Just Energy Company Review

We've been collecting customer reviews for Just Energy so you can get the inside scoop on what it's like to be a customer.

You can order Just Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Just Energy

Texas Electricity Ratings can help you find the best Just Energy electricity plan. Below are the lowest priced Just Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from Just Energy

Compare more Just Energy Houston Plans

Plan Term Rate
Base Saver III - 24 24/months 13.9¢/kWh
Basics - 36 36/months 16.9¢/kWh
Simple Choice - 36 36/months 16.9¢/kWh
Rates as of Apr 17, 2024 at 08:25 PM

Dallas Electricity Rates from Just Energy

Compare more Just Energy Dallas Plans

Plan Term Rate
Base Saver III - 24 24/months 14.9¢/kWh
Weekends Free Plan - 12 12/months 17.5¢/kWh
Weekends Free Plan - 24 24/months 17.5¢/kWh
Rates as of Apr 17, 2024 at 08:25 PM

Best Just Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review
Rates as of Apr 17, 2024 at 08:25 PM
Looking for more? Compare all available Just Energy Plans

Just Energy Reviews FAQ

How can I find out electricity rates in Houston using Just Energy reviews?

When seeking to compare electricity rates in Houston, Just Energy customer reviews can provide valuable insights. You can access a comprehensive platform that allows you to review and compare various electricity rates offered by providers like Just Energy. These reviews offer real customer experiences and opinions, helping you make an informed decision about the best electricity plan for your needs. Whether you're interested in fixed or variable rates, green energy options, or other plan features, the reviews available at Texas Electricity Ratings enable you to assess and compare electricity rates in Houston efficiently and confidently.

Just Energy Rating and Review Summary

There are 308 total reviews for Just Energy, with an average rating of 1.5/5.

Company Stars Rating Reviews
Just Energy
1.5/5 308
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Stay away from Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.

George from Coppell, TX on October 26th, 2022

Hello George,

Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on October 27th, 2022

Sams Club is the place to go!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!

Ashley M. from Houston, TX on July 27th, 2022

Hi Ashley M. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer.

Many Thanks,
Lilly, Social Media Advisor

Just Energy on July 28th, 2022

Recent 4 Star Reviews

Poor Customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong

Harold Brown from Hurst, TX on September 15th, 2022

Hello Harold Brown,

Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your late fee and disconnection letter fee concern. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on September 15th, 2022

Free nights and weekends don't seem free
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Karen Medcoff from Marathon, TX on February 2nd, 2022

Hi Karen Medcoff. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.

Regards,
Yahaira, Social Media Advisor

Just Energy on February 3rd, 2022

Recent 3 Star Reviews

Double charges to credit card
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

James from Midland, TX on July 28th, 2022

Hi James. Thank you for your feedback. Please allow us the opportunity to assist you with your current payment concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.<br /><br />Best Regards,<br />Lilly L, Social Media Advisor

Just Energy on July 29th, 2022

Unfortunately events
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed.

Sad from on February 18th, 2021

Hi, thanks for reaching out and bringing this to our attention. We will get back to you as soon as possible to resolve this issue. Thank you for your patience.


Thank you,
Lily, Social Media Advisor

Just Energy on February 22nd, 2021

Recent 2 Star Reviews

Good company but unethical sales process
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them.

Jose B from Justin, TX on September 8th, 2022

Hello Jose B,

Thank for your very much for allowing us to address your concerns. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.

Best Regards,
Girishma, Social Media Advisor

Just Energy on September 8th, 2022

Very Dishonest Company - Stay Away From
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

TexasGirl from Pflugerville, TX on September 7th, 2022

Hello TexasGirl,
Thank you for your feedback. Please allow us the opportunity to assist you with your billing concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Girishma, Social Media Advisor

Just Energy on September 8th, 2022

Recent 1 Star Reviews

Billing
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well

Mary from on August 8th, 2023


Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lily R, Social Media Advisor

Just Energy on August 8th, 2023

Worst company ever
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM

Julie from Arlington, TX on April 20th, 2023

Hello Julie,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lily R, Social Media Advisor

Just Energy on May 1st, 2023

All Reviews By Date

Billing
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well

Mary from on August 8th, 2023


Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lily R, Social Media Advisor

Just Energy on August 8th, 2023

Worst company ever
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM

Julie from Arlington, TX on April 20th, 2023

Hello Julie,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lily R, Social Media Advisor

Just Energy on May 1st, 2023

They need a zero star option
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Rude, unreliable, and definitely not a good value.

H D from 77552 on April 10th, 2023

Hello H D, Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly, Social Media Advisor

Just Energy on April 29th, 2023

Terrible systems in place and not the most responsive support team
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.

They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.

I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.

Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with.

Austin from Sugar Land, TX on March 7th, 2023

Hello Austin,

Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,

Lilly, Social Media Advisor

Just Energy on March 8th, 2023

Dont get
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever

Pat from Grand Prairie, TX on February 13th, 2023

Hi Pat, thank you for taking the time to leave us feedback about your experience with us. We would like to get some more details about your experience with us and we would like to speak with you about this further, please give us a call at your earliest convenience at 1-866-587-8674.

Best Regards,
Lily R, Social Media Advisor

Just Energy on February 14th, 2023

Just Energy is a scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible.

Andrea from Round Rock, TX on February 7th, 2023

Hello Andrea.

Thank you for your feedback. It would be a pleasure to assist you in resolving your concern regarding your account and bill explanation. One of our agents is currently trying to contact you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Just Energy on February 8th, 2023

Fraud--Plain and simple
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this?

Debintex from Midlothian, TX on January 9th, 2023

Hello Debintex,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly, Social Media Advisor

Just Energy on January 10th, 2023

Worst electricity company !
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather !

Kierra from Grand Prairie, TX on December 21st, 2022

Hello Kierra,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly, Social Media Advisor

Just Energy on December 21st, 2022

Customers dont matter to them
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider.

Steff from Arlington, TX on November 29th, 2022

Hello Steff,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on November 29th, 2022

Uncaring company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements

Cynthia from Dallas, TX on November 8th, 2022

Hello Cynthia,

Thank for your very much for allowing us the opportunity to address your concerns and Thank you for you feedback. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers. Should you need any assistance in the future, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Just Energy on November 8th, 2022

This company is a scamer and crooks
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop

Carlos from Spring, TX on October 31st, 2022

Hello Carlos,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on November 1st, 2022

Stay away from Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.

George from Coppell, TX on October 26th, 2022

Hello George,

Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on October 27th, 2022

DO NOT USE JUST ENERGY THEY SAY ANYTHING TO GET YOU SIGNED ON THEN YOUR BILL WILL DOUBLE!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Due to our mistake we received a cut off notice. My daughter-n-law tried paying by phone where you enter your card number. The transaction declined twice so she was transfered to an agent who then told her that she was not an authorized user. The electricity got turned off. Just energy ran her card again and it went through. In the meantime I paid the amount due (i have a toddler and a teenager in the house with no electricity). Well now the the balance was paid twice. I called to get my money returned I was told it was still in pending status. I would have to wait. I called again a couple of days later because it is no longer in pending status. I was told i would have to contact my bank and get a letter stating that that the money went through. I emailed just energy and was told that it would take up to `10 days for the money to be returned. Well now I get this "Thank you for your recent inquiry regarding your account. As a valued customer of Just Energy, our goal is to ensure that your questions and concerns are answered within a timely manner.We can see a payment of $403.10 was processed twice on October 7th, 2022. However, by the time the payment was made, the bill for October was already generated on the account. The total bill was for $846.10, including the past due balance. With the excess payment you have made, the bill was adjusted with the payment, and there is a remaining balance of $64.90.
We apologize the money has been adjusted to the previous bills.Should you have any further questions or concerns, please contact Customer Support at -866-587-8674." Now they decided to add the money to my account. In this day and time when my family struggles to make ends meet. And yes by the grace of God we are able to make ends meet. I can hardly beleive this is happening. Also I was told my useage would be at 14kwats and its NOT its at 18! they lie. They do not even deserve a star.

B Whitehead from Katy, TX on October 13th, 2022

Hello B Whitehead,
Thank you for Allowing me to assist with your refund concern. It was a pleasure to assist you in resolving your concern. Should you need additional assistance or need additional information, please contact us at your convenience at 1-866-587-8674 . Rest assured that we will do everything possible to resolve any situation for you as soon as possible.
Kind Regards,
Lilly L, Social Media Advisor

Just Energy on October 13th, 2022

Scam Artist
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First bill was 217 the next month 584 they lie to get you in with them

Jane Doe from Wichita Falls, TX on September 30th, 2022

Hello Jane Doe,

Thank you for your bringing this to our attention. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Just Energy on September 30th, 2022

Poor Customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong

Harold Brown from Hurst, TX on September 15th, 2022

Hello Harold Brown,

Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your late fee and disconnection letter fee concern. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy on September 15th, 2022

JUST ENERGY. NOT WORTH IT ENERGY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy.

Lindsey from Burleson, TX on September 15th, 2022

Hello Lindsey,
Thank you for your bringing this to our notice. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Our Hours of Operations are from 8 AM to 8 PM (Mon - Fri) and 9 AM - 6 PM (Sat). Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

kind Regards,
Lilly, Social Media Adviso

Just Energy on September 15th, 2022

Good company but unethical sales process
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them.

Jose B from Justin, TX on September 8th, 2022

Hello Jose B,

Thank for your very much for allowing us to address your concerns. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.

Best Regards,
Girishma, Social Media Advisor

Just Energy on September 8th, 2022

Very Dishonest Company - Stay Away From
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

TexasGirl from Pflugerville, TX on September 7th, 2022

Hello TexasGirl,
Thank you for your feedback. Please allow us the opportunity to assist you with your billing concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Girishma, Social Media Advisor

Just Energy on September 8th, 2022

What out for last bill.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.

R Parks from 75759 on August 24th, 2022

Hi R Parks. Thank you for your feedback. Please allow us the opportunity to assist you with your account concern. At your convenience you can contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Just Energy on August 24th, 2022

Regret
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!

Regret This Company from Euless, TX on August 19th, 2022

Hi Regret this Company, Thank you for bringing this to our attention. Please allow us the opportunity to assist you with your current billing concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.

Best Regards,
Lilly, Social Media Advisor

Just Energy on August 19th, 2022

WORST CUSTOMER SERVICE I'VE EVER HAD
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been with this company for years! It was great at 1st. I have a rental home that I needed to complete work at for a couple months. I called to connect service as I have service at my primary residence. I was given my same terms I have on my current account. I had issues immediately. I started getting calls and bills in spanish right away. I tried to get that fixed and was told they could not change it. I was told all I had to do was call to cancel and there would be no fees. I was told there was nothing else I had to do. I paid my bills while I was doing work. I completed the work and the service was cancelled. I was charged a $175 cancellation fee. I have had to call several times trying to get this fixed and I keep getting the run around. I have talked to 2 escalation managers and been given conflicting info. The 1st one (Angel)said he fixed my issues and the fee would come off in about 6 days. It didnt. I called and talked to another one (Murali) who was so rude and not helpful or understanding at all. He actually laughed at one point. I told him many times I did not wish to speak to him anymore and wanted to talk to his boss. He denied me this for quite a while before our call ended somehow at 56 mins! He called back minutes later and said he would put in request for me to talk to his boss and the boss would call me within 48 hrs. It never happend. I since sent a detailed email to customer service addressing all this and never got a response. I have finally filed a complaint with BBB (Better Business Bureau) for 1st time ever in my life in hopes they help resolve this. I have spent hours trying to get this fixed. I want to pay my actual bill. They claim they have calls recorded yet they dont go back and listen. I was told by Murali that Angel did not put anything in the notes and implied I was not telling the truth without actually saying it. Murali was SO RUDE! I just sent another email to another customer service link I found in further hopes this wont get reported to my credit before resolution as I pay my bills. Avoid this company, it has gone to the wayside since the new owner took over it appears

Jason K. from Killeen, TX on August 17th, 2022

Hello Mr. Jason Kruttlin,

I would like to thank for your very much for allowing me to address your concerns yesterday. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.

Regards,
Alicia

Just Energy on August 19th, 2022

????Fraudulent billing practices
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy was our electricity provider from 10/2017 until 8/9/22. We switched companies. We paid our last bill cycle from 7/27-8/09 for $154.98. We received another bill for $74.08 paid it on 8/11/22. Now JE sent us a last bill for 7/27 -8/9 for $166.86???? What a scam...awful...times are hard enough

Cassandra Davis from Plano, TX on August 15th, 2022

Hello Cassandra Davis,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your last billed date and balance on your account. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lilly L, Social Media Advisor

Just Energy on August 16th, 2022

Just Energy = High Price Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been a loyal customer of Just Energy for several years. At the start their rates were reasonable and their customer service was decent. However since 2020/2021 my bill as nearly tripled for the same plan/rate I have had. Without changing anything at home, my thermostat is set to 80 until 9 pm at night. And resets at 80 starting at 8:00 am. I am on the free nights plan and my bill was $400 for a little over 1,000 sq. Ft. Home. On average my bill is around $150 during hotter months. I attempted to speak with customer service and their response was due to the current market climate and sent a list on what I can do: weather stripping windows and etc. I will be looking to change and go else where for my energy provider.

Lindsey from Burleson, TX on August 15th, 2022

Hello Lindsey,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your bill. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.

Best Regards,
Lilly L, Social Media Advisor

Just Energy on August 15th, 2022

Double charges to credit card
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

James from Midland, TX on July 28th, 2022

Hi James. Thank you for your feedback. Please allow us the opportunity to assist you with your current payment concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.<br /><br />Best Regards,<br />Lilly L, Social Media Advisor

Just Energy on July 29th, 2022

Sams Club is the place to go!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!

Ashley M. from Houston, TX on July 27th, 2022

Hi Ashley M. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer.

Many Thanks,
Lilly, Social Media Advisor

Just Energy on July 28th, 2022

My I just energy free night Esperance
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights

I Have Been Adjusted Any Of Your Customer For Five Years The Last Two Years Ive Had Three Nights And Im Signing A New Contract For Two More Years Of Free Nights from Houston, TX on June 16th, 2022

Hello. Thank you for this incredible review and for taking the time out to leave us a 5-Star rating. We are glad to hear that you are satisfied with your plan and service with Just Energy. Thank you for being a Just Energy customer. We appreciate your business.

Best Regards,
Lilly Social Media Advisor

Just Energy on June 17th, 2022

Not good
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Did not give what they quoted and tried to lock me up in a 3 year contract not cool....

Arcelia from Stanton, TX on June 7th, 2022

Hello Arcelia, We appreciate your feedback and would like to assist with your account. We value your business and we would like to have the opportunity to assist you as soon as possible. Please contact us at your earliest convenience at 1-866-587-8674.

Best Regards,
Lilly, Social Media Advisor

Just Energy on June 8th, 2022

YOUR BILL IS GOING TO BE OUTRAGEOUS DO NOT USE JUST ENERGY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I am new to Texas and upon moving in my 3 bedroom duplex in November, my landlord suggested just energy. She told me they give free nights. So I went ahead with this company and agreed to a 12 month contract. NO free nights! No free or reasonably priced ANYTHING. My bill is easily well over $130 every month even though its just my son and I living here and the house is unoccupied from 7 am until after 6 pm daily. Two TVs in the entire home both of which are turned off by 9:30 when my son goes to bed. We have the same amount of usage every month consistently, we started off with our bill at $79 and now this month we are at $160. OH and I agreed to a 12 month contract in November 2021, my account shows they entered in a contract date that doesnt end until 2024. Horrible scamming crooks. Ill be paying the $175 cancellation fee and washing my hands of this garbage company.

Emily from Harker Heights, TX on June 2nd, 2022

Hi Emily. Thank you for your feedback. Please allow us the opportunity to assist you and resolve this. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents is currently trying to reach you. Your feedback is much appreciated, Thank You for allowing us to assist you.

Best Regards,
Lily, Social Media Advisor

Just Energy on June 4th, 2022

The most miserable power in Yoshi
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Ive been working for 30 years as a dental technician I make decent money I lost my job so I was struggle with one electricity Bill with just Energy I called customer service to tell them if there is any plan to help people struggle because I applied for organization and they promised they would help me she said if you pass the due date from your bill payment we can I shut down the power thats mean me and my daughter 10 years old we can sit without power and this weather in Dallas I thought that Ive never hurt for 20 years theres no option or waiting time to pay your bills so I realized this company all what they want the money even if they put you and your family in danger or to die with the Very hot weather

Sam from Richardson, TX on May 9th, 2022

Hello Sam, thank you for your feedback, and we sincerely apologize. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.


Best Regards,
Yahaira, Social Media Advisor

Just Energy on May 9th, 2022

Customer service lacking
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections

Austin from Corpus Christi, TX on April 20th, 2022

Hi Austin. Thank you for bringing this to our attention. Our apologies for the bad experience. We would be more than happy to assist to verify is resolved. Please, contact us at 1-866-587-8674.<br /><br /><br />Many Thanks,<br />Lily, Social Media Advisor

Just Energy on April 30th, 2022

Lily fixed my Tara energy problem
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was mistakenly billed for service I did not ask for. Thank you lily!

Pamela Lara from Sweeny, TX on April 19th, 2022

Hi Pamela, thank you for taking the time to leave this 5-star rating. We are so pleased that we were able to meet your expectations. We appreciate the opportunity to have this resolved for you.

Many Thanks,
Lily, Social Media Advisor

Just Energy on April 20th, 2022

BAD ELECTRIC COMPANY!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Purchased a home on March 4, 2022, went with Just Energy, as the previous homeowner had them. On March 7, and April 18th, electric was cut off. Just Energy does NOT DEACTIVATE the last homeowners that were in this house. They keep calling and turning our electric off!!! Each time this happens we lose work time, staying home, taking approximately 6 hours with them to get them to turn it back on!!! Then they don't take the blame for this happening, stating it isn't their fault! WHAT!!! No protection to your customers??!! This is an incurring issue, we would like to leave this company without early deactivation fees so we can be protected with an electric company that will use pass-codes, etc...to authenticate who we are on protecting our account.

Joseph from Cypress, TX on April 19th, 2022

Hi Joseph, our apologies for this situation. We thank you for answering the call and allowing us the opportunity to resolve this. We appreciate your feedback. We are working to get a satisfactory resolution for you as quickly as possible.

Many Thanks,
Lily, Social Media Advisor

Just Energy on April 19th, 2022

After 1 year, I still cannot access my account
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Very bad service, yes they call you back and transfer you from one person to another and at the end they cannot resolve the issue. How difficult can it be for you to make me access my account online?????

Ashraf Hafez from 78949 on April 18th, 2022

Hi Ashraf. Thank you for leaving a review. We apologize for this issue with your online account. A member of our team will contact you soon.

Best Regards,
Lily, Social Media Advisor.

