Just Energy Customer Reviews
We've been collecting customer reviews for Just Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Just Energy
Incredible!!!!
I switched to Just Energy back in October of 2025 because my electric bills were between $250-$350 per month for a small 3 bedroom apartment. The salesman who approached me was very friendly and personable from the beginning and explained everything in detail which was very helpful and appreciated. I am so happy I switched over to them!!!! I havent had an electric bill over $74!!! I recommend them to everyone!!! Im just in awe and saving a ton of money. Thank you guys so much for being the best
Alternatives to Just Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Just Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 6.8¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 6.9¢/kWh |
| GridPlus 12 | 12/months | 6.9¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.2¢/kWh |
| Simple Saver Smart Credit 13 | 13/months | 7.3¢/kWh |
| GridPlus 12 | 12/months | 7.4¢/kWh |
Just Energy Rating and Review Summary
There are 41 total reviews for Just Energy, with an average rating of 1.3/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Just Energy | 1.3/5 | 41 |
| Star Rating | Ratings and Link |
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| 1 5 star reviews | |
| 1 4 star reviews | |
| 1 3 star reviews | |
| 1 2 star reviews | |
| 37 1 star reviews |
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| Plans & Pricing |
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Recent 5 Star Reviews
Incredible!!!!
I switched to Just Energy back in October of 2025 because my electric bills were between $250-$350 per month for a small 3 bedroom apartment. The salesman who approached me was very friendly and personable from the beginning and explained everything in detail which was very helpful and appreciated. I am so happy I switched over to them!!!! I havent had an electric bill over $74!!! I recommend them to everyone!!! Im just in awe and saving a ton of money. Thank you guys so much for being the best
Recent 4 Star Reviews
Keep it coming Just Energy
After 2 years and 1 month I am very satisfied with me electric plan.
It is all that was advertised. Keep it coming Just Energy Texas!
Recent 3 Star Reviews
I shouldve stayed with reliant energy
I was told all the good things, bill would be much cheaper if I switched over. I have the free nights/weekends etc & my first 2 bills were 200+. I am about 5 months in & my bills are 3-400.00 per month now & I dont get it. Im at work all day, kids in school. Basically just A/c running til we all get home to cook & relax. My bills with reliant were cheaper with the same circumstances. And when we had bad storms in may & July this year, we lost power both times for about a week & bills were still high. I seriously want to cancel my contract
Hello Amy Austin,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 9th, 2025
Recent 2 Star Reviews
I regret switching to Just Energy
False promises of rates being 50% cheaper than what I was already paying
Zero customer service
Many other false promises!
Recent 1 Star Reviews
Scammers
Signed up after hearing a sales pitch in a Sam's Club. Company lied to us about the rates and our bill was 2x what it should have been, but when we called to try and sort it out they just shuffled us around and no one was helpful.
We decided to cancel and go back to our old company and canceled the credit card we were paying Just Energy with so they couldn't take money from us. They've been harassing us with phone calls and e-mails since, which we've been blocking and ignoring.
Saturday they took out a line of credit in our name without permission, charging us for all the money we'd have owed them for the past few months and labeling it delinquent. We've had to call the credit company to get it removed and reported it as fraud, and we'll be contacting law enforcement as well over this.
Do not so much as even talk to their reps. Once they have your info they'll change you over without permission and as soon as they do that you're in for a nightmare trying to deal with them. This company needs to be shut down asap.
Hello Lumian Iris,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on March 4th, 2025
Bad solar buy back service
They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regular electric bill although Ive had solar for 1 and half years and wont give me any credit for all that wasted energy and time
Hi Blank Oppong,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
They disconnected my service
Im a long time customer Im paid my bills on time by some reason you guys have two billing addresses (account) Houston and Dallas by mistake I send my payment the Houston account (addresses) after the payment two weeks I got a notice then I called to customer service I explained everything then I emailed my proof of payment they told me they gonna investigate then they didnt give me a solution then I took to my bank then they canceled that payment and refund to me after that I paid the other account (addresses) then you guys received ..know after several weeks you guys disconnected the power when I called you they said because of past due amount.its wired reason !
Hi Abiy Menze,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 14th, 2025
Just Energy is the worst and Sam's Warehouse should know!
I went to Sam's Warehouse and talked with Just Energy representative and everything they told me was lie!
Run from Just Energy!!! They promised $.09 per kWh but the charged me $.23 per kWh. Their billing system is always off-line! They said they would cover the contract early termination cost, I filled out the paperwork and they said I had to wait at least 30 days before I could make my claim. I submitted my paperwork and waited to hear from Just Energy, I called them 20 days after I submitted the paperwork and they said it would take at least another 30 days. So I call them at the 90 day mark and they said, oh you have to submit your paperwork and it must be processed before you hit the 90 day mark. I showed them the e-mail and correspondence and they just said...to bad, nothing we can do.
I am so. disappointed in Sam's Warehouse, I thought they would vet this lousy vendors. I recommend that everyone from Sam's and go with CostCo, they don't have these horrible vendors and they back all their products!
Run from Just Energy and Sam's!!
Hello Carlos Santos,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
YOu sign up for a plan and cannot get it
I signed up for a plan on Powertochoose. I researched for weeks and this one was the best. When I got my first bill, they didn't have that plan anymore. Plus my bill was wayy too high! They put me on a plan that I didn't even choose. I asked to get another plan that was advertised on their site. They said that was for only new customers only. I AM A NEW CUSTOMER. False advertisement all around. I gave them another chance and I took the plan that the agent suggested. My bill was too high for 2 months in a row. I got another plan and my bill was 250 at the highest from my previous plan but now my plan is over $300. I don't know if there is a problem with their reading my meter but I aint never used 2200 KW h. If you sign up for them get a screenshot of the plan you sign up for and hold them to the fire. If i had known I needed to do that, I would. Now they wont let me out because I got talked into a 5 year plan saying it was their best deal!
