Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas,
Georgia,
Pennsylvania,
Maryland,
New Jersey,
New York,
Illinois,
Delaware,
Ohio and
Washington D.C.
Dallas-based Stream was founded in 2005 by Rob Snyder and Pierre Koshakji. In the beginning, Stream Energy (later known as just "Stream") prided itself on selling energy by word of mouth. Originally set up as multi-level marketing (MLM) enterprise, it rapidly grew to become a major player in retail electricity, natural gas, other services in seven states and Washington, D.C.
Stream's MLM operation gradually grew more controversial over the past 14 years. The company recruited its customers to join its sales force by selling to family and friend and earning a commission. As with other MLM organizations, every sales level of the organization makes money off of the organization's lower levels. At one point, joining the Stream MLM as a sales associate required a $329 fee. Stream's customers who joined as sales associates ultimately faced competing against each other for sales and to recruit new sales associates. Many cried foul. During the last few years, Stream faced several class acton suits, including one case settled in Texas to compensate sales agents who signed on between 2005 and 2011.
NRG Acquires Stream
In August, 2019, Houston-based utility NRG Energy completed its $300 million all-cash acquisition of Stream Energy's retail electricity and natural gas businesses. As part of the deal, Stream's MLM operation was separated from the NRG purchase and remains an independent company. Rebranded as Kynect, this residual company will market energy and wireless services as an independent sales organization and be the "exclusive marketer to the Stream business acquired by NRG".
Meanwhile, NRG, now with an estimated addition of more than 600,000 customers, will be exercising significantly more influence in not just the Texas retail energy markets but in Pennsylvania, Ohio, and a number of other eastern U.S. markets as well.
Frequently Asked Questions About Stream Energy
Here we have some answers to frequently asked questions about Stream Energy.
What if I'm interested in buying Stream Energy's energy plans?
We currently do not offer any Stream Energy plans at this time.
Other popular plans you can try instead are Rhythm's Two Months Free 24 starting at 15¢/kWh or Rhythm's starting at 0¢/kWh just to name a few!
What companies are similar to Stream Energy?
Some companies that are like Stream Energy in price range and user ratings are Rhythm and Rhythm.
Stream Energy has a customer rating of 2.0/5.0 stars (this is out of 407 reviews). This score is calculated by averaging the total number of reviews in our website.
The monthly bill will vary by season (with the winter and summer seasons being the more expensive periods) and the size of your home. In 2022 in , Texas, the average electricity plan rate is 0¢/kWh. On average, that means
A small home will use around 500kWh of energy times 0¢/kWh totalling $0 per month.
An average-sized home will use around 1000kWh of power times 0¢/kWh totalling $0 per month.
A large home will use around 2000kWh of power times 0¢/kWh totalling $0 per month.
You can price electricity plans in your area here.
Stream formed "Stream Cares" in 2016 as a way to strategically support and fund charitable causes. Initially focusing on giving back to members of the military and their families, Stream Cares broadened its charitable scope in the wake of Hurricane Harvey in 2017, donating $25,000 to the American Red Cross Disaster Relief Fund. Afterwards, the Stream Cares Foundation was formed to formalize its ongoing philanthropy throughout Texas and all over the country. In Dallas, the foundation works to help alleviate homelessness through its partnership with Hope Supply Co.
In the above example, Stream's plan rate is about 73% higher than the competitive rates charged by Pulse Power and Gexa. If we get into plan details about usage, not much changes. Both Pulse Power and Gexa plans feature $95 usage credits that kicks in when customer usage hits exactly 1,000 kWh. Below the 1,000 kWh mark, their rates are up to 4 cents per kWh higher. Both Pulse Power and Gexa customers who miss the usage cut off not only lose the usage credit but get charged a higher rate. In comparison, Stream's plan charges 2 cents more per kWh if usage falls below 1000 kWh. Also, while Stream's EFL specifically states there is “NO minimum usage fee”, the Terms of Service require customers whose usage falls below 999 kWh will face a $14.95 charge. Because of this charge, the average price for 500 kWh actually increases by 2.99 cents per kWh to 17.59 cents per kWh -- putting it higher than Pulse Power but not as high as Gexa.
Because Stream does not offer usage credits for usage at 1000 kWh or more, their average monthly price remains 3 to 4 cents per kWh higher than Pulse Power and Gexa. Beyond the 2000 kwh usage level, the three plans come within a penny of each other. The main difference remaining is the Early Termination Fee. Stream charges $250 while Gexa charges $150, and Pulse Power $20/month remaining in the contract.
