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|- Among the Best|
|- Better than Most|
|- About Average|
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“ Just paid a $443.17 bill for heating a 1500 square home in Galveston. This was for January. Yes, the house is well insulated. Do NOT try to work with this company. You can't even pay them through your bank when paying other bills. ”
Dont go with them, they will make you fool. My average billing is monthly $60 - 80, but last month i got $ 290 for 2 Bedroom Apartment. I asked them why its so high, then they told me its may be very cold weather in Houston. I asked 2 months ago Houston was very warm, then my bill should be $500 and I set auto temperature 67, so it can come 2100 Kwh usages. If you have 4-5 bedroom house, then you have to ready to pay $1000 every month.
They are not ready to help and its a fake company. ”
“ Simply, their web site log in is horrible! ”
“ Just transferred to Discount Power. Process was easy, but it took a while to get my first statement. First payment made from online banking on 9/22; due date was 9/29. Discount Power is not capable of electronic payments, so credit union sent a paper check - no different than how other non-electronic accounts are handled. Received disconnect notice on 10/2 BY EMAIL. Called Discount's customer service, who stated that they only email notices. She was very terse, bordering on rude. Said to give it a few more days to allow the payment to post. Credit union verified that the check was sent, but that the check was never cashed or returned. Received a mail notice of power disconnect on 10/5. Again contacted customer service, and again got a person who obviously would rather be doing something else. The check still had not been posted, so I ended up paying by credit card over the phone. She - like the previous agent - stated that Discount Power recommends to not use online banking, and that it could take up to 12 days for them to post a paper check. They tried everything to get me to add my checking account or credit card information to the Discount Power customer portal for my account, but after this first experience right out of the box, I do not trust them, and do not want them in charge of my account information. If I continue to have payment issues with this company, I will file with the PUC, and have my account nullified and move my business elsewhere, to a company who has some idea of what customer service should be. I fear that Discount Power's statement process does not allow time for manual check payment by the due date, thereby ensuring that they can charge additional late fees to customers. ”
I have been with them for almost two years. The plan price was great. I appreciate the fact that their billing is straightforward and dependable. (The company that I had before them did their billing at odd times so it was difficult to tell if the bill was too high or not.)
Would recommend Discount Power to everyone. ”
“ If you are late with your payment by even a day, you will get hit with two charges: late fee and disconnect fee amounting to over $50. Even if it's their fault when the website malfunctions and bills are not being emailed to customers as expected. So if you are one of those people who is always on top of your bills or if you are willing to let them take money out of your account automatically, you will be ok. Otherwise, look elsewhere or risk loosing all those savings you are hoping to get by signing up with this company. ”
“ I have excellent credit scores (in the 800s) and always pay my bills before they are due. I received a Delinquency and Disconnect Notice from Discount Power on 5 days AFTER they deposited my check. I have back records that prove they received my check and and deposited it before the payment was due, yet I still received a delinquency / discount notice. When I called customer service that could not confirm receipt of the check...all they could tell me was that I have until the 5th of the next month before being disconnected and to check back before that time to see if they can verify my check has been deposited. This is nuts! ”
“ Everything was Ok until my contract ended. I was on autopay and did not notice that I had not received the paper billing in June or July. This was convenient for them right after my contract had ended and my rate went up so I would not catch it until it hit my credit card billing. True I should have been on top of it and I will set a calendar reminder when I sign up for the new replacement provider. My previous provider was nice enough to send a reminder and suggest one of their current plans as a replacement just before the contract ended. In addition to this they added a $5 manual billing charge for each of the 2 houses each month even though they had my card and automatically charged it. ”
Discount Power has sketchy billing. Says one thing, and does another through add ons expenses.
The kicker was an Undisclosed Termination Fee.
