Gexa Energy Company Review

We've been collecting customer reviews for Gexa Energy so you can get the inside scoop on what it's like to be a customer.

You can order Gexa Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Gexa Energy

Texas Electricity Ratings can help you find the best Gexa Energy electricity plan. Below are the lowest priced Gexa Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from Gexa Energy

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Plan Term Rate
Gexa Eco Saver Plus 12 12/months 10.8¢/kWh
Gexa Eco Saver Plus 24 24/months 10.8¢/kWh
Gexa Eco Saver Value 12 12/months 14.2¢/kWh
Rates as of Apr 15, 2024 at 08:25 PM

Dallas Electricity Rates from Gexa Energy

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Plan Term Rate
Gexa Eco Saver Plus 12 12/months 10.7¢/kWh
Gexa Eco Saver Plus 24 24/months 10.7¢/kWh
Gexa Eco Saver Value 12 12/months 14.3¢/kWh
Rates as of Apr 15, 2024 at 08:25 PM

Best Gexa Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review

Gexa Saver Freedom 36

(5 / 5 Stars)

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Gexa's Freedom Saver 36 is a predictable plan that delivers a predictable bill, which is something a lot of Texans want most out of an electricity plan. That being said, the energy charge is high,and overall the plan is on the higher end of the electricity plan market. That being said, the rates across the usage tiers are consistent, so you won't have any bill shocks from one month to the next, and there's no bill credits that could trip you up if you didn't meet the requirements either. For folks who just want to pay a consistent bill, this plan is a solid option.

Gexa Eco Saver Plus 24

(3 / 5 Stars)

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Gexa's Eco Saver Plus 24 is a two year plan, which makes it good for homeowners. It has a really high energy charge, but a $125 bill credit at 1,000 kWh of monthly usage is a pretty substantial bill credit. That bill credit really counteracts the Energy Charge for customers who routinely his the usage requirements, and make for low bills for customers who use between 1-1,500 kWh per month. So it's a good plan for small homeowners who use a lot of electricty, or have a pool. It's also 100% environmentally friendly.

Gexa Eco Saver Value 12

(3 / 5 Stars)

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Gexa's Eco Saver Value 12 plan is a bill credit, fixed rate electricity plan. The bill credit, which is $75, kicks in at 750 kWh of usage. This makes it a good plan for high-usage apartment folks and smaller homeowners. Larger home-owners that use a ton of electricity won't feel much, if any, bill savings because the energy charge on the plan is extremely high. For the environmentally friendly people, they'll like to hear that this plan is 100% made up of environmentally friendly energy sources, like solar and wind power.

Gexa EV Saver 24

(3 / 5 Stars)

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Gexa's EV Saver 24 is a solid electric vehicle charging plan with a low energy charge, but it's complicated to use. For starters, customers have to download and tie a Gexa app to their charging vehicle. Additionally, only certain vehicles qualify for this plan. And third, the plan only credits the specific energy used for discounting the vehicle, which is why you sync to an app. Most other EV plans just give customers a window of free electricity during nighttime hours, which includes all appliances in the home. This plan only rebates the vehicle charging electricity during the nighttime window. So...it's complicated. But the energy charge is pretty good, so it's not a bad plan. But there is a lot of moving parts.

Gexa Eco Saver Advantage 12

(3 / 5 Stars)

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Gexa's Eco Saver Advantage 12 is yet another of Gexa'scarefully curated bill credit plans. The bill credit starts at 1,500 kWh of usage, which means you have to be certain you'll use a lot of electricity each month to ensure you get the credit, otherwise your bills will be pretty high becuase the energy charge on this plan is high. So basically big homeowners, or medium homeowners with a heated pool. The plan also has 100% green energy, which matters a lot to some Texans. No monthly recurring charge is also nice.

Rates as of Apr 15, 2024 at 08:25 PM
Looking for more? Compare all available Gexa Energy Plans

Gexa Energy Rating and Review Summary

There are 500 total reviews for Gexa Energy, with an average rating of 2.0/5.

Company Stars Rating Reviews
Gexa Energy
2.0/5 500
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Likely to Recommend

Recent 5 Star Reviews

Great pricing
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Easy signing up and transferring.

Donald And Joeann from Killeen, TX on November 25th, 2021
Editor's Note:

We're glad you found a good Killeen electricity plan. Thanks for your review, and we hope you'll shop with Texas Electricity Ratings again.

Justine Trollinger on February 1st, 2024

Rapido y facil instalacin.
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Instalacin rpida, buena atencin, envan tu consumo semanal.

Edwin from Houston, TX on November 6th, 2021

Recent 4 Star Reviews

Kind of early to tell, but so far so good
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Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

Loren Bartling from Santa Fe, TX on August 13th, 2021
Best Renewable Option
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Gexa provided the only 100% renewable option for my area and the rates were reasonable and better than some non-renewable options. Thus far I have had no problems and they don't bug me, which in my opinion is perfect.

Don from Woodway, TX on June 29th, 2021

Hi Don, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

Gexa Energy on July 7th, 2021

Recent 3 Star Reviews

OK, I Guess
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A little higher priced than I thought they'd be.. the plan seems intentionally difficult to predict cost. But hey, that's pretty standard in an age where service is really just a money extraction device.

MB from Pearland, TX on November 16th, 2021
Gexa Review 2021 June
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To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

Gexa Review 2021 June from Spring, TX on August 22nd, 2021

Recent 2 Star Reviews

Major problems
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I signed up on the web for their service. In September because Bulb energy transferred my account to Green Mountain energy. I had the opportunity to change so I went on the internet and found a plan that I thought would save me money, Somehow or someone cancelled my service with Gexa (not me) and I started receiving bills from Green Mountain. I called Gexa because I received a cancellation charge and talked to a representative about it and they launched an investigation. Then I got a discontinuance notice because of past due payments. I had everything set up correctly on Gexa's website and had set up auto pay. So I called again talked to I believe was the same man that helped before he couldn't explain why my auto pay didn't work. So I went on their website paid using the pay bill function. I will have to wait and see if the auto pay works on the next billing cycle. I am retired and trying to live off of social security I don't need these kind of problems. I believe a lot of this was caused by Green Mountain/Bulb.september because

Unsatisfied Customer from Ingleside, TX on November 10th, 2022
A band of thieves
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Signing up was very easy. Details of pricing were misleading. I had no basis for estimating my energy consumption moving into a new house. Imagine my surprise when I was socked with $.28 cents per kWh. The energy charge was for 999 kWh - if I had consumed one more kWh I would have jumped into a much lower rate. This company also hides the TDU delivery charge. Looking through the fine print it is clear. I have switched my plan after one month. It will cost me far less to pay the charge for breaking the contract and turning to a new provider than trying to game the categories that GEXA sets. I have no desire to consume more energy than is needed.

R. Wilson from Houston, TX on October 14th, 2022
Editor's Note:

Sadly, a lot of bill credit plans can be pretty confusing. We've added an 'Average Bill' estimate on our Texas Electricity Comparison Grid that can help you pick a plan that will be a good value.

Tim Wasson on February 1st, 2024

Recent 1 Star Reviews

STAY AWAY FROM GEXA!
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I just terminated my 12 month contract with Gexa after learning of their fraudulent practice. I enrolled in the $50 rebate program if I maintained 500 kwh or more. However, they billed me for 9 days at .23/kwh when their website showed me at .14/kwh. Apparently they charge a higher rate if your usage is under 500, something no other company has ever done. They control the billing cycles but as mentioned in other complaints, you can never speak to anyone who doesn't try to strong arm you into something else or refuse to handle the problem. I terminated my contract and went with another company who also paid for my termination fee. Stay away from this company!!!!

Deb from Houston, TX on April 22nd, 2023
Editor's Note:

Sometimes when switching companies, there will be a short billing cycle that covers the time from when you switched to when the normal meter read occurs. We've put together a guide to help decode your Texas electricity bill.
Texas Electricity Ratings also gives you an estimated 'Average Bill' on our Electricity Plan Comparison Page that can help avoid these kinds of pitfalls.

Tim Wasson on February 1st, 2024

Bait & Switch, Shakedown style customer service.
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Promotional rates border on fraudulent. Watch the fine print. Customer service is impossible to understand and of no use. Attempting collection tactics without providing invoices. We have submitted a complaint to the PUC.

Customer from Carrollton, TX on March 13th, 2023

All Reviews By Date

STAY AWAY FROM GEXA!
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I just terminated my 12 month contract with Gexa after learning of their fraudulent practice. I enrolled in the $50 rebate program if I maintained 500 kwh or more. However, they billed me for 9 days at .23/kwh when their website showed me at .14/kwh. Apparently they charge a higher rate if your usage is under 500, something no other company has ever done. They control the billing cycles but as mentioned in other complaints, you can never speak to anyone who doesn't try to strong arm you into something else or refuse to handle the problem. I terminated my contract and went with another company who also paid for my termination fee. Stay away from this company!!!!

Deb from Houston, TX on April 22nd, 2023
Editor's Note:

Sometimes when switching companies, there will be a short billing cycle that covers the time from when you switched to when the normal meter read occurs. We've put together a guide to help decode your Texas electricity bill.
Texas Electricity Ratings also gives you an estimated 'Average Bill' on our Electricity Plan Comparison Page that can help avoid these kinds of pitfalls.

Tim Wasson on February 1st, 2024

Bait & Switch, Shakedown style customer service.
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Likely to Recommend

Promotional rates border on fraudulent. Watch the fine print. Customer service is impossible to understand and of no use. Attempting collection tactics without providing invoices. We have submitted a complaint to the PUC.

Customer from Carrollton, TX on March 13th, 2023
Saver Deluxe 24 hasn't saved me anything
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I signed up in July 22, with the understanding that my rate would be 14.4 as long as I used at least 1000 kwh a month. I also asked if the customer service department was helpful to people in my situation, who pays their bills, but due to govt disability checks being sent on a certain day each month, extra time is needed to pay the bill. I was assured that I'd have no issues! I don't think I have been charged that rate since we signed up! On my bill it states my monthly average was 19.1, but I'm being charged over 21! So last month 1710 kwh and I'm being charged $390.55 The 2 months before that Oct-1641 kwh $423 Nov-1641 kwh $373.17...It's easily TWICE the amount that I was paying last winter and fuel prices were higher! Customer service is far from helpful. I'm on disability and every month I have to go through the same nonsense explaining how I only get paid once a month, and with their unusually high utility bills, I need extra time to pay my bill. I'm given grief every month. They charge a late fee if not paid by the due date, then tack on another $25 for a disconnection email to be generated! I've asked several times if they have my Critical Care info on file, and I am told that they don't see it!
I didn't ask to become disabled in the prime of my 1st responder career. My home is less that 1000sqft. So bills over $600 in the summer and over $350 in the fall just doesn't make one bit of sense! Stay away from Gexa, their rates are never what they say they are! Truly unhappy and trapped while I'm getting royally screwed. Some KY might have made the shock so painful!

JHP1068 from Santa Fe, TX on December 27th, 2022
Major problems
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I signed up on the web for their service. In September because Bulb energy transferred my account to Green Mountain energy. I had the opportunity to change so I went on the internet and found a plan that I thought would save me money, Somehow or someone cancelled my service with Gexa (not me) and I started receiving bills from Green Mountain. I called Gexa because I received a cancellation charge and talked to a representative about it and they launched an investigation. Then I got a discontinuance notice because of past due payments. I had everything set up correctly on Gexa's website and had set up auto pay. So I called again talked to I believe was the same man that helped before he couldn't explain why my auto pay didn't work. So I went on their website paid using the pay bill function. I will have to wait and see if the auto pay works on the next billing cycle. I am retired and trying to live off of social security I don't need these kind of problems. I believe a lot of this was caused by Green Mountain/Bulb.september because

Unsatisfied Customer from Ingleside, TX on November 10th, 2022
Pricing is extremely deceiving
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Their pricing is extremely deceiving, especially stay away from their bill credit plans. 1st month there was a billing error where they double charged the wattage used. Paying the early termination and moving to a different company made more financial sense, so ended up doing that.

AnuV from Sugar Land, TX on October 25th, 2022
GEXA IS THE BIGGEST MISTAKE I HAVE EVERY MADE.
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I SIGNED WITH GEXA IN JUNE 2022.. MY BILLS WHERE JUNE, $514.66 (PARTIAL MONTH) JULY $1,102.55, AUGUST $1,023.07 AND SEPTEMBER $720.43.
I CANCELLED WITH THEM OCTOBER 13TH BECAUSE IT'S JUST MY HUSBAND AND I AND WE ARE RETIRED 74 AND 76 YEARS OLD. I HAVE LIVED IN MY HOUSE OVER 45 YEARS AND HAVE NEVER HAD AN ELECTRICITY BILL LIKE THESE.
IT'S NOW OCTOBER AND I RECEIVED MY BILL FOR SEPTEMBER 22 THRU OCTOBER 13TH IT'S $560.07 - THAT INCLUDES THE EARLY TERMINATION FEE OF $304.39.
THIS TRULY MAKES ME ILL. BE VERY CAREFUL SIGNING WITH GEXA!!!
LINDA MCFALL

LINDA MCFALL from Dallas, TX on October 24th, 2022
Sky High Electric Bill
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I signed up with Gexa after reviewing what I, Thought, was a low rate! I received my first bill and stunned to see I was charged 0.1918 rather than 0.134 as advertised online. I contacted Gexa and spoke with two managers, one who explained Gexa had no control over rates being shown on 3rd party websites. I advised that this was a total Scam because if Gexa knew the rates were False why would they not correct it to reflect an accurate rate. Deregulation has created a Scam and Deceptive industry and you better pay attention at your energy rates. Take screen shots of necessary information and accurate notes of who you spoke with, date and time. Thankfully one of the managers I spoke with kept his word and noted on my account I could cancel within a specified time without being charged the early termination fee. I subsequently canceled my service within 2 months and thankfully I did, because although my usage rate has Decreased, my bill has Increased! Which is absolutely Ridiculous! Gexa Energy is a horrible company, and I would Not recommend it to anyone! Their prices, plans and promotions are borderline Deceptive!!

Mr. Shaw from Missouri City, TX on October 20th, 2022
Worst company I ever become see
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Billing/customer service every where issue on this company. Looking to change provider.

Anonymous from Pflugerville, TX on October 20th, 2022
Dont not use this company!
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Gexa is very misleading. They were charging me according to the previous month when I was home not realizing the next 3 months I was totally gone. After I brought to their attention and told them there is no way possible my bill was suddenly adjusted. I currently in the process of finding a new Entergy company willing to pay to end contract early. Be wise. Stay away from Gexa!

Current Gexa Customer from Pearland, TX on October 18th, 2022
Terrible customer service... charade pricing... false promotions... non communication!!
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Over priced did NOT followup with their service communication lied about their $100 monthly reward-reduction never defined their program for Veteran-disabled "specials" threatened with "Service discontinuance" with no previous billing or warnings overall the worst electricity provider we have ever experienced in over 50 years of service with about 6-7 different "authentic" electrical companies.

Dick & Judy Thompson from Mckinney, TX on October 16th, 2022
A band of thieves
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Signing up was very easy. Details of pricing were misleading. I had no basis for estimating my energy consumption moving into a new house. Imagine my surprise when I was socked with $.28 cents per kWh. The energy charge was for 999 kWh - if I had consumed one more kWh I would have jumped into a much lower rate. This company also hides the TDU delivery charge. Looking through the fine print it is clear. I have switched my plan after one month. It will cost me far less to pay the charge for breaking the contract and turning to a new provider than trying to game the categories that GEXA sets. I have no desire to consume more energy than is needed.

R. Wilson from Houston, TX on October 14th, 2022
Editor's Note:

Sadly, a lot of bill credit plans can be pretty confusing. We've added an 'Average Bill' estimate on our Texas Electricity Comparison Grid that can help you pick a plan that will be a good value.

Tim Wasson on February 1st, 2024

Expensive
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Expensive

Expensive from 74601 on October 6th, 2022
Texas energy - as bad as it gets
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Terrible service. Slow, overpriced, and the workers are as miserable as the customers. Outrageous bills on a fixed rate makes it feel like our electricity is being siphoned constantly. Sent a bill that energy would be shut off via email then an hour later shut it off. Despicable.

Horrible Experiences Only from Grand Prairie, TX on September 14th, 2022
A joke
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2 years have service. First year bill was averaging $200 now up to $475 that's not even the kicker. We are supposed to have free weekends starting Thursday midnight lasting till Sunday Midnight. We rarely use electricity during the week day because of work and school. So the weekends we use more especially tvs running and lights. But they swear we use most of our electricity during the week day which is BS because only kitchen appliances are really running. We even unplug tvs and things that have small energy running through them. So it's really crazy how they average the usage to make it seem like we use less during weekend "free" hours and the week day. We have 2 months left and we are not renewing with this company

Christina from Copperas Cove, TX on September 8th, 2022
Tricked, cheated , deceived (Deceptive practices on customers who re-upped contracts 9/2022)
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Tricked, cheated , deceived
I reupped my contract expecting the same terms and they do not charge whats advertised as they did on the first contract. If my first contract was a locked rate Id expect my second one to be too. instead they sell al low locked rate and then do a bunch of finical tap dancing that comes out to be 3x what i use to pay for the same amount of energy used. I literally hate these mf'ers

John from 765402 on September 4th, 2022
Poor customer service and plan ordering
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Won't ever use them again. ok first year but when time to renew, I asked could they best Champion Energy and they matched price at time. Lol and behold the next month it shows we were month to month at higher rate with no record of the Supreme plan confirmed.That's my fault for not following up for confirmation the day I spoke with rep. Last, be more than a day late and late fees with disconnect notice fee already tacked on bill. Customer service is lacking, make a call you'll see for yourself.

