Compare Just Energy Plans, and Rates to Save

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.

About Just Energy

Founded in 1997 as Energy Savings Income Fund, Just Energy is a natural gas and electricity retailer now operating in the Canadian and American markets, as well as in Germany and Japan.

Since its start, the company has expanded its natural gas and electricity retailer operations into several markets. In 2009, the company completed the acquisition of Universal Energy Corporation, gaining control of National Home Services. It would later sell National Home Services for $505 million. In 2011, the company renamed itsel Just Energy Group and acquired Texas-based electricity provider Fulcrum Retail Holdings LLC, and expanded operations in the Texas market. In July 2012, the company entered the European commercial energy market in the UK, Ireland, and Germany. In late 2017, Just Energy partnered with Sam's Club to set up sales kiosks at 700 stores throughout the U.S. to build on its customer base, especially in Texas where its current affiliate companies include Just Energy, Tara Energy, and Amigo Energy.

Currently headquartered in Houston, Just Energy is refocusing itself on its North American markets where it serves approximately 1.6 million residential and commercial customers. The company seeks to deliver dependable, predictable products, value, and service while maintaining its strong commitment to the communities its serves.

Just Energy Account Portal

Just Energy's My Account Portal gives Texas electricity customers 24/7 access to their account via their computer or mobile device. Customers can examine their usage history and track it down to the day and hour. A great tool is the bill estimator which can produce near-real time estimates of current usage to predict upcoming bills. Customers can also use the Just Energy web portal without having to login to securely pay bills through the Online Quick Pay feature (there is a $2.49 convenience fee).

Just Energy also helps customers stay informed via their smart device with the “My Just Energy app”. This app lets customers pay bills, view account information, set up auto-payments, view billing history, and alerts customers when a new bill is ready. Reviews at the Apple App store gives the iOS version 2.5 stars. The Google Android version fares only slightly better with 3 stars.

Just Energy EFL and Plan Expiration

What happens at the end of the electricity plan contract is very nearly the last thing any Texas electricity customer thinks about. But knowing what to expect can save you a lot of headache and money. Texas law states that Texas electricity customers shall be notified (by mail or electronically) at least 30 days or one billing cycle prior to the date of contract expiration, but no more than 60 days or two billing cycles in advance of contract expiration for a residential customer.

Just Energy 's terms of service make it clear that their variable rate plans and fixed rate plans do not have the same rules about notifications for rates.

For variable rate/month-to-month customers, Just Energy will not notify the customer about rates changes. Just Energy can change variable rate prices at any time and for any reason. And the rate can change every month.

For fixed rate customers, Just Energy sends out notices at least 30 days before the end of the initial contract term. This contract term notice tells customers that if they do not renew their contract or switch by the time the contract ends that they will be automatically switched to Just Energy's month-to-month variable rate default plan.

That means that if your new 12 month plan began on January 1, you should expect a contract term notice later that year by December 1 at the latest. If you don't renew with Just Energy or switch to a different plan or provider, your account will roll over to the variable default rate plan. When that happens, your next bill's rate could jump by 2 or 3 times the amount you were originally paying during the contract period.

So, when you receive your plan's expiration notice, it's time to shop for a new plan.

Just Energy Plans

Just Energy currently has 4 plans available on our site.

Our Rate Comparison Page will let you compare 4 different Just Energy Rates

Not sure what kind of Just Energy plan you're looking for?
Browse Just Energy Plans and Products

Type Company & Plan Term
Bill Credit Base Saver III - 12 12
Bundled Rate Just Energy Web - 24 24
Fixed Rate Just400 Advantage - 24 24
Bundled Rate Just Energy Web - 12 12

View Just Energy Rates in Your Area

Just Energy Ratings

The overall score for Just Energy is 2.28. Their best category was Products where they earned a score of 3.04, while their worst rating came in at 1.00 in Communications. More detailed information on these ratings is available on our Just Energy Rating Detail page.

  • Rating Overall
  • 2.28
  • Market Perception
  • 2.52
  • Operations
  • 2.43
  • Products
  • 3.04

Just Energy Frequently Asked Questions

Texas electricity deregulation, and Retail Electricity Providers can be complicated.