Just Energy on April 18th, 2022

FRAUD
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Been with this company over six months work all day live in one bedroom apartment each month bill more than 200 a month no emails sent showing usage just lies and deceptions please do not use this company will be reporting to the BBB FOR FRAUDULENT activity when call wait time over 20 minutes no one to speak proper English to have two way conversation worst experience ever HIGHLY DO NOT RECOMMEND FOR ANY BUSINESS

Antriel from Houston, TX on March 14th, 2022

Hi Antriel. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents has now contacted you.

Regards,
Yahaira, Social Media Advisor

Just Energy on March 15th, 2022

Free nights and weekends don't seem free
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Karen Medcoff from Marathon, TX on February 2nd, 2022

Hi Karen Medcoff. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.

Regards,
Yahaira, Social Media Advisor

Just Energy on February 3rd, 2022

Very Rude Customer Service Phone rep
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The rep I had on the phone kept hanging up on me after I asked about rates. Every time I called back and asked him the same thing he would keep hanging up. Very unproffessional. Train your reps better.

Chris from Grand Prairie, TX on February 1st, 2022

Hi Chris, we apologize for any frustration caused. Please rest assured that we will do everything we can to assist as quickly as possible. An agent will be contacting you soon.


Thank you,
Lily, Social Media Advisor

Just Energy on February 2nd, 2022

My bill wasn't cheaper
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told I was over paying with TXU with a 200 dollar bill, but just energy sent me a 245 dollar bill. I'll be going back to txu. I shouldn't have switched. This is why I don't stop and listen to sells pitch while shopping in sams

Morgan from Spring, TX on January 31st, 2022


Hi Morgan. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please give us a call at your convince at 1-866 587 8674.


Best Regards,
Lily, Social Media Advisor

Just Energy on January 31st, 2022

Horrible company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just energy has been an absolute nightmare to use! The customer service is beyond a joke and unhelpful. I have yet to be able to make a payment in any way beyond calling customer service and being charged more money to pay my bill through them because I can't pay any other way. The customer service don't listen to your issues. They don't try to trouble shoot.
The prices of the service are insane! What you think you'll pay vs what you actually end up paying are going to be very two different amounts.

PS from Richardson, TX on January 29th, 2022

Hi PS. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.


Best Regards,
Lily, Social Media Advisor

Just Energy on January 31st, 2022

Worse customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Called asked numerous times what my rate for kWh was and they fail multiple times to provide small piece of information

Andrew from Richmond, TX on January 25th, 2022

Hi Andrew. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.

Regards,
Yahaira, Social Media Advisor

Just Energy on January 25th, 2022

The worst electrical company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This was one of the worst experiences of my life! Just Energy customer service and managers will never help you or answer the phones. You will wait on average 2-3 hours before you get anything resolved. I can't believe I got swindled into going with this company. Save your sanity and your time and don't bother working with them. TXU is so much better!

Matt from Plano, TX on January 25th, 2022

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.

Regards,
Yahaira, Social Media Advisor

Just Energy on January 25th, 2022

Failed cancelation
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Wife called to cancel service to residence due to selling home. Just energy failed to cancel service on date requested. I have requested to hear or a copy of the phone conversation that they are basing their decision on. They will not provide it. Make sure to put your request in writing or they will bill you for service not received.

No Accountability from Lufkin, TX on January 21st, 2022

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.<br /><br />Regards,<br />Lily, Social Media Advisor

Just Energy on January 25th, 2022

Pour service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Order service and paid my deposit. Told me it would be turned on on the 4th of January. On the 19th my son said light was off. I called and they said they needed more documentation from. Never received a call nor email. Lost everything in fridge. Not happy at all.

Wayne from Jacksonville, TX on January 19th, 2022

Hi Wayne. We are sorry to hear you had an unsatisfactory experience with our enrollment process. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Contact us at 1-866- 587- 8674 to start an investigation.

Regards,
Lily, Social Media Advisor

Just Energy on January 19th, 2022

Disgusted
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

It will be a year next month since Tara energy and just energy fraudulently switched my electricity without my permission. The call was recorded so they know the truth. I have read alot of the owners responses about how sorry they are to all the people they have screwed. Just talk. I still await a phone call, an answer and justice

Pamela Lara from Sweeny, TX on January 17th, 2022

Hi Pamela. We apologize for any frustration caused. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.

Regards,
Lily, Social Media Advisor

Just Energy on January 17th, 2022

Avoid Just Energy!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

Matt Bullard from San Angelo, TX on December 18th, 2021

Hi Matt. Thank you for leaving a review we appreciate your feedback. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on December 18th, 2021

Lies and scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Dont believe the Sams club reps that stand in the store!!! Full of lies. They are greedy and want commission off you!!

Kelly Grant from Pasadena, TX on October 30th, 2021

Hi Mrs. Grant, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience with an agent at Sam's Club. Please rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please contact our Sam's Club Hotline at 1-844-909-5678.

Regards,
Alicia, Social Media Advisor

Just Energy on October 30th, 2021

High Bill
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company

Mana Dangol from Irving, TX on October 29th, 2021

Hi Mana, thank you for taking the time to leave this review and allowing us the opportunity to assist with rectifying this for you. We value as a Just Energy Customer.

Sincerely,
Lily, Social Media Advisor

Just Energy on November 2nd, 2021

Absolutely Ridiculous!!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

A solicitor came to my house while I was at work, and told my boyfriend he worked for JUST ENERGY, and my boyfriend told the guy that if he wanted to continue that he would have to call me and ask, I never received a call from the man and yet some how they felt that it would be okay to go ahead and TRY to switch my service over without permission!!! Lucky I was able to stop the switch and continue the service with the company I actually gave PERMISSION to control my energy!! And now they have the AUDACITY to still charge a bill for a service that wasnt even authorized for than a day!!!!!!!!! ABSOLUTELY RIDICULOUS!!!!

Maribel from Fort Worth, TX on October 28th, 2021

Hi Maribel, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. A member of our team will be contacting you soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on October 29th, 2021

Liars deceivers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed at Sams club in Burleson, Tx. I was told Id receive no oncore charges and .09 per kw. When I got my first bill it was all a lie. I still had oncore charges. When I called customer service they were like too bad you signed and didnt read. Then I said so yall lie to people so theyll sign thats how yall get business? I was told Id have to pay early cancellation fee and they werent taking it off. So I let them know every time I go to Sams and see someone signing Im going to tell them make sure you read all that cause they lie.

Monica Torres from Fort Worth, TX on October 28th, 2021

Hi Monica, thank you for your feedback and for bringing this to our attention. Our apologies for any misunderstanding and frustration caused. We want to help you any issues with the cancellation fee as quickly as possible. A member of our team will be contacting you soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on October 28th, 2021

$20 Notice of Disconnect 3 days after due date
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.

Chris from Houston, TX on October 26th, 2021

Hi Chris, thank you very much for bringing this to our attention. We appreciate your feedback and would like you to assist with any concerns regarding DNP notice fee. Please give us a call at 1-866-587-8674. We want to help you.

Thank you,
Lily, Social Media Advisor

Just Energy on October 26th, 2021

BS company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just run dont go to them

None from , TX on October 19th, 2021

Hello, we appreciate your rating. Our apologies for this experience. Please, contact us at 1-866-587-8674. We want to help you hope to hear from you soon.

Best Regards,
Lily, Social Media Advisor

Just Energy on October 19th, 2021

Dishonest company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told by a sales rep at Sam's Club that if I switch to just energy they would cover my early termination fee from my previous electric provider. When I got my early termination fee bill of $400 from my previous electric provider, I asked for my refund from just energy but they told me they only cover up to $150. So I paid $400 to switch electric companies! I was also told that I wasn't in a contract and then I find out I have a three-year plan. This company doesn't care how they make their money they will lie steal and cheat to get it. Don't trust this company and their sales reps.

Dishonest Sales Rep from Fort Worth, TX on October 15th, 2021

Hi, thank you for your feedback. Our apologies for any misunderstanding and frustration caused. Please, allow us to assist you with your concerns regarding the cancellation reimbursement policy. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details and start an investigation to get you a resolution.

Thank you,
Lily, Social Media Advisor Lily, Social Media Advisor

Just Energy on October 16th, 2021

Worst service I have experienced
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have never had a worse experience with an Energy company. I have been harassed in my email about threats to endanger my credit even after Ive made contact on numerous occasions to get things set up properly. Would not recommend, if you want a XXX.xxx bill by all means these are the guys for you. But Ill never go back.

L. Tee from Killeen, TX on October 15th, 2021


Hi L. Tee, thank you very much for your feedback. Our apologies for any frustration caused. We would love the opportunity to look into this and assist you with your account. Please give us a call at 1-866-587-8674 to look into this for you.

Best Regards,
Lily, Social Media Advisor

Just Energy on October 15th, 2021

What a Joke
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I called to have my service turned on 12 Oct today is 48 hours later, hours of phone time, speaking with several different people, and my power is still not on and keep getting told it is scheduled for today and Im sorry!!

Kay from Houston, TX on October 14th, 2021

Hi Kay, thank you for your feedback. Our apologies for any frustration caused. We want to help you resolve this as quickly as possible. A member of our team will be contacting you soon. Thank you.

Sincerely,
Lily, Social Media Advisor

Just Energy on October 14th, 2021

Ripped off
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was promise to get my bill around $50 but insted, i am paying double.

Do NOT GET JUST ENERGY from Fulshear, TX on September 29th, 2021

Hi Mr. Illiassou, thank you for your feedback. I would like to thank you for allowing us to assist you with your concern over the phone and I would like to reassure you that your feedback is taken very seriously.

Regards,
Alicia, Social Media Advisor

Just Energy on October 2nd, 2021

Just Canceled This Energy Provider After ONLY 2 Months!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

When switching to this company 2 months ago, they made it sound like they were the best provider out there! Why do they have to solicit at Sam's Club then? I did not buy it at Sam's (should have...they were offering some incentive!) I called them on my own. The provider that I did have was half the price! Living on SS...you need the best deals. When I received my bill in the mail, I was in shock! I have never had a bill so high since leaving the major supplier 6 - 7 years ago. I called and there was no dealing with them. Not only can I not afford to pay this doubled bill, they are charging me nearly $200 to cancel. I went with another company immediately. They misrepresented theirselves! This free nights is BS! We don't even use hardly any electricity after 6pm. I turn off all the lights anyway, but after 6 pm, the TV is about all that is on. Don't be fooled by this company! Rip-Off Energy is their new name in my book!

Kann from Garland, TX on September 21st, 2021

Hi Kann, we are sorry to hear about your high bill and concerns about your plan. We would like the opportunity to assist you with your billing concerns. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details about your plan.

Best Regards,
Lily, Social Media Advisor

Just Energy on September 22nd, 2021

Just awful!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I am new to the country and did some research and then called Just Energy. They sold me a 5 year plan without telling me about the additional costs when I specifically asked about them it. When I called to correct it, I got the worst possible service. First they told me I needed to go to billing department which then told me I needed to go to the renewals department. Just no one wanted to correct it or help me. I ended up cancelling my account. Just awful service!

Tammy from Houston, TX on September 19th, 2021

Hi Tammy, thank you for leaving a review, we appreciate your feedback. We are sorry to hear that you had an unsatisfactory experience with your plan and the assistance you received while trying to change it. We want to do everything we can to get this resolved for you as quickly as possible. Please give a call at 1-866-587-8674.

Regards,
Alicia, Social Media Advisor

Just Energy on September 20th, 2021

Got scammed by Just Energy at Sam's Club (Lost customer on first bill)
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.

Gurbaj Singh from Fort Worth, TX on September 17th, 2021

Hi Mr. Singh, thank you so much for your review and feedback on the experience you had. As assured during our phone call, we are currently looking into this and appreciate you allowing us to assist you over the phone. We have tried to place additional calls to you but have not been able to contact you. Please give us a call in order to allow us to address any additional concerns or request you might have.

Regards,
Alicia, Social Media Advisor

Just Energy on September 23rd, 2021

Bill does not reflect what is advertised on facts label
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Don't waste your time with these guys. They throw in a hidden fee and do not charge what they say on the facts label. I switch power companies every 3 to 4 months to get the lowest rate and most other power companies are honest on their facts label. These guys don't disclose the $9.99 "Green Charge" they will hit you with every month. Literally the ONLY charge on the bill that does not fluctuate from month to month, the "Green Charge" is not openly disclosed... What kind of company does that? The facts label says you will average 9.1 cents/KWH for 2,000 KWH. I'm actually paying 10.3 cents/KWH. All the other companies are pretty spot on with what they say vs what you get.

Aeromech from Mckinney, TX on September 15th, 2021

Hello Mr. Schmid, we appreciate you taking the time to leave this feedback. It's important to us that our customers understand their energy bills. We would love to help resolve this concern with your bill. We have tried to contact you without success. At your convenience, please, contact us at 1-866-587-8674. Thank you

Best Regards,
Alexandria, Social Media Advisor

Just Energy on September 16th, 2021

A total nightmare!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I really wonder how this company has so many good reviews on here wondering if its legit I decided to change to this company at a sams like most have and everything sounded great, I left TXU because I honestly thought I would no longer make payments of $200. Pfff it was worse, first bill was 230 and the second was 260 i hate this company, its trash, such a bad experience

Mel B. from Fort Worth, TX on September 13th, 2021

Hello Mel B, thank you for bringing this to our attention. Our apologies for any misunderstanding regarding your bill. We want to clarify any concerns and help you resolve this. Please, contact us at 1-866-587-8674. We hope to hear from you soon. Thank you.


Regards,
Lily, Social Media Advisor

Just Energy on September 13th, 2021

Unfortunate
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had signed up with this company to began supplying electricity to my home in Granbury Texas around March of 2021. My husband passes away on February 20, 2021. I was hoping to cut my bills down enough to be able to continue in my home of 32 years, but I could not. I placed my home for sale in August and it sold. I called Just Energy and gave them my new address, etc. I was informed by the lady I talked to they would close and send my closing bill. Nothing was said about leaving my contract early since I was moving to another city.
Now they are hitting me for early cancellation even though I moved away. I live in an apartment in Grapevine to be near my family. I did not have $375. to pay the entire bill so just paid the electrical usage of $199. Now they have turned me over to a collection agency and treating to ruin my credit. I called the number they listed and he wanted me to promise I would send payment on September 18th when I get my SS check. I told him that was silly as I told him I wouldthen he says Do You Promise. I told him NO I would not promise as I told him I would. Thats ridiculous.
Now, I was never told that I could continue with them in Grapevine when I called to discontinue due to moving to another town 80 miles away. I went with the power company that provided electricity to the complex I moved to.
Beware of this company they will get you for everything they can.
I will pay greedy JE when I have the money and they will just have to turn me over to credit bureau. Thats life! I will survive!

Katheryn McLellan from Granbury, TX on September 10th, 2021

Hi Katheryn McLellan, thank you for allowing us the opportunity to assist you with your concern today. As previously discussed we are very pleased to know that we were able to find you a resolution that was rapid and to your full satisfaction. Once again we value you as a customer and appreciate your business. Have a wonderful day!<br /><br />Kind Regards,<br />Alicia, Social Media Advisor

Just Energy on September 14th, 2021

Dishonest company, avoid!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up for a three month promotional contract and was required to complete registration and initial payment over the phone. Unfortunately, the Just Energy employee either recorded the information incorrectly or used someone else's credit card information. As a result, our first month payment did not process and we were charged a late payment fee and a note was made on our record. When I called the company about this, that is when they told me the credit card on file (which did not remotely resemble my credit card number or expiration date). I requested the late fee and note to be removed from my history and they agreed to "look into it." The employee stated they did not have the authority to change it and denied my request to speak with a supervisor. The next month's bill arrived and the late fee was still on there and when I called again to complain, I was also told they would not remove the late payment note on my history for their mistake. I have made complaints with the Public Utility Commission and the Attorney Genera's Office in the hope they force Just Energy into doing the correct thing and to hopefully encourage them to change their shady business practices.

Kevin from Spring, TX on September 3rd, 2021

Hi Kevin, thank you for your feedback. It was logged into our system. We apologize that you had an unsatisfactory experience with registering autopay. We want to help resolve your concern. A member of our team will contact you soon to assist you and start an investigation.

Best Regards,
Lily, Social Media Advisor

Just Energy on September 4th, 2021

Not pleased
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I made a big mistake putting this company as my light company 2 bedroom apartment Bill is coming out almost $300 in the process of changing to another

Jackie from Dallas, TX on September 1st, 2021

Hi Jackie, we appreciate you taking the time to leave this feedback. We want to help resolve this concern with your bill. At your convenience, please, contact us at 1-866-587-8674. Thank you.


Best Regards,
Lily, Social Media Advisor

Just Energy on September 1st, 2021

Misleading on price
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

These people convinced me at sam that they will lower my price. I was paying about $100 a month for my 2 bedrooms. I not often home but my bill is always high. For the 1st month with just energy, my bill was abiut $50 but i was out of the country for 6 weeks. How on earth have used $50 worth if electricity when I am not there? After that, my bill kept going up. $80 here, $97 there. What's the point of switching if rhe bill is pretty much the same? In addition to their high price, the girl who sign me up said they would pay for my last bill with the other company if I sign with them and I will receive a gift card of $150. Neither one of these promise was fulfilled. They are just misleading people and laying to them.

Do Not Fall For Their Lies from Fulshear, TX on August 24th, 2021

Hi Bello. Thank you for your review. We appreciate you taking the time to contact us. It's important to us that our customers understand their energy bills. We'll look into this for you as quickly as we can. A member of our team will be contacting you soon.

