TXU Energy Company Reviews

We've been collecting customer reviews for TXU Energy so you can get the inside scoop on what it's like to be a customer.

Compare TXU Energy Energy Plans

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Our Take on TXU Energy's Reviews

Our Rating:
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How We Rate

We aggregate data from multiple sources, including our customer reviews, rates, Public Utility Commission statistics, JD Power ratings, Better Business Bureau, and surveys.

My Take: By Matt Oberle - Sept 8, 2025

TXU Energy is the single largest electricity provider in Texas, and have been selling electricity even before Texas deregulated back in 2001. As a result, there's a lot of bad reviews for TXU from customers, which isn't surprising. This is not the same story that their PUC complaints tell, as tracked by the PUC, but we're here to talk about TXU reviews. The biggest gripes from customers seem to be high plan pricing and long customer service wait times. Of course, when you have as many customers as TXU, there's also going to be more complaints.

Electricity Plans for TXU Energy

Houston - Centerpoint Service Area Plans

Plan Term Rate
Smart Break 12 12/months 10.9¢/kWh
Clear Deal 12 12/months 13.5¢/kWh
Clear Deal 24 24/months 14.5¢/kWh
Solar Value 12 12/months 14.9¢/kWh
Simple Rate 12 12/months 17.2¢/kWh
Ultimate Season Pass 12 12/months 18.7¢/kWh
Free Nights & Cool Summer 12 12/months 18.9¢/kWh
Flex Forward 1/months 19.2¢/kWh
Solar Saver 12 12/months 19.8¢/kWh
Saver's Discount 12 12/months 21.0¢/kWh
Saver's Discount 24 24/months 22.2¢/kWh
Rates as of Jun 10, 2026 at 02:30 PM

Dallas - Oncor Service Area Plans

Plan Term Rate
Smart Break 12 12/months 11.9¢/kWh
Clear Deal 12 12/months 14.5¢/kWh
Clear Deal 24 24/months 15.5¢/kWh
Solar Value 12 12/months 15.9¢/kWh
Simple Rate 12 12/months 18.2¢/kWh
Ultimate Season Pass 12 12/months 19.6¢/kWh
Free Nights & Cool Summer 12 12/months 19.9¢/kWh
Flex Forward 1/months 20.2¢/kWh
Solar Saver 12 12/months 20.7¢/kWh
Saver's Discount 12 12/months 22.0¢/kWh
Saver's Discount 24 24/months 23.2¢/kWh
Rates as of Jun 10, 2026 at 02:30 PM

Lubbock - LPL Service Area Plans

Plan Term Rate
On Your Terms 1/months 17.5¢/kWh
Simple Rate 12 12/months 18.0¢/kWh
Ultimate Season Pass 12 12/months 19.4¢/kWh
Free Nights & Cool Summer 12 12/months 19.5¢/kWh
Rates as of Jun 10, 2026 at 02:30 PM

Best TXU Energy Plans as reviewed by Texas Electricity Ratings

Simple Rate 12

Our Rating:
Plan Term: 12 Months
Plan Type: Fixed Rate

TXU's Simple Rate 12 plan is a fixed rate plan. What that means is that the kWh rates between the usage levels of 500, 1000, and 2000 are pretty close together, so there won't be any big bill fluctuations based on usage. Unfortuantely, the Energy Charge on this plan is still extremely high, 25% higher than some other's weve seen, and the rate in question doesn't seem in include transportation fees from the utility. What that adds up to is almost certainly an exremely high bill every month. The plan also has a very high monthly recurring charge of $9.95 a month, which is pretty standard for TXU. There are similar plans on the market for much, much cheaper.
thumb_upPros:
This is a flat rate, so there won't be any big bill surpsies month to month.
thumb_downCons:
This plan is still expensive, so in some ways, the bill will be an unpleasant surprise every month.

Clear Deal 24

Our Rating:
Plan Term: 24 Months
Plan Type: Tiered Rate

Honestly, this plan looks pretty similar to TXU's Saver's Discount 24 plan. They're both 24 month plans, and they both have bill credits. The Clear Deal 24 plan's bill credit is also $30, but it kicks in at a usage of 800 kWh, as opposed to 1200. The Energy Charge is still extremely high, however, so you'll find to squint to find any savings from the bill credit. The plan also has a $9.95 base monthly charge, and the plan doesn't include any TDU delivery charges. It's a 2 year plan, so you won't have to worry about any market pricing volatility for awhile, but locking in at high rates doesn't seem all that attractive, either.
thumb_upPros:
This plan has a bill credit.
thumb_downCons:
Even with a bill credit, this plan is expensive.

