Compare the Best Electricity Suppliers in The Colony

Good

Recently moved into a new house. Signed up for Brilliant Energy's 3 month plan. I signed up on May 27, 2020 with a start date of June 5, 2020. Upon signing up i got two emails, one confirming my plan and another asking me to set up an online account which i did. Done, everything was set up and easy. We move in to the house on June 6 and have no issues, power is on. Fast forward to today, June 30, around 9:00am the power was shut off. I call Brilliant Energy and they informed me that my account was shut off because i failed to send them a copy of my Driver's license and something else. She tells me an email was sent to me the May 27 with a request for those documents. I tell her i did not receive that email nor any follow up emails regarding this. I ask if i can provide those documents now and she tells me that they no longer offer the 3 month plan i signed up for and i would have to sign up for a 1, 2,or 3 year plan at more per kW. At this point i am upset and ask to speak with someone else and she says no. So i ask her "What am i supposed to do then?" she says "You can go online and sign up for a different plan or i can sign you up for one of our reasonable plans". I say "Again i have no power so how am i supposed to sign up for another provider?" She doesn't respond and i hang up. I go to a local store and use their internet to sign up for another provider.

The whole situation felt like a trap and i was lucky to be home when it happened so i could fix it.

Fast service and easy to work with.

I have been with Champion Energy for about 10 years now. Before I would switch every year or two to get the best rate or better customer service. Since I have been with Champion they have provided both and I have kept renewing with them each year. They do what they say. There is NO small print and nothing hidden you can't go wrong with them. You will not regret choosing them as your energy provider.

I've been affected by the pandemic and Entrust customer service was very helpful

Love this co8

Delightful customer service.

Delightful customer service.

Love the rates

Weve had champion energy close to 3 months now and we love it! I love that you can log in at any time and see how much your bill is so far.

So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision.
Claudia Martinez Pena

Great people
Thx

I have been very satisfied with our service from ENTRUST ENERGY. I have recommended them to friends and neighbors when discussing energy bills, especially in the summer months. My bills have been reasonable and affordable. Now that my service is up for renewal I was concerned that my rate would increase considerably. When I called to discuss renewal I spoke with HENRY. He was polite, in a genuine way. He was patient and took the time to explain things. He listened to my concerns, he repeated himself when I needed him to without rushing. Henry found a plan for me that is actually a little less than what I have been paying. I didn't expect that. I will continue to recommend ENTRUST ENERGY to my neighbors and friends. Excellent customer service. Great rates. Thank you ENTRUST ENERGY.

Better than all the rest. Love me some Tina. I feel like I've found a friend with my all wind plan many years ago. I found my carrier was hidden in a giant energy company claiming a more organic approach to supplying power. Love the simplicity of ordering and payment, been late a couple of times and get notified of it real quick. Also quick have been my very few concerns answered over the years. Thank you for being my Energy Source for these years and to offer to freeze my rate for two more years.

My second bill is coming up soon. Im eager to see the price because of the heat weve had.

I've had v247 for 2 years ... no issues ... zero problems. Today I renewed for another 2 years :)

Have been satisfied with all aspects of their plans and service. Would recommend them.

Great

Easy transition - great monthly average program, used 2nd month of service!

Good service and good response times to questions.

Good experience

Ive always been nervous about going with a company I have never heard of before. 4Change Energy has been the best experience Ive ever had. Great price, weekly email updates with graphs of my electric usage and energy tips.

No issues.

Very curtious, very nice and precise speech. Was very clear to understand. Thanks

I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.

Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".

What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.

BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".

I am totally screwed.

cheap

great plan - rates are as advertised

My plan with Champion was reliable and really well priced. I was just so thankful to find an energy company that was straightforward and wasn't trying to deceive me with hidden fees and stuff. Their transparency is just miles above a lot of other companies. I would really highly recommend.

bery good

Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices.

Amazing

Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according

I have to pay every 4-5 days. I feel all I pay is my electricity bill

A1 customer service! Friendly efficient and a strong willingness to ensure customer satisfaction!

I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!

They very helpful and I would recommend other ppl this company

4 Change Energy has been a pleasure to do business with. No hidden charges, easy to pay bill on their site. May not be the lowest rate Ive ever had, but the service is so good that doesnt matter. No surprises each month. Happy to renew contract with them.

