Cirro Energy Customer Reviews
We've been collecting customer reviews for Cirro Energy so you can get the inside scoop on what it's like to be a customer.
You can order Cirro Energy Energy Plans online.
Ratings by Star
Cirro Energy Customer Ratings:
Average of Cirro Energy Customer Reviews submitted through Texas Electricity Ratings.
Cirro Energy Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Cirro Energy | 1.8/5 | 180 |
Cirro Energy Reviews:
180 total reviews for Cirro Energy.
| Star Rating | Ratings and Link |
|---|---|
| 15 5 star reviews | |
| 23 4 star reviews | |
| 8 3 star reviews | |
| 20 2 star reviews | |
| 114 1 star reviews |
Cirro Energy Top Rated Plans
Cirro Energy Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| Smart Value 24 | 24/months | 13.9¢/kWh |
| Smart Simple 24 Online | 24/months | 16.3¢/kWh |
| Smart Simple 12 Online | 12/months | 16.7¢/kWh |
Dallas Cirro Energy Plans
| Plan | Term | Rate |
|---|---|---|
| Smart Value 24 | 24/months | 12.9¢/kWh |
| Smart Simple 24 Online | 24/months | 15.3¢/kWh |
| Smart Simple 12 Online | 12/months | 15.7¢/kWh |
Featured Review
RAMs Review
I have had a very good experience with Cirro Energy
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Cirro Energy Reviews
5 Star Reviews
Cirro Energy has 15 five star eviews.
Excellent, great company
I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs
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Reliable and Good Pricing
Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!
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Cirro Saves Me Money
I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.
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Great so far!!!
I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive.
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Pleased
We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time.
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HONEST AND TRUE TO THEIR AGREEMENT
Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.
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Great experience with customer service!
After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!
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Review
Easy transition - great monthly average program, used 2nd month of service!
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Cirro Energy
Easy to sign up, accepted my CC for billing and not one problem so far.
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Love the simply flat plan!!
This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.
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No problems
We have CIRRO for years now and have been pleased thus far.
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Love Cirro
I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.
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Great Customer Service! After hours Customer Service Awesome
Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)
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Cirro is great
Lowest bills ever. Easy to work with. Highly recommend.
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Cirro Energy
Cirro Energy best prices and coustomer service a real Texas co Thanks
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Cirro Energy Reviews
4 Star Reviews
Cirro Energy has 3 four star eviews.
Ok, but getting expensive.
I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!
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Northdallas
I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP.
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Cirro Energy Reviews
3 Star Reviews
Cirro Energy has 1 three star eviews.
Solid company but gouges with fees
My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.
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Cirro Energy Reviews
2 Star Reviews
Cirro Energy has 6 two star eviews.
A Nightmare
When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.
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Goodbye
I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.
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Continuing Failure of Accounting Department To Accurately Record Payments
Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.
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Worst provider !! Dont use
Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.
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Billing is a nightmare
Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.
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Don't do business with Cirro
This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.
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Cirro Energy Reviews
1 Star Reviews
Cirro Energy has 60 one star eviews.
Cirro Energy is a scam
Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter.
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Horrible
I signed up for Cirro Energy on 05/23/2018 and the services were connected on 05/24/2019 for the Smart 24 for 0.099 per kwh. On June 4,2019 while we were waiting to close on our new house, the ac went it. We purchased 2 (small) portable ac units and still received a bill for $274. We moved into our new home on 06/29/2019 so the month of June we did not have any ac. The first bill I received was almost $300. I work from home and I am here all day alone until around 9 pm or after. The next bill I received was for $486. I called and was told my rate was 0.12 per kwh. The first time I called I was told it was the transfer fee. I called again and was told that it was system glitch. I am now waiting for them to fix the issue and I was told that it would take 1-2 billing cycles. My only concern is my lights being cut off and I work from home and I have a child. I read the reviews after this incident and I DO NOT trust these people one bit. I am looking into other services as we speak. I wish I could give negative stars.
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Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure
Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts. On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved. Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract! Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms! I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer! And still the Texas PUC closed it out! Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself. So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers?
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Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout
Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st. It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors. Desired Outcome: Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise). They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!!
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Cirro
I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider.
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The Worst Energy Company
This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continued to charge us for days after the storm hit when we had no electricity and we called to shut it off! Shame on you!
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STAY AWAY!
These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear designed to generate off erroneous late fees . Every issue is instantly the fault of a '3rd' party.
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Don't do it
Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never happen. I was put on hold for 25 minutes today after I asked for a manager.Would not waive cancellation fee so I could go elsewhere, yet they cannot provide billing platform I had when they acquired my account.
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The reviews here are accurate; wish I had looked here first!
Thank goodness my contract has ended with this "company". I only wish I had reviewed this website first and avoided the hassle. First and foremost, the people who write about not being able to talk to anyone in Customer Service is VERY ACCURATE. I cannot tell you the HOURS I spent on the phone with agents who had no clue what was going on, and there was NEVER a supervisor available. I frequently spoke with agents in Longview, TX and it sounded like there was always a party going on in the background rather than a business. I was told different things on the phone everytime I called, but no one ever wanted to put anything in writing. I now know it was because they were lying non-stop so they could deny what they said later. The biggest problem in my scenario is that I have a RESIDENTIAL agreement with them, but I was charged 12 months COMMERCIAL delivery charges because they said it was Oncor's decision. The building where I reside was at one time a church with a parsonage. They can see it is only residential now. I was the one who had to do all the leg work and conduct follow thru with Oncor. In the meantime, Cirro just kept pointing the finger at Oncor and robbing me commercial rates. So I have a "residential" agreement, but am really being charged commercial rates. Hmmm....can you say fraud? And even after I pointed all this out to them, they still sent me another residential agreement? Next letter is to Public Utility Commission. Everyone makes mistakes, but a real business has someone there to talk to to work thru problems and then honors what they tell you they will do on the phone.
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What have I gotten myself into?
Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that customer service was closed today. (Monday) I asked why? The lady said she didn't know, she was just helping out. This is insane. My rate is higher than I agreed to. They have the rate printed in super small print on the bill. Can't wait to dump this rip-off company. I am only locked in till June 10. I wish there was an electric company that I could walk in, ask questions and pay my bill. I am so aggravated!
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