The best review categories for Direct Energy are the order experience, with an average of 2.1 stars, and their customer service, with an average of 2.1 stars.
Recent Good Review from I. Smith
Direct Energy Best Rates Available
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit |
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Likely to recommend |
—
I. Smith
from
Arlington, TX
on
November 29th, 2021

— Direct Energy
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Likely to recommend |
Direct Energy Best Rates Available
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit |
Plans & Pricing | |
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Likely to recommend |
—
I. Smith
from
Arlington, TX
on
November 29th, 2021

— Direct Energy
Billing Error
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all. |
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Likely to recommend |
—
Henry
from
Plano, TX
on
November 19th, 2021

— Direct Energy
Best electric company
I recommend it 100% The best rate, honest,they don't take advantage of their customers,, excellent customer service |
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Likely to recommend |
—
Belem Gonzalez
from
Carrollton, TX
on
September 12th, 2021

— Direct Energy
$50 off with code Y8PT5E !!!
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E |
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Likely to recommend |
—
Ana Wilder
from
Dallas, TX
on
September 1st, 2021

— Direct Energy
Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. |
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Likely to recommend |
—
A
from
Lake Dallas, TX
on
August 7th, 2021

— Direct Energy
Absolutely THE BEST!
As other people have had problems paying their bills before, during and with the continued covid crisis, Direct Energy has been there for me and my family through it all! I have never had a more positive experience with friendly and helpful customer service representatives than I have with Direct Energy! In several states to include Texas, no energy company has delivered the best experience! |
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Likely to recommend |
—
The BEST Energy Company!
from
Grapevine, TX
on
August 6th, 2021

— Direct Energy
I'm already a customer,,i give 5 star +good Custer service and my plan was exelent very honest company i recommended 100%
I recommend 100% and i give 5+Star Very honest company They don't take advantage of in there customers like others company do,,thank you |
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Likely to recommend |
—
Belem Gonzalez
from
Carrollton, TX
on
June 12th, 2021

— Direct Energy
The best service in all terms! A happy customer
Great deals. Good service |
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Likely to recommend |
—
Jeniepriyanka
from
Houston, TX
on
June 10th, 2021

— Direct Energy
A great big help!
I contacted customer support because I used the wrong bank account to make a payment and they were quick to get it canceled so I didnt get an overdraft fee. Also assured me I would not be disconnected if my payment did not clear because the money came out of my cash app account and was denied but showed complete on their side. Completely satisfied with DIRECT ENERGY!!! |
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Likely to recommend |
—
Jennifer Medlin
from
Harker Heights, TX
on
June 3rd, 2021

— Direct Energy
Excellent
Excellent |
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Likely to recommend |
—
Mike
from
Houston, TX
on
May 25th, 2021

— Direct Energy
Plans & Pricing | |
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Likely to recommend |
Direct Energy order status
Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response. |
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Likely to recommend |
—
DXC Houston
from
Houston, TX
on
July 8th, 2021

— Direct Energy
Good service
Customer |
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Likely to recommend |
—
None
from
Irving, TX
on
October 6th, 2020

— Direct Energy
On-Line Chat GREAT!!!
Thanks to Nery - we were able to resolve my doublepayment due to a quick finger and me not paying attention!! |
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Likely to recommend |
—
KLW
from
Little Elm, TX
on
October 23rd, 2019

— Direct Energy
Bad experience after 3 years
I have been Direct Energy customers for 3 years, when I decided to move to my new house I called them (30 days before moving) to transfer my service to my new location (75056) but the representative told me the service is not available on that area and they don't charge me for early termination. When I saw my statement they charged me $135 for early termination, I called again and the representative checked my new zip code and agreed to waive this fee. Finally today after checking my credit card statement I saw they charged me $135. Really frustrated with their customer service. |
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Likely to recommend |
—
Ali
from
The Colony, TX
on
June 20th, 2019

— Direct Energy
Customer Service
The Customer Service Chat Representative "Amanda" Was Very Helpful and Was Very thorough. Thank you Amanda. |
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Likely to recommend |
—
Rhremodel69
from
Baird, TX
on
May 21st, 2019

