LifeEnergy Customer Reviews
We've been collecting customer reviews for LifeEnergy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for LifeEnergy
Good rates
Very quick service , got a fixed rate and I cant complain these bills are amazing! About to renew my contract love this provider!
Alternatives to LifeEnergy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best LifeEnergy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.1¢/kWh |
| GridEdge 24 | 24/months | 10.4¢/kWh |
| SimpleSaver 12 | 12/months | 10.4¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 36 | 36/months | 10.6¢/kWh |
| Frontier Saver Plus 12 | 12/months | 10.8¢/kWh |
| SimpleSaver 14 | 14/months | 10.8¢/kWh |
LifeEnergy Rating and Review Summary
There are 12 total reviews for LifeEnergy, with an average rating of 2.7/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| LifeEnergy | 2.7/5 | 12 |
| Star Rating | Ratings and Link |
|---|---|
| 4 5 star reviews | |
| 1 4 star reviews | |
| 0 3 star reviews | |
| 1 2 star reviews | |
| 6 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Good rates
Very quick service , got a fixed rate and I cant complain these bills are amazing! About to renew my contract love this provider!
Excellent Service
Transparent and speedy service. Highly recommended.
BEST RATES IN TEXAS UNDER 1000 KWH/mo!
I have 12 month fixed rate plan for usage under 1000kw and it suits me fine! I average about 850kw and my bill has been the same every month..$34.06. The avg, varies each month, but that is about $.04 per KW. Beat That!!
Easy, rate had no gimmicks
My contract just came up for renewal from my existing energy company. I was shocked at how high the rate was, I have been with them for 6 years. I looked for an energy company that had a rate that was exactly as it seemed. I didn't want to worry about my rate changing depending on how much electricity I used.
It was easy to sign up, and I haven't had any problems so far.
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
I think only two people work there
Every time I call I am on hold for at least 30 minutes. And they are closed after 5pm so if you call at 4pm they will keep you on hold until 5pm and then you will get the office is closed voicemail. if you are lucky, you may get a call back from an "after hours" person.
Recent 1 Star Reviews
No integrity
While I was traveling frequently to take my mother to her cancer treatments 9 hours away. My contract went up and I defaulted into a month to month. What was an average monthly bill of $175 skyrocketed to $709. They almost QUADRUPLED my rate. Not only does this company not have integrity but doesnt think twice about kicking you when your down. Give your business to another company, you never know what life brings you and these people are not in your corner.
Lying, cheating, money grabbers
I tried to sign up for service and they wanted to charge $250 deposit. I have excellent credit and have never paid a deposit for utilities. To waive the deposit, they require letter of good standing from electric providers. I provided a year and a half and they still required a deposit. These are blood sucking middle men that do nothing to earn their money. Don't be fooled by their seemingly low rates. They are liars.I wish I could give zero stars or negative stars.
Thank you for the feedback. Please email us at Care@LifeEnergy.com so that we may review your enrollment more thoroughly and have an opportunity to make things right.
— LifeEnergy on December 14th, 2018
Don't let your plan expire
My plan ended in June, and because I didn't choose another plan before my bill came out, they put me on their most expensive plan, 16 cents per KWH. Ridiculous. We are retired and when I called to complain, no one cared and no other plan was offered. They definitely could care less. Went with another carrier.
The customer will figure it out...
I received a disconnect notice from LifeEnergy today, which seemed odd since I set up an online account with autopay. I called their support line and was informed that the company had just moved to a new computer system and a new online account and autopay would be necessary. I suppose the company did not find it necessary to inform their customers of this change. What a thing to overlook, no?
Watch your first bill.... your renewal options.. and your last bill - when you leave them!
