Cirro Energy Company Review

Excellent, great company

I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

HONEST AND TRUE TO THEIR AGREEMENT

Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

Always Good Customer Service

Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Very good

Very nice

Meh

Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.

Just fine

Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.

Lying has become a normal practice

I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Goodbye

I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.

Seniors can't afford CIRRO

24 month contract was just over so I called them. They have nothing even close to the old contract. They want me to pay a higher rate that will cost mt $160.00 a year more. Seniors on a FIXED income with gas doubled, eggs $4.00 a doz, CANT AFFORD ELECTRICITY ANYMORE. THEY GOUGE SENIORS and the public. They make a fortune while the people freeze or can't afford to turn on the air. Don't go with CIRRO, they are money hungry, JUST LIKE THE REST OF THE ELECTRIC COMPANIES. They're deliberately causing seniors to do without heat or air-conditioning by over pricing electricity.

Poor customer service

They tell you one thing and do another. No follow up! Find another provider, they are the WORST!!!

Seniors can't afford CIRRO

24 month contract was just over so I called them. They have nothing even close to the old contract. They want me to pay a higher rate that will cost mt $160.00 a year more. Seniors on a FIXED income with gas doubled, eggs $4.00 a doz, CANT AFFORD ELECTRICITY ANYMORE. THEY GOUGE SENIORS and the public. They make a fortune while the people freeze or can't afford to turn on the air. Don't go with CIRRO, they are money hungry, JUST LIKE THE REST OF THE ELECTRIC COMPANIES. They're deliberately causing seniors to do without heat or air-conditioning by over pricing electricity.

Lying has become a normal practice

I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Poor customer service

They tell you one thing and do another. No follow up! Find another provider, they are the WORST!!!

Big mistake.

The one time I was allowed average billing my bill was never close to the same I'm one person I work all day 5 days a week and my electric bill runs between 250 and 300 explain that to me

Referrals

I emailed Cirro about if they have a referral program. My brother signed up with them at my suggestion. They responded back asking about my brother's new account so they could verify it. My next email from them said they don't have a referral program. If they didn't have one, why did they ask me for his account info? I think they say they have a referral program but don't want to pay it. Poor customer service because they lied. Either they do or they don't have a referral program. If they do, why ask customers to verify the new account info? If they don't, why not just say they don't?

Terrible offerings

$328 to $495 for a month with a single person. My family lives in Florida but my mom lives in Texas alone, I have to pay my moms bill every month, the thing is that the bill goes up around $200 each month but theres only one person living in a single room and rarely cooks and does laundry. The bill is going up too much. I think Im going back to TXU. Be careful when interacting with this company.

Excellent, great company

I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

HONEST AND TRUE TO THEIR AGREEMENT

Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

They wouldn't honor a signed contract.

I signed a contract on 2/10/21 and as of 5/18/21 they have not honored a signed contracted rate (that I have receipt that they acknowledged to receive)! Che Traylor and her manager Jess have promised over and over that they'd honor the rate and still they have not. We're escalating it now after multiple attempts over 3 months!!

Terrible

Terrible

Cirro Energy will not do their jobs

I have been with the company for more than 4 years but will be searching for a better one. On March 17th I paid a 490.00 bill completely to 0, instead of taking the switch hold off, they apply it to the next bill? So are you telling me that I have to remain with your company because you guys dont communicate to one another across your system, not only that but Ill Because that happened. I had to pay even more money the following month due to the fault and nobody is in charge to fix there reps mistakes or their actions. Go to another company, youll have a difficult time canceling, etc. in less than 3 months Ive paid over 1200 due to the way they bill etc. tired of dealing with cirro. Cant wait to be done.

Always Good Customer Service

Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Great experience with customer service!

After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!

Worst electric company EVER!!

My bill has tripled since I've been with Cirro, they won't work with you at all!! They don't care about their customers unless your on the autopay system only!! They have double billed me and never admitted to it!! So I was just out that money, to bad!! I'm a single grandmother raising 3 special needs children and they think I'm made of money!! TXU I'm coming back!!

Customer care

Very hard , impossible to talk to anyone in person about service.

Shame on you Cirro !!!

I have a family member who is a customer . During the Covid shut down ,He had an accident which left him in the hospital for 40 days, and resulted in his leg being amputated . They have been in constant contact with Cirro, and paying what they could. Services were disconnected. The bill was paid, and wee told services would be restored by 5pm . Services were not restored, and this man was left in the dark , unable to maneuver through his home !
I am in a business that has 28 utility accounts, with 3 providers . Not 1 if these providers would have done what Cirro has . Shame on you !

Crooked - Crooked - CROOKED!

