Just Energy Customer Reviews
We've been collecting customer reviews for Just Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star

Featured Review for Just Energy
Stay away from Just Energy
This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.
Alternatives to Just Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Just Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
Plan | Term | Rate |
---|---|---|
Flash 12 | 12/months | 10.5¢/kWh |
Flash 24 | 24/months | 10.5¢/kWh |
Maxx Saver Select 12 | 12/months | 10.5¢/kWh |
Dallas Plans
Plan | Term | Rate |
---|---|---|
Flash 12 | 12/months | 10.2¢/kWh |
Flash 24 | 24/months | 10.2¢/kWh |
Maxx Saver Select 12 | 12/months | 10.2¢/kWh |
Just Energy Rating and Review Summary
There are 309 total reviews for Just Energy, with an average rating of 1.5/5.
Company | Stars | Rating | Reviews |
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Just Energy | 1.5/5 | 309 |
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28 5 star reviews | |
15 4 star reviews | |
5 3 star reviews | |
29 2 star reviews | |
232 1 star reviews |
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Recent 5 Star Reviews
Stay away from Just Energy
This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.

Hello George,
Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 27th, 2022
Sams Club is the place to go!
I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!

Hi Ashley M. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer.
Many Thanks,
Lilly, Social Media Advisor
— Just Energy on July 28th, 2022
My I just energy free night Esperance
I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights

Hello. Thank you for this incredible review and for taking the time out to leave us a 5-Star rating. We are glad to hear that you are satisfied with your plan and service with Just Energy. Thank you for being a Just Energy customer. We appreciate your business.
Best Regards,
Lilly Social Media Advisor
— Just Energy on June 17th, 2022
Lily fixed my Tara energy problem
I was mistakenly billed for service I did not ask for. Thank you lily!

Hi Pamela, thank you for taking the time to leave this 5-star rating. We are so pleased that we were able to meet your expectations. We appreciate the opportunity to have this resolved for you.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on April 20th, 2022
High Bill
I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company

Hi Mana, thank you for taking the time to leave this review and allowing us the opportunity to assist with rectifying this for you. We value as a Just Energy Customer.
Sincerely,
Lily, Social Media Advisor
— Just Energy on November 2nd, 2021
A lot of things can contribute to high electricty bills and affect your rate. That's why we added the average bill calculation for our dallas electricity rates. You can adjust your estimated usage up and down, and figure out what your average bill would be over a 12 month period.
— Karl Trollinger on May 29th, 2024
I love Just Energy
My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company.

Hi Glenda. Thank you for your review, we appreciate it! We are glad to hear that you are happy with our services. Many thanks for being a valued Just Energy customer.
Best Regards,
Alexandria, Social Media Advisor
— Just Energy on May 15th, 2021
Awesome company
Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges

Hello John. Thanks for the awesome review. We work hard to meet our customer's expectations. Were happy to hear that you are satisfied with our service. Thank you for choosing Just Energy
Sincerely,
Lily, Social Media Advisor
— Just Energy on March 18th, 2021
Love Nights Free
I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you.

Hi Alisha. Thank you for your review, we appreciate it! We are glad to hear that you are enjoying our fee nights plan. Many thanks for being a valued Just Energy customer.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 12th, 2021
Sams club is where its at!
I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members!

Hi Johnathan, Thank you for your great review! We are happy to hear that you are enjoying your plan. Please do not hesitate to contact us if you have any questions or concerns. Thank you for being a valued Just Energy customer.
Thank you,
Lily, Social Media Advisor
— Just Energy on January 22nd, 2021
Just beautiful
We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!

Hi Sasha Chase, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡We hope you have an excellent day!
Thank you,
Lily, Social Media Advisor
— Just Energy on January 11th, 2021
Best Customer Service
Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan
New Member
I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage.
Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

Hello Kirk, we appreciate you taking time to provide positive feedback on our plans and perks program. We look forward to your continued service with us!
Thank you,
Gabriella. Social Media Advisor
— Just Energy on February 13th, 2020

Hi Maria, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡Have a nice day!
Thanks,
Lily, Your Social Media Advisor
— Just Energy on January 20th, 2020
Best Energy service o have ever had, compared to TXU, Reliant, and Green Mountain.
No billing issues, I like getting weekly usage information, and no surprises on my bill
Best kept secret...
They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business!
Cheers for Just energy
First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them.

Happy to have you as a customer, Henry. Cheers!
— Just Energy on July 25th, 2018

Happy to serve you, Stephanie! Thanks for being a great customer.
— Just Energy on July 10th, 2018
Great company! Give them a CHANCE!!
I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them!
Great service
This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless
Great company
The key to getting with any company is doing your research, Just energy is one of the largest companies out . Regardless of ppls complaints in which every large company will have, they service over 5 million customers. Their a green company and also publicly traded so for everyone who gets on here trying to hop on the "Company Bashing Bandwagon" , stop the pointless complaining and get informed. Great company as far as I'm concerned
Truly what they say it is
I switched to just energy from TXU when a door to door sales rep came to my door and explained how my price will not change for the next 5yrs and that it would be one charge only!!! When I got my bill it was exactly that! I'm too busy to be worried about what company to switch to and with this company I don't have to worry about it at all. LOVE IT!
Awesome Awsome Awsome
I was always very skeptical about choosing a supply company, and read a lot of bad reviews, but I still decided to give it a try. Now that I have been a Just Energy customer for well over 2 years I have to say it was the best decision I ever made for myself. Now that I understand how this program works and all of the terms, I'm able to see that a majority of these bad reviews are from people whom are confusing Just Energy for different supply programs. The terms are simple and easy to understand and my rep was very professional and polite. I did take advantage of the option to lock my gas and electric rates a few months back and now my energy cost are so much lower than the utility, and my cost won't change for the rest of my term. This company is so awesome and honest. I have recommended it to all of my friends and family. I really hope people get their facts straight before posting complaints about this company cause it is making them seem oh so silly.
Long Term Contracts
Just Energy has the most beneficial electricity program that can be offered for commercial or residential. The longer the protection, the better in the long run for my accounts and my budget. Who wouldn't want to lock in the price of anything for 5 years? The cost of everything goes up constantly, but not my electric bills! :)
Informative and Very Helpful
I contacted this provider to obtain information on enrolling a new service and the customer service experience was wonderful. The agent Ivan or Isaac assisted me so well, and although they did not have the most competitive rates i knew i was making the right choice with this provider. I would definitely recommend this provider to all businesses.
LOVE LOVE LOVE Just Energy!!!!!
I switched from TXU last year to Just Energy and I highly reccomend anyone who has had it with the big monopolized companies like TXU. My bills used to average about 200.00 monthly with TXU and now for a little over a year with Just Energy we have had 100.00 average bills now!!!! Thank yo Just Energy and also everytime I talk to any customer service agent they are in USA NOT OUTSOURCED like TXU ot Direct Energy who is a subsidiary of Centrica a Brittish company. My money stays here in USA where I live and I LOVE JUST ENERGY for their GREAT PRICES and GREAT CUSTOMER SERVICE!!!!!!!
SUPER DUPER LOW PRICE. OMG!!!
I've had Just Energy for 3 months, and I've been astonished with the price primarily. I have the 40% green option and even with that, my bill has never been more than $20. Before this my bills were always between $55-$60. I'm very happy with the savings I'm making!!!! I am telling everyone about this company. I would recommend it 100%.
Recent 4 Star Reviews
Poor Customer service
First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong

Hello Harold Brown,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your late fee and disconnection letter fee concern. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on September 15th, 2022
Free nights and weekends don't seem free
I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Hi Karen Medcoff. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on February 3rd, 2022
Tookie
A okay just had problems with redemptionreward points
Glad I forgot to cancel! Saved me money!
A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program
No problems
I had no problems with just energy. I think the key to this is to pay your bill on time. My reason for switching was due to price. I am of the opinion that no electrical provider has better electricity than the other, therefore my biggest concerns are pricing and service. A lot of problems can be alleviated by reading your EFL and asking questions about things that you do not understand. During my contract I found their reps. to be courteous and friendly.
Great Company
I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.
Happy Camper
They have a lot of offers, variable plus fixed 1 year up to 5 years. I ended up choosing a 1 year fixed with them, as I have a 1 year lease. Green was 2c more but I opted not to for the time being.
A friend told me about them. Although, I chose them because the price was great, got a bonus gift card, and they are a big name.
Customer service call was almost flawless, got put on hold for a few minutes while they checked credit.
Change of Heart About JustEnergy
I had originally given a poor review and wished the death of this company. I change my mind. I had a contract for 16.3/kwh when the rates were in the 20's 3 years ago. I finally decided I would pay the fee for ending the contract early and called them about 3 times and sent several emails asking how much the fee would be and then letting them know that I was going to another company for a better rate if they would not reduce my rate without penalty. They did! My rate went from 16.3 to 10.5 immediately, as I said after about a month of calling and emailing. Also, it wasn't as low as I requested. I wanted 9.0 which was what I saw as the average for the competitors. I am satisfied with JustEnergy at this point.
Concering Just Energy
I am a customer and an Employee of Just Energy since 2008. I have also taken advantage of their green energy program. I am not writing on here to convince people to take this program, it truely speaks for itself. Although our NY market is relatively new and I have not seen the end of a 5 year program. I am aware of their high percentage of customers, North America Wide, that resign after their term ends. I'm sure most people realize that people are more likely to call and complain than they are to call and make a complement. I'm just not sure people are fully aware of what this company is capable of.
Good Electric Provider
I have recently just switched to JustEnergy and I am completely satisfied with their rates and plans. I hope others with take to Go Green Challenge as well to help our environment. Thanks
Excellant company
I have been with Just Energy since May 2009 - I have found them cooperative and pleasant. They explained to me my alternatives. They have unfortunately been blamed for "Ercot" charges. They offer a bundled rate - their contract is very fair. I have read it. Those that complain do not realize how much the would be paying with their old supplier. In the words of Ron White "You can't fix stupid."
Best move I could have made
I have Found that Just energy has great customer service and there energy consultants have a wealth knowledge of the cost of energy cost today.
None
The longer the protection in this economy the better.
Peace of mind with a straight forward company
We been with Just Energy for over 5 months we already seen the difference as far as the amount that we pay versus our former provider TXU, excellent customer service, We love our 5 yr. price protection.
Honest, straight forward policies
I have been with U.S. Energy for only a few months. I found the experience to be very straight forward, no games, with honest people and logical policies. Their information and sales plan centers on long term contracts that provide a security hedge against rising electricity prices - a given?
Recent 3 Star Reviews
Double charges to credit card
I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

Hi James. Thank you for your feedback. Please allow us the opportunity to assist you with your current payment concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.<br /><br />Best Regards,<br />Lilly L, Social Media Advisor
— Just Energy on July 29th, 2022
Unfortunately events
So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed.

Hi, thanks for reaching out and bringing this to our attention. We will get back to you as soon as possible to resolve this issue. Thank you for your patience.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 22nd, 2021
Your Ripping Us Off
Just Energy , i would say for 12 months luved up to its obligation.Now as we enter our 13 monthJust energy wants to Bill Us almonth 300 for 1000k or so .We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..Un professional, fraud,Broken Trust with Just
Won't renew but had great service at a good rate
I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around.
Happy
I am a customer of Just Energy and and employee as well. The only time my bills are high is around Christmas time with all the lights we have on. My contract is almost up and I will resign with them; not just becasue I work there but because they do save me money. If you are being over charged...look at your usage and multiple...do the math. It is not that complex. If you are not getting an actual meter read...then call centerpoint. complain to them since all Just Energy does is bill you for what is used. We don't service you or read your meters. Get Educated!
Recent 2 Star Reviews
Good company but unethical sales process
I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.
After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.
As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them.

Hello Jose B,
Thank for your very much for allowing us to address your concerns. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.
Best Regards,
Girishma, Social Media Advisor
— Just Energy on September 8th, 2022
Very Dishonest Company - Stay Away From
I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

Hello TexasGirl,
Thank you for your feedback. Please allow us the opportunity to assist you with your billing concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Girishma, Social Media Advisor
— Just Energy on September 8th, 2022
What out for last bill.
I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.

Hi R Parks. Thank you for your feedback. Please allow us the opportunity to assist you with your account concern. At your convenience you can contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on August 24th, 2022
Regret
I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!

Hi Regret this Company, Thank you for bringing this to our attention. Please allow us the opportunity to assist you with your current billing concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on August 19th, 2022
WORST CUSTOMER SERVICE I'VE EVER HAD
I have been with this company for years! It was great at 1st. I have a rental home that I needed to complete work at for a couple months. I called to connect service as I have service at my primary residence. I was given my same terms I have on my current account. I had issues immediately. I started getting calls and bills in spanish right away. I tried to get that fixed and was told they could not change it. I was told all I had to do was call to cancel and there would be no fees. I was told there was nothing else I had to do. I paid my bills while I was doing work. I completed the work and the service was cancelled. I was charged a $175 cancellation fee. I have had to call several times trying to get this fixed and I keep getting the run around. I have talked to 2 escalation managers and been given conflicting info. The 1st one (Angel)said he fixed my issues and the fee would come off in about 6 days. It didnt. I called and talked to another one (Murali) who was so rude and not helpful or understanding at all. He actually laughed at one point. I told him many times I did not wish to speak to him anymore and wanted to talk to his boss. He denied me this for quite a while before our call ended somehow at 56 mins! He called back minutes later and said he would put in request for me to talk to his boss and the boss would call me within 48 hrs. It never happend. I since sent a detailed email to customer service addressing all this and never got a response. I have finally filed a complaint with BBB (Better Business Bureau) for 1st time ever in my life in hopes they help resolve this. I have spent hours trying to get this fixed. I want to pay my actual bill. They claim they have calls recorded yet they dont go back and listen. I was told by Murali that Angel did not put anything in the notes and implied I was not telling the truth without actually saying it. Murali was SO RUDE! I just sent another email to another customer service link I found in further hopes this wont get reported to my credit before resolution as I pay my bills. Avoid this company, it has gone to the wayside since the new owner took over it appears

Hello Mr. Jason Kruttlin,
I would like to thank for your very much for allowing me to address your concerns yesterday. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.
Regards,
Alicia
— Just Energy on August 19th, 2022
Just Energy = High Price Energy
I have been a loyal customer of Just Energy for several years. At the start their rates were reasonable and their customer service was decent. However since 2020/2021 my bill as nearly tripled for the same plan/rate I have had. Without changing anything at home, my thermostat is set to 80 until 9 pm at night. And resets at 80 starting at 8:00 am. I am on the free nights plan and my bill was $400 for a little over 1,000 sq. Ft. Home. On average my bill is around $150 during hotter months. I attempted to speak with customer service and their response was due to the current market climate and sent a list on what I can do: weather stripping windows and etc. I will be looking to change and go else where for my energy provider.