Rowlett Tx Former Customer from Rowlett, TX on September 2nd, 2022
Trash, Thieves, and a Garbage Experience
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Had nothing but good things to say prior to the last couple months. Payed roughly 100-200 dollars depending on the month and everything was pretty reasonable. Come summer time and our bill started to double, triple and even quadruple!!! I NEVER thought I'd be paying almost the same amount as RENT to cover energy for a two bed room apartment. All of a sudden we're getting billed upwards of 600/m and they will randomly consolidate your bills to include longer stretches of a month without even a hint of letting you know. Honestly I'm just pissed at this point and my SO and I find it cheaper to pay the cancellation fee and move on then give these troglodytes any more of our hard earned money. Save yourself the trouble and go with literally any other company.

Jeff from Bedford, TX on August 31st, 2022
Do not choose Exa, or even go look at their website
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I went online searching to energy provider. Got into Gexa energy and choose quotes, input the address and they set us up as choosing a plans with them. They did not send any confirmation letters or "welcome as new customers". Our bills is 600 per month. We thought we were on with our current old provider, did not know that Gexa jumped in and cut us off with previous provider. I called and they said "oh, the mail must got lost". How does it even possible? How do you sign up for a plan with energy company without giving your social security? But Gexa did it with using your dob and address. This is a scam...Please dont even think about looking for a quotes from their website.

Cong from Garland, TX on August 23rd, 2022
Contract period was fine, disaster after switching providers
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During the contract period, the service was bare minimum (technology interface is far behind what Ive seen from other providers).

After terminating service, billed several hundred dollar extra for usage after lease end. Dispute team and customer service took several weeks to look into the issue, and would not adjust/honor my disconnect date. Charged additional late payment interest during the time of the dispute that they were also unwilling to waive. Very displeased with Gexa, will never be returning.

C from Fort Worth, TX on August 22nd, 2022
Yall suck ass
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If I could give the zero stars I would. This company is absolutely horrible. Would not recommend to anyone. They have been raising our rates every month and nothing has changed in our house. No one is home during the day. Everything is turned off ac is set at 76 all day. Our latest bill was for 1300. There is absolutely no way possible. They refuse to come out to look at our kilowatts. Just a terrible experience in general..

Passed Off Customer from Burkburnett, TX on August 18th, 2022
DONT CHOOSE GEXA
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I have had Gexa for over 7 years now and somehow I am being charged 21cents per kwh now, my last bill was over $900!!!! The highest my bill has ever been in the summer was a little over $500 which was bad enough, but $900?!?!?!?! When I called the man was useless, telling me there was no one I could talk to about this. Also, 2 days late and they send a disconnection notice already??? This company has become horrible!

Sandra Franklin from Richardson, TX on August 18th, 2022
Would not recommend
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I just signed up with GEXA a couple of months ago after switching plans from another company as my contract had expired with the other company. I searched for better rate plans and saw what GEXA offered.. at the time, it seemed like the best plan for me. Wrong.. in the two months I have had this service, my costs nearly doubled from the last utility company I had using the same amount of KHWs! Not to mention the nickel and dime ing they charge which you REALLY have to read the "fine print" over and over again..then over and over again... am looking for another company to move to at this time... will do so even if there is a penalty fee! I am a Sr. citizen living on a fixed income and with their rates, there is NO way I am going to be able to afford them!

Alex S from Tomball, TX on August 17th, 2022
Beware - false advertising/ hidden costs
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If you choose a year plan that advertises as ex. 7.8/Kw, you most likely will NOT receive this price. It must be between say 1-2K and if a little below or above, the ENTIRE amt. will be charged at the top price. Even if you are between 1-2K - they give a credit and the agent will say 'well it 'MAY' go to that rate but not necessarily. I never received the 7.8 although my bill was between 1-2k multiple months. Total SCAM - too many other options for companies

PJH from Dallas, TX on August 10th, 2022
Communication
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The worse experience ever

Unsatisfactory from Spring, TX on August 3rd, 2022
This company is a ripoff people
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In all my years dealing with different energy companies, this is the worst. They are robbers preying on innocent people. They bill you unheard of amount every month and they cannot give you a reasonable explanation as to why your energy is considerably higher compared to your normal usage over the years with other companies. From an average of $150s monthly, jacked up to #387 one month, to $480 following month and then $541 third month.

Samuel Udofia from Houston, TX on July 29th, 2022
Absolutely the worse company
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Gexa is the worse company you provably can use .service is bad rude on the phone plus lie after lie ,there blaming on us ,my bill get 600$ for a 1500 ft house ,something is very wrong ..:..there I lying overtime about the plan and so what ever ,do not use them or you sure will regreat.I am a small low middle class worker and when you get a bill like that must after I always control my ac in summer I have no reason to get a bill like I was said I use 3500 KW and call ancre to who are the company there hire to install there control panel rider ,is just all lies after lies and when I tell them I will cancel there laugh on the phone ,the men tell well do so but is going to cost you lot of money ,unprofessional horrible j am speech less ,is just no right we living in a very bad system.
I will try to send my experience to the news and tell them about my experience .

Laurent Poupart from Dallas, TX on July 26th, 2022
Sneaky, Dishonest, Predatory
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Super easy at first, with a fabulous promotional rate. Service was never interrupted, even during the DEEP freeze recently. Then, kWh rate went from 6c/kWh to 22c/kWh without so much as an email to let me know. 22c/kWh charges occurred during record heat in Texas. 2 year old baby and pregnant wife at home, and I have a surprise $343 electricity bill for my 1200 sq ft home. Shame on you for taking advantage of families. I signed up for another provider right away.

MM from Irving, TX on July 25th, 2022
Do not use
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I contacted Gexa while I was out of town and my energy usage was through the roof despite leaving the AC at 85, unplugging the fridge and not using any appliances.They initiated a billing dispute with AEP central. Thats fine. They told me to pay the amount Im not disputing so I estimated half and paid that. (It was probably still too much). A few days later my neighbour phoned to say AEP had come by. AEP had mixed my line with his, so Ive been paying for his usage and he for mine.Fine.A week and a half later Gexa is still showing me sky high usage. I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. They would not give me that confirmation. Instead, they finally said it was due 08/01 instead of 07/15. They quoted me the amount remaining.The next day I get a bill for the entire amount again, despite already having paid half.And they still havent dealt with the AEP issue. I am owed a huge credit.Im furious.This company is awful. Do not sign up with them.

Awful Experience from Victoria, TX on July 16th, 2022
No regard for their customers
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I received a call from a representative to inform me that my contract plan for fixed monthly payments for 36 months needed to include the differed amount in my next bill due in 2 weeks which would mean I would need to pay a sum of about $900. Under my contract I never Pay more than $300. The representative said the company decided to collect. GEXA broke the terms of the contract horrible corporate greed.

I8gexa from Laredo, TX on July 15th, 2022
No regard for their customers
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I received a call from a representative to inform me that my contract plan for fixed monthly payments for 36 months needed to include the differed amount in my next bill due in 2 weeks which would mean I would need to pay a sum of about $900. Under my contract I never Pay more than $300. The representative said the company decided to collect. GEXA broke the terms of the contract horrible corporate greed.

I8gexa from Laredo, TX on July 15th, 2022
Billing Algorithm Scam
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I switched to Gexa Energy automatically by Texas Public Utilities. My bill went up from $140 a month to $530 a month. It's 378% increase with the same amount of KWhs. They have used the algorithm of Low and High window to double the rate whenever you are below or above this window. Now it is understandable they can do that, but they would double your total KWH for that month, not just the difference you are under use or over use. So who is in the right mind would have to look at your electric meter everyday to make sure you are not outside of this limits. I am looking out for a class action law suit against whoever come up with this scam. Because I am sure there are thousands of victims out there paying too much for this scam.

Hoa Chan from Fort Worth, TX on July 6th, 2022
Baytown
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My husband & I are retired. We switched to Gexa thing we made a good decision. We had a bill of 600.00 this month. Ive been in my house for 5 yrs & NEVER had a bill this high. Im devastated

Gennie from Baytown, TX on July 4th, 2022
Misery
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I still dont have the service after 15 days. Quick to grab deposit but impossible to resolve ALL service issues. Disappointing and frustrating experience.

Disenchanted from Mercedes, TX on June 15th, 2022
Gexa Energy is Horrible
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If I could rate them a zero I would . The rates they are giving are not accurate to returning customers . Im still trying to figure out if no one is home most of the day how am I paying a $300-400 light bill . I cant wait until my contact is up . The customer service sucks they dont know shit and can barely understand most of them .

Brooks from Red Oak, TX on June 3rd, 2022
The worst
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Im a disabled veteran and get paid once a month they have cut my electricity off twice even though I always pay and have told them I get paid once a month and not until the first. I hate this sorry electricity company and I really hope they get shut down

Tiffany Moody from Rockwall, TX on May 25th, 2022
Very unhappy
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So I have been with Gexa for over 15 years, today I called because I needed a extension on my payment, you would think after all the time I have with them it wouldn't be a problem...but oh no....they said because of something that happened in November of 2021 they couldn't do it, and that was their fault that it happened. So I am telling them now, when my contract expires at the end of the year, please don't bother asking me to resign because loyalty means nothing to this company.

Johnny R. from Katy, TX on May 6th, 2022
Gexa is outrageous!
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My bill more than doubled after the second month with Gexa. My house is all electric, so I paid an average of $275 per month. My second bill with Gexa was $680! Please, please do not use this company! If you do, you will regret it! I am leaving Gexa because it is cheaper to pay the penalty fee for leaving versus using them all year.

Donald from Burkburnett, TX on April 9th, 2022
Not recommended at all
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They have sneaky pricing plans, that if you stay within a certain electricity range, you get somewhat reasonable rates, but if you even dare to go over your khw range your bill skyrockets almost doubling. What really blew me away is their pricing range quite literally punishes you for using LESS electricity. I had one bill 8 kW under the range and my bill almost doubled. That particular month had several weather related power outages so on top of having interrupted service, I got dinged with a significantly higher bill.

Glad_I_GOT_OUT from Houston, TX on March 28th, 2022
Careless company
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My wife and I just signed up with this company with great expectations just to get the typical poor energy experience yet again. We were late on our bills due to health issues. One major health issue being COVID. Major surgery being another. And we have still other major recentl health issues.My wife and I are in quarantine and couldn't even leave our apartment to try and find help. We called and asked for a 3day extension. We'd be able to take care of the bill by then and we would not have to break quarantine to do so. Gexa said no they refuse to help. They also stated my wife and I having COVID was an inconvenience nothing more.We just switched energy providers! Gexa will never see a penny from us!

PSS from Richardson, TX on March 25th, 2022
Terrible Service, Terrible Tech, Terrible Company
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Gexa is awful. Their website is terrible, it's always an adventure trying to figure out how to log in. It asks for your account number, and when I copy and paste my account number from my bill it tells me it's not my account number. They also charged crazy high rates during the power outage debacle in Feb 2021 and made it impossible to argue the bill. Somehow I was charged over $600 that month (avg bill around $100-150) because of my "high usage" over three days when I had no power. I wouldn't recommend these thieves to my worst enemy.

M Watson from Dallas, TX on March 16th, 2022
Zero stars
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This company should be looked into for fees that are so ridiculous. They expect you to pay $20 extra if a disconnect notice is sent to you. They want you to pay them for telling you that your service will be disconnected. If you are ever a day late be prepared to to have a disconnect notice mailed to you before the days end. As a consumer I value a company who values me not one that portrays itself as a money hungry, low balling company who is quick to disrupt your service especially if it means more fees can be charged. Save yourself the time, trouble and the regret you will most certainly feel if you decide to choose electricity with this company.

Andrea from Pollok, TX on March 7th, 2022
Moving Target or Casino
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Deployed 6 months while on the 1k to 2k for 100 dollar discount, seems like a good deal until your spouse cant hit the 1 k mark and you are penalized for it by not getting the discount and instead charged a higher rate, then return and due to weather changes cant stay below 2k consistently, paid 459.00 and ready to pay penalty to move, in fact, I did just that yesterday...NO is more gambling!!

User6244 from Killeen, TX on February 5th, 2022
Lied on renewal plan
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Had no issues with company until i went ahead & renewed. For 15 days from renewal date, my bill DOUBLED. I placed numerous calls, without resolution. Representatives were rude, unprofessional, and had no conflict resolution knowledge. I've now been turned into collection agency for early termination fee of $301. My actual electric charge was paid.

SouthernTxgal from Harlingen, TX on January 18th, 2022
Forgot my
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The salesperson didnt mention that my withdrawal from my current company had a charge. Its why I didnt go with you.

Greg from on January 5th, 2022
Great plans and pricing, terrible customer service
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Plans and pricing is great, however customer service is not. I moved out of one service address to another, but I needed service at both for about a month and a half. I tried to set up move out date 2 months in advance and they said they couldnt set one up that far in advance. Then when I set up move out date, and the move out date came, they disconnected the address I was living at and just moved into!!! Tell me how you mess this up?! Then I took over 8 hours for them to fix the problem and get service back on.

Josh from League City, TX on December 27th, 2021
Will not use again
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Gexa sends out disconnection notices via the USPS BEFORE they receive your payment on the due date. I've used many electric companies in Texas and this one will not be getting my service ever again.

Ttyl from Plano, TX on December 22nd, 2021
Great pricing
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Easy signing up and transferring.

Donald And Joeann from Killeen, TX on November 25th, 2021
Editor's Note:

We're glad you found a good Killeen electricity plan. Thanks for your review, and we hope you'll shop with Texas Electricity Ratings again.

Justine Trollinger on February 1st, 2024

Overcharging with not much of communication
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All my bills were around $200 before switching to Gexa, then jumped to over $360 straight 3 months, no explanation with lines of charges, finally took a penalty switching to other and bill is dropped below $100. Go figure!

Ricky from Victoria, TX on November 20th, 2021
OK, I Guess
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A little higher priced than I thought they'd be.. the plan seems intentionally difficult to predict cost. But hey, that's pretty standard in an age where service is really just a money extraction device.

MB from Pearland, TX on November 16th, 2021
PLEASE read this to avoid being deceived by misleading Gexa advertised rates.
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If you are thinking about signing a contract with Gexa, make sure you read the fine print. The way that Texas electric companies work is deliberately confusing, and that's how they lock you into expensive contracts.This will likely not be an issue if you are first signing with Gexa. They offer fantastic deals for people who first sign up, and they advertise their rates for new users correctly. However, when it's time to renew, you need to be careful.If you are offered a contract at an average rate of 9 cents /kWh, for example, then you need to open the EFL (Electric Facts Label) and check the energy charge. If it says something MUCH higher than 9 cents, then you need to look elsewhere. The way that it works is that they advertise a low average rate because of a discount they apply to your account if you hit exactly the right number of kWh. For instance, if it says that your plan is 9 cents/kWh at 500 kWh, then the ACTUAL energy charge might be closer to 15 cents/kWh, but Gexa will give you a fifty dollar discount if you hit 500kWh. If you don't hit 500kWh, then you don't get the discount, and you might actually pay MORE money, even when using HALF the amount of electricity. Additionally, if you use more than 500kWh, you'll still get the discount, but your rate will still average out at much higher. The average rate is only 9 cents if you literally use 500kWh.For complete transparency, here is a breakdown of the amount of energy I used per month with Gexa and how much it cost me. Contract 1 with Gexa - This plan was advertised at an average rate of 6 cents/kWh, and I was extremely happy with it. (The actual rate before fees was 3 cents/kWh.)404 kWh = $34.51403 kWh = $34.44318 kWh = $28.24413 kWh = $35.38578 kWh = $41.88364 kWh = $27.95578 kWh = $41.88364 kWh = $27.95597 kWh = $41.77537 kWh = $39.46Contract 2 with Gexa. This contract was advertised at 9 cents/kWh. They used deceptive tactics here. It's actually 15 cents/kWh but comes out to 21 cents/kWh with fees. They give you a 50 dollar credit if you use 500kWh. As you can see, using between 350-499 kWh will absolutely destroy you. 552 kWh = $58.39383 kWh = $82.91 (!!!!!!)557 kWh = $66.53262 kWh = $57.94I stupidly trusted Gexa after my first year went smoothly, and I regret renewing a contract with them. If this review makes it to ANYONE before they make the same mistake that I made, I'll be happier. I might cancel my contract and move to another company. I am still waiting to hear back from them.

Amanda from Houston, TX on November 7th, 2021
Rapido y facil instalacin.
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Instalacin rpida, buena atencin, envan tu consumo semanal.

Edwin from Houston, TX on November 6th, 2021
Gexa Electricity
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My second month with Gexa but love the website and ease of billing with their autopay system

Tony R. from Katy, TX on November 2nd, 2021
Worst
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They over charge you. They have you on the phone for over an hour to not help. Worst experience ever.

