Viridian Energy Customer Reviews

We've been collecting customer reviews for Viridian Energy so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest Viridian Energy Electricity rates and plans in Texas

Alternatives to Viridian Energy's Texas Electricity Plans

Texas Electricity Ratings can help you find the best Viridian Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Maxx Saver Select 24 24/months 11.7¢/kWh
Maxx Saver Select 12 12/months 11.7¢/kWh
Flash 24 24/months 11.7¢/kWh
Rates as of Jun 18, 2024 at 03:40 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Maxx Saver Select 24 24/months 12.0¢/kWh
Maxx Saver Select 12 12/months 12.0¢/kWh
Flash 24 24/months 12.0¢/kWh
Rates as of Jun 18, 2024 at 03:40 PM

Viridian Energy Rating and Review Summary

There are 1 total reviews for Viridian Energy, with an average rating of 1.2/5.

Company Stars Rating Reviews
Viridian Energy
1.2/5 1
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Recent 4 Star Reviews

Recent 3 Star Reviews

Recent 2 Star Reviews

Recent 1 Star Reviews

Worst Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!

Helen Hogle from Houston, TX on March 31st, 2021

All Reviews By Date

Worst Customer Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!

Helen Hogle from Houston, TX on March 31st, 2021