Gexa Energy Company Reviews
We've been collecting customer reviews for Gexa Energy so you can get the inside scoop on what it's like to be a customer.
Compare Gexa Energy Energy Plans
Our Take on Gexa Energy's Reviews
My Take: By Matt Oberle - Sept 8, 2025
Gexa Energy is one of the longest running electricity providers serving the Texas market. They've been here since the early days of deregulation in Texas, and as a result they have a lot of loyal fans but also a fair amount of disgruntled customers. But people continue to sing the praises of Gexa's customer support and service, and their willingness to change a customer's plan mid-contract to something that better fits their needs, which is rare in the world of Texas electricity. Keep it up, Gexa!
Featured Review for Gexa Energy
Early termination Fees
A super visor named Joiner reached out and helped me with An early termination fee i owed. He did a great thing to keep his customer in good standing. I will certainly return to Gexa at a latter date. Now knowing that they treat their customers honestly and with respect. I will certainly tell my friends how good they were to me.
Electricity Plans for Gexa Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12/months | 7.2¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 8.0¢/kWh |
| Gexa Saver Edge 12 | 12/months | 13.8¢/kWh |
| Gexa Light Saver 12 | 12/months | 15.4¢/kWh |
| Gexa Eco Saver Value 12 | 12/months | 15.9¢/kWh |
| Gexa Solar Export Saver 12 | 12/months | 17.0¢/kWh |
| Gexa Eco Saver Lite 12 | 12/months | 17.7¢/kWh |
| Gexa Eco Saver Advantage 12 | 12/months | 18.1¢/kWh |
| Gexa Saver Freedom 36 | 36/months | 18.7¢/kWh |
| Gexa Eco Saver Premier 12 | 12/months | 18.8¢/kWh |
| Gexa Eco Saver Premier 24 | 24/months | 18.8¢/kWh |
| Free 3 Day Weekends Preferred 12 | 12/months | 19.3¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12/months | 8.0¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 8.8¢/kWh |
| Gexa Saver Edge 12 | 12/months | 14.9¢/kWh |
| Gexa Light Saver 12 | 12/months | 16.0¢/kWh |
| Gexa Eco Saver Value 12 | 12/months | 16.4¢/kWh |
| Gexa Solar Export Saver 12 | 12/months | 17.5¢/kWh |
| Gexa Eco Saver Lite 12 | 12/months | 18.5¢/kWh |
| Gexa Eco Saver Advantage 12 | 12/months | 18.8¢/kWh |
| Gexa Saver Freedom 36 | 36/months | 19.1¢/kWh |
| Free 3 Day Weekends Preferred 12 | 12/months | 19.3¢/kWh |
| Gexa Eco Saver Premier 12 | 12/months | 19.4¢/kWh |
| Gexa Eco Saver Premier 24 | 24/months | 19.4¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12/months | 10.2¢/kWh |
| Gexa Eco Saver Plus 24 | 24/months | 10.4¢/kWh |
| Gexa Saver Edge 12 | 12/months | 15.4¢/kWh |
| Gexa Light Saver 12 | 12/months | 16.5¢/kWh |
| Gexa Eco Saver Value 12 | 12/months | 16.8¢/kWh |
| Gexa Saver Freedom 36 | 36/months | 20.2¢/kWh |
| Gexa Eco Saver Lite 12 | 12/months | 20.3¢/kWh |
| Gexa Eco Saver Advantage 12 | 12/months | 20.6¢/kWh |
| Gexa Eco Saver Premier 12 | 12/months | 21.8¢/kWh |
| Gexa Eco Saver Premier 24 | 24/months | 22.0¢/kWh |
Gexa Energy Rating and Review Summary
There are 21 total reviews for Gexa Energy, with an average rating of 2.2/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Gexa Energy | 2.2/5 | 21 |
| Star Rating | Ratings and Link |
|---|---|
| 2 5 star reviews | |
| 1 4 star reviews | |
| 1 3 star reviews | |
| 6 2 star reviews | |
| 11 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Early termination Fees
A super visor named Joiner reached out and helped me with An early termination fee i owed. He did a great thing to keep his customer in good standing. I will certainly return to Gexa at a latter date. Now knowing that they treat their customers honestly and with respect. I will certainly tell my friends how good they were to me.
Happy & keeping it Green!
Because we lived in an all bills paid house for a long time, I hadn't needed electricity in my name since it was only HL&P. Obviously, felt a little overwhelmed at first with all the companies & rate plans. But saw Gexa, loved that energy sources are green & less than 10 minutes later was signed up. Love the weekly updates on usage - easy peasy to pay bill online - couldn't be happier. We have 3/2 with central a/c&h & window unit in garage to keep cool when working out there. I work from home - run at 72 - 76 & even with heat wave haven't had bill over $175 (been with Gexa 5 months). Only wish I could renew my 12-month plan but other than that .
