Our Grading of Express Energy

Rating Overall

show/hide details


How Ratings Work

Express Energy Plan Summary

Express Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Iberdrola Texas and Constellation instead.

View Express Energy Plans

Customer Reviews of Express Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Express Energy Reviews  


Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. Mike from Round Rock TX




4-5 Star Reviews: 1 (7%)



Perfect for me

Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.

Mike from Round Rock, Texas
October 10th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (13%)



First tier of customer support frustratingly unhelpful

Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of

Jed Blanks from Santa Fe, Texas
November 14th, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 1 (7%)



Shorten my Deposit Check

I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months.

TEE from Wichita Falls, Texas
November 8th, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 12 (80%)



Billing/customer service - do not value customers

Almost all business provide a one time exception to remove a late fee, this company does not and is not willing whatsoever be understanding. Doesn't matter if things have been strenuous at home, work, and I get blown up with thousands of e-mails so some could fall through the cracks - there's no exception for them. Not even just one time. It's unbelievable that a company would not remove a late fee to save a customer and it's reputation. I would NOT recommend this company to anyone and would strongly encourage people to stay away if customer service is important.

Express energy does no value customers from Dallas, Texas
March 11th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Express Energy News  


No applicable blogs have been written


Express Energy FAQs  


Where can I order Express Energy electricity?


Express Energy does not have any electricity plans

Where can I order Express Energy natural gas?


Express Energy does not have any natural gas plans

What do customers think about Express Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Express Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Express Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Earn Big Bill Credits
12 months
8.9¢ / kwh
at 1,000 kWh per bill
$109 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!
  • Up & Coming Provider
    12 months
    7.0¢ / kwh
    at 1,000 kWh per bill
    $122 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • 100% Solar Energy
  • 12 Month Fixed Rate
  • Popular New Provider
  • 3 Year Price Stability
    36 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $115 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Fixed Energy Price
  • No hidden fees or base charges
  • 100% Texas Wind
  • 100% Clean Energy
    24 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • New Provider in Texas
  • No hidden fees or base charges
  • 100% Clean Energy
  • All Express Energy Plans