Our Grading of Express Energy

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Express Energy Plan Summary

Express Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Champion Energy Services and Entrust Energy instead.

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Customer Reviews of Express Energy

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Most Recent Express Energy Reviews  


Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. Mike from Round Rock TX




4-5 Star Reviews: 1 (4%)



Perfect for me

Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.

Mike from Round Rock, Texas
October 10th, 2017

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3-4 Star Reviews: 2 (9%)



First tier of customer support frustratingly unhelpful

Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of

Jed Blanks from Santa Fe, Texas
November 14th, 2018

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2-3 Star Reviews: 2 (9%)



Horrible

They over charged and would only allow us to pay our account through auto draft. I get paid bi-weekly and it never fell on a pay week and wouldn't allow us to change to draft date.

Thiele from West, Texas
May 22nd, 2020

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1-2 Star Reviews: 19 (83%)



Hard to sign up

I tried to sign up on line, and after completing all forms and information, they made me call customer service. After 45 minutes on the phone, I thought all was good. 3 days after my service they called and said they needed my credit card information (which I already had given) to start service. Very shady.

Scott from Spring, Texas
June 15th, 2020

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Express Energy News  


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Express Energy FAQs  


Where can I order Express Energy electricity?


Express Energy does not have any electricity plans

Where can I order Express Energy natural gas?


Express Energy does not have any natural gas plans

What do customers think about Express Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Express Energy customer review is 1.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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