I had Cirro for a year and had decent service and billing. Always paid on time and no issues. My contract came to an end and I just let it roll into the next year and then I changed providers. I got nasty collection letters on a "Contract Penalty" for $250. I wrote and called to discuss but they continued to say it was due. Now they have put in on my credit for collections! I fullfilled by contrac(s) and they are so crooked they do this to people. I'm not the only one! I reported to the BBB and they just told them it was "valid" and nothing has been done. I don't plan on taking this lying down. I'm not paying a fee that is INVALID.

Bait and switch

Signed up to a smart lock 12 month plan I thought it was supposed to be a fixed rate plan after two months the price went up more than 10 percent this place is a RIP off stay away

Very good

Very nice

Unprofessional

I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all Cirro have to do is send over a paper... which I was never told about...no one ever told me I needed to feel out everything... my mom is 78 years old and my grandkids are all under the age of 10..., Cirro told me it was my fault because they didn't inform me about the paper which I still don't have And I spoke with a supervisor he told me it was nothing he can do ... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as High as I can because I experience the worst customer service... Maybe everyone need to go back through training..I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off In 2 story house and has been off for 10 hours now my name is Sherri smith this is the only thing I received and when I ask the other agent who stated he was a supervisor how long for this paper he says over 24 hours ok so its still my fault no because I read all the fine print

Goodbye

I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.

Ok

Bery good

Review

Easy transition - great monthly average program, used 2nd month of service!

Lied to

I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill .

Avoid!

My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!

Horrible customer service

The customer service rep was extremely rude when trying to sign up with Cirro energy. Was not willing to share the plans details to enable the sign up. It looked as though Cirro energy team was least interested in signing up new customers. Has been a horrible experience to sign up with Cirro energy .

Cirro Energy

Easy to sign up, accepted my CC for billing and not one problem so far.

Completely and utterly Aggravating

My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare.

Cirro Energy is a scam

Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter.

Love the simply flat plan!!

This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.

Corrupt and crooked

This place allowed fraud and Theft. They allowed someone to steal someone's identity and open an account with them without verifying any of the information from the suspect over a year ago I provided police reports and every provided documentation that they ask for to prove that I never opened the account I accrued over $300 worth of expenses fighting them proving that it wasn't me and they refuse to reimburse me for my expenses this company is crooked and corrupt they sent me to collections twice damaging my credit score and ruining my reputation

Cirro took over the company I was with.

Sketchy. 100% Wont send me a letter of credit, (I have a credit freeze due to my identity being stolen last year and I need the letter to not pay a deposit elsewhere).. hangs up on me when trying to ask questions about different plans, and have charged me whatever they wanted since I got out of contract. My electric bill went from about $125 to $300 once I was out of contract, and I had used less power the month I paid $300 than the month I paid $125.

Avoid Cirro Energy At All Cost

The price rate is high and I found a plan significantly lower and decided to switch. Before switching I went on their website to see when my current contract would end and switched to a new company on the date the website provided me as my contract end date. I then received a $200 cancelation charge. I contacted them to explain that I checked my account on their website to ensure I did not switch companies until my contract provided and one guy I spoke with stated that the date listed as my end date was exactly just the end date for the first part of my contract. I explained to him I trusted their website to provide me with accurate information and I relied on that. I then spoke to his supervisor who told me "You have no proof of what you are saying" and then requested that I send him a screenshot of what I saw. Why would I have taken a screenshot of it?!?! I was a customer of theirs for 9 years and at the end of the day they were not willing to make right THEIR error.

Autopay fail followed by ripoff

I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service. My customer service representative for this transaction was Nestor and the supervisor he consulted with the issue was Jorge Rodriguez. Apparently Mr Rodriguez and Cirro wish to take no responsibility for their problematic website and offered no reconciliation for the fees or the lack of communication that anything was wrong with the account. I will never use Cirro again. I paid their little 160$ fees and am taking my business elsewhere. I hope this helps someone choose a better company to do business with. You have many options and this company takes no responsibility for their own issues nor do they appreciate their loyal customers. I hope they go out of business soon.

Fraud! Customers beware

My bill was Cleary incorrect because of a bad smartmeter that was changed in the middle of the month. 1923 kWh for 2wks compared to 866 kW for last 2wks. I spoke with Jose employee #9809 and he was no help whatsoever. Even after comparing to other correct readings he still would not budge. Extremely obvious they are frauds. I will be changing companies. Customers beware!!