Hello Lindsey,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your bill. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on August 15th, 2022
Customer service lacking
Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections

Hi Austin. Thank you for bringing this to our attention. Our apologies for the bad experience. We would be more than happy to assist to verify is resolved. Please, contact us at 1-866-587-8674.<br /><br /><br />Many Thanks,<br />Lily, Social Media Advisor
— Just Energy on April 30th, 2022
After 1 year, I still cannot access my account
Very bad service, yes they call you back and transfer you from one person to another and at the end they cannot resolve the issue. How difficult can it be for you to make me access my account online?????

Hi Ashraf. Thank you for leaving a review. We apologize for this issue with your online account. A member of our team will contact you soon.
Best Regards,
Lily, Social Media Advisor.
— Just Energy on April 18th, 2022
$20 Notice of Disconnect 3 days after due date
It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.

Hi Chris, thank you very much for bringing this to our attention. We appreciate your feedback and would like you to assist with any concerns regarding DNP notice fee. Please give us a call at 1-866-587-8674. We want to help you.
Thank you,
Lily, Social Media Advisor
— Just Energy on October 26th, 2021
Completely dumbfounded
I started today out by chatting with Anita who couldnt understand what I was typing and directed me to sign in to my account, where I clicked on chat again and viola...ANITA. I then attempt to ask questions thinking ok I am logged in, verified this should be easy peasy...nope. I was redirected to an agent who wasnt helpful at all either barely allowed any time to ask a question before closing out the conversation. So I decided to call in...bad move. K spoke with Paul first who was so rude no empathy hugging and puffing like he was annoyed by me when he asked me for my account # and I said oh ok hold on let me get it but it was ok for him to ask me for my name that I had given him at the beginning of the call. Paul proceeded to assist. I let Paul know I have been out of work since 7/30, due 3 of my younger kids getting Covid then I did myself. I returned to work today and also received a disconnect notice with today date over the weekend. I let him know I am not able to pay anything
today, need to know my options. Paul
proceeded to answer, without even acknowledging the fact that k had Covid no empathy anything. He let me know I could pay $156 and some change within 24 hrs of today and remaining amount within 10
Days. He stated my disconnect date was actually today so it needs to be paid today or my services will be disconnected tomorrow. I let him know thats not possible tried to let him know I understand the payment arrangement great can I get a couple more days on the disconnect date or protection on my account at least until 8/25 which I can pay then he of course says no and tells me to call 2-1-1. I couldnt believe this so I request a supervisor. He transfers me to Jabeed who is apart of the escalation que. Jabeed comes on the phone guns a blazing. I ask him for his name and he tells me I need to listen to him cause he is going to tell me what to do. I am instantly offended. He begins to huff and puff annoyed and ready to react to my request instead of respond based on what he heard from Paul. His introduction to our convo set the tone for the call. He told me I need to pay half today and the remaining amount in 10 days. I let him know I cant pay until 8/27, 4 more days I need my account to be protected until that date and then I can pay the remaining half the following Friday on 9/3. He refused to work with me and advised me to call 211 and maybe they can help me even though my electricity will be disconnected tomorrow, 2 of your representatives gave me this an option. Even so kindly told me there were no disconnect notices sent out in February what does that have to do with today?? I paid on time then. I had already confirmed he was apart of an escalation team not a supervisor AP k then requested a supervisor and he refused. Gave the standard reply for your company, his words not mine. I cant speak with anyone above him cause he has to email someone and they call me back within 24-28 hrs. I explained to him several times how would that help me if I have a disconnect notice for today? I would not hang up until I spoke with someone. He continued to be rude then he just went silent for about 15 minutes no hold music hoping I would hang up. I said hello no response then I let him know if he placed me on hold he should have actually placed me on hold so I could hear the music. He begins to say he didnt put me on hold but couldnt explain why he went silent he was not reaching out to a supervisor at the time. I explained to Jabeed several times that I only needed time to pay until 8/25 I could pay half of the balance and remaining amount by 9/3. He insisted I could not pay by then. I mentioned the notice I have shows 8/24. At this point is when I realized Jabeed had not actually reviews my account, as he stated hold on let me review your account to see the disconnect date. This was an hour into the call. He only provided me with information given by Paul. They were set to show me, and they did. AN ENTIRE HOUR BEFORE HE REVIEWED MY ACCOUNT. He apologized for this and at this point he FINALLY began to message his supervisor in an attempt to resolve this issue. His supervisor which is a she refused to speak with me and he refused to give me her name. In order to at least protect my account until 11:59pm on 8/24 as Jabeed mentioned, I agreed to the arrangement he offered to pay 25% of the past due amount. When he was setting this arrangement up at that moment he realized that I did have until 8/25 at 11:59pm to pay not 8/24 at 11:59pm. We went through all this for it to be as I requested. He so rudely told me, you didnt say 8/25. I reminded me of how many times I mentioned that date but he didnt hear me cause he refused to help me. We set the arrangement up and I am still unsure if it is correct since my confidence in Jabeed in this company is so low. This representative, Paul, and the supervisor that assisted treated me so unfairly just to be right and bottom line cruel. They didnt listen they saw my name heard my voice and instantly made the decision to not help me. I cant help but wonder if they saw the name Karen, would they have given better assistance. Is this how your company trains to treat your customers? Especially during times such as these?? He was so belittling and disrespectful when all I need was for my account to be protected from disconnection until 8/26 instead o8/24 cause I could make the half payment on 8/25 at this point to appease this company. I refused to go to 2-1-1. Thats for customers who truly need assistance, I can pay. I just fell on hard times. I have referred 6 of my family members to this company and my daughter is enrolling in September and I am up for renewal. I would like for an AVP or above to call me back ASAP. Not a team lead, supervisor, or anything of that nature. The supervisors name couldnt be given but they even refused to allow me until 8/25 to pay. 1 hour and 30 minutes later I got the results I needed...I hope. Instead of paying 25% as he offered I am paying 50% of the last due amount on 8/25 and remaining amount on 9/3. I have never been so disrespected when I was with Stream and when this contract is up that is who I am returning to.

Hello. Thank you for leaving a review we appreciate your feedback
Our apologies that you had an unsatisfactory experience needing to set up a payment arrangement. We want to do everything we can. To get this resolved for you as quickly as possible, a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on August 24th, 2021
Very bad customer service.
The service here is very very bad. The service representatives all seem to have comprehension issues and so its so frustrating to call in to resolve any issue or even ask a simple question. I dread it. I dread it so much I will be changing service providers. Rates are not super great. Just average.

Hi Mr. Herrera, thank you for your feedback and for alerting us to the areas that have caused you frustration. Our apologies and we want to assure you we are currently reviewing your account in order to resolve your concern. We have tried to contact you without success. Please give us a call back at 1-866-587-8674. We hope to speak to you soon.
Thank you,
Alicia, Social Media Advisor
— Just Energy on August 21st, 2021
Bait and switch
I e only had them for a five months but my first bill was good then the next was double and the next triple and it just keeps getting higher, I was shown bills and I signed up for .08 kw and told that a family of two never used more than 1000 kw a month but being charged as if it's a family of 10, good thing we're military and will be leaving soon.

Hello, Thanks for bringing this to our attention. We would like to help clarify this for you. It's important, that our customers understand their energy bills, please do not hesitate to contact us at 1-866-587-8674.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on August 9th, 2021
Door hit me on my way out.
I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business.

Hello Holly, we would like to apologize that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience and have logged your feedback in our system. Please allow us to resolve this matter to your satisfaction, email us at CsSouth@justenergy.com.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on June 2nd, 2021
Customer service
Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.

Hello. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please contact us at (866) 587-8674. so that we can look into this for you.
Thank you, Alexandria, Social Media Advisor
— Just Energy on May 7th, 2021
Long time customer
I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF

Hi Jai. Thank you for taking the time to leave this review and for allowing us to have this issue resolved for you. We apologize for any frustration caused. Please feel free to contact us if you have any further questions or concerns. Thank you for being a valued Just Energy customer.
Sincerely,
Lily, Social Media Advisor
— Just Energy on April 8th, 2021
Horrible Customer "NO" Service
Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do.

Hi, thank you very much for bringing this to our attention. We are sorry to hear you have concerns regarding the usage being provided on your bill and would like to have the opportunity to correct any issues. To access your account and allow us to look into a resolution please call us at 1-866-587-8674. We would love to resolve this matter for you as soon as possible.
Regards,
Alicia, Social Media Advisor
— Just Energy on March 12th, 2021
Just Energy Experience
I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital.
Thanks for a terrible
experience......

Hi Saleem. We hope we have resolved everything for you, and to help Just Energy continue to improve our service, we would love for you to provide your feedback.
Thank you.
Lily, Social Media Advisor
— Just Energy on September 1st, 2020
Collection policy
Just energy was fine overall. I am retired and hence have a monthly budget. I somehow missed a payment and couldn't have been more than 3 weeks behind. When they called me I told them I would pay it within a couple of weeks. I was told that if it wasn't paid now, they would cut my power off during 108 degree days. Only time I was ever late, I couldn't believe they would even threaten to leave a senior without power in July.

I am sorry to hear about your last impression of us. Unfortunately, we are not able to extend for more than 14 days after the bill is due without partial payments due to our company policy. In the state of texas there are moratorium laws that prevent disconnection due to non pay at extreme temperature. If it does not work out with your current provider, feel free to reach out to see if we can reenroll you. Thank you for your business.
— Just Energy on March 10th, 2020
What Customer Service?
We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer.

Hello, thank you for your review. Were are saddened to hear this. We apologize that you experienced an extended wait on our phone line. Were currently receiving high call volumes, so its taking us longer than usual to answer your call. Please send us your phone number and the best time to reach you and resolve this for you.
Lily, Your Social Media Advisor
— Just Energy on January 28th, 2020
They only post good reviews
I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments

Hi Nancy,
Thank you for being our customer for 5 years. We apologize for the service you recently received; it's not the experience we want to provide. Your feedback is valuable, and we will share it with the appropriate teams.
Many customers who receive a high bill are actually just off contract. When your fixed agreement ends, you are switched over to a month-to-month plan which can vary depending on Market conditions. We'd love to have you back as a customer, and if you'd like to discuss fixed plan options, please call us at 1-877-240-3931. As an added bonus, you'll receive $100 in Perks Points.
— Just Energy on June 29th, 2018
The worst energy company avaliable
If you want to speek to coustmer service you better set aside at least 12 hours.
Exit Fee
Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family.
Pay online? Not likely
For some months I havent been able to use the online pay service. It use to work fine. What's up?
Thoroughly Misinformed
I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend.
Not renewing contract.
I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls.
Don't Go With Just Energy
Month 1 your bill be $70... Month 5 your bill will be $250... they increase in increments every month. I tested them by leaving out of town or 21 days... with all lights and ac off... and my bill was even higher than when i was there the full month... They will play games with your meter read and hustle you out your money .
Horrible
Just try calling 1-866-5878674. It's a joke. Long delays I between selections. You'll get disconnected for no reason. No call back when you leave your call back number Ect. Plus i am reporting them to the PUC for charging way more than stated on the facts sheet. Just switched to stream energy. Forget about the 2 $75.00 gift cards for the 2 accounts I had.
Nonexistant customer service
Tried to call cust service....No one answers the phone. Left a message for a call back and got a salesman. Just an endless loop of machine generated prompts...
Honest, straight forward policies
I have been with U.S. Energy for only a few months. I found the experience to be very straight forward, no games, with honest people and logical policies. Their information and sales plan centers on long term contracts that provide a security hedge against rising electricity prices - a given?
Recent 1 Star Reviews
STAY AWAY
Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o
1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.
Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.
I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs
We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297.

Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
Billing
I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well

Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on August 8th, 2023
Worst company ever
WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM

Hello Julie,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lily R, Social Media Advisor
— Just Energy on May 1st, 2023
They need a zero star option
Rude, unreliable, and definitely not a good value.

Hello H D, Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on April 29th, 2023
Terrible systems in place and not the most responsive support team
Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.
They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.
I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.
Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with.

Hello Austin,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on March 8th, 2023
Dont get
Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever

Hi Pat, thank you for taking the time to leave us feedback about your experience with us. We would like to get some more details about your experience with us and we would like to speak with you about this further, please give us a call at your earliest convenience at 1-866-587-8674.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on February 14th, 2023
Just Energy is a scam
I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible.

Hello Andrea.
Thank you for your feedback. It would be a pleasure to assist you in resolving your concern regarding your account and bill explanation. One of our agents is currently trying to contact you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on February 8th, 2023
Fraud--Plain and simple
I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this?

Hello Debintex,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on January 10th, 2023
Worst electricity company !
This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather !

Hello Kierra,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on December 21st, 2022
Customers dont matter to them
This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider.

Hello Steff,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on November 29th, 2022
Uncaring company
I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements

Hello Cynthia,
Thank for your very much for allowing us the opportunity to address your concerns and Thank you for you feedback. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers. Should you need any assistance in the future, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on November 8th, 2022
This company is a scamer and crooks
I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop

Hello Carlos,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on November 1st, 2022
DO NOT USE JUST ENERGY THEY SAY ANYTHING TO GET YOU SIGNED ON THEN YOUR BILL WILL DOUBLE!
Due to our mistake we received a cut off notice. My daughter-n-law tried paying by phone where you enter your card number. The transaction declined twice so she was transfered to an agent who then told her that she was not an authorized user. The electricity got turned off. Just energy ran her card again and it went through. In the meantime I paid the amount due (i have a toddler and a teenager in the house with no electricity). Well now the the balance was paid twice. I called to get my money returned I was told it was still in pending status. I would have to wait. I called again a couple of days later because it is no longer in pending status. I was told i would have to contact my bank and get a letter stating that that the money went through. I emailed just energy and was told that it would take up to `10 days for the money to be returned. Well now I get this "Thank you for your recent inquiry regarding your account. As a valued customer of Just Energy, our goal is to ensure that your questions and concerns are answered within a timely manner.We can see a payment of $403.10 was processed twice on October 7th, 2022. However, by the time the payment was made, the bill for October was already generated on the account. The total bill was for $846.10, including the past due balance. With the excess payment you have made, the bill was adjusted with the payment, and there is a remaining balance of $64.90.
We apologize the money has been adjusted to the previous bills.Should you have any further questions or concerns, please contact Customer Support at -866-587-8674." Now they decided to add the money to my account. In this day and time when my family struggles to make ends meet. And yes by the grace of God we are able to make ends meet. I can hardly beleive this is happening. Also I was told my useage would be at 14kwats and its NOT its at 18! they lie. They do not even deserve a star.

