TXU Energy Company Review

We've been collecting customer reviews for TXU Energy so you can get the inside scoop on what it's like to be a customer.

You can order TXU Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for TXU Energy

Texas Electricity Ratings can help you find the best TXU Energy electricity plan. Below are the lowest priced TXU Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from TXU Energy

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Plan Term Rate
Clear Deal 12 12/months 15.9¢/kWh
Clear Deal 24 24/months 16.9¢/kWh
Solar Value 12 12/months 17.5¢/kWh
Rates as of May 25, 2024 at 08:25 PM

Dallas Electricity Rates from TXU Energy

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Plan Term Rate
Clear Deal 12 12/months 15.5¢/kWh
Clear Deal 24 24/months 16.5¢/kWh
Solar Value 12 12/months 16.9¢/kWh
Rates as of May 25, 2024 at 08:25 PM

Best TXU Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review

Simple Rate 12

(4 / 5 Stars)

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TXU's Simple Rate 12 plan is a fixed rate plan. What that means is that the kWh rates between the usage levels of 500, 1000, and 2000 are pretty close together, so there won't be any big bill fluctuations based on usage. Unfortuantely, the Energy Charge on this plan is still extremely high, 25% higher than some other's weve seen, and the rate in question doesn't seem in include transportation fees from the utility. What that adds up to is almost certainly an exremely high bill every month. The plan also has a very high monthly recurring charge of $9.95 a month, which is pretty standard for TXU. There are similar plans on the market for much, much cheaper.

Clear Deal 24

(2 / 5 Stars)

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Honestly, this plan looks pretty similar to TXU's Saver's Discount 24 plan. They're both 24 month plans, and they both have bill credits. The Clear Deal 24 plan's bill credit is also $30, but it kicks in at a usage of 800 kWh, as opposed to 1200. The Energy Charge is still extremely high, however, so you'll find to squint to find any savings from the bill credit. The plan also has a $9.95 base monthly charge, and the plan doesn't include any TDU delivery charges. It's a 2 year plan, so you won't have to worry about any market pricing volatility for awhile, but locking in at high rates doesn't seem all that attractive, either.

Flex Forward

(2 / 5 Stars)

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TXU's Flex Fowrad Plan is TXU's month-to-month/variable electricity plan option. Most electricity companies have a month-to-month plan. The benefits of this plan are that there is no contract, therefore no cancellation fees. The downside is your rate can fluctuate month-to-month by the provider, and that adjustment is rarely, if ever, cheaper. The risk is you can pay double the rate from month to month before you even notice.

Free Nights & Solar Days 12 (8 pm)

(2 / 5 Stars)

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TXU's Free Nights & Solar Days 12 plan is one of an increasingly popular kind of Texas electricity plan we call Time of Use. In this instances, the energy in a household is "free" for a certain window of time, usually at night, and customers pay a higher energy charge during the rest of the time. This is a good plan for folks who, say, drive an electric vehicle and schedule their charging to happen in the middle of the night, or for technical people who will heat or cool their home during the night and raise their thermostat during the daytime hours. That being said, even by Time of Use standards, this plan is still very expensive with an exremely high energy charge during the non-free time windows. It's also one of the TXU plans with a very high monthly base charge of $9.95.

Saver's Discount 24

(2 / 5 Stars)

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Where to start with TXU's Saver's Discount 24 plan? There's a lot going on here. For starters, it's a fixed rate, with a bill credit $30 at 1200 kWh of usage. But the Energy Charge is extremely high, so there really aren't much in the way of savings, even if you hit the bill credit. It's a two year contract, so you don't have to worry about price volatility for awhile, but at the same time, this rate is not competitive so locking in might not be the best idea anyway.

Rates as of May 25, 2024 at 08:25 PM
Looking for more? Compare all available TXU Energy Plans

TXU Energy Reviews FAQ

How can I find reviews for light companies in my area, such as TXU Energy?

Finding reviews for light companies in your area, including reputable providers like TXU Energy, is made easy with Texas Electricity Ratings. Our platform offers a dedicated section featuring customer reviews for TXU Energy, allowing you to access valuable insights from real customers who have experienced their services firsthand. You can explore the experiences of customers who have chosen TXU Energy and other providers, helping you make an informed decision about the best options available for your electricity needs. Discover the opinions and feedback of fellow residents to find the right light company for your home or business.

TXU Energy Rating and Review Summary

There are 474 total reviews for TXU Energy, with an average rating of 1.4/5.

Company Stars Rating Reviews
TXU Energy
1.4/5 474
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Likely to Recommend

Recent 5 Star Reviews

Great Customer Service Reps.
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I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.

Mel Spiller from Odessa, TX on October 30th, 2022
Wonderful service
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I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.

Joe Larkin from Plano, TX on April 25th, 2022
Great Customer Service Chat Excellence!
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I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!

Cynthia B. Cade from on March 25th, 2022
Prompt and professional. Not sure why another company took over the account??
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I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.

Eric Crockett from Houston, TX on October 17th, 2021
Chat experience
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I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)

ValWyn from Spring, TX on August 18th, 2021
We had power through bad times
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Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!

Bweave from Spring, TX on February 21st, 2021
Great customer service rep.
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I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness

Heather G. from Whitewright, TX on May 26th, 2020
TXU Energy
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I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.

RAC from Waco, TX on March 5th, 2020
Texas energy
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Nikki was extremely helpful and friendly when I had questions about my bill.

Shannon from Houston, TX on July 18th, 2019
His name is Irwin!
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I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin

Wanza from Arlington, TX on July 8th, 2019
Free nights
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The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill.

Kay from Houston, TX on February 10th, 2019
SATISFIED
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I just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes.

MONICA from Houston, TX on August 25th, 2017

Monica - Welcome to TXU Energy! Thanks for sharing your positive experience.

TXU Energy on September 26th, 2017

TXU Saved me from CIRRO energy nightmare.
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I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles.

Dianna E. from Slidell, TX on July 18th, 2017
Best Savings in Texas
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The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!http://www.urefer.com/referral/1878/3495747/s/11

John from on December 16th, 2016
Easy transition
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Just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now.

Willie (Ghost) Lopez from Fort Worth on December 15th, 2014
Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.
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People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you... I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc... THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.

Avieser Trevino from Arlington on December 11th, 2014
AMAZING Customer Service & New Rates!!
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We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill.

Donna from Coppell on September 5th, 2014

Donna Thank you for sharing your positive experience with us! We are glad to hear you are satisfied with our service. We look forward to serving you for many more years to come.

TXU Energy on September 29th, 2014

Stability and honesty!
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Had to get off of star Tex since they jacked my rate way up in July. TXU gave me some stability and now I know what my bill will be next month. Great company!

Jimmy D. from Allen on August 18th, 2011
Effortless, no hidden charges
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I have had a good experience with TXU, cheap, easy, and their electicity is good quality.

Joe from Big Bend on February 9th, 2011
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After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part.

Nate from Dallas on March 23rd, 2010
Very happy with them & their professionalism
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They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english.

TB from Cypress on July 3rd, 2009
TXU
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I have always received excellent service with TXU. They offer plans you can lock into that gives you a very resonable rate.

Anonymous from Dallas on July 1st, 2009

Recent 4 Star Reviews

They have helped me so many times
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After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing.

Victor A from Commerce, TX on April 22nd, 2022
Caring staff
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They always work with me. Oscar R was awesome in customer service.

C. Tyler from Houston, TX on February 11th, 2022
Extension
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Ive been having a hard time keeping up with my bills due to being diagnosed with cancer. I was able to chat Online with Kathya G. And was able to get the extra day I needed to pay my bill before being disconnected. Great service!

Lauren Perez from 78106 on January 18th, 2022
Rate TXU
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Angel was awesome at helping me out with my account problem.

Lisa Applegarth from Santa Fe, TX on October 23rd, 2021
Using pay my bill from online billing
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Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

Celestine Brow from Dallas, TX on July 28th, 2021
Great Customer Service Representation by Carolina C
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I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

LiLi S from 70521 on February 25th, 2021
Good service
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I love that my lights are free after 8

Qemiya from Wills Point, TX on December 1st, 2018
Customer for over 5 years
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I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone!

MrsWoods from Houston on December 9th, 2016
10+ years as satisfied customer
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I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.

Put_zel from Hamilton on April 19th, 2016

We appreciate your loyalty. Thank you for trusting TXU Energy to power the special moments in your home.

TXU Energy on July 20th, 2016

Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend
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I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend!The promotional code is entered at www.txu.com/friend when you sign up with TXU.

B from Corpus Christi on February 8th, 2016

B - Welcome to TXU Energy! Thank you for trusting us to power the special moments in your home.

TXU Energy on March 10th, 2016

TXU
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I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others

Chikyra from Arlington on December 30th, 2015

We appreciate your business Chikyra. Thank you for choosing TXU Energy!

TXU Energy on February 9th, 2016

Great Experience with TXU
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I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps. Thank you TXU.

Krishna from Houston on October 20th, 2014

Krishna We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!

TXU Energy on October 30th, 2014

Pricey, but Good Service
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I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower.

Brad from Cedar Hill on July 8th, 2014

Brad Thank you for sharing your positive experiences with us. We recognize its a highly competitive market out there, and were proud to be the leading provider. Please consider emailing your contact information to SocialMedia@txu.com and we will be more than happy to assist you with renewing your service plan. We value your business and look forward to hearing from you.

TXU Energy on July 9th, 2014

What's with all the negative reviews?
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Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing.

Cuong from Houston on November 24th, 2013
OK Service
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Would recommend TXU to anyone. Very professional and their weekly usage report is a big helpin understanding my use profile and the ultimate billing.

Gerald Reynolds from Pantego on June 21st, 2013
Happy customer for a long time
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So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.

Josh from Corinth on December 22nd, 2012
Satisfied Customer
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Super service!!! Minimal disruptions.

Bill Oldright from on April 26th, 2012
Great
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I wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!!

Ba from on November 15th, 2011

Ba, Thank you for the positive feedback! We currently do offer new plans with longer terms and increasing cash back rewards! Please email us at socialmedia@txu.com to discuss further! Thanks TXU Energy

TXU Energy on March 7th, 2012

TXU
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Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality.

Anonymous from on September 9th, 2011
Great Service!
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Very satisfied with TXU energy service and plans.

Virginia from Mcallen on July 30th, 2011
Great company!
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Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay.

Jeff B. from Prosper on July 10th, 2011
Really great experience
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I have had quite a few different electric companies: Direct Energy, Stream, and Relaint. Of these companies, Reliant was about the only one up to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive. TXU gave me rewards every year! I am pretty darn happy.

Whizbang from Houston on June 27th, 2011
Customer Service Excellent
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I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues. Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with. I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck!

Jana from on April 13th, 2011
TXU
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TXU is pretty decent. Their customer service is also okay.

Myra from Waco on April 7th, 2011
Great company! Easy service.
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Easy hook up and I can monitor my usage with their online tools.
Never had a problem.

Jerry Kelly from Dallas on March 26th, 2011
TXU or the cheaper services?
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I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about. The billing was fine. Again no complaints. When I left, they refunded my deposit as they said they would. Again no complaints. Now I am looking to start electric service at a new place. I am wondering if the companies with cheaper rates are a good idea. But looking at these reviews, it appears that some of these reviews are not by customers but by competitors. This makes it harder to decide if there is an advantage to the cheaper services. I know TXU and have not a single complaint. I will probably use them again.

William N from Terrell on September 7th, 2010
Good Experience
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I have done business with TXU for many, many years, and I've never had a problem with the electricity service or the customer service. I have stayed with them because I know what I'm getting. The cost may be a little higher than others, but it is also not the highest. Paying a little extra is worth the satisfaction.

Anonymous from on August 6th, 2010
TXU
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TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the current bill. I've mentioned this to them, but no dice. It's tremendous overlap. Otherwise, I believe they have decent rates. I will also receive a rebate check from them in January for 1% of what I have paid into the system for the previous year.

Rich from Spring on July 13th, 2009

Recent 3 Star Reviews

Updating e-mail
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Mr. E.Diaz helped me get my e-mail address updated, was thorough and fast.

Norma from Dallas, TX on December 29th, 2021
Will Be Changing Providers
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TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.

Robert from Justin, TX on November 7th, 2021
My bill is CONSISTENTLY HIGH
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I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

Maria from Corpus Christi, TX on July 6th, 2021
No class when leaving TXU
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I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

Jeff Jarabek from Allen, TX on June 12th, 2020
Billed for disconnect notices?
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My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am on free nights. I was told that I was charged an additional fee because they sent a disconnect notice?? This is a joke! I can understand charging for an actual disconnect, even though, all they have to do is hit one key on their computer terminal to reconnect but why charge for sending me a notice? And why change $50-$60 ??

Michele from Pearland on January 19th, 2017

Your opinion matters to us. Please email TXUECares@txu.com so we can help.

TXU Energy on February 2nd, 2017

Price Plans
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Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service

Eddy from Fort Worth on June 29th, 2016

Eddy - We apologize for the inconvenience and we're here to help. Please email your account and contact info to TXUECares@txu.com and we will contact you right away.

TXU Energy on July 21st, 2016

Decent
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I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.

Michael from Waco on May 25th, 2016

Michael - We apologize for the inconvenience and will work to get this issue resolved. We appreciate the feedback. Thank you for choosing TXU Energy!

TXU Energy on July 20th, 2016

TXU Free Nights Program Canceled
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I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in daylight hours. I was being charged for both the energy I consumed in the daylight hours and the energy I delivered back to the grid. I could not get satisfaction from TXU so I complained to the PUC. I sent smartmetertexas.com data to illustrate my issue to the PUC. Smartmetertexas.com data is the actual TDU data from all Texas residents with smart meters. TXU has corrected my bills finally effective 12/24/13. Merry Christmas to me! Interestingly enough the Free Nights program has been canceled as of today 1/8/2014.I suspect I had something to do with that. I think there was something very wrong with the billing on the Free Nights program. Anyway, I analyzed my own data, won my case, and would love to analyze yours too! Contact me at lucihundley@yahoo.com if you would like me to analyze your data for you. TXU will correct it if you have been improperly billed. But you must have data. If you don't know how to get it and analyze it I can do it for you "Feeling" like your bill is too high is not good enough. Data is needed! And I can get it for you! TXU is NOT using TDU data to bill you for Free Nights. They are using algorithms and percentages. But the Electricity Facts Label says they will use the ACTUAL TDU data. You will win your case if you send TXU the real data. And I can get it for you!

Luci Hundley from Rockwall on January 8th, 2014

Luci- Our Right Time SavingsSM plans (i.e. TXU Energy Free Nights and TXU Energy Free Weekends) are intended to help customers manage how they use electricity and save. Usage data is received in 15 minute intervals from your meter, which is maintained by your Transmission and Distribution Utility. Although these meters are more than 99% accurate, we also refer customers questioning their consumption to smartmetertexas.com as a non-biased comparison. Our TXU Energy Free Nights plan is still available for customers who wish to enroll and feel that they can benefit from the savings offered with this plan.

TXU Energy on January 24th, 2014

Residence
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Overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particular promotion I was asking about

Tony Diotalevi from Friendswood on August 30th, 2012
Good service and access but too expensive
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After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't made it more affordable to keep my business. Farewell.

Mike from Bedford on April 11th, 2012
THE VERIZON OF ENERGY
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It's my belief that TXU is the Verizon of energy rates. This company does not really care about giving you the best rate and they will not do anything to keep you until you cancel and then they call you asking why you left.

Gary from Euless on March 20th, 2012
For the rich.
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If you want electricity for the rich go with TXU. Yes they are great at mailing me a bill and cashing my checks. But it is 12.8 cents per kWh for 5394 of them. I am switching. By the way, my plan was called TXU Energy PriceGuarantee 24. The only guarantee I received was to get ripped off for 24 months.

Dwayne from Grapevine on September 25th, 2011
Get What You Pay For
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I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have always been able to get them at any time I needed to. Since I was one of the first 100 to sign up for automated online billing in the mid 90s - I have never had billing issues. 12 months ago I was finally forced to choose a plan and face the amount I have been paying for my electricity. UGH! yes, it is great service and you do get what you pay for - I pay one of the highest rates (their lowest rate is my selected 10.4 cents a kilowatt hour) and have no issues. I am unhappy that I am not rewarded for loyalty or get any of the other benefits that switching around gives you. $150 gift cards, $25 off your bill, NOTHING HERE!

Ehlmann from Azle on July 11th, 2011
Pricier than others
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Have to save every penny in these down times.
Will gladly pay an early termination fee of $200 to get out of a contract. Even with doing that my money should come back to me in about one and a half months time.

JB from Allen on July 10th, 2010
Luci
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This company is pretty good, people try to help you most of the time

Lea from Vernon on February 17th, 2010
Decent provider
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I have had a good experience with TXU. Their prices are not always the best, but they have never incorrectly billed me.

