Veteran Energy Company Reviews
We've been collecting customer reviews for Veteran Energy so you can get the inside scoop on what it's like to be a customer.
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Featured Review for Veteran Energy
Outstanding Customer Service
My experience with the service provided by Veteran Energy has been steady. The rates are fair and improvements made to the user interface on their website have made the process of managing my account easier.
My experience with their customer service team has been stellar. Yesterday, due to a stop service error on my part, we were without power for a period of time. The customer service agent, Santana, was outstanding. His follow through was prompt, information accurate and follow up was better than expected. Great service, fabulous representatives!
Electricity Plans for Veteran Energy
Lubbock - LPL Service Area Plans
Veteran Energy Rating and Review Summary
There are 3 total reviews for Veteran Energy, with an average rating of 2.3/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Veteran Energy | 2.3/5 | 3 |
| Star Rating | Ratings and Link |
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| 1 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 0 2 star reviews | |
| 2 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Outstanding Customer Service
My experience with the service provided by Veteran Energy has been steady. The rates are fair and improvements made to the user interface on their website have made the process of managing my account easier.
My experience with their customer service team has been stellar. Yesterday, due to a stop service error on my part, we were without power for a period of time. The customer service agent, Santana, was outstanding. His follow through was prompt, information accurate and follow up was better than expected. Great service, fabulous representatives!
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
Overpriced & Fake Veteran Supporter
Only thing worse than not supporting Veterans are unscrupulous businesses pretending to support Veterans.
NEVER USE VETERAN ENERGY! I am a 100% disabled veteran from wartime service. Was told that 2-year plan would auto renew in order to help me with my cognitive issues. Veteran Energy, aware of my disabilities, still wanted a "confirmation" of my "automatic renewal' (not automatic then) and choose to unilaterally convert the account on month to month in order to price gouge my family.
When I called Customer Service, the reps are more concerned with their performance numbers instead of your situation (after every transfer the reception is bad yet Kevin refused to call me back nor give me a direct number because it would "poorly affect his numbers).
Speaking with several levels of management, the best they could do was only offer my family ONE (1) month of adjustments even though I detrimentally relied on their promise of automatic renewal which is tantamount of deceptive trade practices act. I negotiated in good faith and even offered to take less adjustments than the full time we were on month-to-month but their position stayed the same. It didn't even change when it didn't make mathematical sense to get one month adjusted for a 12.3-15.7 plan if 10.2 cent plans are also available.
They are crooks and are using the "veteran" label to trick people into thinking they are vet friendly. Helping Veterans is the last thing on their mind! Veteran Energy claims to have "raised over $880,064" for Veteran Charities but it is completely misleading. Any contributions to charitable organizations come from overcharging customer plans and getting the tax benefit from customer overpayments. You'd be better off making direct contributions to any orgs and save the tax deduction for yourself.
As of 29AUG24, their best rate is 24-months, 12.3 cents but you can very easily find rates for 12 month at 10.2.
Put simply, when an opportunity for the Company to directly help a disabled veteran, Veteran Energy refused because it would cost them instead of their customers. Veteran Energy has really shown their true nature: an unscrupulous company preying on patriotic American's goodwill by presenting the appearance of a pro-Veteran company willing to go further than competitors yet they exhibit minimalistic committal to Veteran issues because this would require actual sacrifice, instead of using their customers.
*To anyone that has an issue with them, submit a complaint to your Secretary of State for Deceptive Trade Practice and Better Business Bureau.
Downhill fast in the last year since change of hands
Veteran used to be a decent company years ago. Since they have changed hands ALL customer service has been farmed out from the U.S. to Central America. Now, reps pose with American sounding names like Mike, Tina, etc., and will tell you "we are in the US" to throw you off. These reps can't figure out the most basic asks about your account and have heavy hard to understand accents. Customer service has gone down hill very fast in the last year. I booted this company for this recently. STAY AWAY!!
All Reviews By Date
Outstanding Customer Service
My experience with the service provided by Veteran Energy has been steady. The rates are fair and improvements made to the user interface on their website have made the process of managing my account easier.
My experience with their customer service team has been stellar. Yesterday, due to a stop service error on my part, we were without power for a period of time. The customer service agent, Santana, was outstanding. His follow through was prompt, information accurate and follow up was better than expected. Great service, fabulous representatives!
Overpriced & Fake Veteran Supporter
Only thing worse than not supporting Veterans are unscrupulous businesses pretending to support Veterans.
NEVER USE VETERAN ENERGY! I am a 100% disabled veteran from wartime service. Was told that 2-year plan would auto renew in order to help me with my cognitive issues. Veteran Energy, aware of my disabilities, still wanted a "confirmation" of my "automatic renewal' (not automatic then) and choose to unilaterally convert the account on month to month in order to price gouge my family.
When I called Customer Service, the reps are more concerned with their performance numbers instead of your situation (after every transfer the reception is bad yet Kevin refused to call me back nor give me a direct number because it would "poorly affect his numbers).
Speaking with several levels of management, the best they could do was only offer my family ONE (1) month of adjustments even though I detrimentally relied on their promise of automatic renewal which is tantamount of deceptive trade practices act. I negotiated in good faith and even offered to take less adjustments than the full time we were on month-to-month but their position stayed the same. It didn't even change when it didn't make mathematical sense to get one month adjusted for a 12.3-15.7 plan if 10.2 cent plans are also available.
They are crooks and are using the "veteran" label to trick people into thinking they are vet friendly. Helping Veterans is the last thing on their mind! Veteran Energy claims to have "raised over $880,064" for Veteran Charities but it is completely misleading. Any contributions to charitable organizations come from overcharging customer plans and getting the tax benefit from customer overpayments. You'd be better off making direct contributions to any orgs and save the tax deduction for yourself.
As of 29AUG24, their best rate is 24-months, 12.3 cents but you can very easily find rates for 12 month at 10.2.
Put simply, when an opportunity for the Company to directly help a disabled veteran, Veteran Energy refused because it would cost them instead of their customers. Veteran Energy has really shown their true nature: an unscrupulous company preying on patriotic American's goodwill by presenting the appearance of a pro-Veteran company willing to go further than competitors yet they exhibit minimalistic committal to Veteran issues because this would require actual sacrifice, instead of using their customers.
*To anyone that has an issue with them, submit a complaint to your Secretary of State for Deceptive Trade Practice and Better Business Bureau.
Downhill fast in the last year since change of hands
Veteran used to be a decent company years ago. Since they have changed hands ALL customer service has been farmed out from the U.S. to Central America. Now, reps pose with American sounding names like Mike, Tina, etc., and will tell you "we are in the US" to throw you off. These reps can't figure out the most basic asks about your account and have heavy hard to understand accents. Customer service has gone down hill very fast in the last year. I booted this company for this recently. STAY AWAY!!
