|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
“ Our home is 1500 SF and it's only 2 years old. My husband and I set the thermostat at 72 in the summers and 68 in the winters. Our bills with Discount Power are the lowest in our subdivision and average about $55-$60/month. The one from this month was only $37. I'm not sure what the issue everyone is having, but our experience has been excellent with Discount Power. We enjoy our fixed rates and no additional surcharges like the other electric providers. Thank you, Discount Power! ”
“ I am just about fed up with these people. They issued me a disconnect notice the day the bill is due which was irritating as anything because the due date was always on the 15th and that month they changed it to the 12th. But that was my first unpleasant experience with them and they did waive the late fee when I called them. Forgiven.... Then I made a payment through their portal like I have been doing since I signed up with these people almost a year ago yet "they never received it". It cleared my Bank of America checking account the evening I made the payment yet after 15 days of still fighting with them, they tell me BOA is famous for taking the money out of an account yet not paying them. Really???? I have never had that problem anywhere else and I have been with BOA since 1988. Had to make the same payment again using a credit card not issued from BOA. Double my payment and they said unless BOA sends the money (again) they won't post the 2nd payment on my account. Can't wait for my contract to be O.V.E.R!!!! ”
“ Bill due 04/09/2018. Online bill pay system failed to function. 04/11/2018 DNP issued and $22 fee on a $45 electric bill. Rip off company. Stay away. ”
Signed up with Discount Power on a two year contract via Power To Choose. Sign up was easy and pricing worked out to be very cheap, around 7.5 cents/KwH on average over a year including TDSP charges, based on my typical usage patterns. They offer flat rate plans and tiered usage plans. If you go with a tiered plan, make very sure you know how the formula works and what your estimated costs are going to be based on past usage. Make sure to use the auto bill pay and keep your payment information up to date.
No problems with billing or anything else during the 24 months I had them. Until renewal time, I had no need to contact customer service.
When renewal time got close they sent me a reminder email with links to their renewal offers. Those offers were not competitive with others on Power To Choose. They still had very attractive plans available to new customers but those were not available to me. I ended up switching to another provider at the end of my contract due to this, but would consider going back to Discount Power in the future if I'm eligible for the new customer plans again.
I like that they have 24 and 36 month contracts. If you get a good deal that gets the price locked in for a long time.
“ Just paid a $443.17 bill for heating a 1500 square home in Galveston. This was for January. Yes, the house is well insulated. Do NOT try to work with this company. You can't even pay them through your bank when paying other bills. ”
Dont go with them, they will make you fool. My average billing is monthly $60 - 80, but last month i got $ 290 for 2 Bedroom Apartment. I asked them why its so high, then they told me its may be very cold weather in Houston. I asked 2 months ago Houston was very warm, then my bill should be $500 and I set auto temperature 67, so it can come 2100 Kwh usages. If you have 4-5 bedroom house, then you have to ready to pay $1000 every month.
They are not ready to help and its a fake company. ”
“ Simply, their web site log in is horrible! ”
“ Just transferred to Discount Power. Process was easy, but it took a while to get my first statement. First payment made from online banking on 9/22; due date was 9/29. Discount Power is not capable of electronic payments, so credit union sent a paper check - no different than how other non-electronic accounts are handled. Received disconnect notice on 10/2 BY EMAIL. Called Discount's customer service, who stated that they only email notices. She was very terse, bordering on rude. Said to give it a few more days to allow the payment to post. Credit union verified that the check was sent, but that the check was never cashed or returned. Received a mail notice of power disconnect on 10/5. Again contacted customer service, and again got a person who obviously would rather be doing something else. The check still had not been posted, so I ended up paying by credit card over the phone. She - like the previous agent - stated that Discount Power recommends to not use online banking, and that it could take up to 12 days for them to post a paper check. They tried everything to get me to add my checking account or credit card information to the Discount Power customer portal for my account, but after this first experience right out of the box, I do not trust them, and do not want them in charge of my account information. If I continue to have payment issues with this company, I will file with the PUC, and have my account nullified and move my business elsewhere, to a company who has some idea of what customer service should be. I fear that Discount Power's statement process does not allow time for manual check payment by the due date, thereby ensuring that they can charge additional late fees to customers. ”
I have been with them for almost two years. The plan price was great. I appreciate the fact that their billing is straightforward and dependable. (The company that I had before them did their billing at odd times so it was difficult to tell if the bill was too high or not.)