Matt from Spring on August 31st, 2009
My electric provider
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I am very pleased with TXU such as rates,service and their very pleasing attitude

Robert Gonzales from Dallas on August 13th, 2009
TXU isn't Bad
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I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bills have been lower than when I was with Reliant, and their online bill pay is convenient and easy, so that's a nice benefit as well. Overall, I'd definitely recommend them to others.

Stefan from Houston on June 2nd, 2009
TXU - Decent
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I had TXU for a couple years. Things I liked: Price was good and i got a visa card every year with $40-$60 in cash back - that was a nice surprise. Things I did not like - the login to the account management sucks. I like using the same password over. They force you to change to their password system that requires that you use one cap letter. Really a bad user experience. Otherwise - their rates were average.

Brent Schmidt from Fort Worth on May 26th, 2009
TXU was Decent
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I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from somewhere else.

Matt from Houston on May 2nd, 2009
Oncor - OK
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Good deal

Johanes from Dallas on March 10th, 2009

Recent 2 Star Reviews

Switch hold
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Iv been with company 3years and I moved to another apartment, and new apartment was on hold. I submitted forms to remove the hold. It's was Friday and Tuesday they didn't turn on electricity.im had a lot of stress , I lose my money and my son sick I cant do anything without electricity.
Bad customer service

Anthony Ext from Plano, TX on April 4th, 2023
Structured to Fail
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I have an office in 75150, because it is zoned in an industrial area, I have a commercial account. And because I travel for work, it's really inconvenient to come back to a dark office. I've been a TXU customer for about year and I HATE the fact that customers are set up to FAIL (e.g. autopay cannot be easily setup, certain terms have to be met. Disconnection notices are sent via SNAIL MAIL when my email address is on file) I'm tired of a company that does NOT listen nor care to help. I cannot wait to LEAVE.

Dexter Tan from Mesquite, TX on December 22nd, 2021
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Make pretty promises to get you to sign up but will screw you over once the contract is over...

An Unsatisfied Customer from Dallas, TX on February 28th, 2021
20 yr customer
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Folks I want to share how being lazy has cost me money, always put off shopping energy providers until I had another $600.00 electric bill (extra usage) due to my mother-in-law living her last days out with us (4 months, only thing I can justify a large bill with, and really nothing changed). I finally listened to my nephew and connected with Energy Ogre, I've had 2 full months with them and my bills have been $130.00 and $126.00, which just makes me sick for not looking into this sooner. A TXU Rep called to see what it would take to win us back and once I said we were now with Energy Ogre she said Thank You very much and hung up. SHOP ENERGY OGRE. I believe in Capitalism and I assure you TXU is capitalizing off the lazy folks like me. Shame on me for not looking into this years ago.

Sammy Valderas from Midlothian, TX on February 22nd, 2021
HORRIBLE CUSTOMER SERVICE, MULTIPLE OUTAGES
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If you call customer service when there is a power outage, expect to be talked to condescendingly then put on hold until you finally decide to hang up.Weve had TXU for almost six months now and have lost power at least four times for multiple hours at a time. Locked into a 12 month contract but as soon as that is up, were ditching this company for somewhere else.In a state where customers can CHOOSE their electricity company, youd think they would actually care about how they treat their customers.

Holly from Melissa, TX on February 14th, 2021
Its a Trap!
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The service was honestly fine when I was using it. However, I called and informed them I was going to be moving and instead of scheduling the service to be disconnected and the "Going to be Disconnected" issue on the website they kept my service going stating I specifically had to call and have the service disconnected! Be careful and look at more places! This one is just a trap in the end waiting to scam you out of as much money as they can get! Not to mention their customer service sounded like they were in India and I could only understand half of what was being said! Would not recommend!

Caleb from Dallas, TX on November 7th, 2020
Was calling to renew my Plan
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Called in to renew my TXU Plan because my current plan was expiring 12/2/2020.. Spoke with customer service rep at 5:38pm. He told me about the Precise Saver 24 Plan. But I was trying to see the difference between the plan I have now and the Plan he was speaking of. The customer service rep was acting as if I was getting on his nerves with my questions, like he did not want to be bothered with me. I found myself telling him if I am cannot ask you questions let me know and I will hang up, call back and speak to someone else. By this time I had no interest in what he was talking about, over it literally. Been with TXU for 2 years, and this is ridiculous.

Upset Customer from The Colony, TX on November 2nd, 2020
TXU is inconsistent.
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I have to call them every month. They give me the run around. The app is poor and inconsistent.

TXU....why? from Arlington, TX on June 22nd, 2020
A question about my reward for refer a friend about me and about the other person
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My experience was suck, i am so mad the 9 people talked to me do not know anything so why you hire people like these, everybody transfer me to somebody else.... stay on the phone for nothing simple question to know about refer a friend...that is all

Maha Bundy from Houston, TX on May 14th, 2020
Too expensive
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Simply put TXU is very expensive! My very first bill with TXU was over$500.00 the next over $600.00 . New appliances, air conditioner is on 78 when home and 80 when not at home ......bill is still expensive! My husband think that our bill is based on what they think we are using and not actual usage. Our home is 1,500 square feet. I can not recommend TXU Energy!

Jo from Missouri City, TX on August 18th, 2019
The guys went above and beyond!
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First of all I have to say this was one of the worst experiences ever. I would also like to add that these two gentlemen Rocky Rayos and Cosme Ortega out of Midland Texas went above and beyond for me trying to fix what happened to my electricity and why it took 3 days to get it back on after a mess up from the company. No offense due only to the fact these gentlemen were genuinely concerned and worked diligently to help me in figuring out what was going on and why. In my opinion the customer service was fantastic. The organization and something with dispatching is way off. Me and my two young boys went almost three days without electricity that was suddenly shut off three weeks after starting service. This was due to the wrong meter number as well as the wrong address. If these guys didnt care so much this review would not be good it would be horrible.

Tish Pullen from Midland, TX on July 13th, 2019
Bad Customer Service
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Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all.

JC1993 from Houston, TX on July 9th, 2019
POOR CUSTOMER SERVICE
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Our bill jumped from $303.33 to $607.51, with ZERO change in kWh usage. ZERO! TXU sttaes its an Oncor demand charge increase on out TXU BILL and Oncor states its a TXU issue. In 2 weeks we have spoken to 6 representatives, 1 supervisor, submitted a dispute and no one can explain Nor can they correct the bill. There supposedly is no one who can explain or fix it the issue. The just keep reading the disclaimer about demand charges. We explained in GREAT DETAIL that if they would just pull the invoice history they would see the exact kWh on one bill and compare that it is a $300 diff. The same invoices we will be submitting to TX Public Utility Commission. This easy fix has become such a nightmare. We never had these issues with Reliant at our old location.STAY AWAY FROM TXU

Winnie from Arlington, TX on April 10th, 2019
Not impressed
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Ive had them for 3 months now and the only time my bill was under 100.00 was the first month, it seems like it just keeps going up and up. Highly disappointing to a single mom of 4

Shayna from Krum, TX on February 24th, 2019
Don't be fooled
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After moving to Texas 18 months ago, this whole electricity business was very confusing. We were used to an electric company that charged one rate that was reasonable, no averages to confuse people, etc. While trying to learn on the fly about all these companies to choose from and all the different rates, we settled on TXU for a 6 month trial to see how it worked out. Overall, we were ok with the price during the 6 months, but when it came time to renew, TXU's prices suddenly doubled. After calling their customer service, we got no where, that's the price, take it or leave it basically. So we left, found a better energy company, but low and behold, TXU kept coming back to us wanting to renew and they offered all these great rates, but we grow weary of companies that play that game, just offer us your best rate right now, bottom line and TXU failed to do that.

Dennis from Round Rock, TX on March 10th, 2018
READY FOR A CHANGE
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L"m so fed up with this company issuing large bills every year right after the holidays , as if everyone puts up a Christmas tree and trims their house with lights. Whether it's cold or not, I always notice how the bill increases. It's time for a change, after years and years of being a committed customer. How can a single person, no children, no traffic in & out, but me have a bill that's FOUR HUNDRED and SEVENTY SIX DOLLARS???? Killeen temps don't drop that low. I haven't been robbed like that since they installed the so-called SMART METERS. I realize this is a review no one will ever see, because I noticed, all reviews are to the benefit of the company. It's okay, knowing it's going to grace someone's eyes will be fine. Calling doesn't help because it doesn't help, they stick to their guns. I never pay late, because there are extra charges, but now I actually feel raped!

Nmccarrell from Killeen, TX on January 26th, 2018
Switch from TXU to another provider efficiency, is economically advantageous, and blissfully easy.
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I have had TXU for at least 25+ years. I came to find that the MarketEdge program was not always easy to comprehend and the bills were difficult to interpret. So after 30+ years of service with TXU, I made the decision to switch service providers. I am now with MidAmerican Energy, a subsidiary of Berkshire Hathaway, the company principally the holdings of Warren Buffett. The company is tops in customer service according to the PUC, and the rate is much lower for 1,000 KwH--I am now paying approximately 7.5 cents per KwH.

William W. Cammack from Dallas, TX on September 5th, 2017
First bill was a surprise
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We were told that our bill would average around $45 each month. Our first bill was $79. The energy we used cost around $45, but we had to pay oncor as well. No one told us we would have to do that. So now we have to adjust our budget and hope that we can keep electricity in our apartment so since we can't pay the cancelation fee.

Mikayla from Grand Prairie, TX on June 18th, 2017
Don't believe them.
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Customer for decades. Switched from incandescent bulbs to CFL when they first came out. Lowered my bill by a hundred dollars. In this century switched to LEDS raised my bill by $ 150.00 monthly. Quessed meter charges. Made me buy a new $ 90.00 remote meter. Then a years later replaced it with a new remote reader that reads high in there favor. Blamed me even I had Electricians over here to check my euipment. Variable percent charges not converted to real numbers. Additional charges from ONCOR for delivery and line repair monthly.... Failure to properly switch electric discount plans as promised in writing online. Adding 3 percent charges to electric bill to give you a debit card to spend after a year. Looking for a new electric provider.

Screwed Over Senior Citizen from Fort Worth, TX on March 31st, 2017
Customer Service hangs up on you.
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After being asked my account # and details by three different people transferring me, it became a bit frustrating. I simply wanted to know if the account for the house I sold was payed and closed, while my service was transfered to my new home. One gentlemen told me I had cancelation fees. Another gentlemen said I didn't because I transferred. It quickly became confusing and monotonous as my last transfer was a young man. I told him it was a bit reputicious to transfer and continuously ask the same account info and security questions while never answering my simple question. He just hung up on me. I had to call back and get a manager to answer my question. She was kind and helpful, but during the entire conversation, it sounded like a party in the background with coworkers joking and laughing in the background about daily affairs. I didn't say anything because they may hang up agian. I'm going to start shopping for a new provider.

Rob Sutherland from Lindale, TX on March 29th, 2017
Overcharged and defrauded by customer service
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I just recently cancelled services with TXU, as I was relocating to Fort Benning, GA. After terminating my service, I was issued a final bill for 8 days not covered by the previous billing cycle. TXU claims that I used 1604 kWh in an 8 day period. I have an 8.75kW PV solar panel system. I have never used 1604 kWh of energy in any 30-day cycle since their installation. What is worse is that their website (TXU's own site, not a 3rd party host) states I only used 711 kWh during that 8-day period. While still excessive for what is typical, this more than doubled the bill. I lodged a complaint with TXU who returned a finding that the reading was verified based on historical trends of energy usage at my residence. This logic is absurd as I have never had an electric bill or energy usage like that in the 2 years since my solar panels were installed. This is blatant fraud in an attempt to rob me as I am leaving the state.

N. Early from Killeen on January 23rd, 2017

We understand a member of our team is currently working with you to resolve this issue. If you have any further questions or concerns' please email TXUECares@txu.com.

TXU Energy on February 2nd, 2017

Long time customer
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Billing and customer service is questionable? Not satisfied with either. Wouldn't recommend any of their services.

Quinton Bellah from Irving on October 30th, 2015

Quinton Bellah - Customer service is important to us and we regret that your experience has been unfavorable. We would love to hear more about your experience, please consider sharing details with us at TXUECares@txu.com.

TXU Energy on November 16th, 2015

Never again
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We signed up with txu when we moved into our new house. We were told free nights was our best bet. What a joke. Our bills were insanely high. I started heat/ac down during the day and tried to only run it during free times. Along with dishes and laundry and baths...anything that uses the water heater. Didn't make any difference in our bills. So we switched to reliant. Our bills are $200 each month!!! A third the amount of txu! And I have just been setting the heat/ac at whatever is most comfortable. Washing and drying clothes and doing dishes and everything the same but not any specific time of day. It was cheaper to pay to cancel our contract with txu and switch. We got our money back in less than 2 months with the much lower bills!

Sara from Magnolia on April 24th, 2015
Loosing too many customers
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Customer retention is key to profit earnings. I am new to the area and have seen a 200% increase in our bill. I believe in opportunities for you to keep my business but truly your customer service was unremarkable. I am willing to pay a premium for superb service but through my experience and after reading your reviews I have to dissolve our relationship. I hope your executives are reviewing your ratings because I am not sure how long you will be able to sustain your business with these practices.

Terence Kessee from Rowlett on June 21st, 2014

Terence We strive for customer service excellence and appreciate your feedback. As the #1 choice in Texas for electricity service, TXU Energy has a long-standing history of doing the right things for our customers right when they need it. We value your business and hope that you reconsider your decision. Please email SocialMedia@txu.com and we will be happy to review different options and products to find the one that is best for you.

TXU Energy on July 9th, 2014

Deceptive
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I was late paying my bill by one freakin day. I havent had service with TXU but for 6 months. I pay my bill in full, just a day late twice. I was shocked to see a $400 deposit attached to my bill last month and even more shocked at the customer service agents who handled my call. I especially liked how they called me a liar when I asked them why they didn't explain to me why no one stated there would be a deposit on accounts under 12 months that were habitually late when I signed up. They said oh , you were told. Um, no I wasn't! I switched to Payless Power and I am completely in love with their customer service.

January from Plano on May 11th, 2014

January Your business is important to us and were sorry to hear that youve switched. Deposits are necessary to protect retail electric providers (REPs) against unpaid accounts. It helps control costs, which benefits all customers by helping keep rates lower. TXU Energy is transparent in regard to disclosing information about when a deposit may be applied to your account and offers payment options to help avoid such fees.

TXU Energy on May 15th, 2014

Highest bills ever since Nov 2013
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Our electric bill has been higher than any we've ever received in over 8 years. In November 2013, our bill went from $170 to $525 in February. And what's with the TDU Delivery Charge of $120? This is ridiculous, as we have our thermostat programmed to 65 degrees. I called TXU and of course they said we had more usage during the last 4 months. I've had enough and we're searching for a new provider.

Alexander from Desoto on February 22nd, 2014

Alexander We apologize for the delayed response, TER has just posted your comment from February. We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and can be caused by a number of different factors, such as billing cycles, utility charges, weather factors and more. Your local Transmission and Distribution Utility (TDU) passes fees directly to all customers- no matter who the provider is- for the cost of maintaining poles, meters and wires (www.txu.com/tducharges). Please let us take a closer look at your account to see how we can help you by contacting us at SocialMedia@txu.com, include your account and contact information. We look forward to hearing from you.

TXU Energy on March 19th, 2014

Scam and rip off ( charged a return fee on a debt card ) Really ?
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So I just got off the phone with a txu customer service agent to inquire why my scheduled payment had not been posted to my account . As the agent looked up my account she tells me that the payment was denied by the bank and was returned . I said excuse me the money is there . She said no ma'am it is not . She then told me on my new to bill I would have a return check fee . I said ma'am this is my debt card no check has been used . She said well there would be this charge on my next bill due to it being returned .I hung up at this point and went to the bank . I sat down with the banking agent and asked why my txu bull payment was returned . The banking agent then tells me THAT NO txu bill payment had even came through . I then pull up my txu online account to discover that the scheduled payment had been canceled . I called txu back to give them all of the information that i had to hear that oh well i would still be charged a return checkfee . This is the final straw on top of several other billing problems . I'm gone , we are looking for new electricity providers

LeNae from Fort Worth on December 20th, 2013
TDU delivery charge fees
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The TDU fees are unfair.At the moment I have a 12 month fix rate at 7.3000 cents Per kWh with them.I have noticed that my TDU charges has over the past few months have sky rocketed.My TDU delivery charges has shot up from $50,$100,and now $111 dollars on my latest bill !!! I went back & looked at the Electricity Facts Label (EFL) piece of paper that they give you when one makes a deal with them.Anyways,I went & read the Electricity Facts Label (EFL) paper under the the "Disclosure Chart" heading,and there's a question on there that says "If my price can change,how will it change, and by how much?" Their answer that I found on the EFL ."Your price will not change during the term of this plan except to reflect actual changes in TDU charges;changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees; or charges resulting from federal,state or local laws that impose new or modified fees or costs that are beyond our control." Basically,they can charge you whatever they fancy on your TDU Delivery fee. Not cool.