To answer your frequently asked questions about Just Energy read on.

What is the cheapest electricity plan that Just Energy has?

The cheapest Just Energy plan is Just Energy Web - 24 with a rate starting at 15.5¢ per kWh. Customers of Just Energy can expect their average bill to fall around $154 per month on this plan. This plan's early termination fee is $175. This is a 24 month plan.

More details on this plan can be found on the Just Energy Web - 24 plan page or by calling 866-435-1006.

Just Energy has 3 more plans with rates starting at 16.5¢ per kWh@1000/kWh and estimated monthly bills starting at $164.

Where can I order Just Energy electricity?

You can find 4 plans starting at 12.9¢/kWh on our Just Energy plans and products page.

What do customers think about Just Energy?

The average customer review in Texas is 1.8. The average Just Energy customer review is 1.7 / 5 stars. For a different take you can go on over to our company ratings page for Just Energy

Why is my electricity rate higher than when I signed up?

The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle.

Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle.

The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

What are the cheapest natural gas plans that Just Energy has?

This retailer does not offer any natural gas plans in your area at this time.

Does Just Energy have no-deposit plans?

Unfortunately, Just Energy does not offer any non-deposit plans at this time. Popular non-deposit plans from other reps are:


What if I'm interested in buying Just Energy's energy plans?

We currently do not offer any Just Energy plans at this time.

Other popular plans you can try instead are Hello Energy's Free Weekends starting at 17.3¢/kWh or Hello Energy's starting at 0¢/kWh just to name a few!

What companies are similar to Just Energy?

Some companies that are like Just Energy in price range and user ratings are Hello Energy and Hello Energy.

Here is an overview of these two:

Hello Energy:

  • Average Plan Rate: 19.9¢/kWh
  • Plan Types: Pre-paid
  • Cheapest 12 Month Fixed: -
  • Cheapest 24 Month Fixed: -
  • Average User Rating: 0/5.0

Hello Energy:

  • Average Plan Rate: 19.9¢/kWh
  • Plan Types: Pre-paid
  • Cheapest 12 Month Plan Fixed: -
  • Cheapest 24 Month Plan Fixed: -
  • Average User Rating: 0/5.0


Is Just Energy good?

Just Energy has a customer rating of 1.5/5.0 stars (this is out of 356 reviews). This score is calculated by averaging the total number of reviews in our website.

What are some good companies in my area?

In , Texas there is:

  1. 4Change Energy 4/5.0 with an avg. plan rate of 18.5¢/kWh.
  2. Energy Texas 3.9/5.0 with an avg. plan rate of 14.2¢/kWh.
  3. Chariot Energy 3.6/5.0 with an avg. plan rate of 22.1¢/kWh.
  4. Constellation 3.4/5.0 with an avg. plan rate of 19.6¢/kWh.
  5. Champion Energy Services 3.3/5.0 with an avg. plan rate of 14.9¢/kWh.
  6. Veteran Energy 2.7/5.0 with an avg. plan rate of 18.6¢/kWh.
  7. TriEagle Energy 2.5/5.0 with an avg. plan rate of 16.8¢/kWh.


What are some cheap electricity plans in my area?

The most affordable electricity plans in , Texas are:

  1. Frontier Saver Plus 12 for 12 months starting at 13.8¢/kWh.
  2. Simply Bright 6 for 6 months starting at 13.9¢/kWh.
  3. 36 Inflation Fix for 36 months starting at 14.1¢/kWh.
  4. Simply Bright 36 for 36 months starting at 14.5¢/kWh.
  5. Bigger Than Texas 24 for 24 months starting at 14.6¢/kWh.


How much do electricity plans cost per month?

The monthly bill will vary by season (with the winter and summer seasons being the more expensive periods) and the size of your home. In 2022 in , Texas, the average electricity plan rate is 0¢/kWh. On average, that means

  • A small home will use around 500kWh of energy times 0¢/kWh totalling $0 per month.
  • An average-sized home will use around 1000kWh of power times 0¢/kWh totalling $0 per month.
  • A large home will use around 2000kWh of power times 0¢/kWh totalling $0 per month.

