Just Energy Customer Reviews
We've been collecting customer reviews for Just Energy so you can get the inside scoop on what it's like to be a customer.
You can order Just Energy Energy Plans online.
Ratings by Star
Just Energy Customer Ratings:
Average of Just Energy Customer Reviews submitted through Texas Electricity Ratings.
Just Energy Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Just Energy | 1.5/5 | 307 |
Just Energy Reviews:
307 total reviews for Just Energy.
| Star Rating | Ratings and Link |
|---|---|
| 28 5 star reviews | |
| 15 4 star reviews | |
| 5 3 star reviews | |
| 29 2 star reviews | |
| 230 1 star reviews |
Just Energy Top Rated Plans
Just Energy Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| Base Saver III - 24 | 24/months | 14.9¢/kWh |
| Weekends Free Plan - 24 | 24/months | 15.9¢/kWh |
| Weekends Free Plan - 12 | 12/months | 16.5¢/kWh |
Dallas Just Energy Plans
| Plan | Term | Rate |
|---|---|---|
| Base Saver III - 24 | 24/months | 14.5¢/kWh |
| Weekends Free Plan - 24 | 24/months | 15.5¢/kWh |
| Weekends Free Plan - 12 | 12/months | 16.5¢/kWh |
Featured Review
Honest, straight forward policies
I have been with U.S. Energy for only a few months. I found the experience to be very straight forward, no games, with honest people and logical policies. Their information and sales plan centers on long term contracts that provide a security hedge against rising electricity prices - a given?
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Just Energy Reviews
5 Star Reviews
Just Energy has 28 five star eviews.
Stay away from Just Energy
This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned.
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Sams Club is the place to go!
I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!
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I love Just Energy
My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company.
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Awesome company
Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges
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Love Nights Free
I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you.
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Informative and Very Helpful
I contacted this provider to obtain information on enrolling a new service and the customer service experience was wonderful. The agent Ivan or Isaac assisted me so well, and although they did not have the most competitive rates i knew i was making the right choice with this provider. I would definitely recommend this provider to all businesses.
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My I just energy free night Esperance
I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights
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Lily fixed my Tara energy problem
I was mistakenly billed for service I did not ask for. Thank you lily!
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High Bill
I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company
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Sams club is where its at!
I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members!
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Just beautiful
We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!
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Best Customer Service
Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan
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New Member
I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage.
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Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service
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Love JE
Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included
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Best Energy service o have ever had, compared to TXU, Reliant, and Green Mountain.
No billing issues, I like getting weekly usage information, and no surprises on my bill
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Best kept secret...
They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business!
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Cheers for Just energy
First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them.
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Just Energy Reviews
4 Star Reviews
Just Energy has 3 four star eviews.
Free nights and weekends don't seem free
I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high
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Great Company
I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.
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Tookie
A okay just had problems with redemptionreward points
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Just Energy Reviews
3 Star Reviews
Just Energy has 0 three star eviews.
Just Energy Reviews
2 Star Reviews
Just Energy has 10 two star eviews.
Very bad customer service.
The service here is very very bad. The service representatives all seem to have comprehension issues and so its so frustrating to call in to resolve any issue or even ask a simple question. I dread it. I dread it so much I will be changing service providers. Rates are not super great. Just average.
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Horrible Customer "NO" Service
Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do.
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Very Dishonest Company - Stay Away From
I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.
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What out for last bill.
I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.
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Regret
I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!
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Customer service lacking
Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections
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$20 Notice of Disconnect 3 days after due date
It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.
Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.
I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.
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Customer service
Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.
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What Customer Service?
We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer.
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They only post good reviews
I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments
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Just Energy Reviews
1 Star Reviews
Just Energy has 159 one star eviews.
Fraud--Plain and simple
I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this?
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JUST ENERGY. NOT WORTH IT ENERGY
I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy.
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????Fraudulent billing practices
Just Energy was our electricity provider from 10/2017 until 8/9/22. We switched companies. We paid our last bill cycle from 7/27-8/09 for $154.98. We received another bill for $74.08 paid it on 8/11/22. Now JE sent us a last bill for 7/27 -8/9 for $166.86???? What a scam...awful...times are hard enough
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FRAUD
Been with this company over six months work all day live in one bedroom apartment each month bill more than 200 a month no emails sent showing usage just lies and deceptions please do not use this company will be reporting to the BBB FOR FRAUDULENT activity when call wait time over 20 minutes no one to speak proper English to have two way conversation worst experience ever HIGHLY DO NOT RECOMMEND FOR ANY BUSINESS
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Liars deceivers
I signed at Sams club in Burleson, Tx. I was told Id receive no oncore charges and .09 per kw. When I got my first bill it was all a lie. I still had oncore charges. When I called customer service they were like too bad you signed and didnt read. Then I said so yall lie to people so theyll sign thats how yall get business? I was told Id have to pay early cancellation fee and they werent taking it off. So I let them know every time I go to Sams and see someone signing Im going to tell them make sure you read all that cause they lie.
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Dishonest company
I was told by a sales rep at Sam's Club that if I switch to just energy they would cover my early termination fee from my previous electric provider. When I got my early termination fee bill of $400 from my previous electric provider, I asked for my refund from just energy but they told me they only cover up to $150. So I paid $400 to switch electric companies! I was also told that I wasn't in a contract and then I find out I have a three-year plan. This company doesn't care how they make their money they will lie steal and cheat to get it. Don't trust this company and their sales reps.
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Got scammed by Just Energy at Sam's Club (Lost customer on first bill)
I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.
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Dishonest company, avoid!
I signed up for a three month promotional contract and was required to complete registration and initial payment over the phone. Unfortunately, the Just Energy employee either recorded the information incorrectly or used someone else's credit card information. As a result, our first month payment did not process and we were charged a late payment fee and a note was made on our record. When I called the company about this, that is when they told me the credit card on file (which did not remotely resemble my credit card number or expiration date). I requested the late fee and note to be removed from my history and they agreed to "look into it." The employee stated they did not have the authority to change it and denied my request to speak with a supervisor. The next month's bill arrived and the late fee was still on there and when I called again to complain, I was also told they would not remove the late payment note on my history for their mistake. I have made complaints with the Public Utility Commission and the Attorney Genera's Office in the hope they force Just Energy into doing the correct thing and to hopefully encourage them to change their shady business practices.
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Not pleased
I made a big mistake putting this company as my light company 2 bedroom apartment Bill is coming out almost $300 in the process of changing to another
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Deceiptive marketing
Do not trust this company for your electric service, I was promised that my electric bill was going to be 60/70 dollars less than what I was paying, and it was the opposite my bills are coming in over 300, what a deception now they want me to pay 175 to change service provider. Im extremely angryat this company, and if I wouldnt go on my credit I would not pay them for breach of contract on their part.
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Just Energy Reviews FAQ
How can I find out electricity rates in Houston using Just Energy reviews?
- When seeking to compare electricity rates in Houston, Just Energy customer reviews can provide valuable insights. You can access a comprehensive platform that allows you to review and compare various electricity rates offered by providers like Just Energy. These reviews offer real customer experiences and opinions, helping you make an informed decision about the best electricity plan for your needs. Whether you're interested in fixed or variable rates, green energy options, or other plan features, the reviews available at Texas Electricity Ratings enable you to assess and compare electricity rates in Houston efficiently and confidently.