Discount Power Company Reviews
We've been collecting customer reviews for Discount Power so you can get the inside scoop on what it's like to be a customer.
Compare Discount Power Energy Plans
Featured Review for Discount Power
Excellent!!
We came from Constellation Energy. I am so glad to be with Discount Power!
Electricity Plans for Discount Power
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Wise Buy Basic 24 Online | 24/months | 14.9¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Wise Buy Basic 24 Online | 24/months | 16.2¢/kWh |
Lubbock - LPL Service Area Plans
Discount Power Rating and Review Summary
There are 9 total reviews for Discount Power, with an average rating of 1.6/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Discount Power | 1.6/5 | 9 |
| Star Rating | Ratings and Link |
|---|---|
| 1 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 1 2 star reviews | |
| 7 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Excellent!!
We came from Constellation Energy. I am so glad to be with Discount Power!
This is amazing feedback, Charles! Customer satisfaction is very important to us. Thank you for taking the time to share your feedback with others.
— Discount Power on August 26th, 2024
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Ridiculous Rates
My service ends this month and they sent me a renewal offer higher than what I am paying and 2 cents per kwh from competitors. Shouldn't current customers in good standing get preferred rates? Their website offers plans that give you $100 bill credits for usage ABOVE 1000 kwh a month. Shouldn't they be promoting energy conservation by giving discounts for usage between 500kwh and 1000kwh?
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at feedback@discountpowertx.com with your account #, REF #1322 and additional information.
— Discount Power on January 2nd, 2025
Recent 1 Star Reviews
Dishonest
I just signed my second three-year contract with Discount Power Texas. It was supposed to come with Vivent security camera and smart thermostat. Vivent spent half a day at my home but was unable to connect the equipment. Since I was now locked into a long period of time with Discount, I called them back to see what they could do for me since I was unable to enjoy the "free gift" of Vivent. The short answer, after 1.5 hours on the phone talking to three people in other countries, is NOTHING. They would not let me change my contract or give me a better rate. The escalations/retention rep finally agreed to issue a whopping $10 bill credit. They do not value their loyal customers' business and I will never renew with them again. I also plan to file a complaint with the Public Utility Commission of Texas. They have a Google 3.7 star review average for a reason. I will see how much I can lower that, because they people deserve to know that they operate in a shameful, unethical manner.
Absolute clown show of a company. Avoid at all costs.
I had no major issues with Discount Power until I moved and called to transfer service to the old house's new owner. That was in August 2023. It's now December 2024 and I'm still fighting to get them to fix the mess they caused.
The day I closed on my old house, I called Discount Power to transfer service to the new owner. Discount Power said they would handle it and there was nothing more I needed to do.
They never transferred service. They kept billing me, month after month, for the new owner's electricity. I finally got them to stop and to turn off my auto-pay in June 2024. When Discount Power finally agreed to stop charging me for someone else's usage, they promised to issue me a refund for the amount they had billed in error (approximately $1,630) within 10 business days.
They never issued a refund. In October 2024, Discount Power informed me that, rather than issue a refund, they had "given" me a "credit" to my account--my non-existent account--and called it a day. When I told them I was no longer a customer and had no intention or ability to become a customer again, Discount Power promised they would issue me a refund check, again within 10 business days.
It is now December 2024. I have received no check. I have been calling them every business day since November 21, 2024, and each time I have gotten a different story. One agent told me a check would be issued within ten business days. Another promised the check would be issued on December 5, 2024 the next promised it would be issued on December 9, 2024. Yet another agent told me Discount Power could not issue a refund check because they owe me more than $200. A different agent said Discount Power would never issue a refund check and refused to give a reason why. Still one more agent said it would take two billing cycles to issue a refund because there was a case open, and yet another agent after that said no case had been opened since August 2023. At one point an agent gave me a seemingly random phone number and insisted I call it to resolve the issue. I looked that number up and as far as I can tell it either belongs to a 65-year-old man who lives in Oregon or an 88-year-old woman who lives in Lubbock. In any either case nobody answered when I called.
To add further injury, today (12/4/2024) I received an envelope from Discount Power. I thought it was the refund check and was relieved that this whole stupid mess might finally be over and I could move on with my life. But it wasn't a check. It was an invoice. It was an invoice that showed a credit balance, as if nothing had changed since October 2024.
And to add even further insult, on the invoice, after reversing all the charges and "giving" me a "credit" to my inactive/non-existent account, Discount Power added one more entry. They added a "current charge" of $6.38, dated the day I sold that house, more than a year ago. They added sales tax too.