Would recommend Discount Power to everyone. ”
“ If you are late with your payment by even a day, you will get hit with two charges: late fee and disconnect fee amounting to over $50. Even if it's their fault when the website malfunctions and bills are not being emailed to customers as expected. So if you are one of those people who is always on top of your bills or if you are willing to let them take money out of your account automatically, you will be ok. Otherwise, look elsewhere or risk loosing all those savings you are hoping to get by signing up with this company. ”
“ I have excellent credit scores (in the 800s) and always pay my bills before they are due. I received a Delinquency and Disconnect Notice from Discount Power on 5 days AFTER they deposited my check. I have back records that prove they received my check and and deposited it before the payment was due, yet I still received a delinquency / discount notice. When I called customer service that could not confirm receipt of the check...all they could tell me was that I have until the 5th of the next month before being disconnected and to check back before that time to see if they can verify my check has been deposited. This is nuts! ”
“ Everything was Ok until my contract ended. I was on autopay and did not notice that I had not received the paper billing in June or July. This was convenient for them right after my contract had ended and my rate went up so I would not catch it until it hit my credit card billing. True I should have been on top of it and I will set a calendar reminder when I sign up for the new replacement provider. My previous provider was nice enough to send a reminder and suggest one of their current plans as a replacement just before the contract ended. In addition to this they added a $5 manual billing charge for each of the 2 houses each month even though they had my card and automatically charged it. ”
Discount Power has sketchy billing. Says one thing, and does another through add ons expenses.
The kicker was an Undisclosed Termination Fee.
Don't use this Electrical provide. ”
“ Renewed with Discount for the 2nd time. The rates were the lowest when I signed up 2 years ago and they've offered me virtually the same renewal rate 2 years in a row. Both renewal offers have been significantly less than what is on the current market for other providers. Sign up was simple and I have never had a need to contact Discount for anything in the 2 plus years of service. Would highly recommend Discount Power. ”
“ My mail goes through an annex which causes a few extra days for me to get my mail. The company can not mail out my bill a few days earlier and always charges late fees and fees for sending me a late bill. I have resorted to sending in random payments of $50 so there is some sort of payment until I get the bill in the mail. ”
I use the Power to Choose website to look for a good deal, and I mistakenly thought I'd found one. Discount Power sends out disconnection notices within two days of the due date, regardless of whether the bill has been received or not, and charges for the notice - not the actual disconnection. I was appalled to get a disconnect notice *before* I even got my very first bill!
Their customer service and billing practices are awful. ”
“ The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice. ”
“ Inquiry about a billing issue resulted in my being given false information about payment authorization; CS rep refused to transfer my call to a supervisor. I had to call back twice to get a supervisor to resolve the bank authorization issue. ”
“ This is my 4th electricity provider. At this point, I'm just looking for the cheapest provider. All providers have lots of fine print making it not easy to comparison shop, even among different plans from the same provider. However, switching is easy. They took my order, there was no disruption in service, you have to sign up for auto bill pay in order to not get charged the extra service fee (which they tell you when you sign up.) 3 months later, no issues, just the lowest power bills I've ever experienced. Discount Power is a no frills operation. No weekly emails reporting your usage. The website is primitive. I have not had to contact customer service. But if all you care about is low cost power, this is the place. ”
Even though they offer very attractive and competitive rates, their billing management needs a lot of improvement as well as their customer service section.
You have to be clever and carefully check your bill every month. I had two bad experiences, the first one regarding charges not disclosed in the bill and the most recent involved my Lite-Up discount. Discount Power did not apply this discount even though I got them proof of my certification. After clarifying this issue, they got me a credit but they did not apologize for their mistakes.
Basically they just do billing, representatives do not know their product/services, so you can't expect much from them at the time of resolving issues. ”