Cesar from Wylie on September 9th, 2013

Cesar- we appreciate your comments and are here to help address any concerns you have regarding charges on your bill. TDU charges are passed through to you by your local utility. To see how the charges are calculated, visit www.txu.com/tducharges. In the meantime, we d be happy to review your account and answer any question you may have. Please email us your account and contact information to SocialMedia@txu.com. Were here to help!

TXU Energy on September 12th, 2013

Would no longer give 10.2kwh rate after 1 year
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Intro price for 2 years was 9.2kwh, then it jumped up as a month to month because we where not aware of any contract! Never had a contract with TXU, and was a customer with them for over 20 years. 4 years ago, I stopped being a customer and changed to Reliant. Next 18 months was a nice low rate, the last 4 months was night mare...15.0kwh with 300-400.00 bills. Next came around a door to door sales woman, with TXU who gave a 9.0kwh we went back to TXU, now in 2013, we have switch again from TXU to StarTex. TXU would not give us the 9.2 rate nor even the 10.2 rate, contact at 10.2 rate was for 1 year, and just expired. Now we have StarTex @ 9.4. we will see how much the difference is shortly.

TWB from Arlington on August 15th, 2013

Were sorry that you have gone and wed love the chance to earn your business again. Prices are always changing for all retailers and low energy rates dont always mean low costs. Youre always welcomed to contact us at 1-866-CALL TXU or by email to SocialMedia@txu.com if you have questions about our plans and services.

TXU Energy on September 3rd, 2013

Looking for a new provider
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If restaurants and other service providers offered billing plans like you do, we would never go there. You may have a near monopoly in that we need power, but we do not have to tolerate the complexity of your plans. I was looking for a simple comparison for an apartment assuming a fixed use level... I'll go back to another provider who had fewer marbles in their mouth. You wish to show flexibility but it is only complexity.

Schneider from Houston on June 20th, 2013
They sent me a coupon for a free turkey one thanksgiving...
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I read between the lines, when I got the coupon...what they were really saying is that ..I AM A TURKEY...for over paying them every month for electricity!quite simply my bill went down 50% after I left them!!!!I have switched first to reliant for a 6.6 teaser rate ( which went to 13+ the 2nd year , another rip off) Then I went to tri eagle energy ( very satisfied!)...no complaints...8.4 late year and now 9.9...I am sticking with them!I suggest read these review and check every year...for the best rate...dont become complacent!

Dave from Kingwood on June 4th, 2013
Overpriced and now bad service
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TXU has always been the go to provider for overpriced electricity. After they were bought out by a hedge fund, they declared war on customer service and hired customer service agents in Guatemala. I was told by an exec a couple years ago that they were ending that arrangement. But TXU is now just another electricity broker out to make a buck now providing bad customer service along with high prices.

RA from Abilene on May 16th, 2013
High Priced Leader
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I was being charged 11.5 kwh while the competition has many offers for 7. to 8. kwh . I've called and talked to them and although customer service was nice and polite they have nothing to offer. The company is ripping people off for 33% more then other companies...

Jill from Commerce on August 31st, 2012
TXU is way more expensive than everyone else
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Dont believe their lies about cash back, coupons, free nights etc. . They still gouge you and laugh at you by throwing those Papa Johns coupons.I have been with them from 2003 and never realized how much more I was paying till recently when I went to powertochoose.org and compared.They not only charge higher KW/hr rate, but their TDU charge and other exotic named line items is a ripoff. You can find more info here http://www.txu.com/residential/customer-care/tdu-delivery-charges.aspxTheir TDU is an extra 2.62 c per KW/h plus a fixed fee of $6.24I switched to Summer Energy under a 12 month promo plan and I am paying 7.8c per KW/hr plus a base charge of $2.97 ... thats it.I was going back on TXU bills and every month I was paying $40 - $100 (depending on usage) more with TXU compared to what I would have paid with Summer Energy.They did call me and sent me $250 debit card to switch back !! They will recover that in the first couple of months of their new 2 yr contract .... I am never going back to TXU.Check with powertochoose.org and find companies that clearly state what the charges are in the Electricity fact label and dont charge usage based TDU.

Babalu from Coppell on August 26th, 2012
A RIP OFF!
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I was a customer with them for 2 years and realized I was getting ripped off at 11.5 cents/kil. I called them to ask about getting a lower rate. Seeing as, I was a loyal customer and always paid on time. They said No. Plain and Simple. I switched to bounce energy and locked in a week late with them, at 8.8 cents/kil and with a customer service team that really cares to keep you.TXU called several times after we cancelled service asking us to come back I would ask if they could beat 8.8 (at the time) and they said No. Well, to bad for them.I paid my final bill over the phone with a rep and not even a day later my credit card was ripped off. I don't know if it was the rep, but I have my questions.Either way, do not go with TXU, they will rip you off big time!Go to bounce energy - they have great reviews, and it's true - they are great!

Bethany from Fort Worth on July 2nd, 2012
Renewal Runaround
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My TXU Energy Choice 24 plan ended in June. In trying to figure out which plan to choose for renewal, I called custormer service (sould be customer disservice). I was told the 12 month plan was 7.5 cents per kwh and yhe 24 month plan was 9.8 cents per kwh. As paying about 30% more for 2 years seemed a little high, I chose the 12 month plan. The confimation I got showed my average rate based on 2000 kwh was 10.7 cents per kwh, so once again I called customer service. I was told that there was no Choice12 plan @ 7.5 cents. I assured the rep that 7.5 was the rate I was told and since I renewed by phone, the rep recorded that conversation. Guess what, the rep then stated, after double checking, that 7.5 was correct, BUT did not include otherchagges, including Oncor's Energy delivery fee. I asked how that fee was calculated and was told that Oncor doesn't disclose that information.That I, of course, doubt. so after 15 minutes of talk when I bought the 12 plan and another 15 niute of trying to explain to me what I bought, I gave up. There is some solace in the facr rhar I only have 11 month to wait to not repeat thissenario with TXUr

Vdub from Dallas on June 2nd, 2012
High Prices
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Service is reliable and billing is accurate, but the rate per KWH is very high. Shop around before making a decision. I selected what was presented as my option at time of my home purchase.

Jason from Pflugerville on February 20th, 2011
Not happy
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I pay a lot of money for the service and they seem to skip actually reading the meter several months which can really hurt if you owe more than their estimated amount.

Jon from on February 3rd, 2011
Excellent Company
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I have been a TXU customer for many years and have not had any trouble with any issues. However, I find their prices a little on the high side compared to many of the other providers. Since I'm one of those people who is concerned about cost, I'm going to try another company with a great reputation but lower prices. This summer's bills blew me away so I'm scrambling for better prices. I might be back though.

Doris from Allen on October 20th, 2010
Extremely Expensive!!
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I lived by myself in a one bedroom apartment. i had two jobs and just came home pretty much to sleep. Lights were never on and air stayed around 72. Light bills were averaging $150. Rate spiked up to a whopping 14c/kwt! Customer service wasnt able to do anything for me. switched to city of austin energy. bills are now $60. If you want overpriced electricity then this is the company for you.

Sally from Austin on October 15th, 2010

Recent 1 Star Reviews

Fraud bill
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TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.

PAUL, SUSHIL from 7519 on March 29th, 2024
Dont fall for their New Customer Welcome Cards
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Horrible to deal with and TXU doesnt keep up with their end of the bargain. I left a good company Reliant and went with this company due to they offered 2 $300.00 welcome cards told me I would have 6 months to use it. It expired in 2 months and they would not make right on it. I I was told I would receive call from President what a joke. They would call you and leave a message and when you called them back they never answered the phone even during their working hours 8-5. As soon as my contract is up I am going back to Reliant a much better utility company.

Marlene from Houston, TX on April 7th, 2023
Horrible Customer Service
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TXU has the worst system I have ever seen for accounting, bill pay, and customer service. I initially thought the rates were decent when I signed on over a year ago. Since then rates have increased dramatically and customer service is horrible. I have been using the autopay feature for 9 months with no issues. In month 10, the credit card was declined for insufficient funds yet month 11 the payment was process for both month 10 and 11. The same scenario happened again in months 12 and 13. After discussing with my bank there is no reason for it to be declined, the account is in good standing, and more than ample room on the credit limit. TXU was set to terminate the service so I arranged for a 1 time payment to the same exact credit card and it was processed immediately without issue. I called TXU to confirm payment and that autopay billing would proceed. NO. Autopay was cancelled when I made the one time payment. Besides all of this customer service was completely useless, could not answer any question I had about my bill, and I could barely understand them.

Thomas from League City, TX on March 20th, 2023
These guys will screw you if they have the chance
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They block me from my account after I complain about my account and called them out. I used less kilowatt from the previous month but they charged me more money. Could not explain why

George from Carrollton, TX on February 10th, 2023
Scam of an energy company
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Absolutely horrendously overcharged. I payed more on average by $75 for a small apartment than any home owner I know. To top it off, after canceling my service they charged me for a full month to make it resemble the average.

Savannah from Waco, TX on December 13th, 2022
Worst Company Ever
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I was always suspicious of them. I did switch to TXU and my worst nightmare started. They promised a $250.oo gift card to enroll. When I canceled the service four months later, I had not received the Gift Card and to this day still no gift card. Customer Service does not listen to you, but talks over you. They treat you like an idiot. The representative who signed me up took the liberty of signing me up for 3 years with out my knowledge or permission. I when I canceled the service they charged me $398.00 when I had been told it would be $150.00. That's when I found out that I had been enrolled in a 3 year term not the one year I requested. No one would listen and no one wants to help solve this problem. After the first payment after the canceled service, they turned the account over to a collection agency. The only way they would refund part on the cancellation fee was if I resigned with them. This company will cheat you out of your money. DO NOT USE THEM !!!!!

Liz from Vernon, TX on December 12th, 2022
Highway Robbery
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I have been a customer of TXU energy for just four months and my bill for an 1100 sq ft apartment has been just $30 cheaper than my bill was for my 2200 sq ft house with a different electric company. We made a conscious effort to turn off lights and even turned off the heat/air entirely a few days and our bill dropped a whopping $5.00. Have even spoke with co-workers who reside in two bedroom apartments and they pay half what I do monthly. Ridiculous!

R.Robison from Denison, TX on November 16th, 2022
Scammed and was lied to
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Txu Energy is the worst light bill company ever they lied to me about how my bill was gonna be more cheaper they are liars and the are frauds never ever believe there lies!!!!

Tiffany from Brownsville, TX on November 9th, 2022
Not so good
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Had been with them 22 years renew my contact and suppose to be lock in but every month was raise so look around found another provider. Then they contact me after the service was going to be cancel and I explained to them reason why but didnt care. Then what top it off I got my bill and wasnt due yet and they call me to pd my bill was out of town told them u look at my records you alway been pd and on time but lady didnt but I told her that I would contact them Monday morning so I did and the lady said she sorry but they wasnt suppose to do that and I explained to her why I left and she thank you and u have a great day.

Brenda from Irving, TX on October 31st, 2022
Terrible company
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No compassion at all. We just asked for 3 extra days to pay our bill because of medical expenses that came up, they turned it off. Have been a customer for 20 years.

Leaving This Company from Fort Worth, TX on October 26th, 2022
TXU is the biggest mistake you can make
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My bill went up by $200 the very first month from my previous provider. $630.00 for a 2 bedroom 1000 soft house!! Seriously!!? This past month was down to $570. I paid $520 on it last week planning to pay the other $50 today and this morning my wife calls me and says the power is off. Thinking to myself, surely they wouldn't turn it off over $50 dollars so call them and yep, turned it off over $50. So paid the 50 right then and let's just say expressed my displeasure over the situation and not even letting me know ahead of time and she says they emailed me a disconnect notice on the 16th and called me that morning and the day before to let me know. BS. No calls at all on my phone from them. Checked my email and spam for it....nothing from them. They did not want to notify me. They wanted it to get disconnected so they could charge me a reconnect fee. Very unscrupulous people. How ironic that in less than a half hour after getting off the phone with them, the new bill for next month hit my email. Another $618. How odd that the bill has no trouble reaching my email, but not the disconnect notice. I am gladly gonna pay the $295 early termination fee to fire them. And gonna report them to the PUC. Stay away from these crooks. Hey, TXU....YOU'RE FIRED!!

Jim Lewis from Rockport, TX on September 29th, 2022
Liars that hold money
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TXU according to the commercials are the best priced around, well they are unless you actually use the electric in the home you live in. I signed up with them online and was told my bill would run 175.00 to 180.00 per month and then the phone call I got after the rep said the exact same thing. I said ok well I get my first bill it was 500.00 ! Are you kidding me? I'm not mathematician but 500.00 Is no where near 180.00. I call them because they turned my power off, no call , no disconnect notice, nothing. They demanded that I pay 200.00 before they turn it back on so I go pay that that turn it back on and they say " oh by the way you have to pay the rest of this month 300.00 plus next month another 500.00 plus reconnect of 90.00 by the 29th" that is nearly 900.00 ! There's no way. They then told me then "call before that And let us know I can't do anything about it now" great so I call them I can't pay much become husband has gotten laid off and my pay was cut in half.
They told me " well you have to pay 400.00 before we will help you"

Me " i was told to call you ifi can't pay by this date that's what I'm doing, I don't have any money"

Them " Not my problem, pay this amount and we will help you"

Me " I don't have any money how can I pay you if I don't have it and I was told to call you if I had a issue well I have an issue"

Them " ma'am again we want to help you but you must pay 400.00 first "
This went on for about 39 minutes with me trying to get them to understand I have no money to pay them they then informed me that they will turn my electric off again because there has been no payments in my account, I said thar they are wrong that I paid 200.00 they said yes we see that but it does not count, because it's PENDING. Pending??! . I paid that in August why is it pending???? They never did answer that one . So now I'm in jeopardy of having my power turned off again because they lied, are holding money in limbo, they are demanding money before they will help me. That's no way to run a company. They just don't care about anyone but themselves and the bottom line. Oh a d now I find out they put an "Switch Hold" on my account so if they turn my power off I'm outta luck to get any help or power at all because they will want the 900.00 and another reconnect fee. I really hope none of them go thru this and get treated this way ..... Or maybe I do so they can see what they put us through.

MEREDITH R FOUNTAIN from Denton, TX on September 6th, 2022
Worst Company Ever
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Lied about rate
Lied about delivery charge
Lied about billing corrections
Lied about transferring me to a manager

Worst Company Ever from Spring, TX on July 11th, 2022
Liars
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I called to change my rate, they locked me in at a 12.5 cents rate, I get the bill, for 19.7 cents, I called to correct, they told me, that was a promotion and that I could not change it, but my contract with them was 2 yrs, they will be charging $295 to get out of my contract early, and they went up on the delivery fee. DO NOT TRUST THEM, Liars!!!

Do Not Trust TXU from Spring, TX on July 11th, 2022
Shady TXU energy company
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Shady energy company will not honorShady energy company will not honor night and week credit. I was signed for electric power and the were night and weekend free power. After a month use the TXU energy, the company charged full amount electricity used. It will not honor the night and weekend as it promised on TV advised. Sad energy company.

Long Nguyen from Houston, TX on June 23rd, 2022
About the payment and billing
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I don't understand on why y'all offer things then y'all cost more money to do so that isn't fair I've been with y'all for over 10 yrs I don't trust txu anymore!! It definitely looking for a new electric company

Julie from Azle, TX on June 15th, 2022
Ripped Off
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I live in 1610 at tremore. I started the account in January 12, 2021. I get a bill on the third of each month, that is crazy. I came in washing clothes in my new apartment at least three to four times a day. my bill was less than one hundred dollars until the summer time. in the summer it was less than 115.00. In September my ceiling fans in my apartment stopped working and I was grateful for this because I knew my bill would go down, Not. I took all the light bulbs out of the ceiling fan and bathroom. the bill shot up. My dryer stopped working so I had to wash at a laundry room for four months. the bill still went up. I don't understand to this day why this docent look a bit suspicious and greedy. I began to unplug the stove and tv all the time. What is going on? Im not happy with being used. I have a baby and he sits in the dark with a few candles everyday. Can someone please let me know of a fair company..........PLEASE......NOW!!!!!!!!!HELP............

