Gexa Energy Customer Reviews

Easy signing up and transferring.

Instalacin rpida, buena atencin, envan tu consumo semanal.

My second month with Gexa but love the website and ease of billing with their autopay system

Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

A little higher priced than I thought they'd be.. the plan seems intentionally difficult to predict cost. But hey, that's pretty standard in an age where service is really just a money extraction device.

To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.

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Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.

So I have been with Gexa for over 15 years, today I called because I needed a extension on my payment, you would think after all the time I have with them it wouldn't be a problem...but oh no....they said because of something that happened in November of 2021 they couldn't do it, and that was their fault that it happened. So I am telling them now, when my contract expires at the end of the year, please don't bother asking me to resign because loyalty means nothing to this company.

The salesperson didnt mention that my withdrawal from my current company had a charge. Its why I didnt go with you.

Plans and pricing is great, however customer service is not. I moved out of one service address to another, but I needed service at both for about a month and a half. I tried to set up move out date 2 months in advance and they said they couldnt set one up that far in advance. Then when I set up move out date, and the move out date came, they disconnected the address I was living at and just moved into!!! Tell me how you mess this up?! Then I took over 8 hours for them to fix the problem and get service back on.

If you are thinking about signing a contract with Gexa, make sure you read the fine print. The way that Texas electric companies work is deliberately confusing, and that's how they lock you into expensive contracts.

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This will likely not be an issue if you are first signing with Gexa. They offer fantastic deals for people who first sign up, and they advertise their rates for new users correctly. However, when it's time to renew, you need to be careful.

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If you are offered a contract at an average rate of 9 cents /kWh, for example, then you need to open the EFL (Electric Facts Label) and check the energy charge. If it says something MUCH higher than 9 cents, then you need to look elsewhere.

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The way that it works is that they advertise a low average rate because of a discount they apply to your account if you hit exactly the right number of kWh.

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For instance, if it says that your plan is 9 cents/kWh at 500 kWh, then the ACTUAL energy charge might be closer to 15 cents/kWh, but Gexa will give you a fifty dollar discount if you hit 500kWh.

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If you don't hit 500kWh, then you don't get the discount, and you might actually pay MORE money, even when using HALF the amount of electricity. Additionally, if you use more than 500kWh, you'll still get the discount, but your rate will still average out at much higher. The average rate is only 9 cents if you literally use 500kWh.

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For complete transparency, here is a breakdown of the amount of energy I used per month with Gexa and how much it cost me.

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Contract 1 with Gexa - This plan was advertised at an average rate of 6 cents/kWh, and I was extremely happy with it. (The actual rate before fees was 3 cents/kWh.)

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404 kWh = $34.51

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403 kWh = $34.44

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318 kWh = $28.24

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413 kWh = $35.38

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578 kWh = $41.88

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364 kWh = $27.95

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578 kWh = $41.88

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364 kWh = $27.95

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597 kWh = $41.77

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537 kWh = $39.46

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Contract 2 with Gexa. This contract was advertised at 9 cents/kWh. They used deceptive tactics here. It's actually 15 cents/kWh but comes out to 21 cents/kWh with fees. They give you a 50 dollar credit if you use 500kWh. As you can see, using between 350-499 kWh will absolutely destroy you.

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552 kWh = $58.39

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383 kWh = $82.91 (!!!!!!)

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557 kWh = $66.53

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262 kWh = $57.94

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I stupidly trusted Gexa after my first year went smoothly, and I regret renewing a contract with them. If this review makes it to ANYONE before they make the same mistake that I made, I'll be happier.

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I might cancel my contract and move to another company. I am still waiting to hear back from them.

Very poor web site/IT problems contacted service personal cannot speak/poor English.

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Unable to setup Auto Pay

I had 12 months plan, only half a month I switched to their business. They charge me the first bill based on the Oncor reading date. And for my last bill, they ended my contract before the Oncor reading date and charged me the higher price for half a month. I used Infuse energy company before, and they ended the contract at the exact date with the Oncor reading date. So I think I will not try Gexa again.

Confusing explanation about pricing,, very expensive !! Beware

Im a disabled veteran and get paid once a month they have cut my electricity off twice even though I always pay and have told them I get paid once a month and not until the first. I hate this sorry electricity company and I really hope they get shut down

My bill more than doubled after the second month with Gexa. My house is all electric, so I paid an average of $275 per month. My second bill with Gexa was $680! Please, please do not use this company! If you do, you will regret it! I am leaving Gexa because it is cheaper to pay the penalty fee for leaving versus using them all year.

They have sneaky pricing plans, that if you stay within a certain electricity range, you get somewhat reasonable rates, but if you even dare to go over your khw range your bill skyrockets almost doubling. What really blew me away is their pricing range quite literally punishes you for using LESS electricity. I had one bill 8 kW under the range and my bill almost doubled. That particular month had several weather related power outages so on top of having interrupted service, I got dinged with a significantly higher bill.

My wife and I just signed up with this company with great expectations just to get the typical poor energy experience yet again.

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We were late on our bills due to health issues. One major health issue being COVID. Major surgery being another. And we have still other major recentl health issues.

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My wife and I are in quarantine and couldn't even leave our apartment to try and find help. We called and asked for a 3day extension. We'd be able to take care of the bill by then and we would not have to break quarantine to do so. Gexa said no they refuse to help. They also stated my wife and I having COVID was an inconvenience nothing more.

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We just switched energy providers! Gexa will never see a penny from us!

Gexa is awful. Their website is terrible, it's always an adventure trying to figure out how to log in. It asks for your account number, and when I copy and paste my account number from my bill it tells me it's not my account number. They also charged crazy high rates during the power outage debacle in Feb 2021 and made it impossible to argue the bill. Somehow I was charged over $600 that month (avg bill around $100-150) because of my "high usage" over three days when I had no power. I wouldn't recommend these thieves to my worst enemy.

This company should be looked into for fees that are so ridiculous. They expect you to pay $20 extra if a disconnect notice is sent to you. They want you to pay them for telling you that your service will be disconnected. If you are ever a day late be prepared to to have a disconnect notice mailed to you before the days end. As a consumer I value a company who values me not one that portrays itself as a money hungry, low balling company who is quick to disrupt your service especially if it means more fees can be charged. Save yourself the time, trouble and the regret you will most certainly feel if you decide to choose electricity with this company.

Deployed 6 months while on the 1k to 2k for 100 dollar discount, seems like a good deal until your spouse cant hit the 1 k mark and you are penalized for it by not getting the discount and instead charged a higher rate, then return and due to weather changes cant stay below 2k consistently, paid 459.00 and ready to pay penalty to move, in fact, I did just that yesterday...NO is more gambling!!

Had no issues with company until i went ahead & renewed. For 15 days from renewal date, my bill DOUBLED. I placed numerous calls, without resolution. Representatives were rude, unprofessional, and had no conflict resolution knowledge. I've now been turned into collection agency for early termination fee of $301. My actual electric charge was paid.

Gexa sends out disconnection notices via the USPS BEFORE they receive your payment on the due date. I've used many electric companies in Texas and this one will not be getting my service ever again.

All my bills were around $200 before switching to Gexa, then jumped to over $360 straight 3 months, no explanation with lines of charges, finally took a penalty switching to other and bill is dropped below $100. Go figure!