— Direct Energy
Good company, getting better
I have been with Direct Energy for 8 or 9 years now and, except for a few minor issues, have been pretty happy with their service. I use the live chat feature most of the time but, if I have to call customer service, I am usually not on hold too long at all and it doesn't take long to resolve whatever the problem is. The rates are a little higher than some lesser known providers but given the lesser known providers ratings, the higher rates are probably going to be worth it. In fact, my contract with Direct Energy expires this month and I had been shopping around for an electric provider with a lower rate but decided to go ahead and stay for that reason. All the providers offering lower rates had terrible ratings and customer reviews. I also found a few outrageous hidden costs and fine print nightmares among some of the lesser known providers. I would rather pay a few cents more and avoid having to battle with some other company's customer service department about a promise they made at signup they failed to deliver afterwards. |
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Likely to recommend |
—
Jennifer
from
Alvin, TX
on
February 6th, 2019

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
— Direct Energy
Direct Energy is GREAT!
I've been w/Direct Energy for a few years now. Their plans & services are without a doubt, some of the best around. We're very pleased w/our ongoing rate of $0.0500 per kilowatt-hour is most competitive around. Their website is extremely user-friendly & customer service is outstanding. My ONLY complaint is the differences displayed online vs. paper bill. However, this primarily due to when I actually pay, a full week after the billing statement. I HIGHLY RECOMMEND DIRECT ENERGY AS AN EXCELLENT CHOICE FOR ELECTRICAL DISTRIBUTOR! |
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Likely to recommend |
—
Tommy
from
Fort Worth, TX
on
January 2nd, 2019

— Direct Energy
Good so far...
I just started, but everything has been seamless so far. I dont even have to do anything to receive my echo dot! I have free weekends so with the kids home at that time, Im loving it! |
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Likely to recommend |
—
Britney M.
from
Houston, TX
on
December 21st, 2018

— Direct Energy
Customer Service
Direct Energy Customer Service is awesome. I am not easy to deal with, but Chas took ownership of the problem and hung in with me until it was resolved. It was an AutoPay issue and he worked with me, even involved his supervisor to get everything taken care of. Seldom do I find Customer Service where "Service" is the key word! |
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Likely to recommend |
—
Excellent Customer Service
from
Tolar, TX
on
December 14th, 2018

— Direct Energy
Cs was really helpful
Needed help with my bill and cres from cs helped me out n was very kind |
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Likely to recommend |
—
Esther
from
San Angelo, TX
on
December 4th, 2018

— Direct Energy
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Likely to recommend |
Customer service
Cres was extremely helpful; answered all my questions and concerns. |
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Likely to recommend |
—
Dolores
from
Houston, TX
on
December 18th, 2018

— Direct Energy
Sorry to Go
Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than what is available elsewhere. 10/19/18. |
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Likely to recommend |
—
Rod
from
Wichita Falls, TX
on
October 19th, 2018

— Direct Energy
No notice that contract was expiring
I have automatic withdrawal for the free weekends plan. I was not given notice that my contract was about to expire or had expired so I continued to lower the thermostat every weekend during the next 2 months. When my next bill was $100 higher, I contacted them to question it. That's when I found out it had expired 2 months prior and couldn't be restarted til the next month. I guess they will get extra money for the 2-3 months I was without the free weekend contract. Other than that, I have been happy with them. I just need to make note of my next contract expiration date because they probably won't notify me. |
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Likely to recommend |
—
Debbie
from
Thrall, TX
on
August 29th, 2018

— Direct Energy
Definitely Preferred Electric
Excellent prices, but customer service not always the easiest to understand. |
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Likely to recommend |
—
Michelle B
from
Arlington, TX
on
July 12th, 2017

— Direct Energy
Help with renewing with Direct Energy
The customer service representative was most helpful. |
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Likely to recommend |
—
Renewing
from
Blossom, TX
on
June 30th, 2017

— Direct Energy
Sign up an electrical plan
Short waiting time, smooth, and straight forward |
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Likely to recommend |
—
Xg
from
Hyattsville, MD
on
June 12th, 2017

— Direct Energy
Electricity bill
Melinda was very helpful and thorough in explaining |
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Likely to recommend |
—
Dolores Garcia
from
Houston, TX
on
June 7th, 2017

— Direct Energy
Service and price
Far better Service and prices than I Had with TXU |
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Likely to recommend |
—
Direct
from
Balch Springs, TX
on
April 20th, 2017

