Stream Energy Customer Reviews

Significantly lowered my rate

I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.Now I have a great plan and with a fixed rate. No service issues to speak of.

Switched & Saved - for years

Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!

They are professional

I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again

Service

Been with stream for a year now never had any problems with my bill or customer servixe

Poor customer service representatives

We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.

Current customer

Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.

Moving on

Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same

What's wrong with stream

Been a customer for yrs and because of their policy I'll be switching companies

DO NOT USE!

I bought this service and never moved into my apartment. After one day I was charged $295.00 and they said I only qualified for $138.65 back after 10 days. After the 10 days and not receiving a refund I called and Lydia the supervisor told me I was not getting ANYTHING BACK! She is supposed to send me a CD of the conversation between myself and the customer service who helped me to prove to me Im not getting a refund within 5-7 days for what reason I dont know. She would not tell me the reason nor did she want to help me figure out the situation. Im telling you if theres any other electricity company you can use, GO WITH THEM! NO CUSTOMER SERVICE HERE! They kept a total of $295.00 without me moving in 1 day!

Good price and electric service, but BEWARE!

When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0.

DO NOT USE!

I bought this service and never moved into my apartment. After one day I was charged $295.00 and they said I only qualified for $138.65 back after 10 days. After the 10 days and not receiving a refund I called and Lydia the supervisor told me I was not getting ANYTHING BACK! She is supposed to send me a CD of the conversation between myself and the customer service who helped me to prove to me Im not getting a refund within 5-7 days for what reason I dont know. She would not tell me the reason nor did she want to help me figure out the situation. Im telling you if theres any other electricity company you can use, GO WITH THEM! NO CUSTOMER SERVICE HERE! They kept a total of $295.00 without me moving in 1 day!

Moving on

Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same

Poor customer service representatives

We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.

Good price and electric service, but BEWARE!

When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0.

Complaining

I called yesterday because my bill was 45.00 more because of a delivery charge of 45.00 the first guy couldnt explain it then waited 25 min for a supervisor who was rude and kept telling me I was lying that I didnt call in January. I called in January about my renew( and Ive been with yall 14 1/2 years which is unheard of but Im elderly and told him when I called to renew my service the guy told me I was rewarded for being with them so long so I can go month to month with the same great price but now Im getting charged more. I used less energy this month but my bill was 45.00 higher than feb. the supervisor got me so upset on the phone and I couldnt believe it. If not resolved I will be canceling. When I asked to speak to another supervisor he said I can hang up a recall. Wow. Julie 7134594186 just horrible being treated like a number

Unreliable, unhelpful

As a new customer dealing with this company was the worst ever. No one communicates no clear directions. Spent approx 1 wk waiting for a switch flick to get electricity. Hate that I have to pay for such terrible service.

Sneaky Customer Service Reps

One of the worst experiences in customer service, >30 minutes trying to understand what my rep Karla was saying. Goal was to find a new plan after my previous plan expired, and was shopping around for prices. During our conversation I had gotten a work-related call, and said that I would call them back. Next thing I knew, I had signed up for a plan. Sneaky, sneaky. My friend also had a similar communication issue with customer service. I get it, call center is in Mexico because it's less expensive. If I had to do a job that was not in my native language, it would be challenging to articulate like a native speaker. If Stream miscommunicates to their customers, what else will they do? I certainly don't blame Karla, her English was alot better than my Spanish. But if Stream management cares about customer satisfaction, they need to increase training or they will loose more of us.

What's wrong with stream

Been a customer for yrs and because of their policy I'll be switching companies

Terrible customer service, price gouging . Im being charged for disconnection and reconnection when my service was not disconnected or reconnected.

The worst electric company , your price goes up even with the same usage.

Not worth it

I noticed my bill increased even though I was supposed to be on a fixed rate plan. I called and tried to move my service and was on hold two hours before I decided to hang up and try again later. NO ONE should have to wait 2 hours and still not able to receive help. I'm truly disappointed.

Poor customer service

Called and tried to have the service transferred to my new address but was told that service was not available. I then requested to have power disconnected at the old location. unknowingly this was only a sales consultant . I was never told otherwise and considered it taken care of. Until i get a shock on my credit report for 146.00 dollars. after several attempts to get a certified customer rep I was told I never called to disconnect. I then told the rep that if I had not called how would I know they didn't offer service at my current location The only answer as I'm sorry Please be aware this company makes it hard to get the power turned off Its almost like the dish network equipment scam . were they disconnect and 3 months later bill you 500 dollars for equipment.

NOT WORTH IT!!

You can buy all the games you want but what they dont tell you is that you need a certain server to play some games!! THERE ARE NO REFUNDS!! and you wont find out what severs you need TILL AFTER you make a purchase!!

