CleanSky Energy Customer Reviews
We've been collecting customer reviews for CleanSky Energy so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for CleanSky Energy
Anna - great customer service
I called in today because I got a disconnect notice I had it on autopay, so I didn't understand. I'm sure I sounded frantic, but Anna was very kind and professional. She was helpful and cared for my concerns. She worked everything out, took my payment and made sure I wouldn't be disconnected. I only wish I had got a notice that my card didn't go through earlier so I wouldn't have been charged a late fee.
Alternatives to CleanSky Energy's Texas Electricity Plans
Texas Electricity Ratings can help you find the best CleanSky Energy electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| GridEdge 12 | 12/months | 9.6¢/kWh |
| GridEdge 24 | 24/months | 9.6¢/kWh |
| GridEdge 36 | 36/months | 9.6¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 12 | 12/months | 10.0¢/kWh |
| GridEdge 12 | 12/months | 10.0¢/kWh |
| GridEdge 24 | 24/months | 10.0¢/kWh |
CleanSky Energy Rating and Review Summary
There are 20 total reviews for CleanSky Energy, with an average rating of 4.5/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| CleanSky Energy | 4.5/5 | 20 |
| Star Rating | Ratings and Link |
|---|---|
| 14 5 star reviews | |
| 3 4 star reviews | |
| 1 3 star reviews | |
| 0 2 star reviews | |
| 2 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Anna - great customer service
I called in today because I got a disconnect notice I had it on autopay, so I didn't understand. I'm sure I sounded frantic, but Anna was very kind and professional. She was helpful and cared for my concerns. She worked everything out, took my payment and made sure I wouldn't be disconnected. I only wish I had got a notice that my card didn't go through earlier so I wouldn't have been charged a late fee.
Thank you for the 5-star review, Oma. It was delightful to hear that Anna was kind and professional while assisting you with your account concerns. We hope to serve you for years to come.
— CleanSky Energy on April 25th, 2023
Disconect Notice
I called to dispute the notice that I was getting disconnected for non payment! I was connected to Lacinea, and she was so professional and told me my credit card on file for auto pay was not working. I then remembered I had a new CC. She took all the info and was so nice and polite!
Thanks for the 5-star review, Ray. We appreciate you sharing your positive experience and knowing Lacinea was able to assist you with all your account concerns. We hope to serve your electric needs for many years to come. Have a wonderful weekend!
— CleanSky Energy on April 14th, 2023
Great Customer Service
Rovis was friendly, informative, and best of all FAST! We've had a good experience so far with Cleansky, and simply needed to renew. It's the end of the day on Friday so I really appreciated how quickly he got me through the process.
Wow! Jessica, it sounds like you are happy with our service. We are happy you're pleased with our Customer Service department. It means so much when our best customers share their experiences. Thank you for the 5-star review.Have a wonderful day!
— CleanSky Energy on March 21st, 2022
Good rates and 100% Renewable
Was looking for renewable energy and signed up with CleanSky. Simple to switch and good rates.
Thank you for your review, Andrea! Were happy to hear that your enrollment process was seamless and easy. Thank you for sharing your experience and choosing CleanSky Energy! I hope you have a nice day!
— CleanSky Energy on January 28th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Clean sky energy has great rates!
I just recently switched to clean sky energy it was a very simple process changing electric companies so far Im very happy!
Thanks for the review, S Harvey. Were so glad to hear that getting your enrollment process was as easy as we intend it to be. We got you from here! Thanks for the five-star review!
— CleanSky Energy on January 17th, 2022
Thats awesome to hear, Linda! Were glad to know that we were able to meet your expectation and look forward to providing you with great service!
— CleanSky Energy on January 17th, 2022
Great electric company
We had a rental property that we were not sure how long it would take to lease. CkeanSky offered a no contract with great rates and no cancellation fee. The ease of setting up and canceling service was very simple. Courtney was our contact at CkearSky and she was very professional and friendly. Thanks Courtney!
Hi Amy, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
— CleanSky Energy on November 18th, 2021
Love clean Energy
Love Clean Energy and there easy setup
Were glad to know that we were able to meet your expectations, TK5176! Look forward to providing you with great service! Thank you for the 5-star review!
— CleanSky Energy on November 19th, 2021
How the customer service team
They were very helpful on getting me logged on
Thank you for the review, Author! Were happy to hear that we were able to resolve your issue. We are always here to help when you need us! Have a great day!
— CleanSky Energy on November 5th, 2021
Electricity Experience
No hassle, no problems, enough said.
