Stream Energy Customer Reviews
We've been collecting customer reviews for Stream Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Stream Energy Customer Ratings:
Average of Stream Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Stream Energy | 2.1/5 | 335 |
Stream Energy Reviews:
335 total reviews for Stream Energy.
| Star Rating | Ratings and Link |
|---|---|
| 50 5 star reviews | |
| 44 4 star reviews | |
| 19 3 star reviews | |
| 32 2 star reviews | |
| 190 1 star reviews |
Energy Plans from Stream Energy competitors
Unlike Stream Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months..
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5 Star Reviews
has 50 five star eviews.
Awesome service
I even get free energy just as the associate said.
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Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...
My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch! Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish. To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did. I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement.
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Great Company
Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them.
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Stream Energy
I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them.
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Satisfied Customer-
We have tried several electricity providers and found Stream to be the Best in customer service and support. Matthew P.
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Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.
Now I have a great plan and with a fixed rate. No service issues to speak of.
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Switched & Saved - for years
Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!
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Carolynn J.
I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!
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Reviews
4 Star Reviews
has 1 four star eviews.
My new company
Stream is cheaper the TXU and Reliaent engery and with out some of the fees they charge.
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3 Star Reviews
has 4 three star eviews.
Poor customer service representatives
We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.
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EXCELLENT OPPORTUNITY
I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again.
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Brotha al
THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT
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Reliable service overall
Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy.
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2 Star Reviews
has 9 two star eviews.
Horrible Horrible Customer Service
I absolutely hate this company, but it seems to be the most affordable in Houston. I will be looking around again this week. This company charges you for every little damn thing. They consistently give you a different due date only so they can charge you late fees and disconnect fees. This company has no loyalty to its long term customers. They give you a payment plan, only to change your due date and say you're late paying. And their uneducated customer resps can only say, "oh I'm sorry but there's nothing I can do about it." Your light bill is $80 but by the time their finish with fees and taxes your bill is almost $200. I'm moving out of this chit hole country where I will have solar power. America, Stream Energy and its staff can kiss my a**!
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Inconsistent with bogus charges
My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid.
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Final bill issues
Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.
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Moving on
Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same
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Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this.
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Reviews
1 Star Reviews
has 91 one star eviews.
BAD COMPANY
How are they charging me for a week of no power during the winter storm that we had in February. I have gone back and forth with them to no help. Then he tells me that they this smart meter and if I wanted to I could go read it to see for myself. HOWWWWW! My meter box has a lock on it due to neighbors had before and so I never removed it. Ugh, I am so done with this company. I am changing them and please if anyone is reading this please choose someone else.
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WORST COMPANY EVER!!! AVOID AT ALL COST!!!
I just got off the phone with this HORRIBLE company and its the BIGGEST SCAM EVER!!! I just moved back from OK after being gone from the state for 7 yrs and never had bills as high as I have them now. My bill for Jan was $272.00...HOWWWW???!!!! No one lives in my home except me and I work 60 HOURS/ WEEK. I signed up for weekly stats of my electricity and noticed that my daily price NEVER CHANGED....EVEN WHEN I WASNT HOME!!! I turn everything off when I leave and go to work. My tv stays off. I dont have a washer/dryer, and I turn the heating system OFF WHEN I LEAVE!!! The only thing running is what I cant turn off which is the fridge and the stove. After my bill from last month, I decided to take pictures and realized that my meter is SOMEHOW still being able to calculate 30/40 kwh for the day even when NOTHING IS ON!!! HOW IS THAT!!! The new bill came out today and it was $250.00. Now if Im turning everything off when I leave, how is it that the bill only went down $20.00? When I called in today, I was told that Im being charged a competitive rate for my area. Why is that when Im on FLAT RATE BILLING?!!!! Everytime, I asked the representative for their names and ID numbers, I got the run around. One dude transferred me because Im asked him that. Why would transfer someone and your job is to provide your name ANYWAY??!!! RED FLAGS ALL THROUGHOUT THE CONVERSATION. The lady told me that in order to get an extension for service, I had to pay $80.00 today to get an extension until Tuesday when I got paid after 5 pm. When I asked to be transferred to a supervisor, he said $8.52 to get an extension until Tuesday. RED FLAG!!!! When they turn your service off, its an automatic $50.00 to your bill. They are also turning my lights off in the cold weather. Its going to be in the negative here in Texas Monday night...I will be in the dark by noon on Tuesday if I cant pay my bill and I dont get paid until after 5pm. This is the worst company ever. You know people scamming when you cant get simple information such as their names and IDs to verify their information. If I want my meter read, its my RESPONSIBILTY to call ONCOR MYSELF, yet STREAM EBNERGY SAID THAT IT WOULD BE A $60 TO $100 CHARGE IF THEY COME OUT!!! How in the hell you gone charge me for something that I HAVE TO DO MYSELF???!!! I hope that this company goes out of business, but hey wont. All these electric companies and energy sources are in it together. This is ridiculous and for a single person like me thats having to pay a competitve rate when I dont have a FULL FAMILY IN MY HOME LIKE OTHERS is baffling to me. Why did I sign up for a flat rate then. I hope that Ill be able to sue for turnign my lights off in inclement weather...Screw this Company!!! I hope my review STOPS PEOPLE FROM GETTING THEM!!! Single people with no children DONT GET ANY BREAKS. Im paying for other peoples household with that competitive rate bs...NOT COOL AT ALL...I signed up for a FLAT RATE!!!
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California to Texas mover
I had no idea how to choose an energy company this one was reccomended. Paying like 15 cents plus additional TPU charges. My bill has been 2X higher. They offer me a renewal at 10.2 cents but still higher than what the current low is for what I'm using which is like 8.8 with no hidden fees. Not the lowest out there. Using the advertised energy finders are all money makers. Finally I clicked on a link from my local city that sent me called power to choose. Free at last.
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PLEASE, PLEASE, PLEASE DONT
Omg..Where do I begin..I'm a previous customer of Stream Energy and I must say, what a terrifying experience Its been with these fools...first off when I first signed up they tied me into a 3YEAR contract ( that should have been a red flag) and was told that the cancellation fee was gonna be $300 (another red flag)...I live in a 800 square feet...1 bedroom apt..my Bill's were consistently over $200/month..I called and called trying to find out why my bill was so high. But everytime I called, the customer service rep would beat around the bush trying to offer me $10 off etc...I finally switched to another provider cuz I was being suffocated to death with the BRUTALITY of the bills...I recently got a nasty notice from these damn fools threatening me that they are gonna send me to collections and ruin my credit..I switched services barely a month ago and the final bill just came in the mail today..not only could i not believe the final bill ($669), but the letter was so nasty and threatening my credit..I'm getting ready to bring them to the attention of the media so everyone will know how nasty they are...Please DO NOT GO WITH Stream Energy...They will RUIN YOU..also spread the word to everyone one you know..I want these devils to get HIT where it hurts..IN THE POCKETS.
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