Cirro Energy Company Review

We've been collecting customer reviews for Cirro Energy so you can get the inside scoop on what it's like to be a customer.

You can order Cirro Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Cirro Energy

Texas Electricity Ratings can help you find the best Cirro Energy electricity plan. Below are the lowest priced Cirro Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from Cirro Energy

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Plan Term Rate
Simple Bill Credit 24 24/months 12.1¢/kWh
Simple Bill Credit 12 12/months 12.7¢/kWh
Smart Value 24 24/months 14.5¢/kWh
Rates as of May 27, 2024 at 09:40 AM

Dallas Electricity Rates from Cirro Energy

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Plan Term Rate
Simple Bill Credit 24 24/months 12.4¢/kWh
Simple Bill Credit 12 12/months 13.1¢/kWh
Smart Value 24 24/months 14.5¢/kWh
Rates as of May 27, 2024 at 09:40 AM

Best Cirro Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review
Rates as of May 27, 2024 at 09:40 AM
Looking for more? Compare all available Cirro Energy Plans

Cirro Energy Rating and Review Summary

There are 180 total reviews for Cirro Energy, with an average rating of 1.8/5.

Company Stars Rating Reviews
Cirro Energy
1.8/5 180
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Recent 5 Star Reviews

Excellent, great company
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I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

Jerry from Baytown, TX on March 6th, 2022

Jerry, thanks for the amazing review! We're so happy that we're able to provide you with electricity.

Cirro Energy on March 8th, 2022

HONEST AND TRUE TO THEIR AGREEMENT
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Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

Roncha from Houston, TX on October 9th, 2021
Great experience with customer service!
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After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!

Cathie from Missouri City, TX on February 23rd, 2021
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Easy transition - great monthly average program, used 2nd month of service!

Dreed from Bedford, TX on July 21st, 2020
Cirro Energy
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Easy to sign up, accepted my CC for billing and not one problem so far.

Mike from Baytown, TX on May 24th, 2020
Love the simply flat plan!!
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This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.

Dustie Pittman from Celina, TX on February 11th, 2020
No problems
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We have CIRRO for years now and have been pleased thus far.

Good Product from Katy, TX on December 12th, 2017
Reliable and Good Pricing
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Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!

M. Gross from Plano, TX on October 31st, 2017
Love Cirro
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I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.

BlondeBird from Dallas on February 11th, 2014
Cirro Saves Me Money
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I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.

Tonyia Canales from Bridgeport on November 7th, 2013
Great Customer Service! After hours Customer Service Awesome
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Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)

Betty from Dallas on March 19th, 2013
Cirro is great
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Lowest bills ever. Easy to work with. Highly recommend.

Karen Carleton from Fort Worth on February 26th, 2013
Cirro Energy
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Cirro Energy best prices and coustomer service a real Texas co Thanks

Bill Murry from League City on January 13th, 2013
Great so far!!!
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I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive.

SGP TX from Grand Prairie on October 4th, 2011
Pleased
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We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time.

Bernadette from Fort Worth on July 20th, 2010

Recent 4 Star Reviews

Always Good Customer Service
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Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Amanda O. from Katy, TX on April 29th, 2021
Very good
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Very nice

Abraham Samuel from Houston, TX on September 10th, 2020
Ok
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Bery good

Rafaelvargas from Hurst, TX on August 4th, 2020
No bill comparison yet, but seems good
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Title says it.

Greg from Freeport, TX on February 27th, 2019
They purchased my account from another company..been with them for the last 3 years
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My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all.

True Texas Woman From The Beach Area. from Arlington, TX on July 19th, 2018
Pay your bills on time like most normal legit people & everything will be just fine.
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Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit.

Johnny from Atascocita on July 5th, 2016
Very happy with cirro
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I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company

Lanita Bradshaw from Euless on November 1st, 2015
Time to Renew Contract
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I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers.

Millie Boyett from Katy on June 29th, 2014
No issues with this company
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I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was paying 9.6 and now it went up to 11.0c. Looking at the reviews of other companies, I realized that paying the difference will be worth it. Other companies require you to use certain kw if not you get charged for it, others change the plan without letting you know even under a contract. I have never had to ask for an extension for paying my bill and I hope I will never have to, but Cirro doesn't charge you a late fee until 4 days after your bill is due, other companies will not give you even a day. I think after reading horrible stories I will stick with Cirro Energy.

Loren from Katy on June 27th, 2014
Good and fair company
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I switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery and ive never paid any hidden feas. i am currently in my second year and still no regrets.

Sean from Killeen on August 12th, 2013
Good thus far for us! Think competitors may be writing bad reports.
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We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot of the other companies and saw terrible reviews of them too, so I felt better. I gathered the competitors write the bad reports on each other. Genuine reports need to get to prospective buyers. I hope this is not true that they write on each other! But sure seems like a common thread of complaints. I do, however, believe Customer service is lacking and "I don 't care attitude"! Hopefully will change that.

Wendy Douglas from Argyle on March 4th, 2013
After almost 2 years I still look forward to my bill each month - which autopays
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If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro.

C from Keller on September 12th, 2012
Current cirro customer
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Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refreshing to speak to an actual person who cared about my business from the get-go. There are a few companies out there with a slightly better rate (not many)but I'll probably be sticking with Cirro because of the way they treat me-With respect. Thanks, Cirro Energy.

Robert Hicks from Alvin on April 21st, 2012
Good provider.
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Everything is fine, just looking for a lower price.

ME from Plano on March 13th, 2012
Have been with Cirro for 2 yrs now
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We have been with Cirro Energy for at least 2 yrs now and have never had a problem with billing. We had previously been with TXU and Reliant and when we switched our bills went down by almost 75%. We never have a bill that's $200 anymore. In the winter our bills are always less than $100. We have never had any trouble with customer service or billing. Every time our fixed rate plan is about to expire, we get something in the mail that gives us a lower rate per KWH to continue with them. The only thing I wish they did was offer bonuses for always paying on time and being a loyal customer. I think one time our bill was only $4 because we had always paid on time and been loyal but that was only one time. It may be that we renewed for only 6 months this last time. Would also like to see a bonus for referrals. I've recommended Cirro to a few of my friends and they are happy with their bills and service as well. Would also be

A Loyal Customer from Copperas Cove on December 31st, 2011
Ok, but getting expensive.
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I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!

C. M. Heep from Cedar Hill on September 16th, 2011
No problems
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Have had this company for a year with no problems
at all.

Anonymous from Houston on March 17th, 2011
Ed P
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After 2 years on 12 month plans, I am very happy with the service and rates. My usage varies from just over 1000 kw to just over 2000 kw per month. During the past year, my total bill divided by KWH used consistently comes in at just over 11 cents per KWH. The residential renewal rate they are offering is lower yet.

Anonymous from on February 18th, 2011
Wow what a difference
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I am so happy I called Cirro. I was robbed by TXU for 6 years and was terrified when it was bill time. When my first year with Cirro was over I expected to have a higher rate, but to my surprise it was lower!! My rates with TXU were double compared to what I am paying now. It is so great not to be a nervous wreck around bill paying time.I will continue to spread the good word about Cirro.

Elia Rivera from Killeen on September 20th, 2010
Cirro SUCCESS!
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Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same.

Happy Client from Dallas on August 3rd, 2010
I have had good experience with Cirro
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I switched to Cirro after two other companies bumped my variable rates way up (Amigo and Gexa). I have had good experience with them. Billing has been on time and autopay set up easily. I was able to change to a lower rate (6-month) plan when my "variable" rate didn't come down. All in all, I have been satisfied.

Roger from Fort Worth on July 30th, 2010
Northdallas
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I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP.

Barry from Dallas on January 18th, 2010
RAMs Review
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I have had a very good experience with Cirro Energy

Anonymous from on October 12th, 2009

Recent 3 Star Reviews

Meh
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Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.

Philip from Dallas on October 28th, 2013
Just fine
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Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.

Robin from Dallas on July 19th, 2013
Solid company but gouges with fees
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My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

RA from Abilene on June 12th, 2013
Painless
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No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring.

Marty from Houston on April 6th, 2012
No problem here
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My acct with Kinetic Energy dissolved into Cirro Energy with no problems. The changeover was seamless. Would definitely recommend.

Anonymous from on March 1st, 2012
Cirro Energy
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No problems.. no complaints.. have increased
their rates..

Anthony Howard from Southlake on August 14th, 2011
Things are good
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I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew though. There are a lot of energy companies with lower rates now- but I'm comfortable where I am. Not sure I will move- but might.

Jennifer from Grapevine on July 21st, 2011
Not Bad, but Going to try someone new
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I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am on the phone with them at the moment to inquire about their rates. The customer service does seem fine, but for the price, I will be trying somone new.

Anonymous from Houston on July 12th, 2011

Recent 2 Star Reviews

Lying has become a normal practice
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I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Marty from Tyler, TX on March 3rd, 2023

Hi Marty, thank you for your feedback. This isn't the kind of experience we want our customers to have and would like to review this issue. If you would like help with your account, please contact us at feedback@cirroenergy.com with your account #, REF #1680 and additional information.

Cirro Energy on March 13th, 2023

Goodbye
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I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.

Goodbye from Houston, TX on August 25th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1717 and additional information.

Cirro Energy on September 2nd, 2020

Lied to
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I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill .

Bad Information from Fort Worth, TX on July 12th, 2020
Completely and utterly Aggravating
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My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare.

Sylvia from Tomball, TX on May 11th, 2020

Hi Sylvia. Thanks for taking the time to leave a review. We'd like to investigate the issue with your account to see how we can help. Please contact us at Feedback@cirroenergy.com with your account #, REF #1710 and additional information.

Cirro Energy on May 13th, 2020

Continuing Failure of Accounting Department To Accurately Record Payments
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Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.

Wayne Boyce from Grand Prairie, TX on April 6th, 2019

Hi Wayne, this is not the experience we want for our customers, and we'd appreciate the opportunity to further investigate. Please email feedback@cirroenergy.com with your account number and contact information so we may look into this.

Cirro Energy on May 1st, 2019

I paid way to much for my electricity with Cirro
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When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.

CirroNoMore from Fort Worth, TX on September 10th, 2018

Customer satisfaction is very important to us. We apologize for your billing issues. We would love to speak with you to see if there's anything we can do to resolve this problem for you. Please email feedback@cirroenergy.com with your account #, REF# 1700, and contact information so we may look into this further.

Cirro Energy on October 19th, 2018

Worst provider !! Dont use
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Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.

Reaz from Allen, TX on December 14th, 2017
Billing is a nightmare
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Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.

Tom T from Sugar Land, TX on August 11th, 2017
Poor Billing Service
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As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.

Roger Silver from Mckinney, TX on July 29th, 2017
Worst business practices in the industry
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Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food.

Barry W Brown from Houston on January 19th, 2016
Renewal not received - excessive month-to-month rates
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No renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service..

Ram from Dallas on August 18th, 2015
Billing and late charges
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Cirro has some very questionable practices when posting payments to customer accounts.We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English.

Mike from Plano on July 6th, 2015
Bad Billing Management
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Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company.

David from Odessa on March 27th, 2015
A Nightmare
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When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.

Susan from Webster on January 27th, 2015
Is anyone having trouble with their bill?
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All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock.

MC from Nrh on September 24th, 2014
Don't do business with Cirro
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This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.

Andy from Round Rock on June 27th, 2014
NRG buys them, then raises prices
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I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway......

Bob from Houston on May 29th, 2014
Sen your bill to debt collector before the due date !
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After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector

Rene Mensink from Fort Worth on April 18th, 2014
Payment and customer services
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I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. .

K P from Dallas County on May 3rd, 2013
So far so good
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I have renewed for the third time. I am very happy with the electric bills each month.
Had a billing problem last year and I will admit it was frustrating to deal with their call center
of people who appear to not talk to each other or document anything. Had to explain the situation every time I had to follow up on it. It took three weeks to prove to them that I had paid before the due date and they had cashed my check before the due date. My bank couldn't believe how stupid they were.
Since that horror show - no problems at all. I 'm keeping them for now.

issue and Yes they asked me FAX a copy of my check.

R Patrick from Grapevine on July 30th, 2012

Recent 1 Star Reviews

Seniors can't afford CIRRO
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24 month contract was just over so I called them. They have nothing even close to the old contract. They want me to pay a higher rate that will cost mt $160.00 a year more. Seniors on a FIXED income with gas doubled, eggs $4.00 a doz, CANT AFFORD ELECTRICITY ANYMORE. THEY GOUGE SENIORS and the public. They make a fortune while the people freeze or can't afford to turn on the air. Don't go with CIRRO, they are money hungry, JUST LIKE THE REST OF THE ELECTRIC COMPANIES. They're deliberately causing seniors to do without heat or air-conditioning by over pricing electricity.

Les from Waxahachie, TX on April 17th, 2023

Thanks for your review, Les. We would like the opportunity to review the account to see how we can help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1681 and additional information.

Cirro Energy on April 25th, 2023

Poor customer service
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They tell you one thing and do another. No follow up! Find another provider, they are the WORST!!!

DEZ from Arlington, TX on October 28th, 2022

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1679 and additional information.

Cirro Energy on November 1st, 2022

Big mistake.
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The one time I was allowed average billing my bill was never close to the same I'm one person I work all day 5 days a week and my electric bill runs between 250 and 300 explain that to me

Patricia from Fort Worth, TX on May 9th, 2022

Hi Patricia. We appreciate you taking the time to leave a review. We are happy to go over usage with you. Please email us at feedback@cirroenergy.com with your account #, REF #1678 and additional information.

Cirro Energy on May 12th, 2022

Referrals
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I emailed Cirro about if they have a referral program. My brother signed up with them at my suggestion. They responded back asking about my brother's new account so they could verify it. My next email from them said they don't have a referral program. If they didn't have one, why did they ask me for his account info? I think they say they have a referral program but don't want to pay it. Poor customer service because they lied. Either they do or they don't have a referral program. If they do, why ask customers to verify the new account info? If they don't, why not just say they don't?

Keith Jacobs from Plano, TX on March 15th, 2022

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1676 and additional information.