I cannot recommend enough that you take your business literally anywhere else.
Hi Robert, thank you for your feedback. This isn't the kind of experience we want our customers to have and would like to review this issue. If you would like help with your account, please contact us at feedback@discountpowertx.com with your account #, REF #1323 and additional information.
— Discount Power on January 2nd, 2025
Shameless thieves
I called to renew my contract but was placed on a month to month plan with the same name and then automatically switched without being informed.
Customer service will look at data and information and lie to your face. watch out
Thank you for your feedback, Doug. Contact us at feedback@discountpowertx.com with your account #, REF #1321 and additional information so that we can make sure to address your concerns.
— Discount Power on October 3rd, 2024
Lied to and locked into overprice contract
I had joined under a different company. The original plan was transitioned from this previous company to Discount Power. Once the contract was up for renewal, an agent reached out to me. The information given on the pricing verbally was not accurate. I allowed him to convince me to agree to the contract, believing that I would be having the same average price that I was currently having and that I should not expect to see an increase in my bills. PAY ATTENTION TO YOUR FACT SHEETS they send you after you sign up. I was lied to and misled. Now I'm stuck paying a huge cancellation fee to get out of this ridiculous price. The supervisors were 0 help, just reading the details of the contract verbatim, which I can see myself, instead of helping to find a solution. 100% DO NOT RECOMMEND this company.
Hi Franklin, we regret that we fell short of your expectations. Please email us at feedback@discountpowertx.com with your account #, REF #1320 and additional information.
— Discount Power on October 3rd, 2024
Terrible, just skip right over this company
Go elsewhere if you can. I have bought multiple contracts through other providers, who all magically seem to be bought out by Discount Power over the life of the contract (ex. Value Power, Revolution Energy, etc.), and also had Discount Power directly. As such, have plenty of experience with Discount Power in the last 3 years, as well as other providers, as the owner of several units throughout the Houston metro area.
I switched from Discount Power to another company. I had a huge surplus on my account (close to $850) as I prepay my bills to make sure I am not late. I checked the account online, and then called the company. They then proceeded to lock me out of the online account permanently, stating that it was an old account so I shouldn't have access anymore (whereas, I had access to it right before I called). I had to argue and request a manager to get on the phone and speak at length before I got their word that they would send me a check with the balance. When I asked what happened to my security deposit, the manager said that they didn't know about that and another team would need to look into it and get back to me within a few days. It's been over a month and not a single reply back outside of letters warning me of service disconnection. It will likely take at least another month of following up to get anywhere with getting my $400 security deposit back, paid to my original power company that was acquired.
Their technology is inadequate and frustrating. If you have more than one account with them, whether it is having multiple units, or having service with them in the past and restarting it after a break, you cannot use the same log-in. Literally every account number needs a new unique user name and email address to log in. As Discount Power seems to be buying other companies regularly, your chance of having more than 1 Discount Power account is good. Start creating new junk emails and having to remember all your different user names and passwords for Discount Power - unlike other companies who will just show you all your accounts, including recently closed one and active ones, using one access credential.
Additionally, the customer service representative across all departments leave much to be desired. It may be that they are not empowered, but they frequently say things that are not accurate or communicated well ("we don't have an account like that in our system" - "well then, why did i get a password reset email to the correct email when I put in that username?").
We sincerely apologize for the experience, Awtem. We would like to speak with you and see if we can come to a resolution. Please contact us at feedback@discountpowertx.com with your account #, REF #1319 and additional information.
— Discount Power on October 3rd, 2024
Worst Company to ever get for electricity
I have NEVER not paid an electric bill with Discount Power. I had an issue with an illness that had me debilitated for about 18 months. Discount Power sent a bill and I could not pay it until 2 days after my disconnection notice. Discount Power would not give me the 2 days to pay. I came up with all but $57.00, paying $190.00 and then asked them if I could pay the $57.00 on the day my check arrived, 2 days later. They told me they would cut off my electricity unless the $57.00 was paid in full not giving me a 2-day extension.
Customer Service is a foregone conclusion with this company. I will never tell anyone that this is a good company to have electricity with because they only want the elite to have their service. I will NOT renew my electricity with them and will spread the news about this company far and wide. If you can't work with your customers then you don't deserve good customers. I'll die before I renew with Discount Power again.
We're sorry that you are not happy with your experience with Discount Power, Phil. Please send us an email at feedback@discountpowertx.com with your account #, REF #1318 and additional information.
