Compare the Best Electricity Suppliers in Austin

Amazing

Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according

I have to pay every 4-5 days. I feel all I pay is my electricity bill

A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction!

I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!

They very helpful and I would recommend other ppl this company

4 Change Energy has been a pleasure to do business with. No hidden charges, easy to pay bill on their site. May not be the lowest rate Ive ever had, but the service is so good that doesnt matter. No surprises each month. Happy to renew contract with them.

I have been with pogo a year loved it an still do except for their new customer service. When I first signed up I could go into my account pay my bill or get a barcode instantly an pay. Now they have changed the way I get a text an I can't directly go into my acct. I have tried to get barcode an they never come up on my phone. I have called them several times an it's a big problem getting thru but when I do I try to explain this new way don't work I hate it. They used to make it easy to pay or chat now chat u still can't get anyone all I get is sorry can't help u with that. So I'm hoping that they go back to correct way of contacting an paying bills.
Other than that I love pogo bills are cheapest just can't pay bill any way but calling them an being put on hold forever. I would recommend them highly if they weren't changing the service

Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.

We've been in Champion energy for almost 5 years.No problem at all.

I have been with other providers , but when i swiched to 4change , well it was a surprise they actually honor what they say .my bill is now affordable.not so high i couldn't pay and eat too .Thank you 4chande

I have been pleased with the telling me how much electricity I am using and my bill

Like the price, service.

They are always fast, friendly and very professional.

I've had nothing but pleasant experiences with their services. Prices are cheaper than most out there! Great customer service

I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.

No hassle.

Had knock on door and switched from TXU to Entrust, wasn't sure but they said it would save me money. And it did, great customer care.

My first bill was the lowest in two years.
Could hardly believe it. Right off the bat, I saved the $9.95 monthly charge from other companies. Yes you will still have the 4
$4.32 AEP service charge, which everyone has to pay, but other companies add that $9.95 delivery charge, so there was immediate savings of over $100.00.

Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.

Easy to sign up. Clean, reliable energy at a fabulous price. Been using them for years and just signed up for 2 more!!

Enjoyed 2 year, looking forward to several more

I get paid once a month and asked to have my due date moved forward by a FEW DAYS (like 3-5 days). They wouldn't change my due date because I wasn't drawing social security. We're in the middle of a pandemic, and this is how they treat their customers.

Good

Customer service was very professional and helpful.

I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used

I thought I was getting a little bit rate than the results

Good

I liked getting the email about my renewal, but when trying to call the number to ask a question it states it is not a working number. I called 855-784-2426. I was a bit frustrated with that. I just selected the accept but noticed that when I pulled 4energy site the rate for the charitable 24 was less than what I was given for a renewal and that was my question.

Awesome experience & very easy to enroll and a lots of option to save.

Griddy provides a great option for wholesale electricity pricing. Its not for everyone, but for people like me who want to squeeze additional savings from their utilities, it can save a bundle. If youre into set it and forget it Griddy might not be for you. If you are more informed and comfortable with technology tools, its a great fit. I just want to save money after all!! I live in the DFW area.

Have changed all of our properties to Griddy

Moved from California, paying4- 6 times what I pay with Griddy.
Im averaging, all in costs, 7-10 cents a kWh. The 10 buck subscription is well worth it. I just avoid using a lot of electricity M-F 2PM-5PM when rates are higher. Ive saved 600 dollars in 18 months compared to the average Texas all in rate.

Customer

Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!!

I have been with Infuse Energy for more than a year. I enrolled in autopay to avoid any extra fees. All good until my bank changed my card twice in a row within 2 weeks. Infuse energy charged $35 twice for declined transactions + $6 late fee and $10 disconnect notice fee. Autopay is for peace of mind but in this case, it is not. Instead of a notification for reminder, they charge extra for declined transactions. Not a good business practice

Been a customer about 5 years. First year had a trial plan. Had no issues. Have a 3600 sqf house, 2 units. Pool, Landscape lights; 3 car garage. Avg about $350 mo. Signed 2 back to back 24 mo plans. Find deregulation confusing, and shopping for a commodity.

Entrust handled every detail with professionalism. Their rates and reviews were the deciding factors.

Ive enjoyed Pulse Power and the incredibly low bill. I even got free nights!

What I like about Infuse is the pricing info online. All you have to do is plug in your KWH used from a past month and see what you would have paid if you had a particular contract with Infuse. Transferring service was easy, and the customer rep was professional and courteous - answered all my questions. So far after 3 months, I've had no billing issues. I particularly like the ability to have a 3 year contract.

I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

I just sign another 2 years contract. They are the best

Na

Great customer service

Was having problem with automated systems and she was so helpful and nice

Very pleased with the excellent customer service that I have received and the rates are awesome!

