Veteran Energy Customer Reviews
We've been collecting customer reviews for Veteran Energy so you can get the inside scoop on what it's like to be a customer.
You can order Veteran Energy Energy Plans online.
Ratings by Star
Featured Review
Great service
Veteran energy offers great service to me and also to our veterans....Very impressed!
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Veteran Energy Reviews
5 Star Reviews
Veteran Energy has 36 five star eviews.
Veteran Energy Review
Customer satisfaction. No problems, good service, still the best price.
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Great plan
I've a good experience with this company, highly recommended
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Vets energy
No surprises, good customer service, very competitive rates, no regrets.
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Time to Renew my Veteran Energy Service
You can't beat the great customer service and outstanding price plans. They are by far the best energy provider I've ever had...which covers over 40 years.
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No Solar System Program
I like Veterans Energy much more than TXU or Reliant. Unfortunately I may have to leave Veterans Energy.I am currently seeking proposals for installation of solar panels that will provide enough Kwh to meet my current average monthly consumption on an annual basis. The keyword being average, meaning that there would be months that I may consume more Kwh, and some months that I would consume less.I was greatly disappointed to learn that Veterans Energy does not provide an energy buy-back or a refund Kwh billing credit for (unused) energy created by solar systems that feeds back into the grid. This is also as much surprising as disappointing because Texas is a solar friendly state and most other electric providers do offer some type of program many of them dollar-for-dollar offsets.I doubt that they could get a program up and running before I proceed with my installation plans (within the next couple of months). That will leave me with a regretful decision of having to ultimately cancel service upon completion of the solar system installation, paying a cancellation fee, and having to seek a provider that does offer a compensation program. But most regretfully I will no longer be their customer and a part of helping veterans.If anyone from Veterans Energy is reading this, please let me know if you can do something. Veterans Energy a great company and I would really prefer to stay with you.
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Easy to work with
I've been with Veteran Energy for about 7 months now and their pricing kills what I was paying before. Everything was so easily automated to set up and bill/draft - I did it all online quickly and didn't have to call anyone. I'll check the emailed invoice each month to make sure there are no red flags or extra charges and so far things have been perfect. Since I have never had an issue with the actual service or billing I haven't had to deal with their customer service so I can't comment on how that is.
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My First Monthly Bill from Veteran Energy
I was anxious to get my first bill from Veteran Energy because it seems that every electricity provider is somewhat different in how the monthly billing statement is presented. I've found most utility bills to be pretty confusing. It seems there are always at least some surprises in the beginning until you figure out all the line items which comprise your total charges. In other words, it's often hard to fully understand what you signed up for until you've already signed up. Not so with Veteran Energy. I happened to use about 1,100 kilowatt hours during my first month's billing cycle which made me automatically entitled to a generous credit under the plan I had signed up for. There were absolutely NO CATCHES WHATSOEVER. The bill was simple, concise, and honest with no "hidden charges" that I wasn't already expecting.I've already received top-notch customer support from team leader Roberto (ext. 13272) and Lynn (ext. 3276). Roberto originally signed me up after thoughtfully explaining how everything works and Lynn later went over my first bill with me and explained all the different payment options available and helped me set up automatic monthly drafts from my checking account. She even congratulated me on receiving my credit! Lynn and Roberto definitely went over and beyond and I'm already spoiled. I wish more companies had such high-caliber professionals providing customer support. I deeply respect that Veteran Energy makes generous contributions from their own profits to such a large number of wonderful organizations whose sole mission is to help America's veterans. Because my cousin - Kenneth - was killed in Vietnam in the early 1970's, I chose the Veterans of Foreign Wars (VFW) as my charity of choice.I believe one would be hard-pressed to find a better electricity provider than Veteran Energy. **==
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SUPER Veteran Energy!!
Veteran Energy has delivered! They offer the best energy plans and customers will greatly benefit from their various plans.
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Veteran Energy Reviews
4 Star Reviews
Veteran Energy has 0 four star eviews.
Veteran Energy Reviews
3 Star Reviews
Veteran Energy has 1 three star eviews.
First time renewal
Have had Vet Energy for 3 years on a fixed rate. Pretty happy for the most part especially knowing they donate $$ to charities. Got thrown a "bone" fixed rate being my plan expires in a couple months. I found "several" other companies that have a much lower rate however, I decided to give them one more year. I'll reevaluate then a switch if they aren't more competitive.
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Veteran Energy Reviews
2 Star Reviews
Veteran Energy has 0 two star eviews.
Veteran Energy Reviews
1 Star Reviews
Veteran Energy has 37 one star eviews.
Dishonest
I was with Infinite Energy happily for many years. I had no idea Veterans Energy took over my account. Unknown to me they didn't keep up with my autopay. Any other company (mortgage, auto loans) when my loan is switched I haven't had to re set-up this information. They sent notices showing my monthly usage and bill but no indication that my bill wasn't being paid. I now have $$$ in late fees and penalties. Very dishonest. My monthly bill has went up considerably. What I've previously paid in my highest usage month is now what I'm having to pay for my lowest usage months. Not believable since we put our home on Eco-mode in March and we were gone for 2 weeks during that month!!
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Its not too late to run away!
We moved into a duplex in October 2017 and signed up with Veteran Energy. Everything was going smoothly. We paid our bills early and over the amount due so there was a small credit on the account every month. We received a letter from Veteran Energy stating a new energy provider had purchased the company but that we didnt need to do anything different (we could still make payments through their portal, they would still provide energy to us, etc). We called Veteran Energy, and the representative confirmed to us that everything was fine, the new company would honor the existing rate and contract, and that we could still make payments through them. I made sure the contact information was up to date and everything. Fast forward to today. I open the app and see theyve refunded us the most recent payment. The representative I spoke to said they were cutting a check for the most recent payment to refund us. They had also made two transactions with the original deposit we paid to them. The representative said it had been transferred to the new company (keep in mind, they said nothing was going to change and that they would continue to service the account). I called the new company, now called Veteran Energy USA, and was on hold for 12+ minutes before the line went dead. I called back, and the same thing happened. I tried to sign up for the online account but kept getting a message that the account and email we were using for Veteran Energy werent valid. I tried to sign my fianc up for the online account, but it said we have to wait 24 hours for a confirmation email. My fianc got home, and when I explained what had happened, he told me to call them. While I was on hold, he found a disconnection notice in his email. Weve never made a late payment or skipped paying the bill! The woman on the phone was very nonchalant about all of this and didnt care to get a supervisor. Planning to speak with them tomorrow to request a refund of my deposit so I can go to a reputable energy company. Dont sign up with them!
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Terrible service
Terrible service and fees that are *way* too high.
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Worst Customer Service!!!
Do not pick Veteran Energy!!!They bought my account from Infinite Energy when they left the Texas market. They tried to give me a late charge as their was no notification that they would be my new Utility provider. After I called them a month later I finally get something in the mail. When my wallet was lost and my cards were canceled my auto-pay was declined. Oh they cant take a wire transfer from a bank. Well then you are going to have to wait. Come home no power. Call them up office is closed, please call back at 7am. No A/C during the summer. 7am 30 minutes and only $50 later to get my power back. They should be ashamed of how they conduct business! I will never, never, never do business with them again!
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