Zara from Katy, TX on October 25th, 2021
Lies
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When I renewed with gexa I was told my kw would be 8,4 and that my bill would never be over150,00 well now it says Im 13,2 kw my bill has been over 200,00 that is bull crap!! They lied and wont fix it every time I call they put me on hold or transfer me and then it disconnects!! Do not ever sign with this company

Dianna Argo from Fort Worth, TX on October 14th, 2021
Gexa Energy Review Oct 2021
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Opaque gimmicks for their plans with usage credits (before selecting a plan verify the rates are reported prior to additional charges, mine was not). Uncompetitive flat rates. Customer service reps have few options to address complaints, although they were all polite.

Ultimately on me for not doing enough research before selecting. I've cancelled my plan and eaten the cancellation charge.

I wouldn't use them again and I would not recommend their plans. Look elsewhere.

Alex from Houston, TX on October 11th, 2021
Scam! Run!
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I live in a 500sq apartment and at first my bill was an extremely high $200+. I work during the day so i switched to free nights thinking itll be cheaper. Nope $250. I literally turn off everything unplug everything. I have resorted showing in the dark. I cut my electric down so much and the price has just increased!

Renee from Houston, TX on October 10th, 2021
Bait and Switch
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Signed up for a plan advertising 10.7c per kwh.
Turns out, its ONLY in the fine print that that price is good for usage of between 1000-2000 kwh and the company applies a credit to bring the bill 'close to' 10.7c, so its not a true fixed rate at all....in fact i was paying close to 16.3c per kwh.
I have since moved on from them.

Jay Wilbanks from Plano, TX on October 5th, 2021
Major IT and accounting issues
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This is my third year as a Gexa Energy customer and I am writing this review to help other people avoid this company. I have two accounts for two separate houses. Both accounts are enrolled in autopay. Every 2-3 three months, both accounts are somehow un-enrolled in autopay, my bill is not paid, and I get a disconnection notice and a fine. Then, I spend an hour on a Saturday morning calling Gexa energy to get my account re-enrolled. The very nice person who helps me never has any idea why this happens. When my account is un-enrolled in autopay, it is also unregistered, so I can't manage it online. If I attempt to re-register my account online, I get an error "The system could not validate the information with the email xxxx.xxx and account number xxxx. Please verify your details." Both account numbers receive this error message. Literally any other company in Houston does not have these account and IT errors. My bill is quadruple the amount I am expecting, and I have no way to view my bill to see my usage and dispute and/or reduce it. And this happens every couple of months. I deeply regret signing up for Gexa energy, and you should know before signing up what a nightmare it is to continually babysit something that should be automatic, and that no other company hasn't figured out by now.

Avoid Like The Plague from Houston, TX on October 3rd, 2021
WORST COMPANY EVER, RUN!!
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My bill jumped from $200 to over $415 this is outrageous and I know we used less power so it's impossible. I'm leaving and won't ever be back!!!

Jmac from Fort Worth, TX on October 2nd, 2021
Worst electric service provider
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I am staying in a single bedroom apartment (600s.f) for the past 6 years. I used to be a customer of TXU energy. Unfortunately, I have shifted to Gexa energy in the last year. Initially, I used to get $70-$80 per month. But for the past 4 months I got a bill of >$250 per month. Most of the months my consumption of electricity was below 1000 kWh. I have observed that sometimes they will change the billing cycle (they will add 1-3 days extra to cross the usage of electricity above 1000 kWh) so that the charge they can increase. My is fixed plan they should not increase the electric price at least in that contract year. I saw in couple of electric bills they charged 14.7 cents instead 13 cents. They wont respond to emails and phones properly. After all, I pre-exit the service. They charged me $155 instead of $150, saying that they included tax? Its nightmare experience with gexa energy.

Gexa Customer Honest Review from Fort Worth, TX on October 2nd, 2021
Lies on contract
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They lie and overcharge. I was told my kWh would be .085, instead I am being charged almost .20 per kilowatt for all of the extra fees. My new contract has made my rates almost double what they were its horrible and cheaper for me to quit.

JessicaH from Allen, TX on September 30th, 2021
Sales lied and you get the bill
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Sales told me I would get a credit of 100.00 after 1000Kw, nope if you go over 2000Kw you are charged double the standard rate - complete bate and switch.
Customer care said they would look into and never heard back

Stephen from Rockwall, TX on September 27th, 2021
You lie
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Put in complaints about how you lied about my plan then you just put me on hold for over 30 minutes!! Never came back on the line. Gexa suckss

Dianna Argo from Fort Worth, TX on September 24th, 2021
Gexa energy sucks!!!!!
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Well when I went to renew with gexa I spoke with Carlos and he told me the best plan for me would be 8.4 kw he said that if I used 700 kw my bill would be $126.00 a month and if I used 700-1000 my bill would be less at only $84.oo and any thing over that would never be over $150. well first month was $199.00 and this month is $250.00!!!!!!!!!!!!!!! this company lies!!! and so do the customer reps that try and tell you what a great deal your getting!!!!!! I live in a very small house and work 10 hour days so this is so wrong!!!!!!!!! I will continue to give bad reviews until gexa fixes my plan!!!!!!!!! I well tell every one I know not to use them!!!!

Dianna Argo from Fort Worth, TX on September 22nd, 2021
Rip off artists
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I renewed my plan with them but their system didn't even register it.
so after my plan expired they tripled my next months bill.
then they said there if no proof that I renewed it.
and I will have to pay the bill.
can i sue them for this?

MK from Stafford, TX on September 17th, 2021
Gexa contracts are confusing and misleading
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I had a Gexa contract last year that gave a $100 credit for energy use over 1000 KWh per billing cycle. This year they lured me into a new contract that I thought was the same with the same $100 credit for usage over 1000 KWH. The credit was only for use between 1000 and 2000. Once you go over 2000 Kwh you get a huge bill. Not good. I'm cancelling my contract because it will only take a month to recoup the cost of cancellation fee of $295.

Whiteroads from Houston, TX on September 16th, 2021
Major IT/ Credit card Problems
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Very poor web site/IT problems contacted service personal cannot speak/poor English.
Unable to setup Auto Pay

HWS from Highlands, TX on September 16th, 2021
The worst company
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I have 2 units and for the last 2 months , my downstairs unit has been turned off. My light bill is still almost $450, i need to change this company asap..

Don't Worry About It from Plano, TX on September 15th, 2021
Be careful
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Today I paid my very first bill online and instead of taking one payment, they took 3 !

Not A Good First Experience from Irving, TX on September 15th, 2021
I would not use this company again
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I had this company for 2 years the first year was from powertochoose. got a great deal so when renewal came it seemed like they were giving me another good deal but oh how I was wrong. The plan I chose was not explained to me correctly it was a 24 month plan and I got a big bill. So they correct the plan and gave me another plan, but my bills were the highest they have ever been. I made arrangements to pay my last bill before my contact was up, I had paid half and was going to pay the reminder before the next due date the rep did not tell me that I would have a switch hold put on my account, I found this out when I went to look for new service. I paid the bill, now the hold is still one there I called Gexa I chose to have someone call me back, the wait time was 20 mins 1hr and half later still no call and of course now they are closed. sorry customer service, the website is not very good either.

S.MORTON from Fort Worth, TX on September 13th, 2021
Warning: Worst Ever!!!
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Switched to Gexa, watched my summer electricity bill nearly double. Stayed with them just one month and switched away after I calculated that even with paying the exorbitant $150 cancellation fee, my bill would still be cheaper with another plan. Con artists and criminals here, stay far far away!

Amanda Y. from Round Rock, TX on September 13th, 2021
Don't Use Gexa Energy
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Gexa Energy used to be a good company, but that changed in 2021. They quit sending bills, and moved up the payment deadline by 15 or more days. Then they added a fee if you pay after the payment deadline. I used to pay at the end of the month and they moved the deadline to the 17th last month and the 9th this month. Thank goodness I changed providers and never have to deal with them again! I had to threaten filing a complaint with the Utility Commission to get them to send a bill, not an e-invoice. Save yourself a lot of grief - chose a different company.

Bharnmany from Plano, TX on September 12th, 2021
It very frustrating to use this energy company
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Incompetent in everything

Adja from Wylie, TX on September 10th, 2021
Non responsive and no communication to issue
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I was out of town for several days and saw sky high charges to my account during the month in question. When I called customer service on Aug 14 to inquire further, I was advised to submit a request for billing dispute. I was given a time frame of 2-3 weeks before I heard back. And I was assured that I did not have to make payment while my dispute was being reviewed.

The following week I received a disconnection notice that my service would be disconnected if I did not make a payment. I called the company and they apologized that I should not have received that notice.

Another week later, while my billing dispute was still unresolved, I noticed that my account had a late payment penalty fee of 5% charges added. I called the company again and was advised that I should not have received that penalty fee either.

It has caused me much angst with these notices, as I have never missed a payment nor had to pay a late penalty fee. And I have called them thrice on the same issue without any resolution, even though it has been more than 3 weeks now, and I still have no resolution.

Terrible Service & Communication from Plano, TX on September 7th, 2021
Stay away
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Horrible company. If you do not re new your contract they over charge you our last bill was almost 900 without an explanation why, we had been paying around 200 the whole year. They refuse to re read the meter. Impossible to get answers from their staff from india. Do not use this company.

Erick7 from Pearland, TX on September 1st, 2021
Didn't order the service
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Gexa send a bill for a third month for 21.00 I don't have any service with you guys please stop sending me the bills my electric provider is reliant I've been with them for 7 years

Abdel Elkhadar from Katy, TX on August 30th, 2021
They said they dont need our business!
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Moving our business and they turned off the old location before we moved.
NO HELP!
Account manager wont return calls or text messages.
Gexa is a joke. Last conversation the agent said We dont need your business
Unbelievable!

FBC from Lewisville, TX on August 30th, 2021
Gexa energy is predatory
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Gexa energy is the worst experience we ever had in 30 years of elect service. When they offer you a $.10 rate they then charge you huge service provider fees so actual cost is almost $.16. We rarely revived an actual bill and if you are late by day there is a late fee and disconnect notice fee immediately added to your bill. If your contract expired and you are not tracking the months carefully you will have a bill that is over $.20 per charge. We have found a much better company that gave us a rate $.10 including service fee and our first month bill was 2/3 less with more kilowatt usage. Wouldnt recommend or ever use Gexa again. Scam artist

DG from Midland, TX on August 27th, 2021
Wish I'd Read the Reviews Before I Ordered!
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We had Gexa for just over 2 months. Our electric bill shot up from under $200 (typical hot summer bill) to more than $400 per month. We took the cancellation penalty and moved to Champion. Our hot July month is back to a normal rate - below $200.

Lisa Sawyer from Arlington, TX on August 25th, 2021
Wish I'd Read the Reviews Before I Ordered!
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We had Gexa for just over 2 months. Our electric bill shot up from under $200 (typical hot summer bill) to more than $400 per month. We took the cancellation penalty and moved to Champion. Our hot July month is back to a normal rate - below $200.

Lisa Sawyer from Arlington, TX on August 25th, 2021
Gexa Review 2021 June
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To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review.

Gexa Review 2021 June from Spring, TX on August 22nd, 2021
Expensive beyond words!!
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I don't know what's happening but my electricity billed DOUBLED since being with Gexa. I couldn't take it anymore and would rather pay the early termination to get the heck out. I made that fee back within a MONTH using another provider.

Shame on me for being so stupid with Gexa - never again.

Emerson from Houston, TX on August 18th, 2021
Scam scam scam scam
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Do not go thru gexa. They lie cheat and steal. All they care about is charging you at every turn. Don't use enough energy? How's $400 electricity bill bc you "didn't use enough energy" lololol please try any other company

Mitchell G from Katy, TX on August 14th, 2021
Won't try it again
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I had 12 months plan, only half a month I switched to their business. They charge me the first bill based on the Oncor reading date. And for my last bill, they ended my contract before the Oncor reading date and charged me the higher price for half a month. I used Infuse energy company before, and they ended the contract at the exact date with the Oncor reading date. So I think I will not try Gexa again.

Little Dragon from Dallas, TX on August 13th, 2021
Kind of early to tell, but so far so good
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Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

Loren Bartling from Santa Fe, TX on August 13th, 2021
STAY AWAY
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I continually ask about my rate. I live in a ONE BEDROOM apartment and I do not have more than 838 Square foot apartment and my bill is MORE if NOT THE SAME as a house. 150 average ON A GOOD MONTH (oh did I mention WITH A CREDIT THEY SAID OF $100!!) and I know I have been DOUBLE BILLED. They keep saying it is a catchup from the ICE STORM, come on.... I am just paying to avoid the threatening emails of credit dings, disconnection, etc at a crazy time.

Jennifer from Grand Prairie, TX on August 13th, 2021
Scamming company,
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My TXU contract was expiring back on 7/9/21 after using them for the last 4 years. So I shopped around and found this company with a lower rate than I was at with TXU. So I sign up for the saver deluxe 12. It says that 1000 to 2000 kwh ill be charged 6.9 cents per kwh up to 2000. Then after 2000, 11.8 cents. And if I stay between 1000 and 2000 ill get a $100 bill credit each time. So my 1st bill comes in and its $223 and some change. I just paid TXU $229 for the final bill. So I call GEXA, and of course get India on the phone asking where my $100 credit is. They tell me my bill was $323 before the bill credit. I asked them if they were smoking some crack when they came up for that bill. Ive NEVER had a bill in my life over $300. My highest ever with TXU was $276. At 2123 kwh I paid TXU $229. With this company I used 1929 kwh and they want to charge $323 before the credit. I told them im canceling and I instantly called TXU and went back. Gexa tells me the rates on the plan I pick was an example only. What BS is that. Will never recommend a company like this that tried to screw me on my 1st bill.

Mike S from Arp, TX on August 11th, 2021
TDU Delivery charge of 3.6c / kWh usage added to the bill
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I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.

With Gexa Supreme 12 Plan I Ended Up Paying 50% More As I Have No Control On Usage In This Summer Heat. from Carrollton, TX on August 10th, 2021
Editor's Note:

Delivery charges on your Texas electricity bill are an unfortunate reality of the deregulated market. Every provider you purchase electricity from has to pay these charges to the Texas companies that maintain the poles and wires. In the past, some retailers rolled all those charges up into the energy charge, but most list it separately.

Tim Wasson on February 1st, 2024

Expensive
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Confusing explanation about pricing,, very expensive !! Beware

Expensive from Dallas, TX on August 2nd, 2021
DONT WASTE YOUR TIME
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I started out with Gexa energy, transferred to another energy company. Months after transferring services Gexa sends me a statement stating I owe for services rendered. The billing cycles were for the period while with another company. When I contacted Gexa the customer service representatives where lost. The systems dont inter communication so you have to repeat yourself like a broken record. I send in invoices and payment recipients proving services rendered and paid for. Once you finally see a light at the end of the tunnel they threw another curb ball. While waiting for a customer solutions rep to return your call with a resolution, they sent my bill to a debt company.

Inather A. from Desoto, TX on July 30th, 2021
Fraud Company!!
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They say something, they mean something else completely and if you call to cancel they will NOT cancel!! Stay away from this company, customer service will lie to you on your face, nobody gives you a last name or an ID or even any sort of confirmation number!

SM from Grapevine, TX on July 29th, 2021
First Year Great Second Year Tank:/
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My first year on a Gexa plan was great. Throughout the summer of 2020 I paid no higher than $250 (don't have the kw hour usage but do have a spreadsheet with exact billed amounts). For Sept. 2020 used 3200 KWH (same as the usage this month) and I paid $344 then. This month and last my bills have skyrocketed Jun $415 Jul $557!!! I had the same experience with TXU and Ambit. It seems if you sign more than a year contract with a provider they raise your prices. We used no more energy in July than Jun and its been cooler this year than last. More rain, fewer full sun baking days. I've been on the phone on hold for well over 90 mins got disconnected and agent didn't return call. No resolution. I want to make sure I don't have a faulty meter....I've never paid this high a bill even with Ambit or TXU and I don't plan to continue. My plan was for something like 9.5 KWH last year and this year when I renewed in Sept. 2020 they said I would have a rate of 7. 5 KHW average but didn't tell me the summer rate if over 2000 KWH usage would be 4 cents higher than I paid last year. Why would I renew a contract for a plan higher priced than I had currently. Feels like a total bait and switch. I had way lower than average bills this spring. Two bills this summer reduced any savings I managed for using under 1000 KWH in the spring. I called tonight with hard numbers and hard data. The rep kept telling me it was increased usage on our part but we used no more than last year Sept. and are paying $560. This after warning the rep on the phone in Sept. I didn't want to see a bill next summer any higher than the $344 I paid.

Sara M Mack from Houston, TX on July 22nd, 2021
First Year Great Second Year Tank:/
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My first year on a Gexa plan was great. Throughout the summer of 2020 I paid no higher than $250 (don't have the kw hour usage but do have a spreadsheet with exact billed amounts). For Sept. 2020 used 3200 KWH (same as the usage this month) and I paid $344 then. This month and last my bills have skyrocketed Jun $415 Jul $557!!! I had the same experience with TXU and Ambit. It seems if you sign more than a year contract with a provider they raise your prices. We used no more energy in July than Jun and its been cooler this year than last. More rain, fewer full sun baking days. I've been on the phone on hold for well over 90 mins got disconnected and agent didn't return call. No resolution. I want to make sure I don't have a faulty meter....I've never paid this high a bill even with Ambit or TXU and I don't plan to continue. My plan was for something like 9.5 KWH last year and this year when I renewed in Sept. 2020 they said I would have a rate of 7. 5 KHW average but didn't tell me the summer rate if over 2000 KWH usage would be 4 cents higher than I paid last year. Why would I renew a contract for a plan higher priced than I had currently. Feels like a total bait and switch. I had way lower than average bills this spring. Two bills this summer reduced any savings I managed for using under 1000 KWH in the spring. I called tonight with hard numbers and hard data. The rep kept telling me it was increased usage on our part but we used no more than last year Sept. and are paying $560. This after warning the rep on the phone in Sept. I didn't want to see a bill next summer any higher than the $344 I paid.

