Our Grading of Express Energy
Customer Reviews of Express Energy
Most Recent Express Energy Reviews
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. — Mike from Round Rock TX
4-5 Star Reviews: 1 (7%)
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.
3-4 Star Reviews: 2 (13%)
Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of
2-3 Star Reviews: 1 (7%)
I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months.
1-2 Star Reviews: 12 (80%)
Almost all business provide a one time exception to remove a late fee, this company does not and is not willing whatsoever be understanding. Doesn't matter if things have been strenuous at home, work, and I get blown up with thousands of e-mails so some could fall through the cracks - there's no exception for them. Not even just one time. It's unbelievable that a company would not remove a late fee to save a customer and it's reputation. I would NOT recommend this company to anyone and would strongly encourage people to stay away if customer service is important.
Express Energy News
Express Energy FAQs
Where can I order Express Energy electricity?
Express Energy does not have any electricity plans
Where can I order Express Energy natural gas?
Express Energy does not have any natural gas plans
What do customers think about Express Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Express Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!