Gexa Energy Customer Reviews
We've been collecting customer reviews for Gexa Energy so you can get the inside scoop on what it's like to be a customer.
You can order Gexa Energy Energy Plans online.
Ratings by Star
Gexa Energy Customer Ratings:
Average of Gexa Energy Customer Reviews submitted through Texas Electricity Ratings.
Gexa Energy Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Gexa Energy | 2.0/5 | 500 |
Gexa Energy Reviews:
500 total reviews for Gexa Energy.
| Star Rating | Ratings and Link |
|---|---|
| 36 5 star reviews | |
| 40 4 star reviews | |
| 33 3 star reviews | |
| 70 2 star reviews | |
| 321 1 star reviews |
Gexa Energy Top Rated Plans
Gexa Energy Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12/months | 12.4¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 12.4¢/kWh |
| Gexa Eco Saver Value 12 | 12/months | 15.2¢/kWh |
Dallas Gexa Energy Plans
| Plan | Term | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12/months | 12.4¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 12.4¢/kWh |
| Gexa Eco Saver Value 12 | 12/months | 14.2¢/kWh |
Featured Review
Low Income Customer receives Disconnect Notices every month
I had to apply with a Charity to be able to keep Gexa from Disconnecting my service
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Gexa Energy Reviews
5 Star Reviews
Gexa Energy has 36 five star eviews.
This is the way it should be... seamless and easy
I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless.
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Outstanding
I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever. I am on the Conserve 12 plan where I get a $40.00 customer every month this month no bill I used under 300kwh Thanks Gexa. A very satisfied customer of almost 11 years.
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Good Experience - twice
I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive.
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Great pricing
Easy signing up and transferring.
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Rapido y facil instalacin.
Instalacin rpida, buena atencin, envan tu consumo semanal.
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Gexa Electricity
My second month with Gexa but love the website and ease of billing with their autopay system
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Great transfer experience
My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company.
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Representative went above and beyond her duty to help
Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her.
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Gexa can cut your electric bill in half
I called Gexa engery before we change and they were the most nicest people I've ever worked with
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Great service
They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend
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Great Electric Plan
The Electric Plan gave us the best pricing that we have ever had.
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Great Experience
I used Gexa over the years and found them to be responsive and attentive to our needs.
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Gexas So Far So Good
Easy set up. Great rate. Helped me on a Sat.
Had a bad experience with Tri-Eagle Energy. Do NOT recommend them or their Budget Billing.
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Awsome
It was great service around the plans and price were great
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Good experience
Very helpful when I needed assistance. Affordable.
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Gexa Electric Review
Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfortable 75- 70 all day & night! I am VERY pleased!
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1st Month Review
So far so good. Painless signup and 1st bill was as expected.
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Great so far
I called them with concern about my bill and they put me on budget billing.
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Gexa Energy Reviews
4 Star Reviews
Gexa Energy has 6 four star eviews.
Low Income Customer receives Disconnect Notices every month
I had to apply with a Charity to be able to keep Gexa from Disconnecting my service
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Reliable, Satisfactory Provider
I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.
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Never had any problems
They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.
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No complaints so far, but pricy!
Everything great, but a little steep price when bill arrives.
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No Issues
I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.
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Gexa Energy Reviews
3 Star Reviews
Gexa Energy has 5 three star eviews.
Gexa 8 month plan
The first full month of January I'm paying $151 for 1546 kw hours. I'm afraid to see what it will be like when it gets hot again! I'm glad I only chose the 8 month plan. I won't be renewing with Gexa.$81.63 for power usage.$69.13 for delivery charges.
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Rate
THe rate quoted when ordering was lower than rate Gexa is showing on my rate. Not pleased
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TDU Delivery charge of 3.6c / kWh usage added to the bill
I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.
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Much MUCH higher cost than estimated
I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost.
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Fantastic for a new customer, but only if you plan to change providers afterwards
Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only.
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Gexa Energy Reviews
2 Star Reviews
Gexa Energy has 18 two star eviews.
PLEASE read this to avoid being deceived by misleading Gexa advertised rates.