Sara M Mack from Houston, TX on July 22nd, 2021
Its impossible to communicate with them
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I finished first year contract with them it was very good price and I spent an hour for the new the second lease as she say it is going to be almost the same call similar bill I get shocked I got the bill with the new contract more than double even amused almost the same amount and there is no way to contact them and they dont answer the phone terrible

Samer Shahda from Richardson, TX on July 21st, 2021
Paying too much
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Very bad company paying too much with less use

Nk from Euless, TX on July 17th, 2021
Stay away
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I was double charged for my last month of electricity. When I contacted customer support they said it was for two different cycles but they were both for may 18-June 18. One was $155 and the other was over $200. The rep said they would put a hold on my account and I wouldnt be penalized or I could pay the full amount and they would send me a check for the overpayment. I told them I would not pay them until my account was corrected and she said I would get an answer in 15 to 20 days. 12 days later I received an email saying my account was past due and if I didnt make a payment I would be sent to collections. I again reached out to customer service and explained everything to them AGAIN and was told they would adjust my account in 3-5 business days. 7 days later (at 5pm) I received a single email with my adjusted statement. It had a due date that was over 15 days away. At 10pm that same day I received I received ANOTHER email saying that my account was past due and I was going to be sent to collections. Five hours after receiving my updated statement. Absolutely ridiculous. Happy we have chosen a new company.

Carly from League City, TX on July 14th, 2021
Customer Service is Terrible
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I set up a commercial account, established service and Gexa never sent us a bill. Power was disconnected, so I tried to call and pay the bill. Unfortunately they aren't capable of sending me directly to the commercial department without dropping my call. 5 times I've called these people, waited on hold 25-35 minutes and they drop the call every time.
This is the second time we've set up a service with them and they failed to mail me a bill. This company's customer service procedures are awful!!

JW from Dallas, TX on July 8th, 2021
Wrong meter reading
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Checked my meter on the 2nd of the month and my usage was 1070 kw which is the contact agreement of use , if I use 1000/2000 kw I will get a $100 bill credit this month the meter was read on the 28th day of service@990kw shorting me the contact amount, I see a consistent reading to there benefit , Not very happy with Gexa energy.

Robert from Corpus Christi, TX on July 8th, 2021
Gexa is the worst Ive dealt with
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Ive spent hours on hold for a $400 bill. Ive owned the house 9 years and moving to Gexa has been the worst experience and decision I have made. I still cant get ahold of a rep.

Worst Company Ive Used from Santa Fe, TX on July 6th, 2021

Hi Valerie, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 7th, 2021

Not helpful at all
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I am moving. So, of course, I needed to move my electricity company as well. The experience with GEXA energy has been horrific. I called 3 days before my move to turn on the electricity at my new residence and the agent that I talked to apparently did not do their job. They have no record of my call to turn on the electricity at my new residence. So, of course, I called for them to remedy the issue. I called and called. I talked to 3 different agents and all of them gave me the run around in broken English. The call center is located in El Salvador. I never spoke with an American. When I asked to speak with a supervisor, I was disconnected. When I called back and insisted to speak with a supervisor, they put me on hold for 2 hours!!!! I finally gave up. And I still dont have power. It is not an outage because all my neighbors have electricity. They simply have not connected my service which they do remotely. They do not need to be at my physical residence to turn on the electricity. I dont understand why they have nit turned it on and they will not let me speak to a supervisor. Do yourself a favor and do NOT use this electric company. They do NOT care about their customers.

Not Helpful At All from Dallas, TX on July 2nd, 2021

Hi Holli, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 7th, 2021

The worst customer service EVER
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This company does not respond to customer calls. Your wait time by phone exceeds more than hour with every single call. It is awful.

Kim from Irving, TX on July 1st, 2021

Hi Kim, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 7th, 2021

Loyal Customer with Two Accounts and Ready to Switch
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I have been a Gexa customer for several years at my primary residence and loved their prices and service. For that reason, I decided to use them at my rental house for the last three years. When I called to renew my rental house contract last year, the rep said that I would "save a lot of money" by being on the Free Nights and Free Weekends plan - so I gladly signed up since it is a rental house and I'm trying to keep costs lower. My electric bills increased by about $75 more per month. Needless to say I was not happy. I called today to renew my contract hoping to get a better deal since I am a loyal customer with TWO separate accounts with Gexa. For that reason you would think they would be working hard to keep me. Nope!!! The rep said, "the best I can do is 9.9 cents per KWh from Gexa, plus a 4.9 cents per KWh from AEP provider, plus $4.90 per month base charge for the plan. . I asked the rep, "that's still a lot higher than my primary residence. Is that the best you can do because I can find another company that will beat that?" He says, "that's the cheapest plan." I told him, "then I guess I'm calling another company for a cheaper price." He said, "ok, thank you for calling and being a customer."

S. G. from Port Aransas, TX on June 30th, 2021

Hi Stacy, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 7th, 2021

Best Renewable Option
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Gexa provided the only 100% renewable option for my area and the rates were reasonable and better than some non-renewable options. Thus far I have had no problems and they don't bug me, which in my opinion is perfect.

Don from Woodway, TX on June 29th, 2021

Hi Don, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

Gexa Energy on July 7th, 2021

Deception is the game Gexa plays
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I found Gexa through powertochoose.org. All was fine until renewal time. The deal was supposed to be 12.5 cents per kwh with free weekends. It's not. My last bill was 16.5 cents per kwh and with free weekends it went down to somewhere around 13 cents per kwh.It's all in the fine print. Total deception.I've already provider's. The $150 cancellation fee will paid in savings. Totally ridiculous.

Joe Mcbride from Denton, TX on June 21st, 2021

Hi Joe: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on June 23rd, 2021

Great so far
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Ive had nothing to complain about thus far.

E.W. from Houston, TX on June 15th, 2021

Hi E.W, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

Gexa Energy on June 16th, 2021

Hope there is an negative reviews with minus stars
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The worst company to go with. You call any customer service and say to cancel the service , one of them will say that service will be cancelled. But if you ask for confirmation number , they say no confirmation number.

Next day again called, they said, its not cancelled, and they raise another request without any ticket no or confirmation number. Like that i have to follow up for 6 business days, literally it was disconnected on the third day but i got information on 12th day of the disconnection. Until then my apartment current i am using and they charged me very heavily. Its my bad to be with them.

There is a twitter help, where they will respond to you after a month and not before that and they say, is the issue resolved ? lol.....

Maganti from Irving, TX on June 14th, 2021

Hi Maganti, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on June 16th, 2021

Bad inceptions
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Ive been living here for a year and for 2 bedroom and they have been charging me 400 to 550 dollars and that varies thats if they have a good month but that went up to 1000 dollars they delay my bills and they stack them up on me until it reaches a point where its 1000 dollars I have to pay I call they say the smart meter is very accurate and end the call

Rami from 75136 on May 12th, 2021

Hi Rami, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 22nd, 2021

I got shafted
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Renewed my plan a year ago. The guy said my plan was similar to the last one. I have never paid so much for electricity since I left TXU about 10 years ago. I really got the shaft from GEXA

Upset Customer from Bedford, TX on May 12th, 2021

Hi Gary, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 22nd, 2021

Taken advantage of!
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Let me start with the Texas ice storm. Our bill, mind you that our power was off for a week, Was three times more that month than any other month. They were overcharged by Ercot and passed it along to customers. You can bet when the state of Texas demanded her cot pay back money to the electric providers, they kept that money and did not help the customers. The billing is inconsistent, the customer service isnt competent enough to answer questions, and you get fined for leaving for a better provider!Watch, they have a standard canned response for good and bad reviews, other than your name. They are far from a sincere service provider, and customer service department!

Very Unhappy! from Georgetown, TX on May 4th, 2021

Hi , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 22nd, 2021

You will NOT get a good deal
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You will be overcharged no matter what rebate they offer. When the year is done, I overplayed on electricity over $900. The rebate is a carrot they make sure you cant get but a couple times.

Justin Elwell from Collinsville, TX on May 2nd, 2021

Hi Justin, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 22nd, 2021

Sweet Then Sour
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When I first signed up with GEXA about two years ago, they were the nicest people to work with over the phone and were very helpful in helping me switch from my former electric provider. Even looked forward to talking to their customer service people from time to time when I had questions about my bill. Well, for the last several months, noticed my electric bill which started out to be around $100.00 dollars a month when I first began with them, was over $500.00. When I called their customer service rep named David, he admitted it was due to our winter storm in February my bill was so high. Said I had seven days to pay or I would be charged a late fee. Asked for more time to pay. He says seven days is the best he could do. Come on now, power was off during the storm, almost froze inside my home a couple of months ago, and I'm getting a late fee tacked on to a bill over 500.00 dollars? Customer service for this company has gone way down. I'm trapped inside a service contract until 2022 otherwise I would be switching today!

Linda Richard from Rowlett, TX on April 15th, 2021

Hi Linda, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 28th, 2021

Late fee on autopay
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For the past 3 months I have received a late fee despite being enrolled in autopay since account inception. I call to correct and get place on hold. If you ask to speak to a supervisor they transfer you an no one ever picks up so you are cycled back into the holding queue. The late fees are one 1-4 dollars so still cheaper than canceling their contract.

Leland from Fort Worth, TX on April 7th, 2021

Hello Leland, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 12th, 2021

New customer: first review
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Well I need electricity switch into my name, also out of time. So I called and I needed to give a deposit. So my only thing I can say is it would have been nice if they accepted american express also if paying by cash there was more locations to pay

Eric from Grapevine, TX on April 5th, 2021

Hello Eric, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 12th, 2021

Gexa has awful customer service
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I called and ask a question and they could not answer it..also I received a letter that made on sense ...

Jgirl from Needville, TX on April 1st, 2021

Hi Jgirl, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 12th, 2021

Price gouging
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Highest electric bill I have ever had. Definitely price gouging and taking advantage of its loyal customers after the winter storm and power failures. I will be searching for another service immediately.

Mike from Fort Worth, TX on March 20th, 2021

Hello Mike, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

Cancelled service when I did not cancel service
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I have never been late on my bill. I paid my bill due on 03/08/21 on 02/28/21 in full. Received final cancellation bill dropped on 03/06/21, with a $150.25 penalty. I contacted customer service and was told that there was a glich and that they had received notification that I had switched providers but now they know that I have not and will take the cancellation fee off my account and not cancel my service. But I have to pay this current bill by 03/22/2021 in order to keep my account in good standing and avoid late fees. I explained that I get paid once a month and pay my bills accordingly. Now I have 13 days in order to pay a bill that dropped early due to their glich. I will be cancelling my service in June when my contract renews.

Vicki Pierce from Sweeny, TX on March 17th, 2021

Hello Vicki, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

WORST COMPANY FOR ELECTRICITY
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This company is charging me for a 5000 sq ft home electricity. This is one of the worst company I have ever has, it slowly started to charge $380, to $560 to $750.00 ridiculous. When there is no-one home during the day on a brand new home. Called several times to correct the issue. I hate talking to ppl I cant understand their language. They just repeat and repeat what they are reading. VERY UNHAPPY EX-CUSTOMER. I HAVE SWITCH TODAY. At this point I dont care to pay the cancellation fee. Customers RUN.....

Wylie, TX from Wylie, TX on March 16th, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

Money grubbers
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It was my mistake that I cancelled my account a month too early, March 10 instead of April 10. Gexa saw fit to charge me a cancellation fee of $153.00, per the terms and conditions of the contract which they were quick to point out to me. When I asked if they could do anything about the excessive cancellation fee they were also quick to point out to me, again, the terms and conditions of the cancellation fee. It would appear Gexa has no desire to work with it's customers and I would suggest you shop elsewhere.

Mipenrai from Missouri City, TX on March 15th, 2021

Hello Mipenrai, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

Gimmicky overpriced and unwilling to help
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Be careful about signing up based on what they're marketing to you. My plan is advertised as a certain price/kw, however that price is ONLY after a $100 bill credit for using a specific range of electricity. After nearly a year, my usage didn't land within that window a single time, and when the credit isn't applied, the price is outrageous and far above what I can get elsewhere. Tried to call and have my plan changed, but they were unwilling to help and would not allow me out of my contract. Supposed to have a "60 day happiness guarantee", but that does not apply when you move or change plans. Some might tell me to "read the fine print" before signing up, but that's exactly the problem- do i really need to defend against gimmicky plans and sneaky advertising? There are other options out there who give transparent and honest pricing, so yeah, I expected the rate I was told to be the rate I get and not have to meet certain criteria buried in the details to get it. Feels like a slimy and sad business practice on behalf of Gexa... Just cancelled in the middle of my contract and reluctantly paid my $290 early termination fee, which showed up as $307.41 on my bill even though it's in writing on my EFL that the termination fee is $290. What a giant waste of money Gexa has been. I'm still going to save money by switching to a new provider after paying them this ridiculous termination fee.

Dan from Sugar Land, TX on March 6th, 2021

Hello Dan, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

Thanks for making the leave decision
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THE ENTIRE planet is aware of how we Texans fared during the winter to make up for those we didn't have over the last five decades of my life. I am absolutely positively unsure how using 1500 KwH vs 1200 KwH raised my bill from $113.00 to $675.42 when I am on a flat rate plan (have been until now) and my credit points are between 500 and 999 KwH per month.

This better be the LAST TIME I ever see your name.

Cant Even from Dallas, TX on March 5th, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 24th, 2021

WORST COMPANY EVER!!!!
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When I got with Gexa over a year ago things were fine. My bill was always affordable. In December 2020 I received a bill for almost $400. I immediately called them as I knew it was a mistake since were in a two bedroom apartment. Spoke with customer service and she informed me because I went over the kWh I didnt receive the $100 credit. I was okay at first because we had the Christmas tree on most nights and sometimes during the day. Spoke with a manager and he switched my plan to ensure that my bill would be affordable with $100 credit every month. Here we are February 2021 and my bill is $458. Im beyond frustrated with this company. I signed a contract to be locked in at a certain rate, but because I went over the kWh they decided to charge me 14.3 cent. This was never told to me. I will be switching companies soon and willing to pay $150 to get out from under this scheming company! I wouldnt refer a rich person to this company. They have fail to realize that many people havent worked since Covid hit and/or still waiting on unemployment and cant afford to pay a ridiculous bill. Not sure what the contract is for when they increase the rate without discussing it with the customer first. Lessoned learned!

Jennifer Hayward from Fort Worth, TX on March 1st, 2021

Hi Jennifer, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 2nd, 2021

Thank goodness
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As far as pricing and hook up goes they are pretty average, but what has me writing this review is how they have handled the Texas grid issues during this stupid winter storm. While other companies are gouging their customers, Gexa suspended billing and disconnections for people so they could be taken care of during our states stupid power issues. A lot of people lost power, including us, but that want gexas fault, it was Oncors and I think they handled the people well and kept their customer base as well taken care of as they could. Im thankful for this and I know a lot of other Texans are too.

Mey0018 from Fort Worth, TX on February 25th, 2021

Hi Mey0018, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on March 2nd, 2021

Do not Use them!
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My bills where way overpriced. Way higher than what I had before. And I was in contract with them for a year and when after 8 months and being in the winter and they were still way higher than what I had before i cancelled and they charged me the full 155 cancellation fee. I will never use them or recommend them.

Unhappy In Texas from Pearland, TX on February 22nd, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 23rd, 2021

We were not completely informed
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This company is a complete scam. They made the average billing option sound so appealing, but failed to mention that the variance every month is compounded and has to be paid either at the end of the contract or if any changes are made to the contract. We found this out when we were one year into our two year contract. THEY changed our account number, therefore making a change to our account with out consent and we were all of a sudden stuck with a $635 bill! Oh AND they did not mention that they, at any time can up our average billing payment. So what started out as a routine $44/ month payment went up to $89 and then $177! In the contract it states they can only make these changes if the customer is informed and agrees to consent, which we were not and did not.

Chris from Houston, TX on February 11th, 2021

Hi Chris, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 23rd, 2021

Dont do it!
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The highest bill I have ever had in my life was from Gexa! $488.00 for a 1200 sq. Ft. House. And then after the cancellation fee my total was $765.00 I called a competitor and the told me my bill would have only been $200 if I was with them.

The Most Ridiculous Bill Ever! from Dallas, TX on February 7th, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 10th, 2021

Their thanks for 10 years of service
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I've been with Gexa for almost 10 years. Up until now, I swore that this was the best electricity provider of all time. My bill is $500 for one month of service out of the blue..$600 for last month. Seems like they are out to take everyone's entire stimulus check. My budget billing is $400, how could that be in a 700 square feet house, no built in electric heater, I'm only using 2 space heaters and the kitchen oven for heat. I trusted them and all that do is keep disconnecting my service and will only restore if I pay them my stimulus money. I got a disconnection notice saying that if service is turned off, I will be charged $25 disconnection fee and another $25 reconnect fee. So, $50 I'll be charged if I can't pay the $500 bill, unless I use every dime I have to get it turned back on. Horrible,for times like this. I feel like crying, I just got my disability check today (3-3-2021), and if I don't pay $500 to Gexa, I'll be without electricity. If I do pay them, I'll only have $200 for the rest of the month.