— Direct Energy
They have a very lose definition of average billing
I used Direct for over a year and never had any issues with them except for with their idea of average billing. They offer average billing, but it is unlike any average billing I have ever experienced, and to this day, when I inquire about how average billing works with potential energy providers, I have never encountered Direct's odd approach to the matter. Direct Energy doesn't average bill in the sense of keeping your bill around a steady amount and then adjusting it for over or under usage. Direct's average billing bills you exactly what you used that month, so the bill is always a surprise. I spoke to several customer service reps about this issue, and they all seemed confused by my confusion; like average billing meant regular billing. It's really weird. So if you are okay with your average bill being a mystery surprise each month, go ahead and sign up with Direct. Honestly, it's the only issue I ever had with them, but it was enough to inspire me to switch to another provider. Just my personal preference, though. |
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Likely to recommend |
—
Lori
from
Baytown
on
January 27th, 2014
Power-to-go Plan
The Power-to-go Direct Energy plan has been great. I get a daily email with my usage and cost. It's been really convientient. I haven't had to deal with customer service, so I cannot rate that, but set up was easy online! |
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Likely to recommend |
—
Amanda
from
Houston
on
August 28th, 2012
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Likely to recommend |
Sky rocket bill
My bill is always paid in full each month. I just paid my bill for September on the 14th. I just checked my account and now my bill for October is $318 due on the 10th. How is that possible without any balance from the previous month? This is ridiculous, it really is. I NEED ANSWERS!!! |
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Likely to recommend |
—
D. Gold
from
Humble, TX
on
September 23rd, 2021

* Our Facebook team at https://www.facebook.com/directenergy/
* Our Twitter team at https://twitter.com/directenergy
* Or you can also chat with us at www.directenergy.com.
We will do our best to solve your concern. We look forward to hearing from you soon. Thank you for the feedback. All the best! - Sophie / Digital Care
— Direct Energy
Bad online renewal
Tried to sign up with PHONE# THIER WEB PAGE COULDN'T F0INE ME ALTHOUGH I'VE BEEN CUSTOMER FOR YEARS COULDNT LOCATE USEING CUST # EVEN METER NO DIDNT WORK CHAT DIDNT WORK FINALLY WELL U KNOW 2HOURS LATTER |
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Likely to recommend |
—
Cliff C
from
Cooper, TX
on
June 1st, 2021

— Direct Energy
Direct Energy
I was trying to have service shut off at one address and switched to another address. What a nightmare. I wanted service at new address on January 29th and electricity shut off at old address on February 2nd. I was on the phone for over an hour and a half and went through 4 people. Finally I told them to shut off service at old address on February 2nd and would find another provider for new address. I will NEVER use Direct Energy again |
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Likely to recommend |
—
Katherine OBrien
from
Fort Worth, TX
on
January 26th, 2021

— Direct Energy
Air conditioner nightmare
I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle. |
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Likely to recommend |
—
K Bodie
from
29164
on
April 24th, 2020

— Direct Energy
Waste of money.
I ALWAYS have my lights turned off(never left on)and never have much plugged in but my wifi box 24/7 and sometimes my Tv & Xbox only when im watching tv other then that they are unplugged so concerve electricity and i still use almost $3-$4 dollars a day but the days i seem to use more electricity i use less money which I dont understand and it seems like the more money i put onto my account the faster it runs out and the more money i use . Honestly going to switch companys tomorrow when i get paid . This company is a waste of money |
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Likely to recommend |
—
Kayla Bishop
from
Killeen, TX
on
January 27th, 2019

— Direct Energy
Direct Energy Annual Renewal (Mistake or SCAM)
On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that this new rate was to take place after my existing expired on December 5th since my old rate was cheaper. The agent confirmed. Three days later, November 2nd, I received an email stating my new plan had been accepted and was effective October 4th, 2018 which was wrong and should of been December 5th, 2018 which was 2 months early. Twenty-seven (27) days later and ten (10) phone calls totalling more than 3 hours the issue was finally resolved. Was it a scam or a mistake, I DO NOT KNOW, but if this same thing happened to another 2 million customers, they have 6 million per the internet search, and only half caught their mistake, Direct Energy could of made an additional $13 million if the mistake amount was the same as mine which was $13.12 for only one month. When I asked for some compensation for my spending so much time on the phone, their comment was that I had already received $75.00 when I renewed my plan and they cannot offer compensation more than one time per year. I guess my 3 hours of time was worth nothing since this was all THEIR mistake. I will not renew with Direct Energy again and my suggestion is for each of you to monitor your renewal process for their mistakes. (Note, this also happened on my 2017 renewal but only took one or two calls) I have been a loyal customer of Direct Energy for 9 years. |
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Likely to recommend |
—
Barre
from
Katy, TX
on
November 30th, 2018