— Discount Power on July 1st, 2024
NOT AFTER READING REVIEWS
WAS GOING TO SWITCH, BUT NOT AFTER READING REVIEWS
Thank you for leaving a review. We'd like to help look into options. Please email us at Feedback@discountpowertx.com for more information.
— Discount Power on April 2nd, 2024
All Reviews By Date
Dishonest
I just signed my second three-year contract with Discount Power Texas. It was supposed to come with Vivent security camera and smart thermostat. Vivent spent half a day at my home but was unable to connect the equipment. Since I was now locked into a long period of time with Discount, I called them back to see what they could do for me since I was unable to enjoy the "free gift" of Vivent. The short answer, after 1.5 hours on the phone talking to three people in other countries, is NOTHING. They would not let me change my contract or give me a better rate. The escalations/retention rep finally agreed to issue a whopping $10 bill credit. They do not value their loyal customers' business and I will never renew with them again. I also plan to file a complaint with the Public Utility Commission of Texas. They have a Google 3.7 star review average for a reason. I will see how much I can lower that, because they people deserve to know that they operate in a shameful, unethical manner.
Ridiculous Rates
My service ends this month and they sent me a renewal offer higher than what I am paying and 2 cents per kwh from competitors. Shouldn't current customers in good standing get preferred rates? Their website offers plans that give you $100 bill credits for usage ABOVE 1000 kwh a month. Shouldn't they be promoting energy conservation by giving discounts for usage between 500kwh and 1000kwh?
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at feedback@discountpowertx.com with your account #, REF #1322 and additional information.
— Discount Power on January 2nd, 2025
Absolute clown show of a company. Avoid at all costs.
I had no major issues with Discount Power until I moved and called to transfer service to the old house's new owner. That was in August 2023. It's now December 2024 and I'm still fighting to get them to fix the mess they caused.
The day I closed on my old house, I called Discount Power to transfer service to the new owner. Discount Power said they would handle it and there was nothing more I needed to do.
They never transferred service. They kept billing me, month after month, for the new owner's electricity. I finally got them to stop and to turn off my auto-pay in June 2024. When Discount Power finally agreed to stop charging me for someone else's usage, they promised to issue me a refund for the amount they had billed in error (approximately $1,630) within 10 business days.
They never issued a refund. In October 2024, Discount Power informed me that, rather than issue a refund, they had "given" me a "credit" to my account--my non-existent account--and called it a day. When I told them I was no longer a customer and had no intention or ability to become a customer again, Discount Power promised they would issue me a refund check, again within 10 business days.
It is now December 2024. I have received no check. I have been calling them every business day since November 21, 2024, and each time I have gotten a different story. One agent told me a check would be issued within ten business days. Another promised the check would be issued on December 5, 2024 the next promised it would be issued on December 9, 2024. Yet another agent told me Discount Power could not issue a refund check because they owe me more than $200. A different agent said Discount Power would never issue a refund check and refused to give a reason why. Still one more agent said it would take two billing cycles to issue a refund because there was a case open, and yet another agent after that said no case had been opened since August 2023. At one point an agent gave me a seemingly random phone number and insisted I call it to resolve the issue. I looked that number up and as far as I can tell it either belongs to a 65-year-old man who lives in Oregon or an 88-year-old woman who lives in Lubbock. In any either case nobody answered when I called.
To add further injury, today (12/4/2024) I received an envelope from Discount Power. I thought it was the refund check and was relieved that this whole stupid mess might finally be over and I could move on with my life. But it wasn't a check. It was an invoice. It was an invoice that showed a credit balance, as if nothing had changed since October 2024.
And to add even further insult, on the invoice, after reversing all the charges and "giving" me a "credit" to my inactive/non-existent account, Discount Power added one more entry. They added a "current charge" of $6.38, dated the day I sold that house, more than a year ago. They added sales tax too.
I cannot recommend enough that you take your business literally anywhere else.
Hi Robert, thank you for your feedback. This isn't the kind of experience we want our customers to have and would like to review this issue. If you would like help with your account, please contact us at feedback@discountpowertx.com with your account #, REF #1323 and additional information.
— Discount Power on January 2nd, 2025
Shameless thieves
I called to renew my contract but was placed on a month to month plan with the same name and then automatically switched without being informed.
Customer service will look at data and information and lie to your face. watch out
Thank you for your feedback, Doug. Contact us at feedback@discountpowertx.com with your account #, REF #1321 and additional information so that we can make sure to address your concerns.
