Pronto Power Customer Reviews
We've been collecting customer reviews for Pronto Power so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Pronto Power Customer Ratings:
Average of Pronto Power Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Pronto Power | 3.1/5 | 15 |
Pronto Power Reviews:
15 total reviews for Pronto Power.
| Star Rating | Ratings and Link |
|---|---|
| 6 5 star reviews | |
| 2 4 star reviews | |
| 0 3 star reviews | |
| 0 2 star reviews | |
| 7 1 star reviews |
Energy Plans from Pronto Power competitors
Unlike Pronto Power, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
The best Prepaid Electric companies by far.
I have been with Power Pronto for only a little time but I am very very happy. My bill went down, the daily usage updates are a great tool to learn how to preserve energy. The Customer service is absolutely amazing !! Pronto Power will help you save not pay more. Pronto doesn't punish you for having less money in your account, will offer free account protections till payday, offers to get customers back into monthly billing after 90 days. No other prepaid electric company can compare to Pronto Powers plans and benefits.
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5 Star Reviews
has 6 five star eviews.
Best prepaid company !!
I was with reliant paying a ridiculous rate almost up to $400 a month , decided to try pronto power out and began paying between $85-$90 for a 4 bedroom house. Best thing I've done for my home and family. highly recommended for low rate & best services .
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Best move ever, confused with this site!
The best thing I ever found on FB was a shared link for Pronto. As a former customer of Frontier and Payless (should be called Paymore Power), I know you must be in bed with Payless. Pronto Power by far has the cheapest rates, you dont need auto pay, you dont need to have over $30 in your account, Pronto rates are simple and easy to under. Customer service folks offer extensions till my next payday when I cannot make a payment (no charge, thank you for being a customer), one of the main guys there (Aaron) goes far and beyond to breakdown my electricity usage by the hour, shucks he broke it down by every 15 minutes. To start all I had to pay was $9.99, then asked for a payday extension. Morning text messages around 7am (back up alarm clock), there is no charge on disconnection or to reconnect (this old bird forget to call in) just paid my balance and power was restored in less than 30 minutes. Paymore Power folks keep calling offer $100 to come back, please guys, "momma always told me, Ruthie Lyn don't get fooled by the glitter." Sorry, I'll stick to Pronto. Be cautious folks, this site I'm telling you, is in bed with Payless Power, probably making a ton of money to highlight that company (or all highlighted companies willing to bet a disabilty check this site is). On government controlled site PowerToChoose.org you see the real rating, I will leave at that.
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Simple fast prepaid electricity!
I was Payless Power customer for years, always kept funds in my account. With this pandemic going on, here is where I realized how bad my plan was with Payless Power. They charged me extra on my rates cause I no longer had money. Yes, they didnt disconnect me but raised my rate by 4 cents. I called Pronto Power, reviewed the plans and thats when I realized all the hidden language Payless was charging me. Pronto Power is the best prepaid electricity company in Texas. These guys got me started with $10, in 4 days I hit negative balance, when I called yesterday (Wednesday) they protected my account till Friday for free. And if I cannot pay, I can request a loan at my choice. Or simply find another company. Thats 2 more days without having to lock my meter. Thats trusting me to make a payment, that is working relationship I can handle. I recommend to anyone and everyone. Dont take my word for it, just ask the questions for yourself. I appreciate all you have done Pronto Power.
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Pronto Power Is Affordable &Works with You & 4 U
The associate that answers the phone at Pronto Power, are always so nice and helpful.
They're very understanding and go out of their way to help you.
The wait time can be long,
15 - 45 minutes
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Pronto Power for the elderly
Pronto Power has been a Godsend for my grandmother. I have to manage her SS check which can be difficult. Their rates are the best without any lies. I tried Payless Power they overcharged you when you have less money on your account. At Pronto, they have given help when we were days short from my grandmother's check with account protections. There isn't another prepaid company who can match their rates or their customer service. Thanks Pronto Power, I recommend to my friends all the time. Oh when we do, they give us an extra $20 as a referral.
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The best Prepaid Electric companies by far.
I have been with Power Pronto for only a little time but I am very very happy. My bill went down, the daily usage updates are a great tool to learn how to preserve energy. The Customer service is absolutely amazing !! Pronto Power will help you save not pay more. Pronto doesn't punish you for having less money in your account, will offer free account protections till payday, offers to get customers back into monthly billing after 90 days. No other prepaid electric company can compare to Pronto Powers plans and benefits.
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Reviews
4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 0 two star eviews.
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1 Star Reviews
has 6 one star eviews.
Fake reviews
Theres NO way people are writing a 5 star review for this company. They have the worst customer service I have ever felt with. They have no after hour number for power outages, only an 8:00 to 5:00 business. Those are retail hours, not service provider hours. Everyone I suggested this company to at first has called me back and asked why theyre service is so bad! They have had a problem with paying online, it times out. Ive addressed this problem multiple times and they say this is the first theyve heard of it, others have the same issues. I e posted other bad reviews but they dont seem to make it available for potential customers. STAY AWAY FROM THIS PLACE!!
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Steal your money
I moved companies a week ago and they refused to give me back the money that wasnt used for prepaid service and continue to take my money.
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BEWARE of this Corrupt company
BEWARE!!! Pronto Power is the most corrupt Energy Entity ever. I have not had power for 10 days and they continue to bill me $55 to $75 per Day and even show the fake wattage used. What a bunch of BS that is. I paid $200 before the storm came and they stole it. Now they continually call and harrass me, saying I owe $300. They talk terrible to me and call me bad names and say hurtful things. https://www.texastribune.org/2021/02/21/texas-electric-bill-greg-abbott/
Greg Abbott, Texas Governor passed a law keeping these Utility companies from cutting off our power, or continuing to charge us. See the above link. Dont fall for their Fake deferred payment scheme.
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Very Rude
Almeda was very Rude and would not let me Speak to a Manger . She told me one thing and Lied to me about my payment. I Not Happy with the Service.
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