Hello B Whitehead,
Thank you for Allowing me to assist with your refund concern. It was a pleasure to assist you in resolving your concern. Should you need additional assistance or need additional information, please contact us at your convenience at 1-866-587-8674 . Rest assured that we will do everything possible to resolve any situation for you as soon as possible.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 13th, 2022
Scam Artist
First bill was 217 the next month 584 they lie to get you in with them

Hello Jane Doe,
Thank you for your bringing this to our attention. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on September 30th, 2022
JUST ENERGY. NOT WORTH IT ENERGY
I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy.

Hello Lindsey,
Thank you for your bringing this to our notice. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Our Hours of Operations are from 8 AM to 8 PM (Mon - Fri) and 9 AM - 6 PM (Sat). Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
kind Regards,
Lilly, Social Media Adviso
— Just Energy on September 15th, 2022
????Fraudulent billing practices
Just Energy was our electricity provider from 10/2017 until 8/9/22. We switched companies. We paid our last bill cycle from 7/27-8/09 for $154.98. We received another bill for $74.08 paid it on 8/11/22. Now JE sent us a last bill for 7/27 -8/9 for $166.86???? What a scam...awful...times are hard enough

Hello Cassandra Davis,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your last billed date and balance on your account. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on August 16th, 2022
Not good
Did not give what they quoted and tried to lock me up in a 3 year contract not cool....

Hello Arcelia, We appreciate your feedback and would like to assist with your account. We value your business and we would like to have the opportunity to assist you as soon as possible. Please contact us at your earliest convenience at 1-866-587-8674.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on June 8th, 2022
YOUR BILL IS GOING TO BE OUTRAGEOUS DO NOT USE JUST ENERGY
I am new to Texas and upon moving in my 3 bedroom duplex in November, my landlord suggested just energy. She told me they give free nights. So I went ahead with this company and agreed to a 12 month contract. NO free nights! No free or reasonably priced ANYTHING. My bill is easily well over $130 every month even though its just my son and I living here and the house is unoccupied from 7 am until after 6 pm daily. Two TVs in the entire home both of which are turned off by 9:30 when my son goes to bed. We have the same amount of usage every month consistently, we started off with our bill at $79 and now this month we are at $160. OH and I agreed to a 12 month contract in November 2021, my account shows they entered in a contract date that doesnt end until 2024. Horrible scamming crooks. Ill be paying the $175 cancellation fee and washing my hands of this garbage company.

Hi Emily. Thank you for your feedback. Please allow us the opportunity to assist you and resolve this. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents is currently trying to reach you. Your feedback is much appreciated, Thank You for allowing us to assist you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on June 4th, 2022
The most miserable power in Yoshi
Ive been working for 30 years as a dental technician I make decent money I lost my job so I was struggle with one electricity Bill with just Energy I called customer service to tell them if there is any plan to help people struggle because I applied for organization and they promised they would help me she said if you pass the due date from your bill payment we can I shut down the power thats mean me and my daughter 10 years old we can sit without power and this weather in Dallas I thought that Ive never hurt for 20 years theres no option or waiting time to pay your bills so I realized this company all what they want the money even if they put you and your family in danger or to die with the Very hot weather

Hello Sam, thank you for your feedback, and we sincerely apologize. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.
Best Regards,
Yahaira, Social Media Advisor
— Just Energy on May 9th, 2022
BAD ELECTRIC COMPANY!!
Purchased a home on March 4, 2022, went with Just Energy, as the previous homeowner had them. On March 7, and April 18th, electric was cut off. Just Energy does NOT DEACTIVATE the last homeowners that were in this house. They keep calling and turning our electric off!!! Each time this happens we lose work time, staying home, taking approximately 6 hours with them to get them to turn it back on!!! Then they don't take the blame for this happening, stating it isn't their fault! WHAT!!! No protection to your customers??!! This is an incurring issue, we would like to leave this company without early deactivation fees so we can be protected with an electric company that will use pass-codes, etc...to authenticate who we are on protecting our account.

Hi Joseph, our apologies for this situation. We thank you for answering the call and allowing us the opportunity to resolve this. We appreciate your feedback. We are working to get a satisfactory resolution for you as quickly as possible.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on April 19th, 2022
FRAUD
Been with this company over six months work all day live in one bedroom apartment each month bill more than 200 a month no emails sent showing usage just lies and deceptions please do not use this company will be reporting to the BBB FOR FRAUDULENT activity when call wait time over 20 minutes no one to speak proper English to have two way conversation worst experience ever HIGHLY DO NOT RECOMMEND FOR ANY BUSINESS

Hi Antriel. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents has now contacted you.
Regards,
Yahaira, Social Media Advisor
— Just Energy on March 15th, 2022
Very Rude Customer Service Phone rep
The rep I had on the phone kept hanging up on me after I asked about rates. Every time I called back and asked him the same thing he would keep hanging up. Very unproffessional. Train your reps better.

Hi Chris, we apologize for any frustration caused. Please rest assured that we will do everything we can to assist as quickly as possible. An agent will be contacting you soon.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 2nd, 2022
My bill wasn't cheaper
I was told I was over paying with TXU with a 200 dollar bill, but just energy sent me a 245 dollar bill. I'll be going back to txu. I shouldn't have switched. This is why I don't stop and listen to sells pitch while shopping in sams

Hi Morgan. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please give us a call at your convince at 1-866 587 8674.
Best Regards,
Lily, Social Media Advisor
— Just Energy on January 31st, 2022
Horrible company
Just energy has been an absolute nightmare to use! The customer service is beyond a joke and unhelpful. I have yet to be able to make a payment in any way beyond calling customer service and being charged more money to pay my bill through them because I can't pay any other way. The customer service don't listen to your issues. They don't try to trouble shoot.
The prices of the service are insane! What you think you'll pay vs what you actually end up paying are going to be very two different amounts.

Hi PS. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.
Best Regards,
Lily, Social Media Advisor
— Just Energy on January 31st, 2022
Worse customer service
Called asked numerous times what my rate for kWh was and they fail multiple times to provide small piece of information

Hi Andrew. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on January 25th, 2022
The worst electrical company
This was one of the worst experiences of my life! Just Energy customer service and managers will never help you or answer the phones. You will wait on average 2-3 hours before you get anything resolved. I can't believe I got swindled into going with this company. Save your sanity and your time and don't bother working with them. TXU is so much better!

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on January 25th, 2022
Failed cancelation
Wife called to cancel service to residence due to selling home. Just energy failed to cancel service on date requested. I have requested to hear or a copy of the phone conversation that they are basing their decision on. They will not provide it. Make sure to put your request in writing or they will bill you for service not received.

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.<br /><br />Regards,<br />Lily, Social Media Advisor
— Just Energy on January 25th, 2022
Pour service
Order service and paid my deposit. Told me it would be turned on on the 4th of January. On the 19th my son said light was off. I called and they said they needed more documentation from. Never received a call nor email. Lost everything in fridge. Not happy at all.

Hi Wayne. We are sorry to hear you had an unsatisfactory experience with our enrollment process. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Contact us at 1-866- 587- 8674 to start an investigation.
Regards,
Lily, Social Media Advisor
— Just Energy on January 19th, 2022
Disgusted
It will be a year next month since Tara energy and just energy fraudulently switched my electricity without my permission. The call was recorded so they know the truth. I have read alot of the owners responses about how sorry they are to all the people they have screwed. Just talk. I still await a phone call, an answer and justice

Hi Pamela. We apologize for any frustration caused. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Lily, Social Media Advisor
— Just Energy on January 17th, 2022
Avoid Just Energy!!!
I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

Hi Matt. Thank you for leaving a review we appreciate your feedback. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on December 18th, 2021
Lies and scam
Dont believe the Sams club reps that stand in the store!!! Full of lies. They are greedy and want commission off you!!

Hi Mrs. Grant, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience with an agent at Sam's Club. Please rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please contact our Sam's Club Hotline at 1-844-909-5678.
Regards,
Alicia, Social Media Advisor
— Just Energy on October 30th, 2021
Absolutely Ridiculous!!!!
A solicitor came to my house while I was at work, and told my boyfriend he worked for JUST ENERGY, and my boyfriend told the guy that if he wanted to continue that he would have to call me and ask, I never received a call from the man and yet some how they felt that it would be okay to go ahead and TRY to switch my service over without permission!!! Lucky I was able to stop the switch and continue the service with the company I actually gave PERMISSION to control my energy!! And now they have the AUDACITY to still charge a bill for a service that wasnt even authorized for than a day!!!!!!!!! ABSOLUTELY RIDICULOUS!!!!

Hi Maribel, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. A member of our team will be contacting you soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 29th, 2021
Liars deceivers
I signed at Sams club in Burleson, Tx. I was told Id receive no oncore charges and .09 per kw. When I got my first bill it was all a lie. I still had oncore charges. When I called customer service they were like too bad you signed and didnt read. Then I said so yall lie to people so theyll sign thats how yall get business? I was told Id have to pay early cancellation fee and they werent taking it off. So I let them know every time I go to Sams and see someone signing Im going to tell them make sure you read all that cause they lie.

Hi Monica, thank you for your feedback and for bringing this to our attention. Our apologies for any misunderstanding and frustration caused. We want to help you any issues with the cancellation fee as quickly as possible. A member of our team will be contacting you soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 28th, 2021

Hello, we appreciate your rating. Our apologies for this experience. Please, contact us at 1-866-587-8674. We want to help you hope to hear from you soon.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 19th, 2021
Dishonest company
I was told by a sales rep at Sam's Club that if I switch to just energy they would cover my early termination fee from my previous electric provider. When I got my early termination fee bill of $400 from my previous electric provider, I asked for my refund from just energy but they told me they only cover up to $150. So I paid $400 to switch electric companies! I was also told that I wasn't in a contract and then I find out I have a three-year plan. This company doesn't care how they make their money they will lie steal and cheat to get it. Don't trust this company and their sales reps.

Hi, thank you for your feedback. Our apologies for any misunderstanding and frustration caused. Please, allow us to assist you with your concerns regarding the cancellation reimbursement policy. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details and start an investigation to get you a resolution.
Thank you,
Lily, Social Media Advisor Lily, Social Media Advisor
— Just Energy on October 16th, 2021
Worst service I have experienced
I have never had a worse experience with an Energy company. I have been harassed in my email about threats to endanger my credit even after Ive made contact on numerous occasions to get things set up properly. Would not recommend, if you want a XXX.xxx bill by all means these are the guys for you. But Ill never go back.

Hi L. Tee, thank you very much for your feedback. Our apologies for any frustration caused. We would love the opportunity to look into this and assist you with your account. Please give us a call at 1-866-587-8674 to look into this for you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 15th, 2021
What a Joke
I called to have my service turned on 12 Oct today is 48 hours later, hours of phone time, speaking with several different people, and my power is still not on and keep getting told it is scheduled for today and Im sorry!!

Hi Kay, thank you for your feedback. Our apologies for any frustration caused. We want to help you resolve this as quickly as possible. A member of our team will be contacting you soon. Thank you.
Sincerely,
Lily, Social Media Advisor
— Just Energy on October 14th, 2021
Ripped off
I was promise to get my bill around $50 but insted, i am paying double.

Hi Mr. Illiassou, thank you for your feedback. I would like to thank you for allowing us to assist you with your concern over the phone and I would like to reassure you that your feedback is taken very seriously.
Regards,
Alicia, Social Media Advisor
— Just Energy on October 2nd, 2021
Just Canceled This Energy Provider After ONLY 2 Months!
When switching to this company 2 months ago, they made it sound like they were the best provider out there! Why do they have to solicit at Sam's Club then? I did not buy it at Sam's (should have...they were offering some incentive!) I called them on my own. The provider that I did have was half the price! Living on SS...you need the best deals. When I received my bill in the mail, I was in shock! I have never had a bill so high since leaving the major supplier 6 - 7 years ago. I called and there was no dealing with them. Not only can I not afford to pay this doubled bill, they are charging me nearly $200 to cancel. I went with another company immediately. They misrepresented theirselves! This free nights is BS! We don't even use hardly any electricity after 6pm. I turn off all the lights anyway, but after 6 pm, the TV is about all that is on. Don't be fooled by this company! Rip-Off Energy is their new name in my book!

Hi Kann, we are sorry to hear about your high bill and concerns about your plan. We would like the opportunity to assist you with your billing concerns. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details about your plan.
Best Regards,
Lily, Social Media Advisor
— Just Energy on September 22nd, 2021
Just awful!
I am new to the country and did some research and then called Just Energy. They sold me a 5 year plan without telling me about the additional costs when I specifically asked about them it. When I called to correct it, I got the worst possible service. First they told me I needed to go to billing department which then told me I needed to go to the renewals department. Just no one wanted to correct it or help me. I ended up cancelling my account. Just awful service!

Hi Tammy, thank you for leaving a review, we appreciate your feedback. We are sorry to hear that you had an unsatisfactory experience with your plan and the assistance you received while trying to change it. We want to do everything we can to get this resolved for you as quickly as possible. Please give a call at 1-866-587-8674.
Regards,
Alicia, Social Media Advisor
— Just Energy on September 20th, 2021
All Reviews By Date
STAY AWAY
Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o
1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.
Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.
I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs
We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297.

Hello Susan,
Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Sheldon, Social Media Advisor
— Just Energy on January 13th, 2025
Billing
I was stopped at the grocery store promised this great deal. Well now I'm it for almost $600 dollars with all the fees. I was on there service for 1 month they basically said too bad to sad. Do not fall for this company. What waste of my time and money. I thinks I will report them to the BBB as well

Hello Mary,
Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. We need additional information to assist you with your account. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 8 a.m. to 7 p.m. m. (Monday to Friday) and from 9 a.m. to 6 p.m. m. (Saturdays). Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on August 8th, 2023
Worst company ever
WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM

Hello Julie,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lily R, Social Media Advisor
— Just Energy on May 1st, 2023
They need a zero star option
Rude, unreliable, and definitely not a good value.