— Direct Energy
What customer service?
When I moved it was a huge hassle to move my service. They made me change plans to a much higher rate and they are still charging me for a house I no longer live in. I have called and chatted and still no help. I hope the people living in my prior place of residence enjoy the FREE ELECTRICITY. PLEASE HIRE PEOPLE WHO CAN UNDERSTAND ENGLISH. |
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Likely to recommend |
—
Mad As Hell
from
Wichita Falls, TX
on
June 29th, 2018

— Direct Energy
Web System faulty and states incentives that are not delivered
I renewed with Direct Energy (Direct Energy Live Brighter Weekends 24) and the renewal form stated my incentives would be 2 $25 gift cards and a nest thermostat. When I called to find out when I would be receiving my incentives I was told I had a different plan and different incentives. Other users should beware that they do not honor what you will see when you renew your rate. |
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Likely to recommend |
—
Kevin
from
Houston, TX
on
December 8th, 2017

— Direct Energy
Worst liars ever!!
First of all this company is charging me way to much and I mean way too much for energy they charge me like if I lived in a house and I live in a mobile home of 2 bed 1 bath with no central air we have air units and only 2 one in each room charging me for one month $284 which is ridicoulous and the second is that this company never gave me a good explanation why they have me under a business when clearly this is residential company was bull**** from the start , I investigated why they had me under business for their own security so I wouldn't be able to switch to a different company |
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Likely to recommend |
—
Jina Reyes
from
Houston, TX
on
August 1st, 2017

— Direct Energy
Be warned
Do not allowed the undertrained representatives to take your payment over the phone. I authorized one amount for a specific bill amount verbally and was a charge was placed on my debit card for the entire balance which was not yet due. When discussing their error with their rep immediately after I called back when seeing the incorrect amount on my bank account, I'm told I have to wait 14 days to receive the money back, and then pay the cirrec t amount AGAIN that day to keep connected. UNACCEPTABLE! I then requested next level who said they would cancel the incorrect payment and restore services until my refund is back and I can then pay the accurate amount. That's an ok attempt, but now it's been 3 days and the funds are still pending withdrawal, I have at least one NSF charge to deal with so far because of this, and am not able to buy groceries for the family until my next payday or this money is back in my account. When I asked the second mgr on the second call what happened I was told the initial representative "made a mistske!" Cancelling contract ASAP this is careless. |
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Likely to recommend |
—
JW In Katy TX
from
Katy, TX
on
May 12th, 2017

— Direct Energy
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Likely to recommend |
HORRIBLE
Started service on Oct 2021 was suppose to get $320. In gift cards . got disc. For some reason in November 2021. They could not give me the reason for disc. Still havent received GCs its end of March 2022. |
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Likely to recommend |
—
G. Cervantes
from
Sherman, TX
on
March 22nd, 2022

— Direct Energy
Poor service
They Have Been Charging Me For Saturday Over 6 Months And It's Supposed to be Free. |
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Likely to recommend |
—
Minnie Coffman
from
Humble, TX
on
February 5th, 2022

— Direct Energy
Horrible
My patience is gone. I have been told so many different things regarding receiving my promotion. I will be leaving as soon as the contract is up and will never reccomend. |
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Likely to recommend |
—
Horrible
from
Cleburne, TX
on
January 31st, 2022

— Direct Energy
Too high
All of a sudden my bill drastically jumped up from around 118.00 to 300.00 I feel like its a scam going on!! Im about to call now because when I moved in my house they tried to raise my kilowatt price I had to call to tell them to correct it smh!! |
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Likely to recommend |
—
Tia
from
Dallas, TX
on
January 29th, 2022