You can price electricity plans in your area here.

Featured Plans for Just Energy

These are a few plans that we think you'll like. We also have a more detailed listing of all TX plans for Just Energy, or you can use our Just Energy Rate Comparison Page to find a great deal

Base Saver III - 12
  • 14.5¢/kWh
    at 1,000kWh
  • 12 month Bill Credit Non-Renewable
  • $176/mo.
    est. avg. bill
    Based on a yearly usage curve averaging 1,000 kWh per month
  • 12 month
  • Bill Credit
  • Non-Renewable
Just Energy Web - 24
  • 15.5¢/kWh
    at 1,000kWh
  • 24 month Bundled Rate Non-Renewable
  • $154/mo.
    est. avg. bill
    Based on a yearly usage curve averaging 1,000 kWh per month
  • 24 month
  • Bundled Rate
  • Non-Renewable
Just400 Advantage - 24
  • 15.9¢/kWh
    at 1,000kWh
  • 24 month Fixed Rate Non-Renewable
  • $200/mo.
    est. avg. bill
    Based on a yearly usage curve averaging 1,000 kWh per month
  • 24 month
  • Fixed Rate
  • Non-Renewable

Just Energy In The Community

Just Energy is mindful of its place in the community since its activities effect those very communities it serves. This is why Just Energy and its affiliates (including Tara Energy, and Amigo Energy) are committed to corporate social responsibility and getting involved in activities that benefit the community. That includes pursuing policies and practices that address social and environmental concerns as well as event sponsorship, charitable donations, and community and corporate fundraising.


In Texas:

  • Just Energy is proud to be the official home energy sponsor Central Hockey League team, the Texas Brahmas.
  • Just Energy provides financial aid to several local charities, including Sheltering Arms Senior Services in Houston, TX, an Adult Day Center providing around-the-clock medical and non-medical care in the home.
  • After Hurricane Harvey, Just Energy gave $1 Million to help its Texas customers recover.
  • Most recent activities include helping build sustainable garden and outdoor learning spaces for Texas elementary schools.

TXU Energy Aid Low Income Discount

TXU is very sensitive to customers having financial difficulties, whether it's due to a serious illness, job loss, or other circumstances. The TXU Energy Aid program uses donations from customers, employees and other Texans to help around 20,000 families keep their light throughout the state. This program also assists military veterans with a service-connected injury that prevents them from being able to regulate their body temperature.

New TXU Energy customers who qualify as low-income are eligible to pay deposits over two equal installments. Customers are eligible to have their deposit waived if they are 60 years of age or older, or if they are a victim of family violence as certified by a prescribed letter, or if they are medically indigent and submit the necessary proof.

For customers facing an emergency or temporary hardship that makes it hard for them to pay their bills, TXU Energy offers two kinds of payment assistance through its Energy Assistance Program.

  • Deferrals: Customers can request to extend the time required to pay their current bill to avoid disconnection. A deferral won't change the monthly due date and can't extend beyond the due date of the next invoice. But it extends the disconnect date. Customers will still be assessed applicable late fees and notice fees. Deferral requests can be made online via the customer's MyAccount in the Bill and Payment Summary section.
  • Installment Plan: This sets up monthly payments for longer-term assistance when the outstanding amount may be too difficult to manage at one time. Customers not only pay their current charges but also installment plan amounts. The installment plan balance and regular monthly charges are broken out on the monthly electricity bill.
Just Energy customer service

