Gexa Energy Customer Reviews

Easy signing up and transferring.

Instalacin rpida, buena atencin, envan tu consumo semanal.

My second month with Gexa but love the website and ease of billing with their autopay system

Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

A little higher priced than I thought they'd be.. the plan seems intentionally difficult to predict cost. But hey, that's pretty standard in an age where service is really just a money extraction device.

To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.

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Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.

Super easy at first, with a fabulous promotional rate. Service was never interrupted, even during the DEEP freeze recently. Then, kWh rate went from 6c/kWh to 22c/kWh without so much as an email to let me know. 22c/kWh charges occurred during record heat in Texas. 2 year old baby and pregnant wife at home, and I have a surprise $343 electricity bill for my 1200 sq ft home. Shame on you for taking advantage of families. I signed up for another provider right away.

So I have been with Gexa for over 15 years, today I called because I needed a extension on my payment, you would think after all the time I have with them it wouldn't be a problem...but oh no....they said because of something that happened in November of 2021 they couldn't do it, and that was their fault that it happened. So I am telling them now, when my contract expires at the end of the year, please don't bother asking me to resign because loyalty means nothing to this company.

The salesperson didnt mention that my withdrawal from my current company had a charge. Its why I didnt go with you.

Plans and pricing is great, however customer service is not. I moved out of one service address to another, but I needed service at both for about a month and a half. I tried to set up move out date 2 months in advance and they said they couldnt set one up that far in advance. Then when I set up move out date, and the move out date came, they disconnected the address I was living at and just moved into!!! Tell me how you mess this up?! Then I took over 8 hours for them to fix the problem and get service back on.

If you are thinking about signing a contract with Gexa, make sure you read the fine print. The way that Texas electric companies work is deliberately confusing, and that's how they lock you into expensive contracts.

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This will likely not be an issue if you are first signing with Gexa. They offer fantastic deals for people who first sign up, and they advertise their rates for new users correctly. However, when it's time to renew, you need to be careful.

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If you are offered a contract at an average rate of 9 cents /kWh, for example, then you need to open the EFL (Electric Facts Label) and check the energy charge. If it says something MUCH higher than 9 cents, then you need to look elsewhere.

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The way that it works is that they advertise a low average rate because of a discount they apply to your account if you hit exactly the right number of kWh.

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For instance, if it says that your plan is 9 cents/kWh at 500 kWh, then the ACTUAL energy charge might be closer to 15 cents/kWh, but Gexa will give you a fifty dollar discount if you hit 500kWh.

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If you don't hit 500kWh, then you don't get the discount, and you might actually pay MORE money, even when using HALF the amount of electricity. Additionally, if you use more than 500kWh, you'll still get the discount, but your rate will still average out at much higher. The average rate is only 9 cents if you literally use 500kWh.

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For complete transparency, here is a breakdown of the amount of energy I used per month with Gexa and how much it cost me.

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Contract 1 with Gexa - This plan was advertised at an average rate of 6 cents/kWh, and I was extremely happy with it. (The actual rate before fees was 3 cents/kWh.)

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404 kWh = $34.51

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403 kWh = $34.44

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318 kWh = $28.24

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413 kWh = $35.38

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578 kWh = $41.88

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364 kWh = $27.95

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578 kWh = $41.88

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364 kWh = $27.95

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597 kWh = $41.77

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537 kWh = $39.46

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Contract 2 with Gexa. This contract was advertised at 9 cents/kWh. They used deceptive tactics here. It's actually 15 cents/kWh but comes out to 21 cents/kWh with fees. They give you a 50 dollar credit if you use 500kWh. As you can see, using between 350-499 kWh will absolutely destroy you.

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552 kWh = $58.39

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383 kWh = $82.91 (!!!!!!)

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557 kWh = $66.53

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262 kWh = $57.94

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I stupidly trusted Gexa after my first year went smoothly, and I regret renewing a contract with them. If this review makes it to ANYONE before they make the same mistake that I made, I'll be happier.

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I might cancel my contract and move to another company. I am still waiting to hear back from them.

Very poor web site/IT problems contacted service personal cannot speak/poor English.

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Unable to setup Auto Pay

I had 12 months plan, only half a month I switched to their business. They charge me the first bill based on the Oncor reading date. And for my last bill, they ended my contract before the Oncor reading date and charged me the higher price for half a month. I used Infuse energy company before, and they ended the contract at the exact date with the Oncor reading date. So I think I will not try Gexa again.

