Reviews for Stream Energy

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The best review categories for Stream Energy are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.7 stars.

Reviews Overall

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Recent Good Review from Chelsea

Significantly lowered my rate

I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.
Now I have a great plan and with a fixed rate. No service issues to speak of.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chelsea from Pearland, TX on February 11th, 2020

Most Recent 5 Star Reviews

50 Customer Reviews Written Overall

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Likely to recommend

Significantly lowered my rate

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Likely to recommend

— Chelsea from Pearland, TX on February 11th, 2020

Switched & Saved - for years

Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!

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Likely to recommend

— Terri from Pilot Point, TX on February 10th, 2020

Carolynn J.

I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!

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Likely to recommend

— Carolynn Johnson from Deer Park, TX on November 11th, 2019

Stream Energy #1 in my books

I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,

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Likely to recommend

— Merlinder A. from Balch Springs, TX on June 7th, 2019

Review on stream energy

We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do

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Likely to recommend

— Courtni from Tyler, TX on April 30th, 2019

Stream saved my business tons of money

I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.

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Likely to recommend

— Happy Customer from Houston, TX on November 3rd, 2018

Great Company & Service

Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream!

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Likely to recommend

— H. Dean from North Richland Hills, TX on June 18th, 2018

Love Stream

Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!

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Likely to recommend

— S. Palacios from Weslaco, TX on December 10th, 2017

Great company!

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Likely to recommend

— Paige from Dallas, TX on August 29th, 2017

Awesome service

I even get free energy just as the associate said.

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Likely to recommend

— D Helps from Fort Worth, TX on June 25th, 2017

Most Recent 4 Star Reviews

44 Customer Reviews Written Overall

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Likely to recommend

They are professional

I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again

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Likely to recommend

— Mayela Nielsen from Dallas, TX on November 13th, 2019

Service

Been with stream for a year now never had any problems with my bill or customer servixe

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Likely to recommend

— Sharon from Houston, TX on May 29th, 2018

Jude avant`

Stream energy has always given us the best rates for electrical consuption.
the only fault that i find with them is difficulty in paying bills , communication in general

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Likely to recommend

— Jude Avant from Grand Prairie on October 11th, 2015

Would recommend

Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan.

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Likely to recommend

— C Leo from Plano on November 19th, 2014

Much lower rates with Stream

My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket.

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Likely to recommend

— Susan from Dallas on October 16th, 2014

Great Rates Great Company

Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing.

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Likely to recommend

— Shelton from Killeen on April 24th, 2014

Awesome!

Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!!

Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service.

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Likely to recommend

— Nancy Morrish from Mesquite on February 28th, 2014

Better price for electricity

I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service.

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Likely to recommend

— S B Bird from Waco on November 4th, 2013

Excellent service, excellent prices!

I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.

Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat.

I have not needed customer service, so can't rate that accurately. I do recommend Stream.

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Likely to recommend

— Mike M from Houston on September 2nd, 2013

I Love this Company.

Ever Since I switched energy companies I have saved so much money on my light bill.

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Likely to recommend

— Priscilla from Houston on April 12th, 2012

Most Recent 3 Star Reviews

18 Customer Reviews Written Overall

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Current customer

Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.

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Likely to recommend

— Selena Vee from Odessa, TX on July 1st, 2019

My payment was posted to the wrong account

Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am...

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Likely to recommend

— Kat Gilstrap from Fort Worth, TX on December 21st, 2018

Best rate in Abilene TX

Best rate you can find in Abilene TX , as long as you pay your bill on time each month

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Likely to recommend

— Lisa Williams from Abilene on June 24th, 2014

Ok while under contract then POW!

Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you!

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Likely to recommend

— Donna Webb from Villas on March 26th, 2014

No problems in two years of service

I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy.

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Likely to recommend

— Jodi L. from Houston on February 8th, 2014

Killeen

They are by far the cheapest company here in killeen. Haven't seem
to run into any issues other than their very rude customer service.
Have never been late or missed a payment except for one time
when I was in the field I called a day late and they were completely
rude Like it was her money. I felt as if I forgot to pay her directly.
The customer serivce needs to change

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Likely to recommend

— Danielle from Killeen on May 1st, 2012

Gunnerbb

I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me.