I have no issues with Chariot's rates or service. Their so-called "Budget Billing", however, is a crock. If you're expecting it to act like average billing from any other provider, think again. They actually reconcile the plan every six months, which means that a couple of months after the hot summer I received a bill for more than double the normal averaged bill. So instead of average billing all they're doing is kicking the can down the road for a few months. It would have been better to have paid the extra over the summer months. As my dear departed mother would have said, "Whoever came up with this doesn't have the sense God gave a billy goat." Rest assured that when my contract ends I'll be looking for a provider that understands the purpose of average billing.

Just moved here and happy with them so far.

The friendliest customer reps that truly wanting to help you. They go above and beyond

I really don't have a minimum problem with 4Change Energy during my last year contract. I will try to continue using them for long time.
I deep recommend this Company for anyone trying to pay less for the energy.

Very good

Very quick service , got a fixed rate and I cant complain these bills are amazing! About to renew my contract love this provider!

Keep getting notices that my Plan is expiring. Replies seem to go ignored.

I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad.

Ive been with Xoom for 5 years now and havent had any issues at all. My bill has always been what I expected it to be and the customer service is great for the most part. They arent perfect but compared to the other companies Ive used theyve been the best.

I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.

Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly.

It is a day before big freeze today. Currently the price is $8.08per hour and seems to be going up. Yesterday my estimated cast was $43. Today it will be $200 or maybe way more. I have been customer for 1 1/2 year. Griddy says I saved $2500 so far. I guess this month I may lose all these savings. Griddy is definitely not something for people living paycheck to paycheck. Seemed like a good idea to go with griddy, but next week I will evaluate if it is worth staying with them.
I am so glad I did not recommend it to any of my friends.

Great service I'm very happy with my customer service experience and lower bill.

Best Electric Company Year after Year!

Smooth transaction

I signed up with them almost 3 years ago after Breeze went under. I used a spreadsheet and simulated my usage over a year with many different plans, including the ones some providers use to try to appear way low on power to choose, but only if you use exactly the 1000 or 2000 KwH amounts.

I appreciate that they will bill a credit card without adding fees, which with rewards comes out to an additional 2-3% savings, and allows me another 20 days or so of flexibility as to when I am paying it.

My Energy charge has always been exactly what the said and the distribution charges from Oncor have always passed through correctly. I do wish the invoice would itemize the Oncor charges, but using current EFL data from various providers to spot check, the distribution charges are always correct

Easy to deal with, fixed price eco friendly.

I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.

As far as pricing and hook up goes they are pretty average, but what has me writing this review is how they have handled the Texas grid issues during this stupid winter storm. While other companies are gouging their customers, Gexa suspended billing and disconnections for people so they could be taken care of during our states stupid power issues. A lot of people lost power, including us, but that want gexas fault, it was Oncors and I think they handled the people well and kept their customer base as well taken care of as they could. Im thankful for this and I know a lot of other Texans are too.

Chariot Energy has some of the most proactive communications I have ever had with an electric company. I got an email before the Feb 21 snow storm saying you might have a higher bill because of the weather. It included recommendations for lowering it. Then during the cold spell I received my normal weekly usage report email.
Now after, they sent an email apologizing for any delay in contacting their customers because even their customer services were without power. Then they confirmed that I was on a fixed rate plan and I did not have to worry about a high bill.
Very proactive and it is appreciated.
BTW-I locked in for a 3yr fixed wind energy rate of avg 8.9 cents/kWh so great rates too.

Since I moved to Dallas, I have never had a single issue with my service. The prices are fair and I have never paid for electricity I haven't used. Enrollment was easy and they set up our electricity on time for when we moved into our new apartment. Great Electricity provider. Definitely recommend.

I have been changing my power company every 12-18 months for the last 10 years. For the first time I think I'll be here with 4Change for the long hall. My brother referred me to them after I kept complaining about my previous REP. He is very picky about where he spends his money. If he likes a company they are doing something right. I never have a billing problem, the rates are reasonable, the online customer portal is the friendlyest I've ever used, and supporting charity is awesome.

Have had no bad experience. Pricing is great

We signed up with a door-to-door guy--he and his partner were very informative, personable, funny. He took lots of time and helped us look up our current provider and plan on my husband's phone. My only complaint is that he talked REALLY fast so there was lots of request for repeating--he always accommodated these requests and really wanted to be sure we understood everything.

Liberty appeared to be a better deal and so far our bills have supported this. I see other reviews about really big bills and wonder if those people were on an average billing plan before and with Liberty they are not. I did get hit with a cancellation fee from my previous company but was NEVER told that Liberty would cover that cost. I did get hit with late fees associated with being on their auto-pay feature and when I called was told that it is just an unfortunate fact that even if the lateness is caused by the banking system, they still consider it late. I take exception to that policy and will take the advice of another reviewer and just pay the bill myself, early. Customer Service, while delivering the company line, was very professional and empathetic. It wasn't his fault that the company has a stupid policy.