Cirro Energy on March 16th, 2022

Terrible offerings
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$328 to $495 for a month with a single person. My family lives in Florida but my mom lives in Texas alone, I have to pay my moms bill every month, the thing is that the bill goes up around $200 each month but theres only one person living in a single room and rarely cooks and does laundry. The bill is going up too much. I think Im going back to TXU. Be careful when interacting with this company.

My Review from on March 9th, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at feedback@cirroenergy.com with your account #, REF #1675 and additional information.

Cirro Energy on March 9th, 2022

They wouldn't honor a signed contract.
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I signed a contract on 2/10/21 and as of 5/18/21 they have not honored a signed contracted rate (that I have receipt that they acknowledged to receive)! Che Traylor and her manager Jess have promised over and over that they'd honor the rate and still they have not. We're escalating it now after multiple attempts over 3 months!!

PM from Mansfield, TX on May 18th, 2021

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1832 and additional information.

Cirro Energy on May 20th, 2021

Terrible
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Terrible

Dont Use This Company from Hockley, TX on May 12th, 2021

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account # and additional information if you would like to discuss this issue further.

Cirro Energy on May 13th, 2021

Cirro Energy will not do their jobs
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I have been with the company for more than 4 years but will be searching for a better one. On March 17th I paid a 490.00 bill completely to 0, instead of taking the switch hold off, they apply it to the next bill? So are you telling me that I have to remain with your company because you guys dont communicate to one another across your system, not only that but Ill Because that happened. I had to pay even more money the following month due to the fault and nobody is in charge to fix there reps mistakes or their actions. Go to another company, youll have a difficult time canceling, etc. in less than 3 months Ive paid over 1200 due to the way they bill etc. tired of dealing with cirro. Cant wait to be done.

Kristen Sheppard from North Richland Hills, TX on May 4th, 2021

Thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Cirro, and we would like the opportunity to learn about your experience. Please contact us at email at feedback@cirroenergy.com with your account # or service address REF #1831 and additional information.

Cirro Energy on May 13th, 2021

Worst electric company EVER!!
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My bill has tripled since I've been with Cirro, they won't work with you at all!! They don't care about their customers unless your on the autopay system only!! They have double billed me and never admitted to it!! So I was just out that money, to bad!! I'm a single grandmother raising 3 special needs children and they think I'm made of money!! TXU I'm coming back!!

PJ from Weatherford, TX on December 1st, 2020

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account #, REF #1830 and additional information if you would like to discuss this issue further.

Cirro Energy on December 3rd, 2020

Customer care
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Very hard , impossible to talk to anyone in person about service.

Lee Weston from Dickinson, TX on November 11th, 2020

We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on November 11th, 2020

Shame on you Cirro !!!
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I have a family member who is a customer . During the Covid shut down ,He had an accident which left him in the hospital for 40 days, and resulted in his leg being amputated . They have been in constant contact with Cirro, and paying what they could. Services were disconnected. The bill was paid, and wee told services would be restored by 5pm . Services were not restored, and this man was left in the dark , unable to maneuver through his home !
I am in a business that has 28 utility accounts, with 3 providers . Not 1 if these providers would have done what Cirro has . Shame on you !

Tina Pittman from Weatherford, TX on October 21st, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on December 3rd, 2020

Crooked - Crooked - CROOKED!
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I had Cirro for a year and had decent service and billing. Always paid on time and no issues. My contract came to an end and I just let it roll into the next year and then I changed providers. I got nasty collection letters on a "Contract Penalty" for $250. I wrote and called to discuss but they continued to say it was due. Now they have put in on my credit for collections! I fullfilled by contrac(s) and they are so crooked they do this to people. I'm not the only one! I reported to the BBB and they just told them it was "valid" and nothing has been done. I don't plan on taking this lying down. I'm not paying a fee that is INVALID.

KellyW from Dallas, TX on October 9th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1718 and additional information.

Cirro Energy on October 14th, 2020

Bait and switch
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Signed up to a smart lock 12 month plan I thought it was supposed to be a fixed rate plan after two months the price went up more than 10 percent this place is a RIP off stay away

Harryc from Missouri City, TX on September 18th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on September 28th, 2020

Unprofessional
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I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all Cirro have to do is send over a paper... which I was never told about...no one ever told me I needed to feel out everything... my mom is 78 years old and my grandkids are all under the age of 10..., Cirro told me it was my fault because they didn't inform me about the paper which I still don't have And I spoke with a supervisor he told me it was nothing he can do ... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as High as I can because I experience the worst customer service... Maybe everyone need to go back through training..I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off In 2 story house and has been off for 10 hours now my name is Sherri smith this is the only thing I received and when I ask the other agent who stated he was a supervisor how long for this paper he says over 24 hours ok so its still my fault no because I read all the fine print

Cirro Energy They Are Horrible People from Houston, TX on September 9th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1718 and additional information.

Cirro Energy on September 28th, 2020

Avoid!
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My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!

Curtis from North Richland Hills, TX on June 19th, 2020

We're sorry that you are not happy with your experience with Cirro Energy. Please send us an email at feedback@cirroenergy.com with your account #, REF #1715 and additional information.

Cirro Energy on July 8th, 2020

Horrible customer service
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The customer service rep was extremely rude when trying to sign up with Cirro energy. Was not willing to share the plans details to enable the sign up. It looked as though Cirro energy team was least interested in signing up new customers. Has been a horrible experience to sign up with Cirro energy .

Angel from Houston, TX on June 5th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1716 and additional information.

Cirro Energy on July 8th, 2020

Cirro Energy is a scam
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Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter.

New Customer from Houston, TX on April 29th, 2020

We appreciate your feedback. We're sorry that you are not happy with your experience with Cirro Energy. Please send us an email at Feedback@cirroenergy.com with your account #, REF #1711 and additional information.

Cirro Energy on May 13th, 2020

Corrupt and crooked
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This place allowed fraud and Theft. They allowed someone to steal someone's identity and open an account with them without verifying any of the information from the suspect over a year ago I provided police reports and every provided documentation that they ask for to prove that I never opened the account I accrued over $300 worth of expenses fighting them proving that it wasn't me and they refuse to reimburse me for my expenses this company is crooked and corrupt they sent me to collections twice damaging my credit score and ruining my reputation

Alex from 83401 on February 7th, 2020

Alex, thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Cirro, and we would like the opportunity to learn about your experience. Please contact us at email at feedback@cirroenergy.com with your account #, REF #1712 and additional information.

Cirro Energy on May 22nd, 2020

Cirro took over the company I was with.
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Sketchy. 100% Wont send me a letter of credit, (I have a credit freeze due to my identity being stolen last year and I need the letter to not pay a deposit elsewhere).. hangs up on me when trying to ask questions about different plans, and have charged me whatever they wanted since I got out of contract. My electric bill went from about $125 to $300 once I was out of contract, and I had used less power the month I paid $300 than the month I paid $125.

Rachel from Midland, TX on February 5th, 2020

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account #, REF #1713 and additional information if you would like to discuss this issue further.

Cirro Energy on May 22nd, 2020

Avoid Cirro Energy At All Cost
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The price rate is high and I found a plan significantly lower and decided to switch. Before switching I went on their website to see when my current contract would end and switched to a new company on the date the website provided me as my contract end date. I then received a $200 cancelation charge. I contacted them to explain that I checked my account on their website to ensure I did not switch companies until my contract provided and one guy I spoke with stated that the date listed as my end date was exactly just the end date for the first part of my contract. I explained to him I trusted their website to provide me with accurate information and I relied on that. I then spoke to his supervisor who told me "You have no proof of what you are saying" and then requested that I send him a screenshot of what I saw. Why would I have taken a screenshot of it?!?! I was a customer of theirs for 9 years and at the end of the day they were not willing to make right THEIR error.

Dee from Sugar Land, TX on January 22nd, 2020

Thank you for your feedback, Dee. Contact us at feedback@cirroenergy.com with your account #, REF #1714 and additional information so that we can make sure to address your concerns.

Cirro Energy on May 22nd, 2020

Autopay fail followed by ripoff
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I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service. My customer service representative for this transaction was Nestor and the supervisor he consulted with the issue was Jorge Rodriguez. Apparently Mr Rodriguez and Cirro wish to take no responsibility for their problematic website and offered no reconciliation for the fees or the lack of communication that anything was wrong with the account. I will never use Cirro again. I paid their little 160$ fees and am taking my business elsewhere. I hope this helps someone choose a better company to do business with. You have many options and this company takes no responsibility for their own issues nor do they appreciate their loyal customers. I hope they go out of business soon.

Victim from Houston, TX on January 6th, 2020

Thanks for taking the time to leave us a review. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at feedback@cirroenergy.com with your account #, REF #1708 and additional information.

Cirro Energy on January 8th, 2020

Fraud! Customers beware
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My bill was Cleary incorrect because of a bad smartmeter that was changed in the middle of the month. 1923 kWh for 2wks compared to 866 kW for last 2wks. I spoke with Jose employee #9809 and he was no help whatsoever. Even after comparing to other correct readings he still would not budge. Extremely obvious they are frauds. I will be changing companies. Customers beware!!

Manuel from Fort Worth, TX on November 2nd, 2019

We're sorry that you are not happy with your experience with Cirro Energy, Manuel. Please send us an email at feedback@cirroenergy.com with your account #, REF #1709 and additional information.

Cirro Energy on January 8th, 2020

Incorrect Information about plans
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We had been with Cirro energy for a year and when our current plan was set to expire, I spoke with a Cirro agent the suggested a plan that she said would only be a small amount more than my current plan, WRONG! My next bill was nearly double what I had paid and I had used less electricity. When I called about the bill, they were surprised that the agent had suggested said plan, but they were not willing to change me to a plan better suited for my house size and usage without the $200 change fee...even if I stayed with their company! Unbelievable. I spoke with 2 agents and I emailed CS to no avail. I would not recommend Cirro!

Harper from Dallas, TX on October 24th, 2019
Billing Problems at Cirro Energy
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I never signed up with Cirro Energy. They purchased my contract from Volterra Energy shortly after I signed up with Volterra. The customer service at Cirro Energy is a joke. So many lies. I ended my service on September 24, 2019. They charged me twice for the same month and then claim they issued a refund to my credit card for the duplicate charge on September 30. That is a lie.Their billing department is incompetent. I initiated a chargeback on my credit card because they lied about issuing a refund to me 3 weeks ago. Everyone should do themselves a favor - NEVER NEVER sign up with Cirro Energy. Too many better options available to deal with these people.

Jeff from Houston, TX on October 22nd, 2019

We're sorry that you're experiencing billing issues. Please email us at feedback@cirroenergy.com with your account #, REF #1706 and additional information with your account information so that we can investigate this issue further.

Cirro Energy on October 23rd, 2019

Bad company, high rate and they over charge
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Bad company, high rate and they over charge

Jitu from Plano, TX on October 19th, 2019

We appreciate you taking the time to leave a review. We are happy to go over usage with you. Please email us at feedback@cirroenergy.com with your account #, REF #1707 and additional information.

Cirro Energy on October 23rd, 2019

Horrible
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I signed up for Cirro Energy on 05/23/2018 and the services were connected on 05/24/2019 for the Smart 24 for 0.099 per kwh. On June 4,2019 while we were waiting to close on our new house, the ac went it. We purchased 2 (small) portable ac units and still received a bill for $274. We moved into our new home on 06/29/2019 so the month of June we did not have any ac. The first bill I received was almost $300. I work from home and I am here all day alone until around 9 pm or after. The next bill I received was for $486. I called and was told my rate was 0.12 per kwh. The first time I called I was told it was the transfer fee. I called again and was told that it was system glitch. I am now waiting for them to fix the issue and I was told that it would take 1-2 billing cycles. My only concern is my lights being cut off and I work from home and I have a child. I read the reviews after this incident and I DO NOT trust these people one bit. I am looking into other services as we speak. I wish I could give negative stars.

Horrified from Richmond, TX on August 20th, 2019
Do not recommend! Zero ratings would be better than a 1 Star
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Back story: I purchased a smart plan 1 year ago with no issues and the process to connect energy was very easy. The billing/managment/customer service representatives however are another story. We receive paper bills and electronic emails for our account. On 2 separate occasions our payment was scheduled and subsequently cancled by Cirro Energy due to some sort of "problem" in the billing cycle. An email or phone call was never made to notify us which subsequently resulted in a disconnection notice being charge and late payments. Our payments had been late a few times but always paid. Automatic payments with our accounts (credit card and a checking account) do not work and their customer service team had been unable to remedy the situation. Most recently we recieved a disconnection notice having never been told the payment never processed resulting in a disconnection of our power the next morning. Oh by the way its the middle of summer and we have 2 month old and family visiting... Again customer service said nothing except for "Sorry" nor did they give a time frame for when power would be reconnected due to the mistake in the billing process. If you want to save some pain and time dealing with your electric company do not go with Cirro Energy, it's not worth your time or money for the pure lack of survice and insufficitent/unreliable billing system.If Cirro responds to this review; pay close attention to how they plan to offer to make these problems right and whether or not they take ownership of their companies lacking customer service/support.

Chris from Wichita Falls, TX on July 2nd, 2019

Hi Chris, this isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at feedback@cirroenergy.com with your account #, REF #1705 and additional information.

Cirro Energy on July 15th, 2019

Horrible company with horrible processes
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For dec billing i was on autopay and somehow my card got declined. Cirro did not even give me the courtsey of a call or email telling me that the payment did not go through and within 5 business days they shut off my electricity. I was out with my kids in the cold and trying to call them and then they tell me that my payment was declined. On top of that to cover their asses they lied they had sent an email and i get an email the next day morning saying my card was declined after i had already restored power.I never choose Cirro energy as my provider but my account was sold to them through Pioneer Energy and now I am stuck in a contract with a company which sucks and doesn't even inform the owners and shuts down the power. Horrible customer service and experience with the company

PS from Sugar Land, TX on January 16th, 2019

Thank you for bringing your issue to our attention. This is not the experience we want for our loyal customers. Please email feedback@cirroenergy.com with your account #, REF# 1701, and contact information.