Compare Just Energy Houston Rates

Company & Plan Term Rate
Frontier Utilities - Frontier Super Value 24 24 13.7¢
Gexa Energy - Gexa Saver Deluxe 24 24 13.7¢
4Change Energy - Maxx Saver Select 24 24 13.8¢
Frontier Utilities - Frontier Saver Plus 12 12 13.8¢
Gexa Energy - Gexa Eco Saver Plus 12 12 13.8¢
4Change Energy - Maxx Saver Select 12 12 13.9¢
Rhythm - Simply Bright 6 6 13.9¢
Veteran Energy - Valor 36 36 14.0¢
Energy Texas - 36 Inflation Fix 36 14.1¢
Frontier Utilities - Frontier Super Value 12 12 14.4¢
Just Energy - Base Saver III - 12 12 14.5¢
Rhythm - Simply Bright 36 36 14.5¢
Energy Texas - Bigger Than Texas 24 24 14.6¢
Gexa Energy - Gexa Saver Deluxe 12 12 14.6¢
Energy Texas - The Gruene 18 18 14.7¢
TriEagle Energy - Sure Value 36 36 14.9¢
Energy Texas - Come & Take It 12 12 14.9¢
Gexa Energy - Gexa Saver 12 12 14.9¢
Rhythm - Simply Bright 24 24 14.9¢
Champion Energy Services - Champ Saver-24 24 15.1¢

Just Energy EFL: Variable and Fixed Rates

How much Just Energy plans cost you depends mostly on whether the plan's rate is fixed or variable.

Fixed rate plans have fixed prices. Once you agree to a fixed rate plan, the contract keeps the price for your energy charge constant throughout the term of the contract. While fixed rate plans shield you from spiking rates during winter or summer, they can also stick you with paying a higher bill when rates fall. To make that even more frustrating, fixed rate plans usually come with an early termination fee (ETF) that must be paid if you decide to leave the contract before it expires.

Variable rate plans are really attractive to some customers. They're usually month-to-month, no contract, no cancellation fee plans. Providers often offer them with low introductory rates that are well below the wholesale price. Of course, after that low introductory rate expires at the end of the first month, these plans can make your bills very expensive.

The problem is that because the market rate for electricity changes constantly, variable rate plans can change rates month-to-month. One common complaint by customers who sign up for introductory rate variable rate plans is “the sales agent said the rates would stay low.” As any Texas resident knows, electricity rates can fluctuate wildly in the winter and summer, and sometimes make your bills painfully expensive. Many factors influence the price of electricity: market demand, fuel costs, transmission costs, sudden generator outages, and the financial needs of the provider. As such, Just Energy and any electricity customer can change the rate for their variable rate plans at any time and for any reason. Their Terms of Service spells it out clear black and white: "The price of a variable product can change, without notice to you, after your first billing cycle at the sole discretion of Just Energy."

How Variable Rate Plans Can Save You Money

Variable rate plans tend to be great conveniences for short term periods. That can be when you need a little more time or flexibility, if you're moving or if you're between plans and you want extra time to shop for the best fixed rate. In these sort of circumstances, signing onto a month-to-month variable plan with a low introductory rate can save you money. BUT introductory rates generally don't last beyond the first month. If you're only using the month-to-month plan to give you extra time to shop, then you want to switch to a fixed rate electricity plan by the end of the month. Otherwise, the rate jumps up in the following month and your next bill doubles or triples.

Variable rates can also be nicely cost-effective over the short term during the “shoulder months” in springtime and autumn if you're trying to capture a great deal as fixed rates fall to their seasonal low. The trick is that you've got to pay attention and switch to that fixed rate plan at just the right time or face paying more.

Just Energy Numbers: Navigating Energy Charges

According to Just Energy plan EFLs, charges for their flat fixed rate plans tend to run approximately from 10.4 cents per kWh to 12.3 cents per kWh across all four Texas TDU service areas. Plans currently have no monthly base charge but eco-conscious customers who want to support renewable energy can add on 100% green energy to their plans for $9.99 per month.

Like other providers' “free” electricity plans, customers need to carefully consider their usage and their habits when it comes to Just Energy's Nights Free plan. Part of the sales pitch is that even though a third estimated consumption is on night time usage, customers who shift and adapt their their highest amount of usage towards the evening can save money. While that may be somewhat true, the fact is that the plan's energy charges are as much 2 to 3 times higher than average during the week. And since these plans are usually offered as a 24 month fixed rate plan, it's certain that for several months in the year your heating and air conditioning could take a big chomp out of any potential savings.

That means it's up to the customer to be mindful and control their usage in order to reap the savings. As always, Customers need to read plan EFLs carefully and fully understand how a plan's pricing works before signing up for it.