Many Thanks,
Lily, Social Media Advisor

Just Energy on August 25th, 2021

Completely dumbfounded
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I started today out by chatting with Anita who couldnt understand what I was typing and directed me to sign in to my account, where I clicked on chat again and viola...ANITA. I then attempt to ask questions thinking ok I am logged in, verified this should be easy peasy...nope. I was redirected to an agent who wasnt helpful at all either barely allowed any time to ask a question before closing out the conversation. So I decided to call in...bad move. K spoke with Paul first who was so rude no empathy hugging and puffing like he was annoyed by me when he asked me for my account # and I said oh ok hold on let me get it but it was ok for him to ask me for my name that I had given him at the beginning of the call. Paul proceeded to assist. I let Paul know I have been out of work since 7/30, due 3 of my younger kids getting Covid then I did myself. I returned to work today and also received a disconnect notice with today date over the weekend. I let him know I am not able to pay anything
today, need to know my options. Paul
proceeded to answer, without even acknowledging the fact that k had Covid no empathy anything. He let me know I could pay $156 and some change within 24 hrs of today and remaining amount within 10
Days. He stated my disconnect date was actually today so it needs to be paid today or my services will be disconnected tomorrow. I let him know thats not possible tried to let him know I understand the payment arrangement great can I get a couple more days on the disconnect date or protection on my account at least until 8/25 which I can pay then he of course says no and tells me to call 2-1-1. I couldnt believe this so I request a supervisor. He transfers me to Jabeed who is apart of the escalation que. Jabeed comes on the phone guns a blazing. I ask him for his name and he tells me I need to listen to him cause he is going to tell me what to do. I am instantly offended. He begins to huff and puff annoyed and ready to react to my request instead of respond based on what he heard from Paul. His introduction to our convo set the tone for the call. He told me I need to pay half today and the remaining amount in 10 days. I let him know I cant pay until 8/27, 4 more days I need my account to be protected until that date and then I can pay the remaining half the following Friday on 9/3. He refused to work with me and advised me to call 211 and maybe they can help me even though my electricity will be disconnected tomorrow, 2 of your representatives gave me this an option. Even so kindly told me there were no disconnect notices sent out in February what does that have to do with today?? I paid on time then. I had already confirmed he was apart of an escalation team not a supervisor AP k then requested a supervisor and he refused. Gave the standard reply for your company, his words not mine. I cant speak with anyone above him cause he has to email someone and they call me back within 24-28 hrs. I explained to him several times how would that help me if I have a disconnect notice for today? I would not hang up until I spoke with someone. He continued to be rude then he just went silent for about 15 minutes no hold music hoping I would hang up. I said hello no response then I let him know if he placed me on hold he should have actually placed me on hold so I could hear the music. He begins to say he didnt put me on hold but couldnt explain why he went silent he was not reaching out to a supervisor at the time. I explained to Jabeed several times that I only needed time to pay until 8/25 I could pay half of the balance and remaining amount by 9/3. He insisted I could not pay by then. I mentioned the notice I have shows 8/24. At this point is when I realized Jabeed had not actually reviews my account, as he stated hold on let me review your account to see the disconnect date. This was an hour into the call. He only provided me with information given by Paul. They were set to show me, and they did. AN ENTIRE HOUR BEFORE HE REVIEWED MY ACCOUNT. He apologized for this and at this point he FINALLY began to message his supervisor in an attempt to resolve this issue. His supervisor which is a she refused to speak with me and he refused to give me her name. In order to at least protect my account until 11:59pm on 8/24 as Jabeed mentioned, I agreed to the arrangement he offered to pay 25% of the past due amount. When he was setting this arrangement up at that moment he realized that I did have until 8/25 at 11:59pm to pay not 8/24 at 11:59pm. We went through all this for it to be as I requested. He so rudely told me, you didnt say 8/25. I reminded me of how many times I mentioned that date but he didnt hear me cause he refused to help me. We set the arrangement up and I am still unsure if it is correct since my confidence in Jabeed in this company is so low. This representative, Paul, and the supervisor that assisted treated me so unfairly just to be right and bottom line cruel. They didnt listen they saw my name heard my voice and instantly made the decision to not help me. I cant help but wonder if they saw the name Karen, would they have given better assistance. Is this how your company trains to treat your customers? Especially during times such as these?? He was so belittling and disrespectful when all I need was for my account to be protected from disconnection until 8/26 instead o8/24 cause I could make the half payment on 8/25 at this point to appease this company. I refused to go to 2-1-1. Thats for customers who truly need assistance, I can pay. I just fell on hard times. I have referred 6 of my family members to this company and my daughter is enrolling in September and I am up for renewal. I would like for an AVP or above to call me back ASAP. Not a team lead, supervisor, or anything of that nature. The supervisors name couldnt be given but they even refused to allow me until 8/25 to pay. 1 hour and 30 minutes later I got the results I needed...I hope. Instead of paying 25% as he offered I am paying 50% of the last due amount on 8/25 and remaining amount on 9/3. I have never been so disrespected when I was with Stream and when this contract is up that is who I am returning to.

Deeply Saddened from Fort Worth, TX on August 23rd, 2021

Hello. Thank you for leaving a review we appreciate your feedback
Our apologies that you had an unsatisfactory experience needing to set up a payment arrangement. We want to do everything we can. To get this resolved for you as quickly as possible, a member of our team will be in touch soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on August 24th, 2021

Very bad customer service.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The service here is very very bad. The service representatives all seem to have comprehension issues and so its so frustrating to call in to resolve any issue or even ask a simple question. I dread it. I dread it so much I will be changing service providers. Rates are not super great. Just average.

CmgDeHerrera from Garland, TX on August 20th, 2021

Hi Mr. Herrera, thank you for your feedback and for alerting us to the areas that have caused you frustration. Our apologies and we want to assure you we are currently reviewing your account in order to resolve your concern. We have tried to contact you without success. Please give us a call back at 1-866-587-8674. We hope to speak to you soon.

Thank you,
Alicia, Social Media Advisor

Just Energy on August 21st, 2021

Deceiptive marketing
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Do not trust this company for your electric service, I was promised that my electric bill was going to be 60/70 dollars less than what I was paying, and it was the opposite my bills are coming in over 300, what a deception now they want me to pay 175 to change service provider. Im extremely angryat this company, and if I wouldnt go on my credit I would not pay them for breach of contract on their part.

Piss Off Customer from Plano, TX on August 18th, 2021

Hi, thank you for your feedback and for alerting us to the areas that have caused you inconvenience. Our apologies for any frustration this may have caused you especially due to the concern having to do with a higher than anticipated bill. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon.

Thank you,
Alicia, Social Media Advisor

Just Energy on August 19th, 2021

Poor service. fine print they dont explain
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Moving so wanting transfer of service. want service discontinued at current location on 8/20. want service started at new location 8/18. have 55 days left on contract. you won't honor current contract terms to 10/9 as contract states because im too far into contract. transferring service for 55 days at the current terms sounds like the correct thing to do. in addition 2 late pays so you keep my $100 deposit. neither one feels like your treating me the correct way.
I spent 1.5 hours being pushed to 3 different people. Prior to that I was on hold for 50minutes before you disconnected me.
I think this is worth sharing on the reviews.

Chris from Dallas, TX on August 16th, 2021

Hello Chris. We appreciate your feedback. Our apologies for this misunderstanding on how our transfer of service works. We are currently reviewing your account. A member will be contacting you soon to assist with your concerns.

Best Regards,
Lily, Social Media Advisor

Just Energy on August 17th, 2021

This company is terrible
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I never gave approval and they switched me

Don from Irving, TX on August 11th, 2021

Hello Don, thank you for your feedback and for bringing this to our attention. We want to help investigate the switch. One of our agents will be contacting you soon.

Best Regards,
Lily, Social Media

Just Energy on August 11th, 2021

Stay away
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They will mislead you to get you to sign up with them i was told my electric rate is going to be around 13 cents and the first bill i was charged 19 cents. So just stay away dont do my mistake.

Talal from Irving, TX on August 10th, 2021

Hello Talal, We apologize for any misinformation and inconvenience caused. Thank you for your feedback. It was log into our system. We are currently reviewing your account an agent will be contacting you soon.


Many Thanks,
Lily, Social Media Advisor

Just Energy on August 10th, 2021

Billing
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Im just trying to figure out why my bill goes from $213 to $274. Every call I get from customer service is pointless because they are not able to answer that question and I get hung up on. I understand a late fee but a $57 different on bill when I have a flat rate of $207. Please have someone with some sense to call and explain this situation to me.

Ky from Garland, TX on August 9th, 2021

Hello Ky, thank you for taking the time to leave a review and the feedback. Our apologies for any misunderstanding. We would be more than happy to assist with your concern on clarifying your bill. Please contact us at your convenience at 1-866-587-8674.

Many Thanks,
Lily, Social Media advisor

Just Energy on August 10th, 2021

Horrible place
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First month was like they said like 50 bucks then 80 then 150 last two I have not changed how much electricity I use this place is a scam

Joel from Alvord, TX on August 9th, 2021

Hello Joel. We appreciate your feedback. Thank you so much for allowing us to assist with clarifying your concerns regarding your bill.

Best Regards,
Lily, Social Media Advisor

Just Energy on August 10th, 2021

Bait and switch
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I e only had them for a five months but my first bill was good then the next was double and the next triple and it just keeps getting higher, I was shown bills and I signed up for .08 kw and told that a family of two never used more than 1000 kw a month but being charged as if it's a family of 10, good thing we're military and will be leaving soon.

Pissed Off from Killeen, TX on August 7th, 2021

Hello, Thanks for bringing this to our attention. We would like to help clarify this for you. It's important, that our customers understand their energy bills, please do not hesitate to contact us at 1-866-587-8674.

Many Thanks,
Lily, Social Media Advisor


Just Energy on August 9th, 2021

Bad customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Worse customer service. I signed up with Just Energy which is also Amigo Energy and during sign-up from one company I canceled to go with Amigo. Not knowing the 2 companies use the same billing/customer service they canceled both accounts. The day I needed electricity it was turned off. When I had a tenant move in and take over the property they charged me extra for leaving them when the tenant changed the service. The customer service makes you stay on the phone for an hour. Use other providers that have good customer service, not this company you will be sorry you went with them when you have billing issues.

A from Humble, TX on August 7th, 2021

Hi A. Thank you for your feedback. We are sadden to hear you had an unsatisfactory experience. Our apologies for any frustration and misunderstanding while trying to enroll in a new service. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon.

Regards,
Alexandria , Social Media Advisor

Just Energy on August 7th, 2021

They are crooks
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

In the 5 months Ive had this service, Ive barely got any responses to my emails re:my account. When I call every agent has a different answer. Though I have bills stating I owe a certain amount, they say different. After being given a shut-off notice, they made it unable for me to pay my bill as my account cant be located. Im about to get a lawyer. This company is the worst, most unprofessional bunch out there. I cant believe they are in business.

Mikel J. from San Angelo, TX on July 30th, 2021

Hi Mikel, thank you for your feedback and for alerting us to the areas that have caused you inconvenience. Our apologies for any frustration and misunderstanding. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon as we have tried to contact you without success.

Regards,
Alicia, Social Media Advisor

Just Energy on July 31st, 2021

Just Energy? Just say no.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up on a Thursday over the phone for a transfer and was told it would take effect the following day. I called Monday and told them I hadn't received an email. They said they had forgotten to input my service address and nothing had been done but they finished while I was on the phone and it would be transferred that day or the next. I called Wednesday and they said it was still pending my credit review, which they told me on Thursday was fine. I cancelled and went with Tara Energy an hour later and they had me switched the next day.I asked Just Energy to refund my $14.99 for the so called Terra Pass energy credit and they said they would. They didn't.

EFG from Pasadena, TX on July 26th, 2021

Hi EFG. Thank you for taking the time to leave a review. We apologize to hear you had an unsatisfactory experience while trying to enroll in a new service. We are currently reviewing your information, a member of our team will be in touch soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on July 27th, 2021

Bad customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Rude agent's, bad customer service. Hung up the phone on me. One lied to me that he will call me back, he never did. They suck! Never had an energy company with no good manners (Customer service wise)... Can't wait for contract to expire...So done!

Abbey from Midland, TX on July 14th, 2021

Hello Abbey, thank you for taking the time to leave this feedback. Our apologies that the call was disconnected. Please rest assured that we will do, everything we can to help resolve this situation for you as quickly as possible. At your, convenience call us at 1-866-587-8674.

Many Thanks,
Lily, Social Media Advisor

Just Energy on July 15th, 2021

Worst Company to Use when you have solar Panels
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had solar Panels installed and my panels are producing nearly enough to cover to usage I am using every month . Come to find out they only pay you 3 Cents per Kilowatts that your panels are producing and charge you the difference . They should be ashamed what they are doing to people. I will never ever use this company again . Green Mountain matches what you produce and they will only charge you the difference of what the panels dont produce. If you try to call them they want to justify everything is correct and blame it on ONCOR . I called ONCOR and they told him they only billed them 33.60 for the overage and they are charging me 87 for that month . From my understanding they would only charge me the difference of what my panels don't produce that was a lie. I went a whole year getting rip off by Just Energy. I will be calling the BBB and file a complaint

Frank from Forney, TX on July 2nd, 2021

Hi Frank, thank you for your review. We appreciate you taking the time to contact us. It's important to us that our customers understand their energy bills. Please contact us at 1-866-587-8674
to start an investigation and have a resolution for you.

Many Thanks,
Just Energy

Just Energy on July 2nd, 2021

BEWARE Bait & Switch to upcharge do not allow customers to make a choice
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice?
And Lilly Social media advisor we do not need an apology nor do we want to see it

someone needs to seriously investigate their business practices

1 star is way too much credit they need Negative 5 stars

Tan from Mission, TX on June 30th, 2021

Hi Tran. To help you, we need a bit more information to access your account. Please call us all at 1-866-587-8674 to investigate this matter for you. We hope to hear from you soon.

Best Regards,
Just Energy.

Just Energy on July 2nd, 2021

Just Energy - probably the worst choice for Texas
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

After the Texas freeze in Feb, our HVAC system had a component failure which caused the inside blower to run constantly. The unit is very quiet and we weren't aware of this issue until we received a $1200 bill from them.

Most energy resellers have a onetime forgiveness policy for such incidents that will wave those overages as long as customer can show proof of the issue and receipt that the issue was fixed. However the nice folks at Just Energy were firm in recouping full payment despite the hardships of the customer after the freeze.

I will never use them again nor will we recommend them. They have one of the lowest ratings with the BBB and here on TER. My recommendation to anyone reading this? Read their policies and know there are better resellers out there. Texans have choices and deserve better service than Just Energy.

Mike from Grand Prairie, TX on June 25th, 2021

Hi Mike. Thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1-866-587-8674, we will be more than happy to assist.

Best Regards,
Lily, Social Media Advisor

Just Energy on July 6th, 2021

Cheated by JustENERGY electric company!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I moved into my house but was hospitalized for weeks. While I was t using electricity, I was being charged as if I had a family of 5 using energy. I went back and forth for months with them about an adjustment but they had every excuse to not take any accountability! I've been in my house over 5 years and have never got close to the use of energy this company initially charged me yet they refuse to adjust. They had a valued customer program which offered points to redeem for services or restaurant redemption. I earned several thousand points but they cancelled the program of which I don't have notification of ever receiving. I'm a super conservative person and regularly try hard to do my part to help conserve energy. My bill is paid ahead of schedule but this company doesn't show much value in any of the above chronicalled! Their generic email replies keeps this bad experience ongoing.

Still Frustrated from Fort Worth, TX on June 22nd, 2021

Hello. Thank you for taking the time to contact us. Our apologies for any frustrations caused while trying to resolve this issue with a high usage and perks program. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on June 23rd, 2021

Bad experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approach during my visit at a Sam's Club! I was real skeptical about representatives trying to sell anything, but i listened and told them that i was getting good rates but they insisted they would beat them rates. I was told that i would pay 8 cents per kwh, they even told me the more energy i use the less my bill will be. I signed up and got my first bill and come to find out, i am paying 18.44 cents per kwh. And now the person that is supposed to be my customer service representative does not answer or respond to my phone calls.

Big Ben from Fort Worth, TX on June 9th, 2021

Hi Ben. Thank you for your review our apologies for this misinformation. We want to help, please allow us to resolve this concern for you. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.

Best Regards,
Lily, Social Media Advisor

Just Energy on June 9th, 2021

Door hit me on my way out.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business.

Holly from Sterling City, TX on June 1st, 2021

Hello Holly, we would like to apologize that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience and have logged your feedback in our system. Please allow us to resolve this matter to your satisfaction, email us at CsSouth@justenergy.com.

Many Thanks,
Lily, Social Media Advisor

Just Energy on June 2nd, 2021

I love Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company.

G Anderson from Forney, TX on May 15th, 2021

Hi Glenda. Thank you for your review, we appreciate it! We are glad to hear that you are happy with our services. Many thanks for being a valued Just Energy customer.

Best Regards,
Alexandria, Social Media Advisor

Just Energy on May 15th, 2021

Customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.

Coco from Houston, TX on May 6th, 2021

Hello. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please contact us at (866) 587-8674. so that we can look into this for you.

Thank you, Alexandria, Social Media Advisor

Just Energy on May 7th, 2021

Soliciting at our door without a mask
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Houston, TX resident. A guy comes to our door at 8PM to do his spiel for Just Energy without a mask on, in the middle of a pandemic, at a home with elderly people. Incredibly irresponsible.

A. from Houston, TX on April 28th, 2021

Hi A. Please accept our apologies for this inconvenience. Thanks for bringing this to our attention. Your feedback was logged into our system. We will remedy any personnel or training issues. Again, please accept our most sincere apologies for your experience.

Best Regards,
Lily, Social Media Advisor

Just Energy on April 29th, 2021

Worst energy company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

DONT do it this is the worst energy company around. The rates are ridiculous. The balance billing plan is not a credit plan so if your rates are cheaper in the winter month it doesnt matter because you will pay the same 200.00 per month regardless of what you use and the less electricity you use you will pay the same amount on you bill every month, Total rip-off . Also dont be one day late or even before your do date you are constantly harrased to have your service disconnected. I promise you will constantly live in fear if you choose this light company. My contract ends in July of this year and I cant wait to drop this company . I wouldnt refer no one to Just Energy!! Because they will JUST rip you off.

Just Energy Sucks! from Missouri City, TX on April 23rd, 2021

Hello. Thank you for taking the time to leave a review. We apologize for any frustration caused. We can help clarify any questions regarding the usage or rate. Please allow us to assist you by calling us at 1-866-587-8674. We hope to hear from you soon.

Best Regards,
Lily, Social Media Advisor

Just Energy on April 30th, 2021

Login
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Called customer service 5 times and spoke to them. They could not help me log on to my account. They told me to email customer service. Customer service emailed back 3 times that they could not help me. Very bad and poor service.

Ash from Katy, TX on April 9th, 2021

Hi Ash. Thank you for taking the time to leave this review. Our apologies for any frustration caused. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. To have this issue resolved a quickly as possible. Thank you.

Sincerely,
Lily, Social Media Advisor

Just Energy on April 10th, 2021

Long time customer
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF

Jai from Weslaco, TX on March 31st, 2021

Hi Jai. Thank you for taking the time to leave this review and for allowing us to have this issue resolved for you. We apologize for any frustration caused. Please feel free to contact us if you have any further questions or concerns. Thank you for being a valued Just Energy customer.


Sincerely,
Lily, Social Media Advisor

Just Energy on April 8th, 2021

SCAMMERS!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I WAS TOLD THEY WOULD COVER MY LAST PROVIDER'S CANCELLATION FEE WHICH NEVER HAPPENED! WAITED THE 2 BILLING CYCLES FOR THE ADJUSTMENT TO BE MADE ON MY BILL ...AND NOTHING. ON MY LAST ATTEMPT TO HAVE THEM ADJUST MY BILL I WAS TOLD THAT WITHIN 48 HRS THE ADJUSTMENT SHOULD BE MADE REFLECTING A CREDIT AMOUNT FOR THAT CANCELLATION FEE I PAID MY LAST PROVIDER FOR SWITCHING....AND NOTHING! AFTER THE 3RD ATTEMPT I SWITCHED BACK TO MY OLD PROVIDER AND WITHIN 48 HRS THEY ADJUSTED THE CURRENT BILL TO SHOW THEIR CANCELLATION FEE OF $175.00. ITS CRAZY HOW THEY WERE SO PROMPT TO CHARGE ME INSTEAD OF CREDITING MY BILL. I THEN CALLED CUSTOMER SERVICE AND THE REP WOULD NOT LISTEN TO ANYTHING I HAD TO SAY...HE KEPT TALKING AND TALKING OVER ME. HE EVEN TOLD ME THAT I SHOULD BE HAPPY THEY DID NOT CHARGE ME THE ADJUSTMENT THEY WOULD HAVE MADE BECAUSE IF I TERMINATED MY CONTRACT PRIOR TO THE CONTRACT END DATE THEY WERE GOING TO RECOUP THEIR MONEY ANYWAYS. THIS SAID IT ALL! HAD ENOUGH...RIP OFF...RIP OFF...RIP OFFS!

