Compare the Best Electricity Suppliers in Austin

Great customer service

So far we havent had any complaints about the company. Very affordable

Fast and convenient pricing is fair..

Customer service is very prompt at handling your needs

4change is probably the best in Texas

Very satisfied

Pricing was straight forward

My bill is very close to being the same amount every month. 4Change Energy has helped me stay within my budget.

Costellation exceeded my expectations. They advise me of my weekly usage, their pricing was the best value in the market I could find, service has been exceptional. No negative surprises, some positive surprises.

Love my lower bill

I especially like the detailed dailey usage with hi/lo temps that they send me each week. It helps me to make adjustments where I can to save money.

4 Change is easy to use with easy to understand plans and the best rates Ive found.

Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.

Great company great customer service
Thx

I have really been a very happy customer from day one with constellation the service is great the prices have been great I'm very sad that I did not sign up for a longer-term because now it's about to go up 2 point 9% and that's going to throw me off my fixed income which may force me to have to look for another company only so I can afford to pay the bill not because I have any complaints with the company at all they have been great.

Overall im enjoying the way you put customers first when calling about a problem customer service is great.

No issues

Very flexible with payments

Been happy and satisfied with the overall service and customer service interaction with Xoom Energy in Texas since being referred to them in 2015. I've continued to recommend them to my family and to several home buyer clients.

Called and agent offered a rate that was on par with others along with trying different promotions. Got pretty much same rate which is unusual since most firms I have used tend to jack their rates after they get you with the promo rate to sign up.

Very pleased with agent I was dealing with (Elizabeth), good experience all in all.

I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract.

Nice people. Easy setup. Renewing for another year cause they have great rates. It was literally one step to renew. Ignore the strange name and just do it.

Never had any problems and best rates around...highly reccomend

Good service

We found 4Change Energy on www.powertochoose.com. They have delivered good pricing, and no hidden fees or charges. Easy online account management and timely usage reports!
Choose them, use them!

No fuss, no calls, very pleased

I have been changing electric providers every year; however, this is the end of my second year with and I just extended my service for another year. The other providers changed plans every year (increasing rates) doing away with the plan I had chosen the prior year. I like consistency.

These are the nicest people on the planet. They asked if I wanted to extend my plan, and I said YES. I will never go with another company unless we move to Timbuktu, which is highly unlikely.

They have not made any mistakes with my monthly bill, they are unobtrusive but effective. Only called Customer Service once, and the experience was pleasant.

Easy website, straight forward bill.
No program and confusion.

I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.

I have lived in Texas for 15 years, and I have tried several electricity companies. 4 Change Energy has given me the best rates and outstanding customer service while helping community organizations close to my heart. Thank you for being awesome!

I love that I can get competitive rates even for 100% renewable energy AND select a local charity to give money to at the same time. My electric bills are always lower than my friends and we have a two story home and keep it cooler than anyone we know. The entire process is easy.

Everything was promptly , fast and convenient...no problems timely matter..

I received an email for automatic renewal at the same price instead of my pricing going up. The renewal took one click and I kept my current rates! Thanks for caring about your customers!

Customer service have been understanding and polite with my request. Thank you.

Very cheap an reasonable..

So far this has been a great company to work with at an amazing price. Our contract is almost up so we will see if they are still as competitive as what they were in 2019

One of the best providers I have used. Hopefully when it is renewal time, they will offer the same plan if not better.

Quick and easy service. No hassle

Very smooth transfer. Good rate, good communication!

Excellent service

Have had no surprise fees and being with champion has honestly been a breeze. Renewal was easy and they level threw in $50 rebates for energy efficient lightbulbs as well as an Alexa.

Switched from Reliant where our highest bill was in the $400s while being away during the days to Champion where due to Covid we are home all the time with everything on. Our highest bill has been $150 using more electricity than we did prior. They also reward $50 credit for yourself and for anyone that uses your promo code to sign up off their monthly statement which can help those moving into a new place or switching providers with a cheaper bill. I was skeptical at first as I've only used larger electric companies but now I will never switch as Champion has amazing rates and plans.

Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan

I have never had any trouble with 4Change. I chose to use this company because the rates are great and because of using renewable resources to provide our electricity. I have recommended it to neighbors.