Hello H D, Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to locate your account. At your convenience, please contact our customer service department at 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on April 29th, 2023
Terrible systems in place and not the most responsive support team
Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.
They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.
I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.
Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with.

Hello Austin,
Thank you for allowing me the opportunity to assist you with your concern. It was a pleasure to speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on March 8th, 2023
Dont get
Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever

Hi Pat, thank you for taking the time to leave us feedback about your experience with us. We would like to get some more details about your experience with us and we would like to speak with you about this further, please give us a call at your earliest convenience at 1-866-587-8674.
Best Regards,
Lily R, Social Media Advisor
— Just Energy on February 14th, 2023
Just Energy is a scam
I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible.

Hello Andrea.
Thank you for your feedback. It would be a pleasure to assist you in resolving your concern regarding your account and bill explanation. One of our agents is currently trying to contact you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on February 8th, 2023
Fraud--Plain and simple
I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this?

Hello Debintex,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on January 10th, 2023
Worst electricity company !
This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather !

Hello Kierra,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly, Social Media Advisor
— Just Energy on December 21st, 2022
Customers dont matter to them
This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider.

Hello Steff,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on November 29th, 2022
Uncaring company
I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements

Hello Cynthia,
Thank for your very much for allowing us the opportunity to address your concerns and Thank you for you feedback. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers. Should you need any assistance in the future, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on November 8th, 2022
This company is a scamer and crooks
I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop

Hello Carlos,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on November 1st, 2022
Stay away from Just Energy
This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.

Hello George,
Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 27th, 2022
DO NOT USE JUST ENERGY THEY SAY ANYTHING TO GET YOU SIGNED ON THEN YOUR BILL WILL DOUBLE!
Due to our mistake we received a cut off notice. My daughter-n-law tried paying by phone where you enter your card number. The transaction declined twice so she was transfered to an agent who then told her that she was not an authorized user. The electricity got turned off. Just energy ran her card again and it went through. In the meantime I paid the amount due (i have a toddler and a teenager in the house with no electricity). Well now the the balance was paid twice. I called to get my money returned I was told it was still in pending status. I would have to wait. I called again a couple of days later because it is no longer in pending status. I was told i would have to contact my bank and get a letter stating that that the money went through. I emailed just energy and was told that it would take up to `10 days for the money to be returned. Well now I get this "Thank you for your recent inquiry regarding your account. As a valued customer of Just Energy, our goal is to ensure that your questions and concerns are answered within a timely manner.We can see a payment of $403.10 was processed twice on October 7th, 2022. However, by the time the payment was made, the bill for October was already generated on the account. The total bill was for $846.10, including the past due balance. With the excess payment you have made, the bill was adjusted with the payment, and there is a remaining balance of $64.90.
We apologize the money has been adjusted to the previous bills.Should you have any further questions or concerns, please contact Customer Support at -866-587-8674." Now they decided to add the money to my account. In this day and time when my family struggles to make ends meet. And yes by the grace of God we are able to make ends meet. I can hardly beleive this is happening. Also I was told my useage would be at 14kwats and its NOT its at 18! they lie. They do not even deserve a star.

Hello B Whitehead,
Thank you for Allowing me to assist with your refund concern. It was a pleasure to assist you in resolving your concern. Should you need additional assistance or need additional information, please contact us at your convenience at 1-866-587-8674 . Rest assured that we will do everything possible to resolve any situation for you as soon as possible.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 13th, 2022
Scam Artist
First bill was 217 the next month 584 they lie to get you in with them

Hello Jane Doe,
Thank you for your bringing this to our attention. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on September 30th, 2022
Poor Customer service
First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong

Hello Harold Brown,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your late fee and disconnection letter fee concern. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on September 15th, 2022
JUST ENERGY. NOT WORTH IT ENERGY
I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy.

Hello Lindsey,
Thank you for your bringing this to our notice. It would be a pleasure to assist you in resolving your concern. At your convenience, please contact us at 1-866-587-8674. Our Hours of Operations are from 8 AM to 8 PM (Mon - Fri) and 9 AM - 6 PM (Sat). Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
kind Regards,
Lilly, Social Media Adviso
— Just Energy on September 15th, 2022
Good company but unethical sales process
I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.
After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.
As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them.

Hello Jose B,
Thank for your very much for allowing us to address your concerns. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.
Best Regards,
Girishma, Social Media Advisor
— Just Energy on September 8th, 2022
Very Dishonest Company - Stay Away From
I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

Hello TexasGirl,
Thank you for your feedback. Please allow us the opportunity to assist you with your billing concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Girishma, Social Media Advisor
— Just Energy on September 8th, 2022
What out for last bill.
I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.

Hi R Parks. Thank you for your feedback. Please allow us the opportunity to assist you with your account concern. At your convenience you can contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on August 24th, 2022
Regret
I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!

Hi Regret this Company, Thank you for bringing this to our attention. Please allow us the opportunity to assist you with your current billing concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on August 19th, 2022
WORST CUSTOMER SERVICE I'VE EVER HAD
I have been with this company for years! It was great at 1st. I have a rental home that I needed to complete work at for a couple months. I called to connect service as I have service at my primary residence. I was given my same terms I have on my current account. I had issues immediately. I started getting calls and bills in spanish right away. I tried to get that fixed and was told they could not change it. I was told all I had to do was call to cancel and there would be no fees. I was told there was nothing else I had to do. I paid my bills while I was doing work. I completed the work and the service was cancelled. I was charged a $175 cancellation fee. I have had to call several times trying to get this fixed and I keep getting the run around. I have talked to 2 escalation managers and been given conflicting info. The 1st one (Angel)said he fixed my issues and the fee would come off in about 6 days. It didnt. I called and talked to another one (Murali) who was so rude and not helpful or understanding at all. He actually laughed at one point. I told him many times I did not wish to speak to him anymore and wanted to talk to his boss. He denied me this for quite a while before our call ended somehow at 56 mins! He called back minutes later and said he would put in request for me to talk to his boss and the boss would call me within 48 hrs. It never happend. I since sent a detailed email to customer service addressing all this and never got a response. I have finally filed a complaint with BBB (Better Business Bureau) for 1st time ever in my life in hopes they help resolve this. I have spent hours trying to get this fixed. I want to pay my actual bill. They claim they have calls recorded yet they dont go back and listen. I was told by Murali that Angel did not put anything in the notes and implied I was not telling the truth without actually saying it. Murali was SO RUDE! I just sent another email to another customer service link I found in further hopes this wont get reported to my credit before resolution as I pay my bills. Avoid this company, it has gone to the wayside since the new owner took over it appears

Hello Mr. Jason Kruttlin,
I would like to thank for your very much for allowing me to address your concerns yesterday. Your feedback is very important to us and will only help us improve our customer service in order to provide the best experience for our customers.
Regards,
Alicia
— Just Energy on August 19th, 2022
????Fraudulent billing practices
Just Energy was our electricity provider from 10/2017 until 8/9/22. We switched companies. We paid our last bill cycle from 7/27-8/09 for $154.98. We received another bill for $74.08 paid it on 8/11/22. Now JE sent us a last bill for 7/27 -8/9 for $166.86???? What a scam...awful...times are hard enough

Hello Cassandra Davis,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your last billed date and balance on your account. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on August 16th, 2022
Just Energy = High Price Energy
I have been a loyal customer of Just Energy for several years. At the start their rates were reasonable and their customer service was decent. However since 2020/2021 my bill as nearly tripled for the same plan/rate I have had. Without changing anything at home, my thermostat is set to 80 until 9 pm at night. And resets at 80 starting at 8:00 am. I am on the free nights plan and my bill was $400 for a little over 1,000 sq. Ft. Home. On average my bill is around $150 during hotter months. I attempted to speak with customer service and their response was due to the current market climate and sent a list on what I can do: weather stripping windows and etc. I will be looking to change and go else where for my energy provider.

Hello Lindsey,
Thank you for your comment. It would be a pleasure to assist you in resolving your concern regarding your bill. One of our agents is currently contacting you. For your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Best Regards,
Lilly L, Social Media Advisor
— Just Energy on August 15th, 2022
Double charges to credit card
I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

Hi James. Thank you for your feedback. Please allow us the opportunity to assist you with your current payment concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.<br /><br />Best Regards,<br />Lilly L, Social Media Advisor
— Just Energy on July 29th, 2022
Sams Club is the place to go!
I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!

Hi Ashley M. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer.
Many Thanks,
Lilly, Social Media Advisor
— Just Energy on July 28th, 2022
My I just energy free night Esperance
I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights

Hello. Thank you for this incredible review and for taking the time out to leave us a 5-Star rating. We are glad to hear that you are satisfied with your plan and service with Just Energy. Thank you for being a Just Energy customer. We appreciate your business.
Best Regards,
Lilly Social Media Advisor
— Just Energy on June 17th, 2022
Not good
Did not give what they quoted and tried to lock me up in a 3 year contract not cool....

Hello Arcelia, We appreciate your feedback and would like to assist with your account. We value your business and we would like to have the opportunity to assist you as soon as possible. Please contact us at your earliest convenience at 1-866-587-8674.
Best Regards,
Lilly, Social Media Advisor
— Just Energy on June 8th, 2022
YOUR BILL IS GOING TO BE OUTRAGEOUS DO NOT USE JUST ENERGY
I am new to Texas and upon moving in my 3 bedroom duplex in November, my landlord suggested just energy. She told me they give free nights. So I went ahead with this company and agreed to a 12 month contract. NO free nights! No free or reasonably priced ANYTHING. My bill is easily well over $130 every month even though its just my son and I living here and the house is unoccupied from 7 am until after 6 pm daily. Two TVs in the entire home both of which are turned off by 9:30 when my son goes to bed. We have the same amount of usage every month consistently, we started off with our bill at $79 and now this month we are at $160. OH and I agreed to a 12 month contract in November 2021, my account shows they entered in a contract date that doesnt end until 2024. Horrible scamming crooks. Ill be paying the $175 cancellation fee and washing my hands of this garbage company.

Hi Emily. Thank you for your feedback. Please allow us the opportunity to assist you and resolve this. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents is currently trying to reach you. Your feedback is much appreciated, Thank You for allowing us to assist you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on June 4th, 2022
The most miserable power in Yoshi
Ive been working for 30 years as a dental technician I make decent money I lost my job so I was struggle with one electricity Bill with just Energy I called customer service to tell them if there is any plan to help people struggle because I applied for organization and they promised they would help me she said if you pass the due date from your bill payment we can I shut down the power thats mean me and my daughter 10 years old we can sit without power and this weather in Dallas I thought that Ive never hurt for 20 years theres no option or waiting time to pay your bills so I realized this company all what they want the money even if they put you and your family in danger or to die with the Very hot weather

Hello Sam, thank you for your feedback, and we sincerely apologize. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.
Best Regards,
Yahaira, Social Media Advisor
— Just Energy on May 9th, 2022
Customer service lacking
Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections

Hi Austin. Thank you for bringing this to our attention. Our apologies for the bad experience. We would be more than happy to assist to verify is resolved. Please, contact us at 1-866-587-8674.<br /><br /><br />Many Thanks,<br />Lily, Social Media Advisor
— Just Energy on April 30th, 2022
Lily fixed my Tara energy problem
I was mistakenly billed for service I did not ask for. Thank you lily!

Hi Pamela, thank you for taking the time to leave this 5-star rating. We are so pleased that we were able to meet your expectations. We appreciate the opportunity to have this resolved for you.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on April 20th, 2022
BAD ELECTRIC COMPANY!!
Purchased a home on March 4, 2022, went with Just Energy, as the previous homeowner had them. On March 7, and April 18th, electric was cut off. Just Energy does NOT DEACTIVATE the last homeowners that were in this house. They keep calling and turning our electric off!!! Each time this happens we lose work time, staying home, taking approximately 6 hours with them to get them to turn it back on!!! Then they don't take the blame for this happening, stating it isn't their fault! WHAT!!! No protection to your customers??!! This is an incurring issue, we would like to leave this company without early deactivation fees so we can be protected with an electric company that will use pass-codes, etc...to authenticate who we are on protecting our account.

Hi Joseph, our apologies for this situation. We thank you for answering the call and allowing us the opportunity to resolve this. We appreciate your feedback. We are working to get a satisfactory resolution for you as quickly as possible.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on April 19th, 2022
After 1 year, I still cannot access my account
Very bad service, yes they call you back and transfer you from one person to another and at the end they cannot resolve the issue. How difficult can it be for you to make me access my account online?????

Hi Ashraf. Thank you for leaving a review. We apologize for this issue with your online account. A member of our team will contact you soon.
Best Regards,
Lily, Social Media Advisor.
— Just Energy on April 18th, 2022
FRAUD
Been with this company over six months work all day live in one bedroom apartment each month bill more than 200 a month no emails sent showing usage just lies and deceptions please do not use this company will be reporting to the BBB FOR FRAUDULENT activity when call wait time over 20 minutes no one to speak proper English to have two way conversation worst experience ever HIGHLY DO NOT RECOMMEND FOR ANY BUSINESS

Hi Antriel. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents has now contacted you.
Regards,
Yahaira, Social Media Advisor
— Just Energy on March 15th, 2022
Free nights and weekends don't seem free
I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Hi Karen Medcoff. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on February 3rd, 2022
Very Rude Customer Service Phone rep
The rep I had on the phone kept hanging up on me after I asked about rates. Every time I called back and asked him the same thing he would keep hanging up. Very unproffessional. Train your reps better.

Hi Chris, we apologize for any frustration caused. Please rest assured that we will do everything we can to assist as quickly as possible. An agent will be contacting you soon.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 2nd, 2022
My bill wasn't cheaper
I was told I was over paying with TXU with a 200 dollar bill, but just energy sent me a 245 dollar bill. I'll be going back to txu. I shouldn't have switched. This is why I don't stop and listen to sells pitch while shopping in sams

Hi Morgan. We can help with your billing concern. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. Please give us a call at your convince at 1-866 587 8674.
Best Regards,
Lily, Social Media Advisor
— Just Energy on January 31st, 2022
Horrible company
Just energy has been an absolute nightmare to use! The customer service is beyond a joke and unhelpful. I have yet to be able to make a payment in any way beyond calling customer service and being charged more money to pay my bill through them because I can't pay any other way. The customer service don't listen to your issues. They don't try to trouble shoot.
The prices of the service are insane! What you think you'll pay vs what you actually end up paying are going to be very two different amounts.