If you are thinking about signing a contract with Gexa, make sure you read the fine print. The way that Texas electric companies work is deliberately confusing, and that's how they lock you into expensive contracts.This will likely not be an issue if you are first signing with Gexa. They offer fantastic deals for people who first sign up, and they advertise their rates for new users correctly. However, when it's time to renew, you need to be careful.If you are offered a contract at an average rate of 9 cents /kWh, for example, then you need to open the EFL (Electric Facts Label) and check the energy charge. If it says something MUCH higher than 9 cents, then you need to look elsewhere. The way that it works is that they advertise a low average rate because of a discount they apply to your account if you hit exactly the right number of kWh. For instance, if it says that your plan is 9 cents/kWh at 500 kWh, then the ACTUAL energy charge might be closer to 15 cents/kWh, but Gexa will give you a fifty dollar discount if you hit 500kWh. If you don't hit 500kWh, then you don't get the discount, and you might actually pay MORE money, even when using HALF the amount of electricity. Additionally, if you use more than 500kWh, you'll still get the discount, but your rate will still average out at much higher. The average rate is only 9 cents if you literally use 500kWh.For complete transparency, here is a breakdown of the amount of energy I used per month with Gexa and how much it cost me. Contract 1 with Gexa - This plan was advertised at an average rate of 6 cents/kWh, and I was extremely happy with it. (The actual rate before fees was 3 cents/kWh.)404 kWh = $34.51403 kWh = $34.44318 kWh = $28.24413 kWh = $35.38578 kWh = $41.88364 kWh = $27.95578 kWh = $41.88364 kWh = $27.95597 kWh = $41.77537 kWh = $39.46Contract 2 with Gexa. This contract was advertised at 9 cents/kWh. They used deceptive tactics here. It's actually 15 cents/kWh but comes out to 21 cents/kWh with fees. They give you a 50 dollar credit if you use 500kWh. As you can see, using between 350-499 kWh will absolutely destroy you. 552 kWh = $58.39383 kWh = $82.91 (!!!!!!)557 kWh = $66.53262 kWh = $57.94I stupidly trusted Gexa after my first year went smoothly, and I regret renewing a contract with them. If this review makes it to ANYONE before they make the same mistake that I made, I'll be happier. I might cancel my contract and move to another company. I am still waiting to hear back from them.
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Just not a great company
I went with them because I thought it was the cheapest. Turns out the $40 off if you reach 500 Kwh is not actually cheap (1 bedroom apartment commonly reached $80 where on my old plan was closer to $50/$60 for the same place). But that is on me for choosing that plan. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). The customer service is just a pain. I have been emailing for weeks (after calling twice waiting over an hour each time to get this taken care of) to just get them to correct the new address. They wrote the state twice (once right between the main address) and wrote the city twice two different ways. It was not some tragic horrible experience but there are so many choices for electricity, why bother with one that is this much of a hassel. I am glad to no longer be a customer. Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. Although a week prior I had an email that they asked what day I wanted to be disconnected - they just never did it. So I was paying the electricity after I moved out which is frustrating.
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Customer Service doesn't appear to exist
I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday).
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Horrible experience with Gexa Billing
Based on my experience with Billing & Account Management at Gexa Energy, I will recommend AGAINST using their services. My 6-month plan was to terminate 8/31. I confirmed cancellation of the plan online on 8/17. At the time my plan was to cancel (8/30) Hurricane Harvey was hitting Houston and I was unable to follow up on the cancellation. Since I didn't CALL to cancel my plan, they did not honor the cancellation, and I was charged up until 10/16 when they finally terminated my plan. In this time, I spoke to representatives over the phone on 4 occasions, each lasting more than 25 minutes as I repeated the same information each time and they placed me on holds and transfers, etc. They refused to adjust my billing for the period of time before I spoke to someone over the phone, and thus I was charged for 1 month of services during which time I was not residing in the apartment. The bill was double that of my highest bill during actual usage.I will note that use of the electricity services themselves were fine and costs were low on a 6-month new user plan.
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Read the fact sheet carefully
Contrary to my experience over the years with other providers, the price/kwh as displayed on the Power to Choose website didn't turn out to be the average price I was billed. My billing was actually more than 30% higher. My fault because I was careless about reading the fact sheet, but I feel like I was gamed and will never use Gexa again.
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Major IT/ Credit card Problems
Very poor web site/IT problems contacted service personal cannot speak/poor English.
Unable to setup Auto Pay
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Expensive
Confusing explanation about pricing,, very expensive !! Beware
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Do not use
Customer service left me on hold for over an hour.
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I think their plan is a bit unethical
I just signed up for Gexa. Supposed to be very cheap. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Ouch! So the plan I have takes off $100.00 if you use between 1000-2000 kw. I used 2063.. so yes, that was over 2000. But this is July, and instead of a mont to month cycle, they used 33 days this cycle. Its up to them if they want to use anywhere from 28 days to 33 days. Beware of this. I just believe it is unethical when they can use fluctuations of the amount of days. I did call and questioned this and they gave me $25.00 off. The customer service rep talked very fast was very hard to understand. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. So funny when you call to set up service, you get to talk to an easy to understand American.. but once youre under contract!! Its so very frustrating!! And its amazing how vivid 19 effects the service of every company! My rant!!