Stream Energy Variable and Fixed Rates
Stream's Energy prices depends mainly on whether the plan's rate is variable or fixed. Variable rate plans reflect the market rate for electricity. Because the market rate changes constantly, Stream can change the rate for their energy charge for these plans at any time. They notify customers about changes in writing at least 14 days before any change will be applied to your bill or take effect.
Fixed rate plans, however, have fixed prices. Once you agree to a fixed rate plan, the contract keeps the price for your energy charge constant throughout the term of the contract.
How the Right Plan and Rate Saves You Money Variable rate plans tend to be great conveniences for short term periods. For example, if you're moving or if you're between plans and you need extra time to shop for a fixed rate, then signing onto a month-to-month variable plan with a low introductory rate can save you money BUT only for that first month. Remember, you're only using the month-to-month plan to give you extra time to shop. You want to switch to a fixed rate electricity plan before the rate on your month-to-month plan jumps at the end of your first month.
Electricity prices change constantly. During periods of extreme weather, like winter and especially summer having a variable or fixed rate plan can either cost you or save you hundreds of dollars. That's because high energy demand causes the energy charge rate per kWh to rise --sometimes suddenly. Customers with variable rate plans could see Stream's energy charges shoot up from 9 cents per kWh to 20 cents or more from one month to the next. Meanwhile, customers with fixed rate plans face no additional costs because the price for their Stream Energy fixed rate plan was locked-in ahead of time.
Stream Average Energy Charges
According to Stream plan EFLs, energy charges for fixed rate plans tend to run approximately 7 cents to about 10 cents per kWh for a monthly usage of 1000 kWh, making them competitive than many. Though Stream Energy is widely praised by some of its customers for its competitive rates and flexible plans, it is also well known for not readily disclosing charges or burying charges in its Terms of Service. For example, while an EFL may say there is “NO minimum usage fee, the Terms of Service for that plan can stipulate that customers are charged extra for when their usage falls below a specific level during that billing period. Almost all Stream plans wind up charging a higher average price per kWh when usage falls below 999 kWh. Consequently, before choosing a Stream plan, customers need to be very cautious and carefully consider how their low usage and the Stream plan details will impact their monthly bills.
While many providers seem to have no trouble at all offering low price renewable energy products, Stream has a history of finding ways to add on more fees. In its most recent renewable energy program, Eco+, Stream allows its customers to opt-into offsetting their energy usage in any plan by paying an additional $4.95 to purchase and retire one Renewable Energy Credit (RECs). How much of a customer's energy usage gets offset by that one REC depends on the amount of energy the customer uses. So, the amount of the offset will fluctuate month to month.
Again, customers need to read plan EFLs carefully and fully understand how a plan's pricing works before signing up for it.
Stream is currently offering four plans. Two are fixed rate plans, one is a fixed rate renewable, and the third is a variable rate.
Stream's Simple & Secure 32 Month Plan is a 32 month long fixed rate. In the Centerpoint service area, the average price per kWh based on 999 kwh or below is 13.30 cents per kWh. When Usage rises to 1000 kWh or more, the average price per kWh lowers to 10.8 cents per kWh. While the plan states that there is no minimum usage fee, the Terms of Service impose a $14.95 charge on those months when usage falls below 999 kWh. For customers using only 500 kWh, the average price effectively increases by 2.99 cents per kWh to 13.79 cents per kWh. As with all Stream plans, customers can pay an extra $4.95 to opt into the Eco+ program to make their plan renewable to some extent. The early termination fee is especially (if not shackling) steep: $300. While customers can certainly find a few long term fixed rate plans that have higher prices than Stream, there are far more offering competitive if not out right better rates, even for low usage customers.
Stream's Simple & Secure 12 Month Plan is the year long version (12 months) at a fixed rate. In the Centerpoint service area, the average price per kWh based on 999 kwh or below is 14.6 cents per kWh. At the 1000 kWh mark, the average price per kWh falls to 12.1 cents per kWh. Again, though the plan says there is no no minimum usage fee, the Terms of Service impose a $14.95 charge on those months when usage falls below 999 kWh. For customers using only 500 kWh, the average price effectively increases by 2.99 cents per kWh to 17.59 cents per kWh. The plan also includes the ability for customer to opt-in to the Eco+ program for $4.95. This plan also comes with a steep early termination fee of $250. Customers who merely browse other plans will find that while many other better-priced offerings with better terms that don't penalize low-usage customers.