Brenda Matthews from Wichita Falls, TX on February 3rd, 2021

Hi Brenda, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

Charges
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Two days after the due date of the bill they added a $10 disconnection fee and a 5% late fee. Two days after the due date of the bill folks!! Horrible company.

Tonya from Mansfield, TX on January 27th, 2021

Hi Tonya, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

THIEVES!
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My bill this month is outrageous! How can a single person in a small home pay almost $700 out of the blue one month?? After over an hour on the phone expressing something must be wrong with the usage count and according to them there is nothing to be done besides a test that wont even happen for a few weeks. In the mean time I still have to pay the outrageous amount! No help from customer service. Just flat monotone automated responses. I am sick over this.

Diana from Grapevine, TX on January 26th, 2021

Hi Diana, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

Would NOT Recommend!
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We went in thinking we were getting a good deal at $.10 a kw. But then somehow our usage doubled. (We did nothing differently this month) and we hit over 2000kw and boom $406. For a tiny one story house? That is absolutely ridiculous. So I called customer service, and after an hour on hold I basically got told too bad so sad. I will definitely be cancelling and not ever using again!! They are shady with their promotions and are crooks.

Annika from Allen, TX on January 25th, 2021

Hi Annika, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

SCAMMERS!!! They offer you budget billing and the next thing you owe over $1000
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We did the budget billing that they did not provide enough upfront details on... you find out how it really works after your first bill... our bill average for the year before was probably around $150ish and then we signed up for budget billing and were paying less around $175 and on the app it wasn't showing the Actual Amount they say you owe... well, even when paying the monthly $175ish, somehow we were racking up another bill each month... so after 6 months we had over $1000 bill balance even though we were paying our monthly bill... and then the "renewal pricing" they offered in December to stay with them was outrageous... So we went with a new provider and now they are wanting the over $1000 bill balance even though we were paying the monthly bill amount... It's a scam to con honest paying people and make them pay double... BEWARE... DON'T USE THIS COMPANY! And if they want to comment on this an ask me to contact them, I am not wasting my time. You have my name and email and should be able to look me up from there... email me or give me a phone call if you would like to actually help fix your corrupt con.

Marilyn Wilson from Belton, TX on January 24th, 2021

Hi Marilyn, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

Should Be Shut Down
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Worst decision ever to go with this company- continuous billing issues, non-existent customer service. I cannot WAIT until we are out of contract. I'm currently holding on the phone now for 4 hours to reach some that can help with them crediting back my account for their overcharge mistake that they agreed they made. Do yourself a favor and go with someone else.

Annoyed In Dallas from Dallas, TX on January 22nd, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 4th, 2021

Crooks
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They lured me in with their rebate promotion, $100 back after 1000 kWh of use. That worked out to something like 6 cents per kWh, about what I was paying with my previous provider. The first month was short, so I came in well under 1000 kWh. The price was astronomical, over 15 cents per kWh. I was shocked. Texas average is 11 cents, and I was paying 6 cents before. I asked the customer service rep to release me from my contract. He explained that he couldn't but that he could forward me to someone who could. I sat on hold for an hour. No one came to the line.
The next month, I was over 1000 kWh, got my rebate, but the average was still way over Texas's average. The next month, I was over 2000 kWh, but no rebate. Why? Because they said the rebate was for between 1000 and 2000. So my bill was $326, 15 cents per kWh, well over the average. In other words, unless you hit the exact sweet spot of 1001 kWh, you'll pay more than anyone else, and they'll flip you the bird when you ask to be let go from the contract. I'll find a provider that will pay my penalty and never look back. Gets can kiss my you know what.

Jules from Dallas, TX on January 18th, 2021

Hi Jules, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

Scammers and thieves
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These people gave me a plan I didnt choose n my bill was higher than normally. I went on n paid them in full every month never coming in on the same cycle! I would call and there was always a balance to be paid! I broke my contract when I realized I was being scammed! They hired pro collect in Dallas to retrieve their money. Pro collect agreed to $25 a month until paid in full but they reported me for non payment! I had $126 to go n just paid in full today! They are wolves in sheeps clothing!

Charlene Haynes from Plano, TX on January 12th, 2021

Hi Charlene, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

Good Service Until You Deal With Customer Service
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Set up was easy. I used a third party that was able to show the difference in price based on my needs and situation. I looked at reviews at the time both good and bad. The bad reviews were about customer service which I thought was subjective and situational. That was until I had to deal with customer service. I was moving to a new area where they could not provide service. When taking to their agents, I felt like I was talking to those guys that are running a telephone scam. We agreed on the phone that I was moving out at the end of the month and that I would not be going to a month to month contract. Not only did they not turn my power off at the end of the month, I put me automatically in a month to month. I had not missed a bill up to this point. However, with all the emails involved in buying a new home for the first time, I missed my last bill with Gexa which caused them to turn off my power after 14 days into the new month during the COVID pandemic. Makes me wonder about others that could not afford to pay their bills. My new bill had charges for the last month, new month to month, and disconnection. I told them on the phone that I want my final bill to pay and be done with it. After disagreeing on whether or not I should pay for a reconnection fee in order to pay my bill, we agreed that I will pay my last month and the disconnection fee and they would rebate the month to month. Finally, they said that my last bill will be a zero balance. My last bills arrives with fees for the month to month time. With a different agent, they stated that the first agent was wrong even though that agent alleged talked a a supervisor. However, this agent was going to rebate $25 for my inconvenience. This turned out to be a lie as the agent never rebated the $25. So I paid the amount as my time is more important and the cost was too small to deal with in court. Last thought, customer service will do whatever it takes to get you off the phone to include lying to you. Where I saved two dollars a month for the year over another plan for a total of $24, I paid just over $75 in unnecessary charges in order to cancel my service. I only got the lower monthly price with them over other companies because of their veteran plan.

Mike from Houston, TX on January 8th, 2021

Hi Mike, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

DO NOT USE BUDGET BILLING
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For the love of God do not sign up for budget billing youre basically using Gexa like a credit card and only paying a little amount of your actual bill if you stay within your kilowatts. So they keep that remaining balance only to charge you the second you shut off service. We were forced to move back home (Florida) when my office in Houston closed. I woke up to an email that my checking account was -$500 I check it and find that Gexa decided to take out what I owed them which was $800. After being on the phone with their customer service I got a sweet paper check for $100 for the confusion on how budget billing worked. ITS A SCAM. DO NOT USE IT.

Chris from Pearland, TX on January 4th, 2021

Hi Chris, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

BAD TECHNOLOGY
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Whomever heads up their technology is incredibly underqualified -- or underfunded. 1. Their "app" is a shell that ultimately just opens your account in mobile web. 2. They sent out an email communication talking about the "new" Gexa app with screenshots that don't even match the actual app functionality. I assume it was early/a mistake, but there was never any follow-up. 3. I cannot download my own bill. Every time I try, I get a token/authentication error that says I don't have access. REPEAT: I CAN'T SEE MY OWN BILL. So, I'm now holding (for 30 minutes) to see if customer service can send me one.

Awful, awful, awful. I don't know if it's just mismanaged or if they are incompetent, but I'll pay more in the future for a company that can provide an organized service.

CYinDal from Dallas, TX on December 28th, 2020

Hi CYinDal, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

Do Not use Gexa
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The prices are fine but not worth the hassle, I pay my bills online and schedule for the day the bill is due but I still Get a DISCONNECTION NOTICE the day after its due. I will cancel Gexa the day after my contract runs out

Mike from Houston, TX on December 19th, 2020

Hi Mike, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

BAD COMPANY
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I am so done with these people. They changed account numbers and every since, they have been saying my payments are late and I received a DISCONNECT notice. I called my bank because I do my bills online through my bank, who called Gexa. They said to give it a couple of more days to process - which I did. Still not credited. I have NO issues with any other company receiving and processing payments made online through my bank. They said I needed to provide proof of payment - which I can't do because it is paid through my bank. Also want me to wait until the day before their threatened disconnect (another 10 days) for them to find my payment! They appear to be unable to understand what my bank told them or what I have said to them. STAY AWAY from this company!!!!

Mad As A Hornet from Allen, TX on December 11th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

Bill doubled?
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Your Gexa bill will be low the first time but it will double... triple... quadruple from there. Dont make the mistake I made and choose another company!

Run! from Houston, TX on December 5th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Don't use Gexa
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This company may seem to offer good prices, but they will change and drastically so. I went from having $60 to $70 bills for my one bedroom to $130-150 a month by the end of my year contract. I did not renew with them. At the same time, my mother renewed with gexa, and turn saw her bills double immediately afterward. They always have some sort of justification to get out of refunding their customers. Just avoid them.

SF from Pasadena, TX on December 4th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 19th, 2021

WORST SERVICE AND WORST PRICES EVER!
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I made payment extenion arrangements via Gexa on line and paid my 25% fee. Arrangements were approved via Gexa on line and payment was taken out of my account immediately. I came home from work 3 days later and my electricity was off. Customer service was very shifty! They had my money but no record of arrangement. Etc.... I ended up paying the balance immediately and then was told it would be a few days to turn my service back on. Because this was their Era I don't feel that I should have had to pay a disconnection fee nor a reconnection fee nor a late fee. I shopped the web and found their rates to be the lowest and I'm paying average $157 monthly for a 2bd apt where as with other companies that I had previously used less than 6 months ago in my 4,000 st ft home my bill in 3 years never exceed $140 monthly. GEXA is a sheer RIP-OFF!

Very Angry And Dissatisfied Customer from Mansfield, TX on November 18th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Do NOT USE GEXA REPORT TO BBBB
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Got on a deferred payment plan. Contract ended and they cut of my service and put a switch hold so I can be WITHOUT electricity ,Although I am no longer with them. You read it right, they did this so I can be WITHOUT electricity and not have lights and gas this winter because they do not want me to switch services. Report them to the Better Business Bureau. Lets get them shut down!!!!

Customer With Expired Contract from 00000 on November 17th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Terrible, Lying Customer Service and Fraudulent Misrepresentation of Rates
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I reached out multiple times about the terrible service I received from Gexa. I kept getting assurances that things would change and that this company was not trying to charge me exorbitant rates for no reason. I contacted Gexa after finding a higher rate than my original agreement not once but twice, and each time was assured that the customer service rep would change my plan to the right one that would considerably lower my monthly payment. As you may have guessed, that was all a lie. The biggest lie of all was that after I canceled my contract, they promised not to charge me the $150 cancellation fee as a slight show of apology for the many hours I spent figuring out how to get someone at Gexa to actually assist me. I cannot comprehend the disrespect that this company has shown towards me, a student who lives off of loans and cannot afford to pay hundreds of dollars due to corporate greed. I truly cannot think of any reason that this behavior is acceptable.

Disappointed from Houston, TX on November 10th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

HORRIBLE
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Please stay away from this company. They need to be shut down. Advertise a price and discussed it, but completely change numbers when creating your account. This should be illegal. My average bill from prior company was 40-55 dollars. How do I turn my air on 5 times for a few hours max over a whole month & my bill is 80 something dollars? Called and the representative said since I didn't use enough energy they charged me a higher rate .... ugh what? I have called multiple times and transferred to a supervisor which I have waited hours for and not once have I been able to speak to someone. I have asked to hear prior phone calls as they are recorded, but they refuse to let me.

Haley from Princeton, TX on November 5th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Please DO NOT go with this company
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We switched from Reliant to GEXA and our cost tripled.

Debbie from Cypress, TX on October 19th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Lies about automated payments, not open on weekends
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We have set up automatic payments since beginning our service with this trash company. They refuse to let the payments go through and apologize for the website. We recently paid our electric bill and went on a road trip for a week. When we got back our electricity was off and the food in our fridge and freezer were ruined. Our account is up to date and Gexa is not open on weekends past 2 PM so there is no way to contact them to turn our power back on after fraudulently turning it off. This is a completely inept company that needs to be held responsible for their lack of action.

Trevor Stewart-Richlen from Corpus Christi, TX on October 17th, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to learn more about what led to your rating. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 22nd, 2021

Awful Company
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When I decided not to renew with Gexa, it was almost a month before I signed with a competing firm. Gexa hit me with a bill of more than $600 for that month, or three times as much as my normal bill. Stay clear of this company!

Iv Johnson from Irving, TX on October 3rd, 2020

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on February 10th, 2021

Worst energy company Ive ever had.
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They cut off my power during a pandemic. After I told them I had been laid off because of corona and could pay my bill a week late. They still cut my power off, then refused my deposit and pointed to my missed a payment.

Johnny Texas from Bedford, TX on September 24th, 2020

Hello Johnny, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 12th, 2021

Raised my bill 10x w/o contacting me
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They have the worst customer service. After sitting on the phone for over 2 hours they then told me they would give me a call back to speak with a supervisor that would call me back that same day. Never got a call. This is the 3rd time this has happened. If they say they will call you back, it is a lie. They changed my plan without contacting me and charged me 10x what my normal bill was. Now I cannot even get a hold of anyone to even attempt to get this corrected. Not a company you want to do business with. They raised my bill astronomically during the middle of a pandemic when the unemployment rate is the highest it has been in decades. No regard for their customers.

Z.L. from Fort Worth, TX on September 21st, 2020

Hi Z.L., our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 12th, 2021

Awful customer service, scammy rates
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I signed up for their plan at the rate of 10.8 cents at 2000kwh. Turns out they sneak a price in their EFL that charges you 12.03 cents regardless of how much you use. Customer service also sucks. They make you wait on hold for more than an hour (I know because I've called several times) and one time I got hung up on. Shady company, I had to cancel before my contract. I'd rather pay the $150 than stay with them any longer and pay double that amount every single month for 12 months.

Catherine from Hurst, TX on September 17th, 2020

Hi Catherine, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on April 28th, 2021

Crazy bill
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After my contract ended and i had only three months in my last apartment . They began to send a month to month basis bill of $163 for a one bedroom apartment compared to a bill of about $65 i paid for 14 months. That is ridiculous and crazy. I called customer service and the response was more like the high bill is a punishment for not starting another contract .People should avoid gexa energy at all cost.

Yejide from Coppell, TX on September 17th, 2020
No ability to use systems
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While trying to set up service for 2 new accounts, one set up was simple. The second, however, caused hours of frustration. The sales people and customer service agents (spoke with 10+ different people) have no ability to step out of their script and apply human logic to their systems. They appear to have new computer management systems that allow ZERO ability to go backwards and fix inputs, no ability to link accounts or use any kind of override if a situation doesn't fit their standard, narrow parameters. Even their phone systems don't work well, as i was often put on hold either to be disconnected or left on perpetual holds of which I would give up after over an hour.

Brandi from Richland Springs, TX on September 16th, 2020
Do not use these folks!
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We start service August 10th and they give us a 55$ bill August 15th for 3 days of service. I call and ask how I have a bill already they say oh its a mistake, we will give you a 50$ credit and you owe us the 3 days of service next months bill. I ask do I have to pay right now? They say no we will fix your bill and pay then.

Well September 15th comes and theres no new bill, but it says past due 55$. I figure well maybe the new bill will be correct, mind you I its not just been one full month cycle for a bill.

September 16th comes they cut my power and charge me $227 bill, including a disconnection fee notice (never got), and a bunch of other fees. They had the 50$ credit on the bill from the previous month. I call and they say it was a mistake again and they will give me a 47$ credit next month for the fees and a 25$ inconvenience credit for the power being out.

I ask how soon they can get the power on they say 2 hours when the bill clears. So now Im sitting here without power because Gexa screwed up two times. Worse part was I asked for a manager several times and they told me no I couldnt speak to one.

Take aways from this, I have never received a paper bill even tho its what is selected online. They publish the bills a day late.
They screw up consistently and then charge you for it, and then when you call they credit you on the future bill. So you still have to dish out money up front that you shouldnt have to pay.

Ill gladly take the $25 credit for them making a mistake but that doesnt even account for the cost to restart all appliances, cool the fridge and house and the time I wasted away from work to spend an hour on the phone dealing with their constant mistakes.

Bottom line, they suck so far

Matt from Mckinney, TX on September 16th, 2020
Autopay is Broken, Engineering and Customer Service are garbage
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Wow, horrible. Their website doesn't save CCV numbers and actually is VERY insecure.

When their autopay system fails, which is constantly because of aforementioned CCV issue that has remained unfixed for 6mo. You don't get a phone call or email or physical mail.

Then power shuts off. Credit Card works fine, but yeah it's written by 2 web engineers and even has some RPC code from 20 years ago. Yikes. No wonder they can't process payments correctly.

Their fixed rates have fees on top of fees which even for someone educated are so deep in fine print, it's insane. Once your plan rates are done, it's 3x the price or more. Then, once you change providers and cencell your plan... It's incessant phone calls to pay your bill ON THE DAY IT IS DUE! Nuts.

Bad customer service, bad practices, bad code, overall bad.

Yikes. Avoid.

Stacy from 75097 on September 11th, 2020
Shame on you Gexa
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Your customer service turned out to be horrible. After all the years we gave you business you stabbed us in the back. We weren't behind nor late and you cut off are service for selling our home to our kids. When we called to find out why you blamed center point than your specialist said it was you. Then your customer service would put us to a dead line. For the individual's who read this beware.

