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About Stream Energy

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PUCT#:

Seen by some as controversial, Stream Energy primarily acquires customers through their marketing channel, Ignite. Ignite practices multi-level-marketing strategies to promote customer enrollments.

Ignite Associates pay a one time fee of $329 to Stream Energy, and then attempt to recoup their investment by receiving sales commissions for signing up new customers.

Founded in 2004 in Dallas, TX, Stream Energy is a retail energy provider that offers electricity and/or natural gas service in Texas, Maryland, New Jersey , Georgia, and Pennsylvania.



Texas Electricity Ratings Score:


( 1.5 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Stream Energy Customer Engagement

319   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Stream Energy








319 Reviews and Replies for Stream Energy


Stream Energy is horrible
(1 / 5)

  I had the worst experience with Stream Energy. I just recently moved into a new home and got their services November 14th. My first months bill was $90. I didnt completely move into the home until November 20th so I barely used electricity. I work a lot so Im barely home, the next month my bill was $400. I was shocked. I called them as soon as I could and explained to customer service and tried to explain to them that something had to be wrong with my meter and asked if someone could come check it out. The lady had the worst attitude and just told me to pay the bill. When I kept trying to explain to her that he bill didnt seem right seeing as though I didnt use that much electricity and that we had two black outs in my neighborhood within the time Ive stayed there she just transferred me over to someone else who told me to just pay and that they werent coming to check my meter. Ive recently read a lot of comments & I see that theyve been over charged as well. I believe that we should get together and form some type of petition about how horrible they are to their customers.

Latosha from Dallas
January 13th, 2018

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HORRIBLE
(1.8 / 5)

  Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my service would be disconnected he stated NO you are good. Dont believe them.... I was disconnected away 30 minutes after the conversation. Charged a reconnection fee also, No one had answers of why i should still have to pay that fee. rep also told me my services were on at the time of the call, they were NOT. Took 5 calls back to them, supervisor transfer and still nothing. Their fees are cheap to get the service, however they are extremely difficult with everything else. FIND ANOTHER SERVICE COMPANY.

SWITCHING from Houston
January 5th, 2018

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Love Stream
(5 / 5)

  Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!

S. Palacios from Weslaco
December 10th, 2017

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Facts
(1 / 5)

  My bill is printed around the 16th. I receive the bill around the 25th. The bill is due the 4th. My bill runs anywhere from $200-$600 so I don't always have the full amount in 10 days. If I do not pay my bill by the 4th I'm charged $40 late fees and disconnects after the 17th. I have even received calls from the electricity provider saying stream has set to disconnect you can you please just pay your bill if you haven't already so we don't have to come out there. Here are the facts that they are a joke of a business.

Not happy!!!! from Snyder
November 18th, 2017

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Didnt even start
(1 / 5)

  I was checking rates and called customer service because I couldn't see their rates on internet. The guy was so rude and told me he had people waiting on hold to sign up and I could just go online to Texas rates and see for myself. That made up my mind not to even think about using this company. Terrible customer service.

Lisap from Montgomery
September 14th, 2017

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Great company!
(5 / 5)

  Great company!

Paige from Dallas
August 29th, 2017

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Stear clear!!
(1 / 5)

  DO NOT use this company!!! They have figured out a way to get my bill up to an amount that almost nobody could afford and I can't switch companies until it's completely paid off! They trap you and take full advantage of you!!

Brandy from Southlake
August 16th, 2017

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Cheat!!
(1 / 5)

  I was told the price was 5.2 but never mentioned they add oncor charges so your actual rate is 0.086. Don't be trapped

Jim from Irving
August 16th, 2017

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Worst company ever!
(1 / 5)

  I've had stream for two months!
I get the bill two days before it's due when I asked for a log in to pay it online I get at 8:48 pm. Then they cut my power off the next day.
Please don't get hooked by this company if you think the one you have is bad this one is 10 times worst!

Ivan Rodriguez from Dallas
August 15th, 2017

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Don't leave them you will pay
(2 / 5)

  I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me.

UPSET from Brady
August 8th, 2017

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Rip Off!!!
(2 / 5)

  Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everything corrected, I called them to dispute the disconnect, reconnect, and late payment fee. Manager John said he couldn't give me a credit even though he could see my bill was going to the wrong address. Had to file a complaint. Let's see how THAT works out.