Cirro Energy on January 30th, 2019

Do not sign up with Cirro Energy....The customer service sucks!
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The Cirro Energy recently merge with Power Express and they bill me twice for one month. Once by Power Express and again by Cirro Energy, each for 15 days interval. I had a contract with Power Express to receive $80 rebates if my usage was more than 800 kwh, Power Express honored the contract and refund me $40 for 1/2 month. Cirro Energy refused to honor it even though they indicated that my contract with Power Express will be honored with same term and pricing. I spend 1/2 hours talking to Cirro Energy customer service without any resolution. This was my first dealing with them and they are terrible company. Stay away from them....

Abby B from Flower Mound, TX on January 7th, 2019

Hi Abby, we're sorry to hear you're unhappy with your plan. Please email feedback@cirroenergy.com with your account #, REF# 1702, and contact information so we may assist you.

Cirro Energy on January 30th, 2019

Cirro is horrible
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I switched to Cirro in August. Everyone of my Bill's have come late. Every bill o get sent a 10 disconnect notice charge and a 15 late fee. I tried to pay my November bill online and was told my credit card expired that I had originally set up my account with. There is no place on the website for me to update my credit card nor can I chose auto pay. Every month I have to pay over phone. I should of never switched from my previous provider. I was with them 5 years and never had any issues. I switched to save money and so far I have paid 100 in bs fees.

Chris from Kingwood, TX on December 20th, 2018

Hi Chris, we're sorry to learn of these billing issues. Please email feedback@cirroenergy.com with your account #, REF# 1703, and contact information so we may look into this.

Cirro Energy on January 30th, 2019

Don't get levelized billing
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Went to levelized monthly billing and they charged me the monthly charge after one week saying that was when the meter was read. Never explained that to me when I signed on.Not cool but I should have expected it.

Ronny P from Seabrook, TX on December 10th, 2018

Thank you for bringing your issue to our attention. This is not the experience we want for our loyal customers. Please email feedback@cirroenergy.com with your account #, REF# 1704, and contact information.

Cirro Energy on January 30th, 2019

What a joke
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We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??????? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now???? Him - There's nothing I can do.By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract.

Heather from Sherman, TX on October 12th, 2018

Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1503-2 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?

Cirro Energy on October 29th, 2018

Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure
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Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts. On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved. Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract! Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms! I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer! And still the Texas PUC closed it out! Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself. So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers?

Tired Of Tone-Deaf Companies from Pearland, TX on October 10th, 2018

Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1701 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?

Cirro Energy on October 29th, 2018

Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout
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Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st. It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors. Desired Outcome: Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise). They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!!

Consider This 75 from Pearland, TX on September 9th, 2018

Your business is important to us, and we would greatly appreciate the opportunity to look into this issue. Please give us a call at 1-800-692-4776 to speak with one of our customer service representatives or email us your name/address/account number and this issue to service@cirroenergy.com so we may locate the account and further investigate. Thanks!

Cirro Energy on September 28th, 2018

Cirro
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I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider.

Duane from Kennedale, TX on June 11th, 2018
Terrible customer service and scam with all their extra charges
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Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility Commission as they had my monthly bills and payments all messed up and just kept piling on extra charges thinking I owed them money. Their customer service is pitiful and treat you like "money payment" and could care less about a customer. Only reason I have renewed is their rates but you have to call in for best renewal rates.

David In The Fort from Fort Worth, TX on May 17th, 2018
They sell you a fantastic plan and as soon as you get on it they change it!
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Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They lie and tell you anything to sigh you up and then switch and bait you.

David from Groesbeck, TX on May 1st, 2018
Poor billing and customer service practices
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Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and representative stated power had been shut off due to non-payment. When we explained that we had paid, even showing proof that the money had come out of our account, customer service still stated they did not see a payment. We received no notice ahead of time of delinquincy (which we weren't) and no notice of warning of shut off). We paid the bill a SECOND time while on the phone, via debit card, and they sent a work order to Centerpoint to turn the power back on. However, because it was after 6 pm (or 5:30, depending on who you asked) there was no guarantee that the power would be back on that evening. Multiple different customer service agents told us multiple things about whether the work order was priority or not, whether Centerpoint had 2 hours or 24 hours to turn power back on, etc. They could not even tell whether Centerpoint had received the work order (Centerpoint stated for the entire evening that it was not received). The lack of communication between the two companies, and the disparate information coming from alll of the agents, was astounding and disappointing, and we will be looking for another power company as soon as possible.

Krysten P. from Houston, TX on April 12th, 2018
Do Not Use Cirro
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I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask questions. I was going to sign up for web exclusive. The rep said she could do it for me so I did. (Don't believe them because they will mess you up.) I thought everything was set up for March 13. On March 12th I found out that my contract was cancelled. I called and spoke to someone. I was having a bad day. The rep said a mistake was made and it was cancelled because the utilities commission thought there were 3 TXU accounts. So I asked about signing on line to get the Web exclusive. I wanted the $50 credit for the first bill. As the guy was talking he gave me a different plan and I wasn't paying attention. I received an email that stated I had the web exclusive plan. To make a long story short, I was signed up to a different plan. Part of it is my fault for not paying attention but I got the email that said it was the web exclusive. When I spoke to Cirro about it, the supervisor didn't want my email. He said the voice conversation said I agreed to the smart secure 12 plan not the web exclusive. (I think he didn't allow me to hear the whole thing because I know I mentioned the $50 credit.) You would think because of the misunderstanding, I would be given some kind of discount. Now no discount and a higher KWh. I should have stayed with Ambit. I(Since I see the low reviews for Cirro, I am going to drop them when contract is up.)

Tg from Temple, TX on April 11th, 2018
Use your power to choose!!
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Website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time.
I've been with them for years but it's all about making money, not service. From now on I will choose a provide who values SERVICE...isn't that really all they have to sell? They don't produce power, they don't own the distribution lines...it's ONLY service...choose wisely! After having my electricity turned off due to the website not working and then getting a busy signal when I called the 800 line (after being disconnected) I'm moving on.

Unhappy Customer from Lorena, TX on April 10th, 2018

All Reviews By Date

Seniors can't afford CIRRO
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24 month contract was just over so I called them. They have nothing even close to the old contract. They want me to pay a higher rate that will cost mt $160.00 a year more. Seniors on a FIXED income with gas doubled, eggs $4.00 a doz, CANT AFFORD ELECTRICITY ANYMORE. THEY GOUGE SENIORS and the public. They make a fortune while the people freeze or can't afford to turn on the air. Don't go with CIRRO, they are money hungry, JUST LIKE THE REST OF THE ELECTRIC COMPANIES. They're deliberately causing seniors to do without heat or air-conditioning by over pricing electricity.

Les from Waxahachie, TX on April 17th, 2023

Thanks for your review, Les. We would like the opportunity to review the account to see how we can help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1681 and additional information.

Cirro Energy on April 25th, 2023

Lying has become a normal practice
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I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Marty from Tyler, TX on March 3rd, 2023

Hi Marty, thank you for your feedback. This isn't the kind of experience we want our customers to have and would like to review this issue. If you would like help with your account, please contact us at feedback@cirroenergy.com with your account #, REF #1680 and additional information.

Cirro Energy on March 13th, 2023

Poor customer service
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They tell you one thing and do another. No follow up! Find another provider, they are the WORST!!!

DEZ from Arlington, TX on October 28th, 2022

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1679 and additional information.

Cirro Energy on November 1st, 2022

Big mistake.
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The one time I was allowed average billing my bill was never close to the same I'm one person I work all day 5 days a week and my electric bill runs between 250 and 300 explain that to me

Patricia from Fort Worth, TX on May 9th, 2022

Hi Patricia. We appreciate you taking the time to leave a review. We are happy to go over usage with you. Please email us at feedback@cirroenergy.com with your account #, REF #1678 and additional information.

Cirro Energy on May 12th, 2022

Referrals
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I emailed Cirro about if they have a referral program. My brother signed up with them at my suggestion. They responded back asking about my brother's new account so they could verify it. My next email from them said they don't have a referral program. If they didn't have one, why did they ask me for his account info? I think they say they have a referral program but don't want to pay it. Poor customer service because they lied. Either they do or they don't have a referral program. If they do, why ask customers to verify the new account info? If they don't, why not just say they don't?

Keith Jacobs from Plano, TX on March 15th, 2022

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1676 and additional information.

Cirro Energy on March 16th, 2022

Terrible offerings
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$328 to $495 for a month with a single person. My family lives in Florida but my mom lives in Texas alone, I have to pay my moms bill every month, the thing is that the bill goes up around $200 each month but theres only one person living in a single room and rarely cooks and does laundry. The bill is going up too much. I think Im going back to TXU. Be careful when interacting with this company.

My Review from on March 9th, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at feedback@cirroenergy.com with your account #, REF #1675 and additional information.

Cirro Energy on March 9th, 2022

Excellent, great company
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I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

Jerry from Baytown, TX on March 6th, 2022

Jerry, thanks for the amazing review! We're so happy that we're able to provide you with electricity.

Cirro Energy on March 8th, 2022

HONEST AND TRUE TO THEIR AGREEMENT
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Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

Roncha from Houston, TX on October 9th, 2021
They wouldn't honor a signed contract.
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I signed a contract on 2/10/21 and as of 5/18/21 they have not honored a signed contracted rate (that I have receipt that they acknowledged to receive)! Che Traylor and her manager Jess have promised over and over that they'd honor the rate and still they have not. We're escalating it now after multiple attempts over 3 months!!

PM from Mansfield, TX on May 18th, 2021

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1832 and additional information.

Cirro Energy on May 20th, 2021

Terrible
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Terrible

Dont Use This Company from Hockley, TX on May 12th, 2021

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account # and additional information if you would like to discuss this issue further.

Cirro Energy on May 13th, 2021

Cirro Energy will not do their jobs
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I have been with the company for more than 4 years but will be searching for a better one. On March 17th I paid a 490.00 bill completely to 0, instead of taking the switch hold off, they apply it to the next bill? So are you telling me that I have to remain with your company because you guys dont communicate to one another across your system, not only that but Ill Because that happened. I had to pay even more money the following month due to the fault and nobody is in charge to fix there reps mistakes or their actions. Go to another company, youll have a difficult time canceling, etc. in less than 3 months Ive paid over 1200 due to the way they bill etc. tired of dealing with cirro. Cant wait to be done.

Kristen Sheppard from North Richland Hills, TX on May 4th, 2021

Thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Cirro, and we would like the opportunity to learn about your experience. Please contact us at email at feedback@cirroenergy.com with your account # or service address REF #1831 and additional information.

Cirro Energy on May 13th, 2021

Always Good Customer Service
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Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Amanda O. from Katy, TX on April 29th, 2021
Great experience with customer service!
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After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!

Cathie from Missouri City, TX on February 23rd, 2021
Worst electric company EVER!!
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My bill has tripled since I've been with Cirro, they won't work with you at all!! They don't care about their customers unless your on the autopay system only!! They have double billed me and never admitted to it!! So I was just out that money, to bad!! I'm a single grandmother raising 3 special needs children and they think I'm made of money!! TXU I'm coming back!!

PJ from Weatherford, TX on December 1st, 2020

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account #, REF #1830 and additional information if you would like to discuss this issue further.

Cirro Energy on December 3rd, 2020

Customer care
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Very hard , impossible to talk to anyone in person about service.

Lee Weston from Dickinson, TX on November 11th, 2020

We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on November 11th, 2020

Shame on you Cirro !!!
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I have a family member who is a customer . During the Covid shut down ,He had an accident which left him in the hospital for 40 days, and resulted in his leg being amputated . They have been in constant contact with Cirro, and paying what they could. Services were disconnected. The bill was paid, and wee told services would be restored by 5pm . Services were not restored, and this man was left in the dark , unable to maneuver through his home !
I am in a business that has 28 utility accounts, with 3 providers . Not 1 if these providers would have done what Cirro has . Shame on you !

Tina Pittman from Weatherford, TX on October 21st, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on December 3rd, 2020

Crooked - Crooked - CROOKED!
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I had Cirro for a year and had decent service and billing. Always paid on time and no issues. My contract came to an end and I just let it roll into the next year and then I changed providers. I got nasty collection letters on a "Contract Penalty" for $250. I wrote and called to discuss but they continued to say it was due. Now they have put in on my credit for collections! I fullfilled by contrac(s) and they are so crooked they do this to people. I'm not the only one! I reported to the BBB and they just told them it was "valid" and nothing has been done. I don't plan on taking this lying down. I'm not paying a fee that is INVALID.

KellyW from Dallas, TX on October 9th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1718 and additional information.

Cirro Energy on October 14th, 2020

Bait and switch
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Signed up to a smart lock 12 month plan I thought it was supposed to be a fixed rate plan after two months the price went up more than 10 percent this place is a RIP off stay away

Harryc from Missouri City, TX on September 18th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1719 and additional information.

Cirro Energy on September 28th, 2020

Very good
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Very nice

Abraham Samuel from Houston, TX on September 10th, 2020
Unprofessional
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I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all Cirro have to do is send over a paper... which I was never told about...no one ever told me I needed to feel out everything... my mom is 78 years old and my grandkids are all under the age of 10..., Cirro told me it was my fault because they didn't inform me about the paper which I still don't have And I spoke with a supervisor he told me it was nothing he can do ... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as High as I can because I experience the worst customer service... Maybe everyone need to go back through training..I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off In 2 story house and has been off for 10 hours now my name is Sherri smith this is the only thing I received and when I ask the other agent who stated he was a supervisor how long for this paper he says over 24 hours ok so its still my fault no because I read all the fine print

Cirro Energy They Are Horrible People from Houston, TX on September 9th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1718 and additional information.

Cirro Energy on September 28th, 2020

Goodbye
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I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.

Goodbye from Houston, TX on August 25th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1717 and additional information.

Cirro Energy on September 2nd, 2020

Ok
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Bery good

Rafaelvargas from Hurst, TX on August 4th, 2020
Review
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Easy transition - great monthly average program, used 2nd month of service!

Dreed from Bedford, TX on July 21st, 2020
Lied to
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I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill .

Bad Information from Fort Worth, TX on July 12th, 2020
Avoid!
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My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!