Martha Suarez from Carrollton, TX on March 22nd, 2021

Hi Martha. Thank you for your review. We are sorry to hear you had an unsatisfactory experience. Thanks for bringing this to our attention. We are currently reviewing your account and I can assure you a member of our team will be in touch soon.

Thank you,
Lily, Social Media Advisor

Just Energy on March 22nd, 2021

NOT RECOMMENDED
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

UGH MY BILL HAS DOULBED SINCE SWITCHING, NEVER AGAIN WOULD NOT RECOMMEND. ALL THESE CHARGES IN SMALL PRINT.

JUST NO!! from Arlington, TX on March 18th, 2021

Hi, thank you for taking the time to leave this review. It's important to Just Energy that our customers understand their energy bills. Please do not hesitate to contact us at 1-866-587-867. Please be assured that we will do everything we can to help.

Thank you,
Lily, Social Media Advisor

Just Energy on March 18th, 2021

Awesome company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges

John Ventura from Fort Worth, TX on March 17th, 2021

Hello John. Thanks for the awesome review. We work hard to meet our customer's expectations. Were happy to hear that you are satisfied with our service. Thank you for choosing Just Energy

Sincerely,
Lily, Social Media Advisor

Just Energy on March 18th, 2021

Horrible Customer "NO" Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do.

I Was Fooled from Plano, TX on March 12th, 2021

Hi, thank you very much for bringing this to our attention. We are sorry to hear you have concerns regarding the usage being provided on your bill and would like to have the opportunity to correct any issues. To access your account and allow us to look into a resolution please call us at 1-866-587-8674. We would love to resolve this matter for you as soon as possible.

Regards,
Alicia, Social Media Advisor

Just Energy on March 12th, 2021

Time and Money water with Just energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is too expensive. Bill fluctuates every month with a huge difference. Our neighbours get half of the bill I get with Just Energy. I do not recommend this power company to any friends.

Kumar from Fort Worth, TX on March 5th, 2021

Hello Kumar. Thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. It's important to us that our customers understand their energy bills. We can gladly assist, please do not hesitate to contact us a 1-866-587-8674.


Thank you,
Lily, Social Media Advisor

Just Energy on March 5th, 2021

Bad Rates - Poor Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

EVERYONE-BE AWARE- Just Energy offers services at some Samsclub . I acquired it at the one in Richmond Grandparkway. They offer you the "best rates" waiving the cancellation fee if you are not happy with the service. Guess what, they don't stand behind their word. Shame on Samsclub for letting wolves offer apparent great deals to lambs. They sent my account to a collections agency. Now they don't want to waive the 150 dlls early termination fee. DO NOT FALL INTO THIS TRAP. SHAME ON JustEnergy

JAFranco from Katy, TX on February 26th, 2021

Hi JAFranco, thank you for your review, we appreciate you taking the time to contact us. We are sorry to hear about your concerns and the service you have received. We are working on having this issue resolved for you.


Thank you,

Lily, Social Media Advisor

Just Energy on March 11th, 2021

Predatory business
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Tryed to tell me that I said I wanted to sign up for A up charge on green charge and said yes to this. this is a company that is not to be trusted, I will pay for cancellation so that I can be with a company I can trust. tryed to tell me That people will can a ask to pay more for SOMEONE WHO CARE ABOUT THE ENVIROMENT . SHE SAID JUST BECAUSE I DONT, DOES NOT MEAN THAT OTHER PEOPLE WONT PAY 999 FOR SOMETHING THAT DOES NOT PROVIDE A BENEFIT. HOW RUDE. AND IF I WANT TO AKE IT TO COURT I WILL LOSE. I NEVER SPOKE ABOUT COURT. THAT WAS A TREAT TO ME !! SHE SAYS THEY LISTEN TO THE RECORDING AND I AGREEDED TO THIS UPCHARGE. THE GIRL CONTINUED T ARGUE TO ME THAT MY CONTRACT WAS THE SAME , CONTINUED TO TELL HER THAT THAT WAS NOT CORRECT, I HAVE A NEW CONTRACT .I FINALLY TOLD HER I WAS CALLING HER SUPERVISOR AND SHE INVESTIGATED IT AND SHE WAS WRONG, NEVER SAID SHE WAS SORRY , VERY RUDE AND THEY COULD NOT FIX THE PROBLEM. PLEASE DO YOUR SELF A FAVOR AND MOVE TO THE NEXT PROVIDER.

WENDY MARTIN from Killeen, TX on February 25th, 2021

Hi Wendy. Please accept our apologies for your recent experience this is not what we like to hear from our customers. We appreciate your feedback and have logged your feedback in our system. We can get this situation resolved for you. Please be assured that we will do everything to help. An agent will be contacting you soon to assist with the inquiry.


Sincerely,
Lily, Social Media Advisor

Just Energy on February 25th, 2021

Unfortunately events
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed.

Sad from on February 18th, 2021

Hi, thanks for reaching out and bringing this to our attention. We will get back to you as soon as possible to resolve this issue. Thank you for your patience.


Thank you,
Lily, Social Media Advisor

Just Energy on February 22nd, 2021

Bs
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approached at Sams club ! And I will never ever talk to your people again, I was nice enough to stop not knowing that you guys were going to cut off my electricity with txu!! When I mentioned to the guys that it was under my husbands name ! They said oh no you dont have to switch we are just going to check if your area is covered ! Well I gave my husbands info and they send him an email from txu that our account was closed ! I suggest that you take your stands out of sams giving out wrong info to people!! If I would have known you guys were going to switch me over I would have never stopped or gave out my husbands info ! Wouldnt recommend any one to this company horrible experience I didnt think it would cause so much commotion but now I know to stay away from all those sales men

Ashley from Mesquite, TX on February 16th, 2021

Hi Ashley, we are sorry to hear about the unsatisfactory experience you have had with the agent at Sam's. Thanks for bringing this to our attention. We would like to resolve this issue for you, please call us at 1-866-587-8674 to investigate this matter and try to resolve your issue as soon as possible.

Regards,
Alicia Social Media Advisor

Just Energy on February 18th, 2021

Love Nights Free
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you.

Alisha Jones from Houston, TX on February 9th, 2021

Hi Alisha. Thank you for your review, we appreciate it! We are glad to hear that you are enjoying our fee nights plan. Many thanks for being a valued Just Energy customer.

Thank you,
Lily, Social Media Advisor

Just Energy on February 12th, 2021

They dont warn you when they randomly shut off power
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Power isnt stable it goes out with light storms .when doing maintenance they dont warn customers i lost hours of work i was doing on computer because of this

Curtis Ray from Channelview, TX on February 4th, 2021

Hi Curtis, thanks for your feedback. We appreciate you taking the time to contact us. Our apologies for any stressed this has caused. We can assure you a member of our team will be in touch soon to clarify this matter for you.


Thank you,
Lily, Social Media Advisor

Just Energy on February 4th, 2021

Don't talk to these people
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people!

Coco from Houston, TX on February 3rd, 2021

Hi Coco, Thanks for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. Please call us at 1-866-587-8674 to start an investigation.

Thank you,
Lily, Social Media Advisor

Just Energy on February 4th, 2021

Don't talk to these people
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people!

Coco from Houston, TX on February 3rd, 2021

Hi Coco, thanks for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. Please call us at 1-866-587-8674 to start an investigation.

Thank you,
Lily, Social Media Advisor

Just Energy on February 4th, 2021

Sams club is where its at!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members!

Johnathan Villa from Houston, TX on January 22nd, 2021

Hi Johnathan, Thank you for your great review! We are happy to hear that you are enjoying your plan. Please do not hesitate to contact us if you have any questions or concerns. Thank you for being a valued Just Energy customer.


Thank you,
Lily, Social Media Advisor


Just Energy on January 22nd, 2021

Just beautiful
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!

Sasha Chase from Houston, TX on January 9th, 2021

Hi Sasha Chase, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡We hope you have an excellent day!

Thank you,
Lily, Social Media Advisor

Just Energy on January 11th, 2021

"Under New Management"
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recently we have been getting phone calls and even a home visit with the messaging to "come back to Just Energy" and it will be better this time because they "under new management." We had several bad experiences with this company and WOULD NOT RECOMMEND, regardless of the new promises of improvement. Be cautious when a company says "under new management" because it signals major problems and sometimes issues are too deep rooted to fix.

Disgruntled Former Customer from Dallas, TX on December 22nd, 2020

Hello, thank you for taking the time to leave this review. All feedback is important to Just Energy. We are sorry to hear that you feel our service hasn't met your expectations. We would love to have you as a customer in the future if anything changes, please call us at 1-866-587-8674.

Thank you,
Lily, Social Media Advisor

Just Energy on December 22nd, 2020

Terrible prices and customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Ive had Just Energy for almost 2 years and my bills have consistently been over $150 for a small apartment that is barely occupied half the time. I work 50 hour work weeks and have good energy saving habits, always have. During covid I have had financial setbacks and they offer deferred payment arrangements that only get you stuck and make you fall even more behind. Ive had shut off notifications during the pandemic with no reach out after asking several times for a manager to give me a call. I have paid hundreds and hundreds of dollars to this company and they still want me to pay a cancellation fee. Dont do it, I work in customer service and this is by far NOT that nor do they care about their customers and the pandemic.

Brittany from Fort Worth, TX on December 15th, 2020

Hi Brittany, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1- 866-597-8674 and we will look into this for you. Hope to hear from you soon.
Thank you,
Alicia, Social Media Advisor

Just Energy on December 15th, 2020

Overly Pricey
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I absolutely regret switching to this company. My bill is twice as expensive as with my other company and now that is winter my bill has only gone down $10 compared to the summer, I am absolutely disgusted with this company. Do not use Just Energy as your Electricity provider they are the worse.

Maya from Houston, TX on December 3rd, 2020

Hi Maya, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1- 866-597-8674. We will look into this for you. Hope to hear from you soon.
Thank you,
Lily, Social Media Advisor

Just Energy on December 3rd, 2020

Just energy is the worst utility company i have ever dealt with
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Terrible service, contantly calling to say im late paying bills i had not even recieved in the mail. trying to get anything done over the phone is the most aggravating experience i have ever had, i ask to have my bill explained and they transfer me to to texas, after 20 to 30 minutes on hold, the person in texas will tell me that they cant help me so they transfer me back to somewhere, supposedly in canada, then another 20 to 30 minutes on hold, you may get someone or you may get a machine that states due to covid19, they have changed their hours and are now closed, at 4 pm. i am still being charged for a place i moved out of 2 months ago, it took a month to get the service cancelled and i just got a call saying i owe 138 dollars more. this company is a compleye scam and i would not recommend it to anyone.

Allan M from on November 13th, 2020

Hi Allan, please accept our apologies for any inconvenience this may have caused. Thank you for contacting us for clarification. We will have an agent contact you to do an investigation and have this issue resolved for you.

Thank you,
Lily, Social Media Advisor

Just Energy on November 13th, 2020

Bad customer service and very greedy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have been with them for years. I Freezes my account because my Lease was up. And they kept charging me for 3 months. Every time I called they are rude and unprofessional. Keep telling me that they will investigate the problem and it might take 3 to 10 business days and its been a month and still charging me. I will never recommend this company again.

Moe from Dallas, TX on November 6th, 2020

Hi Moe. We like to apologize for your recent experience. We want to do everything we can to get this situation resolved for you as quickly as possible.

Many thanks,
Lily Social Media Advisor

Just Energy on November 6th, 2020

STOP DO NOT WASTE MONEY HERE, NOT accredited by the BBB
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company has a mobile app. The mobile app does not work you cannot pay your bill from the app. That is the whole purpose of the app is to be able to pay your bill and take care of your business online. But the way they have their set up is that it does nothing but merely waste your time and then after attempting over and over and over to pay your bill after countless man-hours you eventually run out of time then they double your bill if you can get energy from anywhere else in the world do it do not use these people I don't even know how they're in business they're not listed with the Better Business Bureau. Unless you just like throwing away money do not do business with these people

Brent (f**ked By Just Energy) Townsend from 76167 on November 3rd, 2020

Hi Brent, wed like to apologize for your recent experience. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Thank you for allowing us to work on getting this resolved for you and being a valued Just Energy customer.

Many thanks,
Lily Social Media Advisor

Just Energy on November 3rd, 2020

Dont get involved with this company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I decided to try Just Energy. I signed on through a third party who searches for the best rates. They claimed I would be getting a rate of 9.2 pkh and would not have ANY additional fees. When my bill came it was 11.9 and every extra fee there could be. When I called JE they said they would have to investigate it and it would take 7-10 days. I checked back in 7 and in 10 days, trying to navigate their telephone wasteland where you can reach the correct person to help. I called at least 20 more times over the course of a couple of months ( meanwhile I switched back to Reliant). They kept telling me they were still investigating, no one ever helped me. Then they sent me to collections. I offered to pay them 200 dollars to end the madness. They wouldnt accept it.My time is worth something, I was sincerely trying to get to some type of resolution. After many many collection calls to not only me but also to my boyfriends number (not sure where they got that) I finally gave in and paid the damn money they requested. Please believe me, this is an awful company to do business with.

Jan Daniels from Houston, TX on October 8th, 2020

Hi Jan, we apologize to hear about your recent experience. To help with your concern and to access your account, please contact us at 1-866-587-8674 to resolve this issue. Thank you for your patience.

Lily, Social Media Advisor



Just Energy on October 9th, 2020

A real nightmare for 2.5 years
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My wife went to SAMs Club met a Just Energy salesman who told my wife sign up now and she has 3 days to think about it. Actually Just Energy switched the service the same day with 2 service contracts (we have two power meters), contracts for 2 years & 2.5 years. My wife called & told the office the same day that salesman promised her she has 3 days to decide and she does not want to sign up with Just Energy now. NO such a thing according to the office, once you are in, either break the contract or wait until the end of the contract. Oncore bought out our 2 years residential contract, but the 2.5 years contract is for a street light. Even Oncore does not offer any contract for a street light, but Just Energy considered it as a business contract which Oncore can not buy us out. The meter is in Oncore office, but Just Energy bill is 20% higher than Oncore. Especially, the street light bulb went off 7 months before the end of the contract, however Just Energy still charged us without any shame. Yes, we have been suffering from Just Energy for 2.5 years.

Another Victim from Crowley, TX on September 21st, 2020

Hi, thanks for taking the time to leave your feedback. This is not what we like to hear from our customers. Please call us 1-866-587-8674 at your convince . We will be more than happy to investigate this for you and resolve your issue. Thank you.
Lily, Social Media Advisor

Just Energy on October 12th, 2020

Frustrated and confused about the about charges
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I call myself leaving one company due to over charging me, price gouging on my bill and you guys aint no better. Im not home for a whole 14 hours every single day and the two hours I am home Im using bulbs that Im using batteries in, I dont have anything plunged in my walls, just the a/c is running and its on 76; no one lives with me, my windows has been tinted and I have black out curtains up on my windows,its extremely dark in my apartment. So WHY is my bill so high it just doesnt make any sense

Jane from Houston, TX on September 19th, 2020

Hi Jane, thank you for providing this feedback. We'd like to hear more about your experience. Please call us 1-866-587-8674 to resolve your issue as soon as possible.

Thank you,
Lily, Social Media Advisor

Just Energy on October 12th, 2020

The worse electrical company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

It is a scam I am a member of sams club I was shopping there and a just energy agent approached me and asked how much I was paying for electricity i said 250$ she said it too much she can help pay a lower electricity with just energy that I will save money. I said okay . And she enrolled me with just energy the first month my bill was 150 , second month 156$ and then it started going up 4 month later 400 $ and up I had to cancel the service when my lease end they sent me a final bill of 731 and threatening me to take it to collections if I don't pay i feel betrayed ripped lied used and I try to call customer service hold more than 1 hour no answer . When I called to cancel the customer service said he can find a better plan for me save money i told him that I was promised before I enrolled. It is so ridiculous. I need help to make it right

Mamadou Thiam from Katy, TX on September 1st, 2020

Hi Mamadou, thank you for providing this feedback. We see that your inquiry was already addressed by one of our agents.
We hope you got the resolution for your inquiry. If you still have questions, please feel free to reach out to us.
Thank you.
Lily, Social Media Advisor

Just Energy on September 3rd, 2020

Horrible company-DO NOT USE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

An agent came out and sold to me, unknowing placed me in a 5 yr contract instead of the typical 2yr. I had switched companies as my bill jumped quite high expectantly. I had someone call in regard to my switch, he called to confirm I was aware of the 2yr contract. I told him that was fine I would pay the exiting fee. He then called back laughing stating I was in a 5 year contract. I called over and over again to speak with someone about the exiting fee. I finally received a call back and she was requesting a payment. I was advised if I was to pay x amount the remainder fee would be waived. A couple weeks later I received another email advising I still owed x amount. I tried contacting every phone number listed on every email with no luck of reaching anyone. I finally used google as if I was interested in being a new customer. Set on hold for 3 hours to only be advised they had no record of the fee being waived.

Irene from Ennis, TX on August 31st, 2020

Hi Irene, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. Please call us at 1-866-587-8674. We can then resolve your issue as soon as possible. Thank you.
Lily, Your Social Media Advisor

Just Energy on October 12th, 2020

No senior discount
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I can set in the dark with no air for a month and my electric bill is still very high I can not hear to call so if I can't afford to buy food for a month after paying my bills I just do without

Barbara Morone from Wichita Falls, TX on August 22nd, 2020

Hi Barbara, were are sadden to hear this, we'd like to hear more about your experience and see if there's anything we can do to help. Please contact us at 1-866-587-8674. Thank you for your time. We hope to hear from you soon.
Lily, Your Social Media Advisor

Just Energy on October 9th, 2020

Just Energy Experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital.
Thanks for a terrible
experience......

Saleem A. Shadeed from Houston, TX on August 21st, 2020

Hi Saleem. We hope we have resolved everything for you, and to help Just Energy continue to improve our service, we would love for you to provide your feedback.

Thank you.
Lily, Social Media Advisor

Just Energy on September 1st, 2020

I do not recommend Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Since I started with this company, I have had nothing but problems with customer service, the information with customer service associates is inconsistent and horrible service. In times of crisis, they seem to not be willing to help people in hard times. I do not recommend this company whatsoever. The guy that connected me to it Ian Chufani and ended giving me alot of wrong information that I had verified with him from the beginning of me signing a contract and turned out to be a lot of wrong information and incorrect rates. To hell with this damn company.