Incorrect Information about plans

We had been with Cirro energy for a year and when our current plan was set to expire, I spoke with a Cirro agent the suggested a plan that she said would only be a small amount more than my current plan, WRONG! My next bill was nearly double what I had paid and I had used less electricity. When I called about the bill, they were surprised that the agent had suggested said plan, but they were not willing to change me to a plan better suited for my house size and usage without the $200 change fee...even if I stayed with their company! Unbelievable. I spoke with 2 agents and I emailed CS to no avail. I would not recommend Cirro!

Billing Problems at Cirro Energy

I never signed up with Cirro Energy. They purchased my contract from Volterra Energy shortly after I signed up with Volterra. The customer service at Cirro Energy is a joke. So many lies. I ended my service on September 24, 2019. They charged me twice for the same month and then claim they issued a refund to my credit card for the duplicate charge on September 30. That is a lie.Their billing department is incompetent. I initiated a chargeback on my credit card because they lied about issuing a refund to me 3 weeks ago. Everyone should do themselves a favor - NEVER NEVER sign up with Cirro Energy. Too many better options available to deal with these people.

Bad company, high rate and they over charge

Bad company, high rate and they over charge

Horrible

I signed up for Cirro Energy on 05/23/2018 and the services were connected on 05/24/2019 for the Smart 24 for 0.099 per kwh. On June 4,2019 while we were waiting to close on our new house, the ac went it. We purchased 2 (small) portable ac units and still received a bill for $274. We moved into our new home on 06/29/2019 so the month of June we did not have any ac. The first bill I received was almost $300. I work from home and I am here all day alone until around 9 pm or after. The next bill I received was for $486. I called and was told my rate was 0.12 per kwh. The first time I called I was told it was the transfer fee. I called again and was told that it was system glitch. I am now waiting for them to fix the issue and I was told that it would take 1-2 billing cycles. My only concern is my lights being cut off and I work from home and I have a child. I read the reviews after this incident and I DO NOT trust these people one bit. I am looking into other services as we speak. I wish I could give negative stars.

Do not recommend! Zero ratings would be better than a 1 Star

Back story: I purchased a smart plan 1 year ago with no issues and the process to connect energy was very easy. The billing/managment/customer service representatives however are another story. We receive paper bills and electronic emails for our account. On 2 separate occasions our payment was scheduled and subsequently cancled by Cirro Energy due to some sort of "problem" in the billing cycle. An email or phone call was never made to notify us which subsequently resulted in a disconnection notice being charge and late payments. Our payments had been late a few times but always paid. Automatic payments with our accounts (credit card and a checking account) do not work and their customer service team had been unable to remedy the situation. Most recently we recieved a disconnection notice having never been told the payment never processed resulting in a disconnection of our power the next morning. Oh by the way its the middle of summer and we have 2 month old and family visiting... Again customer service said nothing except for "Sorry" nor did they give a time frame for when power would be reconnected due to the mistake in the billing process. If you want to save some pain and time dealing with your electric company do not go with Cirro Energy, it's not worth your time or money for the pure lack of survice and insufficitent/unreliable billing system.If Cirro responds to this review; pay close attention to how they plan to offer to make these problems right and whether or not they take ownership of their companies lacking customer service/support.

Continuing Failure of Accounting Department To Accurately Record Payments

Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.

No bill comparison yet, but seems good

Title says it.

Horrible company with horrible processes

For dec billing i was on autopay and somehow my card got declined. Cirro did not even give me the courtsey of a call or email telling me that the payment did not go through and within 5 business days they shut off my electricity. I was out with my kids in the cold and trying to call them and then they tell me that my payment was declined. On top of that to cover their asses they lied they had sent an email and i get an email the next day morning saying my card was declined after i had already restored power.I never choose Cirro energy as my provider but my account was sold to them through Pioneer Energy and now I am stuck in a contract with a company which sucks and doesn't even inform the owners and shuts down the power. Horrible customer service and experience with the company

Do not sign up with Cirro Energy....The customer service sucks!

The Cirro Energy recently merge with Power Express and they bill me twice for one month. Once by Power Express and again by Cirro Energy, each for 15 days interval. I had a contract with Power Express to receive $80 rebates if my usage was more than 800 kwh, Power Express honored the contract and refund me $40 for 1/2 month. Cirro Energy refused to honor it even though they indicated that my contract with Power Express will be honored with same term and pricing. I spend 1/2 hours talking to Cirro Energy customer service without any resolution. This was my first dealing with them and they are terrible company. Stay away from them....

Cirro is horrible

I switched to Cirro in August. Everyone of my Bill's have come late. Every bill o get sent a 10 disconnect notice charge and a 15 late fee. I tried to pay my November bill online and was told my credit card expired that I had originally set up my account with. There is no place on the website for me to update my credit card nor can I chose auto pay. Every month I have to pay over phone. I should of never switched from my previous provider. I was with them 5 years and never had any issues. I switched to save money and so far I have paid 100 in bs fees.