Hello Sheree,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
JUST Energy WATCH OUT
I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate.
Hi Rezart Sina,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
The WORST Electric Company
I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is.
Hello Donand,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 9th, 2025
HEB in store promotions, Loop 250/Midland,Tx
I have been talking to the female sales reps in Midland,Tx. They are offering an in-store promotion (too good to be true). They don't know their product and need proper training. I asked them if the 9.50 cents per Kw is fixed or does it fluctuate. The girl did not know. She had to call someone and finally I got an answer. The promotion of 9.50 cents per Kw fluctuates. She said you can call in after 2 months to get the rate locked in. I said no thank you and walked off.
Hi Dale,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear your experience with our retail agent. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on August 31st, 2024
Website deficiencies/customer service
This place is a joke! Do not use them! Website is complicated to pay a bill
QR code on bill never works and good look paying over the phone. Around in circles you will go.
Hello Beatrice Porras,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 28th, 2024
Avoid just energy
Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)
I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission.
Hello Lakelsha Thomas,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 23rd, 2024
Avoid just energy
Terrible company. Went to them to try to give another company a try when I decided to leave reliant, terrible mistake on my behalf.
Every bit of their business is shady. They do not send confirmations when you pay online. I am in my 20s, I don't enroll for paper billing for anything, yet they never sent my bills paperfree online as requested. I submitted the paperfree request multiple times, because every month I wad late because they did not email the bill! By the time they mailed the bill and it was delivered, the disconnect bill was being delivered the same or next day, adding a damn late fee! I was with them from March, I believe, until the end of July, I received 3 emails from them, the final bill, the initial confirmation that I requested service, and the account information. Not a single monthly bill or payment confirmation.
My service has been ended with them for 3 weeks, yet somehow my final bill is still increasing.
Bills were astronomically high, hard to get on the phone with someone, the bill issues. I was with reliant for 6 years, I believe, honestly didn't have issues with contacting them, receiving or paying bills, confirmation emails, just the bills kept getting higher when you had to renew your contract. I was going to go back to them, but tried green mountain just because the plan I wanted to go back to with reliant was cheaper with green mountain.
Just stay away from Just Energy
Hello Lakelsha Thomas,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 23rd, 2024
Refund Status??
It has been over two months waiting to receive a refund because a just energy advisor mistakenly switched my service to the completely wrong apartment. I was moving and wanted to make sure my service transferred, but the advisor kept giving me the wrong address, even after I confirmed multiple times that she had the wrong address. She told me everything would be fine. Literally scammed? Did she know what she was doing or was she negligent? Either way, do yourself a favor and use green mountain energy. They are so much better.
In short, Im owed over $450 for energy charges I was paying for an apartment on the complete other side of the city. Now Im trying to call customer service and Ive been in the queue for 45 minutes. I just want a status update, or to know if the refund is also a lie.
Hello Jacob.
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your refund concern. One of our team members will be contacting you shortly. At your convenience, you may contact our Just Energy customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) CST and 9 AM to 6 PM (Sat) CST. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on August 10th, 2024
Unfair trade practices
- Pressure Sales : May 2024 - I was shopping in Sam's club when a Just Energy sales person approached me and talked about switching services. She said I can get 18.9 cent plan with free nights. She followed me while I was shopping and persuaded me to switch service. I already had a contract on my existing plan which will have a 280$ termination charge. She promised JustEnergy will reimburse the early termination fee of my previous provider . She also confirmed that this JustEnergy plan will not have any termination fees for cancelling.
Incorrect Information and false promises : After enrolling I noticed I have been charged at 28.6 cents. I called Just energy and they referred me to EFL which has a thin line print. The sales person never explained to me the additional 10 cent delivery charges. I followed up on my reimbursement of termination charges. They reimbursed only 150$ out of the 280$ termination fee citing that there is a limit for the reimbursement. This was also not informed.
Sticker Shock - Realizing the high charges between June and July. I decided to switch to a new service provider. Once I switched I got a call from Just Energy that I have a cancellation charge of 175$. In addition they are charging back the 150$ reimbursement that was promised and paid by them.
Hello SK,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on August 5th, 2024
DONT SWITCH TO JUST ENERGY!
Never has my bill been this high! $500 for a monthly bill and I was with no electricity from Hurricane Beryl for 6 days. I tried to chat with someone concerning this issue and no help at all. If you don't pay you're bill on time, they will either turn off your electricity or charge you $20 fee for not paying it 2 days after the due date! I do not recommend this electricity company ever. Don't make a mistake by contracting with them.
Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on August 5th, 2024
Zero Stars if I could!
Lies and false sales pitches. Dated July 5th, 2024. A salesmen [Cody] arrives on my doorstep giving his pitch for Just Energy free weekends plan. Explained that it wasnt just free but also a credit against the other 115 hours of the week. Lies it is only a credit against itself the remainder is full price no exceptions. Also claimed no free nights plan. Also lies, there is one from 9pm-7am. Also lied about there being no early termination if I was unsatisfied for any reason. Of course he signed me up for 36 months and to leave is minimum $175. Do not join Just Energy! You will not save any money and will find it to be an expensive lesson. The customer support was at the least Honest and was well aware that the plan was terrible and advised me seek out better providers for my situation.
Misleading
The salesperson came to my home and said he could get me a better rate, which he did, but my bill was still high because of delivery charges. My last company had a higher rate, but delivery charges were not more than 7 dollars. Example is below.
Energy Charges...................................................... $69.30
Base Charge........................................................... $9.95
TDSP Delivery Charges......................................... $34.20
My Kwh was 660, and my bill is 120 dollars for a two-bedroom bathroom apartment. I was misled for sure.
Hello Nicole.