Unsatisfied Customer from Irving, TX on August 19th, 2020

Hi, thank you for reaching out. We can certainly help. Please call us at 1-866-587-8674. To look into this matter as quickly as possible.
Many thanks.
Lily, Social Media Advisor

Just Energy on October 12th, 2020

Billing/customer service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I am trying to pay online, system is not capable taking my payment.
I call all the numbers available some are not answering only one answers and I have been on hold over 39 minutes while I am typing this unacceptable experience. In brief I have been trying to pay the bill for last 3 days it is impossible. I just have to mail it in that is not convenient at this times of COVID19.
I canceled my service with this tyrons and unprofessional company that charging me 16 cents per Watt. few cents more I understand 6 cents more is highway rubbery.

Ben Kodae from Houston, TX on August 15th, 2020
They dont start contract as they mention rate and make prorates
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Disappointed! high rates, They dont follow contract agreement.

Kanchwala from Cypress, TX on August 13th, 2020

Hi Kanchwala, thank you for providing this feedback. We see that your inquiry was already addressed by one of our agents.
We hope you got the resolution for your inquiry. If you still have questions, please feel free to reach out to us.
Thank you.
Lily, Social Media Advisor

Just Energy on September 4th, 2020

Just Energys customer service is GARBAGE!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They are QUICK to disconnect you. If your payment is only a day or two late. Seriously, not kidding!! I also set up auto pay and for some reason, it stopped. One time I paid it the day after the payment due date. It never registered my payment and they shut me off. I got back online and paid it. Now Ive been on the phone for 46 min and counting, waiting to see about getting it back on. They say you can use live chat through the customer portal. There is no option for live chat. Ive never had more problems with a provider. Their free nights are a joke. It doesnt save you any money. I have higher bills now than I did before them. That early termination fee is looking to be worth the money. THEY ARE GARBAGE! Do not use them. I would love to see them go out of business.

Jjnafe from Katy, TX on August 10th, 2020

Hi Jjnafe, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. We'd like to hear more about your experience and see if there's anything we can do to help. Please call us at 1-866-587-8674. We can then resolve your issue as soon as possible.
Thank you. L.R

Just Energy on October 12th, 2020

WORST SERVICE OF MANKIND
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We (wife and I) have been with Just Energy for a few years, last Sept we moved into our house with not much issues until this Spring (2020). We noticed a spike in our bill with May, there was no change in our electricity usage that we could find, we keep the AC around 74 degrees. Massive jump in June, called them on July 16th, first two reps could not give me a reason of whatsoever for the jump, could not explain how our next bill for Aug. was going to be in the mid $300 range when it generally runs in the mid $100 range. Finally spoke to a rep who gave me a 1 year contract of $155 beginning for the July bill then on for the next 11 months. After this my wife is receiving calls for more money, I then spoke with a supervisor who listened to the July 16th call, after a 1.5 hour call she got back to me profusely apologizing about all the headaches, that we have no previous balance. Then the calls happened again, more managers, more headaches with no resolution.

Jake S. from Plano, TX on August 6th, 2020

Hi Jake, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. Please send us your phone number. To look into this matter as quickly as possible.
Many thanks.
Lily, Social Media Advisor

Just Energy on September 4th, 2020

THEY WILL PROMISE NOT TO BUT WILL THEN CUT YOU OFF REGARDLESS OF COVID 19 HARDSHIPS!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

DON'T WASTE YOUR TIME OR MONEY. THEY WILL PULL THE RUG RIGHT OUT FROM UNDER YOUR FEET AND TURN YOUR ELECTRICITY OFF RIGHT AFTER PROMISING NOT TO DO SO DUE TO COVID-19 HARDSHIPS. THEY DON'T CARE HOW MANY KIDS YOU HAVE OR HOW HOT IT MIGHT BE OUTSIDE AND YOU CAN FORGET REPLACING HUNDREDS OF DOLLARS IN GROCERIES! THEY ARE PROBABLY RAKING IN THE DOUGH WITH EVERYONE BEING STUCK AT HOME TOO.

Jack Mehaugh from Houston, TX on July 24th, 2020
All of the above
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is the worst service ever they are a rip off I am barely home and for a 1 bed room apt they have my bill set at 198$ then you have to sit on the phone for 45 mins before you talk to a representative it is horrible absolutely horrible I rate it 0 stars

Ayana Johnson from Sugar Land, TX on July 22nd, 2020
Terrible Company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The company is terrible. Charges you if your little lights spontaneously go out to come and fix the problem. The app is the only way to pay your bill without additional charge, but the app doesnt work properly so they force you to pay by phone and therefore pay additional charges. Very unethical. Dont use this company.

Anon from Houston, TX on July 18th, 2020
Liars, scammers and crooks!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My husband called for a quote to compare with our current energy provider when we were deciding to relocate closer to his place of business. The representative asked for his name and address in which my husband replied, I just want a quote. I dont want to be charged anything. The representative assured him he would not be charged, so he continued. After comparing rates, we decided to continue with our current provider. A little over a month later, we got charged a energy bill from JustEnergy, and a late charge. We called to correct the mistake because we had not authorized any agreement with the company. After several phone calls with unhelpful costumer service members, we were given a confirmation code to speak with a manager. The manager, Cheryl, was immediately rude upon answering her phone. Replying to my husband, Oh, Ive been trying to reach you several times, in an arrogant voice. (I had left my number to call. My husband wasnt expecting the call because he hadnt left his cellphone number on the notes for this case. If they had called the number listed in the notes of the issue, then I wouldve gotten the call -which I had been expecting.) The manager confirmed that we had just called for a quote, but claimed we still agreed to the payment regardless whether it was through the representatives manipulation/lying. Did I mention we dont even live in the apartment they are trying to charge us for?! We called for a quote on an apartment unit that we ended up not even moving into!!! I honestly dont see how this could be legal. Do NOT use JustEnergy! They are crooks, liars and manipulators! Its so sad that a manager would allow her staff to manipulate and lie to people and try to force payments on unsuspecting persons. If all of that didnt sound bad enough, JustEnergy reached out to my current service provider to cancel my business with them!!!!! I had to call my current provider (whom I had been with for almost 2 years) to ensure them I had not authorized any change request and wished to continue receiving their services. How is that legal?! Seriously, save yourself the heartache and stay as far away from this company as possible.

Abigail from Kemah, TX on July 10th, 2020
Supervisor
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Can't talk to a supervisor about my problems with paying my bill and their faulty systems

Sheila Manshack from Crosby, TX on July 6th, 2020
Liars and Scammers!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My husband and I called for a quote to compare with our current provider upon switching apartments. The representative claimed they needed information about the service address in order to provide a quote. Before giving any information, we stated several times that we just wanted a quote and did not want to sign up for anything we would later be charged for. The representative ensured that we would not be charged anything, so we proceeded. A month later, we receive a notice for a late energy bill claiming we owed Just Energy $81. We called customer service to inform them of the error and was told that we agreed to the charges. After zero help and many calls with incompetent representatives, I received a confirmation number for our case and was informed that a manager would contact us within 5 to 10 business days. On the phone, the manager agreed that we had stated several times that we were only wanting a quote, but claims we agreed to a contract with them. (The representative initially helping us NEVER mentioned we needed to cancel anything he did with us in order not to be charged). This company LIES and MANIPULATES people! You can't trust anything they say. Stay as FAR away from this company as possible. Did I mention they are charging us for an apartment that we don't even live in nor have we ever lived in???

Abigail from Kemah, TX on July 2nd, 2020
Do NOT use this energy service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Had an account in my name. get my bill in my name. pay with my card in my name just energy has all my info but is telling me i can't cant my service cuz im not the holder. I am. I made sure before when i had an issue. Now I cannot cancel my service. WILL NOT USE AGAIN. DO NOT RECOMMEND

Maria from Stephenville, TX on June 11th, 2020
Best Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan

Ana Gil from Richardson, TX on June 11th, 2020
Worst energy company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy promised that their prices would be more than half what I was paying with Reliant. We have had them for 3 months now and all 3 bills have been at least double what I was paying with Reliant. Also they promised a $45 gift card to Sams Club for signing up with them and I have never received it. This company is a scam and they are liars. Check elsewhere if you are looking for an energy company. I am switching back to reliant ASAP. I would give them zero stars if I could.

Ryan from Midland, TX on June 10th, 2020
Total Scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I met with Just Energy when I was shopping at a store. Just Energy agent told me that I would be paying less with Just Energy. I asked them about their rates but they told me that they cannot provide me rates without signing up. They told me it is easy to cancel after signing up. I signed up and realized that the rate is not lower than the rates with my existing electricity provider. I have been demanding to cancel my enrollment with Just Energy to stay with my existing provider. Otherwise I will be paying additional cancellation fees due scam Just Energy Agent lying people to make them sign up to get a commission.

Agur0659@gmail.com from Dallas, TX on June 8th, 2020
Don't sign up with Just Energy!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My service was up thru another carrier on 5/02/2020. I called Power to Choose on 3/20/20 and they set me up with Just Energy. Down Hill after that. Just energy cancelled my confirmation twice. It was their mistake. First time was incorrect social security number. They never called to get the correct number. The 2nd time was also their error as someone forgot to change their system to completed. Again they never called. I called on 6/2/2020 to find our why I was getting bills from my previous carrier and was told the above and was lied to my my C.S. rep. in Columbia, Mayerly. I called back the following day and talked to Laura also of Columbia only to be lied to again. I called again on 6/5/20 and talked to Anna in Houston only to be begged not to talk to a supervisor. After I insisted I talked to Alex only to be told she had to transfer me to new customer set up plus I had to pay the previous cancelation and send the bill into them for reimbursement. I needed to trust her. Right! after being lied to time and time again.

Bell from Sachse, TX on June 5th, 2020
Horrible service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Theyr'e about as greedy as a rich kid who got cut off.. i paid 1 day, i repeat 1 day late during this covid-19 bullsh*t by accident cuz i never pay attention just pay when i get paid. 4 days later i received a disconnect notice. They do not care about their customers, they are always rude as heck when i call... Usually i don't cuss but after 7 years of their bullsh*t, i expect i customer appreciation not, oh hey you're late 1 day lets disconnect your service when obviously so many people are out of work.

Steph from Odessa, TX on May 14th, 2020
Disappointed customer
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I thought I was having a good experience with this company for the last 3 years not once have I had my lights off but as soon as we are in a crisis they cut my lights off 10 days after the due date. Its not my fault Im on furlough, at least be a little more concerning instead of cutting my lights off. Thats sad I hope I can find another electric company with the same perks. Im very disappointed

Tiffanie from Waco, TX on May 8th, 2020
Go Anywhere but Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Worst experience Ever with a company

JT from Brookshire, TX on May 3rd, 2020
This Company is Sad.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

When I moved to Dallas County several years ago I picked Just Energy. I am Disabled which the company knew this.I kept my bill up to par but due to my divorce I had to call to make an arrangement. I paid when I said I would and life was good. I thought wrong I finally moved into my new home and was charged an additional $200. I still don't understand where the amount came from today. (?) So I called and asked if they would work with me mainly because my bill was almost $500. I had to speak with a Supervisor to do so. I asked her to look over my past account to see how well I paid. I was told they made changes so my past history doesn't matter. She finally worked with me and gave me an arrangement. Months later 6-9 months I received a large bill again. I was told they only do arrangements once a year. So I had to miss another bill to pay it.COVID-19 pandemic came. My bill kept going up. Finally I truly needed help due to the Entire World going through. I spoke to a rep every other day and said I would pay it Friday. Every day someone called. Finally a rep said they see my notes and its note Friday. That Friday morning my service was disconnected before 9am. When I called they didn't care. This was doing the pandemic and I am Disabled. They did not care...I am no longer with Just Energy. Be careful.

Londa from Cedar Hill, TX on May 1st, 2020
They disconnected my service doing COVID-19
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They disconnected my service doing COVID-19. My bill was only $100, I walk in the house and my son is literally sitting on the couch in tears because he didnt know what was going on. $100 and Ive been a customer for over 10 years wow thanks a lot.

Mia Perez from Houston, TX on April 29th, 2020
Call Just Energy about my bill. My rate per kilowatts went from 9.8 to 18.3 due to not getting renewal papers. I have been with the energy company for 6 years. The factor that my bill jumped tremendously and they were not will to do anything about it. Spoke to Cynthia on 4/8/20 and she stated that it would be changed to 10.8 kilowatts and that was a lie. I called and to spoke to the supervisor on 4/11/20 and he was rude and not very compassionate. Due to the fact that with the Covid-19 going on my bill going to jump to $400.00. I feel like they priced gauged. I will be call the news and inform them of what they did. People dont have jobs right now and this what they do.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Will never recommend anyone for there electric service

Deborah Donnell from Fort Worth, TX on April 11th, 2020
No compassion
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Right now with the Covid 19 you would think they would have more compassion on those who cant afford their bill... I ask for a day or 2 extension until my first unemployment check comes in and they couldnt do it they wanted a partial payment. If I had a partial payment I wouldnt of paid it. I am very unhappy and very unpleased after spending an hour and 45 minutes on hold to get through to speak to someone. I will be making a Switch to someone who has better compassion for others when there is a world pandemic!

Chasandra from Houston, TX on April 11th, 2020
Rip Off
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My bill has a different due date each month. I have excellent credit and pay all of my bills on time, however I missed a payment by 2 days and was charged $20 in late fees during the COVID-19 PANDEMIC. Im cancelling service as soon as my contract is over.

Irritated Customer from Pflugerville, TX on April 3rd, 2020
Switched from another electricity unwillingly
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was stopped at Sams Club by your agent who tried to convince me to switch to the free weekend plan. She made me sign an agreement and gave me a date when the service will be switched. She also gave me a number to call in case I decided to stay with my company and not switch. I went home and after reviewing my bills, I decided to not switch. I called Just Energy and requested not to switched. I explained the reason. The agent put me on hold and when he came back, he confirmed that I will not be switched. What was/is my surprise when my current electricity sent me a letter saying they were sorry i was leaving !I started getting emails and statement of welcome from Just Energy ! I think that is tricking people and making them sign an agreement and not honor what they said. That is simply dishonest. I dont have time be on the phone to fix this. Im stuck with Just Energy for 36 months! Dont sign anything in the store unless you like the plan!

Not Happy from Houston, TX on April 1st, 2020
New Member
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage.

Valentina from Red Oak, TX on March 31st, 2020
Do not choose them!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We signed up in our local sams club and have switched because the rates were too high. The salesman said that there would be no fees and then when we switched they charged us a exit/switch fee. They will not refund the money saying I signed the contract. Spoke with manager and they said they would take care of it. Its been a month and nothing and now my bill is overdue and nothing. They have been very hard to get a hold of and work with. They lie to people! Please dont use them! Horrible customer service!

Tina from Waco, TX on March 24th, 2020
Just Energy Dissatisfied Customer
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Where do I start. First off I've been going back and forth with just energy about my bill. I paid my bill on Friday 13th and upon checking into the bank account on Monday I saw that my payment had posted to my checking account. Well, around 12:45pm my lights get turned off for non payment. You can't reach customer service unless you sit on the phone for two hours and then you have to go to the chat. To be clear, just energy has put me through undo hardship for no reason. I moved to a new address and was told since I had not changed service providers nothing would change on my account including my account number. After four months of paying all of a sudden my old account was deactivated and now I have a new account number. I have screen shots of the conversations and of my bill payments with the old supposedly deactivated account number. My question is how was I able to pay and my lights were never disconnected. I have lost all trust in just energy and would never recommend them to anyone. And buy the way after having to pay the same payment again and a reconnect fee, I was informed that the payment that was supposed to take two to three days to so call raise from the old account to the new account had already posted. Just energy, inform your agents to be clear when dealing with your customers. By the way we had the money and could've paid the account if it had been made clear that it may cause a delay in our service. My advice, screen shot your conversations so when they try to dispute what was said to you, you can come back and let them know that you have the original conversation. Will be looking into getting a new service provider.

Ada Olasebikan from Kingsville, TX on March 17th, 2020
Promisse not kept and lies told.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

On 1/14/2020 I changed to just energy,I was promised a $45 gift card but never got it,I was promised a 11 per kwh but it turned out to be 11.92 almost 12.I was lied to and I will not keep with the 24 months contract because they didn't keep with their promise they made.Ordering they were great but after they are terrible,costumer service is terrible I don't recommend them to anybody.I will also contact Austin tx board to complain about my experince with this terrible CO.

Serge D Lescoat from North Richland Hills, TX on March 17th, 2020
Ms polk
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

New customer started with company on 2/8/2020 and receiving my 1st notice which is not an Bill but an disconnect notice which give me 3 days to pay a bill. Then stay on hold to talk to customers service to find out the number on the notice was the wrong number and then google the CRS # to be told I need to call another number cause I am existing customers then call that number which too 45 minutes. And after talking to Rep and they have my bills going to email address which is not even my email.. then he said I was on a 3 year contact. Now that even worser. Please dont allow Someone to advise you to get their service if u have not even hear of the provider before .. thinking that if the store that I have a membership with wanted set me up Failure.. please read your reviews on everything before dealing with this company

Worst Customer Service from Fort Worth, TX on March 12th, 2020
Collection policy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just energy was fine overall. I am retired and hence have a monthly budget. I somehow missed a payment and couldn't have been more than 3 weeks behind. When they called me I told them I would pay it within a couple of weeks. I was told that if it wasn't paid now, they would cut my power off during 108 degree days. Only time I was ever late, I couldn't believe they would even threaten to leave a senior without power in July.

J C from Bedford, TX on February 28th, 2020

I am sorry to hear about your last impression of us. Unfortunately, we are not able to extend for more than 14 days after the bill is due without partial payments due to our company policy. In the state of texas there are moratorium laws that prevent disconnection due to non pay at extreme temperature. If it does not work out with your current provider, feel free to reach out to see if we can reenroll you. Thank you for your business.

Just Energy on March 10th, 2020

Great service, better options. Earn credits for you usage
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

Kirk from Houston, TX on February 12th, 2020

Hello Kirk, we appreciate you taking time to provide positive feedback on our plans and perks program. We look forward to your continued service with us!

