Stream Energy Customer Reviews
We've been collecting customer reviews for Stream Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Stream Energy
Alternatives to Stream Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Stream Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridPlus 12 | 12/months | 6.7¢/kWh |
| Simple Saver Smart Credit 12 | 12/months | 6.8¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 6.9¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.2¢/kWh |
| GridPlus 12 | 12/months | 7.2¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.3¢/kWh |
Stream Energy Rating and Review Summary
There are 5 total reviews for Stream Energy, with an average rating of 1.6/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Stream Energy | 1.6/5 | 5 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 1 3 star reviews | |
| 0 2 star reviews | |
| 4 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Customer service had the NERVE
I'm a fair person I've been with this company since 2013. My bill ALWAYS reflects what I used I get a graph every two weeks showing me my usage. This customer service lady had the ORDASITY to tell me well you used a lot more ENERGY THIS TIME LAST YEAR so WHAT!!!!!! LAST YEAR WAS LAST YEAR I had help last year so I was able run my air a little more last year. This year CENTERPOINT CHARGING DOUBLE for usage says STREAM ENERGY. Some people don't understand FIXED INCOME. I'm struggling to stay cool NOT RUNNING my AIR at all. I found Her RUDE , & Judgemental. Telling me What I can afford girllllllll. I had to catch myself. Stream Energy do better DAGNABIT!!!!! RIPPING OFF CUSTOMER'S ISN'T GOOD AT ALL.
Recent 2 Star Reviews
Recent 1 Star Reviews
WORST COMPANY EVER
This is by far the worst energy company Ive ever dealt with. We are a small family of three two adults and one child and Mystream has been charging us $400$600 a month for electricity. Thats completely unacceptable and outrageous. Their pricing is not transparent, the bills are confusing, and their customer service is unhelpful. I feel scammed and taken advantage of. Do yourself a favor and choose a different provider this company is greedy and does not care about its customers.
Highway Robbery
Bill during winter time when I use propane heaters that require zero electricity is almost $500 for the last 3 months. I call and they say its because its cold on the days when my usage is at the highest. No natter how many times I say I have propane heaters they still insist that the weather is causing the higher than usual price. To top it off they state usage days when I am not even home. They do zero to rectify the problem. Either pay the bill or they will shut you off. This company is robbing people. As of today I am no longer a customer of theirs.
Theft and Deception
Thought my office charges fir this Spring ( 2024) seems high.
Contacted their Customer Service in late July.
Discovered I had been "rolled " to month to Month since 2024.
They claimed they sent me notification in Oct and Dec 2023...VIA US MAIL!!! One hundred per cent of all communication had been managed thru EMail!!!
I then ckd my residential account....they had done THE VERY SAME THING....SINCE OCTOBER 2021!!!
Same excuse....notified by Snail Mail !!!
Rate went from 12cents to 25 in both cases.
When confronted, they made no offer of compensation.
Thieves and liars!!!!
Thieves
I have used Stream for 4-5 years at my business. Apparently my contract expired in June. They stated they sent me mail, which is possible but for the past 10 years I do all my billing online and emails. They said they called me, but possibly didnt leave a voicemail. In which I record all business calls and they didnt leave a voicemail. Note they did contact me at year two via a phone call to renew. No emails were ever sent to me, even though they had my email on file. Anyway, long story cut short. Stream took my 6 cent rate and raised it to 25 cents. So for the month of July I basically paid out 3 months worth of billing. I went from 345 average to 1,050. They raised me bill double the Texas Average. I asked is this normal ethics for your company? To charge a loyal costumer 4 times their normal rate? Of course all they had were excuses and no resolutions. I will never utilized these thieves again.
All Reviews By Date
WORST COMPANY EVER
This is by far the worst energy company Ive ever dealt with. We are a small family of three two adults and one child and Mystream has been charging us $400$600 a month for electricity. Thats completely unacceptable and outrageous. Their pricing is not transparent, the bills are confusing, and their customer service is unhelpful. I feel scammed and taken advantage of. Do yourself a favor and choose a different provider this company is greedy and does not care about its customers.
Highway Robbery
Bill during winter time when I use propane heaters that require zero electricity is almost $500 for the last 3 months. I call and they say its because its cold on the days when my usage is at the highest. No natter how many times I say I have propane heaters they still insist that the weather is causing the higher than usual price. To top it off they state usage days when I am not even home. They do zero to rectify the problem. Either pay the bill or they will shut you off. This company is robbing people. As of today I am no longer a customer of theirs.
Customer service had the NERVE
I'm a fair person I've been with this company since 2013. My bill ALWAYS reflects what I used I get a graph every two weeks showing me my usage. This customer service lady had the ORDASITY to tell me well you used a lot more ENERGY THIS TIME LAST YEAR so WHAT!!!!!! LAST YEAR WAS LAST YEAR I had help last year so I was able run my air a little more last year. This year CENTERPOINT CHARGING DOUBLE for usage says STREAM ENERGY. Some people don't understand FIXED INCOME. I'm struggling to stay cool NOT RUNNING my AIR at all. I found Her RUDE , & Judgemental. Telling me What I can afford girllllllll. I had to catch myself. Stream Energy do better DAGNABIT!!!!! RIPPING OFF CUSTOMER'S ISN'T GOOD AT ALL.
Theft and Deception
Thought my office charges fir this Spring ( 2024) seems high.
Contacted their Customer Service in late July.
Discovered I had been "rolled " to month to Month since 2024.
They claimed they sent me notification in Oct and Dec 2023...VIA US MAIL!!! One hundred per cent of all communication had been managed thru EMail!!!
I then ckd my residential account....they had done THE VERY SAME THING....SINCE OCTOBER 2021!!!
Same excuse....notified by Snail Mail !!!
Rate went from 12cents to 25 in both cases.
When confronted, they made no offer of compensation.
Thieves and liars!!!!
Thieves
I have used Stream for 4-5 years at my business. Apparently my contract expired in June. They stated they sent me mail, which is possible but for the past 10 years I do all my billing online and emails. They said they called me, but possibly didnt leave a voicemail. In which I record all business calls and they didnt leave a voicemail. Note they did contact me at year two via a phone call to renew. No emails were ever sent to me, even though they had my email on file. Anyway, long story cut short. Stream took my 6 cent rate and raised it to 25 cents. So for the month of July I basically paid out 3 months worth of billing. I went from 345 average to 1,050. They raised me bill double the Texas Average. I asked is this normal ethics for your company? To charge a loyal costumer 4 times their normal rate? Of course all they had were excuses and no resolutions. I will never utilized these thieves again.