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist you with your rate and usage concerns. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on July 5th, 2024
Worst in everything
Customer service is very bad, they will say yes, dont take action, they again send wrong bill and take wrong action
Hi Vikas.
Thank you for taking the time to share such detailed review about your recent experience with your bill. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you to further assist. At your convenience you can also contact our Just Energy customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on July 1st, 2024
Sales person sold me a scam
Sales person caught me on a good day walking in to HEB in South Texas showed me apple to apples said I would get a better rate (lower teens).. 1st billed came in an it was outrageous almost double of what my old company had
Hello Tim.
Thank you for your bringing your concern to our attention. It would be our pleasure to assist you in resolving your concern with bill. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 20th, 2024
Terrible company
I signed up at Sam's club. I thought this would be a great deal. Not. My bill was twice the price I was paying. I was told at Sam's club when I signed up that there wasn't an early cancellation fee for Sam's club members. I also called customer service for Just Energy. Customer service also told me that there was no early cancellation fee for Sam's club members. What a lie. I paid my last bill and I paid the $150 they credited me for early termination of my other electric company. I only had 2 days left in my other contract. Lol yes I wasn't thinking in the middle of grocery shopping. So no my early cancellation fee for Just Energy is in collection for a $183. I always pay my bills on time. Why should I pay something I shouldn't had too.
Hello Sherry M,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your cancellation fee concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 14th, 2024
Lack of empathy/No payment confirmation through email
New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements
Hi Claudia Lozano.
Thank you so much for sharing your experience with Just Energy payment confirmation email and taking the time to provide us with your feedback. Please kindly take advantage of our self-serve payment options for payment and account most updated information by visiting our Just Energy website at www.justenergy.com/myaccount. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. We are looking into this and will resolve it promptly and accurately.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on May 20th, 2024
Unstable Salesman
Salesman ran up on me and my husband as we were bringing groceries into the house, and my husband told him no thank you. Dude proceeded to yell "Don't close the door!" as we did, because we told him no already. Proceeds to knock on our door after we shut it. We tell him to go away, not interested through the door. He knocks again, ignore it. Knocks again, husband knocks back hoping he'll get the hint. He knocks again, I yell at him to **** off through the door because why the hell is he still there? He's reading as crazy/dangerous at this point. He knocks AGAIN and my husband has to finally open the door and yell at him before he finally leaves us alone. Except now I'm getting text messages from this guy Tarrick saying he talked to my roommate (she also told him to leave us alone) and asking me when the best time to speak is. Why the does this unstable man have my phone number???????
Hi Echo,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We are unable to locate your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards
Mirna A,
Social Media Advisor
— Just Energy on March 20th, 2024
Scam
Representative approached me in Sam's.
Nothing that was presented to me was real.
Price, contract, exit fees etc. Luckily for me, the no deposit wavier was denied before they even ran a credit check and I actually read the agreement I signed. I tried to contact "my representative" but customer service is in India and it is impossible to do regardless of what I was told.
Hi Kevin,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with Just Energy did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you as soon as possible. We look forward to speaking with you! At your convenience you can also contact our Customer service department at 1- 866-587-8674. One of our agent would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays. Thank you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on March 1st, 2024
Stole my life
Someone came to my door and try to talk me into switching my company I said no now I woke up this morning to find out this company was able to steal my choices about who I do business with and have the nerve to tell me welcome to their company without my consent
I have no intention of staying anywhere I chose not to go so just energy you can go to hell and take your company with you.
Hi,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We need additional information in order to locate your account, At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 6pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor
— Just Energy on February 14th, 2024
The biggest scam I've ever experienced in my life in Texas
I was guaranteed to never have a bill in excess of $50.00 a month. Only because I only use less than 500 kwh per month or less. On my first bill it was 16 days and they charged me 26.2 cents per kwh which was nowhere near what I was guaranteed to be charged. I was told no more than 16 cents which was obviously a gigantic lie. All this was done at Sam's club and if they knew how badly the people were being lied to, there's no way in hell Sam Walton would allow a company to use his name to perpetrate such a huge lie in his family name. There is no way I will pay the bill they sent me all based on the lies I was told by such a terrible company. I told the representative I would only pay what I was promised to change my electric company to the joke that I'm stuck with now.
Hi Patrick Sampeck,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with the same optimal experience. It will be a pleasure to look into your rate and plan. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on January 3rd, 2024
Scam
Some guy name Nana Buah PUC Certificate No. 10052 forced me to sign a contract at SAM's Club promising 9 cents per KW but turned out to be 26.5 cents per KW and within the less than 2 months my bill is $400 they are threatening to disconnect tomorrow Nov 9. I filed a complaint but they don't give a flip, since they are in India!
Hello Outraged,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
M.A.
— Just Energy on November 10th, 2023
Thieves
Run. Ask them if they have a cancelation charge. If this comapny comes to you from a venue, know why they are marketing this way. If they tell you they will not charge you for canceling your service, I have a picture of this lie. I had to cancel my service because one, their online portal would not show me a current bill. Two , would not even allow me to set up auto pay and not allow me to make a payment online. Three, took over one hour on the phone and I had to hang up because i could not wait for a service rep over the phone, and the last straw was when the one time i reached a rep said, WELL you cannot have the late fee cancelled because you could have paid thorugh our automated phone payment. I told her i was not gpoing to auto pay a high bill with out having someone tell me what all the charges were. SO IF YOU DO sign up, and you read this. make sure you cancel within 15 days. The law allows this, according to what a relative has told me. I had a vdeo of the sales person telling me there would be no cancelation fee. Bold. Yet It was accidentally deleted.
Hello Victim,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
M.A.
