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st.
It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors.
Desired Outcome:
Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise).
They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!!
Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts.
On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved.
Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract!
Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms!
I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer!
And still the Texas PUC closed it out!
Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself.
So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers?
We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??????? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now???? Him - There's nothing I can do.
By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract.
Went to levelized monthly billing and they charged me the monthly charge after one week saying that was when the meter was read. Never explained that to me when I signed on.Not cool but I should have expected it.
I switched to Cirro in August. Everyone of my Bill's have come late. Every bill o get sent a 10 disconnect notice charge and a 15 late fee. I tried to pay my November bill online and was told my credit card expired that I had originally set up my account with. There is no place on the website for me to update my credit card nor can I chose auto pay. Every month I have to pay over phone. I should of never switched from my previous provider. I was with them 5 years and never had any issues. I switched to save money and so far I have paid 100 in bs fees.
The Cirro Energy recently merge with Power Express and they bill me twice for one month. Once by Power Express and again by Cirro Energy, each for 15 days interval. I had a contract with Power Express to receive $80 rebates if my usage was more than 800 kwh, Power Express honored the contract and refund me $40 for 1/2 month. Cirro Energy refused to honor it even though they indicated that my contract with Power Express will be honored with same term and pricing. I spend 1/2 hours talking to Cirro Energy customer service without any resolution. This was my first dealing with them and they are terrible company. Stay away from them....
For dec billing i was on autopay and somehow my card got declined. Cirro did not even give me the courtsey of a call or email telling me that the payment did not go through and within 5 business days they shut off my electricity. I was out with my kids in the cold and trying to call them and then they tell me that my payment was declined. On top of that to cover their asses they lied they had sent an email and i get an email the next day morning saying my card was declined after i had already restored power.
I never choose Cirro energy as my provider but my account was sold to them through Pioneer Energy and now I am stuck in a contract with a company which sucks and doesn't even inform the owners and shuts down the power.
Horrible customer service and experience with the company
Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.
Back story: I purchased a smart plan 1 year ago with no issues and the process to connect energy was very easy. The billing/managment/customer service representatives however are another story. We receive paper bills and electronic emails for our account. On 2 separate occasions our payment was scheduled and subsequently cancled by Cirro Energy due to some sort of "problem" in the billing cycle. An email or phone call was never made to notify us which subsequently resulted in a disconnection notice being charge and late payments. Our payments had been late a few times but always paid. Automatic payments with our accounts (credit card and a checking account) do not work and their customer service team had been unable to remedy the situation.
Most recently we recieved a disconnection notice having never been told the payment never processed resulting in a disconnection of our power the next morning. Oh by the way its the middle of summer and we have 2 month old and family visiting... Again customer service said nothing except for "Sorry" nor did they give a time frame for when power would be reconnected due to the mistake in the billing process.
If you want to save some pain and time dealing with your electric company do not go with Cirro Energy, it's not worth your time or money for the pure lack of survice and insufficitent/unreliable billing system.
If Cirro responds to this review; pay close attention to how they plan to offer to make these problems right and whether or not they take ownership of their companies lacking customer service/support.
I signed up for Cirro Energy on 05/23/2018 and the services were connected on 05/24/2019 for the Smart 24 for 0.099 per kwh. On June 4,2019 while we were waiting to close on our new house, the ac went it. We purchased 2 (small) portable ac units and still received a bill for $274. We moved into our new home on 06/29/2019 so the month of June we did not have any ac. The first bill I received was almost $300. I work from home and I am here all day alone until around 9 pm or after. The next bill I received was for $486. I called and was told my rate was 0.12 per kwh. The first time I called I was told it was the transfer fee. I called again and was told that it was system glitch. I am now waiting for them to fix the issue and I was told that it would take 1-2 billing cycles. My only concern is my lights being cut off and I work from home and I have a child. I read the reviews after this incident and I DO NOT trust these people one bit. I am looking into other services as we speak. I wish I could give negative stars.
Bad company, high rate and they over charge
I never signed up with Cirro Energy. They purchased my contract from Volterra Energy shortly after I signed up with Volterra. The customer service at Cirro Energy is a joke. So many lies. I ended my service on September 24, 2019. They charged me twice for the same month and then claim they issued a refund to my credit card for the duplicate charge on September 30. That is a lie.
Their billing department is incompetent. I initiated a chargeback on my credit card because they lied about issuing a refund to me 3 weeks ago. Everyone should do themselves a favor - NEVER NEVER sign up with Cirro Energy. Too many better options available to deal with these people.
We had been with Cirro energy for a year and when our current plan was set to expire, I spoke with a Cirro agent the suggested a plan that she said would only be a small amount more than my current plan, WRONG! My next bill was nearly double what I had paid and I had used less electricity. When I called about the bill, they were surprised that the agent had suggested said plan, but they were not willing to change me to a plan better suited for my house size and usage without the $200 change fee...even if I stayed with their company! Unbelievable. I spoke with 2 agents and I emailed CS to no avail. I would not recommend Cirro!
