Veteran Energy Resources
Veteran Energy??â„¢s mission is to give back to veterans, military members and their families. They do this by giving back a portion of each customer??â„¢s bill to help veteran and military support organizations. Veteran Energy offers competitive rates, a range of energy products, easy energy management and unparalleled U.S.-based customer care.
The company was founded in 2010 and was licensed to begin selling retail electricity to commercial and residential customers that same year.
Recommended Veteran Energy Plans
Our Grading of Veteran Energy
Customer Reviews of Veteran Energy
Most Recent Veteran Energy Reviews
I've had nothing but pleasant experiences with their services. Prices are cheaper than most out there! Great customer service — Harmony Hill resident from Rowlett TX
Veterans Energy has been so good to me. Great rates and even better customer service. Need an extension? Dont worry! As long as you keep your promises you can get them. No other light company has ever been as kind. Charlie and co yall are the best!! — Josie G. from New Summerfield TX
...and it shows in the customer service. I just got off the phone with Diamond, who helped me choose and sign up for a new plan. Engaging young man, courteous, very knowledgeable. The weekly emails with my usage is excellent and a nice touch for customers. I've never had a delivery problem with my electricity, nor any billing conflicts. A far more customer-friendly than the company I used before. I highly recommend Veterans Energy. — washushae from Wylie TX
4-5 Star Reviews: 12 (46%)
I've had nothing but pleasant experiences with their services. Prices are cheaper than most out there! Great customer service
3-4 Star Reviews: 1 (4%)
Veteran energy offers great service to me and also to our veterans....Very impressed!
2-3 Star Reviews: 2 (8%)
The pricing and service was not bad but their customer service and sales team ended up cheating me by falsely signing me up renewing my contract and then later billing me for breaking of the contract. After 12 months my service was up; I received a sales call and I told them over the phone NO I did not want to renew the contract as I was in the process of moving overseas. Naturally I called to disconnect and I paid the final bill. I left overseas and did not give them a forwarding address because I was done with them. A year later I return to US and go to purchase a Home when all of a sudden I see my credit rating has negative hits on it from Veteran's Energy. They opened up 3 lines each for $348 which took my credit rating down over 150 points. I called and they told me that I had early termination fee which they charged because I renewed the contract and then canceled that same month. I told them I did not renew and then they said they outsource their sales team and cannot verify. They admitted that I was never late on payment nor delinquent on actual services just on the early cancellation fee plus late fees on top of that.
1-2 Star Reviews: 11 (42%)
WORST customer service ever. I was with Infinite Energy and they bought out Infinite Energy. Unfortunately, I was unaware since I had moved out of the home I had my service at. I called on 11/24 to cancel service with Infinite Energy (which I was still being billed for and there is nothing on my account that mentions "hey by the way you are moving to Veteran") and they cancelled my service without every mentioning that that same day Veterans was also taking over my account. So the communications between the two companies was lacking and the fact that they purchased a company and can't get their communication in line shows very limited organizational skills. Also, the take over plan was pathetic. Really, missed the mark on communication. I can't get over that part. Worst communication plan. Seriously, who sends one letter and that is all? WORST. Anyways, unbeknownst to me, while I was no longer with Infinite and paid my final bill, Veteran was charging me. Luckily the person who purchased my home started up service a week later but Veteran Energy will not waive the $27. I know it is just $27 but the fact that I had no idea they took over my account and I was being charged for energy I was not using shows their lack of customer service. When I called to work with them they would just put me on hold infinitely which would lead to me hanging up. They really do a disservice to the Veteran name. I will never use them and I will make sure to tell all my friends and family looking for energy that they should not be used. And all of this over $27. If they just would have been kind and worked with me, maybe I would have a better review but they are the LITERAL WORST!
Veteran Energy News
You can help Dallas families and those in need this holiday season by signing up with an energy plan that donates money to Texas and national charities! Which Dallas Energy Companies Are Charitable? Winter is the time of year when many people consider the plight of Dallas families less fortunate...
What is the best Texas electricity plan? With large cities like Houstonand Dallasas part of the deregulated Texas electricity market, 87 percent of Texans choose their electricity providers. Many companies compete to serve retail electricity customers, and their pricing methods can be confusing....
Use your power to choose a great electricity plan and make a difference in someone’s life! Which Houston electricity plans give to charity? Most Houston electricity companies do some sort of charity work, but 4Change Energy and Veteran Energy stand out from among the rest because of how they a...
Veteran Energy FAQs
Where can I order Veteran Energy electricity?
Veteran Energy does not have any electricity plans
Where can I order Veteran Energy natural gas?
Veteran Energy does not have any natural gas plans
What do customers think about Veteran Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Veteran Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!