Thank you,
Gabriella. Social Media Advisor

Just Energy on February 13th, 2020

Warning Just Energy got my Info and not sure how!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was charged $10 then after that went through, a $163.17 was charged, then again for $163.17 and then again for $152.14. Never ever spoke to anyone with regard to Just energy and weve been with our energy provider for 3 years now and see no need to switch. I also paid my energy bill 3 days prior to this charge from Just Energy and to top it off I have a long time left on my contract. I have taken the liberty to report Just energy to the (BBB) Better Business Bureau (WHICH I HIGHLY RECOMMEND EVERYONE TO DO IF THIS HAPPENS TO YOU) and I am looking for a LAW FIRM who will represent me and the many others that have been affected by this FRAUD of a company because obviously the owners and those that have been put in charge over its companys and employees know they are scamming people with their hard worked/earned money. How do you manage to get my credit card information and attempt to charge the same card over 5 times and try and get away with it. So since you attempted to steal my money and since I have money to throw away, I will have a petition filed against you, your company and employees for FRAUD and PERJURY because you got information from me that was NOT at ANY TIME given to you or anyone who works for Just Energy. We as a consumer are protected by what is called the Deceptive Trade Practice Act and I think you need to read that act before the owners of Just Energy and its employees continue to commit this Fraud and scams. Just Energy, be prepared to spend money on some attorneys of your own because you opened a can of worms you didnt want to open. You may have scammed some elderly people or families of those that are deceased but not me. To those who have been scammed by this company, I would look into hiring an attorney, report all fraudulent charges and keep all the proof of these frauds in your possession. It will make your case stronger and they will have to pay for everything. Just Energy, you will also reimburse me for the Petition and all court costs associated with this lawsuit. You want to steal peoples money, then pay for our court costs as well?!

Joe from Corpus Christi, TX on February 6th, 2020

Thank you for leaving a review and we would appreciate the opportunity to help resolve your concern. Please reply with your full address, phone number, and account number so we can best assist you.

Gabriella, Social Media Advisor

Just Energy on February 7th, 2020

Fraudulent
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

On Jan 21st, I received a knock at the door about 8PM it two representatives from Just Energy. Margan Powe Energy Advisor JE5975677. Margan talked my boyfriend into getting a quote, she got our address and told him he would have to sign things to get the quote so she could sent to his phone. The day after that he received calls, texts, and emails about switching over to Just Energy he never replied. Jan 27, he received an email thanking him for his service with Just Energy. How is that possible he didnt authorize anything! Our current energy provider is in my name. How was Margan able to change anything over without an account number. Now I have 300 early termination fee and and 101.25 energy charge from my company. My boyfriend called Just Energy to only be on hold and given the run around for an hour transferred here and there. He finally talked to a representative whom stated she didnt see his authorization for the service. I hope Just Energy can rectify this situation!

I Will Not Stand For This from Seabrook, TX on February 3rd, 2020

Hi, thank you for providing this feedback as we hate to hear that this has happened to you and would like the opportunity to help. Please allow us to assist you, at your convince message us your phone number to resolve this for you. We hope to hear from you soon.

Thank you,
Gabriella, Social Media Advisor

Just Energy on February 3rd, 2020

What Customer Service?
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer.

1-28-2020 from Spring, TX on January 28th, 2020

Hello, thank you for your review. Were are saddened to hear this. We apologize that you experienced an extended wait on our phone line. Were currently receiving high call volumes, so its taking us longer than usual to answer your call. Please send us your phone number and the best time to reach you and resolve this for you.
Lily, Your Social Media Advisor

Just Energy on January 28th, 2020

Love JE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included

Maria Gil from Keene, TX on January 19th, 2020

Hi Maria, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡Have a nice day!
Thanks,
Lily, Your Social Media Advisor

Just Energy on January 20th, 2020

Lies!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The sales person in Sam's Club claimed the TDSP delivery charge was included in the energy charge. Since this is unusual, but not impossible, I asked about 5 different ways to try to see how she was tricking me. But why trick when you can just lie? She did trick me when I asked to see it in writing, but I was able to rescind my contract.

3 stars to customer service for being honest, but only 3 because they wouldn't accept "other written communication" and I had to scan the official form.

So the rates were alost 33% higher than PROMISED.

Charlie from Pflugerville, TX on December 20th, 2019

Hi Charlie, thank you for your feedback, we are sorry that you have found our bundle plans processes unclear. Our bundle plans include the transmission and distribution charges of the utility. There are also unbundle plans that might be a better option depending on your schedule. All copies of the contract can be mailed, or email depending on your preference. Please allow us to further clarify how are plans work send us your phone number. We would love to have you as a Just Energy customer. Thank you.
Lily, Your Social Media Advisor

Just Energy on December 27th, 2019

Horrible, worse than Amigo.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Customer service is crap. Everyone I've had to sit through a phone conversation with has been completely entitled and self righteous. They do not care about the customer.

Kim from Baytown, TX on December 17th, 2019

Hi Kim, Thanks for taking the time to bring this to our attention. We apologized that you have not received the standard of service that you deserve. All our customers are important to us. We are clear in our internal policies and training that each member of our team treats everyone they interact with respect and professionalism. Please send us your phone number so that we can investigate and resolve your issues as a priority.
Thank you,
Lily, Your Social Media Advisor

Just Energy on December 18th, 2019

Horrible, worse than Amigo.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Customer service is crap. Everyone I've had to sit through a phone conversation with has been completely entitled and self righteous. They do not care about the customer.

Kim from Baytown, TX on December 17th, 2019

Hi Kim, Thanks for taking the time to bring this to our attention. We apologized that you have not received the standard of service that you deserve. All our customers are important to us. We are clear in our internal policies and training that each member of our team treats everyone they interact with respect and professionalism. Please send us your phone number so that we can investigate and resolve your issues as a priority.
Thank you,
Lily, Your Social Media Advisor

Just Energy on December 18th, 2019

COMPLAINT about Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Changed my service without permission. Very dishonest salesman spoke with my disabled son and changed account to Just Energy under my sons name. Extremely dishonest and unprofessional to take advantage of a disabled young man with NO means to pay an electric bill for his mothers home. Salesman "Matthew" told several times that he could not make changes and would give info to mother when she returned from work. Using this as a learning tool for son about dishonest salespeople!!!

Brandi Satre from Cleburne, TX on December 10th, 2019

Hi Brandi, thanks for taking the time to leave a review, wed like to apologize for your recent experience. What you describe is not the standard of service we deliver in Just Energy. Please direct a message with your phone number or email. With these details, we would like to start an investigation on this matter for you. Hope to hear from you soon. Thank you.

Lily, Your Social Media Advisor

Just Energy on December 10th, 2019

Fraud!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Don't trust these people. One of their door to door sales person made a switch from my electric provider without my consent!! How do you do that! I never signed nothing or agreed on any of your services. Now there's a mess of cancellation fee and so on.

TexasHome from Balch Springs, TX on October 8th, 2019

Hi Texas Home, thank you for providing this feedback. Sorry to hear about your negative experience. We pride ourselves on treating our customers fairly; if members of our team are misleading or withhold information, we take this behavior very seriously and will investigate internally. Please let us know if there's anything we can do to help. Thank you.

Lily- Your Social Media Energy Advisor

Just Energy on October 23rd, 2019

Unfair prices
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told when I changed to y'all that y'all could help me lower my bill my bill was higher than ever and I'm so disappointed I'm going to change as soon as I can you lie about saving people money

Sharon Ernest from Mckinney, TX on September 24th, 2019

Hi Sharon, that's for taking the time to leave a review, all feedback is important to us, but especially so when it relates to our customers' bills. We can help, please send us your contact information to resolve your issue as soon as possible. Thank you.
Lily- Your Social Media Energy Advisor

Just Energy on October 24th, 2019

Pathetic Customer Service and Ridiculous Billing
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I never experience such pathetic customer service in my life and when you try hard to understand the agent they are not willing to help you. I also learned you can not pay them online for your monthly billing because they fail to provide you their complete zip code so your bank can't pay the bill. They are forcing you to make a phone payment to charge you $5.00 for the billing transaction. They didn't try to fix your concerns/problems but they are more concern to charge you more money.I would never recommend joining the Just Energy unless you love Headache.

Sohail Bashir from Frisco, TX on September 13th, 2019

Hi Sohail, thank you for writing a review, we would like to apologize for the inconvenience when trying to make a payment. Different payment options are offered with a 0.00 processing fee. Please send us your contact information to reach out to you with these options and to assist you with other concerns. Thank you.
Lily- Your Social Media Energy Advisor

Just Energy on October 24th, 2019

Worst company ever
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Change from relient where I was paying no more than 130 a month and with this company my bill is 368 a month ...

Ana Mota from North Richland Hills, TX on September 4th, 2019

Hi Ana, for Just Energy, it is very important to us that our customers understand their energy bills. We want to help you to find out why the high bills, please send us your contact information to have this resolved for you as quickly as possible. Thank you for your feedback.
Lily- Your Social Media Energy Advisor

Just Energy on October 24th, 2019

Horrible Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Company offers decent rates but if a payment is late, for whatever reason, you get bombarded with late payment notices and collection notices. When speaking to anyone from the collections department dont expect any real help besides scripted answers from the company and from someone who barely speaks English. We do not want to make payments late but sometimes life happens and it would be nice if a company actually tried to help or give you honest answers versus a scripted response and no help.

ASimms from Tyler, TX on September 4th, 2019

Hi ASimms, thank you for leaving a review, all feedback is important to Just Energy, especially when it relates to our customers' bills. Please allow us to get this issue resolved for you y sending us your phone number to reach you. We look forward to hearing from you soon.
Lily- Your Social Media Energy Advisor

Just Energy on October 25th, 2019

Horrible company, worse service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I have had NOTHING but trouble with this company. I had my power cut off (even though I made the agreed upon payment!), and for the filling 6 hours, was insulted, lied to, given the run around, and hung up on by OVER HALF A DOZEN AGENTS! My husband asked for a supervisor, and when asked why, he said he disagreed with the amount. He was told that wasn't a valid reason, that he was being rude, and then he was hung up on. I have been communicating with this company for the past 2 weeks about the ABUSE that we suffered. Now I am being told that things happened a different way (essentially, I'm lying) and the case was closed. I have never, NEVER NEVER NEVER NEVER!!!!!!!!!!!!! had such bad Service!!!!!!!!!!!!!!!!!!!!!!

Unhappy Customer Who Apparently Lies from Denton, TX on August 30th, 2019

Hi, we are sorry to hear about your negative experience. This is not what we like to hear from our customers. We really appreciate your feedback and we hope you give us the opportunity to make it right. All our customers are important to us. Our internal polices and training insist that each member of our team treats everyone they with respect and professionalism. Please send us your contact information and we will be happy to look into this situation further.
Lily- Your Social Media Energy Advisor

Just Energy on October 24th, 2019

Terrible rates and poor customer service.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company over charged me 175 for a termination fee, after I informed the rep that the bill was too high and that I was leaving.
But because the rep didn't enter or document the call as " caller is terminating", they said that I didn't notify them properly. Additionally, I wasn't allow the HEAR the recorded call that they had on file. But I had to take their word that I didn't notify them correctly. Total BS. FYI, if someone calls to complain about HIGH RATES, then proceeds to say, this is TOO high, I'm finding another provider.. Guess what, that is notification that they are leaving. It's not my fault your rep misread HER script and didn't give me her sales pitch of, " well I can lower your rate".
Do not trust this company, they are the worse.

RS from Missouri City, TX on August 20th, 2019

Hi RS, we are sorry to hear you had a negative experience. We will do everything we can to help resolve this situation for you as quickly as possible. Please send us your phone number to reach out to you. Thank you for your feedback.
Lily- Your Social Media Energy Advisor

Just Energy on October 24th, 2019

Worst Customer Service Ever
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

An agent came by and sold me Just Energy promised me the account would not be taken over from my old company until my contract with them expires which was 8-8 or 8-9. Just Energy took over before then which caused me to be billed a $135.00 early termination fee. They refuse to reimburse me because I cancelled my service with them. They say the only way I would get back that fee is if I would have remained with them or switched back to my previous provider. Just because I went to another provider that should not mean that I can not get my money back- They took over illegally. Now I have to fight this crap. Just Energy Just Sucks. I would not give that one if there was a lesser option.

Linda Harrod from Houston, TX on July 31st, 2019
Horrible DO NOT Select this company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Short and sweet i signed up for a renewal was promised the same rate as previous plan, agent even stated it back to me. Now four moths later they are charging me double on what i signed up for. I am still fighting they continue to tell me they made an error but will not refund the difference back to me. My advice STAY AWAY!!!!

STAY AWAY from Bedford, TX on July 30th, 2019
BASICALLY LIED AT SAM's CLUB MEMBER PROMOTION
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was in my local Sam's Club and was stopped by one of there representatives. I was told the base rate being offered was 13.8 cents/kw She told me I would never see that due to the free evenings, and my average rate would be closer between 8.5 and 9.0 cents/kw. As we proceeded with the digital process, she showed me key pages seeming to confirm the base rate was 13.8 cents/kw with credit for usage during evenings between 9pm-7am. I verbally reiterated all this back to her to be sure I understood the offer and she confirmed I was correct.When I get the paperwork, low and behold, the base rate is actually 20.8 cents/kw and the estimated average will be the 13.8 cents/kw - NOT A GOOD RATE AT ALL. My first bill confirmed the 20.8 cents/kw and with my credit for evenings the average rate was over 14 cents/kw

FortWorthLady from Fort Worth, TX on June 18th, 2019
Negligent Practices Allow for Fraud
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

**FRAUD ALERT** Due to lax and negligent business practices, Just Energy has allowed a residential energy account I be fraudulently opened in my name. Despite my best efforts to seek a resolution to this matter and have the account closed, Just Energy refuses to communicate with me regarding this matter. At all costs, avoid doing business with this company. I have filed complaints with the Houston Police Department, the Federal Trade Commission, the Public Utilities Commission of Texas, and the Better Business Bureau. I am incurring ongoing financial damages due to Just Energy's delay in addressing this matter. As such, I have referred this matter to an attorney in order to pursue this as a civil matter and seek compensation for ongoing damages. I do not recommend that any person do business with this company. Due to irresponsible and negligent business practices, you may find yourself in a bad situation with no semblance of resolution. What's worse, despite my repeated efforts to resolve the matter directly with Just Energy, no member of their staff has contacted me directly in over a month or attempted communications.

Jacques W. from Houston, TX on May 22nd, 2019
Worst Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had purchased a condo that I was flipping. I was assured by 3 different service representatives of this company that if I sold the condo, there would be no penalty for exiting the contract early. When I sold the condo, the new owner switched to their own energy provider and Just Energy charge me $150 because I did not give them 3 days notice that I was switching providers. At their request, I provided closing documents to them to prove the condo was sold. They would not reverse the penalty fee and I finally paid so it would not effect my credit. STAY AWAY FROM THIS COMPANY!!!!! VERY UNETHICAL!!!!!

Darcy Hall from Woodway, TX on May 2nd, 2019
TERRIBLE SERVICE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy starts charging me .20 kWh without notifying me for months. I decided to call and figure out why the past 4 months my bill has been $300-$400 without me ever turning on my AC or Heat the past 4 months. Found out they are charging me an INSANE TERRIBLE rate and HIGHEST rate I have ever known. DO NOT USE THIS COMPANY FOR ELECTRICITY SERVICES. Terrible Customer Service also.

Dana from The Colony, TX on April 5th, 2019
Best Energy service o have ever had, compared to TXU, Reliant, and Green Mountain.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

No billing issues, I like getting weekly usage information, and no surprises on my bill

Sandra S. from Houston, TX on March 3rd, 2019
Cant believe they do business and are still in business
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I recently wanted to switch electrical companies and from the sells lady everything sounds great until they shut my electricity off on a Saturday and couldnt turn it on. I called on Saturday morning at 9am to make sure they were going to switch the power over to there provider and they informed me that it would take 24 hour so I checked back at 3pm and they informed me that it would take until Monday. Well long story short lost all my father in laws insulin and about 800.00 in food. If I could of just got the truth this would not of happened I would of had my old electrical company stay on until just no energy turned it on. Not to mention the supervisor hung up on me 2 time or they call it disconnected without a call back. Use at your own risk

No Power from Lindale, TX on February 2nd, 2019
Worst Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Went online 1/7/19 to sign up, and pay deposit of 275.00 after it processed it said order cancelled, called bank and they took that amount out of my account, immediately called customer service with order number that was assigned to me, the man I spoke to barely spoke English which worsened the situation, but he informed me yes they did charge but it's only pending and call back in the morning to see if payment went through, which it did, now agent says sees order but no payment, only a 99.00 payment made in December which u couldn't grasp because how would I made a payment when I have never had service with them again, situation worsened by not being able to speak English... Asked to speak to supervisor was refused and told no charges were made... Called bank put stop payment because what a scam and ripoff be very wary, I'm just glad I had this experience before actually getting service from this company.

Raynulfo Vasquez from Tyler, TX on January 8th, 2019
Stay Away! They Are Criminals!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I canceled after one month when I was promised low rates, then received my actual bill for one month, which was $181 for a house that wasn't even occupied! They claimed this was for actual usage! After arguing and fighting this for 6 months, I finally paid it and promised to never use them again!

Ray M from Richmond, TX on December 12th, 2018
Edds report
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Great

Edd Smith from Crockett, TX on September 28th, 2018
Faulty Loopholes Double the Bill
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, which is linked below, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate. I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement. Public Utility Commission of Texas Website: https://www.puc.texas.gov/consumer/facts/faq/electricity.aspx

Mary E. from Dallas, TX on September 16th, 2018
Scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

These reviews are fake. This is the worse energy company charging 16.3 cent a kilowatt. Then they promised to fix my bill which was their error they keep transfer me from Colombia to India stay far away from this company!!!scam

Cliff from Houston, TX on September 12th, 2018
Best kept secret...
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business!

Stacie from Fort Worth, TX on August 20th, 2018
Your Ripping Us Off
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy , i would say for 12 months luved up to its obligation.Now as we enter our 13 monthJust energy wants to Bill Us almonth 300 for 1000k or so .We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..Un professional, fraud,Broken Trust with Just

Darlene from Corpus Christi, TX on August 2nd, 2018
Worst Company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Thi place is a joke!!! Do not sign up to this scam. Overpriced. Over charge. And a year after disconnecting the put another $150 fee on my account and threatened to turn me into collections. The left several messages to billing department and would not return my call. Could not get a live person for weeks and hours on the phone!!! They are a joke!

Kari S from Lewisville, TX on July 27th, 2018

Hi Kari,
We apologize for the service that you have received. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams.

Just Energy on August 22nd, 2018

Scammers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Their records show an account created and cancelled the same day but yet they cancelled my service with another provider. After sitting in gold for 49 minutes they sent me to a recording that the office was closed

Don't Get Service With These Crooks from Dallas, TX on July 17th, 2018

Hello,

We apologize for the long hold time. It's not the service we strive to provide. We'd like to make this right. Can you send us a private message via Facebook message with your name, account number, city and state? We'll have a customer service agent look into it immediately.
https://facebook.com/JustEnergyUS/

Just Energy on July 25th, 2018

Experience
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They are only good as long as your promotion is good, once your promotion is over, be ready to have what I call rip off. My monthly bill would normally be below 100 for a 3 bd house, after the 12 months contract, my bill went up to 300s and my current 2 months bill is 632. They also have the worst customer service. When you place a call, be prepared to wait for over 10 minutes to be serve and even when you get a chance to talk to someone, they are not helpful either, often times, you will get hang up on and have to start over again, very frustrating dealing with them to solve an issue. Comparing my experience with other companies, I would not recommend them based on what I did hit with.