Recent 4 Star Reviews
Solar Energy Support Plan
Installed ground mounted 48 solar panels and 2 batteries and looking for a "Green Energy" company with fair pricing. Gexa Energy is the only one I found in Texas that offers a "1 on 1" contract i.e. I am paying them 16.71 cents/kwh and they buy my solar production at 16.71 cent/kwh this makes it worthwhile investing in solar systems.
Recent 3 Star Reviews
Frustrating Customer Service Experience
Had a 1 year contract with them. It automatically rolled into a month to month plan that I am sure is somewhere in the terms of service, but their website does a very poor job of show casing that it will be doing that at the end of the contract. Thought I was done with their service since my contract was finished, but then got charged the next month.
All of their customer service lines are attempted to be automated as much as possible. You either go through an automated system, which is nice for simple tasks, or you talk to someone on chat or can wait for a call. Through chat or through the call, it feels like they just have a script and just repeat the same things over and over without actually wanting to hear and try to solve the problem you're addressing.
Most companies with good customer service can understand the situation and don't just try to bait their customers into paying something they are not intending to. Doesn't seem like that is how Gexa wants to operate. Feels slimy to not want to try and reconcile an unintended payment when someone isn't even living at a location.
Recent 2 Star Reviews
Steer Clear
I have been a Gexa customer for at least 8 years and I have noticed certain months I am charged more and show a usage higher than I actually use.
This past winter I put it to a test.
For 90% of the cold months 24/7 my air conditioner and my heater REMAINED OFF yet my usage showed as triple the regular amount! The representative told me I have a smart meter so it has to be accurate. Absolute rubbish!
Since the weather is now hot I turn my air conditioner on in the evening to run all night and my bill is back to normal. My plan is coming to an end and I now must unfortunately find a new provider.
Online system is broken
Customer account is HARD WIRED to a single physical account, so if move you are stuck -- their system can't accommodate this. Whoever "designed" their backend database did a horribly bad job of it.
Solar buyback is not great
Well one month rollover is not a good deal. Because whatever you over produce in one month can only be used next month. So during the cool sunny months your system overproduces and sends to the grid does not accumulate for the sunny hot summer months where you overuse and end up fetching the solar bill + electricity bill because. I'd run away from Gexa, can't wait for my plan to end so that I can switch.
This is edit of previous review
After leaving previous review, an agent from their presidents office called me and was very polite and helpful, his actions led to change my previous poor rating. Thank you Mr Anthony.
Sales people with unclear plans
I bought a plan that keeps my bill a little higher in winter because it is under 1,000 KW but I knew in summer and most of spring/early fall I'd be over and get $100 credit. Well with the big time heat I hit 2,100 KW and my range was 1,000-2,000 for discount so it was even higher! Of course, the paperwork I got advertiseted it was discount on 1,000+, but the fine print has the screw job in it
Do not get if you are over 2500 killawatt per month.
No rebate after 2500, will cost you more than other companies. 18 percent. I promise your bill will be a lot more than other companies. What a rip off.
Recent 1 Star Reviews
Be Very Careful
Signed up for a 1 year plan based on past usage expecting a 1000 k usage. The plan I got only gives a discount if you go over the 1000k. I did not, so my electric bills were $200 even over the winter months. Avoid this company and their tricky plans is the best advice I can give. Can't wait until my contract is up so I can get with a more honest company.
Gexa Energy is a corrupt company
I sign a solar buyback contract with Gexa. Gexa started paying $0.13/kw on the buyback. However, Gexa kept dropping the buyback rate and now is down to $0.03/kw on the way to zero. Worthless contract and worthless company.
Incorrect final bill with Pathetic customer care
I had horrible experience with customer service, when I asked for explanation for Not using my already earned solar credits, adjusted in my final bill.
I have solar credit of $61 in the beginning of the month , and as the contract was expiring and I could not find a good plan with Gexa I switched to other company , then while generating the last month bill , first they took out the $61 with comment (Solar credit reversal) and they bill me with usage, I asked them to adjust the credit first and bill me the remaining amount. They gave me stupid excuses "we understand the issue, but system does that automatically and now your account is closed" we do not have authority to fix this.
I asked them why this even happened in the first place, you should have adjusted the Solar credit first while generating the bill.
Very frustrating!!!