No loyalty

I am in the same boat as everyone else. 14 years with this company, rates always went up. I was lazy and didn't shop them , but this was the last straw. my rate was more than double than the market . I switched with 2 months left on the contract. they charged me the full cancellation fee, I called and asked for consideration or even competitive rates and got nothing There are better company

Shady Business

I previously had service with Stream that ended in 2017, it is now May of 2021. A random bill from Stream shows up on my credit report. 4 YEARS LATER!! I call to investigate. They say that I didn't cancel my service. Oh, really? Just so happens that I have the cancellation email. Does that matter?? No, they say my account was closed for lack of payment. BS! And it's for almost double my average bill during that time. Big Businesses are nothing more than crooks. So, my email is the same as it was then, but you don't email me to say that I have an outstanding bill, instead you go to the trouble to hire the worst rated collection agency I could find online, split what you say I owe with them, instead of contacting me directly?? Then their comeback is.. we sent you a final bill to the address of service. Geniuses aren't they?? The address where "I" cancelled service. After working very hard to improve my credit score, they managed to drop my score 60 points!! 4 years later!!

Billing totally screwed up

The internet site has not worked for months in taking my payment. It says the balance due is zero which of course is not true. I have to pay by phone and that takes substantially more time. I have asked them to fix the internet site repeatedly.

BAD COMPANY

How are they charging me for a week of no power during the winter storm that we had in February. I have gone back and forth with them to no help. Then he tells me that they this smart meter and if I wanted to I could go read it to see for myself. HOWWWWW! My meter box has a lock on it due to neighbors had before and so I never removed it. Ugh, I am so done with this company. I am changing them and please if anyone is reading this please choose someone else.

Pathetic

Like others, all of a sudden our bill doubled. They said it was accurate. We have never had a bill almost 500.00 in the middle of summer. They said it was because we average bill. We have done that with every company in the 30 years we have lived here. NEVER had a bill this high. Be careful, they dont warn you when its time to renew and you get whatever rate hike they see fit.

New Service Order

I was informed that because I am a disabled Senior Citizen on SSDI I could qualify for a waived deposit. I provided the information they requested, and it has been almost a month, and they are saying my account is not active because the information I provided is not what they need even though I sent what they requested of me. Stream is trying to impose a 1/2 deposit fee on me in Texas during the Texas Storm Power Outage clean-up. I do not feel Stream is operating in integrity. I was disconnected from the call, and not able to fill out my survey at the end of my call.

WORST COMPANY EVER!!! AVOID AT ALL COST!!!

I just got off the phone with this HORRIBLE company and its the BIGGEST SCAM EVER!!! I just moved back from OK after being gone from the state for 7 yrs and never had bills as high as I have them now. My bill for Jan was $272.00...HOWWWW???!!!! No one lives in my home except me and I work 60 HOURS/ WEEK. I signed up for weekly stats of my electricity and noticed that my daily price NEVER CHANGED....EVEN WHEN I WASNT HOME!!! I turn everything off when I leave and go to work. My tv stays off. I dont have a washer/dryer, and I turn the heating system OFF WHEN I LEAVE!!! The only thing running is what I cant turn off which is the fridge and the stove. After my bill from last month, I decided to take pictures and realized that my meter is SOMEHOW still being able to calculate 30/40 kwh for the day even when NOTHING IS ON!!! HOW IS THAT!!! The new bill came out today and it was $250.00. Now if Im turning everything off when I leave, how is it that the bill only went down $20.00? When I called in today, I was told that Im being charged a competitive rate for my area. Why is that when Im on FLAT RATE BILLING?!!!! Everytime, I asked the representative for their names and ID numbers, I got the run around. One dude transferred me because Im asked him that. Why would transfer someone and your job is to provide your name ANYWAY??!!! RED FLAGS ALL THROUGHOUT THE CONVERSATION. The lady told me that in order to get an extension for service, I had to pay $80.00 today to get an extension until Tuesday when I got paid after 5 pm. When I asked to be transferred to a supervisor, he said $8.52 to get an extension until Tuesday. RED FLAG!!!! When they turn your service off, its an automatic $50.00 to your bill. They are also turning my lights off in the cold weather. Its going to be in the negative here in Texas Monday night...I will be in the dark by noon on Tuesday if I cant pay my bill and I dont get paid until after 5pm. This is the worst company ever. You know people scamming when you cant get simple information such as their names and IDs to verify their information. If I want my meter read, its my RESPONSIBILTY to call ONCOR MYSELF, yet STREAM EBNERGY SAID THAT IT WOULD BE A $60 TO $100 CHARGE IF THEY COME OUT!!! How in the hell you gone charge me for something that I HAVE TO DO MYSELF???!!! I hope that this company goes out of business, but hey wont. All these electric companies and energy sources are in it together. This is ridiculous and for a single person like me thats having to pay a competitve rate when I dont have a FULL FAMILY IN MY HOME LIKE OTHERS is baffling to me. Why did I sign up for a flat rate then. I hope that Ill be able to sue for turnign my lights off in inclement weather...Screw this Company!!! I hope my review STOPS PEOPLE FROM GETTING THEM!!! Single people with no children DONT GET ANY BREAKS. Im paying for other peoples household with that competitive rate bs...NOT COOL AT ALL...I signed up for a FLAT RATE!!!