Curtis from North Richland Hills, TX on June 19th, 2020

We're sorry that you are not happy with your experience with Cirro Energy. Please send us an email at feedback@cirroenergy.com with your account #, REF #1715 and additional information.

Cirro Energy on July 8th, 2020

Horrible customer service
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The customer service rep was extremely rude when trying to sign up with Cirro energy. Was not willing to share the plans details to enable the sign up. It looked as though Cirro energy team was least interested in signing up new customers. Has been a horrible experience to sign up with Cirro energy .

Angel from Houston, TX on June 5th, 2020

Thank you for your feedback. We would like to learn more about your experience and see if there's anything we can do to help. Please send us an email at feedback@cirroenergy.com with your account #, REF #1716 and additional information.

Cirro Energy on July 8th, 2020

Cirro Energy
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Easy to sign up, accepted my CC for billing and not one problem so far.

Mike from Baytown, TX on May 24th, 2020
Completely and utterly Aggravating
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My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare.

Sylvia from Tomball, TX on May 11th, 2020

Hi Sylvia. Thanks for taking the time to leave a review. We'd like to investigate the issue with your account to see how we can help. Please contact us at Feedback@cirroenergy.com with your account #, REF #1710 and additional information.

Cirro Energy on May 13th, 2020

Cirro Energy is a scam
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Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter.

New Customer from Houston, TX on April 29th, 2020

We appreciate your feedback. We're sorry that you are not happy with your experience with Cirro Energy. Please send us an email at Feedback@cirroenergy.com with your account #, REF #1711 and additional information.

Cirro Energy on May 13th, 2020

Love the simply flat plan!!
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This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.

Dustie Pittman from Celina, TX on February 11th, 2020
Corrupt and crooked
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This place allowed fraud and Theft. They allowed someone to steal someone's identity and open an account with them without verifying any of the information from the suspect over a year ago I provided police reports and every provided documentation that they ask for to prove that I never opened the account I accrued over $300 worth of expenses fighting them proving that it wasn't me and they refuse to reimburse me for my expenses this company is crooked and corrupt they sent me to collections twice damaging my credit score and ruining my reputation

Alex from 83401 on February 7th, 2020

Alex, thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Cirro, and we would like the opportunity to learn about your experience. Please contact us at email at feedback@cirroenergy.com with your account #, REF #1712 and additional information.

Cirro Energy on May 22nd, 2020

Cirro took over the company I was with.
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Sketchy. 100% Wont send me a letter of credit, (I have a credit freeze due to my identity being stolen last year and I need the letter to not pay a deposit elsewhere).. hangs up on me when trying to ask questions about different plans, and have charged me whatever they wanted since I got out of contract. My electric bill went from about $125 to $300 once I was out of contract, and I had used less power the month I paid $300 than the month I paid $125.

Rachel from Midland, TX on February 5th, 2020

We're sorry that you've had an unpleasant experience with Cirro. Please email us at feedback@cirroenergy.com with your account #, REF #1713 and additional information if you would like to discuss this issue further.

Cirro Energy on May 22nd, 2020

Avoid Cirro Energy At All Cost
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The price rate is high and I found a plan significantly lower and decided to switch. Before switching I went on their website to see when my current contract would end and switched to a new company on the date the website provided me as my contract end date. I then received a $200 cancelation charge. I contacted them to explain that I checked my account on their website to ensure I did not switch companies until my contract provided and one guy I spoke with stated that the date listed as my end date was exactly just the end date for the first part of my contract. I explained to him I trusted their website to provide me with accurate information and I relied on that. I then spoke to his supervisor who told me "You have no proof of what you are saying" and then requested that I send him a screenshot of what I saw. Why would I have taken a screenshot of it?!?! I was a customer of theirs for 9 years and at the end of the day they were not willing to make right THEIR error.

Dee from Sugar Land, TX on January 22nd, 2020

Thank you for your feedback, Dee. Contact us at feedback@cirroenergy.com with your account #, REF #1714 and additional information so that we can make sure to address your concerns.

Cirro Energy on May 22nd, 2020

Autopay fail followed by ripoff
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I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service. My customer service representative for this transaction was Nestor and the supervisor he consulted with the issue was Jorge Rodriguez. Apparently Mr Rodriguez and Cirro wish to take no responsibility for their problematic website and offered no reconciliation for the fees or the lack of communication that anything was wrong with the account. I will never use Cirro again. I paid their little 160$ fees and am taking my business elsewhere. I hope this helps someone choose a better company to do business with. You have many options and this company takes no responsibility for their own issues nor do they appreciate their loyal customers. I hope they go out of business soon.

Victim from Houston, TX on January 6th, 2020

Thanks for taking the time to leave us a review. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at feedback@cirroenergy.com with your account #, REF #1708 and additional information.

Cirro Energy on January 8th, 2020

Fraud! Customers beware
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My bill was Cleary incorrect because of a bad smartmeter that was changed in the middle of the month. 1923 kWh for 2wks compared to 866 kW for last 2wks. I spoke with Jose employee #9809 and he was no help whatsoever. Even after comparing to other correct readings he still would not budge. Extremely obvious they are frauds. I will be changing companies. Customers beware!!

Manuel from Fort Worth, TX on November 2nd, 2019

We're sorry that you are not happy with your experience with Cirro Energy, Manuel. Please send us an email at feedback@cirroenergy.com with your account #, REF #1709 and additional information.

Cirro Energy on January 8th, 2020

Incorrect Information about plans
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We had been with Cirro energy for a year and when our current plan was set to expire, I spoke with a Cirro agent the suggested a plan that she said would only be a small amount more than my current plan, WRONG! My next bill was nearly double what I had paid and I had used less electricity. When I called about the bill, they were surprised that the agent had suggested said plan, but they were not willing to change me to a plan better suited for my house size and usage without the $200 change fee...even if I stayed with their company! Unbelievable. I spoke with 2 agents and I emailed CS to no avail. I would not recommend Cirro!

Harper from Dallas, TX on October 24th, 2019
Billing Problems at Cirro Energy
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I never signed up with Cirro Energy. They purchased my contract from Volterra Energy shortly after I signed up with Volterra. The customer service at Cirro Energy is a joke. So many lies. I ended my service on September 24, 2019. They charged me twice for the same month and then claim they issued a refund to my credit card for the duplicate charge on September 30. That is a lie.Their billing department is incompetent. I initiated a chargeback on my credit card because they lied about issuing a refund to me 3 weeks ago. Everyone should do themselves a favor - NEVER NEVER sign up with Cirro Energy. Too many better options available to deal with these people.

Jeff from Houston, TX on October 22nd, 2019

We're sorry that you're experiencing billing issues. Please email us at feedback@cirroenergy.com with your account #, REF #1706 and additional information with your account information so that we can investigate this issue further.

Cirro Energy on October 23rd, 2019

Bad company, high rate and they over charge
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Bad company, high rate and they over charge

Jitu from Plano, TX on October 19th, 2019

We appreciate you taking the time to leave a review. We are happy to go over usage with you. Please email us at feedback@cirroenergy.com with your account #, REF #1707 and additional information.

Cirro Energy on October 23rd, 2019

Horrible
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I signed up for Cirro Energy on 05/23/2018 and the services were connected on 05/24/2019 for the Smart 24 for 0.099 per kwh. On June 4,2019 while we were waiting to close on our new house, the ac went it. We purchased 2 (small) portable ac units and still received a bill for $274. We moved into our new home on 06/29/2019 so the month of June we did not have any ac. The first bill I received was almost $300. I work from home and I am here all day alone until around 9 pm or after. The next bill I received was for $486. I called and was told my rate was 0.12 per kwh. The first time I called I was told it was the transfer fee. I called again and was told that it was system glitch. I am now waiting for them to fix the issue and I was told that it would take 1-2 billing cycles. My only concern is my lights being cut off and I work from home and I have a child. I read the reviews after this incident and I DO NOT trust these people one bit. I am looking into other services as we speak. I wish I could give negative stars.

Horrified from Richmond, TX on August 20th, 2019
Do not recommend! Zero ratings would be better than a 1 Star
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Back story: I purchased a smart plan 1 year ago with no issues and the process to connect energy was very easy. The billing/managment/customer service representatives however are another story. We receive paper bills and electronic emails for our account. On 2 separate occasions our payment was scheduled and subsequently cancled by Cirro Energy due to some sort of "problem" in the billing cycle. An email or phone call was never made to notify us which subsequently resulted in a disconnection notice being charge and late payments. Our payments had been late a few times but always paid. Automatic payments with our accounts (credit card and a checking account) do not work and their customer service team had been unable to remedy the situation. Most recently we recieved a disconnection notice having never been told the payment never processed resulting in a disconnection of our power the next morning. Oh by the way its the middle of summer and we have 2 month old and family visiting... Again customer service said nothing except for "Sorry" nor did they give a time frame for when power would be reconnected due to the mistake in the billing process. If you want to save some pain and time dealing with your electric company do not go with Cirro Energy, it's not worth your time or money for the pure lack of survice and insufficitent/unreliable billing system.If Cirro responds to this review; pay close attention to how they plan to offer to make these problems right and whether or not they take ownership of their companies lacking customer service/support.

Chris from Wichita Falls, TX on July 2nd, 2019

Hi Chris, this isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at feedback@cirroenergy.com with your account #, REF #1705 and additional information.

Cirro Energy on July 15th, 2019

Continuing Failure of Accounting Department To Accurately Record Payments
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Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.

Wayne Boyce from Grand Prairie, TX on April 6th, 2019

Hi Wayne, this is not the experience we want for our customers, and we'd appreciate the opportunity to further investigate. Please email feedback@cirroenergy.com with your account number and contact information so we may look into this.

Cirro Energy on May 1st, 2019

No bill comparison yet, but seems good
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Title says it.

Greg from Freeport, TX on February 27th, 2019
Horrible company with horrible processes
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For dec billing i was on autopay and somehow my card got declined. Cirro did not even give me the courtsey of a call or email telling me that the payment did not go through and within 5 business days they shut off my electricity. I was out with my kids in the cold and trying to call them and then they tell me that my payment was declined. On top of that to cover their asses they lied they had sent an email and i get an email the next day morning saying my card was declined after i had already restored power.I never choose Cirro energy as my provider but my account was sold to them through Pioneer Energy and now I am stuck in a contract with a company which sucks and doesn't even inform the owners and shuts down the power. Horrible customer service and experience with the company

PS from Sugar Land, TX on January 16th, 2019

Thank you for bringing your issue to our attention. This is not the experience we want for our loyal customers. Please email feedback@cirroenergy.com with your account #, REF# 1701, and contact information.

Cirro Energy on January 30th, 2019

Do not sign up with Cirro Energy....The customer service sucks!
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The Cirro Energy recently merge with Power Express and they bill me twice for one month. Once by Power Express and again by Cirro Energy, each for 15 days interval. I had a contract with Power Express to receive $80 rebates if my usage was more than 800 kwh, Power Express honored the contract and refund me $40 for 1/2 month. Cirro Energy refused to honor it even though they indicated that my contract with Power Express will be honored with same term and pricing. I spend 1/2 hours talking to Cirro Energy customer service without any resolution. This was my first dealing with them and they are terrible company. Stay away from them....

Abby B from Flower Mound, TX on January 7th, 2019

Hi Abby, we're sorry to hear you're unhappy with your plan. Please email feedback@cirroenergy.com with your account #, REF# 1702, and contact information so we may assist you.

Cirro Energy on January 30th, 2019

Cirro is horrible
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I switched to Cirro in August. Everyone of my Bill's have come late. Every bill o get sent a 10 disconnect notice charge and a 15 late fee. I tried to pay my November bill online and was told my credit card expired that I had originally set up my account with. There is no place on the website for me to update my credit card nor can I chose auto pay. Every month I have to pay over phone. I should of never switched from my previous provider. I was with them 5 years and never had any issues. I switched to save money and so far I have paid 100 in bs fees.

Chris from Kingwood, TX on December 20th, 2018

Hi Chris, we're sorry to learn of these billing issues. Please email feedback@cirroenergy.com with your account #, REF# 1703, and contact information so we may look into this.

Cirro Energy on January 30th, 2019

Don't get levelized billing
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Went to levelized monthly billing and they charged me the monthly charge after one week saying that was when the meter was read. Never explained that to me when I signed on.Not cool but I should have expected it.

Ronny P from Seabrook, TX on December 10th, 2018

Thank you for bringing your issue to our attention. This is not the experience we want for our loyal customers. Please email feedback@cirroenergy.com with your account #, REF# 1704, and contact information.

Cirro Energy on January 30th, 2019

What a joke
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We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??????? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now???? Him - There's nothing I can do.By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract.

Heather from Sherman, TX on October 12th, 2018

Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1503-2 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?

Cirro Energy on October 29th, 2018

Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure
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Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts. On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved. Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract! Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms! I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer! And still the Texas PUC closed it out! Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself. So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers?

Tired Of Tone-Deaf Companies from Pearland, TX on October 10th, 2018

Thank you for reaching out. We would greatly appreciate the opportunity to investigate this issue. Will you please email Feedback@CirroEnergy.com with your account number, REF# 1701 and the best phone number to reach you at so we may locate the account, escalate this issue for review and reach out to assist?

Cirro Energy on October 29th, 2018

I paid way to much for my electricity with Cirro
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When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.

CirroNoMore from Fort Worth, TX on September 10th, 2018

Customer satisfaction is very important to us. We apologize for your billing issues. We would love to speak with you to see if there's anything we can do to resolve this problem for you. Please email feedback@cirroenergy.com with your account #, REF# 1700, and contact information so we may look into this further.

Cirro Energy on October 19th, 2018

Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout
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Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st. It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors. Desired Outcome: Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise). They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!!

Consider This 75 from Pearland, TX on September 9th, 2018

Your business is important to us, and we would greatly appreciate the opportunity to look into this issue. Please give us a call at 1-800-692-4776 to speak with one of our customer service representatives or email us your name/address/account number and this issue to service@cirroenergy.com so we may locate the account and further investigate. Thanks!