Find another provider
I have just had to make the second payment to gexa over the phone because twice now they have managed to lose my check I sent to pay my bill. And its so damn hard to talk to them because they are all mexicans who at best speak pigeon English. I would never recommend gexa to anyone. You would think that an American company could at least hire a few real Americans to talk to you on the phone. I was supposed to have gotten a call from a supervisor at 4pm and I waited for the call for an hour and it never came.
Dont do it
Just found out that these jerks are charging us $25.00 EXTRA because they sent us a disconnection notice !!
Deceptive Practices. Not Recommended
Unless you can hit an exact # of kilowatt hours each month, the lower KWH plans are completely false. The charge for not hitting it exactly on the head is more than DOUBLE the cost you thought you were paying. Disgusting greed and trickery.
Gexa Green Rewards is a scam
No one can explain how the program works, how I can know if I have reduced my usage and where I can check my points to see if my bill will be reduced!
Tried to sign up and the customer service drove me away
The customer service rep was nice but his English proficiency was limited-and he was very difficult to understand. They asked for odd documentation including picture ID, and demanded $275 deposit despite a FICO score of over 800 and my living in the home for almost 40 years-I've used several electricity companies in the past and have never been asked to provide these specific pieces of identification. I was so uncomfortable with their requests I just gave up and will choose another company. I also belatedly checked out their reviews and they have a LOT of complaints, so I feel as if I got lucky before signing up!
THE ABSOLUTE WORST COMPANY
CROOKS, CROOKS
A 36.00 LATE FEE, $ 25. OO FEE FOR PRINTING A LATE NOTICE. I am on disability and there is no escaping this plan unless I pay 295.00 to move to another company.
Run As Fast As You Can
Dishonest, deceptive in the rates they advertise, and generally unpleasant experience. Be sure to read the EFL. Stay away.
Worst provider Ive ever had
This company is deceptive in every way. I realize rates have gone up across the board but this is ridiculous. They are all price gouging because Texas is unregulated, meaning they will take you to the cleaners. And Gexa is the worst. I will find another provider and never recommend Gexa to anyone. I used TXU for yrs, then used Green Mountain for over 10 yrs. Either would beat Gexa. And their customer service is in Guatemala and good luck understanding their accented English.
All Reviews By Date
Early termination Fees
A super visor named Joiner reached out and helped me with An early termination fee i owed. He did a great thing to keep his customer in good standing. I will certainly return to Gexa at a latter date. Now knowing that they treat their customers honestly and with respect. I will certainly tell my friends how good they were to me.
Be Very Careful
Signed up for a 1 year plan based on past usage expecting a 1000 k usage. The plan I got only gives a discount if you go over the 1000k. I did not, so my electric bills were $200 even over the winter months. Avoid this company and their tricky plans is the best advice I can give. Can't wait until my contract is up so I can get with a more honest company.
Steer Clear
I have been a Gexa customer for at least 8 years and I have noticed certain months I am charged more and show a usage higher than I actually use.
This past winter I put it to a test.
For 90% of the cold months 24/7 my air conditioner and my heater REMAINED OFF yet my usage showed as triple the regular amount! The representative told me I have a smart meter so it has to be accurate. Absolute rubbish!
Since the weather is now hot I turn my air conditioner on in the evening to run all night and my bill is back to normal. My plan is coming to an end and I now must unfortunately find a new provider.
Gexa Energy is a corrupt company
I sign a solar buyback contract with Gexa. Gexa started paying $0.13/kw on the buyback. However, Gexa kept dropping the buyback rate and now is down to $0.03/kw on the way to zero. Worthless contract and worthless company.
Incorrect final bill with Pathetic customer care
I had horrible experience with customer service, when I asked for explanation for Not using my already earned solar credits, adjusted in my final bill.
I have solar credit of $61 in the beginning of the month , and as the contract was expiring and I could not find a good plan with Gexa I switched to other company , then while generating the last month bill , first they took out the $61 with comment (Solar credit reversal) and they bill me with usage, I asked them to adjust the credit first and bill me the remaining amount. They gave me stupid excuses "we understand the issue, but system does that automatically and now your account is closed" we do not have authority to fix this.
I asked them why this even happened in the first place, you should have adjusted the Solar credit first while generating the bill.
Very frustrating!!!
Find another provider
I have just had to make the second payment to gexa over the phone because twice now they have managed to lose my check I sent to pay my bill. And its so damn hard to talk to them because they are all mexicans who at best speak pigeon English. I would never recommend gexa to anyone. You would think that an American company could at least hire a few real Americans to talk to you on the phone. I was supposed to have gotten a call from a supervisor at 4pm and I waited for the call for an hour and it never came.
