TXU Energy Customer Reviews

I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.

I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!

I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.

I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)

Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!

I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness

I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.

Nikki was extremely helpful and friendly when I had questions about my bill.

I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin

The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill.

After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing.

They always work with me. Oscar R was awesome in customer service.

Ive been having a hard time keeping up with my bills due to being diagnosed with cancer. I was able to chat Online with Kathya G. And was able to get the extra day I needed to pay my bill before being disconnected. Great service!

Angel was awesome at helping me out with my account problem.

Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

I love that my lights are free after 8

I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone!

Mr. E.Diaz helped me get my e-mail address updated, was thorough and fast.

TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.

I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

Overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particular promotion I was asking about

After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't made it more affordable to keep my business. Farewell.

I have an office in 75150, because it is zoned in an industrial area, I have a commercial account. And because I travel for work, it's really inconvenient to come back to a dark office. I've been a TXU customer for about year and I HATE the fact that customers are set up to FAIL (e.g. autopay cannot be easily setup, certain terms have to be met. Disconnection notices are sent via SNAIL MAIL when my email address is on file) I'm tired of a company that does NOT listen nor care to help. I cannot wait to LEAVE.

Make pretty promises to get you to sign up but will screw you over once the contract is over...

Folks I want to share how being lazy has cost me money, always put off shopping energy providers until I had another $600.00 electric bill (extra usage) due to my mother-in-law living her last days out with us (4 months, only thing I can justify a large bill with, and really nothing changed). I finally listened to my nephew and connected with Energy Ogre, I've had 2 full months with them and my bills have been $130.00 and $126.00, which just makes me sick for not looking into this sooner. A TXU Rep called to see what it would take to win us back and once I said we were now with Energy Ogre she said Thank You very much and hung up. SHOP ENERGY OGRE. I believe in Capitalism and I assure you TXU is capitalizing off the lazy folks like me. Shame on me for not looking into this years ago.

If you call customer service when there is a power outage, expect to be talked to condescendingly then put on hold until you finally decide to hang up.

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Weve had TXU for almost six months now and have lost power at least four times for multiple hours at a time.

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Locked into a 12 month contract but as soon as that is up, were ditching this company for somewhere else.

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In a state where customers can CHOOSE their electricity company, youd think they would actually care about how they treat their customers.

The service was honestly fine when I was using it. However, I called and informed them I was going to be moving and instead of scheduling the service to be disconnected and the "Going to be Disconnected" issue on the website they kept my service going stating I specifically had to call and have the service disconnected! Be careful and look at more places! This one is just a trap in the end waiting to scam you out of as much money as they can get! Not to mention their customer service sounded like they were in India and I could only understand half of what was being said! Would not recommend!

Called in to renew my TXU Plan because my current plan was expiring 12/2/2020.. Spoke with customer service rep at 5:38pm. He told me about the Precise Saver 24 Plan. But I was trying to see the difference between the plan I have now and the Plan he was speaking of. The customer service rep was acting as if I was getting on his nerves with my questions, like he did not want to be bothered with me. I found myself telling him if I am cannot ask you questions let me know and I will hang up, call back and speak to someone else. By this time I had no interest in what he was talking about, over it literally. Been with TXU for 2 years, and this is ridiculous.

I have to call them every month. They give me the run around. The app is poor and inconsistent.

My experience was suck, i am so mad the 9 people talked to me do not know anything so why you hire people like these, everybody transfer me to somebody else.... stay on the phone for nothing simple question to know about refer a friend...that is all

Simply put TXU is very expensive! My very first bill with TXU was over$500.00 the next over $600.00 . New appliances, air conditioner is on 78 when home and 80 when not at home ......bill is still expensive! My husband think that our bill is based on what they think we are using and not actual usage. Our home is 1,500 square feet. I can not recommend TXU Energy!

First of all I have to say this was one of the worst experiences ever. I would also like to add that these two gentlemen Rocky Rayos and Cosme Ortega out of Midland Texas went above and beyond for me trying to fix what happened to my electricity and why it took 3 days to get it back on after a mess up from the company. No offense due only to the fact these gentlemen were genuinely concerned and worked diligently to help me in figuring out what was going on and why. In my opinion the customer service was fantastic. The organization and something with dispatching is way off. Me and my two young boys went almost three days without electricity that was suddenly shut off three weeks after starting service. This was due to the wrong meter number as well as the wrong address. If these guys didnt care so much this review would not be good it would be horrible.