V.c from Dallas, TX on June 10th, 2022
TXU is VERY EXPENSIVE
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No matter the plan, it's over-priced! During the hotter months, leave my thermostat at 80 during the day and 75 at night and I'm paying more for a 1 bedroom apartment than all of my friends with 3-4 bedroom houses in Austin. In fact, when my lease is up next month, I'm moving out of this apartment, which requires TXU and into a house that does not require I use them. Do yourself a favor and DO NOT move into an apartment that requires TXU

Noteexu from Austin, TX on May 27th, 2022
Worst electrical company
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They make agents to offer the highest price plans, bad customer service and they mislead clients to set them up with high prices

Pedro from Rockwall, TX on May 12th, 2022
Horrible in every way
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They say they are here for you 24/7, which means people that dont speak good English, hard to understand and get answers from a computer not a supervisor and constantly say I understand but the system says. Well Im not a computer so dont speak to me like I am and if Im calling in the first place then YES I have a problem. They are the worst for working payments around work schedules. I just have nothing nice to say about txu

Ape from Odessa, TX on March 16th, 2022
Noone would xhangevmy debit card number
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Terrible talked to 4 pwople line went dead everytime

Ken Franklin from on March 1st, 2022
Vague company
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The bills is hard to understand, and calling to ask questions is laughable. 2x I called about my bill and the first time the guy kept making sound affects and I had to ask him to stop, and the second time the guy was a story teller, it was a month we will never forget it was so cold Im from Pennsylvania it wasnt that cold. Instead of giving answers to your bill they will try to disorient you with stories and sound effects. TERRIBLE customer service- looking for a better provider 1/10 do not recommend

Cat from Richmond, TX on February 17th, 2022
Stay away from TXU
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STAY AWAY from txu energy! I have a 2 bedroom apartment, don't use much electricity at all. My bill is around$ 285 to $300 a month. This is the worst electricity company around. Not to mention their customer service is absolutely horrible. Switching and can't WAIT to get away and pay a normal electric bill again.

Brad S. from Woodway, TX on January 26th, 2022
Terrible cuatomer service
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Its so irritating dealing w these people. Im a landlord and have several accounts at a time. They call me every single time a tennant transfers their service into their name and asks me why i closed my account. Because someone else took over the address you moron!! Then they bug you about paying a bill when its not even due. Im sick and tired of them

Marquis Investment Properties from Krum, TX on January 5th, 2022
Horrible customer service
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Horrible customer service, never expected such a difficult time closing my account because of a move. Never would recommend them until they fix their call center.

Lloyd from Houston, TX on December 30th, 2021
Avoid at all costs
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I would not recommend TXU to anyone. Their rates are insane, and their customer service is terrible. They lure you in with "50% off during peak months" but even in a 2 br 2 ba apartment your bill will never be below $300. When you call customer service to discuss why it's so high they tell you "that's just what it is", and tell you to apply for assistance if you cant afford the bill. Save yourself a headache and avoid Txu at all costs.

Tired Of Txu from Alvin, TX on December 18th, 2021
Beware of TXU*
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I've been a txu energy customer for a decade and i have an excellent turn out on thousands of reviews of companies i do business with.This is not the company i had high in regard towards customer service or decent pricing nor values of a major company with solid ethics.

"Spend Tens Of Thousands To Be Stepped On" from Sugar Land, TX on October 7th, 2021
Hidden fees by getting more money out of it.
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I am truly baffled by this whole experience with a representative which they are trying their best. Unfortunately, it left me very disappointed with their services I was behind about few months on the bill and finally caught up by paying all of it in june plus extra 60 dollars to ensure for next bill. I was thrilled to pay it off to 0 plus 60 credit for July. Then i got the bill by end of July that said disconnection notice to pay 245 dollars I was like huh?? This must be a glitch! They literally turned it off and i was like wtf i paid it off then called them to find out why and stated my case that I paid all of it off with a credit also. They keep saying that I didn't. Yes i have proof that i paid all of it off. How did it add up to 245 dollars? I am sure that my bill should be under 40 dollars with 60 credit for July and where is my 60 dollars credit? A rep said because 30 dollars goes to May and 30 goes to July. I was like wait a min. Why May? It is already paid off in June like literally 0. A rep said right but you didnt pay for May. I was like huh?!? Please come back and add the money on june so i paid 250 dollars worth in June so that mean it is paid off right then why Does it have to do with May?!? A rep said because i broke the agreement... what?!?! How is that even possible if i paid all so i didnt break it. He said because you didn't call us first before you paid off?!? why would i have to?? Because it didnt stop and keept going.. it shouldn't cuz i paid it off so i am being penalized for breaking agreement that i didnt know i have to call you first which it is so ridiculous thing I ever heard in my life If i paid it off and it should reset that back to default which mean stop the agreement at a same time. All of that because i didn't call you. That was so shadiest and sneaky to get more money out of us, honest earning money barely enough to get by. A rep said i understand that it is rep's fault and have let you know that. Yea damn right. I aint going to pay 245 for it since i paid all if it plus 60 dollars credit for July. Can you please remove it? A rep said iam sorry i cant because I agreed to it. EXCUSE ME?!!?!? Dude, my balance is 0 and shouldnt be punished for your rep's mistakes. Well it is your payment arrangement that you agreed to it. Wait i asked for an extension not payment agreement. Ohhh that is how you milked more money out of our pocket. I disagreed with it. I am not going to pay it. All i have 10. Well i can put you on another payment agreement that will be in 350 total. Say What? Hell naw. It is only way to get ur light back on then make payments for 6 months plus you will have to pay for current month also. So i have to pay 2 bills per month. That is foul!!! I filed a complaint and they need to add program to the systems that once it is paid off then all of them are voids!!! I am so appalled that i am being penalized for not calling back to stop the payment arrangements. TXU, you got a dissatisfied customer and feel cheated out of it for more money which I don't have!!

Dissatisfied Customer from Dallas, TX on September 13th, 2021
I'm completely shocked
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I had received a number of calls and a disconnect notification and my bill was 3 days late who does that and the women I spoke with in customer service was rude

Claudette Mitchell from Pearland, TX on August 10th, 2021
Worst company ever
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Beware of this company they change their prices they tell you one plan then put you on another this company charge me for $600 every month saying that its my AC that was the problem I went on vacation the month of June and my bill was still over $600 for the month do not join TXU they are crooks I hope they shut down from people leaving there service

Bobby True Review On Txu from Kingwood, TX on August 4th, 2021
Random price changes
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Ridiculously high bill in Texas. Keeping our thermostat at 78 and our bill being $300 for July. Absolutely nuts. We keep most lights off and power usage down. This is insane and well be switching.

Terrible from Tyler, TX on August 1st, 2021
Totally unfair
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About four years back, I was shopping around for electricity providers and had reached out to TXU Customer service to know about their plan. Then I took the service from Ambit. No I moved to a house and the previous owner was taking the service from TXU, I called them to connect the service then they told me that I had $26 and some change due on my account. I was surprised and mad at the same time. I have never received bill neither on my post or email but I paid now. I think I will change the service provider.

Totally Unfair from Dallas, TX on August 1st, 2021
HORRIBLE
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This company is such a rip off! They told me I had free nights when in reality they do charge if you use more energy at night than during the day! For a one bedroom 650 sq ft I was paying over $100 a month! That is completely insane! Their customer service is completely rude and non helpful.

JT from Irving, TX on July 25th, 2021
I should never have switched to TXU!
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I let a sales rep talk me into switching to TXU with promises of a more equalized summer billing. My bills have been consistently higher all year long instead. Today, I realized it must be time to pay the bill. When I accessed my account I see that it was due on July 19, yes, three days ago. And for that, they had issued a disconnect notice set for August 2. I cannot imagine how they think that is even ball park customer service.

Treat Your Customers Like Dirt! from Needville, TX on July 22nd, 2021
Worst customer service I have ever experienced!
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When ordering my electric service the person on the phone did not speak English well enough to be trying to provide customer service as she could not understand my conversation. She set me up as the Owner of my apartment instead of as the Resident.
I have been trying to cancel the Business account that I am stuck with for several days and since the TXU customer service is provided by some foreign country I have given up hope for ever getting this error corrected. When I reviewed my account agreement I read that I have to keep TXU service for a year or there will be a $150.00 cancellation fee!! Outrageous Corporate Greed!

Patricia Whittiker from Fort Worth, TX on July 6th, 2021
TX she does not like to pay
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One of the unfortunate to be with greedy electric .TXU call with the promises to give me a rewards for signing up with them disputed signing up with them but was finally convinced when I was promised I will get my rewards that was five months ago still have not received it I wonder if I did not pay them how far would Ill be with electricity

Melvin Spoonemore from Houston, TX on June 28th, 2021
Horrible service
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Txu charges me same amount each day. I live in 1 bedroom apartment. Days im not even home, turn everything off. They lie about checking your meter. I am switching over hopefully this will help someone else make a better decision choosing their power company. I have talk to 6 different people and nobody can give me a straight answer on why this is happening. I paid less living in a 4 bedroom house then in my 1 bedroom apartment.

Mike Baker from Huffman, TX on June 24th, 2021
Stay month to month with this company
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Been with txu over 10 years multiple accts and as soon as I went from month to month the nightmare started. They even changed my neighbors service to my name and he plans to sue me. Customer service is non existant. Virtual service is all you can get and take 10 to 15 questions to go beyond virtual assistance or more.

Nightmare Company from Laredo, TX on June 22nd, 2021
Horrible experience
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I start the service in August-2020 with them and based on their recommendations I start the service with summer saving but I end up with 968.00 bill for the first month and when I called and asked why the center point charge is the same or higher than my electricity charge they tried to convince me that all electric company have the same charges, which is not true. I called my neighbor a they recommended the pulse power, so I called and start the service and very happy with them and guess what there is no extremely high center point charges. I just want to put this out for public to know before the signup with TXU energy.

Maggie from Missouri City, TX on June 21st, 2021
Thieves and liars
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They have been ripping me off for years. Worst company I have ever dealt with. DO NOT USE TXU

Zero Stars from Taylor, TX on April 30th, 2021

All Reviews By Date

Fraud bill
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TXU Energy charge fraud and assumption bill and harassments credit bureau reporting.

PAUL, SUSHIL from 7519 on March 29th, 2024
Dont fall for their New Customer Welcome Cards
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Horrible to deal with and TXU doesnt keep up with their end of the bargain. I left a good company Reliant and went with this company due to they offered 2 $300.00 welcome cards told me I would have 6 months to use it. It expired in 2 months and they would not make right on it. I I was told I would receive call from President what a joke. They would call you and leave a message and when you called them back they never answered the phone even during their working hours 8-5. As soon as my contract is up I am going back to Reliant a much better utility company.

Marlene from Houston, TX on April 7th, 2023
Switch hold
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Iv been with company 3years and I moved to another apartment, and new apartment was on hold. I submitted forms to remove the hold. It's was Friday and Tuesday they didn't turn on electricity.im had a lot of stress , I lose my money and my son sick I cant do anything without electricity.
Bad customer service

Anthony Ext from Plano, TX on April 4th, 2023
Horrible Customer Service
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TXU has the worst system I have ever seen for accounting, bill pay, and customer service. I initially thought the rates were decent when I signed on over a year ago. Since then rates have increased dramatically and customer service is horrible. I have been using the autopay feature for 9 months with no issues. In month 10, the credit card was declined for insufficient funds yet month 11 the payment was process for both month 10 and 11. The same scenario happened again in months 12 and 13. After discussing with my bank there is no reason for it to be declined, the account is in good standing, and more than ample room on the credit limit. TXU was set to terminate the service so I arranged for a 1 time payment to the same exact credit card and it was processed immediately without issue. I called TXU to confirm payment and that autopay billing would proceed. NO. Autopay was cancelled when I made the one time payment. Besides all of this customer service was completely useless, could not answer any question I had about my bill, and I could barely understand them.

Thomas from League City, TX on March 20th, 2023
These guys will screw you if they have the chance
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They block me from my account after I complain about my account and called them out. I used less kilowatt from the previous month but they charged me more money. Could not explain why

George from Carrollton, TX on February 10th, 2023
Scam of an energy company
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Absolutely horrendously overcharged. I payed more on average by $75 for a small apartment than any home owner I know. To top it off, after canceling my service they charged me for a full month to make it resemble the average.

Savannah from Waco, TX on December 13th, 2022
Worst Company Ever
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I was always suspicious of them. I did switch to TXU and my worst nightmare started. They promised a $250.oo gift card to enroll. When I canceled the service four months later, I had not received the Gift Card and to this day still no gift card. Customer Service does not listen to you, but talks over you. They treat you like an idiot. The representative who signed me up took the liberty of signing me up for 3 years with out my knowledge or permission. I when I canceled the service they charged me $398.00 when I had been told it would be $150.00. That's when I found out that I had been enrolled in a 3 year term not the one year I requested. No one would listen and no one wants to help solve this problem. After the first payment after the canceled service, they turned the account over to a collection agency. The only way they would refund part on the cancellation fee was if I resigned with them. This company will cheat you out of your money. DO NOT USE THEM !!!!!

Liz from Vernon, TX on December 12th, 2022
Highway Robbery
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I have been a customer of TXU energy for just four months and my bill for an 1100 sq ft apartment has been just $30 cheaper than my bill was for my 2200 sq ft house with a different electric company. We made a conscious effort to turn off lights and even turned off the heat/air entirely a few days and our bill dropped a whopping $5.00. Have even spoke with co-workers who reside in two bedroom apartments and they pay half what I do monthly. Ridiculous!

R.Robison from Denison, TX on November 16th, 2022
Scammed and was lied to
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Txu Energy is the worst light bill company ever they lied to me about how my bill was gonna be more cheaper they are liars and the are frauds never ever believe there lies!!!!

Tiffany from Brownsville, TX on November 9th, 2022
Not so good
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Had been with them 22 years renew my contact and suppose to be lock in but every month was raise so look around found another provider. Then they contact me after the service was going to be cancel and I explained to them reason why but didnt care. Then what top it off I got my bill and wasnt due yet and they call me to pd my bill was out of town told them u look at my records you alway been pd and on time but lady didnt but I told her that I would contact them Monday morning so I did and the lady said she sorry but they wasnt suppose to do that and I explained to her why I left and she thank you and u have a great day.

Brenda from Irving, TX on October 31st, 2022
Great Customer Service Reps.
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I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.

Mel Spiller from Odessa, TX on October 30th, 2022
Terrible company
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No compassion at all. We just asked for 3 extra days to pay our bill because of medical expenses that came up, they turned it off. Have been a customer for 20 years.

Leaving This Company from Fort Worth, TX on October 26th, 2022
TXU is the biggest mistake you can make
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My bill went up by $200 the very first month from my previous provider. $630.00 for a 2 bedroom 1000 soft house!! Seriously!!? This past month was down to $570. I paid $520 on it last week planning to pay the other $50 today and this morning my wife calls me and says the power is off. Thinking to myself, surely they wouldn't turn it off over $50 dollars so call them and yep, turned it off over $50. So paid the 50 right then and let's just say expressed my displeasure over the situation and not even letting me know ahead of time and she says they emailed me a disconnect notice on the 16th and called me that morning and the day before to let me know. BS. No calls at all on my phone from them. Checked my email and spam for it....nothing from them. They did not want to notify me. They wanted it to get disconnected so they could charge me a reconnect fee. Very unscrupulous people. How ironic that in less than a half hour after getting off the phone with them, the new bill for next month hit my email. Another $618. How odd that the bill has no trouble reaching my email, but not the disconnect notice. I am gladly gonna pay the $295 early termination fee to fire them. And gonna report them to the PUC. Stay away from these crooks. Hey, TXU....YOU'RE FIRED!!

Jim Lewis from Rockport, TX on September 29th, 2022
Liars that hold money
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TXU according to the commercials are the best priced around, well they are unless you actually use the electric in the home you live in. I signed up with them online and was told my bill would run 175.00 to 180.00 per month and then the phone call I got after the rep said the exact same thing. I said ok well I get my first bill it was 500.00 ! Are you kidding me? I'm not mathematician but 500.00 Is no where near 180.00. I call them because they turned my power off, no call , no disconnect notice, nothing. They demanded that I pay 200.00 before they turn it back on so I go pay that that turn it back on and they say " oh by the way you have to pay the rest of this month 300.00 plus next month another 500.00 plus reconnect of 90.00 by the 29th" that is nearly 900.00 ! There's no way. They then told me then "call before that And let us know I can't do anything about it now" great so I call them I can't pay much become husband has gotten laid off and my pay was cut in half.
They told me " well you have to pay 400.00 before we will help you"

Me " i was told to call you ifi can't pay by this date that's what I'm doing, I don't have any money"

Them " Not my problem, pay this amount and we will help you"

Me " I don't have any money how can I pay you if I don't have it and I was told to call you if I had a issue well I have an issue"

Them " ma'am again we want to help you but you must pay 400.00 first "
This went on for about 39 minutes with me trying to get them to understand I have no money to pay them they then informed me that they will turn my electric off again because there has been no payments in my account, I said thar they are wrong that I paid 200.00 they said yes we see that but it does not count, because it's PENDING. Pending??! . I paid that in August why is it pending???? They never did answer that one . So now I'm in jeopardy of having my power turned off again because they lied, are holding money in limbo, they are demanding money before they will help me. That's no way to run a company. They just don't care about anyone but themselves and the bottom line. Oh a d now I find out they put an "Switch Hold" on my account so if they turn my power off I'm outta luck to get any help or power at all because they will want the 900.00 and another reconnect fee. I really hope none of them go thru this and get treated this way ..... Or maybe I do so they can see what they put us through.

