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Customer Reviews of Discount Power
Most Recent Discount Power Reviews
I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pennywise Power. After about 5 months of this it went back to Discount Power. Then entire 12 months I received great rates. Cheapest year I spent on electric in over 5 years. 100% renewable wind energy. I have no complaints and would do it again. — 1 year later... here's my review from Lake Dallas TX
I had this company for a year and was very satisfied with their service that I signed up for another 3 years. Great service. — Evelyn from Richmond TX
Our home is 1500 SF and it's only 2 years old. My husband and I set the thermostat at 72 in the summers and 68 in the winters. Our bills with Discount Power are the lowest in our subdivision and average about $55-$60/month. The one from this month was only $37. I'm not sure what the issue everyone is having, but our experience has been excellent with Discount Power. We enjoy our fixed rates and no additional surcharges like the other electric providers. Thank you, Discount Power! — Florence from San Angelo TX
4-5 Star Reviews: 13 (18%)
I used GeekYourRate. com and found Discount Power as one of my top choices. Part way through the year they it sounded like they were bought out by Pennywise Power. After about 5 months of this it went back to Discount Power. Then entire 12 months I received great rates. Cheapest year I spent on electric in over 5 years. 100% renewable wind energy. I have no complaints and would do it again.
3-4 Star Reviews: 5 (7%)
The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice.
2-3 Star Reviews: 12 (17%)
I had submitted my id when i asked to simply switch over my services to my new adress they said it will take up to 48 hours, it has been 4 days already and still nothing and when i call they jus keep saying oh give it a little more time it should come on, still nothing. Was told to wait until 4 if not call back and they close at 5 do ive got 1 hour to get this figured out if not itll be another day without power, but when they need a payment they are all up on you trying to collect but when it comes to services not working theyre so quick to get you off the phone by saying oh just wait it out
1-2 Star Reviews: 36 (50%)
I had a great plan for 15 months. When it came to renew, no such plans. They gave a saver 9 plan and mumbo jumbo it so I didn't catch that there was utility charge. All those hidden charges. Now they have messed me around and will make up all the money from the original plan. All the flowery words. Be Careful you will get screwed.
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Discount Power FAQs
What is the cheapest plan that Discount Power has?
The cheapest plan Discount Power has is Prime Plus 15, with rates starting at 11.2¢. This is a 15 month plan. You can find details for that plan here.
Where can I order Discount Power electricity?
Discount Power has electricity plans in Texas
Where can I order Discount Power natural gas?
Discount Power does not have any natural gas plans
What do customers think about Discount Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Discount Power customer review is 2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!