Cirro Energy on September 28th, 2018

They purchased my account from another company..been with them for the last 3 years
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My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all.

True Texas Woman From The Beach Area. from Arlington, TX on July 19th, 2018
Cirro
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I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider.

Duane from Kennedale, TX on June 11th, 2018
Terrible customer service and scam with all their extra charges
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Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility Commission as they had my monthly bills and payments all messed up and just kept piling on extra charges thinking I owed them money. Their customer service is pitiful and treat you like "money payment" and could care less about a customer. Only reason I have renewed is their rates but you have to call in for best renewal rates.

David In The Fort from Fort Worth, TX on May 17th, 2018
They sell you a fantastic plan and as soon as you get on it they change it!
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Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They lie and tell you anything to sigh you up and then switch and bait you.

David from Groesbeck, TX on May 1st, 2018
Poor billing and customer service practices
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Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and representative stated power had been shut off due to non-payment. When we explained that we had paid, even showing proof that the money had come out of our account, customer service still stated they did not see a payment. We received no notice ahead of time of delinquincy (which we weren't) and no notice of warning of shut off). We paid the bill a SECOND time while on the phone, via debit card, and they sent a work order to Centerpoint to turn the power back on. However, because it was after 6 pm (or 5:30, depending on who you asked) there was no guarantee that the power would be back on that evening. Multiple different customer service agents told us multiple things about whether the work order was priority or not, whether Centerpoint had 2 hours or 24 hours to turn power back on, etc. They could not even tell whether Centerpoint had received the work order (Centerpoint stated for the entire evening that it was not received). The lack of communication between the two companies, and the disparate information coming from alll of the agents, was astounding and disappointing, and we will be looking for another power company as soon as possible.

Krysten P. from Houston, TX on April 12th, 2018
Do Not Use Cirro
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I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask questions. I was going to sign up for web exclusive. The rep said she could do it for me so I did. (Don't believe them because they will mess you up.) I thought everything was set up for March 13. On March 12th I found out that my contract was cancelled. I called and spoke to someone. I was having a bad day. The rep said a mistake was made and it was cancelled because the utilities commission thought there were 3 TXU accounts. So I asked about signing on line to get the Web exclusive. I wanted the $50 credit for the first bill. As the guy was talking he gave me a different plan and I wasn't paying attention. I received an email that stated I had the web exclusive plan. To make a long story short, I was signed up to a different plan. Part of it is my fault for not paying attention but I got the email that said it was the web exclusive. When I spoke to Cirro about it, the supervisor didn't want my email. He said the voice conversation said I agreed to the smart secure 12 plan not the web exclusive. (I think he didn't allow me to hear the whole thing because I know I mentioned the $50 credit.) You would think because of the misunderstanding, I would be given some kind of discount. Now no discount and a higher KWh. I should have stayed with Ambit. I(Since I see the low reviews for Cirro, I am going to drop them when contract is up.)

Tg from Temple, TX on April 11th, 2018
Use your power to choose!!
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Website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time.
I've been with them for years but it's all about making money, not service. From now on I will choose a provide who values SERVICE...isn't that really all they have to sell? They don't produce power, they don't own the distribution lines...it's ONLY service...choose wisely! After having my electricity turned off due to the website not working and then getting a busy signal when I called the 800 line (after being disconnected) I'm moving on.

Unhappy Customer from Lorena, TX on April 10th, 2018
Cirro Jacking Up Prices
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After paying 7.4 cents for the last two years, Cirro raised my billing by 2.5 cents per kw! That's a $90 upcharge for the bill. No notification, period. And then while checking out my billing online, I see that they have jacked it up another penny per kw again for the next bill.That's a $115 upcharge from my previous rate. THIS IS OUTRAGEOUS!.

JB from Decatur, TX on February 6th, 2018
Don't use Cirro Energy
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I have been a wonderful customer for over 2 years. But if you need any plan shorter than 12 months you are majorly screwed and they don't mind it one bit. More in their pocket and the 2 years of being a great customer means nothing. If they can screw you, they will screw you. Simple as that.

MD from Plano, TX on February 6th, 2018
Money not being paid to correct accounts!
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We have had Cirro for many, many years! I have been paying for two different properties with one check for YEARS. I have had NO problems when my payment went to Dallas. Since October,2017, they have messed up the payments. I write on checks which property goes with which amount. Plain an simple. Right? Wrong. They have messed up our two properties Oct. Nov.Dec.an now Jan. I have talked 1to 1 1/2 hours on phone Oct, Nov., Dec. an this month. I also sent them what checks were wrote. How much monies went to each property. I also wrote the date they ran the checks thru! We are paid in Full for both properties, but they keep putting money to other Accounts!!! They keep sending out Cancel notices, which if happens they will be sued an pay expenses! We are paid in FULL for both, if they would just READ CHECK! Since this happened I guess good came from the mess. We switched an will be paying 3 cent LESS a kilowatt. An only a 4.50 extra fee. Wont be paying as much an less Agrivation! YES! I would not recommend, has done a Loyal Customer that paid in Full an on Time wrong!!

Pat from Midland, TX on February 5th, 2018
Very poor Service
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Very poor service. They got my address wrong ,wrong meter than they turn my lights off. REALLY !

Lucy from Wallis, TX on February 1st, 2018
3 Years Loyalty Means NOTHING
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I have had service for three years with Cirro, and the auto-renewal did not work, and I was not notified of the kwh doubling in December. SO, I had a $949 electric bill instead of the normal $450 one. I just switched all my rentals and home to TXU, their customer service SUCKS! I will never use them again, and will recommend all my tenants stay away from them. Pretty sad, when customer service is what attracted me to them in 2015. I asked for credit of the overcharge, and would renew their contract.....NOPE - and the supervisor was also NOPE. NEVER AGAIN. HATE Cirro!!!!!!!!!!!!!!!!!!!

Jeff Summers from Fort Worth, TX on January 24th, 2018
Worst provider !! Dont use
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Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.

Reaz from Allen, TX on December 14th, 2017
No problems
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We have CIRRO for years now and have been pleased thus far.

Good Product from Katy, TX on December 12th, 2017
Reliable and Good Pricing
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Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!

M. Gross from Plano, TX on October 31st, 2017
Not worth
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Bad customer service. they will not let you cancel your service.

Ramesh from Irving, TX on October 24th, 2017
The Worst Energy Company
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This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continued to charge us for days after the storm hit when we had no electricity and we called to shut it off! Shame on you!

Adriana from Houston, TX on October 2nd, 2017
Unethical company
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I have been with Cirro for many years. I just got my bill and they raised my rate by 36%!!!! They claim they notified me they were going to do this, but I never saw anything. They refused to correct the bill. I asked to speak to the CEO and they said they didn't know who he was!

MJ from Southlake, TX on September 15th, 2017
STAY AWAY!
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These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear designed to generate off erroneous late fees . Every issue is instantly the fault of a '3rd' party.

Larry O from Dallas, TX on September 5th, 2017
Not trust worthy
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I was cirro energy customer 2010 and 2015. They had a web site upgrade during feb or march in 2015. During the web site change, my credit card payment did not go through. I manually pay the bill later. Their miserable payment system did not treat my payment (late a little because they web site) and refer this to debt collecting agent. They also keep changing the debt collecting agent. I think I may already pay the same amount twice, they still don't treat my payment as full. So you are going to be a customer, you need to keep your paper payment at hand no matter how long. I sure did not. That's why I may have to pay third time to avoid debt collection, which shout not happen at all.

Terrible Company, Say Away from Katy, TX on August 26th, 2017
SCAM to collect extra cash flow via late fees
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Amazing, i was with Source for 2 plus years. Had been on average monthly billing / auto-pay for 2 years. This racket hijacks the account with allegedly only the info as to to where to send a bill.

Firs bill get is via snail mail (late) , double monthly bill for past 24 months and a LATE fee. Allegedly, no info was transferred over , really, you pick up tens of thousands of customers with no history ... really.

I am betting the officers are laughing out loud at how they did a switch and then added late fess to all those that had auto-pay each month. Bet they are already planning how to spend increased bonus and hundreds of thousands if not millions in late fees.

Larry from Dallas, TX on August 24th, 2017
Billing is a nightmare
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Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.

Tom T from Sugar Land, TX on August 11th, 2017
No renewal notice and rates sky rocketed (from $200 to $500 for one month!!)
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No renewal notice. At least Stream Energy sends you a notice in advance and offers you another plan and allows you time to change carriers or elect another plan.

Poor Business Practice At Cirro from Grapevine, TX on August 11th, 2017
Fraudulent Billing - Debt Collection Agencies
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I canceled my account with Cirro two years and paid it in full. Cirro even confirmed this over the phone and sent me a invoice titled Final Bill. In the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency. Do yourself a favor and stay away from Cirro Energy!

T.Cowart from Tyler, TX on August 4th, 2017
Worst Customer Service in the billing department EVER experienced
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I have one year left on my foolish 2yr contract and I am considering paying the penalty to leave. The long and the short of it is I had auto-pay set up through my debit card...which was hacked TWICE. Each time I called and laboriously explained what had happened and I need to pay the account but would be getting a new card in the mail. You just know when the lights are home but "nobody's home" when you get a representative that obviously dislikes their job....and this happened each time I called. By the 5th call they refused to accept my debit card any more but would accept my bank account number...but I had to input it myself on the website which I had to beg to speak to a supervisor to explain they had me locked out of the website. Finally a supervisor begrudgingly unlocked the website long enough for me to input my account information. As my next due date approached I kept watching my bank account and the payment had not been withdrawn. so once again I called the service dept. I started off asking for a supervisor and the young lady refused to connect me. I tried to explain the situation to her and she said not worry the payment would come out on the due date. I explained that "today" is the due date and she assured me it would come out. 2 days pass... I called back and spoke to a relatively nice man and he informed me my payment did not go through because there wasn't enough money in my account...which was ludicrous. He did let me speak to a supervisor who apologized to me every other word but told me I was blocked for bank card or back account ...so I asked to please verify the number that was input...Sorry he couldn't see the number just the last 3 digits. I had to go to the website and verify it, but I protested I am locked out and cannot verify. After my desperation was finally clear to him he released the account for that one payment but told me I was now going to have to pay my account in person at Walmart or Kroger...so I begged to be released from my contract. I told him it was obvious they really didn't want me as a client so please release me...no can do he said...If you are thinking of Cirro...just say no!!!!

Leslie McCain from Houston, TX on August 3rd, 2017
Poor Billing Service
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As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.

Roger Silver from Mckinney, TX on July 29th, 2017
Don't do it
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Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never happen. I was put on hold for 25 minutes today after I asked for a manager.Would not waive cancellation fee so I could go elsewhere, yet they cannot provide billing platform I had when they acquired my account.

Bill H from Bedford, TX on July 28th, 2017
Don't go with Cirro...
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I submitted the request on 5/25 for a switch effective 5/31. I received confirmation e-mails from Cirro and Texas Electricity Ratings. As of 6/7 the switch in providers had not occurred and I could not create/access my new Cirro account. I called Cirro and was told there was an error i the system and my switch did not go through. Rep could not seem to understand my frustration and why the switch failure was not my fault. He asked me to re-submit request. I advised it was not my fault and I would not, he would affect the switch. He confirmed via telephone voice recording the switch to Cirro. I subsequently received confirmation from former provider of my selection to remain. I also received confirmation from Cirro of the switch. I have written Cirro Customer Service twice. Finally, on 6/27 my account was switched to Cirro. As a result of Cirro's failure to execute my former provider billed me for an additional month. I am wholly unsatisfied with Cirro and their ability to provide adequate customer service.

Dennis from Humble, TX on July 25th, 2017
Worst experience EVER
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Do not be taken in my their door to door guys. They sounds great. However I had to call the company, luckily, for a second meter that the rep promised to fix and just dropped. They would not honor what their sales rep promised or even get close to his promise. I spent two hours on the phone to finally get a promise for a supervisor to call me. No one has and its two days later. I changed my first meter and am so glad TXU called me and actually beat their rate by 2 cents a kWh for both meters and got it transferred back. Be very careful when dealing with these little energy companies. The big ones can beat their rates and have been around a long time.

Dianna E from Slidell, TX on July 18th, 2017
The worst!!
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I'm so happy i dont have to deal with this company anymore!! Alot of hidden fees and the bills are outrageous. When you call they are no help and have no respect for their customers!! I would never recommend Cirro, NEVER!! I just went back to Bounce Energy and got my first bill in the mail. I cant believe i ever left them. Do not get Cirro!! Please do you research before committing yourself to such a horrible company!

Chloe from Corpus Christi, TX on July 10th, 2017
I am done with cirro Energy
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I would never recommend this company to anyone.First year it is average but if you renew 2nd time it was awful . So expensive. Before the first time contract end they send lots of email for reminder, after that I renew for three months they did not send any emails before contract end. I got surprised when I saw the bill. I ask the costumer service they told me your contract end and it starts monthly plans.My usage less but I paid more $25 dollars .

CMK from Katy, TX on May 18th, 2017
Zero energy - how appropriate!
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This company must not have a phone, because after being a loyal customer for years, they shut off my power without notice. I had my account set up on credit card auto pay, and after I lost my card I forgot to update the number. 2 weeks after the due date for the payment, they shut off my power without notice. No phone call, no email, and just an innocuous looking piece of paper that looked exactly like the notice they would send to report that my credit card had been charged. CIRRO ENERGY IS THE WORST POWER COMPANY IN THE WORLD! DO NOT USE THEM!

Long Time Customer Treated Like Garbage from Dallas on November 22nd, 2016
Poor Customer Service
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OnCor made a mistake when changing my meter and transposed numberss resulting in my getting someone else's electic bill. Cirro would not budge in helping make a payment just telling me I had to pay the entire bill.$500 for a 1 bedroom aprtment when my bills have never been over $200 and mostly beneath that. They (Cirro & Oncor) even admitted the situation was not my fault. (After to speaking with Oncor to be sure I was telling the truth) Had to forgo an airline ticket to see my dying father so I could pay their bill or be disconnected;l What a way to treat a long time customer of 10 plus years who has always paid her bill ontime and in full. Very poor service!!!! (Oh, and try not to have your customers on hold for 15-20 minutes) When you get the correction from Oncor you better give me the full credit back including the $10 you charge to send out a disconnect notice. I'm going to be sure everyone knows how poorly you treat people.