MEREDITH R FOUNTAIN from Denton, TX on September 6th, 2022
Worst Company Ever
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Lied about rate
Lied about delivery charge
Lied about billing corrections
Lied about transferring me to a manager

Worst Company Ever from Spring, TX on July 11th, 2022
Liars
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I called to change my rate, they locked me in at a 12.5 cents rate, I get the bill, for 19.7 cents, I called to correct, they told me, that was a promotion and that I could not change it, but my contract with them was 2 yrs, they will be charging $295 to get out of my contract early, and they went up on the delivery fee. DO NOT TRUST THEM, Liars!!!

Do Not Trust TXU from Spring, TX on July 11th, 2022
Shady TXU energy company
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Shady energy company will not honorShady energy company will not honor night and week credit. I was signed for electric power and the were night and weekend free power. After a month use the TXU energy, the company charged full amount electricity used. It will not honor the night and weekend as it promised on TV advised. Sad energy company.

Long Nguyen from Houston, TX on June 23rd, 2022
About the payment and billing
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I don't understand on why y'all offer things then y'all cost more money to do so that isn't fair I've been with y'all for over 10 yrs I don't trust txu anymore!! It definitely looking for a new electric company

Julie from Azle, TX on June 15th, 2022
Ripped Off
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I live in 1610 at tremore. I started the account in January 12, 2021. I get a bill on the third of each month, that is crazy. I came in washing clothes in my new apartment at least three to four times a day. my bill was less than one hundred dollars until the summer time. in the summer it was less than 115.00. In September my ceiling fans in my apartment stopped working and I was grateful for this because I knew my bill would go down, Not. I took all the light bulbs out of the ceiling fan and bathroom. the bill shot up. My dryer stopped working so I had to wash at a laundry room for four months. the bill still went up. I don't understand to this day why this docent look a bit suspicious and greedy. I began to unplug the stove and tv all the time. What is going on? Im not happy with being used. I have a baby and he sits in the dark with a few candles everyday. Can someone please let me know of a fair company..........PLEASE......NOW!!!!!!!!!HELP............

V.c from Dallas, TX on June 10th, 2022
TXU is VERY EXPENSIVE
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No matter the plan, it's over-priced! During the hotter months, leave my thermostat at 80 during the day and 75 at night and I'm paying more for a 1 bedroom apartment than all of my friends with 3-4 bedroom houses in Austin. In fact, when my lease is up next month, I'm moving out of this apartment, which requires TXU and into a house that does not require I use them. Do yourself a favor and DO NOT move into an apartment that requires TXU

Noteexu from Austin, TX on May 27th, 2022
Worst electrical company
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They make agents to offer the highest price plans, bad customer service and they mislead clients to set them up with high prices

Pedro from Rockwall, TX on May 12th, 2022
Wonderful service
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I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.

Joe Larkin from Plano, TX on April 25th, 2022
They have helped me so many times
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After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing.

Victor A from Commerce, TX on April 22nd, 2022
Great Customer Service Chat Excellence!
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I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!

Cynthia B. Cade from on March 25th, 2022
Horrible in every way
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They say they are here for you 24/7, which means people that dont speak good English, hard to understand and get answers from a computer not a supervisor and constantly say I understand but the system says. Well Im not a computer so dont speak to me like I am and if Im calling in the first place then YES I have a problem. They are the worst for working payments around work schedules. I just have nothing nice to say about txu

Ape from Odessa, TX on March 16th, 2022
Noone would xhangevmy debit card number
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Terrible talked to 4 pwople line went dead everytime

Ken Franklin from on March 1st, 2022
Vague company
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The bills is hard to understand, and calling to ask questions is laughable. 2x I called about my bill and the first time the guy kept making sound affects and I had to ask him to stop, and the second time the guy was a story teller, it was a month we will never forget it was so cold Im from Pennsylvania it wasnt that cold. Instead of giving answers to your bill they will try to disorient you with stories and sound effects. TERRIBLE customer service- looking for a better provider 1/10 do not recommend

Cat from Richmond, TX on February 17th, 2022
Caring staff
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They always work with me. Oscar R was awesome in customer service.

C. Tyler from Houston, TX on February 11th, 2022
Stay away from TXU
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STAY AWAY from txu energy! I have a 2 bedroom apartment, don't use much electricity at all. My bill is around$ 285 to $300 a month. This is the worst electricity company around. Not to mention their customer service is absolutely horrible. Switching and can't WAIT to get away and pay a normal electric bill again.

Brad S. from Woodway, TX on January 26th, 2022
Extension
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Ive been having a hard time keeping up with my bills due to being diagnosed with cancer. I was able to chat Online with Kathya G. And was able to get the extra day I needed to pay my bill before being disconnected. Great service!

Lauren Perez from 78106 on January 18th, 2022
Terrible cuatomer service
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Its so irritating dealing w these people. Im a landlord and have several accounts at a time. They call me every single time a tennant transfers their service into their name and asks me why i closed my account. Because someone else took over the address you moron!! Then they bug you about paying a bill when its not even due. Im sick and tired of them

Marquis Investment Properties from Krum, TX on January 5th, 2022
Horrible customer service
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Horrible customer service, never expected such a difficult time closing my account because of a move. Never would recommend them until they fix their call center.

Lloyd from Houston, TX on December 30th, 2021
Updating e-mail
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Mr. E.Diaz helped me get my e-mail address updated, was thorough and fast.

Norma from Dallas, TX on December 29th, 2021
Structured to Fail
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I have an office in 75150, because it is zoned in an industrial area, I have a commercial account. And because I travel for work, it's really inconvenient to come back to a dark office. I've been a TXU customer for about year and I HATE the fact that customers are set up to FAIL (e.g. autopay cannot be easily setup, certain terms have to be met. Disconnection notices are sent via SNAIL MAIL when my email address is on file) I'm tired of a company that does NOT listen nor care to help. I cannot wait to LEAVE.

Dexter Tan from Mesquite, TX on December 22nd, 2021
Avoid at all costs
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I would not recommend TXU to anyone. Their rates are insane, and their customer service is terrible. They lure you in with "50% off during peak months" but even in a 2 br 2 ba apartment your bill will never be below $300. When you call customer service to discuss why it's so high they tell you "that's just what it is", and tell you to apply for assistance if you cant afford the bill. Save yourself a headache and avoid Txu at all costs.

Tired Of Txu from Alvin, TX on December 18th, 2021
Will Be Changing Providers
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TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.

Robert from Justin, TX on November 7th, 2021
Rate TXU
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Angel was awesome at helping me out with my account problem.

Lisa Applegarth from Santa Fe, TX on October 23rd, 2021
Prompt and professional. Not sure why another company took over the account??
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I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.

Eric Crockett from Houston, TX on October 17th, 2021
Beware of TXU*
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I've been a txu energy customer for a decade and i have an excellent turn out on thousands of reviews of companies i do business with.This is not the company i had high in regard towards customer service or decent pricing nor values of a major company with solid ethics.

"Spend Tens Of Thousands To Be Stepped On" from Sugar Land, TX on October 7th, 2021
Hidden fees by getting more money out of it.
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I am truly baffled by this whole experience with a representative which they are trying their best. Unfortunately, it left me very disappointed with their services I was behind about few months on the bill and finally caught up by paying all of it in june plus extra 60 dollars to ensure for next bill. I was thrilled to pay it off to 0 plus 60 credit for July. Then i got the bill by end of July that said disconnection notice to pay 245 dollars I was like huh?? This must be a glitch! They literally turned it off and i was like wtf i paid it off then called them to find out why and stated my case that I paid all of it off with a credit also. They keep saying that I didn't. Yes i have proof that i paid all of it off. How did it add up to 245 dollars? I am sure that my bill should be under 40 dollars with 60 credit for July and where is my 60 dollars credit? A rep said because 30 dollars goes to May and 30 goes to July. I was like wait a min. Why May? It is already paid off in June like literally 0. A rep said right but you didnt pay for May. I was like huh?!? Please come back and add the money on june so i paid 250 dollars worth in June so that mean it is paid off right then why Does it have to do with May?!? A rep said because i broke the agreement... what?!?! How is that even possible if i paid all so i didnt break it. He said because you didn't call us first before you paid off?!? why would i have to?? Because it didnt stop and keept going.. it shouldn't cuz i paid it off so i am being penalized for breaking agreement that i didnt know i have to call you first which it is so ridiculous thing I ever heard in my life If i paid it off and it should reset that back to default which mean stop the agreement at a same time. All of that because i didn't call you. That was so shadiest and sneaky to get more money out of us, honest earning money barely enough to get by. A rep said i understand that it is rep's fault and have let you know that. Yea damn right. I aint going to pay 245 for it since i paid all if it plus 60 dollars credit for July. Can you please remove it? A rep said iam sorry i cant because I agreed to it. EXCUSE ME?!!?!? Dude, my balance is 0 and shouldnt be punished for your rep's mistakes. Well it is your payment arrangement that you agreed to it. Wait i asked for an extension not payment agreement. Ohhh that is how you milked more money out of our pocket. I disagreed with it. I am not going to pay it. All i have 10. Well i can put you on another payment agreement that will be in 350 total. Say What? Hell naw. It is only way to get ur light back on then make payments for 6 months plus you will have to pay for current month also. So i have to pay 2 bills per month. That is foul!!! I filed a complaint and they need to add program to the systems that once it is paid off then all of them are voids!!! I am so appalled that i am being penalized for not calling back to stop the payment arrangements. TXU, you got a dissatisfied customer and feel cheated out of it for more money which I don't have!!

Dissatisfied Customer from Dallas, TX on September 13th, 2021
Chat experience
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I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)

ValWyn from Spring, TX on August 18th, 2021
I'm completely shocked
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I had received a number of calls and a disconnect notification and my bill was 3 days late who does that and the women I spoke with in customer service was rude

Claudette Mitchell from Pearland, TX on August 10th, 2021
Worst company ever
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Beware of this company they change their prices they tell you one plan then put you on another this company charge me for $600 every month saying that its my AC that was the problem I went on vacation the month of June and my bill was still over $600 for the month do not join TXU they are crooks I hope they shut down from people leaving there service

Bobby True Review On Txu from Kingwood, TX on August 4th, 2021
Random price changes
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Ridiculously high bill in Texas. Keeping our thermostat at 78 and our bill being $300 for July. Absolutely nuts. We keep most lights off and power usage down. This is insane and well be switching.

Terrible from Tyler, TX on August 1st, 2021
Totally unfair
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About four years back, I was shopping around for electricity providers and had reached out to TXU Customer service to know about their plan. Then I took the service from Ambit. No I moved to a house and the previous owner was taking the service from TXU, I called them to connect the service then they told me that I had $26 and some change due on my account. I was surprised and mad at the same time. I have never received bill neither on my post or email but I paid now. I think I will change the service provider.

Totally Unfair from Dallas, TX on August 1st, 2021
Using pay my bill from online billing
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Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

Celestine Brow from Dallas, TX on July 28th, 2021
HORRIBLE
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This company is such a rip off! They told me I had free nights when in reality they do charge if you use more energy at night than during the day! For a one bedroom 650 sq ft I was paying over $100 a month! That is completely insane! Their customer service is completely rude and non helpful.

JT from Irving, TX on July 25th, 2021
I should never have switched to TXU!
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I let a sales rep talk me into switching to TXU with promises of a more equalized summer billing. My bills have been consistently higher all year long instead. Today, I realized it must be time to pay the bill. When I accessed my account I see that it was due on July 19, yes, three days ago. And for that, they had issued a disconnect notice set for August 2. I cannot imagine how they think that is even ball park customer service.

Treat Your Customers Like Dirt! from Needville, TX on July 22nd, 2021
My bill is CONSISTENTLY HIGH
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I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

Maria from Corpus Christi, TX on July 6th, 2021
Worst customer service I have ever experienced!
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When ordering my electric service the person on the phone did not speak English well enough to be trying to provide customer service as she could not understand my conversation. She set me up as the Owner of my apartment instead of as the Resident.
I have been trying to cancel the Business account that I am stuck with for several days and since the TXU customer service is provided by some foreign country I have given up hope for ever getting this error corrected. When I reviewed my account agreement I read that I have to keep TXU service for a year or there will be a $150.00 cancellation fee!! Outrageous Corporate Greed!

Patricia Whittiker from Fort Worth, TX on July 6th, 2021
TX she does not like to pay
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One of the unfortunate to be with greedy electric .TXU call with the promises to give me a rewards for signing up with them disputed signing up with them but was finally convinced when I was promised I will get my rewards that was five months ago still have not received it I wonder if I did not pay them how far would Ill be with electricity

Melvin Spoonemore from Houston, TX on June 28th, 2021
Horrible service
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Txu charges me same amount each day. I live in 1 bedroom apartment. Days im not even home, turn everything off. They lie about checking your meter. I am switching over hopefully this will help someone else make a better decision choosing their power company. I have talk to 6 different people and nobody can give me a straight answer on why this is happening. I paid less living in a 4 bedroom house then in my 1 bedroom apartment.

Mike Baker from Huffman, TX on June 24th, 2021
Stay month to month with this company
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Been with txu over 10 years multiple accts and as soon as I went from month to month the nightmare started. They even changed my neighbors service to my name and he plans to sue me. Customer service is non existant. Virtual service is all you can get and take 10 to 15 questions to go beyond virtual assistance or more.

Nightmare Company from Laredo, TX on June 22nd, 2021
Horrible experience
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I start the service in August-2020 with them and based on their recommendations I start the service with summer saving but I end up with 968.00 bill for the first month and when I called and asked why the center point charge is the same or higher than my electricity charge they tried to convince me that all electric company have the same charges, which is not true. I called my neighbor a they recommended the pulse power, so I called and start the service and very happy with them and guess what there is no extremely high center point charges. I just want to put this out for public to know before the signup with TXU energy.

Maggie from Missouri City, TX on June 21st, 2021
Thieves and liars
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They have been ripping me off for years. Worst company I have ever dealt with. DO NOT USE TXU

Zero Stars from Taylor, TX on April 30th, 2021
Low Usage, look for other options
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Was getting outrageously high bills and high "delivery charges" tacked on as well. Found another provider that catered to low usage much better and cut my bill in half!! New provider total bill is almost as low as "delivery charges" from TXU? what is going on? Stay away.

Apartment Guy from Houston, TX on April 27th, 2021
Bad Company
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I dont know if anyone really reads these are not but I wouldnt go with TXU. They will lie to you about your bill, they will make your bill higher every month and when you do decide to quit using them they will harass you every single week at least 2 or 3 times a week before the final bill is due. They started harrassing me before I got my final bill in the mail, it was only a day after I switched that they started harrassing me. They are rude and unprofessional. I wouldnt use this company ever again. They are already having bankruptcies and lawsuits. They truly are the worst company ever and I wish that I would have known that when my husband and I moved to this area. Listen well learned!

Lynn from Diboll, TX on April 24th, 2021
Horrible Customer Service
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I spoke to an agent who told me they would disconnect my electric on Dec 15th when I was moving. So, I moved to my new apartment and continued to use TXU there thinking it was off at my old address. Come to find out the agent never had it taken out of my name at the old apartment. Now, TXU will not take off the charges from their own mistake. absolutely, ridiculous horrible service and how they treat their customers. Ever representative will tell you something different.

Chase Huckeby from Fort Worth, TX on March 31st, 2021
High price & bad customer service
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If u want recive bump bill..take it TXU energy.. crazy bill we live home along just stay 7pm to 6am .. but every month pay over $250.. think have a hidden price.. bad experience.. & bad customer service

TXU Energy Poor Company from Dallas, TX on March 20th, 2021
Account credit
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I received horrible customer service when asked about credit for the time I was without service during the storm and was advise to call encore for the credit I even had a supervisor show no empathy or concern and did nothing to assist me with my concern

Kp from Plano, TX on March 14th, 2021
A society to be avoided.
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I can't write everything that I would like so much my experience is bad with them.
I will could write a roman.
Problm with the deposit refund, surcharge bill amount for nothing, wrong information meter, poor contacte with them and completely inconsistent answers about my asks.
Run aways.