I have received my gift cards as promised and plenty of notification and instructions to take advantage of the rewards program--like other companies who offer such rewards programs (Credit Cards come to mind), it is a marketing/promo scheme for a variety of companies...I will use my reward dollars toward gift cards for places I already shop/eat.

I only gave a 3 star for recommending the company because I am still in my first year with Liberty so have not experienced a summer yet. Also, I am not in the habit of "recommending" utility companies to people I know. That's kind of odd to me.

I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them.

Customer service has been friendly and helpful. Rates are comfortable.
It's time to renew and I'd like to keep the same plan.

During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why.

The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet.

My wife needed proof of residency to apply for credit card when we recently moved to new house. I called customer service and they got us a letter of residency as proof for Chase bank within hours. Thank goodness their customer service works in terms of hours instead of days!

Professional and knowledgeable help from reliant energy electric co .would highly recommend service

O complaints

Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges

During the winter storm here in Texas I was so nervous that my bill would go through the roof.
I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....
My complete and sincere gratitude and compliments to Green Mountain Energy for their
honesty and obvious care and concern for their valued customers...
Thanks again and job well done
Green Mountain.
I will continue to recommend your services to family,friends and others...

I started off over a year ago. Prices were good but not rate I saw online. Switching was simple and convenient. However, I am on Social security disability and explained at sign up I do NOT get paid until the 3rd day of each month. Customer service rep said No Problem. It would be set to pay on that day. $10.00 late fee if not paid on or before that date. 12/2020 I noted payment due 12/31/2020. Again for Jan/Feb/Mar/ Apr 2021. This was disappointing so I called to be told can waive late fee once per year. Not what I signed up for.

I have been with 4Change Energy for two years and hands down the best electric company. My rates stay low, great customer service with quick response with inquires etc. Always in communication with you in regards to data usages, bill due, and helpful tips to save and conserve energy.

ALL THINGS SEEM TO BE GOOD WITH VETERAN ENERGY EXCEPT THERE WAY OF BILLING, THEY TOOK OVER ANOTHER ELECTRIC COMPANY WE WERE USING LAST FALL AND WE HAVE BEEN WITH THEM 6 MONTHS AND THE DUE DATE HAS BEEN A DIFFERENT DAY EVERY TIME SO IT IS HARD TO MAKE YOUR BUDGET WORK WHEN DUE DATES ARE DIFFERENT EACH MONTH.
OTHER THAN THAT ALL SEEMS TO BE GOOD.

Well I need electricity switch into my name, also out of time. So I called and I needed to give a deposit. So my only thing I can say is it would have been nice if they accepted american express also if paying by cash there was more locations to pay

I was in a bad situation with my former Plan. 4 Change assured me that they would get me out of it and in about an hour had me with them! I like the helpful information and charts that they send me on a regular basis. I don't recall ever having to call them about billing concerns. I have continued re signing with 4 Change many times.
They don't have glitzy ads on TV trying to get you to go with them. There are no Gotch ya situations with them.
Shipinomore.

After falling into financial hard times like most at this time, 4change was the best option to keep my bills within my budget. Their plans are affordable & they don't lure you like other companies with "free electricity" which never really is when you receive your bill. There customer service is great & their initiative to give to local charities makes 4change the best option for me.

My electric bill is half of what it was in an older house that was about a quarter the size of my current house. I have not had any problems so I dont really know how to rate customer service but hopefully it is good

good experience

I made this choice primarily on the idea that they give a little bit back. I have had nothing but great online and phone support the 3 or 4 times I have needed them. Rate wise they are on par & best of all, I got to choose this provider

I am paying only $40.00 bills every month! The amount of savings I have is amazingggg

Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed.

My experience has been above excellent
for my lights to be working through the most epic Texas winter storm in history speaks volumes. The bill was manageable as well. 4 Change energy is family in my household.

Dropped my bill from over $400 to less than $200 during the 2 months that were the highest in usage. This month was less than $100. We have not had electric bills this low in 35 years. Only regret is that we didn't change a long time ago !

Deregulation in Texas is the smartest move in our opinion. We purchased a home here in Texas, and understood that we had to choose a company for our energy bill. That was not an easy matter, however we prayed to make the wisest decision. After long hours of searching, we decided to stay with 4change energy and we love the cause that the company promotes.

I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services.

The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.

I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.

I have been extremely satisfied with 4Change Energy. Even during the horrible winter freeze we had here in Texas, I was very impressed with the fact that #1 I never lost power and #2 there was absolutely no price gouging or insane rate hikes!