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Customer Reviews of Discount Power
Most Recent Discount Power Reviews
I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pennywise Power. After about 5 months of this it went back to Discount Power. Then entire 12 months I received great rates. Cheapest year I spent on electric in over 5 years. 100% renewable wind energy. I have no complaints and would do it again. — 1 year later... here's my review from Lake Dallas TX
I had this company for a year and was very satisfied with their service that I signed up for another 3 years. Great service. — Evelyn from Richmond TX
Our home is 1500 SF and it's only 2 years old. My husband and I set the thermostat at 72 in the summers and 68 in the winters. Our bills with Discount Power are the lowest in our subdivision and average about $55-$60/month. The one from this month was only $37. I'm not sure what the issue everyone is having, but our experience has been excellent with Discount Power. We enjoy our fixed rates and no additional surcharges like the other electric providers. Thank you, Discount Power! — Florence from San Angelo TX
4-5 Star Reviews: 13 (17%)
I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pennywise Power. After about 5 months of this it went back to Discount Power. Then entire 12 months I received great rates. Cheapest year I spent on electric in over 5 years. 100% renewable wind energy. I have no complaints and would do it again.
3-4 Star Reviews: 5 (7%)
The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice.
2-3 Star Reviews: 13 (17%)
Spoke to a customer service supervisor named Ismail today. Ismail raises his voice and questions me back on the energy charge on my EFL. I was with Windrose Energy and they sold my plan over to DiscountPower and it was immediately night and day between the two companies. I thought a with a title of Customer Service Supervisor, they are supposed to know how to explain to the consumer in a calm and clear manner, so that the consumer can understand the bill. Well, not today. Today was the first time I called DiscountPower and it will be the last. I don't intend to call again unless I have to. I will definitely switch to a new utility provider when this contract is over. DiscountPower deserves a 'F' in the customer service rating. Hopefully this review helps some other people out there.
1-2 Star Reviews: 39 (52%)
1. My account with Windrose Energy was converted to Discount Power without advanced notice from either company. I found out about the transition before moving, when I called Windrose Energy to change my service to the new address. I was told to contact Discount Power.
2. I contacted Discount Power, and was assured that the transition from Windrose Energy to Discount Power would be seamless, and my service would transfer to my new address.
3. Discount Power did not terminate service at my old address on the planned date, and billed me for 8 extra days after the move-out date, until the account was force-canceled due to a new tenant beginning service at that address. This was the first email I ever received from Discount Power - I was never given a chance to create an online account.
4. Discount Power never initiated service at my new address, so my apartment complex is charging me a "vacant service fee" and 12 days of electricity at a very bad rate, until I became aware of Discount Power's failure and initiated service with another provider.
5. Discount Power was unhelpful via chat and phone when I tried to get the issue resolved. I was told if I wanted service at the new address, I would need to re-apply as a new customer, get a new credit check, etc., instead of the seamless transition I was promised.
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Discount Power FAQs
What is the cheapest plan that Discount Power has?
The cheapest plan Discount Power has is Wise Buy 24, with rates starting at 11.3¢. This is a 24 month plan. You can find details for that plan here.
Where can I order Discount Power electricity?
Discount Power has electricity plans in Texas
Where can I order Discount Power natural gas?
Discount Power does not have any natural gas plans
What do customers think about Discount Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Discount Power customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!