4 Change Energy has been the best company by far I have ever had that not only send me update and information on my account but also when my choice that I had picked out was do to expire they sent me notice so I could update before hand and even offer a gift card I have never had that from any other company and I had just soon pay my money to someone who treats me as a valued customer so I am here to stay Thank you 4 Change Energy

I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

He was good at customer service

Very reasonable bills on 2 occasions of using this company. No scams like other companies I have tried.

Best electric company I have ever been with.

9mon contract - no issues and def saved $$

I have had Iberdola for a couple months and have been really pleased.

Representative was very polite & knowledgeable. Helping me a lot.

I was with Reliant paying 12.2 per kilo my plan was going to renew going up to 14.4 TriEagle gave me 9.2 per kilo for 2 years. They did all the paper work to switch, Great Service. My first bill went down 60.00 Dollars.

No complaints, very good customer service.

We have used this service for a year and the service has been great. So great we are signing on for another year.

I decided to try them out after getting raked over by TXU. I'm so glad I did! My bills have never been lower than they have since signing up with 4 Change. In a one bedroom apt, my bills are have been holding at between $55-$65 per month. TXU.. much higher!. I did myself a big saver favor and glad I did.

Chariot is a fantastic company. I love having affordable renewable energy powering everything in my house. Plus. it's really great getting an email detailing how my weekly and monthly electricity usage fluctuates--it really shows the impact that conservation efforts have.
The only complaint I've ever had was in regards to AutoPay: when I first set it up it doesn't tell you it has to be a certain number of days before the bill is due for it take effect. I ended up getting a late payment email, and when I called to clarify the customer service rep was very helpful. They took my payment right there and reduced the late fee I owed. I will be sticking with Chariot for as long as I am in Texas!

All went smooth and painless. Not too many choices and that made it easy! Fixed rate plan and no usage thresholds and all that commotion. They give you a weekly usage report and helping tips to conserve electricity.

I am very pleased with the company. To me everything was clear and easy to read. I compared 4change with other services. I decided to go with 4change and that was over 4 years ago. I recommend them as a provider.

Compared to other utility customer service, 4Change Energy exceeds expectations!

Very satisfied no issues

Good

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Fast service and easy to work with.

I have been with Champion Energy for about 10 years now. Before I would switch every year or two to get the best rate or better customer service. Since I have been with Champion they have provided both and I have kept renewing with them each year. They do what they say. There is NO small print and nothing hidden you can't go wrong with them. You will not regret choosing them as your energy provider.

I've been affected by the pandemic and Entrust customer service was very helpful

Love this co8

Delightful customer service.

Delightful customer service.

Love the rates

Weve had champion energy close to 3 months now and we love it! I love that you can log in at any time and see how much your bill is so far.

So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision.
Claudia Martinez Pena

Great people
Thx

I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.

Better than all the rest. Love me some Tina. I feel like I've found a friend with my all wind plan many years ago. I found my carrier was hidden in a giant energy company claiming a more organic approach to supplying power. Love the simplicity of ordering and payment, been late a couple of times and get notified of it real quick. Also quick have been my very few concerns answered over the years. Thank you for being my Energy Source for these years and to offer to freeze my rate for two more years.

My second bill is coming up soon. Im eager to see the price because of the heat weve had.

I've had v247 for 2 years ... no issues ... zero problems. Today I renewed for another 2 years :)

Have been satisfied with all aspects of their plans and service. Would recommend them.

Great

Easy transition - great monthly average program, used 2nd month of service!

Good service and good response times to questions.

Good experience

Ive always been nervous about going with a company I have never heard of before. 4Change Energy has been the best experience Ive ever had. Great price, weekly email updates with graphs of my electric usage and energy tips.

No issues.

Very curtious, very nice and precise speech. Was very clear to understand. Thanks

I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.

Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".

What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.

BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".

I am totally screwed.

cheap

great plan - rates are as advertised

My plan with Champion was reliable and really well priced. I was just so thankful to find an energy company that was straightforward and wasn't trying to deceive me with hidden fees and stuff. Their transparency is just miles above a lot of other companies. I would really highly recommend.

bery good

Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.

Amazing

Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according

I have to pay every 4-5 days. I feel all I pay is my electricity bill

A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction!

I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!