Ella from Houston
August 3rd, 2017

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WORST ENERGY COMPANY EVER!
(1 / 5)

  I have had this company for about a year now, they will disconnect your services before your payment is due. When you call for customer service help, none of the representative speak/understand clear English, they have very poor attitudes, your request to speak with management or supervision you are placed on hold for hour+ hold times. They have my social security number entered incorrectly so I am unable to get any help on my account anytime that I call. I have submitted all documentations numerous times and still have yet to be update in the system. The rates are ridiculous, so when trying to update your contract or cancel they say that can't help because they can't access the account with the wrong info.

U. Jefferson from Katy
July 21st, 2017

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Rene
(1 / 5)

  My mother in law, who is 90 years old, was with Stream Energy for a couple of years. Bad! She had her account on ach and on several occasions, the item was returned for no obvious reason. Her account had more than enough funds to cover the monthly bill and we proved it to them by sending copies of her bank statements.They charged her $50. penalty and they now refuse to reimburse her. $50. can you believe. She's 90 years old and they still refuse.. If you're considering Stream Energy, .Beware!!!!

Rene from Laredo
July 15th, 2017

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Awesome service
(5 / 5)

  I even get free energy just as the associate said.

D helps from Fort Worth
June 25th, 2017

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They allowed an unathorized person to make changes on the account
(1.8 / 5)

  We entered into the Secure Choice Plan - 12 Month Plan with Stream Energy. But when the expiration date came and went; we were surprised by another bill being sent to us. Our contract was supposed to end on May 10, 2017. We contacted the Stream Energy customer service to resolve the issue. They were of absolutely no help. They claimed that we had called in March 2017 to renew for another 24 months! We were put on hold multiple times, informed that customer service was too busy to assist us, and the representative called us liars after we said we never called to renew. At this point we were beyond frustrated; we told the representative to check the call/voice records to prove that we had not renewed. He told us he was busy and he didn't have time to do that. YOUR JOB IS CUSTOMER SERVICE; THIS IS LITERALLY WHAT THEY PAY YOU FOR. We told him we would wait on hold while he went to go check on the voice records. After 10 mins of holding, he came back and told us that a "Lori Ann Furr" had called to renew the plan for a further 24 months. So I thought it was a done deal, obviously they mixed up the account number. It's an easy fix, just go back to renew the right account and cancel our service the day it was supposed to expire. WRONG. The representative then said that doesn't resolve anything. We told them it was obviously their mistake; they allowed a person, who is neither the account holder nor an authorized user, to make decisions/changes to the account. How is it right that Stream Energy is telling us that they aren't going to resolve the issue they created? We were then told to call the general service line back at a later time. We told them that we want to be able to contact a specific line in order to get this issue resolved; we didn't want to waste another hour explaining this entire situation again and possibly be told that "Stream Energy is unable to resolve the issue right now, you'll need to call back at another time". How is that customer service?!
Besides complete failure at addressing the issue, the representative just kept repeating the same script over and over again. It seems like the only requirement for a Stream Energy customer service representative is a reading comprehension level of a 3rd grader.
As of 5/24/17 the issue has not been resolved

Amanda V. from Waxahachie
May 24th, 2017

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stream is my company i love them
(5 / 5)

  i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen

allyson perry from Houston
May 19th, 2017

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Satisfied
(5 / 5)

  Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family.

Julie from Fort Worth
April 17th, 2017

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Worst customer service and cheaters
(1 / 5)

  I am trapped in this electricity. The guy wanted to earn bonus and lied me about cancellation fee from other company. Once i cancelled they never gave me any gift card. This company is damn fraud . Worst customer service. Dont even think about joining it

Anny from Irving
April 4th, 2017

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The worst customer service ever
(1 / 5)

  After being with them for 4 years I missed one bills and they disconnect me and called them for two days to find someone to talk and after all they said 85$ for reconnection fee and 35$ for something else . Not any other companies disconnect you for missing one bill after 4 years without sending any reminder or notice .All the numbers they have is telling you if you want to renew or you want to pay your bill there is no other option.

lili from Fort Worth
March 30th, 2017

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Incompetent and Impersonal
(1 / 5)

  I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my account. I was told a refund would take 120 days to process. Horrifying. Then my lights were turned off because their website did not process my payment prior to midnight the day before it was due. The reps are poorly trained. They don't give correct information. No help from the managers or sups when that incorrect information causes your electricity to be turned off. "There's nothing I can do" is all I got. I might as well have been talking to children. Nobody has the power to fix their mistake. You will have to resort to filing a complaint with the PUC and the BBB to get anything resolved. You get what you pay for.

noname from Houston
March 29th, 2017

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Updated: 02-17-2018
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