Karen Coyne from Euless on November 2nd, 2016
WORST Utility Co. EVER
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This is a horrible company.. they charge a stupid $10 fee to send you a disconnect notice even if you're 1-day late on paying your bill for the month. This $10 fee is in addition to the late fee(averages $4, dependent on the total balance) and the regular monthly charges. There's NO grace period from when you're bill is due to when they issue this stupid disconnect notice and charge a whopping $10 to mail you something that likely costs less than $1 to print and send via USPS. Then, they told me I'd be charged $200 to cancel the service even if I cancel 1-day before the contract expires..... smh RIP-OFF, don't sign up! TRUST ME

New2Lewisville from Lewisville on October 27th, 2016
I'm finished with Cirro
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Cirro Energy is not the company it once was. I liked them when I first signed up, but things have gone downhill. The problems began when I moved to a new residence. I transferred my service to the new home, and endured endless problems with billing. The previous owner of the home also used Cirro, but didn't properly cancel the service like they should have. Cirro then tried to get me to pay their bill, even after I sent them documents showing the precise date that I took over ownership of the house. Worse still, their customer service department repeatedly gave me inconsistent answers to questions and could not resolve my problem. They made promises, then failed to keep them. I am finished with them as an energy provider and plan to find someplace better.

Disgruntled In Katy from Katy on September 22nd, 2016
I love cirro
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I love cirro,!!! Cheap bills!! Only criticism is that that on or charges are more than my bill sometimes! But over all no problems!!

Happy Customer from Dallas on August 15th, 2016
Hidden charges come back later
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Transferred service to another company and, at the time, was assured all was paid up. Over a year later, I start getting calls from a collection agency. Turns out Cirro had additional charges they neglected to tell me about. Now it's too late to go back and challenge. Poor customer service. STAY AWAY FROM CIRRO!!!

R from H on August 10th, 2016
Customer Service & On Line Bill Pay
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I payed my sons bill on line on July 18, 2016 with my Master Card. The payment was deducted from my bank account on the 18th of July. I received an e mail from Cirro with payment confirmation on 19, 16. His power was turned off on Wed. July 20th. Even though I had all payment confirmed data they could not locate payment. To get service restored I had to pay the bill again and pay a reconnect fee. There is a serious problem in their payment Dept. Their Customer Service people are very nice , however their payment Dept. leaves a lot to to be done. I spent over one hour on the phone with customer service to be told I must pay the Bill again to get service restored. You can make your call if you want to do service with this company.

Bettie from Duncanville on July 20th, 2016
Pay your bills on time like most normal legit people & everything will be just fine.
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Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit.

Johnny from Atascocita on July 5th, 2016
Reviews are spot on
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WOW, a lot of reviews are spot on! Cirro has been the worst provider I have ever had in my 27 years of paying the electric bill. I happened to find this web site as I was searching for a new provider. Go with anyone but Cirro. I have been paying more per KWh and terrible customer service. If you miss the due date they charge 10 dollars plus a late fee. They will cut you electric service off within 24 days of the end of billing cycle. I missed one month payment, do to my oversight. Before I got the next months bill they had already disconnected power. Unbelievable!!!! If you are late with a payment expect to be gouged with a "disconnect notice fee" yes a 10 dollar notice for letting you know you are passed due plus!!!! the usual percentage for being late. I understand the need for timely payments but to send an email to you they charge ten dollars!!!!

Scott from Pearland on June 22nd, 2016
DONT USE
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DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I called monday afternoon to set up service. The rep talked me into setting up service on thursday the 26th because they have until midnight to turn on power. I wanted to make sure that we had power on day of move in and she said she couldnt guarentee unless I scheduled for the day before. So I did. Our closing date got pushed out as of wednesday evening to Tuesday May 31st. I immidiately called them to reschedule turn on and they said that they could not reschedule, I spoke to multiple people including a Manager named Carlos. They said that I would be billed for set up, and for 48 hours of use before shut off. I explained to them that the sellers will still be living in this house. They basically said that wasnt their problem. So now I am paying for turn on, the sellers electric bill for 48 hours and then the sellers will have to call and have their electric turned back on for 48 hours before they move out. They did not care that I refused to sign a new contract with a new set up date. I will make sure that everyone I know and my realtor knows to not use this company. Their are other companies thay are comparable.

Michelle from Keller on May 26th, 2016
Terrible online experience
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I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billing with another card. I tried to do so repeatedly online. I would get confirmation that it was all set up and "good to go" and then a month and a half later, I would get a late notice fee. Then when i tried to pay online each month, it kept making me pay late fees even when i wasn't late. I asked multiple customer service reps for help, but the answer was always no. I switched companies because of the difficulty I had with Cirro's online auto pay system. Ridiculous!

Lori from Frisco on May 3rd, 2016
Unhappy
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They very good light company when you pay your bill on time. The bad part is after so many disconnection notices they quick not to give you a payment plan.

Berena Tijerina from Dallas on March 21st, 2016
Poor Service and Failure to followup and crediting my account
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They lost my payment back in October and they threaten to cutoff my electricity. To avoid this I may a payment on my credit card. After several phone calls over a month, they found the payment and stated they posted it to my account. However they had charged me with late fees and disconnect fees. after again complaining, they call and stated I was right and they would credit my account for the additional fees and credit my account plus an additional $25 dollars. The means I am to receive a refund which they agreed. Guess what no refund and when I just wen out and checked my account, I was not credited my double payment. Now they claim I owe them. What a company. I will be writing a letter to the PUC to resolve this issue.

Terry Anderson from Sulphur Springs on January 26th, 2016
Worst business practices in the industry
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Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food.

Barry W Brown from Houston on January 19th, 2016
Very difficult to talk to. Superviser not always available
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Never calls you when the plan expires and You forfet when it is just mentioned as part of the bill. I need a personal call to avoid big increases.

Ms/ Robertson from Dallas on December 11th, 2015
If you want loyalty... get a dawg!
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So my 2-year fixed price agreement ended in August.I take responsibility for not seeing the email that Cirro DID actually send out... between spam and 100's of emails a day, stuff happens.Wat I don't understand about these companies is that when a contract lapses, and you basically gouge your (former!) customers with crazy month-to-month rates, how many customers are going to hang around?And then, as the final "adieu, so long", they slap a "Disconnect Recovery Charge" of $25 on the last bill. And THAT's the piece that gets posts like this, along with whatever I can accomplish on Social Media with a few spare minutes during my day.So, to summarize, I would recommend that () everyone checks when their contracts expire, and (b) check our powertochose.org. Don't hassle yourself with any kind of loyalty to any of these companies... make sure that they know how to do business, and go with the cheapest one out there!Have a great day! russ

Russ from Houston on November 17th, 2015
Does not keep accurate records of renewal date and not holding to agreement
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I renewed with Cirro this summer. Understanding my new rate of 8.3kwh. I have received 3 bills and all hate the higher rate. Every c/s rep I spoke to provides a different answer. Once my contract is over I will definitely switch and never use this company again. I may swith before if continue to have problems.

Cynthia from Sherman on November 9th, 2015
Late Payment Posting
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I have paid my account thru online bank payment system. Everything was good until the last two months. The bank indicates they submitted the payment for it to be received on time. This work great for 4 months, now all of a sudden they do not pot the payment until two weeks later and after it is due. Poor record keeping in my opinion.

Terry Anderson from Sulphr Spngs on November 8th, 2015
Very happy with cirro
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I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company

Lanita Bradshaw from Euless on November 1st, 2015
Not good anymore
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Like others we have been with Cirro for 5 years and have never had any trouble until 3 months ago when I had to contact customer service due to a billing problem. The worst customer service process! Have to enter your account number and address to get to a service rep only to have to give it to them all over again. The service reps have their hands tied and can't help so you have to wait for a supervisor. It took them 2 months to remove a late fee and over 2.5 hours of phone calls...ridiculous. Move on to a different company...they may have good rates but too much competition out there to settle for bad customer service.

Alyssa George from Euless on October 30th, 2015
Worst Customer Service I've Experienced
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I renewed August 5, 2015 over the phone at 9.9 cents/kwh and they do not have any record of it. I got my bill for September and it is now at the rate of 16 cents/kwh because they said they have no record of me renewing the contract. This is the 3rd major problem we've had in the last 3 years. I'm switching providers today. I would recommend you go to another provider as soon as you are able.

Paul from Dallas on October 4th, 2015
Listen to the warnings
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I chose Cirro years ago and have been with them almost five years. I have had endless problems and head aches starting two years ago. I held onto the fact that they were a great company for us before. However, they have gotten ridiculous. It started when they changed the bill date to five days before my monthly payday. I am on a very limited income. I didn't even notice until a few months in when my bill was slightly higher. I asked them to change it, but by then they said they could not because of my payment history. So every month there was a late fee. Then they started handing out disconnect notices two days after the due date permanently charging me the late fee and a disconnection notice. I might add that my bill went up to $160-170 dollars on a plan for a space less than 500 sqft. I don't even have the energy to go through all the twisted things they have done to make extra money at their customers' expense. I will say, I have had up to $190 bill with them and I didn't have a washer or dryer or anything that might use up that kind of electricity. I had another account on another property at the same time 2 bedroom with four people used their $126. A/C all day and night. Three years ago, I would not have thought twice about recommending them. Now my recommendation to those who talk about being with them for several years and happy...just wait.

Naomi from Carrollton on September 4th, 2015
Renewal not received - excessive month-to-month rates
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No renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service..

Ram from Dallas on August 18th, 2015
Billing and late charges
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Cirro has some very questionable practices when posting payments to customer accounts.We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English.

Mike from Plano on July 6th, 2015
Run Away
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I wanted to make sure that I got my bill paid on time so I paid my bill excluding $20.00. My thought process was that I would go by the bank an put 20.00 into by bill account and add that amount to the payment the following day. Well of course I forgot and got busy so I did not do that. weeks later I came home to no lights. I called and got the after hours answering service who then informed me that I was cut of for non payment. I then explained that I had paid and told him the date and amount of the payment from my bank statement. He then informed me that I was disconnected because I was $20.00 short on the payment. I told the guy that I had never heard of a company doing that before. He then told me that he had someone who only owed $5.00 and they were cut off. Well that 20.00 ended up costing me a whole lot more after re-connection fees and food replacement. I bought out of my contract and went with another provider after that.

Ben from Houston on June 29th, 2015
Horrible experience
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Worse customer service. Lost our online payment multiple times, overcharged us, and they're customer service reps never took notes on all the calls we had to make to them, so each call we had to start over.

Lisa from Richardson on June 5th, 2015
Customer server is horrible and they charge more
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Terrible customer service, I've been with them from past 5 years, back those days, its a different company (Kinetic energy) and their customer service is really good. Don't know what happened to these guys from the past 3 years its getting worse and worse! we need to blame their customer service hiring policy! 1. I've requested a move of my service in online! and after a week I called them to confirm and they told me the order got canceled (they didn't gave me the reason), again I placed the order through them on phone and they promised me the services will available at new address by the time I move in.2. I moved in to my new location and called them back for confirmation and they told me they don't see any order for that! every time when I called its a back to square one story. And one guy name Carlos told me he will not transfer my call to his supervisor, when I requested him and the reason he gave me is, I'm not their customer (though I paid monthly bill that afternoon)3. I spoke with half a dozen people there and every one will put me on hold for more than 30 mins before finally transfer the call to other department! its never ending story.I fed up with these guys and closed my account and transferred to new provider.Friends, Cirro is not like old cirro! please move on! they charge more and customer server is horrible.

Sasi Ravella from Houston on June 2nd, 2015
Your Offensive Commercial
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What were you guys thinking when you produced the men boxing exchanging blows to the testicles commercial? Every woman I know is appalled and cringes despite not even having a pair. Please yank that commercial, it is beyond poor taste. Thank you.

Ivonne Carr from Spring on May 16th, 2015
Bad Billing Management
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Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company.

David from Odessa on March 27th, 2015
The reviews here are accurate; wish I had looked here first!
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Thank goodness my contract has ended with this "company". I only wish I had reviewed this website first and avoided the hassle. First and foremost, the people who write about not being able to talk to anyone in Customer Service is VERY ACCURATE. I cannot tell you the HOURS I spent on the phone with agents who had no clue what was going on, and there was NEVER a supervisor available. I frequently spoke with agents in Longview, TX and it sounded like there was always a party going on in the background rather than a business. I was told different things on the phone everytime I called, but no one ever wanted to put anything in writing. I now know it was because they were lying non-stop so they could deny what they said later. The biggest problem in my scenario is that I have a RESIDENTIAL agreement with them, but I was charged 12 months COMMERCIAL delivery charges because they said it was Oncor's decision. The building where I reside was at one time a church with a parsonage. They can see it is only residential now. I was the one who had to do all the leg work and conduct follow thru with Oncor. In the meantime, Cirro just kept pointing the finger at Oncor and robbing me commercial rates. So I have a "residential" agreement, but am really being charged commercial rates. Hmmm....can you say fraud? And even after I pointed all this out to them, they still sent me another residential agreement? Next letter is to Public Utility Commission. Everyone makes mistakes, but a real business has someone there to talk to to work thru problems and then honors what they tell you they will do on the phone.

Lisa M from Brownwood on March 12th, 2015
Don't use this thief company
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I been using this company since 5 years ago every years I renew my contract it's no issue but the last year before when the contract its finish the charge me last 3 month double Brice

Tariq Jaber from Arlington .tx on March 6th, 2015
Horrible Customer Service
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They changed me from a competitive rate to an almost double rate without warning stating that my plan was now a flexible plan and the rates of electricity were higher, while still offering a much lower rate on a flexible rate plan on their website. I ran into some financial problems and called to see if some arrangements could be made and they were extremely unhelpful and unsympathetic even though I had been an on time paying customer for years. I have had it, and am switching services and so they sent me a final bill for January that is over $200 dollars higher than my December bill, and I wasn't even home most of January. DO NOT CHOOSE THIS COMPANY!

