Our Grading of Express Energy

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Express Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Champion Energy Services and Spark Energy instead.

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Customer Reviews of Express Energy

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Most Recent Express Energy Reviews  


Actually Not That Bad
To preface, all electric companies you'll work with in Houston are terrible. They will squeeze as much money out of you as possible and use very tricky tactics to run up your bill and bait and switch you into a bad deal. That said, Express was actually not that bad compared to others. They had very transparent pricing, they did warn me when my plan was up for renewal, and worked with me to get the best deal at renewal time. After moving out of state, the termination procedure was also uneventful, without complications or hidden fees. The only rocky part was in the beginning when they charged me a full month for like four days. Per the contract, they could technically do this, but I had specifically discussed this with a representative beforehand who told me that wouldn't happen. After much complaining, they did end up prorating the bill, probably because I had recorded the conversation with that representative, so they had to honor it. But other than that, a fairly pleasant experience. Your cost will go up after the intro period, but that's typical for any electric company, so just shop around and if you find something better, Express may match it without having to switch companies and deal with another sketchy provider. Customer service people were generally quite helpful. Nick from Houston TX

Good Experience
Have been satisfied with all aspects of their plans and service. Would recommend them. PTin BigD from Dallas TX

Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. Mike from Round Rock TX


4-5 Star Reviews: 3 (10%)



Actually Not That Bad

To preface, all electric companies you'll work with in Houston are terrible. They will squeeze as much money out of you as possible and use very tricky tactics to run up your bill and bait and switch you into a bad deal. That said, Express was actually not that bad compared to others. They had very transparent pricing, they did warn me when my plan was up for renewal, and worked with me to get the best deal at renewal time. After moving out of state, the termination procedure was also uneventful, without complications or hidden fees. The only rocky part was in the beginning when they charged me a full month for like four days. Per the contract, they could technically do this, but I had specifically discussed this with a representative beforehand who told me that wouldn't happen. After much complaining, they did end up prorating the bill, probably because I had recorded the conversation with that representative, so they had to honor it. But other than that, a fairly pleasant experience. Your cost will go up after the intro period, but that's typical for any electric company, so just shop around and if you find something better, Express may match it without having to switch companies and deal with another sketchy provider. Customer service people were generally quite helpful.

Nick from Houston, Texas
February 1st, 2021

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3-4 Star Reviews: 2 (7%)



First tier of customer support frustratingly unhelpful

Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of

Jed Blanks from Santa Fe, Texas
November 14th, 2018

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2-3 Star Reviews: 2 (7%)



Horrible

They over charged and would only allow us to pay our account through auto draft. I get paid bi-weekly and it never fell on a pay week and wouldn't allow us to change to draft date.

Thiele from West, Texas
May 22nd, 2020

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1-2 Star Reviews: 24 (80%)



Express Energy Sucks!!!

This company is a joke! Do not do business with them! They cut power randomly to conserve energy and then they turn off their customer service phone number for 24 hours to avoid having to take calls from their rightfully so upset customers. I have a $0 balance due, have had no power for 24 hours and their phone is off and the only thing you can do is pay your Bill over the phone. Keep in mind, its currently 19 degrees here too. Con artists who dont care about your family and will play with your comfort and lovely hood even with a ZERO balance or bill due! Also when half of Austin is out of power, its all Express Energy customers who lost power. Everyone else I know with a 1st party provider has their power on right now. This pathetic excuse for a company has had me in the dark for 24 hours with no one picking up their phone and in below freezing weather.

Express Energy Sucks from Pflugerville, Texas
February 15th, 2021

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Express Energy FAQs  


Where can I order Express Energy electricity?


Express Energy does not have any electricity plans

Where can I order Express Energy natural gas?


Express Energy does not have any natural gas plans

What do customers think about Express Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Express Energy customer review is 1.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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