Hi PS. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please, give us a call at your convince at 1-866 587 8674.
Best Regards,
Lily, Social Media Advisor
— Just Energy on January 31st, 2022
Worse customer service
Called asked numerous times what my rate for kWh was and they fail multiple times to provide small piece of information

Hi Andrew. We are sorry to hear you had an unsatisfactory experience with the billing concern. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on January 25th, 2022
The worst electrical company
This was one of the worst experiences of my life! Just Energy customer service and managers will never help you or answer the phones. You will wait on average 2-3 hours before you get anything resolved. I can't believe I got swindled into going with this company. Save your sanity and your time and don't bother working with them. TXU is so much better!

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Yahaira, Social Media Advisor
— Just Energy on January 25th, 2022
Failed cancelation
Wife called to cancel service to residence due to selling home. Just energy failed to cancel service on date requested. I have requested to hear or a copy of the phone conversation that they are basing their decision on. They will not provide it. Make sure to put your request in writing or they will bill you for service not received.

Hello. Thank you for contacting Just Energy. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.<br /><br />Regards,<br />Lily, Social Media Advisor
— Just Energy on January 25th, 2022
Pour service
Order service and paid my deposit. Told me it would be turned on on the 4th of January. On the 19th my son said light was off. I called and they said they needed more documentation from. Never received a call nor email. Lost everything in fridge. Not happy at all.

Hi Wayne. We are sorry to hear you had an unsatisfactory experience with our enrollment process. Rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Contact us at 1-866- 587- 8674 to start an investigation.
Regards,
Lily, Social Media Advisor
— Just Energy on January 19th, 2022
Disgusted
It will be a year next month since Tara energy and just energy fraudulently switched my electricity without my permission. The call was recorded so they know the truth. I have read alot of the owners responses about how sorry they are to all the people they have screwed. Just talk. I still await a phone call, an answer and justice

Hi Pamela. We apologize for any frustration caused. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. One of our agents will be contacting you soon.
Regards,
Lily, Social Media Advisor
— Just Energy on January 17th, 2022
Avoid Just Energy!!!
I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

Hi Matt. Thank you for leaving a review we appreciate your feedback. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on December 18th, 2021
Lies and scam
Dont believe the Sams club reps that stand in the store!!! Full of lies. They are greedy and want commission off you!!

Hi Mrs. Grant, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience with an agent at Sam's Club. Please rest assured that we take these complaints very seriously and will do everything we can to help resolve this situation for you as quickly as possible. Please contact our Sam's Club Hotline at 1-844-909-5678.
Regards,
Alicia, Social Media Advisor
— Just Energy on October 30th, 2021
High Bill
I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company

Hi Mana, thank you for taking the time to leave this review and allowing us the opportunity to assist with rectifying this for you. We value as a Just Energy Customer.
Sincerely,
Lily, Social Media Advisor
— Just Energy on November 2nd, 2021
A lot of things can contribute to high electricty bills and affect your rate. That's why we added the average bill calculation for our dallas electricity rates. You can adjust your estimated usage up and down, and figure out what your average bill would be over a 12 month period.
— Karl Trollinger on May 29th, 2024
Absolutely Ridiculous!!!!
A solicitor came to my house while I was at work, and told my boyfriend he worked for JUST ENERGY, and my boyfriend told the guy that if he wanted to continue that he would have to call me and ask, I never received a call from the man and yet some how they felt that it would be okay to go ahead and TRY to switch my service over without permission!!! Lucky I was able to stop the switch and continue the service with the company I actually gave PERMISSION to control my energy!! And now they have the AUDACITY to still charge a bill for a service that wasnt even authorized for than a day!!!!!!!!! ABSOLUTELY RIDICULOUS!!!!

Hi Maribel, thank you for your feedback and for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. A member of our team will be contacting you soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 29th, 2021
Liars deceivers
I signed at Sams club in Burleson, Tx. I was told Id receive no oncore charges and .09 per kw. When I got my first bill it was all a lie. I still had oncore charges. When I called customer service they were like too bad you signed and didnt read. Then I said so yall lie to people so theyll sign thats how yall get business? I was told Id have to pay early cancellation fee and they werent taking it off. So I let them know every time I go to Sams and see someone signing Im going to tell them make sure you read all that cause they lie.

Hi Monica, thank you for your feedback and for bringing this to our attention. Our apologies for any misunderstanding and frustration caused. We want to help you any issues with the cancellation fee as quickly as possible. A member of our team will be contacting you soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 28th, 2021
$20 Notice of Disconnect 3 days after due date
It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.

Hi Chris, thank you very much for bringing this to our attention. We appreciate your feedback and would like you to assist with any concerns regarding DNP notice fee. Please give us a call at 1-866-587-8674. We want to help you.
Thank you,
Lily, Social Media Advisor
— Just Energy on October 26th, 2021

Hello, we appreciate your rating. Our apologies for this experience. Please, contact us at 1-866-587-8674. We want to help you hope to hear from you soon.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 19th, 2021
Dishonest company
I was told by a sales rep at Sam's Club that if I switch to just energy they would cover my early termination fee from my previous electric provider. When I got my early termination fee bill of $400 from my previous electric provider, I asked for my refund from just energy but they told me they only cover up to $150. So I paid $400 to switch electric companies! I was also told that I wasn't in a contract and then I find out I have a three-year plan. This company doesn't care how they make their money they will lie steal and cheat to get it. Don't trust this company and their sales reps.

Hi, thank you for your feedback. Our apologies for any misunderstanding and frustration caused. Please, allow us to assist you with your concerns regarding the cancellation reimbursement policy. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details and start an investigation to get you a resolution.
Thank you,
Lily, Social Media Advisor Lily, Social Media Advisor
— Just Energy on October 16th, 2021
Worst service I have experienced
I have never had a worse experience with an Energy company. I have been harassed in my email about threats to endanger my credit even after Ive made contact on numerous occasions to get things set up properly. Would not recommend, if you want a XXX.xxx bill by all means these are the guys for you. But Ill never go back.

Hi L. Tee, thank you very much for your feedback. Our apologies for any frustration caused. We would love the opportunity to look into this and assist you with your account. Please give us a call at 1-866-587-8674 to look into this for you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on October 15th, 2021
What a Joke
I called to have my service turned on 12 Oct today is 48 hours later, hours of phone time, speaking with several different people, and my power is still not on and keep getting told it is scheduled for today and Im sorry!!

Hi Kay, thank you for your feedback. Our apologies for any frustration caused. We want to help you resolve this as quickly as possible. A member of our team will be contacting you soon. Thank you.
Sincerely,
Lily, Social Media Advisor
— Just Energy on October 14th, 2021
Ripped off
I was promise to get my bill around $50 but insted, i am paying double.

Hi Mr. Illiassou, thank you for your feedback. I would like to thank you for allowing us to assist you with your concern over the phone and I would like to reassure you that your feedback is taken very seriously.
Regards,
Alicia, Social Media Advisor
— Just Energy on October 2nd, 2021
Just Canceled This Energy Provider After ONLY 2 Months!
When switching to this company 2 months ago, they made it sound like they were the best provider out there! Why do they have to solicit at Sam's Club then? I did not buy it at Sam's (should have...they were offering some incentive!) I called them on my own. The provider that I did have was half the price! Living on SS...you need the best deals. When I received my bill in the mail, I was in shock! I have never had a bill so high since leaving the major supplier 6 - 7 years ago. I called and there was no dealing with them. Not only can I not afford to pay this doubled bill, they are charging me nearly $200 to cancel. I went with another company immediately. They misrepresented theirselves! This free nights is BS! We don't even use hardly any electricity after 6pm. I turn off all the lights anyway, but after 6 pm, the TV is about all that is on. Don't be fooled by this company! Rip-Off Energy is their new name in my book!

Hi Kann, we are sorry to hear about your high bill and concerns about your plan. We would like the opportunity to assist you with your billing concerns. Please, contact us at 1-866-587-8674. We will be more than happy to clarify all details about your plan.
Best Regards,
Lily, Social Media Advisor
— Just Energy on September 22nd, 2021
Just awful!
I am new to the country and did some research and then called Just Energy. They sold me a 5 year plan without telling me about the additional costs when I specifically asked about them it. When I called to correct it, I got the worst possible service. First they told me I needed to go to billing department which then told me I needed to go to the renewals department. Just no one wanted to correct it or help me. I ended up cancelling my account. Just awful service!

Hi Tammy, thank you for leaving a review, we appreciate your feedback. We are sorry to hear that you had an unsatisfactory experience with your plan and the assistance you received while trying to change it. We want to do everything we can to get this resolved for you as quickly as possible. Please give a call at 1-866-587-8674.
Regards,
Alicia, Social Media Advisor
— Just Energy on September 20th, 2021
Got scammed by Just Energy at Sam's Club (Lost customer on first bill)
I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.

Hi Mr. Singh, thank you so much for your review and feedback on the experience you had. As assured during our phone call, we are currently looking into this and appreciate you allowing us to assist you over the phone. We have tried to place additional calls to you but have not been able to contact you. Please give us a call in order to allow us to address any additional concerns or request you might have.
Regards,
Alicia, Social Media Advisor
— Just Energy on September 23rd, 2021
Bill does not reflect what is advertised on facts label
Don't waste your time with these guys. They throw in a hidden fee and do not charge what they say on the facts label. I switch power companies every 3 to 4 months to get the lowest rate and most other power companies are honest on their facts label. These guys don't disclose the $9.99 "Green Charge" they will hit you with every month. Literally the ONLY charge on the bill that does not fluctuate from month to month, the "Green Charge" is not openly disclosed... What kind of company does that? The facts label says you will average 9.1 cents/KWH for 2,000 KWH. I'm actually paying 10.3 cents/KWH. All the other companies are pretty spot on with what they say vs what you get.

Hello Mr. Schmid, we appreciate you taking the time to leave this feedback. It's important to us that our customers understand their energy bills. We would love to help resolve this concern with your bill. We have tried to contact you without success. At your convenience, please, contact us at 1-866-587-8674. Thank you
Best Regards,
Alexandria, Social Media Advisor
— Just Energy on September 16th, 2021
A total nightmare!
I really wonder how this company has so many good reviews on here wondering if its legit I decided to change to this company at a sams like most have and everything sounded great, I left TXU because I honestly thought I would no longer make payments of $200. Pfff it was worse, first bill was 230 and the second was 260 i hate this company, its trash, such a bad experience

Hello Mel B, thank you for bringing this to our attention. Our apologies for any misunderstanding regarding your bill. We want to clarify any concerns and help you resolve this. Please, contact us at 1-866-587-8674. We hope to hear from you soon. Thank you.
Regards,
Lily, Social Media Advisor
— Just Energy on September 13th, 2021
Unfortunate
I had signed up with this company to began supplying electricity to my home in Granbury Texas around March of 2021. My husband passes away on February 20, 2021. I was hoping to cut my bills down enough to be able to continue in my home of 32 years, but I could not. I placed my home for sale in August and it sold. I called Just Energy and gave them my new address, etc. I was informed by the lady I talked to they would close and send my closing bill. Nothing was said about leaving my contract early since I was moving to another city.
Now they are hitting me for early cancellation even though I moved away. I live in an apartment in Grapevine to be near my family. I did not have $375. to pay the entire bill so just paid the electrical usage of $199. Now they have turned me over to a collection agency and treating to ruin my credit. I called the number they listed and he wanted me to promise I would send payment on September 18th when I get my SS check. I told him that was silly as I told him I wouldthen he says Do You Promise. I told him NO I would not promise as I told him I would. Thats ridiculous.
Now, I was never told that I could continue with them in Grapevine when I called to discontinue due to moving to another town 80 miles away. I went with the power company that provided electricity to the complex I moved to.
Beware of this company they will get you for everything they can.
I will pay greedy JE when I have the money and they will just have to turn me over to credit bureau. Thats life! I will survive!

Hi Katheryn McLellan, thank you for allowing us the opportunity to assist you with your concern today. As previously discussed we are very pleased to know that we were able to find you a resolution that was rapid and to your full satisfaction. Once again we value you as a customer and appreciate your business. Have a wonderful day!<br /><br />Kind Regards,<br />Alicia, Social Media Advisor
— Just Energy on September 14th, 2021
Dishonest company, avoid!
I signed up for a three month promotional contract and was required to complete registration and initial payment over the phone. Unfortunately, the Just Energy employee either recorded the information incorrectly or used someone else's credit card information. As a result, our first month payment did not process and we were charged a late payment fee and a note was made on our record. When I called the company about this, that is when they told me the credit card on file (which did not remotely resemble my credit card number or expiration date). I requested the late fee and note to be removed from my history and they agreed to "look into it." The employee stated they did not have the authority to change it and denied my request to speak with a supervisor. The next month's bill arrived and the late fee was still on there and when I called again to complain, I was also told they would not remove the late payment note on my history for their mistake. I have made complaints with the Public Utility Commission and the Attorney Genera's Office in the hope they force Just Energy into doing the correct thing and to hopefully encourage them to change their shady business practices.

Hi Kevin, thank you for your feedback. It was logged into our system. We apologize that you had an unsatisfactory experience with registering autopay. We want to help resolve your concern. A member of our team will contact you soon to assist you and start an investigation.
Best Regards,
Lily, Social Media Advisor
— Just Energy on September 4th, 2021
Not pleased
I made a big mistake putting this company as my light company 2 bedroom apartment Bill is coming out almost $300 in the process of changing to another

Hi Jackie, we appreciate you taking the time to leave this feedback. We want to help resolve this concern with your bill. At your convenience, please, contact us at 1-866-587-8674. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on September 1st, 2021
Misleading on price
These people convinced me at sam that they will lower my price. I was paying about $100 a month for my 2 bedrooms. I not often home but my bill is always high. For the 1st month with just energy, my bill was abiut $50 but i was out of the country for 6 weeks. How on earth have used $50 worth if electricity when I am not there? After that, my bill kept going up. $80 here, $97 there. What's the point of switching if rhe bill is pretty much the same? In addition to their high price, the girl who sign me up said they would pay for my last bill with the other company if I sign with them and I will receive a gift card of $150. Neither one of these promise was fulfilled. They are just misleading people and laying to them.