KIP from Arlington, TX on July 13th, 2018

Hello,

We apologize for the service that you have received. That's not the experience we want to provide. We are also available via Facebook private message for customer service inquiries: https://facebook.com/JustEnergyUS/

Many customers who receive a high bill are actually just off contract. When your fixed agreement ends, you are switched over to a month-to-month plan which can vary depending on Market conditions. We'd love to have you back as a customer, and if you'd like to discuss fixed plan options, please call us at 1-877-240-3931. As an added bonus, you'll receive $100 in Perks Points.

Just Energy on July 25th, 2018

Cheers for Just energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them.

Henry Simon from Texas City, TX on July 10th, 2018

Happy to have you as a customer, Henry. Cheers!

Just Energy on July 25th, 2018

Awesome
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Pleasant experience

Stephanie from Houston, TX on July 6th, 2018

Happy to serve you, Stephanie! Thanks for being a great customer.

Just Energy on July 10th, 2018

They only post good reviews
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments

Nancy from Friendswood, TX on June 22nd, 2018

Hi Nancy,

Thank you for being our customer for 5 years. We apologize for the service you recently received; it's not the experience we want to provide. Your feedback is valuable, and we will share it with the appropriate teams.

Many customers who receive a high bill are actually just off contract. When your fixed agreement ends, you are switched over to a month-to-month plan which can vary depending on Market conditions. We'd love to have you back as a customer, and if you'd like to discuss fixed plan options, please call us at 1-877-240-3931. As an added bonus, you'll receive $100 in Perks Points.

Just Energy on June 29th, 2018

I do not recommend Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9pm-7am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena Cuellar. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day. This October 2017 email is the last email she sent until May 2018. From: Elena Cuellar [mailto:ECuellar@justenergy.com] Sent: Friday, October 13, 2017 5:27 PM To: 'batucker@comcast.net' Subject: RE: Your Just Energy eBill - Period (07/24/2017 - 08/17/2017 ) Due on 09/06/2017 Hi Mr. Tucker, I totally agree with you, the fix is taking way to long. My sincere apology, Im still waiting for the new product (bundled Nights Free). At this time, if you provide me some more time ill waive half of your last invoice ($198.08 /2 = $99.04). Thoughts. Elena Cuellar Call Center Manager T 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056 E-mail ecuellar@justenergy.com | Web justenergy.com The whole marketing campaign appears to be a scam to get people to sign up and then bait and switch the customer and then try to wear him down with delays. After disappearing for 7 months, Ms. Cuellar emailed the following: Hi Mr. Tucker, I received your message and have your account flagged. Ive been out of pocket, my apologies for the late note. I can give you a call tomorrow, what is a good time for you? Elena Cuellar Call Center Manager T 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056 E-mail ecuellar@justenergy.com | Web justenergy.com She never called. I have made 2 or 3 calls to Just Energy since that email and have been told that a supervisor will call me back. As of right now, a supervisor has not returned my calls. I talked to a supervisor today who said she would call me back by 1:00pm. Hopefully she will call me back. I do not recommend this company. As of today, I don't know what HEB's connection is to this company other than HEB let them inside their store to promote the "Free Nights and 9.3."

B. Tucker from Sugar Land, TX on June 5th, 2018

Hello Mr. Tucker,

We apologize for the service that you have received. That's not the experience we want to provide. Your feedback is valuable, and we will share it with the appropriate teams. We have escalated this matter to customer service leadership and will be contacting you directly shortly.

Just Energy on June 9th, 2018

The lesser of two evils
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Okay most of the reviews on here or good but let's look at reality for billing department is not the greatest they are human sometimes their automated system works and sometimes it doesn't they hire a lot of customer service people that are only trained and uneducated not there ball as far as them being uneducated probably rewards you with perks I've had to call a couple times to get it updated my account and getting told a couple of different stories the rates are okay Again by I'm not real excited about any of the companies

Jeffrey G from Houston, TX on May 21st, 2018

Hi Jeffrey,

We apologize for the service that you have received. That's not the experience we want to provide. Your feedback is valuable, and we will share it with the appropriate teams. For future customer service inquiries, we recommend downloading our app. You have access to easy bill pay, up-to-date bill prediction, and exclusive local rebates, directly from your smart phone. Download from the Apple iTunes store: https://apple.co/2IGMfS0 or Google Play: https://bit.ly/2LiwhiB

Just Energy on May 22nd, 2018

SICK SICK SICK COMPANY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is an absolutely sick sick sick energy company. They do not read your meter for energy consumption, what they do is they average what they think you're going to use based on average consumption around your neighborhood and apply the fictititous energy costs to you, Do not i repeat do not fall for whatever ridiculous teaser rates they have. They have ridiculous charges to make up for it. I understand energy companies are all about the fine print, but with just energy it is beyond ridiculous. My energy usage apparently quadrupled in months in which i was never at home. My january 2017 bill read about 1.5KWH, a time in which i was always at home because i had lost work. This year my january and february elec bill read almost 3KWH, and I am never at home 6 out of the 7days of the week. Thats why I say they do not read meters. This is an abhorrent company and I would not recommend it to my worst enemy. They are absolutely disgusting

PETE FROM ARLINGTON from Arlington, TX on March 3rd, 2018
Too High
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Bills are too high. Don't switch to Just Energy. I'm paying $330 to $250 a month with this company.

Whitney Hatter from Houston, TX on March 2nd, 2018
Great company! Give them a CHANCE!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them!

MORE THAN SATIFIED from Spring, TX on February 28th, 2018
New service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I just signed up for new service and I was told I would receive my account info within 24hours and its been over a week and I called customer service and I was on hold for over 3hours and still did not get help.

Ola from Katy, TX on February 26th, 2018
Go elsewhere
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I live in a 1000 sf home in Hopkins County, TX. My current Just Energy bill is $599.01 for 1/11/2018-2/09/2018 showing 1701 kwh usage. Prior bill was $460 for 2240 kwh usage. The amount per kwh contract shows I am being charged never equates to the dollar amount shown on bills I have received since starting with Just Energy. Just Energy is not a reputable company.

Nancy from Sulphur Springs, TX on February 20th, 2018
Save yourself a headache and your wallet.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was sold on a contract and I have had to call once every second month to complain about charges and fees that were not fairly and openly disclosed during the sales spiel. I have a 1000 sq foot apartment, and for the month of January 2018 my bill is $298. Sure it was cold and I ran the heat, but not $300 worth. Be careful, can't wait for my contract to be over and will NEVER use them again.

Sam from Cypress, TX on February 20th, 2018
Just energy is the devil
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Been with just energy 4 years and never had a problem until December when I moved in another apartment after hurricane Harvey. My first bill was for $483 dollars my first Month and I nearly had a heart attack! I'm a disabled veteran on limited fixed income and this bill is more than I pay for my rent. I only have my TV on most of the time although I had to use the Heat during this Bad cold spell in December and January which was unusual in Texas. I set up a payment plan for a hundred dollars to keep the lights on and still my lights were disconnected! Every time I called it was nearly an hour wait and the people you deal with are rude and cop attitudes when their lies are exposed and they just hang up on you! Got a new bill this month with an extra $100 fee for the false disconnection I thought I had already explained as being false. My bill is now $666 dollars the number of the beast which they are exactly that. My apartment is one bedroom townhome but I'm afraid I will have to move yet again because they will continue to gouge my eyes out over ridiculous charges that have no basis in reality. Say a prayer and don't deal with these crooks or you will be freaking possessed by high electric prices

Tony Esprit from Houston, TX on February 18th, 2018
Fraud
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Sales person fraudulently signed my name to contract and switched my service without my permission. In fact I told him multiple times I did not want to switch. I was trying to be nice but I have learned my lesson. I have reported to Public Utility Commission.

Skye from Houston, TX on February 13th, 2018
Cancellation Fees
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told by a rep from Power To Choose that I could call Just Energy on Monday Feb 5 and cancel my service and not be charged an Early Termination Fee.Well it turns out that someone else called Just Energy Sat Feb 3 and Cancelled my service and for me to be charged $175.00 for Early Termination Fee . A rep from Just Energy told me since I was the one who should call first that the charge would not be forgiven. I think that is being a little difficult since I have no control who placed the call before me

Charles Calverley from Forney, TX on February 4th, 2018
The worst energy company avaliable
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

If you want to speek to coustmer service you better set aside at least 12 hours.

Chris Bryan from Granbury, TX on February 2nd, 2018
No compassion
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Im a home health care provider who is caring for an 81 year old man on hospice and i got him set up for the 90$ flat rate plan due to his oxygen usage and his bills being over 100$ just about every month. We both live in south texas where it barely gets to freezing. He lives alone in a small apartment. I was not informed on my client not getting the 90$ flat rate plan until two billing cycles had went by and when i explained it to the rep. He didnt care had no compassion what so ever. He couldve atleast apologized for the first rep who set the flat rate plan up. I understand how frustrating it is to work in billing i use to do the same for a cellphone company but you always had to show compassion and hold your composure. Hope that rep has a better day and learns what customer service really is.

James Campbell And Kiersten Ramirez from Del Rio, TX on January 26th, 2018
Tookie
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

A okay just had problems with redemptionreward points

Tookie from Arlington, TX on January 13th, 2018
Absolutely Horrible Service!!!!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I requested that my service be transferred to my first apartment-- this was not done correctly and an error made on the end of Just Energy-- that error cost me $100 in fees.Then I had to move again due to Hurricane Harvey and requested that service be transferred again-- once again not done correctly-- error on behalf of Just Energy and once again resulted in another $100 in fees. Each time I call-- I get the runaround-- no one seems to know what is going on. I am told that some one will call and NO CALL OR RESOLUTION TO DATE. This has been going on for months now. As of now I am owed $200 in fees. I am told the "operations department" will call -- note this mystical department has no direct line, email or address.Word of warning-- avoid the EXPENSE AND HASSEL AND GET YOUR ELECTRICITY SERVICE FROM SOMEONE ELSE!!!

B Henderson from Katy, TX on December 20th, 2017
Exit Fee
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family.

Charles D Langran from Flower Mound, TX on November 26th, 2017
Pay online? Not likely
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

For some months I havent been able to use the online pay service. It use to work fine. What's up?

Schlangk from Fort Worth, TX on November 4th, 2017
What you don't know will cost you money!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed for free nights. My first bill was $64.00 for 5 days! They were charging me 11.5 per kWh. My next bill for a month's service was $386+! When I called to ask about the $146.87 "pass thru" charge that was not on my first bill, the rep ignored my question and copped an attitude. When I signed up for the service, no one mentioned that charge I switched back to my former plan where I pay 9.6'per kWh. Just Energy is a ripoff. You better read the fine print if they stop you in HEB to tell you how much you will save!

Jan Hopkins from Humble, TX on November 1st, 2017
Big Rip
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I moved after two years of service. I sent a letter stating my forwarding address along with last date of service. They added an early exit fee of 175.00. I called and they informed me that it had to be called in and the letter was not sufficient then added this exit fee as a result. Who ever heard of such a ridiculous thing? No one. I will NOT be paying for this extra added fee twice the amount of my bill. I wouldn't recommend this company at all to anyone.

L. Tinney from on October 23rd, 2017
WORST CUSTOMER SERVICE EVER
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I chose these guys as my energy provider HUGE MISTAKE!!! Ive spent several hours on the phone with them nothing but the run around! Gave them my order and money on Monday and here it is a week later still no power! Moved into my new place with no power! Nothing but lies and deceit Ive asked for a refund and they refuse to give it to me! DO NOT CHOOSE JUST ENERGY THEY ARE THE WORST!!!

DO NOT USE JUST ENERGY!!!!! from Baytown, TX on October 16th, 2017
BAD SERVICE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I am on auto pay and received a shut off notice. I call them for the last 5 days and get nowhere!! Today I'm told the system is down to call back in 2 hours! That would be at 5 pm and they will be closed!! This is the worst electrical provider!!!

Candace Douglas from Round Rock, TX on October 11th, 2017
VETERANS RUN!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company lied, admitted they lied and would not correct it even after hearing their own recordings. I am a disabled veteran on a monthly fixed income and they told me if I signed up with them they could accommodate my due date on the 1st of every month. This was a lie and they charged me late fees, would not change my due date even after listening to their own employee in the tape!!! Run away.

Veterans Beware!! from Sherman, TX on October 9th, 2017
Scammers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They came knocking on my door and told me my bill would be half of what I was paying, which was $220. As soon as I signed I received a bill for 7 days $76.00! That is crazy. I paid it and received another bill of $448! Before I could pay that another bill was generated for another $4??.??!! That was it for me. I switched back to the light company I was using and right away received a bill from Just Energy for over $1K!! I have onlybeen with them less than two months. SCAMMERS. DO NOT USE THEM.

Do Not Trust Just Energy from Baytown, TX on September 23rd, 2017
They do not even deserve a 1 in any of the areas especially customer service and pricing plans
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

NEVER recommend to anyone! I was told this company would offer good pricing and was reliable. THAT is the ultimate JOKE! I used them for a total of 5 months only. The last bill was outrageous and when questioned they were unable to assist. They even had customer contact their electrical provider instead of them handling the situation. The meter readings did not match up in the least from previous months. I was given at least 3 different ticket numbers, spoke to managers and was given false promises of matter to be handled. They never returned calls and of course did not change ONE penny of the original bill which is a FRUAD. I would never recommend them to anyone stay away from this company and their terrrible customer service.

Maria T from Irving, TX on September 7th, 2017
A Scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They go in force door to door and look at your bill and convince you that your being over charged. Luckly I did my research the next day when doing the switch over which I cancelled it. They lie to you about charges, fees, etc, just look at the 1 star reviews on this site over 72%, that is huge. Please do your research before switching, You have three federal days to do it in. I'm glad I cancelled, I run run them out of our community next time they come. We are a no soliciting site, but they don't care they want your hard earned money.

John Gamon from Killeen, TX on September 5th, 2017
I Was Misinformed/Lied To by Just Energy Door to Door Salesman
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy Energy Adviser (saleman) comes to my door, and long story short, asks to see my Electric bill from old provider and tells me, "See this 4.1 cents per KWH, this is what your paying just for electricity. Now look down here. See this 10.6 cents per KWH? This is what you're actually paying for electricity after the delivery fees and all other fees and charges, and taxes are added in. 10.6 cents is what you're actually paying for electricity in total. With Just Energy that amount is 9.5 cents."This was the lie (either intentional or not). 9.5 cents is what I paid for electricity and delivery bundled together BUT on one of my bills the overall charge for electricity was 13.5 cents per KWH.The sales guy was either not trained correctly and didn't know what he was talking about or he straight up lied to me. In either case I feel I was scammed.I quit Just Energy after 3 months and when I got my last bill they add $150 to it for reimbursement of the $150 they gave me in Billing Credit to compensate me for the $150 Early Cancellation fee my last provider had charged me.When I called and explained the story above and asked that they waive that reimbursement repayment, I was told that I agreed to the contract on the phone (J E guy called in the the order and then put me on the phone to agree to the terms). Being that the J E guy was comparing my old total charge of 10.6 cents to their 9.5 cents I obviously assumed that that 9.5 cents per KWH was what I was going to pay in total and agreed to the terms on the phone. And when they read you the terms it's like one of those overly wordy agreement statements you're suppose to read (but nobody ever does) before clicking the box agreeing to the terms of whatever it is your signing for.I FEEL LIKE I WAS TOTALLY SCAMMED

Al from Dallas, TX on August 15th, 2017
Horrible customer service!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I called in May and told them i wanted my service ended on June 30 and did not want to renew my contract with them. Even though I did not renew my contract with them they say I wasn't specific enough about cancelling services. I said i didn't want to renew my contract on June 30, how could that mean i still wanted electricity! additionally i never answered any of their subsequent emails and phone calls about renewing the contract. When i got my bill for July, when i wasn't living at the address, i called in and asked them to withdraw the bill and they said the could not unless i proved to them that i called in and cancelled. how am i supposed to do that months later?? a ridiculous waste of my time. i will not be using them again in the future!

M Bloom from Houston, TX on August 4th, 2017
Thoroughly Misinformed
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend.

Dissapointed Customer from Waco, TX on June 24th, 2017
I've been charged TWICE with Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

My bill was 95$ I paid them, then went to check my bank acc next day because I wasn't able to use my card, it was a very low balance mind you I put 200$ in it before I paid Just Energy. My husband got a bank statement & they charged us 90$ TWICE. Our acc has been under investigation I called today & they're saying one payment was received & the other was declined. HOW?? Like WHERE did the other 90$ go? WHY does my bank statement say just energy charged me twice. And we STILL subosedly owe them 57$!!!! This isn't the first problem we've had with them, I do not recommend this company to anybody.

Cassandra from Monahans on November 30th, 2016
Not renewing contract.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls.

Current User from Dallas on November 23rd, 2016
Just Energy are Door to door scammers. Huge Scam
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Don't let these Just Energy door to door scammers even get a word in. They'll sign you up for super long contracts with sky high electricity and natural gas rates. If you try to get out of your contract you'll pay huge termination fees. The door to door sales guys are super pushy and will lie to you to sign you up. Do NOT sign with Just Energy!

Just Energy Are Door To Door Scammers from on October 3rd, 2016
Tey are outrages and a con
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Since signing up with Just Energy originally I was told I would get the same rate as I was getting with Spark Energy once the initial setup was complete plus I wouldn't pay an admin fee each month either if I signed up for a 5 yr contract. Never saw the reduction in my per KWH and still pay approximately .03 - .04 per KWH more then the average plus the admin fee. Absolutely ridiculous.

JRH from Cypress on September 7th, 2016
Don't choose Just Energy
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

You can't get hold of these people
The app doesn't work
Bill is HIGH
CANT WAIT UNTIL MY CONTRACT IS UP????

Mary Barham from Whitehouse on March 1st, 2016
Wow just wow
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

You have to pay to pay your bill over the phone and it's impossible to get ahold of coustomer service. It's just a bad company!

Aaron Willshimer from Burleson on January 28th, 2016
Great service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless

Robert from Houston on January 15th, 2016
5 year contract and 3 year buyout of 300 after 12 months???
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I called them today to see what my usage per month was and the guy could only look back 4 months and had to add it up manually. Then found out I'm 12 months into a 5 year contract paying a whooping 11.5 cents per KWH. They've got to be crazy, I don't sign up for car notes for 5 years let alone electricity for an apartment I'll be out of after this next 12 month lease. I use a little over 1,000 KWH and the going plans are much cheaper and have a 12 month contract. Somehow I was scammed and I'll be breaking this contract ASAP!!11

Chris Woodcock from Plano on December 3rd, 2015
SCAM
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Misleading company, I canceled service because I moved and they agreed to waive the outrageous disconnect fee. They Reported me to a debt collector. I spoke to one of their managers and told her I had the confirmation numbers where they had waived the fee, since service is not available where I moved to and light was not going to be in my name. I called her back to give her confirmation and name of people I spoke to. I called her countless times but she was never available, I left messages but she never returned calls.. Now I keep getting calls from a debt collector trying to collect $600.00. DO NOT SIGN WITH THIS COMPANY. I am on a fixed income and am not able to pay this outrageous bill. It's not like I canceled for no reason.. I had told the sales person that I would be moving and he told me , they would waive the disconnection fee. Total misrepresentation

Toni Carrillo from Corpus Christi on October 13th, 2015
Misrepresentation from the git go.
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I would never have picked this firm if not for Oncor Energy telling me this was the energy company thatcould provide a temporary power source for the new home I am building. The initial setup costs quoted (over the phone) seemed quite reasonable. And then I received my fist bill, almost $200 more than Ihad been led to expect (for minimum electricity used). My suggestion to others who have been ripped offis this: Contact the State of Texas Board that regulates electricity providers in Texas AND FILE a FORMAL COMPLAINT against Just Energy, and send a copy to your Texas State Representative andTexas State Senator in Austin !!!!!!!!!!

