This is the overall customer ranking of the retail electricity providers operating in Texas. These ratings represent only the reviews that have been submitted to Texas Electricity Ratings by customers. The reviews take into account a number of different categories, including pricing, customer service, and how likely they are to recommend.
Plans & Pricing
This page shows how the retail providers rated in the category of Plans and Pricing based on customer reviews. In other words, how well did consumers like their electricity plan and how happy were they with how much it cost them.
Order Experience
How easy was it to order this Texas electricity provider? Were there any complications? Was it confusing? Was it easy and seamless? This is how consumers rated these Texas retail electricity providers based on how easy it was for them to get service started.
Customer Service
When customers had problems, how well did these Texas electricity providers solve them? The customer service category shows through customer reviews how satisfied consumers were with their customer service. Long or short phone wait times? Were customer service agents friendly? Did they get timely answers over email? Here's what people thought based on their reviews.
Billing & Account Management
How an electricity provider handles Billing and Account Management is one of the most important categories for determining how happy a customer will have been with their service. Is Auto Pay available and easy to sign up for? Can you easily pay bills online? Are there regular emails showing usage and account statistics? This category shows how customers felt about their Billing and Account Management according to the reviews they submitted.
Likely to Recommend
Like it sounds, how likely actual customers are to recommend the provider to other customers.
