Express Energy Customer Reviews
We've been collecting customer reviews for Express Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Express Energy Customer Ratings:
Average of Express Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Express Energy | 1.6/5 | 36 |
Express Energy Reviews:
36 total reviews for Express Energy.
| Star Rating | Ratings and Link |
|---|---|
| 1 5 star reviews | |
| 2 4 star reviews | |
| 2 3 star reviews | |
| 2 2 star reviews | |
| 29 1 star reviews |
Energy Plans from Express Energy competitors
Unlike Express Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.3¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.
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5 Star Reviews
has 1 five star eviews.
Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill.
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4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 1 two star eviews.
Shorten my Deposit Check
I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months.
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1 Star Reviews
has 22 one star eviews.
Express energy are liars and crooks
This company is very unethical and really screwed me over when I moved. I follows their policies and procedures and sent them the move address to my new home so I could not get charged for leaving early, thats what they request. They never founded my after they said they would on email, they basically lied to me several times. I will be reporting the. To the Texas Utilities Commission who regulates electric companies.
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Predatory, borderline criminal company!
Flash 12 plan only credits $100 monthly bill credit if 1,000 kwH usage is reached. When my second months bill was double the price of 1st month, I immediately cancelled. $206 Early Termination Fee assessed to my bill. What a freakin joke. Are you kidding me!? Switched to Reliant energy, same usage this month, bill less than half the price or Express. Honestly these people are equivalent to snake oil salesman from the turn of the century. Will step over your dead body in an effort to north get their shoes dirty. Electricity providers are now the modern days scum to our society. USE ANY OTHER COMPANY OTHER THAN EXPRESS ENERGY, YOU CAN THANK ME LATER!
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Beware of these guys
Pay extra attention to your bill, especially the advertised Oncor Delivery Charge that's shown.I noticed that they increased mine to a different rate in my bill than what was originally advertised on the EFL label.
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Very poor customer experience.
I was switched back to express after two months under a new provider without my consent. By the time I figure it out express had withdrawn over $1k from my bank account nothing like paying twice for the same energy. Ive call and tried to work out a plan with express as their rate was almost twice as high the plan I actually signed up for. Instead of working with me they just sent me to collections. What I really hatted was their customer service saying over and over I understand how you feel. Really you understand how it feels to be charged twice as much for something than what you agree to and anyone you talk to cant help you or give you any information on how work out a solution. I really dont understand how this company feels about the way they treat customers and stay in business.
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