— Just Energy on October 6th, 2023
Worst Energy company,
*Scam, Scam, Scam, Save yourself, don't switch to Just Energy.*
I was tricked into switching from my previous company in Sam's Club, their sales people are liars, providing false info, & over promising. their free night plan is a scam to get you bound into the highest rate. you realize this in couple of months, and when you switch they lock their online portal for you to make any changes. so basically when you switch , they load up your final invoice with Bu...it charges and you can't make any changes in your auto pay. kind of forced into whatever they charge you. Idk , if this is even legal. i wish I can rate them in negative. They should be named UNJUST ENERGY
Hello Syed Z.,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on August 4th, 2023
The worse company!!
I use to pay $120 monthly with other companies with Ac all day !! Since I switch with this company Oommggggg they be cutting my light all the time and my bill be coming out like $400 hours o $500 why?!!!!! They cut my light every month because I cant afford them its like paying commercial!!
Hello Geleina Cordero,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Lily R, Social Media Advisor
— Just Energy on August 1st, 2023
Do not sign up!
Do not use them. Ever. I signed up because they had the cheapest rates in our area. Huge mistake. If you can not make your payment by the due date, they will send you a disconnect notice on the 3rd day past the due date. And that disconnect notice is dated for 2 weeks after the due date. For us specifically, the due date was July 17th, disconnect notice (which I didn't get in the mail by the way) was sent out on the 20th with a disconnect due date of July 31st. I tried to set up a payment arrangement BEFORE the due date and couldn't because I had a zero past due balance and couldn't set one up after because they require half down for the payment. And forget getting transferred to a supervisor. Literally every time I've tried it disconnects. Once I spent an hour on hold before giving up. Another time it rang back to regular call takers. I even called too close to the end of the day and after spending 15 minutes on hold it kicked off to a "after hours" message before disconnecting. Tell me that supervisor didn't decided to not pick up because he or she was ready to go home. This company is terrible.
Hello Waco Area Customer,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Lilly L, Social Media Advisor
— Just Energy on July 29th, 2023
Representative lied
I was approached by a male just energy rep while I was shopping at Sam's club. He asked how much per kilowatt I was paying for my electric bill. I let him know that it was approximately $17.00. He immediately started telling me how their plans cuts my biis into half. He got my attention so I asked him how? He stated that just energy will be approximately $8.00 per kilowatt. After this man scrolling down his I pad and showed me the amount I would be saving, I fell for it and signed a 3 year contract. My recent bill was so high so I contacted customer service only to find out that I'm being charged almost $ .24 cents per kilowatt and not the approximately $.08 cent per kilowatt I was sold. Customer service rep could not make the changes so he said the supervisor would call to discuss. 2 week later no one has contacted me.
Hello Rose,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 24th, 2023
Liars they lie about the rate and cancellation fees
They got me at Sams club the second time I was in Sams. They told me if I switch I wouldnt have any cancellation fees. I have to pay my previous company 195 for cancellation fee. Just energy said oh we will reimbursed you for switch and pay you the fee which was $150 it doesnt cover for the whole cancellation fee of previous provider so I just thought it will be ok. So they offer free nights and showed you ghost bills they lied about the rate. My rate was 0.21c for kWh something and the girl that got me told me it was going to be .11 cents for kWh so my bill just kept getting bigger and bigger. Now my bill from June 14-july18 was $255 and I used them 4 days after that. So my bill is 632.67 now! Cancellation fee 150 and exit fee 175 wth!!!! What is all this and other fees that I have no idea where they came from! This is a deceitful company! Dont trust them they lied!!!!!! Now Im stuck with other fees that I cant pay
Hello Kath F,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 21st, 2023
Representative lied to get commission
Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company. She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle. Heres my problem? My service was transferred to just energy as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Just energy didnt take care of it as she promised! There was no gift card promotions as promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional expenses. All I had to do was call TXU and work out a plan as I have been with them for years!! With Texas being so hot, the Sales pitch seem to be so unbelievable, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay. I feel the representative need to get a commission I lied for this purpose. My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances!
Hello Charlette,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 21st, 2023
Representative lied to get commission
Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company. She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle. Heres my problem? My service was transferred to just Andrew as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Jess energy didnt take care of it as she promised! The gift card promotions, that was promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional billing. All I had to do was call TXU and work out a plan as I have been with them for years!! With Texas being so hot, the Sales pitch seem to be so unreal, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay. I feel the representative need to get a commission I lied for this purpose. My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances!
Not Satisfied
Signed up at HEB , was told my rate was 9.1 , THAT was a lie, I told by customers service my rate was 12.1, Checked my bill say 15.5, called again it's 14.1 , How it go up n I didn't know nothing about, I been paying 9.99 a month since day of service for Green Charge I didn't know that, So I feel just energy is taking my money, and my bill be too High
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 19th, 2023
The cut my service by mistake
Some not very smart person at Just Energy disconnected my service, even though, there was no reason to. I lost power at 11:30am in 115 degree weather. I called just energy to make sure it was nothing on their end and they said it was not. I then reported an outage with Centerpoint because I did not know what else to do. Turns out someone at Just Enrgy disconnected my service in error which I did not find out until 6:30pm when I called again. They could not reconnect until the next day. I have a 3 years old. Because of that persons mistake I was left with no power for almost 24 hours. My food has gone bad. I had to go somewhere else to work, since I work from home.
Hello Jessica ,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 12th, 2023
Terrible service, con artist, not good stay away.
Terrible experience, was told by sales rep I would not be on a contract called customer service after signing up and was told I was on a 3 year contract. Its $175 to cancel your If I dont want to pay Im stuck.
Hello Zac,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 12th, 2023
Run From Just Energy
In a recorded conversation on 7/6/23 with Just Energy sales person on a recorded line I told her multiple times I wanted the start date to be 7/11/23. She said that date was fine and in ending our conversation said the start I preferred had been noted on the contract. On the same day, 7/6/23, I changed my mind and sent a cancellation of the agreement to their customer service email. Just Energy ignored both the start date I requested and the cancellation of agreement I sent them on 7/6/23 and opened service on 7/8/23. I found them to be an unethical company in my short experience with them.