HORRIBLE ELECTRCITY COMPANY

I'm new to Texas and cut the electricity on in 22 September and I did the option to where I pay the $200 deposit in 3 payments along with the bill ( the provided that option due to being in the military). A week later I received an email stating I asked for my service to be cut off, and they sent me a bill of $200 and over. I called and spoke to several manager and they assured me it will be corrected. I asked how much would my bill be and they could never tell me. They never called me and updated me on anything and I had a $400 bill to pay in December. Now in 22 January my bill is $230 with late fees and everything, in which I paid the other balance in full already. The company is a rip off and I will be disconnecting my service with them.

Collections??

We cancelled our service and paid our final bill on the phone with customer service. Several months later, our account went to collections claiming we owe them money. Our account has said we owe $0 since we cancelled. Where did this charge come from? NEVER USE STREAM. THEY'LL DESTROY YOUR CREDIT WITHOUT ANY WARNING.

California to Texas mover

I had no idea how to choose an energy company this one was reccomended. Paying like 15 cents plus additional TPU charges. My bill has been 2X higher. They offer me a renewal at 10.2 cents but still higher than what the current low is for what I'm using which is like 8.8 with no hidden fees. Not the lowest out there. Using the advertised energy finders are all money makers. Finally I clicked on a link from my local city that sent me called power to choose. Free at last.

Horrible Horrible Customer Service

I absolutely hate this company, but it seems to be the most affordable in Houston. I will be looking around again this week. This company charges you for every little damn thing. They consistently give you a different due date only so they can charge you late fees and disconnect fees. This company has no loyalty to its long term customers. They give you a payment plan, only to change your due date and say you're late paying. And their uneducated customer resps can only say, "oh I'm sorry but there's nothing I can do about it." Your light bill is $80 but by the time their finish with fees and taxes your bill is almost $200. I'm moving out of this chit hole country where I will have solar power. America, Stream Energy and its staff can kiss my a**!

PLEASE, PLEASE, PLEASE DONT

Omg..Where do I begin..I'm a previous customer of Stream Energy and I must say, what a terrifying experience Its been with these fools...first off when I first signed up they tied me into a 3YEAR contract ( that should have been a red flag) and was told that the cancellation fee was gonna be $300 (another red flag)...I live in a 800 square feet...1 bedroom apt..my Bill's were consistently over $200/month..I called and called trying to find out why my bill was so high. But everytime I called, the customer service rep would beat around the bush trying to offer me $10 off etc...I finally switched to another provider cuz I was being suffocated to death with the BRUTALITY of the bills...I recently got a nasty notice from these damn fools threatening me that they are gonna send me to collections and ruin my credit..I switched services barely a month ago and the final bill just came in the mail today..not only could i not believe the final bill ($669), but the letter was so nasty and threatening my credit..I'm getting ready to bring them to the attention of the media so everyone will know how nasty they are...Please DO NOT GO WITH Stream Energy...They will RUIN YOU..also spread the word to everyone one you know..I want these devils to get HIT where it hurts..IN THE POCKETS.

Scam if I ever knew one!

This has been the worst experience ever with any electrical company. They lock you into a contract and then the prices begin to fluctuate. We also dont get the regular bill but always get the disconnect notice that adds on an extra $20 to the bill every month. I wish we wouldve never signed up for this company now were stuck paying $300 to get out of a contract which will honestly just save us mor money in the long run because thats how much service is costing us every two months. Do your research and choose another company!

Cheaters

After 7/8 years of being without this company, they decide to call me and say I have a outstanding balance and that they would go to court if I didnt pay it. This is absolutely ridiculous because i paid all of the bills.

Requesting new service

On hold at time of this writing for over 3 hours, still holding, spoke with DeAnthony, Jose, Sewena, Carlos, Amanda, John, Kevin. Still no service, holding to get account established. I don't know what has happened to this company.

Worst company ever

I called and was insulted with very devious language by a person that was clearly not in the U.S as he stated it laughing while i asked him to say the least when the terrible service was over he told me to go suck a dick bu the way their customer service reps are in Mexico not in Dallas

Ex Stream Decline

There is a pyramid scheme suit pending and it makes sense. There is a new number. Calling this number makes the caller navigate many menus just to find the state your account is in, Texas is 8. To actually talk to the service provider, Encore, you have to call them for service issues. For billing issues due to Covid, they have longer than normal wait times?? Why am I dealing with Stream when the energy provider is Encore?

Worst Website of All Utilities

Unable to pay bill after 10 attempts to pay online. Shows $ -0- balance due which is so wrong. Keeps tryiong to throw me to facebook.
Switching providers as soon as plan ends.

Stream Customer Service Suxs!!

Haven't recieved a paper bill in the mail since June 2020. And they don't want to do anything about it. Been with Stream Energy for 12 years. But their customer service has really when to hell in a hand basket the last 5 years. So I'm dumping them & finding me a new energy provider!!

