Reviews for Viridian Energy

The best review categories for Viridian Energy are their plans and pricing, with an average of 2.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Worst Customer Service
Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Helen Hogle from Houston, TX on March 31st, 2021



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