Chariot Energy Company Reviews

Before landing on Chariot Energy I shopped around and compared prices across my area, and this one came out ahead of the rest. Enrollment ended up being just as easy as the pricing made it look, start to finish, no headaches.

Great Customer Service. Lower Rates.

I switched from Green Mountain to Chariot Energy and I realize I could've have been saving so much money for YEARS.

Two years in with Chariot Energy and not a single complaint so far. A move to a new house is coming up, and Chariot's still my pick. Their free nights plan is honestly one of my favorite features.

Switching over from another provider to Chariot Energy was simple. Their 36 month contract had better rates than what I was seeing elsewhere, and the free nights was a feature my old provider never offered.

Nine months with Chariot Energy and my rates stayed low the entire time, no complaints there. The customer portal worked well for pretty much everything, except canceling. There's no option to cancel, or even find details on cancellation and what happens once your contract ends, through the portal itself, a phone call to customer service is required. It took a 30 minute hold, but I eventually confirmed I wouldn't be billed past my contract's end date.

My original review led to Chariot Energy following up by email, and they worked with me to get my plan adjusted, which I appreciated. It showed real accountability on their part. My one wish is that the phone reps matched the knowledge level of whoever handles the email inquiries.

First bill

I chose Charity Energy and started service on July 1. August 4 came and I still had not received my first billing. I sent an email inquiring about my first bill. It was August 4. I received a reply on August 14. Not real good customer service in my opinion. Not a good start but will see how we go from here,

No bill in the mail

I have had Chariot Energy for 2 months. Have not received a bill in the mail or an email about a bill. Got notice today for shut off.

Beware 60 month commitment

I just tried to transfer my service to a new address and was informed that I have a 60 month commitment which was new to me and of course they would not change it. I am 56 years old and have never had a utility slip in a 5 year commitment.......I promise they will lose my business as soon as I'm able and they will never be able to earn it back. Do yourself a favor and pick someone else.

BUYER BEWARE - CHARIOT ENERGY IS TERRIBLE

PREDATORY COMPANY, BUYER BEWARE -- Chariot Energy has been by far the worst electric company I've ever had (and I've had many). They CHANGE DUE DATES on your billing, then charge late fees. They hide this by the fact that you're not able to view your online bill for months at a time, all the meanwhile DOUBLE CHARGING YOU. On top of that, their CUSTOMER SERVICE dept is open from 8-5 MF, then 9am-1pm on Sat. So you better set some time away from your workday if you want to have an ATTEMPT of getting a ahold of someone. That's IF they even answer. You will actually get VOICEMAIL with this company and they will NOT REPLY. We have CONSTANT BLACKOUTS in the middle of the day. Resetting our clocks and interrupting our work day ONCE OR TWICE A MONTH. TERRIBLE, PREDATORY, DO NOT USE THEM!

Still trying to get the credit dept to approve our deposit waiver

Had a letter of credit from my old provider that I was using to get the deposit waived but apparently that's not good enough for them. They wanted 12 months of bills and when I accidentally gave them 11 they still wouldn't approve the switch. Impossible to deal with and I haven't even began service with them.

First bill

I chose Charity Energy and started service on July 1. August 4 came and I still had not received my first billing. I sent an email inquiring about my first bill. It was August 4. I received a reply on August 14. Not real good customer service in my opinion. Not a good start but will see how we go from here,

No bill in the mail

I have had Chariot Energy for 2 months. Have not received a bill in the mail or an email about a bill. Got notice today for shut off.

Beware 60 month commitment

I just tried to transfer my service to a new address and was informed that I have a 60 month commitment which was new to me and of course they would not change it. I am 56 years old and have never had a utility slip in a 5 year commitment.......I promise they will lose my business as soon as I'm able and they will never be able to earn it back. Do yourself a favor and pick someone else.

Switching over from another provider to Chariot Energy was simple. Their 36 month contract had better rates than what I was seeing elsewhere, and the free nights was a feature my old provider never offered.

Before landing on Chariot Energy I shopped around and compared prices across my area, and this one came out ahead of the rest. Enrollment ended up being just as easy as the pricing made it look, start to finish, no headaches.

Nine months with Chariot Energy and my rates stayed low the entire time, no complaints there. The customer portal worked well for pretty much everything, except canceling. There's no option to cancel, or even find details on cancellation and what happens once your contract ends, through the portal itself, a phone call to customer service is required. It took a 30 minute hold, but I eventually confirmed I wouldn't be billed past my contract's end date.

BUYER BEWARE - CHARIOT ENERGY IS TERRIBLE

PREDATORY COMPANY, BUYER BEWARE -- Chariot Energy has been by far the worst electric company I've ever had (and I've had many). They CHANGE DUE DATES on your billing, then charge late fees. They hide this by the fact that you're not able to view your online bill for months at a time, all the meanwhile DOUBLE CHARGING YOU. On top of that, their CUSTOMER SERVICE dept is open from 8-5 MF, then 9am-1pm on Sat. So you better set some time away from your workday if you want to have an ATTEMPT of getting a ahold of someone. That's IF they even answer. You will actually get VOICEMAIL with this company and they will NOT REPLY. We have CONSTANT BLACKOUTS in the middle of the day. Resetting our clocks and interrupting our work day ONCE OR TWICE A MONTH. TERRIBLE, PREDATORY, DO NOT USE THEM!

Great Customer Service. Lower Rates.

I switched from Green Mountain to Chariot Energy and I realize I could've have been saving so much money for YEARS.

Still trying to get the credit dept to approve our deposit waiver

Had a letter of credit from my old provider that I was using to get the deposit waived but apparently that's not good enough for them. They wanted 12 months of bills and when I accidentally gave them 11 they still wouldn't approve the switch. Impossible to deal with and I haven't even began service with them.

Two years in with Chariot Energy and not a single complaint so far. A move to a new house is coming up, and Chariot's still my pick. Their free nights plan is honestly one of my favorite features.

My original review led to Chariot Energy following up by email, and they worked with me to get my plan adjusted, which I appreciated. It showed real accountability on their part. My one wish is that the phone reps matched the knowledge level of whoever handles the email inquiries.