|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time.
We set up auto draft when we signed up with this company and every month we get a notice saying the bill is not paid. We call and pay over the phone with the exact same credit card and have them update their system and yet the same thing happens every month (and has been for 10 months now).
We have no way to log into our account online and they will not help us reset our password.
Today we came home to our electricity turned off, we called and the system said we owed $0.00 by tomorrow. They claimed to have sent the turn off power notice before we paid our bill and then sent a retraction notice right after but would not provide us with any evidence or confirmation. The customer service representative was very rude, unhelpful, and had no knowledge on how to help us. They say our power "might" turn back on within 2-3 hours.
We will be contacting a lawyer to see about getting out of our contract with this awful company.
SAVE YOURSELF FROM THE WORST MISTAKE OF YOUR LIFE - CHOOSE A DIFFERENT ENERGY COMPANY. ”
“ This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 minutes and then they typically hang up. When you do speak with someone, they only speak Spanish, or very poor English and are unable to help. I have emailed multiple times, I only receive automated replies. They charged me $295 for the wrong account, still haven't received a refund, and I'm still being charged for two accounts. Choose ANY other company. ”
“ I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went flawlessly. However, I now have a question about my current bill (no bill this month and no new charges posted online). So I called...many times over the last few business days. I can't get anyone to answer the phone. M-F, 9a-6p are their advertised hours. I get into their IVR, wait on hold for about 7 1/2 minutes, and then my call is dropped. This has happened every time I've called them. I'm about to decide that, yes, they have a customer support line. They just don't staff it. ”
They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up
They told me I could monitor my usage via smartmetertexas...complete lie
I am new to Texas, will dump these sleazebages as soon as my 12 month contract is up ”
“ Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it 11.9 for every kw over that. I have a very small house and the $300.00 bill I received was a shock, I have owned this home for 4 years and the most I ever paid was 187.00 Due to Christmas lights. I have ran a pool pump and even with that never saw a $300.00 bill. Please read all the fine print, they will trap you. Don't bother calling you cannot reach anyone in CS. I am now in the process of looking for another company. ”
“ Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registered with them, so the customer is not able to use. He also told me that at the end of my contract I was able to get the exact same plan again, that is was not only for new customers. Also a complete lie, the only plans they provided with me afterwards were for HUGE rate increases. Website functionality is pretty lousy, often gives me errors and the usage section of the website is very inaccurate - have to go to each individual bill to see the actual usage. Very lousy company, much much better ones available. ”
“ Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. ”