Our Grading of Express Energy

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Express Energy Plan Summary

Express Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Chariot Energy and Pulse Power instead.

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Customer Reviews of Express Energy

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Most Recent Express Energy Reviews  


Good Experience
Have been satisfied with all aspects of their plans and service. Would recommend them. PTin BigD from Dallas TX

Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. Mike from Round Rock TX



4-5 Star Reviews: 2 (8%)



Good Experience

Have been satisfied with all aspects of their plans and service. Would recommend them.

PTin BigD from Dallas, Texas
July 16th, 2020

Billing & Account Management
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3-4 Star Reviews: 2 (8%)



First tier of customer support frustratingly unhelpful

Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of

Jed Blanks from Santa Fe, Texas
November 14th, 2018

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2-3 Star Reviews: 2 (8%)



Horrible

They over charged and would only allow us to pay our account through auto draft. I get paid bi-weekly and it never fell on a pay week and wouldn't allow us to change to draft date.

Thiele from West, Texas
May 22nd, 2020

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1-2 Star Reviews: 21 (81%)



If I could give them a zero I would!!!

horrible customer service and billing!!! Because of a glitch in THEIR SYSTEM they ended up charging me several times but it appears in their system i wasn't charged. After getting on the phone with them for WEEKS and providing bank statements and calling the bank several times, THEY CUT OFF MY ELECTRICITY!!!!
of course since it was 100 degrees out and in the middle of a work day and I tried to get in touch with them for 2 hours I ended up switching to another provider. And now they're charging 400 dollars for a termination fee! I wouldn't have to if you didn't CUT OFF MY POWER!!! but of course since their customer service is quite inexperienced and they aren't trained so its like talking to a brick wall.

DO NOT USE THIS HORRIBLE COMPANY

Nadean Khedr from Katy, Texas
August 13th, 2020

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Express Energy News  


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Express Energy FAQs  


Where can I order Express Energy electricity?


Express Energy does not have any electricity plans

Where can I order Express Energy natural gas?


Express Energy does not have any natural gas plans

What do customers think about Express Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Express Energy customer review is 1.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Express Energy Plans  


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