Solar Energy Support Plan
Installed ground mounted 48 solar panels and 2 batteries and looking for a "Green Energy" company with fair pricing. Gexa Energy is the only one I found in Texas that offers a "1 on 1" contract i.e. I am paying them 16.71 cents/kwh and they buy my solar production at 16.71 cent/kwh this makes it worthwhile investing in solar systems.
Dont do it
Just found out that these jerks are charging us $25.00 EXTRA because they sent us a disconnection notice !!
Deceptive Practices. Not Recommended
Unless you can hit an exact # of kilowatt hours each month, the lower KWH plans are completely false. The charge for not hitting it exactly on the head is more than DOUBLE the cost you thought you were paying. Disgusting greed and trickery.
Gexa Green Rewards is a scam
No one can explain how the program works, how I can know if I have reduced my usage and where I can check my points to see if my bill will be reduced!
Online system is broken
Customer account is HARD WIRED to a single physical account, so if move you are stuck -- their system can't accommodate this. Whoever "designed" their backend database did a horribly bad job of it.
Tried to sign up and the customer service drove me away
The customer service rep was nice but his English proficiency was limited-and he was very difficult to understand. They asked for odd documentation including picture ID, and demanded $275 deposit despite a FICO score of over 800 and my living in the home for almost 40 years-I've used several electricity companies in the past and have never been asked to provide these specific pieces of identification. I was so uncomfortable with their requests I just gave up and will choose another company. I also belatedly checked out their reviews and they have a LOT of complaints, so I feel as if I got lucky before signing up!
THE ABSOLUTE WORST COMPANY
CROOKS, CROOKS
A 36.00 LATE FEE, $ 25. OO FEE FOR PRINTING A LATE NOTICE. I am on disability and there is no escaping this plan unless I pay 295.00 to move to another company.
Frustrating Customer Service Experience
Had a 1 year contract with them. It automatically rolled into a month to month plan that I am sure is somewhere in the terms of service, but their website does a very poor job of show casing that it will be doing that at the end of the contract. Thought I was done with their service since my contract was finished, but then got charged the next month.
All of their customer service lines are attempted to be automated as much as possible. You either go through an automated system, which is nice for simple tasks, or you talk to someone on chat or can wait for a call. Through chat or through the call, it feels like they just have a script and just repeat the same things over and over without actually wanting to hear and try to solve the problem you're addressing.
Most companies with good customer service can understand the situation and don't just try to bait their customers into paying something they are not intending to. Doesn't seem like that is how Gexa wants to operate. Feels slimy to not want to try and reconcile an unintended payment when someone isn't even living at a location.
Run As Fast As You Can
Dishonest, deceptive in the rates they advertise, and generally unpleasant experience. Be sure to read the EFL. Stay away.
Solar buyback is not great
Well one month rollover is not a good deal. Because whatever you over produce in one month can only be used next month. So during the cool sunny months your system overproduces and sends to the grid does not accumulate for the sunny hot summer months where you overuse and end up fetching the solar bill + electricity bill because. I'd run away from Gexa, can't wait for my plan to end so that I can switch.
This is edit of previous review
After leaving previous review, an agent from their presidents office called me and was very polite and helpful, his actions led to change my previous poor rating. Thank you Mr Anthony.
Worst provider Ive ever had
This company is deceptive in every way. I realize rates have gone up across the board but this is ridiculous. They are all price gouging because Texas is unregulated, meaning they will take you to the cleaners. And Gexa is the worst. I will find another provider and never recommend Gexa to anyone. I used TXU for yrs, then used Green Mountain for over 10 yrs. Either would beat Gexa. And their customer service is in Guatemala and good luck understanding their accented English.
Sales people with unclear plans
I bought a plan that keeps my bill a little higher in winter because it is under 1,000 KW but I knew in summer and most of spring/early fall I'd be over and get $100 credit. Well with the big time heat I hit 2,100 KW and my range was 1,000-2,000 for discount so it was even higher! Of course, the paperwork I got advertiseted it was discount on 1,000+, but the fine print has the screw job in it
Happy & keeping it Green!
Because we lived in an all bills paid house for a long time, I hadn't needed electricity in my name since it was only HL&P. Obviously, felt a little overwhelmed at first with all the companies & rate plans. But saw Gexa, loved that energy sources are green & less than 10 minutes later was signed up. Love the weekly updates on usage - easy peasy to pay bill online - couldn't be happier. We have 3/2 with central a/c&h & window unit in garage to keep cool when working out there. I work from home - run at 72 - 76 & even with heat wave haven't had bill over $175 (been with Gexa 5 months). Only wish I could renew my 12-month plan but other than that .
Do not get if you are over 2500 killawatt per month.
No rebate after 2500, will cost you more than other companies. 18 percent. I promise your bill will be a lot more than other companies. What a rip off.
