XOOM Energy Company Reviews
We've been collecting customer reviews for XOOM Energy so you can get the inside scoop on what it's like to be a customer.
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XOOM Energy Rating and Review Summary
There are 2 total reviews for XOOM Energy, with an average rating of 1.0/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| XOOM Energy | 1.0/5 | 2 |
| Star Rating | Ratings and Link |
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| 0 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 0 2 star reviews | |
| 2 1 star reviews |
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| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
Contract Issue
I was disappointed with the handling of an issue with a contract. My understanding was interpreted differently than conveyed by the representative I spoke with and now I am stuck in a contract that I did not want, unless I pay a cancellation fee. Will not recommend their service.
Poor customer service
Called FOUR times to add a new service to my existing account.
1. Was informed that I need to be transferred to a different team so was put on hold. Was on hold for about 30 minutes EACH time and got a message that "We are unable to take this call, please call back". Did for 4 times and each time I was assured by the first agent that they will make sure I am not disconnected.
2. Had to pay the $250 deposit and provide ID even though I have an existing account and am a customer for over 4 years.
3. Starting a new service with XOOM is very frustrating and tedious.
All Reviews By Date
Contract Issue
I was disappointed with the handling of an issue with a contract. My understanding was interpreted differently than conveyed by the representative I spoke with and now I am stuck in a contract that I did not want, unless I pay a cancellation fee. Will not recommend their service.
Poor customer service
Called FOUR times to add a new service to my existing account.
1. Was informed that I need to be transferred to a different team so was put on hold. Was on hold for about 30 minutes EACH time and got a message that "We are unable to take this call, please call back". Did for 4 times and each time I was assured by the first agent that they will make sure I am not disconnected.
2. Had to pay the $250 deposit and provide ID even though I have an existing account and am a customer for over 4 years.
3. Starting a new service with XOOM is very frustrating and tedious.
