TXU Energy Company Reviews
We've been collecting customer reviews for TXU Energy so you can get the inside scoop on what it's like to be a customer.
Compare TXU Energy Energy Plans
Our Take on TXU Energy's Reviews
My Take: By Matt Oberle - Sept 8, 2025
TXU Energy is the single largest electricity provider in Texas, and have been selling electricity even before Texas deregulated back in 2001. As a result, there's a lot of bad reviews for TXU from customers, which isn't surprising. This is not the same story that their PUC complaints tell, as tracked by the PUC, but we're here to talk about TXU reviews. The biggest gripes from customers seem to be high plan pricing and long customer service wait times. Of course, when you have as many customers as TXU, there's also going to be more complaints.
Featured Review for TXU Energy
Great Customer Service!!
Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges.
Electricity Plans for TXU Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Clear Deal 12 | 12/months | 13.5¢/kWh |
| Clear Deal 24 | 24/months | 14.5¢/kWh |
| Solar Value 12 | 12/months | 14.9¢/kWh |
| Simple Rate 12 | 12/months | 16.2¢/kWh |
| Ultimate Season Pass 12 | 12/months | 17.6¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 17.9¢/kWh |
| Flex Forward | 1/months | 19.2¢/kWh |
| Solar Saver 12 | 12/months | 19.8¢/kWh |
| Saver's Discount 12 | 12/months | 21.0¢/kWh |
| Saver's Discount 24 | 24/months | 22.2¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Clear Deal 12 | 12/months | 14.5¢/kWh |
| Clear Deal 24 | 24/months | 15.5¢/kWh |
| Solar Value 12 | 12/months | 15.9¢/kWh |
| Simple Rate 12 | 12/months | 17.2¢/kWh |
| Ultimate Season Pass 12 | 12/months | 18.6¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 18.9¢/kWh |
| Flex Forward | 1/months | 20.2¢/kWh |
| Solar Saver 12 | 12/months | 20.7¢/kWh |
| Saver's Discount 12 | 12/months | 22.0¢/kWh |
| Saver's Discount 24 | 24/months | 23.2¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Simple Rate 12 | 12/months | 17.0¢/kWh |
| On Your Terms | 1/months | 17.5¢/kWh |
| Ultimate Season Pass 12 | 12/months | 18.4¢/kWh |
| Free Nights & Cool Summer 12 | 12/months | 18.5¢/kWh |
Best TXU Energy Plans as reviewed by Texas Electricity Ratings
Simple Rate 12
thumb_upPros:
This is a flat rate, so there won't be any big bill surpsies month to month.thumb_downCons:
This plan is still expensive, so in some ways, the bill will be an unpleasant surprise every month.Clear Deal 24
thumb_upPros:
This plan has a bill credit.thumb_downCons:
Even with a bill credit, this plan is expensive.Flex Forward
thumb_upPros:
This plan has no contract and no cancellation fee.thumb_downCons:
This plan's rates can fluctuate month-to-month, sometimes substantially.Saver's Discount 24
thumb_upPros:
This plan has a bill creditthumb_downCons:
This plan is still extremely expensiveClear Deal 12
thumb_upPros:
This plan has a bill credit.thumb_downCons:
Even with a bill credit, this plan is expensive.Solar Value 12
thumb_upPros:
This plan has a $30 Bill Credit and uses 100% green energy.thumb_downCons:
This plan is more expensive than the market average.Saver's Discount 12
thumb_upPros:
This plan has a bill creditthumb_downCons:
This plan is still expensiveLooking for more? Compare all available Plans
TXU Energy Reviews FAQ
How can I find reviews for light companies in my area, such as TXU Energy?
- Finding reviews for light companies in your area, including reputable providers like TXU Energy, is made easy with Texas Electricity Ratings. Our platform offers a dedicated section featuring customer reviews for TXU Energy, allowing you to access valuable insights from real customers who have experienced their services firsthand. You can explore the experiences of customers who have chosen TXU Energy and other providers, helping you make an informed decision about the best options available for your electricity needs. Discover the opinions and feedback of fellow residents to find the right light company for your home or business.
TXU Energy Rating and Review Summary
There are 19 total reviews for TXU Energy, with an average rating of 2.0/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| TXU Energy | 2.0/5 | 19 |
| Star Rating | Ratings and Link |
|---|---|
| 1 5 star reviews | |
| 2 4 star reviews | |
| 0 3 star reviews | |
| 4 2 star reviews | |
| 12 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Great Customer Service!!
Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges.
Tammy - We appreciate your feedback. Thank you for sharing your positive experience!