Both the above plan EFLs state they are offered in "'all-in' fixed price per kWh", meaning that the price includes both the Stream energy charge and the TDU charges. The reason is not stated. However, in order for customers to get a better handle on Stream's energy charge (and how competitive they compare other providers), their average EFL prices can be unpacked with this formula:
For these examples, we're using Stream's Simple & Secure 12 Month Plan. The EFL average price is 12.1 cents per kWh in Centerpoint and 11.2 cents per kWh in Oncor.
Centerpoint TDU charges: $0.0405120 per kWh and $5.47 customer charge.
At the 1000 kWh usage level, Centerpoint TDU charges = $0.45982 or 4.5982 cents per kwh.
Stream's energy charge for 1000 kwh in Centerpoint:
12.1 cents per kWh - 4.5982 cents per kwh = 7.5018 cents per kWh (energy charge).
Oncor distribution charges: $0.038447 per kWh and $3.42 customer charge.
At the 1000 kWh usage level, Oncor TDU charges = $0.041867 OR 4.1867 cents per kWh
Stream's energy charge for 1000 kwh in Oncor:
11.2 cents per kWh - 4.1867 cents per kWh = 7.0133 cents per kWh (energy charge).
Stream's Green & Clean 12 Month Plan is a year long, 100% renewable plan that relies on the retirement of renewable energy credits. Like the other fixed rate plans, the early termination fee is also pricey: $250. In Centerpoint, the energy charge is 9.2 cents per kWh. At 1000 kWh, the average price is 13.8 cents per kWh, at 2000 kWh it's 13.5 cents per kWh. Like the other fixed plans, Stream penalizes low usage customers. The plan includes a minimum usage charge of up to $10.95 applied to to billing months when usage falls below 999 kWh. Consequently, the average price at only 500 kwh is much higher: 16.5 cents per kWh. Unfortunately, according to the Terms of Service, low usage customers run the risk of seeing an additional $14.95 charge when usage falls below 999 kWh. That would push the average price for 500 kWh of usage to 19.49 cents per kWh. Sticking it low usage customers certainly seems egregiously unfair here. However, it may be possible that Stream's documentation is just slipshod. After all, according this renewable energy plan's EFL, customers can also sign up for the Eco+ option. This would mean paying an additional $4.95 to offset this renewable energy plan with…renewable energy. If true, it's certainly an agreement that should be avoided. At any rate, customers can easily find much more affordable rates for green plans and most certainly find plans that don't burn low usage customers with penalizing fees and charges.
Stream's Flex Choice Intro is a month-to-month variable rate plan. While customers can also get the Eco + option and do not face an early termination fee and can switch any time they wish, the plan penalizes low usage customers with a minimum usage charge of up to $10.95 applied to billing months when usage falls below 999 kWh and additional $14.95 charge (in the Terms of Service) when usage falls below 999 kWh, as well. As with all variable plans, customers need to remember that the provider can change the price for any reason at all each month.
Stream Energy Renewal and Plan Expiration
Electricity customers sometimes lose track about what happens when the contract with their provider ends. To be clear, Texas law states that Texas electricity customers shall be notified (by mail or electronically) at least 30 days OR one billing cycle prior to the date of contract expiration, but no more than 60 days or two billing cycles in advance of contract expiration for a residential customer.
Meanwhile, the residential customer can switch without incurring an early termination charge if the switch is no earlier than 14 days before the contract expiration date provided in the expiration notice.
That all said, variable rate plans and fixed rate plans do not have the same rules about notifications.
Variable rate customers should note that Stream does not notify variable rate/month-to-month customers about rate changes. Instead, customers can call Stream to find out the current price at any time.
Variable rate customers should also be aware that at their sole discretion, Stream can change variable rate prices at any time.
Variable pricing is based upon the fluctuation of wholesale natural gas (or other commodity) prices or other factors affecting wholesale electricity prices. These can include weather or transmission and/or distribution constraints, both of which cause fluctuations in energy supply and demand. Plus there's also Stream's pricing strategies in response to competition, and anticipated margins.
The two things Stream variable rate customers need to remember is that the price a variable rate plan began with will probably change and that Stream does not imposed limits on the fluctuation of variable pricing. Your rate could fall one month and then double or triple afterwards.
For fixed rate plans, Stream will provide customer with a contract expiration notice sent at least 14 days prior to the end of the initial contract term specified in the EFL. This contract term notice tells customers that if they do not renew their contract or switch by the time the contract ends that they will be automatically switched to Stream's month-to-month variable rate default plan.
For example, if your new 12 month plan begins on January 1, you should expect a contract term notice later that year on December 1. If you don't renew with Stream or switch to a different plan or provider, you could see your next bill's rate jump by 2 or 3 times the amount you were originally paying. And because this rate is variable, your rate will change every month.
