Our Analysis of Clearview Energy

The person who wrote about the bad customer service is right! I called to ask about their rate and probably switch to their service but after being told in the automated message that I was number 1 in line and my wait time would be 1 minute ten minutes went by with no one answering. I hung up and will not try again. With that kind of customer service you have to wonder what kind of company it really is and be fairly sure that when you need to change your plan or question your rate they will not be there to assist you.

i signed up for their residential gas service due to advertised low rates. after couple of months i have noticed I've been charged higher rates. i called them and they told me without a shame that every charge have a surcharge of $10. this charge effectively exceeded PSE&G rates and clearly was not the deal i was hoping for. I have told them i was deceived by their false advertisement and like to disconnect. For such they charged me $50 early termination fee.
This is a dishonest and shameful practice and have to be stooped

The company employs marketers who use robocall tactics from spoofed numbers and are deceptive about who they are when they call you (they tried to say they were my current supplier until I pressed the issue and got their real identity). I even have a confirmation number for the phone call and they were going to switch my supplier to their company and they still deny accountability.

I felt ambushed when their rep came to sign people up in my area. There is a no solicitation notice but was told they had permission to be there. They did not have that permission. I signed up more to get rid of him but also because I was told I would get a lower energy supply bill. I did not see any rate reduction but I did see an increase in my bill, and when I was late paying my bill (several months later) I got a disconnect notice and promptly paid. 2 weeks later I got a bill from Clearview for a $50 early termination fee. I was never told a disconnection notice would generate a cancellation with them nor that if that happened I would be sent a bill. It may have been in the fine print. I was never given a call or sent an email which they were given when I signed up. Contacting customer service was about as useful as their service. They are beyond sketchy in their practice and what they deliver for service.

Stay clear of Clearview energy for energy provider...they charge an extra service fee of $9.99 per month and don't tell you upfront about this extra cost. Pass the word to family and friends. When I found our this they charged and early termination fee, did not want to stay with someone charging extra monthly service chages unknowing to customers.