— TXU Energy on August 22nd, 2024
Recent 4 Star Reviews
So helpful
Carlos helped me get up and running with electricity so efficiently
Great Experience
Relocating from Dallas to Houston, and Danielle helped us initially try to locate an old TXU account. She was lovely. She put us through to Carlos who helped us find an ideal plan then set everything up for us. He was knowledgeable, charming, and witty. He made it so easy for us.
Recent 3 Star Reviews
Recent 2 Star Reviews
Highly dissatisfied
Ive been trying to simply move my service from one address to another with no success. Multiple TXU agents promised to check on the issue and call me back. Never happens. I call, am placed on hold, they promise a callback, and dont.
TXU phone agents heavy accent
The TXU agents are courteous and try to be helpful, but they speak with such a heavy accent that I cant communicate with them. I had to call back twice.
Don't expect to pay your bill on time
Every month my due date is different. When we first signed up, our bill was due on the 21st of the month. The next month, I saw I was late since now it was due on the 18th. I changed on my calendar to reflect the new due date. Again this month, I'm past due because my due date has changed again! You can NEVER get an actual DUE DATE! Expect to be late on every payment. No doubt this is to force you to allow them into your bank account via monthly debit! Very unethical in my opinion
Bait and Switch Billing
I signed upp for $.020 per/kw and free nights. When I received my bill, I noticed I was being charged $0.2966666666. I called to discuss and was told my bill is correct because I'm getting a discount for free nights. Can someone please let me know how TXU is allowed to upcharge you after you have signed up for the plan of your choice? If you are looking to switch to TXU, read the invisible fine print carefully...meaning, it doesn't exist and they are not going to tell you they are going to charge you more.
Recent 1 Star Reviews
Worst energy provider I ever ended with
I feel I got scammed by TXU , once you enroll they start to suck you. Better stay away from them. Once you enroll they increase the early termination fee as well, mine was $150 at the beginning, and now they make $395. I have bought a solar buy pack plan, oncor says there is more surplus in a grid that I should get credit but so far I don't get any. Regretting staying with them.
The worst service provider ever
I missed a payment due to my credit card expire and they disconnect the service one month before the notice period and when i called them they are not ready to accept it and the customer service person was happy when i said i will cancel the service.
The $600 Gift Card Ramifications
Buyer Beware of the frequent $600 free gift cards offered by TXU. The always available sales reps are very excited & anxious to sign you up even if youre just calling to get info about the offer. Although they have cheaper rate plans they only offer you higher priced plans to make up for the free gift cards. These rates are fixed for 3 years & come with high early termination fees. The excited sales reps encourage & pressure you to sign up right away. They promise to take care of your current early termination fees. What my rep did NOT clarify to me was that TXU does NOT pay this fee it is deducted from your upcoming monthly bills. In my case it was 3 months. However, my current provider demanded the fee upfront & I did not have the funds to pay it up front. That became my own problem. TXU does NOT reimburse your current provider & they NEVER issue checks to them. They just get the ball rolling immediately by cancelling your existing contract as soon as you sign up! The full $600 gift cards are issued over a period of 2 years to make sure you dont cancel their services prematurely. They dont need to worry the hefty early termination fee is their backup. The supervisors & customer retention department reps I spoke to did not seem to care about my problem and did not bother to polite or patient. I cancelled my policy and resigned with my original provider where I now have to pay my early termination fee myself. Based on my experience I see this offer as a scam.
Albert - Your opinion and feedback are important to us. Please email your account/contact info to TXUECares@txu.com.
— TXU Energy on August 22nd, 2024
Lied on Phone about Termination Fees
We called and asked if there were termination fees for our account and they said it would be $300. We have one property and one business, but for some reason there are two addresses (9513 and 9513 1/2). They did not tell us it would be $300 per address. When asked why they told us a lie, they just said "refer to the contract" and did not take responsibility for misleading us on the phone. After spending $20k with them, this seems petty and short-sighted. Do not recommend.
Zach - Your opinion and feedback are important to us. Please email your account/contact info to TXUECares@txu.com.
— TXU Energy on August 22nd, 2024
Switched to TXU from Gexa for SolarBuyBack BIG mistake
I decided to switch from Gexa Energy to TXU, because TXU stated they were offering the same deal as Gexa Energy for their solar buyback plan with just a slightly higher base fee, but for a three-year contract instead of having to renew every year. I believed them, and signed up for the plan that is supposed to sell and buy energy at the same cost, with a $14.95 base fee, and delivery fees that every service provider has. I have received two bills from TXU since switching to their plan, and the bills have been significantly higher, because they are putting the credits (the energy they buy back) in a bank that they are not allowing us access to. When I called TXU to question this the first person I spoke to kept putting me on hold, and then getting back on the line to tell me that he has checked with his assistant and the credits have been applied to bills already and that is what we owe. It took me three times at explaining their bill to them, and how the simple math works, for him to decide maybe I was right, but he did not know and needed to transfer me. The next person I spoke to basically told me they could not do anything because credits could not be used towards fees, and I was producing more than I was using. He stated the fees had to be paid every month regardless. I have never seen this kind of business, where they can hold peoples money, and charge them for things they are not utilizing.