Gilles from Irving, TX on March 14th, 2021
Misleading, Dishonest & Disloyal!!
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I have been a TXU customer for an estimate of six years and don't plan to make it seven. I opened my TXU invoice for February on January 28, 2021 and after seeing the amount of$544.65, usage of 3315 kw, I knew this was a mistake. I called TXU thinking the amount would getadjusted immediately, instead, their apologies were turning into excuses, realizing customerbloyalty didnt matter. Centerpoint came out the following morning, not my request, turned off my electricity for a metertest without any notice. I am on time with payments, so I knew that wasntthe reason, so I immediately went to the meter, where I asked Centerpointrepresentative why he turned off my electricity? He replied , he was doing a meter test, requested by TXU. After our conversation, I learned he had installed a new smart meter on September 20, 2020, the same date I transferred to this apartment. I confirmed the installment date with three TXU customer representative, two supervisors and a senior manager. I was told the smart meter is working correctly and I would have to pay the due amount, $544.65. This amount was double from All my past monthly invoices and the same after comparing current neighbors usage, with same floor plan.I spent several hours on my TXU account dashboard, where customers are told the information is efficient, able to track real time usage, showing an estimate during billing period and an actual at the end of billing period. I manually added all daily usage/cost for billing days and the total was half of what was showing on statement. TXU Supervisor & Manager confirmed the mistake, only to tell me they had to open a new investigation ticket withCenterpoint. I stated several times, I am a TXU customer, not a Centerpoint customer, and why do I have to wait on what they decide about my TXU account, when TXU is their customer, not mine.After my research, I found misleading information on several past invoices, needing answers to my questions, only to receive dishonest answers. Old Meter ID 9227319 was replaced by New Meter ID 88305995 onmy move in date,September 20, 2021, the date my start of bill cycle, ending October 20, 2020. Instead, my Original invoice for this period shows an Actual Read from old meter. My December original invoicel shows old meter ID with estimated reading. My January 2021 original invoice is the first invoice showingnew smart meter ID, along with bill corrections for Dec, Nov, two for Oct(all 2020), showing Actual Readings from new meter and new charges. TXU, states on "myaccount dashboard", your monthly bill provides your official usage asdetermined by your local transmission and distribution utility. I paid my original monthly invoice for October, old apartment that I transfer from, differentmeter and three days at new apartment, of which I had not moved in yet. November, December2020 invoices were changed, showing on my January 2021 invoice, with new actual readings, changing the meter information. I paid $300. on February's invoice, waitingfor Centerpoint to complete their investigation. I recently received March 2021 invoice, showing newcorrections, for February, along with new Actual readings for all past invoices at new address, Oct, Nov, Dec 2020,( third time on changes) Jan(second time on changes) & Feb. 2021(moved the amount difference to previous months in 2020. After many hours reviewing the invoices,phone conversations with TXU representatives and consumer support representatives, I amupset and will Not allow TXU to bully a loyal customer, especially when TXU is not following their own policies, taking advantage of loyal customers by giving the choices, 1) pay the amount they are demanding or 2) No electricity. I filed a complaint with Better Business Bureau(BBB) & Public Utility Commission(PUC), both have opened investigations. TXU needs to take responsibility for theirmisleading, dishonest and bad service actions. I paid All of the Original invoices and as a loyalcustomer, l deserve better than what is occurring.I have all original invoices, showing the changes and other documents pertaining to this matter and I should not be dealing with TXU's mistakes.

Lonnie Allsbrooks from Kingwood, TX on March 9th, 2021
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Make pretty promises to get you to sign up but will screw you over once the contract is over...

An Unsatisfied Customer from Dallas, TX on February 28th, 2021
Great Customer Service Representation by Carolina C
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I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

LiLi S from 70521 on February 25th, 2021
Not at all transparent in Billing
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They have too many extra charges, so be careful before you choose. I will never recommend it anybody.

H. M. from Irving, TX on February 25th, 2021
Do not go with this company
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At first everything was ok with this particular company TXU. Gradually it became worse and my bill became more expensive month after month. Please take my advice and run the other way this company will gouge you and give you the run around when you ask them about your bill. Would never wish the trouble Ive went through with them on anyone.

Steven P. from Venus, TX on February 25th, 2021
Txu is Horrible
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Txu billed me twice in the same month

Ifiok Akpan from Houston, TX on February 25th, 2021
20 yr customer
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Folks I want to share how being lazy has cost me money, always put off shopping energy providers until I had another $600.00 electric bill (extra usage) due to my mother-in-law living her last days out with us (4 months, only thing I can justify a large bill with, and really nothing changed). I finally listened to my nephew and connected with Energy Ogre, I've had 2 full months with them and my bills have been $130.00 and $126.00, which just makes me sick for not looking into this sooner. A TXU Rep called to see what it would take to win us back and once I said we were now with Energy Ogre she said Thank You very much and hung up. SHOP ENERGY OGRE. I believe in Capitalism and I assure you TXU is capitalizing off the lazy folks like me. Shame on me for not looking into this years ago.

Sammy Valderas from Midlothian, TX on February 22nd, 2021
We had power through bad times
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Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!

Bweave from Spring, TX on February 21st, 2021
HORRIBLE CUSTOMER SERVICE, MULTIPLE OUTAGES
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If you call customer service when there is a power outage, expect to be talked to condescendingly then put on hold until you finally decide to hang up.Weve had TXU for almost six months now and have lost power at least four times for multiple hours at a time. Locked into a 12 month contract but as soon as that is up, were ditching this company for somewhere else.In a state where customers can CHOOSE their electricity company, youd think they would actually care about how they treat their customers.

Holly from Melissa, TX on February 14th, 2021
Fooled for years
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Not knowing much about all the different energy companies that are offered in Texas I went along with this one. I was a customer for 5 years and was never told that I was under an average billing plan. Once I decided to go with a different energy company when my plan ended with TXU I was told that I owed over $700 because I used more energy than the company averaged out for me. Now as far as I know with average billing base on past usage a specific amount is set by the energy company that is paid every month and at the end of the term there is either a credit, an amount owed or you break even. My monthly payments were never the same. It always, so I was very surprised when I was told this. Of course, I could not pay the entire bill. I paid $25 a month but that was not enough for the TXU and my remaining balance was sent to collections around January 2020. In August 2020, I paid the entire collection and was told that it would be removed from my credit report. The collection was removed but the charge off the account was not and I called the company only to received a letter saying that the charge-off account will be removed 7 years from now. Take my advice and find a different company. I am going to file a complaint with the Consumer Financial Protection Bureau. fluctuates

Find Another Energy Compnay from Fort Worth, TX on February 9th, 2021
Riffed off
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Ive only been in Texas for 3 months and this is company riffed me off. For being here months i paied them total of almost $2000 worth of electricity and cancel fee. When i opened the acct, ive been told cancel anytime. But once i found out my bills were constantly $400 + every month eventhough nobody is home, i decide to nolonger want to do business with them. They charged me $300 to cancel the service. If anyone file a lawsuit against this thrief, im after. Unbelieable.

Thao from Garland, TX on February 1st, 2021
High bill
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1/27/2021 My husband I had called to ask why our bill keep going up? The gentleman told us our contract has been expired since October of 2020. We never got a paper stated that the contract is about to be expired. As a customer I think TXU should at least called to ask if we want to keep the services. I called today to see what can we do? I kept getting people that was rude and tell me if we dont pay than our service will be cut off. Then he told me to call 211. When I called the third time to speak to someone that works on Sales Dept. She was awesome and I wish everyone was the same way. The we got contract instead pay every month. I had forgot to ask her if we were responsible to pay the remaining balance. I dont think we should pay $300. When you change month to month basis to contract. Plus we still owe $230.03. I cant afford these outrages prices. I even told this supervisor that I couldnt pay these outrages prices. This manager had no Sympathy. I wasnt happy with the service. TXU used to be awesome. TXU is trash!!! I told the supervisor Im the only person thats working. My husband is disabled and he cant work. Horrible experience with TXU

Tony from Humble, TX on January 28th, 2021
TXU WILL CHEAT YOU IN EVERY WAY
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THEY HAVE DOUBLE BILLED ME ON AUTO PAY FOR ALMOST A YEAR, AND THEN THEY OVERBILLED MY ELECTRICITY, RAISED MY RATES WITHOUT MY KNOWLEDGE THEN SENT ME A $661 FINAL BILL FOR TWO WEEKS! DO NOT USE THEM THEY ARE CROOKS.

REBECCA CALDWELL from Rockwall, TX on January 23rd, 2021
Run RUN RUN!!!
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Buyer remorse big time...I have been with TXU for a short time my first bill was high and got a second bill for 159.00..I live alone and never had a bill that high...And I checked around to ask some friends and they also shared concerns with txu..there was a misunderstanding with my old electric company I had been with for 6 years...IF YOU HAVE A GOOD ELECTRIC COMPANY TAKE MY ADVICE AND STAY WITH THEM!!! I'm on some sort of plan for the month of December my electric is 50% off so they hit me with a high bill...SHAME ON YALL TXU..DURING A PANDEMIC!!!

Suzette Johnson from Fort Worth, TX on January 10th, 2021
Txu reports false info
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Txu reports false info to the credit agencies. Bill is paid and when i disputed the account they report it as consumer disagrees versus reporting it as paid. FCRA AND FCA will be used in lawsuit against TXU.

M S from Temple, TX on January 2nd, 2021
NEVER AGAIN
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I'm not a writer of bad reviews but Jesus Christ, TXU has irked me to the core. I moved to Texas in 2019. The apartment complex I moved into required tenants to contract with TXU. Of course I went ahead and made an account and signed a simple electricity contract. The contract was for 1 year. Once my year long lease at this apartment complex was coming to an end, I decided I wanted to 1. move to a new apartment and 2. no longer be a TXU customer. At this point, the only reason I wanted to switch electricity providers was because TXU was quite pricy for no reason. I knew there were much better options. Might I add, this was my first time living alone. I made the assumption that my year long electricity contract was over, and I did not want to continue service, so my service was over. I'll take responsibility for this one, though. Was my mistake. I was supposed to call and actually cancel it. My lease and electricity service ended at the end of July, 2019. As of July 2019 I was 100% paid off with TXU. Owed them nothing, apparently. Until a few weeks later, I noticed TXU pulled $250 out of my account. Thought it was strange, especially because the amount was nowhere close to what my usual electricity bill was. I knew it was some sort of mistake so I disputed it with my bank and they reimbursed me within a few days. NBD. But then it happened the next month, and the next month, and the next month, oh, and the next month. All in all for a total of 6 months. Obviously, something was up, so the second or third time this happened I called TXU. They explained to me that because I didn't cancel my service I was actually paying for someone else's electricity, whoever moved into my old apartment after me. I was shocked? Concerned?? So trying to get to the bottom of this I'm transferred to about 7 different people all who try to explain the same confusing story to me. I explained to them my situation where I told them, hey I forgot to cancel this service and again, that's on me, but asked "can you forgive this?" They said yeah. Key word SAID. They told me it was taken care of, this wouldn't happen again, I was completely paid off. All was well until I continued to get money pulled out of my account. About $250, but each time the amount was $20 + or - different. Each month I called, spoke to a new person who told me a DIFFERENT story on why I owe $250. It was never clear. Oh and forgot to add, several months that this happened they pulled this money out of my account so I couldn't PAY MY RENT ON TIME. I'd say I ran into 4 $50 late rent fees because of this. And one time couldn't buy groceries because of this. Every time I call, I am convinced by John Smith in the call center that this won't happen again. Probably after the 9th phone call to TXU it was suggested that I file a claim through TXU. So I said OK. They "filed a claim" and just never got back to me. So I finally called them about it and they said "OH we have great news! You actually don't owe us this money!" No sh*t! "But you do actually still owe us $97 because you didn't pay your last bill." OH REALLY? So they went on to explain that my last bill was paid but then was apparently refunded back to me (for no reason at all). After MONTHS of them saying I WAS PAID OFF. So after 6 months of dealing with this they're like "oh yeah you don't owe us THAT money! Silly! You just owe us this OTHER MONEY!" It absolutely is unjust for them to still be trying to charge me. It's now 6 months later and I'm still dealing with this. Spent an hour on the phone with them today. The "supervisor" put me on hold for 25 minutes to "find a solution." He came back on the line to tell me that there's no solution. OK perfect, TXU has wasted yet another (I know, shocking) hour of my life. In the past 6 months, I've probably called TXU 15 times. 0 of those 15 calls were productive. Since having this newly discovered balance, TXU has called me everyday. I just opened my voicemail and without scrolling theres 7 robo voicemails from TXU. Huh, its funny, I didn't blow TXU's phone up when I couldn't afford groceries because of them. Shame on TXU. This is astronomically absurd. I will NEVER be a customer again and will NEVER speak kindly on this company's behalf.

NM from Dallas, TX on December 29th, 2020
Bad customer experience
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I was sold a plan on the phone that was not what was described in the term that I received so I tried to cancel within an hour but unfortunately I was told that the service was already switch and I have to wait the next day to switch back to another provider but I was assured that I will have nothing to paid (or if anything a very small amount for the day of usage). Now I received a bill that yes show a small usage of $1.29 but on top of that they charged me a $9.95 of base charge!The same day I had a manager called back to apology and ask me if he could anything to get back my business but really now I don't think I will ever consider TXU and even recommend them to anyone!

Alphonse Chesneau from Flower Mound, TX on December 21st, 2020
One of the worst companies to bill with
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Way over priced. Reps that lie through their teeth about average price, swore up and down the energy cost was the average. Terrible customer service, at least they let me out of their contract when I threaten the PUC complaint. Do not do business with them! You will regret it.

Ryan K from Arlington, TX on December 10th, 2020
Its a Trap!
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The service was honestly fine when I was using it. However, I called and informed them I was going to be moving and instead of scheduling the service to be disconnected and the "Going to be Disconnected" issue on the website they kept my service going stating I specifically had to call and have the service disconnected! Be careful and look at more places! This one is just a trap in the end waiting to scam you out of as much money as they can get! Not to mention their customer service sounded like they were in India and I could only understand half of what was being said! Would not recommend!

Caleb from Dallas, TX on November 7th, 2020
Was calling to renew my Plan
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Called in to renew my TXU Plan because my current plan was expiring 12/2/2020.. Spoke with customer service rep at 5:38pm. He told me about the Precise Saver 24 Plan. But I was trying to see the difference between the plan I have now and the Plan he was speaking of. The customer service rep was acting as if I was getting on his nerves with my questions, like he did not want to be bothered with me. I found myself telling him if I am cannot ask you questions let me know and I will hang up, call back and speak to someone else. By this time I had no interest in what he was talking about, over it literally. Been with TXU for 2 years, and this is ridiculous.

Upset Customer from The Colony, TX on November 2nd, 2020
Overpriced
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I don't recommend TXU. They charge to much. They have deffred payment add it up you pay more than you owe. The turned my service off 3 times, and I pay a portion to restore sevice. They recommened I call 211, but they couldn't help in time. I told them this keeps up I will got with somebody else. I have I am now with Green Mountain energy, they are wind powered and charge a whole lot less. My advice to people is don't use TXU, unless you don't know better or are wealthy. Bye bye TXU, I do not recommend you!!!!!!!

Hector Garza Jr. from Crystal City, TX on October 31st, 2020
Needs to be shut down
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TXU is the very worst power company ever. I had to make formal complaints three times against them, not one person in the company is an American and they do not understand anything you say. Instead they keep talking and talking and talking then they hang up on you. They are over priced and do not write any notes on your account if it is not what they want to write I had been in a deferred payment plan three times and they cancelled it before I even was able to get one payment into them. they would set it up and then the very same day it was canceled and they would say I never entered a payment plan. I turned them in to the BBB and the commissioner ....I ended up having my power turned off and refused to have it turned back on, the supervisors called me day after day trying to make demands that I allow them to HELP me.. hahahaha no thank you.

Noonalae from Haskell, TX on October 9th, 2020
Heartless non understanding
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Been with you 33 yrs. Now i can't afford you service.14.7cents kil hour.i had to go to lesser power bill with a green comp.of 6.7 cents pkh.we've had covid been very sick can't work.but do you think you people care after I've donated to you for 33 yrs.I'm going to take this to the news guy's and the d DOJ.maybe the texas comp. And DA.you people have lost touch and its all about the almighty dollar.have a roughten day you evil people.

Robert Jones from on September 28th, 2020
No pitty for customers during this pandemic. High rates. Will not work with customers under any circumstances
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Been a customer of theirs for years. But the last 2 years their rates kept going up and up. Lost my job- late 2 weeks and already getting a disconnect notice. Called and informed about canceling and customer service rep. Acted like they could care less.