My bill went up by $200 the very first month from my previous provider. $630.00 for a 2 bedroom 1000 soft house!! Seriously!!? This past month was down to $570. I paid $520 on it last week planning to pay the other $50 today and this morning my wife calls me and says the power is off. Thinking to myself, surely they wouldn't turn it off over $50 dollars so call them and yep, turned it off over $50. So paid the 50 right then and let's just say expressed my displeasure over the situation and not even letting me know ahead of time and she says they emailed me a disconnect notice on the 16th and called me that morning and the day before to let me know. BS. No calls at all on my phone from them. Checked my email and spam for it....nothing from them. They did not want to notify me. They wanted it to get disconnected so they could charge me a reconnect fee. Very unscrupulous people. How ironic that in less than a half hour after getting off the phone with them, the new bill for next month hit my email. Another $618. How odd that the bill has no trouble reaching my email, but not the disconnect notice. I am gladly gonna pay the $295 early termination fee to fire them. And gonna report them to the PUC. Stay away from these crooks. Hey, TXU....YOU'RE FIRED!!

TXU according to the commercials are the best priced around, well they are unless you actually use the electric in the home you live in. I signed up with them online and was told my bill would run 175.00 to 180.00 per month and then the phone call I got after the rep said the exact same thing. I said ok well I get my first bill it was 500.00 ! Are you kidding me? I'm not mathematician but 500.00 Is no where near 180.00. I call them because they turned my power off, no call , no disconnect notice, nothing. They demanded that I pay 200.00 before they turn it back on so I go pay that that turn it back on and they say " oh by the way you have to pay the rest of this month 300.00 plus next month another 500.00 plus reconnect of 90.00 by the 29th" that is nearly 900.00 ! There's no way. They then told me then "call before that And let us know I can't do anything about it now" great so I call them I can't pay much become husband has gotten laid off and my pay was cut in half.

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They told me " well you have to pay 400.00 before we will help you"

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Me " i was told to call you ifi can't pay by this date that's what I'm doing, I don't have any money"

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Them " Not my problem, pay this amount and we will help you"

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Me " I don't have any money how can I pay you if I don't have it and I was told to call you if I had a issue well I have an issue"

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Them " ma'am again we want to help you but you must pay 400.00 first "

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This went on for about 39 minutes with me trying to get them to understand I have no money to pay them they then informed me that they will turn my electric off again because there has been no payments in my account, I said thar they are wrong that I paid 200.00 they said yes we see that but it does not count, because it's PENDING. Pending??! . I paid that in August why is it pending???? They never did answer that one . So now I'm in jeopardy of having my power turned off again because they lied, are holding money in limbo, they are demanding money before they will help me. That's no way to run a company. They just don't care about anyone but themselves and the bottom line. Oh a d now I find out they put an "Switch Hold" on my account so if they turn my power off I'm outta luck to get any help or power at all because they will want the 900.00 and another reconnect fee. I really hope none of them go thru this and get treated this way ..... Or maybe I do so they can see what they put us through.

Lied about rate

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Lied about delivery charge

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Lied about billing corrections

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Lied about transferring me to a manager

I called to change my rate, they locked me in at a 12.5 cents rate, I get the bill, for 19.7 cents, I called to correct, they told me, that was a promotion and that I could not change it, but my contract with them was 2 yrs, they will be charging $295 to get out of my contract early, and they went up on the delivery fee. DO NOT TRUST THEM, Liars!!!

Shady energy company will not honor

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Shady energy company will not honor night and week credit. I was signed for electric power and the were night and weekend free power. After a month use the TXU energy, the company charged full amount electricity used. It will not honor the night and weekend as it promised on TV advised. Sad energy company.

I don't understand on why y'all offer things then y'all cost more money to do so that isn't fair I've been with y'all for over 10 yrs I don't trust txu anymore!! It definitely looking for a new electric company

I live in 1610 at tremore. I started the account in January 12, 2021. I get a bill on the third of each month, that is crazy. I came in washing clothes in my new apartment at least three to four times a day. my bill was less than one hundred dollars until the summer time. in the summer it was less than 115.00. In September my ceiling fans in my apartment stopped working and I was grateful for this because I knew my bill would go down, Not. I took all the light bulbs out of the ceiling fan and bathroom. the bill shot up. My dryer stopped working so I had to wash at a laundry room for four months. the bill still went up. I don't understand to this day why this docent look a bit suspicious and greedy. I began to unplug the stove and tv all the time. What is going on? Im not happy with being used. I have a baby and he sits in the dark with a few candles everyday. Can someone please let me know of a fair company..........PLEASE......NOW!!!!!!!!!HELP............

No matter the plan, it's over-priced! During the hotter months, leave my thermostat at 80 during the day and 75 at night and I'm paying more for a 1 bedroom apartment than all of my friends with 3-4 bedroom houses in Austin. In fact, when my lease is up next month, I'm moving out of this apartment, which requires TXU and into a house that does not require I use them. Do yourself a favor and DO NOT move into an apartment that requires TXU

They make agents to offer the highest price plans, bad customer service and they mislead clients to set them up with high prices

They say they are here for you 24/7, which means people that dont speak good English, hard to understand and get answers from a computer not a supervisor and constantly say I understand but the system says. Well Im not a computer so dont speak to me like I am and if Im calling in the first place then YES I have a problem. They are the worst for working payments around work schedules. I just have nothing nice to say about txu