Direct Energy Company Reviews
We've been collecting customer reviews for Direct Energy so you can get the inside scoop on what it's like to be a customer.
Compare Direct Energy Energy Plans
Featured Review for Direct Energy
No problems for 13 years...knock on wood.
I've had Direct Energy at my apartment for nearly 13 years and have had no problems whatsoever with them. I had a contract with them when they were Houston-based, but when a Canadian firm bought them out, they refunded my $250.00 deposit with credits during the summer of 2012 and have been month to month since. My rates have been ok, around 11 cents/kwh, maybe 14 during the summer add Centerpoint carrying charges and taxes and it comes to around 21 cents/kwh on a monthly basis. They try to get me to go for "free nights" but there's no such thing as free electricity. All in all, Direct Energy is one of the best deals out there, with very little interruptions and great service.
Electricity Plans for Direct Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Live Brighter Lite 12 | 12/months | 14.5¢/kWh |
| Live Brighter Lite 24 | 24/months | 14.9¢/kWh |
| Live Brighter 1K+ 24 | 24/months | 16.2¢/kWh |
| Twelve Hour Power 12 | 12/months | 23.6¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Live Brighter Lite 12 | 12/months | 15.5¢/kWh |
| Live Brighter Lite 24 | 24/months | 15.9¢/kWh |
| Live Brighter 1K+ 24 | 24/months | 17.1¢/kWh |
| Twelve Hour Power 12 | 12/months | 23.6¢/kWh |
Lubbock - LPL Service Area Plans
Direct Energy Rating and Review Summary
There are 401 total reviews for Direct Energy, with an average rating of 2.9/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Direct Energy | 0.0/5 | 0 |
| Star Rating | Ratings and Link |
|---|---|
| 146 5 star reviews | |
| 67 4 star reviews | |
| 12 3 star reviews | |
| 28 2 star reviews | |
| 148 1 star reviews |
| Category | Stars |
|---|
Hello Scotty. We are super honored and grateful to have your trust and loyalty for nearly 13 years! That is so fabulous, there are not enough words to express how happy this makes us! We will work as hard as we can to continue as your trusted electricity supplier for many more years. Thank you for choosing Direct Energy. We love serving you! All the best! - Marta / Digital Care
— Direct Energy on July 7th, 2022