Ken Shelton from Bedford on February 5th, 2015
A Nightmare
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When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.

Susan from Webster on January 27th, 2015
Mdavis
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Have been with cirror energy for a few months and they will not work with you when you get behind. Evenif you pay half your bill . They will send you a shut off and you will not get it until about 2 days before yourservices are shut off . The only thing that will save you is to agree to switch hold which prevents you from going to another company.This company is not nice when it comes to customer service.I would stay away from them if all at possible.

Mark Davis from Abilene on January 26th, 2015
No More
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As a preamble, I have been a Cirro customer for years and have an excellent credit rating. Cirro's bill has a due date of the end of the month and if it is paid one day late, you receive a cutoff notice and additional late charges. Over the years, this bill has been missed just because we normally don't pay bills at the end of the month. We requested that the due date be changed to the first of the month. Seems like a simple request that should make everyone happy. They would get paid on schedule and we would not over look the bill. After being refused twice by their front line customer service. I requested a supervisor, who agreed to change the due day. Within a hour I got a call that this could not be done despite the supervisor's agreement, because of my poor payment history. Never mind that they have always been paid within a few days of their due date and I have been a customer more than 6 years. So the only question now, is do I quit now or way 6 months until my contract is up.

Feed Up from Grand Prairie on January 20th, 2015
Cirro System Conversion Problems
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I've been very happy with Cirro Energy for several years. My contract was up for renewal in November, so I tried to renew in October. The site wouldn't work, so the CSR told me to wait about two weeks until the system conversion was done. I renewed on October 18, 2014, and received a confirming e-mail. As of December 1, my contract shows to have expired, my renewal seems to have never happened, and now I am being billed at the market rate. I was just on hold for 30 minutes, only to be told they would have to put my account in investigation mode, and it would take another billing cycle for them to call me back. So far, the NRG sale has Cirro totally screwed up.....

Tracy Evatt from Colleyville on December 1st, 2014
One of the worst
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Horrible Customer Service. To make a long story short I was calling to set up new service and the customer rep actually told me she was to busy and didnt have time to go over their cheapest plan rate available. She said they have lots of different plans and could give me the plan they are trying to push to everyone but did not have time to go through each plan and figure out which one has the lowest rate. Unbelievable. I manage about 100 homes and 3 business and changing my provider for all of them. Upper management really needs to figure out who there best customers are and stop jerking them around. I will never recommend anyone to cirro. I will go out of my way to make sure everyone knows how poor of a company they run.

Tommy from Arlington on October 24th, 2014
Terrible customer service
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I have been a Cirro customer for many many years and was dropped from a low KWPH plan to a month to month plan that almost doubled my KWPH without notice. There was no email, no phone call but apparently they said they mailed a notice to me. To top it off after I called they just blamed me for not renewing and were not helpful in offering me a special rate to retain me as a customer. Even speaking with a supervisor offered no help. Their attitude seemed to be sorry, it was your fault and we really don't care if you go somewhere else or not. So be it.

Zack from Mckinney on October 20th, 2014
This business combination is a fiasco
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Signed a three year contract July 2013. Sold to NRG mid-2014. Cancelled my level billing plan and sent letter telling me I could re-up for level billing after first bill printed. Four phone calls, "our system is down", "transition not complete, call back", unresponsive supervisors, promises to call back not fulfilled. Now I'm "past due" because last statement had two different amounts due on the same date. Can put you back on level billing after you pay that. Oh, and level billing is based on usage since buyout....we can't use your past year usage....And we're in the high usage part of the year. But, cannot get out of contract without penalties. Big company dishonesty and lack of interest in customer service.

BC from Bedford on October 8th, 2014
Cirro Warnings
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I had a great experience with Simple Energy. Cirro bought them and this was a decent experience until they were purchased by another bigger electric company. I locked in a year and then lock in rates were not attractive for this year...so left to market rate. Bills more than doubled. Previous summer I used more energy and bill was...half the price. About 15 cents a kilowatt hour. I called and asked why they did not charge me the current market rate..why this inflated value -- no answer. (Silence on their end). When I asked what their best - lowest lock in rate/contract was. They cited me a horrible rate -- worse than what was available online through their website. When I called them out on it..they said yes -- we have that. They prompted replied with a worse offer as a counter to the "best deal". When I replied with why they did not give me the Lowest rate initially -- they failed to respond. They eventually replied -- would you like to sign up for the 2 year (bad rate they first shared with me). I told them they failed to address why they took advantage of me in the month to month plan, and then would not share with me the lowest rate when requested -- and that I would be switching companies. A week later -- my online profile with that company was deleted...I will have to most likely wait for the bill in the mail and pay it manually.. I was never rude with them. Never paid late. I just wanted to know why I would pay much more than the market rate.. then if it was worth locking in..what could they offer me. I feel the change in management has led them to some foul practices. I would not..would not use them. There are better rates with better service. I signed up with Bounce for month to month...promo rate is 5.6cents. I called them about the market rate.and they said it varies..but did not expect it to vary too much from 8-10 cents in the next month. I have never left a utility complaint before ..but I wanted others to hear this -- it may save you a $300 bill.

Mr Gerk from Round Rock on October 7th, 2014
Worst expreience in my life!! These fraudulent crooks need to be sued and shut down!!
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My confirmation email for service had a date of October 1st. Paid my deposit on the 2nd and services were to be connected on the 2nd...so I was told. The 3rd, still no power. I had been on hold with these jokers for 2 days, hours at a time, told several different stories. By this time it's Friday and there is nothing they can do for us until Monday. I informed them I have an 8 week old infant and a child that needs a nebulizer, still can't help us. Told them to return our deposit and we will find a company that will do what they say and has their crap together...they say 10 to 45 business days to return our deposit! WTF! You can take my momey in 10 seconds, but can't return it for 45 days. We are broke now, can't afford another deposit to get a competent company to provide such a necessary service...not to mention a house full of spoiled food...yet another expense...spent 3 days in a 1 bedroom apartment with my mother and 3 kids...more money...experienced a medical emergency and recovering in the middle of all this...no sympathy, no help! This is the worst company I have ever dealt with and am still in shock that this is even happening or that they can even do this to people!! SHAME ON THEM!!

Sarah Reznicek from Forney on October 6th, 2014
WORST WORST WORST!!! Company ever. PLEASE RUN!
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When you move, they don't close your accounts. They will sign you up on a contract and cancel your contract without your knowledge.Then you will go month to month paying at a really high rate. Outrageously high electricity bills I have ever paid in my whole entire life! $800 worth of electricity bills for a 2 bedroom apartment.

Lilly from Fort Worth on October 3rd, 2014
Is anyone having trouble with their bill?
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All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock.

MC from Nrh on September 24th, 2014
HATE!!!!!!
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Worst company ever!!!!!! went out of contract and am paying .20KWH

MB from Houston on August 14th, 2014
Worst company ever
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I tried to switch to them and they switched me early so I am still trying to get the billing straight. Thank goodness I was able to get out before I was stuck with them.

Carlton Cummins from Pharr on August 9th, 2014
Worst Customer Service
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I cant wait until my contract is up with Cirro, I have never had worse customer service. After months of trying to get them to take care of recurring payment problems, they still turned our power off at 6:30 am with no way of being able to turn it on until after 9, on top of leaving me on hold for over an hour. Once I finally got a hold of someone she would not listen to the problem. I felt I got nowhere on fixing my concerns.

Lacey from Abilene on June 30th, 2014
Time to Renew Contract
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I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers.

Millie Boyett from Katy on June 29th, 2014
Don't do business with Cirro
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This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.

Andy from Round Rock on June 27th, 2014
No issues with this company
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I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was paying 9.6 and now it went up to 11.0c. Looking at the reviews of other companies, I realized that paying the difference will be worth it. Other companies require you to use certain kw if not you get charged for it, others change the plan without letting you know even under a contract. I have never had to ask for an extension for paying my bill and I hope I will never have to, but Cirro doesn't charge you a late fee until 4 days after your bill is due, other companies will not give you even a day. I think after reading horrible stories I will stick with Cirro Energy.

Loren from Katy on June 27th, 2014
NRG buys them, then raises prices
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I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway......

Bob from Houston on May 29th, 2014
No power over Labor Day
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They turned my power off over Labor Day Weekend. No remorse, no regard to the fact it was a three-day weekend. I will admit I was at fault...missed the payment deadline by two days. My bad. But Labor Day Weekend? Really folks...and someone told me, I have not confirmed this, but apparently they can't even do that sort of thing if the temperature is over 80degrees. Either way...if you can't help a person out like that then no thanks.

Matthew from Grapevine on May 9th, 2014
Sen your bill to debt collector before the due date !
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After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector

Rene Mensink from Fort Worth on April 18th, 2014
Say NO to Cirro
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Company Service is non-existent. If you call before 9:00 a.m. or after 6:00 p.m. (i.e. when you can call because you work!!), all you get is a call center that can offer no customer service, reads from a script and insists there is no supervisor on duty to assist, after incompetence is clear with the rep you are talking to. If you set up auto-pay and there is a problem with the card because it expired, or you had to cancel because of fraudulent activity in connection with the card, they don't notify you - they disconnect without proper notification of intent to disconnect. Sick of their lack of service!!!!!!

Bugged from Dallas on March 12th, 2014
Avoid like the swine flu
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I would never recommend this company to anyone. If you have an issue good luck working with their worthless customer service department. Please do not sign up with them regardless of the pricing.

Mike Smith from Dallas on March 10th, 2014
Christie
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They turned my power off and said I didnt make a payment. I had, after I paid it over the phone, I found they had cashed my check. I called back to say you double charged me and I want a refund. The email was a joke. Client services stink. The response was you have a payment due in two weeks so we'll keep the payment. Then said my 25 dollar creit would go towards shut off fee. I wasnt late so why should I pay this! Im swithing. Never going back!

Christie Alford from Wylie on March 5th, 2014
RUN AWAY
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I Rate Cirro Energy very low on account and billing because you need to read the fine print ten times, or possibly call a lawyer and he might be able to help you. My biggest problem with Cirro Energy is they have Cirro customer service. As of right now I would never recommend Cirro Energy to anyone. RUN AWAY.

Levi from Hutto on March 3rd, 2014
What have I gotten myself into?
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Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that customer service was closed today. (Monday) I asked why? The lady said she didn't know, she was just helping out. This is insane. My rate is higher than I agreed to. They have the rate printed in super small print on the bill. Can't wait to dump this rip-off company. I am only locked in till June 10. I wish there was an electric company that I could walk in, ask questions and pay my bill. I am so aggravated!

Jan Dineen from Aransas Pass on March 3rd, 2014
Love Cirro
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I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.

BlondeBird from Dallas on February 11th, 2014
Cirro Saves Me Money
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I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.

Tonyia Canales from Bridgeport on November 7th, 2013
Meh
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Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.

Philip from Dallas on October 28th, 2013
Liars, Crooks, barely legal,
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We have several accounts with them and set up yet another with them. They did not notify current electric
company and got double billed. Also started billing for a security light that does not exist. Transferred
credit to wrong account and disconnected the other account. We told them we did not want it reconnected
They said OK but billed again with a reconnect fee. Power not reconnected. Then told this is in suspension and they kept billing and adding reconnect fees. They say this is all legal and have to
wait for another reconnect to disconnect and pay more fees. it will be worth it to pay the penalty on
all the accounts and never have to deal with them again. Hours every month trying to straighten out
the mess and every representative telling me something different. Unable to talk to a supervisor.
wish they could be stopped.

Carole Atwell from Rockport on October 15th, 2013
Cirro Liars & Thieves
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There so called extensions are deferred payments that they double yes double your bill I just payed them 80 2 weeks ago now I have a 123 dollar bill there saying because of my deferred payment I said deferred I thought it was an extension no one explained this & I also owe for this month 143 wtf what was the "extension for this was just for last Month I owed u guys there over charging me & tricked me

Mike from Dallas on October 3rd, 2013
Awful Billing and customer service
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This tired company will double charge your account and then refuse to give you back the money they stole. I do not recommend this company to anyone. I've had their service for three years and each successive year issues with them have become more numerous. Save yourself a few headaches and go somewhere else. I have never felt the urge to leave a negative review about any company, but this place inspired he yo doll out to warm others of the BS you will experience as their customer.

Sam from Irving on September 23rd, 2013
Good and fair company
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I switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery and ive never paid any hidden feas. i am currently in my second year and still no regrets.

Sean from Killeen on August 12th, 2013
TERRIBLE SERVICE!!!!
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The customer service for this company is a complete joke. I had automated billing and when my card expired I called them a month in advance to notify them of my change in payment with my new card. They did not make record of this change so I called back the next month and gave them the new payment information again, then it happened the next month and the next!!! Then when I submited my final payment they charged it to the wrong card AGAIN and sent me to a collections agency. This is the worst run company ever, I willl never recommend their services to anyone.

Meredith from Houston on July 22nd, 2013
Just fine
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Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.

Robin from Dallas on July 19th, 2013
Solid company but gouges with fees
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My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

RA from Abilene on June 12th, 2013
Wish i could get out!!!!
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I am a new customer of Cirro and i ALREADY hate their service. First of all my lights have been cut off twice, due to non payment. the first payment,came in, the day they cut light off ( how convient for them) The second time my service was interrupted, I had a death in the family and was off paying a payment plan that was set up because the first check that was sent to them was lost, but after making the payment i found out they did receive the payment just posted it to a wrong acct. I hope that they resolve all their issues and i hope that i can get my over payment back. i don't need them to just credit my account. Alod they are making me research the history although i have did my part. Cirro I REALLY HATE YOUR SERVICE...PLEASE LET ME OUT!!!!

KEISHA from Dallas on May 23rd, 2013
Payment and customer services
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I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. .

K P from Dallas County on May 3rd, 2013
Horrible Customer Service
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I recently moved to Texas and signed up with Cirro Energy. Terrible customer service and payments are trouble. I had to fax in proof that I had been making my payments so they could give me credit. I called to transfer service at 8 AM and they said that I had to call back after 10 AM becuase before that was considered after hours service. I cancelled my service.