D. N. Davis from Dallas on October 4th, 2015
Omfg
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Late email notifications. Charges to make payments online or phone. Horrible customer service. Over priced. Will cut ur services off even though there email notifications that is supposed to relay u balance info to you. Works for crap. U will get a notice saying Balance low. But this email will come after the fact not beforehand such as it should. Will take up to six hours in the dead summer heat to cut ur lights back on after u have alread payed. It is just fu***** redeculouse. Do not use this company u will be very disappointed

Me from Humble on September 30th, 2015
False Advertising
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I was told I could get their SmarStat thermostat installed free of charge. I called and now was told they do not offer it to their customers. I was transfered to different people and told different terms and offers. This company is so bogos that its pathetic. I will be doing my best to cancel this company the legal way.

Alton Benzkofer from Tyler on September 14th, 2015
Terrible company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company said they would lower my bill and it went way up. I cancelled and received a collection
Notice within a week! Don't believe a word they say.

Reina Butts from Magnolia on September 1st, 2015
HORRIBLE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

WE SIGNED UP WITH JUST ENERGY WHEN WE BOUGHT OUR HOUSE. THEY SCHEDULED US FOR A CERTAIN DATE BUT DID NOT SETUP UP OUR ELECTRICITY TILL THREE WEEKS AFTER THE SET DATE. WHENEVER WE WOULD CALL THEY WERE RUDE AND ALWAYS OFFERED AND EXCUSE. UPON RECEIVING A BILL FOR 130.00 WE STARTED LOOKING INTO OUR FEES AND WE WERE PAYING 30.00 DOLLARS IN BOGUS FEES THAT WE WERE NOT MADE AWARE OF. THEY EVEN CHARGED US 5.00 FOR A MANUAL PAYMENT WHEN ALL OF OUR BILLS WERE PAID ONLINE. WHEN WE SPOKE TO A REPRESENTATIVE REGARDING HOW HIGH OUR BILL IS CONSIDERING WE HAVE NO ELECTRIC APPLIANCES EXCEPT FOR OUR FRIDGE, NO WASHER NOR DYER, ARE NEVER HOME TILL AFTER 5. NO KIDS AND ONE WINDOW UNIT SET AT 75 DEGREES. THE REPRESENTATIVE WAS NICE ENOUGH TO TELL ME THAT IF I WANT A LOWER BILL " TO USE LESS ENERGY, AND IF I WANTED TO CANCEL MY CONTRACT MY DISCONNECTION FEE WOULD BE 170.00"

ANDREA ROSAS from Crosby on August 21st, 2015
Glad I forgot to cancel! Saved me money!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program

Jack from Gordon on July 24th, 2015
Complaint
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Mislead into 5 year contract.

JOEL FLORES from Dilley on July 19th, 2015
DO NOT USE
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I am so very disappointment and embarrassed I was tricked into signing up with y'all for my electric service. The man whom I spoke with told me everything I wanted to hear. I wrote down two pages in my notebook of things he was saying and my dad was listening right next to me. And it seems to be now that everything I circled and starred - isn't the truth. The man on the phone SOLD me into using y'all for two reasons - no cancellation fee because I was not sure how long I would need an electric company, as I am getting married and we were not sure of the future living situation and second because even though the fixed rate was higher than most, it would never change and end up being cheaper than the other companies. Wow was I wrong - I am now aware he signed me up under a FIVE year contract. Five. I would never in a million years have agreed to that had I known. As I stated before, the reason I was so attracted to y'all is because it was going to be an easy out if needed because of my uncertain future living situation. And now I find out I have to pay almost $400 to get OUT of the contract that I wasn't aware I was in. $400? Really? Why would I sign up for something if I was going to have to pay that hefty of an exit fee. Yes, it's a hot month but I am the most frugal person on the planet with electricity. It's off during the day and nothing is on or plugged in unless needed. And it was $50 for two weeks. Two weeks - that is outrageous. I am sad I was tricked into falling for this company for all the wrong reasons. I will be leaving as soon as I can save up enough money to cancel. I'm sad this is how you get customers. And for a "customer is our number one propriety" type business you really should be 100% sure that you are being straight forward and honest before they end up in a 5 year unwanted contract.

Holly from Tyler on July 13th, 2015
This company does not make notations
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

From the very beginning when I signed up with Just Energy, big mistake, I told them that I could only pay my bill on or before the 3rd of the following month. This is due to my disability income that I receive. I have been told each time that supposedly notes are made to this effect. THEY ARE NOT!! I have names who I talk to saying that this is ok and I would not receive a disconnection notice or charged a fee of $5.00. Well. guess what, I am getting the notices and the fees. It just goes to show that companies such as this, can do anything they want to customers. There is nobody that will help of fight for the customer. If I switch to another company, they threaten me that they will charge me 75.00 per MONTH for the 4 years remaining on my contract. If anyone can advise me about this let me know. I will check back later for response.

Al from Tyler on July 2nd, 2015
Don't Sign Up With This Company
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I should have checked them out before I signed up. Haven't save a dime, matter of fact paying more. DON'T DO IT!!!

KEN from Dallas on April 9th, 2015
Lies, Lies, Lies!!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This Company should be SHUT DOWN, total scam, I had a $350.00 TXU bill, that the salesman looked at and compared to Just Energy, he told me from looking at my bill...... that by switching to Just Energy I would NOT be paying more than $200.00 a month, guaranteed!!!! So I was so excited and he had me TOTALLY convinced. HOWEVER, I got my first bill, and WHAM, it was a whopping $550.00!!!!!! I almost fainted, there HAD to be some sort of mistake, when I called, they told me no mistake, that was my bill according to my Kilowatt usuage. But the salesman NEVER mentioned that. But of course. SO, I immediately switched back to TXU. They are charging me over $1000.00 because I switched back! And I told them BECAUSE you sat there and LIED to me, Lied!!! False advertisement, bad training, I don't care, they LIED. DO NOT SWITCH TO JUST ENERGY!!!!!!!!!!!! Save yourself from the hell it caused my family!!!!!

Suzy Davis from Odessa on March 26th, 2015
Price increase by 50% after first month
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Sales pitch is a lie and should actually be sued for fraud.
Introduction rate is reasonable. Was told that indexed price was very similar to introduction rate. With gas and oil price dropping, I believed that my bills would actually go down.
To get an idea of actual rates per month, take their promo rate and multiply by 1.5.
One of the most expensive rates per KW. While some plans offer 8.8 cents per KWatts, I am paying over 12.5 even during this period where oil barrel is less than 50 USD. A real ripp off

Richard R. Riopel from Houston on February 4th, 2015
LIES on all levels. DO NOT BELIEVE ONE WORD
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Ncy,who I later found out was a supervisor called and stated that she could get 9.0 cents kwh including delivery. I agreed and asked her to email the documents. The docs showed 10.4 cents. One week, five reps, two waiting on hold she responded instead of "RIGO" who promised that he would get bacK to me and email me a summary of the steps rhat he promised. NANCY LIED Repeatedly. she said that she couldnt email anything anymore although RIGO could as well as her subordinate vvictorian@justenergy.com who asked for a copy of the email i received vvictoria sent me to Nancy's "supervisor" to resolve this. I later found out not only is he not her supervisor but isnt even in her department.

Darrel Williams from Missouri City on February 3rd, 2015
If Only I Read the Reviews First - Horrible
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The initial sales call was great. The salesperson was very pleasant. All part of the scheme I suppose, because she forgot to mention that while your energy charge is low, the other charges will be ridiculously higher despite how much energy you use. However, she was sure to record everything that she did mention that sounded like a great plan for any small business. I received a bill for $230 before I even moved into the space. Just received the 2nd bill. The charges that they said would only appear in my 1st month's bill are now called something else on my second bill. Called about that and they had this story about power spikes and that's what causes it. Well I haven't really plugged anything up yet because I'm still getting situated. I can't imagine how much the bill will be when I am really up and running.0 out of 5 Stars - My rate for the plan, pricing and promotionAdvice - Find another electric company for commercial service. Residential may be ok.

Sheryl Thomas from Houston on January 19th, 2015
Before signing a Just Energy contract, do your research
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

A Just Energy representative came to my door telling me their company offers a better rate than my local energy supplier. I signed a month to month contract. My bill was lowered, but only for the first month with Just Energy. After the first month, my energy rate more than doubled. Luckily, I was able to cancel my month to month contract without having to pay a penalty fee. When I signed up, they said there would be no penalty fee for cancelling. I think this company spams people into thinking they will save money on their gas/electric bill. This is NOT the case. (At least in my personal situation) My suggestion is DO NOT sign a contract with Just Energy until you do research. Call your current supplier and compare rates. Even if Just Energy says they offer a better rate, you still need to be hesitant. It may only last for one billing cycle and then you get your next bill which you find has increased significantly. I was paying more than double what I would have had to pay with my local supplier. I had to learn the hard way, but thankfully I was able to cancel my contract. Do your homework before signing, not after signing. I hope this helps someone else not to make the same mistake I made. Other reviews have helped me during this process.

Laura from Cincinnati on January 7th, 2015
Worse Company!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is the Worse electric company I have ever dealt with. Their billing department is horrible. I had to call them every month for at least 4 months when I started with them when I received my bill. They had charges on there for every little thing that I was never told about. Some of the customer service people were helpful, but when I got my next bill it was something else. Very stressful company, I cant wait to get out.

Unhappy Customer from Corpus Christi on October 22nd, 2014
This is HELL
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

First I didnt receive a bill for 2 months then out of nowhere I got an email saying that my power was about to shut off. I was promised that my bill would be lower than with the company that I was with and it was not. It was actually alot higher and I have called customer service 3 times and still have not spoken to a human being. Im switching back to Reliant!!

Sarah from Dension on October 20th, 2014
Total Scam!! SHOULD BE SHUTDOWN!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Salesman called about two months ago, talk real quick about lowering my rate for my new business. He was advertising a .0660 rate on kilowatt hours. My rate is .0660 alright but the fees assessed on the bill are triple the amount of energy used. The salesman also stated there was no contract which I thought was a great idea. After signing up, being dissatisfied I called and low and behold a 5 year contract. That seems a little excessive so I asked about termination fee the guy told 1400.00 to cancel early . This company if you can call them that should be just down they are a total scam.

Tony Patterson from Tyler on October 8th, 2014
Wish I would have read the reviews
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They got me as well with their deceptive advertisements. Thought I was getting 9 cent a kw only to find out it was for the first month then jacled up to 14. Customer service, forget about it, web site forget about it. Gladly paid 150 bucks to get out of the contract. Why can't the State shut these guys down???

Tim Broseke from Humble on October 6th, 2014
BAIT & SWITCH, LIES AND BROKEN PROMISES
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Total BAIT & SWITCH SCAM. I contacted Just Energy because they are listed as an energy provider on the Pflugerville official website. The sales representative PROMISED that with a one year contract I would be locked in at a rate of 8.5 c./Kwh for 12 months. The very next bill the rate jumped 37.6% to 11.706 c./Kwh. I called their customer service to find out what was going on. I was told they would have to investigate and would contact me in 72 hours. They didn't and I forgot about it because I have a busy life and don't really have the time to be on the phone with an electric company. All I want is for the company to deliver what they promise and I pay for. The next bill comes and there was yet another increase to 12.6 c./Kwh. This time I'd had enough, I called again and got the same BS answer. I waited 3 days and of course did not get a call back. So I called them, this time I would not deal with anyone but a supervisor. After nearly an hour of not taking no for an answer a supervisor PROMISED me they would adjust my bills for the 2 months I was overcharged, I also recorded the phone conversation. At this point I'd had enough and found a different electric provider with a rate of 8.9. I then filed a complaint with the Texas Public Utility Commission. That got a response from Just Energy from their "Resolutions" department. I went through the same hoops with this guy as I had the customer service supervisor. I was PROMISED they would adjust my final bill and not charge me a fee for ending the contract. I got my final bill yesterday. Do you think they kept any of their promises. NOPE THEY DID NOT.THIS COMPANY IS NOTHING BUT BAIT & SWITCH, LIES AND BROKEN PROMISES.

Michael J. Buell from Pflugerville on September 18th, 2014
Searching for a REAL light company!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Just Energy changes the amount due every time I call... One minute 102 is due the next minute; it's 151.65. I'm never sure of how much I owe and sometimes I don't receive my bill... This company sucks and makes me tired.... I really get sick of Just Energy!

Shanon from Dallas on September 13th, 2014
I should have read all these reviews...
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

So i was also suckered into signing up with just energy...Man came to my door step talking a good deal thi that and the other and i signed up and so far i havent seen my bill lower then 250! Now if i cancel early i will have to pay 500 dollars plus what ever the last bill is that i owe. I cant afford a 250-375 dollar bill every month. So they advertise on their website your rate plan signing up could be as low as 8.7 so i asked about that and she goes thats only for the first month! What! i should have stayed with txu atleast my bill never exceed over 200 dollars. This place is ridiculous and i strongly recommend you stay far far away from it. Never trust a man that comes to your door step and trust his word. Always always always do your research before you commit to something. Wish i did.

Amber from Tyler on September 10th, 2014
Scam!!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

They are dishonest. We signed up for their services by calling Just Energy number. No indications that it is third party. Conditions were negotiated over the phone. Promised rate was 11cents per kW and plan was to be fixed, not variable. My bill was close to $500 (previous bill with another company was $300). The rate on the bill showed 13 cents per kW and variable plan. Customer service talks over you and explains that you've talked to the third party and they are mot responsible for the errors or omissions. I switched immediatelyto my previous energy provider. Just Energy is a real, certifiable scam! Be warned!

Malgorzata Stypko from Uvalde on September 9th, 2014
Sign up at your own risk
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

If you want to experience Hell then sign up with 'Just Energy'. Your energy bill will be much higher than you are accustomed to, you will be annoyed, frustrated, upset, and pissed off and you will have nobody to blame but yourself for signing up for this unbelievable scam. The customer service sucks big time and be prepared to wait and wait to get someone to talk to you. It is too much for the mind to deal with, I warn you.

Mike from Winnipeg on September 4th, 2014
Beware the 5 YEAR contract
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

As all other posters stated, they come to your house telling you how much money you will be saving and that your rate will go down. I am interested, but kind of taken a back that 100% wind energy would possibly be cheaper. Anyways I start the contract by talking on the phone to a customer service rep who talks so fast and as im listening I realize all these things hes saying are not at all what the rep told me. SO as soon as i heard him say 5 YEAR CONTRACT i said screw this and GOODBYE. I did not complete that scam. 5 years really??? who knows what will happen in 5 years that is outrageous. AVOID THESE SCAMMERS.Also, the rep kept asking me for ice water. How about get off my property. How rude...

Brooke from Spring on September 3rd, 2014
SCAM ARTISTS STAY AWAY
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Seriously stay away from this abortion of a company. The people who answer the phones are rude as hell, they jacked up my bill $100 even though I used less electricity, and they could give no explanation as to why, just pay it. I will, I canceled and I'll send my payment in pennies. I've been with a few different providers but this company is a complete scam. I signed up for 10.9 kwph and ended up being charged over 16. I've never had a light bill over $ 200 in 4 years in my home. My first bill was for 5 days, $50. My next bill was $280 using 2400 kwph, then this month it's $320 for 200 kwph LESS than the lat month. Now I have to pay a 175 early termination fee to get away from these crooks. Unbelievable the state allows to them to keep running this scam. Sickenin. SERIOUSLY STAY AWAY! SCAM SCAM SCAM!!!

Ryan from Houston on September 2nd, 2014
Beware of the weird, dodgy sales pitch!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I just finished talking to a Just Energy salesperson who knocked on my door. He claimed he wasn't selling anything, just wanted to check my utility bill to make sure I was getting the discount. That sounded fishy because I'm not currently a customer of theirs. I wanted to know what he was selling. For twenty minutes he refused to tell me what he was offering and kept asking to see my utility bill. He claimed I was over-analyzing things every time I tried to find out anything specific. Very weird. I'm sure glad I didn't show him my utility bill.

Wesley D. from Houston on August 4th, 2014
POSITIVELY HORRIBLE AND CROOKED!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up with Just Energy last September, thinking I was getting a good deal, right? WRONG!!! I at first thought I could understand the high electric bills in the winter because I was using three small electric space heaters, along with one gas space heater to heat my house. However, when the cold weather left, and the only electricity even flowing through my house was refrigerator, two computers (not all the time), and one t.v. part of the time, I could not understand why my bill was still almost $300. After losing my job, then losing my unemployment benefits, I called them to try to negotiate the now $500 bill I had accrued, and was told, no problem, we'll set up a payment plan; pay $120 now and $60 on each bill for the next five months! First bill I got was $300, and the energy charge was only$65; all the rest was BS fees!!! Then I get a disconnection notice, so I called again. The electronic menu said my bill was now over $700, and when I got this little smart aleck girl with an accent on the line, she said it was $800, and that they cannot grant an extensive because I defaulted on the payment agreement!! When I asked how it went from $500 to $700 to $800 in a matter of minutes, she hung up on me. Now they want the entire $800, which I do not have, and don't know of many people who do, and I can't get any other electric service because they have put some kind of hold on me!!! ILLEGAL AS HELL!!! Just waiting for the power to be shut off at any time now, and then I don't know what I'll do.

Susan from Whitewright on July 8th, 2014
DO NOT CHOOSE JUST ENERGY!!!
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I had recently just moved into a house so my husband was the one who called to transfer our service. They hid a $149 fee from him because he wanted a locked price. Also I was waiting on my bill to arrive, a month and a half letter I get the ONLY mail I've ever received from them stating they will disconnect our service cuz we didn't pay last month. How am I supposed to pay when I have no acct # I never even received an email. And not only that they said I was able to do split payments and if I pay before the disconnection date I will be fine. Paid it on Saturday and thought everything was good. I wake up this morning and my power is disconnected. I call them asking why mind you I was on hold for a very long time and then I explain my situation and she says after I had paid the 1st half over the phone I was supposed to call back. The 2 ladies I spoke with while paying my 1st half never stated that I had to call back they just told me to pay the amount given. She kept going on and on I should've called back. Are you