Veteran Energy Customer Reviews

Veteran Energy has delivered! They offer the best energy plans and customers will greatly benefit from their various plans.

I have had a great experience with Veteran Energy for over three years now.

Absolutely no issues with this group.

Only had for a couple of months. No snags yet. Like getting my weekly usage report.

Customer satisfaction. No problems, good service, still the best price.

First call,3 years ago, talked to fellow Veteran. In for the Duration. No prob yet.

Ease of doing business.

I've ALWAYS HAD GREAT SERVICE

Prices, service .are the best

Weve been with Veterans Energy for a long while. No problems. Very satisfied with their service. I recommend this company.

Good

The change in my electric company was easy as I have no other choice in my area.

Very good experience. No problems. Did not get a quote for a promotional or specials so I don't know if the price is the same or better.

Competitive prices. Each week they show my usage and compare to the previous week.

I was unhappy with my former experience with Veteran Energy but my latest experience is much, much better.

We have had a positive experience with Veteran Energy, and no surprises on our electric bills. This is important to me since our home is total electric. Veteran Energy also has very good customer service.

I ended up as a Veteran Energy customer by default. I had signed on with Infinite Energy in October with a 10 month introductory rate plan. A few months later I was notified that Infinite had sold/moved its Texas accounts to Veterans Energy and existing contracts would be honored by VE. Once that took place I was welcomed as a new customer and I set up my online account. I use the website to check invoices and pay. Once a week I get a weekly usage report to help me manage my usage. On occasion I have received offers to purchase related energy products at discount prices, eg. smart thermostat. My contract is due to expire July 14 and a week ago I received an email offering me a new contract at a reasonable rate. After shopping around I decided to accept the dated offer. One issue that I did encounter was trying to look at other plans that VE was offering as a continuing customer. I could not find plans offered by logging into my account. If the plans are accessible there I could not find where they are hidden. The main VE website offers plans to new customers only. I am still interested in looking at an 18 or 24 month contract. I tried to call in today, Sunday June 6 only to learn that the office is closed today although the website indicated it was open from 6/5 on Saturday and Sunday.

They are very kind and always send an early notice. Thanks.

I have had an amazing experience with this company for nearly 8 years.

...and it shows in the customer service. I just got off the phone with Diamond, who helped me choose and sign up for a new plan. Engaging young man, courteous, very knowledgeable. The weekly emails with my usage is excellent and a nice touch for customers. I've never had a delivery problem with my electricity, nor any billing conflicts. A far more customer-friendly than the company I used before. I highly recommend Veterans Energy.

Have had Vet Energy for 3 years on a fixed rate. Pretty happy for the most part especially knowing they donate $$ to charities. Got thrown a "bone" fixed rate being my plan expires in a couple months. I found "several" other companies that have a much lower rate however, I decided to give them one more year. I'll reevaluate then a switch if they aren't more competitive.

ALL THINGS SEEM TO BE GOOD WITH VETERAN ENERGY EXCEPT THERE WAY OF BILLING, THEY TOOK OVER ANOTHER ELECTRIC COMPANY WE WERE USING LAST FALL AND WE HAVE BEEN WITH THEM 6 MONTHS AND THE DUE DATE HAS BEEN A DIFFERENT DAY EVERY TIME SO IT IS HARD TO MAKE YOUR BUDGET WORK WHEN DUE DATES ARE DIFFERENT EACH MONTH.

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OTHER THAN THAT ALL SEEMS TO BE GOOD.

Veteran energy offers great service to me and also to our veterans....Very impressed!

I liked Veteran Energy when it was owned and operated by Veterans. It was personable and they knew your name. Success happens and they were purchased by a bigger group, but kept the name.

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You could call and speak with someone who understood. The mailings or updates were thankful you were a veteran and more personal touches.

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When the original company was bought out you were not really informed about it, then your billing date changed to the first of the month. If you were one second of one day after the first of the month you got letters immediately about cancellation notices just because you may have paid your bill previously on the 4th, 5th, of the month etc.

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I was never overdue on my bills but they sure made it seem like I was a criminal and another number in the system.

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Recently for renewal they want to charge you a fee for using less energy? Really? On a 1000kw plan: If you used less than 1000kw of energy you got a bill for $9.95 additional fee. Wow. So you might as well quit hitting 850Kw and tell the kids to "leave the lights on" so you can hit 1000kw's and avoid paying an extra $9.95 per month.

