Octopus Energy Customer Reviews

My experience with Octopus Energy so far has been solid. Good rate, easy sign up, and using their app makes billing and payments a breeze. I've already sent three family members their way based on how things have gone.

After sticking with my old provider for over 15 years, I finally switched to Octopus Energy. The whole thing took just a few minutes on the phone with a rep who knew their stuff, was professional, and answered every question I threw at them. No gimmicks, no hidden gotchas, just straightforward 100% renewable energy.

Making the switch to Octopus Energy turned out to be one of the better decisions I've made. Prompt, timely, excellent, that's how I'd describe their customer service every time I've reached out. My bills have stayed fair too, never once anything outrageous. The transition itself was smooth and easy from day one. I've shopped and tried pretty much every electric company across north Texas, and none of them have left me this satisfied.

Octopus Energy has treated me well. My rate is great, and I'm hoping it holds or gets even better once my current contract wraps up so I can stick around. Communication with them has always been easy, and honestly I'd recommend them to anyone.

At the start of this year I made the move to Octopus Energy. Their electricity rates are competitive, sure, but what really got me was how easy the rate structure is to actually understand. Every rep I've talked to has been professional, knowledgeable, and quick to respond. I recommend Octopus Energy to my family and friends without hesitation.

Signing up with Octopus Energy was easy and straightforward from start to finish. The rates and promos they offer are great too.

I used to bounce between electric companies constantly, chasing competitive prices, a solid team, and billing that was actually accurate. That search ended with Octopus Energy. Went with a long term contract too, so now I don't have to think about renewing for a while.

Switching providers was made easy thanks to a helpful agent. Landed a better rate, and everything's looking good so far with Octopus Energy.

Closing my account wasn't the smoothest experience with customer service at first, but once it got escalated to a supervisor things turned around fast. They were direct and helpful, and I walked away with everything settled on good terms.

Still on the fence about Octopus Energy honestly. The rate's been great, no complaints there, but their app has some bugs, and I'm not totally convinced I'm getting credited for having my smart thermostat connected every time.

Things were good with my rate and contract through Octopus Energy, until nobody notified me that my contract was ending. That meant a jacked up monthly rate slipped through unnoticed for two whole months, and my bills basically doubled during that stretch. I eventually landed a new contract with a solid rate again, but those two months hit my wallet hard.

Needed to set up a payment arrangement with Octopus Energy and it came together quickly. I was able to pick the exact date I needed to pay, no issues at all.

My experience with Octopus Energy so far has been solid. Good rate, easy sign up, and using their app makes billing and payments a breeze. I've already sent three family members their way based on how things have gone.

Signing up with Octopus Energy was easy and straightforward from start to finish. The rates and promos they offer are great too.

Still on the fence about Octopus Energy honestly. The rate's been great, no complaints there, but their app has some bugs, and I'm not totally convinced I'm getting credited for having my smart thermostat connected every time.

I used to bounce between electric companies constantly, chasing competitive prices, a solid team, and billing that was actually accurate. That search ended with Octopus Energy. Went with a long term contract too, so now I don't have to think about renewing for a while.

After sticking with my old provider for over 15 years, I finally switched to Octopus Energy. The whole thing took just a few minutes on the phone with a rep who knew their stuff, was professional, and answered every question I threw at them. No gimmicks, no hidden gotchas, just straightforward 100% renewable energy.

Things were good with my rate and contract through Octopus Energy, until nobody notified me that my contract was ending. That meant a jacked up monthly rate slipped through unnoticed for two whole months, and my bills basically doubled during that stretch. I eventually landed a new contract with a solid rate again, but those two months hit my wallet hard.

Making the switch to Octopus Energy turned out to be one of the better decisions I've made. Prompt, timely, excellent, that's how I'd describe their customer service every time I've reached out. My bills have stayed fair too, never once anything outrageous. The transition itself was smooth and easy from day one. I've shopped and tried pretty much every electric company across north Texas, and none of them have left me this satisfied.

Switching providers was made easy thanks to a helpful agent. Landed a better rate, and everything's looking good so far with Octopus Energy.

Octopus Energy has treated me well. My rate is great, and I'm hoping it holds or gets even better once my current contract wraps up so I can stick around. Communication with them has always been easy, and honestly I'd recommend them to anyone.

At the start of this year I made the move to Octopus Energy. Their electricity rates are competitive, sure, but what really got me was how easy the rate structure is to actually understand. Every rep I've talked to has been professional, knowledgeable, and quick to respond. I recommend Octopus Energy to my family and friends without hesitation.

Needed to set up a payment arrangement with Octopus Energy and it came together quickly. I was able to pick the exact date I needed to pay, no issues at all.

Closing my account wasn't the smoothest experience with customer service at first, but once it got escalated to a supervisor things turned around fast. They were direct and helpful, and I walked away with everything settled on good terms.