I have been with pogo a year loved it an still do except for their new customer service. When I first signed up I could go into my account pay my bill or get a barcode instantly an pay. Now they have changed the way I get a text an I can't directly go into my acct. I have tried to get barcode an they never come up on my phone. I have called them several times an it's a big problem getting thru but when I do I try to explain this new way don't work I hate it. They used to make it easy to pay or chat now chat u still can't get anyone all I get is sorry can't help u with that. So I'm hoping that they go back to correct way of contacting an paying bills.
Other than that I love pogo bills are cheapest just can't pay bill any way but calling them an being put on hold forever. I would recommend them highly if they weren't changing the service

Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon.

We've been in Champion energy for almost 5 years.No problem at all.

I have been with other providers , but when i swiched to 4change , well it was a surprise they actually honor what they say .my bill is now affordable.not so high i couldn't pay and eat too .Thank you 4chande

I have been pleased with the telling me how much electricity I am using and my bill

Like the price, service.

They are always fast, friendly and very professional.

I've had nothing but pleasant experiences with their services. Prices are cheaper than most out there! Great customer service

I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate.

No hassle.

Had knock on door and switched from TXU to Entrust, wasn't sure but they said it would save me money. And it did, great customer care.

My first bill was the lowest in two years.
Could hardly believe it. Right off the bat, I saved the $9.95 monthly charge from other companies. Yes you will still have the 4
$4.32 AEP service charge, which everyone has to pay, but other companies add that $9.95 delivery charge, so there was immediate savings of over $100.00.

Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with.

Easy to sign up. Clean, reliable energy at a fabulous price. Been using them for years and just signed up for 2 more!!

Enjoyed 2 year, looking forward to several more

I get paid once a month and asked to have my due date moved forward by a FEW DAYS (like 3-5 days). They wouldn't change my due date because I wasn't drawing social security. We're in the middle of a pandemic, and this is how they treat their customers.

Good

Customer service was very professional and helpful.

I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used

I thought I was getting a little bit rate than the results

Good

I liked getting the email about my renewal, but when trying to call the number to ask a question it states it is not a working number. I called 855-784-2426. I was a bit frustrated with that. I just selected the accept but noticed that when I pulled 4energy site the rate for the charitable 24 was less than what I was given for a renewal and that was my question.

Awesome experience & very easy to enroll and a lots of option to save.

Griddy provides a great option for wholesale electricity pricing. Its not for everyone, but for people like me who want to squeeze additional savings from their utilities, it can save a bundle. If youre into set it and forget it Griddy might not be for you. If you are more informed and comfortable with technology tools, its a great fit. I just want to save money after all!! I live in the DFW area.

Have changed all of our properties to Griddy

Moved from California, paying4- 6 times what I pay with Griddy.
Im averaging, all in costs, 7-10 cents a kWh. The 10 buck subscription is well worth it. I just avoid using a lot of electricity M-F 2PM-5PM when rates are higher. Ive saved 600 dollars in 18 months compared to the average Texas all in rate.

Customer

Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!!

I have been with Infuse Energy for more than a year. I enrolled in autopay to avoid any extra fees. All good until my bank changed my card twice in a row within 2 weeks. Infuse energy charged $35 twice for declined transactions + $6 late fee and $10 disconnect notice fee. Autopay is for peace of mind but in this case, it is not. Instead of a notification for reminder, they charge extra for declined transactions. Not a good business practice

Been a customer about 5 years. First year had a trial plan. Had no issues. Have a 3600 sqf house, 2 units. Pool, Landscape lights; 3 car garage. Avg about $350 mo. Signed 2 back to back 24 mo plans. Find deregulation confusing, and shopping for a commodity.

Entrust handled every detail with professionalism. Their rates and reviews were the deciding factors.

Ive enjoyed Pulse Power and the incredibly low bill. I even got free nights!

What I like about Infuse is the pricing info online. All you have to do is plug in your KWH used from a past month and see what you would have paid if you had a particular contract with Infuse. Transferring service was easy, and the customer rep was professional and courteous - answered all my questions. So far after 3 months, I've had no billing issues. I particularly like the ability to have a 3 year contract.

I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

I just sign another 2 years contract. They are the best

Na

Great customer service

Was having problem with automated systems and she was so helpful and nice

Very pleased with the excellent customer service that I have received and the rates are awesome!