Hello Houston Customer,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 10th, 2023
All Reviews By Date
Incredible!!!!
I switched to Just Energy back in October of 2025 because my electric bills were between $250-$350 per month for a small 3 bedroom apartment. The salesman who approached me was very friendly and personable from the beginning and explained everything in detail which was very helpful and appreciated. I am so happy I switched over to them!!!! I havent had an electric bill over $74!!! I recommend them to everyone!!! Im just in awe and saving a ton of money. Thank you guys so much for being the best
I regret switching to Just Energy
False promises of rates being 50% cheaper than what I was already paying
Zero customer service
Many other false promises!
Scammers
Signed up after hearing a sales pitch in a Sam's Club. Company lied to us about the rates and our bill was 2x what it should have been, but when we called to try and sort it out they just shuffled us around and no one was helpful.
We decided to cancel and go back to our old company and canceled the credit card we were paying Just Energy with so they couldn't take money from us. They've been harassing us with phone calls and e-mails since, which we've been blocking and ignoring.
Saturday they took out a line of credit in our name without permission, charging us for all the money we'd have owed them for the past few months and labeling it delinquent. We've had to call the credit company to get it removed and reported it as fraud, and we'll be contacting law enforcement as well over this.
Do not so much as even talk to their reps. Once they have your info they'll change you over without permission and as soon as they do that you're in for a nightmare trying to deal with them. This company needs to be shut down asap.
Hello Lumian Iris,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on March 4th, 2025
Bad solar buy back service
They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regular electric bill although Ive had solar for 1 and half years and wont give me any credit for all that wasted energy and time
Hi Blank Oppong,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
They disconnected my service
Im a long time customer Im paid my bills on time by some reason you guys have two billing addresses (account) Houston and Dallas by mistake I send my payment the Houston account (addresses) after the payment two weeks I got a notice then I called to customer service I explained everything then I emailed my proof of payment they told me they gonna investigate then they didnt give me a solution then I took to my bank then they canceled that payment and refund to me after that I paid the other account (addresses) then you guys received ..know after several weeks you guys disconnected the power when I called you they said because of past due amount.its wired reason !
Hi Abiy Menze,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 14th, 2025
Just Energy is the worst and Sam's Warehouse should know!
I went to Sam's Warehouse and talked with Just Energy representative and everything they told me was lie!
Run from Just Energy!!! They promised $.09 per kWh but the charged me $.23 per kWh. Their billing system is always off-line! They said they would cover the contract early termination cost, I filled out the paperwork and they said I had to wait at least 30 days before I could make my claim. I submitted my paperwork and waited to hear from Just Energy, I called them 20 days after I submitted the paperwork and they said it would take at least another 30 days. So I call them at the 90 day mark and they said, oh you have to submit your paperwork and it must be processed before you hit the 90 day mark. I showed them the e-mail and correspondence and they just said...to bad, nothing we can do.
I am so. disappointed in Sam's Warehouse, I thought they would vet this lousy vendors. I recommend that everyone from Sam's and go with CostCo, they don't have these horrible vendors and they back all their products!
Run from Just Energy and Sam's!!
Hello Carlos Santos,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
YOu sign up for a plan and cannot get it
I signed up for a plan on Powertochoose. I researched for weeks and this one was the best. When I got my first bill, they didn't have that plan anymore. Plus my bill was wayy too high! They put me on a plan that I didn't even choose. I asked to get another plan that was advertised on their site. They said that was for only new customers only. I AM A NEW CUSTOMER. False advertisement all around. I gave them another chance and I took the plan that the agent suggested. My bill was too high for 2 months in a row. I got another plan and my bill was 250 at the highest from my previous plan but now my plan is over $300. I don't know if there is a problem with their reading my meter but I aint never used 2200 KW h. If you sign up for them get a screenshot of the plan you sign up for and hold them to the fire. If i had known I needed to do that, I would. Now they wont let me out because I got talked into a 5 year plan saying it was their best deal!
Hello Sheree,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
JUST Energy WATCH OUT
I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate.
Hi Rezart Sina,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 10th, 2025
The WORST Electric Company
I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is.
Hello Donand,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 9th, 2025
I shouldve stayed with reliant energy
I was told all the good things, bill would be much cheaper if I switched over. I have the free nights/weekends etc & my first 2 bills were 200+. I am about 5 months in & my bills are 3-400.00 per month now & I dont get it. Im at work all day, kids in school. Basically just A/c running til we all get home to cook & relax. My bills with reliant were cheaper with the same circumstances. And when we had bad storms in may & July this year, we lost power both times for about a week & bills were still high. I seriously want to cancel my contract
Hello Amy Austin,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on January 9th, 2025
HEB in store promotions, Loop 250/Midland,Tx
I have been talking to the female sales reps in Midland,Tx. They are offering an in-store promotion (too good to be true). They don't know their product and need proper training. I asked them if the 9.50 cents per Kw is fixed or does it fluctuate. The girl did not know. She had to call someone and finally I got an answer. The promotion of 9.50 cents per Kw fluctuates. She said you can call in after 2 months to get the rate locked in. I said no thank you and walked off.
Hi Dale,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear your experience with our retail agent. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on August 31st, 2024
Website deficiencies/customer service
This place is a joke! Do not use them! Website is complicated to pay a bill
QR code on bill never works and good look paying over the phone. Around in circles you will go.
Hello Beatrice Porras,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 28th, 2024
Avoid just energy
Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)
I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission.
Hello Lakelsha Thomas,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 23rd, 2024
Avoid just energy
Terrible company. Went to them to try to give another company a try when I decided to leave reliant, terrible mistake on my behalf.