Almost all Just Energy plans don't have monthly base charge. Fixed rate plans also include an Early Termination Fee of $175 that will be applied if the customer cancels the plan contract before it expires.

Just Energy's two flat rate fixed energy plans discussed below are not complicated by tiers, usage windows, or bill credits. They have just one rate for all usage amounts. The energy charge is the same no matter if the amount used is 500 kWh, 1,000 kWh, or 2,000 kWh. Flat rate plans are usually easier to understand as there's just one price.

Low usage customers try to avoid flat rate plans because in many plans they appear to penalize customers who use less energy. That's because the rate, base charges, and TDU charges are all added together and then divided by the usage amount to show the average price per kwh. As a result, the smaller the usage, the larger that portion of the bill that goes to paying base charges.

Just Energy Web Plan -12 This is a straight forward flat-rate contract for 12 months. Compared to other providers, Just Energy's plans have generally have competitive rates. But, because this plan is a flat rate, the lack of usage credits or tiers makes it one of the more expensive. But since this plan IS a flat rate without a monthly base charge, low usage customers don't get penalized for using too little. That makes this plan a reasonably good choice for small apartment dwellers.

Just Energy Web Plan - 24 With a slightly lower energy charge, this is the 2 year version of the Web Plan -12 . The same flat rate features also apply here; low usage customers will find the flat rate let's them pay a lower monthly bill without being penalized compared to many tiered-rate plans.

Free Nights 24 According to the plan's EFL, the average price calculations are based on a total consumption profile over a 24 month period that assumes 35% of consumption occurs during the “Night Hours” or 9:00 PM to 7:00 AM. In Centerpoint (as of Nov. 18, 2019), the plan's energy charge during week day is 18.3 cents per kWh which includes all supply and TDSP delivery charges.

Let's assume that usage is 1000 kWh/month. The total Free Power energy charge is $183.00. If we drop 35% of usage amount (350 kWh) as per the plan says, the energy charge alone would then look like this: 650 kWh x $0.183 cents per kWh = $118.95. And then there's also the $4.95 base charge which brings the total bill to about $123.90

But if we assume that the Just Energy Web 24 is 12.3 cents per kWh (which includes all supply and TDSP delivery charges) and also assume same usage of 1000 kWh, the total bill looks like this: 1000 kWh x $0.123 = $123.00 and there's no base charge.

As far as savings goes, it's pretty much a wash between the two plans. Apart from the Free Night discount, Just Energy customers are likely to find that they pay more on average than they would with the flat rate plan at the same term length. That doesn't mean that Free Nights customers will pay more. But it shows that this plan requires customers to know much more about their usage and their usage habits and will need to adapt to take advantage of the night time discount. Plus, since this is a two year plan, customers will face periods when their daytime usage climbs due to winter heating and summer cooling needs.

Why do flat rate plans show I pay more for using less?

Recurring base charges and TDU charges tend to make the lower usage price per kWh appear higher. That's because the lower your usage per kWh, the higher percentage of your bill goes to paying for base charges. For example, Just Energy charges $4.95 as a monthly base charge for its Free Nights 24 plan. Dividing that base charge amount by the usage equals how much that base charge contributes to the total cost of electricity.

  • 500kWh usage: $4.95/500 kWh = $0.0099 (or .99 cents per kWh)
  • 1000 kWh usage: $4.95/1000 kWh = $0.00495 (or .495 cents per kWh)

The same rule applies to TDU prices. For example, plug in Centerpoint's TDU charges:
($0.040512 per kWh + $5.47 base charge):

For 1,000 kWh

1000 kWh x $0.040512 = $40.512 + $5.47 = $45.982
$45.982/1000 kWh = $0.045982 OR 4.5982 cents per kWh

For 500 kWh

500 kWh x $0.040512 = $20.25+ $5.47 = $25.726
$25.726/500 kWh = $0.05145 OR 5.145 cents per kWh

In both cases, the price per kWh amounts for 500 kWh usage are higher than 1,000 kWh. If we plug these amounts into a random energy charge rate of 10 cents per kWh, the average price per kWh looks like this:

For 1,000 kWh: 10 cents per kWh + 0.495 (Just Energy base charge/kWh) + 4.5982 (TDU) cents per kWh = 15.0932 cents per kWh

For 500 kWh: 10 cents per kWh + 0.99 (Just Energy base charge/kWh)+ 5.145 (TDU) cents per kWh = 16.135 cents per kWh

On flat rate plans, no matter how all the base charges and TDU charges and sliced and diced, customers who use only 500 kWh of electricity will still pay lower monthly bills that those who use 1,000 kWh.