Flex Forward

Our Rating:
Plan Term: 1 Months
Plan Type: Month-to-Month

TXU's Flex Fowrad Plan is TXU's month-to-month/variable electricity plan option. Most electricity companies have a month-to-month plan. The benefits of this plan are that there is no contract, therefore no cancellation fees. The downside is your rate can fluctuate month-to-month by the provider, and that adjustment is rarely, if ever, cheaper. The risk is you can pay double the rate from month to month before you even notice.
thumb_upPros:
This plan has no contract and no cancellation fee.
thumb_downCons:
This plan's rates can fluctuate month-to-month, sometimes substantially.

Saver's Discount 24

Our Rating:
Plan Term: 24 Months
Plan Type: Tiered Rate

Where to start with TXU's Saver's Discount 24 plan? There's a lot going on here. For starters, it's a fixed rate, with a bill credit $30 at 1200 kWh of usage. But the Energy Charge is extremely high, so there really aren't much in the way of savings, even if you hit the bill credit. It's a two year contract, so you don't have to worry about price volatility for awhile, but at the same time, this rate is not competitive so locking in might not be the best idea anyway.
thumb_upPros:
This plan has a bill credit
thumb_downCons:
This plan is still extremely expensive

Clear Deal 12

Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate

Honestly, this plan Is just the 12 month version of the Clear Deal 12 plan from TXU. Same Bill Credits, same thresholds, just a different term and different cancellation fee. The Clear Deal 12 plan's bill credit is also $30, and kicks in at a usage of 800 kWh. The Energy Charge is still extremely high, however, so unless you're the owner of a small home who doesn't use too much electricity, the plan rate will feel high. The plan also has a $9.95 base monthly charge, and the plan doesn't include any TDU delivery charges.
thumb_upPros:
This plan has a bill credit.
thumb_downCons:
Even with a bill credit, this plan is expensive.

Solar Value 12

Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate

This TXU plan has a bill credit at 800 kWh usage, but the energy charge is so high it might not feel like much of a discount. Additionally, there is a $9.95 monthly recurring charge, and a $150 cancellation fee. It is an environmentally friendlly plan, utilizing 100% green energy, so customers can feel good about having a low carbon footprint and being good to mother earth.
thumb_upPros:
This plan has a $30 Bill Credit and uses 100% green energy.
thumb_downCons:
This plan is more expensive than the market average.

Saver's Discount 12

Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate

TXU's Saver's Discount 12 is a plan being offered by TXU? It's a fixed rate plan, with a bill credit $30 at 1200 kWh of usage. But the Energy Charge is extremely high, so there really aren't much in the way of savings, even if you hit the bill credit. It's a one year contract, so you aren't hedging against market pricing volatility for very long, but at the same time, this rate is not competitive so you're not avoiding market volatility for long, nor are you saving money.
thumb_upPros:
This plan has a bill credit
thumb_downCons:
This plan is still expensive

Looking for more? Compare all available Plans

TXU Energy Reviews FAQ

How can I find reviews for light companies in my area, such as TXU Energy?

Finding reviews for light companies in your area, including reputable providers like TXU Energy, is made easy with Texas Electricity Ratings. Our platform offers a dedicated section featuring customer reviews for TXU Energy, allowing you to access valuable insights from real customers who have experienced their services firsthand. You can explore the experiences of customers who have chosen TXU Energy and other providers, helping you make an informed decision about the best options available for your electricity needs. Discover the opinions and feedback of fellow residents to find the right light company for your home or business.

TXU Energy Rating and Review Summary

There are 474 total reviews for TXU Energy, with an average rating of 1.4/5.

Company Stars Rating Reviews
TXU Energy
1.0/5 1
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Account Management
Likely to Recommend

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Recent 1 Star Reviews

Fraud bill
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.

PAUL, SUSHIL from 7519 on March 29th, 2024

All Reviews By Date

Fraud bill
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.

PAUL, SUSHIL from 7519 on March 29th, 2024