Chariot Energy Customer Reviews
We've been collecting customer reviews for Chariot Energy so you can get the inside scoop on what it's like to be a customer.
You can order Chariot Energy Energy Plans online.
Ratings by Star
Featured Review
No Pricing Gimmicks. Love the Solar!
It's great to know I am getting energy whose equivalent is generated by solar power. I also appreciate the clean pricing and EFL without the gimmicky fees and credits.
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Chariot Energy Reviews
5 Star Reviews
Chariot Energy has 16 five star eviews.
Great experience
Nothing has gone wrong, and that's all you can really ask for from a utility company. I got a great rate and I'm sad I'm moving and they don't provide service at my next location =(
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Easy Change & Low Price
I switched to Chariot Energy from Reliant after six years. The account change-over was easy and the pricing is great! I get weekly energy use statistics and on-line access to my account. It's renewable energy at a great price from a good company.
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Awesome Communication
Chariot Energy has some of the most proactive communications I have ever had with an electric company. I got an email before the Feb 21 snow storm saying you might have a higher bill because of the weather. It included recommendations for lowering it. Then during the cold spell I received my normal weekly usage report email. Now after, they sent an email apologizing for any delay in contacting their customers because even their customer services were without power. Then they confirmed that I was on a fixed rate plan and I did not have to worry about a high bill. Very proactive and it is appreciated.BTW-I locked in for a 3yr fixed wind energy rate of avg 8.9 cents/kWh so great rates too.
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Very happy with them
Just switched from another provider. Very happy to use sustainable energy for such low price. Their website and customer service are very good, and they said they planted a tree on my behalf, which is a small thing but it's nice of them to have such projects. Highly recommended!
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Competitive Offers for Renewable Plans
Competitive rates and an easy signup process. They did a good job on their website and bill pay portal. Very intuitive and easy to use.
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Simple and Easy
Just received my first bill from Chariot - and they did as promised - no hidden fees - just a good rate. I think I just found my new forever electric provider.
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No Pricing Gimmicks. Love the Solar!
It's great to know I am getting energy whose equivalent is generated by solar power. I also appreciate the clean pricing and EFL without the gimmicky fees and credits.
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Chariot Energy Reviews
4 Star Reviews
Chariot Energy has 0 four star eviews.
Chariot Energy Reviews
3 Star Reviews
Chariot Energy has 2 three star eviews.
Poor customer service
I get paid once a month and asked to have my due date moved forward by a FEW DAYS (like 3-5 days). They wouldn't change my due date because I wasn't drawing social security. We're in the middle of a pandemic, and this is how they treat their customers.
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Month bill very High
Looks for watt details on bill i only switched for the cheaper watt but my bill is higher
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Chariot Energy Reviews
2 Star Reviews
Chariot Energy has 1 two star eviews.
Hidden fees
Went with a solar buyback plan. The CenterPoint fees are more than I pay for the electricity. In the winter, I should be be generating a credit. Instead, I'm paying 50$ a month. Summer is going to be rough.
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Chariot Energy Reviews
1 Star Reviews
Chariot Energy has 6 one star eviews.
NEVER AGAIN!
Being with chariot started out good. After the pandemic hit, it went down hill from there! How did a $100 a month bill for a 1 bedroom townhome go up to over $400 a month bill! Nothing in my home has changed! I don't have high tech electronics either. I'm gone during the day! I'm a independent contractor so my business was hit extremely hard! Having to create a deferred payment plan just to keep power. BIG MISTAKE! They don't care at all about you having a grandson with Nephritis Lupus. He takes 9 meds a day most needs to be kept refrigerated. He absolutely can not handle heat but they don't care because it's not them on the other side! I explained even offered to send email correspondence about trying to get help from Texas utilities with my bill but they STILL don't care! As soon as I pay them off I will NEVER do business with them again!
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WORST EXPERIENCE EVER
Should have option for -100 stars! Chariot has got to be the most incompetent, worst customer service experience I have EVER had in 52 years! I had been w/them for over a year, transferred service at which time I found out how truly inept they are-they set up a whole new acct #, transferred my deposit as a DEBIT not a credit-after spending weeks calling & going over this repeatedly, at which time they were supposed to fix everything & waive late fees that weren't late, I told them they were simply too inept, changing providers! Now today get a call that I owe them $200+ due to "service contract fee" and they didn't waive any of their mistakes...WORST customer service EVER, stay away! Choose any one else!
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Too High
This company is a scam. They are super expensive. The agents are rude each time I call in and they text my phone with wrong information.
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Customer service
I was lied to from the start.... I don't like being lied to, and will not do business with a company that lies.
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