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Likely to recommend

— A.J. McCann from Santa Fe on June 24th, 2011

Evolving Company

I have been with Stream for a few years now. They have now incorporated better services and payment options that makes me hesitant to join a competing company. They have always given notices and reminders when I forget to pay, and never quickly to jump on cutting the power. They have even removed some fee's for me a few times. The prices aren't the absolute lowest, but peace of mind is worth more than $2-$3 a month.

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Likely to recommend

— Robert from Kemah on March 17th, 2011

Going Elsewhere for a better rate.

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— Avalon Pyramid Dojo from Princeton on March 7th, 2011

Pleased!!

I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different.

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Likely to recommend

— Anonymous from Grand Prairie on January 3rd, 2011

Most Recent 2 Star Reviews

30 Customer Reviews Written Overall

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Likely to recommend

What's wrong with stream

Been a customer for yrs and because of their policy I'll be switching companies

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Likely to recommend

— Robert Hillyard from Abilene, TX on October 13th, 2021

No loyalty

I am in the same boat as everyone else. 14 years with this company, rates always went up. I was lazy and didn't shop them , but this was the last straw. my rate was more than double than the market . I switched with 2 months left on the contract. they charged me the full cancellation fee, I called and asked for consideration or even competitive rates and got nothing There are better company

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Likely to recommend

— Dt From Katy from Katy, TX on May 18th, 2021

Billing totally screwed up

The internet site has not worked for months in taking my payment. It says the balance due is zero which of course is not true. I have to pay by phone and that takes substantially more time. I have asked them to fix the internet site repeatedly.

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Likely to recommend

— David from Gregory, TX on May 11th, 2021

Collection department.

After I cancel my service I call them twice to make sure my balance is paid off. The gentleman that answer my phone call said my balance is $0.00 Now I get a collection letter with balance of $51.00, I call them and all what I get is
" I sorry there is nothing I can do" even when was theirs fault.
Now they hurt my credit for life thanks to theirs " profesional " workers.

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Likely to recommend

— Isael J from Spring, TX on August 4th, 2020

Inconsistent with bogus charges

My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid.

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Likely to recommend

— Anon from Del Rio, TX on July 20th, 2020

Billing and account

Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this.

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Likely to recommend

— Dc from Houston, TX on May 23rd, 2020

Customer Service is Nonexistent

I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider.

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Likely to recommend

— Ruth from Humble, TX on September 24th, 2019

Be careful! Make sure to pick a plan that fits for you not for them!

I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions.

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— Eprz69 from Houston, TX on June 19th, 2018

Final bill issues

Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.

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— HORRIBLE CUSTOMER SERVICE from Houston, TX on April 5th, 2018

Don't leave them you will pay

I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me.

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Likely to recommend

— UPSET from Brady, TX on August 8th, 2017

Most Recent 1 Star Reviews

263 Customer Reviews Written Overall

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Complaining

I called yesterday because my bill was 45.00 more because of a delivery charge of 45.00 the first guy couldnt explain it then waited 25 min for a supervisor who was rude and kept telling me I was lying that I didnt call in January. I called in January about my renew( and Ive been with yall 14 1/2 years which is unheard of but Im elderly and told him when I called to renew my service the guy told me I was rewarded for being with them so long so I can go month to month with the same great price but now Im getting charged more. I used less energy this month but my bill was 45.00 higher than feb. the supervisor got me so upset on the phone and I couldnt believe it. If not resolved I will be canceling. When I asked to speak to another supervisor he said I can hang up a recall. Wow. Julie 7134594186 just horrible being treated like a number

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Likely to recommend

— Juliana Colletti from Katy, TX on April 8th, 2022

Unreliable, unhelpful

As a new customer dealing with this company was the worst ever. No one communicates no clear directions. Spent approx 1 wk waiting for a switch flick to get electricity. Hate that I have to pay for such terrible service.