How they got the favorable rating reviews?
This energy company offers the worse overall experience
When we signed up for TXU business, it was after researching the internet for better energy providers in TX. Although, we were aware that they we werent the least expensive.
From the moment we signed up, TXU heavy foreign-outsourcing incompetence haunted us consuming our last ounce of patience. They were determined to look bad even when it was time for us to pay the first bill which they sent to someone who had access to the business account over ten years ago and was no longer with our company, ignoring the new lengthy application setup we created with them at the onset.
The horrific experience encountered makes what social media publicized buying favorable reviews highly believable
Do not use automatic payments!
I canceled my service at the beginning of January when I moved and I paid the balance due them. They then charged me $155 for the next month using my bank information. When contacted, they claimed they dont do their own billing and it would take as much as 5 days to verify the overpayment. (I guess that means they cant access key details of customers accounts?). They verified the overpayment and promised to issue a check, its now late April, I still have no refund, and whenever they are contacted, its just more excuses and the proverbial the check is in the mail. I would choose a different provider and pay month by month.
I was assigned to TXU Energy by mistake. TXU Energy refuses to cancel my account.
Dear TXU:
I was assigned to TXU Energy by mistake. TXU Energy refuses to cancel my account. Please assist me in closing this account.
I registered with Abundance Energy well before the deadline set by LPL for provider changes. I received confirmation from Abundance that I was its customer.
A few weeks later I received the Oops! postcard from LPL indicating that I neglected to choose a provider and that I was assigned to TXU. This postcard was widely reported on multiple broadcast and on-line news sources as a mistake.
Since then, I have received three notices from TXU indicating that I am its customer and that it will soon bill me.
I informed Samantha at Abundance Energy of this problem. She said that there was nothing she could do and that I should call TXU.
I called TXU Energy today. I spoke with Ashley. I confirmed with her my identity by giving her the account number TXU assigned to me [9000 6576 1434]. I also confirmed with her my address. She claimed to know nothing about the Oops! postcard mistake.
Ashley refused to close the account. I asked to speak with her supervisor. She refused. She demanded my drivers license number. I refused as she already confirmed who I was through my account number and my address. I again asked to speak with her supervisor. She agreed and put me on hold.
After a few minutes on hold, it was obvious that TXU was not going to take my call. I hung up.
Gregory Wood
5001 Chicago Ave, Apt 14
Lubbock, TX 79414
Solar buyback plan sucks
Watch out for the little * in the description. Unlike other companies, the base charge and TDU charges are not offsetable so they are bleeding you dry every month regardless of how much energy credit you have. Go elsewhere. Silly me, I'm stuck for the duration.
TXU HAS THE HIGHEST RATES
I was forced to switch From TXU to Another Electric Co. (EnergyOgre) because of Extremely High Rates! My bills were Doubled from last year 2022 and I can't even buy food. Their Customer Service Dept. Won't help people like me.
Btw... I had been with TXU for over 14 years with No Disconnections! I am still a "NoBody" to TXU.
TXU Scam
Sales person told me 9.1¢ per kwh, but when my First Bill came , it was 14.9¢ per kwh.I certainly would not recommend TXU ,and their CS people are certainly NO help at all.....BEWARE. I'm going back to my previous provider,,Gexa, at least they are honest. Shame on me for leaving them..I was told by TXU , that I would be getting a better rate with them.........NOT.
Account charge off
I received notice of an outstanding bill from a collection agency that TXU hired. When I tried to login to the TXU portal to see what my last payment was and what usage they are billing me for, I learned I cannot login into the portal as the account has been 'closed'. I am unable to access all account history to determine if this is a legitiment charge or not. I responded to the collection agency asking for account history, last payment, billing usage, etc. and received no response. I submitted a request through TXU's online contact us form, and received no email follow up. I then woke up to a TXU account charge off on my credit report. I'm happy to pay this matter in full if it is a legit claim, but without access to account history I cannot tell. Now that a charge off has been reported on my credit report, I won't pay it unless the claim is legit and the charge off is deleted.
