TXU Energy Customer Reviews
We've been collecting customer reviews for TXU Energy so you can get the inside scoop on what it's like to be a customer.
You can order TXU Energy Energy Plans online.
Ratings by Star
Featured Review
Great Service!
Very satisfied with TXU energy service and plans.
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TXU Energy Reviews
5 Star Reviews
TXU Energy has 22 five star eviews.
SATISFIED
I just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes.
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AMAZING Customer Service & New Rates!!
We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill.
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Great Customer Service Reps.
I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.
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Wonderful service
I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.
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Great Customer Service Chat Excellence!
I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!
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Prompt and professional. Not sure why another company took over the account??
I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.
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Chat experience
I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)
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We had power through bad times
Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!
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TXU Energy Reviews
4 Star Reviews
TXU Energy has 4 four star eviews.
Happy customer for a long time
So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.
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Great Customer Service Representation by Carolina C
I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!
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10+ years as satisfied customer
I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.
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TXU
TXU is pretty decent. Their customer service is also okay.
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TXU Energy Reviews
3 Star Reviews
TXU Energy has 5 three star eviews.
Will Be Changing Providers
TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.
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Price Plans
Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service
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Decent
I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.
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Luci
This company is pretty good, people try to help you most of the time
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Oncor - OK
Good deal
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TXU Energy Reviews
2 Star Reviews
TXU Energy has 13 two star eviews.
Bad Customer Service
Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all.
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Scam and rip off ( charged a return fee on a debt card ) Really ?
So I just got off the phone with a txu customer service agent to inquire why my scheduled payment had not been posted to my account . As the agent looked up my account she tells me that the payment was denied by the bank and was returned . I said excuse me the money is there . She said no ma'am it is not . She then told me on my new to bill I would have a return check fee . I said ma'am this is my debt card no check has been used . She said well there would be this charge on my next bill due to it being returned .I hung up at this point and went to the bank . I sat down with the banking agent and asked why my txu bull payment was returned . The banking agent then tells me THAT NO txu bill payment had even came through . I then pull up my txu online account to discover that the scheduled payment had been canceled . I called txu back to give them all of the information that i had to hear that oh well i would still be charged a return checkfee . This is the final straw on top of several other billing problems . I'm gone , we are looking for new electricity providers
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Would no longer give 10.2kwh rate after 1 year
Intro price for 2 years was 9.2kwh, then it jumped up as a month to month because we where not aware of any contract! Never had a contract with TXU, and was a customer with them for over 20 years. 4 years ago, I stopped being a customer and changed to Reliant. Next 18 months was a nice low rate, the last 4 months was night mare...15.0kwh with 300-400.00 bills. Next came around a door to door sales woman, with TXU who gave a 9.0kwh we went back to TXU, now in 2013, we have switch again from TXU to StarTex. TXU would not give us the 9.2 rate nor even the 10.2 rate, contact at 10.2 rate was for 1 year, and just expired. Now we have StarTex @ 9.4. we will see how much the difference is shortly.
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TXU is way more expensive than everyone else
Dont believe their lies about cash back, coupons, free nights etc. . They still gouge you and laugh at you by throwing those Papa Johns coupons.I have been with them from 2003 and never realized how much more I was paying till recently when I went to powertochoose.org and compared.They not only charge higher KW/hr rate, but their TDU charge and other exotic named line items is a ripoff. You can find more info here http://www.txu.com/residential/customer-care/tdu-delivery-charges.aspxTheir TDU is an extra 2.62 c per KW/h plus a fixed fee of $6.24I switched to Summer Energy under a 12 month promo plan and I am paying 7.8c per KW/hr plus a base charge of $2.97 ... thats it.I was going back on TXU bills and every month I was paying $40 - $100 (depending on usage) more with TXU compared to what I would have paid with Summer Energy.They did call me and sent me $250 debit card to switch back !! They will recover that in the first couple of months of their new 2 yr contract .... I am never going back to TXU.Check with powertochoose.org and find companies that clearly state what the charges are in the Electricity fact label and dont charge usage based TDU.
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Customer Service doesn't know how to explain the bill
I have Month-to-month plan, the same one that I have since my company set up for me when relocated. After huge value on last summer, I called TXU Customer Service to understand how billing works - specially about Gas Surcharge that represented more than 50% of the bill amount. Customer representatives (more than one attempt) couldn't explain. After asking about other options, they merely could explain what I could read and understand readint their website. Now, before summer comes, I will try other company.
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TXU Energy Reviews
1 Star Reviews
TXU Energy has 205 one star eviews.
Scammed and was lied to
Txu Energy is the worst light bill company ever they lied to me about how my bill was gonna be more cheaper they are liars and the are frauds never ever believe there lies!!!!
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Shady TXU energy company
Shady energy company will not honorShady energy company will not honor night and week credit. I was signed for electric power and the were night and weekend free power. After a month use the TXU energy, the company charged full amount electricity used. It will not honor the night and weekend as it promised on TV advised. Sad energy company.
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About the payment and billing
I don't understand on why y'all offer things then y'all cost more money to do so that isn't fair I've been with y'all for over 10 yrs I don't trust txu anymore!! It definitely looking for a new electric company
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Stay away from TXU
STAY AWAY from txu energy! I have a 2 bedroom apartment, don't use much electricity at all. My bill is around$ 285 to $300 a month. This is the worst electricity company around. Not to mention their customer service is absolutely horrible. Switching and can't WAIT to get away and pay a normal electric bill again.
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