Don't get levelized billing

Went to levelized monthly billing and they charged me the monthly charge after one week saying that was when the meter was read. Never explained that to me when I signed on.Not cool but I should have expected it.

What a joke

We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??????? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now???? Him - There's nothing I can do.By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract.

Cirro Energy Inconsistent With Electricity Facts Label Terms Disclosure

Cirro Energy, (parent company is NRG [U.S. Retailers L.L.C.] which is the largest retail electric provider in Texas with subsidiaries Reliant Energy, Green Mountain, and Pennywise), bought out another electric company that I had a contract with, Pioneer Energy. In the Houston Chronicle in the Energy section on August 1, 2018, they quoted spokeswoman Pat Hammond, Cirro will honor the contract terms including the price of energy for the duration of the contracts. On August 21st, 2018, Cirro took over my electric services and on that same date, I received an email telling me I was now enrolled in a Cirro plan called Smart Simple 36 that after talking to Cirro customer service representatives, was told consisted of 12.9 cents per kWh for three years rather than my Pioneer contract that is one year at 8.34 cents per kWh. I was told repeatedly for over a month by Cirro representatives that Pioneer Energy had submitted my contract information that showed that my contract was 12.9 cents kWh for 3 years. This was in spite of my submitting by email to: service@care.cirroenergy.com, my copies of Pioneers Electricity Facts Label, Terms of Service and Rights as a Customer. Also I was told by Pioneer that they had submitted the correct paperwork and to wait and see if they bill me correctly. I was billed according to the Pioneer contract but on the bill, it still showed my plan as Smart Secure 36. During this time, the Texas Public Utility Commission (PUC) was involved. Then on September 20, 2018, Cirro emailed me a copy of my contract that was supposed to have been revised but it STILL showed 12.9 cents per kWh for 3 years. The following day, I received a phone call from Cirros headquarters in Plano, TX, who again told me that my former company, Pioneer Energy, had sent my contract information to Cirro, that showed it to be 12.9 cents per kWh for 3 years. Then after I showed the PUC the most recent contract sent by Cirro, Cirros management told the PUC that they had accidentally sent the wrong contract! Cirro sent another contract but it STILL shows the length of the contract for 3 years. The Texas PUC closed out the complaint anyway, just citing them only for inconsistencies with the Electricity Facts Label (EFL) Terms disclosure and recommended Cirro provide me with a corrected EFL that shows the correct terms. This Texas PUC report was written on 9/24/2018 and I also requested a corrected EFL, but I am still waiting for the Electricity Facts Label that reflects my actual Pioneer Energy terms! I do not understand how a legal contract that is to be honored and was specifically written into the terms of the buyout, is not cause for regulatory agencies like the Texas PUC to take more definitive action to protect consumer rights. I was in this complaint process for over a month with the Texas PUC and Cirro, but instead of Cirro immediately sending the corrected contract that very first day of the complaint, I waited over a full month to finally get a slightly modified contract that STILL was not corrected to the terms of my previous contract with Pioneer! And still the Texas PUC closed it out! Also a fair warning to everyone: whenever you sign up for any electricity service, it is imperative that you save a copy of your Electricity Facts Label as this is your legal contract with that company and without it, unethical companies like NRG and their subsidiaries can, at will, tell customers that the contract information received from the former electricity company is more costly and for longer lengths than what your actual contract terms actually were, and trap you into contracts that are not legal if you dont protect yourself. So, in closing, how would you define the problem? Would you define it like the Texas PUC, as only an inconsistency by Cirro Energy to disclose what my contract terms were after the buyout? Or do you see this as a more serious issue for Cirro customers?

I paid way to much for my electricity with Cirro

When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.

Cirro Signed Me Up for Unauthorized Onerous Plan During Transfer of Pioneer Buyout

Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their Smart Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and dont want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer and submitted it online to Cirro and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st. It has been over three weeks that Cirro has taken over my service & Cirro STILL has me down for the plan THEY signed me up for; I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors. Desired Outcome: Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the Smart Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice! There is a pattern of Cirro Energy doing this to customers that were acquired by business buyouts promising the same contract rates & then later blaming the former company for not providing the correct paperwork dating back to 2011 and possibly even longer than that. This is an unethical, predatory company with a long, long history of this and other customer abuses. Where is Texas consumer protection laws? From where Im standing, they appear to be completely gone and illegal, corrupt business practices are thriving in Texas every single day thanks to removal of regulatory clout that State and Federal agencies use to have (due to legislative changes paid for by companies like Cirro and its parent company NRG with their other subsidiaries consisting of Reliant, Green Mountain and Pennywise). They do not respond to emails any longer and even though they have all the proof they need regarding my previous Pioneer contract, they will not put it in writing so that I am assuming it will cause a late fee on purpose and the start of a highly acrimonious relationship!! I have an excellent credit rating and have no tolerance for these kinds of businesses!!! I have not signed in online as I will not agree to any service agreement with Cirro until my CORRECT contract with Pioneer is in WRITING and I have made that very clear to Cirro. The only contract I have is with Pioneer that I have actually signed and agreed to!!