Hi Bello. Thank you for your review. We appreciate you taking the time to contact us. It's important to us that our customers understand their energy bills. We'll look into this for you as quickly as we can. A member of our team will be contacting you soon.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on August 25th, 2021
Completely dumbfounded
I started today out by chatting with Anita who couldnt understand what I was typing and directed me to sign in to my account, where I clicked on chat again and viola...ANITA. I then attempt to ask questions thinking ok I am logged in, verified this should be easy peasy...nope. I was redirected to an agent who wasnt helpful at all either barely allowed any time to ask a question before closing out the conversation. So I decided to call in...bad move. K spoke with Paul first who was so rude no empathy hugging and puffing like he was annoyed by me when he asked me for my account # and I said oh ok hold on let me get it but it was ok for him to ask me for my name that I had given him at the beginning of the call. Paul proceeded to assist. I let Paul know I have been out of work since 7/30, due 3 of my younger kids getting Covid then I did myself. I returned to work today and also received a disconnect notice with today date over the weekend. I let him know I am not able to pay anything
today, need to know my options. Paul
proceeded to answer, without even acknowledging the fact that k had Covid no empathy anything. He let me know I could pay $156 and some change within 24 hrs of today and remaining amount within 10
Days. He stated my disconnect date was actually today so it needs to be paid today or my services will be disconnected tomorrow. I let him know thats not possible tried to let him know I understand the payment arrangement great can I get a couple more days on the disconnect date or protection on my account at least until 8/25 which I can pay then he of course says no and tells me to call 2-1-1. I couldnt believe this so I request a supervisor. He transfers me to Jabeed who is apart of the escalation que. Jabeed comes on the phone guns a blazing. I ask him for his name and he tells me I need to listen to him cause he is going to tell me what to do. I am instantly offended. He begins to huff and puff annoyed and ready to react to my request instead of respond based on what he heard from Paul. His introduction to our convo set the tone for the call. He told me I need to pay half today and the remaining amount in 10 days. I let him know I cant pay until 8/27, 4 more days I need my account to be protected until that date and then I can pay the remaining half the following Friday on 9/3. He refused to work with me and advised me to call 211 and maybe they can help me even though my electricity will be disconnected tomorrow, 2 of your representatives gave me this an option. Even so kindly told me there were no disconnect notices sent out in February what does that have to do with today?? I paid on time then. I had already confirmed he was apart of an escalation team not a supervisor AP k then requested a supervisor and he refused. Gave the standard reply for your company, his words not mine. I cant speak with anyone above him cause he has to email someone and they call me back within 24-28 hrs. I explained to him several times how would that help me if I have a disconnect notice for today? I would not hang up until I spoke with someone. He continued to be rude then he just went silent for about 15 minutes no hold music hoping I would hang up. I said hello no response then I let him know if he placed me on hold he should have actually placed me on hold so I could hear the music. He begins to say he didnt put me on hold but couldnt explain why he went silent he was not reaching out to a supervisor at the time. I explained to Jabeed several times that I only needed time to pay until 8/25 I could pay half of the balance and remaining amount by 9/3. He insisted I could not pay by then. I mentioned the notice I have shows 8/24. At this point is when I realized Jabeed had not actually reviews my account, as he stated hold on let me review your account to see the disconnect date. This was an hour into the call. He only provided me with information given by Paul. They were set to show me, and they did. AN ENTIRE HOUR BEFORE HE REVIEWED MY ACCOUNT. He apologized for this and at this point he FINALLY began to message his supervisor in an attempt to resolve this issue. His supervisor which is a she refused to speak with me and he refused to give me her name. In order to at least protect my account until 11:59pm on 8/24 as Jabeed mentioned, I agreed to the arrangement he offered to pay 25% of the past due amount. When he was setting this arrangement up at that moment he realized that I did have until 8/25 at 11:59pm to pay not 8/24 at 11:59pm. We went through all this for it to be as I requested. He so rudely told me, you didnt say 8/25. I reminded me of how many times I mentioned that date but he didnt hear me cause he refused to help me. We set the arrangement up and I am still unsure if it is correct since my confidence in Jabeed in this company is so low. This representative, Paul, and the supervisor that assisted treated me so unfairly just to be right and bottom line cruel. They didnt listen they saw my name heard my voice and instantly made the decision to not help me. I cant help but wonder if they saw the name Karen, would they have given better assistance. Is this how your company trains to treat your customers? Especially during times such as these?? He was so belittling and disrespectful when all I need was for my account to be protected from disconnection until 8/26 instead o8/24 cause I could make the half payment on 8/25 at this point to appease this company. I refused to go to 2-1-1. Thats for customers who truly need assistance, I can pay. I just fell on hard times. I have referred 6 of my family members to this company and my daughter is enrolling in September and I am up for renewal. I would like for an AVP or above to call me back ASAP. Not a team lead, supervisor, or anything of that nature. The supervisors name couldnt be given but they even refused to allow me until 8/25 to pay. 1 hour and 30 minutes later I got the results I needed...I hope. Instead of paying 25% as he offered I am paying 50% of the last due amount on 8/25 and remaining amount on 9/3. I have never been so disrespected when I was with Stream and when this contract is up that is who I am returning to.

Hello. Thank you for leaving a review we appreciate your feedback
Our apologies that you had an unsatisfactory experience needing to set up a payment arrangement. We want to do everything we can. To get this resolved for you as quickly as possible, a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on August 24th, 2021
Very bad customer service.
The service here is very very bad. The service representatives all seem to have comprehension issues and so its so frustrating to call in to resolve any issue or even ask a simple question. I dread it. I dread it so much I will be changing service providers. Rates are not super great. Just average.

Hi Mr. Herrera, thank you for your feedback and for alerting us to the areas that have caused you frustration. Our apologies and we want to assure you we are currently reviewing your account in order to resolve your concern. We have tried to contact you without success. Please give us a call back at 1-866-587-8674. We hope to speak to you soon.
Thank you,
Alicia, Social Media Advisor
— Just Energy on August 21st, 2021
Deceiptive marketing
Do not trust this company for your electric service, I was promised that my electric bill was going to be 60/70 dollars less than what I was paying, and it was the opposite my bills are coming in over 300, what a deception now they want me to pay 175 to change service provider. Im extremely angryat this company, and if I wouldnt go on my credit I would not pay them for breach of contract on their part.

Hi, thank you for your feedback and for alerting us to the areas that have caused you inconvenience. Our apologies for any frustration this may have caused you especially due to the concern having to do with a higher than anticipated bill. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon.
Thank you,
Alicia, Social Media Advisor
— Just Energy on August 19th, 2021
Poor service. fine print they dont explain
Moving so wanting transfer of service. want service discontinued at current location on 8/20. want service started at new location 8/18. have 55 days left on contract. you won't honor current contract terms to 10/9 as contract states because im too far into contract. transferring service for 55 days at the current terms sounds like the correct thing to do. in addition 2 late pays so you keep my $100 deposit. neither one feels like your treating me the correct way.
I spent 1.5 hours being pushed to 3 different people. Prior to that I was on hold for 50minutes before you disconnected me.
I think this is worth sharing on the reviews.

Hello Chris. We appreciate your feedback. Our apologies for this misunderstanding on how our transfer of service works. We are currently reviewing your account. A member will be contacting you soon to assist with your concerns.
Best Regards,
Lily, Social Media Advisor
— Just Energy on August 17th, 2021
This company is terrible
I never gave approval and they switched me

Hello Don, thank you for your feedback and for bringing this to our attention. We want to help investigate the switch. One of our agents will be contacting you soon.
Best Regards,
Lily, Social Media
— Just Energy on August 11th, 2021
Stay away
They will mislead you to get you to sign up with them i was told my electric rate is going to be around 13 cents and the first bill i was charged 19 cents. So just stay away dont do my mistake.

Hello Talal, We apologize for any misinformation and inconvenience caused. Thank you for your feedback. It was log into our system. We are currently reviewing your account an agent will be contacting you soon.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on August 10th, 2021
Billing
Im just trying to figure out why my bill goes from $213 to $274. Every call I get from customer service is pointless because they are not able to answer that question and I get hung up on. I understand a late fee but a $57 different on bill when I have a flat rate of $207. Please have someone with some sense to call and explain this situation to me.

Hello Ky, thank you for taking the time to leave a review and the feedback. Our apologies for any misunderstanding. We would be more than happy to assist with your concern on clarifying your bill. Please contact us at your convenience at 1-866-587-8674.
Many Thanks,
Lily, Social Media advisor
— Just Energy on August 10th, 2021
Horrible place
First month was like they said like 50 bucks then 80 then 150 last two I have not changed how much electricity I use this place is a scam

Hello Joel. We appreciate your feedback. Thank you so much for allowing us to assist with clarifying your concerns regarding your bill.
Best Regards,
Lily, Social Media Advisor
— Just Energy on August 10th, 2021
Bait and switch
I e only had them for a five months but my first bill was good then the next was double and the next triple and it just keeps getting higher, I was shown bills and I signed up for .08 kw and told that a family of two never used more than 1000 kw a month but being charged as if it's a family of 10, good thing we're military and will be leaving soon.

Hello, Thanks for bringing this to our attention. We would like to help clarify this for you. It's important, that our customers understand their energy bills, please do not hesitate to contact us at 1-866-587-8674.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on August 9th, 2021
Bad customer service
Worse customer service. I signed up with Just Energy which is also Amigo Energy and during sign-up from one company I canceled to go with Amigo. Not knowing the 2 companies use the same billing/customer service they canceled both accounts. The day I needed electricity it was turned off. When I had a tenant move in and take over the property they charged me extra for leaving them when the tenant changed the service. The customer service makes you stay on the phone for an hour. Use other providers that have good customer service, not this company you will be sorry you went with them when you have billing issues.

Hi A. Thank you for your feedback. We are sadden to hear you had an unsatisfactory experience. Our apologies for any frustration and misunderstanding while trying to enroll in a new service. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon.
Regards,
Alexandria , Social Media Advisor
— Just Energy on August 7th, 2021
They are crooks
In the 5 months Ive had this service, Ive barely got any responses to my emails re:my account. When I call every agent has a different answer. Though I have bills stating I owe a certain amount, they say different. After being given a shut-off notice, they made it unable for me to pay my bill as my account cant be located. Im about to get a lawyer. This company is the worst, most unprofessional bunch out there. I cant believe they are in business.

Hi Mikel, thank you for your feedback and for alerting us to the areas that have caused you inconvenience. Our apologies for any frustration and misunderstanding. Please call us to get this resolved as quickly as possible at 1-866-587-8674. We hope to hear from you soon as we have tried to contact you without success.
Regards,
Alicia, Social Media Advisor
— Just Energy on July 31st, 2021
Just Energy? Just say no.
I signed up on a Thursday over the phone for a transfer and was told it would take effect the following day. I called Monday and told them I hadn't received an email. They said they had forgotten to input my service address and nothing had been done but they finished while I was on the phone and it would be transferred that day or the next. I called Wednesday and they said it was still pending my credit review, which they told me on Thursday was fine. I cancelled and went with Tara Energy an hour later and they had me switched the next day.I asked Just Energy to refund my $14.99 for the so called Terra Pass energy credit and they said they would. They didn't.

Hi EFG. Thank you for taking the time to leave a review. We apologize to hear you had an unsatisfactory experience while trying to enroll in a new service. We are currently reviewing your information, a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on July 27th, 2021
Bad customer service
Rude agent's, bad customer service. Hung up the phone on me. One lied to me that he will call me back, he never did. They suck! Never had an energy company with no good manners (Customer service wise)... Can't wait for contract to expire...So done!

Hello Abbey, thank you for taking the time to leave this feedback. Our apologies that the call was disconnected. Please rest assured that we will do, everything we can to help resolve this situation for you as quickly as possible. At your, convenience call us at 1-866-587-8674.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on July 15th, 2021
Worst Company to Use when you have solar Panels
I had solar Panels installed and my panels are producing nearly enough to cover to usage I am using every month . Come to find out they only pay you 3 Cents per Kilowatts that your panels are producing and charge you the difference . They should be ashamed what they are doing to people. I will never ever use this company again . Green Mountain matches what you produce and they will only charge you the difference of what the panels dont produce. If you try to call them they want to justify everything is correct and blame it on ONCOR . I called ONCOR and they told him they only billed them 33.60 for the overage and they are charging me 87 for that month . From my understanding they would only charge me the difference of what my panels don't produce that was a lie. I went a whole year getting rip off by Just Energy. I will be calling the BBB and file a complaint

Hi Frank, thank you for your review. We appreciate you taking the time to contact us. It's important to us that our customers understand their energy bills. Please contact us at 1-866-587-8674
to start an investigation and have a resolution for you.
Many Thanks,
Just Energy
— Just Energy on July 2nd, 2021
BEWARE Bait & Switch to upcharge do not allow customers to make a choice
Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice?
And Lilly Social media advisor we do not need an apology nor do we want to see it
someone needs to seriously investigate their business practices
1 star is way too much credit they need Negative 5 stars

Hi Tran. To help you, we need a bit more information to access your account. Please call us all at 1-866-587-8674 to investigate this matter for you. We hope to hear from you soon.
Best Regards,
Just Energy.
— Just Energy on July 2nd, 2021
Just Energy - probably the worst choice for Texas
After the Texas freeze in Feb, our HVAC system had a component failure which caused the inside blower to run constantly. The unit is very quiet and we weren't aware of this issue until we received a $1200 bill from them.
Most energy resellers have a onetime forgiveness policy for such incidents that will wave those overages as long as customer can show proof of the issue and receipt that the issue was fixed. However the nice folks at Just Energy were firm in recouping full payment despite the hardships of the customer after the freeze.
I will never use them again nor will we recommend them. They have one of the lowest ratings with the BBB and here on TER. My recommendation to anyone reading this? Read their policies and know there are better resellers out there. Texans have choices and deserve better service than Just Energy.