I have no issues with Chariot's rates or service. Their so-called "Budget Billing", however, is a crock. If you're expecting it to act like average billing from any other provider, think again. They actually reconcile the plan every six months, which means that a couple of months after the hot summer I received a bill for more than double the normal averaged bill. So instead of average billing all they're doing is kicking the can down the road for a few months. It would have been better to have paid the extra over the summer months. As my dear departed mother would have said, "Whoever came up with this doesn't have the sense God gave a billy goat." Rest assured that when my contract ends I'll be looking for a provider that understands the purpose of average billing.

Just moved here and happy with them so far.

The friendliest customer reps that truly wanting to help you. They go above and beyond

I really don't have a minimum problem with 4Change Energy during my last year contract. I will try to continue using them for long time.
I deep recommend this Company for anyone trying to pay less for the energy.

Very good

Very quick service , got a fixed rate and I cant complain these bills are amazing! About to renew my contract love this provider!

Keep getting notices that my Plan is expiring. Replies seem to go ignored.

I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad.

Ive been with Xoom for 5 years now and havent had any issues at all. My bill has always been what I expected it to be and the customer service is great for the most part. They arent perfect but compared to the other companies Ive used theyve been the best.

I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews.

Idanla was very patient, professional and kind. She is a keeper. She did not help me in billing, pricing or order. Your survey is not one I would fill out. Not user friendly.

It is a day before big freeze today. Currently the price is $8.08per hour and seems to be going up. Yesterday my estimated cast was $43. Today it will be $200 or maybe way more. I have been customer for 1 1/2 year. Griddy says I saved $2500 so far. I guess this month I may lose all these savings. Griddy is definitely not something for people living paycheck to paycheck. Seemed like a good idea to go with griddy, but next week I will evaluate if it is worth staying with them.
I am so glad I did not recommend it to any of my friends.

Great service I'm very happy with my customer service experience and lower bill.

Best Electric Company Year after Year!

Smooth transaction

I signed up with them almost 3 years ago after Breeze went under. I used a spreadsheet and simulated my usage over a year with many different plans, including the ones some providers use to try to appear way low on power to choose, but only if you use exactly the 1000 or 2000 KwH amounts.

I appreciate that they will bill a credit card without adding fees, which with rewards comes out to an additional 2-3% savings, and allows me another 20 days or so of flexibility as to when I am paying it.

My Energy charge has always been exactly what the said and the distribution charges from Oncor have always passed through correctly. I do wish the invoice would itemize the Oncor charges, but using current EFL data from various providers to spot check, the distribution charges are always correct

Easy to deal with, fixed price eco friendly.

I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.

As far as pricing and hook up goes they are pretty average, but what has me writing this review is how they have handled the Texas grid issues during this stupid winter storm. While other companies are gouging their customers, Gexa suspended billing and disconnections for people so they could be taken care of during our states stupid power issues. A lot of people lost power, including us, but that want gexas fault, it was Oncors and I think they handled the people well and kept their customer base as well taken care of as they could. Im thankful for this and I know a lot of other Texans are too.

Chariot Energy has some of the most proactive communications I have ever had with an electric company. I got an email before the Feb 21 snow storm saying you might have a higher bill because of the weather. It included recommendations for lowering it. Then during the cold spell I received my normal weekly usage report email.
Now after, they sent an email apologizing for any delay in contacting their customers because even their customer services were without power. Then they confirmed that I was on a fixed rate plan and I did not have to worry about a high bill.
Very proactive and it is appreciated.
BTW-I locked in for a 3yr fixed wind energy rate of avg 8.9 cents/kWh so great rates too.

Since I moved to Dallas, I have never had a single issue with my service. The prices are fair and I have never paid for electricity I haven't used. Enrollment was easy and they set up our electricity on time for when we moved into our new apartment. Great Electricity provider. Definitely recommend.

I have been changing my power company every 12-18 months for the last 10 years. For the first time I think I'll be here with 4Change for the long hall. My brother referred me to them after I kept complaining about my previous REP. He is very picky about where he spends his money. If he likes a company they are doing something right. I never have a billing problem, the rates are reasonable, the online customer portal is the friendlyest I've ever used, and supporting charity is awesome.