KDH from Katy, TX on September 8th, 2020
Do NOT get GEXA energy
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I had a faulty meter recently replaced by Oncor and cannot get Gexa to file a billing dispute, give me a price reduction in their ridiculous bills caused by the faulty meters or even file a dispute with Oncor. Worst customer service ever- in order to speak with a human there is routinely an hour wait.

Gexa Has Terrible Customer Service from Dallas, TX on September 8th, 2020
"60 Day Guarantee" doesn't work and impossible to reach supervisor
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I tried to adjust my plan through Gexa's "60 day guarantee" and after speaking with 2 agents who confirmed it had been changed, it still has not been changed (and a third associate confirmed there is some issue with the requests made by the prior two). I am continuing to be billed on my initial plan, which should have been changed 3 weeks ago and apparently the only way to deal with that is by speaking to a supervisor. Unfortunately, it is IMPOSSIBLE to reach a supervisor at Gexa. On 4 separate occasions I was told I was being transferred to a supervisor - after waiting on hold each time for 30-60 minutes, I eventually gave up and tried again. Although the customer service agents I spoke with were friendly and helpful, ultimately they were unable to complete the one thing I called about and were unable to connect me to a supervisor who apparently could help. I have separately filled out a form on Gexa's website and sent an email to customer service and have received no response to either.

Joanna from Dallas, TX on September 2nd, 2020
Do not use
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Customer service left me on hold for over an hour.

Robert from Houston, TX on September 2nd, 2020
Overcharge
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I've had my plan for some years, always paperless; as soon as I got my statement I would pay immediately.

Last few months I have not received my statement not by email nor by regular mail.

For the second time I received a disconnection notice with an added past due charge of 5 %

Then why do they offer paperless ? I travel frequently thus I dont have access to my mail box.

I wonder how many persons are having these past due charges

Disapointed Customer from Houston, TX on September 2nd, 2020
Unauthorized Account Activation
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Gexa is the worst electric service provider I've ever interacted with. Not only did they take over my service without authorization (I believe the Attorney General refers to this as "slamming"), but it took 4 attempts to get them to get me out of a contract I didn't authorize. I was simply told it was an "internal error". This unauthorized billing period cost significantly more than the provider plan I was supposed to have, so I'm out that $. To make matters worse, they didn't return the service to my my prior provider, and instead cut off my power entirely the next day - with my days old newborn at home in 100 degree heat. I called and they again said there's nothing they can do. Now I'm spending hours trying to unwind the damage while my family is sweating at home waiting for electric to be restored. I'll be reporting to the Attorney General in hopes that others can avoid the same experience.

Stefan from Houston, TX on September 2nd, 2020
Too many fees. Not happy
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Too many fees.

Not So Happy from Dallas, TX on September 1st, 2020
Agent misrepresented rate and failure of management to respond
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When I was shopping rates for electric plans the Gexa agent went over the plans. I told her how many kilowatts I averaged a month and what I had been paying. She gave me a price of .079 kilowatts. I specifically asked if this price included the delivery charge from Center Point Energy and she stated that it did.

When I got my first bill the kilowat price was .115 per kilowatt.

I contacted customer service and explained the problem. She was no help. I asked to speak to supervisor. She stated that she would expidite. Waited on hold close to one hour no response.

Called a second time to customer service. Had the same conversation with her only to find out that she couldn't help. Asked again to speak to a supervisor. She said she would expidite the call. Approximately 30 minutes later no response.

Called back a third time to customer service and asked to speak to a supervisor. Agent stated that the call volume was high and a wait of approximately 20 minutes or longer. I explained to the agent that I had already spent over an hour listening to the music. I asked her to have a supervisor contact me and she stated that she would expedite the message. The agent stated that it could be up to 24 hours to receive a response from a supervisor.

Question:

Why didn't the first two agents tell me about the 24 hour response time

It has been over 24 hours and no response

Why did the sales agent misrepresent the cost per kilowatt. My questions were simple and direct about the pricing. I would have never agreed to the .036 increase per kilowatt. I know exactly what was said and the price agreed on.

What is the address for accounts payable department for recouping time and cell phone useage that was incurred while waiting to talk to someone that had no intention of responding to my call. Very poor customer service!!!!!

Paul B from Cypress, TX on August 28th, 2020
Increase in billing , twice as much
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My contact had ended on 8/22, but hey charged me a new rate at 17.9 which increased my amount double , I have been calling for 4 hours andThey keep me on hold for more then 30 minutes

Wrong Amount from Pasadena, TX on August 28th, 2020
Do not use Budget Billing with Gexa Energy!!!
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I signed up for Budget Billing after having an account for several months and there was absolutely no indication that I would have to pay an additional $200 after I ended my service with them when I moved out of the state! I called to ask about the massive charge and there was nothing they could do except say "we're sorry". I do not recommend Gexa Energy for anyone who doesn't read the fine print.

Budget Billing With Gexa Energy Is A Scam from Dallas, TX on August 26th, 2020
Lack of customer service
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I have never been late on my electric bill in over 30 years. I work hard to keep my credit in good standing. Gexa cut my electricity off without notice and had the nerve to say it was because I selected paperless billing. I never have selected paperless billing on anything as my preference is to receive a paper bill. Their fake apology was far from believable as they still have not removed me from paperless as promised over a week ago. Gexa customer service is TERRIBLE

BAD CUSTOMER SERVICE from Burleson, TX on August 24th, 2020
Worst service
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I set up service with a fixed rate of $48 as long as I didnt go over 500 kwph and I was at 476 they sent me a bill of 78$ then a bill for 268$ Im over it Im paying the bill and transfusing service. Customer service is decent however no one knows anything they take forever to answer to get a billing specialist in the states is almost impossible.

Ej from Fort Worth, TX on August 24th, 2020
Dont ever think to switch to this company
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Horrible nonsense experience starts with a bog lies and hidden charges about electricity rate to most stupid customer service you can ever imagine, ill put it this way you cant understand what they are saying

Saif Haki from Midland, TX on August 24th, 2020
Gexa energy is a major rip off
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The advertised price per kilowatt hour was 7.4 cents. Then when you click on the plan it reveals that 7.4 cents was an estimate and for our area it was more like 9 cents per kwh. When you start signing up for the service it tells you that it's only 9 cents if you use above 1000 kwh and below 2000 kwh and that your price per kwh will go up if you go over or under. When our bill came, we were expected to pay 16.3 cents per kilowatt hour, even though during our first month with them we used 1400kwh which should have put us in the ideal usage range. We have switched energy providers but not before Gexa was able to charge us a total of $853.31 for TWO MONTHS of electricity. Save yourself the headache of having to cancel the plan, which you will inevitably do.

Sarah De La Garza from Brownsville, TX on August 23rd, 2020
HORRIBLE CUSTOMER SERVICE
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Power was turned on to wrong apartment. After several emails and phone calls to fix the issue, it was easier to terminate the contract. they couldn't fix the address. What a lousy company!

American_consumer from Andrews, TX on August 22nd, 2020
Terrible customer service
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They do not listen. Ive requested multiple times for them to send me mailed bills.
Theyve continue to send me electronic bills and I am not receiving them. Theyve turned off our power and even though I have all paid up on my bills they are not turning it back on for many hours. Terrible service. I will never recommend this company.

T from Arlington, TX on August 21st, 2020
Don't contract to this Gexa!
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This is really bad provider. Don't sign with them. I paid above $400 for year for residential two bed room apartment with no other appliances to use other than a common home have. I quited now and paid only $190 for the first month hot July.

Yohannes from Allen, TX on August 19th, 2020
If you are ready throw your head to the wall signup for Gexa
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I was customer of Gexa Energy and at the signup of contract Gexa Energy charge deposit, which they are not release after paying of final bill also. I am doing follow up with customer support and through Gexa Energy website. But, I am getting answer that department who is doing process of deposit refund did not take action and release refund to my deposit amount. Customer support supervisor make me wait for 45 min, 9 min and 12 min. After making followup call again again I did not get refund for my deposit amount yet. I try to reach out to Mr. Brian Landrum and Mr. Kenny Matula, but Gexa Energy Headquarters staff not allowing to forward my call to President and Vice President of Gexa Energy. I am filing case to BBB also for the same. I wish to give 0 (zero but that option is not available)

Bhaumik Shroff from Richmond, TX on August 13th, 2020
My electric bill has never been higher
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After being a TXU customer for over 30 years I decided to try Gexa energy. Biggest mistake of my life I have never had an electric bill as high as I did with Jackson energy. They lied about the rate there are a lot of hidden fees they don't tell you about. I went back to TXU ASAP!

Diane Phillips from Hockley, TX on August 11th, 2020
GEXA IS THE WORST
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THE BIGGEST SCAM! DO NOT USE GEXA! I have been trying to get them on the phone for a week now. I have probably spent 24+ hours on the phone getting tossed around and then when they "escalate me" they always end up hanging up after being on the phone for 5 hours. My Utility bill are INSANE $500 more then all my neighbors in the exact same home. This company is a scam do NOT use Gexa. I have NEVER left a review on any company until now. THIS IS THE ABSOLUTE WORST! told me they waive my fees to cancel i call and they say I still owe them in order to cancel. it is IMPOSSIBLE to get someone on the phone to help. DO NOT USE GEXA. Seriously Don't put yourself through this it is TERRIBLE

Brooke from Houston, TX on August 10th, 2020
Worst Customer Service and Deceitful Business Practices
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I have been a Gexa customer several times. I understand the potential for a plan to revert to a month-to-month after a contract completes and for the cost to increase; however, Gexa increased my plan amount (after a 9 month fixed plan) to more than double what I was being charged. This took place in July during the quarantine for COVID-19. With everything going on in the world, for a company to take advantage of our high usage and health issues during this time because my entire family is home all day is a statement of who GEXA Energy is. I called to request they do something about the charge immediately after receiving the bill (of over $800) and they refused to help. I was placed on hold for over 30 minutes when I asked to speak with a manager. Worst customer service ever. Low lifes. I will post my review to every site available, as many times as possible.

Jamey Hynds from Katy, TX on August 10th, 2020
From plan to Month to Month a 2.7 % increase!!!
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I was on a plan and my bill was $127 for 1995 kwh. Next month BAM for LESS kwh 1919, I was charged over $344!!!!! ROBBERY!! Bend over! So that's how you treat your customers during a pandemic.

Sgytex from Rosharon, TX on August 7th, 2020
DO NOT GET SUCKERED IN
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When purchasing my new home I researched energy rates. I choose Gexa and their Gexa Saver Eco Plus plan. As I use a larger than average amount of KW this plan was recommended by the Gexa advisor as you get $50 off or $100 off per month depending on usage. They sold it to me as the more you use the more you get off. Well I called as I am not receiving the discount. FINE PRINT says if use 2000 - 2500 kw you get $100 off. If you use over that you receive NO discount. This is NOT how it was represented. I have called their cusomer service twice now and both times waited over 1 hour to speak to a service representative. This company just takes your money once they have you suckered in and know they have you regardless for at least one year and you won't change because there is a cancellation fee of $150 on all cancellations with Gexa. So heed my warning THERE ARE MANY REPUTABLE COMPANIES THAT WILL TREAT YOU FAIR AND NOT RIP YOU OFF! Oh did I mention that they cut my power off for non-payment and the bills they were sending were one month behind!!!!! So yes I was one month behind, I never received correct bills, paid all that you sent me! Can't wait until Feburary to change companies!!!!

They Rip You Off! from Tomball, TX on August 6th, 2020
Don't Tell The Truth About Plans
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Customer Service was Rude, Disrespectful and Belittling about my plan. I explained what I was told and they told me about their new services and then Miriam placed me on Hold and then just hung the phone.

Bernay Holley from Arlington, TX on August 6th, 2020
False advertisement
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WE Left TXU for GEXA , a plan that stated 6.5 cents per kilowatt... got my first bill showing charges at 12.56 per kilowatt. Terrible scam company.

Rachel from Houston, TX on August 5th, 2020
Total Rip Off
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When we moved from an old home to a new energy efficient home in February, I switched from Reliant (after 15 years) to Gexa based off a 3 month contract that had a great kw/hr rate. There were no extra fees or charges with this plan. The rate was great and the fees were reasonable. However, after the 3 months I received an email offer based off my usage from Gexa that has now doubled my fee every month. First it was $120, then $200, and this month was a whopping $400!!! I called to speak with someone, as it was so easy to get someone on the phone to start the plan...I waited 45 mins to be out-sourced to India. Besides not being able to understand the woman, she spoke over me and would not transfer me to speak with someone else about changing my account or getting a credit. She put me on hold and "spoke" to someone about getting a credit to which she came back with $25. Wow! I also forgot to mention that the early termination fee is $295. Do not go with this company. Do not fall for the great rates they offer initially. Do not go with a company that out sources their customer service, or lack there of.

S. Mehaffey from Spring, TX on August 3rd, 2020
DON'T USE GEXA
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They are the absolute worst. Their plans are expensive- twice as much as I was paying with another company. I just signed up. I woke up yesterday and my electricity was OFF! I didn't even get notice they were turning it off! I literally have had it one month! I am paying 150 dollars just to get out of the contract with them. LOOK elsewhere. ANYWHERE else. Renewable energy is a great idea, but not if the company doesn't have a soul. We are in Texas- in the middle of a pandemic- and they will TURN OFF YOUR AC. Run away.

Sharon from Spring, TX on August 2nd, 2020
Dont Use Period!!!!
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Ordered service from these people not knowing this company is a joke. Ordered service, paid a deposit, had service with them for about 2 months. They cut off my service during the pandemic. Got an email from Beatrice Williams who said that the company would send my deposit to me because I was so dissatisfied with this company and its customer service. Got a final bill from this company for 4 days that was almost $300. And then get a refund check for $2.75. DO NOT USE THIS COMPANY. THIS COMPANY IS A PURE RIPOFF. It takes all day to talk to a customer service rep. Even if you have the company call you back and you call them at 10 in the morning, the company will not get back to you until almost 9 pm that night. The customer service does not do what it says. They dont disconnect you on time. You give them a $400 deposit, you pay $151.50 for your first bill, which is on June 27, 2020, disconnect service on the 7/3/2020. The idiot customer service rep says you have to wait until 7/4/2020 for disconnection- that just seems like a crock, because the 7/4/2020 is Independence Day -a national holiday. No one works on the 4th of July. How do I owe almost $300 for 4 days - there is no way this is possible. GEXA ENERGY IS A SCAM!! DO NOT USE YOU WILL BE SORRY IF YOU DO!

Lisa C from Dallas, TX on July 31st, 2020
HORRIBLE ALL AROUND
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Worst customer service ever. I tried calling to get proof of electric (because you can't do that online) and I get put on a call back list. 2 hours later I get a call only to be put on hold for another hour a half, and then they hang up on me, which means I have to restart the whole process over again. Absolutely terrible.

HORRIBLE ALL AROUND from Plano, TX on July 31st, 2020
Terrible service
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Terrible customer service. No sympathy for not signing up for a new plan in time. I am new to Texas and have never experienced a energy company as bad as this. I will never recommend Gexa to anybody.

David A from Irving, TX on July 30th, 2020
I think their plan is a bit unethical
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I just signed up for Gexa. Supposed to be very cheap. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Ouch! So the plan I have takes off $100.00 if you use between 1000-2000 kw. I used 2063.. so yes, that was over 2000. But this is July, and instead of a mont to month cycle, they used 33 days this cycle. Its up to them if they want to use anywhere from 28 days to 33 days. Beware of this. I just believe it is unethical when they can use fluctuations of the amount of days. I did call and questioned this and they gave me $25.00 off. The customer service rep talked very fast was very hard to understand. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. So funny when you call to set up service, you get to talk to an easy to understand American.. but once youre under contract!! Its so very frustrating!! And its amazing how vivid 19 effects the service of every company! My rant!!

Mary Berggren from Jacksonville, TX on July 29th, 2020
Worst ever
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These guys really do not give good service or honor what you signed up for. Very deceptive. When you call to complain all you get is a huge bunch of nonsense. So very dissatisfied!!!

Sheryl Webster from Pasadena, TX on July 28th, 2020
Never received first bill and service up for disconnect
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I never received a first bill. Then after 32 days of service, I get a disconnect notice and an email that my bill is ready. I look and can see a past due bill of $10, plus $20 for DNP. I am so embarrassed. I have NEVER had a disconnect notice for anything. I have been on hold for two hours with customer service and I cannot get through to anyone. No one calls back either. Please email me so that we can fix this. I paid the overdue amount but there is no bill online to show the charges. I have no idea where it came from. I also would like a credit for the DNP charge since I never received the original bill.

GalvestonTX from Galveston, TX on July 24th, 2020
Poor customer service
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I have waited over 1 hour to speak a customer service rep for my over charge bill. I have been over charged for a few month. when I called for the service, I was told my plan is including all the charges, but I got delivery charge for $58. I called 10 times to correct my bill, I got disconnect every time they transfer my call. Worst service.

Lucy Han from Frisco, TX on July 20th, 2020

Hello Lucy, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

YOU RAISED MY RATE!!!
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They did not stay with the rate I signed up for!!!

NOT HAPPY from Magnolia, TX on July 17th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

We have a service with this company and they lying to us they said we where supposed to pay 14c per wkw before the 2000 kwh and now we are paying 22c per kw thats crazy ! They dont want help us to change pur plan to a better one
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Im not happy with this company we are going to switch

Jose Fuentes from Princeton, TX on July 15th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

SCAM
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Gexa Energy is a horrible company with hidden fees and zero customer service. Monthly bill is $80 higher than quoted and they refused to explain why or help with a resolution. SCAM SCAM SCAM. Don't fall for it.

