TXU Energy Company Reviews
We've been collecting customer reviews for TXU Energy so you can get the inside scoop on what it's like to be a customer.
Compare TXU Energy Energy Plans
Our Take on TXU Energy's Reviews
My Take: By Matt Oberle - Sept 8, 2025
TXU Energy is the single largest electricity provider in Texas, and have been selling electricity even before Texas deregulated back in 2001. As a result, there's a lot of bad reviews for TXU from customers, which isn't surprising. This is not the same story that their PUC complaints tell, as tracked by the PUC, but we're here to talk about TXU reviews. The biggest gripes from customers seem to be high plan pricing and long customer service wait times. Of course, when you have as many customers as TXU, there's also going to be more complaints.
Featured Review for TXU Energy
Great Customer Service Reps.
I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.
— Mel Spiller from Odessa, TX on October 30th, 2022
Electricity Plans for TXU Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Smart Break 12 | 12/months | 10.9¢/kWh |
| Clear Deal 12 | 12/months | 13.5¢/kWh |
| Clear Deal 24 | 24/months | 14.5¢/kWh |
| Solar Value 12 | 12/months | 14.9¢/kWh |
| Simple Rate 12 | 12/months | 17.2¢/kWh |
| Ultimate Season Pass 12 | 12/months | 18.7¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 18.9¢/kWh |
| Flex Forward | 1/months | 19.2¢/kWh |
| Solar Saver 12 | 12/months | 19.8¢/kWh |
| Saver's Discount 12 | 12/months | 21.0¢/kWh |
| Saver's Discount 24 | 24/months | 22.2¢/kWh |
Rates as of Jun 10, 2026 at 02:30 PM
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Smart Break 12 | 12/months | 11.9¢/kWh |
| Clear Deal 12 | 12/months | 14.5¢/kWh |
| Clear Deal 24 | 24/months | 15.5¢/kWh |
| Solar Value 12 | 12/months | 15.9¢/kWh |
| Simple Rate 12 | 12/months | 18.2¢/kWh |
| Ultimate Season Pass 12 | 12/months | 19.6¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 19.9¢/kWh |
| Flex Forward | 1/months | 20.2¢/kWh |
| Solar Saver 12 | 12/months | 20.7¢/kWh |
| Saver's Discount 12 | 12/months | 22.0¢/kWh |
| Saver's Discount 24 | 24/months | 23.2¢/kWh |
Rates as of Jun 10, 2026 at 02:30 PM
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| On Your Terms | 1/months | 17.5¢/kWh |
| Simple Rate 12 | 12/months | 18.0¢/kWh |
| Ultimate Season Pass 12 | 12/months | 19.4¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 19.5¢/kWh |
Rates as of Jun 10, 2026 at 02:30 PM
Best TXU Energy Plans as reviewed by Texas Electricity Ratings
Simple Rate 12
Our Rating:
Plan Term: 12 Months
Plan Type: Fixed Rate
TXU's Simple Rate 12 plan is a fixed rate plan. What that means is that the kWh rates between the usage levels of 500, 1000, and 2000 are pretty close together, so there won't be any big bill fluctuations based on usage. Unfortuantely, the Energy Charge on this plan is still extremely high, 25% higher than some other's weve seen, and the rate in question doesn't seem in include transportation fees from the utility. What that adds up to is almost certainly an exremely high bill every month. The plan also has a very high monthly recurring charge of $9.95 a month, which is pretty standard for TXU. There are similar plans on the market for much, much cheaper.
thumb_upPros:
This is a flat rate, so there won't be any big bill surpsies month to month.thumb_downCons:
This plan is still expensive, so in some ways, the bill will be an unpleasant surprise every month.Clear Deal 24
Our Rating:
Plan Term: 24 Months
Plan Type: Tiered Rate
Honestly, this plan looks pretty similar to TXU's Saver's Discount 24 plan. They're both 24 month plans, and they both have bill credits. The Clear Deal 24 plan's bill credit is also $30, but it kicks in at a usage of 800 kWh, as opposed to 1200. The Energy Charge is still extremely high, however, so you'll find to squint to find any savings from the bill credit. The plan also has a $9.95 base monthly charge, and the plan doesn't include any TDU delivery charges. It's a 2 year plan, so you won't have to worry about any market pricing volatility for awhile, but locking in at high rates doesn't seem all that attractive, either.