Just Energy Cancellation

Texas electricity customers can cancel their retail electricity plans at anytime. But depending on when you do it, it can cost you an awful lot of money.

In Texas, customers have the right to rescind a plan contract anytime before the end of three business days without paying a penalty. Customers who want to rescind a plan contract can either call Just Energy or complete and deliver the Notice of Cancellation before the end of the third day. Just Energy spells out the customers' right to recission process in its terms of service.

After that three day period ends, however, customers who want to cancel their plan contract face paying the Early Termination Fees (ETFs) as spelled out on the plan EFL.

ETFs are usually part of fixed rate contracts (variable rate or month-to-month plans don't have contracts) and because there is no set ceiling for early termination fees, some providers charge as much as $300 to cancel a plan's contract. Since these amounts can be very expensive, customers need to seriously consider whether it makes sense to switch or if they can afford to prematurely exit a plan. Sometimes, however, when electricity rates are falling, it does make financial sense to cancel a plan and switch with the idea that potential savings will make up for the penalty. The trick, however, is to stay informed about rates and to carefully compare your current plan with what other providers are offering.

How do I get the Cheapest Just Energy Rate?

We've created a step by step guide to help you get the cheapest electricity rate. Or you can use our Bill Calculator tool.

Listed here are the cheapest rates offered by Just Energy in your area. If you would like, you may compare all Just Energy rates, or view all Just Energy plans and products to choose the best electricity plan for your home.

Just Energy Rates for Houston

Company & Plan Term Rate
Just Energy - Base Saver III - 12 12 month 14.5¢
Just Energy - Just Energy Web - 24 24 month 15.5¢
Just Energy - Just400 Advantage - 24 24 month 15.9¢

Houston - Centerpoint Electricity prices as of 12-07-2022. Compare Houston Electricity Rates.

Just Energy Rates for Dallas

Company & Plan Term Rate
Just Energy - Base Saver III - 12 12 month 12.9¢
Just Energy - Just Energy Web - 24 24 month 14.9¢
Just Energy - Just400 Advantage - 24 24 month 14.9¢

Dallas - Oncor Electricity prices as of 12-07-2022. Compare Dallas Electricity Rates.

Just Energy Rates for Abilene

Company & Plan Term Rate
Just Energy - Base Saver III - 12 12 month 13.5¢
Just Energy - Just Energy Web - 24 24 month 14.9¢
Just Energy - Just400 Advantage - 24 24 month 15.5¢

Abilene - AEP North Electricity prices as of 12-07-2022. Compare Abilene Electricity Rates.

Just Energy Rates for Corpus Christi

Company & Plan Term Rate
Just Energy - Base Saver III - 12 12 month 13.5¢
Just Energy - Just Energy Web - 24 24 month 15.5¢
Just Energy - Just400 Advantage - 24 24 month 15.5¢

Corpus Christi - AEP Central Electricity prices as of 12-07-2022. Compare Corpus Christi Electricity Rates.

Just Energy Account and Plans

Just Energy Account Portal

Just Energy's My Account Portal gives Texas electricity customers 24/7 access to their account via their computer or mobile device. Customers can examine their usage history and track it down to the day and hour. A great tool is the bill estimator which can produce near-real time estimates of current usage to predict upcoming bills. Customers can also use the Just Energy web portal without having to login to securely pay bills through the Online Quick Pay feature (there is a $2.49 convenience fee).

Just Energy also helps customers stay informed via their smart device with the “My Just Energy app”. This app lets customers pay bills, view account information, set up auto-payments, view billing history, and alerts customers when a new bill is ready. Reviews at the Apple App store gives the iOS version 2.5 stars. The Google Android version fares only slightly better with 3 stars.

