The best review categories for Pioneer Energy are their customer service, with an average of 1.5 stars, and their plans and pricing, with an average of 1.0 stars.
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Charge you an early termination
They charge you and early termination even after you finish your contract |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mark
from
Garland, TX
on
January 11th, 2021
Charge you fees you didnt have
Everything was great untill you move and theres no option for them at your new place so what does pioneer do, charge you a 150 dollar cancellation fee. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Loyal Texan
from
Garland, TX
on
February 26th, 2020
There are Better Providers
I wouldn't recommend going with this company. Web site is clunky and outdated. The customer service is the worst. My first billing cycle will be my last. Received a pink notice in the mail the day after the billl was due. Which means they mailed it before the due date. Charged a $5 late fee and a % of amount due. The bill had already been paid online. This company is clearly accustomed to dealing with degenerates and treat all customers like thieves in the night. There are better companies out there. Stay away. I will pay my termination fee expeditiously. Will be glad to switch over in a few days! Horrible customer experience. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dissatisfied In Humble
from
Humble, TX
on
July 16th, 2017
Featured Plan:

12 Month Usage Bill Credit
No Minimum Usage Charge!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
18.4¢
more info
Review Topics:
Peoples Choice:
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2022 Texas Hurricane Season Forecasts
What's the Best Electricity Plan Term Length for Me?
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Why Are Electricity Rates Rising in Texas?
7 Ways to Keep Cool This Mother's Day
Texas Electric Plan of the Month
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Is the Return to Work Impacting ERCOT?
Texas Electricity Ratings Resources:
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Historical Electricity Rates
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Historical Electricity Rates
Learn about the Breeze Energy POLR Transition
Who are the best Texas electric companies?
Understanding Your EFL
No Deposit and Pre-Paid Electricity Plans
How to Switch Texas Electricity Companies?
How to Read Your Electricity Meter
How Long Does it Take to Switch Electricity Companies