WTU Retail Energy Customer Reviews
We've been collecting customer reviews for WTU Retail Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
WTU Retail Energy Customer Ratings:
Average of WTU Retail Energy Customer Reviews submitted through Texas Electricity Ratings.
Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| WTU Retail Energy | 1.1/5 | 8 |
WTU Retail Energy Reviews:
8 total reviews for WTU Retail Energy.
| Star Rating | Ratings and Link |
|---|---|
| 1 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 1 2 star reviews | |
| 6 1 star reviews |
Energy Plans from WTU Retail Energy competitors
Unlike WTU Retail Energy, these providers currently hold a Gold, Silver or Bronze ranking by Texas Electricity Ratings
Houston Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 12.2¢/kWh |
| 4Change Energy | 24/months | 12.4¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.9¢/kWh |
Dallas Plans from Top Rated Providers
| Company | Term | Rate |
|---|---|---|
| Chariot Energy | 36/months | 11.5¢/kWh |
| 4Change Energy | 24/months | 12.3¢/kWh |
| Gexa Energy | 12/months | 12.4¢/kWh |
| Constellation | 12/months | 12.9¢/kWh |
| Reliant | 24/months | 13.5¢/kWh |
Featured Review
WTU user
Been very happy with WTU. No problems what so ever .
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5 Star Reviews
has 1 five star eviews.
WTU user
Been very happy with WTU. No problems what so ever .
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4 Star Reviews
has 0 four star eviews.
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3 Star Reviews
has 0 three star eviews.
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2 Star Reviews
has 1 two star eviews.
Automated System is Horrible!
Moving and had service terminated. Online system deleted credit card on file and didn't recognize account number when I called to pay the final bill. Had to finally call the above number, then select start service to get a live body to transfer me to billing. Should change online billing so that account info is NOT deleted until final bill is paid. Helloo....does that make sense to anyone? I've spent an hour just trying to pay a bill. By the way, half the links and phone numbers listed on your websites don't work. Doubtful we'll be using you again, especially since I've read the other reviews and found out there are less expensive companies.
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1 Star Reviews
has 5 one star eviews.
Worst customer service
Worst electric company in Texas. No customer service except bad customer service. They kept disconnecting my electric because of their employees mistake. I paid my bills on my account on time. I was told I asked to have my account disconnected in July, which I did not. My power was cut off in July and and called and thought I had the error taken care of. I kept receiving bills with my account and paid them. I also received bills for another person with another account number but my address for the same months of service. THERE WAS NO ONE IN MY HOUSEHOLD with that name. I was told if I wanted to pay this other persons bill too I could have service. WHY would I do that? It's not my account and not my name on the bill. They disconnected my service again. They admitted it was their fault. I called a total of 5 times, was hung up on, disconnected and was promised to have it turned back on within 2 -4 hours. 6 hours later I still do not have service. I contacted APE and was told a ticket was never submitted after 5 calls and even got a claim number. 5 times I was told told one had been submitted. They only solution I was given was to get my electricity back on was to open another account as a "new" service and couldn't be guaranteed service until Monday. My 83 YO mother lives in this house. I now have to pay for a hotel room for her to have electricity and air conditioning. NO ONE AT WTU gave a damn about this situation. DO NOT SET UP YOUR SERVICE WITH WTU!!! YOU WILL BE TREATED BADLY! They say they are customer service based....not the way I see it
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Watch out for surprise fees.
I've used WTU for a while now and have had a good time with them, however this month my bill had increased by $60. I inquired as to why this was, since none of my electric usages had increased. They told me since they had to send me two disconnection notices I was being charged $30 per notice. This was never once communicated to me. I guess since they sent me two pieces of paper in the mail they get to charge me more. Backstory? I hit a rough patch at work the past two months and fell behind. I made up and paid the bill in full($256). So I fixed things with my electric provider. I thought everything was fine and dandy until these "surprise" fees popped up on my next bill. I suppose if this were communicated to me, it wouldn't have been a big deal. But it was not. Very, very poor communication from my provider. Now they're willing to waive one of those $30 fees. Gee, that's great. But wait.. Since you, as a million dollar corporation, did not tell me about any of these fees, I should not have to pay them. I asked several friends and family if they had this issue and they said they noticed it on their bills before and they had the EXACT same issue.
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Poor customer service for website issues
My accoatunt has things worse. When I asked if this was my issue or if others were having the same problem I was told I was not the only one and that this was an issue that was ongoing. Not once the reps offered to take a payment by phone without a fee. This is very unprofessional and time consuming to call in 3 times, made to feel as if it was my issue, trying different browers and internet methods ie with WIFI or without. Get a better system in place!
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Beware, WTU will rob you
If you are unfortunate enough to have chosen WTU, don't let your guard down for a second or they will rob you. My bill this summer increased about 300%---come to find out my contract had expired so they put me on a "variable rate" which actually means "invariably high rate." I'll own up to getting complacent; i should have been more aware of the length of my contract, but this kind of behavior seems like it's just designed to take advantage of people. Also, expect aggressive collection calls the second your bill is late, as well as a $30 collection fee. On a side note, i had to sign a new 12 month contract to get a reasonable rate, even though i will not still be at my current address by then, and the representative i spoke to could not offer me any firm guarantee that i would not be charged a $135 cancellation fee if they could not transfer service to my new location. Since it I didn't have the money to put down for a deposit with a different provider, I had to resign with WTU even though i hate them! Again, personal responsibility, but I bet what happened to me has happened to a lot of WTU customers. Don't make the same mistake I made.
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