Just Energy EFL and Plan Expiration

What happens at the end of the electricity plan contract is very nearly the last thing any Texas electricity customer thinks about. But knowing what to expect can save you a lot of headache and money. Texas law states that Texas electricity customers shall be notified (by mail or electronically) at least 30 days or one billing cycle prior to the date of contract expiration, but no more than 60 days or two billing cycles in advance of contract expiration for a residential customer.

Just Energy 's terms of service make it clear that their variable rate plans and fixed rate plans do not have the same rules about notifications for rates.

For variable rate/month-to-month customers, Just Energy will not notify the customer about rates changes. Just Energy can change variable rate prices at any time and for any reason. And the rate can change every month.

For fixed rate customers, Just Energy sends out notices at least 30 days before the end of the initial contract term. This contract term notice tells customers that if they do not renew their contract or switch by the time the contract ends that they will be automatically switched to Just Energy's month-to-month variable rate default plan.

That means that if your new 12 month plan began on January 1, you should expect a contract term notice later that year by December 1 at the latest. If you don't renew with Just Energy or switch to a different plan or provider, your account will roll over to the variable default rate plan. When that happens, your next bill's rate could jump by 2 or 3 times the amount you were originally paying during the contract period.

So, when you receive your plan's expiration notice, it's time to shop for a new plan.

Understand Your Just Energy Bill

Unsure about how to decipher your Just Energy bill?

We can help.

Check out our How to Understand your Just Energy Bill page where you can get information on what the various charges and fees mean.

Real Reviews From Just Energy Customers

While Just Energy is a trusted, major retail electricity provider in Texas, it has received mixed reviews over the years. The Texas PUC Sorecard currently rates the company 2 of 5 circles and recently reported a total of only 119 complaints about Just Energy between May and October, 2019. This indicates a higher than average complaint rate.

Just Energy rated a 705 out of 800 in the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study. This put them below the study's average Texas satisfaction rating of 730. While the company is not accredited with the BBB (and so is not rated), reviews at the site give it 1.25 Stars with an alert noting that while the company received 159 complaints in the past 3 years, 80 were closed in the past 12 months. Reviews for Just Energy from Yelp also score the company low due to complaints involving sales and customer service issues.

Reviews at Consumer Affairs, on the other hand, shows over 400 reviews that are overwhelmingly positive for plans and customer service. Meanwhile, Texas Electricity Ratings rates Just Energy at 20th in the state, giving it 3.5 stars; 5 stars for their community outreach, plans, innovation, but 3 for their rewards and market perception, and then only 2 stars for their complaint resolution efforts. Most TER customer reviews are polarized, they rate the company either high or low and not much in the middle. This resolves into an overall "about average" rating (2+) all across the board, including billing and account management, order experience, plans and promotions, and price.

Just Energy Scores and Ratings:

Texas Electricity Ratings Overall Score for Just Energy

2.3 / 5

Just Energy Reviews

356 Reviews for Just Energy

356

total reviews

News Articles About Just Energy

There’s No Fooling With April Houston Electricity

Posted on

Which April Houston Electricity Plans Have Good Rates?

Saving this April on your Houston electricity is no joke! Check out how you could save more with these great plans.
We're not fooling around. You really could save more this April on your Houston electricity right now. Don't wait any longer; shop now!

As the calendar turns to spring in Texas, the familiar sights, sounds, and smells tantalize the senses. The trees are sprouting new leaves. The ping of Little League bats fills the city parks. And the aroma of freshly cut grass wafts through neighborhoods. In addition to these lovely things, it also happens to be a great time of year to shop for Texas electricity. April Houston electricity prices are great this year, and they’re ripe for the picking. 

Flat Rate and Low Bill

The best 12-month power plan right now is the Energy Texas Come & Take It 12 plan. Even though this plan’s 12.5-cent rate is higher than other plans, its average bill is the lowest at $125. So how can this be? Well, this plan has a flat rate across all usage. Therefore, customers don’t have to worry about missing out on bill credits. Yes, other plans have lower rates. But their bill credits cause their average bill to turn out higher.  