They purchased my account from another company..been with them for the last 3 years

My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all.

Cirro

I did everything too have cirro for my energy provider and they never followed thur to be my energy provider. now I'm stuck with high electric cost from my old provider.

Terrible customer service and scam with all their extra charges

Had Cirro for several years now. Rates have been very competitive but that's all the good I have experienced. Had to report them once to Texas Utility Commission as they had my monthly bills and payments all messed up and just kept piling on extra charges thinking I owed them money. Their customer service is pitiful and treat you like "money payment" and could care less about a customer. Only reason I have renewed is their rates but you have to call in for best renewal rates.

They sell you a fantastic plan and as soon as you get on it they change it!

Was sold a plan and as soon as we were signed up they changed the rate. TXU did the same thing also. WE are on SSI and needed an affordable rate. They lie and tell you anything to sigh you up and then switch and bait you.

Poor billing and customer service practices

Came home yesterday to find our power had been shut off, which I thought odd because we had just paid our bill via bank draft. Called Cirro, and representative stated power had been shut off due to non-payment. When we explained that we had paid, even showing proof that the money had come out of our account, customer service still stated they did not see a payment. We received no notice ahead of time of delinquincy (which we weren't) and no notice of warning of shut off). We paid the bill a SECOND time while on the phone, via debit card, and they sent a work order to Centerpoint to turn the power back on. However, because it was after 6 pm (or 5:30, depending on who you asked) there was no guarantee that the power would be back on that evening. Multiple different customer service agents told us multiple things about whether the work order was priority or not, whether Centerpoint had 2 hours or 24 hours to turn power back on, etc. They could not even tell whether Centerpoint had received the work order (Centerpoint stated for the entire evening that it was not received). The lack of communication between the two companies, and the disparate information coming from alll of the agents, was astounding and disappointing, and we will be looking for another power company as soon as possible.

Do Not Use Cirro

I switched to Cirro because my brother recommended them. Big mistake. I signed up during a good promotion of 8.3 KWh in February. I called to ask questions. I was going to sign up for web exclusive. The rep said she could do it for me so I did. (Don't believe them because they will mess you up.) I thought everything was set up for March 13. On March 12th I found out that my contract was cancelled. I called and spoke to someone. I was having a bad day. The rep said a mistake was made and it was cancelled because the utilities commission thought there were 3 TXU accounts. So I asked about signing on line to get the Web exclusive. I wanted the $50 credit for the first bill. As the guy was talking he gave me a different plan and I wasn't paying attention. I received an email that stated I had the web exclusive plan. To make a long story short, I was signed up to a different plan. Part of it is my fault for not paying attention but I got the email that said it was the web exclusive. When I spoke to Cirro about it, the supervisor didn't want my email. He said the voice conversation said I agreed to the smart secure 12 plan not the web exclusive. (I think he didn't allow me to hear the whole thing because I know I mentioned the $50 credit.) You would think because of the misunderstanding, I would be given some kind of discount. Now no discount and a higher KWh. I should have stayed with Ambit. I(Since I see the low reviews for Cirro, I am going to drop them when contract is up.)

Use your power to choose!!

Website has glitches. Call the 800 number and you will either get disconnected or it will be busy most of the time.
I've been with them for years but it's all about making money, not service. From now on I will choose a provide who values SERVICE...isn't that really all they have to sell? They don't produce power, they don't own the distribution lines...it's ONLY service...choose wisely! After having my electricity turned off due to the website not working and then getting a busy signal when I called the 800 line (after being disconnected) I'm moving on.

Cirro Jacking Up Prices

After paying 7.4 cents for the last two years, Cirro raised my billing by 2.5 cents per kw! That's a $90 upcharge for the bill. No notification, period. And then while checking out my billing online, I see that they have jacked it up another penny per kw again for the next bill.That's a $115 upcharge from my previous rate. THIS IS OUTRAGEOUS!.

Don't use Cirro Energy

I have been a wonderful customer for over 2 years. But if you need any plan shorter than 12 months you are majorly screwed and they don't mind it one bit. More in their pocket and the 2 years of being a great customer means nothing. If they can screw you, they will screw you. Simple as that.