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— T from Humble, TX on February 2nd, 2022

Sneaky Customer Service Reps

One of the worst experiences in customer service, >30 minutes trying to understand what my rep Karla was saying. Goal was to find a new plan after my previous plan expired, and was shopping around for prices. During our conversation I had gotten a work-related call, and said that I would call them back. Next thing I knew, I had signed up for a plan. Sneaky, sneaky. My friend also had a similar communication issue with customer service. I get it, call center is in Mexico because it's less expensive. If I had to do a job that was not in my native language, it would be challenging to articulate like a native speaker. If Stream miscommunicates to their customers, what else will they do? I certainly don't blame Karla, her English was alot better than my Spanish. But if Stream management cares about customer satisfaction, they need to increase training or they will loose more of us.

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Likely to recommend

— Ex-Stream Customer from Irving, TX on January 27th, 2022

Terrible customer service, price gouging . Im being charged for disconnection and reconnection when my service was not disconnected or reconnected.

The worst electric company , your price goes up even with the same usage.

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Likely to recommend

— Nyoka Mcgregor from Houston, TX on September 9th, 2021

Not worth it

I noticed my bill increased even though I was supposed to be on a fixed rate plan. I called and tried to move my service and was on hold two hours before I decided to hang up and try again later. NO ONE should have to wait 2 hours and still not able to receive help. I'm truly disappointed.

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Likely to recommend

— Unhappy Customer from Houston, TX on July 29th, 2021

Poor customer service

Called and tried to have the service transferred to my new address but was told that service was not available. I then requested to have power disconnected at the old location. unknowingly this was only a sales consultant . I was never told otherwise and considered it taken care of. Until i get a shock on my credit report for 146.00 dollars. after several attempts to get a certified customer rep I was told I never called to disconnect. I then told the rep that if I had not called how would I know they didn't offer service at my current location The only answer as I'm sorry Please be aware this company makes it hard to get the power turned off Its almost like the dish network equipment scam . were they disconnect and 3 months later bill you 500 dollars for equipment.

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Likely to recommend

— James Marling from on June 10th, 2021

NOT WORTH IT!!

You can buy all the games you want but what they dont tell you is that you need a certain server to play some games!! THERE ARE NO REFUNDS!! and you wont find out what severs you need TILL AFTER you make a purchase!!

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— DJ143D from 89052 on June 9th, 2021

Shady Business

I previously had service with Stream that ended in 2017, it is now May of 2021. A random bill from Stream shows up on my credit report. 4 YEARS LATER!! I call to investigate. They say that I didn't cancel my service. Oh, really? Just so happens that I have the cancellation email. Does that matter?? No, they say my account was closed for lack of payment. BS! And it's for almost double my average bill during that time. Big Businesses are nothing more than crooks. So, my email is the same as it was then, but you don't email me to say that I have an outstanding bill, instead you go to the trouble to hire the worst rated collection agency I could find online, split what you say I owe with them, instead of contacting me directly?? Then their comeback is.. we sent you a final bill to the address of service. Geniuses aren't they?? The address where "I" cancelled service. After working very hard to improve my credit score, they managed to drop my score 60 points!! 4 years later!!

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— Damon from Houston, TX on May 17th, 2021

BAD COMPANY

How are they charging me for a week of no power during the winter storm that we had in February. I have gone back and forth with them to no help. Then he tells me that they this smart meter and if I wanted to I could go read it to see for myself. HOWWWWW! My meter box has a lock on it due to neighbors had before and so I never removed it. Ugh, I am so done with this company. I am changing them and please if anyone is reading this please choose someone else.

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Likely to recommend

— Lynn from Round Rock, TX on May 3rd, 2021

Pathetic

Like others, all of a sudden our bill doubled. They said it was accurate. We have never had a bill almost 500.00 in the middle of summer. They said it was because we average bill. We have done that with every company in the 30 years we have lived here. NEVER had a bill this high. Be careful, they dont warn you when its time to renew and you get whatever rate hike they see fit.