Watch Out For Bill Credit Plans

So what about those bill credit plans? Several good ones are available right now. They have lower rates, but they don't have the lowest bills. They could be good options if you can consistently earn the bill credits. 

The Just Energy Base Saver III-12 plan boasts a low 10-cent rate, yet the average bill is $144. The bill jumps when customers fail to earn the $75 bill credit for using at least 1,000 kWh in a billing cycle. Similarly, the TriEagle Energy Sure Value 12 plan has a $30 bill credit at the same threshold. However, the energy charge is higher. This results in an average rate of 11.4 cents and an average bill of $149.  

Despite having a higher average rate – 12.5 cents – than the other two bill credit plans, the average bill for the Constellation 12 Month Usage Bill Credit plan is $141. This plan has a $35 bill credit at 1,000 kWh and another $15 credit at 2,000 kWh. Interestingly, the plan is better for customers who average 1,000 kWh than it is for customers averaging 2,000 kWh. So that second bill credit may be a red herring for many customers. 

Honest To Goodness April Houston Electricity

There’s no fooling with April Houston electricity. You can find straightforward information about your electricity options at https://www.texaselectricityratings.com. Select the plan that works best for you, and begin saving before April showers bring May flowers.  

Best Low Usage Electric Rate In Houston

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Paying too much to your Texas electricity provider for using too little? Let us show you who has the best low usage electric plans in Houston, TX!
Paying too much to your Texas electricity provider for using too little? Let us show you who has the best low usage electric plans in Houston, TX!

Where Is The Best Low Usage Electric Rate in Houston?

It can be tough for low usage electricity customers to find plans that fit their needs. Plans with bill credits, tiered rates, and free nights and weekends just don’t work when you don’t use enough power. Many even punish you with penalties. The solution is to find a straightforward electricity plan with no pricing gimmicks. That way, you pay for the power you consume and nothing more. 

Low Rates For Low Electricity Usage

Simple pricing is the common feature among the best low electric rate plans in Houston. The alignment between the average prices and average bills shown in the table below demonstrates this fact: 
Plan Retail Electricity Provider Average Price at 500 kWh Average Bill at 500 kWh
Eagle 6 TriEagle Energy 10.3 cents $51
Choice 15 Spark Energy 10.5 cents $52
Green Eagle 6 TriEagle Energy 10.5 cents $52
Amigo Web - 24 Amigo Energy 10.9 cents $55
Just Energy Web - 24 Just Energy 10.9 cents $55
  Apart from price, these plans also offer a wide range of contract terms from as short as six months to as long as two years. No matter how long you’re looking to commit, there’s a low usage electricity plan for you. Early termination fees also vary significantly among these plans. The $100 early termination fee on the Choice 15 plan is surprisingly low for a 15-month contract.

Stay Away From Electricity Pricing Gimmicks

Complicated pricing structures tend to be bad for low usage customers. Bill credits and tiered rates are geared toward moderate and high usage electricity customers. As those customers consume more electricity, the bill credits and tiered rates reward them with lower prices per kilowatt-hour. They still pay more because they use more, but they don’t pay as much more per kilowatt-hour considering the amount of electricity they use.  When Houston electricity plans have bill credits and tiered rates, 1,000 kWh is the most common target for these pricing features. When low-usage customers hit this mark, they only do so once or twice per year in the hottest months of the summer or the coldest point of winter. The rest of the time they pay higher rates for using less electricity.

Free Nights and Weekends Aren’t Exactly Free

Low usage customers should also be cautious with free nights and weekends plans. The product may not live up to the marketing. Free nights and weekends plans charge very high prices during the times customers actually pay for electricity. If your normal usage pattern doesn’t already skew toward the free periods, steer clear of these plans. 

Best Way To Compare Electricity Prices

If you’re tired of writing Excel formulas just to predict your energy bill, switch to an electricity plan with simple pricing. These plans work out well for low usage customers. You can find dozens of these plans at https://www.texaselectricityratings.com. You can sign up here and make the switch today. 

Zip Codes with the Cheapest Just Energy Rates in Texas