Money not being paid to correct accounts!

We have had Cirro for many, many years! I have been paying for two different properties with one check for YEARS. I have had NO problems when my payment went to Dallas. Since October,2017, they have messed up the payments. I write on checks which property goes with which amount. Plain an simple. Right? Wrong. They have messed up our two properties Oct. Nov.Dec.an now Jan. I have talked 1to 1 1/2 hours on phone Oct, Nov., Dec. an this month. I also sent them what checks were wrote. How much monies went to each property. I also wrote the date they ran the checks thru! We are paid in Full for both properties, but they keep putting money to other Accounts!!! They keep sending out Cancel notices, which if happens they will be sued an pay expenses! We are paid in FULL for both, if they would just READ CHECK! Since this happened I guess good came from the mess. We switched an will be paying 3 cent LESS a kilowatt. An only a 4.50 extra fee. Wont be paying as much an less Agrivation! YES! I would not recommend, has done a Loyal Customer that paid in Full an on Time wrong!!

Very poor Service

Very poor service. They got my address wrong ,wrong meter than they turn my lights off. REALLY !

3 Years Loyalty Means NOTHING

I have had service for three years with Cirro, and the auto-renewal did not work, and I was not notified of the kwh doubling in December. SO, I had a $949 electric bill instead of the normal $450 one. I just switched all my rentals and home to TXU, their customer service SUCKS! I will never use them again, and will recommend all my tenants stay away from them. Pretty sad, when customer service is what attracted me to them in 2015. I asked for credit of the overcharge, and would renew their contract.....NOPE - and the supervisor was also NOPE. NEVER AGAIN. HATE Cirro!!!!!!!!!!!!!!!!!!!

Worst provider !! Dont use

Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.

No problems

We have CIRRO for years now and have been pleased thus far.

Reliable and Good Pricing

Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!

Not worth

Bad customer service. they will not let you cancel your service.

The Worst Energy Company

This is the worst energy company in Houston! This company is taking advantage of hurricane Harvey victims that have been displaced. They have continued to charge us for days after the storm hit when we had no electricity and we called to shut it off! Shame on you!

Unethical company

I have been with Cirro for many years. I just got my bill and they raised my rate by 36%!!!! They claim they notified me they were going to do this, but I never saw anything. They refused to correct the bill. I asked to speak to the CEO and they said they didn't know who he was!

STAY AWAY!

These guys are bill switching and generating late charges pros. Guessing they generate a large portion of profits by 'billing' practices which appear designed to generate off erroneous late fees . Every issue is instantly the fault of a '3rd' party.

Not trust worthy

I was cirro energy customer 2010 and 2015. They had a web site upgrade during feb or march in 2015. During the web site change, my credit card payment did not go through. I manually pay the bill later. Their miserable payment system did not treat my payment (late a little because they web site) and refer this to debt collecting agent. They also keep changing the debt collecting agent. I think I may already pay the same amount twice, they still don't treat my payment as full. So you are going to be a customer, you need to keep your paper payment at hand no matter how long. I sure did not. That's why I may have to pay third time to avoid debt collection, which shout not happen at all.

SCAM to collect extra cash flow via late fees

Amazing, i was with Source for 2 plus years. Had been on average monthly billing / auto-pay for 2 years. This racket hijacks the account with allegedly only the info as to to where to send a bill.

Firs bill get is via snail mail (late) , double monthly bill for past 24 months and a LATE fee. Allegedly, no info was transferred over , really, you pick up tens of thousands of customers with no history ... really.

I am betting the officers are laughing out loud at how they did a switch and then added late fess to all those that had auto-pay each month. Bet they are already planning how to spend increased bonus and hundreds of thousands if not millions in late fees.

Billing is a nightmare

Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.

No renewal notice and rates sky rocketed (from $200 to $500 for one month!!)

No renewal notice. At least Stream Energy sends you a notice in advance and offers you another plan and allows you time to change carriers or elect another plan.

Fraudulent Billing - Debt Collection Agencies

I canceled my account with Cirro two years and paid it in full. Cirro even confirmed this over the phone and sent me a invoice titled Final Bill. In the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency. Do yourself a favor and stay away from Cirro Energy!

