Smart Prepaid Electric Customer Reviews

We've been collecting customer reviews for Smart Prepaid Electric so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Smart Prepaid Electric Ratings page.

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Smart Prepaid Electric's Customer Reviews Summary

Smart Prepaid Electric Scores and Ratings:

Texas Electricity Ratings Overall Score for Smart Prepaid Electric

3.0 / 5

Smart Prepaid Electric Reviews

6 Reviews for Smart Prepaid Electric

6

total reviews

Compare to Smart Prepaid Electric Electricity Rates

Recent Good Review from John S

Overall Rating
Perfect for low usage accounts
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Likely to recommend

Easy to deal with, no fees equals cheap electic for low usage accounts.

John S from Houston on January 14th, 2017
Overall Rating
THE SPE RIPOFF
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Likely to recommend

Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!

Gera Brown from Eagle Pass, TX on May 4th, 2020
Overall Rating
Horrible service/ Also a Scam?
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Likely to recommend

This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.

Horrible from Fort Worth, TX on December 2nd, 2019
Overall Rating
Electricity Gangsters
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Likely to recommend

Took me two years to get my $40.00 balance back. Stay away Stay away Stay away

Vic from Edinburg on June 16th, 2015
Overall Rating
Dilatory
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Likely to recommend

I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.

Johnny Staten from Waco on October 8th, 2013
Overall Rating
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
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Likely to recommend

Biggest rip off on thre market. They will suck you dry and leave you in the dark!

Theresa Pierce from Katy on September 10th, 2013