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About Veteran Energy

Veteran Energy
PUCT#: 10199

Veteran Energy's mission is to build awareness for service organizations and give back to veteran and active-duty military servicemen. They seek to distinguish themselves as business owned entirely by veterans of the United States Armed Forces. They are certified as a 100% Veteran Owned Small Business by the Veterans Administration (VA) Center for Veterans Enterprise (CVE) and is a fully compliant, federally registered Central Contracting Registration (CCR) Veteran Owned Small Business. In addition they claim in their mission statement to build awareness for service organizations and give back to veteran and active-duty military servicemen.

Veteran Energy was founded in 2010 and licensed to sell retail electricity to commercial and residential customers in 2010. They have since expanded to offering residential electricity and natural gas service in the state of New York.



Texas Electricity Ratings Score:


( 3.3 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
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Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Veteran Energy Customer Engagement

14   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Veteran Energy







14 Reviews and Replies for Veteran Energy


Easy and reasonable
(5 / 5)

  Easy to enroll online, payments were easy to make, no issues with set up, billing and cancellation.

KETEX from Houston
October 30th, 2017

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Easy to work with
(5 / 5)

  I've been with Veteran Energy for about 7 months now and their pricing kills what I was paying before. Everything was so easily automated to set up and bill/draft - I did it all online quickly and didn't have to call anyone. I'll check the emailed invoice each month to make sure there are no red flags or extra charges and so far things have been perfect. Since I have never had an issue with the actual service or billing I haven't had to deal with their customer service so I can't comment on how that is.

Kara T from Fort Worth
February 13th, 2017

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My First Monthly Bill from Veteran Energy
(5 / 5)

 
I was anxious to get my first bill from Veteran Energy because it seems that every electricity provider is somewhat different in how the monthly billing statement is presented. I've found most utility bills to be pretty confusing. It seems there are always at least some surprises in the beginning until you figure out all the line items which comprise your total charges.

In other words, it's often hard to fully understand what you signed up for until you've already signed up.

Not so with Veteran Energy.

I happened to use about 1,100 kilowatt hours during my first month's billing cycle which made me automatically entitled to a generous credit under the plan I had signed up for. There were absolutely NO CATCHES WHATSOEVER. The bill was simple, concise, and honest with no "hidden charges" that I wasn't already expecting.

I've already received top-notch customer support from team leader Roberto (ext. 13272) and Lynn (ext. 3276). Roberto originally signed me up after thoughtfully explaining how everything works and Lynn later went over my first bill with me and explained all the different payment options available and helped me set up automatic monthly drafts from my checking account.

She even congratulated me on receiving my credit!

Lynn and Roberto definitely went over and beyond and I'm already spoiled. I wish more companies had such high-caliber professionals providing customer support.

I deeply respect that Veteran Energy makes generous contributions from their own profits to such a large number of wonderful organizations whose sole mission is to help America's veterans.

Because my cousin - Kenneth - was killed in Vietnam in the early 1970's, I chose the Veterans of Foreign Wars (VFW) as my charity of choice.

I believe one would be hard-pressed to find a better electricity provider than Veteran Energy. **==

Mike Y. from Ballinger
June 14th, 2016

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Truly care about customers
(5 / 5)

  We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

Scott Lattin from Whitney
December 16th, 2015

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Truly care about customers
(5 / 5)

  We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

Scott Lattin from Whitney
December 16th, 2015

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Great Company
(5 / 5)

  I have been with Veteran Energy for over a year and a half now, and couldn't be happier with their service. They're online bill payment is extrememly easy to use. Customer service is top notch, I am always greeted by an extremely helpful and polite employee willing to assist me with whatever I am calling about. Another huge plus is they recently added a discounted rate for Veterans and Active Duty miltiary. I would recommend Veteran Energy for anyone.

Mike Vander Vegt from Killeen
July 3rd, 2014

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Bringing back compassion in customer service!
(4.8 / 5)

  In a world where many are quick to complain but less likely to praise, my husband and I humbled but the experience with Veteran Energy. We were dealing with a nightmare of a situation with our previous electricity provider where we were left without power in freezing temps for 24 hours. We were unsure where to turn due to an internal error by the previous company. We were stressed, exhausted and frustrated to say the least.