Worst Customer Service in the billing department EVER experienced

I have one year left on my foolish 2yr contract and I am considering paying the penalty to leave. The long and the short of it is I had auto-pay set up through my debit card...which was hacked TWICE. Each time I called and laboriously explained what had happened and I need to pay the account but would be getting a new card in the mail. You just know when the lights are home but "nobody's home" when you get a representative that obviously dislikes their job....and this happened each time I called. By the 5th call they refused to accept my debit card any more but would accept my bank account number...but I had to input it myself on the website which I had to beg to speak to a supervisor to explain they had me locked out of the website. Finally a supervisor begrudgingly unlocked the website long enough for me to input my account information. As my next due date approached I kept watching my bank account and the payment had not been withdrawn. so once again I called the service dept. I started off asking for a supervisor and the young lady refused to connect me. I tried to explain the situation to her and she said not worry the payment would come out on the due date. I explained that "today" is the due date and she assured me it would come out. 2 days pass... I called back and spoke to a relatively nice man and he informed me my payment did not go through because there wasn't enough money in my account...which was ludicrous. He did let me speak to a supervisor who apologized to me every other word but told me I was blocked for bank card or back account ...so I asked to please verify the number that was input...Sorry he couldn't see the number just the last 3 digits. I had to go to the website and verify it, but I protested I am locked out and cannot verify. After my desperation was finally clear to him he released the account for that one payment but told me I was now going to have to pay my account in person at Walmart or Kroger...so I begged to be released from my contract. I told him it was obvious they really didn't want me as a client so please release me...no can do he said...If you are thinking of Cirro...just say no!!!!

Poor Billing Service

As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.

Don't do it

Source left the residential market, and transferred me to Cirro. Their version of average billing is not average billing. Callbacks promised never happen. I was put on hold for 25 minutes today after I asked for a manager.Would not waive cancellation fee so I could go elsewhere, yet they cannot provide billing platform I had when they acquired my account.

Don't go with Cirro...

I submitted the request on 5/25 for a switch effective 5/31. I received confirmation e-mails from Cirro and Texas Electricity Ratings. As of 6/7 the switch in providers had not occurred and I could not create/access my new Cirro account. I called Cirro and was told there was an error i the system and my switch did not go through. Rep could not seem to understand my frustration and why the switch failure was not my fault. He asked me to re-submit request. I advised it was not my fault and I would not, he would affect the switch. He confirmed via telephone voice recording the switch to Cirro. I subsequently received confirmation from former provider of my selection to remain. I also received confirmation from Cirro of the switch. I have written Cirro Customer Service twice. Finally, on 6/27 my account was switched to Cirro. As a result of Cirro's failure to execute my former provider billed me for an additional month. I am wholly unsatisfied with Cirro and their ability to provide adequate customer service.

Worst experience EVER

Do not be taken in my their door to door guys. They sounds great. However I had to call the company, luckily, for a second meter that the rep promised to fix and just dropped. They would not honor what their sales rep promised or even get close to his promise. I spent two hours on the phone to finally get a promise for a supervisor to call me. No one has and its two days later. I changed my first meter and am so glad TXU called me and actually beat their rate by 2 cents a kWh for both meters and got it transferred back. Be very careful when dealing with these little energy companies. The big ones can beat their rates and have been around a long time.

The worst!!

I'm so happy i dont have to deal with this company anymore!! Alot of hidden fees and the bills are outrageous. When you call they are no help and have no respect for their customers!! I would never recommend Cirro, NEVER!! I just went back to Bounce Energy and got my first bill in the mail. I cant believe i ever left them. Do not get Cirro!! Please do you research before committing yourself to such a horrible company!

I am done with cirro Energy

I would never recommend this company to anyone.First year it is average but if you renew 2nd time it was awful . So expensive. Before the first time contract end they send lots of email for reminder, after that I renew for three months they did not send any emails before contract end. I got surprised when I saw the bill. I ask the costumer service they told me your contract end and it starts monthly plans.My usage less but I paid more $25 dollars .

Zero energy - how appropriate!

This company must not have a phone, because after being a loyal customer for years, they shut off my power without notice. I had my account set up on credit card auto pay, and after I lost my card I forgot to update the number. 2 weeks after the due date for the payment, they shut off my power without notice. No phone call, no email, and just an innocuous looking piece of paper that looked exactly like the notice they would send to report that my credit card had been charged. CIRRO ENERGY IS THE WORST POWER COMPANY IN THE WORLD! DO NOT USE THEM!

Poor Customer Service

OnCor made a mistake when changing my meter and transposed numberss resulting in my getting someone else's electic bill. Cirro would not budge in helping make a payment just telling me I had to pay the entire bill.$500 for a 1 bedroom aprtment when my bills have never been over $200 and mostly beneath that. They (Cirro & Oncor) even admitted the situation was not my fault. (After to speaking with Oncor to be sure I was telling the truth) Had to forgo an airline ticket to see my dying father so I could pay their bill or be disconnected;l What a way to treat a long time customer of 10 plus years who has always paid her bill ontime and in full. Very poor service!!!! (Oh, and try not to have your customers on hold for 15-20 minutes) When you get the correction from Oncor you better give me the full credit back including the $10 you charge to send out a disconnect notice. I'm going to be sure everyone knows how poorly you treat people.