— Discount Power on October 3rd, 2024
Lied to and locked into overprice contract
I had joined under a different company. The original plan was transitioned from this previous company to Discount Power. Once the contract was up for renewal, an agent reached out to me. The information given on the pricing verbally was not accurate. I allowed him to convince me to agree to the contract, believing that I would be having the same average price that I was currently having and that I should not expect to see an increase in my bills. PAY ATTENTION TO YOUR FACT SHEETS they send you after you sign up. I was lied to and misled. Now I'm stuck paying a huge cancellation fee to get out of this ridiculous price. The supervisors were 0 help, just reading the details of the contract verbatim, which I can see myself, instead of helping to find a solution. 100% DO NOT RECOMMEND this company.
Hi Franklin, we regret that we fell short of your expectations. Please email us at feedback@discountpowertx.com with your account #, REF #1320 and additional information.
— Discount Power on October 3rd, 2024
Terrible, just skip right over this company
Go elsewhere if you can. I have bought multiple contracts through other providers, who all magically seem to be bought out by Discount Power over the life of the contract (ex. Value Power, Revolution Energy, etc.), and also had Discount Power directly. As such, have plenty of experience with Discount Power in the last 3 years, as well as other providers, as the owner of several units throughout the Houston metro area.
I switched from Discount Power to another company. I had a huge surplus on my account (close to $850) as I prepay my bills to make sure I am not late. I checked the account online, and then called the company. They then proceeded to lock me out of the online account permanently, stating that it was an old account so I shouldn't have access anymore (whereas, I had access to it right before I called). I had to argue and request a manager to get on the phone and speak at length before I got their word that they would send me a check with the balance. When I asked what happened to my security deposit, the manager said that they didn't know about that and another team would need to look into it and get back to me within a few days. It's been over a month and not a single reply back outside of letters warning me of service disconnection. It will likely take at least another month of following up to get anywhere with getting my $400 security deposit back, paid to my original power company that was acquired.
Their technology is inadequate and frustrating. If you have more than one account with them, whether it is having multiple units, or having service with them in the past and restarting it after a break, you cannot use the same log-in. Literally every account number needs a new unique user name and email address to log in. As Discount Power seems to be buying other companies regularly, your chance of having more than 1 Discount Power account is good. Start creating new junk emails and having to remember all your different user names and passwords for Discount Power - unlike other companies who will just show you all your accounts, including recently closed one and active ones, using one access credential.
Additionally, the customer service representative across all departments leave much to be desired. It may be that they are not empowered, but they frequently say things that are not accurate or communicated well ("we don't have an account like that in our system" - "well then, why did i get a password reset email to the correct email when I put in that username?").
We sincerely apologize for the experience, Awtem. We would like to speak with you and see if we can come to a resolution. Please contact us at feedback@discountpowertx.com with your account #, REF #1319 and additional information.
— Discount Power on October 3rd, 2024
Excellent!!
We came from Constellation Energy. I am so glad to be with Discount Power!
This is amazing feedback, Charles! Customer satisfaction is very important to us. Thank you for taking the time to share your feedback with others.
— Discount Power on August 26th, 2024
Worst Company to ever get for electricity
I have NEVER not paid an electric bill with Discount Power. I had an issue with an illness that had me debilitated for about 18 months. Discount Power sent a bill and I could not pay it until 2 days after my disconnection notice. Discount Power would not give me the 2 days to pay. I came up with all but $57.00, paying $190.00 and then asked them if I could pay the $57.00 on the day my check arrived, 2 days later. They told me they would cut off my electricity unless the $57.00 was paid in full not giving me a 2-day extension.
Customer Service is a foregone conclusion with this company. I will never tell anyone that this is a good company to have electricity with because they only want the elite to have their service. I will NOT renew my electricity with them and will spread the news about this company far and wide. If you can't work with your customers then you don't deserve good customers. I'll die before I renew with Discount Power again.
We're sorry that you are not happy with your experience with Discount Power, Phil. Please send us an email at feedback@discountpowertx.com with your account #, REF #1318 and additional information.
— Discount Power on July 1st, 2024
NOT AFTER READING REVIEWS
WAS GOING TO SWITCH, BUT NOT AFTER READING REVIEWS
Thank you for leaving a review. We'd like to help look into options. Please email us at Feedback@discountpowertx.com for more information.
— Discount Power on April 2nd, 2024
This is amazing feedback, Charles! Customer satisfaction is very important to us. Thank you for taking the time to share your feedback with others.
— Discount Power on August 26th, 2024