My husband researched and found that Veteran Energy provides a discount to military and veterans. Great bonus first off considering most rates per kWh and hidden fees we were able to find after digging into many of the rate plans found. After contacting them and speaking to Cameron we instantly felt we were in good hands. We had to place a call back at our request and spoke to Marcos and then his supervisor Roberto (for a positive reason). The integrity (yes we are saying this about a utility company), dignity, compassion, patience and dignity shown from start to finish left us truly humbled by our experience. We are truly thankful for the time, attention to detail and quickness of each member of the Veteran Energy team we spoke with. Each one of these representatives from Veteran Energy reminded us of what customer service truly is. They are a great asset to this company and represent the face of the company well. In a world where it seems most companies have forgotten what customer service is it was a breath of fresh air to have this experience with this company.

Thank you to each one of you (Cameron, Marcos & Roberto) for the outstanding customer service we received and for making this such a personable experience! Thank you for restoring the trust and faith we had lost! We are so glad to be a new Veteran Energy customer!

Mgngrz3 from Arlington
February 9th, 2018

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great service
(3.6 / 5)

  Veteran energy offers great service to me and also to our veterans....Very impressed!

Lara from Houston
October 13th, 2011

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Beware and Stay Away!
(2.2 / 5)

  The pricing and service was not bad but their customer service and sales team ended up cheating me by falsely signing me up renewing my contract and then later billing me for breaking of the contract. After 12 months my service was up; I received a sales call and I told them over the phone NO I did not want to renew the contract as I was in the process of moving overseas. Naturally I called to disconnect and I paid the final bill. I left overseas and did not give them a forwarding address because I was done with them. A year later I return to US and go to purchase a Home when all of a sudden I see my credit rating has negative hits on it from Veteran's Energy. They opened up 3 lines each for $348 which took my credit rating down over 150 points. I called and they told me that I had early termination fee which they charged because I renewed the contract and then canceled that same month. I told them I did not renew and then they said they outsource their sales team and cannot verify. They admitted that I was never late on payment nor delinquent on actual services just on the early cancellation fee plus late fees on top of that.

frustrated traveler from Houston
October 12th, 2016

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Horrible Experience
(2.2 / 5)

  Terrible company. They kept me in the dark about payments and requirements. Customer service was terrible. I spent over an hour on the phone trying to sort out what I needed to do. Worst experience.

Frustrated Customer from Dallas
August 26th, 2016

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Never again. Don't be fooled
(1.8 / 5)

  Don't be fooled by their quoted rates, very deceiving. My energy cost shot up from the time I signed up with them, even though their quoted rates was lower then what I currently had at that time. Their funny pricing allows them to make it difficult for the consumer to figure out what price they will actually be paying. Toward the end of my service my rate went up from about 7 cent per kw to almost 16 cent per kw, when most other suppliers were offing 5 - 9 cent per kw. Don't be fooled by the name and defiantly don't be fooled by the quoted energy rate. I've been monitoring energy rates for a long time now and this company has been the most deceptive in their slick pricing as any.

Looking for honesty in energy pricing from Desoto
September 24th, 2017

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rate switching and price gouging
(1 / 5)

  During the peak of summer Veteran Energy more than DOUBLED MY RATE without making me aware, resulting in a one month electricity bill for my single family home of $795! When I called to try and correct the matter they went into a sales pitch for new plans and services but were unwilling to correct the price gouging of the previous month. Their explanation was that is was within their legal right to do so and is all they could do was sign me up for a new plan going forward.
They use their "Veteran" angle to make you believe they care about their customers but it is clear they do not.

Jason Tindol from Brownwood
September 6th, 2016

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Absolutely Awful
(1 / 5)

  Their service is basically non-existent. Their website is a JOKE nor does it follow standard industry practices (which is why it sucks so bad). I've never dealt with such a poor company nor will I again as soon as I arrange my switch.

Charles L. Mills from Dallas
November 5th, 2013

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Non-disclosure of fixed rates and fees
(1 / 5)

  Veteran Energy only provides the average monthly price per kWh and will not, under any circumstances, provide the actual fixed, energy charge per kWh, nor proivde any other fixed rates associated with your bill. Everything is hidden and considered "all inclusive." This non-disclosure and response is consistently upheld by every member of their business. I highly recommend that you avoid this company at all costs, unless cost isn't a factor.

Richard from Dallas
January 23rd, 2013

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Updated: 02-20-2018
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