Collection department.

After I cancel my service I call them twice to make sure my balance is paid off. The gentleman that answer my phone call said my balance is $0.00 Now I get a collection letter with balance of $51.00, I call them and all what I get is
" I sorry there is nothing I can do" even when was theirs fault.
Now they hurt my credit for life thanks to theirs " profesional " workers.

Inconsistent with bogus charges

My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid.

They cancelled my previous service without my permission

I enrolled online and it didnt give an option start date. I called and was told would get a reply in 2 days. Then the order was worked the same day. They cancelled my old provider who is going to charge $295 cancelation fee. I didnt ask for order to be worked same day I put in order. It didnt give me a chance to enter a due date

Too expensive

At first it was ok but now it's getting ridiculous.. From 110.00 to 150.00 to 175.00 and now 222.00 and my next is 272.. I am switching

Do NOT use Stream! -NEVER-

I was a loyal customer for Stream for several years. My bills kept getting bigger and bigger, when I would call and ask about it basically saying it's getting out of hand. I was switched over to "someone that could help me". I then explained the situation to them and asked if they were able to help, her reply was I can take your payment. ((Keep in mind I've been with them for years)) so I assumed they would hold their word. NOPE! After explaining the situation with them, they had the nerve to switch me over to "someone that could help" . Needless to say no one was able to help me understand why my bills were so expensive. THEY DONT HOLD THEIR WORDS. THEY SWITCH YOU OVER TO MULTIPLE PEOPLE. THEIR PRICE IS OUTRAGEOUSLY HIGH. IT'S AN AWFUL COMPANY TO WORK WITH. I RECOMMEND ENERGY OGRE

Liars

I spoke with customer service about a payment that was made on my account and i was giving the round around about returning the extra payment that was posted to my account, and also the money that was left over from the the bill i was informed that it would take 7-14 days to be returned by mail and it was already sent out already and it has been over a month and i haven't receive nothing yet then when i checked my account to pay my bill i noticed that it was posted to my account as if i had made a payment

Billing and account

Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this.

Lots of hidden cost

They sale you saying they have lower rate, but they quote you on higher usage and than they say oh we thought that was your usage. It happen to me, and i endup paying more now for 1 year. everything verbal on phone you will just received bill

Stay away !

I had 2 accounts with stream energy in the past, first of all their unit price is just too much for a 1 bedroom apt I was paying 200+ a month every month I finally got tired and tried to switch my services, they charged me current month bill in addition 30 days for idk meter cut charges and early termination fees which was 900+ for 1 bedroom I tried calling them like millions of times for help nobody even cared and hurted my credit pretty bad, i dont think anybody deserves this kind of treatment

Company does not value or care about there customers.

I have been with this company for almost nine years and this is the third time and the last time that they stick me with a bill over three hundred dollars. I didnt receive a bill in January but February comes and I receive a bill for two hundred and then a week later one for three hundred. I had to call to aske why and what was going on.They tell me they will give me time to pay it and it would be due in April. Its an pandemic and we have been in Shutdown. They didnt ask if I could afford or if I had lost my job. Yes I know I have to pay for electricity but it my company fails to provide the bill hows it my fault??

Unprofessional

I've been with stream since 2009. I'm not sure if someone new came in, but the customer service department is beyond awful. I moved in December and I contacted stream to advise of my new address change and a transfer services. The Rep that I spoke to made the mistake of not listening me and he placed me on a much higher rate plan. I went from a 2000 square-foot house to a 700 square-foot villa. My bill for Jan and Feb were $170 and $152. My bill was never that high at my prior address. Take note I was living is a 3 bedroom home.When I called to let them know this was a mistake. I spoke to a Supervisor by the nameor Mareno. He told me he could not do anything about the charges. I told him I wanted to cancel my service and he immediately told me "Okay." He could care less. I wonder how many other customers they are going to run off. I called TXU and I was given a very low rate that would not change for a year. I then received a call from a Kerri at the retention department. I explained to her all of the above. She tried to convince me to come back to stream. I told her I was not going back to be treated so poorly. She told me she would waive the $250 fee for my cancellation and she would go ahead and send the high bill to the "investigation department."I just received a call from a Manny from the investigation department. He was very rude and told me the rate was correct. I tried to explain to him that I was not a new customer and his response was comical. He told me he could not do anything about the charges. Why is this guy working there?I had to tell him how to treat customers. When you call someone and leave a voicemail. Speak at an average speed and make sure to repeat your number twice. When I called him his voicemail he did not state his name. Extremely unprofessional . I'm pretty disgusted with this company. Please take note that a contract must be signed for a set rate and they will change it at any moment, It was a great company when they began. I was treated well and respected. I'm guessing they grew and we are only a number to them. They have become greedy and I foresee customers cancelling their services sooner than later. Meanwhile I cannot get a hold of Kerri. When you hear STREAM run as fast as you can.

