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Xoom Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania - PECO, Pennsylvania - MetEd Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey electricity in the Atlantic City Electric area, Natural Gas in New Jersey's PSEG market, as well as New York's Consolidated Edison, and Central Hudson energy markets.

Our Grading of XOOM Energy

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XOOM Energy Plan Summary

Total Plans

5

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Customer Reviews of XOOM Energy

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Most Recent XOOM Energy Reviews  


Saticfied
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . Serena from Troy TX

Xoom is great
I've been with Xoom almost a year and have had zero issues with them. And the rates are excellent. Ed from Webster TX

Great service
I signed up in the fall of 2018, very skeptical like most people, but I was also tired of paying high gas bills. I decided to try the service and got my first bill to my surprise it was actually lower. Great job Xoom energy! Thanks for the two year fixed rate. M. Harrison from Novi MI


4-5 Star Reviews: 6 (13%)



Saticfied

We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy .

Serena from Troy, Texas
June 3rd, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 1 (2%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

Billing & Account Management
Customer Service
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2-3 Star Reviews: 7 (16%)



HORRIBLE EXPERIENCE

had an issue with my electricity. The costumer service rep gave wrong information that cause bigger issue for me. Tried to speak with supervisor and they didn't even bother to take my call. Matter of fact they refuse to take my call. HORRIBLE experience. I would NOT. Recommend this company

Kenia from Houston, Texas
July 23rd, 2019

Billing & Account Management
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1-2 Star Reviews: 34 (76%)



Poor, deceptive practice

Xoom website is not the most user friendly. I was emailed regarding my account to select my new rate plan and had until 1/21/2020 to make a selection. On 1/21/2020 I switched providers due to the new rates. I was charged a $350 contract termination fee as customer service explained that I had another year left on my contract. A full year but yet they wanted me to select a new plan already. Very misleading to a consumer. Not helpful with customer service as they wanted me to return to get the fee waived. Poor website, poor customer service and DECEPTIVE business practices. Would not and could not recommend!

Concerned Home Owner from Sealy, Texas
January 28th, 2020

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XOOM Energy News  


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XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is SureLock 24 Unbundled, with rates starting at 11.5¢. This is a 24 month plan. You can find details for that plan here.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Connecticut, Illinois, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Texas

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, and Pennsylvania

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended XOOM Energy Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
Earn Big Bill Credits
12 months
8.9¢ / kwh
at 1,000 kWh per bill
$109 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!
  • Up & Coming Provider
    12 months
    7.0¢ / kwh
    at 1,000 kWh per bill
    $122 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • 100% Solar Energy
  • 12 Month Fixed Rate
  • Popular New Provider
  • 3 Year Price Stability
    36 months
    11.4¢ / kwh
    at 1,000 kWh per bill
    $115 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • Fixed Energy Price
  • No hidden fees or base charges
  • 100% Texas Wind
  • 100% Clean Energy
    24 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $116 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • New Provider in Texas
  • No hidden fees or base charges
  • 100% Clean Energy
  • All XOOM Energy Plans  


    Plan Name
    Company
    /
    Rating
    Length
    Price
    Est Avg Bill
    24 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $121 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    36 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $121 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.5¢ / kwh
    at 1,000 kWh per bill
    $121 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.6¢ / kwh
    at 1,000 kWh per bill
    $122 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 months
    11.7¢ / kwh
    at 1,000 kWh per bill
    $123 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month