All Reviews By Date
So helpful
Carlos helped me get up and running with electricity so efficiently
Highly dissatisfied
Ive been trying to simply move my service from one address to another with no success. Multiple TXU agents promised to check on the issue and call me back. Never happens. I call, am placed on hold, they promise a callback, and dont.
Great Experience
Relocating from Dallas to Houston, and Danielle helped us initially try to locate an old TXU account. She was lovely. She put us through to Carlos who helped us find an ideal plan then set everything up for us. He was knowledgeable, charming, and witty. He made it so easy for us.
TXU phone agents heavy accent
The TXU agents are courteous and try to be helpful, but they speak with such a heavy accent that I cant communicate with them. I had to call back twice.
Worst energy provider I ever ended with
I feel I got scammed by TXU , once you enroll they start to suck you. Better stay away from them. Once you enroll they increase the early termination fee as well, mine was $150 at the beginning, and now they make $395. I have bought a solar buy pack plan, oncor says there is more surplus in a grid that I should get credit but so far I don't get any. Regretting staying with them.
The worst service provider ever
I missed a payment due to my credit card expire and they disconnect the service one month before the notice period and when i called them they are not ready to accept it and the customer service person was happy when i said i will cancel the service.
Don't expect to pay your bill on time
Every month my due date is different. When we first signed up, our bill was due on the 21st of the month. The next month, I saw I was late since now it was due on the 18th. I changed on my calendar to reflect the new due date. Again this month, I'm past due because my due date has changed again! You can NEVER get an actual DUE DATE! Expect to be late on every payment. No doubt this is to force you to allow them into your bank account via monthly debit! Very unethical in my opinion
Bait and Switch Billing
I signed upp for $.020 per/kw and free nights. When I received my bill, I noticed I was being charged $0.2966666666. I called to discuss and was told my bill is correct because I'm getting a discount for free nights. Can someone please let me know how TXU is allowed to upcharge you after you have signed up for the plan of your choice? If you are looking to switch to TXU, read the invisible fine print carefully...meaning, it doesn't exist and they are not going to tell you they are going to charge you more.
The $600 Gift Card Ramifications
Buyer Beware of the frequent $600 free gift cards offered by TXU. The always available sales reps are very excited & anxious to sign you up even if youre just calling to get info about the offer. Although they have cheaper rate plans they only offer you higher priced plans to make up for the free gift cards. These rates are fixed for 3 years & come with high early termination fees. The excited sales reps encourage & pressure you to sign up right away. They promise to take care of your current early termination fees. What my rep did NOT clarify to me was that TXU does NOT pay this fee it is deducted from your upcoming monthly bills. In my case it was 3 months. However, my current provider demanded the fee upfront & I did not have the funds to pay it up front. That became my own problem. TXU does NOT reimburse your current provider & they NEVER issue checks to them. They just get the ball rolling immediately by cancelling your existing contract as soon as you sign up! The full $600 gift cards are issued over a period of 2 years to make sure you dont cancel their services prematurely. They dont need to worry the hefty early termination fee is their backup. The supervisors & customer retention department reps I spoke to did not seem to care about my problem and did not bother to polite or patient. I cancelled my policy and resigned with my original provider where I now have to pay my early termination fee myself. Based on my experience I see this offer as a scam.
Albert - Your opinion and feedback are important to us. Please email your account/contact info to TXUECares@txu.com.
— TXU Energy on August 22nd, 2024
Lied on Phone about Termination Fees
We called and asked if there were termination fees for our account and they said it would be $300. We have one property and one business, but for some reason there are two addresses (9513 and 9513 1/2). They did not tell us it would be $300 per address. When asked why they told us a lie, they just said "refer to the contract" and did not take responsibility for misleading us on the phone. After spending $20k with them, this seems petty and short-sighted. Do not recommend.
Zach - Your opinion and feedback are important to us. Please email your account/contact info to TXUECares@txu.com.
— TXU Energy on August 22nd, 2024
Switched to TXU from Gexa for SolarBuyBack BIG mistake
I decided to switch from Gexa Energy to TXU, because TXU stated they were offering the same deal as Gexa Energy for their solar buyback plan with just a slightly higher base fee, but for a three-year contract instead of having to renew every year. I believed them, and signed up for the plan that is supposed to sell and buy energy at the same cost, with a $14.95 base fee, and delivery fees that every service provider has. I have received two bills from TXU since switching to their plan, and the bills have been significantly higher, because they are putting the credits (the energy they buy back) in a bank that they are not allowing us access to. When I called TXU to question this the first person I spoke to kept putting me on hold, and then getting back on the line to tell me that he has checked with his assistant and the credits have been applied to bills already and that is what we owe. It took me three times at explaining their bill to them, and how the simple math works, for him to decide maybe I was right, but he did not know and needed to transfer me. The next person I spoke to basically told me they could not do anything because credits could not be used towards fees, and I was producing more than I was using. He stated the fees had to be paid every month regardless. I have never seen this kind of business, where they can hold peoples money, and charge them for things they are not utilizing.
