Lock In Cheap Electric Rates in Houston Now!
Do You Want Cheap Electric Rates Today? Not all cheap electric rates are the same! Learn how you can save more on these recommended electric plans in Houston. You can’t be an expert at...
Read MoreCompare Direct Energy Rates and Plans
Enter your zip code to compare electricity rates and order in minutes
Our Take on Direct Energy
Direct Energy was another of the original competitive retail energy providers. NRG purchased Direct Energy in 2021. Our view is that Direct Energy serves as a flank brand with great brand equity, an established customer base of over half a million Texas customers and competitive rates. If it aint broke. . .
Direct Energy offers competitive rates, and some cool incentives, including Amazon Prime and Green energy options. Rates are good - not great.
Direct Energy has never made it to our Best in Texas list. They tick most of the boxes - except we've never seen their prices come down to where they are competitive.
Based on customer reviews from 2009-2024, Direct Energy has a mixed reputation. Common complaints include unexpected rate increases, billing errors, poor customer service with long hold times and unhelpful representatives, difficulty canceling service, and aggressive collection practices including fees for late payments. While some customers praise competitive initial rates and reliable service, many report feeling misled by promotional offers and experiencing frustration with the company's billing practices and customer support.
Pros
- thumb_upLarge Stable Provider
- thumb_upCompetitive Rates
- thumb_upModern Account Management tools
Cons
- thumb_downAmazon Plan - Not worth it
- thumb_down"Free" Nights/Weekend Plans are not "Free"
- thumb_downHit or Miss Customer Support
Compare Direct Energy Electricity Plans and Choose the Right One for You
How to Shop Smart
Explore current Direct Energy electricity plans available in Texas and find the best fit for your home. Each plan includes a Safe-Rate™ Score that shows how closely the advertised rate matches what you'll actually pay. You can customize your usage to get accurate estimates, compare term lengths for short- or long-term savings, and review rate types to see which pricing style works best for you. Use the sort feature to easily organize plans by price, rating, or company name. Get transparent pricing, reliable service, and fast online sign-up today.
Shopping Tips
Use the Safe-Rate™ Score to see how closely a plans
advertised rate matches what youll actually pay. Higher scores mean more stable pricing and fewer billing surprises.
Adjust your average monthly usage to get plan estimates tailored to your household's energy habits and
see which options offer the best value for your needs.
Choose the contract length that fits your lifestyle from short-term flexibility to long-term price stability.
Longer terms often help you lock in lower rates.
Compare fixed-rate and variable-rate plans to decide whether you prefer consistent monthly pricing or the
potential savings that come with market-based rates.
Sort plans by rate, term length, rating, or company name to quickly find the most affordable,
highest-rated, or best-fit options for your home.
Direct Energy Customer Reviews
Direct Energy Ratings
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend
No problems for 13 years...knock on wood.
I've had Direct Energy at my apartment for nearly 13 years and have had no problems whatsoever with them. I had a contract with them when they were Houston-based, but when a Canadian firm bought them out, they refunded my $250.00 deposit with credits during the summer of 2012 and have been month to month since. My rates have been ok, around 11 cents/kwh, maybe 14 during the summer add Centerpoint carrying charges and taxes and it comes to around 21 cents/kwh on a monthly basis. They try to get me to go for "free nights" but there's no such thing as free electricity. All in all, Direct Energy is one of the best deals out there, with very little interruptions and great service.
— Scotty C. from Houston, TX on July 7th, 2022
Direct Energy Electricity Plans
Houston - Centerpoint Service Area Plans
Dallas - Oncor Service Area Plans
Lubbock - LPL Service Area Plans
Frequently Asked Questions About Texas Electricity
Texas Electricity News
Shop the Best 24 Month Abilene Plans
Who Has The Best 24 Month Abilene Plans? It's going to get hotter! Beat the heat with these cheap Abilene electricity plans now before hot summer temperatures drive rates higher. Temperatures...
Read MoreShop the Five Cheapest Houston Electricity Rates
Do You Want the Cheapest Houston Electricity? Spring is when energy usage dips in Texas. So, it's the best time to shop for the cheapest Houston electricity rates. Find out how these five...
Read More
Hello Scotty. We are super honored and grateful to have your trust and loyalty for nearly 13 years! That is so fabulous, there are not enough words to express how happy this makes us! We will work as hard as we can to continue as your trusted electricity supplier for many more years. Thank you for choosing Direct Energy. We love serving you! All the best! - Marta / Digital Care
— Direct Energy on July 7th, 2022