— Direct Energy
Had 1 year contract but was disconnected without explanation
I had 1 year contract with good price but when i moved because of my apartment problem, the electricity was transferred to my new address and disconnected. I called Direct Energy throughout my moving process to make sure everything was good. First it was transferred but because of my apartment problems i had to hold it for like 20 days . I called Direct energy and explained them everything. That i want it to be hold and start on which day of Sept . They said okay. I was hoping there to be electricity when i move but no. I called them and they said they don't hold but disconnect. I was never informed or explained about it. I was told my contract was cancelled that time when it was on hold which i had no idea about. I still had lot of months left on my contract. The agent told me i had to get new plan which was more expensive than my previous one. After an hour talk with the agent and her supervisor i was promised to be given my same plan for same rate. But she said since it was holiday i have to be on temporary plan for 5-6 days until next month starts. I agreed. When i got my bills for next 2 months it was double the rate of my previous plan . I talked with so many people and their supervisor on Direct Energy , they keep on denying what i was promised. They kept on arguing that it shows on their record that i signed up for the current plan. I explained in details with too many of their people. I told them to check as their was recorded conversation on the date i agreed to sign up for the plan on my new apartment. After wasting so much time and money, i was told after they investigated that what i told i was right. But they said sorry but they can't give me the plan. They wanted me to get me new plan now which cost double the rate. I wish i could give - negative star. Even though it was not my fault i have to suffer. NOW i am trying to find new plan but i don't want to continue with Direct anymore |
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Likely to recommend |
—
M
from
on
January 17th, 2022

— Direct Energy
Horrible
Overcharge for rotten customer service I absolutely do not recommend would like to leave zero stars |
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Likely to recommend |
—
Kdorris
from
Harlingen, TX
on
January 4th, 2022

— Direct Energy
Beware
The worst company, the promise good rates dont believe them I have 3 year experience with them and cant wait to find another company that wont take advantage of their customers |
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Likely to recommend |
—
Daniel
from
Fort Worth, TX
on
January 2nd, 2022

— Direct Energy
$120 bill with an additional $120 in delivery charges
$335 bill in December. $120 bill for my kilowatt hours in an additional $120 bill and delivery charges. Direct Energy is a scam |
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Likely to recommend |
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$335 Bill In December. $120 Bill For My Kilowatt Hours In An Additional $120 Bill And Delivery Charges. Direct Energy Is A Scam
from
The Colony, TX
on
December 19th, 2021

— Direct Energy
Poor communication
My 18 month contract was due for renewal and I never received an email or letter to review and sign. Then I had a bill for November 2021 that was never sent to me or a bill mailed out to me. Now I have a past due bill with an extra surcharge. I spoke with the agent over the phone and I now had to pay both December & November bill together and the surcharge which the agent never confirmed if I ever received a bill for November or offered to take off the surcharge. This is very poor customer management |
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Likely to recommend |
—
BIll
from
Houston, TX
on
December 18th, 2021

— Direct Energy
Over charge
For some unknown reason, when Direct Energy upgraded. They changed my plan without authorization. when i told them about they switched be back to my original plan, but would not adjust my bill. Not only that now i am unable to track my usage. |
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Likely to recommend |
—
Wallacette Mozeke
from
The Colony, TX
on
December 14th, 2021

— Direct Energy
Featured Plan:

12 Month Usage Bill Credit
No Minimum Usage Charge!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
18.4¢
more info
Review Topics:
Peoples Choice:
Texas Energy News:
Moving? Switch Your Electric supplier in 9 Easy Steps
2022 Texas Hurricane Season Forecasts
What's the Best Electricity Plan Term Length for Me?
Texas Adopts Electricity Supply Chain Map
Save! TXU Summer and Winter Discount Plan
Why Are Electricity Rates Rising in Texas?
7 Ways to Keep Cool This Mother's Day
Texas Electric Plan of the Month
Could Panel Probe Shade Texas Solar Farms?
Is the Return to Work Impacting ERCOT?
2022 Texas Hurricane Season Forecasts
What's the Best Electricity Plan Term Length for Me?
Texas Adopts Electricity Supply Chain Map
Save! TXU Summer and Winter Discount Plan
Why Are Electricity Rates Rising in Texas?
7 Ways to Keep Cool This Mother's Day
Texas Electric Plan of the Month
Could Panel Probe Shade Texas Solar Farms?
Is the Return to Work Impacting ERCOT?
Texas Electricity Ratings Resources:
What To Do If Your Energy Provider Transitions You To POLR
Historical Electricity Rates
Learn about the Breeze Energy POLR Transition
Who are the best Texas electric companies?
Understanding Your EFL
No Deposit and Pre-Paid Electricity Plans
How to Switch Texas Electricity Companies?
How to Read Your Electricity Meter
How Long Does it Take to Switch Electricity Companies
Historical Electricity Rates
Learn about the Breeze Energy POLR Transition
Who are the best Texas electric companies?
Understanding Your EFL
No Deposit and Pre-Paid Electricity Plans
How to Switch Texas Electricity Companies?
How to Read Your Electricity Meter
How Long Does it Take to Switch Electricity Companies