Bad Rep

The rep took my deposit for buisness account. Then get a call saying tax id isnt sufficient. Rep took two days and still told me i needed to wait. He threatened me and said let's meet in personal he wanted to fight. I called and handle it myself with streams buisness department. Then when I wanted to file a complaint it gets disconnected.

CUSTOMER SERVICE

I WAS PLACED ON HOLD FOR OVER AN HOUR , NO ONE GOT BACK WITH ME. I FINALLY HUNG UP. I CALLED TXU, GOT AN ANSWER IMMEDIATELY & GOT SERVICE SET UP TODAY.

Worst company

I have been with Stream more 4 years, but finally realized they're deceiving by all means. They decided not to send bills in order to charge late fees. I called them many times but nothing is done. They even decided by end not to send energy weekly report... They're more than worst

Significantly lowered my rate

I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.Now I have a great plan and with a fixed rate. No service issues to speak of.

Switched & Saved - for years

Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!

They're liars

Told me they except solar. Had solar installed. For 6 months I had the solar active, but not using it. Started using the service, thinking I had built up a lot of energy. Received a bill. Called and was told they don't except solar. Lost all the energy.

They are professional

I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again

Worst Company ever

Customer service is worst. They hang up on you. Had my electric on auto pay and got electric turned OFF! Their system is worst. They lie. Told me it would be up to 48 hours to get on. I have smart meter. They said AEP turns it on. AEP said that is not true. Stream can send signal. It's a run around. They are incompetent.

Carolynn J.

I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!

Worst service!!

I do not recommend getting new services with them. I have had them for almost a year & the customer service is horrible. I have never been late on a payment and they decide to take charge my account twice for a $234 bill!! Not once was there and consideration that I had other bills due. I was told 24-48 hours for a refund. The. After 48 hours I was told 7-10 days. Im waiting for my contract to end so I can cancel them all the way out. They are very in professional!

Customer Service is Nonexistent

I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider.

Very Disappointed, Stay Away!

This company was fine at first, decent rate. First of all, they wanted to go up on my rate at renewal time. Secondly, I couldn't pay the monthly bill unless I did it through their app (which was horrible btw) or there was always a convenience fee between $3-$5 so I played along with the app. So then i finally decide to go with another company for my electrical needs and when service with them ended, they stopped/ended/canceled my login account/app and are now forcing me to pay one of their wonderful fees for my last payment. Wrong, wrong, wrong. And if one is inclined to call them about any of these issues, have fun being being put on hold forever and never get any help. Stay away!

Do not get Stream... SCAMMERS

Scam. If it would let me rate 0 stars I would. This company does not deserve 1 star.The way Stream bills is ridiculous and when reading your bill it doesn't seem logical in their wording. Past 3 months I paid $90+ in fees each month. If you you are 1 day late in paying your you are looking at $90 in late fees. No lie. They are mostly foreign so they cannot understand American culture. The customer service is horrible and the supervisors are undertrained. The manager is the worst one. He goes by the name of Henry H. He is mean and doesn't care only about making money. He is prob the reason his representatives are rude. The supervisor promised me a $50 credit and Henry H took it away. This is a promise broken by an employee. I do not tecomend this company at all. Tske your money somewhere else. This company is cut throat and doesn't care about its Texas citizens. They shouldne even ve allowed in this state with such scams.

Review of Stream Energy Service

I used Stream Energy for approximately 1 year and six months in a 720 sq ft apartment. As a field engineer I travel frequently which results in monthly usages of less the 500 kWh a month. The plan I originally registered for was perfect. After a year, I consulted with a Stream customer service representative regarding a renewal package and was advised to register for the 24 secure choice plan. Before receiving my first bill, I tracked the estimated payment which showed a drastic increase. My monthly bill nearly doubled previous months. I called customer service to identify the possible discrepancy. I was told that the plan I registered for charges a fee for not using more than 500 kWh a month. I spoke to management to see if I could make changes being that I was no more than a few weeks into the contract and was told no. I voiced that I was advised this plan, despite the fact of me notifying the stream representative that my previous monthly usage had never surpassed 500 kWh. Management advised I pay $200.00 cancellation fee and choose a new stream plan. I was not made aware of the minimum usage fee beforehand and did not get a copy of my contract until my third call. I strongly encourage you to shopp around before dealing with Stream Energy.

Wayy too high

The price is good when you first sign up but once that contract expires run run run. They offer no incentives for loyal customers. I guess they feel like you don't have options and they can charge you what they want instead of what you ask for. Never again. I should have known better. My friend recommended me to stream cause she worked for them and I signed up as a favor to her. The worst service ever. I will never get stream again.

Stay away

I have been with STREAM energy for my residential account for 10 years. I left for an extended vacation so I missed one payment (less than $40) when I received my next statement I sent it along with the previous months charge and late fees before the due date. As my payment was in transit my power was cut off without ANY warning. I now have over $70 in connection fees.