Hi Mike. Thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1-866-587-8674, we will be more than happy to assist.
Best Regards,
Lily, Social Media Advisor
— Just Energy on July 6th, 2021
Cheated by JustENERGY electric company!
I moved into my house but was hospitalized for weeks. While I was t using electricity, I was being charged as if I had a family of 5 using energy. I went back and forth for months with them about an adjustment but they had every excuse to not take any accountability! I've been in my house over 5 years and have never got close to the use of energy this company initially charged me yet they refuse to adjust. They had a valued customer program which offered points to redeem for services or restaurant redemption. I earned several thousand points but they cancelled the program of which I don't have notification of ever receiving. I'm a super conservative person and regularly try hard to do my part to help conserve energy. My bill is paid ahead of schedule but this company doesn't show much value in any of the above chronicalled! Their generic email replies keeps this bad experience ongoing.

Hello. Thank you for taking the time to contact us. Our apologies for any frustrations caused while trying to resolve this issue with a high usage and perks program. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on June 23rd, 2021
Bad experience
I was approach during my visit at a Sam's Club! I was real skeptical about representatives trying to sell anything, but i listened and told them that i was getting good rates but they insisted they would beat them rates. I was told that i would pay 8 cents per kwh, they even told me the more energy i use the less my bill will be. I signed up and got my first bill and come to find out, i am paying 18.44 cents per kwh. And now the person that is supposed to be my customer service representative does not answer or respond to my phone calls.

Hi Ben. Thank you for your review our apologies for this misinformation. We want to help, please allow us to resolve this concern for you. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.
Best Regards,
Lily, Social Media Advisor
— Just Energy on June 9th, 2021
Door hit me on my way out.
I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business.

Hello Holly, we would like to apologize that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience and have logged your feedback in our system. Please allow us to resolve this matter to your satisfaction, email us at CsSouth@justenergy.com.
Many Thanks,
Lily, Social Media Advisor
— Just Energy on June 2nd, 2021
I love Just Energy
My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company.

Hi Glenda. Thank you for your review, we appreciate it! We are glad to hear that you are happy with our services. Many thanks for being a valued Just Energy customer.
Best Regards,
Alexandria, Social Media Advisor
— Just Energy on May 15th, 2021
Customer service
Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.

Hello. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please contact us at (866) 587-8674. so that we can look into this for you.
Thank you, Alexandria, Social Media Advisor
— Just Energy on May 7th, 2021
Soliciting at our door without a mask
Houston, TX resident. A guy comes to our door at 8PM to do his spiel for Just Energy without a mask on, in the middle of a pandemic, at a home with elderly people. Incredibly irresponsible.

Hi A. Please accept our apologies for this inconvenience. Thanks for bringing this to our attention. Your feedback was logged into our system. We will remedy any personnel or training issues. Again, please accept our most sincere apologies for your experience.
Best Regards,
Lily, Social Media Advisor
— Just Energy on April 29th, 2021
Worst energy company
DONT do it this is the worst energy company around. The rates are ridiculous. The balance billing plan is not a credit plan so if your rates are cheaper in the winter month it doesnt matter because you will pay the same 200.00 per month regardless of what you use and the less electricity you use you will pay the same amount on you bill every month, Total rip-off . Also dont be one day late or even before your do date you are constantly harrased to have your service disconnected. I promise you will constantly live in fear if you choose this light company. My contract ends in July of this year and I cant wait to drop this company . I wouldnt refer no one to Just Energy!! Because they will JUST rip you off.

Hello. Thank you for taking the time to leave a review. We apologize for any frustration caused. We can help clarify any questions regarding the usage or rate. Please allow us to assist you by calling us at 1-866-587-8674. We hope to hear from you soon.
Best Regards,
Lily, Social Media Advisor
— Just Energy on April 30th, 2021
Login
Called customer service 5 times and spoke to them. They could not help me log on to my account. They told me to email customer service. Customer service emailed back 3 times that they could not help me. Very bad and poor service.

Hi Ash. Thank you for taking the time to leave this review. Our apologies for any frustration caused. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. To have this issue resolved a quickly as possible. Thank you.
Sincerely,
Lily, Social Media Advisor
— Just Energy on April 10th, 2021
Long time customer
I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF

Hi Jai. Thank you for taking the time to leave this review and for allowing us to have this issue resolved for you. We apologize for any frustration caused. Please feel free to contact us if you have any further questions or concerns. Thank you for being a valued Just Energy customer.
Sincerely,
Lily, Social Media Advisor
— Just Energy on April 8th, 2021
SCAMMERS!
I WAS TOLD THEY WOULD COVER MY LAST PROVIDER'S CANCELLATION FEE WHICH NEVER HAPPENED! WAITED THE 2 BILLING CYCLES FOR THE ADJUSTMENT TO BE MADE ON MY BILL ...AND NOTHING. ON MY LAST ATTEMPT TO HAVE THEM ADJUST MY BILL I WAS TOLD THAT WITHIN 48 HRS THE ADJUSTMENT SHOULD BE MADE REFLECTING A CREDIT AMOUNT FOR THAT CANCELLATION FEE I PAID MY LAST PROVIDER FOR SWITCHING....AND NOTHING! AFTER THE 3RD ATTEMPT I SWITCHED BACK TO MY OLD PROVIDER AND WITHIN 48 HRS THEY ADJUSTED THE CURRENT BILL TO SHOW THEIR CANCELLATION FEE OF $175.00. ITS CRAZY HOW THEY WERE SO PROMPT TO CHARGE ME INSTEAD OF CREDITING MY BILL. I THEN CALLED CUSTOMER SERVICE AND THE REP WOULD NOT LISTEN TO ANYTHING I HAD TO SAY...HE KEPT TALKING AND TALKING OVER ME. HE EVEN TOLD ME THAT I SHOULD BE HAPPY THEY DID NOT CHARGE ME THE ADJUSTMENT THEY WOULD HAVE MADE BECAUSE IF I TERMINATED MY CONTRACT PRIOR TO THE CONTRACT END DATE THEY WERE GOING TO RECOUP THEIR MONEY ANYWAYS. THIS SAID IT ALL! HAD ENOUGH...RIP OFF...RIP OFF...RIP OFFS!

Hi Martha. Thank you for your review. We are sorry to hear you had an unsatisfactory experience. Thanks for bringing this to our attention. We are currently reviewing your account and I can assure you a member of our team will be in touch soon.
Thank you,
Lily, Social Media Advisor
— Just Energy on March 22nd, 2021
NOT RECOMMENDED
UGH MY BILL HAS DOULBED SINCE SWITCHING, NEVER AGAIN WOULD NOT RECOMMEND. ALL THESE CHARGES IN SMALL PRINT.

Hi, thank you for taking the time to leave this review. It's important to Just Energy that our customers understand their energy bills. Please do not hesitate to contact us at 1-866-587-867. Please be assured that we will do everything we can to help.
Thank you,
Lily, Social Media Advisor
— Just Energy on March 18th, 2021
Awesome company
Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges

Hello John. Thanks for the awesome review. We work hard to meet our customer's expectations. Were happy to hear that you are satisfied with our service. Thank you for choosing Just Energy
Sincerely,
Lily, Social Media Advisor
— Just Energy on March 18th, 2021
Horrible Customer "NO" Service
Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do.

Hi, thank you very much for bringing this to our attention. We are sorry to hear you have concerns regarding the usage being provided on your bill and would like to have the opportunity to correct any issues. To access your account and allow us to look into a resolution please call us at 1-866-587-8674. We would love to resolve this matter for you as soon as possible.
Regards,
Alicia, Social Media Advisor
— Just Energy on March 12th, 2021
Time and Money water with Just energy
This is too expensive. Bill fluctuates every month with a huge difference. Our neighbours get half of the bill I get with Just Energy. I do not recommend this power company to any friends.

Hello Kumar. Thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. It's important to us that our customers understand their energy bills. We can gladly assist, please do not hesitate to contact us a 1-866-587-8674.
Thank you,
Lily, Social Media Advisor
— Just Energy on March 5th, 2021
Bad Rates - Poor Customer Service
EVERYONE-BE AWARE- Just Energy offers services at some Samsclub . I acquired it at the one in Richmond Grandparkway. They offer you the "best rates" waiving the cancellation fee if you are not happy with the service. Guess what, they don't stand behind their word. Shame on Samsclub for letting wolves offer apparent great deals to lambs. They sent my account to a collections agency. Now they don't want to waive the 150 dlls early termination fee. DO NOT FALL INTO THIS TRAP. SHAME ON JustEnergy

Hi JAFranco, thank you for your review, we appreciate you taking the time to contact us. We are sorry to hear about your concerns and the service you have received. We are working on having this issue resolved for you.
Thank you,
Lily, Social Media Advisor
— Just Energy on March 11th, 2021
Predatory business
Tryed to tell me that I said I wanted to sign up for A up charge on green charge and said yes to this. this is a company that is not to be trusted, I will pay for cancellation so that I can be with a company I can trust. tryed to tell me That people will can a ask to pay more for SOMEONE WHO CARE ABOUT THE ENVIROMENT . SHE SAID JUST BECAUSE I DONT, DOES NOT MEAN THAT OTHER PEOPLE WONT PAY 999 FOR SOMETHING THAT DOES NOT PROVIDE A BENEFIT. HOW RUDE. AND IF I WANT TO AKE IT TO COURT I WILL LOSE. I NEVER SPOKE ABOUT COURT. THAT WAS A TREAT TO ME !! SHE SAYS THEY LISTEN TO THE RECORDING AND I AGREEDED TO THIS UPCHARGE. THE GIRL CONTINUED T ARGUE TO ME THAT MY CONTRACT WAS THE SAME , CONTINUED TO TELL HER THAT THAT WAS NOT CORRECT, I HAVE A NEW CONTRACT .I FINALLY TOLD HER I WAS CALLING HER SUPERVISOR AND SHE INVESTIGATED IT AND SHE WAS WRONG, NEVER SAID SHE WAS SORRY , VERY RUDE AND THEY COULD NOT FIX THE PROBLEM. PLEASE DO YOUR SELF A FAVOR AND MOVE TO THE NEXT PROVIDER.

Hi Wendy. Please accept our apologies for your recent experience this is not what we like to hear from our customers. We appreciate your feedback and have logged your feedback in our system. We can get this situation resolved for you. Please be assured that we will do everything to help. An agent will be contacting you soon to assist with the inquiry.
Sincerely,
Lily, Social Media Advisor
— Just Energy on February 25th, 2021
Unfortunately events
So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed.

Hi, thanks for reaching out and bringing this to our attention. We will get back to you as soon as possible to resolve this issue. Thank you for your patience.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 22nd, 2021
Bs
I was approached at Sams club ! And I will never ever talk to your people again, I was nice enough to stop not knowing that you guys were going to cut off my electricity with txu!! When I mentioned to the guys that it was under my husbands name ! They said oh no you dont have to switch we are just going to check if your area is covered ! Well I gave my husbands info and they send him an email from txu that our account was closed ! I suggest that you take your stands out of sams giving out wrong info to people!! If I would have known you guys were going to switch me over I would have never stopped or gave out my husbands info ! Wouldnt recommend any one to this company horrible experience I didnt think it would cause so much commotion but now I know to stay away from all those sales men

Hi Ashley, we are sorry to hear about the unsatisfactory experience you have had with the agent at Sam's. Thanks for bringing this to our attention. We would like to resolve this issue for you, please call us at 1-866-587-8674 to investigate this matter and try to resolve your issue as soon as possible.
Regards,
Alicia Social Media Advisor
— Just Energy on February 18th, 2021
Love Nights Free
I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you.

Hi Alisha. Thank you for your review, we appreciate it! We are glad to hear that you are enjoying our fee nights plan. Many thanks for being a valued Just Energy customer.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 12th, 2021
They dont warn you when they randomly shut off power
Power isnt stable it goes out with light storms .when doing maintenance they dont warn customers i lost hours of work i was doing on computer because of this

Hi Curtis, thanks for your feedback. We appreciate you taking the time to contact us. Our apologies for any stressed this has caused. We can assure you a member of our team will be in touch soon to clarify this matter for you.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 4th, 2021
Don't talk to these people
These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people!

Hi Coco, Thanks for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. Please call us at 1-866-587-8674 to start an investigation.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 4th, 2021
Don't talk to these people
These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people!

Hi Coco, thanks for bringing this to our attention. We are sorry to hear you had an unsatisfactory experience. We want to do everything we can to get this situation resolved for you as quickly as possible. Please call us at 1-866-587-8674 to start an investigation.
Thank you,
Lily, Social Media Advisor
— Just Energy on February 4th, 2021
Sams club is where its at!
I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members!

Hi Johnathan, Thank you for your great review! We are happy to hear that you are enjoying your plan. Please do not hesitate to contact us if you have any questions or concerns. Thank you for being a valued Just Energy customer.
Thank you,
Lily, Social Media Advisor
— Just Energy on January 22nd, 2021
Just beautiful
We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!

Hi Sasha Chase, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ¡We hope you have an excellent day!
Thank you,
Lily, Social Media Advisor
— Just Energy on January 11th, 2021
"Under New Management"
Recently we have been getting phone calls and even a home visit with the messaging to "come back to Just Energy" and it will be better this time because they "under new management." We had several bad experiences with this company and WOULD NOT RECOMMEND, regardless of the new promises of improvement. Be cautious when a company says "under new management" because it signals major problems and sometimes issues are too deep rooted to fix.

Hello, thank you for taking the time to leave this review. All feedback is important to Just Energy. We are sorry to hear that you feel our service hasn't met your expectations. We would love to have you as a customer in the future if anything changes, please call us at 1-866-587-8674.
Thank you,
Lily, Social Media Advisor
— Just Energy on December 22nd, 2020
Terrible prices and customer service
Ive had Just Energy for almost 2 years and my bills have consistently been over $150 for a small apartment that is barely occupied half the time. I work 50 hour work weeks and have good energy saving habits, always have. During covid I have had financial setbacks and they offer deferred payment arrangements that only get you stuck and make you fall even more behind. Ive had shut off notifications during the pandemic with no reach out after asking several times for a manager to give me a call. I have paid hundreds and hundreds of dollars to this company and they still want me to pay a cancellation fee. Dont do it, I work in customer service and this is by far NOT that nor do they care about their customers and the pandemic.

Hi Brittany, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1- 866-597-8674 and we will look into this for you. Hope to hear from you soon.
Thank you,
Alicia, Social Media Advisor
— Just Energy on December 15th, 2020
Overly Pricey
I absolutely regret switching to this company. My bill is twice as expensive as with my other company and now that is winter my bill has only gone down $10 compared to the summer, I am absolutely disgusted with this company. Do not use Just Energy as your Electricity provider they are the worse.