Great Customer Service!!
Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges.
Tammy - We appreciate your feedback. Thank you for sharing your positive experience!
— TXU Energy on August 22nd, 2024
How they got the favorable rating reviews?
This energy company offers the worse overall experience
When we signed up for TXU business, it was after researching the internet for better energy providers in TX. Although, we were aware that they we werent the least expensive.
From the moment we signed up, TXU heavy foreign-outsourcing incompetence haunted us consuming our last ounce of patience. They were determined to look bad even when it was time for us to pay the first bill which they sent to someone who had access to the business account over ten years ago and was no longer with our company, ignoring the new lengthy application setup we created with them at the onset.
The horrific experience encountered makes what social media publicized buying favorable reviews highly believable
Do not use automatic payments!
I canceled my service at the beginning of January when I moved and I paid the balance due them. They then charged me $155 for the next month using my bank information. When contacted, they claimed they dont do their own billing and it would take as much as 5 days to verify the overpayment. (I guess that means they cant access key details of customers accounts?). They verified the overpayment and promised to issue a check, its now late April, I still have no refund, and whenever they are contacted, its just more excuses and the proverbial the check is in the mail. I would choose a different provider and pay month by month.
I was assigned to TXU Energy by mistake. TXU Energy refuses to cancel my account.
Dear TXU:
I was assigned to TXU Energy by mistake. TXU Energy refuses to cancel my account. Please assist me in closing this account.
I registered with Abundance Energy well before the deadline set by LPL for provider changes. I received confirmation from Abundance that I was its customer.
A few weeks later I received the Oops! postcard from LPL indicating that I neglected to choose a provider and that I was assigned to TXU. This postcard was widely reported on multiple broadcast and on-line news sources as a mistake.
Since then, I have received three notices from TXU indicating that I am its customer and that it will soon bill me.
I informed Samantha at Abundance Energy of this problem. She said that there was nothing she could do and that I should call TXU.
I called TXU Energy today. I spoke with Ashley. I confirmed with her my identity by giving her the account number TXU assigned to me [9000 6576 1434]. I also confirmed with her my address. She claimed to know nothing about the Oops! postcard mistake.
Ashley refused to close the account. I asked to speak with her supervisor. She refused. She demanded my drivers license number. I refused as she already confirmed who I was through my account number and my address. I again asked to speak with her supervisor. She agreed and put me on hold.
After a few minutes on hold, it was obvious that TXU was not going to take my call. I hung up.
Gregory Wood
5001 Chicago Ave, Apt 14
Lubbock, TX 79414
Solar buyback plan sucks
Watch out for the little * in the description. Unlike other companies, the base charge and TDU charges are not offsetable so they are bleeding you dry every month regardless of how much energy credit you have. Go elsewhere. Silly me, I'm stuck for the duration.
TXU HAS THE HIGHEST RATES
I was forced to switch From TXU to Another Electric Co. (EnergyOgre) because of Extremely High Rates! My bills were Doubled from last year 2022 and I can't even buy food. Their Customer Service Dept. Won't help people like me.
Btw... I had been with TXU for over 14 years with No Disconnections! I am still a "NoBody" to TXU.
TXU Scam
Sales person told me 9.1¢ per kwh, but when my First Bill came , it was 14.9¢ per kwh.I certainly would not recommend TXU ,and their CS people are certainly NO help at all.....BEWARE. I'm going back to my previous provider,,Gexa, at least they are honest. Shame on me for leaving them..I was told by TXU , that I would be getting a better rate with them.........NOT.
Account charge off
I received notice of an outstanding bill from a collection agency that TXU hired. When I tried to login to the TXU portal to see what my last payment was and what usage they are billing me for, I learned I cannot login into the portal as the account has been 'closed'. I am unable to access all account history to determine if this is a legitiment charge or not. I responded to the collection agency asking for account history, last payment, billing usage, etc. and received no response. I submitted a request through TXU's online contact us form, and received no email follow up. I then woke up to a TXU account charge off on my credit report. I'm happy to pay this matter in full if it is a legit claim, but without access to account history I cannot tell. Now that a charge off has been reported on my credit report, I won't pay it unless the claim is legit and the charge off is deleted.
Tammy - We appreciate your feedback. Thank you for sharing your positive experience!
— TXU Energy on August 22nd, 2024