Just Energy Customer Reviews
We've been collecting customer reviews for Just Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Just Energy
Stay away from Just Energy
This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.
Alternatives to Just Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Just Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.0¢/kWh |
| GridPlus 12 | 12/months | 7.0¢/kWh |
| GridPlus 13 | 13/months | 7.0¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Saver Smart Credit 12 | 12/months | 7.5¢/kWh |
| GridPlus 12 | 12/months | 7.5¢/kWh |
| GridPlus 13 | 13/months | 7.5¢/kWh |
Just Energy Rating and Review Summary
There are 309 total reviews for Just Energy, with an average rating of 1.5/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Just Energy | 1.0/5 | 2 |
| Star Rating | Ratings and Link |
|---|---|
| 28 5 star reviews | |
| 15 4 star reviews | |
| 5 3 star reviews | |
| 29 2 star reviews | |
| 232 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
STAY AWAY
Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o
1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.
Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.
I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs
We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297.
Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
Billing
I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well
Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on August 8th, 2023
All Reviews By Date
STAY AWAY
Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o
1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.
Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.
I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs
We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297.
Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
Billing
I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well
Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on August 8th, 2023
Hello George,
Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 27th, 2022