My bill was Cleary incorrect because of a bad smartmeter that was changed in the middle of the month. 1923 kWh for 2wks compared to 866 kW for last 2wks. I spoke with Jose employee #9809 and he was no help whatsoever. Even after comparing to other correct readings he still would not budge. Extremely obvious they are frauds. I will be changing companies. Customers beware!!
I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service. My customer service representative for this transaction was Nestor and the supervisor he consulted with the issue was Jorge Rodriguez. Apparently Mr Rodriguez and Cirro wish to take no responsibility for their problematic website and offered no reconciliation for the fees or the lack of communication that anything was wrong with the account. I will never use Cirro again. I paid their little 160$ fees and am taking my business elsewhere. I hope this helps someone choose a better company to do business with. You have many options and this company takes no responsibility for their own issues nor do they appreciate their loyal customers. I hope they go out of business soon.
The price rate is high and I found a plan significantly lower and decided to switch. Before switching I went on their website to see when my current contract would end and switched to a new company on the date the website provided me as my contract end date. I then received a $200 cancelation charge. I contacted them to explain that I checked my account on their website to ensure I did not switch companies until my contract provided and one guy I spoke with stated that the date listed as my end date was exactly just the end date for the first part of my contract. I explained to him I trusted their website to provide me with accurate information and I relied on that. I then spoke to his supervisor who told me "You have no proof of what you are saying" and then requested that I send him a screenshot of what I saw. Why would I have taken a screenshot of it?!?! I was a customer of theirs for 9 years and at the end of the day they were not willing to make right THEIR error.
Sketchy. 100%
Wont send me a letter of credit, (I have a credit freeze due to my identity being stolen last year and I need the letter to not pay a deposit elsewhere).. hangs up on me when trying to ask questions about different plans, and have charged me whatever they wanted since I got out of contract. My electric bill went from about $125 to $300 once I was out of contract, and I had used less power the month I paid $300 than the month I paid $125.
Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter.
The customer service rep was extremely rude when trying to sign up with Cirro energy. Was not willing to share the plans details to enable the sign up. It looked as though Cirro energy team was least interested in signing up new customers. Has been a horrible experience to sign up with Cirro energy .
My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!
I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.
I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all Cirro have to do is send over a paper... which I was never told about...no one ever told me I needed to feel out everything... my mom is 78 years old and my grandkids are all under the age of 10..., Cirro told me it was my fault because they didn't inform me about the paper which I still don't have And I spoke with a supervisor he told me it was nothing he can do ... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as High as I can because I experience the worst customer service... Maybe everyone need to go back through training..I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off In 2 story house and has been off for 10 hours now my name is Sherri smith this is the only thing I received and when I ask the other agent who stated he was a supervisor how long for this paper he says over 24 hours ok so its still my fault no because I read all the fine print
Signed up to a smart lock 12 month plan I thought it was supposed to be a fixed rate plan after two months the price went up more than 10 percent this place is a RIP off stay away
I had Cirro for a year and had decent service and billing. Always paid on time and no issues. My contract came to an end and I just let it roll into the next year and then I changed providers. I got nasty collection letters on a "Contract Penalty" for $250. I wrote and called to discuss but they continued to say it was due. Now they have put in on my credit for collections! I fullfilled by contrac(s) and they are so crooked they do this to people. I'm not the only one! I reported to the BBB and they just told them it was "valid" and nothing has been done. I don't plan on taking this lying down. I'm not paying a fee that is INVALID.
I have a family member who is a customer . During the Covid shut down ,He had an accident which left him in the hospital for 40 days, and resulted in his leg being amputated . They have been in constant contact with Cirro, and paying what they could. Services were disconnected. The bill was paid, and wee told services would be restored by 5pm . Services were not restored, and this man was left in the dark , unable to maneuver through his home !
I am in a business that has 28 utility accounts, with 3 providers . Not 1 if these providers would have done what Cirro has . Shame on you !
Very hard , impossible to talk to anyone in person about service.
My bill has tripled since I've been with Cirro, they won't work with you at all!! They don't care about their customers unless your on the autopay system only!! They have double billed me and never admitted to it!! So I was just out that money, to bad!! I'm a single grandmother raising 3 special needs children and they think I'm made of money!! TXU I'm coming back!!
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Cirro Energy FAQs
What is the cheapest plan that Cirro Energy has?
The cheapest plan Cirro Energy has is Smart Lock Online 24, with rates starting at 11.8¢. This is a 24 month plan. You can find details for that plan here.
Where can I order Cirro Energy natural gas?
Cirro Energy does not have any natural gas plans
What do customers think about Cirro Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Cirro Energy customer review is 2.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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