Yesenia Manzanares from Houston, TX on September 26th, 2020
Lied, over priced, and horrible customer service
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You are not wrong about your contracts should have read before changing to apartment to house was told 8 cents flat rate per kwh to a certain kwh now find out I'm paying the average charge per cent at 13 cents a kwh, then called and gentleman on the phone trying to make me fill stupid then once explaining to him he still tell me I don't understand and repeats him self then just says thats the average every txu member pays. Then ask is that all and said no and thank you and then hangs the phone up. Your training and these peoples work at home attitudes need to change ive been with your company several years and this will make me cancel there are times changing and this company lies to get customers and there customers service reps which I doubt are located anywhere near there service areas and don't care well been seen and short forth.

Unsatisfied from Crosby, TX on September 13th, 2020
Bad business
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Signed up for services and the rep said there wouldnt be a cancellation fee if I ended my services early. Well now I have a bill to pay cause they are charging me a cancellation fee. Just paid a bill from previous mth. And now a cancellation bill 5 days later. This company is nothing but a scam and crooks. Tks TXU youll never have my business again

S.S from Houston, TX on September 7th, 2020
TXU Account Closing
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I called TXU to close my account and they said they didn't have a call on file and charged me for almost a full month of usage and I was not living in the unit. Their one customer service representative was rude and not helpful and when I made another call they were not willing to even try to help me get the proper charges applied to my account.

TXUistheworst from Roanoke, TX on August 28th, 2020
Bad business most horrible experience I've ever had
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Never again what are you ever use that company it was a horrible experience

Thomas from Fort Worth, TX on August 28th, 2020
Don't Fall For Free Energy
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I subscribed to TXU energy six months ago with the claim of *free nights*. Which means free energy after 8 pm. All I have to say is watch out with such claims. I mean, it doesn't take a rocket scientist to know that nothing is free in life. They tell you to use as much after 8 or the 7 days you use the most are free and in my opinion it's not true.

Jim from Corpus Christi, TX on July 23rd, 2020
Do not lock in 5 year contract
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Been a TXU customer for 16 years switched from a 12 month plan over to 5 years, biggest mistake of my life! Bill went up 60 dollars from same previous usage same time last year. TXU scams people like a used car salesman. Buyer beware. They play a game no one has investigated!

Mjackson from Dallas, TX on July 19th, 2020
Bad experience
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They charge twice as much as others

Harry from Houston, TX on July 11th, 2020
Over Charging Consumers
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The worst and exploitative company from poor consumers pocket. No one was leaving in a house, not utility being use, but received a bill of $199.19. How fraudulent.

Mfuh from Wichita Falls, TX on July 10th, 2020
Predatory scumbag company
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After decades of dealing with a municipally-owned utility, I moved into an area serviced by TXU. The experience has been terrible. There are outages with even minor storms that last for hours. Support is outsourced to the Philippines, and any call lasts 30+ minutes. My power was disconnected with no warning when a bill was apparently late. No call, text, email, or physical notice. $60 in reconnection fees. You cannot set up online payments on the phone. Filippino customer service workers repeatedly disconnect from the line, forcing you to call back in and repeat everything.

TXU Is The Devil from Salado, TX on July 9th, 2020
Never again
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When I signed up in Dallas the spring of 2019 I felt like this was an excellent option as the previous owner had this service.. however twice I had my electricity shut off because of a mess up on their end and I lost everything in the fridge. I called back and explained and they said sorry it happens sometimes... I canceled my service with them in March, AND it is now July and Im still getting charged after a last payment was complete in May? When I called asking for help no one could explain all I was Told was its a payment you need to complete Thisbis ridiculous!

Seth from Dallas, TX on July 2nd, 2020
DO NOT DUE AUTOPAY-THE DEDUCT PAYMENT 5 DAYS BEFORE
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I HAD autopay and my account was deducted 5 days before due date. They don't know or care if you have other accounts that's due. I REMOVED autopay, and looking for a NEW service provider. I'm done. Plus the price continues to GO UP, even if you're not using much energy.

Dup from Houston, TX on June 26th, 2020
TXU is inconsistent.
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I have to call them every month. They give me the run around. The app is poor and inconsistent.

TXU....why? from Arlington, TX on June 22nd, 2020
No class when leaving TXU
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I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

Jeff Jarabek from Allen, TX on June 12th, 2020
Great customer service rep.
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I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness

Heather G. from Whitewright, TX on May 26th, 2020
Txu Energy is awful company
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TXU Energy allowed someone else to open a account with them using my name and ssn. I didnt authorized anyone to use my info. And because TXU does not want to take a loss they are trying to force me to pay. Eventhough I filed a police report, BBB report, CFPB report and TFC report. There employee's have been very rude and even hanging up on me while I was talking.

TXU Energy from Houston, TX on May 18th, 2020
A question about my reward for refer a friend about me and about the other person
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My experience was suck, i am so mad the 9 people talked to me do not know anything so why you hire people like these, everybody transfer me to somebody else.... stay on the phone for nothing simple question to know about refer a friend...that is all

Maha Bundy from Houston, TX on May 14th, 2020
TXU can lyck mi @ss
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Total scum. Got slammed by TXU. Filed a complaint. The only thing that saved them is retention time of records required by law. There all in it together. When I switched I had to prove to them electric provider availability. I proved it and it burned their @$$.

Idiot from Weslaco, TX on April 3rd, 2020
Ridiculously overpriced!
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I switched to this company over a year ago and it was the biggest mistake! My bill is about double every month what it used to be with my old provider and they charge a crazy amount for delivery charges! I'm very happy to switch back to my old company that was actually affordable!!! My winter Bill's would cost around $400 ($300 for the electric and $100 for delivery charges) I definitely wouldnt reccomend switching to txu unless blowing money is something you enjoy!

Too Pricy!! from Weinert, TX on March 24th, 2020
TXU Energy
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I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.

RAC from Waco, TX on March 5th, 2020
Don't trust the billing department
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On Feb 14th I called to have my service transferred and I was informed they did not service the location I moved to. I then told them to cancel my service on the 29th of Feb. On March 2, I called to verify the account was closed, I was informed no. I told the rep I requested it closed on the 29th. The rep credited me for 2 days and told me the final amount I owe was $85.13, which I immediately paid. On March 3rd I received an email stating I owed another $42.19. I called and the rep was basically rude with me, stating they had to listen to the recordings. I advised the rep it was wrong for them to tell a person the final amount then later charge an additional amount. I also have the calls recorded as well. I will never recommend TXU nor use them again.

TexasResident from Tyler, TX on March 3rd, 2020
Average monthly billing
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I got ripped off by TXU today. I signed up for average billing, and after 12 months my cumulative balance is $97! I am someone who never uses more than 1000 kwh on any month., and $97 worth of electricity is about 1000kwh at my rate. This basically means that throughout the year I was undercharged for my usage, and I got slapped with it at once at the end of my contract. When making the decision to sign up I read the information about the average monthly billing on TXU website, which is very misleading:"With this program, you don't pay less or more. Over the course of the year, you'll pay the same on this program as you would if you weren't on the program. However, the payments are pretty even throughout the year, so it's easier to manage your budget."My experience made me believe that average monthly billing did not work in my interest as a consumer as it was advertised. On the contrary, by lowering my monthly bills, and at the same time growing the my cumulative balance, TXU made me believe that I was getting a good deal

Eugeniu from Houston, TX on February 6th, 2020
Worst company higher bill
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They will change your plan without giving you a notice and will put your on higher monthly rates the worst electricity company

Zayn from Dallas, TX on February 6th, 2020
Do not use!
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Horrible people absolutely no care for their customers. Shuts off electricity on elderly people in the middle of winter even knowing their is payments being set up!

Tessa from 85022 on January 31st, 2020
Dont Give Customers Enough time to Pay
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TXU guest service representative Lied they did me the same way have an elderly person in the house and cut the lights off couldnt give me enough time to pay two days for the day they cut it off I wish I never had to listen to them saying it was a good company no respect no care for the elderlys My bill was $415 dollars I paid $300 all I was $115 they cut the lights off I call TXU to explain that I had an elderly person and their dad like the man for me to get the money I didnt have until Friday

Flo from Houston, TX on January 15th, 2020
Prices are a scam!
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I have had TXU for 3 years now and their prices are a scam. I have tried both free nights plan and energy saver plan and there is NO difference in the prices. Last winter one of my bills was over $200 dollars one month. When I called to ask why the rep asked me about my appliances...which I told him where all natural gas. He told me that because the summer before was so hot in Texas that the company had to "buy" electricity and "oh well". TXU estimates all their bills, I know where my meter is and have NEVER seen anybody come out and read it...not once. I live alone in a small two bedroom house but my bills are always at least $200 or more. I was promised this last time to get 9 cents a kwh but in the contract and on the bill is actually a sliding scale....to get the 9 cents I have to use more energy...the less energy I use it costs more per kwh. So TXU gets their money no matter what! Can't wait to switch providers in February....

JeffL from Rosebud, TX on January 4th, 2020
Worst energy company in texas
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High price. bad service

Lay from Houston, TX on January 1st, 2020
Bastards
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I made a payment for $83 on the app
It processed 3 times!
Was told it would be resolved the next day.
Next day happened , was told it would be taken care of THE NEXT DAY ...
Called again the NEXT DAT, and was told it would be fixed in the next 24 hours !! It wasnt until I made threats to make the issue bigger than what it needs to be and close out my account that I had my money back in my account in 30 minutes. Trash . The app I used to pay asked for me to enter a amount to pay, and if thats an option why allow an above amount to process.
Fix your stuff

Bitch Ass Robbers from San Benito, TX on December 27th, 2019
Definitely not the best
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It took 2-3 days to turn on our electricity because the previous tenant left without paying his bill so a hold was put on our apt unit. What another irresponsible person did does have a bearing on us. So why was it made to be a hassle for us? Secondly, the due dates vary ridiculously from the 2nd to 8th of the month, which makes submitting payment another hassle. When we were late a few times, we were denied the late fees to be waived. Finally, the rates were OK, but definitely not great. Will be switching to Frontier. I suggest others do the same.

J. Mtz from Houston, TX on December 15th, 2019
Shop around
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I had talked to the scheduling department and was told that someone was coming within a week. After that time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.

Lied To from Houston, TX on December 5th, 2019
Horrible Horrible Service
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TXU Energy is the WORST. Sense signing up with this company, I have had nothing but issues. The most recent issue:Changing my due date WITHOUT even asking or informing me of said change and billing me 4 times on separate charges sense moving.When I contacted the customer service, all I kept getting was "I'm sorry, but we have no say in when the meter is read"I get that, but YOU do have the power to update my due date back to what it was and has been sense Feb. So sense my bill has already "generated" y'all refuse to change my due date. The only thing yall are saying you can do is set up a payment plan, but I will still be charged a late fee even tho I knew NOTHING about a date change. Not only that, but customer service tells me to call back for a one time curtsey fee removal for "when I get back on track with my payments". Um excuse me? I have paid on time sense signing up and have never been "off track".Yall changing the due dates to trick people into paying late and racking up the late fees for your benefit is so bad. Your employees leave out critical details and then tell customers there is nothing yall can do to help. Yall have told me lies about pricing and never seem to want to help or take blame for your mistakes.

M.B. from Mckinney, TX on November 21st, 2019

M.B. - We care about your experience. Let's take a close look at your account together to see what is going on. Please email your account and contact info to TXUECares@txu.com and we'll reach out to you.

TXU Energy on November 22nd, 2019

Homeowner
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Worst ever after 20 years of been there customer .They lie too much when they explain plans , you will realized it when you move out of your house and discontinue your service.

Sonny from Dallas, TX on November 11th, 2019

Sonny - We care about your experience. Let's take a close look at your account together to see what is going on. Please email your account and contact info to TXUECares@txu.com and we'll reach out to you.

TXU Energy on November 22nd, 2019

30 years customer and will be over this month
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30 years and never anything like this year. Renewed on the recorded line that I also recorded. was told the new plane was same as old plan just went from a year to 18 months. A couple months ago noticed summer bill was higher then last year same month and used less this year 1311 vs 1300 kw added 85.00 this year turns out price rate was up to 13. vs 10 i think. finding plan this week and when TXU trys to charge me disconnect will be playing the tape for them and media.

Ron H from Irving, TX on October 23rd, 2019
Horrible
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I had someone come to my door and unfortunately I answered it - something I rarely do if I don't know who they are. She was from TXU and talked to me into switching providers. I told her I was very unhappy with my current provider because they couldn't seem to get my direct pay from my bank set up. She assured me it wouldn't be a problem with TXU and so I switched with those assurances. I provided the necessary information. Well - you guessed it - in 3 months time i've received 2 disconnect notices because I assumed that they were taking payments directly from my account. When I called them they told me that they had no idication or information about direct debit. I was suppossed to have gotten a $250 rebate credit card. I won't get that now I'm sure - either way i'm switching as fast as I can from this show. Oh - I did try to give them information over the phone but you can't talk to anyone but their automated agent they are so proud of. I waited 30 min. on hold waiting to give them payment information before I finally hung up. I'm beginning to think they don't want you to have direct debit so they can collect more disconnect fees. RUN as fast as you can away from this sorry bunch - lower rates maybe but they'll get to you in the end.

Disgruntled Dennis from Baytown, TX on October 22nd, 2019
HORRIBLE
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I was tricked into an 'awesome' free nights plan. Except this is actually the most expenisve bills I have ever received due to various charges and fees that were not estimated for me upfront. They sneak these charges in so they can bill you ridiculous amounts once you are trapped into a contract with them. Then they did not send me an email when my bill was due but were somehow able to send me an email 5 days after it was due, charging me a late fee and a disconnection notice fee after only 5 days when they are the ones that did not send me my bill to begin with. I cannot wait for my contract to end so I can leave this horrible company.

Adam from Bedford, TX on October 21st, 2019
Account theft
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TXU stold my account from my chosen provider and won't correct their error. They admitted it was 100 Percent their fault and there are tape recordings which back that up. But, they won't follow through with getting my service plan restored. These people have deceptive practices, they lie and don't follow through on promises.

Jeri Arnold from Clifton, TX on October 16th, 2019

Jeri - Thank you for taking the time to provide feedback and comments. If you would care to provide your account and contact info to
TXUECares@txu.com we will be happy to investigate and reach out to you.

TXU Energy on October 17th, 2019

Visa card for signing up
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Did not receive second card as promised. Called and TXU confirmed it wasn't used. Said to make another monthly payment and it will be sent out. Made 2 payments and still not received. Called again. After 15 minutes to get to correct person I was basically called a liar and agent was very rude. I hung up...Mad...Crooks....

Marc Gentry from Houston, TX on October 14th, 2019
Rates and TDU delivery charges very high!
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A quoted price of .87 per kWh ended up being .154 (almost double) for billed usage of 626 kwh totaling $62.90. TDU charges and "other fees" total $32.66. Total bill $96.99 to cool an 800 square ft apartment with thermostat set at 78-79 degrees. I will never use TXU again and cannot recommend them to any. I've been with them for years and they were fair. Now they're just outrageous. I changed plans but not feeling very hopeful. Customer service rep said he's in Nicaragua.

Disappointed Txu Customer from Pearland, TX on September 30th, 2019
Liars and horrible customer honesty and support
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I accidentally overpaid my bill by over $1400.00. That was August 30, today is Sept 30, no refund yet. Every CSR I spoke to has lied to me about when it was or was not issued, supervisors too. EXTREMELY dishonest company.

Dishonest Do Not Use from Manvel, TX on September 30th, 2019
Be carefull, very good advertisor, very cheeting company that charge you 50% more
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I am a prof, I wanted to move out after three months in the new year (after being their customer for a year) so I did not respond their renewal letter (as they push you to make a contract for one year and I knew I am not staying for the whole incoming year, and you presume they charge you if you do not fulfill the contract), then they charged me %50 more per kWh! from 7.2Cent to 10.8! for about 6 more months (I had to teach 3 more extra months). As they did not inform me in their letter about this huge jump in the rate, I believe they intentionally do that. I asked from a few other people who had plan with TXU and they said they had similar problem with TXU, so they are absolutely cheating and they definitely know what they are doing.just imagine they sell you something (even they do not produce!) %50 more expensive for 6 months.

Unsatisfied Customer from Cypress, TX on September 2nd, 2019
Too expensive
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Simply put TXU is very expensive! My very first bill with TXU was over$500.00 the next over $600.00 . New appliances, air conditioner is on 78 when home and 80 when not at home ......bill is still expensive! My husband think that our bill is based on what they think we are using and not actual usage. Our home is 1,500 square feet. I can not recommend TXU Energy!