Duped from Belton, TX on July 13th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

Great transfer experience
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My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company.

Melanie S from Houston, TX on July 10th, 2020

Hello Melanie, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

Gexa Energy on July 22nd, 2020

All calls routed through Columbia in South America
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Tried to explain things to a young person in South America - very difficult to understand them. Asked for an American and got another Spanish speaking person. Gave up.

Frederick Kupke from Arlington, TX on July 10th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

Binoy mathew
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Excellent service and billing, everything is clear at website.

BINOY MATHEW from Missouri City, TX on July 1st, 2020

Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

Gexa Energy on July 22nd, 2020

Customer Service???
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I just called Gexa to get pricing if I stayed with them beyond my service plan. The automated voice message said it was an estimated 20 minute wait, but I could retain my place in the que and receive a return call, so I did. It took an hour for the return call, then I was placed on hold for 33 minutes before I hung up.

Horrible Customer Service from League City, TX on June 30th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

Worst company ever
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I have been calling trying to talk to someone to cancel my account for two days now. They either say that they will transfer me to someone, or that they will call me back and never call. Thats when they dont keep me waiting two to three hours. I have pictures to show it. I am surprised with the good reviews in here; their customer service is horrible. Do yourself a favor and stay away!

JohnW1965 from Houston, TX on June 30th, 2020
No!!!
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Horrible experience! Signed up for a plan and had no problems initially getting through to customer service about my bill. It was a partial month bill so I did not receive the credit expected on my plan. When I received the second bill I began calling to cancel my service. 5 weeks it took to talk to someone! I was placed on hold for over an hour 7 times. I tried the call back option but if I missed the call I was placed in the back of the line and had to wait again for them to call me hours later. Like I can sit there and wait for them to call me while I am at work. After finally getting a hold of a manager I was able to cancel my plan past the sixty day window but he would not adjust my bill past that. I had been trying to cancel the plan and because they were understaffed and had horrible customer service I ran over into another billing period. The plan I was charged was not what I signed up for and I was stuck with another months billing. After months of intermittent correspondent they sent me a letter saying they were willing to settle on an amount that was basically the full payment minus the late charges they added. Now in collections they wont negotiate past removing the late charges. I was told I would have to contact Gexa to discuss any further reductions. Called Gexa, only on hold for 20 minutes, and they said I have to speak with the collection agency!! Finally got through to specialty department and everyone was to busy to talk to me so I opted for a call back. Nope that didn't happen. I called back after 4 days and was placed on hold for a bit again before I talked to Ira. No progress with him. To this day I can see the page that says " no hidden fees. The rate shown below already includes all fees, discounts, and Oncor delivery charges". Yet I got charged additional fees and delivery charges. I am willing to pay for the power I used per the plan that I signed up for. That amount is 40% below what they are demanding. The discussion never gets passed all the legal jargon to get to a reasonable conversation.

Anthony D from Harker Heights, TX on June 28th, 2020

Hello Anthony, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

5 hours already wasted
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2 calls with representatives that failed to setup my service. If you are moving to a location where the current resident has Gexa, DO NOT SIGN UP. My move will be delayed and I started this process over a week ago. Customer service lines have 30 plus minute wait times so anything you need will be a major time consuming experience.

Vince from Houston, TX on June 26th, 2020

Hello Vince, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

They are totally disorganized.
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I applied for new service. They processed the application and said that I needed a $400 deposit. I have a FICO score of 815+ and have never needed a deposit for any account. I submitted a request for a review and deposit waiver. Customer service phone line can't access my information for follow up. I get put on hold for a long time. They are supposed to call me back, but it is not happening. They do not want my business.

Should Be Rated 1 Start from North Richland Hills, TX on June 24th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

Yikes....NOT this one.
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I can't stress enough how little I take the time to write a review, so when I do, it's gonna be some real talk. Be prepared to wait for over an hour to talk to customer service. Be prepared to have calls "dropped" when being transferred. Complete lack of communication over billing dispute. After setting up an account/service...not 10 days later, I reach an email from Gexa asking if I wanted to "cancel services". Naturally, confused since I had just moved in, I contacted them trying to resolve the dispute/confusion. No response. Another issue with service happened 2 weeks ago; still no call back. Whatever you do, save your time and your money and DO NOT choose this second rate company's services. You'll thank me later.

Disappointed Customer from Dallas, TX on June 19th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on July 22nd, 2020

Don't do it!
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Their Electricity Facts Label sheets are misleading to say the least. Ended up being billed at a much higher rate than I understood and I read all of the fine print. Have always had a bad experience with this company being forthcoming in their billing.

Changing Companies from Angleton, TX on June 8th, 2020
No one is available when I called about my payment!
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I want to log on Gexa so I can pay my bill. I l have tried for several months and even when someone decided to answer to phone, they say they can fix it and then never call me back. I am very frustrated because I can't get my monthly bill but someone sent me "doxo" last month, paid my bill that way and now I'm getting "doxo" again but there's no amount I need to pay and they also will charge for using them to pay my bill. Needless, to say, I won't be using them even if I'm late in paying. I have never called them, that I got a "live " person!

No Customer Service Available Ever!!!!!!!! from Bedford, TX on June 3rd, 2020
Power shut off even though paid!!!!
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After only two months of service Gexa turned our house power off even though we had paid in full and had a healthy deposit on file. They only gave us eight days on the disconnection notice (which was erronous) and turned it off in the middle of a day. When we called to ask why it was off, they use only foreign customer service agents that are difficult to understand and had limited information. They were unable to accept payment over the phone due to covid-19. Stay away from this company!

Sean F from Houston, TX on June 3rd, 2020
Ruthless Commerciality
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PLEASE READ THIS ENTIRE REVIEW BEFORE SELECTING GEXA AS YOUR ELECTRICITY PROVIDER!Last week, after regularly paying my bills throughout my contract to date, during the height of the COVID-19 pandemic, with a 6-year-old diabetic child at home dependent on refrigerated insulin, Gexa cut off my electricity for missing a payment by 17 days. Do I deny missing the payment? No. Was I sufficiently warned of the impending potential disaster? No. Here is the time table.My payment was due May 15, 2020 (I freely admit I missed the payment as a result of an oversight on my part). On May 19, 2020 Gexa noted as mailed to me a DISCONNECTION NOTICE stating they would disconnect my electricity on the first business day on or after May 29, 2020. A disconnection notice generated four days after the payment was due; a huge red flag of customer service driven my mercenary corporate policies. The notice arrived at my home on Monday, May 25, 2020. Blissfully unaware of the impending disaster, I waited to open the letter until my normal bill paying Saturday which was May 30, 2020. As Friday, May 29, 2020 was a business day and my electricity was still running, it was clearly apparent Gexa had not followed the terms of their notice and had humanely taken into account the worldwide disruption precipitated by COVID-19 and was giving me some slack. MAN, WAS I WRONG! On that Saturday AM I scheduled a payment in full to be sent June 1, 2020 and received by Gexa on June 3, 2020 (per my bank, which is solidly reliable). On Monday, June 1, 2020, Gexa cut off my electricity. Ten business days after my payment due date slightly over two weeks! UNBELIEVABLE!My child, thankfully, never realized the potential danger. However, the damage was done. The ruthless commerciality of Gexa, for the sake of $122.97, had HAD put my childs life at risk.A one-star review is too high for Gexa.

Harry McMahon from Houston, TX on June 3rd, 2020
The Worst!
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Read the small print. Gexa's energy plans are so full of minimums and maximums that I ended up paying way more than I did with Frontier. Their website does not with Microsoft Edge etc. etc.! I could go on and on but suffice to say I have switched my electric provider. One last payment and I am done with GEXA FOREVER!!!!!

The Worst! from Richardson, TX on May 27th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Your new software is NOT user friendly
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Tried to pay my bill like I have for 5 years
Your new software does not give me that option

W Higdon from Houston, TX on May 26th, 2020

Hi W Higdon, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Lies all Lies
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Gexa Energy advertises 7.5 per KWH and i was charged over 10 on my first bill and i did not even use my A/C for 3 weeks that month. I have never had a bill over $110.00 with Bounce Energy and my first one with Gexa was over $140.00. Big Big mistake on my part for switching. I will be going back to Bounce when this contract is over. Oh by the way i have tried to call Gexa 4 times and waited on hold for over and hour each time, one of those times i waited for and hour and forty five and my phone died. DO NOT USE GEXA ENERGY they are a rip off and they lie to get you to sign up.

Alan Cowan from Hockley, TX on May 26th, 2020

Hi Alan, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Gexa customer service
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The worst ever i experienced. they put you on hold for 2 hours and you have to give up. you call in usa, the calls go to south america

Farimah Moldenhauer from Carrollton, TX on May 22nd, 2020

Hi Farimah, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Just not a great company
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I went with them because I thought it was the cheapest. Turns out the $40 off if you reach 500 Kwh is not actually cheap (1 bedroom apartment commonly reached $80 where on my old plan was closer to $50/$60 for the same place). But that is on me for choosing that plan. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). The customer service is just a pain. I have been emailing for weeks (after calling twice waiting over an hour each time to get this taken care of) to just get them to correct the new address. They wrote the state twice (once right between the main address) and wrote the city twice two different ways. It was not some tragic horrible experience but there are so many choices for electricity, why bother with one that is this much of a hassel. I am glad to no longer be a customer. Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. Although a week prior I had an email that they asked what day I wanted to be disconnected - they just never did it. So I was paying the electricity after I moved out which is frustrating.

AE from Dallas, TX on May 21st, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Ho hum
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Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Feel like Im being ripped off.... Initially service was tremendous but as with most things the luster wears off.. riding out my contract and then leaving! Never had issues with Stream Energy! Never shouldve left..

Chris from Harlingen, TX on May 16th, 2020

Hi Chris, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Gexa energy is trash!
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I was lured by the cheap rates for electricity. Don't be fooled like me. This company is sinister and heartless. While other companies like phone and cable and water are working with their customers, Gexa doesn't care about hard times and pandemics. They will not allow you more than two days late to pay your bill and literally just cut off my lights over $59.54 two days late. And this was after they repeatedly refused to change my billing cycle to align with my monthly pay cycle. Run from them and find a company that respects their customers and understands they are running a highly needed utility. Cheap rates are worth being treated like trash and having all the food go bad in your refrigerator while Gexa plays heinous games.

Disgusted By Gexa from Dallas, TX on May 15th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Worst Electric Company I'vd had!!
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If I could rate them a negative I would, a 1 was too high for them. Every experience I've had with them has been the worst as soon as I can I will be switching companies.

Maria A from Arlington, TX on May 12th, 2020

Hi Maria, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Gexa Energy
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No problems with service nor billing.

Gexa Energy from Houston, TX on May 10th, 2020

Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on May 28th, 2020

Service Provider
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No problems.

Residential Provider from Houston, TX on May 4th, 2020

Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on May 28th, 2020

Lies!!!
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When I signed up I was told one thing on kilowatts and it was a lie its actually more and for this when I have the time I will be moving my services I dont car about paying the fee.

Daniel Nuncio from Dallas, TX on April 26th, 2020

Hi Daniel, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Much MUCH higher cost than estimated
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I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost.

Round Rock Homeowner from Round Rock, TX on April 21st, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Editor's Note:

We've added an estimated 'Average Bill' to our prices displays for Houston Electricity Plans and Dallas Electric Rates.
These estimates take into account the actual energy charges and bill credits, so you can buy with confidence.

Tim Wasson on February 1st, 2024

Somehow I just barely miss the rebate amount most months
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I'm seeing a pattern where, the last week of my billing cycle, the Energy Insights usage tracker "mysterily" quits updating. I get a $50 credit if my usage is between 500-1000 kwh. Last month, it was 486 kwh, so my bill was $90 instead of $40. The few months before that were around 460. This month it is 476 kwh with 2 or 3 days left and the tracker quit updating. I can't wait until my contract runs out and I have to power to choose a different provider!!!!

Texas User from Corpus Christi, TX on April 15th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Don't be fooled
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I liked Gexa for the first year or so, until my bill shot through the roof. I was paying up to 17 cents/kwh. They locked me into a two-year contract paying 12+ cents/kwh and my bills hae been roughly $300/month despite the fact that I was almost never here until the recent lockdown, and my A/C has never been set above 75 degrees. MY APARTMENT IS 700 SQUARE FEET. Buyer beware. I was happy that my first summer bill was $70 back in 2014, but they've been a gouging nightmare ever since. And they just threatened to shut me off after my current ($0 overdue charges) $104 bill was 6 days late, even though I'm out of work due to the current crisis and Texas passed laws against utility shutoffs. Gexa is garbage and I want a refund, at least enough to switch to a different provider without having to pay their stupid $200 break-of-contract fee. I barely even use electricity and they're killing me.

Amanda Wolfe from Houston, TX on April 9th, 2020

Hi Amanda, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Do not renew
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When I switched over two years ago it was fine; of course the two renewals keep going up. Then I asked for a deferment due to COVID-19, and all they offered - even though I had never paid my bill even a day late - was half down, then 25% each ofthe next two months. When I went to make my payment two days later the agreement was not showing on my account so I sent a message; the reply, which came three days later, said it would not show until the initial payment was made. Now they are saying I lost the plan. The customer service person was completely unhelpful. Not only will I not renew again I may just pay the penalty to get away from them.

B.W. from Richmond, TX on April 7th, 2020

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on May 28th, 2020

Very concerned .
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What is your company doing to help customers who has lost their jobs
..noticed nothing on your site about the crisis we all are facing!

Bonito Tracey from Mesquite, TX on March 26th, 2020

Hello Bonito Tracey, The health and well-being of our communities is our top concern. Were committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time. Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please DM us with the name on your account, your account number or service address. We will be happy to reach out to you to discuss. To find out more about the COVID-19 Electricity Relief Program visit https://bit.ly/GEXACOVID19RELIEF . Thank you!

Gexa Energy on May 28th, 2020

Representative went above and beyond her duty to help
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Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her.

Mae Wartell from Houston, TX on March 17th, 2020

Hi Mae,, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on May 28th, 2020

Easy Peasy......
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Dawn PletcherService was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good.....

Dawn Pletcher from Baytown, TX on March 4th, 2020

Hi Dawn, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on May 28th, 2020

So far, so good. No issues.
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Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far.

Jonathan Julius from Plano, TX on March 1st, 2020

Hi Jonathan, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on May 28th, 2020

Shop around
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Terrible customer service & ridiculously high hidden fees.... Gexa Energy will double your rate without notice. Signed up in 2016 and was paying $140.00 a month, three years later, same 1800 sqft apartment my monthly bill is now $500.00! November 2019 - February 2020.

Shop Around from Houston, TX on February 19th, 2020
Run Away DO NOT Sign up
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First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam.

Current Customer from Dallas, TX on February 13th, 2020
Wouldn't recommend to my worst enemy
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I recently moved to Irving, Texas from Idaho and have nothing but terrible things to say about Gexa. We live in a 4 bedroom, 2100 sq ft house. Our bill has a $150 base fee and then we're charged $10.8/kwh on top. Our average monthly bill is about $200 - $250 and it sucks. Tried to call them to get some reasoning, but I don't think they have anyone who speaks English and wouldn't help us.

Jared from Irving, TX on February 2nd, 2020
Deceptive Theives
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We signed up with these crooks after purchasing our house. So we had roughly 1 month at our old home and then switched service to the new house. This is where the problems started. We signed up for auto draft, but it wasn't taken out after we moved so I mailed a check. They cashed the check and then autodrafted our account the next day, over $100. I figured no big deal, it will roll over as a credit for next month. NOPE. We called and called and called and they kept saying there was no credit on our account. Well, there's definitely a negative balance, hence the (-) in front of the amount. They collected a payment twice and it was never reflected on a bill. Fast forward a month, my husband told them we would expected the credit on our account and would pay the bill when that had happened. They charged us over $90 in illegal notices (check out Texas Usery Law, this is 100% illegal.) stating our account was past due + a late payment fee that exceeds the 18% interest (annually) allowed by law. Of course we paid the bill. The next month, they shut off our electricity prior to the due date and charged us over $100 in re-connect fees. Our bill for this month is $290. The same times last year, our bill was TXU was $130. This company is a total sham and the power to choose website is providing false information. With the $100+ they are charging in fees + the $100+ in transmission fees, I will happily pay the early termination fee and send my money to more reputable company.

Katie from Salado, TX on January 20th, 2020

Hi Katie: our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on January 21st, 2020

Not recommended for low consumption
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The website and the payment methods are easy but the rate is quite high if you don't really consume

David from Dallas, TX on January 13th, 2020

Hi David, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on January 16th, 2020

Cheapest electrical available but you get what you pay for.
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Like so many others I'm struggling with my budget and trying to make ends meet this often means that due dates on bills have to slide. This I am 50 plus years old now and in my entire life I have never known an electric provider there won't 1st issue you await warning and then 30 days later issue you a disconnect notice. I have noticed with Jackson energy if you were just 2 days late with your payment they issue a disconnect notice. The good thing is they're finally sending it correctly the bed thing is these idiots turn me off the Day After Christmas without proper notice. I am now one day late with my Jan bill and they have issued a disconnect notice even though they agreed I would pay this Friday when I get paid. Unless you are flush with ready funds to pay them on time 100% and remember to do so avoid this company like the plague...