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Run Away DO NOT Sign up
First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam.
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Gexa Energy Reviews
1 Star Reviews
Gexa Energy has 191 one star eviews.
Poor customer service and plan ordering
Won't ever use them again. ok first year but when time to renew, I asked could they best Champion Energy and they matched price at time. Lol and behold the next month it shows we were month to month at higher rate with no record of the Supreme plan confirmed.That's my fault for not following up for confirmation the day I spoke with rep. Last, be more than a day late and late fees with disconnect notice fee already tacked on bill. Customer service is lacking, make a call you'll see for yourself.
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Do not choose Exa, or even go look at their website
I went online searching to energy provider. Got into Gexa energy and choose quotes, input the address and they set us up as choosing a plans with them. They did not send any confirmation letters or "welcome as new customers". Our bills is 600 per month. We thought we were on with our current old provider, did not know that Gexa jumped in and cut us off with previous provider. I called and they said "oh, the mail must got lost". How does it even possible? How do you sign up for a plan with energy company without giving your social security? But Gexa did it with using your dob and address. This is a scam...Please dont even think about looking for a quotes from their website.
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This company is a ripoff people
In all my years dealing with different energy companies, this is the worst. They are robbers preying on innocent people. They bill you unheard of amount every month and they cannot give you a reasonable explanation as to why your energy is considerably higher compared to your normal usage over the years with other companies. From an average of $150s monthly, jacked up to #387 one month, to $480 following month and then $541 third month.
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Not recommended at all
They have sneaky pricing plans, that if you stay within a certain electricity range, you get somewhat reasonable rates, but if you even dare to go over your khw range your bill skyrockets almost doubling. What really blew me away is their pricing range quite literally punishes you for using LESS electricity. I had one bill 8 kW under the range and my bill almost doubled. That particular month had several weather related power outages so on top of having interrupted service, I got dinged with a significantly higher bill.
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Careless company
My wife and I just signed up with this company with great expectations just to get the typical poor energy experience yet again. We were late on our bills due to health issues. One major health issue being COVID. Major surgery being another. And we have still other major recentl health issues.My wife and I are in quarantine and couldn't even leave our apartment to try and find help. We called and asked for a 3day extension. We'd be able to take care of the bill by then and we would not have to break quarantine to do so. Gexa said no they refuse to help. They also stated my wife and I having COVID was an inconvenience nothing more.We just switched energy providers! Gexa will never see a penny from us!
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Terrible Service, Terrible Tech, Terrible Company
Gexa is awful. Their website is terrible, it's always an adventure trying to figure out how to log in. It asks for your account number, and when I copy and paste my account number from my bill it tells me it's not my account number. They also charged crazy high rates during the power outage debacle in Feb 2021 and made it impossible to argue the bill. Somehow I was charged over $600 that month (avg bill around $100-150) because of my "high usage" over three days when I had no power. I wouldn't recommend these thieves to my worst enemy.
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Didn't order the service
Gexa send a bill for a third month for 21.00 I don't have any service with you guys please stop sending me the bills my electric provider is reliant I've been with them for 7 years
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Gexa energy is predatory
Gexa energy is the worst experience we ever had in 30 years of elect service. When they offer you a $.10 rate they then charge you huge service provider fees so actual cost is almost $.16. We rarely revived an actual bill and if you are late by day there is a late fee and disconnect notice fee immediately added to your bill. If your contract expired and you are not tracking the months carefully you will have a bill that is over $.20 per charge. We have found a much better company that gave us a rate $.10 including service fee and our first month bill was 2/3 less with more kilowatt usage. Wouldnt recommend or ever use Gexa again. Scam artist
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STAY AWAY
I continually ask about my rate. I live in a ONE BEDROOM apartment and I do not have more than 838 Square foot apartment and my bill is MORE if NOT THE SAME as a house. 150 average ON A GOOD MONTH (oh did I mention WITH A CREDIT THEY SAID OF $100!!) and I know I have been DOUBLE BILLED. They keep saying it is a catchup from the ICE STORM, come on.... I am just paying to avoid the threatening emails of credit dings, disconnection, etc at a crazy time.
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Wrong meter reading
Checked my meter on the 2nd of the month and my usage was 1070 kw which is the contact agreement of use , if I use 1000/2000 kw I will get a $100 bill credit this month the meter was read on the 28th day of service@990kw shorting me the contact amount, I see a consistent reading to there benefit , Not very happy with Gexa energy.
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