WORST Utility Co. EVER

This is a horrible company.. they charge a stupid $10 fee to send you a disconnect notice even if you're 1-day late on paying your bill for the month. This $10 fee is in addition to the late fee(averages $4, dependent on the total balance) and the regular monthly charges. There's NO grace period from when you're bill is due to when they issue this stupid disconnect notice and charge a whopping $10 to mail you something that likely costs less than $1 to print and send via USPS. Then, they told me I'd be charged $200 to cancel the service even if I cancel 1-day before the contract expires..... smh RIP-OFF, don't sign up! TRUST ME

I'm finished with Cirro

Cirro Energy is not the company it once was. I liked them when I first signed up, but things have gone downhill. The problems began when I moved to a new residence. I transferred my service to the new home, and endured endless problems with billing. The previous owner of the home also used Cirro, but didn't properly cancel the service like they should have. Cirro then tried to get me to pay their bill, even after I sent them documents showing the precise date that I took over ownership of the house. Worse still, their customer service department repeatedly gave me inconsistent answers to questions and could not resolve my problem. They made promises, then failed to keep them. I am finished with them as an energy provider and plan to find someplace better.

I love cirro

I love cirro,!!! Cheap bills!! Only criticism is that that on or charges are more than my bill sometimes! But over all no problems!!

Hidden charges come back later

Transferred service to another company and, at the time, was assured all was paid up. Over a year later, I start getting calls from a collection agency. Turns out Cirro had additional charges they neglected to tell me about. Now it's too late to go back and challenge. Poor customer service. STAY AWAY FROM CIRRO!!!

Customer Service & On Line Bill Pay

I payed my sons bill on line on July 18, 2016 with my Master Card. The payment was deducted from my bank account on the 18th of July. I received an e mail from Cirro with payment confirmation on 19, 16. His power was turned off on Wed. July 20th. Even though I had all payment confirmed data they could not locate payment. To get service restored I had to pay the bill again and pay a reconnect fee. There is a serious problem in their payment Dept. Their Customer Service people are very nice , however their payment Dept. leaves a lot to to be done. I spent over one hour on the phone with customer service to be told I must pay the Bill again to get service restored. You can make your call if you want to do service with this company.

Pay your bills on time like most normal legit people & everything will be just fine.

Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit.

Reviews are spot on

WOW, a lot of reviews are spot on! Cirro has been the worst provider I have ever had in my 27 years of paying the electric bill. I happened to find this web site as I was searching for a new provider. Go with anyone but Cirro. I have been paying more per KWh and terrible customer service. If you miss the due date they charge 10 dollars plus a late fee. They will cut you electric service off within 24 days of the end of billing cycle. I missed one month payment, do to my oversight. Before I got the next months bill they had already disconnected power. Unbelievable!!!! If you are late with a payment expect to be gouged with a "disconnect notice fee" yes a 10 dollar notice for letting you know you are passed due plus!!!! the usual percentage for being late. I understand the need for timely payments but to send an email to you they charge ten dollars!!!!

DONT USE

DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I called monday afternoon to set up service. The rep talked me into setting up service on thursday the 26th because they have until midnight to turn on power. I wanted to make sure that we had power on day of move in and she said she couldnt guarentee unless I scheduled for the day before. So I did. Our closing date got pushed out as of wednesday evening to Tuesday May 31st. I immidiately called them to reschedule turn on and they said that they could not reschedule, I spoke to multiple people including a Manager named Carlos. They said that I would be billed for set up, and for 48 hours of use before shut off. I explained to them that the sellers will still be living in this house. They basically said that wasnt their problem. So now I am paying for turn on, the sellers electric bill for 48 hours and then the sellers will have to call and have their electric turned back on for 48 hours before they move out. They did not care that I refused to sign a new contract with a new set up date. I will make sure that everyone I know and my realtor knows to not use this company. Their are other companies thay are comparable.

Terrible online experience

I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billing with another card. I tried to do so repeatedly online. I would get confirmation that it was all set up and "good to go" and then a month and a half later, I would get a late notice fee. Then when i tried to pay online each month, it kept making me pay late fees even when i wasn't late. I asked multiple customer service reps for help, but the answer was always no. I switched companies because of the difficulty I had with Cirro's online auto pay system. Ridiculous!

Unhappy

They very good light company when you pay your bill on time. The bad part is after so many disconnection notices they quick not to give you a payment plan.

Poor Service and Failure to followup and crediting my account