Don't use this Electrical provide. ”
“ Renewed with Discount for the 2nd time. The rates were the lowest when I signed up 2 years ago and they've offered me virtually the same renewal rate 2 years in a row. Both renewal offers have been significantly less than what is on the current market for other providers. Sign up was simple and I have never had a need to contact Discount for anything in the 2 plus years of service. Would highly recommend Discount Power. ”
“ My mail goes through an annex which causes a few extra days for me to get my mail. The company can not mail out my bill a few days earlier and always charges late fees and fees for sending me a late bill. I have resorted to sending in random payments of $50 so there is some sort of payment until I get the bill in the mail. ”
I use the Power to Choose website to look for a good deal, and I mistakenly thought I'd found one. Discount Power sends out disconnection notices within two days of the due date, regardless of whether the bill has been received or not, and charges for the notice - not the actual disconnection. I was appalled to get a disconnect notice *before* I even got my very first bill!
Their customer service and billing practices are awful. ”
“ The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice. ”
“ Inquiry about a billing issue resulted in my being given false information about payment authorization; CS rep refused to transfer my call to a supervisor. I had to call back twice to get a supervisor to resolve the bank authorization issue. ”
“ This is my 4th electricity provider. At this point, I'm just looking for the cheapest provider. All providers have lots of fine print making it not easy to comparison shop, even among different plans from the same provider. However, switching is easy. They took my order, there was no disruption in service, you have to sign up for auto bill pay in order to not get charged the extra service fee (which they tell you when you sign up.) 3 months later, no issues, just the lowest power bills I've ever experienced. Discount Power is a no frills operation. No weekly emails reporting your usage. The website is primitive. I have not had to contact customer service. But if all you care about is low cost power, this is the place. ”
Even though they offer very attractive and competitive rates, their billing management needs a lot of improvement as well as their customer service section.
You have to be clever and carefully check your bill every month. I had two bad experiences, the first one regarding charges not disclosed in the bill and the most recent involved my Lite-Up discount. Discount Power did not apply this discount even though I got them proof of my certification. After clarifying this issue, they got me a credit but they did not apologize for their mistakes.
Basically they just do billing, representatives do not know their product/services, so you can't expect much from them at the time of resolving issues. ”
I've been with Discount Power for over a year and have had an excellent experience. Great low price, great customer service, no extra fees on my bill, bank account debited for the correct amount on the 20th of every month like clockwork. Absolutely no complaints.
“ I signed up for the 2 year Discount Power saver - no gimmicks option with a $ .0681 per kwh fixed rate charge. which included Oncor delivery charges, in January 2016. I cancelled a contract with Reliant that was averaging 12 cents per kwh overall including Oncor and paid a cancellation fee to boot. I also signed up for direct billing to my credit card each month to avoid paying more and to eliminate any/all contingencies such as late payments etc. To date thru 5/1/16 I have saved over $230 bucks over what I would have paid Reliant and I'm under contract for 2 full years so I expect to save close to $2000 or more thru the contract period especially when it gets hot and usage is 1500kwhs or more. I CHALLENGE anyone to find a cheaper fixed rate anywhere. Do your homework thru powertochoose.org and check out the savings, BUT read the fine print. Get a FIXED no gimmicks rate that applies to any/all usage hours so you are not blindsided. . Pay your bill on time and avoid costly charges. I read all these negative reviews and they do Discount Power a disservice. My experience has been absolutely fantastic and I save , save and save.......I could not be happier. Feel free to contact me and discuss !! ”
I have been with this provider for 8 months. At the beginning I just had a complaint on the fee they charge for not enrolling yourself in the auto-payment.
Lately, I have received an extremely confusing bill containing a series of "debits and credits" concepts, but no explanation at all. I called asking for details but they stated that they just collect the information from AEP (field operations contractor) and they do not know the exact nature of such charges/debits. It has been a very unpleasant experience dealing with Customer Care? Representatives that are not interested at all in giving a good service. ”
Called this company to review plans. Wait time was very long, spoke to three different people and not one of them identified themselves when they started talking, I had to ask each of them their name. Level of knowledge of their product was little to none. How can you sell a product and not be able to answer questions to a potential client. Because their knowledge was so limited one of them started yelling and over talking me. They will not be getting my business. Customer Service is KEY, know your product, and treat each caller like you care and want their business, be professional, it goes a long way. First impression is a lasting impression. Good luck to anyone who chooses these guys, I won't.