1. As seems to be a common experience in other reviews you'll read; it seems to be standard practice for them to make a 'mistake' on your first bill regarding the calculation method. In my case; the first bill was more than 2.5 times higher than it should have been - and I had to call them to walk them through how THEY should calculate it. (after multiple attempts to get them on the phone - like others).After this; they apologized - but 'couldn't' refund the money; but were happy to give it as a 'credit' to future bills. (that carried me past the next bill and half of the following one.. having 'paid in advance'.)Several weeks later, they sent me an email saying 'whoops! We've discovered me made an error on your last bill!' - to which I HAD to reply to thank them for the newsflash - but remind them that it was ME who found the errors and had to correct them on it!2. Each month, they'd send an email reminding me when my bill was due. This was nice.One month - inexplicably, they didn't. I suddenly realized one day that I hadn't seen their bill (was only getting online bills); created an account to login to see it and paid right away - in what turned out to be 2 days past the due date. About a week later; I received a disconnection warning that had been sent that very same day! ..they for some reason didn't send me my bill; and 2 days after the due date - without contacting me, sent a nasty warning and disconnect threat?!3. When renewal time came, they sent a message in the mail advising it was coming up and gave a PLATINUM CODE for me to call with and quote during renewal options. Having already looked online; I saw all the options available would cost me about 2x as much per month as I had been paying. ..Called them up with the 'special code' and was told the code didn't do anything! So much for fostering/rewarding customer loyalty.4. Ultimately; I found a much better rate from another provider and made a switch. Immediately afterward, I received my final bill - including fees for the final, additional week I was with them after the billing period. (*funny how those billing periods end up always NOT being on your renewal time, but a week or two before!). The fee for the 1 week of service past the last billing period was the full 'Tier 1 Energy Fee' they would have charged me for a months' worth of usage in that range. I mailed them to ask if they really were going to invoice that for 1 week and they sent me back the original EFL saying 'it says so here for that usage'! :) I replied to tell them that it was rather ironic that they wouldn't extend the program I had been on (as despite other issues, I would have remained with them on that plan); but yet as soon as I switched providers - they were quick to invoke the terms FROM it for the 'out of coverage' period!Good riddance - and I hope that in this buyer's market others catch on and read these honest reviews to save themselves the same troubles. ...don't expect this company to be around in another year or two...
Nothing but headaches
Just bad from the start. Problem 1: I paid extra to select what day my power would be turned on to coordinate with previous provider. LifeEnergy never sent start of new service request to Oncor causing me to be without power all day. It took dozens of calls between LifeEnergy and Oncor for them to get their ducks in a row and my power turned on. Oncor could turn on remotely, just needed paperwork from LifeEnergy, which never came. Problem 2: First two bills were grossly incorrect. The first bill was for two days of service for $206 dollars. Call into customer service said it was wrong and they would get it fixed. Second bill was $468 dollars for 1741 kW. My plan is a flat rate of $114 dollars for anything less than 2000 kW. This time I received an email stating my bill was inaccurate, and they would resend. Problem 3: Customer service line is constantly busy. Not busy like you are on hold, but busy as in you cannot get through to be put on hold. It takes 3 or 4 calls just to be put on hold. Problem 4: I have been unable to setup an online account. I keep getting a mailbox is full, server error blah blah blah. If and when they can ever get my billing straightened out, I will gladly pay them for service provided, but plan to cancel soon.
All Reviews By Date
Good rates
Very quick service , got a fixed rate and I cant complain these bills are amazing! About to renew my contract love this provider!
No integrity
While I was traveling frequently to take my mother to her cancer treatments 9 hours away. My contract went up and I defaulted into a month to month. What was an average monthly bill of $175 skyrocketed to $709. They almost QUADRUPLED my rate. Not only does this company not have integrity but doesnt think twice about kicking you when your down. Give your business to another company, you never know what life brings you and these people are not in your corner.
Excellent Service
Transparent and speedy service. Highly recommended.
I think only two people work there
Every time I call I am on hold for at least 30 minutes. And they are closed after 5pm so if you call at 4pm they will keep you on hold until 5pm and then you will get the office is closed voicemail. if you are lucky, you may get a call back from an "after hours" person.
Thank you for contacting LifeEnergy. Please email us your contact information Care@Lifeenergy.com. A member of our team will contact you to assist you.
— LifeEnergy on January 21st, 2019
Lying, cheating, money grabbers
I tried to sign up for service and they wanted to charge $250 deposit. I have excellent credit and have never paid a deposit for utilities. To waive the deposit, they require letter of good standing from electric providers. I provided a year and a half and they still required a deposit. These are blood sucking middle men that do nothing to earn their money. Don't be fooled by their seemingly low rates. They are liars.I wish I could give zero stars or negative stars.
Thank you for the feedback. Please email us at Care@LifeEnergy.com so that we may review your enrollment more thoroughly and have an opportunity to make things right.
— LifeEnergy on December 14th, 2018
BEST RATES IN TEXAS UNDER 1000 KWH/mo!
I have 12 month fixed rate plan for usage under 1000kw and it suits me fine! I average about 850kw and my bill has been the same every month..$34.06. The avg, varies each month, but that is about $.04 per KW. Beat That!!