Confusing explanation about pricing,, very expensive !! Beware

Terrible service. Slow, overpriced, and the workers are as miserable as the customers. Outrageous bills on a fixed rate makes it feel like our electricity is being siphoned constantly. Sent a bill that energy would be shut off via email then an hour later shut it off. Despicable.

2 years have service. First year bill was averaging $200 now up to $475 that's not even the kicker.

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We are supposed to have free weekends starting Thursday midnight lasting till Sunday Midnight. We rarely use electricity during the week day because of work and school. So the weekends we use more especially tvs running and lights. But they swear we use most of our electricity during the week day which is BS because only kitchen appliances are really running. We even unplug tvs and things that have small energy running through them. So it's really crazy how they average the usage to make it seem like we use less during weekend "free" hours and the week day.

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We have 2 months left and we are not renewing with this company

Tricked, cheated , deceived

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I reupped my contract expecting the same terms and they do not charge whats advertised as they did on the first contract. If my first contract was a locked rate Id expect my second one to be too. instead they sell al low locked rate and then do a bunch of finical tap dancing that comes out to be 3x what i use to pay for the same amount of energy used. I literally hate these mf'ers

Won't ever use them again. ok first year but when time to renew, I asked could they best Champion Energy and they matched price at time. Lol and behold the next month it shows we were month to month at higher rate with no record of the Supreme plan confirmed.

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That's my fault for not following up for confirmation the day I spoke with rep. Last, be more than a day late and late fees with disconnect notice fee already tacked on bill. Customer service is lacking, make a call you'll see for yourself.

Had nothing but good things to say prior to the last couple months. Payed roughly 100-200 dollars depending on the month and everything was pretty reasonable. Come summer time and our bill started to double, triple and even quadruple!!! I NEVER thought I'd be paying almost the same amount as RENT to cover energy for a two bed room apartment. All of a sudden we're getting billed upwards of 600/m and they will randomly consolidate your bills to include longer stretches of a month without even a hint of letting you know. Honestly I'm just pissed at this point and my SO and I find it cheaper to pay the cancellation fee and move on then give these troglodytes any more of our hard earned money. Save yourself the trouble and go with literally any other company.

I went online searching to energy provider. Got into Gexa energy and choose quotes, input the address and they set us up as choosing a plans with them. They did not send any confirmation letters or "welcome as new customers". Our bills is 600 per month. We thought we were on with our current old provider, did not know that Gexa jumped in and cut us off with previous provider. I called and they said "oh, the mail must got lost". How does it even possible? How do you sign up for a plan with energy company without giving your social security? But Gexa did it with using your dob and address. This is a scam...Please dont even think about looking for a quotes from their website.

During the contract period, the service was bare minimum (technology interface is far behind what Ive seen from other providers).

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After terminating service, billed several hundred dollar extra for usage after lease end. Dispute team and customer service took several weeks to look into the issue, and would not adjust/honor my disconnect date. Charged additional late payment interest during the time of the dispute that they were also unwilling to waive. Very displeased with Gexa, will never be returning.

If I could give the zero stars I would. This company is absolutely horrible. Would not recommend to anyone. They have been raising our rates every month and nothing has changed in our house. No one is home during the day. Everything is turned off ac is set at 76 all day. Our latest bill was for 1300. There is absolutely no way possible. They refuse to come out to look at our kilowatts. Just a terrible experience in general..

I have had Gexa for over 7 years now and somehow I am being charged 21cents per kwh now, my last bill was over $900!!!! The highest my bill has ever been in the summer was a little over $500 which was bad enough, but $900?!?!?!?! When I called the man was useless, telling me there was no one I could talk to about this. Also, 2 days late and they send a disconnection notice already??? This company has become horrible!

I just signed up with GEXA a couple of months ago after switching plans from another company as my contract had expired with the other company. I searched for better rate plans and saw what GEXA offered.. at the time, it seemed like the best plan for me. Wrong.. in the two months I have had this service, my costs nearly doubled from the last utility company I had using the same amount of KHWs! Not to mention the nickel and dime ing they charge which you REALLY have to read the "fine print" over and over again..then over and over again... am looking for another company to move to at this time... will do so even if there is a penalty fee! I am a Sr. citizen living on a fixed income and with their rates, there is NO way I am going to be able to afford them!