Collections 7.5 years after disconnect

I used Stream in an apartment and disconnected services in 2012. I found a new collections account on my credit report, called stream and was told "it is from 3-20-2012, 7.5 years ago, I do see where you called to disconnect and ask for final bill. We didn't update your forwarding address and the bill was mailed to your apartment that was disconnected from services." One single bill was mailed, to an invalid address, and no other communication until today, 8-7-2019.

Expensive

Very expensive and they basically screw you. I was away for a whole month from my home. Turned off all the circuit breakers (except for the kitchen) and disconnected all my outlets and somehow my bill was 131!!!!! PLEASE DO NOT GET STREAM ENERGY THERE ARE OTHER COMPANIES THAT WONT SCREW YOU LIKE THIS COMPANY.

Current customer

Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.

Worst Customer Service Ever!!

Every month when I go to pay my bill there is always an issue. It becomes a 30-40 minute ordeal with lots of frustrations. Either their website isn't working properly, it gets hung up on loading after the confirmation page or I can't log in. After their recent "changes" to the customer support line, I have yet to find a way to speak to an agent. You get stuck in a loop of the automated system. Do not use this company. I am waiting for my contract to end, then I am moving on.

HORRIBLE CUSTOMER SERVICE CHANGES

I have been loyal stream customer since 2012, but recent changes to stream customer service & phone changes caused me to leave. Stream recently moved call center overseas and cannot communicate with service center reps, phone program is even worse. Cannot push zero to reach operator, on hold for full hour & reps still could not assist me or resolve issues. Unacceptable!!!!

OUTRAGIOUS RATES!!

I have been with Stream Energy for two years. When I moved, I renewed by service with them (not realizing my various options). When my first bill cam in and I had sticker shock - I began to question the plan I was sold. Upon further investigation, I was appalled at the rate with Stream Energy. When I called to try to renegotiate I was told there was nothing they could do - I was LOCKED in! I am the most upset because they had a record of my annual usage and sold me on a package that was far more than I ever used or needed. Yes this is my responsibility - but my recommendation is to RUN RUN RUN FROM STREAM ENERGY!!!!! There are a lot cheaper, more affordable options out there.

BUYER BEWARE

DO NOT use Stream Energy. They will not fulfill their agreement. They just want customers to sign up & the customer service is HORRIBLE!!! You'll be on hold for almost an hour each time you contact them but your questions/issues never get answered or resolved. They will promise you the moon to sign you up but in the end they'll not follow through with what they promised. As for their rates...Get prepared, it will cost you more than the others.

Overcharging elderly people

I have been a stream customer for several years. We own a business as well as use stream at our residence. I recommendedstream to my elderly mother. I have been late on making a payment in the past and was never charged a reconnection or a disconnection fee. This is what Stream has charged my elderly mother even though she was in the hospital and that caused her to pay late. She has been a stream customer for 4 years and has never missed a payment before. Let me stress that she was late on a 42.80 statement but got it paid up before the next Month was due. We will be canceling our account with Stream as soon as possible. Stream will lose 2 residential accounts as well as our business Steel & Alloy Specialties. One customer service rep said he could credit 50.00 then when i asked to speak to a supervisor he said that offer would be taken off the table.

Stream Energy #1 in my books

I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,

Elusive live agent

I can't get a live agent or pay my bill. They changed their voice options format. Push a number no longer exists. Push 1 for billing and then everything is voice. I lose my voice twice a month due to my disability. I'm not computer literate and Done trust internet payments. I now need to find another energy provider because of this discrimination against the disabled. That's a good LEGAL reason why to break contract without fees.

Review on stream energy

We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do

STREAM IS THE WORST

I've been with stream for almost 4 years now. At first the prices were great around $100-120. Since 2018 my bill has been getting higher. Sometimes the bill can reach up to almost $400!!!!! I called and asked them why my Bills are so high and they just tell me I must be using something that causes it to go up. That is bullcrap!!! I always turn everything off before I go to bed and there is no damn reason my bill should be up that high. They have disconnected my electricity now without notice. I paid some of it as it's so high and I dont have enough money to pay the whole thing every time payment is due. I called customer service and they said they disconnected it because we havent paid since November of last year. How does that even make any sense? And at the last second she said oh never mind it just came up on the screen. Your power should be on within 24 hours to 2 days!!!!! What? It's hot and I have animals I am not gonna be with them much longer because they are terrible and disgusting. The customer service is a joke. I am not pleased and I dont care if I have to pay a disconnection fee I want out of this! Sick and tired of their crap!!!!!!!!!!

WORST CUSTOMER SERVICE EVER!!!!!

Spent an hour on hold for a resolution they were to give me in 48 hours. They need 3 more days. Really... to listen to my phone call with rep when he put in move out date wrong. They are charging me for another apartments usage due to their error. Not only am I paying for other apartment. I have to pay usage for the apartment they turned off to the apt management at a higher rate due to this error. I have been a loyal customer for 5 years. It is time for my renewal. Time to leave. As for resolving my case they cannot do it in the specified time they gave me. They provided no update to this not ready to be resolved, to keep me from being on hold for no news!

Do not use them!!

