What Is Proton Energy Thinking?

Posted on 1 CommentPosted in Consumer Advocacy, Customer Service, Proton Energy, Texas Electricity

Since I’ve been writing this blog and running this website, I’ve seen a lot of new Retail Electricity Providers (REPs) enter and exit the market. At this point, it takes more than just low rates to set yourself apart in a crowded Texas electricity market, companies have to interface well with their customers. And in Read More

PUC Complaint Summary & Scorecard Need Some Work

Posted on 2 CommentsPosted in PUC/ERCOT, TER News, Texas Electricity, Texas Electricity News

The PUC Scorecard and Complaint Summaries have been a part of how Texas Electricity Ratings evaluates the different retail electric providers in Texas since we first began the site back in 2009. After all, the Public Utilities Commission’s own view of different electricity companies was a logical voice to include when trying to create a Read More

Potential TXU Bankruptcy: What it Means for Texas Electricity Customers

Posted on 1 CommentPosted in Deregulated Electricity, Texas Electricity, TXU Energy

The Texas electricity market has been abuzz the past few weeks after a series of articles have been released speculating about the possibilities of Energy Future Holdings separating their competitive assets (TXU and Luminent, respectively) from Oncor in preparation of possible bankruptcy. There have been several articles in the Dallas Morning News, which you can Read More

Texas Electricity Ratings: Rankings Update: 10/16/2012

Posted on Leave a commentPosted in Amigo Energy, Bounce Energy, Champion Energy, Deregulated Electricity, Direct Energy, Gexa Energy, Green Mountain Energy, StarTex Power, Tara Energy, TER News, Texas Electricity, Texas Electricity News, Texas Power

Summer has passed and we’ve had several events that have influenced some of the ways we rank providers at Texas Electricity Ratings, including rate changes as well as the releasing of the latest JD Power & Associates survey of Texas electricity providers, among others. And surprisingly enough,

PUC Denies AEP to Sell Electricity in Texas as “AEP Retail Energy.”

Posted on Leave a commentPosted in AEP Retail Energy, PUC/ERCOT, Texas Electricity News

In what I consider great news, and despite an earlier ruling by a Texas judge, last week the PUC voted 2-1 to forbid AEP from using the name “AEP Retail Energy” to sell electricity in the state of Texas. I wrote extensively about what I saw as the dangers of selling Texas electricity under the Read More

Texas Electricity Customer Satisfaction Tops in JD Power Survey

Posted on 1 CommentPosted in Deregulated Electricity, Texas Electricity, Texas Electricity News

As I wrote about yesterday, JD Power & Associates released their 2012 survey of Customer Satisfaction for the Texas electricity market. I’ve already written about the specific results and the electricity providers that excelled in the survey. Today I want to take a look at another segment of information that was released in the survey: Read More

Champion Energy Wins 3rd Straight JD Power & Associates Award

Posted on Leave a commentPosted in Bounce Energy, Champion Energy, Reliant Energy, StarTex Power, Texas Deregulated Electricity, Texas Electricity, Texas Electricity News, TXU Energy

Late last week it was announced that Champion Energy won the 2012 JD Power & Associates survey for customer satisfaction. This marks the third consecutive ear that Champion Energy has won the award, which is an outstanding achievement and really demonstrates their commitment to customer service and satisfaction. Champion Energy is the first electricity provider Read More

Are Voluntary Mitigation Plans a License To Steal?

Posted on Leave a commentPosted in PUC/ERCOT, Reliant Energy, Texas Electricity, Texas Electricity News

There’s been lots of controversy over the PUC’s acceptance and adoption of NRG’s Voluntary Mitigation Plans (VMP). And it is all justified. The Houston Chronicle’s chief Business and Energy columnist, Loren Steffy, wrote an article on recently blasting this move as against the interest of consumers and where one energy expert he quoted called the Read More