Viridian Energy Customer Reviews

We've been collecting customer reviews for Viridian Energy so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Viridian Energy Ratings page.

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Viridian Energy's Customer Reviews Summary

Viridian Energy Scores and Ratings:

Texas Electricity Ratings Overall Score for Viridian Energy

1.7 / 5

Viridian Energy Reviews

1 Reviews for Viridian Energy


total reviews

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Overall Rating
Worst Customer Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!

Helen Hogle from Houston, TX on March 31st, 2021