Every bit of their business is shady. They do not send confirmations when you pay online. I am in my 20s, I don't enroll for paper billing for anything, yet they never sent my bills paperfree online as requested. I submitted the paperfree request multiple times, because every month I wad late because they did not email the bill! By the time they mailed the bill and it was delivered, the disconnect bill was being delivered the same or next day, adding a damn late fee! I was with them from March, I believe, until the end of July, I received 3 emails from them, the final bill, the initial confirmation that I requested service, and the account information. Not a single monthly bill or payment confirmation.
My service has been ended with them for 3 weeks, yet somehow my final bill is still increasing.
Bills were astronomically high, hard to get on the phone with someone, the bill issues. I was with reliant for 6 years, I believe, honestly didn't have issues with contacting them, receiving or paying bills, confirmation emails, just the bills kept getting higher when you had to renew your contract. I was going to go back to them, but tried green mountain just because the plan I wanted to go back to with reliant was cheaper with green mountain.
Just stay away from Just Energy
Hello Lakelsha Thomas,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Sheldon, Social Media Advisor
— Just Energy on August 23rd, 2024
Refund Status??
It has been over two months waiting to receive a refund because a just energy advisor mistakenly switched my service to the completely wrong apartment. I was moving and wanted to make sure my service transferred, but the advisor kept giving me the wrong address, even after I confirmed multiple times that she had the wrong address. She told me everything would be fine. Literally scammed? Did she know what she was doing or was she negligent? Either way, do yourself a favor and use green mountain energy. They are so much better.
In short, Im owed over $450 for energy charges I was paying for an apartment on the complete other side of the city. Now Im trying to call customer service and Ive been in the queue for 45 minutes. I just want a status update, or to know if the refund is also a lie.
Hello Jacob.
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your refund concern. One of our team members will be contacting you shortly. At your convenience, you may contact our Just Energy customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) CST and 9 AM to 6 PM (Sat) CST. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on August 10th, 2024
Unfair trade practices
- Pressure Sales : May 2024 - I was shopping in Sam's club when a Just Energy sales person approached me and talked about switching services. She said I can get 18.9 cent plan with free nights. She followed me while I was shopping and persuaded me to switch service. I already had a contract on my existing plan which will have a 280$ termination charge. She promised JustEnergy will reimburse the early termination fee of my previous provider . She also confirmed that this JustEnergy plan will not have any termination fees for cancelling.
Incorrect Information and false promises : After enrolling I noticed I have been charged at 28.6 cents. I called Just energy and they referred me to EFL which has a thin line print. The sales person never explained to me the additional 10 cent delivery charges. I followed up on my reimbursement of termination charges. They reimbursed only 150$ out of the 280$ termination fee citing that there is a limit for the reimbursement. This was also not informed.
Sticker Shock - Realizing the high charges between June and July. I decided to switch to a new service provider. Once I switched I got a call from Just Energy that I have a cancellation charge of 175$. In addition they are charging back the 150$ reimbursement that was promised and paid by them.
Hello SK,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on August 5th, 2024
DONT SWITCH TO JUST ENERGY!
Never has my bill been this high! $500 for a monthly bill and I was with no electricity from Hurricane Beryl for 6 days. I tried to chat with someone concerning this issue and no help at all. If you don't pay you're bill on time, they will either turn off your electricity or charge you $20 fee for not paying it 2 days after the due date! I do not recommend this electricity company ever. Don't make a mistake by contracting with them.
Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on August 5th, 2024
Zero Stars if I could!
Lies and false sales pitches. Dated July 5th, 2024. A salesmen [Cody] arrives on my doorstep giving his pitch for Just Energy free weekends plan. Explained that it wasnt just free but also a credit against the other 115 hours of the week. Lies it is only a credit against itself the remainder is full price no exceptions. Also claimed no free nights plan. Also lies, there is one from 9pm-7am. Also lied about there being no early termination if I was unsatisfied for any reason. Of course he signed me up for 36 months and to leave is minimum $175. Do not join Just Energy! You will not save any money and will find it to be an expensive lesson. The customer support was at the least Honest and was well aware that the plan was terrible and advised me seek out better providers for my situation.
Misleading
The salesperson came to my home and said he could get me a better rate, which he did, but my bill was still high because of delivery charges. My last company had a higher rate, but delivery charges were not more than 7 dollars. Example is below.
Energy Charges...................................................... $69.30
Base Charge........................................................... $9.95
TDSP Delivery Charges......................................... $34.20
My Kwh was 660, and my bill is 120 dollars for a two-bedroom bathroom apartment. I was misled for sure.
Hello Nicole.
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist you with your rate and usage concerns. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on July 5th, 2024
Worst in everything
Customer service is very bad, they will say yes, dont take action, they again send wrong bill and take wrong action
Hi Vikas.
Thank you for taking the time to share such detailed review about your recent experience with your bill. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you to further assist. At your convenience you can also contact our Just Energy customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on July 1st, 2024
Sales person sold me a scam
Sales person caught me on a good day walking in to HEB in South Texas showed me apple to apples said I would get a better rate (lower teens).. 1st billed came in an it was outrageous almost double of what my old company had
Hello Tim.
Thank you for your bringing your concern to our attention. It would be our pleasure to assist you in resolving your concern with bill. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 20th, 2024
Terrible company
I signed up at Sam's club. I thought this would be a great deal. Not. My bill was twice the price I was paying. I was told at Sam's club when I signed up that there wasn't an early cancellation fee for Sam's club members. I also called customer service for Just Energy. Customer service also told me that there was no early cancellation fee for Sam's club members. What a lie. I paid my last bill and I paid the $150 they credited me for early termination of my other electric company. I only had 2 days left in my other contract. Lol yes I wasn't thinking in the middle of grocery shopping. So no my early cancellation fee for Just Energy is in collection for a $183. I always pay my bills on time. Why should I pay something I shouldn't had too.