Stream Energy Account
Stream Energy Pay Bill
Stream makes bill payment fast, simple, and convenient with a variety of payment options. These include paying online by logging into their secure My Stream account.
Stream Energy Website One Time Payment
Another online option is Stream's One-Time Payment portal on their website. Customers only need their account number to log-in and pay their monthly bill (a $2.95 convenience fee will be applied). Of course, there's also traditional bill paying methods that include payment by mail, overnight mail, phone, or even in person at a convenient pay center location in your area.
Stream Energy App
Stream Energy also offers customers its MyStream Connect App for iOS and Android devices. Customer can use it to manage bills, payments, or set up AutoPay so that their Stream Texas electricity bills are paid automatically every month via their bank or credit card.
Stream Bill Payment Extensions
Stream customer bills are due and payable sixteen (16) days from the date on the bill. Because Stream provides customers the option to choose their own due date, it can change the way the bill is processed because the 16 days begins when they receive usage information from the TDU. Consequently, some customers can actually receive two bills in one month.
If Stream's billing invoice is not paid by its due date, customers will have a late charge of 5% of the invoiced amount applied to their next bill. If unpaid, then a disconnection notice will be created and cost the customer an additional $10 fee. This disconnection notice give customers 10 more days to clear the amount due and avoid disconnection for non-payment.
Stream does offer a means for customers who fall behind to pay off what they owe. Customers can contact Stream to apply for an extension or other options such as enrolling in an average billing plan or setting up an arranged payment or deferred payment plan.
In average billing, the payment amount is calculated by adding the current invoice amount due to the previous eleven months' billed amounts for the service address. That total amount is then divided by twelve (or by the number of months' billed amounts available for the service address). Finally, 10% of any unpaid difference carried over from previous months is added or subtracted depending on the amount over or underpaid.
Customers can also choose to enroll in a Deferred Payment Plan. Here, Stream may require an initial payment that is 50% of the account's total balance. The remaining amount will then be paid over five billing cycles along with the amount for the monthly electric bill.
Stream Energy Power Outage -- What to Do?
If the power goes off suddenly, the first thing a Texas electricity customer should do is to contact their local utility transmission/distribution utility (TDU). These companies are responsible for maintaining the poles, wire, and substations that deliver electricity to your home. All sorts of things can cause power outages, running the gamut from severe weather to traffic accidents or overloads to fallen tree branches. Even snakes crawling from one connection post to another in a switching yard can cut the power. There might not be much left of the snake, but you might be left in the dark.
To report an outage, contact your local TDU:
Oncor Outage Map Or phone 888.313.4747
Centerpoint Outage Map Or phone 713-207-2222 or 800-332-7143
We compare the plans of two of the biggest Texas electricity providers!
Who Offers the Better Electricity Plan in Dallas?
We’ve compared the plans of TXU and Stream Energy head to head. One popular plan type in particular is Texas Renewable Energy. If you’re looking to save money, you’ll want to know how we break down the plans and see which one comes out on top.
A free nights plan is great for customers who can move their energy use to off-peak hours. This can help make it easier for you to find low rates in the ONCOR area. TXU and Stream both offer free nights electricity. However, when you compare the electricity rates of TXU’s Free Nights & Solar Days 12 versus Stream’s Free Nights, you find that TXU is the better option.
Who Offers Lower Electricity Rates?
Stream Free Nights’ electricity rate is slightly higher than TXU’s FreeNights & Solar Days 12. Stream Free Nights has an energy charge of 16.8 per kWh while TXU offers a slightly cheaper electricity rate at 16.1 cents per kWh. This is because TXU offsets the high price of daytime solar with free nighttime wind power. Once you factor in those with the free nights, the average of both plans at 1,000 kWh comes to 14.5 cents per kWh. (These rates do not include TDU charges.)
Sadly, Stream Free Nights makes you pay extra for 100% sustainable energy. Stream’s plan only uses 18.9% renewables and charges an additional $4.95 for you to offset your carbon footprint with 100% renewable generation.
However, TXU’s Free Nights & Solar Days 12 is a 100% renewable energy plan for Dallas with no extra charge.
Are There Any Additional Fees?
Stream’s plan has higher fees than TXU’s. While both plans have the same base charge of $9.95 per month, Stream’s plan has higher service fees. Paying over the phone or not signing up for auto pay will cost you $4.95 per payment. TXU, on the other hand, only charges $3.95 for phone payments. They also offer a range of easily accessible payment options without any additional charge to help their customers.