If I could give them 0 stars I absolutely would!!! These people are scammers! Do not use them!!!!!!! They made a miskey with my apartment number and when the bill never got paid they rolled it over to my actual bill for my for the balance for an apartment that I did not live in!!! When I called to find out why my bill for an APARTMENT was $367 (I work 40 hours a week and its one person in this apartment) they informed me of this!I was signed up for the power budget plan, which in itself is a scam, on my previous plans with other providers I never used over 700 kWh and with them (on the 1000 kWh plan) I was consistently over with absolutely NO change in my daily habits! Its a scam to get more money from you in the end!! Moving forward, They refused to take off the bill for the other apartment without me having to file fraud when it was clearly a miskey on their part. DO NOT, I REPEAT, DO NOT USE THIS COMPANY! Customer service wasnt at all helpful and had no interest in helping rectify this situation. Guys save yourself some money and frustration and just NO!

Unfair practices

We made the mistake of renting one of our rental properties to a relative. At first she paid her rent faithfully. But, as time passed she quit paying her rent. We had to evict her from the house. We had to get a 'Writ of Possession' and have the Constable move the tenant out.Needless to say we have lost a great deal of money on this.I called to have the electric turned on on the house so we could make repairs. (The house is so bad we have to gut it). Stream energy told me there is a switch hold on the property. I told them I would send them my court papers showing us as landlord evicting her as tenant. Which I did. And I gave them my account number with them, showing I have good payment history. I further told them to pull my credit report which shows I pay my bills. My credit score is 8.3.They said unless I pay the $300.+ bill they will not turn it on. I have spent a week working on this and getting nowhere.  So today they told me that in the past I had paid two of her bills so that made me legally responsible for her bills. I did not ever really pay her bill. She did give me cash and asked me to pay her bill over the phone once or twice so it would not be turned off. How does this make me legally responsible for her bill?  I really need to get the electric turned on at this rental property. But I feel like it is a slap in the face to expect me to pay her bill after she has cost us thousands of dollars. I also do not see how I could be held legally responsible for another persons bill.

Terrible customer service

I paid my bill then 5 days later (the due date) they took my payment again. They said I signed up for auto pay....which I didnt. Im confused how you take payment in a zero balance. I spoke with 3 people in customer service and they stumble over their words trying to cover up everyones lies. They wanted nothing to do with helping me. I still dont have the money refunded. They didnt process my refund until 6 days after I called and then I was told it will take another 3-5 days to show in my account. They dont care about their customers. I should have never left my last electric company.

Poor customer service

Their customer service is terrible. They do not care about the customers and they would not waive any fees or try to fix the issue even if its the first time happening and specially if its something that went wrong with their billing portal. If something goes wrong when paying your bill, they wont fix it, so think twice before getting their services. That is why will be cancelling my account with them.

Worst company ever!

I turned stream on in my 1300 bedroom house. I decided to do the free nights. First months bill 372.00 Minus free nights. The next month was 582.00 and 3850 kw used. This is not possible seeing As I leave everything off during the day and my daughter and I are at work and school. Oh the 582.00 was minus the free nights and wknds. So I called telling them there has to be something wrong. I dont know why customer service cant help you in any way but here is no point in calling them either. They dont know what is going on. Worst company!

My payment was posted to the wrong account

Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am...

Stream saved my business tons of money

I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.

Do not trust this company!

Very unreliable! They are good for the 1st year but after that, they offer me the $78 flat rate plan based on my average electric usage from the past year. Guess what? I recieved a bill worth more than $200! They never explained to me that the $78 flat rate is only for the first 500kwh, anything over that will be outrageous. This is the first time Ive paid over $200 for the past 18yrs. They did not mail me the contract details but they claim that they emailed it to me. I told them that I did not received it. It turns out that they have a wrong email address in thier system The plan was not clearly explained to me. I even told them to play the telephone recording when they offered me the plan. With lack of explanation. I switched back to my original energy company the next day since lve used them for the past 9 yrs. They offered me a lot of incentives just to switched back including reimbursement of the $250 early termination fee by Stream energy. I regret using this company. Never again!

Prices are ridiculous

I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $300 and something ridiculous. With my previous company wich now I regret switching to this scam company my bills before was less the 180. On this last month I paid my light bill 300.67 before the due date cause I didn't want to forget to pay for it and get billed for late fees few days after I see my bank account I was charged 2 times that's 600 I called them and they stated I was in auto pay like wtf when did I sign up for autopsy. I cancelled my svc with them and now I have to wait 2-5 business days to get my 300 back. DO NOT SIGN UP FOR STREAM ENERGY!!!!!

Watch out for $10 charges x 2 every month!

I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."

Watch out for $10 charges x 2 every month!

I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."

Terrible

They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them!

Be careful! Make sure to pick a plan that fits for you not for them!

I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions.

Great Company & Service

Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!Thank you Stream!