thumb_upPros:
This plan has a bill credit.thumb_downCons:
Even with a bill credit, this plan is expensive.Flex Forward
Our Rating:
Plan Term: 1 Months
Plan Type: Month-to-Month
TXU's Flex Fowrad Plan is TXU's month-to-month/variable electricity plan option. Most electricity companies have a month-to-month plan. The benefits of this plan are that there is no contract, therefore no cancellation fees. The downside is your rate can fluctuate month-to-month by the provider, and that adjustment is rarely, if ever, cheaper. The risk is you can pay double the rate from month to month before you even notice.
thumb_upPros:
This plan has no contract and no cancellation fee.thumb_downCons:
This plan's rates can fluctuate month-to-month, sometimes substantially.Saver's Discount 24
Our Rating:
Plan Term: 24 Months
Plan Type: Tiered Rate
Where to start with TXU's Saver's Discount 24 plan? There's a lot going on here. For starters, it's a fixed rate, with a bill credit $30 at 1200 kWh of usage. But the Energy Charge is extremely high, so there really aren't much in the way of savings, even if you hit the bill credit. It's a two year contract, so you don't have to worry about price volatility for awhile, but at the same time, this rate is not competitive so locking in might not be the best idea anyway.
thumb_upPros:
This plan has a bill creditthumb_downCons:
This plan is still extremely expensiveClear Deal 12
Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate
Honestly, this plan Is just the 12 month version of the Clear Deal 12 plan from TXU. Same Bill Credits, same thresholds, just a different term and different cancellation fee. The Clear Deal 12 plan's bill credit is also $30, and kicks in at a usage of 800 kWh. The Energy Charge is still extremely high, however, so unless you're the owner of a small home who doesn't use too much electricity, the plan rate will feel high. The plan also has a $9.95 base monthly charge, and the plan doesn't include any TDU delivery charges.
thumb_upPros:
This plan has a bill credit.thumb_downCons:
Even with a bill credit, this plan is expensive.Solar Value 12
Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate
This TXU plan has a bill credit at 800 kWh usage, but the energy charge is so high it might not feel like much of a discount. Additionally, there is a $9.95 monthly recurring charge, and a $150 cancellation fee. It is an environmentally friendlly plan, utilizing 100% green energy, so customers can feel good about having a low carbon footprint and being good to mother earth.
thumb_upPros:
This plan has a $30 Bill Credit and uses 100% green energy.thumb_downCons:
This plan is more expensive than the market average.Saver's Discount 12
Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate
TXU's Saver's Discount 12 is a plan being offered by TXU? It's a fixed rate plan, with a bill credit $30 at 1200 kWh of usage. But the Energy Charge is extremely high, so there really aren't much in the way of savings, even if you hit the bill credit. It's a one year contract, so you aren't hedging against market pricing volatility for very long, but at the same time, this rate is not competitive so you're not avoiding market volatility for long, nor are you saving money.
thumb_upPros:
This plan has a bill creditthumb_downCons:
This plan is still expensiveLooking for more? Compare all available Plans
TXU Energy Reviews FAQ
How can I find reviews for light companies in my area, such as TXU Energy?
- Finding reviews for light companies in your area, including reputable providers like TXU Energy, is made easy with Texas Electricity Ratings. Our platform offers a dedicated section featuring customer reviews for TXU Energy, allowing you to access valuable insights from real customers who have experienced their services firsthand. You can explore the experiences of customers who have chosen TXU Energy and other providers, helping you make an informed decision about the best options available for your electricity needs. Discover the opinions and feedback of fellow residents to find the right light company for your home or business.
TXU Energy Rating and Review Summary
There are 474 total reviews for TXU Energy, with an average rating of 1.4/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| TXU Energy | 1.0/5 | 1 |
| Star Rating | Ratings and Link |
|---|---|
| 22 5 star reviews | |
| 28 4 star reviews | |
| 21 3 star reviews | |
| 54 2 star reviews | |
| 349 1 star reviews |
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Recent 5 Star Reviews
Recent 4 Star Reviews
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Recent 2 Star Reviews
Recent 1 Star Reviews
Fraud bill
TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.
— PAUL, SUSHIL from 7519 on March 29th, 2024
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Fraud bill
TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.
— PAUL, SUSHIL from 7519 on March 29th, 2024
