Our Rating of New Power Texas
Customer Reviews of New Power Texas
1-2 Star Reviews: 1 (100%)
If you enjoy having your power disconnected without fair warning, these guys are great. If, like I assume most people, you find that to be a breach of service, then run - dont walk - away from these guys. I switched to them recently to take advantage of a promotional offer. My contract started in June. I setup autopay, but I received a disconnection notice via mail at the end of July that I had not paid. I thought that was weird, but no big deal I figured it was a fluke, paid the bill immediately and made sure that the autopay was enabled on my account and that the billing details were correct.
Well, about 9:30am this morning, my power goes off. All my neighbors still have theirs on. After waiting nearly 2 HOURS on hold with their customer service, I finally get through. They obviously outsource their customer care as there was a lot of chatter in the background that made it difficult to understand the agent. They look up my account, and sure enough, they claim my account is past due. They agreed that it seemed odd as they could also see that autopay was enabled, but they gave me some BS about it taking a couple billing cycles to go through. I also asked why I never received another disconnection notice after I manually paid the bill after the notice I received in July when the autopay failed the first time. They gave the usual line of its probably in your junk mail, but I confirmed that it was nowhere in my inbox. Anyway, I give the agent my credit card number to pay the bill manually (again), and now I get to be an unwilling Luddite for the next 2-4 hours while I wait for the power to turn back on.
This was never an issue of money. I was happy to pay the bill, if they would just communicate that theyve had an issue with the billing. I cant fix what I dont know about. At the very least, why didnt they send a final disconnection notice email today to notify me of the impending shutoff? I would have paid immediately and all this could have been avoided.
This is a sorry excuse of a company, and an even worse excuse of customer service. No matter how tempting the offer might be, resist the temptation. If not, theres a good chance youll end up like me: writing an angry review under the warm glow of candlelight from an iPhone with a failing battery. Caveat emptor.
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New Power Texas FAQs
What is the cheapest plan that New Power Texas has?
The cheapest plan New Power Texas has is Power of Credit 12, with rates starting at 7.9. This is a 12 month plan.
Where can I order New Power Texas electricity?
New Power Texas has electricity plans in Texas
Where can I order New Power Texas natural gas?
New Power Texas does not have any natural gas plans
What do customers think about New Power Texas?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average New Power Texas customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!