Sharon from Houston on April 22nd, 2013
Great Customer Service! After hours Customer Service Awesome
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Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)

Betty from Dallas on March 19th, 2013
Beware of Cirro - payment processing nightmare!!
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Everything was good until Cirro had an issue on their end posting our credit card payment. We got confirmation our payments went through, but according to Cirro they didn't. And with absolutely no advance notification our power is shut off on Friday, with my daughter's birthday party and guests arriving today(saturday)It is ridiculous that because of an error on Cirro's end that I sit in a hot house with spoiled food and the saddest 13 year old birthday girl. No supervisors work on weekend, so good luck trying to talk to someone who can help. Beware!

Trista from El Campo on March 16th, 2013
Good thus far for us! Think competitors may be writing bad reports.
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We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot of the other companies and saw terrible reviews of them too, so I felt better. I gathered the competitors write the bad reports on each other. Genuine reports need to get to prospective buyers. I hope this is not true that they write on each other! But sure seems like a common thread of complaints. I do, however, believe Customer service is lacking and "I don 't care attitude"! Hopefully will change that.

Wendy Douglas from Argyle on March 4th, 2013
Cirro is great
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Lowest bills ever. Easy to work with. Highly recommend.

Karen Carleton from Fort Worth on February 26th, 2013
NO TO CIRRO
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I recently switched to a new carrier. As soon as I made the switch, I received the highest electric bill I have ever been billed for. Coincidence? They are a horrible company to deal with. I will pay a higher price with someone else an avoid Cirro at all costs.

Robert from Fort Worth on February 8th, 2013
Poor business practices -- sends all exiting customers to collections
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I have just experienced the worst experience with a business in my lifetime with Cirro energy.Their standard business practice is to not send final bills to exiting customers. Your only notice of an outstanding balance will be an unpleasant contact from ProCollect, the collections agency which serves as Cirro's accomplice in ruining your credit.Avoid this energy company at all costs.

David B from Richardson on January 25th, 2013
Staying with Cirro
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I could save 0.6 cents per kwh by switching to YEP. I generally use 2000 kwh, so that adds up to $12 per month. Cirro has no fixed monthly fee but YEP has a $7.95 monthly fee. That drops the savings to $4.05 per month. I've read lots of reviews of lots of companies, and most of the complaints have to do with things going terribly wrong when switching companies. Do I want to take that risk for $4.05 per month?

If I were using 1000 kwh per month, switching from Cirro to the "less expensive" YEP would actually cost me money because the savings from YEP's lower rate would be less than the additional $7.95 monthly charge.

I've had Cirro for 7 years at this address and several years at a prior address. Call me lucky if you wish, but I've never had a problem with them...so far... It always seems like I should be able to get a better deal. When I go though the fine print and run the numbers, however, the better deal never seems good enough to risk all the things that apparently can go wrong when making a switch.

The second largest category of complains seems to be "My electric company got taken over by another company and everything went wrong after that." Cirro is one of several companies that gets lots of complaints from the customers of companies that they bought. I don't see a way to avoid that risk - any company you pick might be bought out before your contract expires. I wish us all good luck!

Do The Math And Cross Your Fingers from Fort Worth on January 19th, 2013
Cirro Energy
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Cirro Energy best prices and coustomer service a real Texas co Thanks

Bill Murry from League City on January 13th, 2013
Worst customer service - USELESS
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Customer service rude and not helpful or forthcoming even when you are clear about what you need and wanting to know what the next step is. Was told to call Oncor myself. Oncor tells me what the next step is and that CIrro has to send the reconnect order. I call Cirro back to verify that my reconnect order was sent since 1st customer service rep did not mention it. Second customer service rep verifies that the reconnect order is automatic and was sent. Smart meters don't take long once Oncor gets the order. He basically told me what the 1st rep should have said and what the Onocr rep actually did say. Cirro rep even puts an expedite on it for an additional fee, of course. I wait 2 1/2 hrs call Oncor to verify if they have received the order yet from Cirro. No nothing. So much for expedite! Oncor says I should call Cirro back and stay on them. I call Cirro back. Bounce through the IVR. Every "rep" I speak to has limited to no access to my information and doesn't know why the order has not gone over to Oncor yet. The advertised "24 hrs" Customer Service center closes at 8PM. "You can call back in the morning 730AM. I'm just the payment processing center and can't help you. Sorry I have seen this happen before where the customer has a current a account and yet no services for days." UNACCEPTABLE Cirro! I will be taking my business elsewhere. DO NOT USE Cirro as a service provider! Poor service, incompetence, the run around and lies is what you'll get. Their own payment processing people even admit to Cirro's failings and incompetence when it comes to customer service. Piss Poor!

Joyce from Plano on October 25th, 2012
AVOID AT ALL COSTS!
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After specifically asking Cirro to start my service on a certain date, they started it the FOLLOWING DAY!
This caused my old provider to charge me a $200 "early termination" fee. Needless to say, I canceled the Cirro agreement.

Cirro's customer service really sucks.

Poppapug from Mesquite on September 28th, 2012
After almost 2 years I still look forward to my bill each month - which autopays
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If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro.

C from Keller on September 12th, 2012
Cirro Stinks!
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The worst service ever! We started getting weird bills that didn't make sense. We paid all our bills on time, even when we got a bill that said they owed us money! We knew better and since we were using balanced billing we sent our payment in just the same. Then we got a disconnect letter, even though we were paid in full. That was the last straw, we dropped them! Stay away from these guys, they don't know their heads from their bottoms.

Henry Chavez from Houston on August 30th, 2012
Horrible Service!!!!
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Very bad customer service. I had cirro at my old address and transferred them to my new one. They never sent me a reconnection fee notice and they sent a disconnection notice 2 days before they want to disconnect. They have horrible customer service and have BAD record keeping! I'm definitely switching!!!!

Lance from League City on August 28th, 2012
Do NOT ever sign on with Cirro! It is the worst run company I have ever dealt with!
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My problems with this company have been going on for almost a year! In October of 2011, I moved from an apt to a home and contacted Cirro to transfer service. I moved and everything was fine until December of 2011 when I began to receive bills for my old apt - a location I hadn't lived at in 3 months. I contacted Cirro, and they informed me something was done incorrectly on their part when transferring service and they would immediately disconnect the prior location. A few days later the power mysteriously went out at my current location. When I spoke with the supervisor Moses, I found out they had disconnected the wrong address. This just so happened to be during one of the only cold spells in Jan 2012 and I have a little one at home. I repeatedly called trying to see when my power would be turned back on, but the answer from supervisor Moses was that it was not his problem, he was the only manager on duty and they were too busy. Through all this, somehow a third account was opened in my name - the 1st being from my apt, the 2nd being my home, & the 3rd yet another account for my home. I was charged a move in fee for this 3rd account, even though I never moved, & several other fees which were eventually credited back to my account. Then in March 2012 I was sent a disconnect notice for not paying a bill - when in actuality I had paid every bill. After this, I spoke with supervisor Lisa to cancel my service and spent days arguing with the company over why I should be let out of my contract without a cancelation fee. I was sent a final bill in March 2012 and paid it on time, therefore zeroing out my balance with all three accounts closed... or so I thought! Yesterday, 8/9, I got a call from a collection agency saying I was delinquent for approx $150 with Cirro due 8/11 by 1pm. I called supervisor Lisa again, and after a short conversation was disconnected. She never called back. I spent over an hour trying to get her back on the phone, but every time I was told she was on another call. I eventually spoke with yet another person and they informed me it would be taken care of today and I would be notified by a phone call and an email no later than 9am. I was not. I called again tonight, several times attempting to get a supervisor on the phone, and when I finally did - the response was that they were extremely busy and that nothing could be done until next week. So now I get to wait and see if my credit is damaged from a mysterious delinquent amount on a zeroed out account closed 3 months ago. Never, I repeat, NEVER sign on with Cirro Engery. They might fool you by saying you will be saving money, but they actually charge almost $60 a month in delivery charges and extra fees they don't want to explain. The hassle is not worth it!! They are too short staffed, inexperienced, and lack all the basics of proper customer service and communication for that matter.

Sarah from Dallas on August 10th, 2012
So far so good
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I have renewed for the third time. I am very happy with the electric bills each month.
Had a billing problem last year and I will admit it was frustrating to deal with their call center
of people who appear to not talk to each other or document anything. Had to explain the situation every time I had to follow up on it. It took three weeks to prove to them that I had paid before the due date and they had cashed my check before the due date. My bank couldn't believe how stupid they were.
Since that horror show - no problems at all. I 'm keeping them for now.

issue and Yes they asked me FAX a copy of my check.

R Patrick from Grapevine on July 30th, 2012
Cirro igmos on the phone
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Ridiculous customer service, web site doesn't work, boobs on the phone don't know anything. They actually told me to fax , yes send a fax, for web site help. It is still broken.

I have rarely seen worse service in the former republic.

Run away.

Kelly Brittain from Grapevine on July 22nd, 2012
NO CUSTOMER SERVICE
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I have used Cirro Energy at my last two apartments. I loved their low rates. I was going to set it up for my third apartment and called to ask a quick simple question.The woman who answered said that they were closed and i'd have to call back tomorrow. When i told her that the cirro energy website says that I can call 24-7 she said that is for only emergencies and hung up.This is the exact quote from their website: "Call us 24 hours a day, 7 days a week for expert answers to all your electricity questions. You'll see why over 100,000 customers across the state have chosen Cirro Energy for exceptional customer service and electricity savings."-www.cirroenergy.comThere may be more expensive energy rates at other companies but i will take that over Cirro's "customer service" or lack of. It was such a short and simple question too.

Frustrated from Arlington on July 19th, 2012
Terrible Service
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Upon signing with cirro I was told there was not a TDU delivery charge, just their rate per KWH. Then upon receiving my first bill they put the TDU charge double the amount of the electric charge. When I asked for them to pull up the recorded conversation. I was told they wont pull those up unless legal action is taken. and if I break contract I will have to pay each months remaining delivery charges......Do not use cirro......

S.T from Tyler on July 13th, 2012
Great service
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I've been with Cirro for 2-3 years and have had no problems with the service, online payments, etc. I am a church administrator and switched our church (which has a few different meters) to Cirro as well and have had no problem at all. They are not usually the absolute lowest price, but they are pretty close and the convenience of no problems is worth a slightly higher price.

Rick from Glen Rose on July 10th, 2012
Consumer
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I do not recommend this energy company. The telemarketer did not tell me I was signing up for a one year contract. If I would have known I wouldn't have signed up. The next thing I know I am being charged $150 because I went with another energy company. Then when I called customer service they would not allow me to hear the conversation between me and the telemarketer. They said they had the conversation taped but refused to allow me to hear it. I think they didn't let me hear it because the proof would be in my favor. I wouldn't use this company.

Viviana Smith from Waco on June 26th, 2012
Service
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I switched from this company and they promptly sent my account to Collections without making any attempt to reach me. Even their C/S agreed they lack business best practices
Please avoid this company

Ted Olaye from Sugar Land on June 22nd, 2012
STAY AWAY FROM CIRRO!
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This is the WORST electric co i have ever had! I was also,with Kenetic and they were awesome. I feel like i went from the top all the way to the bottom of the barrel. I was on the equal billing plan and Cirro can not get it figured out.It has become a part time job just calling them every week to try and get my bill corrected, it still has not happened. They keep saying one thing on the phone but keep showing on the payment site that i am late. This is the most screwed up incompetent company i have had to deal with, i am on hold with them as i type, still trying to get my bill corrected...can not wait to get away from this night mare of a company!!!!

Linda C from Allen on June 20th, 2012
Run as fast as you can to get away from these crooks!
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I was switched from Kinetic to Cirro and was told in writing that I had to do nothing and my contract would remain in place. I just happened to logon yesterday to change my form of payment and it said my contract had expired even though I just renewed with Kinetic in January (also have a 12 month contract in writing from Kinetic). Cirro put me on month to month with no notice, so my bill is now much higher AND they did not continue average billing as I had with Kinetic. When I called, I got nowhere as the rude C/S person Jessica basically said it was Kinetics fault and there was nothing she could do. Asked for a Supervisor and of course, there was nobody available. I have filed a complaint with the BBB, but I am sure that will go nowhere. They are crooks...stay away!

K.Wilkinson from Carrollton on June 15th, 2012
Former Kinetic customer
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I'm very dissatisfied with the billing
transition between Cirro and Kinetic after
Kinetic was bought out. I feel they really
dropped the ball on getting us switched over.
Apparently many former Kinetic customers had
similar problems. Cirro customer service is
terrible. I'll be switching as soon as my
original contract ends.

Stay away from Cirro!
- Cirro is a Zero. Booooooooo! -

Ben from Austin on April 27th, 2012
Current cirro customer
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Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refreshing to speak to an actual person who cared about my business from the get-go. There are a few companies out there with a slightly better rate (not many)but I'll probably be sticking with Cirro because of the way they treat me-With respect. Thanks, Cirro Energy.

Robert Hicks from Alvin on April 21st, 2012
Terrible
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Like others, I was switched to Cirro from Kinetic.
Their customer service is terrible. I recently
moved and used the opportunity to switch
providers. I had six days of service in one
billing period and they charged me a minimum usage
fee of $15. I talked to a manager and she was less
than helpful, telling me I had no choice. Don't
bother with this company.

Nathan from Lake Jackson on April 17th, 2012
Painless
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No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring.

Marty from Houston on April 6th, 2012
False advertising on plans
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I was promise a 9.6 fix rate/for 12 months/the kwh hours kelp going up now its up to 11.97 kwh/without even advising me/this a rip off/a promise that was not kelp my cirro/i will not recommend this company to anyone i now shopping for a new electric..they dont care about been honesty//all they want is the money.i will rate the company a [f}..

Dorothy M Parker from 10910 Southview/houston Texas 77047 on March 27th, 2012
Good provider.
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Everything is fine, just looking for a lower price.

ME from Plano on March 13th, 2012
No problem here
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My acct with Kinetic Energy dissolved into Cirro Energy with no problems. The changeover was seamless. Would definitely recommend.

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