Smart Prepaid Electric Customer Reviews

We've been collecting customer reviews for Smart Prepaid Electric so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest Smart Prepaid Electric Electricity rates and plans in Texas

Alternatives to Smart Prepaid Electric's Texas Electricity Plans

Texas Electricity Ratings can help you find the best Smart Prepaid Electric electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Maxx Saver Select 24 24/months 11.6¢/kWh
Maxx Saver Select 12 12/months 11.6¢/kWh
Flash 24 24/months 11.6¢/kWh
Rates as of Jun 23, 2024 at 08:42 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Maxx Saver Select 24 24/months 11.9¢/kWh
Maxx Saver Select 12 12/months 11.9¢/kWh
Flash 24 24/months 11.9¢/kWh
Rates as of Jun 23, 2024 at 08:42 PM

Smart Prepaid Electric Rating and Review Summary

There are 6 total reviews for Smart Prepaid Electric, with an average rating of 1.6/5.

Company Stars Rating Reviews
Smart Prepaid Electric
1.6/5 6
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Recent 4 Star Reviews

Perfect for low usage accounts
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Houston on January 14th, 2017

Recent 3 Star Reviews

Recent 2 Star Reviews

Recent 1 Star Reviews

THE SPE RIPOFF
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!

Gera Brown from Eagle Pass, TX on May 4th, 2020
Horrible service/ Also a Scam?
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.

Horrible from Fort Worth, TX on December 2nd, 2019
Electricity Gangsters
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Took me two years to get my $40.00 balance back. Stay away Stay away Stay away

Vic from Edinburg on June 16th, 2015
Dilatory
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.

Johnny Staten from Waco on October 8th, 2013
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Biggest rip off on thre market. They will suck you dry and leave you in the dark!

Theresa Pierce from Katy on September 10th, 2013

All Reviews By Date

THE SPE RIPOFF
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!

Gera Brown from Eagle Pass, TX on May 4th, 2020
Horrible service/ Also a Scam?
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.

Horrible from Fort Worth, TX on December 2nd, 2019
Perfect for low usage accounts
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Houston on January 14th, 2017
Electricity Gangsters
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Took me two years to get my $40.00 balance back. Stay away Stay away Stay away

Vic from Edinburg on June 16th, 2015
Dilatory
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.

Johnny Staten from Waco on October 8th, 2013
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Biggest rip off on thre market. They will suck you dry and leave you in the dark!

Theresa Pierce from Katy on September 10th, 2013