Hello Sherry M,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your cancellation fee concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 14th, 2024
Keep it coming Just Energy
After 2 years and 1 month I am very satisfied with me electric plan.
It is all that was advertised. Keep it coming Just Energy Texas!
Hello Satyaswaroop.
We are so grateful for your 4-star ratings and review. We appreciate and sincerely thank you for your business. Please don't hesitate to contact us at 1- 866-587-8674 should you have any questions or concerns. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve any situation for you as soon as possible.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 5th, 2024
Lack of empathy/No payment confirmation through email
New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements
Hi Claudia Lozano.
Thank you so much for sharing your experience with Just Energy payment confirmation email and taking the time to provide us with your feedback. Please kindly take advantage of our self-serve payment options for payment and account most updated information by visiting our Just Energy website at www.justenergy.com/myaccount. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. We are looking into this and will resolve it promptly and accurately.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on May 20th, 2024
Unstable Salesman
Salesman ran up on me and my husband as we were bringing groceries into the house, and my husband told him no thank you. Dude proceeded to yell "Don't close the door!" as we did, because we told him no already. Proceeds to knock on our door after we shut it. We tell him to go away, not interested through the door. He knocks again, ignore it. Knocks again, husband knocks back hoping he'll get the hint. He knocks again, I yell at him to **** off through the door because why the hell is he still there? He's reading as crazy/dangerous at this point. He knocks AGAIN and my husband has to finally open the door and yell at him before he finally leaves us alone. Except now I'm getting text messages from this guy Tarrick saying he talked to my roommate (she also told him to leave us alone) and asking me when the best time to speak is. Why the does this unstable man have my phone number???????
Hi Echo,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We are unable to locate your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. (Monday to Friday) and from 9 a.m. to 6 p.m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards
Mirna A,
Social Media Advisor
— Just Energy on March 20th, 2024
Scam
Representative approached me in Sam's.
Nothing that was presented to me was real.
Price, contract, exit fees etc. Luckily for me, the no deposit wavier was denied before they even ran a credit check and I actually read the agreement I signed. I tried to contact "my representative" but customer service is in India and it is impossible to do regardless of what I was told.
Hi Kevin,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience with Just Energy did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you as soon as possible. We look forward to speaking with you! At your convenience you can also contact our Customer service department at 1- 866-587-8674. One of our agent would be glad to assist you. Our business hours are 8am 6pm, Monday through Friday and 9am-6pm Saturdays. Thank you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on March 1st, 2024
Stole my life
Someone came to my door and try to talk me into switching my company I said no now I woke up this morning to find out this company was able to steal my choices about who I do business with and have the nerve to tell me welcome to their company without my consent
I have no intention of staying anywhere I chose not to go so just energy you can go to hell and take your company with you.
Hi,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We need additional information in order to locate your account, At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 6pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor
— Just Energy on February 14th, 2024
The biggest scam I've ever experienced in my life in Texas
I was guaranteed to never have a bill in excess of $50.00 a month. Only because I only use less than 500 kwh per month or less. On my first bill it was 16 days and they charged me 26.2 cents per kwh which was nowhere near what I was guaranteed to be charged. I was told no more than 16 cents which was obviously a gigantic lie. All this was done at Sam's club and if they knew how badly the people were being lied to, there's no way in hell Sam Walton would allow a company to use his name to perpetrate such a huge lie in his family name. There is no way I will pay the bill they sent me all based on the lies I was told by such a terrible company. I told the representative I would only pay what I was promised to change my electric company to the joke that I'm stuck with now.
Hi Patrick Sampeck,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with the same optimal experience. It will be a pleasure to look into your rate and plan. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on January 3rd, 2024
Scam
Some guy name Nana Buah PUC Certificate No. 10052 forced me to sign a contract at SAM's Club promising 9 cents per KW but turned out to be 26.5 cents per KW and within the less than 2 months my bill is $400 they are threatening to disconnect tomorrow Nov 9. I filed a complaint but they don't give a flip, since they are in India!
Hello Outraged,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
M.A.
— Just Energy on November 10th, 2023
Thieves
Run. Ask them if they have a cancelation charge. If this comapny comes to you from a venue, know why they are marketing this way. If they tell you they will not charge you for canceling your service, I have a picture of this lie. I had to cancel my service because one, their online portal would not show me a current bill. Two , would not even allow me to set up auto pay and not allow me to make a payment online. Three, took over one hour on the phone and I had to hang up because i could not wait for a service rep over the phone, and the last straw was when the one time i reached a rep said, WELL you cannot have the late fee cancelled because you could have paid thorugh our automated phone payment. I told her i was not gpoing to auto pay a high bill with out having someone tell me what all the charges were. SO IF YOU DO sign up, and you read this. make sure you cancel within 15 days. The law allows this, according to what a relative has told me. I had a vdeo of the sales person telling me there would be no cancelation fee. Bold. Yet It was accidentally deleted.
Hello Victim,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
M.A.
— Just Energy on October 6th, 2023
Worst Energy company,
*Scam, Scam, Scam, Save yourself, don't switch to Just Energy.*
I was tricked into switching from my previous company in Sam's Club, their sales people are liars, providing false info, & over promising. their free night plan is a scam to get you bound into the highest rate. you realize this in couple of months, and when you switch they lock their online portal for you to make any changes. so basically when you switch , they load up your final invoice with Bu...it charges and you can't make any changes in your auto pay. kind of forced into whatever they charge you. Idk , if this is even legal. i wish I can rate them in negative. They should be named UNJUST ENERGY
Hello Syed Z.,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on August 4th, 2023
The worse company!!