Hi Maya, thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1- 866-597-8674. We will look into this for you. Hope to hear from you soon.
Thank you,
Lily, Social Media Advisor
— Just Energy on December 3rd, 2020
Just energy is the worst utility company i have ever dealt with
Terrible service, contantly calling to say im late paying bills i had not even recieved in the mail. trying to get anything done over the phone is the most aggravating experience i have ever had, i ask to have my bill explained and they transfer me to to texas, after 20 to 30 minutes on hold, the person in texas will tell me that they cant help me so they transfer me back to somewhere, supposedly in canada, then another 20 to 30 minutes on hold, you may get someone or you may get a machine that states due to covid19, they have changed their hours and are now closed, at 4 pm. i am still being charged for a place i moved out of 2 months ago, it took a month to get the service cancelled and i just got a call saying i owe 138 dollars more. this company is a compleye scam and i would not recommend it to anyone.

Hi Allan, please accept our apologies for any inconvenience this may have caused. Thank you for contacting us for clarification. We will have an agent contact you to do an investigation and have this issue resolved for you.
Thank you,
Lily, Social Media Advisor
— Just Energy on November 13th, 2020
Bad customer service and very greedy
I have been with them for years. I Freezes my account because my Lease was up. And they kept charging me for 3 months. Every time I called they are rude and unprofessional. Keep telling me that they will investigate the problem and it might take 3 to 10 business days and its been a month and still charging me. I will never recommend this company again.

Hi Moe. We like to apologize for your recent experience. We want to do everything we can to get this situation resolved for you as quickly as possible.
Many thanks,
Lily Social Media Advisor
— Just Energy on November 6th, 2020
STOP DO NOT WASTE MONEY HERE, NOT accredited by the BBB
This company has a mobile app. The mobile app does not work you cannot pay your bill from the app. That is the whole purpose of the app is to be able to pay your bill and take care of your business online. But the way they have their set up is that it does nothing but merely waste your time and then after attempting over and over and over to pay your bill after countless man-hours you eventually run out of time then they double your bill if you can get energy from anywhere else in the world do it do not use these people I don't even know how they're in business they're not listed with the Better Business Bureau. Unless you just like throwing away money do not do business with these people

Hi Brent, wed like to apologize for your recent experience. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Thank you for allowing us to work on getting this resolved for you and being a valued Just Energy customer.
Many thanks,
Lily Social Media Advisor
— Just Energy on November 3rd, 2020
Dont get involved with this company
I decided to try Just Energy. I signed on through a third party who searches for the best rates. They claimed I would be getting a rate of 9.2 pkh and would not have ANY additional fees. When my bill came it was 11.9 and every extra fee there could be. When I called JE they said they would have to investigate it and it would take 7-10 days. I checked back in 7 and in 10 days, trying to navigate their telephone wasteland where you can reach the correct person to help. I called at least 20 more times over the course of a couple of months ( meanwhile I switched back to Reliant). They kept telling me they were still investigating, no one ever helped me. Then they sent me to collections. I offered to pay them 200 dollars to end the madness. They wouldnt accept it.My time is worth something, I was sincerely trying to get to some type of resolution. After many many collection calls to not only me but also to my boyfriends number (not sure where they got that) I finally gave in and paid the damn money they requested. Please believe me, this is an awful company to do business with.

Hi Jan, we apologize to hear about your recent experience. To help with your concern and to access your account, please contact us at 1-866-587-8674 to resolve this issue. Thank you for your patience.
Lily, Social Media Advisor
— Just Energy on October 9th, 2020
A real nightmare for 2.5 years
My wife went to SAMs Club met a Just Energy salesman who told my wife sign up now and she has 3 days to think about it. Actually Just Energy switched the service the same day with 2 service contracts (we have two power meters), contracts for 2 years & 2.5 years. My wife called & told the office the same day that salesman promised her she has 3 days to decide and she does not want to sign up with Just Energy now. NO such a thing according to the office, once you are in, either break the contract or wait until the end of the contract. Oncore bought out our 2 years residential contract, but the 2.5 years contract is for a street light. Even Oncore does not offer any contract for a street light, but Just Energy considered it as a business contract which Oncore can not buy us out. The meter is in Oncore office, but Just Energy bill is 20% higher than Oncore. Especially, the street light bulb went off 7 months before the end of the contract, however Just Energy still charged us without any shame. Yes, we have been suffering from Just Energy for 2.5 years.

Hi, thanks for taking the time to leave your feedback. This is not what we like to hear from our customers. Please call us 1-866-587-8674 at your convince . We will be more than happy to investigate this for you and resolve your issue. Thank you.
Lily, Social Media Advisor
— Just Energy on October 12th, 2020
Frustrated and confused about the about charges
I call myself leaving one company due to over charging me, price gouging on my bill and you guys aint no better. Im not home for a whole 14 hours every single day and the two hours I am home Im using bulbs that Im using batteries in, I dont have anything plunged in my walls, just the a/c is running and its on 76; no one lives with me, my windows has been tinted and I have black out curtains up on my windows,its extremely dark in my apartment. So WHY is my bill so high it just doesnt make any sense

Hi Jane, thank you for providing this feedback. We'd like to hear more about your experience. Please call us 1-866-587-8674 to resolve your issue as soon as possible.
Thank you,
Lily, Social Media Advisor
— Just Energy on October 12th, 2020
The worse electrical company
It is a scam I am a member of sams club I was shopping there and a just energy agent approached me and asked how much I was paying for electricity i said 250$ she said it too much she can help pay a lower electricity with just energy that I will save money. I said okay . And she enrolled me with just energy the first month my bill was 150 , second month 156$ and then it started going up 4 month later 400 $ and up I had to cancel the service when my lease end they sent me a final bill of 731 and threatening me to take it to collections if I don't pay i feel betrayed ripped lied used and I try to call customer service hold more than 1 hour no answer . When I called to cancel the customer service said he can find a better plan for me save money i told him that I was promised before I enrolled. It is so ridiculous. I need help to make it right

Hi Mamadou, thank you for providing this feedback. We see that your inquiry was already addressed by one of our agents.
We hope you got the resolution for your inquiry. If you still have questions, please feel free to reach out to us.
Thank you.
Lily, Social Media Advisor
— Just Energy on September 3rd, 2020
Horrible company-DO NOT USE
An agent came out and sold to me, unknowing placed me in a 5 yr contract instead of the typical 2yr. I had switched companies as my bill jumped quite high expectantly. I had someone call in regard to my switch, he called to confirm I was aware of the 2yr contract. I told him that was fine I would pay the exiting fee. He then called back laughing stating I was in a 5 year contract. I called over and over again to speak with someone about the exiting fee. I finally received a call back and she was requesting a payment. I was advised if I was to pay x amount the remainder fee would be waived. A couple weeks later I received another email advising I still owed x amount. I tried contacting every phone number listed on every email with no luck of reaching anyone. I finally used google as if I was interested in being a new customer. Set on hold for 3 hours to only be advised they had no record of the fee being waived.

Hi Irene, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. Please call us at 1-866-587-8674. We can then resolve your issue as soon as possible. Thank you.
Lily, Your Social Media Advisor
— Just Energy on October 12th, 2020
No senior discount
I can set in the dark with no air for a month and my electric bill is still very high I can not hear to call so if I can't afford to buy food for a month after paying my bills I just do without

Hi Barbara, were are sadden to hear this, we'd like to hear more about your experience and see if there's anything we can do to help. Please contact us at 1-866-587-8674. Thank you for your time. We hope to hear from you soon.
Lily, Your Social Media Advisor
— Just Energy on October 9th, 2020
Just Energy Experience
I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital.
Thanks for a terrible
experience......

Hi Saleem. We hope we have resolved everything for you, and to help Just Energy continue to improve our service, we would love for you to provide your feedback.
Thank you.
Lily, Social Media Advisor
— Just Energy on September 1st, 2020
I do not recommend Just Energy
Since I started with this company, I have had nothing but problems with customer service, the information with customer service associates is inconsistent and horrible service. In times of crisis, they seem to not be willing to help people in hard times. I do not recommend this company whatsoever. The guy that connected me to it Ian Chufani and ended giving me alot of wrong information that I had verified with him from the beginning of me signing a contract and turned out to be a lot of wrong information and incorrect rates. To hell with this damn company.

Hi, thank you for reaching out. We can certainly help. Please call us at 1-866-587-8674. To look into this matter as quickly as possible.
Many thanks.
Lily, Social Media Advisor
— Just Energy on October 12th, 2020
Billing/customer service
I am trying to pay online, system is not capable taking my payment.
I call all the numbers available some are not answering only one answers and I have been on hold over 39 minutes while I am typing this unacceptable experience. In brief I have been trying to pay the bill for last 3 days it is impossible. I just have to mail it in that is not convenient at this times of COVID19.
I canceled my service with this tyrons and unprofessional company that charging me 16 cents per Watt. few cents more I understand 6 cents more is highway rubbery.
They dont start contract as they mention rate and make prorates
Disappointed! high rates, They dont follow contract agreement.

Hi Kanchwala, thank you for providing this feedback. We see that your inquiry was already addressed by one of our agents.
We hope you got the resolution for your inquiry. If you still have questions, please feel free to reach out to us.
Thank you.
Lily, Social Media Advisor
— Just Energy on September 4th, 2020
Just Energys customer service is GARBAGE!!
They are QUICK to disconnect you. If your payment is only a day or two late. Seriously, not kidding!! I also set up auto pay and for some reason, it stopped. One time I paid it the day after the payment due date. It never registered my payment and they shut me off. I got back online and paid it. Now Ive been on the phone for 46 min and counting, waiting to see about getting it back on. They say you can use live chat through the customer portal. There is no option for live chat. Ive never had more problems with a provider. Their free nights are a joke. It doesnt save you any money. I have higher bills now than I did before them. That early termination fee is looking to be worth the money. THEY ARE GARBAGE! Do not use them. I would love to see them go out of business.

Hi Jjnafe, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. We'd like to hear more about your experience and see if there's anything we can do to help. Please call us at 1-866-587-8674. We can then resolve your issue as soon as possible.
Thank you. L.R
— Just Energy on October 12th, 2020
WORST SERVICE OF MANKIND
We (wife and I) have been with Just Energy for a few years, last Sept we moved into our house with not much issues until this Spring (2020). We noticed a spike in our bill with May, there was no change in our electricity usage that we could find, we keep the AC around 74 degrees. Massive jump in June, called them on July 16th, first two reps could not give me a reason of whatsoever for the jump, could not explain how our next bill for Aug. was going to be in the mid $300 range when it generally runs in the mid $100 range. Finally spoke to a rep who gave me a 1 year contract of $155 beginning for the July bill then on for the next 11 months. After this my wife is receiving calls for more money, I then spoke with a supervisor who listened to the July 16th call, after a 1.5 hour call she got back to me profusely apologizing about all the headaches, that we have no previous balance. Then the calls happened again, more managers, more headaches with no resolution.

Hi Jake, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. Please send us your phone number. To look into this matter as quickly as possible.
Many thanks.
Lily, Social Media Advisor
— Just Energy on September 4th, 2020
THEY WILL PROMISE NOT TO BUT WILL THEN CUT YOU OFF REGARDLESS OF COVID 19 HARDSHIPS!!
DON'T WASTE YOUR TIME OR MONEY. THEY WILL PULL THE RUG RIGHT OUT FROM UNDER YOUR FEET AND TURN YOUR ELECTRICITY OFF RIGHT AFTER PROMISING NOT TO DO SO DUE TO COVID-19 HARDSHIPS. THEY DON'T CARE HOW MANY KIDS YOU HAVE OR HOW HOT IT MIGHT BE OUTSIDE AND YOU CAN FORGET REPLACING HUNDREDS OF DOLLARS IN GROCERIES! THEY ARE PROBABLY RAKING IN THE DOUGH WITH EVERYONE BEING STUCK AT HOME TOO.
All of the above
This is the worst service ever they are a rip off I am barely home and for a 1 bed room apt they have my bill set at 198$ then you have to sit on the phone for 45 mins before you talk to a representative it is horrible absolutely horrible I rate it 0 stars
Terrible Company
The company is terrible. Charges you if your little lights spontaneously go out to come and fix the problem. The app is the only way to pay your bill without additional charge, but the app doesnt work properly so they force you to pay by phone and therefore pay additional charges. Very unethical. Dont use this company.
Liars, scammers and crooks!
My husband called for a quote to compare with our current energy provider when we were deciding to relocate closer to his place of business. The representative asked for his name and address in which my husband replied, I just want a quote. I dont want to be charged anything. The representative assured him he would not be charged, so he continued. After comparing rates, we decided to continue with our current provider. A little over a month later, we got charged a energy bill from JustEnergy, and a late charge. We called to correct the mistake because we had not authorized any agreement with the company. After several phone calls with unhelpful costumer service members, we were given a confirmation code to speak with a manager. The manager, Cheryl, was immediately rude upon answering her phone. Replying to my husband, Oh, Ive been trying to reach you several times, in an arrogant voice. (I had left my number to call. My husband wasnt expecting the call because he hadnt left his cellphone number on the notes for this case. If they had called the number listed in the notes of the issue, then I wouldve gotten the call -which I had been expecting.) The manager confirmed that we had just called for a quote, but claimed we still agreed to the payment regardless whether it was through the representatives manipulation/lying. Did I mention we dont even live in the apartment they are trying to charge us for?! We called for a quote on an apartment unit that we ended up not even moving into!!! I honestly dont see how this could be legal. Do NOT use JustEnergy! They are crooks, liars and manipulators! Its so sad that a manager would allow her staff to manipulate and lie to people and try to force payments on unsuspecting persons. If all of that didnt sound bad enough, JustEnergy reached out to my current service provider to cancel my business with them!!!!! I had to call my current provider (whom I had been with for almost 2 years) to ensure them I had not authorized any change request and wished to continue receiving their services. How is that legal?! Seriously, save yourself the heartache and stay as far away from this company as possible.
Hello George,
Thank you for your the opportunity to assist you in resolving your concern. We appreciate your business. Should you have additional questions. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). It was a pleasure speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
— Just Energy on October 27th, 2022