Jo from Missouri City, TX on August 18th, 2019
Not Accommodating
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My biggest complaint is that they will not adjust your billing date based on what works best for you. I called to request that my mothers billing date be adjusted for when she receives her social security check and they would not budge. Currently, her bill is due before she gets paid and she is constantly receiving disconnect notices and late fees because it is hard to budget on the limited means shes provided. Even though she is disabled and elderly, and its in the middle of summer in TX, they still plan to disconnect her because she cannot afford to pay the $30 they are requesting for the extension. I completely regret having changed her service to TXU. Dont expect them to accommodate you. They wont.

Disappointed In TXU from Mansfield, TX on July 28th, 2019
Texas energy
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Nikki was extremely helpful and friendly when I had questions about my bill.

Shannon from Houston, TX on July 18th, 2019
Good at first, horrible after
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Changing prices that are supposed to be fixed, hidden fees, snuck in fees, any possible weasely trick they can pull after they realise your not watching it like a hawk. Then there is the milling errors, OMG! At the biling errors! That when you realise customer service is non existent if you can manage to take 3 hours out of your busy life to wade through an automated maze of phone answers that LOVE, i mean LOVE to hang up on customers. Seriously these robo operators would touch themselves inappropriately to the thought of hanging up on people if they could. Then if you do finally get a human there will most likely be 5 language barriers between what you both speak. Its not fun. I could go on but im tired of typing, you get the point..... seek service elsewhere.

Sasquatch from Nacogdoches, TX on July 16th, 2019
The guys went above and beyond!
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First of all I have to say this was one of the worst experiences ever. I would also like to add that these two gentlemen Rocky Rayos and Cosme Ortega out of Midland Texas went above and beyond for me trying to fix what happened to my electricity and why it took 3 days to get it back on after a mess up from the company. No offense due only to the fact these gentlemen were genuinely concerned and worked diligently to help me in figuring out what was going on and why. In my opinion the customer service was fantastic. The organization and something with dispatching is way off. Me and my two young boys went almost three days without electricity that was suddenly shut off three weeks after starting service. This was due to the wrong meter number as well as the wrong address. If these guys didnt care so much this review would not be good it would be horrible.

Tish Pullen from Midland, TX on July 13th, 2019
Bad Customer Service
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Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all.

JC1993 from Houston, TX on July 9th, 2019
His name is Irwin!
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I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin

Wanza from Arlington, TX on July 8th, 2019
Not much help when needed
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I was in the process of moving and paying my final bills so I made my last payment and left a forwarding address. Never received anything until I got a call that I owed $64 but it was too late and already turned over to collections. Paid them the $64 with an apology for the inconvenience, but they decided to ding my credit anyway. Seemed kind of vindictive to me.

Jeremy Shumake from Corpus Christi, TX on June 24th, 2019
Does NOT understand LIFE happens
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This company lacks compassion for it's customers. No one anticipates not being able to pay their Utility Bill. Yet LIFE happens at times things will occur beyond your control. Unfortunately, those occurrences will present a financial challenge. Therefore this is NOT the Utility Company for people who fit this scenario. You will be made to feel it's your fault that things happen beyond your control. BIG Business Company and have become the WORST at customer service.

MrsMMB from Mesquite, TX on June 10th, 2019

Your experience is important to us. Please email your account/contact info. to TXUECares@txu.com, so we can further assist you.

TXU Energy on June 20th, 2019

Horrible Customer Service
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I have been a customer for 7yrs, apparently my contract expired in March I got a bill for almost double of what I was paying, contacted customer service so that they could resolve my billing issues and help attempt to adjust my bill and was told that the higher rate was what I had to pay since I didn't renew my contact. I have paperless billing with them and was told I should have received a letter stating the contract was ending in January, what is the point of paperless if you can't retrieve the information when you're online. So my contract ends and the rates go up. Funny thing is when they want to solicit business they can call you all day but as a customer they can't call you about your contract and discussing rates instead customer service gets an attitude and speaks to you as you don;t have a choice but to pay the rates they decide to bill you for. Currently looking for a new company with better customer service that will treat you like you matter.

Michella B from Houston, TX on May 21st, 2019

Michella - Please email your account/contact info to TXUECares@txu.com. We're here to help!

TXU Energy on June 20th, 2019

The worst customer service
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I have had TXU since I moved out of my parents house. Was referred by my father who had them for years because he hates leaving companies hes loyal. Which TXU dont care about loyalty why would they. Anyways I had a high bill they put me on a payment plan to lower my bill which is to add a payment to my next months bill. My next months bill was high again and I mean 459 dollas high. It seems there was something wrong with my AC which caused the issue. So I called again TXU guy made me get on a contract and told me this would lower my bill. Since I don't work. I received this months bill it should be less than 100 dollars but they added 350 dollar charge. I called to ask them to help lower this I would pay it but smaller payments I cant afford each month a bill over 200 dollars and they just say we understand but they dont help. Am I missing the email or text that there is no humanity or understanding of any kind? Did we just all become robots? I will pay what I owe but not all at once and they cant help. What a shame. As soon as this contract which I was forced into lied to is over I'm switching since they don't care about loyalty or humanity why should I care about being a customer.

Angry Customer from Grand Prairie, TX on May 9th, 2019

Your experience is important to us. Please email your account/contact info to TXUECares@txu.com, and we will contact you right away.

TXU Energy on June 20th, 2019

VERY DISSATISFIED
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AFTER PAYING THE BILL ONLINE, I RECEIVED A CALL THREE DAYS LATER SAYING THE POWER WAS GOING TO BE TURNED OFF IN 30 MIN OF RECEIVING THE PHONE CALL. TALKED TO A REPRESENTATIVE WHO WAS NOT HELPFUL AT ALL. SENT ME TO A ACE CHECK CASH TO GET A MONEY PACK CARD TO PAY THE AMOUNT TO KEEP THE LIGHTS ON. ACE DIDNT OFFER A MONEY PACK CARD ONLY AN ATM CHARGE. TXU THEN TOLD ME THAT THE CONFORMATION NUMBER WASN'T GOING TO HELP. THEY HAVE TAKEN MY MONEY TWICE. THEY WONT EVEN ACKNOWLEDGE EITHER PAYMENT EVEN THOUGH THE ONLINE BILL SHOWS THE FIRST PAYMENT MADE. IM FUMING!!!!!!

DARRYL from Hurst, TX on May 3rd, 2019

Darryl - We hope this issue was resolved to your satisfaction. If you still need assistance, please do not hesitate to email us at TXUECares@txu/com.

TXU Energy on June 20th, 2019

POOR CUSTOMER SERVICE
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Our bill jumped from $303.33 to $607.51, with ZERO change in kWh usage. ZERO! TXU sttaes its an Oncor demand charge increase on out TXU BILL and Oncor states its a TXU issue. In 2 weeks we have spoken to 6 representatives, 1 supervisor, submitted a dispute and no one can explain Nor can they correct the bill. There supposedly is no one who can explain or fix it the issue. The just keep reading the disclaimer about demand charges. We explained in GREAT DETAIL that if they would just pull the invoice history they would see the exact kWh on one bill and compare that it is a $300 diff. The same invoices we will be submitting to TX Public Utility Commission. This easy fix has become such a nightmare. We never had these issues with Reliant at our old location.STAY AWAY FROM TXU

Winnie from Arlington, TX on April 10th, 2019
Disappointed
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I have used TXU for years and all of the sudden i get my personal information stolen and am a victim of identity theft and i have had over $1000 stolen from my account and two additional accounts opened in my name and they are making me go through months and months of processes to get my money back even though they clearly know my information was stolen. How can They let other people open accounts in my name to begin with. They keep pushing my dates back to get the status on my account and I keep having to recall them because when I miss calls they do not leave any voicemails to call them back. Now they tell me they need a copy of the incident report from the police which they should have told me to get in the first place now I have to wait even longer for the process. Then they have the nerve to call me saying I now owe them the amount of money that I lost in the first place!? Never have I been more disappointed and humiliated that they did not communicate this within each other and make me feel like trash.

Disappointed Customer from Houston, TX on March 26th, 2019
THIS COMPANY IS A SCAM
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I had TXU for 8 years and I knew something wasn't quite right. I couldn't understand why I was being over charged for electric services, my bill was never low --despite the fact that I was ON THE ROAD 99.9% of the time and had everything UNPLUGGED AND OFF, except the KITCHEN AREA. MY BILL WAS HIGH EVERY MONTH NO MATTER WHAT I DID. I also CALLED them ALMOST WEEKLY -complaining with no RESOLUTION, except the would change the RATE PLAN and the BILL GOT EVEN HIGHER.FINALLY -- I switch COMPANIES and my BILLS and the LOWEST they have ever BEEN. TXU was ANGRY for the SWITCH and decided they would RUIN my CREDIT --BY REPORTING ME LATE for 4 MONTHS in a SINGLE REPORT and ALSO they REPORTED me as a CHARGE OFF for 100.18I DONT OWE THEM ANYTHING---THIS IS RETALIATION ! and MADE UP, PLEASE GO BACK AND LOOK AT THE REVIEWS from others , its the same PATTERN of BEHAVIOR. HOW DO THEY GET AWAY WITH IT.

TXU IS SCAMMING CUSTOMERS from Pearland, TX on March 26th, 2019
Price gouging
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I live in an apartment with my child and my bills average 160.00 suddenly when the fall case. Check this, I turn off the appliances e.g. stove, washer, dryer at the breaker to ensure my bills are not high. Im typically gone for 7-9 hours a day and NEVER turn on the heat which is also turned off at the breaker. I use a space heater, FYI. I called several times to inquire why my bill in three years has sky rocketed. They had tried to throw out the holidays, family being over and cold weather!! First off, you stupid LIARS, my family does not even live near me and I have not used the central heating!!!! I threatened to call the news and a few days later a lady called from the txu executive presidents office to speak to me. She gave me a $50 credit- my bill was still over 100.00 that month. I know they are either price gouging or average billing because they were initially billing me for 14 days and I didnt notice. Then one day I compared my bills back to 2015because I keep everything, and I was paying 70.00 for 14 days and I thought it was for a 30 day period. I was paying around 60 a month prior. Currently, My average kwh is .08!! Once I switched my plan to 12 months and received a 100.00 reward bonus that bill shot through the roof into the universe and they cant tell me why. Once I get rid of these thirsty, lying thieves I will never look back. I called the last lady at the presidents office to cancel my contract as she hasnt called me back- its been 4 days! I hate companies that take advantage of people

Manoy from Euless, TX on March 1st, 2019
Not impressed
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Ive had them for 3 months now and the only time my bill was under 100.00 was the first month, it seems like it just keeps going up and up. Highly disappointing to a single mom of 4

Shayna from Krum, TX on February 24th, 2019
Free nights
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The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill.

Kay from Houston, TX on February 10th, 2019
Do not use TXU
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I used more energy every month and instead of them continuing to charge me a rate or a little higher rate they charge me a fee and add it on my last bill. If you have a house go solar these electricity companies have been robbing people any way they can.

OG from Houston, TX on January 23rd, 2019
They send out confirmation letters confirming they received payment and then shut you off and won't turn you back on when the mistake was on their end
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They have horrible customer service didn't make the situation right when the mistake was on their end why send out a confirmation that are confirming you received payment and then shut them off whatever happened with on that end and you shouldn't send out a confirmation letter especially one that says to disregard any other notices worst customer service ever and one of the highest rates I got a $40 prepaid plan for much

Pissed Customer from Midland, TX on January 16th, 2019
Worse company ever!!!!
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Worse company ever!! They don't keep there word!!!!! I'm going back to Reliant ASAP...
Shouldn't have never left especially after being with Reliant for over 15 years!!

Trish from Humble, TX on January 2nd, 2019
Trick XXxKed
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I am a degreed engineer and investigate major industrial accidents and I was totally mislead and flat ass tricked in to paying 15 cents per KWH but it was fixed. Further, they fail to respond to my complaints. I may take them to court just to give them the exposure they deserve. I understand there is a commission that i can also contact. Now you know how they pay for all those stupid ads.

Pissed Off In Kingwood from Kingwood, TX on December 21st, 2018
Not loyal to customers
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I was a customer of txu at my old place and NEVER got my electric cut off or paid a late fee. When I moved into my new place I thought I would be a loyal customer to txu and get that service again, WRONG! They tried to make me put down another deposit of $250 after being with them and showing for a year I can pay, so I declined. A couple hours later I get a call from a supervisor saying that they could offer the service with no money down. I declined the offer because I had to get another electric service so I could get my keys to my apartment. So fast forward a month later and come to find out the new electric company messed up my apartment number and put the service somewhere else. So trying to be a loyal customer, I called txu back. I told the young man what I was offered last month and he asked for the phone number so he could look up the call. They looked up the call and heard that the rep was being a bit deceitful saying things under his breath so I wouldn't hear him. So they offered me the plan I wanted with a $100 down payment split into 2 payments. I told the young man that I didn't want to do that either because I was promised something else and I felt like they were taking advantage of me. When I woke up this morning I decided that I would give them one last chance to get things right, so I called txu to take that offer. Come to find out they didn't notate ANYTHING we talked about in my notes so no one even knew I spoke with someone the day before. So I asked for a supervisor. They wouldn't even go back to listen to the calls when I told them I spoke with someone. The supervisor was very unhelpful and wouldn't even try to satisfy a customer. They are NOT loyal to their customers so I nor my people will not be using txu again.

Cheyenne Graham from Hurst, TX on December 20th, 2018
Unhappy
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I am paying almost as much this winter as I paid over the summer. Prices have drastically increased since I renewed! Not to mention I was misinformed by the agent when I renewed. They make it confusing with this charge....and that charge.....and this credit if......blah! blah! Will be switching.

Paula from Edinburg, TX on December 12th, 2018
Terrible Electric Company!
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TXU is the CRAPIEST electricity provider. There rates are high, probably highest. You have read their fact label very carefully. On top of that, they will charge you $25 Return Fee if the automatic credit card payment doesn't get process the first time. Don't buy electricity from this company and if you are current customer you probably paying alot higher charges than other companies, and I would recommend to switch your provider.

Khan from Richmond, TX on December 11th, 2018
TXU gets richer from the struggling customers
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If you are struggling in life~its only going to get worse. They tack on charge upon charge upon charge even when they get the phone calls as i try to make the effort to get caught up and try my best to be responsible.30+ years of faithful pmts. then cancer and divorce and 5 years of hardship trying to regain a footing. What other choice do you have? Who can live WITHOUT electricity anymore.?I live in a small house and my bills are over 200 and when they start tacking on 57.00, 10.87, 19.90, another 57.00 on just one bill??? After I called in almost every month and make payments~just not in time for them to get fee happy. Being poor is not a crime. But to TXU - being poor is a way for them to get rich.

Gouging from Fort Worth, TX on December 8th, 2018
Good service
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I love that my lights are free after 8

Qemiya from Wills Point, TX on December 1st, 2018
DISAPPOINTED!
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I've been loyal customer to TXU for more than 4 decades. They're trying to kick us off of our plan (SureStart). They say it's been discontinued. However, they cannot or won't tell me what mo-to-mo index plans they have. Their TOSA says they sell'em but no one in Exec Ofc can answer question. We don't won't a term or variable rate plan. We only want to pay for electricity that we actually use mo-to-mo. We don't have internet. I'm at the library w/unsecured wifi. I've been trying to get help from Exec Ofc since 10-18. They're not offering any solutions to help. I've opened e-mail acct at library (that I don't want) to file complaint w/Exec Ofc. I cannot respond to any e-mails sent. I've really no time to go to library everyday. Have left multiple phone msgs to Exec Ofc. VERY, VERY DISAPPOINTED w/lack of response, communication by phone & consideration for a long time customer!!!!

Loyal Customer from Mesquite, TX on October 31st, 2018
Been lied to
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I called in a couple of days after service to verify the rewards Ill be recieving. They told me there was no tracking number or any verification Ill be getting. I called again a couple of days and months later to verify. They said the same thing. I just called in today apperantly talking to the rewards center and they actually sent me an email concerning the rewards. Lets see if I have to call back again concerning this issue. Only this call today did they tell me to submit and process my claim. Pull up the calls for my accounts since its being recorded for quality purposes and clarify to me what happened during those previous calls.

Ngan Pham from Plano, TX on October 18th, 2018
Price Gougers
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I left Reliant after not being able to get a plan with a fixed rate. They jacked me up pretty bad in the winter to about .15/kWh. When I called TXU I was sold a 12 month plan at .074/kWh. I was told if I didn't use at least 800kwh I would have to pay an additional $9.95 a month. I had recently moved down from RI and thought this was odd. Up there you get your rate and pay. Less you use, less you pay. They actually encourage being "green". Not penalize you for it. Fast forward to today. I receive my TXU bill and I used 200kwh less than I did last month but my bill is $20 more. I called and was told I am "not receiving my