Both plans also have early termination fees, so if you want cheap early termination fee electricity in Dallas, then you’ll want to choose a different plan. However, TXU’s plan only charges $150 for early termination while Stream’s plan charges a much steeper $250.
What’s the Best Plan Overall?
Take advantage of your power to choose with Free Nights & Solar Days 12. TXU is a reputable Texas energy company offering cheaper rates with far fewer fees and better customer service. Plus, you’ll offset your energy use with 100% renewables at no additional cost.
Posted on Warm spring in the Hill country brings out flowers and cooling bills. Are you ready?
We’re already just a few weeks into spring and it looks like an early spring warm-up is coming to your area. While a warm spring might sound nice, if you live in Dallas or Houston or almost anywhere in Texas, a warm spring means it’s just going to get a whole heck of a lot hot sooner and then stay that way. From April 8 to 21, there will be a 60 to 70% chance of above-normal temps in Texas. That translates roughly to 3-6 degrees warmer on average with low 60s/upper 50s at night and daytime highs in the low 80s throughout east-central Texas. Going April to May, it just gets warmer. If you haven’t locked in a low rate for a long term, fixed-rate plan with the cheapest electric company, now’s the time to get hopping!
And here’s why—
The big pictureNOAA is forecasting above-average temps for states east of Colorado this coming month with a 50% chance for above-normal rainfall in the Mississippi and Ohio Valleys, the mid-Atlantic states, and the Northeast. Part of the reason behind this is that the Arctic Oscillation (AO) is expected to stay near neutral, reducing the chance for a sudden outbreak of cold arctic air. Normally, as the northern hemisphere moves into spring, the Polar Vortex gradually weakens and begins to pack up for its summer vacation. The other reason is that because of current drought conditions in the panhandle of Texas, there’s not very much soil moisture present (nor too much expected) to produce much regional evaporative cooling. So, summer temperatures are expected to be above average, too, and that usually means higher cooling costs. However, there may some good news ahead, too.
A look ahead
One of the big global climate engines is the El Nino/Southern Oscillation (ENSO). The ENSO region is over 8,300 miles of the equatorial Pacific Ocean. Sea surface temperatures (SST) are monitored here because this huge amount of water interacts with the atmosphere by heating or cooling it and can thereby affect global weather. The ENSO region is divided into four areas. Nino 4 starts at 160°E and ends at 150°W. Nino 3 begins at 150°W and ends a 90°w. Nino 1 and 2 begin there and end on the Ecuadorian coast. Midway across is what’s called Nino 3.4. Temperature readings taken from this area are used as an average of SSTs across the equatorial Pacific.
SSRTs in the 3.4 region have risen from their recent cold La Niña phase. They’re not warm enough to be considered El Niño temperatures, so the condition is called “ENSO Neutral”. While ENSO doesn’t really effect temperatures in North America during the spring, El Niño’s effect wind shear during the summer and tends to suppress Atlantic hurricanes. La Niñas are somewhat opposite. ENSO neutral conditions allow other atmospheric cycles to exert more influence. That said, researchers expect SSTs to climb this summer in the Nino zones. So, there’s a good possibility that an El Niño may emerge this summer — which is good news for the Gulf coast since an emerging El Niño might reduce the number of tropical storms or hurricanes right at the most dangerous part of the season.
Forward planning = Future savings
If an El Niño emerges and develops into the fall, it could have an effect on winter temperatures in North America depending on how strong it is. In the winter, El Niños bring cool, wet weather to Texas and the southeastern states while northern states experience more moderate temperatures. Warmer temperatures in the north mean less natural gas is burned for space heating.
At present, the EIA expects higher natural gas prices for the rest of the year. Natural gas stocks are finishing up the 2016/2017 winter 19% below the five-year average. All this above-average warmth we’re seeing now will hang around into the summer. So, it’s going to get hot and electricity prices will probably spike, especially in large metro areas like Austin, Dallas, Houston, and San Antonio. Doubtless, power burn to meet cooling demand will drive the price of gas through the summer. But — if a strong El Niño emerges, natural gas prices and electricity rates this winter could fall as they did in 2012 and 2016.
Sure, that’s all speculation. But, it shows how global weather conditions can shape your Texas electricity rates. Knowing that, can you afford your current energy provider and still keep your cool this summer? What about next winter’s rates? Will you want to change to another provider such as Stream Energy? And how can you find the best price for the best rate with the best provider?
TexasElectricityRatings.com is the only place where you can read reviews, check out rates, and compare electricity plans to find the best electricity company that’s right for your family.
Zip Codes with the Cheapest Stream Energy Rates in Texas
Warm spring in the Hill country brings out flowers and cooling bills. Are you ready?
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