Service

Been with stream for a year now never had any problems with my bill or customer servixe

They lost a customer

Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 2018. Instead they doubled my May bill, giving my 2 separate May invoice and not saying anything about it. I had to call customer service to find this out. The least stream could do is accommodate the customers that are receiving 2 bills for May 2018 because that situation was not the customers fault!

WORST COMPANY EVER!

WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVICE AND ARE CHARGING ME THE CUSTOMER SERVICE AND THE SUPERVISOR I SPOKE WITH WERE LIARS!!! SAID I NEVER CALLED BUT VERIFIED MY FORWARDING ADDRESS!! ARE YOU KIDDING ME?????!!!! I AM LIVID!!!! I WOULD SAY STAY FAR FAR AWAY FROM THIS COMPANY! THEIVES AND LIARS!! WE HAD ISSUES THE ENTIRE TIME WE HAD THEM AND THIS IS JUST THE ICING ON THE CAKE!

BEWARE!!!!

Been a customer for several years, was pleased in the beginning. However recently moved to a new location and called to transfer my services and was told my request was completed on the 4th day of the month instead of the 2nd like requested. I had power when I moved into my new home so I assumed the transfer had completed and everything was okay. On the 6th day of the month I come home and I have no power! I contact oncor to see if it is an outage in my neighborhood and I am informed that there's no outage but they received a move out notice for my address that's why services were disconnected and they do not have a move in notice. So I contact stream only to be told that they are having system issues and orders are being delayed. I have been without power for 16 hours and oncor still haven't received a move in request so they can restore my power! Even after speaking to several supervisors at stream being assured that the request was sent as a priority (I have a child with a severe breathing condition) I still have no lights and no timeframe as to when I will have lights!

Final bill issues

Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.

Lies

I started with stream years ago everything was fine for about 5 years... Id recommend them to everyone. But I moved & about 11 months later received 2 bills due 5 days apart... Im thinking this is most definitely a mistake. The csr told me it was a glitch in they system 11 months ago & that my bill juz generated.... So I tell them theyre out there freaking mind thats not my problem but I paid the bill. Now together its about $248 but I paid it.... next few bills was ok. But then here cums a $284 bill & I paid it cuz of the cold I knew I might have used more electricity than normal. I was also skeptical cuz out of my many years of being with them Ive never had a bill higher than $108-$122 n thats a summer bill. My bill is usually less than $80. I complain to my self for the $284 bill but paid it. So I took extra work working 7days a week 2 jobs morning & night & here comes my latest bill @ $420 there aint no way in thats possible. Im going to cancel my contract & since my credit is good Ill pay them &600+ which is the bill & cancellation Stream gots to go!!!! Ive seen reviews n thought these ppl have to be lying stream is soooo good for me I have signed 3 contracts with them but noooow I see what these ppl mean... stream is ridiculous

Stream Energy is horrible

I had the worst experience with Stream Energy. I just recently moved into a new home and got their services November 14th. My first months bill was $90. I didnt completely move into the home until November 20th so I barely used electricity. I work a lot so Im barely home, the next month my bill was $400. I was shocked. I called them as soon as I could and explained to customer service and tried to explain to them that something had to be wrong with my meter and asked if someone could come check it out. The lady had the worst attitude and just told me to pay the bill. When I kept trying to explain to her that he bill didnt seem right seeing as though I didnt use that much electricity and that we had two black outs in my neighborhood within the time Ive stayed there she just transferred me over to someone else who told me to just pay and that they werent coming to check my meter. Ive recently read a lot of comments & I see that theyve been over charged as well. I believe that we should get together and form some type of petition about how horrible they are to their customers.

HORRIBLE

Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my service would be disconnected he stated NO you are good. Dont believe them.... I was disconnected away 30 minutes after the conversation. Charged a reconnection fee also, No one had answers of why i should still have to pay that fee. rep also told me my services were on at the time of the call, they were NOT. Took 5 calls back to them, supervisor transfer and still nothing. Their fees are cheap to get the service, however they are extremely difficult with everything else. FIND ANOTHER SERVICE COMPANY.

Love Stream

Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!

Facts

My bill is printed around the 16th. I receive the bill around the 25th. The bill is due the 4th. My bill runs anywhere from $200-$600 so I don't always have the full amount in 10 days. If I do not pay my bill by the 4th I'm charged $40 late fees and disconnects after the 17th. I have even received calls from the electricity provider saying stream has set to disconnect you can you please just pay your bill if you haven't already so we don't have to come out there. Here are the facts that they are a joke of a business.

Didnt even start

I was checking rates and called customer service because I couldn't see their rates on internet. The guy was so rude and told me he had people waiting on hold to sign up and I could just go online to Texas rates and see for myself. That made up my mind not to even think about using this company. Terrible customer service.

Great company!

Great company!

Stear clear!!

DO NOT use this company!!! They have figured out a way to get my bill up to an amount that almost nobody could afford and I can't switch companies until it's completely paid off! They trap you and take full advantage of you!!

Cheat!!

I was told the price was 5.2 but never mentioned they add oncor charges so your actual rate is 0.086. Don't be trapped

Worst company ever!