I use to pay $120 monthly with other companies with Ac all day !! Since I switch with this company Oommggggg they be cutting my light all the time and my bill be coming out like $400 hours o $500 why?!!!!! They cut my light every month because I cant afford them its like paying commercial!!
Hello Geleina Cordero,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Lily R, Social Media Advisor
— Just Energy on August 1st, 2023
Do not sign up!
Do not use them. Ever. I signed up because they had the cheapest rates in our area. Huge mistake. If you can not make your payment by the due date, they will send you a disconnect notice on the 3rd day past the due date. And that disconnect notice is dated for 2 weeks after the due date. For us specifically, the due date was July 17th, disconnect notice (which I didn't get in the mail by the way) was sent out on the 20th with a disconnect due date of July 31st. I tried to set up a payment arrangement BEFORE the due date and couldn't because I had a zero past due balance and couldn't set one up after because they require half down for the payment. And forget getting transferred to a supervisor. Literally every time I've tried it disconnects. Once I spent an hour on hold before giving up. Another time it rang back to regular call takers. I even called too close to the end of the day and after spending 15 minutes on hold it kicked off to a "after hours" message before disconnecting. Tell me that supervisor didn't decided to not pick up because he or she was ready to go home. This company is terrible.
Hello Waco Area Customer,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Sincerely,
Lilly L, Social Media Advisor
— Just Energy on July 29th, 2023
Representative lied
I was approached by a male just energy rep while I was shopping at Sam's club. He asked how much per kilowatt I was paying for my electric bill. I let him know that it was approximately $17.00. He immediately started telling me how their plans cuts my biis into half. He got my attention so I asked him how? He stated that just energy will be approximately $8.00 per kilowatt. After this man scrolling down his I pad and showed me the amount I would be saving, I fell for it and signed a 3 year contract. My recent bill was so high so I contacted customer service only to find out that I'm being charged almost $ .24 cents per kilowatt and not the approximately $.08 cent per kilowatt I was sold. Customer service rep could not make the changes so he said the supervisor would call to discuss. 2 week later no one has contacted me.
Hello Rose,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 24th, 2023
Liars they lie about the rate and cancellation fees
They got me at Sams club the second time I was in Sams. They told me if I switch I wouldnt have any cancellation fees. I have to pay my previous company 195 for cancellation fee. Just energy said oh we will reimbursed you for switch and pay you the fee which was $150 it doesnt cover for the whole cancellation fee of previous provider so I just thought it will be ok. So they offer free nights and showed you ghost bills they lied about the rate. My rate was 0.21c for kWh something and the girl that got me told me it was going to be .11 cents for kWh so my bill just kept getting bigger and bigger. Now my bill from June 14-july18 was $255 and I used them 4 days after that. So my bill is 632.67 now! Cancellation fee 150 and exit fee 175 wth!!!! What is all this and other fees that I have no idea where they came from! This is a deceitful company! Dont trust them they lied!!!!!! Now Im stuck with other fees that I cant pay
Hello Kath F,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 21st, 2023
Representative lied to get commission
Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company. She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle. Heres my problem? My service was transferred to just energy as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Just energy didnt take care of it as she promised! There was no gift card promotions as promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional expenses. All I had to do was call TXU and work out a plan as I have been with them for years!! With Texas being so hot, the Sales pitch seem to be so unbelievable, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay. I feel the representative need to get a commission I lied for this purpose. My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances!
Hello Charlette,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 21st, 2023
Representative lied to get commission
Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company. She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle. Heres my problem? My service was transferred to just Andrew as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Jess energy didnt take care of it as she promised! The gift card promotions, that was promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional billing. All I had to do was call TXU and work out a plan as I have been with them for years!! With Texas being so hot, the Sales pitch seem to be so unreal, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay. I feel the representative need to get a commission I lied for this purpose. My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances!
Not Satisfied
Signed up at HEB , was told my rate was 9.1 , THAT was a lie, I told by customers service my rate was 12.1, Checked my bill say 15.5, called again it's 14.1 , How it go up n I didn't know nothing about, I been paying 9.99 a month since day of service for Green Charge I didn't know that, So I feel just energy is taking my money, and my bill be too High
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Mirna A, Social Media Advisor
— Just Energy on July 19th, 2023
The cut my service by mistake
Some not very smart person at Just Energy disconnected my service, even though, there was no reason to. I lost power at 11:30am in 115 degree weather. I called just energy to make sure it was nothing on their end and they said it was not. I then reported an outage with Centerpoint because I did not know what else to do. Turns out someone at Just Enrgy disconnected my service in error which I did not find out until 6:30pm when I called again. They could not reconnect until the next day. I have a 3 years old. Because of that persons mistake I was left with no power for almost 24 hours. My food has gone bad. I had to go somewhere else to work, since I work from home.
Hello Jessica ,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 12th, 2023
Terrible service, con artist, not good stay away.
Terrible experience, was told by sales rep I would not be on a contract called customer service after signing up and was told I was on a 3 year contract. Its $175 to cancel your If I dont want to pay Im stuck.
Hello Zac,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 12th, 2023
Run From Just Energy
In a recorded conversation on 7/6/23 with Just Energy sales person on a recorded line I told her multiple times I wanted the start date to be 7/11/23. She said that date was fine and in ending our conversation said the start I preferred had been noted on the contract. On the same day, 7/6/23, I changed my mind and sent a cancellation of the agreement to their customer service email. Just Energy ignored both the start date I requested and the cancellation of agreement I sent them on 7/6/23 and opened service on 7/8/23. I found them to be an unethical company in my short experience with them.
Hello Houston Customer,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on July 10th, 2023
Hello Satyaswaroop.
We are so grateful for your 4-star ratings and review. We appreciate and sincerely thank you for your business. Please don't hesitate to contact us at 1- 866-587-8674 should you have any questions or concerns. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve any situation for you as soon as possible.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on June 5th, 2024