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1 Customer Reviews Written Overall
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DO NOT USE
I had a positive balance according to the recording on the phone but the power was off at the house. I called to report a outage and Oncor confirmed the power was disconnected at power house energy's request. Again I confirmed my positive balance. Obviously at this point I determined that I need to speak to a customer service representative. They are impossible to reach. I called and selected the option on the recording that proceeded to confirm their hours of operation, which I was within, then I was forwarded to their voicemail. The voicemail message said I would receive a call back on the next business day. Being that my power was off I scoured the web trying to find a good contact number for them, even calling the other companies in their group. No one could help or get me in contact with an employee. I left 2 messages that night. The next day around lunch I still had not been able to contact them or had received contact from them. At this point I contacted a different company for power. I continued to leave messages to try to find out what happened and how I will receive my credit for the positive balance I left in the account when the new company took over. At this point I've left 14 urgent messages over 5 days with no response. I can't imagine a way to have worse customer service and I still have no idea why they cut off my power. |
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—
John
from
Plano, TX
on
August 25th, 2017
Featured Plan:

12 Month Usage Bill Credit
No Minimum Usage Charge!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
Good for Medium Homes
Bill Credits at 1k and 2k usage!
18.4¢
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