Express Energy Customer Reviews

We've been collecting customer reviews for Express Energy so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest Express Energy Electricity rates and plans in Texas

Express Energy Customer Ratings:

Average of Express Energy Customer Reviews submitted through Texas Electricity Ratings.

Score Details:

Company Stars Rating Reviews
Express Energy
1.6/5 36

Express Energy Reviews:

36 total reviews for Express Energy.

Star Rating Ratings and Link
1 5 star reviews
2 4 star reviews
2 3 star reviews
2 2 star reviews
29 1 star reviews

Energy Plans from Express Energy competitors

Unlike Express Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings

Houston Plans from Top Rated Providers

Company Term Rate
Chariot Energy 36/months 12.2¢/kWh
4Change Energy 24/months 12.4¢/kWh
Gexa Energy 12/months 12.4¢/kWh
Constellation 12/months 12.9¢/kWh
Reliant 24/months 13.9¢/kWh
Rates as of Dec 09, 2023 at 11:36 AM

Dallas Plans from Top Rated Providers

Company Term Rate
Chariot Energy 36/months 11.5¢/kWh
4Change Energy 24/months 12.3¢/kWh
Gexa Energy 12/months 12.3¢/kWh
Constellation 12/months 12.9¢/kWh
Reliant 24/months 13.5¢/kWh
Rates as of Dec 09, 2023 at 11:36 AM

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Reviews

5 Star Reviews

has 1 five star eviews.

Perfect for me

Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.

Mike from Round Rock, TX on October 10th, 2017

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Reviews

4 Star Reviews

has 0 four star eviews.

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Reviews

3 Star Reviews

has 0 three star eviews.

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Reviews

2 Star Reviews

has 1 two star eviews.

Shorten my Deposit Check

I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months.

TEE from Wichita Falls, TX on November 8th, 2018

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Reviews

1 Star Reviews

has 22 one star eviews.

Express energy are liars and crooks

This company is very unethical and really screwed me over when I moved. I follows their policies and procedures and sent them the move address to my new home so I could not get charged for leaving early, thats what they request. They never founded my after they said they would on email, they basically lied to me several times. I will be reporting the. To the Texas Utilities Commission who regulates electric companies.

Mark Boren from Arlington, TX on December 24th, 2021

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Predatory, borderline criminal company!

Flash 12 plan only credits $100 monthly bill credit if 1,000 kwH usage is reached. When my second months bill was double the price of 1st month, I immediately cancelled. $206 Early Termination Fee assessed to my bill. What a freakin joke. Are you kidding me!? Switched to Reliant energy, same usage this month, bill less than half the price or Express. Honestly these people are equivalent to snake oil salesman from the turn of the century. Will step over your dead body in an effort to north get their shoes dirty. Electricity providers are now the modern days scum to our society. USE ANY OTHER COMPANY OTHER THAN EXPRESS ENERGY, YOU CAN THANK ME LATER!

David Irvin from Dallas, TX on April 6th, 2021

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Beware of these guys

Pay extra attention to your bill, especially the advertised Oncor Delivery Charge that's shown.I noticed that they increased mine to a different rate in my bill than what was originally advertised on the EFL label.

John from Mansfield, TX on July 7th, 2020

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Very poor customer experience.

I was switched back to express after two months under a new provider without my consent. By the time I figure it out express had withdrawn over $1k from my bank account nothing like paying twice for the same energy. Ive call and tried to work out a plan with express as their rate was almost twice as high the plan I actually signed up for. Instead of working with me they just sent me to collections. What I really hatted was their customer service saying over and over I understand how you feel. Really you understand how it feels to be charged twice as much for something than what you agree to and anyone you talk to cant help you or give you any information on how work out a solution. I really dont understand how this company feels about the way they treat customers and stay in business.

Unsatisfied Customer from Magnolia, TX on April 28th, 2020

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