Big Hoss from League City, TX on January 7th, 2020

Thank you for bringing this to our attention. We know that losing power in your home is a stressful situation. Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Thank you.

Gexa Energy on January 16th, 2020

Hight ratea
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The quote give was no where near my contract rate. Was not give until afyer service was ordered

Veronica from Killeen, TX on December 13th, 2019

Hi Veronica, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on December 16th, 2019

Plans are great, but heaven help you if you are late with your bill.
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The Gexa grinch is showing up at my house for Christmas this year. I am a mere 4 days late with my payment due the way my pay periods fell this time, and Gexa wasting no time whatsoever has already issued a disconnect order. Every other electric provider would let you slide up to a month if you needed, but Gexa is unwilling to budge. I deeply regret jumping on board with them for the low costs.. The low costs are great, and the customer service people are okay, but they are being limited harshly on how flexible they can be by their company policies. I wish it wasn't this way, but it is what I have to deal with while this contract runs out.

BigD from League City, TX on December 10th, 2019

Hi BigD, thanks for bringing this to our attention. We will share your feedback with the Gexa Energy team.

Gexa Energy on December 11th, 2019

Its ok
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Customer service is good and the experience was good but prices are too high for me. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Im back with frontier. I lost a lot of money for a year but guess i should have done better plan.

Fran from Houston, TX on December 4th, 2019

Hi Fran, thanks for bringing this to our attention. We will share your feedback with the Gexa Energy team.

Gexa Energy on December 5th, 2019

Autopay
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I have tried for months to have my card run on autopay. I don't want to hear "use a card that works" again. It's not that because the card that is on the account runs just fine when I press pay with it. I have contacted customer service...if you can call it that...several times. They say the same thing over and over. Done with them, switching power companies in the morning.

Dean from Cypress, TX on December 2nd, 2019

Hi Dean, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on December 5th, 2019

High prices
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I recently switched to Gexa & this has got to be the most expensive electric company I have ever had. There are addl charges they DONT tell you about in the beginning. Im trying to decide if I should cx my service & go elsewhere. My bill for the month of Oct/nov (keep in mind it was cold I never used ac & I have a gas heater) was an ungodly amount of $445! This is ridiculous! The highest I ever paid (in this house for 6 yrs) was 189. This time of year. Even in summer I never paid this high of a bill! Idk who gives them all these 5 stars but u have got to work for them or they are paying for these great ratings. Oh and I am on a plan that is 6.9kwh. Yea ok in no way does this constitute a $445 bill for 1 month w no ac & did I mention I was on vacay for 12 of the days w everything off & no one in the house!

Lesley S. from Mckinney, TX on November 15th, 2019

HI Lesley: Thank you for bringing this to our attention. Did you know Gexa has a 60-day Happiness Guarantee? If you are not happy with your current plan, please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Our Customer Care will reach out to discuss other Gexa plans that may work better for your usage amount. Learn more by visiting: http://www.tinyurl.com/HappinessGuarantee. We value your business and hope to connect with you soon.

Gexa Energy on November 18th, 2019

Worst electricity
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They stole your money. I spent 2 weeks in my vacation in Orlando and my bill that months was 150,00 I live by myself. I dont have too much stuff and I went to the trip being sure everything was turn off. They really just stole your money.

Vinesa from Grand Prairie, TX on November 12th, 2019

Hi Vinesa, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on November 13th, 2019

Sky high prices
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I switched to Gexa thinking I would save money but my bill doubled! Literally double. I was especially surprised because I switched to Gexa September, after the hot summer months. I was rarely using air-conditioning compared to my use during summertime, so I'm not sure how I managed to rack up such high bills. I'll never use them again.

L from Houston, TX on November 11th, 2019

Hi L: Thank you for bringing this to our attention. Did you know Gexa has a 60-day Happiness Guarantee? If you are not happy with your current plan, please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Our Customer Care will reach out to discuss other Gexa plans that may work better for your usage amount. Learn more by visiting: http://www.tinyurl.com/HappinessGuarantee. We value your business and hope to connect with you soon.

Gexa Energy on November 13th, 2019

Plans
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Wish I would have chosen a different plan! I didnt use enough electricity this month. Was charged $40 more because of it.

JR from Wylie, TX on November 6th, 2019

Hi JR: Thank you for bringing this to our attention. Did you know Gexa has a 60-day Happiness Guarantee? If you are not happy with your current plan, please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Our Customer Care will reach out to discuss other Gexa plans that may work better for your usage amount. Learn more by visiting: http://www.tinyurl.com/HappinessGuarantee. We value your business and hope to connect with you soon.

Gexa Energy on November 6th, 2019

Gexa can cut your electric bill in half
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I called Gexa engery before we change and they were the most nicest people I've ever worked with

My Worries Are Over Gexa Did What They Said They Would Guy Didn't Lie Like Other Companies from Mesquite, TX on October 29th, 2019

Hi Alvin, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on October 30th, 2019

Very Poor Customer Service
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I signed up for auto-pay as soon as I signed up for the service. So far, I've received 2 disconnection notices, one for each of the months I've received a bill. Neither month did they attempt to take the payment via auto-pay. I was told the first time that it was a partial month and I accepted that. I called the second time and was told it's my fault, remove the auto-pay and reenter it. I asked to speak with a manager, but was told they were too busy.

Poor Customer Service from Houston, TX on October 29th, 2019

Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 30th, 2019

Usurious charges
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In the two months I had Gexa service I had my two highest electric bills in 20 years.

J from Rowlett, TX on October 22nd, 2019

Hi J: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Rates
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My bill has never been higher except with Griddy. The Delivery charges are ridiculous.

Shari Brown from Katy, TX on October 18th, 2019

Hi Shari: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Stay away from Gexa
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Do not believe those great reviews ...... you won't stay if you try.....

Wendy from Corpus Christi, TX on October 15th, 2019

Hi Wendy, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 18th, 2019

This is the way it should be... seamless and easy
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I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless.

Ron R from North Richland Hills, TX on October 15th, 2019

Hi Ron, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.

Gexa Energy on October 22nd, 2019

Horrible customer service
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I am so disappointed with Gexa. My service was disconnected after the app did not save the changes I made to the account, and of course I cant get ahold of anyone to help me. My food has spoiled, it is unbearably warm, and I am unable to work as my internet connection doesnt WiFi without electricity. I have always been an autopay customer, always been in time, and after my credit card was compromised, logged into the Gexa app to change the auto bill to my checking account. I had no idea that if hadnt saved. I got no phone call, no warning. Got home late at night from a business trip to find a mess. Very disappointed in Gexa as all of this could have easily been avoided with a simple phone call.

Keri Stewart from Dallas, TX on October 1st, 2019

Thank you for bringing this to our attention. We know that losing power in your home is a stressful situation. Gexa Energy has no control on when the power is restored as its under the control of the utility company. However, we do submit a ticket for power restoration to the utility company as soon as possible when this occurs. If youd like to further discuss, please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Well reach out to you directly.

Gexa Energy on October 1st, 2019

GREEDY
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I just renewed for my second year and was very clear with the agent that if they didnt place me in a package rate that would be economical for me I was going to drop them at the end of my contract. I guess their way of saying thanks is to slap $167 bill on me for 600 ft. apartment

LM from Dallas, TX on September 30th, 2019

Hello: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 1st, 2019

Expensive
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Its hard to make a payment and it is too expensive. My bill was 120 and I only have a one bedroom apartment.

Flor from Houston, TX on September 30th, 2019

Hello: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 1st, 2019

Read the fine print
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Prices had been higher then previous electric company I had , the big difference is the different rates based on kilowatt hours ... one rate for 0-500 another for 501-1000 and another for 1001-1500 etc etc , I was on a plan that you would receive an 85 credit for 1500-2000kwh, when I went over 60kwh for the summer my rate doubled and the credit was erased , contacted customer service , they said the credit only applies up to 2000 kWh after tht you pay a much higher rate , my payment for that month was twice as much. I decided to cancel service and rather pay a early termination fee then get charged doubled if I go just a little over my contract . I figured I would make up the difference in a couple of months rather then deal with a shady company , my previous provider was amigo energy and I wished I had stayed with them

Joe G from Corpus Christi, TX on September 29th, 2019

Hi Joe: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

My bill doubled from last year
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I have an 1156 sqft home. I am a widowed retired person. I am home all day/night, sometimes I have the grands over. I have 2 window units. a. 10000 btu b. 5000 btu...My lowest bill was 888kw, $150. I use gas for heating. all outside lights are solar. My August bill was $405, 2613kwh...That's a new record after 25 years of living in this house. As for customer service, I don't ever deal with them. I pay online and never speak to anyone,

Nothappywithgexa from Houston, TX on September 28th, 2019

Hello, we appreciate you bringing this to our attention. During warmer months many factors can affect electricity usage, including increased air conditioning use. We would like to take this opportunity to connect with you directly to further discuss the current plan you are on and determine if its the right one for you based on your current electricity usage needs. Can you please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you? We truly value your business and look forward to connecting with you.

Gexa Energy on October 1st, 2019

Horrible
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I have been with gexa for years and recently had a horrible experience. Was informed I was locked in at 7.8c per kWh only to find out it was 13.71c per kwh. I have been waiting on hold for over an hour to speak with someone. The operator gives you the option to press 1 so an available rep can call you back but it NEVER works so you are stuck waiting on the phone still. Gexa was so good for years but highly disappointed. I got an email saying I may be charged $295 to cancel but was told my fee would be waved if i chose to terminate by a representative a few days back. We shall see when someone FINALLY answers.

C from Dallas, TX on September 28th, 2019

Hello, We are experiencing higher than normal call volume during this time and want to apologize for the frustration this has caused you. Did you know you dont even have to pick up the phone? With your online MyGexa account there are several self-service options you can access including: View your Bill, View Usage History, Set Up Auto Bill Pay, Request Pay Extensions, Renew Contracts and Manage your Profile information. Another option to get your question answered is by submitting an email request to Gexa Energys Customer Care team through your MyGexa account. One of our team members will respond to the email within 24 72 business hours. We apologize again for the inconvenience. But now you are aware of how you can manage your account anytime, anyplace, and on any device.

Gexa Energy on October 1st, 2019

Customer Service doesn't appear to exist
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I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday).

Beemo from Houston, TX on September 24th, 2019

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 1st, 2019

Beware..HIDDEN FEES
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I ve been with them over a year. My plan said 5.2 cents per Kw ,and when asked if delivery charges are included I was told several times - yes.Well - NO. In delivery fees I paid almost as much as energy charges. I have months where I spend 700kw and my bill is $150 and months where i spent 1300Kw and my bill is $130. Decided to switch to a new plan - a lot of plans under 9c per Kw and when read carefully ( they wont go into much details about that with you on the phone) but this would be the energy charge without delivery fee if you spend over 1000Kw , AFTER you get $95 credit for spending over 1000Kw, If you spend under 1000 you will be charged 17cents + per Kw, plus delivery charges....they know how to talk to you to trick you into signing a contract, but once you see your bills you start questioning what is going on....

George from Bedford, TX on September 20th, 2019

Hi Geroge: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 18th, 2019

Worst experience
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I live in a small one bedroom apartment, I do not run my ac lower than 75, turn all my lights off, and am really only home from around 7pm-5am. My electricity bill is usually $400. Yes, four HUNDRED dollars for my tiny one bedroom where I live by myself.

Lily from Lewisville, TX on September 20th, 2019

Hi Lily, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 18th, 2019

GEXA the worst electric company thieves!!!!
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My nightmare started with Gexa from the very beginning when they entered the wrong date to switch my service. First of all good luck getting anyone on the phone, wont happen, be very very careful to how they describe each plan because theyre very tricky and deceptive, everything they promised went straight down the toilet after receiving my bill. They recommended one of their plans for me after they reviewed several past months of my service history and quoted approximate monthly bill to be much lower than the $225.00 bill from my , at that time, current provider Ambit energy, which im back with but to my utter shock these freakin thieves with their sneaky snakey moves billed me $400!!! I live alone in a 1000 sq ft duplex and 2 months prior had a brand new a/c heater system professionally installed to further guarantee a low electric bill and these crooks found a slick way to rip me off!!! I dont care how tempting thier plans and advertisements look its all a con to make them rich and you poor. This is the first time Ive ever wrote a bad review about any company before but this had to be told. I also filed a formal complaint with Austin electricity commission.

Gexa Jacks You! from Arlington, TX on September 18th, 2019

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 18th, 2019

Misleading Tactics
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DO NOT USE GEXA. They are misleading in their tactics and quote you prices that don't include the utility fee. Their plans have hidden clauses that you don't know about until you get your bill. I was quoted .6 cents KW and they are charging me 14cents KW. YOU CANNOT GET THEM ON THE PHONE!! Super bad services.

GEXA=MISTAKE from Roanoke, TX on September 17th, 2019

Hi: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 18th, 2019

To high
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Not to go right now

Ricky Tomlinson from Mabank, TX on September 16th, 2019

Hi Ricky, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 22nd, 2019

Get a is a scam
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To start off I signed up for a 8.7 cent plan and I get my bill and they are charging me 12.3 cents. You can NEVER get a hold of there customer service. Each month when I expect my bill to be lower because Ive reduced my light usage my bill comes in even higher than before my light bill this month is $268. And there is NO WAY THAT CAN BE POSSIBLE. I live in a 2 bed room 1 bath apartment with 3 people. Which two of us work all day and the third is in school. This light company is a scam.

Macie from Harker Heights, TX on September 16th, 2019

Hi Macie: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Rip off
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Gexa is claiming I am using 4300 kWh for July and August when last year with my previous provider it was 3200. I have increased the temperature in my house, keep my blinds closed and discovered both my fireplaces were open after several years. Closed those. I have never consumed this much power in my house since I moved in.

Mary Walker from Cypress, TX on September 9th, 2019

Hi Mary: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Worst service ever
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Call Service never answered
Promise one price and charges a double!!! Stay away from this scam company!!!

Worst Company from The Colony, TX on September 7th, 2019

Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Read the fine print
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Likely to Recommend

Rate increases when a certain amount of energy is used. This was not clear through the ordering process. After placing order all the disclaimer language was emailed. So disappointing.

Sherry from Mckinney, TX on September 4th, 2019

Hi Sherry: Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 1st, 2019

Terrible Choice
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I had several options when choosing my electric company and unfortunately I chose Gexa. I moved into my house in May and everything was fine until my August bill came in. They charged me for "other charges" from a servicing company that they utilize called Oncore. Oncore charged me over $250 from disconnecting fees FROM BEFORE I LIVED AT THIS RESIDENCE. I called Oncore and they sent me to Gexa, I called Gexa and they sent me to Oncore. This happened three times and I finally said no, you are going to help me. I talked to a helpful guy and we all agreed that these charges were incorrect and that I would get a credit, not a refund, but a credit on my bill within 60 days. About 30 days later I get a letter in the mail saying that these charges were accurate and that I will not be getting a credit. Complete BS! Nobody at Gexa wants to assist in the matter and Oncore doesn't have a clue. Gexa blames Oncore and Oncore tells me to call Gexa! Complete run around after HOURS on the phone. I do NOT recommend Gexa. Worst thing about it is that it is completely out of your control. If you refuse to pay then you lose electricity and they will file collection on you so either way you lose and it is completely up to their discretion. I signed up for Gexa and they refuse to assist me in getting this figured out, they just tell you to call Oncore but one, I didn't sign up for Oncore and two Oncore tells me to call Gexa. AGAIN I WAS CHARGED FOR SERVICES THEY DID A MONTH BEFORE I MOVED IN!!

Current Customer from Lamesa, TX on September 4th, 2019

Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Gexa Energy on October 22nd, 2019

Total Cons - stay away
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My bill went from 75 a month for 2 people to 370 and they said its due to the plan we are on. I was told we used almost double the energy from one month to the next and for the past 5 year have been consistent in usage! So my question was how is it possible we used double only one in 5 years. I asked them to recheck the meter and they said no it was accurate.

Gexa Sucks from Kingwood, TX on September 3rd, 2019

Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.

Gexa Energy on October 22nd, 2019

Horrible Service!
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They have no customer support. You have to wait on hold for 45 minutes - minimum. It takes two days to get an e-mail response. I would almost prefer to speak to someone in India.

Charles Butler from Houston, TX on August 31st, 2019

Hi Charles: We have been experiencing higher than normal call volume and want to apologize for the frustration this has caused you. Did you know you dont even have to pick up the phone? With your online MyGexa account there are several self-service options you can access including: View your Bill, View Usage History, Set Up Auto Bill Pay, Request Pay Extensions, Renew Contracts and Manage your Profile information. Another option to get your question answered is by submitting an email request to Gexa Energys Customer Care team through your MyGexa account. One of our team members will respond to the email within 24 72 business hours. We apologize again for the inconvenience. But now you are aware of how you can manage your account anytime, anyplace, and on any device.

Gexa Energy on October 22nd, 2019

Poor customer service
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Currently on hold dor 30 minutes now. I applied for service yesterday and they told me that I would receive a call in 24 hours for a credit review. I didnt understand why but said okay. 26 hours later no call from Gexa so I promptly called another company with immediate service. I also called Grza to just cancel the entire application. The person who answered the phone stated oh we show service for the address, no deposit required. I said I want to cancel being that you never called me to say anything. Because I am not too familiar with how this works in Texas I told her I would call right back which was 2 minu