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Once again - I liked it when it was more personable, they did not turn into "cancellation notice" overlords, and the customer service was more welcoming and appreciated the value of you as a customer, veteran, long time subscriber.

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Their rates are average with others - so the options are up to you. They are no longer a "Veteran" energy company I feel, but a company with "Veteran" in the name and a few donations to charities.

I got an email requesting that I renew my contract, which doesn't expire until Aug 2021 (It's June 2021 today). It said I had until July 3rd or 4th to lock it down. I clicked on the company name just to view my account. Two things: I could not see exactly when my stupid contract ended, so I ended up logging out. I sure as heck didn't renew my contract. I get an email from them within an hour of logging off congratulating me on my new contract, which I did not renew. It's impossible to see my current contract on their site. I've gone to every possible place possible.

The pricing and service was not bad but their customer service and sales team ended up cheating me by falsely signing me up renewing my contract and then later billing me for breaking of the contract. After 12 months my service was up; I received a sales call and I told them over the phone NO I did not want to renew the contract as I was in the process of moving overseas. Naturally I called to disconnect and I paid the final bill. I left overseas and did not give them a forwarding address because I was done with them. A year later I return to US and go to purchase a Home when all of a sudden I see my credit rating has negative hits on it from Veteran's Energy. They opened up 3 lines each for $348 which took my credit rating down over 150 points. I called and they told me that I had early termination fee which they charged because I renewed the contract and then canceled that same month. I told them I did not renew and then they said they outsource their sales team and cannot verify. They admitted that I was never late on payment nor delinquent on actual services just on the early cancellation fee plus late fees on top of that.

Terrible company. They kept me in the dark about payments and requirements. Customer service was terrible. I spent over an hour on the phone trying to sort out what I needed to do. Worst experience.

Terrible service and fees that are *way* too high.

They did the renovation by themself, they increased the rate to up double the rate that I was paying before, which is unreasonable. I am an old customer of infinity energy when they got this company they had to keep the rate, I have been a customer for over 5 years, but this one I am not happy with the renovation, it is gonna be my last year with them.

Got billed a whole month for 3 days usage! Billing cycle stopped on 11th, contract ended 19th same month. Had new company move me on 14th. Used 151 kw and got billed the entire month flat rate. Customer service kept stating it was in my contract. Tried to explain they only allowed me 8 days before I was going to be renewed on a new plan at most and can't bill a whole month for 8 days and should be prorated. They did absolutely nothing to resolve the difference.

When I first started service, some how soon after I started service my service was disconnected and reconnected in the same day which caused me a lot of confusion when it came to the following bills

Do not pick Veteran Energy!!!

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They bought my account from Infinite Energy when they left the Texas market. They tried to give me a late charge as their was no notification that they would be my new Utility provider. After I called them a month later I finally get something in the mail. When my wallet was lost and my cards were canceled my auto-pay was declined. Oh they cant take a wire transfer from a bank. Well then you are going to have to wait. Come home no power. Call them up office is closed, please call back at 7am. No A/C during the summer. 7am 30 minutes and only $50 later to get my power back. They should be ashamed of how they conduct business! I will never, never, never do business with them again!

I had a bill for about $22.00 They had my power disconnected for that amount. There was a disconnect fee of $20 and the Re-connect Fee was $20 dollars. After that I changed to Just Energy. I've been using them for over 2 years now and no problems.

I was with infinite energy until the company was bought by Veteran, nightmare, long term contract and prices went up and bad customer service, RUNNNNNN

I would never recommend this company. Worse customer service and the most ridiculous way of doing business. If you have a hardship don't try to get a extension without having to pay for it. I had infinite before it was sold to veterans enery. Infinite was amazing and amazing customer service. I switched my light company after 3 months with veterans. I would not recommend this company to anyone.

Prices are okay, I was brought over as a customer of a company they acquired and its been down hill since. Customer service is so, impressively bad I don't even know where to begin. Beyond terrible. I was going to renew my plan with them for 12 more months because (as I said above) the rate was okay. I was told they had no one available to assist me for 48 hours and they would call me back. Okay, call me... They never did. Wow, what a shame they do business under the name Veteran. As a Veteran, I don't treat people this way especially my customers.

They simply cheating the customer by taking reading for long days alternatively.. 29 days sometime 33 days other time.