Thats awesome to hear Mack! Were glad to know that we were able to meet your expectations and look forward to providing you with great service! Thank you for the 5-star review!
— CleanSky Energy on July 29th, 2021
Jasmine was VERY helpful
I am a new customer, but when my account was transferred to ClearSky they I noticed that they have an old phone number for me. Jasmine was the representative that assisted me in correcting the phone number and she also verified that the other info was correct. She as very helpful.
Thanks for the great review, Rick! We are pleased to hear that Jasmine was able to assist you. We look forward to doing business with you for many years to come!
— CleanSky Energy on June 22nd, 2021
Recent 4 Star Reviews
Decent energy billing company for the start.
When you're a new grad like me. The prices here is pretty decent.
Hi Koi, thank you for your review. We strive to provide our customers with great service and affordable rates! We are honored to be your electric supplier and look forward to doing business with you for many years!
— CleanSky Energy on January 13th, 2022
Quick and Easy
Clean Sky makes enrollment quick and easy. Once you find a plan that works for you, its a smooth process to getting power.
We are happy that you are satisfied with our service, Brett! We hope to serve you for many years to come!
— CleanSky Energy on November 18th, 2021
CleanSky Energy
So far everything has been excellent. It just works.
Hi Wesh, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
— CleanSky Energy on July 9th, 2021
Recent 3 Star Reviews
New customer
No one has called me to welcome me to the company or explain to me how to access my account and my usage
Thank you for your review, Crystal! We are excited that you have chosen CleanSky Energy as your Retail Electric Provider! Our records show that you spoke with a Customer Service representative regarding your account inquiries. We are always here to help with any questions that you have. Should you require additional assistance, please feel free to contact us again. Have a great day!
— CleanSky Energy on January 28th, 2022
Recent 2 Star Reviews
Recent 1 Star Reviews
Suspicious and Uncooperative
They emailed and said I needed to send a copy of my driver's license to verify identity. No problem, except they would never answer when I asked where to send that information. I tried calling 3 different times and waited 20+ minutes before hanging up. They would take two weeks to email back. Then an employee finally called me back to verify ID over the phone, except he took my information and never put it into the system. Then they cancelled my account.
We apologize for the inconvenience. CleanSky Energy was experiencing a longer-than-normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your feedback has been escalated to our Customer Support department and will be addressed accordingly. We hope in the future that you would reconsider us and give us another chance to turn your negative experience into a positive one. If you have any additional concerns contact our Customer Support department at CustomerCare@CleanSkyEnegry.com. Have a wonderful day.
— CleanSky Energy on April 11th, 2023
SPANISH SERVICES
Just, if you are offering customer service in Spanish, make sure that someone answered the calls, the option is press "start key" but nobody picked up the phone..
We apologize for any inconvenience you may have experienced, Henry. CleanSky Energy was experiencing a longer than normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
— CleanSky Energy on November 29th, 2022
All Reviews By Date
Anna - great customer service
I called in today because I got a disconnect notice I had it on autopay, so I didn't understand. I'm sure I sounded frantic, but Anna was very kind and professional. She was helpful and cared for my concerns. She worked everything out, took my payment and made sure I wouldn't be disconnected. I only wish I had got a notice that my card didn't go through earlier so I wouldn't have been charged a late fee.
Thank you for the 5-star review, Oma. It was delightful to hear that Anna was kind and professional while assisting you with your account concerns. We hope to serve you for years to come.
— CleanSky Energy on April 25th, 2023
Disconect Notice
I called to dispute the notice that I was getting disconnected for non payment! I was connected to Lacinea, and she was so professional and told me my credit card on file for auto pay was not working. I then remembered I had a new CC. She took all the info and was so nice and polite!
Thanks for the 5-star review, Ray. We appreciate you sharing your positive experience and knowing Lacinea was able to assist you with all your account concerns. We hope to serve your electric needs for many years to come. Have a wonderful weekend!
— CleanSky Energy on April 14th, 2023
Suspicious and Uncooperative
They emailed and said I needed to send a copy of my driver's license to verify identity. No problem, except they would never answer when I asked where to send that information. I tried calling 3 different times and waited 20+ minutes before hanging up. They would take two weeks to email back. Then an employee finally called me back to verify ID over the phone, except he took my information and never put it into the system. Then they cancelled my account.
We apologize for the inconvenience. CleanSky Energy was experiencing a longer-than-normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your feedback has been escalated to our Customer Support department and will be addressed accordingly. We hope in the future that you would reconsider us and give us another chance to turn your negative experience into a positive one. If you have any additional concerns contact our Customer Support department at CustomerCare@CleanSkyEnegry.com. Have a wonderful day.