Don't let your plan expire
My plan ended in June, and because I didn't choose another plan before my bill came out, they put me on their most expensive plan, 16 cents per KWH. Ridiculous. We are retired and when I called to complain, no one cared and no other plan was offered. They definitely could care less. Went with another carrier.
The customer will figure it out...
I received a disconnect notice from LifeEnergy today, which seemed odd since I set up an online account with autopay. I called their support line and was informed that the company had just moved to a new computer system and a new online account and autopay would be necessary. I suppose the company did not find it necessary to inform their customers of this change. What a thing to overlook, no?
Easy, rate had no gimmicks
My contract just came up for renewal from my existing energy company. I was shocked at how high the rate was, I have been with them for 6 years. I looked for an energy company that had a rate that was exactly as it seemed. I didn't want to worry about my rate changing depending on how much electricity I used.
It was easy to sign up, and I haven't had any problems so far.
Watch your first bill.... your renewal options.. and your last bill - when you leave them!
1. As seems to be a common experience in other reviews you'll read; it seems to be standard practice for them to make a 'mistake' on your first bill regarding the calculation method. In my case; the first bill was more than 2.5 times higher than it should have been - and I had to call them to walk them through how THEY should calculate it. (after multiple attempts to get them on the phone - like others).After this; they apologized - but 'couldn't' refund the money; but were happy to give it as a 'credit' to future bills. (that carried me past the next bill and half of the following one.. having 'paid in advance'.)Several weeks later, they sent me an email saying 'whoops! We've discovered me made an error on your last bill!' - to which I HAD to reply to thank them for the newsflash - but remind them that it was ME who found the errors and had to correct them on it!2. Each month, they'd send an email reminding me when my bill was due. This was nice.One month - inexplicably, they didn't. I suddenly realized one day that I hadn't seen their bill (was only getting online bills); created an account to login to see it and paid right away - in what turned out to be 2 days past the due date. About a week later; I received a disconnection warning that had been sent that very same day! ..they for some reason didn't send me my bill; and 2 days after the due date - without contacting me, sent a nasty warning and disconnect threat?!3. When renewal time came, they sent a message in the mail advising it was coming up and gave a PLATINUM CODE for me to call with and quote during renewal options. Having already looked online; I saw all the options available would cost me about 2x as much per month as I had been paying. ..Called them up with the 'special code' and was told the code didn't do anything! So much for fostering/rewarding customer loyalty.4. Ultimately; I found a much better rate from another provider and made a switch. Immediately afterward, I received my final bill - including fees for the final, additional week I was with them after the billing period. (*funny how those billing periods end up always NOT being on your renewal time, but a week or two before!). The fee for the 1 week of service past the last billing period was the full 'Tier 1 Energy Fee' they would have charged me for a months' worth of usage in that range. I mailed them to ask if they really were going to invoice that for 1 week and they sent me back the original EFL saying 'it says so here for that usage'! :) I replied to tell them that it was rather ironic that they wouldn't extend the program I had been on (as despite other issues, I would have remained with them on that plan); but yet as soon as I switched providers - they were quick to invoke the terms FROM it for the 'out of coverage' period!Good riddance - and I hope that in this buyer's market others catch on and read these honest reviews to save themselves the same troubles. ...don't expect this company to be around in another year or two...
Nothing but headaches
Just bad from the start. Problem 1: I paid extra to select what day my power would be turned on to coordinate with previous provider. LifeEnergy never sent start of new service request to Oncor causing me to be without power all day. It took dozens of calls between LifeEnergy and Oncor for them to get their ducks in a row and my power turned on. Oncor could turn on remotely, just needed paperwork from LifeEnergy, which never came. Problem 2: First two bills were grossly incorrect. The first bill was for two days of service for $206 dollars. Call into customer service said it was wrong and they would get it fixed. Second bill was $468 dollars for 1741 kW. My plan is a flat rate of $114 dollars for anything less than 2000 kW. This time I received an email stating my bill was inaccurate, and they would resend. Problem 3: Customer service line is constantly busy. Not busy like you are on hold, but busy as in you cannot get through to be put on hold. It takes 3 or 4 calls just to be put on hold. Problem 4: I have been unable to setup an online account. I keep getting a mailbox is full, server error blah blah blah. If and when they can ever get my billing straightened out, I will gladly pay them for service provided, but plan to cancel soon.
Thank you for contacting LifeEnergy. Please email us your contact information Care@Lifeenergy.com. A member of our team will contact you to assist you.
— LifeEnergy on January 21st, 2019