— CleanSky Energy on April 11th, 2023
SPANISH SERVICES
Just, if you are offering customer service in Spanish, make sure that someone answered the calls, the option is press "start key" but nobody picked up the phone..
We apologize for any inconvenience you may have experienced, Henry. CleanSky Energy was experiencing a longer than normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
— CleanSky Energy on November 29th, 2022
Great Customer Service
Rovis was friendly, informative, and best of all FAST! We've had a good experience so far with Cleansky, and simply needed to renew. It's the end of the day on Friday so I really appreciated how quickly he got me through the process.
Wow! Jessica, it sounds like you are happy with our service. We are happy you're pleased with our Customer Service department. It means so much when our best customers share their experiences. Thank you for the 5-star review.Have a wonderful day!
— CleanSky Energy on March 21st, 2022
Good rates and 100% Renewable
Was looking for renewable energy and signed up with CleanSky. Simple to switch and good rates.
Thank you for your review, Andrea! Were happy to hear that your enrollment process was seamless and easy. Thank you for sharing your experience and choosing CleanSky Energy! I hope you have a nice day!
— CleanSky Energy on January 28th, 2022
New customer
No one has called me to welcome me to the company or explain to me how to access my account and my usage
Thank you for your review, Crystal! We are excited that you have chosen CleanSky Energy as your Retail Electric Provider! Our records show that you spoke with a Customer Service representative regarding your account inquiries. We are always here to help with any questions that you have. Should you require additional assistance, please feel free to contact us again. Have a great day!
— CleanSky Energy on January 28th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Thank you Abigail
Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!
Thanks for placing your trust in us. Were happy that Abigail was able to help you. We look forward to your business, and thank you for the 5-star review!
— CleanSky Energy on January 17th, 2022
Clean sky energy has great rates!
I just recently switched to clean sky energy it was a very simple process changing electric companies so far Im very happy!
Thanks for the review, S Harvey. Were so glad to hear that getting your enrollment process was as easy as we intend it to be. We got you from here! Thanks for the five-star review!
— CleanSky Energy on January 17th, 2022
Thats awesome to hear, Linda! Were glad to know that we were able to meet your expectation and look forward to providing you with great service!
— CleanSky Energy on January 17th, 2022
Decent energy billing company for the start.
When you're a new grad like me. The prices here is pretty decent.
Hi Koi, thank you for your review. We strive to provide our customers with great service and affordable rates! We are honored to be your electric supplier and look forward to doing business with you for many years!
— CleanSky Energy on January 13th, 2022
Great electric company
We had a rental property that we were not sure how long it would take to lease. CkeanSky offered a no contract with great rates and no cancellation fee. The ease of setting up and canceling service was very simple. Courtney was our contact at CkearSky and she was very professional and friendly. Thanks Courtney!
Hi Amy, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
— CleanSky Energy on November 18th, 2021
Love clean Energy
Love Clean Energy and there easy setup
Were glad to know that we were able to meet your expectations, TK5176! Look forward to providing you with great service! Thank you for the 5-star review!
— CleanSky Energy on November 19th, 2021
Quick and Easy
Clean Sky makes enrollment quick and easy. Once you find a plan that works for you, its a smooth process to getting power.
We are happy that you are satisfied with our service, Brett! We hope to serve you for many years to come!
— CleanSky Energy on November 18th, 2021
How the customer service team
They were very helpful on getting me logged on
Thank you for the review, Author! Were happy to hear that we were able to resolve your issue. We are always here to help when you need us! Have a great day!
— CleanSky Energy on November 5th, 2021
Electricity Experience
No hassle, no problems, enough said.
Thats awesome to hear Mack! Were glad to know that we were able to meet your expectations and look forward to providing you with great service! Thank you for the 5-star review!
— CleanSky Energy on July 29th, 2021
CleanSky Energy
So far everything has been excellent. It just works.
Hi Wesh, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
— CleanSky Energy on July 9th, 2021
Jasmine was VERY helpful
I am a new customer, but when my account was transferred to ClearSky they I noticed that they have an old phone number for me. Jasmine was the representative that assisted me in correcting the phone number and she also verified that the other info was correct. She as very helpful.
Thanks for the great review, Rick! We are pleased to hear that Jasmine was able to assist you. We look forward to doing business with you for many years to come!
— CleanSky Energy on June 22nd, 2021
Thank you for the 5-star review, Oma. It was delightful to hear that Anna was kind and professional while assisting you with your account concerns. We hope to serve you for years to come.
— CleanSky Energy on April 25th, 2023